Garcia Cadillac Subaru of Albuquerque reviews

InTheShadowz 99

Sep 24, 2021

I was in the market of trading in my current vehicle and I decided to try this place. I was greeted by a salesperson named Geary, he was able to help me with my trade in and with the help of the finance manager Lucas Shirley. These two are good people at this dealership they are respectful and will help you in any possible way. Give these two workers your business, they will help you the best they can

Sakura

Jun 30, 2021

Wonderful Staff! Benjamin, Levi and the rest of the staff really took care of us! We came in to really just look around but found a reasonably priced outback. They took care of all our questions, left us alone to talk and give us privacy but never failed to offer a bottle of water or light hearted conversation. It did not feel like they were trying to force us to buy the car, but more like we were dealing with friends. In the end we took the outback home and have been EXTREMELY happy with it ever since!

Jordan Graham

Aug 10, 2021

If I didn't really like the car, I'd probably have walked. First they told me the car was $1000 cheaper than it really was, and refused to match the price told to me. Then strike two was when they were explaining warranties and service plans they started promising stuff not in the fine print... When I asked to have the contract modified to match what they were saying... They couldn't do it. I'd probably have walked after the first go.. and never experienced the second go... BUT I liked the car and sadly didn't have much shop around time.. So they got my cash.

Brian Worthen

Jul 28, 2021

Horrible new car buying experience due to the finance department and now I get the pain of dealing with their service department. I bought a 2021 Impreza and now I am having repeat problems with the check engine light coming on. Service department is awful and do not care about making things right the first time. I told the service rep this morning that I should not keep having to come in every 2 weeks because the check engine light keeps coming on. I asked rhetorically, what on a brand new car I will have to keep coming back in and dropping the car off all day and you find nothing? Her response….maybe. She also told me that there could be a charge to investigate what is wrong. When I said it is only 2 months old and has a bumper to bumper warranty, she dismissively said, that’s not what bumper to bumper means. I so regret coming to Garcia and I am regretting getting a Subaru. I thought they were reliable. Update; Garcia posted a canned response to a customer complaint which says all you need to know about their indifference to customer service. My car is still at the dealer being assessed. If Garcia is sincere and wanted to reach out to address a legitimate complaint, they could do something novel, like picking up the phone and calling. This canned response is just pouring salt in the wound.

Christine Suina

Aug 19, 2021

Worst service ever, I would say more like minus stars! I took in my new 2021 Subaru to have tire pressure checked (I purchased my car at another dealership). I was told I need a new tire and this was on a different tire with the tire light on. I was told a new tire almost $300 and cost to fix a leak on another tire. I have full coverage on the tires, which Garcia reluctantly looked my paperwork. I left Garcia and took my car back to my dealership with tire fixed and no need for a new tire (no out-of-pocket cost)... Beware, of this place.