Ferrari Maserati Alfa Romeo of Fort Lauderdale reviews

FastJosh

Sep 1, 2016

Overall, I was very impressed with the follow-up and detail that the staff took to earn my business. Hank was awesome, knowledgeable and friendly! Five Stars!!!!!

Capn' John

Aug 26, 2016

Good to me. Hank did what he said he would do and with that I am very satisfied. I would do business with them again.

MMM

Aug 22, 2016

Excellent service and support stuff. Silvio De Luz was my salesperson . He was amazing, he knew what he was doing . I really appreciated how swiftly the whole process went.

Gerry M

Aug 18, 2016

The personnel at the facility, the family environment, the expertise and vehicle knowledge is superior. A very relax environment that allows you to enjoy the experience. Thanks Eyal you are honestly the best!!!

Ferraricavallino

Aug 13, 2016

I just take my car for the annual services, and they broke one of my brakes calipers and the few diffuser, what was the excuse, the car arrive there with the roasted calipers, ceramic roasted caliper, so weird, then they try to fix the caliper even without to take the caliper out of the whell, the only option was get a new caliper in the price of 5500$, and 4 month to arrive to USA, cuz they said has to be order from Italy, or I have the option, to buy the all 4 calipers cuz causality they have in stock for 9000$ I take my car out of there in a towing flat bed; when the car arrive my place , my surprise , they broke the rear diffuser , I call the advisor gues what? Apparently according to him, all the 458 has that issue , the car alone get stress in the rear side and broke the diffuser , you know what , this is the worst experience Ina Ferrari dealeship, save your time money and car and don't take the car there ,

Higo

Aug 9, 2016

I leave my car for the annual services, and check the brakes , now they broke one of the bleeders of one caliper , they said the ceramic caliper has corroded , and now cuz the car is not on warranty I have to pay for the caliper , my car is a 458 spyder with only 3800 miles, now I pick up the car in a towing truck cuz I don't trust in this people and my surprise when the car arrive my place is, the broke the rear diffuser , and when I call the advisor he said it I also normal the rear diffuser broke in all 458, This is a very bad mechanical shoot The advisor always wash her hand, just cuz the car is not in warranty, please whatever has a Ferrari don't take it to this dealership to services or nothing

SLW

Jul 29, 2016

Hank was a straight shooter. Gave me a great deal and experience. He was very accommodating and gave me his honest opinion. I highly recommend Hank. The sales manager was also excellent.

Timsnewride

Jul 23, 2016

Hank Carpenter was straight forward and easy to communicate with. He returned my calls promptly and made my purchase quick and easy. I would deal with him again.

GraceCRodriguez

Jul 18, 2016

Extremely happy with their Services and Quality.I contacted Mr. Carpenter stated what I needed, and it worked the Numbers for me.Incredible Customer services/ Easiest transaction ever. In and out in less than 1/2 Hr.Would highly recommend to Everyone!

carl rodriguez

Jul 10, 2016

I had a great buying experience with salesperson Lanel Delgado.Ii purchased a 2014 Ferrari 458 and Lanel was fantastic to work with as I was buying the car from another state.i would definately buy another car from Lanel at the Ferrari of Fort Lauderdale store. The car arrived as described and was perfect!Carl

Martin E Bilowich

Jul 7, 2016

I enjoyed dealing with Hank Carpenter. He is an honest, straight forward guy who goes out of his way to help you with your needs

fbayron

Jul 6, 2016

I walked into the dealership a couple of weeks ago, after almost having a deal closed with BMW. After trying and loving the car, I laid down the terms I wanted to make a deal. Demetrio made it happen. Customer friendly and supportive.Great support from Dave and Brandy.Best car buying experience ever!!

jim m

Jun 29, 2016

Hank provided great service as a salesman and responded immediately to every concern. This was our first out of state purchase and he was very responsive and knowledgeable about the car. I have been buying cars for over 45 years and he is the best. Thanks Hank!

Wally G

Jun 20, 2016

Just purchased a pre-owned Quattroporte. Customer service was amazing, they did and delivered everything they said they would. Well done. Would highly recommend to anyone.

pz

Jun 17, 2016

Leasing a Maserati at this location was an extremely amazing experience. Hank and the rest of the staff at Ft Lauderdale Ferrari Maserati were extremely accommodating and helpful and made the process of leasing the vehicle extremely easy and enjoyable.

CATERINA

Jun 14, 2016

WE HAD A GREAT EXPERIENCE AT MASERATI FORT LAUDERDALE WITH HANK CARPENTER AND DAVE WEBER THEY ARE VERY PROFESSIONAL AND VERY KIND PEOPLE..THANK YOU

ames

Jun 5, 2016

I found the car I wanted and inquired online on a Sun. eve. The next day, Eyal called me and we agreed on a price. I rented a car from Orlando and drove down to Ft. Lauderdale. One of the team members picked me up at the rental car office and drove me to their location. I met Eyal and had my purchase completed within 30 minutes. I had my Golden Retriever with me and they brought him ice water while we were processing information. ALL of the team members were very professional and pleasant. Brandy, in Finance, even gave my dog a deer antler that he is still chewing on! Great car, great experience! Eyal is a very class act and has followed up with me 2x to ensure I am pleased with my purchase. - Thanks Ferrari Maserati of Fort Lauderdale!!!!

Garywheels

Jun 4, 2016

Hank and the staff at FT. Lauderdale Ferrari were awesome to work with..!!They really go out out of their way to make sure buying from them is a great experience.

dennis

Jun 1, 2016

Dave Weber and Hank Carpenter did a superb job of assisting me with my purchase of a 2006 Ferrari f430, Both were very professional and knowledgeable about this particular automobile. My initial inquiry was by phone and the Ferrari upon my arrival was everything it was represented to be.After the purchase the follow up paperwork was as promised with no hassles or hic-cups. I would highly recommend either Dave Weber or Hank Carpenter to anyone who has a serious interest in purchasing a Ferrari.

Happy customer

Jun 1, 2016

We were in the market for a Maserati. We visited a dealer in Miami and was told that financing was not available. We did not meet the finance manager and was suprised at the outcome. The next day, we drove to Fort Lauderdale. We were met by Hank Carpenter upon entering the dealership. We explained the situation. He then introduced us to the finance manager. Within two hours, we were driving home in a new Maserati.

Gosia777

May 25, 2016

I was amazed of how welcome I felt there . Very honest guy and he took care of the whole transaction and paperwork very fast. Thank you for everything . Maggie B .

Jatwell22

May 20, 2016

Eyal is a great professional. He did his best to accommodate all my needs. It was a pleasant experience to deal with this group from sales to finance, we will return for sure

gsglobalpro

May 18, 2016

Bottom line.... they cared and cared again.This was my very first luxury class purchase attempt and my credit was less than favorable.I'm not kidding when I say Eyal and the staff at this dealership is FIRST CLASS and worked late and even came in early to make what I wanted happened. The receptionist, service folks and Brandy the finance guru are also A+I made quite a few visits and phone calls but, not once ever did they seem aggravated even though my situation was bleak. LOLEyal guided me step by step and wallah, I love my brand new Maserati. It's exactly the one I wanted with all the features that were important to me. Never once did he try to "squeeze me into something else" just to make a sale. You know how that goes.This was the best car buying experience ever.Gary Simmonds

drronster

May 16, 2016

Walking into a high-end dealership such as Ferrari Maserati of Ft. Lauderdale can be a very intimidating event. Eyal immediately took care of me and had me behind the wheel on a test drive before I knew it! Once I decided to proceed with acquiring the vehicle I was interested in, he made it as painless/effortless as possible! He offered expert advice on available options and warranty/service packages through the dealership (glad I listened to him!). He's also there for you after the sale. I've called him a few times about questions I came across and he answered them immediately I will definitely be back and HIGHLY recommend him for your next car buying experience!

Rmbarn

May 16, 2016

Absolutely amazing service everyone was wonderful , the price was fair and the attention to detail was superb Eyal was a great salesman and very patient with my and some dumb questions !

Jamesnr

May 16, 2016

Eyal did everything precisely to help me purchase my new Ferrari. David, one of the managers worked with Eyal and me to make my experience enjoyable.Thank you for your help and support.Jim N.

Jules Follett

May 12, 2016

Eyal Tabib is the most knowledgeable and professional car sales associate I have ever dealt with. He not only put my very acceptable deal together within 2 hours but also had the car delivered the next day. Everything that Eyal said he could do he did and in an extremely timely manner. He is an asset to Ferrari Maserati of Ft Lauderdale. Other dealerships could learn a great deal if they followed Eyal's way of doing business. He was a true blessing !!!

Lori Miller

May 11, 2016

Hank was extremely helpful, and knowledgeable. He took the time to explain everything to me and we were able to work out a great deal. Great experience. Thanks Hank. We will be back!

Christian

May 10, 2016

Hank was helpful, knowledgeable but straight and to the point and got me a great deal. Turned in my BWM straight to them and drove out same day with my first Maserati. Great experience. Thanks Hank.

DavidMiller7

May 8, 2016

David Miller here. Just got my first Maserati Ghibli from Hank, he was friendly, professional and helpful. Dave Weber is also an incredible guy and I will definitely recommend both these guys to anyone. Five stars and two thumbs up.

facial lady

Apr 26, 2016

Thanks to Hank for making this an easy decision, He is caring, kind, patient, and very knowledgeable. He explained everything very well, and was very accommodating, plus a real gentleman.

Tamisha Denis

Apr 26, 2016

After 8 years of driving the same car after graduating from professional school, I decided to purchase a new Massrati. I knew th car I wanted but I was surprised and impressed by the genuine kindness and caring shown to me by the staff. Hank was not only knowledgable but showed real caring and intergrity. I will not wait another 8 years to return for another upgrade. I highly recommend them.

Unhappy Ferrari Owner

Apr 14, 2016

They are very fast to sell you a car, then when you have a problem they don't even return your calls, the mechanics are not well knowledgable on ferraris. This place is not good, don't go to this place

Joubin

Apr 8, 2016

Amazing experience and service. The selection is huge and the customer service is exactly what you would expect from a place that sells high end vehicles. Bought my very first Ferrari and Lanel truly took care of everything. He was very knowledgeable and went the extra mile several times to accommodate my hectic schedule. Also, Brandi made the purchase process the easiest and fastest I have ever experienced. I would definitely buy from there again and would recommend the dealership and especially Lanel to anyone looking for a seamless and fun Ferrari buying experience.

Eljib

Apr 7, 2016

Amazing experience and service. The selection is huge and the customer service is exactly what you would expect from a place that sells high end vehicles. Bought my very first Ferrari and Lanel truly took care of everything. He was very knowledgeable and went the extra mile several times to accommodate my hectic schedule. Also, Brandi made the purchase process the easiest and fastest I have ever experienced. I would definitely buy from there again and would recommend the dealership and especially Lanel to anyone looking for a seamless and fun Ferrari buying experience.

buddy

Mar 19, 2016

when i meet hank at the dealership how was easy to work with hank had great product info on ferrari cars he spent all the time i needed to explain everything i needed to know we went for a ride and he showed me everything on the car

LBerk(Gangsta)

Mar 18, 2016

I have purchased 3 maserati's in the past two years and one Ferrari (2016 California T). Demetrio Merlino has been my sales person every time! He's the best. Knowledgeable, great sense of humor and gets the job done quickly and effiecently! I highly recommend asking for him if you ever go to the dealership to purchase or just look around!Dave Weber is also great! He knows how to close a deal and make it fair for everyone! This dealership treats everyone like family! L. Berk

Ferrari Dan

Mar 14, 2016

Hank Carpenter is the best salesman I have ever met in my life. His tenacity and persistence along with that charming southern accent should put him on Broadway! After I came in to the Ferrari dealership with my son, he sent my son a Ferrari cap and calendar! Hank is pleasant, professional and not at all like the notorious car salesman type! I would highly recommend Hank for all your fun car needs!

Cocolette

Mar 9, 2016

Our experience with Hank Carpenter was perfection. He was by far the most helpful, competent, and professional salesman we have dealt with. My husband and I had been shopping for the past few weeks and had priced a few vehicles at different dealers and ended up at Ferrari Maserati Fort Lauderdale and because of Hank decided to purchase there. He went above and beyond to satisfy all our needs. If you are in the market for a luxury experience, Hanks is the man to see..

delpav

Mar 8, 2016

March 8, 2016My first FerrariI recently purchased a Ferrari at Ferrari-Maserati of Fort Lauderdale. I was viewing the Ferrari I wanted online and was subsequently contacted by Charles Saghbini the General Sales Manager of the dealership. We discussed the vehicle and set up an appointment for me to see the Ferrari. After explaining that I would be traveling by plane from New York, Charles graciously offered to have me picked up at the airport. Upon arriving at the dealership I was greeted by Charles who then introduced me to Lanel Delgado, my very capable sales representative. I found Lanel to be a dedicated professional. Lanel was with me throughout the entire process. One praise in a list of praises too long to mention, Lanel availed himself to me on his days off. He provided his cell phone number and answered my calls promptly with his ever-pleasant manner and provided helpful answers to my questions. Lanel was truly instrumental in making the purchase of my first Ferrari the best car buying experience ever! Michael D.

Markdoremi

Mar 7, 2016

Smooth and satisfying buying experience-- I recently purchased the Maserati from this dealership and found the entire experience very positive on every dimension. My compliments in particular to Hank Carpenter who was communicative clear and fair.Strongly recommend

dk4104953

Feb 18, 2016

Hank Carpenter was helpful in arranging a surprise for my wife in the showroom. He has even helped with service after the sale and has remained in contact.

Charles Sweet

Feb 15, 2016

I recently leased a Maserati from this dealership and worked with Hank Carpenter and Dave Weber. It was a great experience that unlike some transactions of this type did not leave me feeling exhausted and wanting two plus day of my life back.Hank was knowledgable and attentive and Dave was supportive, creative and willing to negotiate without the usual painful back and forth.The car is beautiful and even though there are a few minor kinks to work out, Hank has hung in there to make sure all the minor issues get resolved.If you're in the market for a Maserati or Ferrari, I highly recommend the team at Fort Lauderdale Maserati and Ferrari. I especially recommend Hank Carpenter and Dave Weber as I have first hand experience with them and must say it was the best new car transaction experience I have ever had.Charles Sweet, Boca Raton, FL

MICHAEL

Feb 2, 2016

HANK AND FERRARI FL MADE PURCHASING MY 2015 FERRARI F 458 SPIDER A GREAT EXPERIENCE . I HIGHLY RECOMMEND HANK FOR ALL YOUR PURCHASES . THERE IS NO ONE BETTER .

Bakes07

Feb 1, 2016

I spent a lot of time working with the team on the right car for me! They went above and beyond to make sure the vehicle I purchased was in the best possible condition and made sure I could get the best financing possible... They were patient with me and answered my many questions! This purchase was delightful stress free process!! Hank was super and his expertise was really beneficial during my purchase! thanks guys!

GFQsStrega

Jan 19, 2016

I have always had a great experience with Christian Vitteri in service with whom I have been dealing for years (we own a 360, 430 and a Maserati), I was looking for a black Audi R8 and I purchased one from them, Hank Carpenter was the service person and was extremely professional and helpful always getting back to me both via telephone and email. Very responsive. The other staff at the dealership is friendly and accommodating (the Finance Manager). We will be buying more vehicles from Hank and dealership. Mr. Marks was also very helpful because my initial contact on the Audi was through the internet and he followed up and gave me a couple of updates on the Audis they had for sale. Let me close by emphasizing the fact that after the initial sale, service is what gets you back (as far as I am concerned). Thank you. .

MACS458

Jan 17, 2016

These guys are all in this together everyone of them helps you in every way You could possibly need, my second Ferrari purchase from them, I wouldn'tThink of going anywhere else. Awesome from start to finish. Thanks reneeScotty Mac

erlevy1

Jan 9, 2016

I now purchased two cars from Ferrari of Fort Lauderdale. The service here is terrific. Hank Carpenter was very professional always getting back to me within an hour of my call and very responsive to my emails (even at night or on weekends). The staff at the dealership is friendly and accommodating. David Weber was very helpful and patient explaining everything. I have experience with several other area dealerships and have purchased two other exotics from other dealers previously. There is a difference in service and professionalism and the difference does matter. I highly recommend using Hank Carpenter for any purchase or lease of your next exotic car without any reservations. You will be very happy if you do.

pdorier

Jan 5, 2016

I have bought many cars in my life but never from the internet without seeing and driving the car. My 599 GTB was a first in that regard and I was satisfied beyond expectations thanks to the diligence, honesty and professionalism of Hank Carpenter. The car was as described, everything is working perfectly and runs like a champ. When I am back in the market I will definitely consider Ferrari of Fort Lauderdale and Hank Carpenter in my research.

pdorier

Jan 5, 2016

I have bought many cars in my life but never from the internet without seeing and driving the car. My 599 GTB was a first in that regard and I was satisfied beyond expectations thanks to the diligence, honesty and professionalism of Hank Carpenter. The car was as described, everything is working perfectly and runs like a champ. When I am back in the market I will definitely consider Ferrari of Fort Lauderdale and Hank Carpenter in my research.

flipflip

Dec 15, 2015

Hank Carpenter took time out from a party after hours at the dealership to deliver my Maserati. He went over all the car functions and properly programmed phone and satellite radio. He's the man!

Coinmitch

Dec 10, 2015

I had such a wonderful buying experience with Hank Carpenter that I couldn't think of anyone or any other dealership to deal with. Very professional with great followup

hanktwaters

Nov 28, 2015

Hank Carpenter made the buying process easy and enjoyable. The communication with Hank was excellent, and he was able to get me a great price on my Maserati GranTurismo. Highly recommended.

AJ Ghods

Nov 18, 2015

I worked with Hank Carpenter. Offered the best price on a Masarati GT in town and also in other states. HE was great to work with without the pressure. He is knowledgable and compassionate. He was always available on his private phone and responded when called or text. He was very thorough and helpful in every imaginable way. The store is also immaculate and surreal. Great venue and location. Plan on upgrading to one of the higher end cars in the future and plan to stay at Masarati-Ferr of Fort Lauderdale.

RL

Nov 18, 2015

I purchased a new Quattroporte GTS from Leo Cifuentes of Maserati of Fort Lauderdale and Leo could not have been more accommodating. It was a most enjoyable experience. I highly recommend Leo for your next purchase.

gible123

Nov 10, 2015

I had an excellent experience with this dealership. Everyone was friendly and helpful. The process was easy and fast. I would highly recommend Ferrari Maserati of Fort Lauderdale to friends and family.

gonegirl

Nov 6, 2015

Everything about my experience here was beyond my expectations. I didn't anticipate the genuine warmth, extensive knowledge and helpfulness, and determination to make sure I was nothing less than thrilled, which was exactly what Hank Carpenter did. He saw to it I got the car I wanted even though it wasn't on the lot. It's clear he loves his job and values every single customer, which made the leasing of my dream car even more fantastic.

Gonegirl17

Nov 6, 2015

Everything about my experience here was beyond my expectations. I didn't anticipate the genuine warmth, extensive knowledge and helpfulness, and determination to make sure I was nothing less than thrilled, which was exactly what Hank Carpenter did. He saw to it I got the car I wanted down to the last detail, and made the process swift and fun. It's clear he loves his job and values every single customer, which made the leasing of my dream car even more fantastic.

Miami Lawyer

Nov 2, 2015

I dealt with Leonardo of Fort Lauderdale Maserati and he was great. Car was ready and I was out of the dealership in a few hours.

Miami Attorney

Nov 2, 2015

Walked into the dealership, salesman had the car ready.Experience was great and I was out of the dealership fairly quickly.

Maserati

Oct 29, 2015

Dealing with Hank was a pleasure, he is not only knowledgeable but also a true professional throughout the transaction.'Highly recommend and make sure to ask for Hank Carpenter!

Luis

Oct 27, 2015

The whole process was fast and professional. Salesman, rene knew the car and the process was smooth.

DRC2015

Oct 26, 2015

I bought a used car, and Filip took the time to learn what I was looking for to find the right car for me. Then the rest of the people at the dealership, from finance to management helped to make the deal a reality. After buying many BMWs at a dealer 5' from home, I am glad I drove 1 hr to meet these now new friends.

Jeff E.

Oct 25, 2015

I met Hank Carpenter just over 8 months ago when I walked into Ferrari Maserati of Fort Lauderdale to check out a Maserati. Hank was an absolute pleasure to work with, & he helped me figure out the ideal car to buy without overselling. I've been loving the Maserati so much, that I recently came in and purchased a 2nd one for my wife. If you're in the market for a Ferrari or Maserati, I would highly recommend working with Hank Carpenter as he is extremely knowledgeable and very professional. More importantly, Hank stays involved long after the sale is completed. Hank has been beyond helpful for any needs that have come up along the way. Thanks again for all of your help Hank!

Suzanne B.

Oct 24, 2015

I dealt with Filip in Sales and he was wonderful! Followed through on everything he promised. He gave us a spectacular deal on the Maserati Ghibli and went over all the features in the car. I would definitely recommend using Filip in your next purchase of a car from Ferrari Maserati of Ft. Lauderdale. The financing was easy and painless. In and out with a beautiful new car. Filip even called me the very next day to check on me and how I am enjoying the car. Very professional and courteous.

Stacy

Oct 24, 2015

Hank Carpenter is the only one to speak with when considering a high end auto. Not only does he know these cars inside out, he's truly a pleasure to deal with!

Tyry7777ataol.com

Oct 22, 2015

This place is awesome! Never expected to find a 10th Anniversary Jeep Rubicon at a Ferrari store, but I did! Place looked like a museum, and the people treated me great! Had an amazing experience, highly recommend checking this place out, if your in the area, even just to see some cars you don't see everyday.

cb1999

Oct 21, 2015

I could not be more disappointed in a dealership as I am with Ferrari Maserati of Fort Lauderdale. Prior, I drove a Mercedes and BMW, then decided to get a new 2015 Maserati this time from Ferrari Maserati of Fort Lauderdale last month. The entire experience has been a SERIOUS disappointment. The sales person, Demetrio Merlino was nice and pleasant to deal with when I was at the dealership. However, everything from there on was mostly a disaster. My brand new 2015 Maserati Ghibli is less than one month old and is going into service for the THIRD (3rd!!) time in last 3 weeks for the exact same issue!! Not only that, the service guy I was assigned to, Luis Cue, was rude, disrespectful and xxxxxx. He also lied about the first repair (told me that they replaced the low battery of my new car with a NEW battery... but then found out from the service manager a week later that it was a "lie" (verbatim, as the service manager put it)... turns out they only "charged" the dying battery). Why would my brand new car with 23 miles on it have a bad battery? And why would they LIE and say they REPLACED it when they only "charged it". I had to have the service manager look up all the paperwork to confirm this lie, which he did. Additionally, the two times that they gave me a loaner car, Luis Cue marked the paperwork as stating that the gas tank was Full, when it was almost empty (1st loaner) and then marked the paperwork for the second loaner as having a full tank when it was at a half tank (I have photos to prove). He incorrectly marked this paperwork, expecting that the loaner vehicles be turned back in with a full tank. He is dishonest and xxxxxx. He does not communicate properly with female customers and does not apologize after rude behavior. Very disappointed that a brand like Maserati would employ a service employee like Luis Cue. He did not care about the issues with my car, that were very serious. He had no concern to repair my brand new car that I had been so excited about and instead, just casually told me I could "lemon law" the vehicle. He had no regard to help me! I just wanted my brand new vehicle to work properly- is that too much to ask?Moreover, my car has had the SAME EXACT issue where the horn/alarm goes off randomly while I am driving (very dangerous as I have to actually pull over, stop, turn off the car, and then turn on the car in order to get the alarm horn to stop sounding) for the entire time I have had this car, which as been less than a month. It has been serviced twice and is going back in for service for the 3rd time for this same issue. I even have video footage of this occurring! This happened to me twice this morning (October 21st) and I just got my car back (out of service) from the dealership less than 2 days ago. This issue keeps reoccurring after they have serviced it for this twice already and is now going into service for the third time now. This is very serious as I have to pull over each time, even when I am in moving traffic, just to stop and restart the car! Also, the car has locked me out of the vehicle twice (with the keys being inside the car) which it is not ever supposed to do (service confirmed this). One time, my dogs were inside the car and I went to open the door to let them out as I got out and all doors locked immediately. This was very serious. Yet, Luis Cue did not care. Had I not had access to a second set of keys, I would have had to call 911 or a locksmith to get my dogs out. But again, no concern from Luis Cue. He would not even directly discuss or communicate with me and instead would only address my boyfriend, as he is xxxxxx and does not deal well with female customers. He even degraded me in the office as he tried to "explain how to read a gas gauge of a car"... Disgusting. I have been driving for almost 2 decades, have an MBA degree, and can certainly read a gas gauge of a car to see if it is "half-full" or "empty." This was sincerely a disrespectful comment from Luis Cue. The only good thing I can say about the dealership is that the service manager, Gabriel Casanova, took over the assignment of my vehicle issues and at least, he is very kind and actually responds quickly to all messages (I can't say this about anyone else at the dealership). He has been attentive and has made my vehicle much more of a priority after the amount of upset I have dealt with after 2 times of the car being in service. Gabe is probably the best asset (or the only asset) that the company has, so far as I have met. However, when I asked for the contact information of the General Manager of the dealership and any/all other upper management to discuss the serious matter of my car going into service for the 3rd time for the same issue, I was not given the contact info for any such persons. (so maybe there are some other good managers at the dealership, besides Gabe Casanova, but no one has been willing to connect me to any other managers so I wouldn't even know... I can hardly get a response back when I call the main dealership phone number).What's more is that Nicole Diamond, the Title Clerk, would not respond back to several phone calls and voicemails for over a week after I relentlessly reached out to her about the Registration on my brand new car being incorrect (Name). Additionally, Brandy Herndon, the F&I Manager did not disclose some of the important information on the lease and would not respond back to phone calls or emails when I requested copies. Once this dealership closes the deal with you, they have such low standards for response time and concerns for any issues regarding repairs, registration errors, missing financial copies, service appointments, requests for speaking with higher management, and more). I never, EVER, expected such lack of details from any car brand, especially that of Maserati. At this point, I am still waiting to have my NEW car repaired for the multiple and repetitive issues that it is still having. I have had this car less than one month and it was brand new at 23 miles when I got it on Sept. 23rd, 2015. Not only am I disappointed that the car is having so many problems still (and going into service for the 3rd time in 3 weeks since getting the car), I am more disappointed with the way that I have been treated by the staff of this dealership, other than Gabe Casanova. This whole experience has had me so upset and stressed, and yet, there doesn't seem to be anyone else at the dealership going out of their way to improve my overall experience to make me feel better. I understand that a car can have issues and technical problems, but there is absolutely NO REASON for the way that I have been treated by most of the staff at Ferrari Maserati of Fort Lauderdale. There is such a low standard of response and lack of care by this dealership. I have no idea what to do at this point but to hope and pray that they can fix my new car correctly this time. I don't want to have to take it in for the same issue for a 4th, 5th, or 6th time. I am really praying that this dealership can get their act together, fix my car, and at the very least, treat me like a human, with respect. What's worse is that I got this new car due to my last car being totaled when a drunk driver hit me head-on near the airport in Miami (could have killed me), so I am so extremely busy with doctor appointments every day and have surgery scheduled in a few weeks due to the injuries. Therefore, I am already stressed and in pain everyday, but on top of it all, I am spending numerous hours going back and forth to this dealership and spending hours at the service department each time to fix the same exact issue with my car. I have spent nearly as much, if not MORE, time driving a loaner vehicle than I have had an opportunity to drive my actual new car. I am so disappointed and just want my car fixed properly, decent response time, kind communication and a level of concern for this situation right now. I don't believe that this is too much to ask from a great brand, as Maserati. Again, I am just hoping and praying that Ferrari Maserati of Fort Lauderdale can and will fix my car so it actually works, and that they can be kind, honest and respond back quickly. More than anything, I want to be treated with respect, which so far, this dealership has failed to do. I can't even get in touch with any top management except for the service department. I would really like and appreciate this dealership's upper management to contact me to address these issues, if they even care. Please wish me luck.

1110111

Oct 16, 2015

No transparency and not trustworthy in what they tell you. 1st visit for just a Maserati test drive I end up waiting 3 hrs for lease approval. After 3 hrs waiting they tell me the decision to be pending . Pending on what??? What facts could possibly change? Another customer went through the same thing waiting 3 hrs like me. Never experiencing such a long wait I emailed them next day that I was not interested anymore.2 days later they call me saying I have been approved for $899 with 4K down for financing and to come to pick up the Maserati right away. Surprised and excited I drive over 1 hr to get the deal. They changed the numbers from $899 to $1300 with 5k down at 16.9% interest rate 72 month offering a used 2014 Ghibli S Q4 over 19000 miles with damage at the rear bumper (what they will fix).I walked away disappointed and disgusted by their sales ethic. This is not what I expected from a high end dealership. Deeper investigation directly with Ally Bank in NY showed I never had been approved in the 1st place and decisions are immediate. Experiences made - you decide yourself!

cruz458

Oct 15, 2015

Lanel and the team at Ferrari of Fort Lauderdale made the Ferrari buying experience seameless, easy, and fun. They helped me find the perfect car, set up financing, and arranged delivery within 12 hours. Lanel walked me through the numbers, warranty, and the car in a way that was easy to understand and non-pressuring. I would HIGHLY recommend you call Lanel if you are going to be purchasing a Ferrari or Maserati!!! Thanks again, I love my 458!!!!

FORMER NMB GIRL

Oct 15, 2015

I was asked to handle the end of a transaction . Leo was amazing and did everything he could do to make the final transformation from the dealership to the buyer very easy . He is informative and gets things done . Everyone should buy a car from him . You owe it to yourself. His attention to detail and knowledge of the high end cars was outstanding . Thanks Leo you are the best .

Tom C.

Oct 15, 2015

I bought my first Ferrari from Lanel at Ferrari of Fort Lauderdale and it was an amazing experience. We were able to come to an agreement on a fair price within a few hours, they arranged financing for me quickly, and the delivery experience was flawless. Communication was good through out the entire buying process and they made me feel very comfortable about getting into my first italian super car! I would HIGHLY recommend any one thinking about their first exotic car to talk to Lanel at Ferrari-Maserati of Fort Lauderdale!

Ted Werblin

Oct 11, 2015

Hank Carpenter recently helped me purchase my F430 Spider. He is simply the most amazing salesman I have ever worked with. Besides an incredible knowledge of the vehicle, he was tremendously helpful in all aspects of the deal, finding the specific vehicle that I wanted, accessories, financing, delivery arrangements, simply all arrangements of the deal. He put together all the details of the sale in a professional, courteous, and helpful manner. We looked at several other vehicles/dealerships over a two week period and Hank made them all look like amateurs. This is my second purchasing experience with Hank and it will definitely not be my last!!

Sakhtar

Oct 10, 2015

Because of Hank's professionalism and courteous treatment our experience of buying a Maserati was wonderful. We won't hesitate in giving you referrals. Thanks and best of luck Hank.

Aldebaran66

Oct 5, 2015

Last week I joined the Ferrari family. I have shopped at and purchased from several dealerships in Palm Beach and Broward counties in the last few years. This is by far the best experience I've had, made so for the most part by HANK CARPENTER. In 33 years of buying and owning cars, I've never met anyone with a bigger passion for their product. Hank loves what he does and it's evident in his commitment to making sure that you, his client, are happy. He insisted on coming in on his day off to deliver my gently used California! And the whole team worked at lightning speed to iron out the details and have me in my sweet vessel in just a few days. Special shout out to Rod Rees who also went out of his way to ensure that I had the best possible deal. Also, to Brandy Herndon who led me expertly and painlessly through the closing. Thank you all. Alex and I look forward to a long happy relationship!

Jeff

Sep 28, 2015

I met Hank just over 7 months ago when I walked into Ferrari Maserati of Fort Lauderdale to check out a Maserati. As mentioned previously, Hank was an absolute pleasure to work with, & he helped me figure out the ideal car to buy without overselling. I've been loving the Maserati so much I just came in and purchased a 2nd one for my wife. If you're in the market for a Ferrari or Maserati, I would highly recommend working with Hank Carpenter as he is extremely knowledgeable and very professional. Thanks again for all of your help Hank!

prestige0426

Sep 25, 2015

Hank works around the clock and will cater to every need of his customers. I've dealt with many car dealers in the past and he is by far the best. His customer service/knowledge and great personality make buying a car a pleasurable experience! I highly recommend Hank Carpenter from Ferrari Of Fort Lauderdale!

MICHAEL

Sep 8, 2015

HANK WAS A GAME CHANGER. TREMENDOUS CUSTOMER SERVICE , AN ABSOLUTE PLEASURE TO DEAL WITH . HIGHLY RECOMMEND HANK FOR YOUR NEXT PURCHASE. SERVICE DEPARTMENT DID A FANTASTIC JOB AS WELL..

Shunt599

Sep 4, 2015

First met Hank when he worked for the local Ferrari Dealership in NC. He was on a work trip. Got to learn very quickly that he was a very passionate person who is one of the most valuable resources when purchasing an exotic vehicle. Florida is lucky to have him and so are you if you've ever encountered him. A true gentlemen and willing to share information anytime.

Carlos

Aug 28, 2015

Great customer service and friendly team. It was truly a pleasure to deal with Hank. No pressure whatsoever. Highly recommend this dealership - worth the drive from Miami!

nicolas.soria

Aug 27, 2015

Hank/Dave/Financial lady (sorry don't remember her name),Great team. Great experience. Best customer service.We were treated as a king and queen.Super educated people that know what they are doing.The owner is really nice.PS: the coffee is good too ; )Nicolas.

Terri

Aug 7, 2015

From the moment we walked into the dealership Hank went above and beyond to get us the car of our dreams. He found us the car that we wanted at the price we wanted. There was no pressure and he followed through on everything that he said he would. His customer service and dedication to his customers is outstanding. Dave made it all happen and Brandy made the financing a breeze. Our whole car buying experience was a pleasurable one. This is a first class dealership. I would absolutely recommend Ferrari Maserati of Fort Lauderdale. I would not go anywhere else!

Muriel

Aug 4, 2015

From the first moment I spoke with Hank I have had nothing but top of the line customer service. We first spoke on a Sunday, his day off, yet the answering service put me in touch with him and from that moment on he has been very attentive to all my needs. I actually had a bad experience in a Maserati dealer in Miami and drove up to Fort Lauderdale to see if things went better there....and yes indeed. It was worth the drive. Hank and everyone at Ferrari Maserati of Ft. Lauderdale made my car buying experience a pleasurable one. Thank you.

shane

Aug 4, 2015

Hank was very relatable and had a very no pressure approach which we appreciated. We were very specific and were looking for an advertised promotion. He didn't try to upset us and just made the whole experience pleasant for my wife and I. Brandy made the financing easy and Dave came by to offer a little gift to our baby which was a very nice gesture. Will definitely be back.

Nansea

Aug 3, 2015

After going to Maserati of West Palm beach and being told they couldn't get me the color combination I wanted, it was such a pleasure to be told by the Ft. Lauderdale dealership not to settle on just any car. They asked for a list of important items my husband and I wanted and within 30 minutes they were having it shipped from a dealership in New England. What a great team! Hank really worked hard to make this an easy enjoyable purchase. I highly recommend this dealership and Hank was the best car salesman I have ever worked with.

Bart

Aug 2, 2015

Hank Carpenter, Dave, and Brandy made the car buying experience pleasant. No pressure...no apparent pre-programmed tactics, just knowledgeable and informative professionals. Good follow-up throughout the process.

VAB

Jul 23, 2015

Hank Carpenter was an absolute joy to work with. He was extremely knowledgeable and very personable, making my purchase a true pleasure.. Love my new Maserati:)))

Rose Gauthier

Jul 13, 2015

Ferrari Maserati of Fort Lauderdale is definitely the most wonderful car dealership I have ever bought from. Hank Carpenter and Brandy made me feel so comfortable buying the car of my dreams. Everyone was so friendly and helpful and the management team made sure that I was happy in ever. I highly recommend!!! Thank you Hank for the hospitality!!!Rose Gauthier

Italian Stallion

Jul 9, 2015

The service I received was excellent. Pleasurable to work with. Very accommodating. I would like to thank Gabriel, Hank, Rod and Brandy for the experience.

Marc Allen Brown

Jul 5, 2015

Eyal has been great from purchase to present with his outstanding customer service! He does a outstanding job of making anything you may need at Ferrari Maserati move along so seamlessly.Marc Allen Brown

Costinha

Jun 15, 2015

I had a great experience with Eyal Tabib. He made it an overall easy transaction from start to finish. I look forward to our next lease together.

FCAR

Jun 15, 2015

Class A Experience. Have been a repeat customer for years. The team is always helpful and super accommodating. They also have a strong understanding of the product.

overseas1492

Jun 14, 2015

Eyal was very knowledgeable, friendly and great with a follow through. He helped me with finding the right vehicle we wanted, made the delivery and introduction course on my new car at my residence! He went out of his way to make sure we are happy and got exactly what we wanted. I will continue to buy all my sports cars from him and the dealership!Frank N.

Sim1

Jun 12, 2015

Very helpful in every area. They even helped me find the right car insurance. The car was impeccable when it was delivered. I recommend it.

hemantahire

Jun 11, 2015

I had a very pleasant experience leasing Maserati Ghibli. Eyal worked with me to give me the best price and options. No hassle experience and it was great working with Eyal. I recommend him to everyone who is interested in buying/leasing Maserati.

Quattroporte Lover

Jun 11, 2015

I leased a new Quattroporte and had a fantastic experience. I got a great price, and the service I rec'd from my salesman, Hank, was truly world class. He was extremely responsive, honest, and reliable. I would recommend anyone looking for a new high end car to reach out to Hank - he will treat you like family.

jackdlist

Jun 10, 2015

everything was done perfectly and professionally . i could not be any happier with buying the car at this dealer.over the years i have bought many high end cars and can not recall another experience any better....

CoCo1

Jun 9, 2015

I was looking at cars outside show room at 8pm , Hank came out answers all are questions and came back the next day on his day off. I'm CEO Of a Staffing company I founded 17yrs ago this is extraordinary customer service, I will buy another vehicle from Hank

Carmen

Jun 9, 2015

Eyal Tabib was my salesman. His professionalism, excellent service and outstanding ability convinced me to do business with Maserati. A great experience. I will highly recommend Eyal in the future.

MarcZolfaghari

Jun 8, 2015

4 weeks ago I purchased my first Ferrari from Eyal. Great customer service and follow up. He was extremely knowledgeable and I closed the deal in less than 15 min.

Tonatiuh

Jun 8, 2015

Business is all about trust! From the first day, Eyal was totally customer centric, open to explore options and to position the best conditions. His knowledge and commitment with personal services make a huge difference when making a decision for my 2016 Maserati Ghibli.

dtenner

Jun 8, 2015

We purchased 2 vehicles and Eyal was excellant. He was extremely knowledgeable and treated us great. The dealership and Eyal went out of their way to accomadate us.

AV

Jun 7, 2015

Eyal and david webber went way beyond expectations in making sure i got the right car for me.Their concern did not stop when i left the showroom. They have been easily available if i have had any questions.It is cliche... But they care and wAnt to be the top dealership for their cudtomers

Zucchero

Jun 5, 2015

Excellent experience. Eyal was very knowledgeable and made the buying experience enjoyable. Professional and courteous service. I have never experienced such a simple process in buying a car.On the finance and documentation side, Brandy Herndon was also a joy to work with.

mustangboss

Jun 4, 2015

I recently purchased a gt500 from Leonardo Cifuentes. To be honest, I am a little difficult to deal with being that I collect a lot of cars and have high expectations. Mr. Cifuentes was more than willing to overcome all of my obstacles and make my purchase effortless. He is truly a professional and strives to make customers happy. I highly recommend seeing him at Ferrari of Ft. Lauderdale.

drpetedip

Jun 4, 2015

the sales personnel were awesome.. they went above and beyond their job to get me the car i wanted.. they also worked with me in returning a lease that had nothing to do with their dealership just in order to help me out..HATS OFF TO LANEL DELGADO

ruru

Jun 2, 2015

If it wasn't for Hank we would still be looking for a car. He was so friendly and knowledgable. Love my new Gran Turismo! He gave us a fantastic deal and made us feel like family. Thanks Hank!

jgruebele

Jun 2, 2015

My experience here was pleasurable, hassle free and convenient from the moment I got a hold of Lanel with Maserati. Very straight forward, easy to work with and very thorough, the transaction was a breeze and I couldn't be happier with the car. It's rare to find people like Lanel who are genuine and really want to help the buyer. I look forward to referring many friends and family his way so that they can have the same experience I enjoyed! I also worked with Brandy in finance and she was the same thing, straight forward, warm, friendly, honest and willing to help in anyway possible. Hats off to the whole team at Maserati, you've turned is into loyal customers of this location for sure.

huayra90

Jun 1, 2015

Lanel was very helpful, and quick to attend during month-end. He was able to get me a fantastic deal on a Quattroporte GTS. He was very nice, professional, and knowledgeable in every aspect. I would highly recommend him to help you on your next purchase! Also, the dealer atmosphere was very relaxed and enjoyable.

MrMuniz

May 28, 2015

Best place to buy a Maserati/Ferrari. Felt like family since the moment I walked in. Lanel is very professional and was able to get me a great deal on my new Maserati Ghibli. Special thanks to Brandy Herdon in finance department who went above and beyond to get me my loan at my terms. Thank you!

MynewGTO

May 27, 2015

I was lucky to find Hank. I connected with him on a Sunday night through the answering service. He was more than happy to spend all the time I needed to feel I found the right guy. Even after hours. 1 day later we closed on a great car. He saw the deal all the way through from service to helping me with the out of state delivery. I'll be back at FFL because of Hank Thanks.

ARFerrari

May 24, 2015

I specifically decided to do business with Ferrari of Fort Lauderdale due to online review's I read on this site specifically about Hank Carpenter. I am very happy with my experience. The best part is when issues arose they worked through them with me and were reasonable, courteous and kept their word. Hank was amazing and I really appreciate his transparent honest approach which is rare in dealers these days. My favorite quality is when he doesn't know the answer to a question about a car he will just tell you he doesn't know, NO BS. I love that! Too often other dealers will give you incorrect information about Ferraris. Hank doesn't do that. Additionally the President (Garrett Hayim) even stopped by to Thank me for my business and reassure me on an issues which was promptly resolved. Overall great service! This is why I will continue doing business with Ferrari of Fort Lauderdale. Also for service I was concerned living in Miami Beach that it would be too far and I would be forced to use another company closer to me However this was a non-issue as they include a complimentary pick up and delivery with a reliable Ferrari tow company. Additionally while my car was in getting a 3M clear bra they went above and beyond to ensure it was done to the highest standard and Denio from Service would even text me photos of my car to let me know my baby was safe and sound and kept in doors the whole time! :) I highly recommend Ferrari of Fort Lauderdale for purchasing a new or servicing your current Prancing Horse.

luxhomes

May 22, 2015

Lanel Delgado and Leonardo Cifuentes make a great team. They got us the best deal possible in a 2015 Ghibli. Glad we could get our car after we shopped around for it in several dealers we finally got the upgraded car we wanted. Nice people. Great Service. Very professional. The place to go if you want a high end car!

marc

May 20, 2015

ferrari californiaHank Carpenter, did a great job describing the car, the transaction was smooth and fast. The car arrived at my front door and it was PERFECT! Hank will be my go to guy on the next one.ThanksMarc .

XimeRFK

May 17, 2015

We just got my new 2015 Ghibli and I am so happy with the car and the fact that we got it from Ferrari Maserati of Ft Lauderdale!!! We shopped around not only for the Ghibli but other similar cars too and the people at this dealership won us over. Lanel Delgado was the man who helped us from beginning to delivery of the car and he was GREAT!! I highly recommend him. If you are in the market for a high end luxury car make sure to talk to this dealership and Lanel before you make up your mind. The whole experience was seamless. The entire team was very professional and the whole process was really easy and fun. Not to mention that the dealership is a charm with a fantastic collection of Ferraris and Maseratis for you to browse while you are there. Overall excellent service and a great experience. I am so happy we are know clients and we will surely be going back for our next car.

Heidi_Reviewer

May 11, 2015

This was my first experience buying a Maserati . Working with Hank and Dave made it so easy . These gentlemen are true professionals. There Integrity and honesty made for a comfortable experience. I have purchased many luxury automobiles thru the years and dealing with Hank and Dave was one of the best experiences .

Ferrariman

May 11, 2015

I took delivery of a Ferrari California and my sales person (hank) went the extra mile to make sure he went over the car with me, make sure I was informed, knowledgable of the detail of the car, and that I was 100% satisified. At the end of the day, he took all the time needed to ensure a pleasurable experience. What makes this remarkable was hank was not the actual sales person (I'm sure did not receive a commission) as I purchased the car from the ny store so he was just doing somebody in ny a favor . Anybody looking in s. Fl I highly recommend asking for hank.

AndyB11

May 4, 2015

This was the first car I have purchased from a dealership in 17 years. I have avoided dealerships because of the unpleasant experience. My experience with Hank and Dave was painless and enjoyable. I would highly recommend them to anyone. Andy B

munizdev

Apr 30, 2015

Excellent dealership, great experience, Lanel was the best sales person, negotiation was painless, explained every detail about the car, followed through on everything that was promised.

David

Apr 28, 2015

This was by far the most pain free car buying experience I ever had. Hank did a superb job in finding the car I wanted. They were very friendly and accommodating. Hank and Dave both did a great job in making me feel confident that I was purchasing the right car for me.

Martell1

Apr 27, 2015

It was such a pleasure to deal with Hank. Hank was the nicest , professional salesman that I have ever dealt with.He want out of his way to get us the car we wanted in a timely way.I have already recommended him to some people who will be looking to get a car soon.Thanks againTed Zane

Kevin

Apr 27, 2015

I was very happy with the professionalism and honesty from the salesman, Lanel L. Delgado. All things about car are great and on the mark.

rrothbaum

Apr 27, 2015

Hank was nothing short of awesome to deal with. He was extremely transparent and candid and made my experience a very smooth and easy one from the moment I walked into the dealership to the moment he handed me the key to my new Quattroporte. I will certainly be purchasing another car from Hank in the coming years after I am done enjoying this one!

Bentleydriver

Apr 21, 2015

I had a great experience buying my latest car from Hank Carpenter at Ferrari Maserati of Ft. Lauderdale. Hank was knowledgeable and friendly and the owner, Garrett, also took the time to introduce himself and make sure I received excellent service. I bought the car I wanted at a fair price and received a fair trade in value for my old vehicle. If you are looking to buy a great exotic car, I recommend you go see Hank Carpenter at Ferrari Maserati of Ft. Lauderdale anytime.

Ralphie002

Apr 14, 2015

I want to begin by saying that I have not purchased a car through a dealer for several years. I hated the entire process and opted to work via brokers. This has been my first purchase in 12 years directly from a dealer and honestly I don't think I will buy anywhere else again. I contacted the dealer online one evening and within minutes Lanel Delgado emailed me asking me a few questions and starting working on my deal. The next day we had agreed on all of the terms and 2 days later I had my car. Lanel was extremely helpful and professional and most of all down to earth. Not what I'd expect from a elite leveled automobile sales professional, but he was great. Tametha guided us through the entire finance portion and it was one of the fastest, easiest and most painless experiences I have had. Honestly, my expectations at all levels during this experience were exceed beyond what words can say. Thanks again Lanel!

Justscottf

Apr 8, 2015

I have never written a recommendation for a salesperson before but that is because I have never met one who cares more about the needs of his customer and making them his priority. As soon as we started talking I felt a very comfortable feeling. He is there for you without pressure and does everything he can to make a deal happen for you. After we decided to purchase our car we asked to be able to take it home the same day and Hank made it happen staying with us well beyond closing. I know this dealership must know that Hank Carpenter is an asset in every way from his professionalism and his caring for his customers and making them leave happy and content with their purchase. Please know that we came to only look at The car and I know it was because of Hank that we left with our new Maserati

Love F car

Apr 2, 2015

Great experience with Rene. Smooth purchase and very nice. Always returned my phone calls and was always available when I called. I highly recommend him.

Adster

Mar 16, 2015

Lanel Delgado was nothing short of a hard-working, excellent salesman. I never felt pressured or anything! He was truly amazing! Send your friends!! Amazing Service.

Mike Koning

Mar 16, 2015

Hank was not only very friendly, but he was also very personable with me as well. I was in the dealership more to browse then anything else and Hank still managed to make me feel valued and seemed to generally appreciated talking with me. When I am more serious about purchasing a Ferrari or Maserati I wouldn't consider anybody else other then Hank Carpenter in Fort Lauderdale.

KeyBiscaynebuyer

Mar 15, 2015

Excellent service. Hank was great from beginning to end, in a car search that lasted a few weeks. It was a pleasure dealing with him. I'll certainly refer him to my friends interested in Ferraris and Maseratis.

Kaplansec

Mar 14, 2015

Hank is the best salesman I've evr worked with !!So helpful and honest !!Rod was also very helpful in evaluating my trade. They both made the experience perfect.

pmulligan123

Mar 11, 2015

I recently purchased a car from this dealership and everything was top notch from the price I was able to get to the service I received. Lanel made my purchase a very simple and seamless transaction. I would highly recommend any of my friends or family to both Lanel and this dealership!

Kneedragger

Mar 10, 2015

I recently purchased a car from FFL and my experience with Hank, the salesman, was terrific. Hank was very knowledgeable about the models I was considering and really helped me decide on the model that was the perfect fit for me. Hank helped me consider other factors that I had not originally considered, but proved to be very important, and that tells me he was more concerned about my satisfaction rather than selling the most expensive car he could. Hank is a great asset to FFL.

Pearljen

Mar 2, 2015

My experience with Maserati of Ft Lauderdale and Lanel has been great! Wonderful customer service. Lanel definitely goes above and beyond to help. Highly recommend!

Nora71

Feb 25, 2015

My husband and I had visited numerous dealerships in one week, prior to arriving in Ft. Lauderdale. We found Hank to be extremely friendly and approachable without being pushy. His willingness to be accommodating to our needs and requests made this experience so much easier to digest. I would not hesitate to recommend this dealership, but more than that, I would specifically recommend Hank.

Jlaurens

Feb 25, 2015

I found Hank to be extremely attentive to my needs. I bought the most expensive car I have ever paid for in my life with site unseen. I do not think I would have been able to do this type of a purchase with any other sales person other than Hank. Hank was very honest and hard working. He took my calls no matter what time it was and made me feel extremely comfortabl. For those of you that have purchased a Ferrari before - you know the feeling. I strongly recommend you to work with Hank, as he is a tremendous representative of the dealership and actually cares about the buyer. Thank you for making my experience as easy as it was.

nedwards111

Feb 22, 2015

As I contemplate my retirement in a fews years, I recently began to look for my "retirement vehicle" to plan my purchase. I was dismayed to learn that Hank Carpenter had left Foreign Cars in Greensboro as I have known him, and dealt with him for years. I was pleasantly surprised to find that Hank is now working for "The Experience Auto Group" at Ft. Lauderdale Ferrari/Maserati. I was able to visit Hank at the dealership this weekend and found his usual kind and professional mannerisms to be as evident as ever. While my purchase my be a few years away, the decision will be easy where to make it happen.... with Hank in Ft. Lauderdale. Kudos to the management at Experience Group for allowing our visit and for recongnizing the quality when they hired Hank, job well done!!

broderjb

Feb 16, 2015

Easy to work with. No BS. Love the Maserati and enjoyed the whole process. While some sales reps try to qualify you when you walk in the door, Hank was friendly and helpful. He has earned my repeat business which will definitely be a lot!

gordongmilleriii

Feb 14, 2015

I have purchased 49 cars in the last 29 years and am looking forward to something special for number 50. Thankfully, Hank Carpenter has joined Ferrari Maserati of Fort Lauderdale. I love working with Hank and look froward to buying my next one from him. Hank gets to know his customers and their needs and is not there to just sell you a car today, but wants to be there each time your needs change to help you with that purchase. My favorite car guy now at my favorite dealership... Now that is a winning combination.

Jeff

Feb 13, 2015

Hank Carpenter was such a pleasure to work with. He helped me figure out exactly what I was looking for without overselling. Loving the Maserati, and would certainly recommend working with Hank. Thanks for everything!Jeff

jane doe

Apr 3, 2014

Talked to salesman on phone,all he did was badmouth other dealers,sorry would never buy from them

Bob OKC

Dec 15, 2013

I dealt with Rene Cotera. I'm from Okla. traded two cars for a 2005 430 Spider . I shipped my two cars, overnighted the titles and wired the money based on Rene's description of the Spider. When the car arrived it was as he described. The first time I lowered the top it was misaligned an did not function properly. I called Rene he had Boardwalk Ferrari come pick it up and fix it at no charge to me. I was more than satisfied. They are great people.

gela

May 19, 2013

deception and robbery! afraid that they do not understand anything in the only Ferrari and extort money have not been able to find the cause of failures in the car even when the scoreboard was the reason for breakage of a terrible place! Sorry for my English

Robert Dalfen

May 15, 2013

not honest people,charged over 800.00 dealers fee on a 6year old car.I missed this at closing.Was told car was completly inspected.This was not true.Had to bring the car back 3 times before they got some of it right.My sales person was a throwback to the used car salesmen of the fifties and sixties who enjoyed reputations akin to bank robbers and con artists

Maserati Buyer

Feb 5, 2013

Great price. They could not get the contract done so they told me that they would deliver the car at my home. They did deliver the car on a truck. The salesman was scheduled to come to the house a 6PM to explain the car. He text at 8PM saying he was just leaving and would be over in 45 minutes. He text back at 830PM and was still at the dealership. We declined him explaining the car. They have not called to check on anything. Six figure car and just horrible experience

BPS

Jan 7, 2013

avoid them better places in the world to get ripped off

smalld

Jun 16, 2011

Just purchased a used california. originally dealt with Benn, then concluded the deal with John. Service was great, they did and delivered what they said they would.well done.