Gerald Jones Volkswagen reviews

Edis

Nov 1, 2016

The courteous, efficient and professional service I received. I was impressed with how little time I had to spend at ht dealerships.

Jeffery M

Nov 1, 2016

I was greeted when I arrived and the service was explained to me. When leaving, the paperwork was explained to me. I appreciated the personal attention!

Larry

Oct 31, 2016

The friendliness of the employees. Everyone was helpful and seemed to genuinely care about helping us. Mitchell Anderson was especially helpful and courteous. J.R. Shelnutt was also helpful on the financial side.

Karea

Oct 30, 2016

Friendly service with Jeff Z. They keep me appointments on toW and time flys by in the waiting area. They even pick up vehicle and bring to me

Todd

Oct 30, 2016

Jeff Zyjewski is the bomb. He came back on his day off to make sure everything with our van was taken care of.

Vicky

Oct 29, 2016

Friendly, clean and professional atmosphere. They went the extra mile to get the best deal and was very thorough about explaining every detail.

Kevin

Oct 28, 2016

Great customer service! Friendly environment and recommend other people in the town area to this dealership! Nice vehicles and great warranty plans when getting ur car fixed!

Jenny

Oct 28, 2016

Staff was friendly & I felt as if they were trying to go above and beyond to make our time there valuable.

Holly

Oct 28, 2016

I loved Jamie she was very helpful and explained the whole process to me. I also did not feel as if they were trying to upsell me.

Angela

Oct 27, 2016

Friendly and great service. They let you know every step they take with your car and the price that would incur. I love that they wash the car after every service.

Kathleen

Oct 26, 2016

The service is good and everyone is friendly and helpful. It is very comfortable and they speak with you before doing any repairs on your car.

Anne

Oct 26, 2016

Understood what I need checked. Explained what is involved & asked if I wanted them to proceed with the service and products.

Dilenia

Oct 26, 2016

Customer service. Plus, a courtesy staff. Nice lobby to wait in for service render. I have always enjoyed coming here. I have no complaints about the staff at this time. Furthermore, if something went wrong, thier professional's so the issue would be minimized.

Rebecca

Oct 26, 2016

MY SERVICE GUY, DON RAY ALWAYS TAKES EXCELLENT CARE OF MY CAR IN A TIMELY MANNER AND IS JUST SUPER AWESOME!

Angeline

Oct 26, 2016

Great customer service, friendly staff, comfortable waiting area, clean restrooms, very knowledgeable, efficient, friendly and personable service writers, treats customers with respect and appreciation.

Jung

Oct 23, 2016

Patrick Jones collected information about what customer wanted to buy and worked well to maximize customer's wish lists. I was out of the dealer with a new key in 2 hours. I was very happy about the sales person. Thanks.

Christophe

Oct 22, 2016

Brien was extremely courteous and understanding, personally the facility itself is a great one- but the people like Brien really seal the deal.

Elaine

Oct 21, 2016

I always ask for Don when I need service on my car!!! He is always polite and tries to in and out as quickly as possible.

Giles

Oct 20, 2016

Friendly service writers and techs were willing to answer any questions I had. Everyone made an effort to make the experience pleasant.

Kenny

Oct 20, 2016

We loved how they went out of their way to accommodate our financial needs. Everyone was very nice & friendly. We look forward to our relationship with them.

Curtis

Oct 20, 2016

Everything went well and my service representative kept me informed. I would recommend Gerald Jones Honda to other family members and friends. Outstanding job.

Roberta

Oct 19, 2016

Everyone is so friendly and approachable! A great atmosphere to be in while shopping or waiting to have you vehicle serviced. 10's!

Dianna

Oct 19, 2016

Found the car I needed. I wanted a low mileage, dependable, fuel efficient car for the travelling I must do with my work.

Justin

Oct 17, 2016

The service representative was friendly and professional. My oil change was done in a timely manner even though I had not made an appointment. I also received a complimentary car wash.

Abbey

Oct 17, 2016

I had to bring my Honda Accord back in for a squealing sound, two weeks after I purchased it. There was no charge since I had just purchased the vehicle and they were fast about getting it done. Great job and very friendly staff! My salesman was also courteous and knowledgeable. I appreciate the no pressure sales environment and felt like they gave me a great deal. Love Gerald Jones Honda and all the staff.

Thelma

Oct 15, 2016

MY AIRBAGS NEEDED REPLACED AND THEY TOOK CARE OF THE PROBLEM RIGHT AWAY. THANK YOU FOR THE PROMPT SERVICE THAT YOU HAVE.

Saeed

Oct 15, 2016

Don R. was excellent and I am very happy with the service. He professionally treated me with respect to my car repair need.

Connie P

Oct 14, 2016

Had appointment time and was able to go right in and leavecar. Service person was nice and professional. We took a oilreplacement piece that had come with the car and that wasused. Thought bill was a little high, being this is a leased carand this was our 18 month check, which we thought wouldhave things, except maybe labor, covered under a warranty.Wasn't the case. Got call later, saying next time we are in,let them know we brought our oil filter and are to be credited for the next one. If some kind of note isn't put in the computer, who are we to tell this and who is to believeus. Poor communition!

Katherine

Oct 14, 2016

Always fast and very courteous. Kenny Elam has been taking care of my cars for years. Been driving Hondas for 30 years

Lindy

Oct 13, 2016

The salesman was very friendly and knowledgeable. I didn't feel like he was pushy or just trying to make the sale. He cared I got the car I wanted at a price I could afford.

Lee

Oct 13, 2016

Very friendly and answers all questions and concerns. They explained everything they did to my vehicle that day. Performed services quickly.

Kimberly

Oct 13, 2016

I always have good customer service when getting any kind of service. Couldn't have bought a better car no where else.

Theresa

Oct 13, 2016

Great service dept, they are ready for you at your appt time. They tell you Joe ongoing the service will be. The waiting area is comfortable and has coffee and water available. There are also tables and computers available. If they find a problem they come explain it to you with an estimate and get your approval before they do any additional work.

Sheryle

Oct 12, 2016

very quick friendly service, nice waiting area, friendly knowledgeable staff. I will definitely continues to us the service center. Keep up the good work!

Carol

Oct 12, 2016

The service personnel met me as I drove up for service. No. waiting. Jeffrey provided explanation what was done on the service and went over all the system checks.

Melanie

Oct 11, 2016

Very knowledgeable, polite and professional sales representative Sarah Jenk!! She was very helpful!! She made the buying process very smooth! I would recommend her to others who need help buying a car!

John

Oct 10, 2016

Expert service and a friendly representative for us -- Don Ray.I really appreciated the quick service for the missed oil change. Great mechanic doing that!

Christa

Oct 10, 2016

Felicia went above and beyond to answer my questions and ensure that everything involved with buying our car was taken care of. Everyone I dealt with on the staff was helpful and courteous.

Michael

Oct 10, 2016

Finally fixed a problem that I've brought in 4 previous times. Service used a new method this time. At least I hope it's fixed.

David

Oct 9, 2016

Allen Baer was phenomenal in finding us the perfect "first car" for our teenage daughter. He knew that as parents, we were looking for safety, performance, and reliability in a used car, while our daughter was of course looking at style, convenience, and high-tech options that "millennials" consider essential these days -- all at a price range that we could afford. He most certainly did what he promised -- He found the PERFECT car for us very quickly that exceeded our highest expectations. Our daughter couldn't be happier with her CR-V. As parents, we not only appreciate the personal efforts of Allen Baer in making this possible, but we also have the reassurance that our daughter is driving a high quality used car that is backed up with a warranty by Honda. Our sincerest thanks go to Allen Baer and the entire team at Gerald Jones Honda.

Salvador

Oct 8, 2016

Salesman treated us very nicely, He offered something to drink and snacks every time we met, worked with me on the price of vehicle

Serena

Oct 8, 2016

They always work with me to make sure I'm getting exactly what I want.Always enjoy buying from them. This is my 3rd Honda from them. Honda are some great cars.

Lawrence

Oct 6, 2016

I WAS SURPRISED AT HOW LONG I DID NOT HAVE TO WAIT BEFORE MY VEHICLE WAS TAKEN IN FOR SERVICE. I WAS GIVEN A BRIEF EXPLANATION OF THE SERVICE TO BE PERFORMED.

Joe

Oct 5, 2016

The service people were very helpful. I appreciate the time they took with me to make sure I got what I needed.

Janice

Oct 4, 2016

The only negative comment I have is the amount of time it takes to get an oil change as compared to Jiffy Lube.

Christine

Oct 4, 2016

The kindness and dedication the staff showed me and my family, making sure that we were satisfied, was beyond great.

Susan

Oct 4, 2016

Very efficient, kind and generally cared about my safety concerning replacement of recalled airbags. I have always been pleased with customer service extended to me.

James

Oct 4, 2016

The buying experience was pleasant. I look forward to using this dealership again. My daughter will be looking for another Accord once she finishes school.

Jack

Oct 3, 2016

Everything. I have been a customer since 1988. Never any problems !Always great people working there who make you feel comfortable.

Stephanie

Oct 2, 2016

Each person I came into contact with were very personable and interested in helping me find what I was looking for throughout the entire process. From the day I submit a request on the website to finding me the right fit financing. I did not feel as if the only concern was to sell me a car.

Betty

Oct 1, 2016

GREAT service--On time, my car remained clean, brought my car to me and customer relations w Kenny Elam and Kevin maskey friendly and professional. Also CJ always speaks when he sees me. They are "Gerald Jones" and the reason I keep coming back!

Shumei

Oct 1, 2016

The customer service is friendly and quick. The facility is quiet, clean and neat. The coffee and doughnut serve is good.

William

Oct 1, 2016

Both Kenny Elem and service manager Kevin went beyond expectation including a personal follow up after the appointment. All concerns were listened to, understood and addressed in a timely manner.

Thomas

Sep 30, 2016

Negotiating the sales price was a pleasure. I wanted to buy a car and they wanted to sell a car.

Barbara

Sep 30, 2016

Prompt, courteous service. Great service advisors and technicians. Couldn't ask for a better experience. Would definitely recommend to my friends. Thanks to all.

Christophr

Sep 29, 2016

Relatively quick check-in for the service department. The ability to leave my rental car at the dealership. This was very convenient for me. I even filled the gas tank up even though I do not have.

Harry

Sep 29, 2016

Jaime was fast, efficient, extremely friendly and very informative for my wife and I. Compared to other times we've been to this dealer Jaime was a breath of fresh air it was like a whole new dealership from the time she approached us until we left. She explained what would be done to our vehicle, the additional free checks for tire pressure, etc and how much the issue at hand would cost. Literally unbelievable service from this individual.

Melissa

Sep 29, 2016

From the first time I walked on the lot i was made to feel welcomed and every time I have been in was greeted by many employees

Dorothy

Sep 28, 2016

polite, informed, checks for things needing repair before breaks. timely. I rely on Gerald Jones Honda to keep my car running and prevent breaking down on the road

Zainab

Sep 28, 2016

Customer service was phenomenal! Although I had to wait for Gail for an hour, I like that Honda provides this service. I was able to be dropped off at work by a service member and picked up by Gail to get my vehicle. I found out from Gail that my wait time was long because when I left the waiting area to use the restroom, she happened to come at the same time asking if anyone needed a ride. She had a couple people who were waiting and she took them. She wasn't given any names so she didn't know to ask or wait around for me. I think in the future, if someone is waiting on a shuttle (Gail) a name and number should be given to Gail so she could specifically call them and let them know she is onsite. Fortunately I didn't have any schedule patients or it would have been a disaster being an hour late. During my wait time, I was asked several times by Honda employees walking by, if I was ok and if I needed anything. This made me feel well taken care of and that Honda cares about their customers while they are waiting on their vehicle. One Honda employee asked me if my coffee was ok and I admitted it was horrible. He walked me over to another waiting area with a Keurig machine and this made me super happy. Thank you Honda!!

Ruth712

Sep 27, 2016

Allen was great as my salesman. We had a little problem with closing paperwork - used wrong VIN the first time around ! All is OK now and I used the second trip to dealership to point out SMALL problem with pin striping. Fixed the next day.

Jessica

Sep 27, 2016

Felicia was very helpful and knowledgeable throughout the whole process -- from meeting me in the lobby on the first day, to test driving two different Hondas to see which was a better fit, to assisting me narrowing down which trim we needed, helping me get the best deal and then closing the sale and driving off the lot.

Louise

Sep 27, 2016

Appointments easy to make and available at times and dates required by the customer. Friendly experienced service. Knowledgeable technicians. Quick and easy check in. Clean facilities.

Angela

Sep 27, 2016

They helped me immediately. I was able to make my appointment on line by selecting the date and time that was best for me. When I arrived have my car serviced, a friendly staff member greeted me before I could get out of the car. The service was excellent. I'm very satisfied!

Janet

Sep 26, 2016

Gerald Jones had a friendly, laid back atmosphere. Knowledgeable, no hassle, no nonsense salesman. I will return when buying my next car.

Michael

Sep 25, 2016

Our salesman was very knowledgeable, and made the purchase experience enjoyable. We love our new CRV, well built, fun to drive, lots of safety features.

Mary

Sep 24, 2016

I felt comfortable about letting mechanics work on my car and everyone was nice and polite. I felt right at home. Thank you

Keith

Sep 24, 2016

Donald Tubman..was knowledgeable and answered all my questions . He was a pleasure to work with. Everyone was very nice snd catered to their customers.

Bertha

Sep 23, 2016

Great customer service. Auto service is good, facilities are comfortable. Service technicians explaines repairs throughly. I don't think it takes twenty words to describe services received at Gerald jones Honda cars

Rebecca

Sep 22, 2016

Friendly, fast, professional complementary service on both our new cars.. Finished before promised time.. Clean and comfortable waiting area also..

Moswen

Sep 22, 2016

I like the fact that I am able to get in and get out on time. The dealership does what they promise.

Jihad

Sep 22, 2016

Every time they check every thing in the car and give a report and recommendations.Every time they check every thing in the car and give a report and recommendations.

Carson

Sep 21, 2016

Your service employees always treat me with respect, courtesy, and professionalism. The work done on my car is always done with great care.

Teresa

Sep 21, 2016

Marlo really went out of his way to assist with my car buying needs. Both Marlo and JR answered all of my questions regarding the car and financing.

Scott

Sep 21, 2016

Very professional and quick!!! Excellent customer service. very attentive. Facilities were clean and welcoming. Overall a very pleasant experience. Highly knowledgeable staff.

Abe

Sep 21, 2016

Excellent customer service from looking at the car, during the purchase of the car to free car washes for the car to servicing of the car!!!

William

Sep 21, 2016

Always timely and accommodating to my needs very much appreciated. Gives me great peace of mind. Would recommend this company any time any place.

Kenneth

Sep 21, 2016

All of the attendants were attentive and ready to get all customers needs met. I was kept informed on the progress of the work being done.

Shanay

Sep 20, 2016

Whenever I come to Gerald Jones Honda I'm greeted at the door and I'm taken care of right away. No haggling, no stress.

Louis

Sep 20, 2016

David and service staff did everything I asked, kept me well informed, made no assumptions about what I would elect to have done and gave the car back well cleaned insert and out.

Wayne

Sep 20, 2016

I appreciated the way I was treated by my salesman, Danny Haywood. He worked with and for me so I could get the Honda.

Richard

Sep 20, 2016

Jaime was great! Very fast, friendly, and efficient.Can't say the same for two men that I approached upon my arrival. One man never even acknowledged that I was standing before him. He never even looked up. I asked a second man who was not doing anything, "Who is Jaime?". He said, "You just walked past her." I didn't know who Jaime was at that time. When I figured out where to go..........she was extremely busy and was the ONLY person that was even helping customers. The other two guys weren't even busy. Jaime apologized that I had to wait. Hope to get Jaime the next time I have vehicle serviced. Service department will be in a big mess if she quits !! Please give her a salary increase.

Charles

Sep 20, 2016

Don't have anything special to say had no problems with routine maintenance don't binder stand why you need twenty words to explain routine maintenance you changed oil and rotated tires and do regular service inspection

Ronnie

Sep 20, 2016

My sales representative was very knowledgeable regarding the car I was wanting to purchase, and seemed genuinely concerned to get me the best deal possible. My car purchase experience was handled swiftly and professionally. The dealership also offered a new car buyer's catered workshop which was a positive and informative followup.

Diane

Sep 20, 2016

The fast service and everyone was nice. The facility was clean, we were offered snacks and drinks while we waited.

Juan

Sep 20, 2016

Everything was smooth and hassle free. Sales representative went above and beyond to make sure we were happy. We will be coming back for next purchase.

Fiona

Sep 20, 2016

Well, at first we were given the run around by the service manager about having our windshield replaced. Only after we engaged the help of the sale manager were we given outstanding customer service. Then bought a second car!

Kathryn

Sep 20, 2016

I am a long-time customer, and I have never had a problem of any sort. Kenny has been "my guy," and he treats me like family.All the work done on my car has been excellent and of reasonable cost. This last visit was for my AC, and the problem was due to a faulty transistor. I would not have know the difference if I'd been told the whole thing nodded replacement. The fact the it turned out to be a simpler fix once again proved the trustworthiness of your service dept. I am a fan for life!

Dinubhai

Sep 20, 2016

Good workprovided transportation, clean facility, good waiting roomtake care repair work, don't have time for cleaning interiorwork done in one day and have to keep car with honda

Dexter

Sep 20, 2016

Timeliness, detailed explanation, and friendliness. I was pleased with the service, the waiting area, and the attention to the small things to make it a good service experience.

Selena

Sep 20, 2016

I had my passenger front side airbag replaced in a timely manner. Although the replacement was promised in five hours it was ready in two hours.

Julie

Sep 20, 2016

The shuttle service was very convenient. I appreciated the ride home and driver made sure I had a card from my service rep for follow up.

Tammie

Sep 20, 2016

Im always greeted by smiling faces and the service I receive is always prompt and they make me feel welcomed.

Paula

Sep 20, 2016

Prompt service with an appointment. Service done properly with no issues. Quick checkout with a credit card payment. Assigned service manager. Clean and attractive waiting area.

Kurt

Sep 20, 2016

Nicole Hewitt, my salesperson took care of the whole sales experience effectively and efficiently. I was in and out of there with a new car before I knew it. I came in to just see what the prices were.

Michelle

Sep 20, 2016

Burt McDaniel has made sure everything is perfect with my purchase! He's made sure I was completely satisfied before I bought!

David

Sep 20, 2016

Quick service and friendly personnel that treat you with respect . Clean repair area, showroom floor, and customer waiting area.. Great job people.

Ethoin

Sep 20, 2016

The trust that I have in Mr. Don Ray. He is very helpful each time I come in. He is not just my service advisor, I consider him a friend!

Trevia

Sep 20, 2016

I believe this was by far the best experience I've had when purchasing a car. I appreciate the great service I received. Mitchell Anderson is an amazing salesman.

Eugene

Sep 20, 2016

It was scheduled on line. I was allowed to drop the vehicle off early and it was secured, and the service technician Anthony Wright offered a courtesy ride home if we needed it. All parts were available for the schedule repair and Anthony updated me on the status and when it would be ready to pick up. The car was washed and vacuumed before returning and Anthony reviewed the bill and service completed.

Jessica

Sep 20, 2016

THE customer waiting area was great! I was given a a time fame and my car was done way before that!

Alyson

Sep 20, 2016

Quick service, in and out and did not take a lot of time. Checked for updates and recalls for vehicles

Dan

Sep 20, 2016

We always receive excellent service from Kenny Elam, Assistant Svc. Manager. We have been Gerald Jones Customers for 28 years and no one touches our Hondas except Gerald Jones staff. From Honda Don to Kenny Elam, we have always had complete confidence and trust in Gerald Jones staff and service. We have converted a number of our relatives and friends to Honda owners and customers!

Linda

Sep 20, 2016

Excellent customer care Excellent service follow up DAVID SORRELLS the great sales team PAT JONES. DOVIE YONN and the HONDA CRV

Everett

Sep 20, 2016

Personalized friendly attention. Efficient service. I don't like the requirement to provide at least 20 words! Almost quit the survey because of this. First 5 words adequately describe my reply

Susan

Sep 20, 2016

Friendly, timely and efficientClean area in which to wait with TV and CoffeeService person went over all areas of the car and if anything else was wrong or would need to be serviced in near future.

Francine

Sep 20, 2016

very good service and excellent customer service. Very satisfied with the company and the service. Would recommend a friend to use the service.

kgarrett

Sep 18, 2016

Brian took time to educate me on service visit. Explained everything and answered my questions. He was very polite and considerate. Gayle provided shuttle to and from work - very helpful. Thank you.

redraider

Sep 16, 2016

All questions I had were answered and even printed the answers on my invoice. Great Job Gerald Jones Service Dept. Great experience on getting my Conversion van serviced.

Paula Martin

Sep 16, 2016

Good service, so issues. Prompt service within 1.5 hours. Cleanliness of dealership and good waiting areas are plusses with drinks and snacks available; I did not think the coffee was very good.

Phillip Dixon

Sep 14, 2016

Very clean Shop, Immediate service, Excellent and very friendly service. Great waiting area.Service advisor kept me informed of progress. Service Advisor went over the checks that wereperformed and asked if I had any questions about what was done. Everyone I met were very friendly.Love Hondas.

colo

Sep 13, 2016

Mr. Kenny Elam in the service department don't play games you ask a question and he answer it honestly no sugar coating. I respect that so he's the reason I still bring my 1998 Honda CRV in for service.

HillMom

Sep 12, 2016

There was no waiting when I arrived for my appt. car ready for pick up at time promised. Price for work is fair. Trustworthy service department.

Harold Rivera

Sep 8, 2016

Great customer service and exceptional experience from the sales person to the sales manager. The Gerald Jones team really went above and beyond to accommodate my needs..

Dr Gerald May

Sep 6, 2016

Tire rotation is still difficult! To get the Honda recommended "cross from back to front, straight front to back" tire rotation for front drive cars, I have to stand there and guide it! I sometimes even get told that straight front to back is the correct way, even though the Honda Service Manual recommends crossing back to front! Also the tire bolts are NOT being tightened in a star patten, which is causing the rotors to be slightly warped! My service manager, Don, is good; but the service manager of the oil change/tire rotation dept. does not understand Honda's recommended requirements.

Frankie Barker

Sep 3, 2016

They were very nice and helpful I really like my new car and I'm looking forward to driving it for a long time

lisa johnson

Sep 1, 2016

I always get the best service anytime I come to to Gerald Jones Honda. CUDOS to Kenny Elam and Donald Ivey for always taking care of my Honda

Rusty Marsh

Sep 1, 2016

I had service light on Honda CRV....I got great service from Jamie Andrews!!!She called me when ready ...it was same day service ...everything was fixed and price was good.I will be back.

jihad

Aug 31, 2016

Excellent service as usual, I have four Honda's cars and I do all maintenance there on time . Every time I received recommendations for the next service and every thing is going well. I am happy with Honda.

Tishon Creswell

Aug 30, 2016

I received an oil change and tire rotation. Great service as usual and I had an appointment. Coffee, water and a snack is always available and the staff is very friendly.

Judy Wyatt

Aug 30, 2016

This is the 6th Honda I have purchased from this dealer and I am sure I will purchase my 7th from the same dealer.

Black beauty

Aug 26, 2016

I gave this dealership five stars because I brought in both of my honda's in for service(2003 & 2011) both would be kept for over night and I was offered a rental car. I thought that was awesome. Honda employees really take care if me whenever I come in. Thanks to Jonathan Wright ( my main person), Don and Jeff when Jonathan is not in. Thanks Honda for a job well done.

Whitfield 1

Aug 19, 2016

Had an appointment for 12:15 and it's 2:00 and I'm just leaving, what was suppose 2 take 45 minutes to and hour. I'm very disappointed with the service and purposely think my paperwork was pushed back.

Eugene Chesser

Aug 19, 2016

Scheduled the 130K miles service on the internet, the webpage was very user friendly and intuitive. Met Jonathan at his work station when we dropped the vehicle off. He reviewed all of the requested service needs and updated recall item status. He contacted us the next day and updated us on the service and updated me on the status and that everything was on schedule. He contacted us when the car was ready, and we arrived for pick up. He reviewed the services performed and future needs during the next service period. He moved the car for pick up and the car had been washed and vacuumed.

MB28

Aug 13, 2016

I was having issues with my Honda Odyessey and brought it into Gerald Jones Honda. My contact person was Kenny Elam. He was not only polite and friendly, he also called me to notify me that there was a recall on my car for a fuel pump issued and said they could change that day with any other repairs my car needed. He also found that the problem I was having was also on a bulletin and under recall and so my car got fixed for free. I was pleasantly surprised to find my car washed and vacuumed out, as I have never had my car serviced there before and this was a lovely surprise! I would certainly recommend Gerald Jones Honda! It was an excellent experience!

Ronald kelly

Aug 12, 2016

Dominique Mathis was awesome, respectful, polite and is a great salesman!!!! I would recommend Dominique to anyone!!!! He explained everything to us about our new Honda hrv. We thank him so much!!!

Chantel

Aug 11, 2016

A man by the name of Jonathan helped me and kept us updated on the repairs, told us what was wrong, what resolution was, and the wiped car/vaccumed. Good job, I'm glad they were able to fix it!

Dr Thomas G England

Aug 11, 2016

Top Notch Service, I have the service contract and would not be without it. Appreciate the free wash.

AY4

Aug 11, 2016

Customer service is excellent! They always work hard to meet customer needs without pressuring the customer, go above and beyond to get what exactly is wanted or works to find a deal that works for the customer

Kathy Benton

Aug 9, 2016

I had a recall on driver side airbag and now passenger side also. The main Honda company is very slow getting the parts to the service center. As soon as the service center received the part, Gerald Jones fixed it efficiently and quickly.

Ashley Wheatley

Aug 5, 2016

It was clean and all the people were all so very friendly

JEF

Aug 5, 2016

Have always dealt with Jonathan Wright. They are ready for us when we arrive , give us a time estimate ,calls us when the work is done, and has the bill ready when we arrive. He is a pleasure to work with and is certainly a credit to Honda. The service technicians have always provided great service.

Albert OHara

Aug 4, 2016

Gerald Jones Honda provided excellent service and made the purchasing a new car a pleasant experience.

Christine Redel

Aug 4, 2016

Always enjoy my experience with Gerald Jones Honda - that is why I keep coming back for service.

Dr. Lezlie Banks

Jul 31, 2016

Brian was great! He explained everything perfectly.

WAA1

Jul 30, 2016

Service is reasonable for the work done, competitive in cost and length of wait time, and speed of initial contact upon arrival. The service attendant was friendly. Phone follow-up after service was unexpected.

Daniel Yi

Jul 30, 2016

The service that Gerald Jones provided was very good. Brendan was very informative and helpful, especially when working with the deal. Brendan and Mike were very good with helping me to stay within my financial budget.

Christel Goss

Jul 29, 2016

Awesome experience, great customer service. Would recommend them.

LTB

Jul 27, 2016

Was looking to buy a Honda Pilot when I stopped by. The salesman was very friendly and listened to what i wanted .. He dud ask me to look over the pilot Touring and while it wasn't the color I wanted the price was so I bought it.

Marianne McCuller

Jul 25, 2016

The staff is always professional and courteous. I had only one repair this time that was not fulfilled, but will be done at a future date. I've been buying cars from this dealership since 1993, the last in 2008. When I'm ready for a new car, I will come back here!

Betty Sivas

Jul 24, 2016

I had tried to reach the service dep't by phone but they were overwhelmed by airbag recalls. so I drove over the the dealer and Jaime Andrew worked me in right away and it took the 45 minutes she had said it would. She apologized for the phone try up, even though ir wasn't her fault.

The Black Knight

Jul 23, 2016

Because I have been dealing with Gerald Jones Honda for about 9yrs now, and have gotten the best treatment, Kenny Elam and the crew really treat customer, well

Yetta

Jul 22, 2016

Brendon Johnson is a very patient and professional young man. He made my FIRST buying experience memorable.

griff

Jul 8, 2016

oil change and tire rotation for the first service on this vehicle . Light and buttons combinations inside corrected. Radio and phone training and review covered.

Kelly Dasher

Jul 3, 2016

Nicole Hewitt is the best sales person ever! She looks out for us and is efficient and fun to work with !!!!This is our 10th car she has sold us! Gerald Jones Honda is extremely friendly as well as a professional place to purchase a car. I would never go anywhere else even though we have moved 2 1/2 hours away! I give them a 6 out of a 5 rating!

Trurice

Jun 30, 2016

I was having a very hard time finding a specific deal, but I found the car and deal I wanted at Gerald Jones Honda. Truly exceptional experience start to finish

RKR - HSV

Jun 26, 2016

Being new to the area, this was my first service visit to a Honda dealer in the Augusta area. I had a great experience and was very satisfied. I scheduled the service appointment on-line, received recommendations from my service advisor upon arrival, and the service was completed in a reasonable time. The entire staff was friendly, and the customer waiting lounge and facilities were excellent.

Michael Timmerman

Jun 21, 2016

Everyone is always so helpful and the service is exceptional!

Barbara A Johnson

Jun 16, 2016

My experience was great! My sales rep was excellent!

Silvia D.

Jun 8, 2016

Brien Smith was so helpful, the problem was resolved in reasonable time & a recall was lined up to handle in the future. Everyone was very friendly & I felt taken care of.

Kim Allen

Jun 7, 2016

I was on the road to go on vacation and my engine light came on. I turned around and took it to the dealer. They fixed me up as quickly as they could. My car didn't give me any more trouble on my trip.

Ron Emory

Jun 5, 2016

I took my vehicle in to have the oil changed and to have a total check of the car to insure there were no issues as I am getting ready to go on a vacation with it.

CRFUNV

Jun 4, 2016

I don't want to review this so why are you making me? I simply want to fill out the questionaire. Service was good. Service associate was excellent..

Michael Ladun

Jun 2, 2016

Service writer explained all service in detail. Was very helpful in going over service options for future needed maint. I would recommend this service writer to family and friends.

Lauren Aycox

May 31, 2016

Love the whole experience. Everyone was friendly and very professional. Great Sales & Service team.

Ereyna11

May 31, 2016

I was in and out in about 35 minutes. Staff was friendly and did not try to upsale me on tons of other parts/services - which I hate about other auto stores. I will definitely return to this location.

Kristy

May 27, 2016

I had to take in to Gerald Jones Honda for normal maintenance on my Honda Fit as well as for the Takata airbag recall. Jeff and Jamie were very friendly and accommodating with me when I decided that I wanted to take the rental car instead of signing the waver. The airbag recall was completed a lot sooner than I expected and now I'm back on the road with my little car. Thank you very much!

Robert Fernekes

May 25, 2016

The BEST Service in town. Came in early for my appointment. Kenny Elam, Outstanding Service Representative, handled it from there. Prefer Kenny because of his superb customer relations. Enjoy my Honda Civic.

SHIRLEY M

May 24, 2016

Great experience. Would definately recommend to anyone looking to make a purchase! Felicia in sales, Mark in financing and Mr. Kelly finalizing the purchase... It all worked beautifully!

Miranda34

May 24, 2016

Kendall was great. Not pushy, very laid back and hung in there with us while we went from car to car trying to figure out what we really wanted to do. He listened and made recommendations based on our situation and didn't try to oversell us. He was very friend and down to earth. Hoping that service after the sale is just as good when needed!

willie boston

May 23, 2016

Service was an oil change but they did a multi-point vehicle inspection check.

flowergirl

May 22, 2016

The staff at Gerald Jones was exceptionally helpful and friendly particularly Ty and Pat. The other staff members were also courteous and welcoming. They did an exceptional job and were willing to negotiate with new tires and some cosmetic work on the vehicle itself. I would certainly go back there when seeking another vehicle.

Anna

May 19, 2016

Great experience. Fixed my car! Only complaint is that I had to leave my car overnight.

Matt7569

May 15, 2016

Sam Greene/Mike Troupe was a pleasure to deal with. They answered all of my questions and I will certainly buy another Honda from this dealership.

Gill Redpath

May 8, 2016

This is my fourth car bought through GJH. Each time seems to be a better consumer experiece.

John Beilman

May 7, 2016

Outstanding service, always exceeds customers expectations

James Ellis

May 5, 2016

Service was prompt, professional and adequate. Everyone I came into contact with was very friendly.

VIVIAN

May 4, 2016

I had a tire going flat and drove in without an appointment. The associate was very helpful in getting my tire repaired so I could get to work!

Albert L. White

May 4, 2016

We made an appointment to have the oil changed in our Honda for Monday at 10:30 A.M. We arrived at 10:15 A.M. The service guy came to report that we needed to replace another filter. We were out of there by 11:10 A.M. Excellent Service!!!

Jennifer Maxwell

May 1, 2016

Everyone we came in contact with at Gerald Jones Honda was delightful to talk to and work with. Pat Jones was helpful from the moment we met him. He was knowledgeable about the cars and patient with me as I tried to find one to meet all my needs. We have bought many cars over the years and this was by far my best experience.

Tishon Adams

May 1, 2016

Kenny was great as usual. Had my granddaughter with me and the kids area is a life saver.

Steve Mondy

Apr 29, 2016

Always a pleasant experience deal with Gerald Jones HondaThanks Joshua Cook

barbara65

Apr 28, 2016

From salesman to financial manager to the service department, Honda has always been a pleasure to deal with. This was my 5th Honda purchased over the last 30 years, I do keep them awhile. Gerald Jones has proven to be a dealership to stay with, no hassle, no pressure, just great service.

Jerry Newman

Apr 27, 2016

Lou Williams, Mark Pierce, JR and Rick Opalka were outstanding.The best car buying experience I have ever had.I will be back for my next vehicle.

MichelleS

Apr 25, 2016

I took my car in because it had a foul odor (rotten egg) smell. The service tech checked the catalytic converters and said that everything was fine. He could not smell the odor. When I picked up the car, it still had the smell. I went back inside and the Service Writer (Brien Smith) cam outside to the car, sat inside and could smell the odor. He then walked around the whole car searching for the smell, he lift the trunk and found that I had water in the spare tire well. I was so pleased that he took the time to come outside and find the issue. I have never had someone do that from a dealership, they usually take the word of the technician and say the job is complete. I would recommend this service center because it appears that all of their employees are engaged in making sure the customer is satisfied before they leave the dealership.

Lockridge

Apr 19, 2016

I left my car on Friday morning (before going out of town) and the service and repair were completed by the time I returned). Service Advisor explained the services performed as well as recommendations for future services (I have a late model car).Friendly staff. I have all of my service/maintenance performed there.

Ev G

Apr 14, 2016

Battery went dead and needed a quick replacement. Kenny Elam at Gerald Jones Honda took care of me quickly. Another case of great service!

matt

Apr 13, 2016

Have bought many cars both used and new from Gerald Jones Honda and have found their service and atmosphere to be great. Working with salesman Allen Baer has been great, he knows how to handle his customers needs. Would strongly suggest purchasing your next vehicle at this location.

kristinajackson

Apr 11, 2016

From the time I pulled in to the time I drove away, customer service was at an all time high. Jeff was awesome! They found a nail in my tire and he waived the fee to have it plugged. It's nice to know I can get great service here on a consistent basis.

NA

Apr 10, 2016

Thanks for the wonderful and professional service. Don Ray is exceptional.

Curtis K.

Apr 8, 2016

The Gerald Jones Honda folks did a great job with my service. They were courteous and timely. These are the people you want to do business with.

L. Butler

Apr 7, 2016

The service technician was great. He was very friendly, courteous, and helpful. The time it took to fix my car was great also. It was ready when the service tech said he would be and the quality of repair was excellent.

Fran Rhodes

Apr 4, 2016

Joshua at Gerald Jones Honda provided prompt, courteous service. I wasn't aware that my car needed a new battery or of the ethanol treatment kit, so I appreciated the information and assistance he provided. My Honda is driving even better now!

Terry M.

Apr 2, 2016

Mr. Haywood made the experience stress free. Car buying can be difficult, but this time, I felt more at ease. Thank you for a no nonsense experience.

JOHN ROBERTS JR

Apr 1, 2016

The service by all was outstanding as always. We have been a customer since 1983. our family has purchase over twenty vehicles from Honda dealers currently we have seven on the road.

loronsataol.com

Mar 31, 2016

Jeff Zyjewski, service advisor did a great job , Thanks to Jeff and the service personal for friendly service and explained what the problem was. Thanks to all

bob harla

Mar 27, 2016

outstanding service and care....owner, mr. jones was concerned with our problem, and personally monitored the situation......cannot thank him enough...bob harla

JulieA

Mar 27, 2016

I was visiting family from out of town when a mysterious liquid appeared on the driveway. I brought my pilot to your team. I did not have an appointment but explained I needed to make sure the vehicle was safe for my family before we started our 6 hour drive home. Your team promptly worked me in and checked my vehicle. Thankfully, it was nothing but your team took the time to reassure me. They are ROCK stars!

Gamecock Honda Owner

Mar 23, 2016

Easy to schedule, timely and excellent service. Will keep coming back.

Moore

Mar 22, 2016

It was only a short wait for my Pilot to be serviced. I did need a new battery, just over the warranty period, but they gave me a slight discounted price. So, all in all I am ready for another 6,000 mile road trip!

S2H

Mar 21, 2016

Jonathan Wright and the service team at Gerald Jones Honda always do a great job. I would highly recommend this dealership to anybody who needs service.

Amber Reed

Mar 17, 2016

Very please with this service. They were able to get me in, same day, for an oil change and made me aware of damage to one of my tires. Don was a great serviceman! I'll definitely be going back to them for all my cars service needs.

Anthony O'Bannon

Mar 13, 2016

Service is very good and in a timely fashion All the staff are friendly and helpful

Stephanie

Mar 10, 2016

Took my vehicle in for routine oil change maintenance. Receiving area/ service bay entrance was clean and orderly, service reception team members were friendly and helpful. I have a service plan but was unable to find my coupon that day and came prepared to pay the regular price for an oil change, but the service team member was able to call the company and get my service plan verified so that I did not have to pay that day. Very nice to not have to pay the $ that I walked in expecting to have to pay. I was also informed that this dealer does free car washes with service work, but they were full on the wash schedule that day... but it was nice to know that they offer that free of charge, so that next time I schedule a service, I can request it while scheduling. The other Honda dealership I had been using does not offer this. This one is a little further from my house, but I will be using them again.

Christie Piette

Mar 9, 2016

Repairs made efficiently and quickly. Friendly environment.

Becky Haynie

Mar 9, 2016

I had 2014 CRV in for its oil change. I was met with extreme courtesy. When it was ready we were let know it was ready and that a new battery had been needed but had been under warranty. I was very pleased with my service.

Stephen Brown

Mar 9, 2016

This dealer handled my claim for goodwill assistance with great care. They were able to successfully navigate the claims process of an extended warranty without much effort on my part. They took care of everything from start to finish and even detailed my vehicle before giving it back to me. It's like my car went to rehab. Very thankful for Kevin Masey and his team, can't give them enough praise. Thank you for taking care of everything for me.

Pkw700

Mar 9, 2016

The service advisor was very courteous, and explained in detail what would be done to my vehicle and estimate on time when job would be complete.

Susanne Baxter and Kelly Dasher

Mar 9, 2016

Nicole Hewitt is absolutely the best! Came in for service and left with a new car for the 9th time. Nicole looks out for the customer.

Stbrown8765

Mar 8, 2016

Came in for an oil change and diagnostic. They took care of everything for me, very thankful for the advice from the inspection. They alerted me to some issues and reassured me that it would be okay to push others off. Very understanding and not pushy. Everyone was great.

Irvin

Feb 28, 2016

Enjoyed all the people there and the family type of environment that they have when interacting with me when I was there buying my car.

Grace

Feb 28, 2016

Service took less time than anticipated. From start to finish a good experience. Especially impressed with how nice everyone was and how clean everything is.

Gene

Feb 18, 2016

Great job done in a timely manner, with honesty and concern for my vehicle.

Shaw

Feb 18, 2016

Brian was very helpful and explain everything about the service I had to my car very thoroughly. This dealership truly understands the meaning of EXCELLENT customer service. I will be back again.

tammy115

Feb 15, 2016

I had a great experience with Jamie. She was very friendly and helpful. I had a nail in my tire and they were able to work me in the express service.

Ray

Feb 13, 2016

It was just a simple oil change, tire rotation, and the usual inspection checklist. Good service as always, finished with my wife's Pilot, and I drove to her work, and swapped vehicles. I went back to the dealer for the same service on my Accord. The overall experience took less than 3 hours. A nice relaxed afternoon.

Michael Levell

Feb 12, 2016

Was in for a oil change and was greeted very good and was treated very very good

2006 CRV owner

Feb 10, 2016

Went to GJH for an oil change with the 19 point inspection. In and out of GJH in an hour.

Bill3

Feb 10, 2016

Great dealership, just got my third Honda fro them. Service dept is top notch. The sales staff I have dealt with were helpful and not high pressure.

Grace

Feb 10, 2016

Wonderful experience buying my first new car in 15 years. Couldn't have had a better salesman. The rest of the staff were extremely helpful.

RSM

Feb 2, 2016

Gerald Jones auto group is a very experienced and friendly dealership. I was impressed by the way they handled my service request ; by letting me know that the time they quoted me to install my rain shields was going to take a little more time than normal. It shows me that they care about their customers. Great service !!!

Garrett3

Feb 1, 2016

Great experience, will recommend to family and friends! Love my car and salmon was extremely helpful and called to check on us and told me if I had any problems with controls to come in and he would help me!

Satisfied customer

Jan 31, 2016

Nice dealership. Sometimes feels too large, but overall they try to make customers feel important. Really work hard at customer service.

great job!

Jan 31, 2016

Friendly, prompt, service oriented. An overall pleasurable experience!

Janice Milne

Jan 29, 2016

One of my computer functions was lost when I had my battery replaced at a local tire shop. My go to person at Gerald Jones is Dovie Yonn. Dovie had several of her associates try to reset my car but could not. Dovie referred to me Don Ray who made an appointment to have my car fixed. Dovie is Gerald Jones to me. She is so helpful, very considerate and always help solve my problems. Don Ray was great as well. Very professional and caring. My car was looked at the appointment time and fixed in a reasonable time. I feel very fortunate to have your dealership in my life.

warranty my xxx

Jan 24, 2016

They don't do what they say they will do and treat you like a idiot. The car was not fixed correctly and they scratched it and the seat was laid back like they had been cruising in it. They lied about the problem and the car is under warranty but didn't matter to them.

JW

Jan 20, 2016

I rarely get anything but my routine maintenance performed because my Honda is so reliable. But I always feel like I'm getting personalized service, no matter what my need.

Padrino13acl

Jan 15, 2016

Joshua ensured I knew what has happening and why additiinal service was being done or reccomended. He also kept me up to date during my wait.

Hondajoy55

Jan 14, 2016

I have been bringing my car here for service for the past five years. I always receive great service and everyone is very friendly. Thank you!

Lynda Williamson

Jan 13, 2016

I have been assigned my own maintenance person who sees me everytime I go into get my car worked on or routine maintenance. He goes over and beyond to make sure I am well taken care of.

Jane Wiley

Jan 13, 2016

Great people to work with. Marlo was very helpful about the features of the Civic we bought.

spopham

Jan 4, 2016

I went to get my complimentary oil change and from the moment I got there I was provided first class, fast service. Would not want to take my car anywhere else to get serviced.

Fred branon

Jan 1, 2016

Great service . Always pleased with service . This my 3rd purchase with this dealer.

ssshirley317

Jan 1, 2016

I was treated fairly and everyone was so friendly. It was a pleasant experience made you feel at home.Could not ask for better service.

Erin

Dec 31, 2015

We were passing through from out of state on a holiday weekend and had car trouble. Our Accord is still under warranty and we were in a tight spot. They were very busy but squeezed us in and had my car back on the road in just a couple of hours. Very polite and helpful. Great experience. Add them to the list of Honda dealerships we actually enjoy doing business with. Thank you!

Doug

Dec 29, 2015

Friendly, helpful, and efficient. Not going to write an essay! Satisfied customer.

crase

Dec 28, 2015

Routine service was excellent, and the service representative was courteous, attendant, and very informative.

Robert Scott

Dec 24, 2015

I made an appointment for 11:00am, but arrived much earlier. As usual, Gerald Jones Honda took that in stride, and my car maintenance was actually completed before my "appointment" time started!

Maribeth and Gary Veidt

Dec 23, 2015

Great experience. All were helpful and fully understanding of all we needed.

ELyshAngel

Dec 23, 2015

Ms. Jaime from Honda service did an execellent work helping me out to get my car checked for multi inspection and safe to drive for long distance trip. She did asked the manager if they can take me in without appointment inspite all day service was fully booked. The moment I explained that I want to be safe on the road driving my Honda then immediately made me come to service center for maintenance check! It was a pleasure doing business to all the staff at Gerald jones service center!

Charles Frick

Dec 22, 2015

Totally trust this dealership and my service writer.

Harry Sweeney

Dec 22, 2015

I have bought several four cars for myself and my daughters over the years, I always get top notch customer service.

Matt Harper

Dec 14, 2015

Great quick and easy service with my safety recall. Thanks!

Kirk

Dec 11, 2015

This is my 5th car from Gerald Jones. Great professional team. Great car at a great deal.

Michael Missey

Dec 5, 2015

Just had an oil change and everything went well. Only thing I had a question about was that I was told that I needed my transmission oil changed. If they checked their service records, they would have seen that I had that done 6 months ago and only about 3000 miles ago. I didn't think I should have had it done with only a total of about 38000 miles on the vehicle anyway.

Debbie Long

Dec 5, 2015

I brought my car in on a Saturday for engine work. The problem was diagnosed and parts ordered for the following Tuesday. I was unable to work out transportation for that day and rescheduled for Thursday without a problem. Car was ready for pick-up when I got off work on Thurs. afternoon.Everything went without a hiccup.

Odessy23

Dec 4, 2015

Joshua does an exceptional job providing the best service possible, and keeps me well informed on my vehicle process. I like to sometimes wait on my vehicle. Both individuals from service and sales individuals are very courteous

Roger

Dec 3, 2015

I have owned Honda's for over 14 years. I have taken all of them to Jonathan Wright in your service department for all oil changes and routine maintenance. Truly professional, friendly and courteous service each and every time.

Thomas Michael Hill

Dec 1, 2015

Gerald Jones has the most professional sells and service people that I have had the honor to deal with. This is the second Honda Accord that I have owned. I never had A problem in the six years that I owned my 2009 Honda Accord, and hope I have the same luck with my new 2016 Honda Accord. Thanks to everyone at Gerald Jones Honda.

Ddillard

Dec 1, 2015

Great experience from the moment I stepped foot on the lot was treated like a VIP! Good job

First Honda

Dec 1, 2015

Mr. Banks was concerned about my desires and needs for a vehicle. Mr. Banks kept in contact with me before, during, and after the sale.

Honda xxxxxxxx

Nov 26, 2015

Wonderful cooperation and technician who are knowledgeable ! He attended to our original request as well as an outstanding issue which he remembered and Honda recently provided a fix

Ken10

Nov 24, 2015

This was the fourth Honda i bought from Gerald Jones, and i have had a great experience every time. I worked with Donald Ivey, but also thought the finance department and service department were outstanding. They are very professional and i highly recommend Gerald Jones and Donald Ivey.

Catherine Witker

Nov 22, 2015

Everything was explained to me very clearly, and not in a condescending manner. The agent seemed to understand my concerns. Each item on the repair bill was explained fully.

billy williams

Nov 22, 2015

felicia florida and your sales consultants were a pleasure to do business with.

Bill109

Nov 21, 2015

All the staff with Gerald Jones Honda express service was great, my service adviser advised me of what they did to my vehicle and went over my Multi point inspection. I would highly recommend Gerald Jones Honda to my friends

2014vangirl

Nov 20, 2015

I am on my third Honda Odyessy from Gerald Jones Honda. Love this dealership. Always have fast, friendly customer service. Met Jaime for first time with this visit & have to say she is awesome. Totally puts you at ease. Like talking to a friend.

purnima

Nov 20, 2015

We came to see the new Oddyssey van and left. A few hours later, the manager called with a great price so we returned to purchase.

Cyndi Reese

Nov 17, 2015

Excellent service, always am informed of very very helpful information. Service always very clean and everyone friendly, kind and always go out of there way to make the visit quick and hassle free!!

Memeand 3 boys

Nov 16, 2015

Don is my service person I always call him and he sets up appointment time. The team there always meet my expectations and give excellent service.

Scott Terry

Nov 10, 2015

Excellent service and competent service advisors and technicians.

Catherine Hardy

Nov 3, 2015

Everyone was so helpful & trustworthy. Mitchell was the best!! Definitely recommend Gerald Jones for any car needs!

Nathan Barber

Nov 3, 2015

Thank you to the awesome people at Gerald Jones Honda dealership. Jonathan Wright made my visit to a dealership wonderful.

feeb

Nov 2, 2015

This team here at Gerald Jones Honda in Augusta really went to back for me. They meet all of my requests and the vehicle I purchased exceeded my expectations. I absolutely love it!!

Mrb466

Nov 1, 2015

Service was great. Met my expectations. Completed on schedule. The work completed was explained. They installed lighted running boards. They showed me that the lights were underneath the running boards. Also demonstrated how they worked.

pamhappy10

Oct 30, 2015

My experience with the service department was very good. My Civic needed an oil change and tire rotation. Brien was extremely helpful and provided excellent service.

Earl Barber

Oct 27, 2015

I left with my vehicle in far better condition than when I entered.

Bec

Oct 23, 2015

I bought my car from Gerald Jones in 2013 and the buying process went great.No pressure and I felt they cared that I was satisfied with everything.Since then I have been taking my car for the regular servicing and have never left unhappy.They truly care about their customers.

Ted Flanders

Oct 23, 2015

Great work. Friendly staff. Several people stopped and asked if they could get us water or something while we waited for our car to be serviced.

Barbara strickland

Oct 22, 2015

Don took very good care of me . He listen to what I had to say and it didn't take long and my car was on the road again. Thanks Don

Nessie Davis

Oct 22, 2015

I was very pleased with my service. Mr. William Walker was a very good sale man. I will be recommending more people to him. I am so happy with my vehicle. Thanks so much Gerald Jones Honda and Mr. William Walker. Mr. Jones William Walker is a great sales man.Thanks Again

Jerry1933

Oct 21, 2015

Recently I needed some info on my Honda so I visited Gerald Jones. The service department not only answered my question they repaired my problem, updated an item on recall and gained a new customer:ME They were extremely courteous, prompt and helpful.

Sybil

Oct 17, 2015

Satisfactory service. No complaints. Will bring automobile again for service.

pilotdriver11

Oct 17, 2015

Don Ray did an excellent job coordinating the service of my vehicle. The work is always done right in a timely manner. Also I love driving my pilot!

Karea

Oct 16, 2015

The service professionals are friendly and advise of future service. During my ownership with Honda I will greatly consider this dealership when I want to change

minnie1962

Oct 8, 2015

I had an accident due to faulty breaks.. Found out car had been in collision and fixed under the table by a Honda dealership in North Carolina and was never reported to car fax... Now have severe injuries that are related to the accident.. Honda corporation states that the 159 point inspection varies from state to state and they are unable to do anything for me

Rq

Oct 3, 2015

Oil change was done in a timely fashion. They also had food which was good. The area was clean and I enjoyed the service. I will come again for service and it was also nice of them to give me an appointment.

Donald Bruns

Oct 1, 2015

Service performed was completed in a exceptional and professional manner. Mr. Brien Smith was exceptionally helpful in selecting the proper tires for the car and setting up the service appointment. installation of tires, balancing and a multi-point inspection was performed by Mr. Douglas Fowler and I am exceptionally pleased with his work. I was also exceptionally pleased with the waiting area which is very well appointed and Chik Filet breakfast sandwiches was an unexpected but welcome treat.I commend Gerald Jones Honda for there exceptionally professional service.

Tracy Murray

Oct 1, 2015

Staff was Very friendly fast and reliable. Kept me up to date on what was going on during the servicing of my vehicle.

petermenendez

Sep 30, 2015

I purchased a Honda CRV back in 2007 from this dealership. They let me take the car home thinking that the financing will be approved. I found out the financing fell through and they me to come back to the dealership to try to try another finance company. Honda finance interest rate was way to high so I told them that I can not afford a monthly payment. I wanted to walk away from the deal and take my trade in and just go home. The sales manager at the time refused to give me my car back and told me that I had to take the deal or they will take me to court. So after hearing that I went on Fort Gordon and spoke to a JAG lawyer to see what my rights were. After a few days of the JAG lawyer and there lawyer going back and forth they wanted me to go back to the dealership to work out a deal. So my family and I went back to the dealership and tried to work out a deal. The sales manager never spoke to us we just went straight back to the finance specialist in the back office. The offer they told us that we had to take was the same one with the high interest rate. I refused to take the deal. The sales manager came into the room and told me that I couldn't take my trade in and I couldn't take the CRV home because I signed a contract. I explained to him that I the contract says if the financing falls through the contract is no good. He didn't care, he told me that my family and I will have to take taxi home. I was sooooo upset!!!!! They offered me a better interest rate so I took it and my family and I were able to drive home. Later that week I put a complaint on the Better Business Bureau. The sales manager replied to my complaint by putting saying that I am in the military and I should know how contracts work. He also made other derogatory comments about the military that I will not mention on Yelp. This is the worst car dealership I have ever seen in my life. I recommend that if you want a Honda make the two hour drive to Atlanta.

Bruns-mcCormick

Sep 26, 2015

Had my Honda in for tire replacement and wheel balancing on 25 Sept--Outstanding service and courtesy with everything performed correctly and in the estimated time by Brien Smith and his crew.Also thanks for the breakfast sandwiches in the lounge area.

no

Sep 26, 2015

Sam was terrific. Caring, understanding, patient and very helpful.His after sale call while we were traveling was a good move. Very nice touch.We will recommend him without a doubt.

Tiffanie Richards

Sep 25, 2015

Mr. Ivey and Mr. Walker provided excellent customer service! Best car buying experience I have ever went through!

Ms Tilmon

Sep 21, 2015

Time wise was excellent ... I expected to wait 4 to 5 hours ... However it only took 21/2 hours !!!

RES

Sep 20, 2015

The service department tries very hard to treat customers very well. Service was done timely.

Kay

Sep 19, 2015

Service advisor Brian did exceptional job. He is knowledgeable and know what is customer need. More important, mechanics are great and they were very knowledgeable about my vehicle and gave me my car clean after fixing.

Shelymd21

Sep 17, 2015

It was my first time to scheduled service at Gerald jones honda. All staff treated me at service department esp. John, Matt and Dan and Gerry or Gary with respect, answer all my question with regards to good maintenance of my car honda. Technician are reliable and honest, I felt at home! I highly recommend this dealership to anyone! Kudos and keep up the good work! Thanks a lot. I'll see yah all on my next visit!

ruth clem

Sep 16, 2015

Always great customer services. Donald Ivey And Kenny ( from service )

Roja

Sep 13, 2015

I was looking for a specific CRV and Don Tubman found it for me., He was very professional and patient with me. Don Tubman is 5 star!Thank you!

John Marella

Sep 11, 2015

Always get superior service from Gerald Jones Honda and Jeff Zyjewski a very knowledgeable service writer. Gerald Jones Honda always provides excellent service and value.

weenie

Sep 4, 2015

Was checked in right away. Did not have to wait.Low tire pressure light was on. All tires were low. Have not had any more problems.

Dick

Aug 29, 2015

My experience was excellent in all respects.Mr. Smith checked us in right away and thoroughly discussed the process. The car was ready and washed, very nicely, upon our return

SC CRV

Aug 27, 2015

Gerald Jones maintained our Volvos for over 35 years. Now, we hope to continue our good relationship with our new Honda. Nice people, nice facilities, good service.

tub5931man

Aug 27, 2015

The process of choosing the right vehicle for us was made easy by your staff. They were extremely helpful. While we bought a car from your lot, we were initially interested in a Subaru. There was no tension or animosity between the two salesmen, nor did they downgrade the other's product. While both of them wanted to make the sale, they wanted to make sure that whether we bought from them or not, we would be buying a Gerald Jones car. Their cooperation and courtesy speaks well of your organization.

wrfigueroa

Aug 25, 2015

Allen Baer was very personable, very kind and respectful, not at all pushy, and took the feeling of "us against them" away. I felt as though he was trying to help me instead of trying to sell me. Next time we're on the market for a car, I'm calling Mr. Baer.

Shenika

Aug 23, 2015

Danny Haywood found just what we were looking for and made sure we were satisfied customers.

Carolyn Pfotzer

Aug 22, 2015

Excellent service. Work was completed on time. Workers were courteous and friendly. Facility was very clean and organized. I would recommend this dealership to friends without hesitation.

Carguy sod

Aug 21, 2015

The care and how nice and friendly everyone was toward you. You don't have to wait to long and if something else on your car needs to be serviced they will come to you and let you know.

jesseyarnell

Aug 20, 2015

I was looking for a very specific used CRV and finally found it. I was glad to buy it local, and will bring it here for service and free weekend car washes. Ask for salesman Kris Carrow, super good guy, and PATIENT.

robert rankin

Aug 17, 2015

excellent. Miss Florida was very knowledgeable and friendly.

Jacob

Aug 17, 2015

Came to gerald jones for a car maintenance job.Price was a lot lower than what i thought it would be so i am totally happy.

C3

Aug 17, 2015

Staff is courteous and friendly. Appointment was handled promptly. Great staff!!

cpocurtis

Aug 15, 2015

The paint on my 2008 Honda Civic LX began to fade, blister and peel last year. This condition was covered in a warranty extension dated back to 2013. My car, unfortunately, was no longer covered by that extension. The folks in the service department, specifically, Kevin Maskey, went to Honda and requested a Good Will assist with the cost of a new paint job. Honda, agreed to cover 90% of the cost. The job took two weeks which is normal for the work being done, no problems there. Dropping off the car and picking it up was smooth and easy.When I first saw the car when picking it up, I could not believe what I was seeing. It was beautiful and looked better than it did when I first bought it, I think. The folks who did the paint job were very thorough and I am incredibly happy with how my car looks now.I would recommend anyone go to Gerald Jones Honda and see they might get this same type of work done through them. It was an excellent experience. Thank you!

Charles C. Reynolds

Aug 12, 2015

The Service member Don Ray was Very polite, and very knowledgeable. After explaining the problems to Don, we thought it was, he stated the service technician would have to check out the problems. We brought the car home. Don called us at home to inform us, that parts would have to be ordered if the problem was as expected and the car would have to be keep overnight. We returned the car to the service dept. When repairs were completed, we notified by phone, the car was repaired and ready to be picked up. The call was three to three and one-half hours sooner then expected. We were pleased with the service dept. and the workers Charles & Brenda Reynolds.

Richard E.

Aug 11, 2015

I had my air bag inflator replaced due to a safety recall. The service department was very helpful in getting the part ordered and scheduling an appointment for the replacement.

dwalker

Aug 9, 2015

Explanation of the various elements of the service. The time it took for the service to complete was less than expected. Ease in bringing the vehicle in and picking it up again.

Minerva Melendez

Aug 8, 2015

I was attended promptly, treated in a professional manner and the service was performed in the time promised.

kamg123

Aug 8, 2015

Danny Haywood/Brian Winters were very helpful. I was going to another dealership but stopped by Gerald Jones Honda. I drove a Honda and I was sold.

Barbara

Aug 4, 2015

The service was excellent, everything was explained, price quoted for service. Car was ready on time clean and delivered to me at front of service department.

Lee

Aug 3, 2015

The customer representative, Brian Smith was very helpful and courteous .He was able to work me in at the emergency case.

Vicky Vaughn

Aug 2, 2015

Brian was the service person who took care of my recall instalation on my Honda Pilot. He was very helpful and explained everything in a way that was understandable. i would reccomed him to anyone.

seiichi petkus

Aug 2, 2015

When I picked my car after competed services, the car washed and cleaned inside. I'm happy about this because I did not have time to wash my car last couple months.Completion of service was quick, but I picked up car three hours later because my wife went shopping.

pricet13

Jul 31, 2015

I went in on the wrong date to have my airbag fix due to the recall on the recall 2008 Honda Pilot. Kenny was able to make it happen on that day and since my oil change was due he ensure that was completed . Thanks to Kenny Elam for his professionalism. The staff at Gerald Jones is always pleasant as you throughout the dealership.

Michael Hadsell

Jul 30, 2015

I brought my new Honda Accord back in 3 weeks after I bought it because I noticed that the interior dome lights, map lights, and vanity lights on the visors did not work. The service department took me in within an hour of my call to them and started working on the problem immediately. I was given a loaner car until the car was fixed. I received a call later that afternoon that the technician had found a bad relay that was causing the problem and that the car was fixed and I could come get it. I came back to find the car operating normally. I turned in the loaner and was on my way. It doesn't get any better than that.

Mary Ann Daniel

Jul 30, 2015

They did a great job. Helped me with a rental and called me when it was ready

jbrown

Jul 28, 2015

Gerald Jones Honda in Martinez, GA. Absolutely and without a doubt the best car buying experience I've had. They had patience, they gave me a great deal, and they took care of all my needs, making sure I was nothing less than satisfied with buying my 2015 Honda Civic. Great car, by the way!

Charlene T. Stone

Jul 26, 2015

I called in 5 days before y visit, but there was no record of mw calling for an appointment. However, Igiven prompt and efficient service.

Melissa Pearson

Jul 26, 2015

The Service department truly has the most helpful, friendly team. They go above and beyond to make you feel comfortable and take care of your needs.

Annie Tookes

Jul 23, 2015

I give top rated review of 5 for all categories for repair work of my car. There was no problem with the wait as there is a very comfortable and relaxing place to wait or you can get a shuttle ride to your place of destination and pick-up. Various drinks and snacks are offered, so I do not see any negatives that anyone can voice a complaint. Plus, I can trust that I will get top rated care and service for myself as well as for my car which is why I am there. My service person Mr. Elam is AWESOME, I can trust that whatever he states will be done for my car will be done or an explanation if something else is needed he will inform me. Overall, I am very pleased with the service that I receive.By the way, is there another way to rate. I am not the one to use a computer daily. Phone calls work best for me.

Domenick Bastelli

Jul 21, 2015

The treatment i received from everyone concerned was great !

DeLeah

Jul 20, 2015

My service advisory and the service technicians have consistently provided excellent service for my 1999 Honda Accord. For this appointment, a major (scheduled) service was due. I also needed to have the regulator replaced on my passenger window. They made the repairs in a timely manner, explained the services completed, and got me back on the road. Service Advisor was friendly and helpful.

Donna King

Jul 19, 2015

My regular Service contact was not in when I had my car serviced on 7/17/15. The contact that handled my repair was somewhat over zealous. I would have prefered to deal with my normal service employee, Jonathan Wright who has been my service contact since I purchased my CR-V in 2010. Jonathan has always handled my service professionally and has advised me on service that was needed.

Honda

Jul 17, 2015

The car was attended immediately at he scheduled time and repaired promptly, Got reminders for the appointment and it was attended as promised by them.

jgoldberg

Jul 17, 2015

Ever since moving to the CSRA in 2000, we have always trusted Gerald Jones Honda's service department for all of our repairs on our Hondas. Brien and the rest of the crew were very friendly! Since I am apart of the melenial generation, a service department that has online appointment reservations sets it far apart from other locacl service departments. It's super convenient to reserve your service appointment online. That is one of the many reasons why I am a customer for life with the Gerald Jones Auto Group. You won't be disappointed with the quality of service you will get here.

Lee Ann Meadows

Jul 16, 2015

Joshua was thorough and did an excellent job with my CRV!! I am new to Augusta and this experience was much better than Atlanta. Thank you!

Whitney Myers

Jul 16, 2015

Being a fairly new car owner, Jeff ensured that I understood the totality of my visit as well as extra information that could be helpful for future reference.

Nick

Jul 16, 2015

Came in on vacation. Got right in. Excellent service. knowledgeable technician. Really pleased with car wash. Car was detailed. Looked like new. Would recommend this dealership to anyone.

Herman Allen

Jul 15, 2015

This was the best experience I have had when purchasing a new vehicle.

Jimbo2020

Jul 13, 2015

Service dept is great. Very knowledgeable & pleasant. Jonathan Wright always the greatest to deal with whether a problem or regular service. I have been a customer at this dealership since I purchased my Honda 2003

Jennifer

Jul 12, 2015

Excellent, courteous service,timely. I would recommend Gerald Jones to others

Ginny North

Jul 11, 2015

I always ask for Don because he is efficient and a very likable guy!

Reedster1080

Jul 11, 2015

Overall super happy!!!! Service department again was very professional and nice. Thank you Gerald Jones for another awesome experience...a Happy Honda Owner For Life!!!!!

D. L. Yonn

Jul 10, 2015

I brought my Accord to Jonathan and asked to get my oil changed and tires rotated. He got that done and had it washed really quickly! Nothing new - great service from this dealership every time.

Isledoc

Jul 9, 2015

Brought my car in for service over the holiday weekend. Josh was very pleasant to deal with and efficient. Car was fixed and ready for pickup well before the estimated time.

bbrouse

Jul 8, 2015

No pushy salesmen - the sales personnel worked diligently to find us the right vehicle. We will definitely return to Gerald Jones Honda for our next car purchase.

Michael Manuel

Jul 7, 2015

I want to thank all who help my husband and I. It took some time but every one was so nice.And did all that they could to make sure you were ok. For the first time it was nice to see That every one work as one beat and that was to get the job done. To make sure that was what you wanted . Wasn't trying to get you to buy something that was to much . I sure hope that All who were their had what my husband and I did joy for my crv and like it very much. Can come in and will show me how to work every thing on the crv. That is good soMany times after you get the car you are out their trying do your self. So all I can say That I am happy know that I have a good crv that will take me for a long time. Mr. Michael Manuel & Julia. P.S. good job done .

Bill

Jul 7, 2015

Good follow up but not too pushy. Pleasurable dealings.

PY

Jul 7, 2015

Buying our Honda HR-V from Gerald Jones was as painless as it comes. Everyone from the owner to the salesman were so helpful. I would recommend Gerald Jones to everyone.

Heather

Jul 5, 2015

Josh Cook helped me. He always takes good care of me. The service is GREAT. Josh is very nice, thoughtful, kind, & understanding. He makes me feel like I am a super star. I only want to deal with him. He has GREAT customer service skills.

Andrea

Jul 3, 2015

My experience with the Gerald Jones Honda Service Department in June was very good. I couldn't have asked for anyone nicer than Don. He was nice, professional and willing to help in any way he could. I plan to bring my car in next month to do repairs we did not get to in June. I hope to work with Don again. Thanks.

ACS

Jun 30, 2015

Traded in our 2005 Honda Pilot which we purchased from this dealership and purchased a new 2016 Honda Pilot EX-L from Felicia F. She went above and beyond our expectations to make sure everything was perfect. Love our new Pilot

Steve Mondy

Jun 30, 2015

Always receive exceptional service. My service rep, Josh, always takes great care of my service needs. Keep up the good work!

Ralph Gaines

Jun 26, 2015

Kevin Maskey is the best there is. He kept me informed and ensured work was completed as discussed.

Deborah Young

Jun 24, 2015

We had a wonderful experience in dealing with Gerald Jones Honda. All our needs were met and we are fully satisfied. Gerald jones Honda is a great dealership.

honda56

Jun 24, 2015

I always use this dealership and always will ,due to the costumer service! The bays are always clean the workers are crisp and sharp. It has been a pleasure to use the services of this dealership!

rahgolf

Jun 23, 2015

Left my car for oil change and tire rotation. Check-in was quick and easy, friendly reps,car was ready when I returned to pick it up. They also pointed out that they had checked on recalls and my car had none on record.

Susan Biasiny

Jun 21, 2015

Had to wait 3 days to finalize my purchase but it was worth it. I love my new 2016 Pilot!

Mike Baxter

Jun 20, 2015

I bought a used Odyssey from a private party. Needed to have a key made. Found out had a recall. Brien Smith took care of everything on the recall. I had a couple of questions after making the appointment and Kevin Maskey answer them very quickly. I ask for a loaner car and Kevin took care of that. Turned out only needed it for a couple of hours, because my car was ready so quick. Was not pressured into bring the car back so was able to take care of my other appointments.

Mark Clark

Jun 17, 2015

the service was done in a timely manner and a rental car was provided for usthank you

Mariann Dixon

Jun 16, 2015

The customer service is exceptional!!! Best place EVER to purchase s new Honda!!!!

Beverly Carter

Jun 13, 2015

Service guy named Gavin is the best! He was nice enough to retrieve my car out of the lot after the service was completed.

Billy H. Smith

Jun 13, 2015

Very pleased with service I receive from Gerald Jones. Also, very pleased with my service guy, Don Ray.

Mrsbruce1

Jun 13, 2015

From entering the service center until exiting, I was treated as an important customer. I was told the process and left confident my car's needs were met.

Honda456

Jun 13, 2015

They always give great service to my family. We've been in the Honda family over thirty years and presently own six Honda's. Brian was friendly and very helpful. He made sure all detail were understood.

John Craun

Jun 9, 2015

Friendly, helpful, fair, and got us the vehicle we wanted

Katherine

Jun 9, 2015

Kenny always takes care of my car. Service department is extremely busy but very efficient. Wouldn't go anywhere else. Service department is very important to me when purchasing a new car. This is my 3rd Honda!

ev

Jun 8, 2015

Kenney is the best. Really cares about his customers and goes out of his way to take care of them . He is personable and efficient and gets the job done. A perfect example and would recommend him to anyone.All of the above goes for Brian as well. Extremely knowledgeable and technically very proficient. Know cars. Best I have ever had. He is the only tech I want to work on my car. Have know him for years. I recommend him to everyone I know

Honda2011

Jun 8, 2015

I prefer to use Gerald Jones's service for my maintenance. I want to take the best care of my car as possible. I gave a good rating over an excellent only because I had an appointment set and had arrangements made for my car to be taken care of and it couldn't happen in an acceptable time frame for my husband. Even with a scheduled appointment, the wait time was 1.5-2 hours. I had to make alternate arrangements the next day to drop my car off at 7am and it stay all day while i was at work. It was a hassle but i still choose to bring my car here rather than a Jiffy Lube or other "Express" Service.

Bob L

Jun 6, 2015

On a heavy traffic day at the Service Dept I asked my regular Service Mgr if it was possible to be worked into their work load and the response was yes sir however it will be 1 1/2 hours before we can complete your work as there are 7 or more cars ahead of you. I agreed to wail and the service was completed 5 min. ahead of schedule. Great job Honda that's why I always rely on someone I trust.

Michael Ronan

Jun 5, 2015

I WAS GREETED PROMPTLY UPON ARRIVAL. My issue was diagnosed and fixed quickly.

Scott Boeke

Jun 4, 2015

Excellent experience as always. Service advisor is very customer oriented and friendly. Fast service as promised. Service advisor went over vehicle checks thoroughly.

Pam kolarich

Jun 3, 2015

Patrick Jones and the team I worked with to purchase my HR-V EXL were fabulous. They were so personable and patient with me and my slow decision making. Then, when I picked up my new car, Patrick spent an hour with me getting all the tech working. Nice people. Great service!

M. J. Prouty

Jun 2, 2015

I was here for the Air Bag fix on my Honda Pilot. Was in and out in less than two hours. Excellent Visit. Was treated very well.

Brien

Jun 2, 2015

From basic maintenance to needed repairs on you Honda, the service department is absolutely the best

honda

Jun 2, 2015

Courteous and knowledgeable sales consultant, Adam Grayson, made the search for a vehicle enjoyable. Adam is a plus to your staff. Would request his help and recommend him to others without hesitation.

Melvin O. Ellis

May 30, 2015

Dealership was one of the best I've ever bought a car from. Truly Great!!!

ok4tkoff

May 30, 2015

I have always had good service with this dealership. I feel more comfortable with them working on my vehicles rather than a non-certified Honda mechanic. The service writer I deal with has never steered me wrong. I would highly recommend this dealership and their service department.

Willette Davenport

May 29, 2015

Good customer service. They service my Honda just before stopping oil changes. I noticed it was a busy day, but they took the time to service my vehicle. I thank them for doing that. That meant a lot.

Doug

May 29, 2015

Had Accord serviced and received excellent attention from Joshua as usual. Bought new Pilot and dealt with Patrick Jones whom we would highly recommend to anyone buying a car. He was very knowledgeable and helpful throughout the entire transaction and continues to offer help if needed. Other employees that we dealt with also were very attentive.

Honda2009

May 24, 2015

As always, my Honda service experience was a positive one. Long may my Odyessey last with such service.

DarCRV

May 22, 2015

I would like to express my sincere appreciation and gratitude to Gerald Jones Honda for Mr. Allen Baer. My experiences twice in September 2014 and again May 16, 2016. Mr. Baer is committed in representing the Honda Brand with his knowledge expertise, courteous and most of all trustworthiness in making sure his customer becomes part of the Gerald Jones Honda Brand as part of the family. It has been my pleasure and honor to have met and experience a professional relationship with Gerald Jones Honda via Mr. Allen Baer. As the old saying goes..."There's No Place Like Home" thanks to Mr. Allen Baer I am part of your family forever.With sincere appreciation to Mr. Allen Baer, who is one of a Million and to Gerald Jones Honda.Darlene Hendrix

sunset

May 22, 2015

excellent service. Everything about my visit to have my car serviced was a great experience until I had to deal with an unfriendly survey. Maybe I didn't have 25 words to say about an oil change.

Donald Maner

May 21, 2015

All the personnel at Honda are helpful, answer questions politely, and are very knowledgeable.

Emily

May 21, 2015

I brought my car to Honda for a recall on my airbag and was very please with the service I received. Everyone was very professional and courteous.

Sallie

May 21, 2015

I've never had a bad experience with Gerald Jones Honda service department. This was just a recall fix, so I didn't expect any difficulties. The waiting room was nicer than many people's living room. Then they finished sooner than expected. Yay!

GRU Math Prof

May 19, 2015

As usual, the Gerald Jones Honda Service Department did a great job. I'm a teacher and brought some Final Exams with me to grade in the waiting room. I finished grading just at the right time: my car's service was finished, and it was being washed. I had been smiling at some of my papers and frowning at others, but was all smiles at the work done on my car. Keep up the great work, guys and gals!

Theresa Jolliff

May 15, 2015

Richard Byrd made the purchase of my CR-V a wonderful experience! He didn't pressure me, which I hate, and was willing to let me compare several cars, even though it meant finding one and moving many other cars to get to the one I wanted to look at. Because I felt at ease with him, and trusted him, I ended up buying more car than I originally planned on buying. After originally looking at the CR-V I ran up to Toyota to look at the Rav4, and the experience alone made me RUN back to Honda! I could tell that they didn't care about ME or what I needed...they just wanted the sale. If you keep your focus on satisfying your consumer, and making the meeting of their needs number one, you will have no trouble outselling your competition! BTW...my only complaint is that the people in the repair area did not make me feel confident that my car would be cared for. I felt like I was on an assembly line with robots! Do they ever smile??? My daughter also had her older Honda Civic in for an airbag repair and she said she was treated like she didn't matter...not good fellas! Depending on the service I get from them will also weigh in whether I come back! I have a teenager who will want a new car in the near future, and I would love to send her to you!

Odysseyowner

May 12, 2015

I went in for the express oil change. The intake was handled efficiently by Don and the service itself was completed quickly. I was totally satisfied and recommend Don and Gerald Jones Honda unreservedly.

bjh

May 8, 2015

Offered me a price on used car based on options that were not on the car. i pointed out the $1200 mistake and they agreed but did not lower the price. Added $400 DOC fee. Total ripoff used car experience. Could not tell the difference between rims and hubcaps. Said the car had power seats and sunroof when it did not. Even got the trim package wrong and confused automatic and manual transmissions. Salesman Rick Opalka is an arrogant liar. Jim Dupree tried to make up but ended up offering me the car at even a HIGHER price after his apology. He says they are having "organizational issues" Stay away.

Krystlej21

May 6, 2015

friendly staff, got the job done quickly, and answered all my questions, service was cheaper than I expected. Would highly recommend to anyone. Thank you

Tim Smith

May 5, 2015

Excellent and friendly customer service. Repairs completed within a timely manner, and they notified me when the vehicle was ready for pick up. From purchasing my car to having a couple routine maintenance jobs performed, I have never had a bad experience or poor customer service. Everyone I've come in contact with has greeted me with a smile and a nod or hello.

radiovan

May 5, 2015

From making the appointment, to turning my Odyssey in for service, to the pickup after service with an explanation of all work done, all expectations were met or exceeded.

donnab

May 5, 2015

Professional and courteous staff, very clean facilities. Arrived early for appointment and they pulled my car right in. I was in and out in no time.

TGS

May 1, 2015

Everyone in the dealership were most courteous. The facility was exceptionally clean. The waiting area was also very nice. I had to go to the parts department also, and everyone there was courteous.

Susan Lasseter

Apr 30, 2015

Making the appointment on line didn't work. It said I would get a confirmation email or call and I never did and I had to call the day before. I had Needed my car washed and waxed also, but that got left out somehow.

Michael Missey

Apr 20, 2015

I had an appointment for the service and the vehicle was taken in as soon as I arrived. I was offered services that I was not aware of that needed to be accomplished, some of which I had repaired. The time I waited at the dealer was not excessive.

Bill Mareska

Apr 17, 2015

From purchase to warranty to service the sales, service and parts department have first rate.

Johnny Weathers

Apr 17, 2015

Kenny always sees that the problem is resolved....

Chuck994

Apr 16, 2015

Brought CR-V in for door actuator recall. They finished the repair ahead of the promised time and did a great job. They also advised me of possible service / maintenance issues coming up such as the need for brake relining.Overall, very happy with the service.

William

Apr 16, 2015

Friendly service advisors and comfortable waiting area.

Roger

Apr 15, 2015

Don Ray always does a great job with the maintenance of our Honda vehicles. Just wish he would have applied a discount to this oil change. Otherwise, he is the best service manager I have dealt with at Gerald Jones Honda.

Milt

Apr 15, 2015

Great experience! The salesman was personable and informative. The entire buying process was simple and easy with absolutely no car salesman pressure!

RGV

Apr 9, 2015

Great car buying experience. The sales associate was very knowledgeable and took the time to explain every feature about the car. We took delivery the next day. The vehicle was detailed and full tank of gas. Have had several followup communications initiated by the staff. They really do appreciate the customer.

Anthony AO'Bannon

Apr 9, 2015

I had an exceptional salesman in Patrick Jones.He showed knowledge about the product,and a willingness too help in the process.

Melvin Brown

Apr 4, 2015

Everything went smooth and my car was ready in about an hour or so. Everybody was nice and courtesy. Then I was on my way home. Thanks everybody.

Pam Kmiecik

Mar 19, 2015

Went in for an oil change. They provided the service in less than an 1 1/2 hours. They were courteous and explained any upcoming service my vehicle may require.

Susan Williams

Mar 13, 2015

very friendly and professional. They were very accommodating and helpful. Provided me with rental car so I could shop while they performed my recall.

Debra Carlin

Mar 12, 2015

As always, our recent experience with Gerald Jones Honda was exceptional. We did not have an appointment but were told to bring the car and they would fit us in. We expected to wait hours but before I could shop til I dropped and spend lots of money, our car was ready! My husband was very appreciative! We are always treated like family at Gerald Jones Honda. We are a three Honda family! Thank you for your great services!

Kristy

Mar 12, 2015

The check-in area is always clean and neat. Service writers were very friendly at check-in and check-out. The car wash attendants did an exceptional job to include wash, vacuum and tire shine. Very good experience.

Nancy Foster

Mar 11, 2015

Very satisfied with excellent and prompt service. I was even offered the service of washing my car for free!

Gamecocks

Mar 9, 2015

Josh was very helpful. 5 Star service!!!! Would recommend service at this location thanks

Ray

Mar 9, 2015

They did a great job in the time that was promised.

Mlarry88

Mar 9, 2015

Every visit I've made to the dealership has been great. Don is always very helpful and professional. I also appreciate the reminder phone call I get the day before about my appointment.

Addie Ross

Mar 8, 2015

I could not have been more pleased with the service. It was over and above.

Edna B. Davis

Mar 7, 2015

I took my CR-V in for them to fix my airbags, after recieving a safety recall notice in the mail. Tho the part took longer than expected to arrive, my overall experience was a positive one. Gail took me home and then back to the dealer after the repair. She was very nice. I also got an unexpected benefit from the free inspection that I received. All of this was free of charge.Thanks!!

Renee

Mar 7, 2015

Adam Grayson was great to work and has followed up with me several times to makeSure I did not have any concerns.

A. Ellis

Mar 6, 2015

I bring my car in for regular maintenance and Don always makes sure it gets consistently exceptional care.

Expect better

Mar 5, 2015

Rude and poor service. Do not recommend! There are several other places in the area with appropriate customer service. I would go elsewhere!

CAP

Mar 4, 2015

Honda always provides excellent customer service. Jonathan was great in honoring my service contact with Midlands Honda. I am a long time customer of Honda whereas my first Honda purchase was with Gerald Jones. I do regret that Gerald Jones wasn't able to make an offer for me to purchase my 2014 Honda locally.

Jerry Newman

Mar 1, 2015

Truly a great service experience. Service was on time and I was treated like a customer rather than a number. Customer lounge area was comfortable, nicely furnished and provided coffee or beverage with a tv. Wait time was reasonable and the price was a very good value.

2015Odyssey

Feb 24, 2015

My experience was excellent! Kendall was helpful, courteous, and knowledgeable during the process, and he has continued to be after the sale. This is the second vehicle I've purchased from Gerald Jones Honda, and I won't hesitate to purchase another one from them.

Mrs. Reid

Feb 22, 2015

We love working with Kenny E. He is the best service representative at Gerald Jones.... I trust his word over any others and I have been using Honda svcs since 1999. Kenny has been my go to guy ever since.....

Bill

Feb 13, 2015

I was shopping for a Ridgeline for six months and they were getting harder to find but Adam and Donnie at Gerald Jones helped me get the vehicle I wanted, Thanks

Donna Charles

Feb 12, 2015

Gavin is the greatest service technician. Just want to say that he use to be my service technician at Hyundai, and I'm so happy that he is my service technician at Honda. Truly a blessing from God.Customer Service is amazing.

03Honda

Feb 6, 2015

The entire experience was exceptional. My service advisor, Joshua Cook, did an excellent job from check in to check out keeping me well informed throughout the repair process. I will come back to this dealership for future service on my Honda Accord.

phil

Feb 5, 2015

They priced matched and listen to me. I was working with another honda dealership and they wouldn't listen.

Janet Rhoades

Feb 2, 2015

Tony Powell is the best salesman I have ever dealt with. I have purchased many cars over the years. He is to be commended for his superior salesmanship.

Janice McDonald

Feb 2, 2015

I took my 2014 Odyssey in for an oil change, tire rotation and car wash. Waiting room is exceptionally comfortable with TV, magazines, coffee and bottle water available. I had an appointment for 2:30 PM . The only disappointment was the 2 1/2 hour completion time.

GaylekD

Feb 1, 2015

My experience at Gerald Jones Honda was very good. Our salesman, Kris Karrow, was very helpful and courteous and answered all of our questions. I was able to get the car I wanted and at a very reasonable price. I would recommend this dealership to my friends and family.

Mrs Andrew Whitfield

Jan 31, 2015

Overall and in all retrospects from looking at down to the buying, was easy with no pushing ing. we told them what would have to happen in order for us to buy. They did it and we bought. The salesman, Mr. Travis White, went over and beyond to make us feel really good. Mr white was and is very kind and it was like having a kindred spirit helping us along. This is our second Honda and we are presently very happy.

cmcgowen

Jan 28, 2015

I was able to get what I wanted. I am very satisfied with my purchase. Sam Greene is a very good salesman. I would recommend this dealership.

Carmelilta

Jan 27, 2015

I brought our CRV in for an oil change only. They advised that the 30,000 mile checkup was overdue. I could not wait that long, so they gave me a shuttle ride home and back, which was done with no hassles at all. Very convenient.

Eric

Jan 26, 2015

Kendall Scruggs was the consumate professional. He was patient, knowledgeable, and pleasant. All in all we spent nearly 7 hours with him and drove 4 different cars. With the exception of the time we had to wait to meet with the financing manager, it was time well spent. I did not feel like I needed to take a shower when I got home. I felt like I got a reasonable amount for my trade-in, an acceptable price for the car we purchased, and an excellent finance rate that beat the already excellent deal I had obtained with my credit union.

Kim

Jan 21, 2015

Gavin was great and very helpful! He worked with us on payment and offered rental car. The car was washed and clean upon pickup.

Mike H

Jan 16, 2015

Very friendly and eager to help. The wait to get the oil changed in my car was a little excessive at 2 hours WITH an appointment.

R. Cook

Jan 15, 2015

RE : 15,000 Maintenance Services Appointment - Minder B. Appointment was schedule on line. Mr K. Maskeys' who responded to my on-line appointment request, customer service was excellent. He contacted me to remind me about my upcoming appointment and emailed me as well. I was a little thrown off because my on-line quote for the service I had chosen was half the price of what I was planning to pay but Joshua Cook stated that I was to have the 15,000 mile service. I went ahead and had my car fully serviced now instead of later. His customer service was also great. Overall my experience Gerald. Jones Honda has been excellent and I would recommend this dealership to any and everyone. This is the the second vehicle I have purchased from a Gerald Jones dealership. If you plan on purchasing a Honda from Gerald Jones, please ask for CJ Banks. He help me with the purchase of my Honda and was very professional. Excellent sales representative for Gerald Jones.

Judge Rembert

Jan 14, 2015

I wrote a letter to Mr. Jones to tell him about my wonderful experience with your staff. You should get the letter tomorrow. It was mailed today before I received this email.It was, to say quickly: overwhelming. It was outstanding. It was just the way things used to be done years ago when service was SERVICE and people wanted your business. Not at all what I expected in 2015. I thank you for your staff, their knowledge and their caring attitude. This is my 2nd Honda. At age 72 it may or may not be my last.

William Meredith

Jan 14, 2015

Extremely polite and friendly. Exceptionaly clean service area.

Debra Dupree

Jan 14, 2015

A headlight was out in my husband's Acura RL. We brought it to Gerald Jones Honda, and they took care of it for me very quickly and courteously.

hondo

Jan 14, 2015

Thank you for the exceptional service I received when my car battery died and I was left stranded, as well as for the scheduled maintenance performed on my CR-V. It was evident during my visit that customer satisfaction was their primary goal. It is very comforting to have a dealership I can depend on.

cdarlington

Dec 11, 2014

My experience at Gerald Jones Honda was truly one of a kind!I have made several purchases from Gerald Jones in the past 6 years and recommended many people with both good and bad credit. My sales associate Donald Ivey was very helpful throughout my entire process and was very knowledgeable, patient, and charismatic towards my every need and every question accurately and thoroughly. I was provided with detailed information about my 2014 Honda Accord Sport as well an unbelievable price, in which I compared to surrounding areas just to verify. If you are looking for a one of a kind car at an affordable price, please visit Gerald Jones Honda and ask for Donald Ivey or any of the sales associates, who will also provide you the service you are looking for!

Clark Fox

Dec 8, 2014

I had a great experience with this dealership and specifically with my new car dealer, Yolanda Davis.I strongly recommend working with her if you are in the market for a new Honda. The relationship she builds with her customers doesn't end at the sale, but she keeps up with you and your car, making sure you get the maintenance you need, making sure you know about the days they offer free car washes, buffets and customer appreciation nights. Yolanda is extremely friendly and works to establish long-term business relations.STRONGLY RECOMMENDED.

cas77

Dec 5, 2014

I had a great experience purchasing my new 2014 CRV from Gerald Jones Honda. From reaching out to Dovie Yonn to let her know what I was interested in, the sales experience with Pat Jones and Mike Troupe, to the finance guy and then of course service - Jonathan Wright. All were and have been easy to deal with. I enjoyed the quick help I needed on a minor issue with the car. It was taken care of in minutes. I love the Saturday Carwash option if I'm in the area and of course end of the month cookouts show they care for the customers. I highly recommend this dealership to all of my friends and family and will be back.

cjcliatt

Dec 3, 2014

I purchased 2 pre-owned vehicles from Gerald Jones Honda over the past 4 years. I could not be happier with either purchase. I have used their Service Department consistently for routine maintenance such as oil changes, tire rotation, tire replacement, etc. and have always experienced exceptional service. I would highly recommend this dealership for anyone looking for a new or pre-owned car.

jlaforce

Mar 6, 2013

ANDY JONES WILL LEAVE YOUR WIFE AND NEW BORN CHILDREN STRANDED. AND DO NOTHING ABOUT IT. There is nothing currently louder than caps to where I can illustrate this for you. I had purchased a "Certified Pre Owned" vehicle from this establishment less than a year ago. It was a 2007 Honda Odyssey. A month after purchase there was an axle leak at the bushings. Had to take it in to find that they do not stock the part, waited a week, got ONE of the parts. You know because there is MORE THAN ONE AXLE ON A VEHICLE!!!!!! So I had to spend my one income families time now 3 times, 4+ hours per time, in 2 months after buying the vehicle. 4th month, air conditioning assembly fails, another 2 4-hour trips for them to replace the air conditioning assembly, and recharge the freeon. Month 6, tires are now so bald have to replace all four to the tune of 480 dollars out of my children's mouths. Month 7, THE CAR BREAKS DOWN IN A PUBLIX PARKING LOT, NO START, clicking indicative of an electical system failure, I HAD A FRIEND TOW THE VEHICLE BACK TO MY HOUSE SO WE COUKD HUMP THE VEHICLE. My wife and 2 children were stranded in 100+ degree weather. This dealership did nothing and yhr warranty would only cover 50 miles. WE LIVE IN THE COUNTRY, EVERYTHING IS 50+ MILES. The car broke down an additional two times, DROVE TO THE HONDA DEALERSHIP AGAIN. ANOTHER 2 HOURS AND THEY SAID IY WAS A BATTERY AND TERMINAL CABLE AND IY WOULD COST ME 320 DOLLARS TO REPAIR THAT. NOT COVERED UNDER THEIR 3000 DOLLAR WARRANTY, WHICH YOU SHOULD NEVER BUY. Convinced Mr. Jones to own up and they replaced that. Got to listen ti the service manager for thirty minutes talk about the 300 point inspection their technicians do. TOLD HIM NOT TO WASTE MY TIME, YOUR TECHNICIANS MISSED ABOUT 60 POINTS. MONTH 10, my air conditioning has stopped, most likely will need a freeon recharge. Will cost me at least 130 dollars to do. Unless that warranty will cover it. I work with 4-10 small and medium businesses in the local area and see about 200 customers a day. I tell anyone who asks me where to get a good deal on a car to NEVER step foot into this establishment. They have terrible service, when they are servicing their "High Quality Vehicles" they offer you nothing in the way of a courtesy car I'd you have a family of 3. DO NOT BUY A CAR HERE, ESPECIALLY A CERTIFOED PRE OWNED!! Email me of you need any other details, and I will give you a full service history.

deanne06

Feb 16, 2013

This place is disrespectful to their customers and money hungry. We bought 2 cars on the same day. Within 24 hrs I found that the driver's visor mirror was cracked and they told ME it would cost $250 to replace. I soon found out that our sales assoc. was either fired or quit within a week of the purchases and NO ONE followed up with us. It took me 4 times and 6 months to finally get the owners manually to my car. 7 months later my cars water pump and timing belt go out. I have a print out showing the maintenance and things they checked the week prior to to my purchase but this must have been fabricated because the mechanic that looked at it now stated several obvious things that were not put back in place or bolted correctly. WOW. To think that I am still making payments and have to have someone work on the engine. The other car we purchased was a certified Honda and well we have had water leaking problems that are ruining the interior. The service department was already tried once with no success and have to try again. THIS IS INSANE to have to deal with when you are making payments for something. Not to mention the time out your day/week to have to go back for a problem that I am sure they knew about when they sold the car. PLEASE DO NOT WASTE YOUR TIME & MONEY WITH THESE PEOPLE. Even if you go try to talk to someone for help, they are stuck up and rude with no customer service skills.

AugustaChuck

Dec 17, 2012

The sales side of our experience with Gerald Jones Honda was excellent. Both Dave and Travis were easy to work with and very professional. We were able to agree on a price within 20 minutes. Our only complaint was the long length of time it took to process the paperwork and then when we actually went to sign the paperwork we felt very rushed. It was close to closing time and the gentleman we dealt with was in a hurry to leave. He was very impatient. This left a bit of a bad taste in our mouths after an otherwise great experience. Nonetheless, we highly recommend Gerald Jones Honda.

mcgharst

Apr 24, 2012

Travis was very helpful, patient, and respectful. He listed to what I wanted and also what I did not want in my shopping experience and new SUV. I would recommend him to anyone. I wish all car salesman were like him.

parker061910

Feb 26, 2012

Visited over 13 dealerships in a 3 hour radius over a 6 month time period. Hands down best overall experience and best salesman. Travis was knowledgeable, friendly, professional, and able to get us a GREAT deal on our 2012 Pilot. We felt respected and like friends (which is so much better than being intimidated and aggravated like other dealerships made us feel). He was honest, which was refreshing. I look forward to doing business with them as long as possible. :)

Janet Griffin

Feb 25, 2012

People friendly, knowledgeable, helpful, courteous; went out of the way to make us feel as if we were their only customer. negotiation was painless and easy to accept.

tms2

Feb 25, 2012

The staff at Gerald Jones Honda bent over backwards getting me into the car I wanted. They are extremely accommodating, professional, and knowledgeable. This service continues even after the purchase is made. The services offered like the Saturday car wash, the tech help I got with setting up my bluetooth, and the welcoming and personal reception I get every time I come in speaks volumes about this dealership and the wonderful staff there. I look forward to a long relationship with this dealership, and I would highly recommend Gerald Jones Honda.

shipman635

Feb 24, 2012

I have purchased five Hondas from Gerald Jones Honda for myself and family members in the past 12 years, and each time I have been very satisfied with the excellent pricing, total sales experience, and excellent service I have received. The parts and service departments are second to none, and I always have complete confidence that my automobiles are receiving the finest care possible.

ts4121ga

Feb 24, 2012

The great avaiblility of HONDA CARS, FRIENDLY , COURTEOUS SALEPERSON, EASE OF TALKING PRICE , TRADE IN , AND SERVICE WITH A HIGH PERFORMING SERVICE TEAM..WAY TO LEAD...and MOST OF ALL .. THE FOLLOWUPS and THANKS FOR DOING BUSINESS with GERALD JONES HONDA... TOM S EVANS GA

Brandon.Jackson

Aug 17, 2011

I bought a used 2010 4Runner from a younger guy, Cory Tucker, at Gerald Jones Honda. I was exceptionally pleased with all aspects of the sale. This is due to the absolute effort on the part of Mr Tucker, to accommodate me in the purchase of my car. Ge did so, by coming himself one night very late about 3 1/2 hours away from both of us. This saved me a great deal of hassle, and was a major deciding factor in the purchase of the vehicle, although Mr Tucker did not kmow it at the time. He did it out of customer satisfaction and for that I thank him. Also his supervisors were great in allowing this exception to take place. It was actually the first time I had ever bought a car and Mr. Tucker and Gerald Jones Honda in general made the process a much easier one. Furthermore, the price and quality of the vehicle was wonderful, and on a fully loaded model. I thank Gerald Jones and Mr. Tucker once again for their great customer service and proffesionalism in buying this vehicle.

joterwelch

Jul 26, 2011

Glenn McCall went above and beyond to make our first ever Internet purchase of a car.Glenn's ad on Auto Trader.com gave us all the info we needed and more to make a decision to buy our 2008 Pilot. Having over 20 pictures, full manufacturer's description, CarFax, and NADA pricing guide was instrumental in our decision to call Glenn and utimately purchase the Pilot. This was the most pleasant car buying experience we have ever had, thanks to Glenn. We came to an agreement on price, bought the car and Glenn delivered it, all within 3 days. Great service. Would highly reccomend Glenn McCall and Gerald Jones Honda.

Jack Cowart

Apr 4, 2011

Glenn met me in Conyers Ga to do a car deal. He drove from Augusta, which I appreciate. The car I got from him is everything he said it was, a red Shelby convertible. I appreciate his honesty and work on this deal. Thanks again to Glenn tor an easy and painless deal.Jack Cowart

jasper02261979

Mar 25, 2011

Great service. Worked with Mr. Glen McCall. Got a civc EX for the price of an LX. Traveled from Atlanta to Martinez to get the best deal. Mr. McCall even offered to work with me after hours. Overall great experience. Took the stress out of buying a car. It was actually fun.

Virginia from Georgia

Feb 23, 2011

I had a great experience with Glenn McCall. I found just the car I wanted online...a new Honda Pilot with all of the features I wanted. I went to the dealership anticipating a normal (difficult) buying experience...instead it was a dream! Instead of trading in my van, which had several months to go on the lease, he suggested we pay off the rest of the lease and turn it in. He handled the entire turn in process for me, including having the van detailed. Even though I didn't come into the dealership until 6:15 at night, I drove out with my new Honda Pilot that same evening. I love the car, but I really love how easy the transaction was. Thanks Glenn, and Gerald Jones Honda!

tsapp

Feb 21, 2011

Ginger was the absolute best! I did not have the best credit, but she and her team worked hard to ensure I did not loose hope and found me a car. Ginger stayed in constant contact with me and was absolutely wonderful. I would recommend her to anyone!

pecanrican

Feb 21, 2011

Great experience at Gerald Jones. Mr. Glenn and Ms. Ginger were awesome. The pick, the service, the respect, and the at home experience was well appreciated. My three year old daughter put them to the test and they passed with a thumbs up and a wink. I was able to go in and ride out on the same day with a vehicle to my liking and a price right up my alley. I did brag out in town about Gerald Jones and the employees that assisted me. I was not only welcomed by sales persons but I was welcomed by new friends. Thank you!

sosu29

Jan 26, 2011

My purchase at Gerald Jones Honda Pre-Owned was the best car buying experience we have ever had. Matt Phares was fantastic. New approach to car sales. Their used car division if untouched by any other dealer in the area. Great product and salesman!

danielfalcon03

Jan 25, 2011

Ginger and Glenn were great to work with. Found the vehicle I wanted online called, got a great price not only on the car but my trade in as well. Could not have asked for a better car buying experience. It was fast and hassle free. Defintly would recommend them.

Dave Sandrock

Jan 11, 2011

Glen McCall was a pleasure to work with and very professional. I would definitely recommend his services to anyone. We found the car we wanted online and worked out the details of the sale by phone pending our final approval when picking up the vehicle. We are well pleased with his services and with the vehicle.

a1c_pham

Jan 4, 2011

I saw a car I wanted online and decided to contact the dealer throught email. Within minutes I had the internet sales manager on the phone and we started discussing the vehicle and the how willing they are willing to work with me. They said they would work everything they can for me. With the satifying conversation with Glenn McCall I decided to visit the dealership. During our deal Glenn was very friendly and resonable. Within 15 minutes we had a deal. My overall experience with there vehicles and sales staff was nothing but excellent! I highly recommend this dealership and Glenn McCall.

ccolvin

Dec 6, 2010

I have used this Dealership many times for different purposes. Mostly for oil changes, and to replace different things on my car, such as side mirrors. The reason I love this dealership so much is because everytime they exceed my expectations. They always fix my car in the amount of time they have told me or even sooner and I feel they have always given me fair prices. I would highly recommend this dealership to other people.

JAD925

Dec 6, 2010

My experience with Gerald Jones Honda has always been great! I have purchased a new car from them and continue to visit them for service. They are always quick, dependable, and friendly. They even have cookouts on the weekends with free hot dogs and hamburgers! That's great customer service if you ask me. Gerald Jones Honda will always be my car dealership of choice!

gsu1998

Dec 2, 2009

Kenny is wonderful to work with. They fixed my car and it has been running great since! We love going to Gerald Jones Honda for our service and repairs. They have a quite place where I can get on my laptop and do my work or just surf the web. Thanks Kenny!

amberh2006

Sep 21, 2009

We purchased a used car from Gerald Jones and were initially very happy with it. After only a few short days, we had serious problems with engine oil. Turns out, when they performed the oil change they promised, they forgot to fill it back up with oil. The salesman told us it wasn't the first time they had drained oil from a car and forgot to replace it. Luckily, it doesn't seem that any serious damage was done, but that was only because we were able to take care of the problem ourselves. Also, when I went to the DMV to get new license plates, they told me the car title was in some else's name. The dealership took almost 8 weeks to get the title straightened out, and that was only because I was calling their office every single day and showing up in person every other day or so. The woman who was supposed to be handling it went out of town and apparently didn't tell anyone else in the office that there were problems with it. When they finally claimed to have it done, it wasn't our car but another customer with the same last name. We ended up having late charges from the state because we couldn't register the vehicle in time. Eventually Gerald Jones covered the fees, but only after a lot of headache. I wouldn't trust them to work on my car or be able to properly sell me another one. I won't be going back.

Jennifer76

Sep 30, 2004

Me and my fiance took our 93 prelude to Gerald Jones Honda for repairs. While our car was being fixed we were approached by Mr. Clough Campbell. He was just doing his job, so we were asking him questions concerning a new car. Well I don't have a job and my fiance was going through bankruptcy, so we knew that we would not be able to purchase a car. However my mom bought us a car three days later. Everything that was promised turned out to be a lie. Now we can't register the car because we need a bill of sale and a title for the car. The car was repossed and we can't locate the previous owner. They want us to do all the foot work to locate this information. I have called them and left numerous messages to call me everyday. Still no response. The car payment is due on the 12th and we can't even drive the car because the title is nowhere to be found.