Frank Kent Cadillac reviews

Caddylovwer

May 13, 2015

After telling Sherri what I wanted she made the vehicles available for test driving and inspection. I made my choice and the rest is history. She took care of every detail and the whole process was seamless. She is very professional, answered all my questions and even delivered the new vehicle to my home. Each time I am at the dealership she greets me and asks if she can be of assistance. It is a large dealership with vast resources but they give you the personal attention you would normally expect only from a much smaller operation.

Morresa

Oct 17, 2014

I had a car accident and my vehicle was a total loss. I needed to purchase another vehicle in a very short window of time. Kenny Merritt (Frank Kent Sales Rep) was very responsive to my email request on the vehicle. He kept in communication with me throughout the entire process. The buying process was the most pleasant I have ever experienced. I had some subsequent service on the vehicle which Kenny monitored to make certain all was handled perfectly for me. I have never been treated so considerately by a dealership as I was at Frank Kent Cadillac and by Kenny Merritt. I highly recommend this dealership.

Watkins

Jul 28, 2014

The entire staff at Frank Kent Dealership was professional and genuinely compassionate. The employees at the dealership are honest. The entire purchasing process was quick. Thanks a lot Sherri for providing outstanding customer service.

Jsalzido

Jun 20, 2014

My experience overall was really good, We were greeted right away, D J was friendly, helpful and very patience . He was knowledgeable about the company, he answered all our questions . The whole experience was stress free, and was completed pretty quickly. D J stayed with us until I drove off in my new car . I so dreaded having to go car shopping , But my trip to Frank Kent was a pleasant surprise , I will definitely recommend D J and Frank Kent to my family and friends. I already recommended the service department to a co worker that bought a Honda, from a different dealer. Thanks for all your help , Juanita Salzido

GAB

Feb 19, 2014

Probably one of the best car buying experiences I have ever had. Kenny Merritt (sales rep.) went out of his way to make sure that I was well taken care of through the entire process. I would recommend Frank Kent to anyone that is in the market for a new or used vehicle.

ktrampe

Jan 16, 2013

I would recommend this dealership. Brian was very helpful with allowing us to test drive and SRX. He was not pushy in any way. We love our new car!

HMM3

Jan 3, 2013

Our last 3 vehicles were Lexus, BMW and Mercedes. I was concerned about buying a GM product because of a mass factory perception. Brian and Frank Kent sowed they could manage the luxury buyer through service levels they were accustomed to. The experience with FK was very positive.

CJnNM

Jan 3, 2013

Worked with Brian from out of state based on the lack of competition in my state (only one dealer). Brian provided a competitive fixed price over the internet with all of the options I wanted and had the car in stock waiting for me to sign the paperwork. Once I arrived into town the total transaction time was about 3 hours including: test drive of the vehicle I was purchasing for my spouse and me, trade evaluation and negotiated trade in value and financing (they beat the rates from my credit union that I had already been pre-approved for). No pressure on the financing, maintenance contract, purchase price or other aspects of the transaction. Overall, one of the smoothest transactions ever. In addition, their new location is a beautiful dealership with a very friendly and wonderful facilities (waiting room, wine tasting, etc). I only wish they were closer to me so that all of my service was at their facility versus the local one near me.

ChristineSlater

Dec 17, 2012

It was a very good and easy experience. Brian was very knowledgable and friendly. I am very happy with my purchase and will be purchasing again in the future.

Peggy Campbell

Oct 30, 2012

Jimmy and i had a very nice experience buying our car at Frank/Kent it was the first day of business in there new location, while it made it a little harder for Bryan i would say it went very smooth for us! Bryan is a super nice guy and we appreciate everyone being so friendly. also the dealership is just beautiful.Peggy Campbell

clhoote

Oct 30, 2012

Brain guaranteed to beat another dealer's offer on both the price of the car and the financing. In addition, he said he could have the car ready for pick up on Friday versus Monday. Ok, I'm interested. He followed through on all accounts and now has a very happy customer!

danpambrown

Oct 30, 2012

Very professional car buying experience...we will definitely recommend Brian and Franl Kent Cadillac to all of our friends. Our new SRX is beautiful and we got excellent trade in for our 07 Escalade.

mrsconstruction

Oct 9, 2012

We couldn't find a Cadillac Escalade ESV , white diamond,cashmere interior, in the Premium package anywhere in Calif. We located the perfect match at Frank Kent Cadillac in Fortworth, Texas.Our salesman, Billy Engelhardt, went beyond the call of duty for us. Our Cadillac Escalade arrived on transport yesterday from Texas to California and the car was exactly what we had asked for. We highly recommend this dealership and our salesman, Billy.They're GREAT!!

JDEANNAC

Sep 15, 2012

I PURCHASED A NEW CAR AND ALSO THE WEEK BEFORE THAT I HAD MY PREVIOUS CADILACIN THE SERVICE DEPT. BOTH DEPARTMENTS WERE VERY PROFESSIONAL. I WOULD RECOMEND TO ANYONE.

Mrs. Green

Sep 14, 2012

Brian took very good care of me. The customer service I received was excellent. I will definitely recommend other potential customers to Frank Kent. I love my new car.

Kacy Will

Aug 11, 2012

A very pleasant car buying experience. My first contact with salesman Herrera was by internet and phone. Brian located the 2012 SRX that I was looking for and made a fair offer for the SRX. Upon my visit to the dealership I found Brian to be a very professional ,friendly and informative salesman. What impressed me most was there was no sales pressure involved. Brian explained the SRX features and answered questions. My wife decided to buy the SRX due to price offered and options . Due to an added option the SRX would not be available until the following day. I live a 100 miles from the dealership so Brian arranged to deliver the SRX.An enjoyable no pressure,or deceptive car buying experience.

Bcgranna

Aug 4, 2012

Brian Herrera was very easy to work with, professional, friendly and took the time to acquaint me with my new car features. In addition, all the other people we spoke with that worked for the dealership were very helpful and courteous. I would feel very comfortable recommending other people to Frank Kent Cadillac.

tashim

Aug 1, 2012

Service was friendly and efficient. Brian took care of us, we got in and out with no hassle. I would definitely recommend this dealership and Brian and would return again for another vehicle in the future!

statthorn

Jul 26, 2012

My husband and I had a wonderful experience at Frank Kent Cadillac. Brian Herrera was very professional and knowlegeable. We bought a 2012 SRX and he explained every aspect of our vehicle. He offered assistance anytime we need anything explained or any questions please feel free to call him.

Michelle0622

Jun 18, 2012

Brian is the consummate sales professional. We live in Dallas but chose to work with Brian. He is extremely knowledgable and customer service oriented. I highly recommend both the dealership and Brian.

Pwhorton

Jun 5, 2012

Clean up of new car was not quality work. Plastic wrap on outside and inside as well as part of a grasshopper on dash. Disappointing. Sales person and staff great to work with.

lstandley

Jun 2, 2012

I was told $800.00 to get H2 fixed for a pump on the phone. When I took it in and paid 120 for service call they called and told me $2,115.00 for the pump, wow that is a big jump. I also had 491.00 for module the service manager said, 443.00 for springs and some other charge for 4,200.00 after labor. I told them, "No", that is not what you told me, I would pick it up, that is way to high. When I went in to pick it up the man gave me his card and said leave it and he would make sure that it was done right. He said all the the things that needed to be fixed except the pump, that the service manager said was recommended. He told me 4200.00 was to get it fixed, not recommended. Then the exit paper said the air shocks also needed to be fixed., I said I just replaced the air shocks 6 months ago. He could not figure out what was going on. He was very nice. I left the car and then came back 2 hours later paranoid at how far off the prices and stories were. I picked up my Hummer, it looked fixed. He told me he would call me Monday, I got no call. What is real weird is when I picked it up it looked fixed. He told me they must have blown air in the line and it would go down by tomorrow. It has been 10 days and the service light is off and it is still working, I saved 4,200.00 and didn't get anything done. Yall are terrible for doing that to a teacher and I am going to get on every website and bash yall for the terrible customer service and trying to rip people off. It was bad and there are no excuses for all the different stories and not calling me like you said you would. Lance Standley

batchelder

May 30, 2012

I had gone online to cadillac.com and "built" the car that I wanted. I made an appointment with Brian and told him what I wanted. He knew that they had one and went to get it for review. We talked for a while, road tested the car and then we discussed of purchase/leaseing. I decided which way I perferred and signed the appropriate papers, and the deal was done. This was the most pleasent experience buying a new car that I have ever had.

Scooter43

May 18, 2012

We met Brian Herrera at the dealership, Frank Kent Cadillac. He was most helpful, explained the pricing in detail, what he could offer in the way of price and continuing service. He answered our questions fully and sincerely. There was no high pressure selling done. After the sale, he spent considerable amount of time explaining the systems on the car, an SRX, and setting them up for us. This, in all my years of purchasing cars (over 40 years and many cars) was the most enjoyable purchase I have ever made. I can't recommend Brian Herrera and Frank Kent Cadillac highly enough. It was a pleasure.SincerelyRobert PatrickA Happy Customer

ksellnow

Apr 25, 2012

This purcvhase was the BEST buying experience EVER! Fast, Friendly and I felt like family! I will never buy another car from anyone else from this point forward. I can't think of anything that could have made this a better experience, truly I can't.

dharm2

Apr 5, 2012

In the past my car shopping experiences have always been a little frustrating. I used the Frank Kent website to search for a car and found the one I wanted to check out, a 2011 CTS coupe. Dealing with Craig was very pleasant. No back and forth dealing. So far the service help I have received has been outstanding. Thanks.

nayea325

Apr 3, 2012

I would recommend Frank Kent Cadillac to everyone. They provide over and above service to there customers. They will go through the extra measures to get you the car you want at a reasonable price. For those with low credit scores, they actually try to assist in every way possible to get you financed at a reasonable intrest rate and keep you from having a high car note. Bill Engelhardt went above and beyond great service over the phone for me before i even went to the dealership. He made sure i was approved for my car before even having me drive to the dealership. He is very honest and will go to great measures to ensure you a great deal. All you intern have to do is your part and they will take care of the rest. I thank Bill and the entire dealership for the excellent service the provide!!!!

montewilson

Mar 28, 2012

It was a pleasure working with Craig on the purchase of our Cadillac STS. He was extremely helpful, curtious, knowledgable and patient. We will not hesitate to refer our friends, or any others who ask, to Frank Kent Cadillac and to Craig in particular. An overall painfree and enjoyable buying experience.

jslchap

Mar 19, 2012

For most, the vehicle purchasing experience typically lends itself to an unwanted chore that usually ends up wasting time and energy. Most of our buying experiences have been descent, but most result in the typical run around, disappointment. My wife and I decided it was time to get into another vehicle. After searching local dealerships and even requesting a dealer locate for the vehicle that met our needs, we were still empty handed. We began an out of town search and came upon a Cadillac SRX which was being offered at Frank Kent Cadillac Fort Worth. The vehicle had all the options and amenities we were searching for. Hesitating, because we never bought a vehicle out of town, we mustered up enough courage to contact the dealership. We emailed Frank Kent Cadillac and within minutes we were greeted by Bill Englehardt who was their internet sales consultant. He graciously forwarded all the information we requested and walked us through all the details of purchasing the vehicle. Negotiations was painless and pleasant. Knowing we were trading up, surely there would be some bumpy roads ahead. Not so with these guys. We were pleased with the numbers agreed to. After all the business was completed, Bill stuck with us and spent time insuring we were comfortable with the features our new vehicle. Overall, this was one of the most pleasant experiences we have experienced. I am convinced out of town buying is not the hassle, I had always thought it would be. Frank Kent Cadillac proved customer value is a priority and made a special point to insure we were satisfied. Thanks to the hard work of Bill Englehardt and the staff at Frank Kent Cadillac, we are now proud owners of a Cadillac SRX.Sincerly,The Chapmans

brandylot

Mar 15, 2012

I did not expect the car buying experience to be so easy. Brian did an outstanding job of letting the car sell itself and hecouldn't have been better. I am very pleased with all of his work.Richard Brandenburg

bettymendoza55

Mar 5, 2012

very good experience. Love your service department. They have been very good to me over the years. will continue to get service here. Randy is exceptional!

johnbrandenburg

Feb 29, 2012

Brian Herrera was the only sales person out of the four Cadillac dealers I contacted who really worked hard to find the CTS model my wife wanted. He was exceptional helpful and it was our pleasure to buy a car from him.

b_j__h

Feb 27, 2012

I purchased a vehicle from Frank Kent Cadillac from another state. The process was very easy and I negotiated everything online from the sales price to my trade-in. Once I arrived we test drove the car, they looked at my trade-in, and we signed some papers. The entire process took less than 1 hour. I highly recommend!

Achilds87

Feb 26, 2012

Service was unpresidented.... Salesman was polite and courteous.They even picked us up from the airport!!!!Will definitely be using this dealership in the future.

nes6acac

Feb 24, 2012

Brian Herrera went above and beyond our expectations in meeting my wife and I half-way between Fort Worth and Flower Mound, TX to show us a 2011 Escalade that we soon afterward purchased. He also brought the car and paperwork with him to meet us again (in Grapevine, TX) to deliver the car and pick up our cash payment and sign the credit papers. I forwarded requests to several dealerships in the DFW Metroplex and Brian was the first of three that responded. Brian was the only Internet Manager that worked harder in developing a relationship than just selling the vehicle--which is important to my wife and me when we are purchasing a car. There were dealerships closer to our location, however, Brian's attitude and "second mile" willingness to bring the car closer to us to view and eventually purchase made the difference in where we purchased the car. His prior experience as a Sales Manager for a different dealership gave us confidence that he knew what he was talking about. If anyone wants to contact my wife or me regarding the professionalism of Brian Herrera, they may contact me at 972.874.8044 or jgkatceri-net.com.Jim and Karen Koeninger

DLCattle

Feb 20, 2012

Outstanding customer service. Brain was very helpful and prompt with all correspondence. Very knowledge about vehicles in question. Answered all questions and provided all info that was requested.Fair price for new vehicle and trade-in.Danny assisted with the completion of paperwork in a timely manner and provide answers to all questions asked.

abbafather7

Feb 20, 2012

Brian was great! We had a wonderful experience learning about and finally deciding to lease our new CTS!Frank Kent is an upstanding dealership and we will return!!!

Lloyd

Feb 18, 2012

Was only considering trading but since have decided to postpone the decision.

sadiedogs

Feb 15, 2012

Great buying experience! No pressure, answers to all my questions. Brian did great, easy to deal with, knowledgeable, experienced and well trained. Our SRX was and is perfect. This is our fourth vehicle from Frank Kent. I always want more for my trade-in and less for the new vehicle (like everybody else). Had a small post-sale problem (caps for tire valve stems were gone), Brian fixed that immediately. Frank Kent is a great dealership, with great sales and mechanical folks. Thanks also to Adam for sealing the deal. I was in/out with new SRX in just a few hours, no multiple visits/hard ball negoiating. Am again very pleased with Frank Kent dealership and it was a pleasure to work with Brian.

Shack69

Jan 26, 2012

Brian was stellar! He even drove the car we purchased for my elderly mom from Fort Worth to Terrell to deliver it! He took the time to explain all the features of the car & did the paperwork on the spot. The initial deal was accomplished on the phone & my mom got exactly the car she was looking for - even made an offer for the trade-in site unseen. This was an outstanding car buying experience from the beginning to the end! Thank you Brian!

carl.pam.manning

Jan 9, 2012

Couldn't ask for friendlier, more knowledgeable folks to deal with. We have had a great experience with Frant Kent with the last three automobiles we have purchased. We also like to commend Debbie in service for her excellent support over the years.

TroyTKelly

Jan 4, 2012

Brian Herrera is by far the best car dealer I have ever worked with. Shopping for our 2012 Cadillac SRX was a perfect experience. Adam, the sales manager, was welcoming and genuine and everyone was authentic and friendly.Although it was late in the afternoon on New Year's Eve day (and I'm sure everyone must have had plans with their family and friends), everyone was friendly and patient and helped us find exactly what we were looking for. There was no pressure and we were given excellent advice and insight in choosing our best options.I look forward to buying our next new car from Brian Herrera and highly recommend him to anyone shopping for their next automobile.

Choctaw

Jan 4, 2012

Frank Kent went above and beyond to help me get the vehicle I really wanted at a fair and reasonable price. Brian Herrera ordered the exact SRX with all the options I desired and kept me totally informed as to the progress and arrival. I would be happy to recommend them to my business associated, friends and family if the opportunity ever presents itself. I am comfident that Krank Kent will be there I ever need their assistance. Thank you again to EVERYONE at Frank Kent for the professional, friendly service provided to us and for my wonderful new SRX, I truly love it.Sincerely,Vicki Sanders

RicSullivan

Jan 3, 2012

Brian represents the Frank Kent Cadillac dealership with professionalism, warmth and class. We were referred to Brian through our Costco store in West Plano. We called, spoke with Brian, he found exactly the SUV we wanted and we drove out to Fort Worth and wrapped everything quickly and smoothly.It was well worth the drive and we will be back when we are ready to shop for our next new Cadillac.

leahpdahlen

Jan 3, 2012

Brian provided excellent service for my car buying experience. I am very happy with my purchase. I will be sure to recommend Frank Kent to anyone looking to purchase a new car.

Jeff_Haltom_City

Dec 28, 2011

This was my second excellent car buying experience at Frank Kent Cadillac! Just leased a new CTS-V and the experience could not have been better. Debbie Wilson was my sales consultant and she answered all my questions and called back after a few days to check up and answer any new questions. The car was in perfect condition and is a joy to drive. I have had previous experience with the service department and never had any issues. I fully recommend Frank Kent Cadillac.

Trl0927

Dec 24, 2011

The sales and finance crew stayed late on a Friday night to get the job done. I am satisfied with my purchase. The customer follow up has been great but maybe not as many phone calls or emails. I already get far too many :)

CYN385

Dec 21, 2011

I was first contacted by Brian Herrera to have my 2010 SRX traded in for a newer model, unfortunately I turned down the offer they gave me just because they didn't have the color I wanted instock (they stopped making the color cause of the tsunami). A couple months later I decided to trade my SRX in for a CTS, I asked for Brian because I was very pleased with him the first time I visited, he was very knowledgeable and patient with me in what I was looking for in my second cadillac. I definately recommend Frank Kent and Brian Herrera!

joanvinson

Dec 16, 2011

Brian contacted me after being alerted to my web search for an SRX. From the beginning, he was knowledgeable and courteous. We had several meetings with my husband and me, over a period of several days. He helped us determine that the 2011 SRX would be a smart buy for me and assited me in purchasing and becoming familiar with a great car---one I hope to own for many years.

M R Lammert

Dec 9, 2011

Excellent working with Brian, i still donot understand why it doesn't come with a spare tire and why if you get one the cost is so high. I enjoyed buy the SRX from Brian and plan to my more in the future....just need a spare. Thanks

Mikegp2010

Nov 15, 2011

I was looking for a used truck came upon an ad online, applied without thinking anything of it. Next morning was contacted by the Internet sales employee bill. From the start he was very friendly and took me step by step on purchasing my truck. Very helpful and great customer service.

ccrbirdsi

Nov 5, 2011

Tim actually heard what I had to say about buying a car, and he made it happen. He was interested in getting me what I wanted at a price I could afford. Great job!!!

connie.medina

Nov 1, 2011

Debbie answered all of our questions. She made sure we had all the information that we needed. The negotiation of price was brief and to the point. There was no haggling back and forth. On my return for an overview of the features Debbie was very helpful in helping me understand the cars features and in helping me get them set up.

pamermacrae

Nov 1, 2011

I went thru the Costco Auto Program and Brian contacted me the next morning. I told him the type of car, color and extras I wanted. He had the exact car in inventory, told me the price, met me to pick up my car to determine the trade-in value the dealership would give me, and left me the new car to drive in the meantime. I got what I expected for the trade and Brian completed the deal quickly and efficiently. He is knowledgeable, friendly and was intent on making sure I was happy with everything. The dealership secured a better interest rate than I was able to secure on my own - a very nice surprise. Overall, a very pleasant car buying experience. I highly recommend Brian and Frank Kent Cadallic.

Jameskennedy

Nov 1, 2011

Mr Herrera excelled at his job of making a couploe of out of towners feel welcome to be back home in Fort Worth. Excellent car excellent deal. We will be back.

mmittelbronn

Oct 31, 2011

My entire experience was wonderful in all areas. I purchased my first Cadillac, a 2012 Escalade, and had a lot of questions about everything - and then some... My salesman, Brian Herrera, was exceptionally helpful, patient, and honest in every way and was not in the least pushy. Would recommend anyone to Frank Kent and Brian!

sconder

Oct 11, 2011

My dad and I stopped in for a recall part on his 1997 CTS and meet Debbie in the showroom. Told her what we might be interested in and she quickly located one that fit our needs. She considered my dad's health and drove one under the shade for him to see. The offer did not match that day but we continued to talk over the next few days and came to an agreement on the price. We took my mom back for approval and she loved it. Purchased it that day. Debbie came in on her day off to help us show my mom and handle the deal. She was so great with my elderly parents and they enjoyed working with her. They love their new 2011 Red CTS. Thanks to Frank Kent and Debbie Wilson. Tom and Maxine Morgan (Shiela Morgan Conder-daughter)

mealzz

Sep 30, 2011

We were very happy with Debbie, we enjoyed working with her. The reason for good versus great is we don't know of any way to make the total car buying experience great.

BOATMAN3434

Sep 24, 2011

WE HAD A GREAT EXPERIENCE, BILL MADE EVERYTHING FLOW SMOOTHLY AND EVEN BROUGHT THE CAR TO US WHEN IT WAS READY BECAUSE WE LIVED ABOUT 50 MILES AWAY. WOULD DEFINATELY BUY FROM THIS GROUP AGAIN.

DanielleGreve

Sep 23, 2011

Our salesman, Debbie Wilson, was very helpful and friendly throughout the whole process. The dealership was willing to work with us on the price of the vehicle we purchased and we were able to reach an agreement on the price that we were happy with. The quality of the vehicle was great for the price we purchased it at and the sales team was very helpful in achieving this. I would recommend this dealer to others.

chokolatebrwn

Sep 22, 2011

For about the last couple of months I have been in the market for a new car. I like a lot of people have been in the process of building my credit. A few years ago opted to go w/a buy here pay her e lot who assured me that they were reporting to the credit bureaus which would in turn w/good payment history help me to build credit. However this was not the case, which I soon learned when I decided to shop around for a newer car. I had been to a few dealerships, where I was assured by salesman after salesman that they could get me in to a new car without success. So I decided after the suggestion of a friend to try Frank Kent Cadillac, where I met a salesman named MJ who I have to say was one of the nicest guys I have ever met. He was very patient and listened to my wants and needs, and despite my skepticism assured me that he could make it happen for me. Of course Im thinking where I have heard this before. To my surprise the following day MJ called me and asked me when I could come to pick up my new car. I am now the proud owner a 2006 Cadillac CTS, not only that but Im well on my way to building my credit. Thanks a Million MJ.

Faye D. Sanders

Sep 21, 2011

I was in Frank Kent a few weeks ago having my 2005 Cadillac serviced, when I walked into the showroom. Debbie immediately came over to help me. I told her I really liked the SRX, and she gave me details about this model and informed me that the 2012 model would have a larger engine. When I stopped by on 9/19/11 "just looking" I asked for Debbie and left with my 2012 SRX. She was very professional and did not seem to mind taking as much time as I needed to make the purchase. She went over information about the car, and repeated again when necessary. I give her an A+ for her professionalism and service!!

pam&normscar

Sep 10, 2011

My husband and I were most pleased with the whole experience of buying our SRX. Bill Englehart was most professional, friendly, and got down to business. The whole purchase only took a few hours, and we drove our car home that day. I have already recommended this dealership and Bill personally to several friends and coworkers, I hope they experience the good fortune we did. We were most pleased with the handling of our trade-in and those negotiations. Bill explained the process and the factors involved in their price for our car, and made us realized why it was not worth quite as much as we had anticipated, but felt they gave us a fair price. We had planned to shop around the metroplex for the best deal, but did not go anywhere else we were so pleased with the negotiations, service and proximity to our home. We hope to keep this car a long time, but I bet when we are ready for a new one, Frank Kent and Bill Englehart will be our first ( and only)stop.

wesdaniel

Aug 16, 2011

Let me start by saying that it takes a lot to get a 5-star review from me. It takes even more to get a 5-star review when there has been a bump in the road. I'm pleased that, based upon my recent purchase experience, I'm able to write a 5-star review for Frank Kent Cadillac. I was placed in contact with Frank Kent through the Costco Auto program. I made my original Costco Auto request on a Friday and heard back from Brian, the Internet Manager, within a matter of hours. I let Brian know the car I was looking for (CTS Wagon) and what I would be trading in. Brian got back to me very quickly with a price for the new car, an estimate of what they would give me for my trade in and what my monthly payments would be. I was a bit dubious about the amount they were offering on my trade, so figured I would end up a little higher (maybe $750-$1K) than what we were discussing. I wasn't able to make it in that day or the next and they were closed on Sunday. On Monday I left work early and drove from Dallas to Fort Worth in order to test drive the vehicle and, if I liked it, make a purchase. I drove the car and it was great. I'm past falling in love with cars, but, I did thoroughly enjoy the drive. Their folks looked at my car and put pen to paper and, unfortunately, what they presented to me in person was about $2,500 more than what we had agreed to by e-mail the previous week. I reminded Brian of our agreement and he left and came back, this time $2,000 more than what we had agreed to previously. The third attempt left us about $1,000 apart on price. As an internet buyer, I don't negotiate, haggle or bicker on pricing, so I left. I got an almost immediate e-mail from Brian asking me some questions so he could try to find better pricing for me. I responded and reminded him of our e-mails the prior week and he responded that he would get back with me the following day. The following morning, I received an apologetic e-mail from Brian and an offer to sell me the car at the amount that we agreed upon the prior Friday. Since I wasn't able to make it to the dealership that day, Brian delivered the car to me and had me sign all of the paperwork at my house. When Brian arrived, he pointed out a small scratch on the rear bumper and let me know that he would come pick up the car the following week, bring me a loaner and get the bumper taken care of and he did exactly that. It required no effort on my part. People make mistakes and businesses make mistakes. We're all human, so it happens. The difference between a successful business (one that gets 5-star reviews) and an unsuccessful business is what they do after they make a mistake. In my case, even though the process wasn't perfect, they worked hard to make things right, to make me happy and to ensure my satisfaction and they succeeded on all three counts. I would have no problems recommending Frank Kent Cadillac or Brian to any of my friends. They have shown that they care about making their customers happy and about their reputation.

dpeacock

Aug 5, 2011

In searching for a new vehicle, we had test driven MANY different makes/models. Finally had decided between Honda Crosstour & Cadillac CTS. Oliver Rose was so helpful at FK Honda with their vehicles, especially the Crosstour and then I mentioned I wanted to drive the Cadillac; he offered to take us over. He walked with us, got a couple of keys, rode with us and explained as much as he could at that time. Bill Engelhart was our salesman at the Cadillac dealership, once we made our decision on the Cadillac CTS. He let us test drive and he explained the CTS in depth. We also met and talked with Debbie Wilson, a very nice lady and she voluntarily told very much about the CTS. By far, the Cadillac is the BEST decision. The car drives with ease, smooth, no road noise, easy in & out, easy to operate features and beautiful design. I was able to get the color of my choice. It was amazing that there was no high pressure sales pitch, we were given all the time needed to make our decision; that is a real plus. Each staff member we came in contact with was very pleasant and helpful. Will definetly deal with FK again and recommend to family & friends!

ncshiro1

Jul 9, 2011

Just bought a SRX and just love the car. Bill, Adam and Danny were just awesome. I can't rave enough on how great the service was in with our purchase of the vehicle. Outstanding job guys. Thank you FKC for all your help. It was all Quick and Painless. They bent over backwards to serve us.Thank you ,Nancy and DennisFort Worth

mazinshalabi

Mar 1, 2011

Weak customer support.Dany is the finance manager very rude and agrassive person. I will never buy a car from them again because of him.2008 DTS 27k mile $23k.did not come with floor mats.they gave me black old once that did not mach the interior.they would not give me new once to keep the customer satisfied.

cjaxelson

Jul 22, 2010

Great service. Great people. Great price.I shopped four dealerships and soliticed bids from each. Frank Kent gave the best trade-in/new car price package. No hassles. The key is that they listened really hard to everything I said and tried their best to accomodate my requests. For example, I said I don't want to spend more than an hour at the dealership signing papers and picking up my new car. i spent about 45 minutes thereAlso, the owner of the dealership took the time (about 15 minutes) to come out and meet my wife and I and chat. When was the last time you met a car dealership owner ?I highly recommend this dealership !Carl Axelson

slpgirl

May 23, 2010

Would only give me 18,000 for my SRX with 11.000 miles on it. They claimed they could not resell it that they would have to auction it. It was in excellent condition and even smelled brand new on the inside despite being 2 years old. It was only driven on the weekends and even then not every weekend. Blue book was 25,000. Then would not budge on a new SRX except for dealer incentives which was about 2000. I went to Jerry's in Weatherford and they paid off my car which was 28,000 and came down more than 5500 on a new SRX.