Fritts Ford reviews

Peggy Gomez

Oct 19, 2016

Love the Fritts Ford Quick Lane! Shane is the best. I always get fantastic courteous service.

Jenn Whiteside

Oct 16, 2016

Excellent Service from a knowledgeable salesman. No pressure to buy an exceptional vehicle.

Marcela Gutierrez

Oct 14, 2016

It was an easy and good experience purchasing my car. I am satisfied with the experience and personell

Thomas Scharwark

Oct 14, 2016

I had my car serviced at Fritts Ford and I'm very happy. They did the work in a timely manner explaining, in detail, everything they did. I'm completely satisfied. I will continue to have my car serviced at Fritts Ford.

Dannyel Shaw

Oct 12, 2016

Great all around service ! I would recommend it to anyone!

Charlie Thorne

Oct 12, 2016

There are two items wrong with my truck that it seems ford can not fix or will not,

Jesse Delarosa

Oct 10, 2016

The Fritts team is eager to have their customers to be satisfied.

Donald Byrd

Oct 7, 2016

I always have a positive experience at Fritt's Ford. The personnel are courteous and knowledgeable.

Kelly Flores

Oct 7, 2016

Great service. Fast and friendly and very thorough

Edward Tojin

Oct 4, 2016

Over all good experience, I used Costco program so It was nice NOT to hassle in price and only focius on financing !

Elgin Fowler

Oct 3, 2016

Very disappointed to find out my appointment was only a drop off time and for my warranty repairs my vehicle wasn't even looked at until the next day and returned on the third day. Spent 40 min in traffic to travel 15 miles for my 7:30 AM appointment. Should have been allowed to drop off anytime if it was going to be taken care of whenever. Called the week before for an appointment at their convenience.

Ralph from TC

Sep 26, 2016

Not sure if this counts however I just purchased my twenty-second Ford van from Fritts Ford and that's just this year! Obviously I manage a large fleet. That makes it hard, not easy for Fritts to earn my business! I can go to any dealer I wish and they would love to do business with me. So what makes Fritts special? Service! Not only at point-of-purchase but service bay as well. Kyle in service and Tohamy in sales, Ray and Lisa in finance and of course the guy who makes it ALL happen for us: Gary! I'm not just a customer I have become part of the "Fritts Family" which is exactly what Marie Fritts strives to do!

Gary Balestrieri Sr

Sep 24, 2016

Buying a vehicle takes time. Sales people here are polite, helpful and friendly.They don't forget you after purchase. Always there to help with any questions.

Melanie

Sep 23, 2016

I spent almost $1500 for a repair and I asked my representative to change 1 light bulb, and it was not done! Got my car back minus one bulb!

Pamela Hayter

Sep 22, 2016

Awesome experience, sales was experienced and I didn't feel like I was pressured to buy.

Monte Butler

Sep 20, 2016

Special ordered a 2017 Mustang GT Premium through the internet sales department--using my Costco membership. Sub invoice price with full disclosure and no haggling. Smooth purchase from first contact to final purchase.

Aimee

Sep 18, 2016

Very easy no badgering sales people. Lisa in finance department handled everything smoothly and professionally making me feel like we had been friends forever.

Leonard Penner

Sep 17, 2016

Buying a vehicle at Fritts Ford was very easy and pleasant.

Joseph Guy

Sep 12, 2016

My 1st oil change and tire rotation service went better then i expected at Fritts Ford for a Saturday morning! Customer service was Great ,he even open up early and I was doI ne by 0930 invoice in hand ! Awesome TEAM

Dean Little

Sep 12, 2016

This is our second car that we have purchased from Fritts Ford. Each time we were treated with respect. I would purchase from this dealer again.

Donald Zelon

Sep 12, 2016

Fast and Friendly Service. Shuttle service was very convenient and got me to work on time.

Raymond Rodriguez

Sep 12, 2016

Wow. These guys did it again, they went above and beyond to work up a Deal on the car i truly wanted. If you want to get the best deal, visit Fritts Ford in Riverside. Quality service overall.

Aimee Henery

Sep 10, 2016

Ron, Edmund and Lisa all very knowledgeable, friendly and helpful.

Donny & Kellie

Sep 5, 2016

We traded in our suv and bought a certified pre-owned 2016 Ford Fusion. The entire process was was great. Brent and Jesse were knowledgable, friendly and professional and Scott worked to find us the best deal. We highly recommend Fritts Ford.

Mario T

Aug 31, 2016

Customer service was great. I will continue going to Fritts Ford for my regular maintenance.

Casey

Aug 26, 2016

Always enjoy having service done on my truck with Fritts. Their customer service blows all other ford dealerships out of the water.

Janet & Jerry C

Aug 24, 2016

We were very happy with our salesman, Rudy Perez. He was very informative andthere was absolutely no high pressure at any time. We went to Fritt's Ford in Riversidebecause their customer service rating was 4.8 out of 5.0.

Jim H

Aug 24, 2016

Fast, friendly, efficient service. Highly recommended

BONNIE J SZABLEWSKI

Aug 24, 2016

PLEASANT.POLITE PROFESSIONAL EXPERIENCE. I WAS KEPT UP TO DATE ON THE PROGRESS WITH MY FORD EDGE THE STAFF COULDN'T HAVE BEEN ANYMORE KIND AND PLEASANT..

Mark Adkins

Aug 22, 2016

I always told them I'd buy this second car at Fritts, mainly because of the hardworking Maintenance/Repair Department, and especially Mark, Richie, and Marina who kept my 2002 Ford Taurus going for 16 years!!! That car lasted longer than my pets. That is a testament to Ford, Taurus, Fritts, Viyki from Sales, and Mark and his crew for continuing to being honest and always 2 steps ahead of me. My family worked at the Lorain OH Ford plant for many years, so Ford has always been picked and trusted. Thanks to everyone!! Mark Adkins

Satisfied

Aug 22, 2016

Buy a brand new 2017 escape titanium. The process was fast and easy and I was given a great deal on the vehicle.

KJ mommy

Aug 14, 2016

The service dept is a joke. There employees are rude and have little to no customer service skills. Even something as simple as getting an oil change done needs an appointment and takes an hour or more. If you need warranty repairs done while your there don't bother trying to get it done in a timely manner. Then when you let them know that you were unhappy with their service the only reason they try and make it right is so you will. Give them a 5 star review and they will keep bugging and calling you until you change your opinion. The problem is you can't fix rude employees with attitudes. So even when they offer you a free oil change you still have to come back and deal with the same idiots from before. The sales dept is great so for future purchases I would consider buying here again. I'll just take my service needs to another dealer

Huh

Aug 7, 2016

Good service. The staff told me the wait will be around 3-4 hours, but it only took an hour and a half to finish the repair. Everything looks good and they clean the car for me too, which is nice.

DJWoolf

Aug 1, 2016

Been dealing with Fritt's for over 27 years. I haven't been disappointed. I have been treated fairly and the work is always excellent.

Ron Faraher

Jul 29, 2016

Timely and professional, appreciate getting my car serviced on Saturday mornings .. never an issue!Thank you!

Chris Presby

Jul 29, 2016

Body shop was recommended by my insurance company. Everyone was friendly and helpful. Body work was such that it looked better than it did before the accident. Quality work, would come again.

Michael Maturino

Jul 25, 2016

Took my car in for recall on airbag called and talked to Terry and was told they would have to order it an she would call when part came in. 2 days later got call made appointment next morning had car back by lunch. Thanks Terry

Abel munoz

Jul 23, 2016

Friendly personal, very professional, the are honest people and they have excellent service.

Thomas Townley

Jul 23, 2016

great expierence here so far i am taking truck in on monday to have the chrome running boards and the bed liner sprayed in we will see how the service department is

Raymond Baltazar

Jul 23, 2016

Friendly staff, have always recommend Fritts for a purchase of a ford .Looking forward to buying more cars.

08 f250

Jul 16, 2016

Great place and awesome customer service. I recommend Fritts Ford to everyone .

Richard Lavin

Jul 15, 2016

We have a Ford and a Jeep and we take each to its respective dealer for service. What a contrast! The Jeep service center doesn't answer their phone, never washes the car for us, and does no follow up. Fritts has shown they value our business.

JTighe

Jul 12, 2016

Once again service was great and fast. Although 5 plus miles further than another dealer, Fritts provides exact and truthful dialogue. After check-in, it is off to the lounge for coffee or hot chocolate, read the paper or watch the news, and wham! The car is ready. All washed and ready to take me wherever I want to go. Great work Team Fritts!

Frederic Wall

Jul 11, 2016

Prompt complete service, courteous treatment, even washed my car before delivery

Don Cerchia

Jul 5, 2016

Took my RV in for service. The steps were working when I took it in, but not when I picked it up.. Service person said it wasn't their fault. I ended up paying $600 after the warranty co. paid their portion. When I pointed the problem out to a service tech he called someone else and I was told they would fix it an no cost, but that didn't happen.

Carol Allain

Jul 5, 2016

Last week I purchased an Escape from Frtts Ford, my second Ford from Fritts in seven years. Both times I was very happy with the information provided by the sales person to help me make an intelligent decision as to my automobile needs. Over the years, I ave been please with Fritts Ford service as well.

Janet Mendoza

Jun 30, 2016

The service department went above and beyond to take care of us and our Ford Edge!!

Thomas Meyer

Jun 29, 2016

I am a returning customer of Fritts Ford. This dealership has excellent service and very competitive prices on all their vehicles.

Sandra Henderson owings

Jun 27, 2016

Great service on the car and great service from the shuttle driver.

LOIS ALLBECK

Jun 24, 2016

I ALWAYS GET PROMPT, EXCELLENT SERVICE AT THE FAST LANE.

Jeffrey

Jun 18, 2016

Shaun in the Service Department will follow up and make things right!

Robert Warren

Jun 17, 2016

I started the buying process through Costco and was referred to Fritts Ford. The internet selling team was outstanding and when the car I wanted wasn't available they factory ordered it for me. I couldn't be happier with the service I received throughout the buying process.

James Jackson

Jun 16, 2016

Don Tucker my service advisor is excellent. I have a 2011 class C motor home on a E-450 chassis. Don is a motor home specialist. Very satisfied with Fritt's Ford service dept.

Ruben Bazan

Jun 10, 2016

I have always been treated very nice and they know me by name, even when I haven't gone to the shop for months. found price to be better than other places. thank you!

Casey Blas

Jun 6, 2016

Awesome experience. In and out in a timely manner. A++

Suzanne Beers

May 26, 2016

Terry is always great, she is right on top of things, always keeps me informed of progress and wait time

Edward Beckmann

May 19, 2016

Our salesman was great! We saw the exact vehicle we were looking for online, we called and went in the next morning. There was no pressure and they were willing to show us many different options. Spent lots of time with is and made us comfortable and confident that they were doing everything to make the deal work for us. We traveled over 80 miles to this dealership because all of our local dealerships were not willing to help out like Fritts was.

hugo

May 19, 2016

great timely service. service was excellent. will return

Chris T.

May 19, 2016

What a great experience! The staff is friendly, knowledgeable, kind, respectable, and professional. I will buy from them again, and refer them to friends. Thank you, Fritts Ford!

James Hammond

May 19, 2016

Great personal service. Quicklane waited for me to get there before closing to evaluate damage done to the underside of my Escape when I ran over some truck tire tread. They got me back on the road quickly. I've never had a bad experience at Fritts Ford or their Quicklane.

Edward Dumaine

May 18, 2016

This is the second time we have had a car repaired here after having our car run into. They did a tremendous job on both occasions. This was on two different cars. The paint was matched perfectly and the cars looked like new.

Anthony Ponzo

May 18, 2016

Took my Fusion Hybrid in for the 10 mile check up. I waited in their waiting lounge which is nice. I was expecting to be there over an hour but to my surprise the car was not only ready in less than 40 minutes, it was washed. Although I thought the car came with free maintenance the first couple of years, the charge was very small and they did a lot more to check the car out than I thought was involved. I'm completely satisfied.

Ronald McCoy

May 18, 2016

My experience good although they had trouble finding the problem.

JoshuaP

May 18, 2016

my service adviser is the best there is. He does everything and often goes above and beyond the call of duty

Nicole Potts

May 17, 2016

Outstanding experience with buying my first car; a used 2015 Mustang. Great experience going back for my first service as well. Made the hour drive to return to this dealership. I'd recommend Fritts!

CarolMcM

May 17, 2016

This was the best car buying experience my husband said he ever experienced. From the moment we walked on to the lot it was a no pressure, easy journey. We were fortunate to meet Bob who showed us all the trucks available. He was very personable, warm and friendly and made us feel welcomed. My husband found the truck he wanted and then it was on the the credit department. There we were quickly processed by Bill who was a pleasure to work with. Due to recent surgery I could not drive so Bob followed us home with the new truck and we drove him back to the dealership making his Sunday night a late one. I have never seen my husband so pleased with a new vehicle - he absolutely loves his F250 SuperDuty truck. Thank you for making this an easy, wonderful experience!

Hopper's

May 17, 2016

From when I made the appointment to leaving with my car, everyone was friendly and attentive.

JEFF JOHS

May 17, 2016

GOT THE TRUCK I WAS LOOKING FOR IN 2 DAYS.SUPER FAST TRANSACTION. GREAT!

Vern Rayta

May 15, 2016

The buying experience at Fritts was excellent from the first phone call. My salesman Greg was very informative and answered all my questions pertaining to the Ford Escape. The whole process was quik and upfront and answered any of my concerns. Great job Fritts ford

Alan Biancardi

May 14, 2016

This was the 3rd time that my Fiesta has had the control modual and clutch replaced. We were heading to Los Angeles from Phoenix when it went out. Fritz was closed when we had it towed in but I got a call early the next morning. At first we were looking at about a week but they were able to contact other customers and got us done and out in less then 48 hours. I will say that other then a truck I will never buy another Ford but Don and his staff did a great job and I could not be more pleased. Thank you

Nancy Chiles

May 13, 2016

very goood service. liked the office space, will try again

California Universty

May 13, 2016

good services manager and staff. My car was washed and I didn't have to wait a long time.

Sylvester Jordan

May 12, 2016

This marks the 8th vehicle I have purchased from Fritts Ford. I keep coming back because I get a good deal, without having to spend all day haggling over the price.

Latoyiab

May 11, 2016

Jim in the service department at Fritts ford in riverside was very helpful. I had two recalls on my Ford Fiesta. It took a while but they offered free lunch and shuttle service so I wouldn't have to wait in the coustomer lounge, if I didn't want to. Thanks Jim and the other employees at Fritts ford for all your help. -Latoyia :)

Frank Olivas

May 9, 2016

This is the third time we have purchased a car from Fritts Ford. We went through the Costco Auto Program and true to their word Fritts called us within an hour and started working on finding the car we wanted. If there is a fourth purchase, we will go back to Fritts.

Stan Spencer

May 9, 2016

I've always been pleased with Fritz Ford sales and service. I recently had my Mazda Tribute in to have a couple of oil leaks fixed. I was completely satisfied, no more oil leaks and the technicians recommended additional necessary maintenance. I trust what I am being told as fact and authorized the maintenance.

Lucile Lane

May 5, 2016

I purchased a 2016 Ford Explorer XLT from Fritts Ford. Throughout the entire buying experience, the staff was professional, friendly, flexible, dependable, and true to their word.

Zelma Beard Trust

May 5, 2016

Got an appointment for my 30K mile service quickly. Friendly service. Fast service (under two hours).

Lisa Kates

May 3, 2016

Went to Fritz Ford for the first time with my Fusion - it was a great experience and I couldn't have asked for a better serviceman - very friendly, helpful and knowledgeable- when I left there I felt very comfortable with my decision on choosing Fritz Ford for my repairs and service.

Cara Winner

May 2, 2016

Great service and friendly help. Washed our truck!

Felipe

May 2, 2016

Very good services, nice people & costumer services

Nicole Moshiri (Smith)

Apr 29, 2016

I took my 2012 Ford Escape to Fritts due to my engine light coming on. When I discovered that it was due to my catalytic converter, I was so upset when I found out what they were charging to fix it. The part itself is nearly $1,000, but they were charging over $700 more on top of that for a job whose specs call for a 1 hour repair. Calling around, I found Fritts and another Ford dealer had 2 different labor costs for the same repair! It's bad enough that the extended warranty doesn't cover that part! I used to love coming to Fritts, but ever since my favorite service guy and my 2nd favorite service guy left, I have been disappointed in the service. I didn't let them repair it. I picked up my car and chose another repair alternative.

Patricia Malyszka

Apr 29, 2016

Anthony who sold me the car was very helpful and professional.

Brenda Wheaton

Apr 26, 2016

My husband and I purchased the Ford Fusion that we had been leasing for the past two years and eight months. Your staff member seemed to be very knowledgeable about cars, which was impressive, and he had exceptional customer service skills because he was friendly, courteous and not distracted by other concerns. The gentleman that did our paperwork etc., also had very good customer service skills. He was positive, encouraging and accommodating. Both men showed interest in the customer's needs. The service was great. Oh, I forgot, there was another lady who came out to tell us about two or three complimentary oil changes I believe, and she was extremely nice. The customer service was great! and, Thank you Ford!

Richard Craft

Apr 26, 2016

Exceptionally pleasant. Very happy with our new cross- over.

Jeffrey Bellitti

Apr 25, 2016

Work was completed on time,my service writer Matt went above and beyond.

J. Brenton

Apr 25, 2016

I have serviced my car a few times. Norman is very friendly, he calls daily with updates at the time he says he will. Ritchie is very knowledeagble and friendly as well. Marina, though I have never had her as my rep, has been very pleasant on the phone and in person too.

Edwin Mendoza

Apr 15, 2016

Nice experience I'll recommend it to a friendThank youWe Will keep in touch!

Ex-ford owner

Aug 25, 2015

Took my truck to have ac repaired, they replaced the compressor at this time. 2 mos later took it back ac not working at this time they replaced the accumulator which acts as a Resevior and collected all debris and metal shavings when ac compressor went out 2 mos earlier. Because these people are idiots my ac went down again less than a year later and ended out costing me over $2000.00. Now fritts ford basically told me tough xxxx. I've owned ford trucks all my life and will never own a ford vehicle again. Be careful service rep Don Truckee will lie straight to your face. I had to give a rating to submit this complaint-10. Is the closest I can think of.

Ryan R

Apr 12, 2015

My Dad bought me my first truck from here (Ranger) and I bought a F350 fully loaded, with the lift and all and due to things not the dealers fault, we stopped buying Fords. With the Fusion Energy coming out I had be intrigued, so, off to Fritz I went. Here is how I got treated as a past customer looking to come back to a brand and into a high end model......Was told they didn't want to insult me because the best they could do on the trade was $4K less than other dealers could.... told this on two occasions even after having gotten a better quote at another dealer for the trade value and gotten online value est from the ford site!...Told other dealers were lying about what they could do, basically saying my business was not worth the sales managers time..guess they would rather eat Panda express on Easter than work a deal...after calling the day I was to purchase my new Fusion, I called to give the management a complaint about my service a nice guy supposedly manager of the internet dept talked to me and offered to see if her could do something. He called me back and all of a sudden Fritz could make the deal work and would give me more for my trade, but they were only $12 higher in payment. No thanks, Raceway Ford earned my business, when I was begging to give it to Fritz who just didn't want it.

Javier

Mar 12, 2015

I went to purchase a 2015 Mustang advertised at $33k only to find out they really want $44k for it. False advertising and poor customer service is what I got. Manager did nothing about it. I have pictureswith matching vehicle advertised and in person!

Sylvia Arias

Nov 7, 2014

Outstanding Dealership with great Internet Sales department and Sales Ladies such as Shoanna, who has a great proffessional demenor, and personallity for selling vehicles,

Deeariel

Apr 28, 2013

Be warned, we brought our mustang in for a check-up right before the warranty expired. The gear shift had been broken for awhile (the plastic part that covers it had come loose). They charged us to fix that, because the problem was apparently spilled liquid, fine. Mentioned the car "jumps" when shifting to reverse. They claimed to have repaired that under warranty. Two days later, the car freaked out, and when we put it in drive, it would reverse; park was drive, and we couldn't put the car into "park". Confused? So were we. Fritts sent a tow-truck (begrudgingly) and claimed to have fixed it (still under warranty). A week later, the car began "jumping" back in reverse again. Now it was out of warranty. We brought it into fritts, and they refused to fix it. They wanted us to pay $2000 because we "hadn't mentioned the issue before". The service manager said this is a "very common problem and would have happened regardless of any services provided prior to the warranty expiring". This would have been nice to know before purchasing a Ford. I'm infuriated by the awful level of service. Seems like a scam. Buy your Ford somewhere with higher ratings.

mspegil

Jan 8, 2013

When we started looking for a new car we did not know what we were going to do. There is so many models out there is was very hard. But when we came to fritts ford they were very kind and considerate about our needs. We have a family of 5 so it was nice to know they had a vehicle that was fit just for us. We ended up getting a used expidition and could not have been happier with the price. Thank you Fritts we will be back for our next car with you guys.

drfancy

Jan 3, 2013

Bought a new f350 truck there. Sales guy was very friendly and the haggling was minimal. They didnt try to keep me locked in an office for extended periods of time like some dealers do. They did a great job with the new car explanation. Even hooked up my cell phone to the SYNC.

mike schilling

Oct 15, 2012

We have purchased 2 vehicles in last 2 yrs. They were great to work with until my 2010 Focus door lock broke. I felt like I had a good relationship with the dealer. Have highly recommended them and with my 17 yr old daughter finishing driver's ed, I knew where I would be buying my next car. Well my brand new 2 year old car that is just 6,000 miles out of warranty is falling apart. When I told the people the service department that I didnt feel like I should have to pay for a new car to be fixed. I also told her I felt like the dealership really didnt value my business. I told her that if they would not make this right, my relationship with them is over. She said that was fine.Oh, by the way, we are only talking $88.00. i can easily afford that, but I have also spent over $60,000 there. I am really disapointed that they did not value me as a past and possible future customer.Mike Schilling

gvaddy

Feb 6, 2012

We just purchased a new 2012 fusion, and was very pleased in the way we were treated. They were able to get us out of a vechicle, and replace it with the new purchase with no problems. They are very good when it comes to customer service. There was nothing that was hidden. My wife and I would highly recomend this dealership for new and used purchases. Gary and Carol Addy.........

servando

Jul 29, 2011

Where can I start? We have bought 8 vehicles from Fritt's Ford over a number of years but now we've had a bad noise issue for over 1 year on our $42,000 2009 Edge and Fritts service WILL NOT fix it! It's under normal warranty and we even have the extended warranty. The issue is that it is an intermittent problem and it doesn't do it when we bring it in...of course. So, even though I describe the noise exactly...and btw, I am an engineer and know about technical issues like these...the problem is the fuel pump. I know it and they even told me THEY know it...but unless the noise is present when I bring it in...THEY CANNOT OR WILL NOT REPLACE THE PUMP!!I have spent hours discussing the issue with Dick Popoff, Kyle Klein, Rebecca Hamilton, Manny Perez, and even Ford's corporate customer relations manager. In fact, Manny Perez has heard the problem himself but since he is not a tech, Poppoff and company tells me that this isn't good enough!They give me no options other than continuing to bring it back over and over and over again until the noise occurs while the car is in their hands. Research on the Ford Forum website shows that this is happening to many Edge's across the country yet Ford still fails to acknowledge the issue. They are willing to lose THIS customer for life and I will be spreading this information everywhere I can. Needless to say, I willl be taking legal action on this....possibly even a class-action suit if there are enough Edge owners out there experiencing the same issue as is noted on the Ford Forum website.

rmballantyne

Oct 17, 2010

It took them 6 weeks to fix my truck. They have terrible communication. They don't care what your time line might be. They dont do what they say they will do. They repaired the rear differential three times before they got it right. They will call you, tell you that the vehicle is done, and you get there, and find that it is not done. The service reps do not have a clue why they are there

socalsnows

Jul 16, 2010

I recently had my 2007 Ranger in for service. It spun the gears in the differential. They fixed it. My problem is this: My son had left his Ipod touch and Ipod video in the truck. When I picked up the truck, they were gone. Fritts ford will not reimburse me for the loss. MAKE SURE YOU DON'T LEAVE ANYTHING OF VALUE IN YOUR VEHICLE WHEN GETTING IT REPAIRED AT FRITTS FORD!!!

omegarunner200

Jul 14, 2010

I recently purchased a 2007 Ford Focus from them. In less than two weeks, the rear suspension started making a very loud squeaking sound. I took it back to them, and my HORRIBLE service adviser, Angie Schnider, told me that it was a brake line rubbing on the suspension, and that they fixed it. AS SOON AS I GOT HOME, the suspension started squeaking again. I looked under the car to find the brake line they were talking about coated in grease, which has now stained my driveway (thanks again Fritts). I took it back and went on a test drive with one of the shops foremen, who told me there was a problem with the suspension and that they would fix it. Well, TWO DAYS AND FIFTEEN MILES OF TEST DRIVES LATER (that's right15 miles), they tell me that there's no squeaking sound that anyone can find, and that they can't do anything. Every time I had to call and speak with Angie Schnider, she either wasn't there, in her office with a customer (for three hours), or didn't know the answer and had to transfer me to someone else. After going down there and letting them know what I thought about this whole situation, I tried making the rear suspension squeak, and I couldn't. So I took it home hopeful that the problem was actually fixed, and within about five hours, the suspension began to squeak again. I looked under the car to find a MASSIVE amount of WD-40 coating my rear suspension. To me, that sounds like someone heard the problem and tried to cover it up, not "we couldn't find anything wrong." Then why is the rear end of my car coated in grease? Oh, and they overcharged me by $11. I know, not alot, but still. MY FAMILY HAS PURCHASED THREE CARS FROM THEM IN THE PAST FIVE YEARS, INCLUDING A BRAND NOW COBRA. WE WILL NEVER GO BACK, AND WILL DO EVERYTHING IN OUR POWER TO KEEP PEOPLE AWAY FROM THEIR HORRIBLE SERVICE.