Gerald Nissan reviews

Petre

Nov 5, 2016

I liked that we were able to get the best deal for the car , the dealer was very helpful .

rogue16

Nov 4, 2016

I worked with Gabe Molina to purchase a new Rogue; Gabe worked very hard to find the perfect car, even though I kept changing my mind. He enjoys his work and takes pride in it. He does not use scare or pressure tactics and if I buy another Nissan, Gabe will definitely be my salesman.

Jessica

Oct 30, 2016

mark was great made sure my car was taken in right away. took the time to find out what the issue was. followed up to make sure problem was fixed.

Joshuah

Oct 29, 2016

All the staff were curteous and helpful. I always feel welcome when I visit the dealership. My repair greeter was nice he let me finish my smoke. My repair staff greeted me. The cute girl at the cashier window was nice. Some sales reps even let me look at some of the other cars thinking about my next purchase after I pay this car off.

Patrick

Oct 28, 2016

As always my service writer Mark takes good care of me and my car and makes me feel very welcomed.

AndyP85

Oct 27, 2016

Come in with expected big loss for my trade-in, Gabriel Duran able to work with us and give us the best deal on 2016 Murano platinum.

Chris

Oct 26, 2016

Nothing but pushy salesmen and shenanigans. I called in advance to see if a car was available. I was told it was, but then when i arrived, it was out for service. Then, no matter what I told the salesman (who was named Patrick), the pushy sales pitch continued. I would never go back under any circumstances.

Fred

Oct 24, 2016

Pleasant employees and great customer service. I was able to walk in and get my oil change and car washed in 30 min.

Donald

Oct 23, 2016

My service adviser, Saul Cabralis, was very professional,friendly, accommodating and thorough regarding both the service needed and what we could accomplish at the next appointment...saved me $'s and gave me a 'heads-up' as to my next appointment. The service tech, Alejandro Damian, was excellent!

Margarita

Oct 23, 2016

Personal attention and concern to help me to solve my problems. I will return time after time as often needed to maintain my car working perfect.

Marian

Oct 23, 2016

Showed me the car I was looking for- very attentive to my needs- visit was focused completing the sale in a timely manner

Gregory

Oct 22, 2016

I'm welcomed like a member of the family. I'm educated on what my car needs (thanks Mark) and involved in the planning of how / when it gets repaired.

guylene2016

Oct 19, 2016

Sorry it has taken me sometime to write my review; I've been enjoying my new 2016 Murano SL. Greg Queen was wonderful to work with; the experience was enjoyable. Guylene Jones

Jamie

Oct 18, 2016

Friendly helpful Staff. They go out of their way every time I visit! I always leave feeling I have a good understanding of the work that was done to my car.

Ruth

Oct 18, 2016

It was one of the most pleasant visits to service my car. My first time having oil change on my new car, Saul cabrales at the service desk was so professional in his explanations and handling of my questions. My car was done quickly n waiting room was pleasant. Best part is television was Not blasting so I was able to read rather than watch tv. Very very pleased, told my daughter who has a new rogue also that she will be pleased when she goes for her first service. Everyone was very accommodating.

Pooja

Oct 17, 2016

Quick & pleasant experience. The associate was very nice & explained the service items in detail. The waiting area is also comfortable & well stocked.

Rebecca

Oct 16, 2016

Howard Krick was a fantastic sales rep. From the first day that we worked with him for a test drive, to days later when we finally purchased the vehicle, he is one of the primary reasons for us purchasing this vehicle. He mentioned that if we wanted to we could borrow the vehicle overnight and that helped seal the deal for us to purchase it. His personality, genuine care for us getting the right vehicle at the best price and his non-pushy persona made buying a vehicle at this dealership a very easy decision. We were not even ready to buy a vehicle until the spring and we told him so. This was about the third dealership we went to and he was the only car sales rep that we worked with that first day that swayed us to make a decision early. He was honest, friendly and a pleasure to work with. Definitely an asset to your dealership. Tony cemented the deal by going over by finances with us and being up-front about our options. His honesty was genuine and refreshing.

rross

Oct 16, 2016

Howard Krick was a fantastic sales rep. From the first day that we worked with him for a test drive, to days later when we finally purchased the vehicle, he is one of the primary reasons for us purchasing this vehicle. But Howard offered a deal that was very tantalizing. Then he mentioned that if we wanted to we could borrow the vehicle overnight and that helped seal the deal for us to purchase it. His personality, genuine care for us getting the right vehicle at the best price and his non-pushy persona made buying a vehicle at this dealership a very easy decision. We were not even ready to buy a vehicle until the spring 2017 and we told him so. This was about the third dealership we went to and he was the only car sales rep that we worked with that day that swayed us to make a decision early. He was honest, friendly and a pleasure to work with. Definitely an asset to your dealership. Tony cemented the deal by going over by the finances with us and being up-front about our options. His honesty was genuine and refreshing. David was the last person we worked with and he was very thorough and friendly in wrapping up paperwork quickly. Thank you Howard, I will definitely recommend you to my friends!!

Nicholas

Oct 15, 2016

the friendliness of my sale team (Angel and Tony Miceli).Angel calls back promptly every time I reach out to him.

Neal

Oct 14, 2016

Friendly, willing to work with me on price. Neil and Jason were great. Will recommend to family and friends for sure.

Bret

Oct 13, 2016

My sales associate, Howard, was a great help! I would recommend Howard for your next car purchase. He did a great job.

Javier

Oct 12, 2016

How informed I was kept while my car was being serviced by Saul my service advisor. Would definitely refer to others.

Suzanne

Oct 12, 2016

quick and easy. The service rep Anthony is always great. Thanks for washing my car. See you next time when I need and oil change. The coupons are good too.

Syed

Oct 12, 2016

Very well trained staff in all fields. Anthony as always took care of issue, & things were taken care of professionally with courtesy & respect

Richard

Oct 11, 2016

They fitted me into their busy schedule. Got me out on time even after I was informed that I needed some repairs.

jjackie

Oct 11, 2016

The thought of buying my first car all alone was intimidating. I'm a military member and was recently relocated to a new, unfamiliar city in Texas. I didn't want to just wander into a dealership and say "hey, sell me somethin' nice". So, I immediately thought of Howard Krick at Gerald Nissan and gave him a ring. Howard assured me that if I told him my budget and what I wanted that he would find the perfect ride for me and that he would even have the car shipped to Texas. Howard, with the help of Lance from finance, came through on his promise. They helped me take care of the entire sale via mail while I was training at a military installation. I'm the proud new owner of a 2016 Nissan Sentra and I love it! Near or far, no matter your situation, the folks at Gerald Nissan get it done!

Amy

Oct 10, 2016

Great help, on time and keeps you posted. I thought it was great they told me what I would need to do next time so I could prepare for it too!

Robert

Oct 10, 2016

My son was home from college for the weekend and he took his car in for a oil change and tire rotation. It took a while but we are very satisfied with Gerald Nissan. We have purchased two automobiles from Gerald over the past years.

maj121

Oct 10, 2016

I have been to dozens of car dealerships, and have seen many approaches. While I consider myself relatively informed on the process, I still dread the circus at times. However, from the moment I encountered the people at Gerald Nissan I felt relaxed and not rushed about buying a vehicle. Certainly, they tolerated a few visits before I finally narrowed my choice. I appreciate the opportunity to breathe while making a significant purchase. Thank you both Howard and Tony for a pleasurable and rewarding experience. Great vehicle to fit my needs and an excellent value to top the buying experience. Highly recommended.

steve the walleye fisherman

Oct 10, 2016

This is second purchase of Nissan Murano Platinum over last 4 years at Gerald's Nissan in Naperville. Enjoyed the friendly, courteous, and quality service from Howard Krick in sales and also Mohamed Aboutabi in finance. I was treated as a valued customer. The purchase negotiation was not high pressure which both Howard and Mohammed knew from my personality isn't my style. Would highly recommend seeing Howard when it comes time for you to purchase a Nissan vehicle.Also enjoying the first week driving my 2016 Murano and the upgrades in technology and riding ease they've made in this new model.

Stephen

Oct 8, 2016

It was very quick and professional the people are very friendly. The waiting area is a pleasant place and my car is always clean when I get it back

Terese

Oct 8, 2016

Anthony the service guy was very professional and went above and beyond for my service appointment. I would definitely take my car back to Gerald Nissan for service!

Donna

Oct 7, 2016

Excellent service department. Mark and Jesus are an asset to your dealership. Look how many cars I have purchased from your dealership (5). That speaks for itself.

Marletha

Oct 4, 2016

Professionalism , cleanliness of the facility. The staff is pleasant. I've had a good experience since I started coming to this location in 2015. If I decide to purchase again I would purchase from Gerald Nissan

Ronald

Oct 3, 2016

Our salesman Abraham Guzman was so nice and personable, and Tony Miceli the general sales manager was very patient and accommodating.

Willie

Oct 3, 2016

Service professionals always provide clear and concise communication regarding any issues. Gerald Nissan always provide plenty of options regarding transportation from the facility: shuttle or complimentary rental car.

Cristal

Oct 1, 2016

I thought the car buying experience was scary but Kevin made me feel comfortable with the process and he made me super excited to see my new vehicle. He explained everything to me in detail and I literally had no questions to ask. Great job!

Marc

Sep 30, 2016

Took my vehicle at my appointment time and finished faster than anticipated. Rep was very friendly and explained in detail what was done on my vehicle.

Barbara

Sep 28, 2016

Having a TV available to help pass the time. Having coffee and water while waiting was also a plus.It would have been nice if I was told before hand about the mileage recommendation uncovered service and the cost so I could have been better prepared.

Cristina

Sep 28, 2016

The warmness of the service team is always a joy, and how the team lead remembers conversations from previous visits makes me feel like I'm more than just a random customer coming to have my car worked on.

Arlene

Sep 27, 2016

Went in for an oil change, but was told I needed rear brakes and some other things to be done. Was given a loaner car and the work was completed in a reasonable amount of time.

Go Cubs

Sep 26, 2016

We were interested in purchasing a new Nissan in the Chicago Metro area and solicited quotes from several dealers. While none of the quotes were 100% transparent we narrowed our dealers list down to three and contacted them to verify the details. After several calls concerning the manufacturer rebates we were satisfied that the Gerald Nissan quote, as revised agreed with the rebates offered by Nissan. Wrong! We were subjected to numerous "bait and switch" tactics that were in complete conflict with the detailed quote that we received and the published manufacturer rebates. I would recommend that anyone seeking to purchase any vehicle offered by Gerald. Nissan, Hyundai, etc. to look for another dealer. If these tactics are traditional for Nissan dealers, check out other alternatives.

John

Sep 24, 2016

Jon David was good to work with and gave us a good deal on the car we wanted, Jon David, Jon David

Barbara

Sep 22, 2016

Serviced my car immediately even though I was 1/2 hr. early for my appt. Everyone was very friendly. Got an appt. very quickly.

Eloise

Sep 21, 2016

courteous treatment - cleanliness - full explanation of work being done -- happened to have buy 3 get 1 tire sale whichhelped with expense

Robert

Sep 19, 2016

Always have experienced timely and professional service. Dealership provides great customer service in a pleasant atmosphere. No suggestions for improvements.

MEvans76

Sep 19, 2016

Thank you Howard ,Yasser and Dave! Never met "dealership people" that were so honest and hard working. I will never buy a car from anywhere else.

Ariana

Sep 17, 2016

Didnt take very long and Anthony came out with the paperwoek of everything that had been and if theres anywork to be done, answer any questions i had

Bennett

Sep 17, 2016

The professionalism of Tom Huhn and Saul were very helpful and a pleasure to deal with. They kept me up-to-date and informed about my car repair.

Nikki

Sep 16, 2016

The service was very fast and efficient. I waited about 15 minutes less than was originally projected so I'm very happy with the service. Customer service was excellent.

Susan

Sep 16, 2016

All the personnel from my salesman Keevin through the manager were personable and efficient. I particularly appreciated the clarity and transparency of negotiating the deal and financing. Everyone went out of their way to be helpful.

Mary

Sep 15, 2016

easy and quick service always keep you in the loop as to the progress of your car and when it will be done

Robert

Sep 15, 2016

Great service and great experience. I would recommend Gerald Nissan as a place to buy and to service your vehicle. They take care of their customers.

Loretta

Sep 11, 2016

Friendly staff and quick. They were pretty spot on with timing. They said 90 minutes and it was 90 minutes.

Sandra

Sep 11, 2016

Friendly, quick, personable service. Explained the repairs needed and the cost to have them all done. Service was done quickly.

Georgina

Sep 10, 2016

Anthony was wonderful. Very responsive via email because I was unable to take calls at work due to poor signal and assisting customers. He communicated everything thoroughly.

Michael

Sep 10, 2016

My visit took far less time that expected. GREAT JOB! This is our 4th Nissan from Gerald, and you guys are GREAT!

Walter

Sep 9, 2016

Excellent customer service, friendly staff and a great deal overall. They even followed after my purchase to ensure I was still happy.

Cathy

Sep 8, 2016

The satisfaction of being able to book the appointment through the service dept. manager, and getting the assurance that accommodations would be made to provide a loaner car to get the work.

Frank

Sep 8, 2016

The vehicle (a Murano) sold itself to us. We are previous Nissan owners and have good and bad experiences with Nissan and this dealership (service department). The sales force has been friendly and helpful.

Terry

Sep 8, 2016

Neil was absolutely helpful and patient with our specific needs to deliver the vehicle and feature we requested. I truly appreciate the services.

Brian

Sep 7, 2016

Staff was fantastic to work with. My wife and I had a heart time while buying a new pathfinder! We would highly recommend working with this staff any day of the week.

Alyssa

Sep 6, 2016

Howard, our family friend, made the process easy and quick. Very happy with my vehicle and the lifetime warranty that comes with it.

Joseph

Sep 6, 2016

Excellent sales people and sales manager, Tony Micelli.The entire staff we work with at Gerald Nissan do an outstanding job in sales and service.

Judith

Sep 6, 2016

My sales person, Keeven made the entire process very easy for me. Plus I really like the car. Good experience.

Evelyn

Sep 5, 2016

Nice, kind and come and talk with you about your car. The cost was figured out when I dropped the car off.

Louis

Sep 3, 2016

The attention of the staff. My time waiting was great, I have a great advisor in Mark. I do miss Edgar Cortez. Hope he is doing well

bobinplainfield

Sep 2, 2016

My wife and I came in to Gerald Nissan on a referral and we were very impressed. We spent a couple hours with the salesperson, Patrick Gould, simply test driving and looking at a couple models. They worked with us long after the dealership closed to make our lease work for us. Dave, the finance manager, was also a pleasure to work with too. Really happy to have leased a Nissan Rogue with the team at Gerald. Overall, fantastic experience. Looking forward to going back here again.

Ruth

Sep 1, 2016

Everyone was pleasant and the waiting area was clean and inviting. There were drinks available and comfortable chairs. The service attendant was very helpful.

Kate Troc

Aug 31, 2016

Feel free to let go of all of the typical anxiety one feels when walking into a car dealer. From the moment we arrived, we felt a level of service and trust that is seldom associated with a car-buying experience. Howard Krik, our sales professional was attentive, truly listened to our concerns, and ultimately was able to get us everything we asked for.Yassir in finance was equally outstanding, working hard to get us where we wanted to be in terms of financing and payments. Finally, Deen Collins, the head of the dealership, took the time to introduce himself to my husband and I, and made the effort to begin a relationship with us that I know will last. Thank you to the entire team of Gerald Nissan, for a refreshingly enjoyable experience. You have made us a Nissan family, and we will be back!

MG

Aug 31, 2016

Anthony has some good people working with him and worked with me to put me into a beautiful new car. In particular, Gabe Molina deserves to be recognized for his friendly attitude and commitment to his customers. He went out of his way to make sure my questions were answered and even came out to my house to pick up my trade-in.

George

Aug 30, 2016

Quick and courteous. I came in for an adjustment to the passenger "air bag" system, then asked if I could get an oil change since I was there. I got everything done (air bag adjustment, oil change and even a tire rotation, all in less than 45 minutes.

Robert

Aug 30, 2016

The wait time was relatively fast considering how busy they get and the waiting area was relaxing and had wifi.

MIvemeyer

Aug 30, 2016

Working with Howard was great. We initially came to check out some other models and after talking with him about our needs, he pointed us toward the Rouge, which was perfect for us. He made the sales experience quick and most importantly easy. Highly recommend Howard and Gerald Nissan of Naperville.

Laurie

Aug 28, 2016

Mark, the service advisor is awesome! The wait time fits into my schedule. Love the coffe machines and cooler for water.

SueA

Aug 28, 2016

I went to Gerald Nissan to test drive the Juke and ended up driving one out the door. Working with Howard Krick was a true pleasure. I found Howard knowledgeable and easy to talk to. He listened to what I was looking for and how it fit into my budget. Howard was low-key and with no high pressure sales and no games. I did end up with a used vehicle rather than a brand new vehicle. But with Howard guiding the decision, I felt like I made the best decision and have not regretted one moment! It was an unexpected delight to find exactly what I had hoped at a price that I could afford. I had a good friend with me and Howard instinctively knew when to leave us in private to talk and when to insert his opinion. It was definitely the end of the day when we arrived to the dealership and not once did anyone complain about having to stay after hours to help us

Michael

Aug 27, 2016

Timely and accurate service. I was given a time frame the repairs would be done, and it was actually finished ahead of schedule

Robert

Aug 23, 2016

the service team looks out for my interests by discussing all service options needed and getting me the best price. Service members are courteous and the work is completed within the estimated time frame.

Shawn H

Aug 23, 2016

First-class treatment great experience is what I experienced at Gerald Nissan in Naperville . I recently purchased a new beautiful Nissan Rogue this past June . I had visited a number of other car dealerships before this and was very frustrated with the process . Our Gerald Nissan sales rep Howard Krick was incredible he walked us through the models we were interested in. How is passionate about cars, extremely knowledgeable, friendly, and was flexible to meet us when our schedule wasn't.. He made the purchasing decision a great one as did his Mgr Anthony . I have already recommended to my brother and two of my closest friends to visit Howie as they have new car needs and wanted to be treated like a professional. Howie he is a first-class guy go visit him and you will be treated right.

Keith

Aug 22, 2016

Very straight forward pricing, i feel like we got a great deal on the car we wanted with no haggling.

Clupenggy

Aug 22, 2016

Walk-in no problem. Then I told Angel & Anthony my predicament & told me no problem "Papi" den Angel & Anthony got working & gave me a "Solid1."

Ginger1466

Aug 20, 2016

Love my Nissian Altima!! Howard and Boris were very friendly and helpful!! My new dealership for sure!!! I will definitely recommend them to all my friends!!

Michael

Aug 19, 2016

Professional and courteous people. Willing to out of their way to explain and help you with automobile issues and concerns

danjlit

Aug 19, 2016

Howard and all the people we dealt with at the dealership were friendly, fair and helpful. We has an overall pleasant experience and would recommend Howard and the dealership to anyone.

KatieL

Aug 19, 2016

I have known Howard since I was about five years old so when I began to think about a getting a new car, Howard was the first person I thought of to help me with this process. I have never bought a new car before this and it is definitely a process that would make anyone nervous, but being able to work with Howard and Anthony I felt so comfortable and taken care of. Howard helped me find the exact car that I was looking for while giving me an amazing deal and being so generous and kind. Anthony was so helpful in assisting me with paperwork and finalizing the deal. My experience at this dealership was nothing but friendly people and being genuinely taken care of. I would recommend to anyone to come and take a look at what this Nissan has to offer, and not having to worry about being taken advantage of. These two men were so great to me and I have nothing bad to say about my experience. Thank you Howard and Anthony, I love my new 2016 Nissan Rogue!

FRANKLIN74

Aug 18, 2016

I had the pleasure of having Howard Krick first help my wife lease a 2015 Nissan Rogue last year, and again a few days ago he helped my daughter with her new Rogue as well. My daughter is a recent college grad who will have a college degree and a student loan to go with it. Howard Krick found just the right car to fit into her budget while giving us the peace of mind that she will have a safe, reliable car to drive. I can not say enough about the professionalism that Howard and Anthony showed us while making our purchase. Thank you from a Husband and a Father for making sure my girls got a great car at a great price! You're the Best Howard! Frank L.

JoseCampos9047

Aug 17, 2016

I'm very happy to have chosen Naperville Nissan as the dealer I bought my first brand new car from. I had a great experience there. Would highly recommend. Thank you Kathy, Howard, and Dave all for your help.

Patricia K. Bacha

Aug 17, 2016

Howard Krick (sales consultant), made this the most pleasurable first time buying experience for my daughter! Howard was so accommodating and helpful, Anthony really worked with us to make the deal happen, and Deen was just icing on the cake!! :) We enjoyed our experience so well, that two weeks later we came back and purchased another car for my other daughter. If you need a car, come see Howard Krick at Gerald Nissan, you won't be disappointed!! I highly recommend this dealership and Howard!

Johnemmi

Aug 13, 2016

Anthony did service to my cars key fob. He was very professional and explained every step of the process they would do to diagnose the fob. He also took my price range into consideration and helped me make my decisions. He explained how much each thing would cost and what would happen if their original plan didn't work. He was very pleasant and even aknowleged my daughter next to me instead of ignoring her like most people would. Anthony is very professional and pleasant. Would definitely recommend service here and recommend Anthony personally. Thank you!

Patricia

Aug 12, 2016

I appreciate the time spent by Paul Gawel in locating my vehicle and the patience and kindness of both Paul and my sales consultant, Abdel Eltawil.

Patrick

Aug 12, 2016

I liked how kind and friendly all of the employees are. Also, it's nice to get an explanation about what they did to my car each time I get an oil change so that I'm aware of what's going on.

Stephanie

Aug 10, 2016

Friendly and speedy customer service. They helped me out with the cost a repairs in the perfect time of need.

Devin

Aug 9, 2016

Working with Howard was great. It was a comfortable, pressure free experience. He let us do an extended test drive, which help calm our nerves. Overall, it was a great experience.

Kenneth

Aug 9, 2016

The salesforce was great. I would refer a friend to buy a car at this dealership. Thank you very much.

richard

Aug 8, 2016

We had a very good experience in working with Greg Queen to purchase a 2016 Murano SL. He was very courteous, friendly, and through in explaining the vehicle's features and taking us for a test drive on the specially constructed track behind the dealership. We would recommend him to any future buyer of a Nissan vehicle. Our meeting with the finance manager to process the paper work on the vehicle was a different story which color's our rating of the dealership. We purchased the vehicle by check and the finance manager wanted to know if we wanted to purchase a long term maintenance contract for the vehicle. I told him no, which should have been enough. He wanted to know why we did not which really surprised us. I told him that neither my wife or me have ever purchased a long term maintenance contract on any of the many previous vehicles we had purchased. We considered his manner rude and unprofessional in making these comments. Consequently, we cannot give the dealership the highest rating.

Debra

Aug 6, 2016

The sales staff was very attentive, helpful and friendly. They offered me water, didn't keep me waiting, and took me for a test drive.

Joseph

Aug 5, 2016

on time, quick completion of oil change and inspection service. Started service at apt time and took less than 20 minutes to complete

Katherine

Aug 5, 2016

Love the way we are treated as customers. I have never had an easier car buying process working with Gerald Nissan. I have purchased a total of 5 cars with Gerald Nissan of Naperville and I look forward to working with them again in the future.

Kevin, Lisa Knippen

Aug 5, 2016

Anthony and Howard did an outstanding job and we could not be happier with the outcome. We will only deal with this dealership and can't wait to come back in the future to do more busines with them!!

Siegfried

Aug 4, 2016

they repair a problem with the noise under the car and explanted it. time it took to service was very shortened excellent

clkstn

Aug 4, 2016

Easy transaction. Very good price on a new 2016 platinum maxima. Angel was friendly, professional, caring. Explained all features and made sure all was correct. Yassir is a great person and manager, very professional and easy to deal with. I have been purchasing vehicles from Gerald since 1999! Service before, during, and after the sale is exceptional. That's why I have been buying from them for so many years.

sinister

Aug 3, 2016

I purchased a 2016 Murano from Gerald. From the first internet contact with Kathy Wong, sales consultant Howard Krick , Anthony Micelli , Jason Allen and Dave Webb the process was really good. This was a special vehicle for my wife and we made some changes in equipment that I would have considered a little extraordinary but they never hesitated to meet our requests. Howard did an exceptional job for us in spearheading our purchase. I live 30 miles from this dealership but I'd go back in a heartbeat because of these people. Oh by the way the car and the price were great!

Scott and Colleen Honeyman

Aug 2, 2016

We will be back! Deen and Howard made this shopping experience easy and enjoyable with the end result being a really great car at an equally great price. We expressed to them what we were looking for and they searched and found it for us in no time at all. We love the car and appreciate the quality service provided to us by both Deen and Howard and everyone at the dealership. Gerald Nissan is number one with our family and we will be sure to come back to them for our next car purchase.

reckitt

Aug 2, 2016

I came in looking for a specific vehicle which I had found online at a Gerald dealership, but at Gerald Nissan we located the same year/make/model with an even better Carfax report. Howard Krick drove me to multiple lots until we found the vehicle. It was a great starter car for my college-age son. We came to an agreement on the price through multiple phone calls and I signed papers the next day. Howard was a delight to work with, genuinely helpful without being pushy. The vehicle needed detailing and touch ups, so I was given a great loaner for a day or two while the work was being done. The service department and several other sales staff were very friendly also. Kudos to this dealership and a great car-buying experience.

Euberto

Aug 1, 2016

right time of estimate of job to be performed, even earlier, good personnel and technician ( Anthony Zubjeck ) nice and clean facility and friendly staffs.

Tim

Aug 1, 2016

I was out of town on a Friday afternoon. My wife and daughter experienced a significant operating issue with our Nissan Maxima while driving it in our home region. They got it to run long enough to take it to Gerald Nissan. They immediately took care of them, in large part due to the great Service relationship that I have built with that Team over the years. Very Impressive Team!!

rogue, cheryl#2

Jul 31, 2016

I came into the dealership to trade in a car that was purchased this year from this dealership. Howard worked with me and he did an excellent job assisting me with my new car. The salesman I have worked with since 2013 which is Greg Queen was not in the office at the time I traded in my car, but Greg and Howard work very close with each other and I appreciate the fact that I can trust and work with these 2 individuals and get great service from them and Gerald Nissan dealership. Great job to the both of you and all of the people that made this happen for me. A special thanks to Jason Allen you are the best. I won't shop anywhere else, a lifetime customer.Thanks Cheryl Brewer

Daniel

Jul 30, 2016

Dealing with everyone including Kathy Wong, Dave Webb, Jason Allen, Anthony Miceli and my sales consultant Howard Krick was nothing but exceptional. I'm 73 years old and have bought "a few" cars in my day.I can tell you that this was a stress LESS experience mainly because of all of you. Thank you all. Oh by the way, the Murano is pretty nice also!!

Zijad

Jul 29, 2016

You met my expectations and made me walk out happy with my purchase. The associate I worked with, Bekim, was extremely helpful.

Mark

Jul 25, 2016

I was met in a timely fashion. The service was quick. Appointment on time. Detailed explanation of services completed and upcoming.

Sandra

Jul 25, 2016

Saul was professional and explained what was wrong with my car. I did not feel like I was being sold items I did not need.

Linda

Jul 23, 2016

Mark always takes care of me. This is why I lease my cars here, I love all the service guys.

Janet

Jul 21, 2016

Kept informed of work needed. I don't have 20 words to tell you. If you want people to complete your surveys, don't require 20 words!

Thomas

Jul 20, 2016

This is my 3rd car from this dealership. Friendly. Quick. Wi-fi is nice. Clean bathrooms. I always enjoy the coffee and overall experience.

Edward

Jul 19, 2016

Gerald Nissan is by far and away the best dealership I have ever worked with for our vehicles. I do not even bother wasting time looking elsewhere. Tony, Kevin and of course Deen do a spectacular job, as always. I will continue to refer my friends and family to Gerald.I would go so far as to say to buy from them is a fun and enjoyable experience.

Theresa

Jul 17, 2016

I was a walk in for an oil change. I left the car at the dealer to do some errands. Anthony called me to say I needed a few minor things done to the car. The car was ready quickly. I go to the dealer so they can alert me to any other problems I may have to address. I like it that they wash my car too!

William

Jul 17, 2016

Bob and Kevin are top notch individuals. They treated me with respect and ensured I was completely satisfied through out the entire process. The courtesy extended to me and overall professionalism displayed is second to none. This is the third vehicle I have purchased from Gerald Nissan Naperville and it will not be the last.

Dhimitraq

Jul 16, 2016

They are very correct and with very good attitude. They helped me to find to many choices for leasing and new car.

Christine

Jul 15, 2016

Mark in service went above and beyond to help figure out my transmission Failure was due to a mistake by another business and helped me work through the process of holding them financially responsible to get it fixed.

Satish

Jul 15, 2016

My service associate Mark was very friendly and super efficient. I liked the fact that my service request was handled in a timely manner without prior appointment.

Joseph

Jul 12, 2016

I liked your stock of vehicles in stock. Unfortunately you sold the exact vehicle I was looking for, but you had other color and package options that were very sufficient.

Jose

Jul 10, 2016

Well attended, taken care of , warm and friendly staff and clean facilities (cut back the feedback requirement of 20 words)

Bonita

Jul 9, 2016

The staff is respectful and knowledgeable (as they should be). I always feel that my safety is first and foremost; not trying to up charge me for unnecessary repairs.

Carolyn

Jul 8, 2016

The work was completed in less time than I had expected--that was a bonus! The service technicians are always polite, too.

Joan

Jul 8, 2016

My service Manager, Mark, is great -- always courteous, informative and service oriented. Cars are done right, the first time and on estimate

Margarita

Jul 8, 2016

Extremely courteous and friendly. Concern about solving my problems. Did a fine job beyond my expectations. I feel welcome each time I am there. Thank you.

Steven

Jul 7, 2016

Friendly staff, told me everything they were going to do. Service was provided in a timely manner. The waiting area was clean and they had a tv to watch.

Timothy

Jul 7, 2016

Customer service was over the top! I will definitely come back for future service. Everything was done to my liking.

Kristin

Jul 6, 2016

Service staff is very friendly, easy to speak to and does a pretty good job explaining.Thank you for having someone available now to go get cars from the back instead of making us walk back there to find them

Chien

Jul 4, 2016

QUICK AND EXCELLENT................Highly Recommend for regular maintance~~~~Keep note if there's any coupon left. It will show great discount for it.

Philip

Jul 1, 2016

Friendly, knowledgeable and honest sales rep, Gabriel Molina. Gabe was familiar with all of the vehicle features and explained them very well. Clean and modern showroom. Large selection of vehicles in stock. Low pressure sales. Good prices.

Katherine

Jun 29, 2016

They are very friendly and make any situation right. There was a miscommunication and they made it better without me even asking them to.

Lynn

Jun 29, 2016

Got a quick appt and recall was handled efficiently. Workers were prompt and courteous. I was glad yo be notified about this recall and have it taken care of.

Otto

Jun 29, 2016

Very clean facilities and friendly service advisers and really cool sales people happy to answer my questions even though I was just there for service and no pressure.

Melecita

Jun 27, 2016

Courteous and quick service. In short, good customer service and discussed to me thoroughly the work being done to my vehicle.

Brian

Jun 26, 2016

They were not pushy. And worked hard to find the truck I wanted with every option. and they get you out fast.

Aubrey

Jun 25, 2016

I walked in and they asked exactly what I wanted. I told them and they were able to find the perfect car for my needs & stay within the budget I specified. No games & no wasting my time!!!

Bob

Jun 25, 2016

Fast. Friendly. Work done well. Staff was knowledgeable and courteous. Store clean and light. Car was washed as well! Would recommend this dealer to others.

Amy

Jun 24, 2016

Great and quick and they explain everything well. They get to know you as a person which is nice not to be just a number.

Arlene

Jun 24, 2016

I came in for an oil change. Wait was not long. They also checked to see if any additional things needed to be fixed.

Kenneth

Jun 24, 2016

Great deal, nice people to do business with. I was in and out in 3 hours with my new car

Brittany

Jun 22, 2016

I have a hard time trusting people with my car but I know it is in good hands with Nissan. Thanks to Mark for his friendly service!

Ed

Jun 22, 2016

Fast and friendly service. Needed repairs and cost reviewed prior to work being performed. Work completed within estimated time frame.

John

Jun 21, 2016

Got in quickly, four items, all handled quickly and professionally. It is always pleasure to have my car serviced here, and it come back washed!!!

Andrew

Jun 20, 2016

Gerald Nissan's sales staff was very patient, friendly, and knowledgable. The dealership has a great inventory of cars and access to a unique driver testing facility. The pricing was very fair and the process in leasing the car was as efficient as could be expected

Dan

Jun 20, 2016

Ease of scheduling an appointment. Received diagnosis soon after dropping car off. Friendly staff and nice waiting area to spend time while waiting for the repairs to complete.

Ovidio

Jun 20, 2016

I was very pleased with my experience with nissan. I couldn't be any more happy with it. I highly recommend!

Tricia

Jun 20, 2016

Excellent customer service. Everyone was very respectful. The facilities were extremely clean. My vehicle was well maintenanced and cleaned before being brought back to me. All in all my experiance with Gerald Nissan is always outstanding.

Erich

Jun 19, 2016

From the moment I arrived I was greeted at the door by Tony, and Adrian was like an old friend I didn't know I had missed. The test drive was very cool on the track you have there, and I was amazed at how seamless and easy the paperwork was made for me. They really know their stuff!

Samir

Jun 18, 2016

The professional and friendly staff and management. Knowledge about the features of vehicles, and the service team. Reaching out to customers, and keeping them updated.

Purlette

Jun 17, 2016

Recognized me and took possession of my concerns. Very clean facility and crew. Pricing is reasonable. Work completed in a timely manner.

tliskey

Jun 17, 2016

Thanks to new sales consultant Patrick Gould for his patience and guidance in getting my college age daughter the RIGHT solution at the RIGHT price. His service and knowledge exceeded our expectations. They have a solid team at this dealership.

Eva

Jun 16, 2016

I enjoyed everything, I felt like family and was treated like a very special guest. My sales agent was very knowledgeable and friendly, the GM was funny and was great to work with, when signing paperwork I was informed about my options but was not pressured into anything.Thank you!

Margaret

Jun 12, 2016

The wait to complete the service was reasonable and the technician I was working with was helpful and very considerate.

Matthew

Jun 12, 2016

My salesperson Vinod and the sales manager Bob Sweet made the process very easy, fun, and enjoyable. Vinod was very knowledgeable and thorough.

Margaret

Jun 11, 2016

Friendly people. Ed Schmitt is a very nice salesperson. No pressure. Good inventory. Pleasant surroundings. Since I have leased several vehicles there it's just easy to do.

Sara

Jun 8, 2016

Jon and Howard were both great! Excellent customer service!! I will definitely go back for another vehicle. They worked with me on my trade and listened to my needs.

Greg

Jun 6, 2016

The lengths that Howard, Patrick, Jason, and Dave went to, not only in accommodating my budget, but guaranteeing I found a vehicle I loved, are second to none. Their patience, customer service, and knowledge ensured that I left fully understanding all my vehicle offered, and complete confidence that I could contact any of them regarding any questions or concerns. I have NEVER had a buying experience like this before, and will surely recommend that any person I know interested in purchasing a vehicle, contact any of these fine gentlemen.

Michelle

Jun 6, 2016

Sales staff were friendly. Good selection of the model I was looking for. Enjoyed driving on the test track. Ease of purchase.

saejo815

Jun 6, 2016

greg queen was wonderful! i've had several pushy dealers and he didn't do that. it was very relaxed and i was able to take my time, without promise of purchase.

Norma

Jun 3, 2016

helpful and friendly place.. Big selection too. Our salesman was AL and he was made us feel welcome. He spent time educating us on the features and options.

John

Jun 2, 2016

Quick, correct , reasonable cost and good service. Very professional and explained all things done. Can make appointments within a short period of time.

Mary

Jun 1, 2016

Low pressure sales person who answered all my questions. Very easy and pleasant to work with. Didn't have to spend a whole day working through the buying process. They had me in and out within a couple of hours!

James

May 31, 2016

Polite and friendly service with experience to back up the finished product delivered. I always feel welcome and rest assured the job will be done right.

Melissa

May 31, 2016

Howard Krick was amazing! Loved his down to earth personality and his positive attitude! Anthony the GM worked really hard to get me where I wanted to be and I really appreciated the time he took to get me a good deal. I didn't think it would be possible to get the car I wanted, but they made it happen. I LOVE my new car and it's all because of Howard and Anthony!

mrbooni

May 28, 2016

My dad purchased a Nissan NV200. They got it imported from another dealer. I thought the cars go through an inspection once they come to a new dealer, but after we bought it, we noticed that the drivers inside lower part of the door's painting is damaged. It is a brand new 2015 vehicle. How could they let this happen. Thankfully they fixed the problem by taking it to a body shop, they did not even offer a loaner though. Missed a day of work. Another issue came after owning the car for about a couple months. The ABS light came ON, and ofcourse i took it to the dealer, they refused to look at it because i did not have an appointment. Well, how can i expect that my ABS is gonna stop working on a brand new frikkin car. I demanded them to take a look at it the same day, and they said that the ABS sensor was cut by someone. Right! Someone is gonna go under that low car and just cut that sensor. Why wouldn't that someone just pop the tires instead? I think dumb service advisers work there, how could they just make up that story? Well, if i would believe that story, then i would have to blame my wife, the car was in the garage, she came out and just cut the ABS sensor, like she really needs to do that. The warranty ofcourse refused to cover the cost of the repair, i had to call the corporates and the service department. And after like a month of calls, the problem got resolved. They ordered the parts, installed it for free. They were trying to charge me 480 and then 80 and i got it down to zero. If you buy from these guys, the service department will try to rip you off, so stay on your word and demand the service for free when you know it wasn't your fault. Just be reasonable. im not telling you to demand free oil change.I wish i knew about this website earlier, this happened like a year ago. Hopefully this helps someone in the future. Just get a Honda instead, why do you need A NISSAN!!!??? and avoid Mark Jillich, he is the rip off dude, and he made up the story about my wife cutting my abs sensor, that dude needs to learn something, and he is rude on the phone. Hey Gerald, maybe its time to retrain him.?

Lon

May 27, 2016

very easy to schedule. prompt check-in. very honest and professional information from service advisors. always finding the best fix for your budget. always make you feel like the dealership appreciates your long term relationship.

Tom

May 27, 2016

Alvaro was excellent to work with. He explained car's features in great detail upon delivery. Finance Manager Dan was thorough and kept his presentation at an understandable pace.

Toni

May 24, 2016

Freindly people...no presure. Always concernd if we are comfy while we wait!! Very impressed!! I will definitely be telling my freinds about this place.....

Sara

May 23, 2016

The Service Manager explained everything in detail. My vehicle was cleaned inside and out. Very happy with the customer service I received.

Cheryl

May 20, 2016

The service tech that took care of me was very friendly and took his time to review the service planned for the vehicle. Though it was routine, he was pleasant and provided good detail.

Elizabeth

May 19, 2016

Vinod was very patient in explaining all the details of the lease to me. I very much appreciated that! Very happy with the service from everyone at Gerald Nissan!

Dan

May 18, 2016

Friendly and helpful service advisor and cashier staff. Brought my vehicle is for scheduled appointment covering several matters mentioned at last service visit.

Anthony

May 16, 2016

It was like buying from family! Howard was very knowledgeable about the product, and didn't hesitate to let us try several cars till we found the right one. Anthony the manager was very fair and helpful as was Mo in the finance department. The service department is top notch as well, looking forward to a long satisfying relationship.

Richard

May 15, 2016

all aspects great people very very friendly all wanted to help and if this not enough then the survey is over

David

May 12, 2016

I brought my 2014 Maxima in for AC service. The service manager is very professional and courteous. The technician fixed the AC problem, which was covered by the extra warranty that I purchased with the car, and now the AC works great!

John

May 12, 2016

It was all good service from beginning to end. No problems at all with any aspects of the service performed.

Natalja

May 12, 2016

Excellent service, fast , very good customer service. Also, it is very reliable service. I can trust Naperville Nissan to take care of my car ! I already recommended it to my friends and family .

Michael

May 11, 2016

You can tell that BJ just loves his job, very energetic and knowledgeable, a tremendous asset to the dealership. The leadership team stepped in to support the sales process and work through the various opportunities associated with the vehicle sale.

Abdul123

May 10, 2016

I visited this dealer today R/O number 6268877/1 for routine maintanence on my 2012 Nissan Rogue. I actually moved from another city to Naperville-IL recently and this was my first visit to this dealer. During my last service from another Nissan dealer I knew my rear brake pads will be due for replacement very soon, so I was mentally ready to have it changed once service team will highlight today. To my utter surprise the guy came up with several other issues but no mention of the brake pads. When he brought the inspection sheet for discussions I saw no mention of these. On my inquiry he said the guys have inspected but not reported on the sheet so I asked him to have this evaluated. After a little while he came up with the inspection report highlighting that the brakes are all perfect. I then specifically inquired and he said we inspected them and they are all fine. This naturally shattered my confidence on the credibility of this inspection and I decided not to get any thing else done with them. I have a feeling that they wanted to get more high ticket job with less labour like air filter, cabin filter, battery replacement, drive belt and loose heat shield ( these were the recommended items from the service team) but probably brake pads are more labour intensive and less money they totally ignored. I felt betrayed and now even suspect the report they came up with.Something one never expect from Nissan. Just to let you know I had Murrano and Versa in use too along with Rogue. I never experienced such a non pro attitude before.Nissan to kindly look into this as such practices are unethical as well as jeopardising safety of the driver.

Karen

May 9, 2016

Always have personalized service when coming to Gerald Nissan in all departments, from the first person to greet you til the check out process.

Mohamed

May 9, 2016

Nice people, Fast services, Excellent work done on timeProviding all details about what type of work was done, and what ever work need to be done in the future

Maria

May 8, 2016

Everyone there was super friendly! The team was very helpful and knowledgeable. Big thanks to Mohammed the finance manager and Adrian my sales person! I love my new car !

David

May 4, 2016

Gerarld's Inernet Sales Department is top notch. Within an hour of my inquiry about a quote on a new Nissan Rogue I received a call from Paul Gawel the Internet Sales Director. He was very informative about the Rogue and took the time to discuss my needs. When I went to the dealership Paul introduced me to my salesman Howard Krick. Howard and I took a test drive in the Rogue. Howard was great... I wasn't sure if I wanted to lease or buy so he went over all my options.I decided to buy the Rogue. I met Anthony Miceli the sales manager he had me out of the dealership in less than two hours with a new car. The best car buying experience I have ever had! I knew what I wanted and Gerarld got it for me without any hassle!

Latisha

May 3, 2016

Mark is always very nice and greets us with a smile. He makes every effort to get us in and out in a timely manner. He is very professional and straightforward when it comes to discussing necessary auto repairs for my vehicle. I totally trust him and his suggestions when it comes to my care repairs.

Susan

May 1, 2016

There was a understanding of my budget and respect for my time. I appreciated that. In today's day of online shopping we have to be able to buy a car in a quick efficient process. Thank you !

Christian

Apr 29, 2016

I've purchased many cars over the years but I have to say, Kevin Bombeck is one of the best sales consultants I've worked with. He knew what we were looking for, answered all our questions, and ultimately helped us drive home in the car we wanted.

Maryann

Apr 29, 2016

I like the friendly and professional staff. They did not try to over sell me on service. They explained what service I will need within the next year. The waiting area is clean and comfortable.

Daniel

Apr 28, 2016

A kind salesman who understood my position and situation in life, when I said no there was no continued harassment for a sale. Fair and reasonable. Shout out to Greg Queen for being so helpful through the entire process and having a bit of fun and some laughs.

Inna

Apr 27, 2016

Prompt service, great quality. I always service my cars at Gerald Nissan and this service always exceeds my expectation! Very nice job that they do to all my cars!

Nico Fanizza

Apr 27, 2016

I was out purchasing my first vehicle and was amazed at the level of detail my sales rep. Greg Queen had about the vehicles I was looking at. He made picking a car very quick and easy. In the end I was pleased with my decision and would highly recommend Greg to anyone who visits Gerald Nissan. Between him, Anthony Miceli, and Dave Webb I was able to have a smooth fair shopping experience for my first vehicle. 10/10! Thanks Gerald Nissan!

Nico

Apr 26, 2016

The service was amazing and the staff was knowledgeable about not only my car but any other vehicle I asked about.

Tanya

Apr 26, 2016

I love working with my service advisor, Mark Jillich. I am 100% confident that my Nissan Altima is receiving the best maintenance and service. I have a great deal of trust in Mark and the entire service department.

Joan

Apr 25, 2016

The tech called me as asked before they started and when they were done. the car was ready when I wanted.

Kalpesh

Apr 25, 2016

Repainr was completed promptly, Best customer service. This dealer ship does not try to oversell repair needed. They will let you know on where to keep eye in near future..

Linda

Apr 24, 2016

Greg Queen was a delight to work with. I felt that everyone was polite, had a great attitude, and made the car buying experience as pleasant as possible.

jax

Apr 22, 2016

Maybe buying a Nissan is easy (I doubt all reviews that state this) but maintaining one with this dealership will give you grief for years to come.First off, if you don't have an appointment they will send you back home. Second, if you do have an appointment set up online (which is cumbersome) the online system doesn't inform you that the mechanics leave at 4pm. Now you drove there again for no reason. Also, since you don't know that the mechanics leave at 4pm, you won't know that you will have to leave your car at the dealership overnight. There are no shuttles or cars for you to take. You are stuck. At the Valley Honda dealership, I never made an appointment and things get done that day. Open until 9pm. If it takes longer they'll give you a car or shuttle you home. Back to Gerald Nissan, watch what happens if you pull up to the service advisors! They will not even acknowledge your presence and you won't know who to address either. Talking about an awkward staring contest.The service is mediocre as my tire thread seems to keep growing according to their paperwork, lol. Once you are done with the service they hand you the bill to go pay but if you have questions about the performed service you'll have to wait back in line for the service advisor. This is the mother of cumbersome inefficient processes. Some leave the paperwork in your car, some hand it to you with your bill, some staple it to the bill. Plus, my services are identical but somehow cost all different.On top of that, these cars have quality issues galore although that's not the dealerships fault. My Nissan has a wet trunk, which is normal according to the service advisor. It rattles everywhere and squeaks when braking. All totally normal for a 20k mile car. Also, they found thousand's of dollars of repairs on a pristine 20k mile car. Nissan Consumer Affairs told me to flex off. Nissan is nothing but headache, the cars, the dealership experience, the consumer affairs experience and .... the value of the car or the lack thereof. I lost 50% of the value of the car within 20k miles. Add another 25% of the remaining value in mystery repair costs that are not covered by warranty, you'll end up in that dealership more than you want. Save yourself and stay away from these cars.

Avrey Smith

Apr 21, 2016

This is my 3rd car in 2 years from Gerald and Howard took care of me as always! Howard is awesome to work with and I have referred several people to him! Can't thank him and the Gerald Nissan Family enough for their partnership over the last few years!

Belen

Apr 19, 2016

Every one was very friendly; although it was a long process, it went by smoothly. The facility was very clean and the attention to my family and me as a buyer was excellent.

Jolanta

Apr 16, 2016

Fast, courteous, accurate service . Everything was done quickly and professionally I would recommend them anytime. Will continue to go there for service

Lamberto

Apr 15, 2016

Saul explained the prices for services and honored the email discount!Clean waiting area and even a window to watch the services performed on vehicles.

Troyboy

Apr 15, 2016

My wife and I just leased our second Nissan within the last six months. The service was excellent provided by Howard Krick and the deal was extraordinary. We are very satisfied with our vehicles and the service provided. Thank you Gerald Nissan! Troy & Diane Jewell

Therese

Apr 13, 2016

I came in an hour earlier than my scheduled appointment for an oil change. I was taken in immediately and the oil was changed, car was inspected and I left in less than 30 minutes. Everyone at Nissan Naperville is very pleasant and cheerful. I always look forward to coming to this dealership.

Caroline

Apr 12, 2016

Dealership is clean, professional and honest. I bought my car there in 2010 and drove in from Chicago every time I needed an oil change or had an issue for the last 6 years because I believe that the service staff is honest and I can count on them to give me a decent price and an honest answer to what needs to be fixed, why, when, etc. Going the extra mile and being honest are the reasons why I keep coming back even though I now live next to a different Nissan dealer!

Timothy

Apr 12, 2016

Tony and Neil I felt were fair, patient and understanding. Pleasure to work with and would recommend this dealership to anyone looking for a new vehicle.

Audrey

Apr 11, 2016

The staff was very helpful. They were able to find the right car for me at a price that I could afford.

Jose

Apr 11, 2016

It was fast, great service. The technicians were friendly and kept you updated on the progress of your vehicle. Excellent, i will return

Suzanne

Apr 11, 2016

Everyone at the dealership was polite, helpful, knowledgeable, and they did a great job working on my car. They even gave me a ride home so I didn't have to sit and wait for the work to be done.

Sandra

Apr 10, 2016

Saul took the time to talk to me about my car. I was given a list of repairs that were needed and they helped me decide the most important option first.

Aneta

Apr 6, 2016

We could tell that you wanted our business and you were willing to work with us to come to a price agreement everyone was comfortable with.

Alisa

Apr 3, 2016

As always the speed at which my service was done. Gerald Nissan takes care of their customers that is why I'm a returning one.

Patricia

Apr 3, 2016

I appreciate the time spent by Paul Gawel in locating my vehicle and the patience and kindness of both Paul and my sales consultant, Abdel Eltawil.

Daniel

Apr 1, 2016

I appreciated the timely attention to my car, questions, and follow up actions. I felt like I was provided straight forward and honest diagnosis for not only the issues I knew I had but for the health of the rest of the vehicle as well. I feel much more confident that my car is in good shape now inside and out.

Edward

Mar 31, 2016

Quick, suggested needed repair, courteous and friendly, ease of making reservation, reasonable price this time. Facility is clean and car was returned to me washed.

Jodi

Mar 31, 2016

We love Anthony in the service dept. He is very knowledgeable and friendly. He cares that we are taken care of.

Joy

Mar 31, 2016

Just love joking around with the guys in service... Car is always nice and clean. If I do have a problem, they take care of me right away!!!

Ralph

Mar 31, 2016

Prompt correctly done service and very friendly staff. We are moving out of state & wish Gerald was in North Carolina.

Georgemolly73

Mar 28, 2016

We were looking for a used car and drove to this dealership, was just looking, but we parked and walked to the front door and was met by Mr. Queen, he asked what we were there for and we talked and he took us to couple cars and really worked with us to get a great deal and was very pleased with all the effort he took for us to get a car which we really liked, will recommend him to all of our friends and family

Michael

Mar 27, 2016

My service professional was very pleasant to work with, had lots of personality, and actively looked to engage. Other dealers should look to emulate this level of customer service.

Yelitza

Mar 27, 2016

Sales was very attentive and was very willing to negotiate to get us the client what we were looking for.

Kiran

Mar 24, 2016

Great, friendly and approachable employees. All questions were answered so there was no uncertainty. Howard Krick provided a great experience.

Lori

Mar 24, 2016

Our salesman David was exceptional on his second day of employment with Gerald. His easy going demeanor was a pleasant surprise of which all salesmen should follow.

Karen

Mar 23, 2016

wonderful service!! Anthony the sales representative was able to get our car serviced the same day for the brakes. He was very knowledgeable about the parts of the brake that needed to be repaired!

Darleen

Mar 20, 2016

Being walked to the cashier instead of just being told where it was. This wa the first time I was there.

Juan

Mar 20, 2016

attention was very important to me responded to each one of the questions, also explanation full of services the company provides

Ryan

Mar 18, 2016

Howard is the Man! Great person to work with. He is always trying to get you the best deal possible.

Cindy

Mar 17, 2016

Friendly service writter and staff, no presure, fast service, good coffee too! No appointment required. Even washed my Murano! Thanks.

Kimberly

Mar 17, 2016

The experience was friendly, the service person took the time to walk me through my cars inspection which I appreciated.

Richard

Mar 17, 2016

The service provided was quick and courteous with no complaints. Even though I hadn't scheduled an appointment, my car was serviced and was done in under an hour.

paulbesch

Mar 14, 2016

Just leased my 3rd Nissan at Gerald Nissan and couldn't be happier! Tony Miceli and his Team hit one home run after another! My previous sales rep had left Gerald, so Tony and Yassir introduced me to Howard Krick, and we were off to the races! I knew what I wanted and Howard made sure that I got just that and even a little more! He was patient, knowledgeable, and helpful. Once I selected my car, he made sure I knew about all the new/changed features on the interior of my new Nissan Murano too. Actually there were two or three others at the dealership were making sure that we had everything covered (including getting my mats and plates from the old car) -- Howard just made sure it was smooth sailing. I'll stick with this Team time and time again! Thanks Tony, Howard, Yassir and Mo (Mr. Finance!)!

Frank

Mar 13, 2016

Radiator transmission lawsuit recall"They don't honor it" They knew the recall was from a problem with the radiator leaking into the transmission ' their mechanics verify the problem was from the radiator leaking into the transmission,The same as all other related items the transmission with the lawsuit'All runarounds'

Cleveland

Mar 11, 2016

The service that is provided is always welcoming. We love having our vehicle serviced there. The atmosphere is very comfortable.

Douglas

Mar 11, 2016

No pressure. Greg Queen answered all of our questions but never tried to force the sale. He is very knowledgeable and gave us honest answers.

Mike

Mar 11, 2016

Anthony was responsive, explained my repairs well. Service Manager also got engaged, recognizing and resolving my concerns noting my loyalty to Gerald based on a great service record

John

Mar 10, 2016

Great service. I pull car in and there waiting to get my key and info. Car is taken and serviced in a timely manor.

Betsy

Mar 8, 2016

Vinod is always extremely helpful without being pushy. Everyone at this dealership is so friendly ... I keep coming back every time I have a new car need.

Laura

Mar 8, 2016

Fast, friendly and courteous service from all departments! The entire staff at Gerald Nissan is great! It's always a pleasure to walk into such a nice environment to do business.

Melanie

Mar 8, 2016

I really like the ease of setting up the appointment and the quickness of service at the Naperville facility. The service guys are very nice and helpful.

nateschell

Mar 8, 2016

We came to Gerald Nissan because of the competitive prices we saw on Cars.com, but we weren't planning to buy anything yet. Greg was very knowledgeable and was able to tell us about the car we came to see, then let us take a test drive. We loved it but still weren't sure if we wanted to buy. Greg was upfront and honest with us when we talked about pricing, and he was patient while we determined what we were able to afford. He went above and beyond to help us through our indecision and meet our needs. This was the first car we've bought as a family, and we intend to come back to Gerald Nissan for our future cars.

Jennifer

Mar 6, 2016

Friendly service from staff and always have my car done when expected. I have not purchased from Gerald, but enjoy their maintenance team.

Melodie

Mar 5, 2016

I've been nursing along a wreck of a used car for a while now because I thought needed to pay it off before giving it up. This week it finally got to where the noises were getting to me, and I brought it in to Gerald Nissan to have the Service Department give me the verdict I feared -- it needed an overwhelming amount of repairs just to be safe to continue to drive, and that didn't even address the "nuisance" problems like no heat & air and a rough transmission. I really appreciated their honesty and that they didn't try to talk me into making repairs on that they recognized as a sinking ship. Because of that experience, I looked to Gerald's inventory of pre-owned cars to see if I could find a replacement.This morning I had the great pleasure of working with Greg to get a car that I can actually drive with pleasure and confidence, for a price that I can easily work into my budget. He helped me navigate the hurdles of getting the Death Trap paid off, and making sure I was comfortable with my choices along the way. This potentially stressful situation turned into a happy adventure thanks to Greg and the rest of the friendly staff and Gerald Nissan. I can't thank them all enough!

Lisa

Mar 4, 2016

I was there for an oil change. I had good, prompt service. They took my car right away at my appointment time and within a half hour it was done.

Paul

Mar 4, 2016

Great product, Personal attention, you listened to what I wanted/needed -- and you recognized me as a long time Nissan customer -- and you had the car I wanted! Tony Miceli treated me like I was someone important -- and I'm not! A great experience!

Cynthia

Mar 1, 2016

No haggling or stress. I got the car I wanted at the price I wanted! Adrian was awesome to work with and very patient, professional and treated me with respect. I would definetely recommend Gerald Nissan!

Jacquelyn

Mar 1, 2016

Mark Jillich always takes care of us. He provides us excellent customer service. He is the only one we want to deal with when bringing our car in for service.

Sean

Mar 1, 2016

I was extremely impressed with my sales associate Ed Schmitt. His knowledge of your products and services were the reason for my choice of a new Sentra.

Juanita

Feb 29, 2016

Great Service and customer experience provided. Facility was clean and neat. Was able to enjoy a free cup of Starbucks coffee while I waited for my car.

Mikhail

Feb 29, 2016

Really great customer support, always timely and professional, making an appointment is always very easy, I can always trust their professional opinion

John

Feb 27, 2016

Very attentive staff and professional process. Great value for the price I paid. Timely response to all my questions. I highly recommend Gerald Nissan.

Anthony

Feb 25, 2016

Dealership has a very nice facility and great inventory of autos. The sales staff was friendly and knowedgable. Good location in Western suburbs

Zoraida

Feb 25, 2016

Anthony and Armando were awesome. Excellent customer service from both. I knew I had remote start feature, but could not get it to work. Anthony and Armando did not rest until they found the problem. I left the dealership with my Remote starter working - just in time for less than 20 degrees weather in Illinois.

Annelle

Feb 24, 2016

Good service great staff knowledgable of issues and informative explains the issue to fix your car fast service very professional

Ramune

Feb 24, 2016

Great service, Anthony did an amazing job getting me in/out the place due to my son and I had another appointment.Thank you very much for being such a great staff and place.

Ted

Feb 24, 2016

Experience was enjoyable with clear concise communications from folks including the service end and cashier. Car performing as expected after work done.

Jay

Feb 23, 2016

Everything was completed in a timely manner and I was advised of all the things necessary to keep my car up to speed.

Randy

Feb 23, 2016

Speed of service was great and so was customer service. I was in and out very quickly and everything was done exactly as it was explained to me

Timothy

Feb 18, 2016

The service was great from the time I dropped of my car until I picked it up. The service let me know the issues that need to be fixed and we decided on an order in which they were fixed or will be fixed.

Erica

Feb 16, 2016

Fast and courteous service. The maintenance reminder email was helpful. The waiting area was very nice. The free coffe was better than most dealerships.

Sunita

Feb 16, 2016

Everybody was very receptive and pleasant. I like the fact that i can make an appointment for oil changes and not spend two hours or more waiting for my turn.

Lu

Feb 14, 2016

professional explanation, care about customer's needsoffer a rental car with easy processhope to have a desk for customers to use laptop

Sandra

Feb 14, 2016

I was greeted by someone as soon as I entered the service area. I was kept informed as to what was happening to my vehicle.

Chanel

Feb 13, 2016

We were greeted immediately and received personal one on one service from start to finish. Also, received a follow up call to make sure that everything was fine.

Richard

Feb 10, 2016

Ease of making an appointment, prompt service, friendly personnel, quality workmanship. I need to extend this comment to 20 words so there.

Nora

Feb 9, 2016

great service from my sales person, Jon David who explained my options several times and there was no pressure to commit just good common sense

Tricia

Feb 9, 2016

Great customer service and they try to work with your flexibility as much as possible. Very friendly and not pushy. They find you what you want , not what they want!!!

Wayne

Feb 9, 2016

The sales team, especially Howard, did a fantastic job offering me the leasing option, which worked out great for me. All my questions were answered about the Altima and about financing. The prep team did a quick job switching my license plates, prepping the car and even washing it before I took delivery. Howard also followed up with a call after taking delivery of the Altima, asking me if all was ok. I know I got a great auto, since 3 other people where I worked also purchased or leased a Nissan including my previous Maxima I had for the last 16 years.

Teresa

Feb 5, 2016

it was a really good experience, the customer service and time to peform the service was good,I do recomend their service.

Jessica

Feb 4, 2016

Everyone was helpful, knowledgeable and friendly! Every question was answered and explained thoroughly. Couldn't ask for a better place to purchase a car!

Sara

Feb 4, 2016

Very easy to schedule an appointment. The staff, especially Service Manager Tom Huhn was friendly and courteous. My SUV was cleaner than when I took it in.

Ann

Feb 3, 2016

Anthony Zobjeck, my service advisor was very friendly and helpful. He was willing to work with me on the price of the repairs.

acg72713

Feb 3, 2016

I wasn't planning on buying a new car for two years, and two days after I said that aloud, the transmission went on my car. Being a freelance photographer, money is tight during the winter and the unneeded stress of making a huge purchase had me in tears when I came to Howard Krick for help. Howie sold both my brother and sister their cars, and has been a family friend since I was a kid, so I knew that he was the only person I could trust would do me honest. As soon as I got to Gerald, he put my worries to rest and immediately got to work in getting me the best deal and a reasonable monthly payment on a 2015 Nissan Rogue. The team at Gerald is wonderful, and I am so grateful for their kindness. I've had the Rogue for a few weeks now and I absolutely love it. I highly recommend Gerald Nissan, and Howard Krick, to anyone looking for a new vehicle.

Micki

Feb 1, 2016

Quick service and responses to questions. Vinod is always helpful. This is the fourth vehicle that I have leased from Gerald Nissan. Will keep coming back as long as pricing is good.

BruceNSue

Jan 31, 2016

Howard was recommended to us by my son in law. It was a very worthwhile recommendation. Howard was excellent to work with, not pushy, down to earth and just a pleasure to speak with. We looked at a couple different vehicles and decided on the Rogue. Once we told them our bottom line and what we wanted we were able to reach an agreement to satisfy everyone. They explained everything regarding the paperwork and were very patient considering we were there for 2 hours after closing. Overall a great experience for a very nice SUV!!

Ashley

Jan 30, 2016

Took care of the service that I needed to take care of, and the staff was friendly during my wait at the dealership.

Rosanne

Jan 30, 2016

I like that everything is explained well. If I don't understand what is being done to the car and ask questions, they do not make me feel "dumb" for asking.

Tamara

Jan 27, 2016

Tony manager was fantastic professional personable and understanding of wgat i was looking for as well as what i could affird

Markster91

Jan 27, 2016

I came in to inquire about prices on cars. This was the first place I went to and it was a great experience. The team did their best to satisfy me and were quick. They really went all out. Thank you!

Kristen

Jan 26, 2016

Mohamaud, Salesman, was wonderful. Very informative about the Sentra and Altima. Very polite and looked at us when talking.Jason Allen, Sales Mgr. returned my call in a timely fashion, when I called to inquire about my end of lease options.He was very helpful in explaining my options, so much so that I made an appointment to see him the following day.True to his word, I was able to lease another car and the payments were less than what I was paying.Two outstanding employees!

Daniel

Jan 25, 2016

The determination of Abraham Guzman in finding a solution to our transportation needs. He was straightforward yet personable. We reviewed several models and he did not lose interest in finding the one that matched our needs.

Michelle

Jan 25, 2016

The guys explained everything I needed to know I went in not sure of what I wanted to be walk out with being completely satisfied with my purchase

Ray

Jan 24, 2016

Ability to squeeze me in, quick check in and quick turnaround. One doesn't need a minimum of 20 words to convey my assessment...

Mary

Jan 23, 2016

Everyone seemed willing to help each other with all customers not just there own. It did not take as long as I thought it would.

Mary

Jan 22, 2016

They always keep me in the loop as to what service I need and take care of things in a timely fashion

Michael

Jan 22, 2016

The service advisor (Anthony Zobciek) was polite, professional, and pleasant. The car was serviced in a reasonable amount of time, and I was on my way!

Richard

Jan 21, 2016

Anthony Miceli, Dave Webb and Vinod Anslem did an AWESOME job to exceed our expectations! They worked with us to find the right model/features we required. They brought the vehicle to their shop and had it ready when we arrived. In advanced, I explained that my wife & I had an appointment and that we only had 30-40 minutes to move through the transaction & paperwork. They made it happen like a well oiled machine! Smooth transaction and we made our appointment with no rushing! We are both very impressed - thank you guys!

Paul

Jan 18, 2016

It was nice to deal with honest people that offered options and suggestions. Dealerships often get bad rap but these guys were above board.

Vikas

Jan 18, 2016

Great, curteous and honest service. Manager was very helpful. Oil change and car wash done in good time for a Saturday morning.

Alice

Jan 17, 2016

Very friendly and professional. I made an appointment for an oil change and they noticed my battery failed load test. They replaced it. It was still under warranty. It's never fun to get into the car and it won't start! I'm so very thankful that they noticed it.

The Heim's

Jan 17, 2016

Buying a car is typically a stressful experience and you always feel hounded by the salespeople. Not the case at Gerald Nissan when you are dealing with Howard Krick and Tony Miceli. These two gentlemen are real professionals at what they do. At no point did my wife and I ever feel pressured from the moment we stepped onto the lot to the time we drove off with a new car. We were dealt with the utmost respect and honesty. My Wife wanted a sporty model car. We walked in looking at a model of car Howard and Tony knew would not perform the way we expected. Howard and Tony presented an alternate model that they knew would meet our expectations. They were so convinced our 1st choice was wrong for us they refused to sell us the car! What car salesman does that, right? Once we considered the alternate model and took a test drive we couldn't agree with their reasoning more. The 2nd model was indeed the right choice. We ended up spending less money and ended up with absolutely the right Choice. We love our 2016 Maxima SR and in so many ways is the right choice for us. Thank you Howard and Tony for your advice and professional sales skills. I know there is a reason why this is our 3rd new purchase from Gerald! Michael & Debbie Heim

Carol

Jan 16, 2016

I appreciate working with Jose Torres as he is very knowledgeable and explains the situation well.I also like that they wash my car. :)

William

Jan 10, 2016

We're a repeat customer and like that there is no pressure in buying a car. Vinod and Tony were excellent to work with. I would definitely recommend Gerald Nissan to family and friends.

Caremia

Jan 9, 2016

Howard , Yassir & Mohamed all went above and beyond to make sure that I was taken care of. It was the first time I had ever felt that way in a car dealership. Gerald truly has outstanding people that care working for them! Thank You!!

Karen

Jan 9, 2016

THE NEW VEHICLE SALESPERSON'S BOBBY JONES, AND HIS ASSOCIATE GREG QUEEN PROVIDED EXCELLENT CUSTOMER SERVICE. THEIR PROFESSIONAL ADVICE AND CONSULTATION ALLOWED US TO MAKE A COMPETENT DECISION TO PURCHASE A NISSAN ALTIMA. NISSAN'S AFTERCARE AND FINANCE SPECIALIST LANCE, ASSISTED US WITH A FULL-SERVICE WARRANTY COVERAGE, AND THE AFTER CARE PACKAGES. THE TOTAL EXPERIENCE AT GERALD NISSAN GAVE ME A PEACE OF MIND, KNOWING THAT NISSAN CARES ABOUT THEIR FAMILY OF CUSTOMERS. WE WERE EXCITED ABOUT A BUICK LACROSSE AND VISITED THEIR STORE. THEY TREATED US LIKE WE WERE REFUGEES BEGGING FOR A CAR. MADE PROMISES TO EMAIL US AND FAILED TO DO SO. OUR CAR BATTERY DIED IN TEIR PARKING LOT WAITING TO SEE IF THEY WOULD COME OUT TO GREET US AND HAD TO BE JUMP STARTED. THEN THEY ASSIGNED US A DIFFERENT SALES ASSOCIATE, WHO WAS MORE PROFESSIONAL BUT UNABLE TO PUT OUR DEAL TOGETHER WITHOUT RUNNING BACK AND FORTH TO HIS SALE MANAGER.BUT WE CALLED BOBBY JONES, AND HE AGREED TO STAY AND WAIT UNTIL WE ARRIVED. BOBBY STAYED TO ASSIST US. THOUGH IT WAS WAY PAST HIS DEPARTURE TIME! THIS WAS OUR THIRD NISSAN PURCHASE FROM GERALD NISSAN, AND ONCE AGAIN THEY OUTPERFORMED THEMSELVES EACH TIME WITH EXCELLENT SERVICES AND PERSONAL PERFORMANCE ABOVE AND BEYOND THAT OF ANY OTHER DEALERSHIP WE EVER VISITED.WE LOVE BOBBY JONES AND GERALD NISSAN.

Paul

Jan 9, 2016

Work done quickly, well and car is clean. The service manager keeps me informed and explains my options and answers all of my questions.

Valeria

Jan 8, 2016

Ease of getting car in shop. Quickly talking with the Technician. The staff is always very nice to deal with.

Stephen

Jan 6, 2016

Alvaro and Jason did a fantastic job meeting my needs and I will be back! Lance in finance was also very helpful during the painful finance portion.

Kathy

Jan 5, 2016

Courteous and professional staff. All delivered as promised. Professional follow up. The process, including delivery was a little too lengthy but the job got done.

Daniel

Jan 2, 2016

Fast and friendly. I enjoyed a coffee on the house while clearing emails on the free wi-fi and my car was ready in no time...

Brian

Jan 1, 2016

Great service. Kept me apprised of what was being done and expedited the process. The Service team representatives were friendly and helpful.

James

Jan 1, 2016

A simple, friendly transaction. There was no pressure to purchase, and our sales representative worked hard to get us into the car that we wanted with all the options we wanted.

Caitlyn

Dec 27, 2015

I got the car I wanted at a reasonable price! The staff was friendly and helpful. Great with making the customer happy and the number one priority.

Karthikeyan

Dec 27, 2015

Easy to schedule the appointment and flexibility in changing / rescheduling, friendly, waiting room with TV, free Wi-fi and snacks

Joel

Dec 26, 2015

bought a 2015 Murano in August. Vinod was fantastic. This is the guy you want to work with in buying a new car there. Just took it in for its first oil change at 5kmiles. Service was great and quick. Really nice waiting room. Makes it easier when you are comfortable. I would highly recommend this dealership for a new car and service.

Marta

Dec 26, 2015

Everything was explained to me before and after the service. I knew exactly what it would cost and how long I would have before certain parts must be replaced.The benefits of Synthetic oil versus standard oil was explained to me. I decided Synthetic oil was the best for my car even though it is more expensive. I want this car to last a very long time.Thank you for your excellent service.

Olga

Dec 21, 2015

What I liked was a thoroughly and professionally trained my auto Dealer Salesman. Excellent communication and negotiation skills. Great detailed car features presentation. Energetic and knowledgeable and highly dedicated the Auto Dealer Salesman and the Manager. Great service.

Gloria

Dec 20, 2015

From scheduling my appointment, listening to problems the car is expericing and assuring that the problem has been solved; Anthony Zobjeck is the BEST. Excellent customer service!

Boris

Dec 19, 2015

Excellent service , done on time Great dealership, very easy to buy and fix cars on this dealershipGreat deals always

Mary

Dec 19, 2015

Saul provided top notch customer service. He was friendly during drop off, made sure to call with any problems and was there when I picked up. Overall, this dealership is by far the best Nissan I have worked with.

Mohan

Dec 19, 2015

Quick and responsive. Mark was amazing. Made a request to get a larger loaner and was done within minutes. The facility was clean and starbucks to sip on.

Thomas

Dec 19, 2015

We got exactly what we wanted. Our Salesman Boris was very knowledgeable and the deal was completed very quickly. The entire Gerald team made this a very enjoyable process

Adriana

Dec 18, 2015

Extremely helpful, and great costumer service. Even close to closing they made sure I was well taken care of without rushing.

Tanya

Dec 17, 2015

Mark takes excellent care of my needs. I always get excellent service. I trust that my repairs are properly diagnosed and completed. I have never had a bad experience and I have been a customer for 14 years.

Yvonne

Dec 17, 2015

I "love" the way Bobby Jones behaves consistently in an honest way when he leads, guides, suggests, and the way he exhibits patience! I have never felt I was being forced, or manipulated. I feel he holds my highest good for the purchase of the right car for me...and for me to leave as a happy, happy customer, how refreshing!In addition, your staff is friendly, courteous and acknowledging. Its all about the customer! I have had the best purchasing experience for the past 3 years. I still recall 3 years ago, how I thought I would just walk around your lot, look at the cars quietly and escape. Booby, interacted with me; I stated I was only looking, not interested in buying today ... and he said those magical words so beautifully "Why Not Today" with great interest, I could sense he really cared and was interested. And, I did purchase the car that day with the $25.000.00 I had saved, as negotiating money and the intention of buying the car in cash. I had no credit on purpose ...and Bobby discussed the importance of having credit and I listen and decided to finance a small amount of the $39,000.00 car I fell in love with.

Kwaku

Dec 16, 2015

Great service, will recommend to a friend. They took very good care of me. Mark and his team are just awesome.

James

Dec 15, 2015

2nd time in 2 years we bought a car from Greg Queen at Gerald Nissan and we could not be more satisfied. Called Greg and told him what I wanted. Within 1 hour, and over the phone, he found the car I wanted and we negotiated a price. The next day we went and bought the car, a Murano. The total Dealership experience lasted 3 hours, but 1.5 hours were spent (at our request) test driving the car (very cool test track) and having Greg explain the bells and whistles. Fast, fair price and nice people. Never found new car buyind a pleasent experience, but this is as good as it gets.

Phyllis

Dec 15, 2015

I travel 40 miles to lease my car from Gerald Nissan and that is only because of Anthony Miceli, Dave from finance and my first experience with Kevin Bombeck. If those guys were to ever leave I would not go back. I do not like wasting my day in a car dealer and they all made sure I was in and out with knowing everything I needed to know about my new Rogue. They are the best!!! I also LOVE my Rogue

John

Dec 14, 2015

Took the time to service my Pathfinder even when busy that day. In and out in 45 min. Great Service!

Susan

Dec 13, 2015

Prompt greeting, Mark remembered talking to me on the phone and assured me he knew what the problem was - and he was right. Quick service and a beautiful clean car when they were done.

Linda

Dec 12, 2015

got me in quick. very nice to deal with and didn't try tell sell me extra service i didn't need.

Richard

Dec 9, 2015

mark is the best service rep ever !!! I was taken care of as soon as I drove in. I have been a customer since 2001 .

Dawn

Dec 8, 2015

Quick, friendly, courteous service. Employees recognize you, take the time to stop by and ask if there's anything they can do for you.

Louis

Dec 8, 2015

The way I was treated by my service rep. He answered my questions and reviewed my needs, made sure my vechile was up to date for all service requirements

Amy

Dec 7, 2015

I walked in then they got Howard right way for me. He greeted me then asked if I wanted to drive the car again. So we went right away. I got back then we started n the paperwork right away. I was fine in about s hour. Such a difference from my last car purchase

Sarah

Dec 5, 2015

I called Thursday night and my blue team leader was able to get me in the next morning.. Great service .. Truly appreciated!!

Tedlampguy

Dec 5, 2015

To say "excellent service" would be redundant. Exceptionally fine service about covers it!Thank you Anthony, Boris, and Howard, and Dave...you guys made my new car experience fast and easy. Thank you!

rzygmunt

Dec 4, 2015

Howie and the staff were great. No pressure just direct and to the point without wasting my time on things that I didn't want. I got a very good price and was in and out quickly with Howie showing me everything I needed to know about the car. I would highly recommend this dealership to anybody who wants to make their car buying simple.

"

Dec 4, 2015

Friendly staff, prompt... kept me posted on the status of my vehicle. Took care of all my concerns the first time.

Haley

Dec 4, 2015

I wanted to say how great how are and Bob were. They took care of me like I was family and were very patient. I had gotten my first car from the same place and do i knew I would be going back to them. They are amazing guys and I will go back when the time comes for another vehicle. They made me feel important and I really appreciate them.

Mary Ann

Nov 28, 2015

excellent service,excellent people,great location, very clean, lots of inventory to choose from which a great asset and the time to process was great,

Niki

Nov 28, 2015

Flexible scheduling, quick in and out, friendly, explained any issues, reasonably priced, great work. Saul Cabrales is pleasant and provides great customer service!

Frank

Nov 25, 2015

Courteous, professional, efficient service. Comfortable waiting area with refreshment and wifi. All service explained, particularly what should be done now, and what can wait.

dlindh41

Nov 25, 2015

Had to deal with a few problems at the beginning but did go out of their way to help out. The upper management will help with any needs you have.

Muin

Nov 23, 2015

Please let Mark know that I appreciate his service that was prompt, courteous and assuring. Mark is the service manger at Gerald Nissan in Naperville

Sharon

Nov 23, 2015

Greeted very kindly at the door and offered assistance without being overbearing. We worked with Alvaro Bobadilla and had a great experience. He was very kind and worked extremely hard to get us in a car that fit our needs.

Sabrina

Nov 22, 2015

Jon David was awesome. He was very knowledgeable and didn't try to sell me on something that I didn't want. He listened to everything I wanted in a vehicle and made it work for me. Thanks

Mike

Nov 18, 2015

Fast, Efficient, Honest. Service Rep was knowledgeable, friendly and honest. The service/maintainance works out perfect for me because I currently work in Warrenville.

Elizabeth

Nov 17, 2015

Everyone was professional and informative. I spoke with multiple staff leading up to bringing my car in and each and everyone of them were kind and answered all of my questions

Anita

Nov 15, 2015

Service was completed and there were no surprises. Good to work with. Happy to get my same mechanic on my car, Dan Breau. Anthony Zoubjeck kept me informed.

Lauren

Nov 15, 2015

Customer service. The people listened to what I was looking for and in the price range I wanted. They were not pushy.

HaartaTacks

Nov 15, 2015

My wife, 3 month old, and I traveled from the Quad Cities to Gerald Nissan in order to find a used Nissan Armada that fit our growing needs. There just wasn't a great selection of Armadas in the Quad City area so Gerald was our next stop. After arriving at the dealership, Greg was there to answer all our questions and we were able to find and work out a great deal on our new family "truckster".Greg exemplifies great customer service! We needed to bring our vehicle back in for the remote starter install and the ResistAll protective coating application, and Greg offered to meet us half way from Iowa so we didn't have to drive all the way back to Naperville. That was a big help to us and very much appreciated.I will send any of my family and friends in the Iowa / Quad Cities area shopping for a Nissan to Greg. Great work going above and beyond Greg!

Glenn

Nov 14, 2015

This was the best car buying experience in my life! Anthony and Adrian went above and beyond in helping me find my car. I will strongly recommend Gerald Nissan to all my friends and family in the future. I'm a new lifelong customer!gerald Nissan

GlennZ4444

Nov 14, 2015

I had the best car buying experience of my life! Anthony and Adrian made the whole process enjoyable, informative and stress free. I will strongly recommend and refer all my friends and family to Gerald when they are in the market to purchase a car. I am a new, lifelong customer! Absolutely all positives!

Linda

Nov 13, 2015

No fuss. Handling my leaving my car was quite easy. Drove right up to the reception area and was met at my car.

Juli

Nov 12, 2015

Lance and Neil were fantastic to work with. Went above and beyond to make my transaction perfect. Have worked with Lance before and he has my repeat business.

Elba

Nov 8, 2015

Everyone made the car purchase experience quick, easy, and affordable for my family. Thank you so much to Tony and Mr. Jones!

Michael

Nov 7, 2015

They were really fast and really nice. I always go back because of great guest service. And like seeing all those shiny new cars. =)

Lon

Nov 3, 2015

All work is explained,performed fast and at a fair price.Mechanics/Service advisor show you the problem in the shop and explain options.Dealership treats you as a valuable customer.

Kenneth

Nov 1, 2015

Gerald Nissan really knows how to treat customers with utmost respect. Sales, service and body shop has got it all.Thank you all.

Denise and Debroah

Nov 1, 2015

I brought my girlfriend to Howard because she dreads car shopping. She was moving and needed a new car. The best car experience she ever had. Soooo I then came back and bought the Murano we test drove. She bought the Rogue. Howard rocks.

Charles

Oct 31, 2015

Friendly, fast, trustworthy. The best anyone can get. There are times when 20 words are more than what's needed. This is one of those times.

Kinda

Oct 31, 2015

waiting time was better than expected customer service experience was efficient and pleasant. Would most definitely come back for future service

Melanie

Oct 31, 2015

The staff was very nice and friendly. The receptionist pointed me in the right direction for the washroom. On my way back I helped myself to some popcorn.

Beast308

Oct 31, 2015

I just purchased a 2013 Hyundai Elantra GT, fully loaded, for an incredible price! The Sales Associate, Tom Warner, and the Finance Manager, Lance Armstrong, were great to work with, and they made the buying experience a pleasure, if that's possible. They got me to the price I requested at a lower payment than I imagined possible. They value their customers and do whatever they can to accommodate your needs.Kathy Wong, on the internet team, was quick to contact me and was very helpful in scheduling an appointment.

Charles

Oct 30, 2015

As usual, team was well-organized and courteous. Planned service was explained and reviewed at the end. Excellent job. Thank you.

John

Oct 29, 2015

Friendly and work was done in a short time.I was glad the service dept. honored another Nissan dealers lower rate coupon for the work to be done on the car.

Robert

Oct 29, 2015

Tom welcomed me like Mark would normally as he and his wife had a baby. Great news and wishing a good guy the best for the new parents. Keep up the great service at the shop

jrw51

Oct 29, 2015

Howard made this one of the quickest and most painless transactions I've ever had with a car dealership. I was a previous customer of the dealership and sought Howard out because of an e-mail he sent to me offering his services. He was extremely attentive to my needs in leasing a new Rogue and carefully listened to the features that I value in a vehicle. No hard or up sell while focusing on helping me get the best value in my leasing decision. His responses were thoughtful and genuine making it a lot easier to move forward with the transaction. He worked diligently with his manager Anthony Micelli to secure the vehicle with the exact features that I wanted while delivering at the right price. After completing the purchase late at night Howard willingly drove out of his way the following day to pick me up at home so I could take delivery of my new Rogue. I would heartily recommend Howard to all customers who are looking for a forthright caring salesperson to help them get to the right deal.

AbrahamG27

Oct 26, 2015

Howard made my car buying experience very pleasant with his honesty and down to earth attitude. I told him over the phone I was there to buy a car not to waste my time and he did everything possible to put me in the right vehicle at the right price. I am very satisfied with my purchase and feel I got a great car for a great price. Although, it took a lot of negotiating and coffee Yasser (manager) and Howard worked with me and met me halfway in order to get the deal done. I would definitely recommend this dealer to everybody .

Memo

Oct 26, 2015

We drove in and we start to look at suv for my dad .I started to point out, when Howard came up to us and asked if we need help I was going to say ,naw that we were going to looking around; but he beat me to it. Asking what type of car we want it if my dad was in to technology stuff and I told him something basic. cause I know my dad and he started to show us a couple of suv some rogues and my dad said he want a 4 cylinder car cause he didn't want to pay a lot on the car and won't be able to fit our budget. he gave us some price showed us around and showed us a 2013 nissan rogue in black it had everything my dad want it in 4 cylinder car basic his price range and top of that AWD. my dad loved he took us in side and we start to fill out paper work and we took the rogue home I give Howard 10 out 10 in customer service my dad dosent speak English but he said that he was much surprised how we got help and satisfied we really appreciate it Howard thank you again.

Kaitlin

Oct 25, 2015

Every single employee I interacted with throughout the leasing process went above and beyond to assist me and provide excellent customer service.

Donald

Oct 21, 2015

Everyone at Gerald Nissan made buying a car easy and simple. The whole buying process went very smoothly. I always get great service from Gerald Nissan.

Ildefonso

Oct 20, 2015

Customer service, very professional. From the time you are coming into the shop, until you get your car back to go back into your business.

Jacqueline

Oct 20, 2015

The service department was great. Soon as I arrived the service guy greeted me and took my car to the service area. I was there for my three month service and it took less than a half hour. Everybody was so friendly. I have nothing but good things to say about my visit.

Jennifer

Oct 20, 2015

Excellent service!! I choose Gerald Nissan in Naperville when I could very easily go to a closer Nissan dealer for my maintenance. The service is outstanding!! Thank you

justinwilbern

Oct 20, 2015

When we went to Gerald Nissan last week to look at a Nissan Sentra we had viewed online, we had an overwhelmingly positive experience. Our salesperson was Boris Gerdov and he made sure that we were completely comfortable with the vehicle we had chosen and answered all questions that we had. At no point did we feel like he was pressuring us into buying, and I genuinely feel that he was just as excited as we are about us finding our perfect vehicle. We can't wait to visit Boris again for our next vehicle purchase.

Craig

Oct 19, 2015

Appreciated the friendliness of everyone. No high pressure tactics. Just a strong interest in helping out the customer. The show room was laid out nicely, the customer service area was welcoming, and the lot had a huge number of vehicles to select from.

Diane

Oct 18, 2015

I was reminded what was done on the last visit and what needed to be done on the current visit.

Marty

Oct 18, 2015

Mark is consistently helpful. He gives me a full explanation of repairs, how long it will take, and provides a loaner vehicle. Friendly, professional and thorough.

Gilbert

Oct 17, 2015

Service writer is great to work with, and the maintenance work is very good. The waiting area is very comfortable.

Maria

Oct 15, 2015

I love how friendly BJ bobby jones is always willing to go above and beyond your expectations. This is my 8th car buying from this Nissan dealership and the 5th one with BJ as my sales person.

Monica

Oct 14, 2015

I was a quick experience. The staff was friendly and I ended up paying less than what was quoted online. They always tell me if something is recommended, but I never feel pressured to spend money unless absolutely necessary.

Jason

Oct 9, 2015

This was a great experience. The nice lady I worked with was helpful. The gentlemen who assisted me was kind and very helpful as well.

Jane

Oct 5, 2015

Greg Queen was kind, intelligent and thorough. We highly recommend doing business with this gentleman. We would definitely return again.

Ryan

Oct 4, 2015

Great service and worked fast to get us in and out with a new truck! Will buy next car for sure from you guys!

Noey1979

Oct 4, 2015

We first came to Gerald Nissan in July, looking at Rogues. We knew we would be back, it was just a matter of when. After we looked as some Rogues in July, Howard had emailed a few times and I told him that I would be back, but did not know when. He respected my space and a couple of months later, I contacted him and said that we were coming in. Howard is a down to earth guy and does not have that stereotypical slickness you may see in other salesman. I have been enjoying my Rogue and am so glad I bought it.

Joel

Oct 3, 2015

Quick and easy to deal with and did not waste any time. I have bought 2 vehicles from Gerald Nissan.

Joel

Oct 2, 2015

I have now bought 2 cars from Gerald Nissan in the past 2 months, a pathfinder and a murano. I dealt with Howard & Tony and truly enjoyed the car buying experience. Highly recommend working with them. Neither Howard or Tony pressured us & they did not waste any of our or their time.

Cristina

Oct 1, 2015

I am always treated kindly and I never feel like I have been taken advantage of. My vehicle is always ready when promised.

Patrick

Oct 1, 2015

Very friendly, courteous service. Nothing was ever a problem. Tony Miceli and his staff always go above and beyond to make the car buying experience a pleasurable one!

Jeff11

Oct 1, 2015

Nissan didn't help me out when my car failed on a well known warranty issue because my 72 month warranty coverage expired one month ago, despite only having 32,000 miles on the car. Deen Collins took a personal interest to address this situation at the dealership level despite no held from Nissan who I talked to myself. Honestly, that was unexpected but very appreciated! Thanks

DBrinkman

Sep 30, 2015

Gerald Nissan and my friend Howard Krick did a wonderful job guiding me through the process of getting a new car. Howard is friendly, helpful, hard working and will work with you no matter what the situation. He got me into a brand new beautiful nissan sentra with a complete warranty, the payments are affordable, the car is great, but most importantly I know I have somewhere I can turn to for any future car I get with Howard and the folks at Gerald I know I have people I can trust. Thank you!

Lexus

Sep 30, 2015

Buying a new car as we all know can be a real hassle. Not at Gerald Nissan....after going to many local dealers and being disappointed by their lack of interest and exuberance to sell a new car. (Or sell you what they think you should drive). I went on line to dealerrater.com and researched Gerald Nissan. After the wonderful reviews I contacted Howard Krick and set up an appointment to meet with him. He lived up to his reviews as he was courteous, informative, and just easy to deal with and no sales pressures. Assisting him was Tom Warner, who was such a nice young man and as well was very helpful in answering many of the questions I had. Tony Miceli is a hands on Sales Manager, informative and personable. Dave Webb was very informative and patient as we went into the finance process of purchasing the car. Gerald Nissan is truly a "TEAM EFFORT "...If your looking to purchase a Nissan don't hesitate to call Howard and the team.

Valerie

Sep 28, 2015

Friendly service. Had airbag safety recall completed and other services performed. They washed my car without me having to ask. It was good to see Mark Jillich again.

gardener

Sep 28, 2015

Howard Krick was very easy to work with and made me feel that my customer satisfaction was his upmost concern. Having to make this decision alone was overwhelming until Howard guided me through the ropes.

Mc Clain

Sep 26, 2015

The respect you have for your customers. I will recommend Gerald Nisssan to all friends and family and will be back to purchases another car The salesman Irvine did a great job.

Joseph

Sep 25, 2015

Boris Gerdov and Anthony Miceli made the process easy and painless. Would recommend anyone to buy a car from them.

Ofelia

Sep 25, 2015

The service was fast and the staff was friendly and useful. They guided me through all my car needs and recommendations. They also have a complimentary car wash after the service. Which is nice to have.

Gundy

Sep 24, 2015

Jon was a pleasure to work with. Friendly, easy going. did not pressure us, made the whole buying process relatively painless

Edward

Sep 23, 2015

As soon as you drive through the Nissan service garage doors somebody is there ready to take care of you.

Jacqueline

Sep 23, 2015

Sales rep was very good at his job and went out of his way to help. Everyone was very friendly also

Guadalupe

Sep 22, 2015

The sales person was very helpful and great service. Sales person took his time with us, he was not rushing us into buying a car we were not 100% sure it was the car we wanted.

Robert

Sep 21, 2015

It was quick in, friendly and helpful, and fast turnaround. Glad I leased from Gerald Nissan, My Leaf is great!

Merkisha

Sep 20, 2015

Very quick and efficient. Staff was friendly and very welcoming. I only get my vehicle serviced through Nissan and I've been to two others. This one is by far the best that I've visited.

Maria

Sep 19, 2015

BJ was very personable, worked with what we wanted and worked very hard to find what we were looking for.

Sergey

Sep 19, 2015

Quick and easy transaction. No pressure sales process, good price and quality vehicles. Great selection, customer focused staff. Will definitely be back.

Lee

Sep 18, 2015

The sales guy Ed really made the buying experience great! He took his time to really outline the difference between the two cars i was deciding on.

Taylor

Sep 18, 2015

The staff was very friendly and accommodating. They made the process as easy and quick as possible. I would recommend this facility to to everyone!

Joseph

Sep 11, 2015

The two times I have had mechanical work done so far mechanics have solved problem where at another Nissan dealer they were not able to solve and one time actually created a problem.

Therese

Sep 11, 2015

The friendliness of everyone at Gerald Nissan. I did not wait long to have the work completed. When the service person came out to tell me my car was ready he took his time explaining the work that was done. I am very impressed with this dealership.

Juan

Sep 10, 2015

Whole process was easy i did not had to go thru so many people to complete deal, basically seller(adrian Alvarez) and the person at financing department

Shuyi

Sep 10, 2015

receptionist very honest and friendly. technician give some useful tips. The service is great.I would like to strong recommend to friends.

Drudolph

Sep 10, 2015

Howard was wonderful to work with! He listened to what we needed and found the perfect car for us!!! After the purchase, Howard walked us through every feature of the car so we knew how to work everything!

Murano15sal

Sep 9, 2015

Have had great experience at this dealer and Nissan's product. Have bought two other cars from them and will continue to make them my first choice in future purchases. Howard was an excellent person to work with and was a pleasure as he made the whole experience enjoyable.

Kevin

Sep 7, 2015

Understanding of situation after car was towed, referral to auto recycling service, storage for convenience, and eventual pick up by recycling service.

Tom Nissan Maxima 2016

Sep 7, 2015

I recently purchased the 2016 Nissan Maxima. I did my research and compared the Nissan to all competition and in the end, there was no comparison. The Nissan Maxima won out in Price, Functionality, Looks and Handling. With all of that information, the final decision included working with Howard Krick. Howard is the kind of person I enjoyed working with. He took the time to learn about my wants/needs and match them to the proper car. When I first met Howard he new I was not in a rush and was comparing all car manufactures. Howard was the perfect Sales person for me, being patient and allowing me to complete my comparison. In the end, it was Howard and the Maxima that won the deal. I am very happy about my purchase and will recommend Howard and Nissan to my friends and family.Since the purchase of the car, Howard has contacted me to make sure all is going well and to answer any questions. This is a testament to not only a good sales person, but a good person in general. The relationship did not end upon the sale. I know I can reach out to Howard in the future if I have any questions or issues.Thank you Howard and Nissan!

Satter73

Sep 4, 2015

I highly recommend Gerald Nissan in Naperville! It was an extremely busy day on July 3rd, 2015, Howard Krick, was assigned to help us. He was so friendly and nice, not pushy at all, my wife, 15 month old child and myself were originally looking to get an Altima. While waiting to sit with Howard we saw the Rogue and decided to check it out, without being pressured to buy it and went home with one instead of an Altima. Even though the dealership was very short staffed to deal with potential buyers, Howard kept us updated as to what was going on and what we had to wait for to purchase the Rogue. Having to wait four hours to be seen by the Finance Person, Howard helped make the experience manageable, keeping us updated with what was going on and offer us water or anything else. Great experience with Howard even with the four hour wait.

Mark

Sep 3, 2015

Timely service appointment, friendly service staff. My appointment was for 3:00 PM. Car was in at 3 and completed by 3:40 PM.

Vickie

Sep 3, 2015

The greeting I received upon arrival was great. They took me right away. Nothing worse then standing around being ignored. This has never happened here. Staff was friendly and helpful. I was in and out in a flash.

Alan

Sep 1, 2015

Very fast & had a nice time, everything went great. Was able to view the car under a roof because it was raining!!

mandasheridan44

Aug 29, 2015

Howard Krick is the best dealer in the whole world. He got us service right away as soon as he knew we were looking for a car, and I wish we went to him sooner. He made this experience painless and awesome. Now I got my first car and it's better than I could've asked for!

April

Aug 26, 2015

The sales person Kevin Bombeck was very friendly and knowledgeable. He explained the differences in the vehicles that I was interested in. Also, my purchase went pretty late, the dealership was closed but he stayed until I was able to get into the financing department and then took the time to go over my vehicle.

Frank

Aug 26, 2015

Courteous, friendly service personnel. All repairs explained, no pressure if repairs are not needed at the time. They always wash my car before returning it to me!!

John

Aug 26, 2015

Quick, professional and complete. Met the appointment time and were very personable. Had questions which they answered totally. That's why I come back.

Pewel

Aug 26, 2015

Friendly , not pushing , knowing about vehicle salesman. Easy financing process. I'm very happy and I would recommend this dealer for future purchase.

akochno

Aug 26, 2015

I had an excellent time at this dealership and I did not at any time feel pressured, or anything like that!!! I had Howard Krick as the salesperson and he appeared to be knowledgeable in the 2015 Nissan Rogue that he leased to my girlfriend and myself. Furthermore Yasser (if I spelled it correctly) who is one of the sales managers did an awesome job of trying to get the lease to go through and he succeeded at it, which is amazing as well!!!

Heather

Aug 26, 2015

Greg was very helpful and personable. Not only was Greg extremely courteous and knowledgeable, he worked with what I needed and made something work for me. Car buying is typically a stressful thing especially if you don't have perfect credit or make 100K a year and the experience I got from everyone was very relaxing. Definitely recommend :)

David

Aug 25, 2015

The person who explained all about the service was very polite. He explained all my options and helped me decide.

William

Aug 24, 2015

great experience from the sales to the delivery of the car. I would recommend the dealership to anyone looking for new car

John

Aug 22, 2015

The way bobby jones took his time. To help me found the right I like. The service was great. I felt that all the employees was nice to everyone came in the dealership.

Jamie

Aug 21, 2015

Mark, my service technician, was very friendly and efficient. He was helpful and attentive without being overbearing. He immediately had detailing take care of an issue unrelated to my service appointment.

Linda

Aug 20, 2015

I loved the test drive track. It gave a much more comprehensive test of the vehicle than just going around the block. My salesman, Boris, was exceptional. He was very helpful and accommodating.

Ksharp2015

Aug 19, 2015

I was terrified of the car buying experience, I didn't have any family members around to come shopping with me. Howard Krick came in and acted like a family member to me. He took the time to make sure I understood everything and that I was well taken care of. Howard made buying a car a great experience instead of a scary one. Howard has previously helped out my family and I now understand why they sent me to him. I know if someone asks me for my advice on buying a car, I will be sending them to Howard.

Gregory

Aug 18, 2015

Simple, no nonsense, good old fashioned customer service. The most painless car buying experience. It's our fifth car from this dealer, that should say it all.

Pathfinder Bob B.

Aug 14, 2015

Nice dealership/no pressure buying. Howard Krick was My sales person who was refered to Me by a co-worker that had just recently purchased a new Nissan a few weeks earlier.Howard was very attentive and knowlegable about the vehicle I wanted to purchase and other options I requested on the vehicle. He also Called and followed up after purchase. Cannot ask much more from a very friendly and professional salesman.. I really like My 2015 Pathfinder. Keep up the good Work Howard!!!Thank You so much.Bob B.

carinnelson

Aug 13, 2015

I just leased a new Nissan Rogue with Gerald Nissan. Howard Krick was great and fabulous to work with. My old car had died and I live in the city - I'd visited one of the city Nissan Dealers but they didn't have as much inventory to choose from. I called Gerald and found out that they had a lot of different vehicles to look at, but I wasn't sure how I could get out there to look at them. Howard was a problem solver - he said I could easily take the Metra and he'd pick me up at the station - sent me specific instructions on what stop to get off at and was there waiting for me. Worked out perfectly and I drove my new car home! First class service all around!

abrancher

Aug 12, 2015

I highly recommend Gerald Nissan in Naperville! I went there with my husband just to 'look' at Nissan Armadas and had a wonderful salesman, Howard Krick, help us. He was so friendly and nice, not pushy at all; I knew I wanted to buy from him. We were treated wonderful by all of the salesman, managers, and the finance guy! The next day after we bought we realized the Armada had a couple scratches on the back bumper and we called them, they told us to bring it back and they would fix it with no problem! It's really refreshing to have such a great experience at a car dealership!

Mars

Aug 10, 2015

This dealership was very nice ! Howard K. Krick Was that guy to help me up! I love my 2015 Murano so much ! Thank you for all you help Howard! !

Kate

Aug 8, 2015

Gerald Nissan in Naperville had all friendly employees, it did not take a long time to buy our car, the sales and finance people we worked with were excellent, and there were a lot of cars to choose from.

Debbie

Aug 8, 2015

This is a wonderful dealership. Everyone is so pleasant, friendly, and helpful no matter what the situation. We have bought 2 cars from Greg Queen, and were more than satisfied each time. Greg Queen is so friendly and very knowledgeable; no matter what our needs, he was very willing and understanding towards us to make sure we left with nothing but excitement about our vehicle. His outgoing personality and determination allowed us to have the best purchase possible, and it would not have been the same without his expertise! - Ken and Debbie

Miranda

Aug 1, 2015

Everyone was very friendly and they went above and beyond by power washing my car for me after my oil change.

Juanita

Jul 31, 2015

No wait time. pulled out multiple car's from there parking spot so that I could look at the entire car .. ...and no pressure...sales people a great team

Carly

Jul 30, 2015

My appointment was quick and staff was friendly! I was happy to see my salesman and chat with him for a bit!

Robert

Jul 30, 2015

arrived a couple mintues ewarly, and yet the service people were ready to go, regardless...Everyone was smiling, courteous.......... staff couldn't have been nicer.

Peter

Jul 29, 2015

Everyone is very friendly and honest. They take time to make sure everything is done right. The also follow up to make sure you are satisfied.

Alyssa

Jul 28, 2015

Everyone was extremely patient and definitely took their time to explain everything to me. I purchased my very first car here and the staff at this dealership made me very at ease. Anthony Miceli and Sean McDermott were able to get me the best deal and worked hard to make sure I was happy with my purchase. It was a stress free experience.

Cathy

Jul 26, 2015

My husband and I drove an hour to Gerald Nissan after speaking with a very professional Paul Gawl, Manager of internet sales, the night before. It was well worth the drive.Jon David met us as we approached the dealership and immediately made us feel comfortable. Jon never pressured us and consistently listened to what WE wanted. Refreshing approach from our other car buying experiences. He was personable and relaxed, yet knowledgeable about the car we were interested in, and guided us to a very satisfying purchase. A beautiful pearl white Murano Platinum!The final step was to meet with the Finance Manager, James Brown, who was another class act. It was quick, efficient and pressure free!All in all a great experience!

Linda

Jul 25, 2015

Maria Hickman, Anthony Micelli and Mahmound Eltawil made buying my second Altima, (but the first one from Gerald Nissan) the reasons why I would definitely come back or refer friends to this dealership. Friendly, Courteous and knowledgeable staff!

Gail

Jul 24, 2015

Car shopping is not fun. We had several bad sales people that made us leave dealerships; until we arrived at Gerald Nissan - they were the exception.Our sales person - Sean McDermott. He handled our car search extremely well. He is a personable young man who is well informed (and when he was not sure of something; was not afraid to admit it and find out the correct information) and is definitely NOT a typical "Car Salesperson". REALLY liked him and his approach a lot!!!!

John

Jul 23, 2015

The sales team didn't waste our time. They came up with a quick competitive quote. Fast, thorough explanation of the vehicle at time of delivery.

frederick

Jul 23, 2015

After a very uninterested and icy welcome from one of the other sales people, we were directed to salesman Howard Krick who was so warm and receiving of us that we were glad we stayed. My son was buying his first car, a Nissan Juke, and had lots of questions that were professionally and kindly handled by Howard. We looked at the 2014 Rogues and Juke available and found a great car - a 2014 Juke. The other salesgal tried to persuade my son to buy a new 2015 Versa of which my son had no interest-she wasn't even listening to what his needs were of the car - being a young Marine he needed a car that could pack gear cross country. I wish there was a better pricing that was worked through for being military and also new college graduate, but this dealership did not give better pricing than listing even though car had only 2950 miles on it-that was very disappointing. Howard Krick however was patient, gave more suitable option and really listened to what we had to say. He tried to get us a better deal. His followup and courtesy was FANTASTIC! At this point not sure I would recommend this dealership due to their lack of incentives for military and new graduate-they could have done better, but I give a two thumps up and a 10+ to Howard. He is worth the visit to this Nissan. Thanks Howard - very happy with the 2014 Nissan Juke!!

vsimonelli01

Jul 23, 2015

My wife and I recently purchased a 2015 Nissan Rogue SL AWD from Gerald Nissan of Naperville. Our salesman Howard Krick was knowledgeable and attentive, and really assisted in the buying process without any pressure to buy. Anthony Miceli also shared his knowledge of the Nissan products and was a real help in determining what products would be best suited for us. It was a very pleasant experience!The entire staff at Gerald was friendly and helpful. We are so pleased with the quality and features of our Rogue, and we would strongly recommend Howard Krick, Anthony Miceli, and Gerald Nissan.

Deann

Jul 21, 2015

The service team is always friendly, welcoming when I arrive and sincere concern about any upcoming travel. They listen to any concerns I have and are responsive.

Godfrey

Jul 20, 2015

Our Sales Person showed concern about what I was wanting and patience, as was able to answer my question's and keep me updated while I was wanting and offered coffee,water, or soda what I preferred.

Syed

Jul 19, 2015

Louis really helped me out, as Rob is gone, but he never made me feel like I'm a new customer, his approach was courteous & professional, which I like, along with Louis, Antonio was there to welcome me too as long time client, as I've been coming to this dealership since I bought my car in 2012

KMC

Jul 18, 2015

I'm very grateful to the kind sales rep, Howard Krick and the staff that assisted me (Bob Smiley, Rob Dean and Yasser Ibrahim) yesterday. The 'pre-planning' with Howard by phone and application over the web, made the whole process go quickly. Howard truly cares for people and goes above and beyond to get a loan approved - worked miracles for me!!. I'm so happy with outcome of my new(used) Hyundai, It feels great to have a reliable and safe car, with low mileage. I will definitely return when I'm ready for a new vehicle. I can't say enough about the clean, respectful treatment from everyone at the Napperville show room. I'm glad my daughter was was along to experience how customers should be treated!!! Great experience and many thanks.

Bruce

Jul 16, 2015

The Rogue was exactly the car that met all of my needs, price, mpg, room in the back. Also, Adrian Alvarez was very professional without being too pushy.

Linda

Jul 15, 2015

The people were courteous and made helpful observations regarding my problem with the head rests being to high to drive comfortably. I remove them because I am short and my neck bends when I drive due to high back and head rest.

Donna

Jul 14, 2015

Every person we encountered was very nice! Overall the best experience buying a car. We won't go anywhere else now!

Glen

Jul 14, 2015

Sales person was very informative, knew vehicle very well,very pleasant to deal with. I would purchase another car from them.

john

Jul 13, 2015

It was great to work with Howard and the finance department at Gerald. My credit isn't very good and they worked very hard to get my VW Golf financed for me because I needed the car for a job. Thank you Howard for all your help!

b-rowe

Jul 11, 2015

If you're looking for a straight shooter who is not going to hassle you, then make your way over to Howard Krick's desk and find out for yourself how car buying should be. You walk up and immediately know this guy is doing things different.My wife and I are the types that had to consider all options before narrowing down exactly what we wanted, which required us to go to almost every type of dealer in the area and test drive 10 different vehicles before narrowing it down. In the process, we met every type of salesperson; from nice to rude, and from knowledgeable to someone who certainly shouldn't have even been selling a candy bar led alone helping someone make such a large car purchase. My take: it was very difficult to find intelligent people, who also had great attitudes... however, our experience at both Gerald dealerships in Naperville were amazing and had we chosen the other car brand, we would have chosen their other dealership next.We love our new Nissan Rogue and will recommend Gerald Nissan of Naperville to our family and friends. Lastly, I'm sure we'll be back here for our next car purchase, thanks again Howard!

Sandy with the Pearl White Maxima

Jul 9, 2015

My wife Sandy and I are very happy with the purchase of our new Maxima. Boris Gerdov was friendly and knowledgeable and went the extra mile to make us feel comfortable with the purchase. We have bought other Maxima's and we also own a 2013 Nissan Altima...the year Nissan changed the body style. We enjoy driving that car too. All of our cars were purchased at Gerald Nissan in Naperville. Anthony Miceli, the general sales manager came by and talked with us to make sure everything was going smoothly. Buying this Maxima was truly a good experience and working with Boris made things easy. Having Mr. Miceli talk with us gave us a good feeling that Gerald Nissan cares about their business and customers. I also want to mention Jose Torres in the service department...I have known this person for many years and you will not find a more knowledgeable and nicer person to work with when your car is due for service.

Delores

Jul 7, 2015

Friendliness. Professionalism. Very courteous. All around good service. Mark went the extra mile. He hooked up my bluetooth and was also able to find a coupon for the service I had done.

2015 Customer

Jul 7, 2015

I originally began working with Howard back in January as I was trying to narrow down my choices between different makes and models. He understood my situation and was not aggressive or pushy but let my family and I proceed at our own pace in making our decision. During the past 6 months we had visited Howard on three occasions and each time he was busy with other customers but still found time to work with us. Finally on July 3rd we returned to make our purchase of a Pathfinder. We had been in contact with Howard throughout and found his style to be refreshing and calming. Understanding that I was not the easiest customer to work with, he was very patient with my family and I and made the process as easy as possible. After test driving and picking out the Pathfinder we wanted to purchase, we had it in our driveway within 2 hours. The whole process; price negotiating, financing, etc was the quickest I have ever experienced. I had anticipated spending an entire afternoon at the dealership and was home within hours. Great experience and great customer service provided by everyone at Gerald, especially by Howard.

July 4th Customer

Jul 6, 2015

I came to Gerald Nissan on July 4th in the afternoon because I was interested in test driving a Nissan Altima in order to compare it against the Honda Accord and the Toyota Camry. I was greeted in the parking lot by Howard Krick and he immediately put me at ease with his easy/non-pushy demeanor. He listened to what I was interested in and had me test driving an Altima within minutes of my arrival. Howard and the rest of the team at Gerald Nissan that were there that day answered all my questions and concerns, and made me an excellent offer on a lease for the Altima. The whole process was fast and as easy as can be. I've been through similar processes at other dealers and they usually seem complicated and take so long. I am more than happy with my experience with Howard and the team at Gerald Nissan.

Sandra

Jul 3, 2015

Our sales consultant, Boris Gerdov was very helpful and knowledgeable about the Maxima we purchased. We really enjoyed working and talking with him. Friendly and personable. Boris went the extra mile for us...our experience was excellent!

Allen

Jul 1, 2015

Excellent customer service . . . very expedient in completing service . . . staff was very friendly and knowledgeable

Luis

Jul 1, 2015

I usually go to the Nissan on Western Ave in Chicago but Gerald Nissan is a lot closer to work. Everyone was professional. I didn't have to wait that long and everything was explained properly. I didn't feel like I was pressured into getting other stuff done to my car.

Latisha

Jun 28, 2015

I called service department left voicemail asking for brakes checked and oil change. I received a call back and was able to get service same day which exceeded my expectations. Your staff was professional and friendly. Plus I didn't have to wait too long for service completion.

Carol

Jun 27, 2015

The salesman and manager satisfied our needs and worked with us to finalize a deal. Would recommend for future car needs.

Sally

Jun 27, 2015

Greg was an excellent, low-key salesperson who was able to answer all of my questions. He also was very responsive to my son's questions. All of the people we dealt with were very friendly and polite. Overall, it was a great buying experience.

Tom

Jun 25, 2015

Friendly staff. Much better than my previous experience. They knew what was recently done on my vehicle and what was needed going forward.

Dorothy

Jun 21, 2015

APPOINTMENT EASY TO GET, SERVICE TIME ADEQUATE, AND COMPETITIVE PRICING. THE SERVICE ASSOCIATE WAS VERY QUALIFIED TO ANSWER ALL OUR QUESTIONS OF THE SERVICES NEEDED.

napervilleman

Jun 20, 2015

Bob Smiley and Boris Gerdov were both very friendly and knowledgeable and make the buying a pleasant experience. I will certainly return to buy our next car.

Esen

Jun 18, 2015

Everyone was very courteous and willing to work with me to get the car I wanted for a price that worked for me! Had a positive experience!

Nakisha

Jun 18, 2015

My sales rep Kieven was absolutely amazing. He made the buying experience extremely easy and made sure I was well informed to ensure I would be happy with my purchase.

Anthony

Jun 17, 2015

Howard & Tony did a wonderful job helping us to replace our leased vehicle. Both of them represent such professional standards that clients will return over and over for the Gerald team when purchasing new cars.

Thomas

Jun 17, 2015

This is my 8th purchase from the dealership. I keep going back because the staff is professional and well informed. This is a large purchase and you want to be comfortable about the process.

Lisa

Jun 12, 2015

I was greeted promptly and the service tech thoroughly explained the options available for the 15K mile check. The service took less than an hour and I was given an unexpected discount on the part, which saved me money. What's not to like about that!

AubsGall

Jun 12, 2015

The reason I came to Nissan was because of Howard Krick. I've heard so many amazing reviews about him and the dealership. I just graduated from a 4 year university in May and I've been so stressed out about buying a car and taking my first steps into the post grad lifestyle. Howard and Tony completely made me feel at ease and took all the anxiety away that comes with making a huge purchase of buying a car. I'm so excited to have bought a brand new 2015 Sentra. This never would have been possible without the Nissan college grad deal and also Howie and Tony. They both did everything possible to make sure I got the best deal for my budget and my driving needs. Im so thankful for both of these men because they made this process so much easier than I thought it was going to be. They truly put the customers needs first. I never once had to worry about them just trying to make the deal and pressuring me into buying any car. I absolutely love my car and cannot wait to do business with them again in the future! After going to Nissan and working with Howard and Tony, my family will never go anywhere else to buy a car!

Mylon

Jun 11, 2015

very helpful friendly service. brought 2014 sentra in for maintance .found out I had a defective battery incar whichthey replaced with no charge.

Erik

Jun 10, 2015

Service Manager kept me informed about what was really needed to be done as well as some optional maintenance. They also provided me with a complimentary rental car to enable them to keep my car overnight vs. having me to drive back to the service center the following morning.

William

Jun 10, 2015

Our Salesman, Ed, was very attentive and detail oriented and simply OUTSTANDING! Gerald Nissan has hired a true professional and can be absolutely PROUD of how he handled our sales experience.

Bill Kinsley

Jun 10, 2015

Our salesman, Ed Schmitt was fantastic to work with and was very professional and went out of his way to get us the truck we wanted at an excellent price. I would recommend that everyone looking for their new Nissan product stop by Gerald Nissan and talk to Ed Schmitt to ensure that you get the vehicle you want at the best possible price. Gerald Nissan and Ed Schmitt were truly honest, professional, and, having bought cars throughout the Chicagoland area over the past 8 years, I can truly say that Gerald Nissan is the Gold Standard in car dealerships and presents the Gold Standard for what a Car/Truck dealership should strive to be. Please don't waste your time going anywhere else--give Ed Schmitt a call and he will get the job done for you. I promise, I'm not a relative or am not making statements that aren't true--in fact I usually don't leave reviews BUT I wanted to take the time to Distinguish Gerald Nissan and Ed Schmitt and the fantastic buying experience my wife and I had during the purchase of our new 2015 Nissan Frontier Pro 4X. Thank you Gerald Nissan and Ed Schmitt!

John

Jun 9, 2015

Quick and courteous service with in house amenities like wifi which allowed me to get work done while I waited.

Sandra

Jun 9, 2015

Mark on the Red Team is very thorough and polite. The rest of the service department employees were also very nice and welcoming when I arrived. I don't feel as if I am being talked down too or lied too there.

Stephanie

Jun 9, 2015

The entire staff was friendly and knowledgable. They made the process of buying my car very easy and enjoyable. Adrian was fantastic. He took the time to walk me through all my options and help me make the best decision. I am in love with my new car!

Caroline

Jun 6, 2015

I bring my car back to this dealership not only because I bought it there but because I believe the service department to be extremely pleasant and more importantly, honest. This time was no exception. Anthony helped me out and was incredibly honest and patient as I dealt with an unexpected set of thjngs that ended up needing to be fixed. I will continue to drive in from Chicago for my oil changes and all of my car issues in the future.

Brien

Jun 5, 2015

Keevin was awesome - I had a great time going over the new car and just chatting it up in general. And I really love the car!

Patricia

Jun 5, 2015

EVERY experience I've had with the dealership location on Ogden Ave in Naperville, IL has been exceptional. I never feel like I am being taken advantage of, and the service staff there are pleasant and most accommodating.

Susan

Jun 5, 2015

Boris G . My sales person explained operation of car in detail. I like the test track they have so you don't have to take an unfamiliar vehicle out into heavy traffic. Gerald Nissan in Napervile is where I looked at there fabulous selection of cars.

Donald

Jun 4, 2015

The team at the dealership were courteous, well educated and very helpful going though the buying process. No pressure was put on me to purchase the car or any other add-ons along the way, though I was informed about items surrounding protection packages, gap insurance and extended warranty.

Stephanie

Jun 4, 2015

Adrian was knowledgable, fast, and efficient. He was straight forward and really laid it all out for me in terms of where my money was going and the difference between price/payments of two models to help me make an amazing decision to buy a car i love! I had been looking for a while and was feeling extremely stressed about the entire situation. I had a tight budget and really didnt want to sacrifice because I needed a payment that worked for me but needed a safe, reliable car that offered the amentities i desired. He made it very simple by taking the time to walk through every single step with me and work out every single option . The entire team there was amazing, very friendly, and really made sure to give me an amazing deal. You can tell they are in the business to create long time customers instead of turning a quick buck. I will make sure to recommend them to everyone i know because I couldn't be happier. Thank you!

Trasa

Jun 4, 2015

Its always a pleasure to work with Mark J. he is very helpful with the things I need, is very informative with whats needed for my car and its maintenance. very friendly someone I will continue to go to. and gets me out quickly.

John

Jun 3, 2015

My sales rep Sean was very helpful in finding a car that fit my budget. I felt that Sean and the rest of the Gerald staff really cared about me and my situation instead of just trying to sell me a car.

Mohammed

Jun 3, 2015

Adrian was an amazing salesman....he has good communication skills....he did everything he possibly could to make us happy.Its also always a pleasure to see and deal with bob smiley!

cesargl

Jun 2, 2015

Greg showed his professionalism since the first moment me and wife talked to him. He was able to listen our needs and he remained calm through the process. Greg you are great on what you do!

sagar

May 30, 2015

I really appreciate Howard for being so descriptive about my requirements for my very first new car. Howard make me feel comfortable and confident about my purchase. He is very friendly and fun loving person keeping the environment very lively and happy.Your really doing a great job Howard.

escape4ever

May 29, 2015

Greg was very helpful, low pressure, and easy to work with!I think they gave us a very fair deal and they were very efficientstart to finish!

Lauren

May 28, 2015

Jonathan and Jason are awesome!!!!!!!! The BEST part of my experience was that Jonathan came in on his day off when I was finally ready to buy the Murano!!!

Karategirlalwys

May 28, 2015

We went in this past weekend just researching family friendly vehicles, Howard was so helpful in showing us many options. We did not feel pressured when we left to research other vehicles and dealerships. After doing a lot of research and taking time to think about it, we returned to Gerald Nissan and Howard helped us in purchasing my perfect car! We are so happy with Howard and his friendliness throughout the car buying experience! I must also say that the entire staff made car shopping at 9 months pregnant actually enjoyable. I appreciated the efforts they made to minimize my walking and constantly bringing me more water and making sure I was comfortable. We appreciated the environment and I especially enjoyed Keevin Pullen (who was always making sure we were comfortable and we loved his humor). Thank you to Gerald Nissan for the enjoyable car buying experience! This was not our first car purchase at this dealership and it certainly will not be our last!

larry

May 28, 2015

Enjoyed working with Ed who seems to have a great personality. He seemed quite knowledgeable of cars in general, gave us a good deal, and was able to find the specified vehicle for us in a short period of time.

Christine

May 27, 2015

The service men, Boris, and the Sales manager went out of their way to help me. I have been to other Nissan dealerships, and this one is the friendliest, and they go above and beyond to help a customer out.

vmasso28

May 25, 2015

Everything was good I got a car , the financing was good the process was easy and I left with my car good . It's a Big dealership lots to choose from .

Susan

May 22, 2015

Friendliness of service people and cashier. Oil change and tire rotation was done in reasonable time. Loved the car wash too!

Joanne

May 20, 2015

In this most recent visit and past visits, service has been very fast, friendly and informative. I normally avoid going to dealers for repairs because of the higher prices but had an eye opener when I went over the difference in quality than other places and it helps some things were covered under warranty which I didn't think about until I went either.

Thomas

May 16, 2015

Sales guy Boris, awesome, great use of my time, no pressure, great coffee long day I was really tired, a lot of love, my best experience in new car purchase

David

May 15, 2015

All things went very well. I have always been very happy with the service that I get at Gerald. I was sad to see Edgar had left but, Marc did an outstanding job

Dianne

May 15, 2015

Even though Mahmound Etawil is young and has only been at Gerald Nissan a few months, he was extremely knowledgeable and was able to give us the deal we were looking for.

Sandra

May 15, 2015

They feel they really worked to get me the best possible deal considering I had a lot of negative equity in my trade and they seemed to be pretty fair.

Smiley15

May 14, 2015

I picked up a used 2014 Altima with 18K miles, single owner and squeaky clean carfax. Working with both Howard and James was a professional interaction morphed into a down-to-earth deal. I found the deal on carfax, was courteously contacted by Howard and after a couple of rounds of negotiations, we quickly zeroed in on the price. It was an equal pleasure working with James on the finance side. James reviewed all options clearly without any pressure and even offered to throw in free oil changes for 3 years. I'm a repeat customer at Gerald Nissan and will continue that relationship for many more years to come. Excellent service and an enjoyable experience.

Erin

May 13, 2015

I worked with Howard Krick on finding the perfect car for me. From the beginning I knew I was at the right dealership with the right salesmen. My car buying experience was so smooth and fast because Howard knew exactly what to show me and what I wanted to financially. I could not have asked for a better experience for my first car, it is a memory I will never forget!!

Tacettin

May 13, 2015

I was super upset. Mark stayed calm and explained things. He brought me back to the service area so I could speak directly to the mechanic. My issues were ultimately resolved for no charge - including replacing my battery that was no longer under warranty.

Jacob

May 12, 2015

Bill was very professional. He knew the cars well and was not pushing anything on me that I did not want to hear about. Finance manager was extremely straightforward, and my father said his experience with him was the best he has ever had at a car dealership.

Andrea

May 11, 2015

The customer service is outstanding and they are always available to answer and any questions and help in any way possible.

laura1223

May 11, 2015

I was referred to Howie Krick from a friend. I needed a car for my college-aged son within one week. I had a strick budget. Howie found me a wonderful car for Conner who loves it! The Team at Gerald Nissan was professional, friendly, helpful and extremely fun to buy a car from this past week.I would recommend them highly! This was my first used car purchase and I left thrilled to work with Howie and team!Laura MillirenNaperville, IL

malone1721

May 11, 2015

Gerald Nissan of Naperville is by far and away the BEST dealership I have ever purchased a vehicle from!! I just purchased my 4th car (yes, my 4th!!) from Gerald Nissan and again was blown away by the customer service from Tony Miceli & Howard Krick. I was able to lower my interest rate and get a better payment on a brand new fully loaded vehicle thanks to the hard work and dedication of Tony and Howard. No was not an answer they would accept from anyone until I got my deal and I truly appreciate it! I LOVE my new Pathfinder and could not be happier!!!!Thank you!Becki Nagle

EDLLEWELLYN

May 8, 2015

We needed a vehicle and we needed one NOW! We called Howard and explained our situation. We could Not get there because the old car died so Howard came by to our place and picked us up. The experience was great, we explained our situation and every detail was worked out perfectly. We drove away with a car that day, something we have always been promised in the past but never has happened. Howard, Yasser, and James made it happen and we are very happy with the 2007 Nissan Sentra we drove away with.

Michelina

May 7, 2015

Our sales man was great Keevin....NapervilleAlso the service deptment is very good ..they listen...they tell you what you need to know..the time of service is quick...getting appt. is easy. I just had my car there and Mark from the red team is wonderful...very kind ..very helpful. Glad im on his team I really like Mark.

Nancy

May 6, 2015

I was expecting a long wait (this has happened in the past) but was pleasantly surprised when my car was ready in less than an hour. I really like getting back washed!

Sondra J

May 3, 2015

Buying a car is mostly a pain and I dreaded having to deal with a salesman. I stopped in unexpectedly to just take a peek at the 2015 Murano and ended up taking a test drive with Howard Krick. I wasn't ready to buy that day, but was so impressed with Howard's low key approach. I was so happy that he didn't try to push me that when I was ready to buy, I made sure I came back to him. Great experience and I love my car.

Jay

May 2, 2015

Robert did an incredible job to rectify a situation from a prior service. He also answered all my questions regarding issues stemming from a prior service and came up with a plan to fix them.

David

Apr 29, 2015

Everyone was very nice and polite. We didn't have to wait long for the car to be serviced. It was a pleasant experience .

Charles

Apr 23, 2015

Robert took my call after I had left two unanswered voice messages to try to book a service appt. Robert delayed his lunch to meet me and insure that my appointment went well. He went well above the call of duty and I appreciate it.

Patricia

Apr 23, 2015

Gregg Queen went above and beyond to meet my needs to purchase my car. He's someone I would highly recommend to my family and friends to buy from.

Steve G

Apr 22, 2015

I just returned home with my 3 rd Nissan from Gerald Nissan! I amazed each time I do business Howard and Tony at Gerald because each time they EXCEED my expectations and I leave feeling comfortable and knowing I got a great deal!!! If anyone tells me they are looking at getting a new car I PROUD'Y say "I got a guy!" And I refer them to my guys at Gerald Nissan!!! Not only are they great to me but they are great to the community as well! KEEP UP THE GREAT WORK!!!

Dina

Apr 21, 2015

I will return to this dealership in the future. The entire sales team from my salesman to the sales manager went above and beyond to meet all of my expectations!!

Josy74

Apr 21, 2015

Thanks Howard for all your help. I appreciate your time and such as good service. I got a great deal and the car I always wanted. I will send my friends there for sure.

Corre45

Apr 20, 2015

I'm not sure where to even began. I went into Nissan with my eyes and hopes set on the car of my dreams. I had spoken to Howard a couple days before about getting a Nissan 350z he said when I come in that he would look and see what we could find. It is and older model car so it was hard to find any near by that I liked. So Howard then suggested a Nissan maximum. Before I could test drive it or even look at it I was not interested, but he told me once you drive it you will fall in love. So we took it to the track and from when I sat down in the car before I could even start it I was sold. After we test drove it he explained to me to all the features it had similar to the car I went into Nissan originally for. After the test drive I told him I was sold. He began the paper work and shortly after I was driving away in my new Nissan maximum. I would like to thank Howard and everyone at Nissan for making it happen I LOVE MY NEW CAR!!!!!

CCJJR2015

Apr 18, 2015

I love the Ford Focus Howard and Tony sold to me and my family,i wish to thank all invoved with the process,i have known Howard for 40 years and he is a great guy,Thank you!!!

zmzq

Apr 18, 2015

I really want to appreciate Howard and John for their time during my visit to purchase a new car. They made life easy and my experience with them is do phenomenal that I cannot compared them to anyone else. I will do this with you guys anytime.Thanks and keep up the good work.

Shaba

Apr 17, 2015

People are very friendly. Customer service is excellent. Mark does a phenomenal job. He is very friendly & genuine with suggestions.

JGBCBP

Apr 17, 2015

My Fiance and I worked with Howard Krick and the process was great from beginning to end. Awesome customer service from Howard, James and Bob!

Richard

Apr 16, 2015

Salesman, Neil Patel, was wonderful and very knowledgeable about the car we bought. He was very courteous, professional and a pleasure to deal with.

Gregory

Apr 15, 2015

Simply the most pleasant car buying experience all around. This is our (I can't believe this) 4th and 5th purchase from Gerald. I wouldn't go anywhere else. They are all about relationships and customer satisfaction.

Imran

Apr 13, 2015

I had no appointment and stopped in for oil change. Was greeted right away and work completed in a timely manner.

Shopper

Apr 13, 2015

After receiving a call from Bob Smiley 2 Days earlier about a New Car Lease. I sent an email to him. An automatically generated email was sent back to me saying Someone would call me shortly..... Never received a call Back. We went to the Dealer and Introduced Myself and Bob did not seem to care who I was . I told him I sent an email to him and he mumbled . I Don't check my emails. I asked about a new Nissan Lease . He said he could get me my car but Never pursued actually having one brought for me to test drive. This Man did nothing for me . We left immediately. I was hoping this would be my third Nissan Lease from this Dealer . But not this time. I have No Respect or Trust for Gerald Nissan of Naperville. Or Bob Smiley! Stay Away from them!

Dawn

Apr 10, 2015

I liked that the sales staff was great and very helpful but not too pushy and I truly appreciated that!

David Bruce

Apr 10, 2015

My wife and I really enjoyed working with Howard Krick as we purchased a beautiful 2014 Nissan Maxima. Howard knows his business, and it was a pleasure to work such a professional. He made us feel totally comfortable as well as confident that we would get the best deal possible. Which is exactly what happened. We couldn't be happier with our new car and are grateful to Howard for making it all as easy as could be.

Brianna

Apr 9, 2015

Howard Krick and tony really know how to make buying a car an unforgettable experience! They took the time to make sure I found exactly what I was looking for. My Sentra is perfect and without the wonderful expierende I recieved from Howard tony, and Sean, I wouldn't have this awesome car. I recommend them to EVERYONE, they do a finominal job and always made us feel comfortable. We never once doubted them. So happy we went here!!!!!

Jesus

Apr 9, 2015

I had just landed in Illinois, and I figured that I needed a new car. So I went straight to Nissan because my family enjoys Nissan. Howard was the one who sold me the car. He made the experience very easy. What was really amazing was how Yasser got me approved. I barely started building credit and somehow he got me approved. It was amazing! After everything was done, James explained all the paperwork to me. He was very kind. In fact, the entire Naperville Nissan was very kind to me. I don't know how else to thank you guys.

Gilberto

Apr 8, 2015

Very pleased with John, he was Awesome and did a great job getting us exactly what we were looking for. Thanks JD:)We love our new Rouge!

Taylor

Apr 4, 2015

Tom H. in service from the moment I contacted him on the phone and told him my issues with my 350Z I knew this was going to be the place to finally get my car services. I have never been so happy with bringing my car in. I originally took my car to Woodfield Nissan, but those people told me they couldn't help and to go elsewhere. But my car was here for 1 day, and it drives like brand new again. The whole service department deserves a medal. Tom deserves the medal of honor. I love this place, I will tell everyone else how great this dealer is. I have over 2500 friends on facebook, I have made it clear to all of them how amazingly treated I was at this dealer. The owner of this facility should have the other dealers around him salivating because he has all the best employees. When I feel like upgrading to a 370Z or GTR this will be the place I go to. Thanks again Gerald Nissan and thanks again Tom H. service manager.

Mitchell

Apr 3, 2015

I was in for my 50,000 mile maintenance visit. The Service Department personnel are always very courteous and provide clear explanations of the work and their findings.

Paul

Apr 3, 2015

Friendly service and when they had to keep my car longer than anticipated ,they provided a car for me right away.

Richard

Apr 3, 2015

The person in your service department was quick and efficient.Your Service Advisor Mark made me feel welcome and was extremely polite.

crisbaker215

Apr 1, 2015

Howard and James made the experience fun and painless! Forget about past experiences with purchasing an auto and relax! You guys are the best! Thank you so much! ~Cris Baker

davidj

Apr 1, 2015

Howard Krick and Tony Miceli "THE DREAM TEAM" and the rest of the team at Gerald Nissan certainly went ABOVE and BEYOND to help me find the right car and helped me with the financing I needed. They respected for my situation I'm disabled and needed to get out of my car I was so upside down. They went so far beyond what I thought they could do. I had to be at a certain payment and they did it. I love the Dealership and the test track is crazy you have to test drive a car there it shows you so many types of roads. The only thing they missed was the bad drivers you run into on the real roads lol. Please do yourself a favor go see Howard Krick before you waste your time anywhere else.... I will be a Customer as long as he works at this Dealer... I have bought 9 new cars and have never got a better deal or was treated so well like a family member not a customer.

Michael

Mar 31, 2015

Came in unannounced with a low tire warning. Found out we had a main in the tire. The fine staff squeezed us in and helped us out!

Syed

Mar 31, 2015

Rob is a great person, he always help me out as a valued customer, very nice, professional in approach and considerate in explaining work to be done on vehicle

anace369

Mar 31, 2015

Greg help me not only find the right car ........he helped me so hard finding a nice car, a car that I needed and that I can really afford. He respected my financial situation all the time and he did not never pressure me to buy it.This is the 4th car that I bought from this dealer and from Greg!! James Brown made so smooth, easy and fast the finance part!!!Thanks guys!!!Ana

DML

Mar 30, 2015

I was very nervous about purchasing a new car. It was 11 years since I did that. Howard Krick, Tony Miceli and the team at Gerald Nissan certainly went ABOVE and BEYOND to help me not only find the right car - a new one - but helped me with the financing I needed. Their respect for my situation can't be matched by any other dealer - I know for a fact as Elgin Toyota DID NOT! I will be forever grateful for how they worked with me and treated me.

Shirt

Mar 28, 2015

My husband and I have purchased 16 vehicles since we have been married and NEVER have we had the experience that we had with Howard Krick and Tony Micelli! There was never any pressure in buying and no BS. As soon as we asked for the bottom price, we got it, no hassles at all! We have recommended Howard to so many people since we purchased our Armada. The best thing about buying here was the service and of course our awesome car! Thanks again guys!Dave and Shirley Braglia

Karyn

Mar 27, 2015

Salesperson sonja Eubanks, very pleasant. She did not attempt high pressure or aggressive sales tactics. JB made financing a breeze. Sunday when I found a small MSRP discrepancy, I left a message and the sales manager Anthony Miceli returned the call first thing Monday morning and offered a quick resolution. No argument or defensive pushback. Very satisfied with the entire experience.

Lonny

Mar 27, 2015

I wanted to thank Howard Krick and Tony Miceli for the very pleasant experience of buying at 2015 Pathfinder. My wife absolutely loves the car and I really appreciated the level of service and overall purchase experience I had. Thanks guys, you made car buying easy and enjoyable!

natekorpics01

Mar 27, 2015

I recently went into gerald nissan looking to purchase a used car. My budget was low and it was all i could afford. Howard and Tony were amazing and did everything they possibly could to find me a reliable car with low miles that fits my lifestyle and most of all my budget,And they did. They are extremely kind and hardworking and i couldnt be any happier. Thank you guys

Brett

Mar 26, 2015

The General Sales Manager, Anthony Miceli, listened to our needs and wishes and made a great deal happen. The sales rep, Jon David, was extremely patient with us and explained the differences in the cars we looked at and went over benefits. Great kids waiting room as well - it kept our kids entertained!

George

Mar 26, 2015

Your service writer, Robert, has always displayed the ut most professionalism and makes my annual visits pleasant. In fact I have never been disappointed with Gerald Nissan.

Joana

Mar 26, 2015

My technician was very helpful and freindly not pushy at all.He fixed everything i asked for and more..I was very happy. P.S. the noise is gone u were right!!!!! :-) :-) :-) :-)

adrimontez

Mar 25, 2015

I have been holding off buying a NEW vehicle because of very bad past experiences. I dread and fear being taken by "car dealer sharks", however after applying for my certificate on truecar.com I was contacted by Kathy Wong and was reassured that she would connect with me upon my arrival at Gerald Nissan in Naperville. Keep in mind I live near O'hare Airport and have several other Nissan dealerships within an arms reach, however from the beginning I was treated with respect and I felt that Kathy was really listening to my concerns, interests and really made me feel at home. As I arrived at Gerald Nissan I was welcomed by a very caring and professional salesman Howard Krick. As my husband & I started talking about our interests and the pros and cons of the two models of vehicles we had in mind (Rouge/Murano), Howard paid close attention to detail and showed us the two models and after test driving I clearly new the vehicle I wanted was the Murano!!!! Howard is a down to earth, people person and I felt comfortable chatting with him. He seemed to be very honest and genuine. Howard showed me a couple of the Muranos that they had in stock and made the whole process so easy. Howard was great going back and forth with Yasser (Manager) and getting me to a reasonable payment and interest rate. Much to my surprise, they both worked hard to get me the absolute best interest rate/payment , it turned out to be better than I had bargained for. I had to pinch myself to make sure I wasn't dreaming, it was that great that I could hardly believe it. I went in thinking that it would be near impossible to seal a deal and came out "rolling" in a beautiful "pearl white" Murano - riding in luxury and I cried tears of joy all the way home, I have worked very hard all my life, I have servered 4 years active duty in the Army over seas and just recently acquired my Master's degree in Business Administration as well as raised a family of three children and supporting my husband's dreams, as he completes his Welding certification. I have had the BEST CUSTOMER EXPERIENCE - I would definitely recommend my family, friends and relatives to visit your dealership. I intent to go back and get my husband and my son a vehicle in the near future. I am absolutley so HAPPY with all the follow-up treatment and attention that I have been given, It will be hard for me to go anywhere else even though it takes a 30 minute drive to get to Naperville - it is truly worth the TRIP!!!!! THANK YOU HOWARD for being my ANGEL!!!!

Thomas

Mar 23, 2015

During a routine oil change they tested my battery and found that it tested low and so they replaced it at no cost to me since it was under warrantee. This is above and beyond what most servicers do.

Sacker33

Mar 21, 2015

After terrible experiences at two OTHER Nissan dealers in the past month, I had basically given up. Then on Wednesday, I received an email from Paul in response to my truecar.com inquiry. I explained I was primarily interested in red rogue...but they didn't have any in stock. On Friday he texted me that they had received my exact model in a shipment. Great follow up. Honestly, I was doubtful,skeptical and pessimistic....but the reviews for Gerald Nissan Naperville are positive, so i decided to give it one last ditch effort. I went after work on Friday prepared for the worst, instead I received the best. Paul greeted me, answered some questions and assigned me to Sonja. I explained my past negative experiences and Sonja immediately went to work on earning my trust. I made it clear I wouldn't be buying that evening. I couldn't decide on color and frankly I was skittish. (Car shopping PTSD) Rather than go into a high pressure pitch, Sonja suggested we test drive the new car (Paul wasn't lying!) around their awesome onsite test track. She took the time to chat and after the required manager meet and greet, I left with promises to return. No hassles. This morning I went back, armed with the max price I was willing to pay. Yes, there was some back and forth negotiation, that is to be expected. But the exchange with Sonja was pleasant, professional and in the end a win for both. Even Finance was straightforward. James shared the warranty information and presented a fair price. The icing on the cake was Sonja and another employee drove an hour to deliver the car rather have me come back to pick it up. If you are in the market for a nissan, I highly recommend Gerald Nissan Naperville and their excellent salesperson Sonja. Keep in mind, they are a business and the goal of even the nicest dealership is to make profit. Do your research: know the invoice price, special offers and related rules, set a budget and stick to it. I hope your experience is as favorable as the one I had.

Juan

Mar 19, 2015

Boris and Anthony were a pleasure to work with! As a first Time buyer they made the experience pleasant and painless.

Luis

Mar 18, 2015

For a long time, this is the first time I feel that the salesman was trying to work with me on what I wanted/needed and not just to sell me the car he wanted at the price he wanted.

Alan

Mar 17, 2015

Both Vinod, our sales consultant, and Bob, sales manager, were easy and pleasant to work with. They worked hard to get us in the car we wanted.

John

Mar 15, 2015

Over the years I have been coming to Gerald for cars and service everyone is friendly, honest, trustworthy, and very professional. I have never felt taken advantage of at this dealership. Thank You.

Louise

Mar 15, 2015

All of the people that we dealt with during our purchase were knowledgeable and professional. They were able to convey pricing options in easily understandable terms. We had a very pleasant experience.

NissanMaximaScreen

Mar 15, 2015

January 17, 2015, was a remarkable day in my car shopping experience. This was my third time buying a new car, and it was the best time because of the sales people - Sonja, Howard Krick and James (the accountant); who were so professional and patient with someone like me who has no trust on any sales person. I had met and test drove a Dealer Certified Nissan Maxima, 2013, with Sonja few months earlier, towards the end of 2014, and I promised her that when I finally make up my mind, I would come in for final purchase. Sonja and one of Gerald's managers contacted me, more than once, to check on my car shopping status, without any pressure, but I wasn't ready at the time.When I was finally ready, I stopped at Gerald Nissan just to compare customer service and price on a 2014 Nissan Maxima; after I was treated poorly by another Nissan Dealer the week before. To cut the long story short, Howard Krick, my now favorite sales-man, has been following up with me, answering my questions, washing my car when I drop in, and still helps to educate on all the available options that come with my 2014 Nissan Maxima.Unlike my past experience where sales number was the goal, I will recommend Gerald Nissan of Naperville, to all my friends, co-workers and anyone else, because of the atmosphere, professionalism and customer-friendly nature of the people!-Austin

James

Mar 14, 2015

1. Work was done in a timely manner.2. Mark did a great job explaining what was done3. The ability to use a Nissan coupon to reduce the cost

Renee

Mar 13, 2015

My sale representative, Neil, was not pushy. He just gave me the information that I needed to make my decisions.

Susan

Mar 13, 2015

Good personalities, very knowledgeable. Explained all electronics in great detail to a non-tech person. Took the extra time and patience required with great attitude.

Tomas

Mar 13, 2015

The Express Service without appointment. The fact that now Nissan gives the option to use regular engine oil, or the synthetic engine oil....great, just like Toyota and Mercedes Benz. Courteous service.

Clarenece

Mar 11, 2015

Your service department was ready for me when I arrived for my appointment and we covered every aspect of my visit alongwith a time estimate for the work to be done; which was done on time.

Ramon

Mar 11, 2015

I was very pleased with the salesman. He new of our short time available to me and went out his way to ensure the deal was seamlessly completed. A few times he had to literally run back and forth between departments. That I appreciate.

GTR

Mar 11, 2015

Car shopping is usually a double-edged sword. Your excitement for a new vehicle many times is ruined by unscrupulous dealers and too much over-promising and under-delivering. I had been shopping for a Nissan GTR for a number of weeks and calling dealers around the country. Time after time I wasn't able to receive a fair deal, be confident of the information I was provided nor feel comfortable doing business from hundreds of miles away. That is, until I called Gerald Nissan. Right from the opening conversation, my salesman, David Webb was courteous, knowledgable and understanding of the importance of my vehicle search. Together with the GM, Anthony Miceli, we negotiated a very fair price for a new GTR. There was nothing confrontational or unpleasant. All parties were very knowledgeable about current market prices and it made for the best all around experience I've ever had buying a vehicle. David really understood how exciting this purchase was for me and did everything in his power to answer all my questions, take pics, help me arrange shipping and ensure I had a fantastic experience. David and Anthony exceeded my expectations in every aspect of the buying process. On top of all of that, David called to make sure the vehicle arrived in perfect condition and followed up to get my thoughts after the first ride. I had the pleasure of meeting them face to face to sign paperwork and I would encourage anyone looking for a vehicle, whether you live in the Chicago area or not, to give these guys a chance to earn your business. Not only would I buy another car from them, but I consider us friends.

Leoegreen

Mar 11, 2015

Coming into the dealership, I already had a mind set of "I'm not going to let those evil sells people get the best of me". To my surprise, after working with Howard, he turned my whole attitude around. He displayed a lot of curtiousy and genuinely cared about me as a new-car buyer. My experience with Nissan was more than I ever could have imagined and I walked away with a car that was more than I ever dreamed of. Thanks, Howard.

Mark

Mar 10, 2015

Our sales consultant was Keevin Pullen and our finance guy was James Brown. Both were polite nice guys that tried to work with us and force into something we didn't need or want. We added the remote start and Jose' called to schedule that and was very accomodating t our schedule. A great experience overall!

Augustino

Mar 9, 2015

Efficiency accompanied by courtesy is a rare combination in today's work world. The courtesy extended to me by Howard Krick is selecting a 2015 Murano was extraordinary. The courtesy extended to me by the entire Gerald staff was impressive ,they provided detailed explanations and personal assistance when needed. I will recommend Gerald and Howard Krick to family and friends as the people to see when selecting a new auto. Sincerely Gus Palumbo

Hemanth

Mar 9, 2015

This was my first car and Howard made it easy with his awesome funny talks ..the ride itself is cool and I love it..Thanks to Howard and Gerald Nissan

Kelly B.

Mar 9, 2015

I HATE car shopping. We have all dealt with pushy sales people, fake finance people, and shoddy service. At Gerald, I didn't have ANY of that! After going to 5-6 different dealerships, I was getting tired of the same old game. On the advice from my sister, I went to see Howard Krick at Gerald Naperville. We sat down with him, told him what we had been looking for, and what I like in a vehicle. He found a few cars for me to test drive. I liked a couple, but wanted to drive a couple of the SUV's too. Howard didn't bat an eye-- Found a couple more for me to play with. I finally decided on my 2014 Altima. I asked them for the bottom line, and while Howard spoke with the Financing Dept, we looked up the Kelley Blue Book price. They came in UNDER price! I couldn't believe it! I had fallen in love with my car, but wanted to add a couple of minor "luxury" items. Even Jose in the Service Department took good care of me! There are a lot of dealerships that will say the treat you like family, but Howard and the guys at Gerald treated us like the GOOD side of the family! I will definitely be back, I am sure we'll be looking again in a couple of years.

Marta J.

Mar 9, 2015

Gerald Nissan of Naperville is the place to buy a car. Great buying experience. Very kind and friendly staff. Greg and James really took care of me and made sure I was happy with every little detail. They did their best to get me the best deal.

Patricia

Mar 6, 2015

Saul checked me in promptly with a smile. Explained services which were ending on my plan. Reminded me of the coupon program. I had another question after leaving & called back, he was at lunch but called back within an hour too answer my question. Also, saw Jose who came in to greet me. BJ the sales person also called for followup. Feel good since I just paid off my Max!

Zach

Mar 6, 2015

Easy to work with as they explained details to me (I don't know much about cars). They were nice and quick at completing the repairs.

Jessica

Mar 5, 2015

Staff was very friendly and helpful. I was very satisfied with my experience with Alvaro in sales. I would recommend them to anyone!

Karen

Mar 5, 2015

Mark Jillich is the BEST! He knows me and greets me by name every time he sees me; he knows my vehicle and takes great care to ensure it is running properly. Mark explains everything carefully and has patience with my "automobile ignorance". Most importantly, I trust him! Thanks Mark :)

Carla

Feb 27, 2015

Our salesperson Dave Webb went above and beyond expectations. He took great care of us and got us into the best car for our current needs and budget.

Russell

Feb 27, 2015

I like the Service Manager I worked with, I wasn't happy about having to visit to have a important part (inside door handle) of the car replaced, specifically a part that is used everyday and everytime you drive a vehicle. In my opinion it is either a bad design, quality or just a bad part, this is a part that should stand the test of time. That's how I walked in with a minor chip on my shoulder, but I left thinking I would be back for other maintenance.

Michael

Feb 26, 2015

The sales and management staff were very informative and accommodating. We feel like we got a fair deal on the trade-in and purchase.

Mark

Feb 20, 2015

All personal were friendly and knowledgeable about the product. Dave was very helpful and honest. Effort was made to make sure that questions were answered. The same applies to the financing department in terms of going over coverage options.

Nancy

Feb 20, 2015

Do not go anywhere else or work with anyone else other than Dave Webb at Gerald Nissan in Naperville. My recent car purchase experience was phenomenal and I got the car of my dreams! Dave is absolutely awesome - his knowledge is outstanding, he's patient, understanding and was not satisified until he got me the deal of a life time. I can't thank him enough for his hard work and dedication. If you are looking for a car, please ask specifically for Dave Webb - you will be very happy you did and you too, could walk out with the car of your dreams, for the price of your dreams.

Hemange

Feb 19, 2015

We recently purchased a brand new vehicle through Gerald from salesperson Neil Patel. He was very considerate and listened to all our needs and acted in a very professional manner. He also never pushed us to make a decision and was very courteous in listening to our needs. As a result he was able to sell three Rogues on the same exact day!! What a sales person! Impressive.

Jeffrey

Feb 18, 2015

I dropped my car off and went out with my wife. My advisor kept me up to date on what they had done and what else needed to be done. Car was done in a very reasonable time.

Marin

Feb 18, 2015

The only reason I purchased my 2015 Rogue was because of my experience with Neil Patel.He was patient with me test driving the Rogue and was very thorough with explaining all the details of the car. I appreciate that he made the car buying experience an excellent one.

Israel

Feb 17, 2015

Very smooth operation, appreciated being given fast service, as well as a ride to work while work was done on my vehicle. Felt like everyone went the extra mile and everyone I interacted with was very friendly.

Dawn

Feb 12, 2015

As always, staff was great! Friendly, attentive, quick service. We have been coming to this dealership for more than 11 years and have never had an issue!

Mary

Feb 11, 2015

Mark Jillich in the servie department is always very welcoming and I know he will make sure I get the best service possible.

Jamie

Feb 9, 2015

Courteous service advisor (as always)Email and phone reminders about needing service.Very satisfied with experience from start to finish.Keep up the excellent work!

Arun

Feb 5, 2015

Service advisor Adam was very professional and they are ready to work with customers. Always a good experience bringing my car to this place for service.

Eric

Jan 31, 2015

Needed a key made, and quite honestly was having a difficult time getting it done at my local dealership. I happened to be in the Naperville area, and on a whim decided to make a call. I understand this won't always happen, but they got me in within an hour, key was made and programmed, and it just went perfect. You aren't the closest, but I would definitely bring my car back to you. Thanks

Joseph

Jan 31, 2015

My problem for the past 14 months as been resolved by bringing my car to your facility. I purchased my car at Thomas NIssan in Joliet in November 2013 and have been complaining of this problem since my purchase. All I have been told by their servise department this was normal and there was nothing they could do about it, it was only dust on the wheels and typical for these brakes. Nissan corporate asked if I would be interested in trying another dealer and I chose Gerald being the next closet to home. Thanks to your careing and experienced team my problem has been solved. Thanks to all involved.

Karina

Jan 29, 2015

Gerald Nissan was very helpful and asked the right questions about which features I wanted in a car. They were very accommodating.

Mary

Jan 29, 2015

I have been using the service at Gerald Nissan for years and love the personal attention I receive. Mark in service is the best, he is super nice and I trust him which is rare when it comes to repairs on vehicles. Great guy!

Alex

Jan 26, 2015

Mark did a great job explaining the issue clearly and was able to get me in and out of the service shop quickly.

Jon

Jan 26, 2015

It was very easy to schedule an appointment and you had quite a bit of availability. I especially liked that after some confusion (plan your service time carefully), my service adviser got me in and out as quickly as possible.

Michael

Jan 24, 2015

They were prompt in their service and checked for warrenties on my vehical. Because they did this there was no charge for the repair on my vehical.

Cynthia

Jan 21, 2015

great service and people! They are all very helpful. If I need to buy another car it would be from here!

Joan

Jan 20, 2015

I didn't have an appointment, however the police man said I better get the brake light bulb replaced fast. I was in and out in no time. Car was washed as well! Good job.

Chris G

Jan 17, 2015

I recently bought a new 2014 Nissan Murano from Howard Krick. He was patient with me as I test drove both the Rogue and the Murano. Howard was quick to point out features in both models. Howard was also very responsive and always got back to me quickly to answer any questions. Gerald Nissan had to get my preferred color with the upgrades I wanted from another location, but the was accomplished in one day! I love my new Murano, the ride is amazing! Thanks for making this experience such a positive one!

jbehrman81

Jan 17, 2015

I purchased a car in June and had a phenomenal experience at Gerald. Phenomenal enough to come back 6 months later to get something a little bigger as I felt I would be a little more at ease in the snow and slush. Any other dealer would've used this to their advantage as the value of any new car depreciates the most in this time period. I contacted Howard to see if this would be to trade in my June purchase and get into something that would be a little more stable in the snow. I was not expecting the response from him that I got. Howard responded with "we have to if you don't feel 100% comfortable". I was able to walk in and just as last time, Howard was very honest and up front with me the entire time. He ensured me once again that I would be getting the car that I wanted at the price I wanted. I drove off in my brand new 2015 Nissan Altima as happy as I could be. Apparently too excited to leave as I left my IPASS transponder in my previous car. Howard of course got it out and I was able to meet him to get it!

Karen

Jan 14, 2015

Edgar is great in the service department, remembers my husband and myself. It was a quick oil change and able to continue with my other errands for the day. We like the convenience of making an appointment online.

Jenny

Jan 12, 2015

We worked with Dave Webb. He was very helpful with the entire car buying experience. He also knew a lot about the vehicles and had a good attitude, and he didn't try to push us into a car we didn't want. We also liked how each salesperson had their own cubicle and desk. Other Nissan dealers we went to just had little tables in the middle of the floor.

Ronald

Jan 12, 2015

Edgar Cortes took a genuine interest in my car's issues and worked and made sure it was resolved to my satisfaction

Marc G

Jan 11, 2015