Friendly Ford of Crosby LP reviews

Bonnie Martin

Aug 22, 2016

Top notch, always happy with there work and honest with with , ask to do brakes and instead of just changing and charging me they told me that they didn't need it and saved me the money.

Sergio Gomez

Aug 16, 2016

overall experience was good.i would recommend a friend.salesman did a great job.

Richard Foulch

Aug 7, 2016

Thank you Tony and all the staff that Friendly Ford of Crosby he made this an amazing shopping experience less than 24 hours from the day I came in until I took delivery thank you all

MS

Aug 4, 2016

Found one of their 2016 F-150's I liked online via cars.com and contacted them initially via email. Tilman Walker in internet sales contacted me back promptly and we began to talk numbers via phone/text as I live 6 hrs away in MS (couldn't find a similarly equipped truck around here as it's a very small volume market compared to TX). Took a few days to come to an agreement as it was 4th of July weekend and they were closed Sun/Mon, but he assured me that their quoted price was what I'd pay if I drove out there to pick up the truck. I had a backup truck already negotiated and lined up at another dealer just in case this one fell through. Once I got to the dealership there was no real haggling as we had already agreed on the price. Test drove, purchased, and drove the truck back to MS in the same day. >>HIGHLY RECOMMEND<< negotiating with any dealership remotely through their internet department rather than in person as they aren't able to employ high pressure sales tactics when you're not standing there in the dealership. Being an educated consumer (vehicle prices and options at other dealers) definitely helps also. Tilman was very helpful and easy to deal with. He took the time to sit in the truck and go over several features of the vehicle with me before I pulled off the lot. Would certainly buy from them again and recommend to others.

Jodi

Aug 4, 2016

Outstanding! ! Love my new Escape. They worked a great deal for me. DAVID and I talked before our appointment on that Saturday. He had cars ready to drive and kept me in my budget. I was in by 830 out by 1230. No pressure, no haggling, straight forward and honest. If you are looking for a Ford. Take the drive out to Friendly Ford for a test drive. You want be disappointed.

Wanda Chastain

Aug 1, 2016

Very fast and great service. Purchased this truck from them about two years ago and it has been the best vehicle I have ever owned. Will do business with again.

LATip

Jul 31, 2016

This is the 2nd truck in a year that we've bought from Charles Brisco at friendly ford and he is awesome!

Carrier2016

Jul 31, 2016

When I went to Friendly Ford in Crosby I was approached by Don Myles. Mr. Myles was very knowledgeable and very friendly. His service was extremely amazing. Definitely one of a kind and Friendly Ford is definitely one lucky company to have such an individual. He had so much knowledge of the variety of vehicles. He made me feel like Ford was for everyone. I just wanted to say thank you Mr. Myles for such a pleasant experience. I will definitely be recommending customers to you.

Kristen Troutman

Jul 25, 2016

Don Myles did a great job on helping my husband and I with our 2500 HD with a great price. Thank you

Country girl

Jul 25, 2016

I would recommend Brian Stewart and the whole team to anyone who is looking to buy a car or truck. I give them five stars. Thank you for all your help.David and Peggy Jo JonesJacksonville, Texas

Molly Blackstock & Mike Foster

Jul 19, 2016

Went by looking at trucks while there visiting my nephew. Brian Stewart came out to talk to us. He was very pleasant and helpful but wasn't at all pushy like some salesman. We looked at 3-4 trucks and settled on a 2013 ford f150 fx4. Brian got information on truck and then he and finance manager went to work. They worked with us to get our notes where we wanted them. They also beat the prices we had been given in Louisiana and Mississippi. It was one of ththe most pleasant car buying times I've experienced. I'll drive back there again when ready to purchase another vehicle. Brian Stewart was one of the friendliest sale man I've ever had the pleasure of dealing with. He listened to what we wanted and needed and he went above and beyond to help get us in that vehicle that suited us. He didn't try to push something on us that wasn't what we wanted. I give Brian and Friendly Ford of Crosby TX 2 thumbs up in every aspect of buying this Truck. I recommend to everyone looking for a vehicle to give these guys a chance you won't be disappointed.

Sara Garcia

Jul 14, 2016

A big shot out to Claude Chemileski in internet sales for answering all my questions and the kind service. Will be buying my next vehicle through Friendly Ford of Crosby.

Chuck C

Jul 7, 2016

Had oil changed, excellent service and minimal time to have service completed.

Dylan

Jun 18, 2016

Just purchased a used truck from Friendly Ford. Our salesman Brian Stewart went above and beyond getting the deal I needed and could afford. Thanks Brian for helping me get my new ride.

Arthur George

Jun 17, 2016

My wife and I were pleased with the purchase of our 2016 Ford F150 Lariat. Our seller Brian was very helpful and knowledgeable, and it made for a good overall experience.

jay098

Jun 9, 2016

Mike Stewart really helped us a lot. He helped get out monthly payment down to where we could afford it. We really appreciate it. Jay Worthen

K.Lane

Jun 8, 2016

I have wanted a full size truck for many years now after being in a mid size for 13 years. I have worked hard for many years to provide the best lifestyle for my family and now some of our grandchildren that I possibly can. We live here in Crosby, so I felt it would be appropriate to start my search for my truck here in town. After brousing on line, I saw a used truck at Friendly Ford that I felt would fall into the price range I could afford. Upon arriving at the dealership, my wife and I were greeted at the door by two young men, one of whom was Pedro Garibay. He welcomed us and escorted us in, offered us something to drink and treated us very kind and respectful. We talked about the truck I had been interested in then took us for a test drive. During the drive he was very courteous and attentive. Lucky for me my wife did not like red, the color of this truck. Pedro said they had another truck on the lot which was blue and we could check it out upon arriving back. OMG! This was the truck I dreamed of owning but just knew would be way over my price range. Wrong! Pedro worked hard and was patient with us in the process. His kindness and persistance in getting the price to where we needed it to be was beyond exceptional. He did it! I am overwhelmed and totally satisfied with our experience with him as well as with Rick Guzman who finished the process, who worked another miracle of his own! Both men were very kind, professional , and FRIENDLY! I will no doubt return for the next one and would refer anyone to Friendly Ford of Crosby. That is what a auto buying experience is supposed to be like. Well done gentlemen !

Lindsey Massey

Jun 8, 2016

We will always go to Friendly Ford in Crosby! We will only deal with BT, is is GREAT! Treats us like family! We have bought 4 new cars within a year from him, he had done us great!The Massey's

DW

May 31, 2016

Very happy with our recent purchase from Friendly Ford. Thank you Don Myles for your assistance!

Tommy Fajkus

May 30, 2016

This is my second experience with Friendly Ford of Crosby, and I was just as happy this time as the first. Sammy Daniels was very helpful and friendly with helping me find the 2016 F150 super cab truck I wanted. Chris Gottselig was very helpful and friendly explaining the options of financing for my purchase. While I was there they were serving free hamburgers, hot dogs and fries, so I was able to enjoy a meal and purchase a vehicle. I would recommend to all my family and friends to go to Friendly Ford of Crosby when wanting to purchase a vehicle.

RevaP

May 29, 2016

A special thanks to Don Myles, Chris Gottselig, and Sammy Daniels for making my dream come true! You all are rock stars ! I will continue to send everyone I know to Friendly Ford because I know they will be taken care of.

Shelia M Bell

May 17, 2016

My Husband died suddenly on Thanksgiving Morning several years ago. He promised his Daughter to give her a Car for her 16 Birthday. I could not see how I could make this Dream come True being a Widow/Single Mom. My older sister Alevia Davis and Her Husband Alvin Davis came together to help financially. I went to several Dealerships no one could help me or the money was not enough. I went to Friendly Ford Crosby and Talked To Booker T Patten, Salesman. He was so Friendly and Helpful. We were able to purchase a 2007 Volkswagon Beetle Convertable Cash. This Saturday was my Daughter Sweet 16 Ball at 7pm. We presented the Car to my Daughter in Memory of Her Dad Byron J Bell . We had 150 people the whole room was in tears. I never thought we could get her something nice like this car. Amazed ! Thank you Friendly Ford Booker T Patten

Badcreditprobs

May 12, 2016

Sales team was very friendly, I worked with Sammy. He was very knowledgeable about the vehicles. Took his time explaining all the features and teaching how to use them all. I would recommend him to my friends

Anthony Perkins

May 10, 2016

Great Service! This is our second F-150 purchased from Friendly Ford. I highly recommend this dealership. The sales and service department is fabulous.

Jason Manzi

May 9, 2016

Service department is always top notch... I walk in and they always know who I am and ask which vehicle I brought. Work is done quickly and professionally... Only place I will go.

Carlos L.

May 7, 2016

Do yourself a favor and visit Friendly Ford out in Crosby Tx if you want to have the best car buying experience. My salesman Danny was very knowledgeable about my F-150. Danny went above and beyond in explaining every feature and telling me where every button was located on the truck. When it came time to negotiate the price i knew i had a set price in mind. Danny worked with me and at the end of the day we were both able to walk away extremely happy with the deal i ended up getting. They have officially earned all of my future business. Do not second guess yourself Friendly Ford is worth the drive. You will not regret it.

J. Flowers

May 3, 2016

Tilman was a great salesman. We will bring other business his way in the future. He was very helpful with the purchase of my F150 SC. I will admit on the contrary that I was not the easiest to deal with. He showed a great deal of patience and perseverance. I don't know what he is making, but you should probably consider giving him a raise.

DC Stoll

Apr 30, 2016

Very pleased with the excellence of customer care provided today and the professionalism displayed the entire time. Salesman Martin Is very great at what he does and went that extra mile to see that the customer was pleased and taken care of. Great dealership, great experience!

Truck man

Apr 28, 2016

Martin Was very knowledgeable about the ford super duty. Martin was very professional and polite. He did not try to convince me of what I should buy. He answered my questions and made vehicles available for me to look at and drive. Martin's friendly demeanor allowed me to feel comfortable taking my time deciding if I wanted to buy a truck and which one. After I had made up my mind what wanted to buy, Martin got busy with another customer. Claude took over with me while Martin helped the other customer. That would have been appreciated if Claude had not been so rude. I had met Claude the first day I was there. on that day when I express concern about the tire size affecting the speedometer, Claude stated that they were no larger than what come on the vehicle. (I knew this to not be the case) on the second day when I mentioned the rough ride compared to a GM truck, Claude said it would be due to the oversized tires, and lift. (the truck does not have a lift) this was one of many inconsistences from Claude. He basically told me that if I was not willing to pay the advertised price, I should go buy the Chevy. I also watch Claude gawk at and rudely flirt with a young lady that was looking for someone that was not there that day. I Claude would have been the only person that I dealt with, I would have taken my business elsewhere. Martin had already made the sail. I will tell everyone shopping for a vehicle that Friendly Ford is a friendly dealership and that they should avoid Claude because he has no professional manors.

Matthew Teague

Apr 18, 2016

Thank you for your assistance. I was very satisfied with the customer service and vehicle service.

Ronnie Miller

Apr 16, 2016

2016 F150 XLT FX4. I searched Friendly Ford of Crosby on the Internet and found a truck I was interested in. When I arrived at the dealership I was greeted by a salesman and told him what truck I found on their website. He brought me out to the exact truck I researched. He was very helpful with my final decision. My experience at Friendly Ford was excellent and working with the finance manager was also an excellent experience.

Jennifer Melchor

Apr 11, 2016

Purchasing a vehicle from Friendly Ford was the most enjoyable experience I have ever had. My salesman Charles Reed was professional, courteous, respectful and took his time to answer all my questions. When it came time to do the financing the finance manager made the process very painless and was very professional and courteous throughout the whole process.

David Sandvig

Apr 8, 2016

Sammy the salesman was great. Worked a deal that I could live with. Also, had an issue with a cap coming off the rear wheel of the dually and Jenny in your service department jumped all over it and got me a new one in less than 4 hours.. Both of these employee's are great.. Management should pass this message along to them from one of your happy customers!!!Regards,David Sandvig

Bernardo Perez

Apr 2, 2016

it was good . why do i have to do more when i said it was good ,

Donald Kelley

Mar 28, 2016

Great job friendly people, they had my f-150 in and out in a short time.

Brian Matula

Mar 26, 2016

Friendly Ford of Crosby has a great facility with great employees who are helpful and friendly and are there to make sure you get the best help and best deal you can get. Thank you so much for a great car buying experience!

Jawonna Pinell

Mar 24, 2016

COLBY MY SALESMAN AND CHRIS MY FINANCIAL REP WERE GREAT! THEY VERY KNOWLEDABLE AND PROFESSIONAL

M.Leal

Mar 22, 2016

Best truck buying experience of my life.Martin G , is an outstanding salesman. The man goes above and beyond for customer satisfaction. Belive me when I tell you , it is worth the drive to Crosby Tx. Don't waste time jumping around big city dealers, Friendly Ford is the place to be.

Arthur Ponce

Mar 21, 2016

I had a great experience!!!! Our sales rep Tillman was a great help

Joy Johnston

Mar 21, 2016

We were able to find the truck we wanted through the online inventory quickly and without driving all over town. My only suggestion would be for the sales staff to know what is considered aftermarket and OME.

Leah Davis

Mar 21, 2016

I love my new Ford Explorer. The service was amazing and the staff was excellent.

Willard Shuptrine

Mar 21, 2016

Things went very from start to finishHad no problem it fast and service tech was easy to get along with

Benjamin Ingram

Mar 21, 2016

The sales staff was very helpful and courteous. They even helped me find an item that was left in my trade in, and returned it to me.

Roman Soriano

Mar 21, 2016

Thank you Danny for help me out on choosing right truck

F250Czech

Mar 18, 2016

I went into Friendly Ford in Crosby, Texas on a Saturday afternoon just wanting to look at the 2016 F250's. I was driving a 2011 F150 CrewCab 4X4 at the time. I was able to stroll through the lot without being bombarded by salespeople, which was a relief! Once I picked out a truck that I wanted to look into a little further I headed towards the salesroom where I met with Nick Lombard. Nick grabbed the keys to the truck I was interested in and we went and looked at it further. It wasn't quite what I was looking for so I told Nick what I had in mind. He went inside to check their inventory and came back with two sets of keys. We looked at both trucks, and I ended up taking one for a test drive... I fell in love!!! I decided to see what kind of deal I could get on the truck and to have my truck appraised for a trade-in. The deal was a no-brainer so I ended up leaving that night with a brand new 2016 F250 CrewCab 4X4. I had been looking online for a few months and normally I'm not that impulsive when it comes to purchasing a vehicle but not once through the entire process did I feel like I was being pressured or pushed to buy... And I was actually shocked when the two trucks Nick had the keys to had all of the features I wanted with nothing more. I truly feel like Nick listened to me when I told him what I was looking for and wasn't just trying to pad his paycheck! The sales process wasn't the only comfortable part of my experience... The financing officer, Christopher Gottselig, was also a pleasure to work with. He didn't just rattle through the papaerwork. He actually explained every form and what my signature meant on each of them; he was even able to tell when I had a question but felt too stupid to ask. Long story short... If you're in the Houston area and looking for a Ford; you'd be missing out if you didn't take a look at Friendly Ford in Crosby!!!

Chicks78

Mar 15, 2016

I come back to Friendly Ford mainly BC of one Sales Rep BT...This guys is the most amazing and personable and caring rep I have ever met. In 2012 my husband and I went there and met BT my husband bought me a 2010 F150 I have had that truck for 4 years now and we bought it for my body and mother's day....I felt mad BC my husband had the car from hell we needed to get rid of but no one would talk to us not even Joe Meyers that sold it to us and screwd us on it with packages...so this weekend after talking to BT he got us out of it with out being upside down on it and we were also able to get rid of my truck too....Now we have two 2016 F150's .....Ty BT BC of you we will always be back to you...O DID I MENTION BT ALSO REMEMBERED WE BOUGHT IT 4 YRS AGO AND IT WAS FOR MOTHER'S DAY AND BDAY....THAT IS DEDICATION.... WE LOVE U ...UR FAMILY!!!!!!

Rolan

Mar 12, 2016

I will tell u like it is, (people listen up), this place is the best I have EVER experienced. I've been to many dealerships, Nissan on N.45 in particular messed up my credit, when I had a very good qualifying chance to walk out with a new ride, and walked out with nothing because they kept pulling my credit, none the less I build it back up and heard very highly of this place FriendlyFord in Crosby. I made an appointment and went by not keeping my hopes up, and was greeting by my representative, Daniel Nathan, who was very kind, and new his stuff. He help me get the best deal, and just what I wanted, Ford Fusion 2016. What else can I say. This place is out of one's way but trust me, u WILL not be disappointed. I recommend it to all who think they don't have a shot, ask for Daniel Nathan, he's the man? Don't miss out

joey1980

Mar 3, 2016

They made sure I was happy no matter wht. My dealer wasn't going to let everyone leave until I was in a truck. Headed sure I was happy wth what I bought.

Mitch

Mar 3, 2016

Bought a 2015 F150 from Claude Chemilski tonight. Could not be happier with our experience tonight. Claude went the extra mile to make sure we were satisfied customers. Thanks to Claude and the whole team for a great experience.Thanks, Mitch Carnes

Laurie H.

Feb 27, 2016

Please do yourself a favor and Do NOT use this dealership! First let me say, I LIVE in Crosby, I wanted to use this dealership, give them my business and support my community... this is how I was treated as a result: I went in to purchase a truck at 9:30 AM - I had the truck picked out from the net before I even got there. I test drove it and and then entered into negotiations to purchase the vehicle. Some other people came into the dealer at about 11 AM and I saw them looking at the truck because it was parked right out front where I left it after the test drive - The salesman I was working with said someone else might be interested in it but not to worry since I had already agreed to purchase it, I thought he was probably using some lame sales game to build urgency so I thought nothing of it. After some back and forth negotiations we came to an agreement which I SIGNED, the salesman said the finance guy had to do all the paperwork and it would take some time so why didn't I go grab something to eat and come back in about an hour. I ran next door to get a coffee and when I returned 20 minutes later the salesman pulled me aside and said they were selling the truck to SOMEONE ELSE! WHAT?? He said he was very upset about it also - apparently the other sales guy had more seniority. I was so upset, I asked for the sales manager, who after making me wait for 30 more minutes finally came out only to flippantly say "Sorry, these things happen sometimes." No explanation, no offer to make it right, nothing. He didn't even offer to show me anything else... When I pressed him for an explanation he made up some lame excuse and mumbled "maybe the other person had been in a 'few days earlier' but did not buy at that time and had come back?" (I saw them come in, AFTER I had agreed to buy the truck) He shrugged and walked off. I was furious! How can they stay in business treating customers that way? I am a long time Ford Customer and have good credit. I had not come in to browse or try to get credit approval - I had come in to purchase.In the end they did me a HUGE favor! I went over to Baytown Ford, (15 minutes away) dealt directly with the sales manager Tommy and purchased a much better truck, with more options and a MSRP that was much higher for less money than the truck I was was going to buy from Friendly Ford. I also was offered more for my trade-in! Seriously.(At the time I did not realize that I was getting SO overcharged. I feel really bad for the people who DID buy that truck because I'm sure that the money grubbing dealership charged them even MORE than they were going to charge me, after all, If I had been offering more who do you think they would have sold the truck to?? Honestly?) The transaction at Baytown Ford was smooth and took less than 3 hours, no BS - no haggling, just a good deal . I was financed through Ford Credit for 1.9% financing. Save yourself the aggravation and go directly to Baytown Ford or some other dealer... Please.

Rusty Barnhill

Feb 23, 2016

Austin Salinas & BT Patton do a great job. We have bought several new trucks and used trucks at Friendly Ford this year and plan to continue to get our trucks at Friendly Ford.

Trevor

Feb 23, 2016

I went in kind of expecting a battle of how muh will you give me on my trade in and how low are you willing to go on the new truck I am looking at. I was quickly approached by Danny Nathan who was very professinal and very straight forward, we both agreed lets get to the brass tacks right off the bat this is what I am looking for this is what I need he said no problem lets test drive the new F250. They gave me a very fair trade offer on my truck and they gave me an offer that was atleast $3000 cheaper than anywhere else I have found. I will be buying from here only from now on and I was on my 5th GMC truck until my last painful encounter with GMC dealeerships. Also my company is planning on purchasing our work fleet from here. Thanks again Danny Nathan I will be back soon!!

Donald Mayes

Feb 19, 2016

Great people in sales and service will tell all friends to go friendly ford

Arthur Wagner

Feb 14, 2016

I purchased a Ford F150 and the service was excellent and the staff was amazing

Raymond Taylor Jr

Feb 9, 2016

We purchased a 2016 Platinum Expedition that after a few days we noticed it had a rattling noise and had to replace a shock. We were very disappointed and returned to dealership to talk to owner or manager. We then traded that one in for a 2016 King Ranch Expedition and am very happy with that purchase. The service and salesman, Charles Reed, went out of their way to help us with our dilemma. The manager was very attentive to our dilemma and wanted to help in any way he could. We have been customers of Friendly Ford for many years and have purchased many vehicles from here. We were glad that they would help us when we had a problem of this magnitude. Thank you Blake Salinas and Charles Reed for your understanding and help with this purchase.

Lexy Malbrue

Feb 9, 2016

I had a really great experience, the process was a good and smooth process.

Carl Johnson

Feb 1, 2016

The service was very good and the salesman and manager was very professional.

Jared Robillard

Jan 23, 2016

Starting looking at Mustangs and went to the closest Ford to me. Was treated horribly and sought alternative dealer locations. Looked around online and finally went to Friendly Ford of Crosby. Met Claude Chmielewski in Sales and he totally changed my mind about car salesmen!! Honest, straight forward, made buying my new 2016 Mustang painless! No bull, this is an honest review. A++

Bernd Boas

Jan 19, 2016

I had my oil changed on my 2014 F-250 diesel and parked it at home for a week. When I tried to start the following Friday, it would not crank although all the lights came on and looked normal. I checked oil, battery connections, etc and it started on the last try, but the check engine light came on. I took it in to have the cause checked and they told me it was glow plugs and regen heater. I could not leave it because I was leaving on a trip, but said I would bring it in after the holidays. When they checked the problem, they could not find any problem with the glow plugs, but replaced both batteries. The truck barely has 20,000 miles and the batteries looked like the day they were installed and never showed any sign of weakness during cranking. I am baffled as to what the real problem was or is. I did mention that when the outside temperature is below 50 or so, is when it refuses to crank (and it is not because of weak batteries, it does not connect to the starter although all the lights are on).

EMMaxwell

Jan 19, 2016

The folks at this dealership made this such a great car buying experience. I live in Houston and made the trip out to Crosby to purchase a new vehicle. When I got there, I was introduced to BT. He was friendly, excited, and genuinely interested in helping me find the best car for me and my pups (because room for my dogs was a big part of what I was looking for in a car). After getting to know a little bit about me and my driving habits, BT helped me pick out the perfect car. I highly recommend making the trip out to Crosby and asking for BT -- or anyone there for that matter!

Herman Stark

Jan 18, 2016

Very good service... on time and pleasant. All were very friendly.

Tim & Teresa Siemek

Jan 17, 2016

Jenny was my service assistant. I say assistant and she did everything I needed and more. She was polite, very informative and even reminded me of my next scheduled maintenance. With service advisors like that, it makes Friendly Ford's Service center world class!!!! Thank you Dawmon and certainly Jenny.

Jhony Martinez

Jan 17, 2016

Ford finance gave me 0% interest on my loan when my credit union wanted to give me 12%. thanks ford finance.

Brent Staples

Jan 16, 2016

I am very happy with my experience at Friendly Ford of Crosby. I was assisted by Mr. Charles Reed. The whole team worked with me to pick out the perfect truck and get a plan that was affordable for me. I strongly recommend anyone looking for a vehicle to take a visit there.

Humberto Escamilla

Jan 12, 2016

GREAT DEALERSHIP!!! BEST DEAL IN TOWN AND BEST SERVICE

Jim & Nancy of Humble

Jan 6, 2016

I had been looking on the internet to find a new Expedition for my wife. Friendly Ford in Crosby not only had exactly the color & the options of what we were looking for but also showed the best discount of any Ford Dealer in the Houston area. They also gave us a great deal on our trade (2012 Tahoe). My wife & I went the day after Christmas just to look and wound up driving it home. We were completely satisfied with the hold experience. Our salesman "Tilman" did a great job.

ep1234

Jan 6, 2016

Great selection of vehicles. Great services. No pressure no haggle. Our salesman Colby was very helpful and made the experience a good one. Overall a fantastic car buying experience!

Brice Hesche

Jan 3, 2016

My wife and i went in to see the all new 2016 Escape. We where showed around the Dealer ship and bought a 2016 Escape Titanium. It was a very good buying experience. Thanks to our salesman Claude Chemileski. Just a great experance

Brice

Dec 30, 2015

My wife and I went in to look at the new 2016 Ford Escape . They showed us around and we purchased a 2016 Escape Titanium . The Experience was made very easy by our salesman.Employee dealt withClaude Chemileski

Adrian Silva

Dec 16, 2015

Jenny was excellent. She did the best that she could. But as far as the way that Ford handled my situation, it was a nightmare. Took my truck 5 times for the same situation and only at the fifth time they told me that I braked too hard so they couldn't warranty it. (CASE # CAS-8386485) Also, I had my truck have a oil change and tire rotation and they billed me. The problem is that they didn't rotate my tires. I had a cut on my tire from the week before and when I checked to see if the cut tireWas in the same position it was there. I called and spoke to gentleman and advisedHim aboutThe situation and heSaid people make mistakes and it wasn't a big deal.

Sara

Nov 29, 2015

Claude was extremely helpful and patient with my billion and one questions. I'm very Happy with my purchase.

Benjamin

Oct 30, 2015

Words can't express the phenomenal experience. We are very please with our purchase. BT(salesperson) went above and beyond to ensure we were happy customers. Didn't bore us with long drawn out stories, the focus was on us and meeting our needs. Thanks BT for an awesome experience.Chris and Humberto deserve a shout out as well. 5 star treatment.

Walt

Oct 29, 2015

Called to verify a used 2014 Edge Stock#eba39172 was on the lot 10/17/15 ..Spoke with Patricia she verified it was available..Drove from Friendswood,Texas 45 min.Upon arrival asked for patricia she was not available..Asked to see the car ..Jose checked to see if it was available..15 min later He said it was Sold on 10/16/15 tried to sell a different 2012 Edge I declined..Drove off the lot called Patricia back ..she said maybe it was there in service dept ? Told her I would wait in Crosby area till she called back with a answer..30 min later I called back and was told she was in a meeting..Left a message with the receptionist to have her call me around 5:00 Pm...She never returned my call. Monday the 19th I called to speak to Austin Salinas around 9:00 Am was told he would return my call..Never did I called later in the afternoon he took my call..Told him of my experience with his Dealership..He apologized for the mis-information..Also said normally it takes 48 hrs.to remove Sold vehicles..As of today 10/29/15 The same 2014 Edge continues to be listed as For Sale on Friendly Fords web page.. Called and sales person said Sold yesterday 10/27/15 ..Called back to ask Austin Salinas how this could be? Too busy to accept my call ...You be the Judge..I buy Fords for my business and personal use and will continue ..Will never Buy From a Bait n Switch dealer named Friendly Ford....

Kenneth Chastain

Oct 28, 2015

Fast service. Waiting area was very clean and everyone seemed to be alert as to everyone's needs Coffee and water was there for everyone.

Caroline Dearman

Oct 27, 2015

Purchased a new 2016 Escape SE. The sales team worked hard for our business. Could not be happier with Friendly Ford in Crosby.

Sheril Norris

Oct 14, 2015

The Service department was very friendly, prompt, & had clean and comfortable facilities and waiting room.

Xiaofeng

Oct 14, 2015

I am incredibily pleased with the purchase of a preowned vehicle yesterday. My sales person is Martin and he was friendly and very professional. Although we had to negotiate on the final drive out price but everything was done in a professional manner. At the end of the day I feel I got a good deal on my purchase and I am pleased that they were willing to work with me to get this deal done. I would definitely encourage anyone who is in the market for a new or preowned car to give them a call.

Denise

Oct 7, 2015

I have purchased multiple Ford vehicles from Mr. Charles Reed. He is the best salesman a person could ever deal with. He is not pushy, he is honest, and he takes the time to understand your needs and limitations when it comes to buying a vehicle. He is very knowledgeable on the vehicles he sells. Friendly Ford of Crosby is tops when it comes to finding the right vehicle and the right price. I HIGHLY RECOMMEND Charles Reed of Friendly Ford in finding your next vehicle. You can't go wrong.

Charles Cunning

Sep 27, 2015

Went in oil change and maintenance was completed as requested. Staff was very friendly and car was work was completed in a timely manner.

Jerry Williamson

Sep 24, 2015

all went very smoothly. we were impressed. We found our vehicle online, sent the request for test drive. the dealership contact us for an appointment. went we got to the dealership the truck was ready for us to test drive.

Howard G.

Sep 24, 2015

I am a San Antonio, TX resident. I have bought Ford vehicles for over 30 years. After dealing with several dealerships in my area, I was told that the vehicle that I wanted to purchase could not be purchased without being equipped with several add-on options, that I did not want, and that totaled approximately $1500. in extra charges. So I got on the internet and saw the great reviews for Friendly Ford in Crosby, TX. I called the dealership and spoke with Danny Nathan and he worked with me over the phone and email for 2 days and I got the exact truck, exactly how I, as the consumer, wanted it. Danny was a no pressure salesman, very knowledgable and assured me that I would be taken care of. So after driving to Crosby, and meeting Danny face to face, I said "Show Me" and he did. I drove to Crosby, based solely on the outstanding customer service that I received from Danny. He was very knowledgable and was patient will all my questions and requests and wanted to make sure that I got the truck that I wanted, how I wanted it. I bought the truck with wonderful customer service from everyone at the dealership, everyone I met, from the custodian that met me at the door, to the finance officer who processed my paperwork. I was amazed how fast the dealership had me in and out with the truck that I wanted and, "Yes, I got a better deal". It was well worth the drive, even though I hit the 8:00am traffic in Houston. Ha Ha

Harry Davis

Sep 23, 2015

I was very happy with the service and help I received.

Robert Slovak

Sep 22, 2015

I had the car in for a factory recall. It was handled smoothly and quickly.

Cynthia

Sep 21, 2015

Friendly Ford did not even bother showing us the NUMBERS! We went in on Friday to purchase a used vehicle and they didn't even bother telling me how much they we offering for my trade in and wanted me to get a New vehicle! IGNORED ME when I said we get NET X PLAN DISCOUNT AND HAD OUR PIN NUMBER!!! and just straight told us, yea you can't afford it!!! HELLO SHOW ME THE NUMBERS before you JUDGE! will not do business and will be sure to tell all my friends and FACEBOOK about how not so FRIEDNLY they are! Thanks for nada I shall take my 40K business to a different dealership! and I wish this allowed us to use a NEGATIVE STAR.

lencha98

Sep 21, 2015

Friendly Ford did not even bother showing us the NUMBERS! We went in on Friday to purchase a used vehicle and they didn't even bother telling me how much they we offering for my trade in and wanted me to get a New vehicle! IGNORED ME when I said we get NET X PLAN DISCOUNT AND HAD OUR PIN NUMBER!!! and just straight told us, yea you can't afford it!!! HELLO SHOW ME THE NUMBERS before you JUDGE! will not do business and will be sure to tell all my friends and FACEBOOK about how not so FRIEDNLY they are! Thanks for nada I shall take my 40K business to a different dealership! and I wish this allowed us to use a NEGATIVE STAR.

deweyb855

Sep 19, 2015

I recommend everyone to give friendly ford a chance for their next vehicle purchase . By far the best easiest and friendliest experience I've ever had . Ask for Jose Jasso he will give you the best customer service that we all deserve! Thank you friendly ford and staff !

Margie Toliver

Sep 17, 2015

Our Salesman Ramiro Madrigal did not give up in finding us the perfect Truck . We thank you so much. This was my husbands retirement Gift and I just wanted him to be happy. Thanks to you he has the truck he wanted that he will drive forever.

Bryce D.

Sep 17, 2015

My family and I have bought over 5 vehicles from Friendly Ford over many years. We've had TERRIBLE experiences at Baytown Ford and time after time Friendly Ford has the best deals and the best sales staff. We also take our vehicles there to have them serviced.

Jason Bryant

Sep 13, 2015

Ben Hall was an awesome salesman. We already knew we were leaning to the Fiesta for our daughter who is currently in her Junior year of High School. He took the time to listen to our needs and concerns, offered some other vehicles, but wasn't overly pushy knowing we had our eyes on something. Then, we worked on the numbers with management and financing and reached a payment we are very pleased with. Now, our daughter has a vehicle that can carry her around through her college years with payments and a warranty that we won't loose any sleep over. Thank you Friendly Ford of Crosby!

Richard Hagen

Sep 9, 2015

They found a problem that I did not know about and fixed it.

Don Washington

Sep 8, 2015

Great Service and very speedy service. I love how they get you in and out with great customer service

Chrislopez

Sep 7, 2015

This weekend I was set to find a new truck that would be dependable and worth the money but still within my budget thanks to Ben hall I got a brand new f 150 ecoboost thanks to his great service and working patiently with me as I made the biggest decision of the year so far was absolutely incredible thank you Ben hall for helping me out an getting the truck I wanted at the right price

ANTONIO

Sep 3, 2015

Perfect comb of service & price along with real pros to follow up in real time of when my truck would be ready !Awesome start to my day !

Tonya Jarrell

Aug 31, 2015

Purchased 2015 Ford F-150 Lariat. I had the best experience at Friendly Ford. Would highly recommend them and will definitely purchase from them again.

John Henry

Aug 29, 2015

I had a great experience at the dealership with my salesperson Charles Reed

Matt Clinger

Aug 27, 2015

Visit was positive. People were friendly. I believe that I got a good, but not great deal.

Jose Juarez

Aug 25, 2015

Give that man a raise!He was able to find what i wanted and was very humble throughout the whole process,even when it got tough getting the car he still succeeded in finding my new vehicle.

Oveta Lantz

Aug 23, 2015

my sales person was a wonderful man, Sammy.He was pleasant, personable, and easy to get along with. Told him what we could spend and he worked with us. I am very happy with the car, and my time at the dealership. We (our whole family)was treated with respect.

Mex5135

Aug 21, 2015

Fast,friendly,helpful awesome experience I would recommend anyone here if looking for a great deal! Ben hall was very helpful so come see him!

Lee Carter

Aug 20, 2015

Courteous and friendly service. No pressure to purchase, makes purchasing a new car a pleasant and enjoyable time. Ask for Tillman, he's the best.

Fusion Owner

Aug 20, 2015

I was pleasantly surprised when I bought my new Fusion 3 months ago. This dealership is new to me. The staff was just like the name "Friendly". A bonus was free oil changes. My first oil change was last week. The wait was a bit long, but I was prepared. I was warned not to arrive at 8:00 but my schedule wasn't flexible. Again, the staff, and even the other customers in the waiting area, were friendly.So far, so good - and yes, I'm enjoying the car so far.

Matthew Chisholm

Aug 17, 2015

I sent in for a quote via the website for a 2015 F150. The response was immediate and the trucks provided for viewing were exactly what I was looking for. I scheduled an appointment with Edwin Herrera. He was very knowledgable and helpful with the purchase of the truck. Minimal haggling and a great price for a great truck. Definitely recommend them over the other Ford dealerships I visited and will refer all my friends and family to them!

Vanessa Alaniz

Aug 10, 2015

I purchased a 2016 Ford Fusion and I must say she is my baby! I look forward to making payments on it, I just can't believe it's mine. Staff was excellent and very very helpful.

Raymond Rodriguez

Aug 10, 2015

Purchased a 2015 F150. Dealers hospitality was awesome. From the time I walked in until I drove off with my new truck, they were there for any questions I had. I will definitely do business there again and recommend them to friends and family. They may be in a small town, but they have awesome customer service and big town deals! I couldn't be happier how smooth everything went. 100% satisfied!

Margaret Mensi

Aug 10, 2015

I went in for an oil change, however the dealership is so busy that is take 2 hours for an oil change.I think that is too long, you need to hire more techs or have an tech just for oil changes to get everyone in and out.

Carlos Lafargue

Aug 9, 2015

Really liked the relaxed atmosphere of your dealership!

Charles Flack

Aug 9, 2015

2015 Ford Explorer, Had oil changed. wait was about an hour.

Cynthia Schoonover

Aug 9, 2015

Regular oil change and tire rotation as usual "The Works". Been taking Shadow there since I got her in 2011

Edward Duran

Aug 7, 2015

I was very happy with everyone,and my wife loves her new SUV it went so smooth I was really impressed,we have mentioned it to the staff at her school to try you guys before shopping the big dealers.ED

Tommy Mcgee

Aug 6, 2015

2015 F150 Platinum Service was great and the staff was very helpful.

Jason Witherwax

Aug 6, 2015

Salesman Sammy was great to work with. Process was fairly easy but over all time could have been shorter. There was a back up, several other cars needing washing and filling up with gas so I have to wait around for them to get done with my truck.

Cecil Castille

Aug 6, 2015

I got myself a Mustang! I enjoy driving it. It is a lot of fun. Everyone at Friendly Ford was a lot of help. I have been going to Friendly Ford for about 3 years. They do all the work on my Ford Focus. I go there because the people are friendly and go out of there way to help you.

Rose Hallonquist

Aug 4, 2015

not pressured, nice atmosphere, salesman was jovial, had good time

Frances Hall

Aug 3, 2015

EVERYONE WAS GREAT...I CALLED ON MY LUNCH HOUR AND ASKED IF THEY COULD GET ME IN AND OUT WITHIN THAT TIME FOR A OIL CHANGE AND TIRE ROTATION AND THEY DID AN EXCELLANT JOB...I WAS BACK AT WORK ON TIME...

Cecil Castille

Aug 2, 2015

Mustang I really enjoyed the people. Chris was very helpful and Chris and everyone at friendly ford is the reason I got the car there and not some other place

Charles Miller

Jul 30, 2015

Everyone was very friendly and helpful. They took care of my vehicle in a timely manner due to the back log of vehicles.

Melody Harris

Jul 30, 2015

This is my first service experience at Friendly Ford and I could not be more satisfied. Every member of this staff that I came in contact with were courteous, helpful, and just plain nice. Especially my service writer Shelby Whitt, and my oil changer, Jamar Jack. She kept me informed of its progress (which was so quick), and they both thanked me for my time!

Michael Canady

Jul 29, 2015

Very professional, Very professional, Very professional

Big Fan

Jul 27, 2015

I had been shopping around and I have to say Tilman won me over instantly. The manager was also will to give us the best deal .....beating out Tommy Vaughn Fords absolute best deal.....with a more expensive vehicle that had more bells and whistles. They even helped me set up the new fangled contraptions......like syncing my phone etc.. Thank you so much Guys! Especially Tilman!..... Can't wait to see you guys again for first free oil change.

DD

Jul 27, 2015

Service went very smooth. By the time I drove up and got out of the car someone was there. Any questions I had it was answered. Just a suggestion when bring car in for service, nice juster is to return customer car washed.

Pamela Blunt

Jul 26, 2015

fast, efficient, no appointment needed, staff great, and very clean.

Ddavis

Jul 23, 2015

Service was fast and professional. The staff answered all my concerns about my vehicle. One suggestion, a nice thing to do for customers, when they bring there car in for service,is to run it through the car wash before returning it. This is done at other dealerships even when the car is clean.

Yazmin Hinojosa

Jul 23, 2015

Thanks to colby mitchell every thing went grate. Never felt pressure in buying a vehicle couldn't of went better.

Ronald Hunt

Jul 21, 2015

I have no regrets in dealing with the staff of Friendly Ford. From the sales manager to the actual sales person,all were ready and willing to compromise to satisfy the needs of the customer. I could not walk away from the great deal that was put before me. The sales person displayed great respect for my wishes and enlightened me with the variety of features that were built into the vehicle of my choice. I purchased a Ford F150 Platinum.

Brian B

Jul 18, 2015

Was looking for a 2015 F150, staff was excellent. They were very friendly and personable.

Paul M

Jul 17, 2015

It was a good experience. Edwin did a good job. They have a great selection and price for F150s.

Denise Ross

Jul 17, 2015

I have never had a bad experience at Friendly Ford of Crosby. I recently took my 2015 F150 in for my first FREE oil change and was greeted at my car door by Will in the Service Department. I was 4th in line for an oil change and was out the door in under 1 hour. Will kept me updated on the progress of my vehicle. I HIGHLY RECOMMEND Friendly Ford for all your servicing needs, and also Will for his EXCELLENT customer service!

Horace Duffy

Jul 17, 2015

I bought a F150. I received the best service. I would recommend it to anyone.

Mark Gonzalez

Jul 16, 2015

I purchased a f350 and i love it. Everyone was very helpful and nice. Colby is my 3rd salesman so far here at crosby ford and he was great!! He was very patient and willing to help with everything i asked for. I had a GREAT experience!

Frances Hobbs

Jul 16, 2015

My experience purchasing my 2015 F150 could not have been better

Tony Moore

Jul 14, 2015

I love the truck this is the second truck bought from you guys.

Tim Siemek

Jul 12, 2015

Jenny was phenomenal. The service department was speedy, accommodating and extremely friendly.

Sherry Mckey

Jul 9, 2015

Escape, I came in for a oil change and 2 recalls, the employees were all very helpful and friendly. They worked me in, and I was surprised on how fast they were done.

Kathy Seward

Jul 9, 2015

I had the oil changed and tire rotated. It didn't take very long at all and after working all day that is what I needed.

Frank George

Jul 9, 2015

I always take my vehicles to Friendly Ford for servicing and they always do a great job and also get vehicles repaired in timely fashion!

John Jerkins

Jul 8, 2015

I emailed them not expecting much of a reply, but they were fast in responding to my questions. Beat my credit union apr by a good amount. Got me into a 2015 f150 with 5% Apr with a 590 credit score. No money down. Sammy was a great pleasure to deal with.

Raymond Turner

Jul 7, 2015

Prices could be better but all in all I had a decent experience.

Kenneth Tomlin

Jul 7, 2015

I was looking for a vehicle on cars.com when they referred me to this dealership. They had a great deal on a Ford Focus it was very low mileage and had everything that I wanted on it. I made an appointment to go see that particular vehicle rushed over immediately after work and was very upset when that vehicle was not there & no one bothered to inform me that the car had been sold. Even after the multiple calls I made to the dealership on my way to the appointment. Friendly Ford worked very hard to get me to spend more money than I actually originally planned on but overall I'm satisfied with my purchase.

David Gardner

Jul 7, 2015

Probably one of the best car buying experiences I had.I told my salesman Sammy, what I was looking for in a truck and he got me exactly what I wanted, at a price I was good with.Sammy seemed to be a genuinely good guy and attentive to what I wanted, I wasn?t worried about having to play sales games with him. If all the employees at Friendly Ford are like Sammy and the Finance person that helped with financing my truck, I think Friendly Ford will be my car dealer for now on.

Elaine McCormick

Jul 6, 2015

Great experience with Sammy, he was nice, respectful and very knowledgeable. I bough 3 new cars from them and so far Sammy was the best sales person of them all!

Ryan Crouser

Jul 6, 2015

Friendly Ford has been one of the greatest dealerships that I have ever dealt with. They have an amazing staff that worked extremely hard in order to get me the truck that I wanted. They contacted me very fast and they were always very professional. I contacted no less than 30 other dealerships trying to find a used vehicle and in the end, Friendly Ford was the one we choose to go with. I even had to drive 6 1/2 hours to get to their dealership, but it was well worth it. From the very first phone call to the signing on the dotted line, Friendly Ford delivered on everything that they said they would. I never once felt pressured to buy anything nor did I feel as if they were deceiving me in any way. I would highly recommend Friendly Ford to anyone looking for a new or used vehicle. They are awesome. If I ever need a new or used vehicle again, I will definitely be looking at Friendly Ford first.

Bernice Novosad

Jul 5, 2015

,buying was great! But has a problem with traction assistance. When I went in the first time of course nothing happens. Second time they said yes there is a problem because traction would not cut off. Kept it 4 days parts slow to come in. Staff very helpful especially Karen!! She needs a raise. Thank you, Bernice

suvguy freddy646

Jul 2, 2015

Friendly Ford is the best car dealership,the sales employees are great,one in particular.It's the perfect name cause everyone is friendly..thanks. Virginia n James Wells

Teddy Smith

Jun 29, 2015

Took truck in and advised them what I needed. They called back a little later and advised I need a new fuel filter. After all was said and done it took them approximately 2 hrs to complete the oil change, fuel filter and rotate the tires. Excellent job.

CB4L

Jun 27, 2015

Went in found what i wanted no price hassle ... I was able to get the right APR.. from Ford .exper My salesman Charles Reed knew my vehicle and it's ratings.. Great experience.

Ghulam Sarwar

Jun 27, 2015

I bought ford f-150 was a great experience . I like the way they explain about the truck,sales person was knowledgeable, He answer my all questions. And finally i got the truck.

Teddy Cheramie

Jun 26, 2015

Went to see the truck salesman was helpful. The experience was what I expected.

Jason Kornhaus

Jun 25, 2015

The whole staff was very helpful, informative and glad to assist.

Sandra Long

Jun 16, 2015

Staff was very helpful , and prompt . Friendly folks . I do t mind a bit going to this dealership for our truck service

Rafael Rosas

Jun 15, 2015

I recently purchased a 2015 Ford Mustang. Danny was very friendly and extremely helpful in the purchase of the vehicle. Great price and many incentives.

Kyle Stratton

Jun 13, 2015

Staff was very helpful and courteous. Sale price was a little high, but within range for this vehicle. Transaction was smooth and quick.

Payton Royer

Jun 13, 2015

I talked to Danny he gave me the deal straight up with no hidden intentions. We made a deal and I drove home with the truck. He did everything in his power to ensure I got the truck that I wanted. Very friendly and honest great dealership guys!!

Patricia Goins

Jun 10, 2015

very good service got right in and out was just a oil change

Deborah Davis

Jun 9, 2015

the staff/employee are great people to deal with. Always friendly

Leroy Randolph

Jun 9, 2015

I had an absolutely AMAZING experience at Friendly Ford on Saturday! We couldn't decide on which vehicle to purchase and our car salesman Sammy helped us tremendously he gave us options explained the differences and over all made us feel comfortable with our car buying experience. Our family has purchased several different vehicles at Friendly Ford and every time has been a great experience. Thank you Friendly Ford and Sammy for the Great Service and dedication to your customers!

Kristen Marquez

Jun 9, 2015

Oil change - the wait was a little over an hour which is a little excessive but the service was great and the people were friendly

Jmassey3354

Jun 2, 2015

B.T. fought for our deal. He worked hard to get the deal we needed. No matter what it took. We walked out happy and bought 2 vehicles from BT. because of the service and friendliness and the dedication he had toward us as his customers. We will send everyone we know and will always come to Friendly Ford because of him.Thank you so very much BT...Justin and Lindsey Massey

Jerri Alexander

Jun 2, 2015

I recently purchased a 2014 Ford Focus. I absolutely love the vehicle it is amazing and certainly exceeds my expectations! The staff were very helpful! I arrived at 3:30 and began my search for a new vehicle. I informed my sales man that I had to leave by 4:45 to make it to work on time. He did a great job on getting me out but, in a new vehicle in an hour! I recommend this dealership and my sales man Sammy to anyone!

Fidel Torres

Jun 1, 2015

Friendly and very respectful service. Very clean service department.

Eric Hughes

Jun 1, 2015

Ford explorer limited. Great service and excellent staff. Good selection to choose from. Good price

Sarahi Serrano

May 29, 2015

I recently purchased a 2015 Mustang from Friendly Ford and I have to say everything was easier than I expected. All my questions and concerns were answered by Victor Aguirre. I have to admit that purchasing a new car scared me and even more so because this would be my first big purchase. However, after laying out what kind of car I wanted and what would be my financial options Victor made sure to take care of the rest. I walked into the dealership feeling uneasy and nervous but never did I imagine that did would work in my favor and I would be able to take off with my brand new car the next day. My expectations were fulfilled and everytime I get compliments on my car I make sure I let everyone know of the professionalism and great customer service Friendly Ford has.

Valerie Phillips

May 27, 2015

I found the Truck I wanted on your online website. I drove over to look at it, test drive, etc.The truck was what I was looking for, however the price that was advertised on the website was not the price I was quoted by the salesman and his manager, it was $1000.00 higher. There was quite a bit of hageling and that is never a good experience for a customer. Finally in the end I think the deal was fair, it's a shame I had to leave the dealership feeling very frustrated for them to accept my offer on the price and actually make the deal.

redrooster

May 22, 2015

My experience at friendly ford was great.B.T. patton my salesexpert was professional ,knows his products,and was very helpful getting me in the truck I need.i didnt feel pressured or overwhelmed with sales tactics.they also installed the equipment in needed.thanks friendly ford.

Fernando Castillo

May 19, 2015

The experience was fast and easy I didn't have any problems or have any questions about what I had done to my vehicle. I enjoyed being there it was comfortable and everybody was very friendly. I expect to go back next time I need something done to my vehicle that I purchased in January of 2015

Judy Harrison

May 18, 2015

Awesome experience. Loved it. Stress free. Never had a bad experience at friendly ford.

Connie Williams

May 17, 2015

2015 Ford FlexService was great. Everyone was friendly and helpful. Our salesman, JT Patten contacted me to let me know when a Flex had been delivered even though he knew I was just wanting to try our a flex to see if it was what I wanted.

Andy Vaughan

May 15, 2015

No issues at all, very professional and courteous.

Cesar Puente

May 14, 2015

I went to the dealership to just look around ,and ended up buying a 2015 F 150 . The sales team was really helpful and made my shopping very easy.

E Fox

May 13, 2015

Everyone was very nice and helpful the waiting area was comfortable and had coffee, but no popcorn.

Ghulam Sarwar

May 13, 2015

The salesperson RAM was very good and helped us with the finance manager also. We bought a Ford F150 truck. We are extremely satisfied with the level of service

John C. Fausnacht

May 11, 2015

bought 2015 ford Fusion, great Car , outstanding sales People, teat drove two other cars before I selected the fusion. told the salesman what I wanted and Tony got it right the first time. Thank you Tony. This is the forth car I have bought from Friendly Ford.

John Adams

May 8, 2015

My wife and I purchased a 2015 Ford Explorer. We initially submitted a "Request for Quote" online not expecting to hear back as quickly as we did. Mr. Danny Nathan (Internet Sales) not only contacted us regarding the vehicle we were interested in but followed up to make sure our questions were answered. My wife and I wanted to consider our options before making a final decision. He understood and respected our questions, concerns, and wishes. We were so pleased with Mr. Nathan and the dealership's service, we ultimately returned and purchased our Explorer. I not only highly recommend Friendly Ford, but I urge anyone having doubts to contact Mr. Danny Nathan.

Daniel Stanush

May 7, 2015

I purchased a 2015 Ford Explorer. The sales process was very smooth from start to finish. It is a very relaxed atmosphere and never felt the high pressure to make a quick decision like at other dealerships. Blake and Charles were my main contacts and they did an excellent job in the negotiation process and in my visit to the dealership before the purchase. They were out for training when I picked up the car but B.T. took awesome care of us when we picked up the car. He went well beyond the call of duty in taking care of us and staying late to show us many of the features of the Explorer. The credit process was smooth and your manager took good care of us as well. I am in sales and know what it is like to take care of the customer. Their sales and credit team know how to take care of the customer as well and I will do business with them again in the future. I highly recommend Friendly Ford!!

James Slater

May 5, 2015

Everything went fast and smooth and they were not pushy

Deborah J Davis

May 1, 2015

The Staff was just great as always and the service with quick, I was in and out in no time.

Nicolas Sanchez

May 1, 2015

Best experience with purchasing a vehicle. I was greeted by Charles as soon as I stepped out of my vehicle. Felt at ease and no pressure. Worked out a deal; in and out within two and a half hours. Charles was professional and friendly.

Gerald Taliaferro

May 1, 2015

The salesman was very good, courteous, and Knowledgeable and made a painful,gut wrenching experience almost pleasurable. In fact, the whole episode was good. I also like that what you advertised on the internet was also ssid to me when I got to the dealership, unlike some of your competitors. Both Danny and Rick were professional and so was the team that got my truck ready to roll.

Alba Martin

May 1, 2015

I want to highly recommend this dealership and the salesman Jose Jasso and Humberto Escamilla (Finance Director). I have to say this purchase was the easiest I have ever made. The dealership is very nice 5 Stars for Friendly Ford Service was awesome I felt really great. All the employees that I had contact online were courteous and helpful. Jose Jasso was great he listen to my need and he show me the best options, I would recommend this dealership to my friends.

R.A.Garza720

May 1, 2015

From beginning to end...My overall experience was Great. I started browsing online for Pre-Owned vehicles, and a Toyota SUV I was interested in was at Friendly Ford of Crosby. I sent an online message to express my interest, and Danny Nathan responded- almost immediately- with information I was searching for. He invited me to come out to FFOC, and said he'd be happy to help me as much as he could. So I made plans to go see Danny the following evening. When I arrived at FFOC, Danny was friendly and eager to help me with the Toyota SUV I was interested in. After the Test Drive, I went to sit down and discuss the details of the vehicle. He answered all the questions I had for him, and he wasn't pushy at all...in fact- he was patient. After our discussion...he asked what I thought about the vehicle, and I told him that I just wasn't impressed with that vehicle and I couldn't stop thinking about another vehicle that he had on his lot. I explained to him that I came to shop with Pre-Approval financing from my Credit Union, but that I only requested an approval amount for the amount of the Toyota SUV. I wasn't expecting to fall Head over Heels for another vehicle that was $12K more than the original vehicle I went there to see, and was hoping to buy. I asked Danny to show me a 2011 Ford F-350, and I was impressed with all the options & extras the King Ranch SUPER DUTY Truck has, but the Test Drive did me in. I was ready to own that Truck. I told Danny I would need to talk to my Loan Officer the following morning to get approval for a greater amount to finance. He offered to help me find a Lender that evening if I was willing to be open to that option. He offered the help of his team that evening, and also gave me the open option to discuss a loan increase with my own Credit Union the following morning. After I agreed to see how Danny and his Team could help, he introduced me to their Financing Director- Humberto Escamilla. They were able to offer me financing then and there, with a very competitive interest rate and terms that were very accommodating for my finances...AND inclusive of a 'Peace Of Mind' Bumper to Bumper Warranty on a Pre-Owned Vehicle. With the very friendly help of Danny and Humberto, I was able to feel like a VERY Happy new owner of the vehicle I have been dreaming of owning for a very long time. The next day I contacted my own Credit Union and applied for a loan amount increase and a longer term, and I was approved. Being an employee in my Credit Union's Corp and also getting a Loan Loyalty Discount, the lower interest rate- was enough to edge the loan for me. The financing department at FFOC made the whole sale go smooth and painless- between them and my Credit Union. I was able to take delivery of my 2011 F-350 King Ranch Super Duty Crew Cab that same day!! I would definitely recommend Friendly Ford of Crosby to friends, family, and others. I plan to continue business with them with my future vehicle needs. Thank you very much- Danny & Humberto- for all your help with my new vehicle purchase!! I look forward to doing more business with FFOC in the Future. R.A. Garza Dickinson, Texas

Meredith Verot

Apr 29, 2015

I have bought several cars / SUV'S over the last few years. The sales staff is very knowledgeable about their vehicles. The service department is very friendly. I would recommend this dealership to anyone.

jlkrone

Apr 28, 2015

I HATE car shopping / buying, but Ram and Wesley turned my dislike into a pleasant, comfortable, enjoyable experience. They were friendly, familiar with the SUV I was interested in and helped me with the paperwork process as well. I wish my previous car-buying experiences had been this pleasant.

Jeffrey Chandler

Apr 28, 2015

Pedro was great! Good young man you have working for you. This is the third purchase I have from you and your team. As always I can buy a truck or car and be out the door before an oil change can be completed. Friendly Ford will be the only dealer I will buy from. Thank you. Jeffrey E. Chandler Baytown Texas.

Frank George

Apr 28, 2015

James in the Service department was friendly, knowledgeable and very informative regarding the $3,000.00+ repairs on my vehicle and I was pleased with the speed of the repairs.

Bruce Bratton

Apr 28, 2015

I love going to this dealer ship because I don?t leave felling beat down like I have at other places. They make things straight forward and no bull about trying play with the numbers. They gave me all my options and worked to get me the car I really wanted at the price I wanted.

Charles Shafer

Apr 26, 2015

Fast, efficient, and accommodating. I got finished in timely manner and the lady taking care of my service was very nice and friendly

Mayra Gomez

Apr 25, 2015

Service was awesome I felt really great and like a member to ford! I will recommend and Victor did help me a lot.

Stephen Harris

Apr 24, 2015

The original truck that my Wife and I purchased on Thursday night had a defect from the factory. They called me on Friday and informed me of this and were looking for another truck for me. They found me one and it was a more expensive and less miles on the truck but they kept there word and sold it to me for the same price as the demo with 6k miles on it.

Thomas Cutrer

Apr 24, 2015

Good people, stayed with me and found what I wanted.

Elias Ibarra

Apr 22, 2015

I purchased a Ford F150 the staff did a excellent job in locating the vehicle of choice.

Larry Wadzeck

Apr 22, 2015

All the employees that I had contact with were courteous and helpful. The problem with my car was explained in detail as was the corrective action taken. I'm very pleased with the service I received.

Daniel

Apr 22, 2015

I went in to purchase a gasket because the 3rd brake light on the cab was leaking rain water into the cab. Parts counter advised me this was a common issue for the F150 but that I would have to replace the entire light assembly. I asked the service counter was this covered under my Ford Certified Used Warranty and was told it was not covered. But then a they decided that they would take care of it for me anyway. The service staff went above and beyond and I appreciate and will remember that. Thanks

Evangelina Porras

Apr 21, 2015

My service was very excellent with Friendly Ford and the car wash was awesome excellent carwash put Mister Car Wash to shame!!!!!!!

Jeffrey Collins

Apr 21, 2015

Service was good. Welcomed with friendly faces. Nice waiting area and work was performed in a timely manner.

Karen Villanueva

Apr 21, 2015

Everyone was very helpful and friendly in the purchase process of our 2014 Mustang.

Averett/Barrett

Apr 18, 2015

Just purchased our 2nd vehicle from Danny Nathan. If you are looking for a vehicle, Friendly Ford is the place to start!

Frances Hall

Apr 17, 2015

I purchased a 2014 Escape and the service has always been excellent and I have no complaints.

Robert Slawson

Apr 16, 2015

I bought an f250 platinum and brought it in for its first oil change and service squeezed me in at 530pm. They were quick and friendly and got me right out. Thought it would have been nice for the first oil change to be free my brother-in-law bought a new dodge one ton diesel and his was free but I'm very happy with the service I received

Joe Joy

Apr 15, 2015

Service is always great for my 2013 F-150 Lariat. I refer family and friends to FF of Crosby often, but truck prices are out of range, new or used. Doesn't mean they're giving up. Just being patient and waiting for the right opportunity to buy.

Clifford Castille

Apr 15, 2015

BT was a great salesman took care of everything. I had an easy experience that was stress free.

Levi Grell

Apr 15, 2015

James did a great job in service great people there

Britton Munson

Apr 14, 2015

Tilman did a great job as a salesman! Made the experience very enjoyable!

Salvador Castro

Mar 25, 2015

We purchased a Ford F-250 Super Duty, we are very happy with our new truck, the salesman was very professional, and everybody from the dealer. Definitely we are going back again next time when we need a new vehicle.

Gary White

Mar 24, 2015

Having had previous auto buying experiences that were less than enjoyable and knowing my potentially volatile personality, my wife made the arrangements via phone and the Internet with our salesman, Tillman Walker. The experience was by far the least stressful of any truck/auto purchase I've made in my life. Tillman, his friend Danny (whom assisted when Tillman was unavoidably and temporarily unavailable) and Rick Guzman (Finance) were all very knowledgeable and pleasant. The arrangements made by my wife were the arrangements we used to finalize the purchase, no "We didn't include this" or "Oh, you're going to need that for an extra $$". None of that!! AND, being the crotchety old coot I can be, I was adamant that I was on a schedule and was leaving at noon, deal or no deal. Guess what, we were done at 11:52AM and I drove away at 12:00 straight up!!Didn't think it was possible. But, Crosby, Texas has a satisfied and happy new vehicle purchaser!! Thank You, Guys!!

Barbara Mccraney

Mar 23, 2015

I love my ford focus. The service was excellent. The staff member was very friendly,he make me feel very comfort with him.He was a excellent saleman.

Leo Ryza

Mar 16, 2015

2015 ford F-250...The service was great, they have a excellent sales team.. The staff was very helpful. They took the time to go over all the features on my new truck....and made me feel right at home..... I look forward to purchasing my 4th vehicle with them..... Kudos to Chris and BJ....

Kathy Seward

Mar 10, 2015

2014 F150 XLT and the staff were great. Love them.

Edward Smith

Mar 10, 2015

your service is very good and very quit there was very little waiting time

Zachariah Lasseter

Feb 27, 2015

I brought my truck in for Extended Service work and it went great. James at the Service desk was very helpfull and I will go back again to get any further work done.

Kacie West

Feb 24, 2015

Great experience overall! The salesman was pretty good at getting us the deal we were looking for. Low pressure environment. Compared to the other dealerships I visited, it was the best by far. The only complaint I will make is that our salesman quoted us an interest rate of 2.9% and it turned out to be 4.1%. Apparently he wasn't supposed to tell us an interest rate at all.

Larry Crump

Feb 11, 2015

Service personnel was very friendly, courteous and helpful. Service was acceptable but I thought it could have been much quicker.I will be back for the same service in the very near future,

Joshua Selph

Feb 11, 2015

everything was great. Rental car was ready when I arrived as promised. My truck was fixed and ready for pickup within 2 days.

Pamela Blunt

Feb 7, 2015

Fast, efficient and did not have to have an appointment even though it was on a Saturday morning.

jackl

Jan 31, 2015

Was looking for a good used PU. Met Sammy and started the process. He was pleasent and took interest in finding a PU to fit my need. After working up the deal I took my wife out to see the truck and---well you know what happened then. She asked Sammy were there some others, so she picked out the one she liked. I liked it also (more goodies on it). Sammy reworked all the paperwork and made the sale. He was a great help and has followed up on all the "little" things that always come up.

CMSS

Jan 14, 2015

I had a wonderful car buying experience at Friendly Ford. The salesman, Terry was very informative and professional. I could of easily bought my car from a dealer much closer to home, but I chose to drive out of my way and go to Crosby. This dealership is friendly, knowledgeable and professional. They went out of their way to help me purchase just the right vehicle for my budget. The transaction was smooth and I did not feel rushed. I would highly recommend buying from this dealership.

Gaylon Hadlock

Jan 6, 2015

I arrived about 7:30am for service work on my 2013 F-150. Had to have complete brake job and it was completed same day. Staff was very helpful and courteous!

Eric Mccorkle

Jan 6, 2015

I purchased an 2013 F250, and a 2015 Explorer, the service was excellent.

Lisa Baker

Dec 30, 2014

I have always had excellent service at Friendly Ford. The staff is always helpful and friendly

Eric Koach

Dec 29, 2014

The sales and support team was excellent, love the attention and personal touches I received.This is my second vehicle to purchase here, I will definately be back!we recommend the dealership to everyone.Eric Koach

Brady Mccaffrey

Dec 23, 2014

I Recently Purchased a New 2014 FX4 F150 and had a Great Experience! Sammy was very helpful and was very knowledgeable about the Trucks. I felt that he gave me a great deal and when it was all over he even helped me un-load all 8 years of junk out of my old truck. Thanks Sammy

Rodney Tooley

Dec 16, 2014

Fast and friendly but I cannot think of fifty characters

Richard Matzig

Dec 9, 2014

Great experience,in and out with no problem.I would recommend this dealership to my friends.

Terry Hodges

Dec 8, 2014

MY EXPERIENCE AT FRIENDLY FORD WAS GREAT . THE SALESMAN WAS GREAT HE LISTEN TO MY NEED AND CAME UP WITH THE SALE . DANNY NATHAN KEEP THE GOOD WORK THAT YOU DO AT FRIENDLY FORD YOU ARE A GREAT SALESMAN beCause you care about the people you come in contact with . thanks again.

GreggoryA

Dec 1, 2014

I would recommend Friendly Ford to anyone needing a new or used vehicle. I just bought a new 2015 Ford Escape for my wife and she loves it. I would like to thank Tony Rickman for working with me and helping me find the right vehicle for my family and my budget. This is the second time I've purchased a vehicle from Tony, he's a great sales representative. Thanks again to Tony and Friendly Ford.

Richard Huntley

Nov 28, 2014

I searched numerous dealers in the Houston area to locate the deal that I was looking for. Out of all of the dealerships in the Houston area, the best deal was with Friendly Ford in Crosby. Tony Rickman was my salesman and did a terrific job. I've purchased numerous vehicles in my lifetime and must say that the experience at Friendly Ford was excellent.

Dennis Musser

Nov 23, 2014

I had my oil changed. Staff was friendly and courtious. Service techs are great.

Frances Hall

Nov 20, 2014

Fully satisfied...I have no complaints about anything

Kelly Pechal

Nov 19, 2014

They were willing to wait until we were ready to buy. They did not pressure us to buy on the same day that we test drove the car.

Denise Ross

Nov 18, 2014

I brought my 2013 Explorer in for an oil change. There were quite a few cars in line for service when I arrived. I was out in under 1.5 hours. During that time I received an update twice on the status.

John Harrison

Nov 17, 2014

The folks in the service department keep you updated while you are waiting for your vehicle. Nice touch.

Johnny Chaney

Nov 12, 2014

I purchased a 2011 F150XLT and I'm very pleased with it. Everyone was very helpful and provided excellent service.

D.O.

Nov 11, 2014

I drove 90 minutes to get to the dealership, and it was well worth it! This was by far the best experience I've had purchasing a vehicle. I inquired about a used 2013 Silverado online and was contacted by Tony, who was very helpful and respectful of my time. Going through the finance and paperwork process with Humberto was quick and painless, as it should be! I recommend Friendly Ford 100%!

Andy Vaughan

Nov 7, 2014

Absolutely no issues. Service was timely and complete.

James Mcmanus

Nov 5, 2014

the staff was wonderful! they greeted us with a smile as soon as we got there and got started on my oil change right away. we didnt have to wait too long. the waiting room was clean & comfortable. the staff did an amazing job.

Jason Fowler

Oct 31, 2014

Had a wonderful experience. Mr. Reed was very helpful and polite and I will certainly recommend family and friends to family Ford Mr Reed helped us purchase our Ford F-150 and I am very satisfied

Jon Felton

Oct 31, 2014

Everything went great and the place is very clean. The staff is super friendly

Fred Wilson

Oct 30, 2014

F150 Sport 2014 So for I am very pleased with the Truck Ride is great, road noise is minimum, salesmanship was very pleasant and down to earth as well as very thorough. Bent over backwards to please me as a customer. No high pressure and very professional.The dealership definately adheres to its name, FRIENDLY FORD of CROSBY. I would recommend them to anyone.

Micah Willie

Sep 23, 2014

We were very pleased at the service we received in a prompt and timely manner. Thank you.

Brandon Williams

Sep 23, 2014

I purchased a 2014 Ford Raptor with Friendly ford in August. I was extremely pleased with the buying experience, the truck and the service.

Zackery Padgett

Sep 19, 2014

Everything was great. Very friendly staff. Took less than 2 hrs to complete everything.

Shannon Gregory

Sep 17, 2014

2015 Ford Explorer XLT, Wonderful Salesman, Great Deals, Great Financing.

Patricia Goins

Sep 16, 2014

had my oil change done on my ford explorer very happy with one of the sales man. showed me how to set my gps

Catheryn Gardner

Sep 15, 2014

Friendly greetings upon arrival, quick service time for oil change and quick check out.

Charlotte Bingham

Sep 10, 2014

Good experience buying my car. Had to wait a it more than would have liked to meet with financing department. It was a very busy Saturday morning. Ram was a great sales associate, would recommend him to any friends and family.

John Harrison

Sep 9, 2014

Able to talk to the folks at friendly just like your neighbors.

Stacey Ward

Sep 9, 2014

Danny Nathan and Tillman Walker are the reasons I came to Friendly Ford, and I have yet to be disappointed with service! Thank you!

Donald Carriere

Sep 9, 2014

OMG Van Middleton was great. He did not waste time. I came in with a copy of the internet add. He got the keys and we drove it. It was the fastest most enjoyable car buying purchase I have ever made. The whole process was so fast and everyone was great.

Ronald Brooks

Sep 9, 2014

F-150, the service was great and Staff was very helpful.

Peter Merrill

Sep 4, 2014

New Escape. Salesman, Rick Guzman, did great job of explaining our deal and financing choices. He also conducted a demonstration of the car's switches and dials and set up my wife's cell with the Sync system. The finance manager also did a good job with no high pressure to buy anything else.

Jose Llanas

Sep 4, 2014

The dealership experience was the best I have ever had. I drove 6 hours to go to the dealership. It was worth the drive.

Anthony McDaniel

Sep 4, 2014

Tilman was my salesman. I was nervous, I had never purchased a new car before and knew that I did not have good credit. He made me feel confident, even when I was doutful. He understood what I wanted and needed even before we met in person. He has a great personality befitting of the company name "Friendly Ford" I will definitely recommend Friendly Ford to my family and friends who are looking for a new vehicle.

Frances Hall

Sep 4, 2014

Everyone was friendly and curtious and had my car out when they said they would....

R Town

Sep 2, 2014

But, I do NOT want TEXT's soliciting!

Brittany G

Sep 2, 2014

Victor was great I did notice there were a lot of hidden fees in my final financed amount but all in all it was a good experience. The buying process took about 45 minutes total and the dealership gave me free tint, oil changes for two years and other great incentives!

Jason Battles

Sep 2, 2014

I had a flat on the way to the dealer to get an oil change. When I got there I asked for oil change, tire rotation and told them about the flat. I waited about 45 minutes, which isn't bad for all of the above, and they patched the tire, changed oil and even put a smiley face on my sticker and the best part was they put the jack and spare tire back in the correct spot in the trunk. I had just thrown it back there after changing it.

Jantel Clark

Sep 2, 2014

Mr. Mitchell was excellent

Keith Todd

Sep 2, 2014

ford f-150 the service at all levels was exceptional, the entire staff was extremely freindly and comfortable to work with. I WILL DEFINITELY RETURN !!!!!!!!!!!!!!

Debrisha Wilfred

Aug 30, 2014

The staff was amazing! I love my 2013 Kia Soul!!

Rodney Tooley

Aug 29, 2014

Fast, friendly, professional

tpowel

Aug 28, 2014

So bought two vehicles from here in the past 12 months and the expedition i noticed service quality had deteriated from past 2 vehicles i purchased from them. I sent my wife to purchase expedition while i was at work and setting price over the phone and after talking her into a few terms that wasn't in the agreement the service after the sale was complete has been even worse. The mustang experience has been even worse flat out lied to by salesman and sales manager and we owe items still not done but was told pretty much scratch deal or live with it after two trips there wasting my time after being told over phone it was complete just to arrive and see it clearly wasn't. The new attitude here from what i can tell is tell the customer what they want to hear and make empty promises to make the sale then screw them after papers are signed. Left review on their site and contact info for dealership owner and have not heard from anyone. 12th vehicle purchase. Fourth over 15yr time period and absolutely the worse. I also have emails and documents from signing backing up every lie i was told from employees.

Cynthia Nourse

Aug 27, 2014

Need better info regarding warranty service and better options for scheduling. One day a week not good.

Joe Rocha

Aug 26, 2014

We'll treated by employees work done for a small of time thanks

Skyler Brewer

Aug 26, 2014

Tony Rickman did a great job. He worked very well with me and was very informative.

Frank George

Aug 26, 2014

Service staff (Theresa) was extremely courteous and had my vehicle ready on time! This time I only had "The Works" package preformed on this vehicle.

Tommy

Aug 26, 2014

Best mech's in town and friendly staff

Richard Martinez

Aug 22, 2014

2014 Edge, received excellent service from all staff during our visit to buy a car. Very informative on all features of vehicle too. We are a repeat customer due to Friendly Ford staff and mainly each every time we are greeted by Owner. Austin Salinas made our purchase go very smoothly. His customer service was awesome.

Debbie Mccaffety

Aug 22, 2014

Hello my name is Debbie Ferguson. This is the third vehicle I have boughtfrom Crosby Friendly Ford. I bought a Ford Fusion. I guess I would start off by telling you I call Friendly Ford and found out Jessie had retired, I was so upset. I wastold Sammy was taking all of his customers. I spoke with Sammy, he reassured me everything would be fine. I gave him information and scheduled an appointment.When I got to the dealership he was there to greet me as I was exiting my jeep. I was so surprise how smooth everything went. Sammy is a wonderful salesman, andI have recommended him to several people. He was very professional and let me know each and every step, of the process. He went over everything in the car and set my phoneto blue tooth. Explained the process of oil changes and services that Friendly Fordhas to offer. I will see Sammy for my next purchase of a car.

Tessa Morris

Aug 22, 2014

I purchased my 2015 Ford Explorer on 7/26/14 from Tilman Walker. Tilman answered any questions I or my parents had. Not only was Tilman accommodating, but so was the other salesman and the finance manager we had contact with. More importantly than the competitive pricing, I chose to buy my vehicle at Friendly Ford because Tilman went beyond what I was expecting. I knew I had made the right decision because he was personable and because he treated me with respect. Thank you for making this a great car buying experience for me!

Barry Cole

Aug 21, 2014

I purchased a 2014 Ford F150 King Ranch 4X4. The service was awesome. No hassling, upfront honest information. Pleasent expereince.

Richard Hagen

Aug 21, 2014

It was better than the last time, the staff were more pleasant/

Dennis Taylor

Aug 21, 2014

Great service, very friendly and helpful employees.

Gerard Thibodeau

Aug 21, 2014

Purchased my F250 a year ago, Friendly Ford has been helpful and on the mark for parts and service. Wife is planning to purchase a new car in the next year and Friendly will be our 1st stop.

Daniel Weeks

Aug 19, 2014

Quick and easy. The best dealership experience I have ever had. Thanks.

Knlknz

Jul 25, 2014

I had an amazing car buying experience. I was having problems with my Chevy and these guys were so helpful and convinced me to switch over to Ford!

Deriso

Jul 24, 2014

We have purchased THREE vehicles from Friendly Ford within SIX years. We try to remain loyal customers and establish a good relationship with our local, small dealership. We upgraded with every purchase (by tens of thousands of dollars). Well, our last purchase was basically a lemon. Granted, the problems with the truck are not the fault of the dealership, but you would think they would want to make it right for a LOYAL, LOCAL customer. We wanted to give the dealership the opportunity to resolve the issue (friendly customer service, right?) before proceeding with any lemon law complaints. They said "come in and we will work out a trade." Well, it was the same old song and dance, as with any trade. We were offered $10K less than what we purchased the truck for five months ago, which is $7K under NADA value. We even considered upgrading again, which would have been MORE money in THEIR pocket. I'm not asking for a free ride, I'm just asking for what I paid for. If you spend $50K on a vehicle, it should operate flawlessly, or warranties should easily fix any problems. Unfortunately, my truck's problems are pretty much beyond repair, and I just want the new truck I bought to operate like a new truck should. If/when management reads this, they will know which customer they are dealing with. I will be reviewing this dealership in every place possible to share my experience with other existing and potential customers.

JanD

Jul 23, 2014

The salesman spoke with both of us. He didn't try to get us to purchase something else, knowing what we wanted!

Brent

Jul 13, 2014

This is the 3rd vehicle that we have purchased from your dealership and every time we know that if your salesperson or finance department said something we know that they are telling us the truth. Your finance department worked hard each time to get us a loan with payments that we can afford. They have never misled us or tried to take on more than we can pay comfortably.

Friendly Ford Fan

Jul 4, 2014

We have bought all our vehicles at Friendly Ford. All the employees and salesmen are awesome! We have referred many friends over to them and we will continue to do so.

Stacey

Jun 30, 2014

Danny Nathan and Tillman Walker sold me my last car with another dealership. I came to Friendly Ford because of them. They are GREAT! As long as they are there, we will continue to buy cars from Friendly Ford.

Tihesha

Jun 27, 2014

Everything was easy. I was very satisfied with my overall experience and sales of my new vehicle. Tony Rickman was wonderful and a great person.

Kay

Jun 26, 2014

I have known Charles Reed for over 20 years - he works hard to meet all of my request in every way - I met Stanley and Chris during this purchase and EVERYONE was great - polite, and informative.. Usually car purchases can be very frustrating but not with the staff at Friendly Ford....!!!!!!I left feeling that what ever I may need all I have to do is ask and someone will take care of it !!!!

mjonestx

Jun 25, 2014

I went in thinking I couldn't really get what I wanted (an Edge) and would settle for an (Escape) - Tillman my sales person let me look at all the inventory and helped me find an Edge that I could be comfortable affording. Having looked online for over six months - the price was very fair for a gently used Edge - I didn't even haggle as I felt that it was that fair.I had already gotten pre-approved financing before coming, but Tillman suggested that I let them see what they could find for me - that saved me over 1% and I got an excellent finance rate with the help of Humberto the Finance Director - I almost got a new car interest rate on a used vehicle.I hate car shopping - they made this experience painless and quick - I'm feel like I was fairly dealt with, got a fair deal and am very happy. I highly recommend Friendly Ford in Crosby - they're worth the drive.

Lee

Jun 21, 2014

The people at your Dealership really are Friendly? They did not try to pressure me into buying something that I did not want!

Andrea

Jun 19, 2014

Everything...the staff treat you like they truly care about what happens and the amazing thing is that the service continues after the sale!!!!Wow, and I thought that this kind of service and dedication was long gone from this world...

Jason

Jun 19, 2014

Every time I come in to have my oil changed and tires rotated it is Friday afternoon. The service is fast. I am not waiting around for 5 hours at a time like I was at the Saturn dealership. I also like the 14.95 oil change for the lifetime of the car.

racehorse13

Jun 18, 2014

i brought a 2010 F-150 Pre certified with a 12,000 mile bumper to bumper warranty and the leather sets started to wear and crack they refused to fix it and they said i had $14.95 oil changes and ever time i have it done they try to charge me $49.95 and it takes them 30 plus minutes or more to get the $14.95 approve i would not buy tricycle from them they will lie to you big time and there was other things they was to fix and they refused to fix it

Larry

Jun 15, 2014

Our salesman was excellent (Tillman) there was no pressure, no back and forth to the manager, and he answered all the questions we had.

PamelaEXPLORER, buyer

Jun 12, 2014

Very clean establishment. Salesman were friendly and very knowledgeable about the automobiles. The buying process was fast. I have always brought my cars back for service and received quick, excellent service.

Deana

Jun 11, 2014

I work in Houston and don't have a lot of extra time to get to the dealership after I get home. The salesman made my trip on Friday afternoon completely painless. Most of the details had already been taken care of when I arrived. This was a very pleasant surprise.

Tamatha

Jun 11, 2014

Mr Ochoa our sales person was very helpful and friendly. We never felt pressured it and he actually made it seem like we had been friends for years. Loved the whole car buying experience

Baytown gal

Jun 6, 2014

Car buying experience was something I was not looking forward to, but the sales staff including Colby Mitchell was very courteous & professional. This made my car buying experience very pleasant. I would recommend this dealership.

James

Jun 4, 2014

It was awesome. I had the kindest, most helpful salesman and he went above and beyond from the purchase to delivery of the vehicle. Blessings to that man.

Dawn

Jun 4, 2014

We use Megan in the service department. We can depend and trust her with repairs and prices and she ALWAYS gets the job done. We really appreciate her and would like to acknowledge her for this! We have been going to FF since 2007 and will continue to use FF as long as we own Ford's.

J. Mullins

May 21, 2014

There was no struggling back and forth. This is the best experience I've had. Thumbs up!

brandi319

May 19, 2014

These guys are by far the best dealership I have worked with. My husband got a new job and so we needed a new car because we only had one vehicle. They had what we wanted...worked with pricing and financing, and now I am driving the car of my dreams and love it. Would recommend them to anyone and everyone I know!!!!

bpcan2

May 17, 2014

Very professional and fast. I was treated very respectfully I would definitely recommend this dealership to any in the market for a new or used vehicle.

Sylvia

May 16, 2014

B T is a very committed sales man and did not over power me. He showed real concern for what I wanted as the purchaser. He worked hard for me and got the deal worked out. He is the reason I purchased the veh there.

Richard

May 11, 2014

The service was fast, and I had no problem getting my floor mats that were missing from my car when I purchased it.

agustintorres999

May 2, 2014

They were very friendly and helpful. Help me decided which vehicle was right for me. Took thier time in answering all my question. Would definitely recommend to others.

Horacio

Apr 29, 2014

The car salesman, Victor, was respectful and on point. I told him what I wanted and didn't waist my time trying to sell me something I didn't want or need. Everyone was friendly and not pushy.

Debra

Apr 28, 2014

Friendly, was there earlier than appointment, took the care right in and didn't waste a minute. Was out before the original time for my appointment. Very sweet staff!

BryceDickens

Apr 26, 2014

I was referred to Friendly Ford by a close family friend who has bought Ford trucks from them for her entire life. She even appeared in their commercials! After working with Tillman Walker and Austin Salinas to get down to a sales number on a truck I wanted they were actually out bid by another dealer...Baytown Ford. After attempting to purchase the better priced truck at Baytown Ford (which was an awful experience) I walked out of the door at the Baytown dealership and drove straight to Crosby to purchase the higher priced truck. After such a terrible experience at Baytown Ford I didn't care how expensive the other truck was at Crosby, I knew I would be treated the way a customer should. After arriving at Crosby directly after the Baytown experience, Tillman never asked questions and immediately offered the previously discussed truck at the price we had agreed upon earlier. Within 5 min. Tillman had started the paperwork to put me in my new vehicle. During the paperwork process the sales manager (Austin Salinas) notified me they had actually found more rebates for my truck and had lowered the price of my new truck by another $1,500! They not only provided a wonderful buying experience, they also ended up BEATING the price of any other dealer I spoke with in the greater Houston Area.

smpetroski

Apr 26, 2014

From my 1st call to finance, I was met with professionalism and respect. Thanks to Ford and my salesperson Tilman for a great experience. I love my Ford Edge!

cschoonover69

Apr 26, 2014

I've bought several vehicles here. But my most precious vehicle is my 2011 F-150. Driven 217000+ miles. Its the meaning of built ford tough. I'm very happy with my truck. I'm happy with the service I get at Friendly Ford. They take care of "Shadow". I go to Friendly Ford to do all the services, because I know they'll take good care of "Shadow". My job requires my driving lots of miles. Friendly Ford knows this and they go out of their way to take care of me and shadow. I would completely recommend Friendly Ford to everyone. Thanks Friendly Ford, keep up the great work. Love you guys like a family.

leidi

Apr 26, 2014

I am very happy with my new car??awesome staff the sales man made me feel so comfortable would definitely recommend people to come down and check it out.

DayzVazquez

Apr 26, 2014

I was a first time car buyer and was nervous going in because I don't know much about buying a car. The whole dealership was great, I had been on the lot before just looking around not ready to buy but was approached by a salesman who was great. every employee I passed in the dealership were super friendly and helpful when needed anything. When I finally decided it was time to buy I had the same experience. I worked with Miguel Ochoa. He took his time explaining everything to me and knowing this was my first time buying a car answered all my questions and went slow. He was real person and not a salesman just trying to sell me a car. I truly felt he cared about my best interests. I have already recommended him and the whole dealership to my friends and when I go to buy a new car again many many years from now I'll go back to deal with the dealership and Miguel.

Stephen

Apr 25, 2014

Overall the whole experience. Made sure we liked the vehicle and then got us the financing and payments we were hoping for without any games being played.

Anthony

Apr 23, 2014

I was treated very respectful and really appreciate all of the customer service I was given. I am definitely recommended friendly Ford to my family and friends.

Thomas

Apr 20, 2014

Charles was knowledgeable, easy to work with and friendly. Love my new focus. Gas mileage is better than I expected.

Michael

Apr 12, 2014

Danny was very knowledgable of give F350 and helped me achieve the best deal possible!Humberto worked to get me the best maint plan and the best interest rate.

Dennis

Apr 8, 2014

KAREN WAS AWSOME, VERY HELPFUL AND EXPLAINED EVERYTHING. SHE IS THE BEST. IN AND OUT IN ONE DAY. LOVED THE WHOLE EXPERIENCE. THANK YOU KAREN

Therese

Apr 2, 2014

I had a lot of questions about a problem I had with the state of OK and the title of the truck I traded in. All my questions were answered quickly and efficiently.

Robert

Mar 21, 2014

All your employee's that I interacted with - Angel, Daniel, "H", were all great and made my buying experience a real pleasure!

Charles

Mar 20, 2014

I was very comfortable with the way the salesmen was working with me and not just trying to sell me a truck that I was not looking for. He answered my questions and even asked questions to help me out. After I bought the truck, he showed my how to work everything too.

Rocky

Mar 19, 2014

When I pulled in, I was met by Colby Mitchell and was in and out in about 2 1/2 hours. The experience was great! I am very happy with my new Fusion!

Thomas

Mar 15, 2014

Friendly Ford has the best service department. The people are courteous and helpful. I would recommend that people take their vehicle to this service department.

Mark

Mar 13, 2014

Charles Brisco was my sales person and he was extremely helpful.. First of all i was really just shopping around and he was really patient with me ... i keep changing my mind and asking lots of question and his patience never ran short. I told him I was going to bring my husband back and he did not try to pressure me into anything .. which made me very comfortable... I think this was the best salesman I have ever come in contact with... I searched online and found better deal but because of Mr. Brisco's courtesy I came back to purchase here at friendly ford ... The rest of the staff was just as friendly.

James

Mar 13, 2014

it is all ways a pleasure any time I stop by to visit or to purchase which I did this time. the employees are no.1 in my book. i will tell any one friendly ford of Crosby is the best.

Lester

Feb 25, 2014

Tony Rickman was most helpful, very personable. We appteciate his kind assistance. It was very nice of Blake to take the time to meet & greet us personally. Humberto was most helpful with the contract. Over all a great experience.

Cynthia

Feb 23, 2014

They always get right to business when it comes to getting my truck " shadow " in to get any service done to her. They always take good care of me and shadow. They always answer any questions that I may have.

Melvin

Feb 19, 2014

Being treated like a person not a number. Most of all the friendly folks all departments and the kindness of the sales department and knowledge of the vehicles

JoniE

Nov 2, 2013

I was contacted by one salesman per my request. He corresponded with me timely with a willingness to help in any way possible. Although I have not made my decision on a vehicle, I would choose to buy from Friendly Ford based on the actions of Rick Guzman!

cj jonz

Aug 22, 2013

This was by far the best experience I've had purchasing a vehicle. My salesman Rick Guzzman directly was responsible for my satisfaction. He was very courteous, receptive, and took time to ensure that we were completely satisfied. His attention to detail and commitment made us feel as though we were buying a vehicle from a close family member. I say kudos to friendly ford and directlyto my main man Rick G. Only suggestion I have for friendly ford is open a dealership in Beaumont tx and send Rick to run it as I am from beaumont but u guys wete well worth the drive. Thx

Bieanca

Aug 2, 2013

I came in to get a car didn't think I would leave with a car but with god and mr riki I left with a car and I love it thanks friendly ford your the best.

Jeffrey Wilkins

Jun 29, 2013

I had a pleasant and beneficial experience with Friendly Ford and Tony Rickman. The deal was within my perimeters and I got the truck I wanted. Without a doubt, I will continue my business with Friendly Ford and Tony.

Mike M.

Jun 27, 2013

Drove over 3 hrs and was satisfied by far with the deal I got here at Friendly Ford. Spotted a diesel truck online and Tony Rickman helped me get it.

Rhatt

Jun 27, 2013

Flew to Houston and Mr Rickman picked me up at the airport and took me to the dealership. Upon arriving the truck was parked in front of the building, cleaned up and full of fuel just as he said. I test drove the truck and it ran great. After arriving back to the dealership, Tony explained the trucks features to me and the servicing of a diesel truck, since I have never owned a diesel truck. There was several nice extras on the truck that I was not expecting and feel like I got a great deal. Tony introduced me to the dealership and then the finance mgr and I signed the papers on the truck. I was only at the dealership about 45 min's. If shopping online I would recommend Tony Rickman and Friendly Ford.

Brian Havran

Jun 26, 2013

Happy with the truck. Drives nice. Great condition. No major defects with truck. Got a price that was fair and all in all am real satisfied with deal. Rick did a good deal for me and I appreciate it!

DaveM

Jun 26, 2013

I purchased a 2011 Ford F-350 from this dealer in June of 2013. I am an Internet buyer and bought the truck sight unseen. I was assured by Rick Guzman my salesman that other than a small dent on the bumper (which they repaired) there was no damage to the vehicle outside of normal wear & tear. I asked him twice during the buying process about the vehicle's condition and told him I didn't want any surprises. He assured me the vehicle was in good condition. Also this was sold as a Ford certified used vehicle. Unfortunately when I received the vehicle (I had it picked up for me & delivered) I discovered several serious problems. There is extensive body damage on the roof which was just sprayed over, not repaired. Also there was minor body damage on the bed and front fendor with rust. There was a collision sticker on the front bumper and the tailgate hinges were bent and did not operate properly. The final insult was a broken front seat belt latch; keep in mind this was supposed to be a "Ford Certified Vehicle". After contacting the dealership several times for a response, Rick told me via voicemail that they would fix the seat belt latch but that was it. They would not stand behind the vehicle or their inaccurate description. It's a shame they were not honest with me up front. The price was fair and otherwise service was excellent.

Earl

Jun 26, 2013

I sent a email on a truck I seen online and Tony Rickman called me within 10 minutes on this truck. He setup the financing for me and later that evening after work I went to the dealership. When I pulled into the dealership the truck was sitting in the front, cleaned up, filled up with fuel, and ready for me. It took me less than 1 1/2 hours from the time I arrived to me signing papers and leaving. I have been paying $50 for oil changes on my Ford Ranger, my new truck I just bought the oil changes here at Friendly Ford are only $15 for as long as I own the truck. My payments were so Low, I didn't even negotiate with Tony when he showed me and 90 days before the first payment. I would recommend this dealership for your purchase and ask for Tony Rickman

David Bidelspach

Jun 26, 2013

Was very easy with out any pressure. Out of the top 3 things no one wants to deal with in their life, Friendly Ford and Rick made it very easy. It was a good experience and I would definitely recommend.

James

Jun 26, 2013

Rick Guzman was a very experienced and profesional salesman who helped direct me to the best value for my family.

Edward Gee

Jun 22, 2013

No problems w/ truck, Very happy w/ my salesman Rick & truck. No complaints... extremely satisfied.

Dianne Evans

Jun 21, 2013

Purchased a new car for my son yesterday from Crosby Friendly Ford. Rick Guzman was fabulous. We started by emailing each other and ended with the perfect car for my son! Now I am thinking of getting me a car!!

Jb Mckinney

Jun 21, 2013

had great service my salesman Brian Miller was excelent ,made my wife and i feel right at home .Wasvery honest and striaght foward, just what i hoped for

Shelby Whitt

Jun 21, 2013

Everyone at Friendly Ford was very friendly. No one tried to force me into something that I didnt' want. Rick was very helpful and knowledgeable. I'd buy my next car here too!

L. Woodard

Jun 19, 2013

Good experience at Friendly Ford. Came in to kill some time and left with a new truck. Worked with Rick and got a good deal on a barely used F150 King Ranch. Enjoying my truck.

Arturo Alvarez

Jun 19, 2013

I came late at night after they closed and Rick was very helpful. Spoke to him on the phone first and they waited at the store for me. He worked a great deal for me and was able to buy the King Ranch I always wanted.

Joshua Gutierrez

Jun 16, 2013

Bought a new platinum f-250 diesel and rick did a terrific job. I have bought about 15 brand new cars and this has been my easiest and fastest experience at the dealer.

Anahi Montalvo

Jun 15, 2013

As a first time buyer, the purchase process can be intimidating - but Rick at Friendly Ford in Crosby was so helpful! He made sure I was taken care of and went above and beyond what I expected. I would recommend Friendly Ford and Rick to anyone looking to purchase a vehicle!

Kim

Jun 14, 2013

The most awesome experience buying a car. Rick Guzman was a class act. Everybody in the dealership was very friendly and accommodating. Will definitely buy me next car here and will refer anybody I know.

David Pitman

Jun 14, 2013

It was the most fun I ever had buying a new car with Rick!!

Jaime Valdovinos

Jun 11, 2013

Worked with Rick and had a good experience. Would recommend Friendly Ford!

Tyson Garcia

Jun 11, 2013

I really enjoyed the experience and if I were to buy another car I'd definitely buy at Friendly Ford. Enjoyed the experience and Rick was very helpful. I've already recommended a friend to go and see them.

Victor Wootton

Jun 11, 2013

The experience was excellent. I liked the way total price was presented, including all taxes ect. The dealership did not have the truck I wanted in stock but Tony Rickman found exactly what I was shopping for and when he delivered it to me, everything was perfect. I will be recommending Friendly Ford and Tony Rickman to all my Friends.

Stephen Zabrecky

Jun 10, 2013

I recently bought a new 2013 Ford F-150 from this dealer. From test driving to signing the final papers, everything was smooth sailing. I was referred to Friendly Ford for their excellent service and I was definitely satisfied. I live on the North West side of Houston so I actually drove over an hour to buy my new F-150 here even when I could have just driven to Joe Myers or Tomball Ford which were within 10 miles of my location. For service and customer quality assistance, no one could beat them. I worked with Rick Guzman and he did a fantastic job. The only thing I will caution you about is be wary of trading in your car here. Be prepared to fight for the value of your trade in. Despite that, I was extremely satisfied with the service I received. I highly recommend Friendly Ford for anyone looking for a new Ford vehicle.

Cass

Jun 9, 2013

My husband and I are thrilled to recommend Tony at Friendly Ford in Crosby, Texas to all of our friends, family, and complete strangers. Tony did everything he said and even more. We actually made our deal with Tony on purchasing our new vehicle all through texting. Who would ever of thought a huge purchase such as a vehicle could or would be done all through text. If you are looking for a great buying experience with a personal approach, then look no further....Go to Friendly Ford in Crosby, TX and ask for Tony

BLONG

Jun 9, 2013

RICK WAS GREAT AT HELPING TO PICK OUT A NEW FORD ESCAPE. EVERYTHING WAS EASY AND HASSLE FREE.

Ashley Jones

Jun 8, 2013

Was wanting a used car but was able to buy a new Car with low payments. Everything went well and the car is perfect. I haven't had any problems yet. I would highly recommend Friendly Ford and Tony Rickman.

Leon Eagleton

Jun 6, 2013

I spoke with Rick on the phone. From the time I came he answered all my questions and was able to get me the best price on the truck I wanted and the price on my trade in. Process was painless and kept flowing. There was never any time when we became stuck and were not able to proceed with a deal. Everyone was nice, Rick and the entire sales team there. It was a great experience there and I would definitely recommend Rick and Friendly Ford.

Edith Perales

Jun 3, 2013

Went to buy a mazda and was very happy with the service. We told them a price and they helped us reach that. I would recommend Rick and his sales team there at Friendly Ford!!

Mark

Jun 3, 2013

Very pleasant experience buying my daughter an Escape. Talked with Rick Gusman over the phone first, went and looked at it the next day, and within a very short period of time, Rick was taking her new car owner picture of her!! The financing went smoothly also, giving us several options to make sure we came out with the best deal.

Delana

Jun 2, 2013

This was the only dealership that I didn't feel pressured into buying which is part of the reason I bought from them!! Loved the friendly staff and got the exact vehicle I wanted instead of what some salesman thought I needed!! great experience!!

Bridget Storm

Jun 1, 2013

This is the third time with this dealership, however this time was so easy, so pleasent and fast. My salesmen Tony Rickman, cared about what i wanted in a car, he listened, and that is important to me cuz it wasnt just about selling a car with him. He really wanted me to be happy with my selection. He was very curtious, kind and treated me like I was the only person in the dealership. I felt safe, I felt good and this time I left feeling I made a good deal, and I thank you for placing people like my salesmen Tony.

Jennifer Parkman

May 30, 2013

My husband and I walked into Friendly Ford in Crosby one evening with the intention of looking at trucks. Not realizing I would be driving off the lot the same evening! Tony Rickman was our sales person and we truly enjoyed our experience with him and the entire process from test drive to purchase! I would definitely recommend Friendly Ford. Every one of their sales team members are truly dedicated to winning the customer!

Karen

May 30, 2013

Rick was a pleasure to work with. He was very help, and knowledgeable about the car. The entire process was a very good expereince.

Ronald Jindra

May 30, 2013

Great help and friendly in my purchase of a used truck for my grandson and for my new 4x4 truck. Tony Rickman was my saleman and I would highly recommend him.

James Deason

May 29, 2013

My experience here at Friendly Ford was first class. I appreciate the tentativeness of the sale man Tony Rickman. I will surely give you guys a shot at my next car purchase.

Scottie H

May 28, 2013

Drove in from out of town today and dealt with Dwayne 'Debo' Williams. Vehicle was as described and price was very fair. Was a little apprehensive about driving so far to purchase a used vehicle but these guys are straight shooters and everything we discussed on the phone was accurate. I was expecting them to try and make me finance with their banks but they accommodated my credit union approval with no hassles. Would defiantly recommend Dwayne and Austin (sales manager). Thanks guys. Scottie H.

Ruben Robles

May 19, 2013

Tony is a very plesant person to deal with and very knowlogable about all the cars and trucks he is selling and has a great personalaty. I bought 2 vehicles from him because of his personality and straight shooter with the costumer. Ruben Robles

Wanda Keepers

May 15, 2013

My credit union referred me to Mr Rickman at Friendly Ford because they are a reputable dealer. I contacted him and within a couple minutes he gave me a price on a truck I was looking for. Tony also email me pictures of the truck and copy of the options for me to check. When I was able to visit the dealership, I found everyone there very friendly and the dealership was nice. Tony made my purchase so simple and everything was as he had said with no surprises. I was even able to get a better interest rate thru Ford Credit Call Friendly Ford and ask for Mr Rickman for the best deal.

Eddy Craft

May 14, 2013

My old truck was on it last leg and started shopping for another. A friend I work with had recommended Tony Rickman at Friendly Ford in Crosby. They have a good selection on used trucks and Tony help me get a good deal on a new truck. I feel like I got a fair amount on my trade-in and I was able to get a low interest rate. Check them out and ask for Tony

COCODLSG

Apr 3, 2013

SI NECESITAS UN AUTO O CAMINETA Y TU CREDITO ESTA BAJO O MUY MALO TE LO RECOMIENDO,YO BUSCABA UN VW BATLE PARA MI ESPOSA Y FUI A LA AGENCIA VW Y ME RECHASARON,FUI A UN PAR DE AUTOMOTORAS MAS Y TAMBIEN;VI POR LA INTENET QUE FRIENDLY FORD LO TENIA Y LES MANDE UNA EMAIL ACERCA DEL AUTO ,Y PSARON 2 MINUTOS Y ME HABLO TONY RICKMAN,LE EXPLIQUE MI SITUACION LE DIJE TENGO MAL CREDITO Y TENGO 2000.00DLS PARA MI ENTREGA INICIAL Y EL DIJO ACA AYUDAMOS A TODOS MANDAME TU APLICACION POR INTERNET,LE MANDE LA APLICACION POR INTERNET EL JUEVES 28 ,LOS TALONES DE CHEQUES Y UN BILL .EL SABADO ALAS 9AM YA ME TENIA TODO APROBADO FUI ALA 1PM ,MANEJE EL AUTO NOS ENCANTO Y LAS 3 YA ERA NUESTRO.FUE UN EXELENTE TRABAJO EL QUE HICIERON POR NOSOTROS LO RECOMIENDO ,SIN MENTIRAS NI RODEOS AL GRANO......ESTAMOS MUY AGRADECIDOS CON TONY Y TODO EL GRUPO DE FRIENDLY FORDJOSELO DLSG

harrased2012

May 2, 2012

The car buying experience was painless however, after we took the car home 2 weeks later Austen kept calling us and harrassing us about the down payment even though we had worked out an agreement. He was backing out of that agreement and wanted it a couple days later or he said he was going to repo our vehicle. Mind you our first car payment wasn't even due yet. He also called a reference of ours and shared our personal information with them. When we went in to make a partial payment we gave the money to the cashier and got our reciept, later that day he called asking if we made a payment and when we said yes we have the reciept he started being very rude and telling us that we were being sneaky that we didn't come to him. He didn't sell us the car, he is not the person we pay, we shouldn't have to see him. He is extremely rude and harrassing and went as far as hanging up on us. We were going to go and buy another vehicle for us so that we can have 2 cars after this one was paid off, but now we will be going to a different dealership because no one should be treated this way especially when our first car payment isn't even due yet and we still haven't recieved our tags.

Spazsportz

Aug 30, 2011

This was the first time (in a long time) that I didn't feel like the dealer got the best of me. I needed a car with good gas mileage for work commute. The salesman was still a salesman and, of course, tried the typical jargon on the first test drive for a car that definately felt every one of it's 100,000 miles. However, once we began a conversation other than sales, he backed off a bit and led me to a perfect ride. I was even able to negotiate the already reduced price.The staff was all friendly. I pre-arranged my test drive so there wasn't any surprises or salesmen racing around like vultures when I drove in. It was actually a pleasant experience.

hem982

Aug 17, 2011

Had my 1994 ford explorer serviced here. They flushed the cooling system and I told them the temp gauge was not moving of the cold mark. They checked out and found the thermostat was stuck open. I said to replace it and they came back to me and said they did not have in stock and it was already late in the morning and they said they can get one down the street at the auto parts, and I told them I did not want an aftermarket thermostat, I had trouble in the past from aftermarket crap. The service advisor assured me it would be a good part so I consented on his word on the thermostat. They installed aftermarket thermostat and finished my vehicle. On my way home and I live in Jacinto City by the way. The vehicle started overheating and got it home. Call Friendly ford and they said bring it back, so I did. They checked it and said the system probably had air in system so they took it to the service area and checked and road tested, told me it was ok. I took vehicle home and the temp gauge kept fluxuating between normal and hot and was not right to me. Also when I got home and checked under the hood I found they broke my hood prop rod holder and broke some hood clips as well. I had to go buy these parts and install myself. They broke the parts and never said anything about it. So I took my explorer to my mechanic friend who I knew for years. He checked out the vehicle and found the thermostat was defective, no good. So I went to Champion ford by my job and bought the motorcraft thermostat and my friend installed it and had no more problems. I talked to Damon and wanted a refund on the parts and labor on the thermostat, which was around $150.00 and he refused. Said I did not deserve the refund because I did not bring back to them. After the experience I just had with them , there was no way I would take my vehicle back there. I got with the general manager there and he called me with Damon on a conference call with me. I pleaded my case and Damon refused to refund my money.I really think this is sorry service and would not recommend this dealer to anyone.I would not take my little red wagon to them if I had one.

katt9797

Jan 4, 2011

After taking our truck here three different times (within less than a month) and have three different fuel injectors replaced, and STILL not fixing the vehicle, we took it to planet ford. I think Friendly must have a thing for replacing parts that were never the problem, such as the three different fuel injectors on our truck. They cost us a couple of thousand dollars, and never solved the problem. I wouldnt take my truck there to get it washed now.

ambernricketts

Nov 4, 2010

Salesman and Manager lied to me to get me into the dealership. I drove almost 2 hours to get to them to look at one car. Price was talked about beforehand on phone. I explained to them I was willing to give them $5000 cash OUT THE DOOR. I not asked once but THREE times to make sure we were agreed and the salesman said the sales MANAGER told him to tell me to come in and would get me what I wanted. I told him that I did not want to waste my time or gas if this was not what was going to happen. Rushed to get there drove the car and liked it until we got in the office and they wanted to offer $5000 DOWN and PAYMENTS that would put the car up over the retail price. They said they were a small dealership that got business on word of mouth. So word of mouth it is!

thawkins

Apr 19, 2010

I had the best experience of my life at Friendly Ford. Their service was impecable and I was very happy to do business there. I have been trying to trade-in my 2007 Ford Expedition for months and no other dealer was willing to work with except Friendly Ford. My husband and I were able to purchase the Platinum Package F-150 that I have been wanting thanks to their determination to satisfy us as a customer. If you read this and are in the market for a vehicle, go to FRIENDLY FORD and ask for Mike Crawley. He was our salesman and he was the most professional individual that I have ever met. He will not let you down.Thank you,Valued Customer

ctrader77

Apr 19, 2010

mr ramirez told me that eggs are cheaper in the country and so are fords.. man was he right--what an excellent deal the dealership made me and who would of thought that they are just 20 minutes from dowtown houston. the friendly ford certainly held up to thier name with friendly sales and i expect the same with service.thanks freidnly ford