Future Hyundai of Concord reviews

junperez55

Oct 21, 2016

I requested a shuttle at 8:40 am and I'm still stucked here at the lobby waiting, and it's already 10:02 am.

princesslu09

Oct 20, 2016

I'm really don't understand this question really well my review would be if I understand what I'm supposed to be doing is that they made me feel very comfortable and very safe I'm a female first time buyer and owners a Hyundai vehicles I knew that having one of my own would be the right way for me to drive

ken.blalock

Oct 6, 2016

My experience at Future was excellent. My dissatisfaction is with the car itself. I did not expect a major repair in my first week of ownership.

hampton.laura

Oct 5, 2016

Buck and the team at Future Hyundai of Concord are fantastic! I felt zero pressure from anyone there...they were super knowledgeable about their inventory and focused on what I needed from a car and what I was comfortable with financially. They presented all of my options quickly and made the whole process easy and enjoyable. I would recommend anyone looking for a new or used car to go there asap! You will be so happy you did! Laura

s806

Sep 23, 2016

We were very happy with the sales personnel during our purchase. We have not had service performed yet so we can't rate the service department.

michaelhmsc

Sep 16, 2016

To repeat my previous positive remarks : All the staff from Allen Kessler, Product Specialist, to all the financial staff treated me kindly and courteously. Particularly Allen, who not only was very helpful in selecting the most appropriate model for my needs,but was very solicitous of my bad hip. I needed a walking stick at that time and a few days later i had a Total Hip Replacement. I am very much looking forward to driving my Hyundai again soon. Future Hyundai of Concord is a credit to your dealer association.

joshuamark28

Sep 16, 2016

Allen Kessler was the reason I purchased my car from Future Hyundai. He was incredibly easy to work with. He understood what my wife and I were looking for and only showed us vehicles which met our criteria. We test drove a sonata about a month prior to our purchase and Allen kept in touch without being pushy or annoying. When I called to tell him that we were ready he informed me that he had a great vehicle which checked all of our boxes and more while staying in our price range. I have already recommended him to a coworker who is in the market for a new car and I will continue to do so. Allen made the purchase of my first brand new car a wonderful experience.

brandonmay828

Sep 10, 2016

we worked with Buck for a month while deciding what car we wanted and the right price. we were in esgrow for our house and could not touch our credit for a few weeks, and not once did Buck put us off or treat us like we werent going to buy a car from him. He stayed in constant contact via email. He followed through with everything he promised, and we will gladly refer him to friends and family in search of a hyundai.

donaldngai

Sep 10, 2016

dealership in my local area, convenient for future car service,staffs are friendly....highly recommended... good selection of new vehicles, nice showroom..parking, we are very satisfied.....

monicadadler

Sep 8, 2016

When I bought my Tucson, on August 18th, it only came with one key. I picked up the second key on August 29th to be programmed. Maribelle, Chris, Al? and Rocky, were all VERY nice and professional! It was a good first experience in the service department.

karina.adriasola

Sep 8, 2016

Facilities were unkept including bathrooms and overflowing garbage can at the waiting room. I did get a good price and financing after hours of negotiations. Overall an acceptable experience but will not go back for service.

christopherchyu

Aug 25, 2016

The dealership and sales team were courteous and professional. I will definitely return to this dealership for maintenance will refer friends and family to this dealership.

larryrcraig

Aug 22, 2016

Love the precision of the auto and love the all the aspects of the hybrid se. Such as gas mileage,and just overall comfort the styling is perfect .Im a very happy driver??

gfcollier33

Aug 20, 2016

Haven't bought a new car in a 100 years (leasing now for the 1st time), but can't remember it being this easy. Buck was outstanding in making sure we drove home in a new car and without any pressure at all.

freddiann.feldman

Aug 19, 2016

I had dealt with many dealerships in deciding what car to get. Hyundai of Concord was by far the best experience. My sales person Allen was extremely personable and listened to my concerns. He took the time to help me backing out and parking with using the back up camera, finding me a hill similar to where I live since I was concerned about the power of the engine, being extremely patient with my indecisiveness of what color to choose. Allen was knowledgeable and when he did not have an answer to my many questions he found the answer for me before I left

markweinmann

Aug 18, 2016

After having been accosted at other car dealers, it was nice to come into Future Hyundai and find the right car at the right price. Our salesman, Allen, answered all of our questions, gave us a thorough test drive and we got to the right price. I look forward to actually coming back here to this dealer when the need arises.

lpagayonan

Aug 18, 2016

Allen was a great salesperson and I got everything I wanted in such a short time. I didn't think I'd go home with a car that day.

rcabaluna

Aug 13, 2016

Allen and the team at Future Hyundai of Concord did a great job on buy our new car. It was a great buying experience. Thank you!

glosonico

Aug 12, 2016

I was very happy with my salespeople at this dearlership, My overall experience was very positive and as stress free as purchasing a brand new car could be. Compared to other makes of car I feel my car is equal and better price which is one of the main reasons I purchased a Hyundai !!'n

willwise2028

Aug 11, 2016

very professional and knowledgeable, provided prompt attention, good guidance on the variety of cars and pricing /purchasing scenarios, and were not pushy yet offered good incentives.

lenap1985

Aug 11, 2016

Dealer was very professional from A to Z excellent customer service and very knowledgeable sales people, nick was awesome I would defenately send my friends and family to this guys

gsrrob

Aug 9, 2016

Friendly people, but disappointed that the missing piece has taken too long to get to me.. I still don't know when I will get it)

lviloria

Aug 7, 2016

I had a good experience. I would recommend Ron. He a mi bunnynswered all my questions and was very helpful. It was great to work with Ron.

jason40

Aug 4, 2016

Buck Ghafar of Future Hyundai of Concord was dedicated to building brand loyalty and didn't pressure us as a buyer. Buck was instrumental in our decision making process regarding our purchase, he had a wealth of product knowledge unlike other dealers we had visited. We will definitely consider Future Hyundai of Concord again when it is time to purchase another new vehicle.

ramzey.alamkhan

Aug 2, 2016

Buck is a great salesman. He's professional and polite. He makes you feel like your human and not something to suck money off of. Really nice and down to earth managers. Made my purchase quicker than it was suppose to be.

kieferkiefer

Jul 28, 2016

My experience was good, the staff very helpful. have leased my last two cars from Concord Hyundai and will continue my leasing my automobiles from Concord Hyundai in the future.

classybdriver

Jul 24, 2016

Ms.Chong really saved me from being ripped off at another dealership by calling me to remind me I had an appointment with her. I was at another Hyundai dealership in Antioch when I got her call. They lost my drivers license somehow and I was very upset! They were still trying to negotiate a deal and I couldn't focus. I was stressed out! Just then Ms. CHONG called to remind me of an appointment I had made with her for that afternoon. I told her what was going on and she suggested I leave from there and come over to Future Hyundai of Concord right away! She offered me an incredible deal with the monthly payment I was seeking. The monthly payment I was denied at hyuandi Antioch,Ca. I can't say enough good things about Ms.Chong and Future Hyundai Concord, She saved me from a horrible experience!

lobokun

Jul 24, 2016

I originally was planning on buying a vehicle at another dealer but divided to call them because I didn't had anything to loose. They were able to price match the vehicle I wanted. I went with them the same day and had a pleasent exeprience. I got my vehicle the same day I went in. The staff was friendly

jclancy0

Jul 23, 2016

If they can fix the car great. If not replace Car has intermittent battery drain that dealer cannot find. At some point HYUNDAI needs to either fix it or replace it

rtcunamay

Jul 23, 2016

excellent customer service from Chongee and Fred. had purchase a total of 3 Hyundai cars from Chongee and everytime she always take care of her customer. will definitely be back and will highly recommend amongst friends and relative

howard.an58

Jul 18, 2016

Great place great employees, i enjoyed the whole car purchase experience there at concord hyundai. I would totoally recommend this dealership to all my friends and families.

trrracing

Jul 16, 2016

I had a great overall experience at this dealership, which started off with my salesperson! He followed up, checked in periodically, was not pushy, wanted to work with me, felt like he was on my side, and I drove away with a new car. He was kind and courteous to my wife, kids and I, and everyone at the dealership was also very kind and courteous and friendly. I will definitely recommend my sales person, and the dealership to all my retail clients, as well as personal friends! Excellent Overall Experience!

vcongdon

Jul 9, 2016

Our sales rep, Allen, was very knowledgeable and friendly to deal with. Great choice of cars. Process was a bit too long for our liking but they did accommodate us and that was very nice. We are very happy with our new car, it fits our needs.

jerivas2626

Jul 8, 2016

Overall good customer service. They stood until almost 10 finalizing the deal. I test drove a couple of cars the week before, and I knew I wanted the Elantra. i test drove it and took it home that day. Even though the car was dirty and almost empty when I left, they cleaned me up and filled my car the very next day. Thanks fellas.

americanmom26

Jul 8, 2016

We received excellent service from each employee that we came in contact with, from the very knowledgeable and helpful salesman, Allen Kessler who explained the vehicle features, to the finance people. We have already recommended the dealership to our daughter!

lewilson80

Jul 7, 2016

A nice car buying experience overall, beware of pushy salespeople who make promises they can't deliver. They have a lot of stock on hand and are willing to take the time to show you all the bells and whistles. Ask for Allen

BeenScammed

Jul 5, 2016

Tony, the Finance Manager is a scammer!! Question his integrity...walk away if you have, too. We wish we did. Doesn't deserve the business.

craig.eller

Jun 30, 2016

Service was exceptional felt fantastic the whole time. I will definitely be back here to purchase my next car. The staff was excellent friendly and courteous.

miles_conway

Jun 30, 2016

I am very satisfied with the service I received at Hyundai. Chunghee was polite, friendly and very informative. Great person. I am very happy with my car.

suvaniom

Jun 27, 2016

My experience was excellent at Future Hyundai in Concord. The employees I worked with were very personable, professional, efficient and knowledgeable. I had a very positive experience in purchasing my new car there.

shaunaallison

Jun 26, 2016

Great place to buy a car, great people to deal with. I like my car and they went over and above finding just the right one I wanted.

agmurt

Jun 14, 2016

Allen Kessler, our Hyundai Product Specialist, made our purchase experience wonderful. He is a unique, awesome individual who really puts that 5th star on a 5 star review of Future Hyundai! Mark Jacob, the General Sales Manager, is another outstanding individual, and the finance person is too - they are the best team EVER!! We are soooo very happy that Dublin Hyundai was soooo bad that we went to see the Future Hyundai team to buy our car!

cbratt86

Jun 10, 2016

I had an amazing experience at Future Hyundai purchasing my new vehicle. We are return customers because of the wonderful experience we had years ago and once again we have nothing negative to say. Mark and Rory were wonderful to work with.

david.s.schweitzer

Jun 9, 2016

I was severely ripped off and I calculated I will be paying an extra $10k for the vehicle. The staff was friendly but didn't help me as much as I wanted.

tmttpeters

Jun 9, 2016

I think that this is the best dealership I have ever dealt with. They are straight forward and I never feel that they are playing games. Chongee is totally up front with us and we always know where things stand. This is the 3rd vehicle we have bought from Concord Hyundai and Chongee in the last year and we are extremely happy.

luckyval221

Jun 9, 2016

Chonghee was great! She was Super friendly and very knowledgeable when it came to the cars we were interested in. She helped us find a car that fit out needs and our budget that we love!

lizlealdotcom

Jun 4, 2016

I felt comfortable here. It was a smooth and painless transaction and was very happy with the great customer service. Glad I bought my first NEW car with this dealership.

djrey_one

May 16, 2016

Extremely upset, DEFINITELY overpaid for car. Now knowing could of got better deal at other Hyundai dealer. Even more upset that I wasn't offered 2016 Elantra's that were on clearance..Unreal. I get an email add saying they have them for 5K less than what I paid for 2017. Was also not compensated for time wasted and stress on my health when trying to make this rip off deal go thru. I was only given a free oil change that every new car gets. This is the worst experience I have ever had at a dealership. The sales pressure was too much. Upper management should contact me so We can discuss some compensation.

bc1skydive

May 12, 2016

My experience at Future Hyundai of Concord was very professional and friendly. The staff there - everyone from Sales to Financing - were enjoyable to work with and made our purchase of our 2016 Tuson a good experience. Will definitely recommend Future Hyundai of Concord.

magusbob

May 12, 2016

I wish I could give zero stars because these people are completely dishonest. I called several Hyundai dealers in Northern California to obtain "out-the-door" Sonata price quotes, and they gave me a price of $21,379. Salesperson Buck Ghafar assured me on the phone that this would be the total price including all taxes and fees. I then made the hour-and-a-half drive from Sacramento to the dealership and sat down with Mr. Ghafar, expecting to purchase the car for the price he quoted. He hemmed and hawed for awhile about eligible rebates, then left for a few minutes and came back with a much higher price: $23,120. I was obviously upset that he had lied to me. He then left and I waited about 15 minutes until he came back with a sales manager who gave his name as Mark Jacob. I asked him for his business card and he said "I don't have one--I'm new here." He started to go into a long explanation about the price and I cut him off and said "you promised me the car for $21,379...are you going to honor your word?" He said no, they wouldn't sell me the car at that price. I told him they had just wasted my entire morning by lying to me, and that I would be contacting Hyundai's corporate office about their "Bait and Switch" tactics. He actually laughed at me and said "go ahead." If you want to deal with people who lie and waste your time, then Hyundai of Concord is the place to go...otherwise, avoid them like the plague.

dick0449

May 9, 2016

Chongee was just the right person to help us make a decision. We were torn between two vehicles (though the comparable Buick would have cost $12,000 more). She searched other dealerships to find a Santa Fe that matched our list of requirements and had it delivered in time to meet our schedule, not hers. Her high energy, efficiency and friendliness are just the right combination of positive traits to allay our wariness upon entering a car dealership. In the two days preceding going to Future Hyundai, we had walked out on two dealerships that misled us (the more charitable characterization) with assurances over the phone to get us in, then flat out lied to us after they could not meet the pre-arranged qualifications we had spelled out. One even tried to convince us that a black car was brown; even the published literature on the car model contradicted him. (Too much about other dealerships and not enough praise for our experience at Future Hyundai with Chongee Will). We actually enjoyed the time that we spent there and Chongee was a delight. I have already shared with many people our positive experience and recommended Chongee and Future Hyundai highly.

paulnordlaw

May 9, 2016

I previously owned a 2009 Hyundai Genesis, which I enjoyed throughout my ownership. It was, unfortunately, totally destroyed in a broadside collision. This Sonata is perfect for my current needs, and has a great many new features of which I was unaware, especially those regarding safeness. I have only driven about 300 miles, all local mileage, so I cannot comment fully on its performance.

johngrabowski08

May 9, 2016

There was one part of the process that we did not enjoy, but you did not ask about it in the survey. However, it's the reason I'm not ultimately giving the dealership the highest satisfaction rating. While our sales rep, Chongee Will, was TERRIFIC, the best we've ever experienced buying a car, the person (whom we never met) who valued our trade-in really stuck it to us. Our 2003 Altima was in excellent condition with only moderate mileage (121K) for a car that age, and its Kelly Blue Book and other estimates of value were $1500-$2000. While we didn't necessarily think we'd get exactly that, we were only offered $350, take it or leave it. Chongee even took more off the sticker--and thus probably out of her own pocket--to make the deal a little better, but the Used Car buyer was the one negative in what was otherwise a flawless experience. Again, to reiterate, Chongee: GREAT. Would recommend her to anyone. Used car buyer: NOT FAIR. I would recommend anyone else who comes to Future Hyundai sell their car first independently.

okerejoy

May 5, 2016

Z was very professional and helpful in making sure I was happy with my experience. He worked with me to make sure that I was not overwhelmed during the process and that I was getting what I wanted.

cea4shell

May 5, 2016

Excellent staff and outstanding car. I will recommend this dealership and the car to others. I specially love your 100,000 miles / 10 years warrantee and the maintenance program. It truly backs up the quality of the product. Thanks a lot.

jun.gozum

May 5, 2016

As I said, once I tasted having a Hyundai since 1987, I had no problem with it as Long as I do maintenance at its own service department. And the people I worked with has excellent knowledge of the car. No hassle with the financing. So the product and the people are excellent.

crdnskmbrly

May 1, 2016

Thank you Mark Jacobs/Eddie Fizail for the Wonderful service you provided that day. Will recommend to anyone in the market of buying a new vehicle. You guys are really Awesome! Thank you, again!

egnurseaka

May 1, 2016

It was a great experience! He was a very nice man. It's a great car! I am happy that I purchased this car. This is my second car!

francy_655

Apr 29, 2016

"Please review my previous comment. The finance manager needs a course in customer relations. My overall rating for the dealership would have been ""Excellent"". But because of my unpleasant experience with the Finance Mngr I'm indicating ""average"". Chong Hee was wonderful and I hope the rating doesnt negatively affect her."

amoritasmith

Apr 28, 2016

My overall experience was good. The salesperson Ron was really good he got me what I needed in a short amount of time. The only thing I would change is getting gap insurance before I left which should have been included for the price I am paying.

d.rosechi1

Apr 28, 2016

Everything was satisfactory and complete. I left knowing how to control all features of the vehicle. I would recommend this dealership to other customers. It was a professional experience.

e_develine

Apr 21, 2016

Overall it was exceptional. Initial intentions were to test drive and well the experience and circumstances I was in at the time really won me over.

tonyncella

Apr 17, 2016

This is the second survey that have taken. This is due to the fact that I purchased two cars on the day that we were in your dealership.

suruniszachary

Apr 16, 2016

All my needs were met, thank you. If anyone I know wants to buy a car I'll tell them about this dealership. Thank you very much.

wildtennkitty

Apr 16, 2016

Very happy with my car, 2016 Sonata Sport edition. It's just what I was looking for in my comfort zone....If you are an extra large person this is the right fit. The seat was my biggest concerns and it has plenty of room. Love it.

zach.diaz36

Apr 14, 2016

Perfect service, perfect sale. I was thoroughly pleased with the amount of time and effort went into selecting the vehicle that I wanted, and the amount of care put into making sure everything that I wanted was there and within my price range. Major xxxxx to this location.

sjchung1945

Mar 29, 2016

Bought from this dealership before because of the salesperson (Chong Hee Will). Very friendly and had all the answers. She made it easy to make the decision to buy from her again.

jellyx71

Mar 21, 2016

Chongee was amazing. She gave me an amazing car buying experience. Shopping for a car is very difficult but she made me feel super confident in my decision. Thanks Chongee!!!

p.gagnier

Mar 11, 2016

The sales person Chongee Will was very professional and took all my needs into consideration. The finance department was excellent. I intend to bring my vehicle back to Future Hyundai of Concord for all of my maintenance needs in the future. In addition when I purchase my next vehicle I plan on purchasing one from Future Hyundai of Concord. Lastly I have been telling all my friends and family about my great experience with Future Hyundai of Concord.

producerakemi

Mar 11, 2016

Zee and his team were true professionals. They listened to my needs, wants and, most importantly, my concerns and worked hard to make sure I was satisfied. I feel great about the purchase of my Sonata (I was Team Nissan before) and the features/warranty that come with it. I would highly recommend this team to anyone who values customer service!

lesliemkatz48

Mar 10, 2016

We were returning customers and Chong was very helpful in showing us new cars we could lease. She listened to our needs and found us the perfect car.

PAULAAKIRKHAM

Feb 24, 2016

I felt your sales person Chong was very accommodating and friendly to my needs.I would recommend her to my friends and family. I liked the popcorn she offered me cause I was hungry when was their.

CKOHAN02

Feb 21, 2016

Some years ago I had a couple of not good experiences with customer service with my old Sonata, but I haven't had ANY problems in the last 3 or 4 years. Very good experience, reasonable pricing and honest assessments, so I intend to keep taking my Tucson for service at the dealership.

PANDREWS7788

Feb 16, 2016

While the dealership aesthetically could use a lot of help, the service was impeccable. Chonghee was helpful, precise and got everything done quickly. I am very happy with her help and the car I drove off the lot with.

CLOVELACE70

Feb 11, 2016

I bought a new Hyundai Sonata turbo. The salesman, Buck, was very helpful, not pushy like some. He answered all our questions and showed us a few options. They were priced very competitively. Very impressed with the car and features, it is loaded. Really great experience, thanks.

RUHEMARK

Feb 3, 2016

No issues had AV good buying experience. Still takes too long to buy a car. As an industry you all need to fix that. Next time I will pay cash.

BRUMMETTR

Jan 14, 2016

The sales process was simple and straight forward and did not waste my time. All contacts including the finance manager were extremely friendly. I was given plenty of time for the test drive and no pressure to close the deal on my first visit, Followup by Chong was quick and her willingness to work with me in price negotiations led to to decide to purchase. She also followed up purchase with phone contact. I would recommend this dealership and have the ask for Chong.

TWOJCLEANING

Jan 12, 2016

the only thing I would suggest...is a new name Future to me sounds like the dealership is coming to that location in the future....more emphasis on curb appeal and make the lobby more inviting(good cleaning)

AFSOONKHANOUM

Jan 12, 2016

It was excellent. The people put enough time to talk to me as a costumer. They were friendly and professional. They were very helpful. They gave me all the information that I asked. They were vert helpful!

JESSICA.CALVARIO

Jan 7, 2016

Fast, friendly and exceeded our expectations. We are very satisfied with our Elantra. The full staff were friendly and supportive during our visit and purchase. Will definitely recommend to friends/family.

LAURAYANG3

Jan 6, 2016

I drove up from Long Beach to meet with Ms. Will as my parents had such a wonderful experience with her when they purchased their Santa Fe a couple years ago. She is extremely knowledgeable, anticipatory of my needs and made me feel comfortable and informed every step of the way. She is truly a hidden gem and has a wonderful personality. Meeting with her and getting my Genesis was well worth the 6 hour drive (although there's a huge dealership in Carson near my place). please recognize her- she is truly passionate and very thorough in explaining everything.

THEBAILEYSTHREE

Jan 5, 2016

our salesman Allan was the best, very knowledgeable and patient. Explained the features of the car well, went over everything with us, set up the phone Bluetooth and programmed in what we needed.

BLOCKS1

Jan 5, 2016

Thank you Chong Hee for a wonderful buying experience and finding my color! I am very happy with my car and will definitely recommend you to my friends!

SMBOYERS

Dec 8, 2015

Just bought the 2016 Tuscon and I couldn't be more pleased. It has all the safety equipment you could want, plus a comfortable, quiet ride.I was also quite pleased with Allen Kessler, my sales representative at Future Hyundai of Concord. He listened to me, answered my questions and did not pressure me in any way. It was a delight to work with him. He had exceptional knowledge about the car I was buying and I appreciated the orientation I got from him after the sale went through. He got me the exact car I was looking for and went to pick it up himself. I can't praise him enough.

DANWINGHEINZ

Dec 1, 2015

Felt pressure from sales manager to buy right away. I ended up buying a 2016 Tucson all-wheel-drive. I found out upon doing my own research that the all-wheel-drive is $1500 more than the front wheel drive. It seems like there was only one 2016 Tucson on the lot. I was not given any color options for the exterior, or asked what specific options I would want or need on the car.

MSLITALITA

Nov 18, 2015

Really nice people and very helpful they worked with me and I enjoyed their company and if I ever buy another car I'll go back to them

AVLAYKOV

Nov 3, 2015

I had a very pleasant experience buying a car a at this dealership. The transaction went very smoothly, no haggling, peasant and respectful people. I will come here for my car maintenance.

ELAYNA.EUBANKS

Nov 3, 2015

Everyone was great especially my salesman Allen, and the dealership manager Al. Thank you. I will recommend your dealership to my friends. I absolutely love my new elantra.

LUNOCARR0

Oct 18, 2015

Honest Salespeople that are trying to make a living. A service Department that is very attentive to your needs. Would definitely recommend to friends and family. Honored all agreements and promises.

RICARDOYJENNY1985

Oct 16, 2015

I give the manger a 10 he treeme with respect. There were like a family the salesman was ok but the car wash was very poor the car was durty

JJDEBUONO

Oct 13, 2015

The Hyundai representative, Chong Hee Will, that met us and helped us buy our 2016 Hyundai Elantra was simple outstanding. She introduced us to the Elantra and thoroughly informed us about the car. We felt it was the perfect fit for our needs. My wife, Carol, had some exact ideas as to what color and interiors she wanted; and Chong Hee found the perfect match to her wishes. We, now,own the exact car she wanted and bought it at the price we wanted to pay. Thanks to Chong Hee we rate our experience as perfect!

LAURA.BRIDGE91

Oct 7, 2015

Easy fair and nice people. I got my first car and felt comfortable while doing so. I felt i got thenright car for me. The service team is also very patient with scheduling apointments.

MXKAKIE3

Oct 7, 2015

The staff greeted me right at the door. Immediately someone was able to show me cars, and within 15 minutes, I was able to take a vehicle out for a test drive. there are some features missing in my vehicle right now, but that is not hyundai's fa there are some features missing in my vehicle right now, but that is not Hyundai's fault. I was very satisfied with my experience .

KBKIM7

Oct 6, 2015

I had a good experience with Chong Hee when I bought a car.She was so kind and honest and tried to help me to choose a right car for me.I could feel that she really helped me and provided good services.I definitely recommend FUTURE HYUNDAI OF CONCORD as a best dealership.

JKORNER0

Oct 5, 2015

Buying a new car is always a "process" but this time it was a very nice experience. Hyundai makes it a bit easier in that you pick a package and that's what you get.

BOONE0

Oct 5, 2015

Great experience! I even had a question a few weeks after the purchase and called the service department to touch base. the person that answered from the service department was knwledgable and took time to discuss the question with me. Great experience!

DRD_DEPAOLI

Sep 18, 2015

A good find. People I trust to do business with again.Was recommended the right vehicle for my needs, even tho it was not the more expensive of the models I drove. No nonesense.

ROADRUNNERPETRO

Sep 16, 2015

The relaxed no pressure atmosphere was much appreciated. Mike Razvan was a calm professional salesman who looked after my interest. He was very straight forward and honest.

HOPELOGO54

Sep 14, 2015

Chong Hee is a gem. Please make sure she is validated for her commitment to customers with exceptional customer service. Truly fine work balancing customer wishes and dealership demands. Chong made sure the management helped her find the car I wanted! White/Beige Elantra GT Hatchback fully loaded...this is my 2nd one...turned back a leased 2013. This car is a diamond in the rough...don't see many on the road and I find it is the best sporty style and handling car in its class. (I initally turned in a IS250 Lexus for the first 2013 Elantra GT Hatchback! Handles similar and rich features better and more room inside!) Also, the Finance/Lease Manager, Brandon, at Future Hyundai is knowledgeable and a helpful addition to the team. THANK YOU!

LYNNSCHICK

Sep 14, 2015

Sales people were friendly and easy to work with. They also followed up after the sale to make sure everything was OK. My salesman Buck Ghafar and William Marta the manager helped make my experience more pleasant.

SUSAN3JS

Sep 13, 2015

No hassles. One of the easiest car purchases I've experienced. The salesperson was diligent to find the exact car I wanted to buy for my parents. My parents were absolutely thrilled with their new car.

ZERBINI.LUNA

Aug 20, 2015

I felt that the staff was friendly and not pushy. Sirous was great showing me the car's features and different packages and had great customer skills.The sales Manager was polite and friendly. I had a few challenges with my credit but still found acceptable financing terms. Overall, the staff was great.

ECC1202

Aug 17, 2015

Pleasant, friendly car purchasing experience. I was able to negotiate a purchase price I was happy with. Bart took his time,making sure I fully understood all areas of my new car before I drove off the lot.

A.S.LANZARIN

Aug 10, 2015

Chongee and the staff were beyond assisting and helpful where it became family more than a sale. They found the best deal and offer quickly to match what I was able to do comfortably a month to finance the car. Customer service was great as well.

RALBERGO

Aug 8, 2015

i hate car shopping, almost as much as shopping in general. when i am prepared to make a purchase - especially something as huge as a car, i poke around some on the internet, check out consumer reports, ask people i see driving the particular one i've had my eye on of a while. when i walk into a dealership, i'm there to buy a car, not shop for one; i've already done that. the easiest way to get me out of a dealership; short of setting it on fire? tackle me in the parking lot telling me what a smart person i am for being there, TODAY! the folks at future apparently could figure that out when i got out of my car. i was greeted by one of the most charming, genuinely "happy" people on the planet!...or so it seemed. this kid tells me how new he is in the business, and how much fun he's having working there. the kid's name is eddi - i liked how he wasn't pushy, he did offer a test drive, told him i already did it and then started to ask me how i liked the car, what i thought about it's many features, trims and asked what i thought were important features of the vehicle. i had to compose myself because by the time he was done, i was ready to buy the dang thing from myself! eddi is the perfect sales person; he's young - without flaunting it. he's charming without being over the top. he's a nice guy, with a dynamite smile and pleasant personality. would i do it again? only if i absolutely have to...which i figure i might in ten years...

HARINGOT

Aug 1, 2015

Contracts guy put way too much pressure on us to buy the extended warranty. When we made it very clear we weren't interested, he was very brusque and condescending and rushed us through the rest of the contract signing. Very unprofessional and unpleasant experience.

DEDEIA73

Jul 29, 2015

Nice place to buy a car .. Very friendly ..very professional salesperson.. I really recommend to all my friends if they need a car o to future Hyundai!

KOHO88888

Jul 18, 2015

Chong Hee is an excellent honest sales person to deal with, and will go the extra mile to find the right car for you. She did not have the car and went to other dealers to get the car for me. She does not pressure you to get the car, explains the feature to make sure the car you want.

SAMOAN

Jul 15, 2015

I had a great experience with dealing with the dealership. The staff was kind, honest and professional. The test drive was smooth and the price was great. Overall I would buy a car from them again and got the exact car I was looking for!

AHARDT80

Jul 9, 2015

The saleswoman (Chong) was very helpful, and courteous to us. She answered all of our questions, show me all around the car I was getting and showed me how to use the blue tooth and more inside my new Elantra. I am so happy with the choice I made in going to to Hyundai in Concord, looking forward to coming back ! Hopefully the car service is as professional as the sales service!

lynne

Mar 22, 2015

From start to finish, this was very smooth and easy. All portions of the transaction were professionally completed, from looking at available styles to the financing packages.

bursup

Dec 22, 2009

Stay FAR away from this dealer.Please note: Dealership is also known as Future Ford/Hyundai of Concord.My wife purchased a new (we thought) Hyundai Accent from this dealership and had a horrendous buying experience. They gave her a test drive in one accent and then just as she signed paperwork to purchase, they switched the car for another accent that had been previously purchased under false pretenses, repossessed, and taken back to the dealership. The "new" car had over 400 miles on the odometer.My wife was in a spot without a car and absolutely had to purchase that day, so she ended up buying the car. When she returned home, she checked the dealer's website and was dismayed to discover that the list price on the website for her car with the same equipment was over $500 less (for a brand new car).We contacted the dealership (ended up speaking to the GM actually) and were given a canned line about availability impacting pricing, all deals are final, blah blah blah. The GM would not budge, no apology, just kept repeating the same canned lines.Do NOT under any circumstances do business with this dealership. They are crooked and dishonest, rotten from the top to the bottom.My wife deeply regrets buying a car from them.Hyundai's are decent cars so this should not be a reflection on the manufacturer, just this particular dealership. Frequent another Hyundai dealership if you are in the market or need service.

elmopsuggins

Aug 29, 2009

Future Hyundai of Concord is associated with Future Ford/Lincoln/Mercury of Concord. I visited the dealership to examine a 2010 Hyundai Genesis Coupe and take a test drive. The sales person backed out the car and took my drivers license to make a copy. He returned and asked for my phone number. I explained that we had a very distasteful experience several years before where a dealer called us every day for several weeks and I indicated that I preferred to keep my phone number to myself at this time. The sales man went back into the showroom and when he returned he handed me the copies of my license and proceeded to back the car around to return it to it's original location, declining me a test drive. I was dumbfounded. Apparently the sales manager did not want his sales person to take a test ride with me (I had indicated to this sales person that I was prepared to purchase a car this weekend) since I declined to provide my phone number. I spoke with the manager myself, explaining why and I essentially got the brush off. I guess Future Ford/Lincoln/Mercury/Hyundai must have other income streams if they can dismiss a potential buyer. This dealership had previously be named Sun Valley Ford and it had a very poor reputation. Apparently changing their name did little toward changing the quality of the dealership. My recommendation is to avoid this dealership like the plague.

Jesstears

Dec 7, 2008

I know I am writing over a year later but I just learned of Yelp and as such, the opportunity as presented it self to me.I bought a Hyundai Tuscon in April 2007 on the agreement that I could trade in my Aveo and they would pay off the car-note and take it on to my current car payment (Tuscon). They even worked out a great deal on the Tuscon for me because the knew how much I wanted it. It took them almost two months if not three to send the payoff payment to Chevrolet and this was due to constant phone calls from me. I called every three days twice day and kept getting the run around from the finance guy as well as the sales man. I wrote the owner of the dealer ship and he never responded. The finance guy (don't remember his name and you would think I would) kept putting me off and each time I asked for the lady that writes the pay off checks, she was conveniently out. This was the worst experience I had at a dealership in my life.This place doesn't even deserve to call themselves a dealership. They should call themselves the Greatest Con Artist on Earth."

jms

Nov 7, 2008

I bought an account in 2005 and sold it in 2006. I came in to report the sale to claim a refund of the 10 year Hyundai protection plan. They did not pay me for 2 years even though i filed with BBB and made at least 50 calls. Finally I sent a court order to Hyundai America, and in 4 days received by check for $1680.Bottomline: Use the services of another dealer.