Gunn Honda reviews

Lmlopez

Oct 28, 2016

I was very impressed from the get go when I arrived. Rosa was awesome and pinned pointed exactly how long I would be there. She also found a recall on my vehicle and had the maintenance folks get it addressed. Great service!!!

CarmenSanDiego

Oct 27, 2016

When I arrived at Gunn Honda dealership I was initially disappointed because after a good 20 minutes, not one sales person had approached me. I headed to the main lobby and greeters and they quickly got Adam Cervasa to the rescue. Adam was wonderful! He was professional in his appearance and demeanor. He looked after my best interest with a vehicle and brought out a Cosmic Blue, grey leather interior Honda Civic for me. I loved it right away! Adam is what made my experience excellent and he should be recognized for his professionalism! Finance Department was straightforward which I appreciated but there is absolutely no negotiations. I think I still paid about $2500 over list price and then adding an extended warranty for another $2500, quickly drove the price and thus monthly payments up.

rfl

Oct 26, 2016

Mike did a great job working me in for my inspection at a time when everybody was busy. I was in an out in an hour! Smooth as silk!

e8usmctx

Oct 23, 2016

Philip's assistant was pleasant and courteous upon check-in. The estimated time of completion was almost to the minute! She then explained to me what was done. Asked Philip for maintenance advice during checkout and he was thorough and knowledgeable. Very satisfied with the excellent service! Would definitely recommend Gunn Honda to all my friends. Thank you also for giving military discounts to our veterans!

Patricia Mask

Oct 23, 2016

Had an airbag recall on my 2004 Honda Civic. The gentleman who checked me in was named Phillip and told me it would be around 4 hours. Was prepared to wait and enjoyed fresh Krispy Kreme donuts and coffee. Was reading my book and heard my name called. Ready to go in 1-1/2 hours!!!

slipton306

Oct 23, 2016

Had software update for transmission. Excellent service from Philip Kotrola. Service performed in a timely fashion. They were welcoming and informative, advising me of the need for an oil change before I took a long trip.

lisav1094

Oct 22, 2016

Thanks parish Malone for once again taking wonderful care of me! Parish has always taken excellent care of me and my vehicle. I would recommend anyone using him.

Pilot

Oct 21, 2016

Purchasing a new vehicle is an important decision. The service provided by Derrick Douglas & Corey O'Brien was completely in sync with it being the type of professionalism I will recommend! Like the song in the commercial, I'm head over heels with my new Pilot !

Carlos78

Oct 20, 2016

Gunn serviced my Honda Od. for 12 years, and now my new CRV which I purchased from Gunn last year, Gunn is the most honest dealership in San Antonio.

BAP

Oct 19, 2016

Staff members are very knowledgeable, honest and always friendly. They are open to my questions andalways take the time to explain issues and auto mechanics.

Terry

Oct 19, 2016

After 12yrs of driving a Honda Odessey, it was time for a new car! I brought my odessey to Gunn Honda for maintenance and have always had a good experience so I knew I wanted to purchase a new car from them. Chris Pool did a great job finding the right Honda Pilot for us. Chris was friendly, knowledgeable and never pushy. .The car buying process was very pleasurable knowing we didn't have to haggle for a price.

josie

Oct 18, 2016

Joe is always attentive to my needs for my car. Friendly, courteous and always has a smile. He is the reason i have stayed with honda car service. Hats off to you Joe, doing a great job.

Resa1126

Oct 18, 2016

Good Experience Eric Garza was very knowledgeable and helpful really took the time to hear me out on what I was looking for. My wife referred me to him after she went to him when purchasing her vehicle & my experience was nothing but GREAT! Would definitely recommend them to family & friends.

Odfexl

Oct 16, 2016

Sales person (chris pool) met me promptly, showed me available models and answered my questions. Was very courteous and accomodating, not pushy or hurried. Finance section (zee gelashvili) was professional, courteous, knowledgeable and helpful. Igot better rates than my bank. Whats more, i got more trade in value for my car than i expected. Incidentally, i got a lower price than tru car listed for the model.

nanasgrandpa

Oct 13, 2016

Great customer service, he exceeded all of expectations. Our family has purchased several cars there and have always received great service.We will be back soon.

Kathryn Kling

Oct 12, 2016

Love coming here to service my vehicle. Everyone is always so friendly. They are very quick with getting everything done too. Go early in the morning and you get free coffee while you wait.

Nina0307

Oct 12, 2016

I went in to have my 1B service and had a wonderful customer service experience. Alexis took the time to explain what was included in the service & kept in contact with updates on my vehicle and when it was ready.

William Burbridge

Oct 12, 2016

I received notice from Honda that my 2016 CR-V needed a software update. I called Gunn Honda and set up an appointment time which was convenient for me. I asked for an estimate of how long the update require and was told about 90 minutes. I arrived a few minutes early and the Red Team took my car right in and I got it back, repaired, about 35 minutes later. Absolutely love the Gunn team and will remain a customer forever.

Felch

Oct 11, 2016

My husband and I have done business with Gunn Honda for 20 years and we have never been disappointed. One Simple Price means their prices are already competitive without the need to sit there and fight it out.

Juniper94

Oct 11, 2016

I received great service overall. I didn't know my battery was weak but thankfully my technician discovered it after running a battery load test. My only complaint was my technician didn't inflate my tires enough as my low tire light came on twice after the service. It wasn't until I inflated the tires that the light stayed off.

Sean H.

Oct 11, 2016

I'm a regular visitor (preventative maintenance only, thank goodness) to the Service department, and have been very pleased with how they've worked with my 9 year old Accord. Their staff is friendly and does an especially great job communicating. It's no wonder they are often very busy, but their outside and inside waiting spaces are outstanding (check out the coffee maker).

Speedy

Oct 11, 2016

Parrish Malone is my service manager and always does an excellent job of limiting my time in the customer waiting area. A truly five star dealership. I have been buying Honda's from Gunn and have always been satisfied. Parrish and the service department do a great job and follow up "after the sale"

db

Oct 10, 2016

We recently bought a new Honda Odyssey at Gunn Honda and had a wonderful experience. They were attentive, friendly and knowledgable. Our salespeople (Pete D., Tim L. and Frank M.) and our finance manager (Sal H.) were top-notch. They made the car buying process very easy and painless and we really appreciated it. Thanks Gunn Honda team. We would definitely come back again.

Mataolga

Oct 10, 2016

MIke was very knowledgeable and friendly making my buying experience much easier. THis is my third Honda and my second Pilot.The business transaction was explained and presented very well.

rolk70

Oct 9, 2016

Monica and the service technicians were able to get my vehicle maintenanced quicker than usual. You are very appreciated for giving me more time with my family. God bless you.

Will1972

Oct 9, 2016

I've been getting my car serviced at Gunn for fourteen years now, and I've always had a great experience. They're very friendly, they honor all their warranties and never try to sell me anything I don't need. Thanks to Phillip and his crew, my car has 311,000 miles on it and is still running like a champ. My next car will definitely be from Gunn.

Donna Baker

Oct 8, 2016

Excellent service, as always. Mike always goes the extra mile for me and finance goes above and beyond to get me the best rates. Whenever I don't think it's possible to get the vehicle I want at a rate I can afford, Mike finds the right vehicle, and finance gives me the best options for rates and warranty. Doing my happy dance!

Ron

Oct 7, 2016

Ms. Rosa Rodriguez in the service department took excellent care of us and our vehicle during our visit for scheduled maintenance of our vehicle. We have been served by Ms. Rodriguez several times and our experiences have always been positive/pleasant. What a great asset Ms. Rodriguez is to your dealership !

Tim Bergauer

Oct 7, 2016

We've had the Honda for over a year and had to take it in only twice before. Tire fix. And as always as soon as I drove up a service manager met me ready to take care of anything I needed. For the second time in a row it was Garland. Great guy. Took my information, ask what else he could do for me and was on my way. What I thought would take 4 hours only took an hour-and-a-half. Terrific service. The service area is the nicest I've ever dealt with.

D.A.

Oct 6, 2016

Stopped in for oil change and tire rotation. Joe quickly checked in my vehicle. Service was done quickly and price was reasonable. Definitely will continue servicing vehicle at Gunn Honda.

HONDAMAN

Oct 6, 2016

Recently experienced another positive service episode at Gunn. My airbag for my 2011 Accord was being replaced under recall and Monica ( my service manager) took care of all details and notified in a timely manner once the part was in. This was follwed by a appointment for the service which was setup to meet my unusual schedule and personal needs.Monica kept me informed and up to date on each step of the process. She even ensured I had a vehicel to drive while my multiple issues were addressed. when indicated, she coordinated with other expert Honda service managers to double check my issues and provide the reassurance I needed. I feel more confident than ever that each concern my wife and I ever have will be addressed in a sincere,personal yet professional manner when we deal with Monica at Gunn Honda.

2step

Oct 5, 2016

I had a recall on the passenger side airbag so took it to Gunn where I had initially purchased my car. The work was done very quickly and efficiently. The service people were very courteous. While I was waiting for my vehicle, I wandered around the front looking at the new SUVs and Accords. During this time, NOT ONE SALES PERSON came over to see if I needed any help and there were several just standing around talking. Even though I was there for service, that didn't mean that I might not be interested in buying a new vehicle as mine is now 7 years old but they just didn't seem to care. Sales would definitely get a POOR rating.

Alexca4

Oct 5, 2016

Outstanding Service and Excellent Customer Service!!!! Just got back from overseas, Manny Morin welcomed us with opened arms. He ensured that my vehicle was taken care right away even without an appointment. Kept me informed the entire time. Will continue bringing my car back to "GUNN" for all my needs.

Ann 524

Oct 5, 2016

Craig Simpson and Kevin Monreal did an excellent job representing this dealership in the purchase of our new car. This is the third car Craig has helped us with. They should be valued employees.

jrobertson7777

Oct 5, 2016

Tim Lopez was especially professional and quick to get the keys to the exact car I wanted to test drive. He was very professional and answered all questions. Great experience

vkelly001

Oct 5, 2016

My name is Velinda Kelly and I just bought my first Honda (FIT ) in September. Adrian Garza was very patient answering all my questions while never feeling pressured. I appreciated the time he took and the timely way my E mail questions were answered. Thank you

Grota,Phil8035

Oct 4, 2016

The sercvice was completed in a direct, honest and timelyqmmer-excellent communications.Donny knew about our car we dropped had towed first thing in the morning, had assessment of problems sooner than he thought and it was completed sooner than I thought....The process was smooth. Price for battery and brake flush I thought was on the high side

stewart0608

Oct 4, 2016

Damon is a great professional and his dedication to my buying experience is only matched by his excellent technical competence and leadership. Strongly recommend Gunn Honda to anyone who wants a great car buying experience.

Tyler Carlson

Oct 4, 2016

Pedro was very knowledgeable about the Civic and explained everything fantastically. It is nice to work with someone that truly knows their product. If I buy another car in the near future I will absolutely be looking for Pedro to help me out.

HappyHondaOwner

Oct 2, 2016

Rosa Rodriguez provided excellent service. I had some unexpected services that were needed on my vehicle which added to my bill but she explained what was needed now and what could wait. She was very attentive and friendly throughout the entire process. Great customer service provided by Rosa.

John

Oct 2, 2016

I came in with my Pilot for an oil change (at 23,800 miles) and Rosa told me that since I was first in line it would only take about an hour. She explained to me what services were needed in a very understandable and efficient manner. Sure enough, it took about an hour. It was a very pleasant experience for me. Rosa took care of me in a very good manner.

HappyHonda Owner

Oct 1, 2016

Forest was very professional and offered excellent customer service. I needed to have my vehicle at noon and he tried his best to deliver my car as requested. He also checked for recalls on my vehicle, I will definitely take my vehicle back to Gunn Honda for service.

Kenna Stotts

Oct 1, 2016

Parish is an excellent service provider. I have been fortunate to deal with him on several occasions and he has always given me the best of service. He is a real asset to Gunn Honda and is certainly appreciated by the customers.

LOUIS J

Oct 1, 2016

My 2015 Accord needed a transmission software update and an oil change. Monica.scheduled the required service. Upon my arrival she had everything ready. My wait time was a little less than promised. It is always refreshing to do business with people that obviously like what they do and perform in an outstanding manner.

jan2016

Sep 30, 2016

My new Civic was due for maintenance . I drove into the service line. Rosa immediately greeted me and assured me that because I was first in line my car would take likely a little more than an hour. Fine. I went inside and signed up first on the list for a massage. What a deal! Free massage while I wait. On time, Gloria appeared and gave me a fine massage to ease my stiff neck. When I walked out there was my car, all ready to drive away. Wow! Rosa clearly explained everything that was done and why. I couldn't have asked for more. Great service with a very special add on.

bsteen1

Sep 29, 2016

Made an online appointment for routine service of my 2016 Odessey. Mannie met me as soon as I pulled in. Went over my request and I was out in less than 5 minutes. He called me twice with updates and when the vehicle was ready. Excellent service. Manny is the man! The whole Bronze team is excellent. Glad to have them as my service advisors.

Honda

Sep 29, 2016

Very pleased with the staff and the quality of service. Team Forest was my service advisor and they did a great job to fix my car and haven't ready in a short time. Thank you folks..

Marion

Sep 29, 2016

Parish Malone was very courteous and helpful in my visit to Gunn Honda. He suggested the necessary service for my Honda Accord, and it was performed in a timely manner.

ryanez75

Sep 28, 2016

I always have a great experience at this dealer, Parish is my advisor and is always helpful and courteous.I have been their customer since 2013.

Sandy25

Sep 27, 2016

Started on a bad foot, waiting long outside, was send inside, and so and so, however Rose Rodriguez save the day!!!!! She was wonderful, she made sure that I was taking care of to the moment I left. Rose is a professional and responsible hard worker lady. Kudos to her.

smoreno0962

Sep 27, 2016

I'm a first time buyer so I was really nervous about the whole process my sister had recommended Gunn Honda and now I know why. Since the moment I called them to see what kind of documentation they required they were so kind. I was introduced to Luis who helped us pick out a car within our budget. Also giving us an extended drive test for the weekend. Thank you for your patience and service Luis. I will definitely recommend this dealership to any of my friends and family.

Giovana Ramirez

Sep 26, 2016

I went with my dad to go get a car and we had gone to so many dealerships before but from the very beggining this place was different. Enviortment alone was different and you didnt feel hounded. Its was fast and easy. Loved it and highly recommened! THANK YOU!

KJ

Sep 25, 2016

Very good! My car was making a lot of noise and I was afraid to drive it. Denice and her team were very helpful. Thank you!

Tom

Sep 25, 2016

Needed service twice - once for warranty work and once for an unexpected AC problem. Garland Berry was such a great service advisor on both occasions and the work was performed very well! Love my Honda even after nine years and have always had a good experience at Gunn.Tom Watson

CMFAM

Sep 23, 2016

My Vehicle was vandalized on vacation in San Antonio. Called and spoke to someone in Service and brought it in they informed me there was a hail storm and the likely hood of finding the glass I needed was not very good. They were able to find one of the glass that was vandalized, they replaced the hatch glass.I was in a bad situation I was on vacation had 4 children w me and had to drive almost 600 miles to get home. I went in to pick up vehicle and the rear hatch glass was replaced but no glass was cleaned the side glass that was still broken was not secured or checked. I informed the service person there and they said they would take care of it. More than a hour went by and the vehicle was still not ready. I asked to speak to the service manager and He/She? never did come to speak to me I was told they were dealing with other customers and I would have to wait. I had my family at a hotel after checkout hours waiting in the lobby for me to pick them up. The SERVICE HERE WAS DEPLORABLE I paid more than double the price I would have paid from a regular glass company and the service was the LOWEST I have EVER received from any automotive place of business. I had to secure the side window MYSELF that the glass wasn't repaired several times on the ride home. Still had glass throughout the vehicle with my family.When I arrived home I called a glass company who came out and provided SUPERIOR customer service , professional, communicated great, and professionally installed and cleaned everything at my house for less than half the price the dealer charged. was treated very well and that my business meant something to them. I HAVE BEEN TO MANY HONDA AND ACURA DEALERSHIPS THROUGHOUT THE US AND THIS ONE BY FAR HAS BEEN THE WORST EXPERIENCE I HAVE EVER RECEIVED. I AM A DIEHARD HONDA/ ACURA OWNER AND HAVE OWNED THEM FOR 20 YEARS. I WOULD NOT RECOMMEND THIS DEALER FOR SERVICE!I Will say the person that I checked me out at the dealership did try to help me the best of his ability to do some but there was no customer service. No management involvement generally NO CARE! People bring there cars to dealers knowing they will pay more but have a expectation that they would get a level of customer service that is ABOVE the industry standard. Unfortunately this DEALER GUNN HONDA was far below PAR!YOU PAY MUCH MORE AND GET LESS IN RETURN!

David Rosow

Sep 23, 2016

I have owned several Hondas over the years, along with both of my children and in laws. I cannot say enough good things about the entire staff at Gunn Honda. Starting from bottom all the way to the top. My service rep Phillip is always there to assist me in solving my problems (basic to advanced) in a quick and professional manner. Tim Rivers (Finance Director) and Mark Hennigan (General Manager) are always so professional and make sure I am always completely satisfied. If not, they make sure my concerns are remedied. Thanks Gunn Auto.David H. Rosow

honda service 1126

Sep 22, 2016

Reason for the visit was a manufacturer's recall. Appointment was made quickly, service completed as promised and Donny Penn was just great. Glad I had a Honda just because this dealership is great to work with.

Kenneth Pawlik Jr

Sep 22, 2016

So very pleased with my new 2017 Honda Accord Sport SE! Piotr (RePete) my sales person was awesome!!! Pete took his time and walked me through everything about my vehicle! Great guy!! Sal in finance nailed my financing and was super nice! Couldn't be more pleased with the experience! Gunn Honda for life!!

Hughman

Sep 21, 2016

Greatly appreciate the hard work and attention to detail you guys provided. Phillip went above and beyond to have the work done in a timely manner.

Mom's car

Sep 21, 2016

Always feel confident that my Honda accord is well taken care of. Price was no different than any other auto shop.I didn't get charge for any hidden fees.

Nancy de Wied

Sep 21, 2016

This my third Honda and why I keep coming back is partially because I can trust the service people at Honda to be professional and effective in keeping my car in top shape. Many thanks to Parish Malone for getting me to a baby shower on time even though things were necessarily added to my maintenance appointment.

ck39ck

Sep 20, 2016

I was taking care of some business in town, then some grocery shopping, when I began to hear a very loud roar coming from the front of car. I was also feeling it in the steering wheel, I thought. A broke car loaded with groceries and a needed trip to see a grand daughter on her birthday..........what am I going to do. Went directly to Gunn Honda. They were kind and courteous in spite of the fact that they were very busy on the service drive. Wasn't long before the service ticket was written and we were transferring our goods into a loaner vehicle and off to the house to unload and make it to a birthday party. Thank you, Gunn Honda, Frank and Donny for taking good care of me in a difficult situation.!

JM

Sep 20, 2016

From purchase, to service, to parts, our experience at Gunn has been great. They are courteous, knowledgeable, and professional. My most recent service experience exceeded my expectations. Thank you, Denise and Brad!

Odyssey2009

Sep 20, 2016

Forrest Smith have been very helpful with major maintenance on our oddyssey... From cam shaft replacement to power steering pump replacement. We have 1600000 miles on the van & hopefully will have another 160K.

ldtheis

Sep 18, 2016

A great experience. Polish Peter was a really outstanding sales rep -courteous, responsive and knowledgeable. My last vehicle was a Nissan Rogue from Gunn Nissan. I really like the Gunn "no haggle" approach - I don't like going from dealer to dealer playing games. I liked it at Gunn Nissan and I liked it at Gunn Honda. Your customer service, administrative and maintenance departments are all more than I ever expected from a dealer. My trade-in vehicle had a slipping transmission and I was afraid it would have little or no value as a trade-in. I was pleasantly surprised that the trade-in offer seemed very fair in light of this problem.

theoldranger

Sep 17, 2016

When the maintenance minder light came on, I logged on the website to set up an appointment for service. The service department listed the time and dates available for service. Picked one that worked best for our schedule and set the date, and a confirming email was received quickly. Alexis and his crew completed the required service in a short time. This is our second Honda Pilot purchased and serviced by Gunn Honda. We have always received excellent service at a fair price with Gunn.

myRidgeline

Sep 16, 2016

Malone and green team very attentive to customer, that is, making reservations, updates, explanations, and promptness. I did get a quick review of you service area(s), I was impressed with area. Technician working my truck was very informative and answered my questions. I have been very pleased with Gunn's service.

cupofjoe

Sep 15, 2016

Service light was on, quite busy took a chance I could get over to Gunn for service and was met by Michael Vrba who promptly fit my needs into the busy stream of activity .I expected, and received great service, the area was clean and welcoming to those of us who are busy individuals. I would heartily recommend this service group to anyone .

garzaae

Sep 15, 2016

At Gunn Honda you can trust the professionals, Iam looking purchase my next vehicle again at GUNN. Honda. they are the right people. for the right price. Alex Garza

HondaCRV

Sep 15, 2016

Parish Malone is an outstanding service adviser. He explains everything clearly and succinctly. The work performed by the mechanics is done correctly and there has never been a need to return after the work is done.

Ruben & Vero

Sep 15, 2016

First of all Mr. Hennigan-GM, THANK YOU!!, for taking care of our needs and keeping us GUNN HONDA customers. Working with our salesman Mike Lents was a great experience, had an answer to every one of our questions, handled everything down to the last detail-AWESOME. Antonio in Finance we appreciate your quickness with all our paperwork . We're really glad we went back to GUNN HONDA. THANKS..Go see Mike Lents for your new HONDA!!

selwobtx

Sep 15, 2016

Joe Toepfer, made sure I had "Express Service". He kept me informed about the need for a Honda CVT software upgrade and the progress on the upgrade.

Aggie12

Sep 13, 2016

I went in for an oil change and while performing that service they were able to check on any recalls on my vehicle. They found 2 recalls and were able to get them both fixed at the same time that they had my car back there for the oil change. I dealt with Rosa and she was very friendly and took time to explain what was needed on the vehicle.

silvia123

Sep 11, 2016

Joe was very professional and helpful. He explained with detailed all the service done to my car. I thank him for his helpfulness and detailed explanation. He was kind.

Blue6385

Sep 10, 2016

Rosa, genuinely listened to my situation. She responded with answers that let me know she was truely listening and taking in the details of our conversation.

Minivan

Sep 9, 2016

I received prompt service at Honda this time and on prior visits. I have always received vehicle when promised. The employees are friendly and helpful.

Tiffgold46

Sep 9, 2016

Everyone is very helpful no matter what time of the day, they all hold conversations with you and are really just trying to help you find the best deal.

ck39ck

Sep 7, 2016

This lady knows her business! Rosa Rodriquez did an excellent job in handling my service needs. She is thorough and accurate. She knows what is going on with the Accord instrument panel and what it is trying to tell you. She is also very thorough when closing your ticket and making payment. Thanks, Rosa, for excellent help.

XDm9mm

Sep 7, 2016

I've used GUNN Honda since I relocated from Virginia several years ago. I've always found them to be honest and above board in all their dealings with me.On this particular trip, I went for a simple oil change which, as usual was accomplished quickly and efficiently (as well as relatively inexpensive by using the $14.95 email 'coupon').When I was found in the 'waiting' lounge, the service manager also informed me that a new passenger side airbag was on order as it was on a recall list (I had previously had the drivers side done, but did not know about the passenger side recall.) and I would be notified when it came in to schedule an appointment for it's installation.If you need Honda service, this is one shop you can trust and believe in.

Dharllee

Sep 4, 2016

The moonroof of my 2015 CRV had leaked with the recent heavy downpour of rain. It was replaced under warranty in less than 4 hours of taking the vehicle in. Service was professional and excellent!

Longhorn1

Sep 3, 2016

I recently went to Gunn to service my vehicle due to a strange noise in my car/service now lights being illuminated. Both Donny and Frank kept me posted the entire time and they both showed a genuine interest in resolving my oil issue. It's service like this that has made me a loyal Gunn Honda customer.

Barks

Sep 2, 2016

We got a new accord and couldn't be happier. Kevin Browning was a great salesman and if you need a car look him up at Gunn Honda. We where in a bind and needed a car with better mpg and they helped us get out of a rut. THANKYOU

Rustyzim

Sep 1, 2016

The fastest express service I've ever ecperienced. I was greeted when I pulled up. Nice free coffee and donuts. All sevice employees were great. Will always have my car serviced there. Most prosessional technicians. Steve Harwood was great also.

Stefan B

Sep 1, 2016

Art was very helpful and welcoming to me and my wife. Art was knowable about my situation and caring. He took out time when I contacted him when he was off. BRAVO ZULU. ......

JDM

Aug 31, 2016

Joe and the express service team did their usual excellent job on my recent servicing of my Odyssey. It might take a little longer to get through that early Saturday line, but you have a lot more faith they've done a thorough job checking your vehicle for any issues. The cost at Gunn for an oil change is significantly less expensive than the "jiffy pop" oil change shops. Let's not mention the morning donuts and coffee (nice touch)!

Akannam123

Aug 28, 2016

I recently made a walk in visit to Gunn Service to get a vehicle Inspection. By the time the vehicle was completed, Joe had the car inspected and fixed one of the reverse lights too without me mentioning it.Kudos to Joe and whole Gunn team...This is my Go to Service place for my Accord and Pilot from now on.Anand.

Budagal7

Aug 28, 2016

Love the guys and gals at Gunn. Garland Berry and Dennis Hayes are always friendly and professional. I feel confident and safe driving my Honda after I leave the Service Center. Will continue to service my Civic and one day buy a Pilot at Gunn.

Lulu belle

Aug 28, 2016

Brought my suv on a Saturday without an appointment. The line was so long before it even opened. They had so many technicians on hand that my wait time was 1 hour and 15 mins for a B1 service and a few additional services I requested. My service advisor gave me $50 off my services which helps out a lot. I'm a customer for life now with the awesome customer service I received. Thank you Gunn Honda!!!!!!

CDWhite

Aug 27, 2016

Great service, completed earlier than allotted time,it is a great place to wait, so many options, I brought work to do and found nice table work space, with wi-fi, coffee ,water. Or I could have read or watched TV or sat outside near a soothing water fountain. Service person explained everything to me clearly. This is my second Honda van and I have had all service on both vans perfored at this dealership, of course it's convenient to my house, but I really do like the overall quality of service and easy access.

Andrew, ninfa

Aug 26, 2016

I always receive excellent customer service at Gunn. That is the reason I always bring my vehicle to Gunn. My service advisor only provides what is needed. I trust that he will recommend only what is needed by my vehicle.

pootwell

Aug 26, 2016

Was greeted right on time, fast efficient service. This is the second time Joe Toepfer has been my Service Manager--friendly, congenial - He's the best.

ca56mendiola

Aug 24, 2016

Went in for routine maintenance. I was in and out in a jiffy. I was prepared to stay several hours. I got there early and was out by 8:15 am.

HonAccd15

Aug 23, 2016

I made an on-line appointment for a 5,000 service. I was given a name of the rep I was supposed to contact. I went to the service desk area and asked for the designed rep and was directed to someone else. When I said had an appointment for a 5,000 mile service I was told it would be 3 - 4:00 hours to complete. When I again said I had an appointment the rep looked in the computer system and said : Oh yea, I see it." He then told me where the waiting area was and the service was completed in about an hour. Other than the confusion at the beginning, all went well. We had been extremely happy with Hugo Rodriguez when we purchased the Honda Accord. It is a great vehicle! This was our first Gunn Honda purchase.

COMBATTEE

Aug 20, 2016

I have purchased 3 new vehicles from Gunn Honda - obviously I would not have did this but for outstanding sales and maintenance folks there! All I have to say is: "Keep up the great work"!

autogranny

Aug 19, 2016

My service advisor was Donny, who took excellent care to ensure that all of my requested maintenance needs were completed. Thank you for a nice waiting area as well.

How-Rude

Aug 19, 2016

Donny took the time to listen to my dissertation on my concerns about spending money on my 2005 Honda Pilot. He said he would make sure that only what was needed would be considered and done. Nothing extra. At 116k miles, the timing belt was all I really needed now. All else was checked and even though after 116k miles other things could have been done, he had it thoroughly checked and he assured me all was good for now. He did however suggest that next time, I should probably get my spark plugs replaced. He was not pushy and was genuinely sincere. I will be back. Thanks Gunn.

Jacqueline Villarreal

Aug 18, 2016

I went in with the intent of getting all the needed service maintenance done on my vehicle. Once I arrived I was informed of the wait being over three hours long. I then asked to just have my vehicle's oil changed and to provide me with a quote of the remaining maintenance required - thinking, I can schedule an appointment later in the month because I didn't want to wait over the quoted wait time by adding additional work. I was lucky enough to have my service attendant be Alexis Mendoza. He insured that the oil change and all the needed maintenance will be done within the four hour wait, and he certainly kept his word! After the maintenance was completed, to my surprise he also offered a great deal for all the services rendered. Even checked if there were recalls on my vehicle, which is something I never thought to ask. He took really good care of my vehicle and I appreciate it. I hope he continues to provide this much care to each customer he assists. He is a terrific asset to your company and deserves to receive recognition.

mckee, m. 544

Aug 18, 2016

Me service attendant was Garland, he was extremely nice and helpful. Got my oil change and tires rotated which was not done the last time I was there. I thought I would need new brake job but he explained to me that it was not necessary and I appreciate the fact that he was honest about it. He explained everything that was done to my car and about the air bag that needs to be replaced and he would contact me when the part comes in. I will definitely ask for him next time I go in for service, he is the most friendly service attendant I have met there at Gunn Honda and I have been there several times.Thank you,Garland

Captredball

Aug 17, 2016

Luis & Tom made our buying experience great! Although aspects of the process, to include financing were handled with care! Of course, We would of loved a lower price, but realize the Honda Pilot's popularity drives the market! The dealer was fair and ensured we received all possible rebates. Would recommend Gunn Honda for your next purchase!! Ask for Luis or Tom!!!

Ecamcho

Aug 17, 2016

My wife and I are extremely please with our new Honda Pilot Touring. Thanks to Ali Yasin my experience was great like always. I will denfinitely will continue to shop here for my cars. E.Camacho

Michael Garcia

Aug 17, 2016

My service attendant was Manny Morin. He saw to it that we had a fast and an excellent turn around in having our air bag on the left, rider's side installed. We were nervous driving around when we received the noticed to have it replaced. This gave us peace of mind. Thank you.As I was ready to leave, he noticed that our front light bulb was out, so I purchased it at your parts department and he quickly installed it. This was really a great service job. I had never had a college graduate service my car. I know he is the manager, but I see that he will move up in management.Michael Garcia

spinheir

Aug 17, 2016

Was impressed that Gunn arranged a ride for me even though I missed the shuttle by a few minutes.The service itself was done quickly in the time that they said it would take.

BAW

Aug 16, 2016

After my side mirror got ruined, I brought my car into Gunn. Manny and his coworkers ordered my parts quick and it was repaired fast. I was back on the road with my car, very fast. I was very impressed with the service I received.

carol310

Aug 16, 2016

Donny is my rep at Gunn Honda. He keeps you informed about the progress of your car's service, if there are any problems-thoroughly discusses the details and options. ALWAYS has a smile on his face and is a good listener! Recommend him and the dealership highly!

David & Belinda

Aug 14, 2016

We have brought several new cars from Gunn Honda all where good to work with. But this time was the easiest and least stress of all. Mike Lents really worked overtime to make us not wait on the right SUV to be located, arrive, and made ready fast for us to leave the dealership. This time was not a all day affair we would highly recommend for others to work with Mike.We really love our new ride.,

Elaine O'Leary

Aug 12, 2016

Michael was great at explaining everything and patient when needed something reexplained. Even provided what I as a nurse like to call the rationale, example: 2 new tires had been placed on back wheels at National Tire. Michael explained having a front wheel drive (also what that meant as I did not know) why the new tires should be on the front wheels. Made complete sense. I have always dreaded bringing cars for maintenace however Gunn Honda has always been a positive experience and Michael definitely added to this!!

Bob Caperton

Aug 11, 2016

The Gunn service department has serviced our two CRV's exclusively for the past nine years. We would never consider anyone else. This week's service was performed in less than the estimated time. The customer waiting area is very comfortable, with great amenities. Keep up the good work!

TERRY COURTHEYN

Aug 11, 2016

Manny provided excellent service obtaining and ordering the installation of the defective airbags (driver and passenger sides). Gunn Honda also provided a loaner car while the service was accomplished.

Anita Scott

Aug 9, 2016

I was shopping for a new car and was recommended by my co-worker and her husband who knew Jay Carver. I was assisted by Luis Hernandez who made the experience a very pleasant one. I am very happy with my new Honda and would recommend Gunn Honda to everyone.

EG013083

Aug 6, 2016

Phillip was great all the way around. Speedy repairs too. Everyone offers to help. Will return for maintenance hopefully and not repairs, preferably for my wallets sake. This is a top of the line service center with a cool shuttle as well. Nice driver too.

Salomon

Aug 4, 2016

Rosa handled my trouble with my Honda car keys in a very professional manner. I was very pleased that my problem was fixed and in a reasonable timely manner. Thank you Gunn Honda and specially thank you Rosa Rodriguez for a job well done. ~Salomon Reyes

Alfredo

Aug 2, 2016

It's a long drive to gunn Honda for me since I live on the Southside of San Antonio but I still go there because Parish has always helped me and made my experience feel personal. Would recommend gunn Honda and Parish.

Dana

Aug 2, 2016

I have been getting my car serviced at Gunn Honda for the last several years and have been very satisfied with the quality of the service and repairs.. Thank you Parish and Zoe!

Patty

Aug 2, 2016

I was very happy with the service. I had a headlight replaced on my CR-V and also had them do the inspection. Michael was informative, friendly and very helpful!

Paul G

Jul 31, 2016

I wouldn't take my Hondas to anyone other than Phillip at Gunn. He's always fair and honest. I trust him implicitly. Been doing this since 2007..

MAT78015

Jul 30, 2016

My husband and I were lucky enough to visit Gunn Honda after weeks of searching for the right place to purchase our next vehicle. I have to give a shout out to mike Lents who helped us so much in making that decision very easy. We got a great trade in value on our Tahoe and we couldn't be more pleased with the customer service there. We all know purchasing a car is a big decision and we didn't want to rush into anything. Mike was very patient and very informative with us. If you want a good experience in shopping for your next vehicle and you want excellent customer service then this is the place to check out!!

Sunny

Jul 29, 2016

Mike was instrumental in making our experience at Gunn Honda, a Five Star Experience. Mike has excellent people skills. He is knowledgeable, very organized, and uses his time wisely. I was impressed by his willingness to accommodate our immediate needs. Everything that I asked for in a Honda Accord , was exactly what I got!Thank you Mike for finding my Honda and making it such a fun experience. Everyone loves my Honda Accord and now I know that I will send them to Mike at Gunn Honda.

brianhyatt52

Jul 28, 2016

Had the pleasure of dealing with Pedro at Gunn Honda. I've bought two cars off of him and will purchase every car I need from him. Zee in finance was through and efficient with speed.

D16

Jul 28, 2016

Ask your customers if they are military active or retired for discount consideration, also do you have any coupons. I had both and failed to present them at the time. That lack of caring to ask and help the customer has been an issue. That is a customer service management issue and indicates management doesn't care about the relationship with customers as much as making a buck. Service was great otherwise.

Freedom5

Jul 28, 2016

Convenient and easy online service appt scheduling. Quick drop off and excellent, timely service! Parish helped with efficient drop off and Alexis helped with quick check out and scheduling my daughters Civic for an appt too.

Garza, Juan

Jul 27, 2016

Top notch. Straight forward and spot on attention to detail. Received quick and courteous update with cause of problem and then received timely phone call when the vehicle was ready for pick up.

monique

Jul 27, 2016

Great customer service throughout all departments. I was attended to quickly when I arrived & they worked as fast as they could to get me out of there in no time! Extremely happy with this dealership.

theresab888

Jul 27, 2016

A friend referred me to Mr. Craig Simpson. I can definitely see why he receives so many awards. His assistant, Kevin Monreal, was excellent as well. They both provided friendly and terrific treatment towards me during the whole process, which Craig works very quickly to please you and makes sure you are satisfied during the whole process. Kevin is not far by and assisted Craig quite a bit. He is going to be excellent in this business, especially if he keeps getting so many of those great customer-pleasing tips. This is the 3rd Honda I have purchased since 2002. Always great service. I had kept the business card that my last salesman, Brian Metcalf, and called him because of his great service the last time I purchased a 2011 Honda Accord. Brian referred me to CraIg and I received excellent service from both he and Kevin Monreal. When it's time for a new Honda, Craig will be the man I call!!

Third Honda Owner

Jul 25, 2016

I've seen Michael at Gunn Honda for several years. He always provides excellent service. I went in for an oil change on my 2015 Honda Accord.

Liz8056

Jul 24, 2016

I had excellent service with Michael yesterday. He made sure I had the best experience with a very detailed explanation of what my car needed and all my options. The service was actually completed in a little less of the time that I expected! Kudos to Michael and Gunn Honda!!!

Mcmom

Jul 23, 2016

Phillip met me promptly when I arrived at the service center. He was polite and surprised me by remembering details about my vehicle from a previous visit. In addition to the A 1 service, he explained that the recurring problem I have with the non-factory-installed DVD player is not an issue that Gunn can address. He provided a phone number for the company that installed the system.

Artemio Layug

Jul 22, 2016

I've been coming to Gunn Honda since 2006. I've leased and bought cars and have them serviced and maintenanced at the same place all those years. They have an efficient way of doing things.

BillWat42

Jul 22, 2016

I brought my Accord in to Gunn Honda when the battery gave in to this South Texas heat. Michael Vrba greeted me in a very friendly manner. He checked my record and told me the battery was still under warranty and would be replaced at no charge. It was also time for an oil change and alignment. Michael directed me to the customer waiting room while the work was being done. After coffee and donuts and watching some TV, my auto was ready. Once again a totally excellent experience.at Gunn Honda.

Sandra C

Jul 22, 2016

I recently moved to the area so this was my first experience with Gunn Honda for a routine oil change. Michael Vrba was a pleasure to work with and kept me informed on further necessary service. He even went above and beyond to find out how I could connect my phone to show GPS on the screen for my 2015 CRV. I appreciate him taking the time because I certainly couldn't figure it out on my own. I like how everyone's name tag reflects where they originated from. Sandra C

Barbie

Jul 21, 2016

I was greeted right away in the service department. Manny took my information in a timely manner and called me with his recommendation. He again called me promptly when my car was repaired. It was a joy to deal with someone so conscientious.

Fireman

Jul 21, 2016

Back again to Gunn. At least 5 times now. Always great experience. They make purchasing a car as painless as possible. Our salesman was August & he went above and beyond, sorting out the little hiccups that always occur. Highly recommend him & entire Gunn team.

puttputtboy

Jul 20, 2016

My wife Claudia my daughter Chanda and myself have purchased several cars from Gunn dealerships since 1985. Pete De Neergaard is Amazon and honest. He always puts our needs first.

Misty

Jul 19, 2016

Awesome! This was the first experience I have ever had at a car dealership that I didn't feel like they were trying to pull one over me. They actually appraised my trade-in for what it was worth! Super satisfied and will be going back for my future car purchases. Thank you Gunn and Tim for being amazing and helping me get my car.

Rocketman

Jul 19, 2016

Thanks to Michael Vrba my service experience was exceptional. He is courteous, knowledgeable, and goes beyond to make sure he gives you all of the information regarding the condition of your vehicle. Had the second oil change, tire rotation and first time wheel alignment. Fully covered what all was done and the work done. Thanks Michael for your attention to detail.

Cealani

Jul 17, 2016

Thanks again Rosa Rodriguez for getting my civic and me out in a timely manner. Tires rotated, oil chainged and all the A1 service my civic needed. Grrrreat job. See yall next time.

Resa1126

Jul 17, 2016

Eric Garza was awesome!!! I have to be honest I was nervous when I knew I needed to go get a new vehicle (due to the whole negotiations, etc) & I was seriously thinking I needed to take my dad & im 34yrs old! But I will say this experience was not stressful at all. Eric took the time to hear what it was I was looking for & didn't pressure me into getting things I didn't need for my growing family. I traded in my old vehicle & got a new one with no stress at all! I've been to other dealerships in the past (not Honda) but I will say I will never go back I'm a Honda customer for life! Would highly recommend this location to family & friends & I didn't even need my dad to negotiate, came out with what I wanted & payments I could afford, happy customer right here!

FOR1948

Jul 16, 2016

Our thanks to Mike Lents for his professionalism and organization. He guided us through the entire process and we drove out with our grandson's first car in under two hours. Thanks to everyone at Gunn Honda for an excellent vehicle purchasing experience.

BC

Jul 15, 2016

Forest was my service manager and John was the service technician. When I arrived I was quoted, and approved, a price of about $370.00 for the routine maintenance. When service was complete, the bill was only $175.00. I was a bit surprised. Forest explained that John had noted that the parts to be replaced were actually replaced at the last service visit and didn't need to be replaced at this time. They could have just replaced them, or even just charge me without replacing them, as I had approved the quote. This level of honesty is refreshing.

PY99

Jul 15, 2016

August Harris was extremely patient, helpful and articulate. His explanations of terms of sale, and of the complex CR-V controls was exemplary. He should be rewarded.

Elling

Jul 13, 2016

Gunn Honda always provides the best customer service. They sent reminders in regards to my appointment. When I arrived they acknowledged me within minutes, and provided a time frame for the service needed.

Maggie12

Jul 13, 2016

Rosa in Express Service was very professional and knowledgeable. Great experience!!! It is nice to work with someone that is courteous and has the customer in mind.

spurscar

Jul 13, 2016

I had a 9:45 appointment and my car was taken in and serviced and returned to me in an hour. I appreciate the quick service.

ccc

Jul 11, 2016

I have been going to Gunn for over 10 years now and wouldn't go anywhere else. Pete is the BEST!!! I tell everyone I know that is interested in a honda to go to Gunn and see Pete. My daughter just bought her first car from Pete last week!

kanaverum

Jul 10, 2016

There are at least 4 mechanics closer to home/work than Gunn is, but I continue to have great experiences with them that makes the ~40 min travel worth it.Every employee I encounter there consistently has a cheerful, professional attitude and is a joy to interact with. And I really have to give xxxxx to Donny here, who just seems to be so positive and happy to be working.The waiting area is also *the best* that I have ever come across and is usually stocked with coffee and donuts (Krispy Kreme). There are also a 'business' area that provides a wall outlet and dividers so I've been able to program in relative peace while waiting for work to complete on my car.

bthorntonclan

Jul 9, 2016

Jermaine Rogers and Derek Douglas made our used vehicle purchase painless. They were both extremely friendly and helpful. We could tell by there behavior and our interaction with them that customer service is a top priority at Gunn Honda. They are not the typical used car salesmen. Also, Z in Finance made the paperwork portion of our purchase quick and painless.

Hms39699

Jul 7, 2016

Donny is the best service technician I've worked with. He keeps me informed on the progress of my car and let's me know what needs to be done and what can wait and how much it costs. No surprises with Gunn Honda service.

Satisfied customer

Jul 7, 2016

Forrest and Rose delivered exceptional service with a personal touch. And, the service was done quickly, thoroughly, and with recommendations to keep my car in good shape. Thanks to them both!

Bill's Honda

Jul 5, 2016

I made an appointment to have my AC repaired, arrived, and Donnie immediately got things moving. I left the Ridgeline with the service department for the day, was called about the problem, said fix it, and when I arrived to pick up the vehicle everything was finished.

JimP

Jul 3, 2016

I've been using Gunn Honda for 10 years, and love it. In 2009 I moved to Schertz, 25 miles away, and continue to use them. I did try another Honda dealer 3 miles away, and there is no comparison. I would drive an additional 25 miles to have Camron and Parish take care of my two Hondas.....

gxa1526

Jul 2, 2016

Steve Estrada guided me through the entire process and he was very patient with me and allowing me the time and space to make my decision. Excellent customer service!

Margaret Hadley

Jul 2, 2016

Once again Gunn Honda service center provided excellent service in a timely manner. I was promised a quick turn around and it was provided in a shorter time that expected. We have been dealing with Gunn for 11 years, purchased 3 cars and maintained them there, and suggested 2 friends purchase as well. Both purchased Accords and are now happy Gunn customers.

shtm26

Jul 2, 2016

The experience was excellent. Service was as they advertise, guaranteed excellency and professional. The price was affordable and no hidden costs. No doubt is the best place to take my car to get it serviced. Thank you!

Charles Duncan

Jul 1, 2016

I have now bought 5 vehicles from this dealer over the last 20 years. They make car buying easy with excellent pricing up front. No high pressure, just good service. I will be back.

#

Jun 30, 2016

It seems that ever since I moved out of my warranty that something other than what I took my car in for service has been found to be done. Although I have had a Honda since they hit the US, I have never had this much trouble. This is one reason why I bought a Honda the lack of a need to do anything other than stadard maintenance.

SJU72

Jun 30, 2016

This is our second car that we bought from Gunn Honda. Three years ago we bought a Honda Pilot and this time my wife want to change her car, so we returned and the service was excellent. We spoke with Grant Esckilsen when we arrived at the dealership. He make explained us all the features of the CRV we were buying and make our experience very nice. He really went above and beyond to ensure we were taken care of and the transaction was easy.

zescamilla1987

Jun 30, 2016

Initially spoke with Eric Garza on the phone and discussed my trade in and when I arrived at the Dealership, I worked with Jermaine and he was excellent! He showed us all the excellent features of the 2016 Honda CRV, and really went above and beyond to ensure we were taken care of. I highly recommend buying a vehicle from Gunn Honda if you are in the market for a Honda, and an easy straight forward buying experience.

Sharon McGregor De Padilla

Jun 29, 2016

Agree completely with BC42. We were so thrilled to get our Ridgeline out of the garage after two months waiting for the parts...only to learn there is another airbag problem. I don't, at all, blame Parish for this. Parish is, and has always been, an excellent service manager, and we have always been happy with his work. However, not being a mechanic nor a techie,to me - it seems shortsighted on Honda's part ...if the airbags were made by the same manufacturer, and one was not safe...would not you suspect there might be a problem with the other one and be proactive? I feel we are no better off than we were. And that is not the fault of Parish...

BC42

Jun 28, 2016

Airbag injector for the driver were replaced in under two hours as promised. Did not find out the passenger injectors had not been built until I picked up the Ridgeline. A. Little disappointed as I use vehicle to transport grandson to and from school and church. That was the primary reason I parked my truck and took advantage of rental until parts arrived.

Elaine

Jun 28, 2016

Once again, Mr. Parish Maline went above and beyond helping me with service on my 2014 Pilot. He is always courteous, kind, and knowledgeable with any question I ask. Thanks Parish!

Gary64

Jun 28, 2016

Manny at Gunn always takes care of my car service with great care and professionalism. I don't have to wait around for him to take my car in and he gets me out in record time. Other service centers should take lessons from Gunn!

Teamwork49

Jun 28, 2016

Joe was able to assist me in getting my car to pass the yearly inspection to get my car license renewed and Dennis was wonderful in putting the new plates on my car without me waiting 3 hours. Both went beyond the normal service expected. It was a wonderful experience.

Louis & Rosario Sifuentes

Jun 26, 2016

It was immediately evident to us that upon entering the main showroom that this dealership was pleasantly different. We had the personal and professional pleasure of meeting Mr. Michael Lents our sales consultant. Having both served and retired from the United States Armed Forces, we immediately bonded on the first handshake. We were in the market for a vehicle with a high safety rating because we are recent grandparents. We could not believe the many standard safety features that come with a Honda. Even though this was our first Honda purchase, we will be visiting this dealership and Mike for any future purchases. It is professionals such as Mr. Michael Lents that truly make Gunn Honda the destination choice. Thanks Mike!

BethanyZ

Jun 25, 2016

I came for a B1 service, and as usual, it was a great experience! Great communication and excellent care of my Fit to to check for anything that need to done in addition to the service to keep my Fit running well. It gives me piece of mind as a female, since I drive often alone to trust my Fit is in good condition. Thank you for great service and peace of mind!

bren123

Jun 24, 2016

Phillip (Coach) Reyna did a fantastic job of showing my daughter and I cars that she would like. It was her "first" car buying experience. I didn't see him on your list to rate him but his service was excellent and he was professional and thorough. Thank you so much.

JBM

Jun 24, 2016

We have been buying our cars from Gunn Honda for over 15 years the purchasing experience is always good as well as the service. Great personal we definitely recommend it great place to buy a new car.

jlo123

Jun 24, 2016

Took my Ridgeline in for B1 servicing. Zoe was extremely courteous, explained exactly what would be accomplished during this service visit and provided me the opportunity to address any other concerns I might need them to check. Prompt check-in, thorough servicing and quick turn around.

wdm

Jun 24, 2016

I just purchased my third auto from Gunn since 2001 and, as usual, it was a smooth, painless experience. Freeman Sparks was professional, friendly and knowledgeable. When I expressed interest in the Honda Accord Hybrid that had just been brought in to Gunn, he made certain to notify me as soon as it was ready to test drive. Patrick Ford, in finance, was most helpful and had everything ready to go when I went to his office. Every experience with Gunn, whether to purchase an auto or for auto service has been nothing less than pleasant. They are the easiest auto dealer to work with and hire the friendliest staff. I can't imagine taking my car anywhere else.

Donald Whalen

Jun 23, 2016

Made appt for B1 service for Honda Pilot Touring model. As always the service team provided excellent service., ensuring all aspects of the vehicle were checked and in good condition or better.

Gumbysgal88

Jun 23, 2016

Always prompt, thorough and courteous. I appreciate online scheduling, quick turn around and reliable shuttle service!

Josh S.

Jun 23, 2016

I keep going back after many years. Having consistency of people that i have gotten to know and rely on is a big benefit.

bettyw210

Jun 21, 2016

Joe was very helpful, courteous, and professional. The work was completed quickly, too. Great service, as always. I will be back when service is need.

13Accord

Jun 19, 2016

Visited on a busy Saturday morning to get my battery checked after needing a jump start twice in two weeks. An initial visit to another vendor after the first jump start showed the battery to have a good cell and good charge, but the Gunn service team checked after the second jump start and said that the battery failure was indeed the cause. The put in a new battery for a competitive cost and even threw in an online coupon unsolicited that made it even more affordable. Also, after being initially told that it would be a 2-3 hour wait because of the number of customers, I was actually back on the road in an hour and a half. Couldn't have asked for a better experience given the circumstances. Thanks, Dennis and Gunn Honda!

BeckyF

Jun 19, 2016

We drive farther to get our minivan serviced at Gunn Honda. They are honest and do what they say when they say they Wil! I trust them with my vehicles!

Keepmedriving

Jun 19, 2016

Went to get an oil change on a Saturday. It was very busy. The Honda service team did their Best to ensure every vehicle received the service it needed. They are pretty efficient. I was done by the time Dennis said I would be. I received an honest assessment of recommended maintainence for my CRV. And was given the option to shop around, no pressure. Thank you Dennis for your professionalism.

HONDAMAN

Jun 18, 2016

Attentive and focused on results to make me feel safe on the road and ensure my confidence in the product. The service team ( especially Service Mgr. Monica, Dave & Brad) have always worked to resolve all of my past and most recent drivability concerns and needed adjustments. After using Gunn Service for over 17 years, there is no other option in San Antonio for me when my Accord needs maintenance attention or warranty related coverage. Thank you Honda Gunn family.

Buff

Jun 17, 2016

Alex Mendoza was very professional, courteous, kind and did an excellent job in taking care of my problem. He's a keeper! Excellent employee.Charles

Melu

Jun 17, 2016

Parrish was very professional. I recently purchased a second Honda Accord, and the main reason was the excellent quality of service. I feel I have always been treated fairly.

Norm

Jun 17, 2016

The service advisor met me at the car with the paperwork all ready for me. The work was completed well before his estimate. They were very well organized.

Tcast

Jun 14, 2016

Michael was very clear and set expectations for my car needs. Looking forward to my next vehicle follow up and experiencing above and beyond service from the staff.

Jusnita

Jun 13, 2016

I had a very nice experience purchasing my vehicle, my daughter recommend you, she bought two vehicles from you last year and is very pleased with your service. I love my new CRV and I will sure recommend all my friends and family to visit your dealer. Thank you!!

Plannerat2016

Jun 7, 2016

It's been our mantra to do a little investigation and review the car we want to purchase before we actually go to the car dealership. My wife and I wanted a 2016 Accord Four Door Sedan, LX Model with only the standard amenities the car comes with. No extras, no add stuff. We drove up at 11:00 AM on Saturday May 21, and drove of the lot three hours later. Go the exact car we wanted, and didn't even test drive it. Only hick-up was that the internet went down for about 30 minutes when we tried to fill out our credit application. otherwise we would have been driving our new car off the lot sooner. Thanks again to Chris Pool, for his patience.

Toadals

Jun 5, 2016

Continually amazing experience . Courtious staff and very knowledgable. Always goes above and beyond. I can always depend on excellent work and easy in and out.

drivingal

Jun 4, 2016

My five Gunn Accords through these many years have each had long and very useful lives. .The last three are on my brother's farm in Iowa and still in service!. The oldest of these is used now for parts, keeping the other two running on the country roads and farm tracks. The routine servicing by caring staff, during their time in my driving days in San Antonio, is reflected in this record. Aside from car care, the very special assistance I receive in my declining years is so very much appreciated. Ruth F Stewart

hondafanforlife

Jun 4, 2016

Gunn Honda is the best place to buy and service a Honda vehicle! I recently bought my 2nd new Accord from them in 10 yrs. I am a Honda and Gunn fan for life now. I had the absolute best experience with my purchase. Eric Garza and Cameron Daugherty were awesome! I cannot say enough wonderful things about Eric!! He went way above and beyond for me! I highly recommend Gunn Honda and Eric Garza!!

parrotdr

Jun 3, 2016

My son is spending the summer in San Antonio and ran his car up on a curb. They gave me quick, honest service long distance (I'm in New Orleans). Thanks!

wdm

Jun 3, 2016

I have been a customer of Gunn Honda since 2001; purchased 2 vehicles from them and have had all my auto service performed at their facility. I have never had a bad experience. Every one I have dealt with has been professional, friendly and make every effort to assist me and to be sure all is to my satisfaction. I wholeheartedly recommend Gunn Honda to anyone/everyone. I'm about to purchase another vehicle. It's a safe bet it'll be from Gunn.

lac!

Jun 2, 2016

Brought my truck in for needed repairs. The entire experience was great!! Explanation of cost for each item along with explanation of why they were needed. I really appreciate the updates and explanation. This is the second vehicle I've brought in for service and I really like how I've been treated. Gunn is my "go to " car dealer for service and a new vehicle when that time comes around.

Vico

Jun 1, 2016

Awesome service and deals. I am not longer going to Benson Honda. Here are honest and tell you things straightforward. Great coupons!Thank you Forrest!

Fbrg123

May 31, 2016

I have purchased 4 vehicles with Gunn Honda, and every time I have been pleased with the customer service and quality of the vehicles. I never feel like I am being pressured into buying a car, or settling for a car I don't want. They are always very respectful of my price point and do everything they can to find me what I want within my budget. I will never purchase a car from another dealer. Thank you Gun for you outstanding customer service!!

luissalazar01

May 31, 2016

Great service from the start, Service Rep explain clearly what was needed on our Honda Accord and the cost of the labor. The estimated time was within the time quoted . We were notified that our car was ready and they even applied the Honda coupon that was in the car. Thank you, Luis & Sandy Salazar

monique

May 30, 2016

Who knew purchasing a car could be so pleasant!?? After a failed attempt at another Honda dealership, I walked in to Gunn Honda & it was such a positive experience! MAC acknowledged my needs & wants & assured he could meet my expectations & him and his team came through for me! Piotr "Pete" was extremely friendly, knowledgable & quick to track down the car I was seeking. Tony in financing was thorough & non-pushy as he sealed the deal! I am extremely happy with my new Civic & extremely grateful for the service I was given!

Bill

May 29, 2016

Drove into express service for routine maintenance and there was a line, but within minutes the line was moving. I saw that all the service personnel were working hard to get to everybody. I was greeted by Dennis who was very friendly and helpful. Dennis has helped me in the past and he has always been a 10 rating in service.

Taaus96

May 29, 2016

Jermaine was exceptionally courteous and helpful with the purchase of our 2016 Odyssey through out the process! He was very knowledgeable and was very concise in explaining the features and and functions of the technologies integrated into the vehicle. I will recommend the Gunn dealership and our sales rep, Jermaine Rogers to my family, friends and aquaintences.

Tim Bergauer

May 28, 2016

Mike was great. Covered everything from start t o finish, and once again when I picked it up.Answered all my questions immediately showing me he knew what he was doing.

Honda fan

May 27, 2016

Michael greeted me with a smile, came and nformed me of other work that needed to be done, but no pressure. He is the only service rep who has ever walked me to my car. I was very impressed..

mohm

May 27, 2016

I noticed my tire calibration light came on and to be on the safe side decided to come in so it could be looked at. I arrived at 5:15 and was greeted by Edward Vaillanc. He said they would take a look. 45 minutes later he came back and said there was a screw in the left rear tire but it could be fixed. 45 minutes later it was fixed and at no charge due to blue steel coverage. I truly appreciate the service afforded me. It was close to closing but still taken care of. Thanks!

S. Connelly

May 27, 2016

It took about 8 weeks for the part to come in and Gunn paid for a loaner during that time. Once that happened, Manny Morin very prompt, courteous, and efficient.

FonzieLovesHonda

May 26, 2016

This is my favorite Honda dealer and service. Purchased 4 new and used Hondas since 2002 from Gunn. Never disappointed. I love this dealer sales and service!

Denise

May 25, 2016

Luis Hernandez made my car buying experience the best I've ever had.As a woman, his attentiveness and professional approach was incredible.I will promote Luis and Gunn Honda to all my friends and family. Luis is mild-mannered,and I left the dealership with a great feeling.Thank you Luis,I truly appreciate you.

TaylorFrances

May 25, 2016

I went into Gunn Honda not knowing that I was going to walk away with not only my dream car but a great experience! I worked with Adrian and Cameron and they both made the process smooth and easy! I would definitely recommend buying your next vehicle at Gunn Honda!

new to being a Honda owner

May 25, 2016

Cannot say enough how helpful Denise was in not only reassuring me that this CRV I had just purchased for my daughter was in great shape, but also in allowing me to see the prior service history that Gunn did for the prior owner. The care and maintenance by the prior owner was an important factor in my decision to buy it.

San Antonio Visit

May 25, 2016

I was particularly appreciative of the lack of pressure by Freeman Sparks. He seemed to indicate that the entire dealership was committed to such a strategy in their sales. We enjoyed our purchase experience as much as one could enjoy such an experience mainly because of Freeman.

Truck girl

May 25, 2016

Very through service inspection. Very personable. Took care of all my needs fast and efficient. Service rep very pleasant and friendly. I am a satisfied customer.

Mysalas

May 23, 2016

Great customer service! We enjoy going to Gunn to purchase vehicles. Ali was very helpful with finding us a vehicle we'd be happy with! Thanks Ali!

MyPilot

May 22, 2016

Always fast and friendly service. All your service personnel are well trained and customer oriented. My wife and I have endured the service from your competition and they don't measure up. Keeps us in a Honda.

Rocket60

May 22, 2016

My service person was not my usual person but he performed quite well in explaining my service and why it was necessary and how it would help the performance of my car. Service was done quite well and on time

Dennishonda

May 21, 2016

Dennis provided me with excellent service. He was courteous and extremely knowledgeable. What I loved the most was his honesty. As a women, I am not familiar with the detail of the technical vocabulary the mechanics use. Dennis was very patient and made sure I understood everything that was done to the car. Thank you so much for your honesty Deninis.

Mike M

May 21, 2016

We arrived at Gunn Honda at 5 pm for service. He came to us and explained there was still time for us to have our car serviced. Overall, Michael Vrba was excellent. He is very knowledgeable in his field, and very professional. Michael is definitely an asset to Gunn Honda!

Retired teacher

May 20, 2016

We love shopping at Gunn Honda because of the set prices. Craig Simpson has helped us both times we've bought a car there, and we've been very pleased with both Certified Used Cars that we've purchased as well as Craig's expertise.

How-Rude

May 17, 2016

Six out of the ten vehicle that I have been at Gunn were Hondas. I service all of them all there. Need I say more?

Ken

May 17, 2016

Five stars go out to Rosa Rodriguez! Very polite, patient, customer oriented, and knowledgeable in her field.I have two other Honda's and have always brought my vehicles here for servicing. Keep up the good work Gunn Honda! Thank you Rosa!

lyndapaul

May 17, 2016

We've been taking our cars to Gunn for years, but recently we made the mistake of going to another dealer because it was more convenient. Won't do that again! Parish is wonderful, and always makes sure we are taken care of. Wouldn't go anywhere else!

BoerneBuyer

May 15, 2016

I recently traded in my Honda for another type of car from another dealership. The experience was so bad that, while I drove this new car, it hampered my experience of the car. The joy of a new car is not just the new car, but also the deal you made, the support you get, and the overall experience you have with a dealership. Gunn is so compelling that I sold the new car and went back to Gunn for another Honda Accord. I love the 1 low price, no haggle, and low pressure when check out. Great job Gunn! I will continue to recommend you to everyone I know.

Cajun41

May 15, 2016

The folks in Sales and Service are outstanding!Manny Morin in Service was stellar in his support and communications during the period of time he was supporting heavy maintenance on our 2010 Odyssey along with helping secure a courtesy car needed for transportation while the Odyssey was out of service.Howard Shorter provided outstanding support in our transition to a 2016 Odyssey after our decision to trade the 2010 Odyssey, He was helpful in all areas of the transaction and we are extremely happy with the car he put us in,Thanks for the support.

US MARINES

May 15, 2016

Told it would take approx. 1 1/2 hrs depending on how many vehicles at time of arrival. Took less time especially having my grand daughter with me from after school pickup was able to get out of the waiting area quickly.Thank you for your great service!!

cookie

May 14, 2016

What a professional group of individuals, from start to finish. We are never going any place else. Thank you for all your help. Keep up the great work.

phvaldez2798

May 14, 2016

Dennis was quick to greet me on the service drive. He kept his word on how long it would take for my A1 service. The waiting was cool and clean, and overall didn't have to wait long.

Rick2077

May 14, 2016

My hats off to Mr. Donny Penn and the technicians who worked on my vehicle. I live 150 miles away and normally have a very busy schedule on my days off so I have to plan my trips for vehicle maintenance and repair around my scheduled activities well in advance.Mr. Penn gave me an estimated time for completion of the factory recall item and the scheduled maintenance during a previous visit so I used that to plan my trip.Add to that the technicians working on my Accord confirmed what I suspected, that my tires were in bad shape and had to be replaced.They didn't have the particular brand I wanted so they had to obtain them.I was pleasantly surprised when Mr. Penn notified me that my vehicle was ready well within the schedule I had formulated.To sum it up, not only does it take a great Service Advisor like Mr. Penn who can remember even the smallest detail of a previous visit, it also takes a great staff of technicians who can do the work quickly and at the highest level of quality.

John G

May 13, 2016

Great dealership that I have dealt with for many years! I have bought 5 new vehicles during the last 15 years ! Highly recommend this dealer to all my friends and family !

ChefChef

May 12, 2016

Mike took care of the battery issue, and inspection. Nice service, comfortable waiting area, and very close to my work.Keep up the great work!

VN Vet

May 11, 2016

My service contact is not listed below, but he should be...he was courteous, clear in his explanations of the work done and recommended and put no pressure on me as I have experienced with other dealers in the past. As expected, your team did what was needed in a relatively timely manner and I will be back if and when needed. My contact was Ed V.

Margie55

May 10, 2016

Exceptional staff explained everything clearly. The service was expedient and thorough. Staff was extraordinarily, friendly, courteous and respectful of our time Thsnk You Margie Vipraio

Nelliepilot

May 9, 2016

Donnie Penn and Steve made sure I was happy with the work performed on my vehicle. Had issues with brakes and they went over and beyond to make sure everything was fixed to my satisfaction.

MS

May 8, 2016

Our situation was unusual, as we were only going to be in San Antonio for one month. Russell (service director) help us meet our schedule and called when part were available to complete the recall work.Good job by service writer too.!!

Gayle S Mallet

May 7, 2016

We have purchased 3 vehicles from Gunn Honda and Craig Simpson is the best! Timothy Rivers in Finance always makes sure we get the best deals and Phillip Kotrola is the absolute best in keeping our vehicles in tip top shape! These guys and the rest of the Gunn Honda crew are the reason we will continue to shop at this dealership and no where else!

Di's CRV

May 6, 2016

Have had ALL the service on my CRV since I purchased it several years ago. Parrish has taken great care of my car----I feel that I get excellent care and attention when dealing with Gunn and Parrish. Thank you. ALSO my husband takes his CRV into Gunn for all service. Both vehicles were purchased from Gunn.

NK3244

May 6, 2016

I thank GUNN Honda for excellent service to my vehicle, a 2015 CROSSTOUR. The response time for my needs was immediate in that I was added to the work schedule that day which was very helpful to me.

Ruiz,syl

May 6, 2016

First I want to thank Luis Hernandez for being patient with us. We we're very undecided but Luis made sure we would take our time and make sure on our decision. Luis helped us and made sure we would be happy with our purchase. So thank you Luis and Gunn Honda. So anyone who goes to Gunn Honda ask for Luis Hernandez he will take care of you... ????????

jj

May 5, 2016

Easiest car buying experience ever. Craig Simpson was able to quickly determine my personality and immediately realize that I knew exactly what I wanted. He didn't attempt to change my mind or try to sell me more than I wanted, and for that reason he had an easy sell. I have smoothly and easily walked out of other dealerships because of obnoxious salespeople who refused to simply sell me what I wanted to buy. Fred Fribourg was my test drive companion, and I truly could not have asked for anyone better suited for this chore. He was pleasant, informative, helpful, and didn't flinch-not once. Others have assured me that I could have purchased my vehicle less expensively elsewhere, and I'm sure that's true; however, the fact remains that Craig and Fred made this the easiest, most pleasant car buying experience EVER. I should not forget Cameron Daugherty who dealt with the financial end and, again, was superb. To sum it all up, quoting an entertaining commercial on television -- "it didn't suck. In fact I liked it!"

Fernando S Lopez

May 4, 2016

Pete deNeerGaard and Cameron Daugherty are simply great people at Gunn- professional and warm. Buying a car should be an exciting and joyful experience without ruining the moment by worrying about pressure tactics or possible deceptions. With Gunn Honda that is possible! Pete deNeerGaard in sales and Cameron Daugherty in finance are exceptional people who prioritize integrity and trust as the number one need of the customer. Once integrity and trust are projected and established then the moment simply becomes the fun event it should be. Thanks Pete and Cameron for helping to make our purchase a great memory! This is why we are a "Gunn Family" (we have bought 4 cars here) and have recommended it to our friends and family.Fernando and Nydia Lopez

HondaJohn

May 4, 2016

My service representative, Michael Vrba, was very courteous and very helpful in getting my wife's Honda Accord serviced. The waiting area was very comfortable and made the 2hr and 30 minute wait very bearable.All the maintenance requirements were explained in detail. My questions were answered clearly.We will buy my wife's next Honda at Gunn

Katwkathy

May 4, 2016

Loved working with Zee, he listened to what we wanted as well as the price range. He did the pre work before we got there so he didn't waste our time!Patrick Ford in finance depart class act! Thank you Gun Honda, we travel cross town to your location because of your employees even though we have a dealer within five miles of our home.

Linda51

May 4, 2016

Craig Simpson and Kevin Monreal made buying a replacement car after a storm so easy! They knew what we needed and didn't try to bust our budget. What a relief. Thanks to you both.

My1stHondaCRV

May 4, 2016

Dennis Hayes provide great service. He updated me thru out the process and provided a solid recommendation for future repairs. He was very helpful and pleasant to work with.

TxTransplant

May 4, 2016

I took my 2016 Honda Pilot in for its first A1 Maintenance, and Gunn did a great job. Everyone there is so courteous and professional, and it is so easy to make an appointment. The waiting room is nice, and I like the fact that there are tables outside for use on nice days!!! I have owned Hondas for the past 14 years, and although I have lived in many places, Gunn Honda has treated me, and my vehicles, better than any other dealership....including another big Honda Dealership here in San Antonio. KUDOS to the entire service department.

Andrew Mittleman

May 3, 2016

Took a couple hours to get the whole process over with, but everyone was nice and it wasn't as much if a headache as I've experienced with other dealers. My only issue is that they tried to sneak in about $1000 in fees for accessories I never asked or was asked for.I would prefer to see the "true" price of the lease online and not just the manufacturer offer.

france59

May 3, 2016

I have purchased two cars now from Gunn Honda and I have greatly appreciated the experience both times. They have surpassed my expectations this time--the service is excellent and there are no high pressure sales in comparison to the other dealerships I visited. I highly recommend Gunn for their honesty and excellent care of the customer.

mcopeland

May 3, 2016

This was our second Honda Pilot and our first with Gunn everyone was very helpful proving that good service is in style at Gunn Honda!

Reyna 1021

May 3, 2016

I was provided excellent customer service for time I was at Gunn Honda. Thank you for your kindness and service.???????? My daughter enjoys the water fountain.

Proud AF Vet

May 2, 2016

We received absolute first-class service from Gunn Honda. We would give 10 stars to Rosa Rodriguez who was a dedicated professional from start to finish! A salute to her and Gunn Honda for being a friendly place to do business! We recommend this service center and give them an OUTSTANDING rating! From the purchase of our new Gunn Honda with Honda MVP - Military Veteran Mr. Michael Lents, to All-Star Ms. Rodrigez, we have reason to cheer for another San Antonio and U.S. Championship Team!!!!

BCBarris

May 1, 2016

We just purchased our second Odyssey from Gunn. They are fantastic to work with, and we are fans of their "One Simple Price" policy. I had a pretty good idea what I wanted and Pete Deneergaard, our Sales Consultant, searched their inventory to find exactly what I wanted. Gunn offered me a very fair trade-in on my old Odyssey and we drove home satisfied that we had our travel vehicle for our next 100,000 miles.

Doug

Apr 30, 2016

I had a short window for an oil change and alignment before leaving town. The Blue Team was able to come through with great service.

Gary64

Apr 30, 2016

The customer service at Gunn Honda is second to none! I think that all dealerships could take a lesson from these people. The service advisor team does an awesome job at getting you in and out in a timely manner. The place is clean, the shop is immaculate and the advisors are attentive and friendly. I will always take my Hondas to Gunn for service!

Pstrwes

Apr 30, 2016

We had a great experience with both Gunn and "Polish Pete", our sales rep. He was both kind and helpful, and crazy patient with our family of four!

Rik123

Apr 30, 2016

My wife and I would like to give a "shout out" to salesman Sal Hernandez. We had a 2015 CR-V that was damaged during the recent hail storm. We came in to see if we could not only trade in our 2015, but also upgrade. Sal worked with us and helped get the best value for our trade-in, but when another hail storm hit. He rushed out to pull our trade-in undercover to keep from sustaining any more damage. Very impressive.

Rocky

Apr 30, 2016

I've dealt with Parish Malone for several years now and he always provides great service. Highly recommended! I've had all service work done at Gunn Honda.

rodeo911

Apr 30, 2016

My sales rep Tim Lopez worked very hard at finding me the perfect truck. The sales manager Mac Escamilla stayed in touch with me through the whole process as well. Patrick Ford helped get me a great interest rate as well. Together they made the usual dread of buying a car into a very quick and pleasant experience. I will recommend them and Gunn to anyone looking to buy a new vehicle.

slipton306

Apr 30, 2016

I recently needed service on my suspension system. Gunn Honda took the time to show me the problems. Their approach has been proactive. The work was completed on time. I was impressed by their attention to detail and their concern for my having a safely operating vehicle.

Daniel

Apr 29, 2016

We tried a different Honda dealer for our first experience, which was 'educational'. The service was polite but pushy and almost demanded a sale NOW. We test drove a car but the sales person was really annoying and would not shut up about how much they were doing for us and that we should buy the car now. We escaped the dealership and went home. Next day we decided to go to Gunn Honda. The change in atmosphere, service, politeness, no push and shove was almost palitable. I think we grined through the whole experience. AUGUST was our salesman and was the absolute best! We looked around the lot but as soon as we saw the black Civic Touring in the showroom with tinted windows, it was the one. My advise, don't bother with the others, Go GUNN - oh and lookup AUGUST when you get there, you will have the best and no regrets.

Luz

Apr 29, 2016

We always enjoy our experience at Gunn Honda as always comfortable, quick service and fresh coffee with a donut! This time we really had only planned on getting the oil and filter changed, but while waiting took a stroll by the new cars on display outside. We told the friendly salesman ( Ali) we were only looking but after hearing about the present discounts including for slight hail damage, and what was available, fell in love with a new 2016 Accord that was fully equipped at a great price. Ali and Adam were both very helpful in seeing all of the car's features and then in getting all the necessary paperwork completed in a rather short time! So we went in thinking about service and drove out in a beautiful new car ...with a big grin.

amy karimjee

Apr 28, 2016

I was very happy with the service. Michael Vrba was very helpful. My refund issued promptly. I will definitely come back to this dealer ship for my future needs.

daniellamtz

Apr 28, 2016

I was very surprised with the customer service I received at your dealership. Thank you to all the staff for making us feel comfortable. I will recommend you to all my family and friend and hope to be back in the near future.

Hondafan

Apr 28, 2016

Michael explained what service my Accord needed and why. He added mandatory air bag system repair to the scheduled maintenance with little extra time. It's great to get no costly surprises and that Gunn sees my time as valuable.

lorac123

Apr 28, 2016

I was very happy with the service. Michael Vrba was very helpful with the oil change and with getting Garland to help program the Blu-tooth to my new iPhone.

JJinSA

Apr 27, 2016

Gunn Honda Service Department always meets or exceeds my expectations for both customer service and quality of service required. My latest experience was no different. Dennis took great care of me and my car and hit me back on the road quickly.

lucielou793

Apr 27, 2016

For my first car shopping experience, I was treated great and found what I wanted the way I initially asked for. I was unsure at first and wanted to keep looking at other places but decided to go back and go through with the deal. I was not pushed nor pressured, Tim the sales consultant was great. Nothing but great advice and Patrick the person I Sealed the deal with awesome as well felt comfortable and happy with the overall business!! Thanks!

afletchernow

Apr 26, 2016

My husband and I visited another dealership where the gentleman was persistent about getting us a lower APR on a more expensive (new) car. After four hours of declining his offers, and attempting to persuade him that we only wanted to buy used, we left for the night. The next evening we came to Gunn Honda, where we had previously purchased a used car and had a delightful experience doing so. We asked for the gentleman who sold us our last vehicle, but ended up being assigned to Craig. Best luck ever! We told him that we were pre-approved by our bank, wanted a used car, and had found four vehicles on the website that we wanted to test drive. Craig was all over it. We left with our Certified Used 2013 Honda Accord less than 2 hours later.

theoldranger

Apr 26, 2016

We have used the service a number of time over the past 7 years, and each visit we were treated first class. We felt very confident that Gunn really checked over the entire vehicle to make sure it was in top running condition. The on-line appointment scheduling was quite easy to use.

Elaine

Apr 24, 2016

Awesome service department! Parish Malone always takes such good care of me and my 2014 Pilot. Thanks so much Parish. You are always so helpful and friendly.

minneyar

Apr 24, 2016

I bought a Honda Civic here almost 10 years ago and have been going back to them for service ever since then, and I have no doubt that next time I buy a car, I'll come here first.The employees are always friendly, professional, and are eager to help with whatever I need. In all the times I've been here I've never felt like they were trying to upsell me on something I didn't need, and that's not something you can say about a lot of car dealerships. On my most recent visit, I needed to have a part replaced, and they quoted me a price and began work on it; after it was all done, they let me know it turned out they had quoted me a price for the wrong part and the actual part was more expensive, but they went ahead and did it for the original price anyway.The free donuts in the morning are nice, too.

Juan cadena

Apr 23, 2016

We went there because we were told they had a good $1500 discount on hail damaged vehicles. After spending hours there and 2 hours drive tome, the drive out price was $500 more than I was given at another dealership. A wasted afternoon.

cadena_63

Apr 23, 2016

They claimed to have a huge discount for cars with hail damage. We made a two hour trip and after hours of going back and forth they still had a higher drive out price than a dealer I had seen earlier without "hail damsge". When I asked about the discount I was told it was absorbed in the cost somehow? ?

Odyssey2011

Apr 23, 2016

I have taken my Honda Odyssey to Gunn Honda for over 2 years. I always receive excellent customer service and never wait long. I highly recommend Gunn Honda.

Rick

Apr 23, 2016

Excellent customer service! Rosa Rodriguez provided me with detailed information on my car service and updates. Quick service eventhough I was driving from out of town!

TarpleyCRV

Apr 23, 2016

I took my CRV (2014/48K) in for service Friday and was surprised with a new service rep. Jorge, my former, excellent rep had moved, and I met new rep Denise. She and her asst. [Marc, I think] were stars in getting my car through service; I didn't have time for that planned, second donut and cup of coffee. Credit to John V. who, I think, also did the work on my car in a previous service visit; he's also a pro. I've never had a bad experience with Gunn. They are attentive, well-informed and patient - everyone! They are the reason I bought a Honda, the reason I bought at Gunn, when I started shopping for a new car 18 months ago. They are the reason I drive the 70 minutes from Tarpley for service. Well, them and the donuts.

carguy124

Apr 22, 2016

The service writer kept informed of the progress on my Express Service throughout the process. He also helped me to minimize my cost by explaining items I could eliminate from the service based on the mileage on my car. Overall a good experience.

D. Martin

Apr 22, 2016

From making the call for an appointment to looking in the rear view mirror when leaving Gunn, the service experience was outstanding with Denise at the helm! Denise Pendergrass-Esparza is professional, highly competent, prepared, and easy to understand with a demeanor that is comfortable to work with in getting the job done! I also observed a very much welcoming and service-oriented staff from when I first drove in, while in the waiting room, and during check out. I had my Honda Odyssey Touring serviced in a thorough way considering driven miles which I much appreciated. Again, thank you Denise and Gunn! Diana Martin

Drdick

Apr 22, 2016

I arrived at my scheduled time and was immediately greeted by a service representative. He quickly diagnosed my need and spent a few minutes explains (and demonstrating) how to deal with my GPS issue. I was given the estimated cost and time of completion, and gave my cell phone number for them to call. At approximately the proposed time I received the call that the service had been completed. When I arrived I was immediately greeted and given my bill, The cost was as expected. I waited les than five minutes for my car to be delivered. It was clean and ready-to-go.

HarryGJr

Apr 22, 2016

I own a 2010 Honda Odyssey. I bought it new from Gunn Honda. In fact, this is the second Odyssey, I have purchased for Gunn Honda. They are the only ones that I will allow to work on my vehicle, and that hasn't amounted to very much. I always use their Express Service for my oil changes as I did this week. While my car was being serviced, I went into their parts department to purchase a wiper blade. During my conversation the parts counter salesman told me he would find my service rep and have him add the blade to my bill and that they would take care of installing it for me. When I picked up my car the new blade was installed and all I paid for was the blade itself. It is this type of service that keeps me coming back to Gunn Honda. Service was fast and excellent.

Jacqueline

Apr 22, 2016

I called ahead to tell Kevin what I was looking for so when I got to the dealership he found the perfect car. Then I went to the finance department to finish up and was home in 3 hours. Kevin even delivered the car to me that night. Great all around experience!!!

civicguy2010

Apr 21, 2016

The time to wait for service was less than 5 minutes. The advisor gave me an estimate for the service that was correct. The entire time from start to finish was one hour and 15 minutes! This is extraordinary! Thank You!!

Kpatterson1960

Apr 21, 2016

Great experience with Sandy. She knew in advance I needed a loaner and exactly what I was having done and she was prepared. Thank you

Missy924

Apr 21, 2016

Gunn Honda is an efficient, friendly dealership that cares about its customers. We own strictly Hondas because of the safety and reliability their vehicles. The service department changed the oil and rotated the tires in our 2015 Honda Odyssey. As always, we were taken care of quickly and on our way.

TTreat

Apr 19, 2016

Denise was so polite and helpful beginning with my phone call to set an appointment and all the way through to ringing me out. I've been a Gunn Honda customer for 13 years and I can't imagine buying or maintaining a car anywhere else.

firebet5

Apr 18, 2016

Took in 2008 Civic Hybrid with 68,000 miles due to a/c knocking. Initial estimate of $700 turned in to $4800 with Gunn saying a/c unit was "contaminated". Did not do repair, gave negative feedback thru e-mail to service manager but did not hear from him until I posted a negative review on Dealerrater. I filed complaint of total a/c failure at 68,000 miles with Honda Corporation asking them to cover the $4800 repair. I cited owning 4 Honda's (started buying 2002). The Gunn Service Manager Steve contacted Honda Corporation and got them to cover 50% of the repairs (better than nothing). In the mean time, sensor in hybrid system went out and now told it would cost $2300 for that repair. Service Advisor took $400 off the labor cost, still $1900 to repair. Added it to my complaint with Honda; as a "good will gesture" Honda offered to pay 50% again. Helpful but still looking at over $3000 for 2 repairs. I believe repair costs by all shops are greatly inflated because they all use "the book" that tells them the supposed "average time" to do a repair. If the book says 12 hours, they charge for 12 hours even if it only takes them 6 hours (the theory is if it takes more than 12 hours they only charge you 12 hours but does that ever happen?)...compare the "billed/charged" labor hours in a day to the hours all the mechanics worked and I believe you would be shocked. Gunn service people do as all shops do but they do it with a smile.

MannyR

Apr 18, 2016

Edward Vaillanco handled the service on my wife's Honda CRV in an efficient and friendly manner. I was in and out in a short time that allowed me to complete other items that I had to get done.

ron123

Apr 18, 2016

The service as always is exceptional and done with customer satisfaction in mind. I was particularly impressed with the due consideration for my Honda CRV's service maintenance needs as well as for own input on them. I want especially to say how much I appreciated the extra effort of Marc da Silva in explaining the warranty repair that is essential for my CRV. Marc exemplified the high level of respect and curtesy that I've grown so fond of at Gunn Honda.

Marc P

Apr 17, 2016

Denise and everyone else were very helpful and attentive. My accord was serviced quickly and with no delays. The waiting room was very nice. I'll recommend Gunn every time.

Kat59

Apr 14, 2016

Working with Frank Macias was terrific. He kept us informed during entire process since our daughter was coming from out of town to pick up her new car. I highly recommend Frank Macuas as anyone's salesman at Gunn Honda.

Vettie and Benny

Apr 14, 2016

My husband and I bought a new CRV from Pete deNeergaard. This is the second vehicle we've bought from Pete. Excellent service. Adrian in finance did a great job too . We wouldn't go anywhere else!

Alfred

Apr 13, 2016

Bought a new Honda Accord when we traded in the old one, This is our second Honda Accord from Gunn, I also have a Chevy truck from Gunn. The folks there were easy to talk to and the price was great, made the selection easy, when its time to buy my new truck again, I will be going to Gunn

Honda1519

Apr 13, 2016

2015 Odessey developed a grinding noise at low speed. Took vehicle in and service writer and I took a ride so he could hear/feel the noise and vibration. Left the vehicle and it took two days, but they figured out the problem which was a collapsed motor mount. Manny Morin stayed in contact with everything they were doing. Great team!

Daniel Shelton

Apr 12, 2016

Dropped my 2008 Civic in for its 100K mile maintenance (A14). I did not make an appointment before hand but Donny was able to work me in. They also found and repaired some minor oil leaks that cropped up due to the age of the vehicle, e.g. valve gasket. All of this was accomplished without having to leave the car overnight which would have been a major pain.I typically use the dealer for everything on the car with the exception of my last set of tires. I know that the prices are a bit higher than an independent repair shop BUT I know that the dealer has the proper tools and parts and people trained to work on my vehicle. I can also get the job fixed if something goes wrong - which has not happened.

Gmabev

Apr 12, 2016

After wanting to make an appointment I stopped in the middle of a chat without a confirmation. Later I received a call from Manny who did a follow-up and we completed the appointment.I arrived at the designated time and was nicely greeted and told the cost of the service. Just asking, I said "how long it would take?" About and hour and a half, said Manny. Sure I thought to myself, I'll just be prepared to stay a lot longer and began reading.At approximately one hour and a half Manny came into the waiting lounge and said my car was ready. I couldn't believe it. I had my front brakes replaced, on time and I could even feel the difference in the brakes as I drove away....Happy!Beverly Hurston

Miucha2016

Apr 12, 2016

Tim helped us find the car we wanted. He was very nice and helpful. He was knowledgable about the model of the car we wanted. Would recommend him to others

Juniper94

Apr 10, 2016

As always, good service. The service was quick and they're honest. I would recommend this dealership to anyone. My experience with Gunn Honda was excellent.

SAsister

Apr 10, 2016

Pedro was knowledgeable, patient, helpful and made this the best car-buying experience ever. I knew I wanted a Civic went I went in, but he didn't pressure me; he simply listened and explained. I would highly recommend Pedro and Gunn Honda to anyone

ays

Apr 8, 2016

The reason I always come back is because of the excellent service. Even though it was an extremely busy day everyone was as attentive and courteous as if I was their only customer. Thank you

Gumbysgal88

Apr 6, 2016

Fast,friendly, professional. Well maintained facility, convenient to home and work. I appreciate that my service advisor knows and remembers me and my car--feels personal and individualized.

MattN

Apr 6, 2016

I was looking for either a Honda Accord or a Toyota Camry, and I felt I got by far the best experience from Gunn Honda. Phil, Zee and Cory were excellnt to work with in the Sales Department, as was Adrian in Finance. The One Simple Price made it VERY easy to calculate my fnncing, down pyment/trade-in and monthly payments.

Reign899

Apr 5, 2016

Excellent service by Phillip Kotrola. Drove in with no waiting time. He kept me updated with all service information and finished car at time promised.

Yakov

Apr 4, 2016

Had the oil/filter, battery changed out, and inspection finished almost before I could scarf down the free coffee and doughnut. As Yakov Smirnoff would say,,,,"what a country" And, to add icing to the cake, Gunn offers free schooling on how to take care of your car,,,,again, with coffee/soda/water and snacks provided. Also included are free gifts if you pay attention in class.Special thanks to Dennis for the extra training on how to reset the oil life setting. Hope I checked the right Dennis below. At least I think it was a Dennis. I'm old,,what can I say.

Jay 2005

Apr 3, 2016

Phil Kotrola provided excellent service with complete professionalism. I service all of my vehicles here at Gunn Honda because all of the personnel are friendly and efficient.

Neuse

Apr 2, 2016

we had an appointment or recall, they got right to us and it was completed in time everyone nice and courteous I find this survey difficult to do - keeps coming back with please update

TheVon

Apr 1, 2016

I took our 2013 Honda Pilot in for service. I was quoted about an hour and a half for completion and it was done in about an hour. Reasonably priced and done right.

Bob Caperton

Mar 31, 2016

Gunn Service Dept is the only one who has ever touched my CRV. I can always depend on getting the work done in the least amount of time.

Krantz9612

Mar 30, 2016

Thanks so much for all the work you have done for me and my husband over the past years. Been with Gunn Honda since 1985 and your service department is 50% of the reason why we keep coming back.

Lee

Mar 29, 2016

The battery in my Honda died and I was stranded. Because My vehicle was under warranty Gunn Honda towed my car immediately on a busy Saturday, changed out the battery without charging me a penny. While my Honda was being fixed I asked Gunn if they wouldn't mind changing the fluids, oil, and filters for me as well as rotating the tires? Even though they were slammed they accommodated my wishes and followed through and I got back on the road within a few hours. I bought my Honda from Gunn and will always be a lifelong fan of the Gunn dealerships, they truly go out of their way for their customers. Thank you Gunn!

Letty

Mar 29, 2016

My salesman Pete was very helpful with helping select and buying a car. He was very organized and not pushy like some salesmen. He's a friendly man and I found him to be very genuine.

HNHD4EVER

Mar 28, 2016

From the moment we stepped in, Mr. Lents was there to help us out and it was great to meet a man who took pride in what he did. He was very helpful to find us exactly what we wanted and did not put any pressure on us about our decisions. It was a very pleasurable experience overall.

pootwell

Mar 28, 2016

Eric Garza went above a beyond in helpin me purchase my car from Gunn Honda -- even securing a car in the color I wanted from another dealership. He was"Eric-on-the-spot" in communication from my first internet inquiry to post purchase. He is quite knowledgeable, personable and was patient with all my "blonde" questionsAlso really enjoyed working with Patrick Ford in Finance-thorough and clear with his explanations. AND what a congenial guy!

ebony booker

Mar 25, 2016

Max & Adrian were very professional and patient. Max worked to find me the right vehicle. I would highly recommend him. We're very happy with our purchase.

Gigi

Mar 25, 2016

Steven was very thorough and answered all our questions and addressed all our concerns. Adrian was very cheerful and funny, even with all the paperwork he had to keep organized. This was the quickest experience we've ever had purchasing a car. The process was streamlined and efficient, all done in a friendly, helpful manner. It's our new standard in customer service!!

Happy Customer

Mar 25, 2016

Thanks to Forrest & Rose for their outstanding service during a difficult time (family funeral). Forest was able to help us with a courtesy car while our car was being serviced. They both helped us feel stress free. Thanks to both of you, Forrest & Rose. Great Job!Also would like to acknowledge John Reyes who performed service on our car. I was happy driving off with no noise, and drive feeling smooth. Great teamwork!

jan

Mar 25, 2016

Frank Macias was our salesman. He was so helpful and professional. No pressure , he has followed through every step of the way to make this a pleasant experience. Adrian Elizondo handled the finance part and was excellent also. I only wish we lived closer to San Antonio so we could use Gunn for our car services.

lisav1094

Mar 25, 2016

Parish Maline in service department is excellent. Everything is done correctly and promptly! Thanks Parrish for always taking care of me!I recommend him to anyone

louis

Mar 25, 2016

Excellent service experience, has kept us coming back here over and over, long after the expiration of our extended warranty period. All the staff have been courteous, informative, and helpful!

Collegemom

Mar 24, 2016

We get all of our service done at Gunn Honda. However one time I was in a hurry and did a "quick oil change" in Stone Oak, never again! Gunn is faster, more efficient, no high pressure and a wider range of services for a better price. Add a warm and friendly environment, competent individuals like Garland Berry and you can't beat Gunn. Plus the Krispy Kream doughnuts and hot coffee don't hurt either!

NewCollegeGradGift

Mar 24, 2016

It was great to have a no-haggle price that we were happy with. No high pressure sales or financing staff to deal with. Nice difference!

cealy

Mar 23, 2016

Forrest Smith and Rose did a great job servicing the car and accommodating our scheduling issues. They were efficient and professional in their handling of our service concerns

HondaCRV

Mar 22, 2016

Parish Malone with the Green Team and the mechanics at Gunn Honda always provide outstanding service! My car is always ready at the time they say it will be ready, if not sooner.

Shari

Mar 21, 2016

Best Honda dealer and service in SA. We've been coming here for years and they continue to delight us. Thank you for the military discount, too.

Bmb3

Mar 20, 2016

Saturdays express lane was busy but the Service was great. The gentleman that assisted us was knowledgeable and friendly. He called us with the details of the upcoming maintenance and included the price of each service. He smiled and did not rush me through, that's great service.

Cindy Charles

Mar 17, 2016

Taking my Honda Accord to the service department is always an excellent experience. Service Manager Manny Morin ensures that all my questions are clarified and answered.

Tompike

Mar 14, 2016

Forrest has been my service manager for years now and always does a great job. For instance on this visit he made me aware of a discount I had missed for my service and made sure I got it. I normally wait for my service and whenever there might be a delay he is quick to provide me with updates. I would recommend Gunn Honda.

1LesHonda

Mar 11, 2016

I took my 2012 Honda Accord in for service. I was very happy with the service performed on my car. They have a large waiting room and free donuts and television. You can also wait outside. This is the place to go for service in San Antonio.

Tederickr

Mar 11, 2016

I can't thank Chris enough for the awesome customer service he brought when I purchased my 2016 Accord Sport. He was patient, and he updated me every part of the way. I was visiting family in town, and I just poped up to just look for a new car. I could have purchased anywhere in Dallas, but the service and comfort was worth the drive. I definitely will be driving back for services on the Honda. Also I'm a huge Spurs fan! Thank You Gunn and Chris! *Go Spurs!

Accord123

Mar 10, 2016

5 stars for everyone I dealt with. I have purchased over 8 cars from gunn and this was probably the best experience yet. No one will give you as much for your trade!! Great job as always. Tim was very helpful and answered all my questions, his boss came back with very favorable trade figures and was professional. The finance guy was the best I have ever dealt with in the industry. Very fast, knowledgable, yet informative and thorough.

HONDAMAN

Mar 10, 2016

Monica was great! She was professional and personable to needs and concerns. Since my vehicle needed warranty covered repairs, she handled everything. Got me a vehicle so I didn't miss my important appointments. I even got a call when it seemed that the work would require more technical time to get everything absolutely right. What else could a 16 year Gunn customer ask for?A consistent Great Gunn Team! And this dealership has always delivered for me.

Lou13

Mar 10, 2016

Took my 2013 Honda ACCORD for oil and filter change. Mr ed Vaillancourt was the service person and did an excellent job. Informative, helpful, courteous AND friendly. Was in and out in less than forty five minutes. THANK YOU!!

Meg Pilot

Mar 10, 2016

Excellent professional service. I am delighted with the flexibility of the service department.And the staff is very professional. They explain things very carefully and very well.

Bradley

Mar 9, 2016

We brought our car in for some work - Forrest told us when we could expect the work to be finished and called at that time to tell us the car was ready. So simple and easy for us! We've always received great service at the Gunn Service Center.

Melissa O'Kane

Mar 9, 2016

The service tech listened to what I said concerning how my vehicle problem occurred. The customer care leaves a long standing impact and creates trust. I really appreciated that my problem was resolved within the time standards estimated.

Alfredo

Mar 8, 2016

Parish went above and beyond!!! I was having trouble with my insurance company get my situation resolved. I had a vapor leak and needed to get my gas tank replaced. Parish was patient and worked with me. He also worked with the appraisal rep to speed things along. Excellent service from parish!!!!

rebben

Mar 8, 2016

I have worked with Monica on several visits and she is always professional and helpful. It is a pleasure to bring the car in for service.

accord v6

Mar 7, 2016

Mr. Vrba had me in and out in a short time. He recommended, but did not push other services that need to be done in the near future. They also checked my tire pressure, transmission and brake cylinder levels and my battery. I will use Mr. Vrba again. I bought my car at Gunn via Pete and plan to continue to do business with Gunn. Since 1982 I have had 7 Hondas. My next,probably this year, will be the first time that I have bought a new car from the same dealership.

KayoTX

Mar 7, 2016

By a stroke of good luck, GUNN had one last white diamond pearl 2015 Crosstour in stock-the car I have been dreaming of for two years. Adrian was great, very knowledgeable and so helpful. I always recommend GUNN Honda to friends as I relly think they are the BEST! thanks again!

melissas pilot

Mar 6, 2016

Parish Malone and the service team did an excellent job of explaining the issue, repaired the vehicle timely, and provided a loaner vehicle that accommodated my family of five. I would highly recommend the Gunn Honda service department.

HONDAMAN

Mar 5, 2016

I was very impressed that I was able to deal with two different employees among the service staff and still have the expected individual attention and customer service I have received from this dealership for over 15 years. I have pending work that will be done in the coming days and expect a similar outcome. Even though the work is covered under Honda's powertrain warranty and my Extended Warranty, I am still getting the attention and respect as a customer that I have had for over a decade.That is what will keep me with GUNN!

Kfedler

Mar 5, 2016

Cory has been working with me for months. Waiting patiently and gently reminding me to come in when I can. I finally bought my brand new 2016 Civic and he had it ready to go and cleaned and I walked out with the lowest price I could find and in under an hour. Will continue to go back in the future.

Leslie

Mar 5, 2016

My second car from Gunn and am most happy with sales and service. Had a slight misunderstanding on my last visit but Phillip took care of it. I like that they take care of my car just the way I want it and I don't have to check all the time to make sure everything was done correctly. Keep up the good work!

Love my Honda

Mar 5, 2016

Gunn Honda is the only place I've felt completely confident my cars were getting the best care at the best rates. I recently had to take my car to a Honda dealer in another town. Upon returning to Gunn Honda, Michael Vrba and the mechanic discovered the work I had paid for hadn't been done. He talked to the out of town service rep for me verifying what he had found. I was so pleased. I hope to never have to take either of my cars anywhere else.

Robin Lopez

Mar 5, 2016

A few years back we needed a vehicle and we shopped around to many car dealerships and car dealers and were turned away every time. They would take hours with paper work and credit checks to just turn us away. So we told eachother we will would never buy from a dealership. Well this year wd really needed something newer and we were recommended by numerous of people to go to gunn dealership and well after a few months of people recommeding them we did and i am so glad we did. All the workers are amazing and front foward and did not give us any hassles at all. It was an amazing experience and i highly recommend gunn honda!

Shorky1950

Mar 5, 2016

Our 2002 Honda Odyssey is still a great vehicle and Gunn Honda has performed all the service to this vehicle. We are now reading about 140,000 miles and it still runs great. It recently received top to bottom service from the Gold team managed by Forrest Smith and we could not have been happier with the overall experience. Absolutely no surprises with expenses, exactly as they had quoted and completion date on time as promised.. Great company made better by great staff!!!

JoelH

Mar 4, 2016

Rodney Carr went above and beyond to help me find the right vehicle. I shopped at Gillman Honda to compare, but from a customer satisfaction perspective, they were the total opposite of Gunn. This is the second Gunn Honda I have bought in the last 6 months. I keep testing other dealers but all have failed. If you're looking for a Honda go with Gunn your blood pressure will thank you.

RandyGusman

Mar 3, 2016

Been a Gunn Honda customer for 15 years and wouldn't take our cars anywhere else. Phillip gives great customer service and my wife and feel comfortable leaving our cars with him.

akitson

Mar 2, 2016

Parish went above and beyond to help repair my Civic. With a combination of great customer service, technical knowledge, and exceptional work Parish highly represents Gunn Honda.

Bfree

Mar 2, 2016

Tim was great Sal was great they were fast they were knowledgeable and they we pleasant. Had what I wanted answered all questions made the buy easy as usual.

Car2010Model

Mar 2, 2016

Gunn Honda service department has always exceeded my expectations. Their staff is always helpful and willing to answer all questions concerning my car needs. They have always been prompt in notifying me when the service is complete and the vehicle is ready to be picked up.

JXU

Mar 2, 2016

My family would like to thank Freeman for his caring and detail-orineted working professionalism. He was patient and spent time with us during our decision making process. We will recommend Gunn to other friends. Thank you.

rolson

Mar 2, 2016

Have been with this Honda dealership for 24 years. Dennis provided excellent customer service as always. The only place I recommend having your Honda maintained.

aggiebama

Mar 1, 2016

Excellent service as always. We have another Honda dealership that is closer to our house, but we drive to Gunn Honda bc we trust them and they always treat us right!

Grey Honda

Mar 1, 2016

Great service , great people I would recommend this place to anyone , thanks for the snacks ..many other folks involved in helping me feel comfortable , thank u all again , I will be back

Luno2*hg!66

Mar 1, 2016

Thank you for the great work on my car. At Gunn everyone work well together and help each other out. At Gunn its always clean.

Maro

Mar 1, 2016

Joe did an excellent job in assisting me when I brought my car for maintenance. He kept me updated on what was needed for my car while I was waiting in the lounge area.

missy0414

Mar 1, 2016

As always, the folks at Gunn Honda are wonderful. Excellent customer service and friendly faces!! Thank you for all you do! I'm sure I'll be back again.

Spiders

Mar 1, 2016

Thank you Forrest for your excellent customer service. I have always experienced excellent customer service and guidance on what is best for my vehicle.MDT

aj2016

Feb 29, 2016

Went in for an A1 service, oil change, tire rotations, brake check, fluid levels topped off...etc. Dennis greeted me quickly, said it should take no longer than 1 hour. Took my toddler in to the waiting area and enjoyed some Krispy Kreme donuts and before we know it an hour is up and my car was done. Couldn't have asked for a better experience.

Eldora

Feb 29, 2016

Denise did an outstanding job. Service Dept at Gunn is always outstanding. Sole servicer of both our Honda's. Very friendly and professional..for many years we used Jorge as our service contact. He was always friendly and professional.We purchase our Hondas from Craig who is a pleasure to work with!

Laura133

Feb 29, 2016

Rosa Rodriguez Was very helpful and quick and efficient. She was very sweet and courteous. Thank you once again for a good experience. Best service

deanasandoval

Feb 26, 2016

My current vehicle needed to be traded in, I am a single mother of 3 who just like everyone else must have reliable transportation. I went to Gunn Honda on I-10 (very nervous I might add, seems so stressful buying a vehicle. I went with my brother to get his and it took FOREVER and was super stressful!!) So I got to Gunn not looking forward to the situation, with all my research in hand. I had narrowed my choices down to an Accord or an HRV. I was connected with Chris Pool a sales representative there. we shook hands and sat at a table to talk. He asked me a few questions to see what would be my best fit, i think he could tell I was a little nervous, so he started sharing a little bit about himself. As I watched him talk and listen to his stories, i felt more at ease and could tell he is kind, and considerate man (these qualities are important to me because I am a cautious person who bails at the first sign of uncertainty, when it comes to my money). We started discuss business more and he patiently answered all my millions of random questions. He showed me the vehicles I requested and gave me opinions when I asked, he also would add in tidbits I forgot to ask about. We looked at a total of 3 vehicles and I fell for the last one (which was his choice to show me). Chris explained the features of the car which is a significant upgrade from my current vehicle. He worked very efficiently to get me in a vehicle that fit my personalty, budget, and needs. Then I was transferred to the financing department who also answered all my questions and was patient with me. I was there a total of 3 hours and it was mostly due to all my questions. Buying a vehicle is an important life choice which effects you for many years. You should never feel pushed, unsure of something, or sold a POS. Integrity is the word I would choose to describe Chris and the Gunn Honda Dealership I visited. I am glad I ended up there for a great experience and an awesome sales person, thank you Chris for making my Saturday great!

JesusIsLord!

Feb 25, 2016

I drove 3 hours to specifically buy my vehicle from Gunn. They were the only dealership in Texas who could provide what I wanted. Adrian Garza was my salesman and was very knowledgeable and helpful with our search. Cameron handled the financing and went above and beyond to meet our needs. It was worth the trip to buy from Gunn! I am extremely happy with my purchase and vehicle.

Carr, Addie 1207

Feb 20, 2016

Denise was very friendly and professional. She reviewed what service I was having done and also took the time to review my car history. She explained approximately how much and how long the service would take. My car was ready at the time that was told to me. It was a pleasure working with Denise and I will request for her the next time I need service.

HappyCustomer

Feb 18, 2016

I am driving a new Honda for the first time. I must say that my shopping experience with Gunn Honda was great! My sales person was Rodney Carr, and I would highley recommend this gentleman to any one --especially women--in the market for a new car! I appreciated the professionalism, and most of all that I was treated with dignity and respect. My questions were thoroughly answered, my many concerns about the car ( maintenance, mileage, color choices,etc) were professionally addressed and I left feeling great about my purchase.!!

Honda Lover

Feb 16, 2016

I was a loyal customer at another dealer, but my loyalty has shifted to Gunn after this! Everyone was friendly and helpful. Gunn's prices beat the rest, by far! My salesperson, August, is wonderful. Very knowledgeable about the vehicle. No pressure at all. Kept me informed frequently while I was waiting as the "behind the scenes" stuff was going on. I have an add-on installation coming up early in the morning and he's going to come in early "to be there for [me]". Gunn apparently has a very intense training program for their salespeople, because I was his second sale ... I would have never guessed that he was new! Zach, from finance, was great! Very personable and non-intimidating. I'm going to like it here. :)

Lbouknight

Feb 16, 2016

I had a great experience with Polish Pete - Poitr Zelaskowski! Pete was friendly, knowledge and listened to our needs. As a first time car buyer, my experience was near perfect! Tony from finance was also great! He was very patient and explained everything very well! I recommend Gunn to anyone!

P4491228

Feb 12, 2016

Awesome time shopping for a car went in looking for a used car and got approved for a new one for just a bit more

Foxy

Feb 11, 2016

Michael was outstanding. From the minute I drove up to the minute my car was ready. Everything was explained to me in detail. Michael was friendly, professional and courteous. Obviously, the necessary allotted time was mentioned due to the about of service that was needed. Once the repairs were concluded the maintenance process was once again clarified and the invoice was finalized . Too, my vehicle was even parked in the front so I did not have to struggle through a maze of cars waiting for service.Thank you, Michael for a job well done.

wandamartell

Feb 11, 2016

Pedro Perez explained diference between the models honda Accord EX And EXL prices and the tecnology answered all our questions. Patrick was very helpfull with every question we had. Thanks

Jacks,Diana

Feb 10, 2016

Excellent service was provided! Timely greeting and representing of service details. Red Team was very helpful! Answered every question! Repairs done well!Thank you'll!

atlbert1977

Feb 9, 2016

He is a nice guy. Explained everything that was to be done to my vehicle. Did not have a long wait time before my car service was done.

satisfied customer

Feb 9, 2016

Excellent service like always I went in to have work done on the front brakes and Parish Malone took excellent care of me. He said the work would take about 2 hours but he would rush it and sure enough it was done in less time.. Thank you Mr Malone for great service and attention.

leo

Feb 8, 2016

We were so pleased with Mr. Adrian Gomez he was so helpful and showed all features of the car. He was courteous and answered all our questions. The financial department was so amazing Mr. Mathew E. Aguilera was also very helpful handling our paperwork. We were amazed at how fast the process went. We have bought several cars from this dealership and will continue to purchase in the future.

josie

Feb 6, 2016

If itcwasnt 4 joe, i would have never been back. Treated unprofessionally by the young girl. Thanks 2 joe, i will always go 2 him 4 service

BR67

Feb 5, 2016

I worked with salesman, Craig Simpson, who exemplified the four H's of customer service: Honor, Humbleness, Humor, and Hustle! We bought a Honda CR-V, and would recommend both Gunn Honda and Craig Simpson for used/new vehicles. Both Gunn Honda and Craig Simpson made the process simple and efficient.

Philh03

Feb 5, 2016

The service department really seemed to care about the problem with my new car and about me as a person. Donny and his team are great.

dmwm

Feb 4, 2016

I had amazing experience. Everyone was very nice. The associates had Great Customer service. They remember me from a year ago. I felt a very positive feeling in there. I was there for checkup on my car. Oil change and more. I spoke with many in service. The name I have is Michael but no last name.

RWWalker

Feb 4, 2016

I get all of my service and maintence on a 2013 Honda Accord at this dealership. The staff are all friendly, professional and never leave a customer in the dark about what is going on with their vehicle. They provide a neat, clean and comfortable place to wait while your vehicle is being serviced, plus free coffee and donuts??

Belle87

Feb 3, 2016

Had the most pleasant buying experience. Polish Pete was great and very informative. Tony in finance helped seal the best deal for us, would definitely recommend.

Customer

Feb 3, 2016

Dennis was very professional ,friendly and nice. He explained everything about my service. He new his stuff. He was very well informed. His appearance was nice. Very easy to talk too.

Noway

Feb 3, 2016

I am never disappointed. Donny Penn is very patient and informative. He does not hesitate to explain the plan and outcome. His sense of humor is welcoming.

BeatriceVeiga

Feb 1, 2016

I always receive great service at Gunn Honda. The staff is always courteous and friendly. They listen to your needs and very helpful. Thank you!

fonsponsio

Feb 1, 2016

Very Quick, convenient and efficient service. Very easy scheduling Pleasant waiting area..I would come back here again. Looked around for my next vehicle purchase. Thank you.

Lila

Feb 1, 2016

I bought my Pilot at Gunn Honda and have had it serviced there for 5 1/2 years. Great buying experience and always quick, reliable service!

Salvatore

Feb 1, 2016

I bought my Pilot 12 years ago from Gunn Honda (Bandera road location) and have always had it serviced with them. Their mechanics are top notch and never have to bring it back after a repair. Always greeted upon arrival and provided with excellent service.

sher

Feb 1, 2016

The service was friendly and I was treated like a queen. Donny Penn was very helpful and explained all of the service being done. I would recommend Gunn Honda in a heartbeat.

Honda pilot

Jan 31, 2016

This is the second time I used the Express Service. Garland worked with me and helped me with my Pilot's service. He explained what was found and the cost of each service. Very efficient and helpful.I have purchased Honda in the past twenty years because of the excellent service I receive

CCcarlady

Jan 30, 2016

I vowed never to take my 2013 Pilot anywhere but Gunn Honda, from whom I purchased it. I tried an oil change at a dealer in Corpus Christi, and was disappointed in the the lackadaisical attitude of the service folks and lack of common care for the customer...Gunn is caring and makes it so easy it's worth the challenge for an elderly person like myself to brave San Antonio freeways to get Gunn's service. Just a load off my mind...The service intake person who did my intake this week was Ed Vaillancourt, excellent, efficient, kind fellow.

mcknight,c3232

Jan 30, 2016

Excellent ServiceI took my car in for regular maintenance. I had a feeling my brakes were not working properly. This was due to a near miss are close call of my car being in an accident. The work would be a while and FORREST offered me a loaner car---I decline. I waited in the Service lounge area so well stock with donuts and coffee. Well I got hungry and wanted something a little more substance. Thank you for your courtesy van for taking me to a restaurant. Also, Forrest Thank You for taking the time to locate coupons to help me on my final Bill. Thank you FORREST and staff at Gunn HondaCarolyn Smith

Moonprincess22

Jan 29, 2016

I have owned my Honda Crosstour for the past 5 years & have had excellent care for it through the Gunn Honda Service Department. Recently, I had a family emergency come up & needed my brakes replaced before heading out of state to assist with family matters. "Forrest", with the Gunn Honda Service dept. took special care & assisted my needs with a timely appointment. He and all the Service Departent personnel have always been caring, helpful, & knowledgeable in their field. Due to this, I know that I will shop Gunn Honda for all my future autos.Thank You Gunn Honda!Kimberly Rairdan

GeneNavy

Jan 27, 2016

What an outstanding buying experience as we purchased our new 2016 Honda Odyssey Touring. From Fernando Perez, the salesman, to Pedro Perez, Fernando's brother, to Zach Hernandez, the paperwork man, everyone was professional, courteous, and knowledgeable. Buying at Gunn Honda is not the same as other places. They do not use tricks or numbers magic to sale you a car. I appreciate their honesty and integrity.

HappyCamper

Jan 27, 2016

Manny was terrific- he told me exactly what was going to be done to my CR-V for its 10,000 mile check, kept me updated on the status, contacted me for the OK to perform an additional maintenance requirement, and provided a thorough, rapid explanation at checkout. He was friendly, professional, and very knowledgeable - a pleasure to work with.

Iluvmypilot

Jan 26, 2016

Phillip has been my service manager for many years through 2 Honda Pilots - I bought another Pilot to replace my 10 yr old Pilot. Phillip has always provided the best customer service. He is so polite, very helpful, presents options - keeping cost in mind, no surprises - communicates all issues, and each time problems were identified with my car near the warranty expiration he has gotten them covered by the warranty without me even asking. This is a tribute to his initiative and excellent customer service as well as the best in class benefits of owning a Honda.

Phjake

Jan 25, 2016

I have visited Gunn Honda for service on four different occasions in the past six months with my vehicle and my daughters vehicle. On every occasion I had wonderful customer service from both Manny and Curtis. It's skways stressful with car problems but these two gentlemen make me feel at ease. I highly recommend Gunn Honda for any type of service.

veesquare

Jan 24, 2016

We love our new 2016 Civic Touring. This was the second vehicle we have bought at Gunn Honda with Howard Shorter as our Sales Representative. He was very helpful and efficient as was the whole dealership. We definitely recommend Gunn Honda.

Bianca

Jan 23, 2016

Adrian made my purchase very smooth. I was very happy with my purchase. He went above and beyond. I will definitely refer him to family and friends. Great service thank you so much!!!

GaryTall

Jan 23, 2016

Denise did a very professional and thorough job with my new 2015 Odyssey. Very courteous also. Also talked briefly with Mike Lents in sales, who has sold me two Odysseys so far. He is very friendly and professional. Enjoy talking with him briefly when I come to Gunn.

ANNIE

Jan 22, 2016

We purchased our 2014 Odyssey from Gunn Honda and always go out of our way to get it serviced at Gunn. The Parrish team have been most professional and honest about what we need to do to maintain our vehicle. We trust them!

Raquenel

Jan 22, 2016

I received professional excellent service. Craig made it easy for us to decide to lease 2 vehicles. The numbers were right and additionally, the sales area is pleasing to the eye.

Ally Dove

Jan 21, 2016

I bought a 2010 CRV Honda in 2013 & have always received positive service from sales person to service dept. I broke my side mirrow (drivers side) & a new one would cost more than I could afford. The service dept suggested instead of purchasing the complete part, just replace the internal mirrow, which I could afford. I was very appreciated.Thank you one & all for understanding.Respectfully // E.Palomo

Great buying experience!

Jan 21, 2016

This purchase was the 3rd car we purchase from Gunn Honda and as expected the experience was great! Purchased the car on Mlk day and the the banks were closed but our salesman Mike Lents told us not to worry that our bank was on The Gunn Honda lenders list and all the paperwork was done in minutes. One of my sons will be buying a new Honda in the near future and I have told him to only buy from Mike Lents.

Knickknack

Jan 21, 2016

I recently bought a 2016 Honda Fit. From the first e-mail giving me information about the car I wanted to the day of my purchase, I was well-informed and comfortable with the process.

LikesMyCar

Jan 21, 2016

I brought my new Honda CRV in for its first oil change. I was greeted as soon as I drove up. The service I needed was outlined thoroughly and the pricing was explained to my satisfaction. When the service was completed, Forrest answered my questions about future service in a clear and concise way. I told him that I wanted to take care of my car, because I expected this to be my last one. He replied that it will probably outlast us both! There was a young woman who helped my also, but I did not get her name. Manuel de la Garza did the work on the car.

MariaMtzN

Jan 21, 2016

Thank you for promptness and professionalism. I didn't have an appointment and yet the service was done in a reasonable amount of time. Way to go Joe!!

Nita

Jan 21, 2016

My first time having service with Gunn since I bought my Honda Fit. Parish was very professional and helpful . My appointment was for a safety recall and it would take longer than I expected and had driven from across town. Parish was quick to offer me a loaner car for a few days so I was not I would not be without transportation. Will always bring my car to Gunn for service.

Rocket60

Jan 21, 2016

willing to take responsibility for oversight, followed through on all promises about service and followup and willing to take further action if needed lkjllllllffffffffff re

aa333

Jan 20, 2016

I went in to have work done on my vehicle and the sales associate went above and beyond to ensure my experience was a positive one. The work done on my vehicle was top notch. I can honestly say that my vehicle actually runs better than when I purchased it. Great job!

The Aldermans

Jan 20, 2016

We've bought 2 cars here- we keep them a long time- and when my mom needed a new car I knew where to take her. Sales great- service phenomenal! My service manager, Parish Malone, is an excellent professional who aims to understand your needs and earn your fanatical respect.

MelRicon

Jan 18, 2016

I just recently purchased a 2016 Honda Pilot and my salesman Adrian Garza made the experience absolutely painless and easy. I have been a Honda fit several years however I had always gone to a different dealership. I decided to do a search online and Adrian responded to my inquiry. I spoke to him for about 15 mins over the phone and he immediately made me feel comfortable and confident that he could help me. I went in test drove the vehicle and he explained everything about the vehicle. There was no back and forth, no negotiating, no stress it was great and I left in my new vehicle that day with the payments I wanted. I will now be a Gunn Honda family member for life.

cnw

Jan 16, 2016

Gunn Honda always has excellent service. They are professional and knowledgeable and make sure that the work is completed timely so that you can be on your way.

Bailey

Jan 15, 2016

I just purchased a beautiful red 2016 Honda Civic. Zach McMown was extremely helpful in the process of making such a major purchase. He was knowledgeable, patient, courteous and friendly. Most importantly, he helped me make the right decision! Thank you, Zach! ??????

Ljay65

Jan 15, 2016

The salesman, Rodney Carr, took the time to make me feel comfortable with the size of car I needed. I had already decided to buy a Honda, but I really didn't know which model. He managed the paperwork efficiently and exhibited a warm friendly a attitude. I actually had a good experience at a car dealership. Thanks

Joshlarson1000

Jan 14, 2016

Came in for some regular maintenance. Philip explained everything that was going to be done and got me taken care of in under and hour. Even took the time to diagnose a problem with my car battery and replaced it free of charge on the spot.

keesha1024

Jan 13, 2016

When I stepped into Gunn what my sales rep Adrian did not know was that earlier that day I went to a different dealership and had one of the worst experiences ever. The minute he shook my hand the vibe was just different (in a good way). He was to the point and very honest and throural right from the start. I was there for only an hour and a half and in that time had a price, test drove the car and was ready to go. Words just cannot express how pleased I was with my rep. I will in the future buy from this man again. Then my finance advisor Adrian Elizondo went over and above to help me get the lowest interest with my bank and he surpassed my expectations. Just like his co-worker Adrian he was very throural and not pushy not one bit when it came time to sign paperwork. Anyone looking to buy a car make sure to ask for the Adrian's.

kindoldlady

Jan 8, 2016

I received excellent service from your service department. The people were very nice and efficient. Did not have to wait long. Very professional and kind. Thank you!! to: Phillip, Dennis and their assistants for their kindness and efficiency.

Newcar

Jan 8, 2016

I live in Austin and bought a mini-van from Gunn in San Antonio. Based on my positive experience with the sales rep, Adrian Garza, and the Gunn Honda dealership, I would strongly recommend others to visit Gunn for their next purchase. Majority of the work was performed via the internet and I spent only 1.5hrs at the dealership for the signing of the paperwork and test-drive.I had to go back to the dealership for window tinting and experienced their service department (service rep: Sandy?). Let's put it this way, if I live in San Antonio I would be going to their service departments for all my maintenance work. They had all the paperwork done prior and the actual work was extremely fast. I spent less time at the service department than driving to it.

This is excessive and diminishes my enthusiasm

Jan 8, 2016

My sales person was Rodney Carr and did a fantastic job. Extremely attentive without being pushy in the least. The experience was much more positive than at other dealerships where sales people use over-the-top enthusiasm as a pretense to sell you a vehicle that very same day.

Debip

Jan 7, 2016

I bought my car here in 2010 and I have continued to have the same service coordinator Phillip....he is always there and provides excellent service and follow-through. my car has 70,000 plus and runs great! thanks Debi P

eTravel

Jan 7, 2016

Although I picked a very busy day following the Christmas and New Years holidays, the service writer was prompt and provided an accurate estimate of the amount of time the service would take. Waiting facilities were nice, with Coffee and Krispy Kreme and water available at no cost. Service included a thorough check of many items, and was completed on time as promised.

Rodolfo Hurtado

Jan 7, 2016

I Love My Honda CRZ and I Always go to GUNN HONDA When My Car Needs Maintenance, My Gratitude to Mr. MANNY MORIN for his Professinalism, Great Attitude and Excellent Customer Service. GOD BLESS YOU

jstewuk

Jan 6, 2016

Service advisor was prompt, courteous and efficient. Service was completed in estimated service time. Cost was as expected. No room to improve. Will continue having my Accord serviced at Gunn Honda.

2014 Accord

Jan 5, 2016

I was treated with respect and courtesy. Howard was very knowledgeable and patient. Good overall experience and I am very satisfied with my new vehicle !

CRV

Jan 5, 2016

Our experience purchasing a new car was excellent. Mr. Donny Penn went above and beyond. He was patient, honest and extremely knowledgeable. This is our 3rd Honda and we loved the personal experience Mr. Penn took with us. He stayed late after everyone left and was so positive.

Angel Torres

Jan 4, 2016

This is the first time I have been attended by Denise and received very good service. She also returned my telephone call within 10 minutes and answered my concerns. Thank you Denise.

Who's That Gringo

Jan 4, 2016

I have been working on keeping my Honda Accord with 178, 000 miles running for as long as I can. Thankfully, Donny Penn (my usual service adviser) and the others at Gunn are very understanding about maintenance and cost and how easy it can add up for a high mileage vehicle. Donny always helps show me "the big issues" that need fixing as soon as possible and what we can afford to wait on for a few months. No pressure. No guilt about saying "not right now". Nice to know Donny's not taking advantage of a customer who could easily be swayed into buying everything recommended. It's the reason I keep coming back. Thanks, Donny!

calrn

Jan 3, 2016

Will recommend this dealership to others. They also serviced my son's Honda and had it ready exactly as promised. And on a Saturday. Good job!

christie33

Jan 1, 2016

Rosa Rodriguez and Michael Vrba provided excellent customer service!! They were friendly and thorough. Great Job! I will definitely continue to bring my car to Gunn!

Mcmom

Jan 1, 2016

On 12-31-15, I took my 2015 Odyssey to Gunn Honda for "B" maintenance. Michael Vrba met me at the drop off, was courteous, and went beyond the usual attention I've always received at Gunn. He updated me on the progress of work on my vehicle while I waited, and the work was completed in less time than he told me it would take.

olddude

Jan 1, 2016

I needed to get A/C work done on my Ridgeline before some travel next week. Time was an important element as I had other work things to get done before the end of the year. I set an early AM appointment so I could get going. I left my truck with Jorge and it actually was done sooner than I had been promised which I appreciate. He and assistant are always helpful and explain service needed.Thanks for having great people in the service area. Jack Hadley, longtime customer

pamdds

Jan 1, 2016

Helpful and efficient. Took into account recent tire rotation at another tire place. Also got me a duplicate key and repaired my key during the same appointment.

Redskins

Jan 1, 2016

This was my second Honda purchase from Gunn. As was my first, this purchase went very smoothly. I appreciate the help and professionalism.John Wilson

John G

Dec 31, 2015

The young lady who took care of me on December 30 is the best I have worked with at Gunn Hondo in 10 years! She got me a ride to a local store while I was waiting & then a ride back when my car was ready! She got several things checked for me & kept me up to date ! I would like to nominate her for employee of the year !

Lizzette Cruz

Dec 30, 2015

After having a very negative experience at another dealership, I decided to give Gunn Honda a try. We were greeted by Casey, who took time to listen to us and honestly answered my questions. We felt respected as potential customers, not pressured at all. Casey was honest and knowledgeable, he helped us choose the car that met our needs. He was friendly and courteous. We ended up buying a Honda Accord 2016 with extras at a really good price. The process from start to finish was extremely easy and stress free. Tony Decena was also great at the financial step of the purchase. I greatly recommend GUNN HONDA. Thanks Casey and Tony. Happy New Year from a very satisfied customer.

Punkedout

Dec 30, 2015

I have taken my Honda Pilot to the GUNN Service department since I purchased it about three years ago and the service is Fantastic! Everyone there is helpful and knowledgable. I had taken my car to the Honda dealer service department here in San Angelo, Tx and will never make that mistake again. I will always come beck to San Antonio and Donny to make sure my care is serviced correctly. Also we were helped by Max Chaboneau one of your outstanding sales people and he was great not pushy, he listened, and was enthusiastic throught the entire sale of our new Honda Odyssey. We came in to have our Honda Pilot serviced and drove away with a new Odyssey

Yvonne Aguilar

Dec 28, 2015

Amazing customer service!!! Everyone should go see Peter Z. He's very helpful and did everything to make sure I got a good deal and what I wanted! Very satisfied!!!

Yaguilar89

Dec 28, 2015

Amazing customer service!!! Everyone should go see Peter Z. He's very helpful and did everything to make sure I got a good deal and what I wanted! Very satisfied!!!

mddaggett

Dec 24, 2015

Every experience with Gunn Honda has been a good one. Going on 5 years.Forrest in service I great to work with. Will buy next vehicle there, if possible.

Rob40cc

Dec 23, 2015

We were greeted by Piotr Zelaskowski who is new to the Gunn Honda family. We were very pleased with Piotr's attention to what we were looking for. In the past, we have had horrible experiences shopping for vehicles . If Gunn can generate more sales reps like Piotr they will be doing themselves and other customers a great service. Go out and ask for "Polish Pete". You won't be sorry.

Hms39699

Dec 21, 2015

Took my car in for routine service. It was hassle-free. My car was delivered with a clean bill of health. Donny Penn is always at the top of his game. Thanks.

Jay 2005

Dec 19, 2015

Phillip Kotrola is great. His customer service is outstanding! He is very efficient and informative. Gunn Honda has always provided a great experience for me.

Reyna 1021

Dec 19, 2015

Gunn Honda has always given me the best customer service when I take my vechicle in for service. I have been going for service for 10 yrs so far.

Debra*b

Dec 18, 2015

In my previous review I did not mention Rosa. Rosa was very helpful to me. I had to make a last minute change in my appointment and she was so accommodating. Thanks Rosa. Gunn Honda you did a great service to your customers by adding Rosa to your staff.

Gary

Dec 18, 2015

My recent experience in your service department couldn't have been better. It was a simple problem of a blown fuse. The problem was addressed within minutes of my arrival and I left with the problem solved and ant no cost. It can't get better than this.

Wallace Brylak

Dec 18, 2015

My purchase is my 8th at a Gunn dealership. I don't think there is better praise than repeat business. I recommend Gunn to all my friends and family.

judy1j

Dec 17, 2015

What I love most is that I can either call or email to set up and appointment when it is time to service my accord. I sincerely appreciate it that they do not waste my time. I do wish they had a better shuttle service because many times I have to get this done during weekdays while at work.These guys are fast and efficient and very good with recommendations on when to do or not to get service performed. I really appreciate the help!

Philh03

Dec 17, 2015

What a great dealer. I was so impressed with Pedro and his knowledge of such a new product and its electronics and up to date features. Even the financing was great with quick accurate answers. I highly recommend Pedro as a salesman who knows his products and this dealership. A great buying experience.

rjb

Dec 17, 2015

Best dealer service I have ever received. They could not have been more helpful arranging for transportation and notifying me when the work was done.

phvaldez2798

Dec 16, 2015

It was a real pleasure going back to deal Craig. Over the years we have dealt with him several times and each time we have been made to feel at ease with him. He has always been up front with us in the way he has presented the deal to us. Whenever we have been in the dealership for the maintenance of our other Honda's and we see him there is a hand shake and a smile and "let me know if there is anything I can do for you." This is what has brought us back to Craig, never mind the quality we have experienced with our Hondas'. We most certainly recommend Honda, Gunn Honda and Craig Simpson to our friends and family.

Texan

Dec 16, 2015

This was our 6th car purchase from Gunn Honda, we are extremely pleased with your dealership. I want to thank Howard Shorter for another great deal (6th), see ya soon Howard! I would also like to say a HUGE Thank you to Mr.Patrick Ford, a first class individual who went ABOVE and BEYOND to make sure things were absolutely perfect for me (excellence sir). Howard, Patrick and Zachary are folks who will always keep me coming back for more. Thank you all very muchThese folks are the best in the business!

Genie Bean

Dec 15, 2015

Worked with Howard Shorter. 20 plus years at Gunn Honda and it shows in his detailed knowledge of the inventory. Will look to Howard for our next car.

Lisa

Dec 14, 2015

I had a wonderful second experience buying a new car at Gunn Honda. (I bought my first Honda almost 15 years ago and it was a wonderful vehicle.) Adrian Garza, my internet sales consultant, helped me buy a new car and was a tremendous advocate for getting me a good car loan. I was in a little bit of disbelief when I drove my new Honda off the lot since Id been so uncertain about getting a loan owing to a difficult financial past. Not only did Adrian help me buy a new car, but he also helped me realize a more hopeful financial future. Im grateful and I love my new Honda. Of course, once youve driven a Honda, you cant go back to driving anything else!

MDBurkeSA

Dec 14, 2015

Salesman Benjamin Gomez bent over backwards to make our car buying experience most enjoyable. He clearly went the second mile in responding our requests. We would highly recommend Gunn Honday in general and Benjamin in particular.Louise and Mike Burke

JanetS.

Dec 13, 2015

Salesman Bernie Nix was very friendly and easy to talk with. He listened to my needs and in about 5 minutes I had several cars to choose from. Test drive one and decided to buy on the spot. Start to finish the whole thing took only a couple hrs.

Twcc2015

Dec 12, 2015

Hello Adrian,Thanks for the excellent service we received from you. It was A+ and we will be sure to recommend Gunn Honda because of the service you provided. You were pleasant, courteous, never put out when answering all our questions and you demonstrated extreme knowledge of the product. Even from the beginning when there was a price discrepancy due to front office manager error quoting me a lower price originally then changing after, you sat me down and talked me into other feasible options. Even after some inward disappointment, the options you provided were extremely satisfying for us to get our expected price. It did not stop there though with your service, you quickly corrected another change in price provided to us from back office, knowing there was already a disappointment with front office error. If that second price, discreptancy was allowed to slide, I was prepared to walk out of Gunn Honda that dayand never return. Thanks to your professional service, we are please to inform Gunn Honda that the experience you provided us was a memorable one and it is our hope to return again some day. There will be no hestitation to recommend you to our friends and family. In fact, my mother-in-law may soon be looking to trade in her Nissan and we will be directing her to you. We will check in with her again on it.Note: Even though we mentioned back office. Our experience in the back office was a pleasant one, it was just the front office manger service i would not rate as 5 star.They allowed me to walk out that Saturday after i told them the deal i was getting with another Honda dealer without asking me if i was happy with the entire deal(i.e vehicle color, seat color, mileage etc.). I took it on myself to come back in after reviewing some cars on the outside to ask on other options that was when they had me work with you.As always thanks for Great Sevice! We love our vehicle. We would definitely refer Gunn Honda because of the experience and service you provided us. I am sorry i tried to put this review on Yelp and it was rejecting my email address. I am not sure why even though it is perfectly valid. This happened when i tried signing up. if you can advise further on it would be glad to try and repost.Sincerely,Tyrone & April Chan210 913-9963

BethanyZ

Dec 11, 2015

I've been loyal to having my car serviced at Gunn Honda since I bought my Fit in 2007, and every time I come, I am very happy with service. It is a longer drive for me to come to the dealer, but worth it, in that I feel my car is well taken care of, and why it is running so well now. I never feel like they add on extra services that are not needed, but are good about spotting a issue before it comes a problem. This was my first time with Rosa in express service and she was excellent! My previous car, I started off going to the dealer service and then found that it was over priced and not quality work, so I was hesitant with trying out a dealer service again, but Gunn honda on 1-10 has been consistently courteous, high-quality, and fair price for the service. The service department makes me also loyal to Gunn Honda and to get my next car through them. Although with the quality service, it may be a while before I need a new vehicle.

Melissa

Dec 11, 2015

Took my car in for a B12 maintenance had a check engine light on as well, it took a few hours to service my car but I was able to get a loaner vehicle which was very convenient because I needed to make sure I would be able to pick up my son from school and not get stuck waiting for my car. Monica was very friendly and explained what my car needed, how much it would cost, and when my car would be ready.

Honda 2011

Dec 10, 2015

Drove husband to work and on way home engine light came on. Knew I just had to drop in and see Donny. No appt, no call in just dropped in, he had no problem getting car in and fixed in no time. Service department is always great. While waiting for courtesy can I spoke to Mike Lents about purchasing another car. Mike was good enough to test drive and explain everything about the CRV I was thinking about. Great team.

Stryker

Dec 10, 2015

I bought my 2014 Accord in 2013 and have been back a few times when my maintenance minder tells me to have my vehicle serviced. Each l meet a different Service Manager. This time Rosa Rodriquez needless to say they leave me with great expectations. Can't wait for my next M.M.

Batmobile # 2

Dec 9, 2015

I brought my CRZ-EX in for service and Jorge answered all my questions about features.Job was done in less time that estimated.Great job!

Cindy Charles

Dec 8, 2015

I have always had excellent customer service with Manny Morin. He is very professional and knowledgeable with my Honda Accord.I will continue to reach out to him.

Hms39699

Dec 7, 2015

Gunn service is second to none. They identified a problem, let me know and fixed it in a manner that exceeded my expectations. Thanks so much.

Two Time Customer

Dec 7, 2015

We bought a used van at Gunn Honda. Six months later, after it died in traffic, we had to have the fuel pump. fuel lines replaced. Expensive...almost 800 dollars. But, that was the easy part. When the mechanic put the van up on the rack, the entire undercarriage of the van was completely rusted. Clearly, it was rusty when Gunn Honda did their "used car inspection", but they sold it anyway. The brake rotors need to be replaced, but are so rusted they have to be cut off. The tie rod is so rusted it is almost broken in half. This van should have been sent to auction, not put out on the sales lot. We have been Gunn customers in the past, this van was our second purchase from them. Never again.

JJinSA

Dec 5, 2015

Booked my appointment for Minder A1 service online. Denise had my paperwork ready when I rolled up on the drive. Reviewed with me what was included and the price. I went to the waiting area where I enjoyed a cup of coffee and wifi access. My car was done in one hour. The status of my tires, battery, etc were reviewed with me by Denise, I paid and hit the road. Doesn't get much easier or better than this. I've bought several cars from Gunn Honda and they are the only ones who service my car. Totally satisfied customer.

Tom and Peg

Dec 5, 2015

We have worked with Parish several times now, and each time he has been completely professional and knowledgeable. We dropped off the vehicle without an appointment, Parish took over and called us within several hours to tell us what was needed. Thinking that the repairs would take into the next day, we adjusted our schedules accordingly. Parish called just after 4:00 saying that the vehicle was ready. Competent service performed rapidly and efficiently! We are well pleased with the personnel and the service here! Thanks, parish!Tom and PegSan Antonio, Texas

None

Dec 4, 2015

Parrish Malone always is helpful and takes care of me and my car. I always save room for a donut and coffee and use the masseuse.

olort

Dec 3, 2015

Zee was absolutely an outstanding salesman!! He was very thorough and helpful in helping me purchase my third Honda vehicle from Gunn Honda. Zee provided wonderful customer service and was always prompt in returning my phone calls and tending to my needs and wishes. I'm a very happy customer in my new 2016 Honda Pilot!!! Thank you Zee!! I love my new Pilot!!

samsuwal

Dec 3, 2015

I did not have to wait too long for my tire pressure issue and Battery replacement. future maintenance issues were explained to me. Another lady helped me, I think her name is Joe, she was helpful and pleasant. As usual Phillip was courteous and friendly:)

How-Rude

Dec 1, 2015

In the past 15 years, this 2016 Honda Odyssey is the 10th. vehicle I have bought at a Gunn Dealership. Out of the 10 bought, 7 of them were Hondas. The salesmen have never been pushy, which is key to me buying my vehicles there. In addition, the service has always been great. I will be going back for another vehicle in a year or so. Can't wait. Thanks Gunn. Keep up the great work.

lovett2float

Dec 1, 2015

I have always brought my cars back to Gunn Honda. I am a single mom and I count on my vehicles for work every day. Gunn has provided me with reliable preventative maintenance so that I don't have to worry about breaking down on the road ever. Thanks Gunn Honda!

sparky

Dec 1, 2015

Based on our phone conversation prior to my arrival the dealership, Tim Lopez had the perfect car that we had discussed waiting right there for me. He was very thorough in his explanation of the high efficiency engine, the computerized braking system and all the neat interior features of the vehicle.From the impressively clean showroom., the professional service shop, the complimentary donuts, the friendly and helpful upper-management.........the whole experience was positive and full of professional courtesies. It's easy to see why customers would come back time after time to purchase a new vehicle. I would definitely trust this dealership with my Mom or Grandmother. They truly exemplify one of my favorite traits: integrity. Great Job GUNN!

bdreesen

Nov 27, 2015

Phillip took my calls, answered all my questions, and followed through on the things he said he would check. This is customer service at its best - making a promise to get back to a customer and then actually getting back to the customer! Well done, Phillip!

Gunnreturnguest

Nov 26, 2015

I appreciate the professionalism and service Phillip has provided every time I had brought my vehicle to Gunn Honda. I will continue to have my vehicle serviced here.

MaryS

Nov 25, 2015

This is the second service call for my 2015 CRV. The first time I took my car in was because of a tire issue and the service manager was rude and disrespectful. However, this time was a totally different experience. My car was not yet due for service but since I was going to be driving to Florida I wanted to make sure everything with the car was OK. Michael Vrba was my service manager and he could not have been more helpful. He advised me on what I could do and after the service explained everything very thoroughly. After my first experience I was not sure I wanted to come back to Gunn Honda but after dealing with Mr. Vrba I will definitely return. He is a real professional.

LoyalCustomer2015

Nov 24, 2015

I own three Hondas. All of them were purchased at this location and are serviced at this location. The Service Department is very good about answering all questions and working with the customer to find the right solution. Their efforts and professionalism are greatly appreciated.

Blanca T

Nov 23, 2015

Thanks to Eric Garza, his help was awesome, I bought my first car and I'm so happy with it. He was very efficient and knowledgeable, Besides you can have some snacks while you waiting.

Danna

Nov 21, 2015

Not only did they address my problem, they reviewed my car for additional potential future issues. (My registration had expired.) They were very helpful and went above and beyond to make sure that all my needs were met! So happy to be with Gunn Honda!

hondagirl

Nov 21, 2015

Dropped off my car for a quick oil change and it was exactly that, quick! Very rare when going to a dealership. My attendant was extremely helpful. Overall, great experience.

joe l123

Nov 21, 2015

Gunn Honda Service Advisor; Manny, gave me prompt professional service for my vehicle's recall regarding a software update. I am definitely returning for my future service needs!

David E.

Nov 20, 2015

Chris B. was very courteous, knowledgable, and made purchasing the Civic stress less. The entire process was simple. He was very professional, and I highly recommend him.

Amanda

Nov 19, 2015

It was professional, quick, courteous. An overall great experience. The waiting room is comfortable and the free water and donuts were great. Each time I have been there it has been a good experience

sandp

Nov 18, 2015

Very efficient and knowledgeable. Explanation of recommendations very clear. When told him I needed to discuss with my husband he was not overly pushy which I appreciate a lot. Makes me want to return to have work completed.

jmartinez

Nov 17, 2015

This was my very first time going to Gunn Honda and I had an amazing experience. Usually I hate the process of buying a new car, but this time it was very different. From the beginning to the end, I was extremely pleased with this entire process and it was all thanks to Tim Lopez and Tony Decena. Their customer service was amazing and I look forward to going back to them in the future.

lisav1094

Nov 15, 2015

Parish Malone has been an excellent service representative. He has always gotten the problem solved and has done it in a very efficient manner for me.Thanks!

rg

Nov 12, 2015

I have been a Gunn Honda customer since 2005 and have continually experienced outstanding service on my vehicles. As always, thanks to the great staff including Steve Harwood, Ed Vaillancourt and those others that have assisted me.

honda

Nov 11, 2015

I have been going to Gunn Honda since 2002 when I bought my Odyssey.I have been dealing with Steve Harwood for many, many years and always received excellent service. He was always courteous, helpful, and kept me informed. He has kept me at Gunn Honda.I have recently been dealing with Forrest Smith. He continues the excellent tradition of the good service I have been receiving at Gunn.Thank you.Renell Oxford

jun

Nov 11, 2015

First time to visit to gunn honda dealer and it connect with new car purchase. Every people in the store are very Kind and nice and they willing to help us with service that we needed. All the works and papers going through fast and easy than i expected. Especially, Thank you Mr. Tim lopez and Mr.Adrian Gomez for helping us buy a great new honda odyssey. 100 percent Recommand store for dealing with the car.

glo123

Nov 8, 2015

I have been going to Gunn Honda since my first car purchase in 1992 when Gunn Honda was on Bandera Rd and Loop 410. The sales force and service departments are the best! Need I say more ?

anchor52

Nov 7, 2015

Both reps I dealt with(Jorge and Mike) were outstanding and helpful and understood my needs and delivered. Also had made the appointment online and that went smoothly too.

Carnana2

Nov 7, 2015

I had an excellent experience at Gunn Honda. This was my second car I bought there. Adrian Garza treated me with respect and he listened to everything I wanted. I am very satisfied with my car purchase!

Frmnt69

Nov 7, 2015

When my battery died and I arrived without an appointment, Dennis immediately confirmed that the problem was the battery, replaced it and upgraded the software for the battery. Fantastic service.

Kellyjill9

Nov 7, 2015

My husband and I were definitely not in the market for a new vehicle, however an unfortunate car accident put us in the market. We had never experienced a car accident nor the red tape which occurs afterwards. Well both Adrian and Zach were extremely helpful in not only purchasing a new vehicle but assisting us with wrapping up all the difficulties of our previous vehicle. The vehicle my husband chose was not located at the Gunn dealership where Adrian was located at, however because he knew what we wanted, he went to pick up the vehicle and have it ready for our designated time of arrival. Adrian was very up front about pricing, truck details, warranty, and overall services from Gunn. He made us very comfortable and we felt we could trust him. These characteristics are what convinced us that purchasing at Gunn was the right choice. Zach was extremely helpful as well, assisting us in negotiating the right finance deal for us. When we went to finalize our purchase I was on my lunch break and both Adrian and Zach respected my time and got us taken care of quickly and most importantly accurately! This was our first purchase at Gunn and we will most definitely purchase again! Thank you to both Adrian & Zach for their extraordinary customer service and going above and beyond for their customers!

rdejesus

Nov 7, 2015

Outstanding service by Ed from express service. Waiting area comfortable and clean. All employees were helpful and friendly with each other and with customers. The coffee and donuts also help...thanks.

Salvatore

Nov 7, 2015

Brought my vehicle in for an oil change, tire rotation, wiper blade inserts and state inspection. The service advisor explained that the wiper inserts may need a new assembly as after market products may have been used when Safelite replaced my previous ones. Anyhow, I got new ones from Gunn Honda on this visit. Also I was asked if I had my timing belt replaced yet on my Honda Pilot which has 153,000 miles on it. Actually I bought my Pilot from Gunn Honda and all service and recalls have been done by Gunn Honda, so I was a little surprised when you all did not have a record of it. But it is a 2004 Pilot and I can understand it is probably difficult to save a history on every vehicle you service over so many years. Anyhow it was nice that he asked. This makes my 3rd Honda from Gunn, and we have owned an Altima and Maxima from Gunn Group as well. We have been blessed to have great mechanics at Gunn Honda.

Riazul

Nov 6, 2015

The customer service was excellent by Eric & Zack. Usually car buying experience is a painful one, but Eric & Zack made it every easy. We are in and out by an hour. I will definitely tell everyone bout the service and the price of the vehicle. We had research for the 2014 Nissan Maxima for almost a month and found the best price with the options in the Gunn Honda.

RandyGusman

Nov 4, 2015

I called to get a new wheel for my car and was accepted right away. Phillips team is great. Rosa did a wonderful job making sure I was in and out quickly...

joev

Nov 2, 2015

This time someone was at my window right away. It really makes a difference to the overall experience you take away from the dealership. Thanks to all for a job well done... and I will continue to return for all my Honda's service work.

Bre123

Nov 1, 2015

Great customer service. Honest and answered all of my questions. Had me in my new car fast. Best salesperson I've ever dealt with it.

Robert of DFW

Nov 1, 2015

I read reviews so I will write one. We can all use some help sometimes. How refreshing it is to go back in time when a man's word was his bond. This is the case with Craig Simpson. When he said something I could count on it. We are from the Dallas-Ft. Worth area but we could not find the Fit in the color we (my wife) wanted but we were told that Gunn Honda was going to get a shipment in with what we wanted. We called sales and was connected with Craig Simpson. He said they had received two Yellow Fits one with Navi and one without. They had sold the one without Navi which was fine because we wanted Navi. We told him we would take but would have to fly in two days later. We ask if he wanted a credit card number or a bank transfer but he said that would not be necessary. Two days later a monster rain storm was due and we didn't want to drive 300 miles on I35 with the rain, trucks, new car, but Craig called to ask if we really wanted to come down with these adverse weather condition about to happen. We took his advise and waited three more days, ask again about payments but told it was not necessary even though we were adding some extras. He said to call him when we got on the plane and he would pick us up at the airport. I hated to call him at six in the morning but I did and he was there when we arrived with a smile on his face. We went to the Gunn Honda to see and test drive the car. Craig introduced us to his assistant Kevin who took us for a test ride and explained all the features of the car. He later set up our phone and programmed the Navi with our home address. Now it was time for the dreaded paperwork. There are always extras they try to force on you but this was not the case with Gunn Honda. Patrick Ford was very knowledgeable to our needs and presented us with only the options that pertained to us. We were offered other things but just for our information. We paid cash for the car with a out of town personal check which is something a local (Chevrolet) dealer would not do for us. We had to go the bank and get a cashiers check. The next day Craig called to make sure we got home safe and sound. The people that work here don't work on commission. The only thing they want is to insure that you have a pleasant car buying experience.

VN Veteran

Oct 30, 2015

I took in my 2012 Honda Pilot when it displayed numerous indications of malfunctions (ABS not working, check engine light on, and VTM4 light on. The technicians did numerous tests to isolate the cause of these problems. They then did needed repairs, including replacing the vehicle's computer. Since they repaired the vehicle I drove it from San Antonio to Albuquerque and back and no warning lights appeared. Clearly, the technicians diagnosed the problems with the Pilot and solved them. Great work!

Mindy

Oct 29, 2015

Rosa was extremely professional. She advised me of the things I needed to do and informed of the time wait. The time wait was going to be long but she informed me they had a driver who could take me to the mall :) or home, while I waited, of course I chose the mall. The driver also picked me up and brought me back to Gunn Honda. My experience at Gunn as always been great!!!

SAFitDriver

Oct 29, 2015

My Fit has almost 100,000 miles, so when I took it in for an A-12 service I had other work done, too. I was updated when the technician found an additional problem. I was glad to have a loaner car for the two days they needed to complete the work on my vehicle. Everything was done efficiently & professionally.

Norma

Oct 28, 2015

I just picked up my 2016 Pilot on Friday. Cory O'Brien provided top customer service. I wish I could rate him and the dealership 6 stars. This is the 4th car we have purchased at Gunn. We bought the last 2 after our move to North Texas. We are big comparison shoppers. Cannot beat the deal and the customer service. It took 30 minutes to take care of the paperwork and get a briefing on the car features. The

TX Oma

Oct 28, 2015

I just took my car in for scheduled oil & filter change. No appointment needed and done in less than an hour. They do not try to sell you any service that's not necessary and still provide excellent service 3 years after the sale!

Dave

Oct 27, 2015

Our Odessey had a service reminder come on so we scheduled the appointment online. When I arrived I was greeted by our service advisor Phillip. He always greets me with a great attitude and knows his job, keeping me informed as needed on the progress of the work. I will not use another shop due to the professionalism and service Phillip has provided my wife and me from the time we purchased our van.

samsuwal

Oct 26, 2015

Phillip was very pleasant to work with, explained the situation with my car, Fixed the problem within reasonable amount of time. I liked his great attitude!

greenthings, Cindy16

Oct 25, 2015

Thanks you Gunn Honda for fixing my car, it feels brand new to drive! The dealership has always helped me and repaired my auto and helped me it I needed a ride or auto while they had my car. I would recommend them to anybody that needs help with their auto!!

bdavis4409

Oct 24, 2015

I never had a dealership so attentive to my needs and creating a World-class experience! I had been looking online for a vehicle, due to my car being totaled. The moment I entered the site, there was online help there to answer questions. I decided to fill out a credit app, and was contacted within minutes!! My salesman, Adrian Garza, answered the many questions I had, and found answers for specific finance questions I had. My apptmt day was no different...greeted me, had a few cars lined up, and started the Test drive process. I settled on one, but since I had to wait a week for settlement, I would just put a deposit down and come back; nope not their way of finishing. I was told that due to my credit app, I would be driving home today; and finalizing when I had the check. Wow!! Well I had a rental, so I told him I'll be back...nope, they said they would handle the rental process from here...see you in a week. I've just never had a dealership be that trusting and helpful. I will be telling my friends about the the world class service I had today! Thank you Gunn Honda!

mfw

Oct 24, 2015

I took my car to the service center around 3:30 in the afternoon without an appointment this time, but as usual, Phillip Kotrola and his Silver Team provided me with excellent service. I have had my Honda Odyssey for years, and have always received great service from Phillip. He is the best!

Mam

Oct 23, 2015

All the people have been knowledgeable and quick to meet my needs. I wouldn't go anywhere else. I love being able to schedule on line

Wilma53

Oct 23, 2015

Soon as i drove up I told Parish what was going on and he took care of it in 30 minutes. He did job well done.

EB12

Oct 21, 2015

Gunn Honda has the best Service Department hands down. The service managers are the best in the business - they know that outstanding customer service will equal repeat customers. We have purchased three vehicles from Gunn Honda, primarily because we knew we would get outstanding customer service from the service department. Friendly, knowledgeable and they always attempt to accommodate YOUR schedule.

Mcastillo001

Oct 18, 2015

Dennis and Garland were very helpful. I always receive a great experience and friendly staff at Gunn Honda. Wouldn't take my Honda Pilot any other place thank you!

PatriceB

Oct 18, 2015

The Service Department is friendly and efficient. I made the mistake of taking my vehicle to another Honda dealer in San Antonio and received horrible service! I will not make that mistake again.Parish Malone is Awesome and always takes good care of me and my baby (2006 Pilot) :-)

blckpaddy

Oct 17, 2015

Service was great. Service Rep, Philip, who I've been dealing with since 2011 is the best. As usual I got an honest evaluation of my car's condition with no pressure to fix things that did not need fixing. (Coffee and donuts are good too!)

Runner123

Oct 17, 2015

We own four Honda's and have always taken all cars to GUNN for routine service maintenance. Our Silver Team Service Manager, Phillip K, is the best! Always attentive to our needs, very flexible to our busy schedule, and committed to serving the best customer service as possible. His dedication coupled with great service he ensures we receive keeps us at GUNN.

rjb

Oct 16, 2015

Mr. Simpson and Mr. Monreal made the purchase a low stress pleasant experience, in sharp contrast to other dealerships. Further, they listened to what I was looking for in the purchase and found the car I described and within the budget I had set. This was done in record speed. I had spent hours at other dealerships struggling with the shell game on pricing, trade-in, financing and lease terms. Well Done! rjb

SAgirl

Oct 16, 2015

The Green Team worked smoothly with me to line up a time for drop-off, communicated clearly with me, and finished by the time I had requested so that I could go on to handle important family matters. Can always count on them for peace of mind.

US MARINES

Oct 16, 2015

This is the second car I bought from Gunn Honda. Chris Buentello was my sales person for this car as well. He has a great personality and listens to the buyers needs. He did an outstanding job on this sale. I highly recommend him to anyone I get in contact with. Thank You Mr and Mrs Ruben and Diane Hernandez

jrichter

Oct 14, 2015

It is always a pleasure dealing with Mr. Berry. He obviously cares about his customers in a thoroughly professional manner. I look forward to seeing him on each visit to the service department.

My hondita

Oct 14, 2015

Donny and his assistant are both very nice people to deal with. They come across as honest and sincere in doing the right thing when it comes to helping me. I have never felt anything but good about my dealings with them.

#Satisfied

Oct 13, 2015

Rosa is beyond terrific to work with -so very knowledgeable and patient with my questions. I would always request to work with her in the future.

Fredcavazos

Oct 13, 2015

Tim Lopez is an excellent example of what a car dealership employee should be. Over the years we have dealt with many sales representatives. This was the most pleasant experience we have ever had. Tim is honest and honors his word. Thank you Tim for your awesome service. No pressure but real interest in our overall satisfaction. We will be buying our next Honda from you. Fred and Angela Cavazos

statsi_skaathotmail.com

Oct 12, 2015

This is my 6th Honda purchase and Gunn Honda's service excellence is simply awesome! A projection of Honda itself! Sales Agent Adrian Gomez is so knowledgeable! We were in and out of the dealership in 2 1/2 hours! Wow!! Look out for me coming back soon. The CIVIC is a fabulous little machine! Three Happy Cheers! Hip Hip Hip Hurraayyyyy! Keep up the good people service.Shem Akyea

NaomiFoy73

Oct 11, 2015

My husband of 54 years died recently and he always took care of our cars. I know longer feel helpless but am more knowledge because Gun not only took care of my new Honda they expained everything at my lever...So, my favoriate phrase has become...GUN'S THE ONE!

Gary37

Oct 9, 2015

Phillip (Service Advisor) provided prompt, knowledgeable advice. He processed my State Inspection needs with a smile. He also looked at the reason for the back door adjar light. It we suspected the door switch was the culprit, an item that could be handled at a different date.Interestingly, when I picked up the car, no warnig light.

GaryTall

Oct 9, 2015

Always an enjoyable experience at Gunn Honda. Just bought a 2015 Odyssey from Mike Lents....2nd one from Mike. Got a price break because 2016 models coming in. Enjoy the single price offers. Mike is a super salesperson...always friendly and no pressure. Zach in Finance also very informative and efficient. Service Department always efficient and friendly.

WhitneyTNguyen

Oct 9, 2015

One of the best Honda teams I've met. Had my rental car ready when I got there and my car fixed in no time. They always greated me with a smile and asked if there was anything else I needed help on.

Sscheilerathotmail.com

Oct 8, 2015

I have always had good experience with this place. I have been back since buying my car -- and they have been great everytime I have been there.

HappyHondaGuy

Oct 6, 2015

I felt as soon as I drove in and was approached by an extremely attractive female service person, that I was in good hands and my needs would be handled in a professional and quick manner. The attendant was knowledgeable and precise about the cost and estimated time I would be there. Both very important to me. Only after a few short minutes I was approached with an estimate. Which I agreed to. In a short time after while enjoying my favorite morning TV broadcast of CNN, and sampling the very well stocked snack bar and beverage center. I was again brought up to speed about my car. I was treated with utmost respect, honesty, courteousness. Overall a great visit. Upon leaving grounds and curb appeal was very well kept and clean. My car is running perfectly after it's routine maintenance.

vpro

Oct 6, 2015

Great personal service by both Rosa and Donny. I was offered a loaner car to get the repairs done since the part needed to be ordered. I always bring my car to Gunn Honda. This is my second Odyssey and we have been customers since we moved to San Antonio in 2008.

Dow

Oct 5, 2015

Parish Malone , Mike Vrba and all the staff at Gunn have just been terrific. Very thoughtful, thorough and professional. I have been coming to the Gunn Service Center for 13 years. Thanks! Dow Patterson

Don1623

Oct 4, 2015

Excellent service as always! Timely greeting and representing of service details. Delivery after drop off ahead of schedule. Visited with initial salesperson regarding satisfaction of Honda FIT.

Common Man

Oct 3, 2015

Easiest car purchase I have ever made. Sales person very attentive and helpful. Paper work in back office very smooth. It was very nice to talk to people who know how to listen. Outstanding job!

Kazoo2U

Oct 3, 2015

Thought I had a front end problem after I performed a complete brake job & tire rotation. Had a vibration between 60-70. Took CRV to Gunn Honda - gold team Forrest Smith. Service team did analysis, determined that front tires were out of round. Wrote out analysis which helped me get these tires replaced.In addition, performed warranty work on LF door actuator, which I knew nothing about.All around, great service, great people.

Caroline Hunter

Oct 2, 2015

I couldn't choose a better place to wait nearly three hours than Gunn Honda. It was cool inside, comfortable chairs, TV with the latest news, delicious coffee, a donut for breakfast, newspaper to read, and most of all a massage for my aching back. Add all that to the very polite and knowledgeable Donny Penn who took my car away and kept me informed about the procedures being done and you have a very satisfied woman. Of course I wouldn't have chosen to be at a service spot in the first place but happily my Accord was repaired, the price was less than I expected, and the morning was pleasant. Thanks to Gunn Honda for 'time spent'.

Sam.Day77

Oct 2, 2015

We are on our third Honda Odyssey and this one we purchased from a true professional, Mr. Howard Shorter. We were given the card of the Silver Team mgr. Phil. He took good care of us and since I am getting on in age and sometimes feel I do not have a grip on things, he made sure to calm all my fears about the new licensing laws in Texas. We have never met so many good folks in a dealership.

mvj

Oct 1, 2015

This was my first time ever purchasing a vehicle. Buying from Gunn made the process completely painless. I really enjoy the "one simple price" and that I know I'm getting the best deal available on the lot. My family has made many purchases with Howard Shorter and my experience with him explains why. I was able to view all of the options throughout the lot and I was never made to feel as though I was wasting anyone's time, because Howard really does want to make sure you get in the right car for you at the right price for you. Test-driving multiple vehicles, waffling between different price ranges and models, etc - Howard wanted to make sure that I got what I needed for my price range and I truly appreciated that.Antonio was also really great to deal with in Finance - he was helpful in explaining things to me in laymen's terms, since I am brand new to the car-buying game! I appreciated his willingness to repeat himself and explain in different ways to make sure I understood what I was signing up for.

Ronaldbergeron

Sep 30, 2015

Gunn Honda has been great. Little disappointed in our crv. First real road trip and paint chipped. I thought the paint was something special. I bought the top protection package and apparently that does not cover. So now,have a brand new 2015 DARK blue crv with white spots from paint chipping.

Alicat611

Sep 28, 2015

Great dealership, from sales guys to service, to the finance rep. My finance guy remembered me from when I used to service my old accord in the Service Dept (he's now in Finance). These guys are here to help you get in the vehicle of your dreams, without all the pressure and hassle of a traditional dealership. I will use this dealership for as long as I buy Honda!

Blaisy

Sep 28, 2015

Received quickly at check in. I was told 2 hours for service but it was completed in an hour. The staff was friendly. I also went into the parts department and they answers questions and gave me quotes on accessories.

cebra77

Sep 28, 2015

I make my vehicle purchases based on the service dept.; Gunn Honda has the best service people working for them. I get the very best with Gunn Honda Service Dept. I was disappointed only once (new employee mistake) but the service manager corrected the situation immediately. In my 10 + years of purchasing vehicles and getting service done here, I have never truly regretted any decision with regards to Gunn Honda! Thank you to my Gunn Honda friends: Forrest Smith, Steve Harwood, Curtis, and Craig Simpson.Celeste Branstetter & Felice Garcia

first time honda owner

Sep 26, 2015

This was the most positive car-buying experience I have ever had. I appreciated skipping the games in haggling for a price provided by the up front lowest pricing, and the best part was that Gunn prices were lower than competitors. Howard Shorter was outstanding and very patient in discussing options and features. His knowledge of the Honda vehicles made the decision process simple, and it didn't end with the purchase. He took the time to demonstrate the car features and hook up our cell phone to the car blue tooth. He and the entire Gunn team went above and beyond in making us feel like part of the family.

MKKOEST42

Sep 24, 2015

Having already bought two, new Hondas from Gunn, my husband and I decided to try Gunn first again, for this recent purchase. After weeks of research, the choice was clear: the Accord. Let me just state that our purchase was successful solely because of the exemplary attitude, extra effort and financial knowledge of our Consultant, Rodney Carr. We were very fortunate that it was he who approached us on our initial visit. We believe that Rodney is a fine asset to the Gunn organization; so, subsequently, we were able to drive away in our beautiful, new Accord Touring sedan. Not to forget: A big tip of the hat to our finance representative, Matthew, who made an otherwise wearisome process almost painless. MKKOEST42

nmo

Sep 24, 2015

I bought my Honda at Gunn Hunda. I didn't have to go anywhere else! I have purchased from Gunn dealerships before and had a excellent experience. Michael Yaseen helped me go through the buying experience. I have to say he was very professional and knowledgeable. Thank you Michael and everyone at Gunn Honda. Nelson

rolk70

Sep 23, 2015

My wife and I had a wonderful experience. Brent was very instrumental in shaping our decision to choose Gunn Honda as the dealer to purchase from. Sal, even as beginning Salesman, found a way for me to remember his name when it came down to making our purchase. Sal is very down to earth and very personable. In general, I like how all of your employees communicate in a very personal level. Antonio make the final steps to our purchase very easy and simple to get through. In general, the entire process was very enjoyable which is something that doesn't happen very often when buying a vehicle. Cameron was my serviceman for many years before he moved to finance. Cameron took care of me and our 2006 Honda Odyssey. His excellent work in service has kept me wanting to do business with Gunn Honda. Thank you to all of you.

CandDplus7

Sep 20, 2015

My wife and I were very anxious about buying a car because we always felt like we were going to war against the dealership. Not so much at Gunn. The moment we walked through the the door to the point we drove away in our new car, we felt at ease and didn't feel pressured. We definitely will buy again from Gunn!!

darthsunshine

Sep 19, 2015

We'd been shopping online for a few weeks when we went to Gunn Honda. Sal was knowledgable and this was BY FAR the best experience I've had purchasing a car!We'd looked throughout TX and we got the best deal in the State for what we wanted.

Ruben

Sep 19, 2015

There is simply no better place than Gunn Honda to buy a car! I say that based on not one, not two, not three, but four car buying experiences! For me, for my wife, for my daughter, and even for a friend, all of us bought a Honda at Gunn and walked away feeling terrific! No pressure and no hassles, no kidding! Our sales man in particular is the poster child of integrity and he's terrific! Ask for Pete! He will get you the best value possible! That's my experience, time after time. He's worth a score of 100!!

Spencerbuck1991

Aug 13, 2015

I dealt with Adrian originally over the phone, was honest and upfront. Also he was as helpful as he could possibly be and always available to speak with me and my family. We gave him a hard time, but he handled it well. We bought a Honda accord. The price they quoted; was honest and true when we got there. We drove from Waco to San Antonio. So the honesty was much appreciated. They appraised our car over the phone and gave us even more when we got there. We dealt with tim Lopez when we were actually at the dealership. Such a great guy and made the while experience fun. Will recommend to everyone.

tylerfh2012

Aug 8, 2015

I've been looking at cars for weeks, and I finally saw a car on Autotrader that fit everything I was looking for. I called Gunn Honda and set up an appointment to see and test drive the car. Less than an hour later, I arrived for my appointment, and the car had already been sold.Then they sat me down with a salesman to see if there was anything else I might be interested in. He kept trying to plug their new cars because of this deal they were having at the time for a few thousand dollars off. Well guess what, buddy, that's still way outside the price range I told you I was looking for. I feel like they just wanted to get me in the door so that I would buy something else from them.This is an absolutely unacceptable way to treat people. I realize that if someone wants to buy the car, you're not going to make them wait just so that I can come look at it. But you could have at least called and told me before I drove across town. Then I might have still considered using your dealership when I finally do buy a car.

mafon13

Jul 24, 2015

Last year, I purchased a 2015 Honda Fit with Adrian Elizondo. I will confess that I dealt with two other salesmen but I was not impressed by their professionalism. But that all changed when I worked with Adrian Elizondo. He was very professional and super prepared with what cars he had. I will say that I am those sceptic customer that things these cars salesmen are trying to take commission but Gunn Honda does not work under those ideas. Their no hassle and simple prices are awesome. Again, my overall experience with them was great and I really recommend speaking to Adrian Elizondo. He is the best!

Monicafelan

Jul 9, 2015

After dealing with lies and pressure from two other dealers, came back to Gunn Honda and got exactly what i needed! Jose Guzman, his manager Damon Honore and even the finance guy, zachary hernandez all did a great job for me, delivered as they promised and gave me a no-pressure, STRESS FREES experience. And by the way theh gave me the lowest rate and highest amount for my trade! THANKS TO A GREAT TEAM AT GUNN HONDA!!!

Proud AF Vet

Jul 5, 2015

We returned to Gunn Honda to purchase another new vehicle because there is no better team than Gunn Honda and Mr. Mike Lents! TRULY OUTSTANDING SERVICE! As a military veteran, I have experienced attention to detail, respect, and professionalism, and that is what you receive when you deal with Mr. Lents! Best of the BEST is an understatement! Gunn Honda and Mr. Mike Lents have my sincere salute!

Team JD

Jun 29, 2015

My girlfriend and I purchased a used, 2009 Toyota Camry with 59000 miles.We did a test drive, got the car fax. Everything seemed fine. We paid in CASH. $12k w/ttl included.Most of the things you look at jump out at you so they were corrected with post-haste. e.g.: Stains, missing or broken weather stripping, door locking/unlocking, seat belt twists. Some things noted, like the 2 remotes handed to us not working completely, the center cup holder separator was broken (fix = removed?). One of the remotes had a trunk open button and the other had a car start button. The one with the trunk button didn't operate at all and the other didn't start the car. He assured us it was something he'd look into fixing. As we were about to drive away, I noted that the driver side left arm rest that sits on the door actual was broken. Clearly broken by the previous' owners leveraging themselves in. No big deal, tell the sales guy and he says he'll see if they can fix it and when can we bring it back. Fast forward about a week and we get a call that the door would not be fixed as this would be too expensive/extensive and the remotes, because they were aftermarket, would not be fixed or replaced either. There seemed to be so much hemming and hawing over these issues AFTER we made the purchase, but had we noted these items before paying and being told they would not be fixed, we would most likely have moved on to something else. Hugo was very, very nice but did not have a say in what the sales manager (Mac Escamilla) would do for his customers. I do not recommend this facility unless you're purchasing a new vehicle. Team JD.UPDATE:After this posted, the Sales Manager, Mac Escamilla gave me a real surprise.I really was expecting something in the way of lip service and an "... enjoy your car." What I got instead was a WOW experience! Some of the things described previously, we can learn to just live with. The one issue that made this a bad situation more than anything else was the remotes not working properly or at all.The issue with the remotes is being 100% rectified.They are even going to come pick up the car, install a new remote system at the dealership, put fuel in it and bring it back to us.I've changed the status here increasing the customer service to excellent.I'm leaving this whole thing on here to demonstrate how Gunn Honda can and has overcome my negative feelings and completely turned this situation around.

GuyFromSanAntonio

Jun 20, 2015

HiI had a problem with my A/C covered by an extended warranty. Most of A/C parts were covered by the warranty, including the compressor that failed. I took my car to Gunn Honda. They charged $50 for diagnosis, and told me that a certain part caused the failure. And that part is exactly one that is not covered by the warranty. And they offered me a repair at $1250. I contacted the service person (Monica) and her supervisor (Steve) bringing the point that they may not claim for sure that that part was exactly the reason of the failure. I requested them to state only the facts and not their guesses. These guys were not cooperative at all. I refused the repair and took it to another place. They diagnosed, that Gunn Honda eventually lied with the diagnosis. The part that they claimed faulty was not even touched by the mechanic, which was observable by uniform dust on the cover. And that part was not faulty. The warranty sent its representative, and he was also convinced that Gunn HOnda's diagnosis was a lie. Eventually I had my A/C repair covered by the warranty.I asked people what might be Gunn Honda motivation to disorient me. The amswer is that very often, such places are not interested in repairs by 3rd party warranties. Its below their hourly pay expectations. I am not sure if that is true, but my case says in favor of this assumption.

Summerndiego

May 16, 2015

Thanks Adrian Garza for helping me and my son in buying his new honda civic. Its nice knowing your kid can go to Gunn and not have to haggle over car prices

Working mom

May 13, 2015

This dealership has horrible customer service! We typically purchase Toyotas and have never had a problem. However, we wanted a used Honda Odsessey for our growing family. When we got the vehicle home it started making a funny noise. I called our sales rep and he stated to bring it in. Well, when I got to service department they were extremely busy and told me I needed an appointment. I wish the sales guy would have told me that or scheduled the appointment to begin with! My husband took it in and waited over 7 hours with an appointment! The service guys said there was nothing wrong with it. My husband had the guy drive with him and he immediately heard the noise! So on a 3rd visit in 3 weeks, they were supposed to give us a comparable rental. They gave us a Honda CRV with a half tank of gas?! We have 3 kids! Our service rep, Phillip, is also very rude! We will never buy from here again or recommend anyone to this dealership!

New Pilot Owner

Jan 28, 2015

In buying our new 2015 Pilot last weekend, Bricia and Cameron were amazing! Bricia made the selection and buying process so easy. Cameron was an excellent Finance Manager. Both were very flexible, listened to us intently, and conducted business in a very professional manner. I would highly recommend that you call Bricia to start the buying process. Great experience!!

dawnstertom

Jul 23, 2014

My Honda Civic is the best part of my day most days and I am always happy to trust it to the great service department at GUNN Honda! Parish Malone has made every service visit - always just for maintenance because my car hasn't had one single problem - an absolute pleasure. He goes out of his way to make sure the service is completed to my satisfaction and even when I have a hundred questions, he answers every single one of them with a smile!! I tell everyone I know how amazing GUNN Honda has been and as I look to purchase the next vehicle in my life - I've already started shopping in the GUNN Honda inventory and plan on demanding that Parish always be my Service Advisor for maintenance! Thanks for a great experience!!!!!!

rsibug

Jul 15, 2014

LeRoy made arrangements to get the service on my vehicle done at 5pm. At exactly 5pm, LeRoy came to the waiting area to inform me that my car was ready. LeRoy was courteous and friendly. He listened very well to my concerns and addressed them to the minute details. He told me exactly what was done on the car and he made me feel confident about the tip-top condition of my 9-year-old vehicle. This kind of service makes me want to come back despite the distance.

jmurray17

Jun 24, 2014

Excellent service for beginning to end. Hugo made my experience an ABSOLUTE PLEASURE and DREAM!It feels GREAT to be treated with FAIRNESS and HONESTRY!

Sister1

May 21, 2014

I have had my first experience buying a car from Gunn Honda. The salesman, Johnny Holland, was extremely helpful, knowledgeable, kind, and patient. He gave clear, understandable information in helping me make my decision. Both trade-in and new car purchase were fair and honest. From the front door to the finance officer, the staff was professional and friendly. I am grateful to have gotten not only a good car deal, but found a reliable "car family" to help maintain the beautiful and comfortable Honda Civic that I purchased. I feel very well cared for.

Luminous

May 14, 2014

Johnny Holland went above and beyond to get the exact car I wanted. He was genuine and honest and didn't try to upsell me on something i didn't need. I went to carmax and a few other places at the car was BY FAR cheaper than any others by a few grand. it was even newer. But Johnny is what really sold me on Gunn Honda. His genuine honesty and interest in finding what is best for you is perfect. Because of that I recommend everyone to him whenever I can. He's a keeper for sure. Johnny keep up the great work & thanks!

BBass48

Apr 7, 2014

Just wanted to drop you a note to thank you on the excellent work you do on our car. We have been bringing our 2007 Honda Civic to you for repairs and maintenance since we brought it new from your dealership. I can never say enough about your service team and your knowledgeable team of technicians. Leroy Halstead in your service department is a true professional with integrity, honesty, and excellent customer service that we can always count on to take care of us. He and other excellent members of your staff is the reason we will be buying a new 2015 Honda Civic from your dealership. Again, we just wanted to say thanks for all the support you have given us throughout the years.Sincerely,Bill and Debra Bass

JasonC210

Feb 27, 2014

My wife and I were thrilled to do business with GUNN HONDA. When we arrived at the facility our salesman Pete D. was waiting on us and had exactly what we wanted. He was very knowledgeable about the vehicle/brand and what it would take to get our deal done. The best part is he was never pushy and explained everything in great detail. I am all about customer service and GUNN HONDA exceeded my expectations! Thank you Gunn Honda and thank you Pete D. for making this a smooth deal. A+++++

brandym36

Feb 25, 2014

In 2012 I purchased my first Honda Pilot with Brent and was extremely satisfied with the transaction. Yesterday I went in an traded in the 2012 Honda Pilot for a new 2014 model. Brent helped me again. I really appreciate the great customer service and the "No Haggle" Pricing. Austin French in the Financing Department was extremely friendly and knowledgeable. My daughter will be turning 16 next year and she has already picked out the car she wants. I live 2 1/2 hours away and I will most definitely be going back to Gunn Honda. Everyone at the dealership was friendly and courteous. I can't say enough about the service at Gunn. LOVE IT!!!!!

MsherylG

Jan 31, 2014

I love my new 2014 honda accord! Me and my husband came in 2 months ago and Kirit was very helpful in assisting us. He made sure we were taken care of despite the issue with our trade in at the time. Came back after 2 months asked for Kirit again but he was assisting another customer so he had Hugo help us. Tried to trade in my car again hoping this time my negative is less. Hugo was pleasant to work with very helpful. I did not get to purchase my vehicle because of our finances but came back a few days after i sold my car back to carmax. Kirit and Hugo were not available but Fernando was able to help. He got us process quickly despite it was closing time. Signed papers the next day and finally got my Honda accord. Thank you for everyones great teamwork! Love Gunn honda best dealership in town speaking from experiences. Maria Gonzales

druiz55

Jan 30, 2014

I would like to thank my two salemans who team up to make my buying experience seamless. I want to acknowledge Kirit Kharti, who took care of my concerns and questions about the CRV I was considering buying. His service to me was appreciated in addressing my concerns to moving forward with my purchase. I want to thank Peter de Neergaard for his service in doing the upfront work in revewing my car and my financial concerns. This collaboration made my decision easy in moving forward with my decision. The customer service provided to me was professional and thoughtful. Peter and Kirit made my experience enjoyable and comfortable for me. I will recommend Gunn Honda to my friends.Thank you guys, I am loving my new CRV very much.Diana Ruiz

TxState

Jan 30, 2014

Mr. Adrian Elizondo was great to work with, he never pressured me, and provided information so that I could make an informed decision. I will be referring my friends and family to him. Keep up the great work Adrian!!!!!I also want to make mention of Mr. Carver, who has always been fair in his appraisals of my trades. He's the reason I keep coming back!Keep up the great work Gentlemen.

BillTolan

Jan 29, 2014

Kirit Khatri was my sales rep. He provided me a very professional low key approach to buying a car. He is a very considerate and likable person. I will use him again if I buy another vehicle from Gunn Honda.Buying a car through any of Gunn's dealerships have always been a pleasant experience. Can't say the same for other dealerships in the SA area. I have personally bought 4 vehicles through Gunn. My wife, Denise Tolan, loves getting her car serviced through Steve Harwood at Gunn Honda.

rajabc

Dec 8, 2013

It's a great buying experience from Gunn Honda. I was looking for new Vehicle and worked with many dealers. I got very good price with the the first conversation of internet team Denise Jones. She is very nice and polite. She patiently listened to all of my questions and gave me the answers. Gunn honda made my buying experience smooth and haggle free. They didn't push me for any extra's which I don't want.I recommend buying new vehicle from them.

MKAccordlover

Nov 14, 2013

Since people do not take time to read long explanations, I will make four quick points:1) If you're lucky enough to have Diane as your sales person, you're fortunate. She was GREAT!! I'm sure the other sales people are nice too, but she's extra special. I feel I have a new friend.2) Don't do what I did, and think the price quoted on the web is the price you'll pay. It's the MSRP, not the purchase price. I didn't notice that until I revisited the site after I purchased the car. The price I paid was fair and I didn't have to go back and forth over what I wanted to pay vs. what the dealer would take. SOOOOOOO much nicer and faster this way. 3) The person who drove my trade in gave me a fair price---it was 15 years old (Honda's never wear out) and needed some work. My husband had researched the price we could expect, and I got exactly that. So that made me feel good about the process.4) This is the third Honda Accord I've purchased (the first new one in San Antonio) and for some reason, I haven't used their service department since I've been here. Diane gave me and my husband a tour of the service department and we were thoroughly impressed. I'm actually looking forward to having them work on this car!!! Now that's something you don't here very often.I've already recommended them to other people and will continue to do so.Thanks Gunn Honda for making the buying process easy.MK Accord Lover

J_Sterling

Aug 23, 2013

We were within a few weeks of paying off our 2007 Nissan Quest and decided to drop by our local Honda dealership in San Marcos to take a look at the new Pilot. Their staff was friendly enough, but after having repeatedly told them we were not looking to buy, just trying to get an idea of a Pilot was right for us. What started as "just taking a look" turned into the stereotypical new car sales pitch, complete with "what number do we have to meet to get you in this car" and several rounds of "let me talk to my manager."By the end of it all, we'd asked them to transport in a blue EL-X with rear entertainment (not in stock) and paid the $500 deposit. We didn't sleep well on the idea of jumping into another new car payment literally as soon as we paid off the Quest, though, so first thing the next morning (a Sunday), we emailed our salesperson and told them we wouldn't be purchasing after all, and understood that our deposit may be forfeit, but assuming it was to cover out-of-stock transfer fees, we were hopeful of getting a refund.After no response back, we called them at their opening on Monday morning to confirm our cancellation and to make sure no one followed up on the transfer of a blue Pilot. We were told the deposit was non-refundable, but perhaps if we decided to purchase in the short-term, our $500 would still be applied to the price of the new car. Not totally unexpected, but still, they had done nothing to earn our money, and we let them know of our change of plans in plenty of time to avoid any cost on their side. We decided ultimately, it was our fault for allowing ourselves to be talked into making a deposit in the first place. A few months later, we received an email from the salesperson, informing us of a $6000 incentive from the manufacturer off all 2013 Pilots for the purpose of clearing stock to make room for the 2014s. We were on vacation when the email was sent, but there was no mention of a timeframe on the incentive. Once we returned and saw the offer, we acted immediately. I drove there the next day to confirm they could get the model we wanted. Our salesperson was not working that day, so I explained the email to the attending salesman, who claimed no knowledge of any such incentive. After another "let me talk to my manager" I was told the manager had no idea what I was talking about either. They asked if I could show them the email, which I promptly did. "We have no idea what they were talking about, but we're glad to honor the original deal you worked out in April" was their final response. I told them I would wait to hear what the salesperson who emailed us had to offer in explanation, and went home to research 2013 Pilot prices around other Austin-area dealerships. EVERY Austin dealership (Howdy, First Texas, Round Rock) and EVERY San Antonio Honda dealership delivered email quotations showing manufacturing incentives for 2013 Pilot clearance, all in excess of $5000. San Marcos emailed several days later to suggest the email was in regards to a "weekend only" sale that we missed while we were on vacation.The Austin area dealerships had limited stock available and we wanted a color that would have to be trucked in from out-of-area. We were told that this would impact the amount of the incentive, to the tune of thousands of dollars, so we decided to shop at a dealership in San Antonio that had our model and color preference in stock. We chose Gunn based largely on our email interactions with internet salesman Al Cantu and their no-haggle approach.I took a day off work and drove our minivan down to Gunn. The experience couldn't have been more polar-opposite than what we'd endured from San Marcos. There were no shady "back room" visits to talk things over with management. No pressure. No obligations. Pricing was exactly what we'd discussed via email. At the end of the process, we got exactly the Pilot we wanted (Dark Amber EL-X with RES). In truth, San Marcos offered us $1300 more for our trade-in, but I was satisfied with the explanation we were given about the maintenance and repairs required on the Quest. Astoundingly, even after taking a $1300 loss on the trade vs San Marcos, we added several options (including running boards and the exterior protection plan with window tint) AND maxed out the warranty protection and still came in at $3000 less than the "deal" San Marcos was "willing to honor." Al Cantu bent over backwards for us. He arranged a demo vehicle for us to drive while our options were being installed on the Pilot, and he even drove 50 miles to San Marcos to deliver the finished Pilot to my wife at her work the next day. He made the process totally painless. (THANKS AL!!!)To top it all off, we went to the New Owner meeting and my wife ended up winning an emergency roadside kit and a free tank of gas.I really hope San Marcos Honda spent our $500 well. They'll never see another penny from us, and we still came out well ahead by taking our business to Gunn. I can at least thank them for that.

pappitas1

Aug 1, 2013

Walked into Gunn Honda ready to buy a 2013 Civic Hybrid.Didn't have it with leather but the sales was going to call me back. Never heard back from him and my experience at Gunn Honda was not impressive. My previous purchase at Gunn Acura was excellent from the start to the end. I would certainly send your sales team to Gunn Acura training. I would expect this type of customer service if I had walked into World Car Emporium or something similar. By the way, the low ball value for my trade-in was ridiculous. I took my business to Fernandez Honda where I got the 2013 Civic Hybrid, they treated me right, and they spent time with me to figure out what is that I wanted. I got .09% load, $27k for my trade and paid $23,797 for the car (with leather) compared to your Simple Price of $27,500!!Gunn Honda has to seriously reconsider how they treat customers and do business.

Tim Oneil

May 31, 2013

Al Cantu was our salesman he didn't give us any pressure. He listened to us on everything we wanted in a car and took his time with us. I had a very bad experience with Red McCombs Superior Hyundai. From their service department to their executive office. I would never go back there again. I decided to go and give this place a try. What a big difference, they made it so much easier for me and made me feel like I was in control of what I wanted. Al was always there for me when I needed him. Al even gave me a tour of the place so that I would be more comfortable and understand how they treat the vehicles there. They are so organized there and they understand you as an individual not as another person coming through the door. Al went above and beyond as a sales person to make sure that we were happy with everything. He made sure that we were taken care of and called us to inform us of anything. We were very pleased to have Al as a salesperson and in the future will be back to see him again to buy from him again.

sabrinachoo10

May 27, 2013

LeRoy is what I call TOP QUALITY LEADERSHIP SERVICE. LeRoy and his assistant takes care of me and makes sure all of my service work is completed right and, in a timely manner. He does not try to push services on me that I don't need. He goes into detail on what, why, when, and how. He is the reason I will keep driving accross town to this location. Everyone overall is very friendly and helpful at Gunn from the sales team(Craig Simpson) to the mechanics. I will buy my next Honda there due to people like LeRoy Halston's superiour service that makes this a deal breaker. Pamela Smith

SweetNana55

May 26, 2013

I owned a Honda CRV that was six years old and had 96,000 miles on it. I went with my husband to look at the new model, not expecting to seriously be in the market for a new car since I had never had any problems with my car and figured that it still had plenty of life in it. Craig Simpson helped us out and was a joy to work with. He even drove us over to a lot to see vehicles that just arrived since the one we were most interested in was not on the lot. I loved the upgraded features, especially the back-up camera included in the new vehicle. I was impressed, too, with the handling of the new CRV. It was noticeably smoother than my older model. The icing on the cake was that they made a very generous offer for our trade-in. At that point, it was a no brainer. I went home with a gorgeous new car with all the features I wanted at a price that was much lower than I expected. I LOVE my new Honda CRV. The purchase experience at Gunn Honda was the best that I've ever had. Thanks, Craig!

Crazypaintedman

May 14, 2013

Gunn Honda offered me more on my trade in than I was expecting and I was able to afford a vehicle more perfect for me. Mike Lents made the experience easy and enjoyable. Strangely enough, I can't wait for my first service.

Jeanette7

Mar 21, 2013

We purchased a 2013 Honda Accord Sport in March. Sohail was very nice and courteous. He did not pressure us into buying. His service is highly commendable and I would recommend him to my friends and family. Austin did our paperwork and he too was very nice and personable. They made us feel comfortable and at ease. We wish to thank them for the fine service.--Jeanette and Nick Garcia

chrissssy

Mar 19, 2013

I was so pleased with the level of service here at Gunn Honda. I originally had an appointment with someone else, and he called and messaged me NUMEROUS times to make sure I would be there...however when I got there he was "too busy". That was pretty disappointing at first. Then another salesman, Andre, came up and told us he would take care of us. He definitely did that. I wasn't sure what I wanted in a car exactly, just something used and low mileage and low price. My criteria made it difficult to something like that in my price range, however Andre found a car at Gunn GMC, ALL the way over on 1604 and 35. He drove us all the way there just to test drive. He really went above and beyond. Sadly, the car we wanted to look at was sold the second we got there, BUT I spotted a Chevy HHR that caught my eye and the price was just right. We got to drive it back and I fell in love with it. We Immediately started paperwork. Granted, the process took a little longer than expected, but Andre was definitely accommodating and willing to help and answer any questions. It was very refreshing, and it was not overbearing like most dealerships. I will definitely be going to Gunn Honda in the future for all of my car buying needs...and I would recommend it to everyone as well..

VicCastro

Jan 22, 2013

I started shopping for a Pilot EXL in Houston where I live. A friend of mine recommended Gunn as an option. I contacted them via email and from that moment on all my concerns where answered. Mr. Brown was very informative and helpful with all my questions.We went to several dealer here in Houston and every time we walk in, we were disappointed by the amount of lies those people will tell you just to get in the door. At Gunn Honda was never that way. When we got there after many emails just making sure that everything that they claim was true since we had to drive 3 hours to get there, we were greeted and treated with the most professionalism and courtesy that a customer can hope for. They had the vehicle ready and even thou we had to talk a bit on how we wanted to finalize the deal it was the best experience that we have had buying a vehicle.I will buy all my vehicles from them. Also the sales manager Rob and the finance manager were great and dealt with us with the most respect and professionalism possible. All I can say is that I will recommend this dealership to everybody that I can.

dawntomas

Dec 12, 2012

My Chevy Malibu died - blew a rod. So what choice did I have but to buy a new car? My number one requirement was great gas mileage. After test driving a new Civic, I knew I had found the car - actually, I knew Mike Lents had found the car. He was the greatest salesman I have ever dealt with and knew what car to aim for when I told him what I was looking for. It's been a week since I drove the car off the lot and I can't imagine loving a vehicle more than I love this car. It was an absolute pleasure dealing with Mike and the financing team at Gunn. I don't know how anyone could seek out any other dealer or salesman when looking for a new Honda. These guys are amazing!!!!

Morganariel15

Dec 11, 2012

My husband and I are expecting our 1st child & were hesitant to purchase another vehicle as we had bought our SUV only a year and a half prior to visiting Gunn, but we wanted a better safety rating & more features. After visiting 2 dealerships in 1 day and not being too impressed with what we found, we saw that Gunn Honda had the make/model we were looking for at a reasonable price. We pulled up, met Sohail, and it was one of the easiest decisions from there on out to purchase. We did research on the vehicle as well as our trade in prior to shopping and everything matched up exactly to what we were hoping for in the deal. Sohail also went out of his way to make sure the vehicle was exactly as advertised and even called on his day off/Sunday to schedule me to come in for a quick fix on Monday. He met me early as I had a meeting that day & was in constant contact to let me know when I could pick the vehicle back up. We had purchased 2 vehicles back from another Gunn dealership and had a good experience & this one was even better. Thanks Sohail for making vehicle shopping painless! (Especially to an expectant mother)

Wayo

Nov 5, 2012

excellent service, smooth transaction. everyone did a great job, and went above and beyond. salesman and finance stayed beyond closing hours to complete my transaction

TSPeters

Sep 26, 2012

Casey was a pleasure to deal with, very professional and very knowledgeable about Hondas as well as other makes. He was able to answer all of mine and my wife's questions about Odyssey's and CR-V's and found us the CR-V we wanted in the color we wanted.He made himself available to purchase our car when we wanted even though I sensed he had a prior commitment which we appreciated since it was the only time we had available for awhile.He was very nice, and never pressured us at all, even wishing us well when we said we were going to check out another brand at another dealer. During the whole process he was very understanding and great with our very young kids who weren't patient at all during the process.Never have I purchased a vehicle (my 7th new vehicle purchase) and had a more pleasurable experience. No pressure, at all.I would, without question recommend Casey and Gunn Honda to anyone that was looking for a new vehicle.

riojasa

Aug 21, 2012

This was my first experience buying a car from Gunn Honda. I know others who have and always heard how awesome the experience was and how vastly different they are from other dealers. Now with firsthand knowledge of my own, and I could not agree more! After a car accident, my husband and I were suddenly put in the position of needing a new vehicle. I was set on the Toyota Sienna but wanted to check out the Odyssey just to be sure. I walked into Gunn Honda and met xx Simpson. He was friendly and genuine from the beginning and that put me at ease immediately. At other dealerships, it can feel like the vultures descend on you the moment you walk in. Absolutely not the case with xx. xx was fantastic throughout the whole process. The buying process took us a couple of weeks while insurance issues were being handled because of the accident. xx stayed in touch with me, but didn't hound me. As you can guess, I ended up with an Odyssey instead of a Sienna, and I couldn't be happier. I love the car and buying it was actually pleasant. I'll be finding xx for my next Honda purchase!

Sharda C

Aug 14, 2012

I live in Illinois and saw a 2011 Kia Optima on Gunn s website in San Antonio, TX and fell in love with it. Making an out of town purchase is one the hardest things I ve ever had to do, but salesman Craig Simpson made my experience worth all of the headache. Craig was very attentive and professional during the entire process and ALWAYS managed to keep in touch with me regarding the purchase of my car. I value the professionalism & courtesy that was given to me by both Craig & his manager Jay Carver. I LOVE my new car!!!!! Craig handled every detail of my purchase with care & honesty. I truly value Craig & Jay and recommend Gunn Honda for ALL vehicle purchases, New & Used!! They take GREAT care of their customers.Sharda Crouther

Car Buyer

Aug 7, 2012

I think overall this dealer is fair and mostly easy to work with. The no-haggle pricing and non-commission sales people can sometimes come across as a little too laid back, almost like they don't care if you really by the car. They don't do the 'little things' like fill the car up with gas. I was buying from out of the area and they could have done a better job of telling me of all the cosmetic issues with the car over the phone. Overall I think it was a good car mechanically at a good price, I would shop there again if needed.

barbaccord

Jun 9, 2012

This is our 3rd purchase from Gunn Honda. The friendly professionals there are second to none. I had my eyes on the CRVs but apparently everyone else does as well and my preferred style was not in stock. In the meantime, I took a drive in a beautiful Honda Accord & I was sold on this economic luxury car. John Starnes, our salesman, was incredibly patient, knowledgable and professional. I was amazed at how well he listened to my thoughts, questions & concerns. I am a very picky consumer and John won my confidence from the beginning. I was equally impressed with the management & financing department. Mr. French in the financing department was incredibly efficient and saved us 'buckets' of money. Ask for John Starnes when you go to Gunn Honda, you won't be disappointed!

e030302

Jun 5, 2012

Daniel Tawney was courteous, thoughtful, attentive and very helpful. He answered my call immediately and did a thorough search to find the exact car that I described and wanted. Having this kind of positive purchasing experience is exactly why I continue to buy all my cars from Gunn Honda. Thank you, J. Bruno

jgalindo1230

Jun 4, 2012

My first thoughts of buying a Honda were not good or accurate. The thought of buying a NEW car was not on my radar. I actually went to go see a used Insight that my wife had initially called to get information. I was skeptical about a Hybrid. My wife spoke with John Starnes when she called and this is the salesperson I worked with. John is an outstanding individual and salesperson. Gunn's non-pressured One Simple Price arrangement removed the overbearing sales approach. John was very respectful of my criteria and needs. He was very knowledgable and informative. I was blown away when he told me I could get a new Civic in the price range I was working with. I test drove the Civic and was sold by its performance and gas mileage. We were trading in a 2008 gas guzzling truck for a high mile per gallon car. The car was for my wife and she wanted a hatchback, so the Insight was in competition with 3 other hatchbacks we had test driven. Gunn's reputation, non-pressure sales approach, John's genuine attention to our needs, the overall Gunn Honda dealership commitment to the customer gave us plenty of peace about choosing the Insight. Insight's looks, roomy interior, great ride and of course HIGH mile per gallon rating, convinced us to choose the Insght and Gunn Honda. Thank you John for your great service and we look forward to a long and good relationship with Gunn. JG

bmmartin

May 29, 2012

Buying a new car from Gunn Honda is a pleasant non-stressful experience, now how many times have you heard someone say that about buying a car? Not too many I imagine, but it's true.I have bought many cars through the years from different dealerships and I can tell you that this is a completely different experience, these people want you to be happy with your car buying experience, they want you to come back and bring your friends and family, I know I just bought my second car from them and from the same salesman Mike Lents who I highly recommend you ask for he is an expert on these cars, he is a great guy and he can answer all your questions, whats more he contacts you to see how you and your car are doing after the sale.With the One Simple Price you take a big stressor out of the equation up front and here's a little secret from my experience they beat any negotiated price at the other dealerships I went to, so save yourself the stress and go to Gunn.Another thing is the financing, I dealt with Austin French at Gunn,he was excellent and guided me quickly through the paperwork like the pro he is and answered all our questions completely.So to recap: I got a great price on the car I wanted, I got excellent financing, a good trade-in price for my car and I dealt with excellent professional people and was actually happy and not stressed when I left, so go to Gunn Honda, get a good stress free deal and ask for Mike Lents as your salesman and have Austin French handle your financing and enjoy your new Honda.

johnwallace

May 26, 2012

I cannot praise Gunn Honda highly enough; this was my first car, and despite the lot being very busy I was assisted right away by a gentleman named Sohail who was extremely helpful, pleasant, and who not only gave me the ins and outs of each model, but was not afraid to overlook a lower price if it meant a better deal for my financial situation in the long run. He constantly made sure we felt at home, and walked us through the paperwork with aplomb. The brief tour of the facilities and services was useful, while the financial officer we finally talked to (Mr. French) was equally pleasant and thorough in going over the insurance and payment schedules. All in all, it was an enjoyable experience that I would recommend to anyone interested in purchasing a new or used Honda.

mtezel

May 22, 2012

We had a great experience. Frank was extremely helpful. He responded quickly to all of our questions, and made sure we got what we wanted in our new car.

cynlaker

May 18, 2012

Took my daughter in to purchase her first New car. Our salesman told us he had just started on his own. He listened to what we told him we wanted & showed us exactly what we were looking for. Give him a gold star & whoever trained him. Went over the car & explained features. While we were waiting for the dreaded paper trail to begin he took us for a tour. Showed us the service department & explained to my daughter how and where to bring the car in for service. He also explained to her she had a Team assigned to her.Osburn,the finance man saved us quite a bit of money. We walked in pre-approved & gave us a better rate than the bank.Give him a gold star too. Not only did he save us money,the process was enjoyable & professional.We had gone to two other dealerships & no comparison. Spoke to the sales manager & he went over a few things about Honda & Gunn that impressed her.My daughter said , Not that's how its done.She is sooo happy with the whole experience & her new civic.Thank you!

walkerbud

May 11, 2012

Received personal, hand-written letter from Jed and decided to see what he had to offer. We were looking to trade-in two one-owner cars for a cross-over type vehicle as we down-size our life style. We went to the dealership, told Jed what we were looking for and he showed us what was available. We test drove a 2011 CRV and liked it very much. The dealership checked out both of our trade-ins and gave us, by far, the best trade-in values of any of the dealers we visited. Jed's customer service and the car sold us on Gunn Honda and to date, the experience has been better than expected. We do not foresee our relationship with Gunn changing, even though we have only been customers for one and a half weeks. Thank you very much!!

esalinas358

May 10, 2012

Went to lease two vehicles at GUNN HONDA to replace our expiring leases with sub-par Ipaq Nissan. What an amazing experience. ALVARO "AL" CANTU did an exceptional job. He took care of us from the moment we got there to the moment we drove off with two vehicles at 10:30pm - they close at 9:00pm. Being used to other dealership's haggling and "wear out" methods, GUNN HONDA's One Simple Price policy was just of breath of fresh air. We actually spent hours driving cars and finding the cars we really wanted rather than driving one or two cars and then spending hours haggling trying to get what you think is the best deal. I am so please with the experience and the salesman that I am directing all my relatives to GUNN or GUNN HONDA if possible. A big thank you to ALVARO & VINCE for being so patient and really taking care of us - most of all ALVARO CANTU, a true asset to the GUNN company, an exceptional salesman, and an overall extremely nice person. GUNN HONDA has earned our business for as long as time permits.

Jimbo

Apr 10, 2012

I was very impressed specifically by two employees, (Daniel Tawney and Tony Osbourn) at Gunn Honda. I receieved the utmost care by the two individuals mentioned above. They were both very professional, personable, and very knowledgeable in the performance of their job. Many kudos to both of them and your staff and dealership. Thank you!

fellowtraveler

Mar 31, 2012

I was told one price one day and another price at purchase time. I was told one warranty in the morning and another in the evening at purchase time. I was told I would be accommodated because of appointments but was left stranded once for an hour and once for 20 minutes. I was told that my handicap license plates could be transferred and then at purchase time that they could not. Because I had planned to purchase the vehicle (before all the above discrepancies came to light), I no longer had a vehicle in which to leave the dealership and had to find someone to pick me up.It was a very disappointing and stressful experience.They're very polite people but I advise any Gunn customer to get EVERYTHING in writing (and I mean everything) BEFORE you spend a whole day working with Gunn Honda on a used car purchase.

gjmclpca4

Feb 28, 2012

We bought two vehicles from Eric Garza over a 2-month period and have nothing to say but great about the sales experience. We traded in our two old cars and we got the best trade-in-value from Gunn Honda. The employees at Gunn Honda were very friendly and helpful. And they are willing to work with you to make things happen. We were very happy and impressed with the overall experience. I would recommend GUNN Honda to anyone buying a vehicle. From the sales person Eric, the managers Vince, Bryan to financing, it was a completely great experience....

jacbtx

Feb 28, 2012

I made contact with Gunn Honda after spotting a Civic on their website. Being able to review their car inventory is a big plus. I had the good luck of getting in contact with Charlotte Lee. She made the sale a very pleasurable experience. All the staff was professional and courteous. I would recommend Gunn Honda to anyone.

Marissa68

Feb 28, 2012

well where do I start..I've been a Gunn Honda customer since I bought my first Honda Accord from them in 1998..since then I have gone back and purchased all my cars from them and Mike Lents...he wasn't my first salesman at Gunn but he will definitely be my salesman as long as he is working there. I am a big Honda fan and a big fan of Mike Lents and the Gunn Honda crew. I always recommend them to family and friends....they have earned my business for life! Also Mike Lents frequently calls me on the anniversary of when I purchased my car and on my birthday!! What other car dealer does that?? Gunn Honda Rocks!

ntmdam777

Feb 19, 2012

My name is Nathan. I purchased a pre-owned vehicle from Gunn Honda. My wife had spoken with Claudette about the vehicle we bought. From the moment I stepped in customer service was great. Unlike many dealerships, I wasn't rushed or hounded and pushed to purchase. The car was completely opened so I could check everything. All issues I found were noted and immediately schedule for repair with a "We owe you" guarantee. My wife really hates dealing with dealerships, I admit I'm not crazy about it either. This has been a pleasant experience from the beginning. I feel confident about the future services with Gunn Honda.

Mr. H.'s owner

Feb 9, 2012

I have a Honda, 21 years of age. The Gunn Honda Company has consistently provided exceptional service, in all areas, to keep the car running consistently in its top capacity. This pride in both quality of customer and product service, and the care, provided by Gunn Honda employees towards both car and customer, starts from the time one sets foot outside their car, and, well, just never stops. This practice has remained constant throughout all the times I have had the car serviced there.As an example, I was ready to drive my car back, when the blower motor quit. I would not have noticed, but one of the employees did, promptly brought my attention to it, and then worked the repair time back into their schedule. This was the Green team, headed by Sheila and John.While waiting for that engine part to be replaced, Curtis and Brice of the parts department went over the appropriate fluids, etc. that would continue to be applicable to a car of 21 years. After learning from their expertise, I asked the employees at Quick Service, to check and replace one of the fluids if needed, and these employees readily stepped in to continue to provide to the already noticable quality of service given. They did all this and more. They repaired the window tint and mirror coverings.The staff at Gunn Honda is familiar with each car, and remembers both the customer and said car from visit to visit. This approach to service is started by the welcoming staff both outside, and inside, the dealership, and sets the bar of expectations at a very high level, which each department meets, thru a high degree of coordination, communication and cooperation, from start to finish, seemingly effortlessly, each time I have brought the car in. The Gunn Honda Company should be noted for the example and pride of both service and product, towards the cars and customers of Honda.

spmcgrath

Jan 12, 2012

I looked everywhere in Texas for a 2012 Honda Accord, determined to get the best price. Roger Munt explained Gunn's one simple price as competitive, and he wasn't kidding. Refreshing to know there is a dealership where you don't have to haggle in order to get the best price. I was impressed by their customer service - very professional and never once did I feel uncomfortable with the process. Since this was my first car purchase, Roger was very generous with his time answering all of my questions. He went out of his way to meet all of my expectations and ensure I was satisfied with my purchase. Gunn also made a very generous offer on my trade-in which sealed the deal. I highly recommend you visit them and ask for Roger. This is my second Honda...I drove my first accord up to 212,000 miles with no major maintenance issues. Very reliable cars. Roger and Gunn Honda have earned my business.

lauraensign

Dec 20, 2011

Took my car to be appraised at Gunn Honda dealer in san antonio, tx. The appraisal was fair, but not enough for what i needed the money for. So i took another car of mine, got it appraised and decided to sell to them. Because the car was in both my husband and my name, i had to go back another time, ok. Went back again, after some waiting and many coffees (all the sales people are very nice, open the door for you and offer coffee and water all the time...) gave them all keys, title, and we were called to sign the paperwork. In the mean time, they took the license plates off and the inspection sticker from the car. After all that was done, the financial person put copies of the paperwork in an envelope and gave to us, saying: "all is set, here is your paperwork". We said, surprised, because we were still expecting to receive our payment....: "ok, and is our check inside the envelope as well??""Oh, you will get that in the mail in 2 to 3 weeks from now..." "Excuse me?", was our answer, very shocked as you can imagine, because nobody had told us about that little 'detail' in any of the 4 visits we did to the dealer.... After our obvious disappointment and irritation reaction with the situation, the rude appraisal person (Ryan something is his name) said to my husband: "I don't need you car that bad to have you yelling at me, sir, here is you title back, you can go to carmax if you want.", like he was doing us a big favor in buying our car... The sales person who conducted the whole transaction, mr. francis macias, said "what did you expect? to be paid in cash??" No, mr. francis, we did expect a check, but not after 3 weeks!!We obviously took all the paperwork (and the car) back and will not ever step there again! All we want is to be well informed about how a business is conducted and honestly we never heard of selling your car and have to wait up to 3 weeks to get paid!! Thank you so much Honda Gunn for wasting our time!!

Dunaisky

Dec 15, 2011

I would not drive the 20 plus miles to get service on my car if it wasn't for her. She takes care of me and my car. When I was on a trip recently and had problems in another state I went to a Honda dealership and had them look at the car and then called Sheila to see if it was good advice. She gave me some questions to ask. I didn't like the answers so I brought my car back to San Antonio and had Gunn fix it. I knew it was going to be done right. I also like working with a woman. Sheila is a wonderful person and employee.Sally

JT0123

Dec 13, 2011

I dropped by Gunn Honda recently for routine maintenance and Phillip Kotrola has been my go-to point of contact since I bought my car from this dealership. As always, Phillip conducted himself with the utmost professionalism and courtesy when working with me and the customers immediately before me. In my humble opinion, I think Phillip's people skills and quick thinking make him an asset to Gunn Honda.In terms of an applied example (beyond routine maintenance) that stands out in my memory, I recall having odd, audible vibrations in the engine bay of my Honda and wasn't sure what it was. I searched the internet to see what the range of problems could be and, more practically, how much it'd cost to fix. What I found online wasn't good news: drivers of similar vehicles with the same problem could not resolve the issue at their respective Honda dealerships. Upon dropping by Gunn Honda to inquire about the vibrations, Phillip greeted me within a minute of pulling up to the service station. Phillip carefully listened to me as I spoke about the engine vibrations and, with prior internet findings in mind, I nervously watched to see what his reaction was. Without skipping a beat, Phillip said "Oh, you might have a broken motor mount. I'll check it out". Within moments, Phillip took my vehicle to the service station and the repair was complete within one hour's time - very fast turnaround considering that I also had an oil change and tire rotation. It turns out that the motor mount was, indeed, broken. The new motor mount eliminated the vibrations I encountered earlier and the replacement cost was covered under warranty.I'll definitely be back!

GLehman

Nov 9, 2011

Life is too short to spend it haggling at a dealership. We love Gunn's no-haggle policy, but even better is the service you get from Mr. Freeman Sparks. Ever since we bought a used Camry from him about 18 months ago, we go to him first whenever we are looking for a vehicle. Freeman knows not only the inventory on the Gunn Honda lot but the inventory on every Gunn lot. He only cares about selling you the car you need, not the one he wants to sell you. If everyone in every profession had the ethics and professionalism of Freeman Sparks, there would be no need for consumer protection agencies, Better Business Bureaus, etc. The only reason I gave the dealership a 4 on overall experience is that it took a while for our car to be ready to drive off the lot once we had bought it, but it was a Saturday -- the busiest day at a car dealer. However, if I had to choose between waiting a while at a table in the dealership after purchase or waiting for a salesman to "consult" with his manager about price, I'll wait at the table every time.

lindadlc

Nov 5, 2011

If the goal of the Gunn Honda dealership was to prevent me from getting oil changes at their dealership....it worked.....Using their express service it took me 2 hours to get just a oil change. Will never do that again. I was not the only person, a lady next to me was complaining of the same situation. We both vowed never again.