Evergreen Ford & Lincoln reviews

Dennis Ballo

Nov 2, 2016

Very organized, Brenda always makes our visits enjoyable. Even though they I have to pay for them.

Steveo

Oct 17, 2016

Arrived early. Got in immediately. Oil change finished by time I returned to work. I would have stayed if I had known it would be that quick. My boss took me back later that same day. It took quite a bit longer to check out. Thankfully I had my iPad to work on during the wait. :-)

Jody Allard-schwerman

Oct 3, 2016

Easy purchase, quick in and out, but the car's tired all had to be filled the next day and the wiper fluid was bone dry. Lack of basic service is the only reason it's not higher.

Kevin Ward

Sep 30, 2016

Get service every time I am there. Thank you for always looking out for the clients best interest.

Henry Allen

Sep 29, 2016

Mark Gregory is so Professional. He got us the price we wanted and we were in and out of the office in under 2 hours.

Celeste Etherington

Sep 26, 2016

Always complete service, with the customer's needs in mind. Thank you!

Jeff Williams

Sep 23, 2016

The communication was excellent. My vehicle looked great when I picked it up. Excellent.

Anthony Hopkins

Sep 23, 2016

Good fast service I have nothing more to say making me say more than I want to say is like turning this in to work and that's not cool

Douglas Clark

Sep 22, 2016

Thanks for the help...............................................

Dave

Sep 22, 2016

Very responsive and good deals. Only part I don't like much is the 3 step approach to sales where they sell you the car, then the accessories, then the warranties. Things can add up fast if your not careful. But most dealers do this so I can't really blame Evergreen for playing the game.

D

Sep 9, 2016

Ray and Jonathan are excellent. I really satisfied with your service!

Ardyth Oien

Sep 8, 2016

I was greeted quickly and car was ready a little before promised.

Patrice Cox

Sep 4, 2016

I got in and out quickly and Brenda was a great adviser. She explained what would happen and how long it should take. Great job!

Milton Swinford

Sep 1, 2016

Sales experience was excellent. Our salesman showed us only the vehicles we wanted within our budgeted price range. Everyone from sales, to finance, to the service dept. were just great. Will recommend dealership to others.

Peter Howard

Aug 30, 2016

Dan was great!! Easy going but willing to help in any way. Went above and beyond for us!! Thanks

Kevin Ward

Aug 29, 2016

Jeffery was amazing and very friendly and would refer my friends to him hands down.

Paul Graf

Aug 29, 2016

I was told by the check-in person that the service on my car would take an hour, so I elected to stay / wait. In actuality, the process took a little over 2 hours . . . so moderately disappointed, but the work is always top notch.

Joseph Zaratkiewicz

Aug 27, 2016

I am very happy with the work that was done in the reliability of your staff and mechanics . And that so far over the years you have honored all warranties . Thank you for that . And for that I will continue to drive from Kent to your dealership for all my automotive needs . But please recognize your people . They Bari far are your best asset . I think each and everyone of them for being there .

Dominic D'Angelo

Aug 27, 2016

I expected the requested service to take 1 day. I thought I was waiting in the waiting room for a ride home in less than 45 min my car had been given the requested service and was returned to me. I was and am amazed. Thank you Michelle and your service team. I do have 1 question. was the oil change synthetic? That is what I had expected but not see that in my service papers.

Chris Chappon

Aug 27, 2016

My vehicle has been to 2 other dealerships and it wasn't fixed until I made an appointment with Jeff Renati. Thanks for making me safe again on the road. Ford motor company should be thanking techs like Jeff for keeping Ford owners in their vehicles.

Kenneth Knechtel

Aug 26, 2016

Nick was ready with service documents for my Ranger when I arrived at my appointment time.Service done in about an hour and Nick clearly explained the results.

EdnaK

Aug 22, 2016

Cameron was super helpful while renewing my extended warranty. He is knowledgeable and very responsive to my questions. I also just had my 90K maintenance service! Great customer service as well!! I highly recommend Evergreen Ford overall.

Timothy Bainbridge

Aug 9, 2016

On time, noticed extra items and ordered new parts and set up a file up appointment on the spot

Carolyn Tilton

Aug 9, 2016

Everyone friendly and very helpful. My point of contact was especially helpful, keeping me apprised of the status of my service and making sure I had whatever I needed. Thank you

Joanne Murray

Aug 8, 2016

Very helpful staff from salesman to service dept. Previously owned car was very clean.

Brad Pickett

Aug 8, 2016

Great experience, truck was all serviced & did a great job washing it. Always have had a great experience with your service department & trust in it for the maintenance of my F-150.

Miles Austin

Aug 8, 2016

As always, came through with flying colors. I bought this car new from Evergreen Ford and though it just hit 160,000 miles it is running strong. Service has always been done by you, except for a few oil changes when travelling. I recommend you to my family and friends and will buy my next car from you. Best dealer experience ever, and that includes my experience with Lexus and BMW dealers for my cars over the years. Keep it up!

Michael Darrah

Aug 2, 2016

Outstanding service from start to finish. Jose (the salesman), Trevor (the general sales manager), and the englishman (the finance manager) are true professionals! Buying my Mustang was quick, fun and easy. If your in the market go ask for Jose, you won't be disappointed. Thank you again Evergreen Ford!

Larry Miller Jr

Aug 2, 2016

Awesome service, the guys stayed late to make sure my truck got repaired and we were able to make our weekend trip. Thanks!!The only thing I would do differently is to move the key drop to a secure location and have some sort of signage or person directing you as to where to drop off your vehicle. I ended up finding a service tech working late in the garage and was able to give him my keys as I didn't feel comfortable dropping my keys on the ground through the key drop with my truck parked only a couple feet away. Anyone could've walked up and picked up my keys and driven away with my truck. It was an awkward set up for sure.

Bill Gordon

Jul 26, 2016

After deciding to pull the trigger on a new F150 truck I shopped did some internet pricing seeing where people were buying. The hard part was finding a highly optioned F150 Sport/FX4 SCREW. As it turns out Evergreen had the truck. My salesman was incredible and so was the general sales manager who ended up doing the last round of negotiations. We quickly were able to come to a win-win deal.If you are tired of the typical car game do your research give Eric a call and he will get the job done. I shopped two other dealerships the NO Dicker guys in Kent that was a joke. Then I saw some great deals and took a drive only to feel like I was back in the early 70s and 80s buying a car. I was so happy they didn't have the truck I wanted even though they advertised and said it was their. In the end do a little internet browsing and call Evergreen ask for Eric. You will be very happy you did!!

Betsy Chapman

Jul 26, 2016

Overall, work seems to be well done and communication was pretty good. I was surprised that my car was not washed, but maybe this dealership doesn't offer that service. I received at least 5 calls fro 3 different people after the service telling me I owed more money. When I returned the call the first time, I was placed on terminal hold. When I finally talked with someone, I was placed on hold again for awhile. They finally figured out that the charge was erroneous. I had to give thought to all of the time of personnel, not to mention MY time, that was spent on this error. Why didn't they chase down the error before calling me?

Tiffany Brunjes

Jul 22, 2016

I will never go anywhere else outstanding service and the waiting room is super nice and if you have to bring your kids they have toys and are very nice

Lauren Brewington

Jul 20, 2016

The team at Evergreen Ford for was a huge help to me in financing and securing the 2016 Ford Escape I found online. For my first car buying experience it was a great experience!

Robin Dowd

Jul 19, 2016

Good experience. Will return for work that needs to be done.

Ockert Diedericks

Jul 18, 2016

Helpful staff.I would've expected a car wash to be included in the service. :)

Dylan Munn

Jul 14, 2016

The Ballard Firestone guys told me to go towards you because you're the best Ford dealership in the area. I was happy to confirm their opinion of you. You guys rock!

Donna Needham

Jul 13, 2016

The service advisor, Nicholas, was new to me. I'm always apprehensive when I work with someone new, but Nicholas was great. He explained things to me in an understandable manner, was personable, and ensured I was comfortable. Kudo to Nicholas!!

PR

Jul 9, 2016

I am not fond of car dealers and actually walked away from one prior to buying from Evergreen Ford. I was in no hurry and had the luxury of taking my time. I was originally looking for a completely different car and after a few emails iwth different suggestions of car options I went in for the test drive. The car was everything I needed and they wanted to sign that day (last day of the month), and I said no until I had my boyfriend drive it - they said no problem and gave me no pressure. I would shop with them again.

Daniel Cullman

Jul 8, 2016

The work was completed on time.The waiting room was acceptable.The staff was friendly and informative.

David Boyovich

Jul 5, 2016

My service is always done on time and correctly with a friendly clean environment

Daniel Cullman

Jul 5, 2016

The staff was helpful and accommodating.The waiting room was pleasant.Thanks,Dan

Eleanor Sweetwood

Jul 2, 2016

I was very pleased with the entire experience: from the beginning when I first contacted the service department and made an appointment, the service was excellent. I appreciated the follow up emails to remind me of my appointment. Once I arrived for my appointment, I was impressed by the organized and professional manner in which my needs were met. I found the waiting room pleasant and comfortable. At the last minute as I was leaving, I purchased windshield wipers and the associate asked if I would like them installed. I appreciated that the mechanic installed the wipers even though it wasn't part of my scheduled appointment. I will definitely return for future service on my vehicle.

Daniel Staber Jr

Jul 1, 2016

Evergeen Ford's sales and service staff and were both outstanding in every sense of the term. This is my second Escape; I will definitely purchase future Fords thru Evergreen and USAA.

Michael Ryberg

Jul 1, 2016

Evergreen Ford is the only place to purchase a car, Truck, SUV new or used. They are not high pressure sales and really care about there clients.

Lynne Hickman

Jul 1, 2016

Ken Meyers does a fantastic job with his detailing services. I have never had better and that's why we come back year after year to keep our cars looking great.

Barry Ferner

Jul 1, 2016

2013 Ford Focus - new clutch installed. Significant improvement in low speed sluggishness.

Shelley Watson

Jul 1, 2016

The staff at Evergreen Ford was very friendly every time I visited. The purchase transaction was fairly quick and easy and the staff easily accommodated our special requests.

Joan Wegener-schnaible

Jul 1, 2016

Long wait for small fix. Everything else was excellent.

Rolf Jacobson

Jul 1, 2016

Outstanding service as always. Check in was on time, service was completed in a timely manner.

James Creevey

Jun 30, 2016

It is always a pleasure to come into Evergreen Ford. Friendly, helpful staff. My detail job was excellent. Thanks, Ken and crew!!

Jay Norton

Jun 29, 2016

The service agent Kyle, was very helpful with answering my questions and helping out as much as possible. Although the enterprise rental shuttle was a bit slow.

Evan

Jun 28, 2016

I bought my car from Evergreen Ford in January 2015. Since then I have had nothing but positive experiences with the staff throughout the company. Kyle Rowe has been an excellent ambassador of the brand with his customer-first mentality. His genuine interest is in customer to company relationship and has built a customer for life.

Nikki Chellew

Jun 27, 2016

This being my 2nd 2015 Explorer with issues and having a bad experience with Fugate Ford, you could say I was a little impatient and not so forgiving as I would normally be. Kyle patiently took the time to listen to me complain about my first Explorer and it's issues and now this new one. He then explained the problem and resolution. Kyle reassured me that they will fix the issue and I was in good hands. My service tech, Kyle went above and beyond to ensure I was taken care of! I will only bring my car to Evergreen Ford from now on.Also, when I am ready to purchase a new card I will see Jeffrey in sales for assistance. Sincerely,Nikki Chellew

James Schultz

Jun 26, 2016

Great service---wait time minimal. Thanks---P. Schultz

Daniel Gunnells

Jun 24, 2016

BRENDA is awesome Dan in parts pretty awesome too.........................................

Amber

Jun 24, 2016

The staff was very friendly and helpful. I got there right as they opened and they got my car in as quickly as they could even though it was a recall; we had to schedule 3+ weeks in advance. They were super busy. I had to wait roughly 2 hours, but they had a nice waiting area equipped with refreshments and a TV! Time went by very quickly.

Frank Murphy

Jun 22, 2016

Brenda Lane's service with regard to my Ford Ranger was outstanding

Bryon Trott

Jun 22, 2016

A wash and vacuum of the car was included. I was happy about that.

Donald Cumming

Jun 20, 2016

The usual excellent service I am accustomed to receiving.

James Curtis

Jun 20, 2016

Your employees are very professional and low key. Robert was especially generous with his time which we really appreciated.

Lance Perrin

Jun 20, 2016

Was pleased to get most of the deal taken care of by e-mail before arriving at the dealership

Erick Zimmerman

Jun 20, 2016

The experience was great. Took less time than estimated, great customer lounge with WIFI. Great experience all around

Billy Cheung

Jun 20, 2016

Andrew at Evergreen Ford was very helpful. He got us set up for a test drive and was willing to do what he can to help us make a decision on a vehicle. We never felt pressured to do the sale right there and then, so it was very easy and comfortable to choose the right vehicle for us. The finance manager did a great job find the best rate for our auto loan, and Casey and Michelle, the service gal, were really helpful in getting my vehicle prepped and ready with an additional install I purchased on my vehicle.

Mark Anderson

Jun 15, 2016

Eric Kallberg was very helpful in making this a smooth transaction, I will recommend Evergreen Ford to my family and friends.Thank you,Mark Anderson

Frederick Mattison

Jun 14, 2016

Brenda always takes good care of my F-150 and it is always done in a timely manner.

Christina Piluski

Jun 14, 2016

My mom came in to buy a much needed new car. As she was waiting to complete her paper work, she called me down to view her purchase, meet Jeffery ( sales rep) and "you should buy one too from Jeffery ". So I did :) We both bought a Focus Titanium and are VERY happy with our purchase. Very relaxed and comfortable experience. Both my mom and I really enjoyed Jeffery and were very confident with his recommendations.

Renee Eakin

Jun 14, 2016

Service and staff was very helpful for the repairs on the Ranger.Thank you.

Martin

Jun 11, 2016

The helpfulness & friendliness. Brenda went out of her way to get a loaner since I had no appointment. I would recommend evergreens service center.thanks Brenda.

MPR08

Jun 10, 2016

I loved being able to do virtually 90% of my shopping, negotiating and communication via email with Ashley. She was engaging, efficient and uber responsive. Pretty much everything was ready to go when I came to the showroom, just had to meet with Mr. Ling to sign all of the documents, add the Ford Maintenance plan and I was done. Fantastic!

Wayne Smith

Jun 10, 2016

The service was excellent as always, especially the courtesy shuttle up to the Sammamish plateau. As tends to be the case these days, the repair seemed "pricey" but the car in question has been reliable for the last 6+ years, so can't really complain...

Constance Shaw

Jun 10, 2016

Kelly Bader helped me, and was really excellent. He listened, and then connected me with a car that was a perfect fit. Also - the entire team is really helpful. Fun people. Nice people.

George Carlin

Jun 9, 2016

Service was excellent and fast. Remote control in waiting room needs cleaning.

CP

Jun 7, 2016

Great experience. Fast and efficient. The salesman provided great recommendation.

Doug Rountree

Jun 6, 2016

Went in for a regular oil change and tire rotation for my Mustang. Staff was very nice and courteous. I got in on a Saturday which was awesome since I work and go to school full time during the week.

D. Mirkle

Jun 6, 2016

My service call was completed ahead of schedule, and for less than the estimated cost!

Mark&Linda

Jun 4, 2016

We've had several things fixed, by different mechanics, on our used Lincoln - that we bought from a private party. Finally, we were encouraged to take it to Evergreen Ford Lincoln for a diagnosis. We had it towed there twice when it wouldn't start; but they couldn't replicate what was happening to me on a random basis. Brenda kept us in the loop & had the mechanics bend over backwards, to no avail. Finally, she called & said that they could not diagnosis the problem; it was possibly one of two expensive fixes, but no guarantees. We had been praying for a specific & accurate diagnosis. We went to pick up the car & it wouldn't start for them when they went to bring it to us!!! Yea - God answered!! A less expensive fix was indicated - which we approved. Thank you Brenda for all you did on our behalf!

Scott

Jun 4, 2016

Mark Gregory was great to work with. Evergreen has a relaxed feel, no pressure and very helpful staff. Dropped in while driving from Montana to Seattle and drove away with a new Ford F-150!

Todd Lunde

Jun 1, 2016

We had a great experience. Did not feel pressured to purchase a car. The salesman was very knowledgeable and we felt like we got a fair deal. I would love to see a dealership that figures out how to streamline the process once someone decides to buy a car. That was the only thing that was somewhat frustrating but I know that's just the way it is.

Richard Cesari

May 31, 2016

People were friendly and work was done on time and on budget. That's all I can ask for.

theholstines

May 31, 2016

Ashley Funk, Mike Fulmer and the rest of the team are AMAZING here!! I've NEVER had a better buying experience than I did last night. These folks are INCREDIBLE! Told them what I wanted, what I wanted to pay for it and to call me when the papers were ready. They were professional, fast, non pushy, fun and amazing. They called me a few hours later and I literally went down and signed.... That easy! My trade wasn't an issue and for the first time EVER, I actually came out on top, not washed, not negative. I highly recommend them for your next car purchase.... (I've NEVER praised a dealership before, if that's any indication of how awesome they are!) Dealership was full last night, I can see why too! I went in intending to just 'look' at an Edge I found up north for a better price and ended up with a 2016 Lincoln MKX for around the same price I was intending to pay for the Edge. I couldn't be more pleased!

Carol Ellebracht

May 30, 2016

Your folks communicate well even when things do not go as planned.

Kendra Mccann

May 29, 2016

This was the easiest and least stressful car buying experience ever! I had my eye on an edge and they went above and beyond to find me a vehicle that I would be without a doubt happy with, which ended up being the Toyota Venza and I am I love with it! Ray was awesome with answering all my questions and making sure to only show me things he knew I'd like. It was awesome working with him! And the finance experience was just as easy, so helpful and easy. AND they repaired a minor issue with the vehicles that needed to be fixed in an extremely timely manner. I am so grateful for my experience at evergreen and will definitely recommend evergreen to anyone who is looking for a new vehicle!

Fattalice

May 28, 2016

I had to write because in 40 years of purchasing I have never found a dealer that was as professional and honest as Evergreen. Our salesman Mark was very very pleasant to work with. No pressure ( that's different) and wanted us happy. Talked to him on the phone and it was 100% of what he told me when I met him at dealership. No haggle remarkable price. All other departments ditto!! Never buy anywhere else. Lynn N

Todd

May 22, 2016

We appreciate that there was no pressure when we went to look and test drive - we looked, asked questions and left. That was a huge factor in us coming back and buying the car.

Brett Tietjen

May 21, 2016

Gary, Dan and team were very helpful in getting us the car we wanted at the price we could afford. Much thanks for all the work they put in. We will definitely be return customers.

Mike Lingerfelt

May 20, 2016

I had to wait too long for an appointment, about a week.

dunedin

May 18, 2016

I recently bought a CMax from Evergreen and was very disappointed in their attempts to gouge me at every step. I initially had a good experience with Kelly Bader emailing back and forth but when I went in to buy the car the Evergreen discount still shown on the website had suddenly reduced by $990. This 'error' was blamed on 'the ladies in the back room' not keeping up with the data entry! I understand that Ford rebates come and go but Evergreen should surely honor the discount still shown on its website. The initial offer on my Focus trade-in was $247. (I subsequently sold it privately for $2000.) There very numerous attempts to bamboozle me by putting incorrect figures in front of me all in their favor and leaving me waiting while they go off to discuss how best to milk the deal, Several hours later after a lot of nonsensical 'negotiation' they agreed to reinstall the missing $990 discount and up the trade-in offer little by little to $1000. All in all a pathetic performance. I ended up not believing a word they said. I certainly wouldn't buy another car from them or recommend them to anyone. I complained to Tony Rehn who to be fair to him always quickly replied to me. But I got the distinct feeling that he was just trying to sweep the problem under the carpet by offering me $100 of detailing which I didn't want. He blamed everything on the problems of keeping up with fast changing prices which wasn't the issue at all. He brushed off the fundamental honesty issue. I love the car but there has to be a more professional and honest way to sell it.

Maggie Johnson

May 18, 2016

Began the job on time, finished a little early.Much Pricier that I would have thought.

Kelsey Johnston

May 16, 2016

Didn't feel pressured at all. I hate the dance of trying to convince me what I do or do not need, or what is still within my budget. It was a stress free experience.

Michael H

May 16, 2016

Great as always. Friendly, helpful staff. Everything was done quickly.

Larry D Johnson

May 12, 2016

Everyone at evergreen ford that I met was courteous and polite, A very nice atmosphere to buy a vehicle.

Aldo Gonzalez

May 12, 2016

My car was serviced by Nick and he was amazing. Great service. Previously, when I schedule my appointment, a customer service lady informed me about cost, around how long time will take, etc. I will back, for sure and I'm thinking to stop by to see if there any options to trade my car and get a new one. I bought 4 cars in the past with other Ford dealer, but your commitment with customers is far much better. Congrats.

Mark

May 11, 2016

I am really enjoying my ford focus so far. Staff was very helpful and gave me options of waht to do with my old car that might work best for me, even if it wasnt selling at the dealership

Todd Thull

May 11, 2016

I purchased my vehicle new at Evergreen and utilized the service department exclusively since the vehicle was purchased.I always considered Evergreen to be fair and reasonably priced, but I have a noted a significant uptick in quality, communication and attention to detail during this annual service.The vehicle is now 19 years old and continues to run great.

Leslie Landry

May 11, 2016

I was late due to a work situation and the entire staff was very accommodating and took me right in even though I was thirty minutes past my appointment time. The service was fast and staff was all very professional & courteous. I would highly recommend your dealership to anyone.

James Arzente

May 11, 2016

The work that was performed, did what it was supposed to which had been to adjust the "automatic" transmission to perform correctly. Drop off and pick up was perfect as was the explaination of what was performed.

Terry Wyss

May 9, 2016

It appears that the repair was done correctly this time. The previous tech should have replaced the gasket on my fuel tank and this repair would not have been done again.My Service Advisor did a very good job of keeping me informed and honored the warranty for the repair.

William Schilb

May 9, 2016

We came knowing what we wanted to look at. Jeffrey Similien met us as we excited from our car at the parking area, listened to us...took us directly to the car we ultimately bought. The MKX was competing with the Buick Enclave. It is a very nice mix of luxury, awd, economical operation. We liked the styling better.

Erik Stahr

May 9, 2016

I purchased a 2016 Ford Focus and the experience was excellent. The staff was very helpful in finding me exactly the car I was looking for. Ashley never pressured me into making a purchase which was a great feeling.

Emery Hampton

May 9, 2016

The recall service was performed in a timely manner. Also, the driver's side rear tire that was leaking a small amount of air each week thus causing the TPMS indicator to go on, was fixed. Many thanks to Bill Combs and Eric Spagnole for taking care of that frustrating tire issue.Regards, Emery Hampton

Thomas Elser

May 9, 2016

Changed tires from Winter to summer. Overall great service. As I stated previously, if your goal is to have best in class service and customer experience. You need a more inviting waiting area, at least vacuum the interior of the vehicle, if not wash, (without asking) and provide a bottle of water.Again I was very satisfied with setting up the appointment, the work itself and picking up the vehicle.

James Sammons

May 6, 2016

We needed brakes on our Town Car and needed to rent a car for a few days. Monica stepped up for my elderly disabled dad and provided us an exceptional loaner vehicle. As my dad's caregiver, I appreciated that there was space for my dad's accessories and it was a great ride as well. We were treated golden all the way around. Thank you, Jim Sammons.

Glendee Ruh

May 6, 2016

Oil change - fast and courteous - thanks, Evergreen!

Walid Semaan

May 3, 2016

such a great informative sales person (Kelly)was respectful, professional and have a good common sense. I enjoyed being at your dealership. first time customer.your Englishman is another asset to your dealership. Funny, customer friendly and honest person./way to go Evergreen ford

Michael Garcia

May 3, 2016

2015 F150. Staff (Ken) was great. Feel I got a good deal. Thank you.

Karen Tritten

May 2, 2016

The staff was extremely helpful in coordinating my maintenance with the detail I needed. Drop off and pick up was a breeze and work was done on time.

Gavino Rodriguez

May 2, 2016

I can honestly say it was one of the easiest transactions I have experienced purchasing a vehicle. Ken Galimanis and Dan Lozott were great, took the time to explain the purchasing process and going over the features of the F-150 truck. I would definitely recommend Evergreen Ford to friends and family.

Kevin Kelly

May 2, 2016

Brenda was terrific. She made sure to pre-order a part I may need and was familiar with a simple but frustrating car setting, realizing it can be fixed in a software update. Communication was good and the attention to the cleaning at the end as always, was a nice touch.

Todd Manuel

Apr 29, 2016

Monica and Michelle are great, courteous and professional. They always make room for my large pain in the neck dog truck!!! Todd

Michael Mcaskill

Apr 27, 2016

Most dealerships give you run around or play games with Pricing. In fact, I had just walked away from another dealership unwilling to deviate from their pricing game. Evergreen Ford didn't make me work hard for price and breezed me through the process. Thank you for making my life a little easier, by simplifing the car buying process.

Susana Deily

Apr 25, 2016

My experience was excellent, however I did have to call several times to find out the progress on my Lincoln Navigator.

Brian Ribnicky

Apr 25, 2016

Ashley Funk provided excellent service. She was very helpful, quick, and made the whole process very pleasurable.

boatdog

Apr 16, 2016

I needed to replace my "daily-driver" on very short notice. Dan could not have possibly been more helpful. Seriously - He deserves +1000 stars. Everyone end to end could not have been more professional, helpful, and friendly. The sales process was seamless and literally I was on the lot about 2 hours, 90 minutes of which was meeting everyone and going over the car. Really a top-shelf operation, end to end. All options presented and discussed, very open and honest about everything, perfect pricing. Very impressive process - I would absolutely recommend Evergreen to anyone, and I have to give major props to Dan in particular.

Barbara Mccullah

Apr 15, 2016

I have purchase 3 vehicles over the last several years and I have always been well taken care of. Service is always fantastic and the people are very good to me. Always know what I need and how to take care of any issues I may have. Very happy with the service.

Michael Losleben

Apr 12, 2016

Staff was helpful and understanding, with only a bit of the "car salesman" type stuff.

Malley0214

Apr 11, 2016

Absolutely horrible dealership with unprofessional staff, overcrowded area that gives no privacy when discussing purchase, and untruthful business practices. This place is underhanded and I got up and left because I didn't trust them. Bunch of scam artists if you ask me. I feel like they are misrepresenting Ford and especially Lincoln. Who would buy a $60k Lincoln in a disgusting place like this. I am taking my business elsewhere...but now I have to go out of my way to find a reputable dealer. Evergreen should be discredited by the Issaquah Chamber of Commerce

Ron Moore

Apr 11, 2016

Best car salesman I've ever worked with. Facility was clean and the people were terrific.

Chris Roberts

Apr 5, 2016

Our salesman was Eric Kallberg. He was excellent, polite and informative. He took his time with us and showed us all the F-150's we wanted to see and drive. He was by far the best auto salesmen we have ever encountered. We want to thank him and all your staff for staying late and working with us. You were all great. You all made the experience go very smooth. We will be sure to tell our friends and family what a great dealership you are.Thank you: Chris & Renee

Eileen Weathers

Apr 5, 2016

Scott Mabry was very helpful and did a great job getting everything in order so we could purchase the Explorer. I'm very happy with the vehicle! Eileen

Douglas Neitzke

Apr 5, 2016

Andrew Wright was great in keeping informed as to what was happening and helped put together my paper work that moved the buying process along. The rest of the team, Jon Ling did a great job in getting as many rebate programs that were available. In general everyone was very friendly willing to answer any question. When it comes time to look and buy, Evergreen Ford is the first place I will look. I will travel from Las Vegas to get the kind of deal that Evergreen Ford can provide.THANKZ, Doug Neitzke

David Harwell

Apr 2, 2016

As usual, the service was fast and efficient and my Service Advisor, Michele Calibuso was very courteous and helpful.

D.S.

Apr 1, 2016

I have not purchased new vehicles before and was quite apprehensive about the entire process. The folks that helped me Ken Galimanis and Ashley Funk at Evergreen Ford made the process seamless and took all of the guesswork and anxiety right out of the process. I was impressed with their professionalism and desire to listen to me and meet my needs. I feel like I am part of the Evergreen Ford family now and couldn't be more happier with my new F150!

Taylor Odegard

Apr 1, 2016

Robert Cann was awesome and took great care of us and hedlped us find the truck of our dreams!

Frederick Mattison

Mar 28, 2016

Good work on my F-150. On budget and on time. Brenda always does a good job in coordinating my service needs.

Michael Cave

Mar 24, 2016

This is the third car I have purchased from Evergreen and the third positive experience I have had. My latest purchase was a Lincoln MKX and I love it. I have a lot of choices in cars and in dealers . . . let's just say coming back a third time is a very strong endorsement.

elen2009

Mar 22, 2016

We had our F-550 serviced here several times... last time we had 105,000miles maintenance done and 2 months later our diesel engine blew up. We bought the truck from Ford 2 years ago. When we brought this to their attention and expressed our shock and disappointment the manager wouldn't hear it... we got it repaired through another shop which cost us $11,000. The other shop told us Ford did very poor maintenance on our truck. We would never do business with Ford again.

Nancy Warren

Mar 22, 2016

The company has always treated me with respect and professionalism. They are prompt, and have always let me know what needs to be done to my car to keep it running safely. The receipts are easy to understand and give a thorough evaluation. Since they are a busy conpany, however, it is sometimes hard to get an appointment when I need it. The communication between the operator and the service department could improve. But, it is a great service department.

Ernest Huntley

Mar 21, 2016

The service was excellent,the staff afforded me very courteous and helpful assistance in selecting a vehicle to fit and meet my needs.

Warren Bingham

Mar 21, 2016

This was the best automobile purchasing experience I've had to date, and I've purchased more than 20 cars in my life. It was painless, quick, accommodating, and enjoyable. Yes, I said enjoyable, and I never would have thought I'd say this about purchasing an auto. The main source of this enjoyment was my salesman Kelly Bader. He is very likable, trusting, knowledgeable, accommodating, and an overall nice person. In him, I've found my permanent auto salesman. Other factors that led to my enjoyment were the beautiful dealership facilities, pleasant and accommodating staff, and non-pushy selling approach. I will definitely recommend to friends, and purchase here again myself. Thank you all, and best wishes to you.

Daniel Gunnells

Mar 21, 2016

All good service sales parts are awesome .........................................

Craig Landon

Mar 20, 2016

All was good////////////////////////////////////////////////////////////////\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Warren Michelsen

Mar 19, 2016

Sophia Valdez and her service team ROCK! I can always count on quality and competent service. THANK YOU!

Jorge Rodriguez

Mar 17, 2016

If it wasn't for the guy I was emailing I probably wouldn't have gotten the truck. At the first location I stopped by the workers didn't even come out

Christopher Shelley

Feb 25, 2016

Everyone was courteous and helpful and the service was done in no time.

Jesse Stanton

Feb 19, 2016

We had a wonderful sales rep Robert Cann he bent over backwards for us.Thank You Robert and Evergreen Ford

Rick

Feb 19, 2016

We've purchased 5 vehicles from Evergreen Ford. Each time the Sales Staff has always been top notch and our Sales person (Jeffrey S.) is always there to make sure we are taken very good care of. The Service department staff is also great to work with. They are very friendly and work hard to make sure we are happy with the service.

Alec Magdlin

Feb 18, 2016

3rd purchase at Evergreen Ford, worth the drive from Ellensburg, WA

Sean

Feb 17, 2016

Brendan in Parts worked us a great deal on the tires and Sophia hooked us up with even more savings on the install in the Service Dept.Top Notch Staff, Thanks!Sean and Druann

Todd Olson

Feb 16, 2016

2015 ford f 150. They were amazing and helped with all of our needs and wants

Brenda Allen

Feb 16, 2016

I am very pleased with the service level and friendliness of the staff. I feel taken care of. Having a new car have a problem was frustrating but it was fixed quickly and I feel good about buying my car at Evergreen Ford.

Edward Klep

Feb 14, 2016

2010 fusion hybrid. service was quick and complete.

Sharath Kashetty

Feb 11, 2016

The service was great! The service was great! The service was great! The service was great!

Linda Raymond

Feb 10, 2016

Ford Focus. I liked the color.The only disconnect is the added sales pitch after purchase. This makes the process hours longer, and most people have spent a huge sum of money and not as motivated to keep buying items.

Tracy Osiadacz

Feb 10, 2016

I Love that I drop my car off and you take me to work and then pick me up when the service is complete.I LOVE that you clean my car as extra to my service.Something I want to share when I picked up my car... there was an older gentleman in front of me he thought he was over charged and the service person said 'oh you need to go online to get your rebate' The older man said I have to go online, you mean a computer. She said yes. Then quickly she realized he may not know how to do this. She offered right then and there to go online for him to help him get is rebate. That is the above & beyond kind of service Evergreen provides... Bravo !!

Dennis Wright

Feb 9, 2016

I appreciate the "no game" approach to selling a vehicle. This is the second truck I have purchased, and I was treated professionally, and felt I got the best deal without having to play games. Well done, Evergreen Ford!

John Garling

Feb 6, 2016

Great friendly,professional staff ensured a prompt and efficient service experience.

Kathy Slocum

Feb 4, 2016

Brenda was our service mgr. She did great as always. Brakes and oil change were fixed in a timely manner at exactly the time she gave me. Very happy with their service.

Brian Muenz

Feb 2, 2016

I enjoy that we can drive in to drop off vehicle, and that you offer a ride back home while my vehicle ws getting serviced.

Bob Simpson

Feb 2, 2016

The service was excellent. Brenda was excellent and did exactly what she said she would do and on time. She explained to me before the car was serviced exactly what was happening with my car's problem and how to avoid it. I was very impressed.

Mark Nicholson

Feb 2, 2016

Sophia is a rock star. Goes out of her way to provide good service!

Tom Needham

Feb 1, 2016

My vehicle was dropped off per the schedule and I received it when the service adviser said it would be ready. They took care of all the items that I wanted done.

Shirley Atkins

Feb 1, 2016

We purchased our new Escape on Thursday, January 28, and are very happy with it. We liked and appreciated the way we were treated by Steve Hurley. He made the entire purchasing process a pleasant experience. The other people we talked with that day about accessories and with the final paperwork also made helped make everything go smoothly. All together a class act.

Edward Casper

Feb 1, 2016

These guys are competent, communicative, and make getting car repairs as painless as possible. They are fast and efficient, and give you great paperwork for your records. I only wish they were closer to Seattle!

Joshua Mekilo

Feb 1, 2016

Very nice staff they always get me right in and out. I really appreciate the extra touches like when the Vacum out the car. I plan to buy my new explorer from evergreen because I like the service so much.

Ryan Carroll

Feb 1, 2016

Outstanding customer service and friendly people - will definitely bring my business back!

Daniel Mock

Feb 1, 2016

I bought a 2010 Ford Escape and the service was amazing! They helped me find the exact vehicle I wanted and at a good price. They don't pressure you into buying, they are just there to help anyway they can.

Warren Michelsen

Feb 1, 2016

As always Sophia and Abe were awesome and met all of my service needs!

Thomas Ellis

Feb 1, 2016

I purchased a new 2015 F150 XLT Supercrew. The service I received was fantastic, asked several times if I needed anything. Jeff Walker was very helpful and answered all my questions. I've had my new truck for a week now, wow what a nice truck, I have a smile on my face every time I drive it.Thanks Evergreen Ford

Matthew Seybold

Jan 28, 2016

My vehicle was received on time and delivered back within the 1 hour appointment window. I was able to remain productive via dealer wifi and the service advisor reviewed vehicle status when complete. In and out within 60 minutes. Thx.

Jason Hurja

Jan 28, 2016

This is my 4th purchase/lease with evergreen ford. I couldn't be more pleased with thier service, selection and professionalism. You have a customer for life.

dw

Jan 27, 2016

I had an unidentified noise under the hood which I suspected might make my vehicle unsafe to drive. After speaking with a technician, she agreed it might be unsafe and arranged for me to drop the car in a full day earlier than my original booking slot. Although they were strictly fully booked, she said they would try to fit it in. Fortunately for me, the service team did manage to look at the car a day early, as the problem turned out to be in the braking system, and required a part which had to be ordered overnight. I am very grateful to the service team, and technician Brenda in particular, for listening to my concerns and being so flexible. I needed the vehicle back no later than close of business on the day it had originally been booked in for, as my husband was leaving on a two week trip. It was ready with a couple of hours to spare.As always, I was kept fully informed about what was wrong, and the cost of the repair. Thank you.

Lisa Link

Jan 26, 2016

Jeffrey was very professional and personable. while he maybe did not show us all the ins-and outs of the car's features, he did show us many key features and we do feel comfortable with the purchase and are pleased. the car was missing its owner's manual and Jeffrey let us know he would order one and mail it to me, so far we have not received it and are needing this still. 2010 Ford Fusion Hybrid,

Armin Farahmandnia

Jan 25, 2016

I was there with a friend of mine to get car among the few that I had seen at the dealership's website . Ray Kraai , the salesman, was extraordinary and helped me along the way with getting the car and making sure everything is taken care of. He is very knowledgable and cares for client's needs .

Brian Freese

Jan 25, 2016

As always, Brenda and Ken did a great job with my pony. It performs and looks great and they, plus Juan in Sales, are why I do business with Evergreen.

Nancy Albasini

Jan 25, 2016

Purchased F-150. Least painful new vehicle purchase I've ever had. Would definitely return to this dealership.

Jackie Orren

Jan 25, 2016

well, my 2014 Lincoln MDX had a few very minor flaws after purchase (11/15) when brought in. Did a magnificent job replacing defective wipers and gear shift. Everyone so nice and helpful.One thing though: I was promised a wash and vac after service...nope! Got it back just as dirty as when I dropped off. Not a big deal, but John (Tech teach) said they automatically wash all Lincolns. Oops, forgot mine. Other than that, very satisfied

Wilhelm Buchling

Jan 22, 2016

Great experience, very helpful and friendly staff and we wrapped up the deal very very quickly. The staff made an effort to show me around and to take me to many depots to experience the vehicles first hand.

Frank Liu

Jan 22, 2016

My stop-by service request was accepted and services are provided promptly. Thanks!

Linda Sandstrom

Jan 21, 2016

Service went smoothly as usual. We will continue to use Evergreen Ford Service for both our cars.

Lyndon Kestyus

Jan 20, 2016

Everything was fine until my service tech told me I needed new tires (my new tires only have 15,000 miles on them with significant tread surface remaining).Maybe he was thinking of someone else???

Gregory Pollard

Jan 19, 2016

The entire staff was friendly and knew the product in which they were selling. I would buy from Evergreen again.

Tamara

Jan 19, 2016

Walk from service area back to street was icy in early morning. Nearly slipped twice. Otherwise no issues

John Prescott

Jan 18, 2016

As always, Brenda was terrific. When I call to make an appointment she knows me so we can quickly and precisely set up the time and procedures needed for my truck. Afterwards, she takes the time to explain what was done, what was found, and what we'll need to do next.

John Storch

Jan 18, 2016

I schedule my appointment online, which was later confirmed via email. The time at the Service Desk was minimal as all the information provided was available to the Service Writer. I waited for the service to occur and it happened with a reasonable time; The Works and a recall issue.I've used Evergreen for my Ford Escape in the past and will continue to do so. The Staff has always been a pleasure to work with, courteous and friendly.

Cindy Deska

Jan 17, 2016

I contacted the dealership through the internet on an inquiry regarding a used vehicle. I was contacted immediately and had my questions answered. I drove from Ritzville to view the car. Dan answered my questions and even sent me some pictures. When I arrived he was with another customer so Ashley immediately took over and went through the remainder of the process with me, it was easy and she was great!

Keith Jurgens

Jan 16, 2016

Every employee that I talked to or helped me is professional, friendly and helpful.Great serivice, quicker that I expected and that makes me very happy. great job service department.Keith

larryandgreg

Jan 14, 2016

We purchased a 2013 Ford Edge in February 2015. The salesman put no pressure on us. We test drove it and he did not try to fast talk us into buying it. We had rented one prior so we knew we liked the Ford Edge. The purchase was seamless. We did experience a couple of leaks in the TPU but they were covered under the warranty and Evergreen Ford and Enterprise Rental Car took excellent care of us. I want to mention our attentive and competent service professional, Sophia. SHE IS OUTSTANDING! I can;t say enough good about Evergreen Ford and the staff. We are very happy with our purchase and appreciate the excellent after-service that we have received!

Drew Simons

Jan 13, 2016

I had a great experience working with Jose leasing a 2016 Explorer. I didn't feel pressured at all and felt very comfortable making a decision to move forward. I would definitely do business here again in the future.

Chris Gorczyca

Jan 13, 2016

The service was wonderful and quick. Thank you very much.

Manik Jindal

Jan 12, 2016

Good experience.Tony did a great job to get the vehicle cost to meet my expectations.

Richard Eastern

Jan 11, 2016

Thanks for your help. Your customer service is always exemplary.

Daniel Gunnells

Jan 11, 2016

Evergreen ford is awesome mark g and tom n are awesome would buy all car at evergreen ford dan in parts is pretty cool too

Emery Hampton

Jan 11, 2016

Service was excellent and the staff made every effort to understand my concern and kept me advised.

Christopher Crowder

Jan 11, 2016

Ken and Ashley were outstanding, they were extremely professional and worked to make the buying experience friendly and productive. This was our third purchase from Evergreen Ford and I can highly recommend this dealership to anyone who hates the old school dealer tactics.Chris

David Kearns

Jan 11, 2016

Nick in service was great. Quick turn. Great facility. Cashier very friendly.

Chris

Jan 11, 2016

As far as car-buying goes, we are loyal customers of Evergreen Ford. We (as a family) have now purchased 4 cars through Evergreen, and will absolutely return if needed. Our cars have been solid, dependable, reliable, and perfect for each person. As needed (or wanted) we are able to trade or resell the cars - that goes to show what a great product they have! Each time we are there, they have treated us with respect, and taken time to understand our situation. Their customer service is second to non - from top to bottom. No hassel, no gimmicks, just the real deal.

Sarah Diaz

Jan 10, 2016

I recently purchased a Ford Edge, the staff was friendly and not pushy. Both Robert in sales and Robert in finance were a pleasure to do business with. I already recommended Evergreen Ford to a coworker!

Amanda Moreno

Jan 7, 2016

I went in wanting to trade my compact car for an all wheel drive due to my long work commute, and my experience there couldn't have been any better! I walked out with the car I always hoped of having, without any stress whatsoever. Steve was so great managing everything, as well as took his time to talk to me about what car would best suit me. If I ever need another car, I will most definitely come back to evergreen! I just am so happy with my end result.

Clinton Smith

Jan 5, 2016

I bought a 2016 Ford Escape she and Ray was very helpful and courteous. I loved the honesty and how I went in their looking for specifics and Ray got us what we asked for. Thank you so much Ford!! Having such a great experience I hope to do business with you guys in the future and staying true to my Ford.

Karen Lindsay

Jan 5, 2016

Your staff is consistently efficient, friendly, obviously extremely well trained and get me in and out in such a pleasant fashion that I always feel like a valued customer. They keep great records as to what my vehicle has had done or needs done when. It's always ready when they say it will be. I get friendly follow up calls. Altogether a top notch experience.

Gerardo Cardenas Reyna

Jan 5, 2016

It was BY FAR the easiest car buy experience I've had, worked with Ashley Funk she promptly send me a couple of options that matched exactly what I was looking for, we made an agreement on the price over mail after she beat the offer from another dealer (everything was done over email), came down to the dealer for an appraisal of my trade in and 15min later we were all in agreement on the prices. No haggle at all, can't express enough how happy I'm I didn't have to deal with pressure buying a car, felt like this was as easy as buying a laptop, of course you have to sign more stuff but the buying process was a breeze, I would definitely recommend Evergreen Ford.

Ronny Ellingford Jr

Jan 5, 2016

2015 F150 Supercrew 4x4, Very helpful, no hassle service. On time appointment for initial purchase, no pressure sales.

Martin Weisman

Jan 5, 2016

Had a break down and needed service through Christmas break. Worked out very good staff was very responsive. The service department does seem to be a little bit resource constrained. I know it was the holiday break which may have impact on personnel availability, however the last several times I brought my car in, they wanted to schedule me a week or two out. With that said, they still manage customer expectations very well... I knew exactly what to expect and when.

Lori Edgar

Jan 5, 2016

I'm always happy with the service at Evergreen Ford. They are always on time and very friendly.

Stephen Webb

Jan 2, 2016

Andrew and Ashley both did a great job ensuring we found the truck that was right for us. I did a test drive of an F-350 with Ashley then came back a couple weeks later and test drove the F-150 with Andrew. We decided to sell our 5th wheel RV so that drove our decision to buy the F-150 vs the F-350. Both were very knowledgable about the trucks and what I really liked is they didn't guess if I asked a question they didn't know. They simply said "I don't know, let me find out". Both were very friendly and not pushy. I knew to expect this with Andrew as I bought a new Fusion from him back in August. I also liked the accessories desk with the big screen behind Josh showing us how the truck would look with the new accessory. I will definitely give your dealership first crack on any future purchases.

John Quig

Dec 31, 2015

The service was great and staff were friendly and efficient.

Robert Cormier

Dec 31, 2015

My wife and I just purchased a used 2013 Ford Expedition Limited from your dealership and have to tell you how great an experience it was from start to finish. We worked with Jose Valdivia and Andy Baltra. You are extremely fortunate to have these guys on your team. They were both highly professional, we never felt pressured and they were just fun to work with throughout the entire process. I look forward to continuing our relationship with your dealership for many years to come.Thanks for helping us find a vehicle we love. Happy New Year!:)

Robert Maass

Dec 30, 2015

There isn't much to tell. I showed up and left my truck for a oil change and tire rotation. 45 minutes later it was done and ready. And everything was perfect. Thank you Evergreen Ford!

Michael Gilbert

Dec 30, 2015

The guys were super helpful in getting a great car for our son. I will send everyone I know there!

Scott

Dec 29, 2015

Tedy was the best salesperson I have ever worked with. If it wasn't for him I probably would not have bought the vehicle. His professionalism was the key to this sale.

Shupe Holmberg

Dec 29, 2015

Vehicle serviced is a 2002 Ford Explorer with 120,000 miles. The "team" did a good job on this service.

Swen Larson

Dec 29, 2015

The service rep that waited on me has waited on me several times over the years. I lost his card so I don't remember his name. He is always courteous and professional. He does a great job as your representative. He deserves commending and hope you will check the records and do so. Young lady at the service desk was great also.

John Pfiester

Dec 29, 2015

Return customer. Ray and Andy are great!! No pressure, knowlegable

Scott Nelson

Dec 28, 2015

good service; rental car was reserved, but wasn't available; my car was serviced timely sothe wait was O.K.

Sandra Taylor

Dec 27, 2015

The service was friendly and prompt! I stopped into the service department because of a low tire pressure warning. I was back on the road 30 minutes later. Thanks

D Brennan

Dec 26, 2015

Did not feel pressured with purchase. Salesman Mark was great. Could have done without all the additional offers for floor mats, paint protection etc. Overall great experience.

Ryan

Dec 24, 2015

Ashely and Robert were prompt and professional and helped my first car buying experience go as smoothly as possible. They answered any questions I had and helped get me the best financing possible even when it was through other lenders.

Elizabeth Loveness

Dec 24, 2015

I purchased a 2016 escape. The salesperson was extremely helpful and friendly. Service overall was great!

Greg Manro

Dec 22, 2015

Service appointment went very well, everything completed fast and very well.....

David Miller

Dec 22, 2015

Some kind of varmint got under the cover of the motor on our 2010 Ford Fusion hybrid and built a nest of insulation and leaves. It also chewed some wires and made the engine run extremely roughly. I wasn't sure what was wrong with the car, but didn't feel comfortable driving it. I called Evergreen and spoke with Sophia Valdez. She told me to have our car towed to Evergreen and arranged to squeeze it into a crowded schedule. We are so grateful, as we need both our cars to take care on oru business.

Amanda Bundy

Dec 22, 2015

Everything was done in a timely manner. Would recommend to everyone.

Melissa Poyner

Dec 21, 2015

We bought the Ford Explorer xlt 2016. I had to settle on a color I didn't intend on buying because the inventory on the lot didn't have my desired color. I like the car overall! The sales person was helpful and did everything he could to help us find what we wanted.

Rolf Jacobson

Dec 21, 2015

Outstanding experience as usual. Evergreen Ford continues to earn my business, every time I'm there.

Monesa Unger

Dec 21, 2015

Jeffrey helped us purchase two vehicles in one evening. We got a lightly used vehicle (2007 Toyata Corrola) for our teenage daughter and a new truck (F150) for my husband. Jeffrey helped to make it as painless as possible and we feel good about our purchases.

W Stanley

Dec 21, 2015

Had some recalls and maintenance to be done on my Fusion. Checked in with Brenda and she kept me up to date on all the maintenance issues while the car was at Evergreen. Even when the dealership had a power outage they called me to tell me about it and why there might be a delay. Car was ready for me when they called and left it clean and shining.

Ruth Dodge

Dec 19, 2015

Evergreen staff are always professional and helpful with the service of my Explorer.

Janice Daniels

Dec 19, 2015

Great service, on-time,excellent service advisor. I drive a lot further to this dealer because of the great service

Ethan Crawford Jr

Dec 18, 2015

I have a preventative maintenance program that needed a 60,000 mile service. I like the idea that you have a dedicated Mgr who only handles this. My appointment went smoothly and a shorter wait time.

Jacque Barry

Dec 17, 2015

2015 Ford Escape, Evergreen is always very friendly, kind and helpful.

Michael Reinhart

Dec 15, 2015

I leased a Ford CMAX. Sales and finance manager were very helpful and friendly and easy to work with.

Deedee Hanson

Dec 15, 2015

Brenda is always so helpful, she squeezes in the extra things I need last minute when I only book an oil change or recall appointment. She even gave my baby a bath while it was in so it looked so pretty when I picked it up, 2-3 hours earlier than plan as well.Thank you all, and Merry Christmas!

John Yesberger

Dec 14, 2015

Great service and prompt. From the time I talked with Carl on the phone it was a good experience .

Victor Rosu

Dec 14, 2015

Car wasn't yet washed when I picked it up, but otherwise I'm satisfied with the service

Virginia Soderstrom

Dec 13, 2015

I got a 2014 Ford Focus and it was the best car buying experience I have had. I wasn't pressured into anything and they respected my wishes as well.

Charles Haggin

Dec 13, 2015

everything went smoothly, nice clean waiting room, fast service, friendly folk

Marcus Groeneveld

Dec 10, 2015

My experience was great from start to finish, except for the computer problems ( a little annoying ). But besides that, the service was great and I drove off in the car I walked in the dealer to buy.

Alex Cunliffe

Dec 9, 2015

Bill Coombs was first class - personable, friendly, informative, honest and to the point - really appreciate all of the service from all of the staff, from greeting at the door, to the service, to the water offered on leaving, will be back very soon for further work/service. Again, really appreciate Bill Coombs involvement.

Patricia Nicksic

Dec 8, 2015

My husband had several bad experiences with internet sales that ended up not being as promised. When he dealt with Ken Galimanis he told him up front what it would take to make a deal. We had a car in Marysville as a backup possibility. When we went in to the Issaquah dealership we were a little concerned that Ken was not there and that Ashley Funk was handling our sale. Ashley was fun,knowledgeable, competent and fast.....she made everything easy. Ken and Ashley are a wonderful team and the dealership is so very lucky to have them.

Melanie Jordan

Dec 8, 2015

Always friendly, helpful, and very quick. Never have to wait very long.

Jeremiah Jephson

Dec 8, 2015

Awesome. I will definately be back when I am ready for an upgrade

Stephanie Christopherson

Dec 8, 2015

Everyone was very helpful and the work was completed in the time I was told. They even had baby toys in the waiting room which was super helpful with my 1 yr old!

Christopher Carey

Dec 7, 2015

The work was done promptly, correctly, and a rental vehicle was provided. Sophia was on top of the situation as always.

Jeff

Dec 7, 2015

I purchased a 2016 Ford Fusion. Found vehicle on the website and did most of the communication via email with the sales staff. I had overall a great experience and felt like I was treated well. The only feedback I would provide is that I would like one conversation on "up-selling" me on additional options. I had 3 separate conversations with 3 different individuals, first about customizing the car (tinting, wheel locks, etc.), one about the interior and exterior protectant and then another about the extended service plan. I would have preferred a single conversation all up, upfront before I met with the finance manager. But again overall I am very pleased with the vehicle and my experience.

Christine Koester

Dec 7, 2015

I always have superb customer service and the staff is very helpful and makes a fuss of my dog. Won't go anywhere else.

Margo Mccormick

Dec 7, 2015

Brenda is absolutely awesome to listen and help me figure out scheduling and pickups. Everyone from beginning of the appointment to the end of appointment was wonderful on my recent visit. I also want to give huge kudos of great job to the lady in the checkout of the business office. She was extremely helpful and efficient in updating my records.

Lacy Andrews

Dec 6, 2015

Jeff answered all of my questions and made the process very easy.

Craig

Dec 5, 2015

Every service manager pitched in to work the queue of arriving vehicles, rather than leaving all the work to the manager who had appointments. Then the service on my vehicle was completed in record time. The whole process was extremely smooth. The lady who, I *think* was in charge of Quick Lube appointments was especially attentive to our case.

George Carlin

Dec 5, 2015

Fast service. GREAT PEOPLE. Very satisfied. Happy to do business with them.

Gerrit Bergsma

Dec 4, 2015

Really appreciate the open discussion and attention from both Chet and Jeff Walker to work with us.Sincerely appreciated that Chet as the floor sales manager came out and was directly part. Makes the process so much more transparent in comparison to many other sales floors where the GM remains in his ivory tower. Thx.Gerrit

Jay Radmer

Dec 2, 2015

My f 250 needed a new fuel pump. Evergreen diagnosed the problem, and had it fixed faster than they predicted. Expensive but thorough, quality work with excellent customer service.

Judson Meyers Iii

Dec 2, 2015

Ever since Sonja (Service Advisor) game me a confirmation email on a scheduled service I've experienced excellent service on both areas-customer and repair. Sonja is great to deal with and very professional. Matt (Technician) meet me before the service, listened and addressed all concerns. I am a Service Manager and have been in customer service for over 30 years so this is my profession. I purchased two cars from Evergreen Ford and am happy to drive all the way to Issaquah from Federal Way to receive this level of Service. Thank you Sonja and Matt!

Heather Neil

Dec 2, 2015

Fixed the problem with the car not starting but there is still something wrong. It revs really high in low speeds and kinda thought they would have heard that with the multi point inspection etc.

Michael Ryan

Dec 2, 2015

Always ready and able to help and answer questions.

Grant Morton

Nov 30, 2015

we purchased our Ranger from Evergreen specifically because of thegreat service department. Carl Venus has been our contact therefor many years. We always look forward to seeing him Thank youhappy holidaysGrant Morton

Thomas Elser

Nov 30, 2015

We have two vehicles we purchased and service at Evergreen Ford. I'm pleased with the overall service, in fact Kyle adjusted our service time to accommodate a change in our schedule. Thanks for working us in early. The area that usually frustrates me is availability of the service staff. I don't recall the last time I was able to talk with a service advisor without calling numerous times or watching my phone for a return call. Also I should not have to request a vacuum or wash. We have two other vehicles (non Ford) that this is standard service.

Carroll Martell

Nov 30, 2015

The heater core replacement is continuing to work very well. On these cold and frosty morning having the heater is mandatory. Special thanks to your service representative Monica for excellent attention and communication keeping me informed of progress on this extensive repair (removing the whole dashboard to get to the heater core.) The maintenance technician additionally should be commended. After driving the Escape for several weeks everything, all instruments, switches, radio and controls all are working.

Brittany

Nov 30, 2015

I had met with two different sales people, one was very nice and the other made me very angry. I think there are some good people and not at Evergreen Ford. If I had met with the not so nice guy first, I wouldn't have purchased a car here.

John Millis

Nov 30, 2015

Bill Combs communicated well the status of the vehicle. It was ready when I returned, as promised. And all covered in warranty. Thanks Evergreen.

Phillip Harper

Nov 27, 2015

has always been great. service personnel have the knowledge of what a customer asks about

Jean Anderson

Nov 27, 2015

Everyone is always is helpful and kind. I love sending all my friends to you as I know they will be well taken care of.

Terry Wyss

Nov 27, 2015

The replacement of my rear fuel tank was done well and quickly. Good job.

Gregory Laxton

Nov 27, 2015

Very happy with the entire buying experience from Evergreen Ford. Ken Galimanis provided terrific service during the buying process and was very professional.

Rick Lawton

Nov 26, 2015

Service personnel was prompt, efficient, and friendly in all aspects, including arranging for a rental car for me. I can't think of anything that would have made the experience better. Well done!

Duncan Mulholland

Nov 26, 2015

You say I have an option of where I have my Lincoln serviced. Not so, I can only take it to Evergreen because YOU ARE THE BEST

John Barrows

Nov 26, 2015

The person handling my account when I brought my car in for an oil change (plus) was interested in me, hearing about any concerns I had with the car and was friendly (that's important to me). The work was done within the time frame I was given and checkout was simple. =:o)

Lawrence Johnson

Nov 26, 2015

The folks at Evergreen treated me like I was somebody.

Kyle Frick

Nov 23, 2015

I bought a used 2013 Ford F-150. Jeffrey was very friendly and helpful. He has also followed up a few times which to me, shows that he cares.

Dennis ONeal

Nov 23, 2015

This is my 4th vehicle purchased from Evergreen, and the same sales rep all 4 times. The experience was good, Jose was his always helpful self, Tony gave the thumbs up on a good deal for me, and Robert was as always both professional and made the closing process stressless.

Gerald Stevens

Nov 22, 2015

Brenda and the mechanic took care of me and my vehicle needs very professionally.

Matthew Kubler

Nov 22, 2015

I went in to have the check engine light diagnosed on my Edge and was told it would be 1hr to fix it. The staff was able to put 2 technicians on the job and got it done much quicker

Patricia Turner

Nov 21, 2015

I think the service rep was Bill. He was easy to work with and very knowledgeable.

Mallory Macy

Nov 20, 2015

Andrew was very helpful. This was my first time buying a car and the experience was really way better than I thought it could be! His honesty, integrity, and sincerity are a huge asset to evergreen ford and every person he works with. Johnathon from finance also went above and beyond to make me feel comfortable. This process was so fun that this car will certainly not be my last with evergreen ford. Thanks for such great service!!

Kenneth Boatright

Nov 20, 2015

We purchased a set of tires for our Honda Odyssey. Kyle in Issaquah was very helpful in the order process. He also got the job done quicker than expected. Everyone was very polite.

John Millis

Nov 19, 2015

Bill Combs was timely, polite and clear with his updates and feedback on my car issues. Issues were resolved! Thanks Bill and Evergreen Ford.

Gerald Stevens

Nov 19, 2015

I am extremely happy with the service department and your mechanics ( Carl and Kyle). I have had a repeating problem with my 2012 Focus transmission. And both go out of their ways to help me. Plus I am finding your prices are very competitive. Plus I get trained technicians working on my vehicles. We also have a 2014 Escape that you service for us. Thanks. Jerry

Jeffrey Moore

Nov 18, 2015

Monica Milton was excellent! She worked me in without an appointment to ensure that the issue was with the APIM in my 2011 Ford Edge. That was the issue and my vehicle will be repaired on the 19th. My hat is of to Monica.

George N.

Nov 17, 2015

The work was done quickly. It was hard getting someone on the phone to let me know the status. I was told I would get a status around noon. This is so I could arrange a rental car or get a ride on the shuttle to pickup my car. No call. At 2:30 I had tried several times. was transferred none picked up and was routed back to the operator who thought I was a new call. Finally got a status. If it went past 3pm they told me I would miss the shuttle. So it was a little frustrating. Have had no problems with the work.

Michael Stapelman

Nov 17, 2015

It was just an oil change, but the night drop procedure was very convenient.

Transit van

Nov 17, 2015

Tedy sold me my transit van and he was great to work with on such a big purchase. He was knowledgeable, polite, straight-forward and easy to work with. Even the always uncomfortable negotiating process was painless. The finance person did a good job of explaining our options and the process was efficient. All around a great experience. I would recommend Evergreen Ford.I love my new van!

Frank Alexander

Nov 16, 2015

Cheerful, Courteous, Prompt, Professional, and Dependable

Jeffrey Lipsen

Nov 16, 2015

I loved working with Scott Mabry.As a Issaquah resident I won't hesitate to send anyone I know looking for a Ford to visit Scott.Thanks for the great experience !!!!

Rob Palermo

Nov 15, 2015

Appreciate your willingness to help me keep cost down. And offer me a free loaner car when repairs ran longer than expected. This helped me keep my busy life on track. And, after the delay, car was done as promised.

Christopher Berg

Nov 14, 2015

The customer rep was professional and the service was completed on time.

Ken Russell

Nov 12, 2015

Service was great, Brenda Lane really worked with me to insure the best experience I could have on recent service!

Scott Lewis

Nov 11, 2015

Fast & Easy. The Service Manager was completely helpful in letting me know what all of the service intervals entailed. Very nice facility. Evergreen Ford is Built Ford Tough!

Phillip Halloran

Nov 11, 2015

I had the works and brake fluid replacement done. The work was done very quickly and I am very satisfied with the results.

Stephen Oldham

Nov 9, 2015

Sophia was excellent. I had a warranty issue that required approval from Ford. She took care and remained in contact with me throughout the process.

nadine

Nov 8, 2015

Spent quite a bit of time trying to find a brand new Ford F-350 Super Duty 4wd. Decided on a truck at Evergreen Ford Issaquah, Washington. After getting the truck home and washing it we discovered that the water spots would not come off the windows. Tried several different things to remove them with no luck. Contacted Evergreen, they said to bring it in, their detailer would work on it. Drove the 2 hours , the detailer had no luck and at that time we noticed it not only is on the windows it is in the paint! Evergreen says they will not take responsibility for it and that Ford will not cover it? Extremely upset, the truck was quite expensive and we feel like somebody should address this for us. We have been told to phone our ins co. how in the world can we do that when it was in the paint and on the glass when we bought this brand new vehicle! I do not like my intelligence insulted in that way.

Scott Rame

Nov 7, 2015

I needed a commuter vehicle and the energy fusion met my criteria

Donald Carr

Nov 6, 2015

Originally I was unhappy because I purchased a used vehicle (F150 XLT)that in hindsight I really did not want. After a night of remorse I called the dealership and eventually talked to Tony Rhen. I told Tony that I was not happy with my decision and wanted to buy a new F150 XLT pickup instead. Tony told me to bring the used vehicle back in and he would make it work. The next day I arrived for my 10 oclock appt. and was greeted by the sales team of Chet Kono, Kelly Bader and Robert Whalley. They went out of their way to help me and get me into the pickup I wanted at the price I was quoted. The service was exceptional. I left that day with a great new F150 and was overwhelmed by how I was treated.Evergreen Ford was recommended to me and I will recommend it to others.Thanks, Happy customer Don C.

Bill Meyer

Nov 5, 2015

I have a leased vehicle. This dealership has always been very helpful and given excellent service. I would recommend this dealership to friends and family.

Stanley Ross

Nov 4, 2015

Ken is the best in the business!............................................................................................................................................................................................................................................................................................................................................

Ronald Schwinn

Nov 2, 2015

All available recalls were completed as well as a 15,000 service. Thanks for the loaner! All personnel were good at what they do.

Richard Ryland

Nov 2, 2015

Sophia was very helpful and provided quick and accurate information and timing while my vehicle was being serviced.

J. Meyers

Nov 2, 2015

I had a great experience with evergreen fords internet sales team. Both Andrew and Ken provided excellent customer service. My only negative comment is against the finance department and their hard sale tactics in trying to sell me an extended warranty.

James Evans

Nov 2, 2015

Vehicle repairs were timely and professionally done.

Krista Pittiglio

Oct 31, 2015

Brenda in the Service Dept. was excellent. She upgraded my loaner sedan to a larger vehicle to accommodate my large sporty family.

Myrna Terrana

Oct 30, 2015

I purchased my 2004 Lincoln Aviator at the other Lincoln store in Bellevue in 2003, and recently decided to have my car serviced at Evergreen. The people at Evergreen were very accommodating and finished my 90,000 mile service in less than a day. I was offered a 'loan car' which I did not need as a friend and I spent the day together in Sammamish, but it is nice to know you offer that service. My car purrs. Thank you to Brenda and tech service.

Heidi Johnson

Oct 30, 2015

I worked with Ken Galimanis to purchase a used vehicle. Ken was great to work with and made purchasing the vehicle an easy process. He went the extra mile to help with logistics to transport car to Alaska. Other staff at the dealership were helpful and friendly. I would recommend Ken and Evergreen Ford to friends and family. Thanks Ken!

Dwayne Enright

Oct 28, 2015

I was looking on line at the 2015 f150 lifted trucks, found one I really liked it was lifted 6" with 35" tires (white xlt). Texted Andrew the Internet manager that I was interested in the truck. We set up a time on Saturday to meet. Traded in my 2005 f150 fx4. Me and my wife have bought many cars over the years and I can tell you that Andrew was one of the most polite and professional sales persons we have ever dealt with. Everyone that we dealt with at evergreen ford were awesome to work with. Love my new lifted 2015 f150 xlt awesome truck. Evergreen ford & Andrew you are 1000 stars!

Steven Brooks

Oct 28, 2015

I purchased my 6th car from Evergreen Ford last Saturday. I had some issues with my 2008 F150 and Tony Wren took care of everything which allowed me to trade it for a 2016 Escape. Our salesman Jeff Walker was also there to help us in our purchase. Jeff has always been there for us and his professional service is very much appreciated. I highly recommend Evergreen Ford if you're going to purchase a new or used vehicle. Its hard to find the level of service and expertise they bring to the table. From the minute you walk on the lot to the final meeting with the "Englishman", Evergreen Ford is a pleasure to work with.Thanks,Steven Brooks

Paul Morse

Oct 27, 2015

As always, your service department is amazing. Carl Venis is patient, calm, and informative. I don't know all their names, but everyone else I dealt with was great!

Lisa Marsh

Oct 27, 2015

It was fast & I liked how the parts guy showed us all of the options.

Thu Nguyen

Oct 27, 2015

On time and all the staff are very helpful. The facility is a bit cold though.

Steven Fricke

Oct 27, 2015

Everything went as planned and even better. I dropped off the car an hour early and they were able to do the oil change early. So far, I've been extremely pleased with Evergreen Ford's service and don't have plans to go anywhere else for the my Ford Fusion.

Douglas Stearns

Oct 26, 2015

Work was accomplished on time. Will schedule additional necessary work.

Jonathan Gemmet

Oct 26, 2015

Everything done correctly, on time and at the price promised.

Robert Mongelli

Oct 25, 2015

waiting time was accurate.important to me as I needed to keep on my schedule

Miguel Eguia

Oct 25, 2015

This was perhaps the best auto buying experience that I've had. The car sales man that helped me did an absolutely outstanding job! He was very thorough, friendly, and willing to help.

Thomas Capps

Oct 23, 2015

Service Manager (Carl Venis)was very helpful and kept me informed of the status and when I could pick it up.

Kathy S

Oct 22, 2015

Staff was very helpful and explained future expectations. Loved that they washed my car.

Grant Morton

Oct 22, 2015

we have been bringing our Fords to Carl Venus at Evergreen Ford for about 20 years.We have 100% trust and confidence in Carl and his team. Carl is the reason wepurchased our most recent Ford at Evergreen Ford. He is a huge asset to your teamthank yougrant morton

Duncan Mulholland

Oct 21, 2015

I took my 1997 Town Car in to have the windshield wipers repaired. I was given a loaner and kept up to date on progress and estimated time of completion, by Sophia the service representative. I good not be more pleased with the service. In fact your agency has given me the BEST service I have ever had in my many years of driving.Thank you, and thank Sophia.Duncan Mulholland

Sheila Buckley

Oct 21, 2015

I have never been disappointed in the Service Dept at Evergreen Ford, Issaquah. They are extremely helpful and do super work in getting my escape in great working order. I have never taken my escape anywhere else and never will. Sophia is exceptional!!!!

Cyndi Carver

Oct 21, 2015

Your staff was able to get me in and out of the shop in less than an hour.

Melinda Matava

Oct 21, 2015

You guys are great!!thank you for taking care of our car!

Marion Querro

Oct 18, 2015

I would have given an excellent rating except one of my headlights was left unplugged and I thought it needed replacement. Bought a new one and it didn't work either. A friend checked to see if it was plugged in and it wasn't. A seemingly small oversight cost me a trip to the parts store and a new light.

Dominic D'Angelo

Oct 17, 2015

I loved my experience with Robert, however the dance we had to do to get the interest rate I was looking for was unpleasant at best. However,I really appreciated the Credit Manager. He was very straight forward with me. I love the Flex it is awesome. I have had three new or almost new vehicles in my life, a 1970 Ford Maverick, great little car, a 1988 Ford Mustang 5 litre convertible and now the 2014 Flex.First car I remember in my Family was a 1948 Ford Sedan followed by a 1953 Ford Coupe. My first vehicle was a 1961 Ford Falcon 2 door, then the Maverick. Guess maybe I am a Ford guy!I did also sell Ford's briefly in 1968-69.

James Mccreedy

Oct 16, 2015

As usual, the service was great. My service advisor was excellent and covered all the items I wanted checked and in a timely manner.

Andrea Logan

Oct 15, 2015

My 2013 Ford Escape had another recall. The service dept. was very professional and friendly and made the process as easy as possible. Bill was a pleasure to deal with.

Shannon Starr

Oct 15, 2015

Quick service! Great staff. Keep up the good work guys :)

Thomas Wagner

Oct 14, 2015

I liked the offer to drop me off at home, and an offer to pick me up also when work was completed.

David Harmon

Oct 13, 2015

Our salesman Dan was great! Love my new truck and his hard work to make the deal.Thanks David Harmon

Jeff Dowd

Oct 13, 2015

Great, friendly customer service. I really like their shuttle van service when I had to leave the car for an all-day repair!

Richard Moore

Oct 12, 2015

From start to finish everyone involved made it a great easy experience.Atmosphere in dealership one of the best, sincere and friendly.

Hertha Lehmann

Oct 10, 2015

Brenda was a great help. Sorry that Roy is no longer there.

Michael Linker

Oct 9, 2015

Once my truck was processed into the service dept. the vehicle was repaired and returned in a timely manner. Originally (Oct. 2) when I contacted the service dept. and told the agent that I was experiencing operational trouble while in route to my daughters wedding in Leavenworth traveling across Snoqualmie Pass. I was told at that time that it would not be possible to evaluate the truck until the following Thurs or Fri (Oct. 8 or 9). The problem presented similar to a problem that I experienced only 3 months earlier. 8am Mon.(Oct. 5) morning I called and left a message with a service rep explaining my situation. When I had not heard back within a couple of hrs. I made arrangements with a rental agency to pick me up at the dealership and I drove the truck thinking even if they would not accept it then I could leave it there to be available for repair. The truck was evaluated late Mon. afternoon and returned to me at 5pm Tues. Mike Linker

Martin Kaminski

Oct 9, 2015

The service was beyond my expectations. Having a Lincoln loaner vehicle available while the work was done was amazing. It was a very good visit.P.S.You need to give Sofia a raise. She is awesome!

Daniel

Oct 9, 2015

My experience starting with Carl Venis is always excelent service is always excellent work is done the right way how rare is that!

Nasusel Valera Cabrera

Oct 9, 2015

I bought the 2014 Lincoln MKZ. The service was excellent. the staff did a great job.Jose Valdivia helped us a lot, he gave us very good information about the car. Yes, certainly, I will recommend the evergreen dealership to all my friends and family.

Simon Borrou

Oct 7, 2015

Great customer service and job done RIGHT the FIRST time. Nice Customer lounge and next to parts and accessories makes for quick time pass, and shopping for accessories.

Lynn Grotjahn

Oct 7, 2015

We purchased a 2016 Lincoln MKC- Luxe color. The service was excellent- friendly, patient, helpful in knowing all of our options. Special thanks to Ray Kraai & Mike Fulmer!

Biff Nelson

Oct 7, 2015

I made an appointment to bring the car in on a Wednesday. I thought it might be something a technician might be able to fix on the spot, so I came in on Saturday to have them look at it, as I was told to do, or at least get a part ordered. They were able to "semi" fix it so I did not need to come back on Wednesday. My prior service "experience" was extremely disappointing.

Michael Kelley

Oct 7, 2015

I would like to suggest that the sticker you put inside the windshield with the next date of service be changed a little bit. I have a hard time reading the numbers in my garage or in the sunlight. Maybe those boxes could be RED like the Motorcraft box with black printing maybe that would show up better. Also I kidded Mr. Bill Comb's about my free gift. He gave me a complaint about my FORD shirt I was wearing, but I was looking for something material, like a FORD pen or something.Mike KelleyNorth Bend WA

JDS

Oct 6, 2015

I brought my 2006 Ford Ranger in for a "WORKS" oil change service, as I have since purchasing my truck from this dealership in 2006. As always, the experience was completely professional even though I was the last customer out the door, having the work complete a slight bit after the 6PM closing time. Never once was I given the impression that I was an inconvenience for keeping people after their scheduled departure time. The staff not only completed the primary task of the oil change, etc, but also checked a couple last minute items (fuses) that I thought about as I was dropping my keys at the Service Advisor's desk. Always willing to help, always friendly, courteous & very easy to work with.

Kyle Keehnel

Oct 6, 2015

Evergreen ford was very very helpful in helping me accomplish my car buying goals. I wanted to reduce my monthly payments, improve my gas mileage and still find a vehicle that was comfortable to drive. It was recommended by my sales representative that I look into leasing a Ford Focus. They made it very easy to pick out the right one for me, get a good value for my trade in and complete the deal. I am very happy that I decided to go to Evergreen ford.

Jane Benson

Oct 5, 2015

The salesman was friendly, considerate, and knowledgable. I love my new "pre-owned" Focus. I have used the service department many times to service my old car and plan to do the same with my Focus. The service department has always treated me well. I have nothing but praise to say about Evergreen Ford!

Victoria Delacour

Oct 5, 2015

Everyone is so knowledge able and helpful.the service was great and I didn't have to wait long.the staff is prompt and I paid the quoted price.Evergreen ford definitely rates a 10 out of 10 points for every one I know and myself..

Chris Edwards

Oct 5, 2015

I appreciated the positive attitude from the poeple

Marcia Byrd

Oct 4, 2015

F150 2013 Ford Truck. The staff who booked my appointment was very helpful. The service advisor was not friendly when I asked to use a coupon that I guess was expired. But I was very pleased when the young lady who rang up the bill gave me the $10 off and said she would have wanted them to honor the coupon. She gets a double thumbs up!!

Jimmy Callo

Oct 3, 2015

Staff is very helpful......................................................................

Tim Sneath

Oct 1, 2015

I take a perverse pleasure in buying cars, but I rarely enjoy the company of the sales staff. I really came away feeling positive about the whole transaction here. I wasn't bored, I laughed, I got a great deal. Would go back and recommend them to others.

John

Sep 30, 2015

I got the same experience as always, EXCELLENT! I will never bring my vehicles anywhere else. You have Ford techs doing work for less than big name shops and they use OEM parts. There is no other choice but Evergreen Ford. BTW, it's nice to always see the same people who know me and my Truck.

Tom Martindill

Sep 29, 2015

This is the 3rd vehicle I've purchased/leased since I moved into the area 3 years ago and the 2nd from Evergreen. I didn't like the experience buying from the other dealer so I have every intention of keeping all future business with Evergreen.

Carolyn Nixon

Sep 29, 2015

I was very pleased with the service I received. The staff was very helpful.

Mark Herriott

Sep 28, 2015

It's always easy in and easy out experience. I do miss the donuts they used to have in the mornings.

Don Mcdonough

Sep 27, 2015

every thing the lady said at the the front desk happened, and in the time frame that she promised .I was very pleased

Adam Landefeld

Sep 26, 2015

Staff was very friendly, low pressure sales. There was a good amount of waiting around once we decided to buy, but the salesman did a good job of passing the time by chatting us up.

Humphrey Fisser

Sep 24, 2015

excellent service, Car was vacuumed and cleaned and in a speedy manner

Bill Ott

Sep 23, 2015

Service department dis an excellent job on a very old Pickup.

Kim P

Sep 22, 2015

Many thanks to Brenda for taking such good car of me and my C-Max Energi last Friday! It was so nice to pick up a freshly washed and charged up car. Brenda, You Rock!!

Richard

Sep 22, 2015

No pressure to buy. Worked with a single saleperson - didn't get passed off to other salesperson or "managers". Best price on trade-in.

Robert Hamilton

Sep 22, 2015

Easy to make an appointment and my car was done very quickly. The Tech reviewed the service record and sent me on my way....excellent service

Robert Stafford

Sep 21, 2015

My Fusion required the normal oil and filter service.

Aaron

Sep 21, 2015

Have now bought 2 vehicles from Evergreen Ford and always a great experience. Bought both vehicles from Jeff and he is always great at helping me find what I want. And explaining the deals involved. Whenever bring vehicle in service is always helpful

R. Jacobson

Sep 21, 2015

I went in to get a seat belt replaced for the center front seat in my new F-150, and was in and out in a morning. Everything looks great and works wonderfully now. Thanks Evergreen Ford for continuing to provide service at a level that continues to earn my business.

Abhilash Ummadisetty

Sep 21, 2015

Excellent staff and service. I have bought a 2016 Mustang and it was a very good experience with the whole team in particular. Will be looking forward to meeting them again.

Gayle

Sep 21, 2015

Salesman Ray Kraii. He did a great job with the sale. He wasn't pushy and was very helpful and followed through on commitments...a real pleasure to work with. The sales room was clean, bright and comfortable.

Brad

Sep 20, 2015

My truck broke down two weeks before we were going to leave on a camping trip and there were no appointments open until four days before we were due to leave. Because it was a major repair, we would not have gotten the truck back in time. but you were able to work the truck in and get it fixed with two days to spare. I feel like you really went the extra mile to take care of me.

Julie Kelly

Sep 16, 2015

I purchased a 2012 Ford Fusion from my girlfriend. Her mom had purchased the vehicle new. She passed away this year and her daughter, my girlfriend, was selling the car as part of the estate. I purchased the vehicle from her. I love the car and it fits me perfectly. My former car was a 1998 Toyota Camry with over 175,000 miles and still runs like a top (my husband now drives the Camry). Driving the Ford Fusion with all the new technology took me some time to get used to it. The tech who came to me and was in charge of the service was excellent. He was an absolute professional, competent and thorough. He also showed me some functions on the dash console regarding the operation of various buttons. And, most of all, he was very patient and considerate. I will, of course, continue to have Evergreen Ford service my car. Julie Kelly

Katrina

Sep 3, 2015

I liked everything about my experience. Everyone was friendly, extremely helpful and took the time to make sure everything was to my satisfaction. It was a pleasant experience. Thank you!

Brian

Sep 2, 2015

My initial contact was with a salesman over the phone after viewing a new Ford on the internet. He was gracious, and after discussing the car he went to his internet sales manager who conversed with me at length about my out-of-state purchase. I was told this dealership was here to change the perception of car dealerships, and that became absolutely clear over the length of my purchase. They did everything they said they were going to do, stayed on top of the deal during our overnight paperwork exchanges and had the car waiting for me when I arrived from the airport to drive it home. Will definitely be buying from Evergreen again and two of my friends in my area already have! Evergreen Ford will change what you think a car dealership should be. They are now the new example in my book.

Kari

Aug 30, 2015

Great customer service. Friendly staff. Our salesman Andrew went the extra mile for us. And Jonathan the finance guy was also awesome. He answered any questions we had.

Jason

Aug 28, 2015

Senior Sales associate Andrew Wight was very professional, knew the features of the vehicle well, and was great to work with. Finance manager was also very professional. As this was our first brand new vehicle purchase, would be glad to shop here again for a new car in the future.

Duncan

Aug 28, 2015

I received a friendly greeting, given a finish date for my car and a loaner to drive, as I visit my wife in a home every day. When being inspected as part of regular maintenance Front breaks reqiured repair but I was notified immediately and a new finish date provided. I was never in doubt about progress.

Janet

Aug 9, 2015

My car was fixed and ready for me, when they said it would be. Sophia is always very nice and explains everything that was done to my car.

David

Jul 31, 2015

Ms. Brenda Lane is excellent at her job. She gets the necessary information from the customer, and gets the work defined and underway. She keeps the customer informed during the course of the work. A real plus!

downwithevergreen

Jul 26, 2015

A.B. the service manager was rude, and displayed nothing but greed and had a total lack of concern for any future good will. Our daughter needed a car, which our in-laws discovered right after they turned in their Subaru wagon for $3500, when they purchased a new truck. The dealer recieve huge incentives, which the dealer lied and denied that they had any knowledge of. The lowest they would go on the car was $5500, the very same day it was turned in, before they had even had time to do anything to the car. This is despicable and we will tell all our friends to never do any business with Evergreen Ford.

Kim/Todd

Jul 13, 2015

We used the Body shop Service and it was so easy to drop the cars off and they were done when promised.

Sharon

Jul 8, 2015

Our service rep (Brenda Lane) is amazing, and took very good care of us. She listened to our concerns and quickly explained all that was occurring. Service was quick and efficient. Thank you!

Marisa

Jul 7, 2015

I like being assigned to one Service Rep throughout the process. I am well-informed by Carl before, during and after I leave the appt.

Derek

Jul 1, 2015

I was handed from one sales rep to another as he was 'the expert' (Robert Maloy). Unfortunately the expert gave me misinformation about the vehicle stats and when I challenged him, based on information listed on ford.com, he said that the information on their site must be wrong but he had no documentation to prove it. This was pretty suspect to me as it seemed like he just wanted to sell me a certain truck (odd since they have a wide selection). They also gave me an incredibly lowball offer on a trade-in but I was able to eventually get them to a reasonable price. The reasonable trade-in price didn't offset the fact that I was being sold many features that I didn't need and they weren't giving nearly as much of a discount as a neighboring Ford dealership in Kirkland.

Cale

Jun 26, 2015

You were very professional and completed my service in a timely manner. I also really appreciate that you vacuumed my car as well. You did a great job overall on completing my service needs.

Mary

Jun 15, 2015

Sophia is very professional at her job. She has great customer service skills, she keeps me informed through the entire process and she lets me know when it will be done or if it will be a longer wait time why and I especially like the fact that she offers a rental if it going to take way longer than expected.

Louis

May 23, 2015

Ken, the detail Manager did a great job of buffing out the scratches left on my truck after having the bed cover installed. Promised to give me a car wash next time for free, since the line was too long and he didn't want to waste any more of my time that day.

Al

May 21, 2015

I've been utilizing Evergreen Service Department for many years. The reason I keep coming back is they take care of me! They are fast, efficient, professional and are always making sure that every thing is taken care of for me. The staff is wonderful to work with and Brenda has been my personal representative at Evergreen, she always does and exceptional service for me. Thank you for keeping the customer 1st in your service offerings

Sara

May 14, 2015

I had waited a while to bring my car in after a small accident to have the repairs done. Gary worked very hard to make sure that all the damage was covered by my insurance. My car was returned to me washed and vacuumed and the body work was perfect. Kelly G was very helpful and friendly. She made sure to take care of the rental car for me before I even showed up. The entire experience was very pleasant.

Deedee

May 4, 2015

Brenda took very good care of me, remembered my name when I returned. Knew my car from previous service, and aided in finding me the right parts needed for me to do my own service on small items while I left the "big stuff" to the experts in their service department. They did a great job on my detail and Ken took care of my carpets as well. I can rely on their tire quotes as the best around for my performance rims and they also offered great advise on service that will be needed soon, something not visible. They needed to keep my car, just in case, to complete the work needed, so a rental car was provided.

Amy

Apr 25, 2015

Carl Venus is a nice guy and I feel like he is not trying to rip me off. He is all business no attitude. I really like dropping my car off with him.

dwightve

Apr 12, 2015

When I went to the Ford dealer in Seattle. They wanted to charge 24% interest, because I don't have the best credit. Evergreen worked with me as a person, not a number, and got me an interest rate of 8.9% ! Worth the 90 minute drive, for sure !!! Best place in Western Washington to buy a Ford.

Jim

Apr 7, 2015

They are about as pleasant as you can get in the auto buying experience. Never stressful and always a pleasure to work with the folks at Evergreen.

Robert

Mar 19, 2015

My service advisor carl venis did a superior job by listening and getting my work done right away when I needed it. He took his time to make sure I was happy and that the work was done right the first time.

Kelly

Mar 13, 2015

I feel at home when I come to evergreen, the folks there make me feel as if I have known them for years. They are all exceptional people with warm smiles and always a warm greeting and I will buy my next car there as well as have it serviced there. Thanks for hiring such awesome people!

Melinda

Mar 2, 2015

actually cared about what was happening to me and my truck! Recently moved to the area from Colorado and had truck problems!

Pearl

Feb 28, 2015

I think the service reps that I talked to (Sophia and Monica) are trying to resolve the problem. But it is not fixed, my truck is still in the shop and now I'm being referred on to Ford Customer Service. We'll see how that goes......

Beverly

Feb 16, 2015

I highly recommend them. From the moment I walked in the door until I picked my car up, they treated me like a cherished member if the family. They kept me informed, ,provided outstanding customer service and workmanship . I'm a new owner of a Ford C-max hybrid and was involved in a car accident. I'm so relieved that my car was repaired by Evergreen Ford. The body repair group worked seamlessly with the service repair team. Both teams went over and above the call of duty. I trust them and wish I'd bought my C-max from Evergreen Ford, because their entire organization earns and deserves all the business they can get.

David

Feb 11, 2015

Evergreen Ford of Issaquah, WA provides consistent excellence in service and customer interaction. Sofia, a service team leader, is particularly professional, personable and effective from both customer service and dealership representation aspects of business.

RBrosa

Feb 7, 2015

My daughter bought a 2008 Lincoln MKX from Evergreen and the vehicle had problems from driving it off the lot. It already had a cracked windshield which I thought was against the WA RCW's to sell a car with a cracked windshield. Then the MKX had misfiring which Evergreen diagnosed as a broken PTU unit,which, to thier credit, they replaced free of charge, but the engine continued to misfire. My daughter brought it back and they replaced the plugs and one ignition coil but charged her 590 dollars plus tax claiming it is regular maintenance. This charge is despicable coming from a reputablle dealer. It is what I expect from Sammy's car lot. If a licensed auto dealer sells a car it should be able to be driven safely and reliably at least for thirty days at least. The sad part of all of this, is Evergreen Ford was recommended by a trusted acquaintance from church. I am very disappointed with Evergreen, sincerely, Rob Brosa, Maple Valley, WaOne day after I wrote this review my daughter and granddaughter were driving down highway 18 in the driving rainstorm when the drivers side windshield wiper flew off the vehicle causing a near accident and severely scratching the windshield (already sold to her cracked). Apparently the windshield wipers were after market wipers for a Honda not a Lincoln MKX. Do not deal with Evergreen Ford. Evergreen Ford represents a physical danger to people you love.

David

Jan 23, 2015

my 4 year old wanted some xmas candy and when there wasn't any in the lobby, the sales staff bought him some candy from the candy machine, it was really impressive to see that level of service from the team. Sofia is always great, I really like the experience there.

Randy

Jan 21, 2015

The service by Brenda is excellent. She has very good communication skills, accommodating, and the most important quality to me is that Brenda cares about the customer and the customer experience .

Quenten

Jan 16, 2015

Jose was responsive via email, even on days off and was very willing to answer our questions. At the same time there was no pressure to buy. It felt like Jose was willing to inform us of the product and didn't really worry about the sale. This kind of sales experience is what attracts me as a buyer.

Logan

Jan 13, 2015

Had car problems while visiting over Thanksgiving. Evergreen Ford spent countless hours tracing/dicussing with Ford Engineers the problem, recommending a solution, and doing the repairs timely. "Thanks Evergreen Ford and Carl for going the extra mile."Our local Ford dealership spent the better part of a year telling us we did not have a problem!

Edgar

Jan 10, 2015

I did not deal with your dealership, I dealt with your auto body repair shop. I was not in the market to purchase a vehicle.

Derek

Jan 7, 2015

I was kept informed as to progress, and any additional areas of concern, I appreciate the friendly shuttle ride back to my workplace. I appreciate the fact that the interior of my rig was vacuumed out at no charge. Overall, great service, nice friendly, knowledgeable folks, who did not pressure me in any way, but helped me to make informed decisions about how to prioritize the repairs as to cost, and urgency of completion.

David Struck

Dec 5, 2014

Best Dealer, Best Parts, Best Service! Period! Thankyou for the quality attention. I recommend Store to everyone I speak with. Loyal customer!

Stanley

Nov 30, 2014

Your employees that I come in contact with are courteous and knowledgeable. I like the check-off paper highlighting what was done and what to expect will need attention soon.

PhyllisM

Nov 30, 2014

I have really enjoyed working with the service rep. Brenda Lane. She is always ready to explain any concerns I may have and willing to give me answers to my questions. Kudos to Brenda Lane!

Fred & Phyllis

Nov 30, 2014

I have really enjoyed working with the service rep. Brenda Lane. She is always ready to explain any concerns I may have and willing to give me answers to my questions. Kudos to Brenda Lane!

Mary Lee

Nov 29, 2014

Excellent service. Very knowledgeable people. Ready and wiling to help in any way they can - just very glad I am finally back in the area so the Evergreen Maintenance dept. can take care of my vehicle !!!!!!!!!

Jan

Nov 29, 2014

Karl is always such a delight, I have been coming to Evergreen Ford since 2005, this is my 5 car, and wouldn't buy anywhere else!

Neal

Nov 24, 2014

I liked all aspects of your processes from online appt setup, to quick check-in and pick-up. Your mechanics determined the problem and fixed it right the first time.

James

Nov 19, 2014

We had a professional and profitable meeting with Mark Gregory and we purchased a new-to-us car. This is the 5th car that we plus our son have purchased from Evergreen Ford. Great customer service.

Remick

Nov 13, 2014

Very professional and punctual. Also - we know the job gets done right and on time. We have been to other Ford services centers and have not experienced this type of service.

jazzee06

Nov 11, 2014

Honestly this was the best experience my Wife and I have ever had at a dealership! Kudos to Steve S. and the gang! GREAT JOB

Terry

Oct 30, 2014

Friendly, on time, courteous, are words that describe your employees. The service is done correctly, and I can count on your professional opinion about my vehicle's maintenance.

Linda

Oct 27, 2014

I like the can-do attitude of Sophia. I last had a problem with my air-conditioner and had tried twice to catch the problem in short visits. Sophia brought in a couple more technicians to double-check problem before she recommended solution. I appreciated the effort and attitude.

Steve Bigelow

Oct 26, 2014

The Works plus coolant flush and replacement of wiper blades. Everything went as expected.

Mark White

Oct 24, 2014

The staff was very friendly. This was our first visit and we were greeted and directed in the right direction immediately. When our truck was done we were called to advise it was ready to be picked up.

Neil Thomson

Oct 22, 2014

I was very satisfied with the quick service when I came in from oil change thank you

Richard

Oct 22, 2014

I liked that the problem was solved. The "Check Engine" light is no longer on. Evergreen Ford asked to keep the car overnight try cold testing the following morning. Evergreen seemed very committed to tracking the problem.

Mary Graber

Oct 17, 2014

In and out in record time. Did everything requested.

Michael Capps

Oct 15, 2014

I will come back Stop sending. Each time I get survey your rating goes down

Harold Nation

Oct 15, 2014

The tires were rotated but they left a dirty film on them, so it would have been nice for them to be cleaned. But other than that, all went very well and good service.

Terry Weathers

Oct 14, 2014

It was a relaxing, short wait. Thanks for the great service

Marlyssa Ittes

Oct 14, 2014

My husband and I purchased a 2014 Ford F-150 at Evergreen Ford recently. We had an amazing sales agent, Mark, who helped us throughout the whole process but did not pressure us. We felt comfortable as soon as we set foot on the lot and found exactly what we were looking for and more. We look forward to an ongoing relationship with Evergreen Ford and would recommend them to anyone!

Arne Hall

Oct 13, 2014

The staff was courteous and professional. The facility was impeccably clean and well managed,

Aaron Cole

Oct 12, 2014

Tedy worked comparison numbers on two different vehiclea for me but understood that my end price after my trade in was the most important, not the payments. Thanks for the great car buying experience.

Peter Lange

Oct 11, 2014

My entire experience from Casey, my salesman to the finance guy, service and parts was outstanding. I was treated with great attention and caring. I felt very well taken care of from start to finish and the follow up after the sale has been a similarly outstanding experience!

Edwin Vesser

Oct 11, 2014

My experience with Evergreen has been quite favorable. My experience with the transmission in this Focus has not

Valued Customer Coken Family Trust

Oct 10, 2014

This was my son's first effort in bringing the cars in for service. You made it very easy for him.

Linda Sandstrom

Oct 10, 2014

Bought an Escape a little over a year ago. This was my first service, and it went well. Sophia Mendez is a real jewel. She kept in touch as the work proceeded. I would like to work with her again.

Kevin Weidner

Oct 10, 2014

This is my second purchase with Tony Thomas this year and he continues to exceed my expectations. He has a sense of urgency and always follows up in a timely manner. I have and will recommend Tony to friends and family when the need arises.

Al Pease

Oct 10, 2014

As always a great job and professional in all aspects.

Carla Krauskopf

Oct 10, 2014

Friendly, knowledgeable and courteous staff. Clean and accommodating waiting area. Even though it's an hour away from my home, I'd rather travel just for the friendly and efficient service.

Cheryl Erwin

Oct 10, 2014

State Farm recommended several auto body shops to repair my sunroof. I originally chose one close to my house, but they didn't do sunroofs. So my agent found another shop to help me out. I haven't had to deal with auto body repairs in over 13 year. My whole entire experience with Evergreen was so delightful and pleasant. Both Kelly's were very warm, professional yet caring. I was even able to get my rental car without any hassle. Thank you to the whole team that helped me get back on the road again! I am so happy and even told my son about my experience after he wrecked his car! Hopefully, he will chose Evergreen also!

Kyle Miller

Oct 9, 2014

it was outstanding from the beginning to the end of the entire process

Leon Cruse

Oct 9, 2014

I had my 2010 Ford Ranger serviced. The service was quick and completed in record timeThe staff treated me very nicely. I guess the best way to describe the experience, they gave me the "Red Carpet Treatment.".

Karen Winn

Oct 9, 2014

The Service Department was busy last Saturday morning, as it is most times. Carl asked if I wanted to have my car washed, and this time I did. Carl called me when the car was ready to be picked up not realizing that the car wash had not occurred. He helped in that process himself so that I could leave in a reasonable time. I was impressed with the fact that when it is necessary, he helps facilitate whatever needs to be done so that the customer (me) is satisfied and out the door. After leaving the dealership, my brakes felt weird and made noise. My car never makes noise, so I came right back to the dealership to find out what was the matter. Carl drove my car to see what the problem could be and determined that when the car got washed, the wheels, brakes, etc. got wet causing the weird noise. Haven't had a problem since. Thank you.

Robert Stafford

Oct 9, 2014

My service experienced commenced as scheduled and was completed as prmised.

Evelyn Jackson

Oct 9, 2014

Casey was excellent. We came by to test drive twice and he never pressured us. He was very knowledgeable about the car and the other one we were interested in. He didn't down talk the competition, but rather gave a balanced view. I feel confident Casey will always be there to assist us with whatever we need.

Brandon Cramer

Oct 9, 2014

After weeks of exhaustive searching for the right 2014 Ford F150 XLT, we decided Evergreen was the best place to go. Despite living more than 300 miles away and having numerous dealerships closer to our locale.The experience was straightforward and we knew we were getting a good price on a good truck. More importantly, we were treated with respect. All but one other dealership we spoke with or visited was the epitome of the "Car salesmen" stigma. Evergreen Ford and everyone we interacted with, was nothing like that.

Chris Wilkey

Oct 9, 2014

I did not have a service appointment but was accommodated with no issue. Thanks Felecia

SPS

Oct 9, 2014

I purchased a used 535i. Amazing car buying experience. Simple, direct, and efficient. Excellent people providing great service. Thanks Scott!

Marla Miller

Oct 8, 2014

Very efficient and on time. The service department is always friendly and keeps you informed if there are other issues.

Mary Graber

Oct 8, 2014

Everything was great. The service was completed on time and everything was completed as promised.

Marilyn Richards

Oct 8, 2014

Very thorough and timely service. I was able to get my car in at the appointed time and it was done when they promised.

Andrew Mahalares

Oct 8, 2014

I had no difficulty getting an appointment. When I arrived I was greeted, asked some questions (I was a new customer...just moved here from New Hampshire), and shown where the waiting room was so I could relax. Within an hour, my car was ready and I was on my way. I found the staff to be congenial and helpfull.

Meg

Oct 8, 2014

2013 red ford focus. Service was great. Carl got me a rental car and made it hassle free. I was able to get to work without having to juggle things around thanks to his help. Car works great now. Very happy with the service.

John Meyer Jr

Oct 8, 2014

Everyone in the service department, especially Michelle and Monica, have done an excellent job of scheduling my service appointments and making sure everything was completed on time. Thanks.

Gabriel Dorta

Oct 7, 2014

It is always such a pleasure to take our Explorer to Evergreen in Issaquah. Everyone makes you feel welcome and they attend to your every need. We will continue to buy Fords in our hosehold, mainly due to the Evergreen Service Department.

Richard Pomerenke

Oct 5, 2014

My Explorer "Check Engine" light was illuminated and my local mechanic determined that the error codes did not correlate to the actual problem. Evergreen Ford diagnosed the issue and came to the same conclusion but tried several alternative tests in search of a vacuum leak. The light is now off and has stayed off for about two weeks. I don't know what Evergreen Ford did beyond the the actual testing but as far as I am concerned, Evergreen Ford solved the problem.

Ramona Mccluskey

Oct 3, 2014

Thank you so much. You have helped me rebuild my trust in a dealership and having my car worked on. The service is excellent. Sophia worked to solve a problem that I had for awhile and it makes me so happy to not have to worry about my car not starting up! Excellent, Excellent!

Beverly Ryder

Oct 3, 2014

Service was faster than the Representative told us!

Lynne Hickman

Oct 3, 2014

Brenda Lane is fantastic and the entire staff is too. They are the reason we will always service our vehicles there!

Tom Odle

Oct 3, 2014

I knew I needed an oil change, but was also concerned about my brakes with almost 70,000 miles on them. Since I was going to be unavailable to discuss the status, I asked Brenda Lane to use her best judgement as to whether they should be changed or not. Most people would not leave that door open to a dealership, but I have the greatest confidence Brenda would do what needed to be done. Needless to say, I was delighted when she told me they were still in good condition and we would look at them again next oil change. That kind of service builds confidence in knowing your car is actually being serviced honestly. Thanks to the service team.

Jonny Landro

Oct 2, 2014

Brought my Chev Avalanche in for body work. Dana and the staff were super helpful in dealing with the insurance company, and getting the repairs done in a professional manner. I would recommend Evergreen to anyone looking to have body work done on their vehicle. Top notch shop.

Paul Mcclelland

Oct 2, 2014

Cars first service, many problems with this car from the beginning. Magnified by dealerships inability to correct leak in FO system and damaging the car when it was being repaired. However car has settled down now and appears normal. Service was reasonably priced and efficient. I would have been happpier if the car was cleaned as part of the service.

Sheila Lagerwey

Oct 2, 2014

Not only was my truck and camper towed in to Evergreen, but my horse trailer and two horses as well. They immediately got us into the shop and made sure we had a place for the horses and trailer. My turbo was shot, they got it replaced on the same day which happened to be on a Friday. We were back on the road that evening and made it to our barrel race. Today I am returning to Evergreen Ford to trade in my 2005 F350 for a 2015 F350!

Valued Customer Auto Fleet Solutions

Oct 2, 2014

Are sales person Andrew did a Great job on making this deal happen.

Robert Barth

Oct 2, 2014

2013 Fusion Hybrid. A recall of the airbag deployment or support system. All work was done in a timely and satisfactory way.

Donald Emerson

Oct 2, 2014

The lady who checked me in was truly a godsend. I needed to have my car serviced for my trip back home but had no appointment. Thank goodness she worked me in. I bought a pickup there when I lived in Washington and have had my car serviced there one or two times before when we were visiting in the area. My daughter lives in the area so will be back. And will be back to Evergreen Ford. Thanks so much.

Pascal Walschots

Oct 2, 2014

Without an appointment you were able to help us immediately. All personal is very friendly! You do a really good job. This makes me already know that our next car (in the future) is again from your dealership.

Clark Winn

Oct 1, 2014

Your service techs are always great, prompt service with no billing surprises.

Marilyn Richards

Oct 1, 2014

I talked to Robert about a new Ford XLT while I was having my car service (2009 Explorer). Of course I was pleased on both accounts. Robert was great and the service thorough and speedy!

David Anfinrud

Oct 1, 2014

The experience was good. I was told up front that if my problem came back for the recall to contact the Dealership. I was not a mile away and the problem came back turned around back to the dealership and quickly they did the fix. I understand procedures that limit what they can do until the issue reappears. but with the warning I was not worried because I was forewarned. And the willingness of the dealership to quickly do the second part of the recall the same day is a big plus. Thanks

Alyssa Unwin

Oct 1, 2014

The staff was very knowledgeable and helpful with reviewing the damage on my car. They were able to get my car fixed quickly and the work was quality with a comparably lower quote then other places. I would recommend their services.

D. Flookes

Oct 1, 2014

It was the first time I had a car serviced at Evergreen Ford. It went totally smooth. I have absolutely no complaints.Love that you have Saturday hours!

Francis Felicetti Jr

Oct 1, 2014

The hood was not secured properly and came loose during the trip home on the highway.

Hilton L'Orange

Sep 30, 2014

Carl is a great guy. I appreciated his professionalism and knowledge of exactly what I needed that day and his recommendations for future items I needed to take care of.

Debra Johnson

Sep 30, 2014

I very much trust the people working at Evergreen Ford.They are kind and great at the their jobs.They always send me out on time.Thanks for taking such good care of my Escape!

Ian Hanzeli

Sep 30, 2014

Kind, polite staff that was helpful and informative

Laura Reff

Sep 30, 2014

I brought my 2010 Ford Escape for two different recall notices. Both notices were taken care of very quickly and were free of charge.

James Ulrich Jr

Sep 30, 2014

I purchased a 2008 Chrysler 300c on September 23rd, 2014. The car is sweet and the asking price was perfectly in par with blue book value. I happily paid asking price. My previous less-than-a-good-time working with dealerships was quickly replaced with awesome experience at Evergreen Ford. Lee, my sales guy, promoted the "family business attitude" of treating car sales with the same modern sales/relationships practices that the rest of us sales people have been using for the last 15 years. As I waited for financing for 2-3 hours {my credit position is less than stellar} I enjoyed my time with the sales people and staff. When it was time to go see the finance manager-John- I figured that this must be when the big guns come out for a warranty, under-coating, 3m interior sealant, etc. Not to be: We buzzed through all the forms and at one point I finally asked, "alright John, when are you going to hit me with the add on stuff?" His response was, "I'm not, your sales guy said you weren't interested in any additional services." And then he reinforced the family attitude and the desire of the entire company to conduct business in a positive, respectful, and enjoyable way for their customers. What an awesome experience. I had a good time buying a car from a lot for the first time ever. I strongly recommend Evergreen Ford to everybody I know and to anybody looking to buy a vehicle !Sincerely,Jim U.49 years of life experience

Ken Klett

Sep 30, 2014

In addition to an oil change, Ken detailed the interior of my truck. He did an amazing job cleaning the fabric upholstery.

Christopher Malik

Sep 30, 2014

Ken was great to work with. We would definitely recommend people to him.

Linda

Sep 30, 2014

I don't usually recommend car places to friends, so unlikely I'll start. Your service is superb, so if opportunity arises, I will pass it along. Sophia and other staff members were great.

Jack Bleile

Sep 29, 2014

The Service Department at Evergreen Ford is second to none. They always provide excellent service. We have been going there for almost 8 years and arr very happy with the staff and Evergreen service. Just recommended them to friends this weekend.

Ingmar J. Skarin

Sep 29, 2014

This is (unfortunately) the second time in 6 years that I've had to turn in my Subaru Forester for collission repair. Collisions are always stressful, but I must say that on both occasions, my stress-level has been greatly reduced, knowing that my car will be in good hands. At both times, I've experienced very professional and friendly staff at Evergreen. At both times, the repair has been handled by Dana, who is a very skilful mechanic, and on top of that, has done the work before the projected time . The desk associate Kelly has assured a smooth check-in and check-out process. Evergreen has good connections with my insurance company (State Farm) and nearby car rental company (Hertz).

Christina Philipp

Sep 29, 2014

I had to bring in my Ford Focus because of transmission issues. Sophia Mendez squeezed me into the schedule and got me set up with a rental car extremely quickly and conveniently. She also kept me up to date on the progress with my vehicle and did some regular maintenance while it was in the shop, which saved me another trip to the dealership. She and the staff were extremely helpful and kind, as I was very stressed out. The technicians could not duplicate the issue with my car, but Sophia assured me that they will be happy to help me again if it occurs again, and made sure I knew what to expect when I picked up my car. I only bring my car to Evergreen Ford, and Sophia embodies EGFL's service standards to the tee. Thanks for always taking such good care of me!

Lucas Bode

Sep 29, 2014

My Raptor's check engine light came on and would not reset by re-keying the vehicle. Don and the other staff in the service department got my truck fit in the schedule with to no difficulty! After getting the "Works" service complete, the tech working on my truck found a few errors in the computer software and reset the computer in order to get the check engine light to go away! After a few trial and error tests, the tech new he had found the glitch in my trucks computer and the problem was resolved!!! My truck is a tool and I have to have all of my tools working in perfect order for my clients and I to be successful! I will always trust and rely on Ford's certified techs and mechanics to keep my Ford vehicles running strong! The Raptor is in a league of it's own....there is very little this truck can not do! BUILT FORD TOUGH is an understatement for this vehicle.....

Virginia Kynaston

Sep 29, 2014

Mark Gregory was so helpful and did not pressure us at all. We felt very comfortable with him and felt he was very concerned with meeting our needs.

David Trader

Sep 28, 2014

I bought a 2014 Ford Escape SE Ecoboost. I like that it is an SUV that's still economical but also doesn't sacrifice on the horsepower to do it. Tedy who worked with me in purchasing my vehicle was very knowledgeable and was able to answer all my concerns satisfactorily. The financing took no time at all and was very efficient so thank you to Jonathan who worked on that part for me. I will be sure to see Tedy at Evergreen Ford for my next vehicle purchase.

Holly Wade

Sep 27, 2014

Always a pleasure doing business with evergreen fore and Jose. Bought our third car there and the experience went as expected.

MVClarke

Sep 27, 2014

Ford 2015 Explorer XLT.Good service, helpful staff. Even got the Weathertech mats in the next day.

Angela Williams

Sep 26, 2014

Took in to get it fixed for a recall, car seems better.

Gerald Penningroth

Sep 26, 2014

As usual, Carl in Service, comes through for me and my car was ready the next day..

Michael Ford

Sep 25, 2014

2013 Ford Focus Tony Thomas Rehn was SUPERIOR. Fast great service

Matthew Mcdonald

Sep 25, 2014

I thought that both Kelly and Jose were great. They were considerate to my kids, which goes a long way in winning my business. They listened to what I was looking for and helped me find it.

Joel F.

Sep 25, 2014

Great experience. I am leery of purchasing vehicles, but the team here made me very comfortable and offered me what I consider a good deal. Go in educated so you can speak to them on the same level and they will treat you well.

Kemmish Marlys

Sep 25, 2014

My service rep Brenda Lane really nice to deal with and really helpful I hope I can have her as my service rep the next time I take my truck in

Happy Car Buyer

Sep 25, 2014

I couldn't have been treated better. I had interactions with at least 7 different staff members, and all were pleasant, courteous, and helpful. I have no reservations recommending Evergreen Ford. Ashley and Ken were particularly wonderful and a pleasure to spend time with! The only problem I can see with the dealership is a lack of space for parking and getting in and out of service. I'm uneasy about service visits and leaving my babied car to be squeezed in and out of tight spaces. To end on a positive note, the office areas and showroom were clean and the restrooms even smelled nice.

Al Buckingham

Sep 25, 2014

Thanks Evergreen Service department for being so customer focused. I can always trust Evergreen to take care of my vehicles.Special thanks to Brenda for always giving me all the options and making sure that any issue that exist are taken care of. I appreciate the honesty, I thought I needed brakes (per another Ford Dealer), but Evergreens Service Department looked at them and found they still are in very good shape, no need for brakes at this time! Thank You!

Michael Rex

Sep 25, 2014

service was very quick and all my questions answered.

Gary Randall

Sep 25, 2014

Service staff are friendly and fast. Great experience.

Jesse K

Sep 25, 2014

Excellent buying experience. Tedy Pelllegrini and Jonathan Ling very helpful when I had to change registration from AZ to WA. This is my second car purchased at Evergreen and I will be back!

Holly Wade keith Maritvold

Sep 25, 2014

Jose valdivia was great to purchase another car from. Great service. Holly and I will continue to come back to evergreen ford!

Philip Rudman

Sep 24, 2014

You installed a new passenger side seat back replacement (a factory recall). It was done exactly as promised, with efficient and courteous response to questions.

Patricia Brunzell

Sep 24, 2014

My key became stuck in the ignition over the weekend. I called the service desk Monday morning and they told me to come right in. It was repaired and I was on my way inside two hours. Pricey, but done. Staff was terrific.

Stanley Reed

Sep 24, 2014

Andrew was great to work with, no pressure, wife loves the escape and will getall the bells figured out one of these days

Betsy Dahlstrom

Sep 24, 2014

My car is pretty again thanks to your prompt and competent staff at the collision service center on Issaquah Fall City Road. Kelly "1" and Kelly "2" were really on the ball.

Gregory Carlin

Sep 24, 2014

Thanks to Mark Gregory for all his help This is all I have to say why would you at for a minimum of characters.

Brian Unruh

Sep 24, 2014

I really appreciate the great customer service I received the other day 9/22/2014.I arrived a few minutes before 5:00pm, in hopes of get my oil changed, and Michelle and her staff took the time and went the extra mile to accommodate my request.Understanding the customer service business myself, I truly appreciate at the end of a busy and long day, sometimes we just want to head home and relax, but in this case Michelle's team sacrificed there time to take care of what may have seem like a simple routine oil change.I will be sure to share my experience with others, and I am sure I will even probably be returning the next time I need some service, ( preferably with an appointment already scheduled) :)Thank you.

Scott C

Sep 23, 2014

Service writer Brenda was helpful (although busy) in keeping me informed of the status of repairs.I chose to do some of the work myself but when I could not clear a DCT code I called back to reschedule service. She was busy but followed up the following day and had me in the service bay to correct my engine problem.I came in over the weekend since I had to replace my brake pads and Carl was able to have the techs take a look at my rotors - too worn to turn. I wondered if this had been overlooked with my initial 29-point inspection but apparently, just the brake pad thickness was identified.Pricing for replacement parts was too costly to have them done at Evergreen, so instead I chose to order higher performance brake rotors from EBC for $100 less per pair myself. I might suggest to try not making so much margin on the replacement parts as the labor charge puts it over the top.

Daniel Johnson

Sep 23, 2014

I appreciated how Issaquah ford worked with us in allowing me to drive home our new escape even thought my husband still needed to sign all the papers. Everyone who served us was kind and respectful.

Michael Merry

Sep 23, 2014

This was our first time in and Service did a great job. They washed the Explorer (which was in desperate need after multiple road trips in the last month) and we were very impressed with the service techs knowledge of the recent recall and availability to fix it at the time of service. This was a great convienance to us. Ww had onderful service and we are thinking of purchasing our next Ford from Evergreen because of this visit. Thanks.

Lillian Amar

Sep 23, 2014

Service was excellent. Dealership representatives made effort to meet our needs.

James Cornwell

Sep 23, 2014

I always get top notch service in less time than expected. Ho-Hum Thank You Sofia & Service Team.

Nancy Lesueur

Sep 23, 2014

Hi-Wanted to let you know how much I appreciated the customer service in the service department today. I had brought my Lincoln Navigator in for a routine oil change and the line was long just to pull in. Michele promptly came out and let me know that some poor guy had lost his keys and soon as they found them she would get me right in. After I pulled in Michele was telling me that it was a crazy day in the service dept on top of the lost keys there were some ladies whose truck had broken down and their horses were tied up to their trailer down the street. Being a horse owner I wanted to see if I could help them. Michele made the introduction to a gal named Shelia and we started chatting horses. Turns out we belong to the same statewide horse organization and know some mutual friends. Sheila and I went off down the street to check on her horses, while Michele took care of my car (noting that I had less than an hour before I had to be back on the road).Shelia let me know how great the folks had been in the service dept taking care of them and making sure the horses were okay. We sat down by her trailer for 45 minutes and I figured I would get a call when my car was done. Nope, Michele drove it down, fully serviced, washed and vacuumed! As a working mom I really appreciated the wash and vacuum. :) It was nice to be taken care of today, but more than that I appreciated that my horse friends were being taken care of and that their truck would be fixed so that they could get back on the road. I'm sure horses at the dealership is not an everyday occurrence, but your service team handled it in style. Happy Trails-Nancy LeSueur

David Hulburt

Sep 23, 2014

Thankfully you were able to solve the trucks problem.

Rebecca Schmidt

Sep 22, 2014

Very good service by everyone involved. They were shorthanded in service department. Everyone picked up the slack.

Harlan Watkins

Sep 22, 2014

your tech did an excellent job trouble shooting my truck. I was thinking it would need new plugs and it turned out to be a sensor issue.Sevice was very good too!

Rich Uhrich

Sep 22, 2014

Everyone was wonderful and the work was excellent.

Shupe Holmberg

Sep 22, 2014

Explorer was taken right in and serviced promptly.

Bradley Zylstra

Sep 20, 2014

Very friendly staff, nice waiting room and the coffee was fresh and good!

David Vlad

Sep 20, 2014

Our experience with buying a truck at Evergreen Ford was exceptional from start to finish. I was recommended Evergreen by someone based on their huge inventory and great customer service and they delivered on both. Our salesman Mark was very patient and worked very hard to find the right truck for us. Great experience!

Bryan

Sep 19, 2014

The Service department staff were awesome. They took me right on schedule and were able to finish and get me back in my vehicle in less time than expected. The quality of work seems to be just as high as the customer service so far. The waiting room was comfortable and an employee even brought me a bottled water while I was there. The price was very reasonable, and all my questions were answered. For all these reasons I will continue to use the Evergreen Ford service department.

Conrad Douglas

Sep 19, 2014

My service adviser, Brenda, was absolutely fantastic. She explained everything to me and did exactly what she said. She also arranged for a driver to pick me up from work so that I could get my truck before she left for the day. Needing to have a repair done is never fun... Brenda's professionalism balanced with her friendliness made it about as painless as possible. Nice job! Conrad D (2013 F-150 Raptor)

Jennifer Molloy

Sep 18, 2014

My sales rep, Lee, was great! He walked me through ever aspect of the process and was a pleasure to do business with. I had a small repair within a week of getting the vehicle and the service staff was excellent, getting it taken care of and returning the car to me in hours.

Michelle Thompson

Sep 18, 2014

The bathroom remodel was very nice. My service rep was very polite and professional. Always a pleasant experience. I wouldn't consider Evergreen a 'stealer-ship.'

Larry Malato

Sep 18, 2014

The service was freindly, efficient and fast. The staff was accomodating and friendly with my Bulldog as well. The wait was minimal. However scheduling the appointment was another matter. It took four transfers from the original "service" number to get to someone who could make an appointment. And then it seemed like I was speaking with someone who had never done this before. It seems like the phone answering people need some training and supervision, and the system needs to be streamlined. Once again, the actual service was outstanding.

Connie Thomas

Sep 18, 2014

While Evergreen Ford had my car for 2 1/2 weeks due to the nature of the repairs they communicated well with me and kept me in the loop on progress regularly. Brenda also ensured I had what I needed when being without a vehicle became problematic for me. She did an excellent job with customer service. The mechanics appear to have done a great job with my vehicle repairs as well as the car has run smoothly with no issues since I picked up the car last week. Given the extensive nature of the engine repairs I am happy with the end result as well.

Emanuela Canegallo

Sep 18, 2014

I have leased a Ford Escape, I had a text driving and I receveid an outstanding service in my process decision to lease this car. The service was excellent, prompt to answer questions and meet m requirements so above my expectations

Lee Davis Jr

Sep 18, 2014

Sales and service was great at Evergreen Ford. Everyone was very helpful.

Laureen Mohon

Sep 18, 2014

The service was excellent and fast as always! My service advisor has worked at at Evergreen for many years and always asks me about my family. I like it that she remembers me and the kids.

Allen Kuhl

Sep 17, 2014

I always feel comfortable taking my truck in to evergreen ford for any service! And I know they check all of the extra maintenance stuff everytime as well for me so that is a great reassurance that everything on my truck is always in working order! They are great!

Timothy Hudson

Sep 17, 2014

We bought a 2005 Ford Explorer. We worked with Ashley Funk & she was WONDERFUL!

victay509

Sep 13, 2014

its been a long road with evergreen ford but to make a long story short here it go's well my experience at evergreen ford was not the best the first time but after meeting and talking to the owner and express how thing didn't go so well Tony Rehn went on and beyond to make it right with me I really mean on and beyond something that I wanted think he would ever do after reading some review and I ended up getting my Shelby gt500 back that was awesome thank you I really do think that people have to have patience with them there running a big deal ship with lots of employee's and they are just like us humans and promise thing and says thing and sometime they forget but remember its a big business and there might not be good communication and who are we to judge so that's my story hope it help you people that have drought's about evergreen ford thank you for reading and GOD Bless

evergreenf150

Jun 13, 2014

I purchased a 2013 F-150, and the transaction was friendly and fast. The finance staff was quick and got me fantastic terms for my loan. My trade-in price was fair. To those complaining about a trade-in value...if you want top dollar, sell it yourself...the dealership is a for profit organization. The aftermarket work I had done was done in a timely fashion, and a loaner was provided,

ericu1

Sep 13, 2013

My wife and I purchased a brand new Ford F-350 Crew Cab from Evergreen Ford. It's a great truck, great product; this is the third Ford truck I have owned. I traded in my 2006 Ford F-350 King Ranch Crew with 196,000 miles on it. Immaculate condition. They sand bagged me on my trade, but I took the deal. By the time, I got home that evening they already had it listed on Auto Trader for 10K over what they gave me for my trade. That alone was enough to leave a sour taste in my mouth. Let's make a fair deal, I pay you a fair price for your truck and you give me a fair price for my trade. Don't low ball me and tell me how my truck will never sell and it's not really worth anything.When I took delivery of the truck, there were a couple of minor fixes that needed to be done. I had also purchased a spray in bed liner and running boards. I put the running boards on myself and they called to schedule the bed liner. When I arrived to drop off my truck the service writer knew nothing about the fixes to be done besides the bed liner on the due bill. Lack of communication. They wanted to just do the bed liner then have me come back another time to do the other repairs. Long story short they had the truck for three days to put in the bed liner, replace a plastic rail cap, and fix a small paint chip. Every time I called service, I would get voice mail and no return calls that day. I called Tony Rehn to try to express my frustration at their lack of communication; he promised he would personally inspect the truck and call me back. No return calls from him either. When I picked it up, I went with the customer service rep to try to talk to Tony about my negative experience and what could be done to remedy it since I bought a service package and thought I would be continuing to bring my truck in for maintenance. Tony was very defensive and brusque, acting as if I was taking up his valuable time. He had no recollection of the phone call from the previous day with his promise to look into it. I asked him why he didn't call me back and wanted an answer. He turned walked across the showroom floor went into his office and slammed the door. I picked up my truck, inspected it to make sure the repairs were to my satisfaction (they didn't even vacuum it out). I left the lot and will never return. I was treated shabbily; they acted as if they did me a favor selling me a truck. All it would have taken was someone actually listening to my frustration over the lack of communication on their part and I might have left with a better taste in my mouth. I guess if the GM Tony Rehn thinks he can treat an unhappy customer in the middle of his showroom by walking away and slamming the door, why should the rest of his staff think they have to do any better.I am a loyal Ford customer but would never do business with Evergreen Ford again.

aks013

Jul 21, 2013

Here is the letter I sent to the manager of this dealership and my experienceHello,I had obtained your email from the Evergreen Ford website. I have a huge issue with your dealership. First off I had purchased a vehicle through you guys on June 20th, last month. I had been very frustrated with the salesman and honestly felt like he was unknowledgeable with answering my questions and was completely inefficient with the whole process. I had run into multiple issues after the sale such as getting the documents (I had to call your dealership to have you resend out copies of the documents because it was not sent through certified mail which I could not believe because it is a very important information that I need when I register the car otherwise what was I supposed to do since the first original documents never came?) and now I have an even larger issue.I picked up the vehicle today in Alaska. I got the vehicle home and noticed a couple of things wrong. First the Sirius Radio does not work, second the remote start does not work, third it is missing the second row floor mats, fourth the removable tray package, fifth the tires have been changed from 17 all-season tires to 18 sport tires, and lastly when I read tinted windows I was expecting tinted windows, not the slight tint it had (the website says tinted windows not solar tinted hence why I expect to be a darker tint as well when I had talked to Thomas specifically asking if the windows were dark tinted and he told me yes). I had called your dealership once I had realized these things and checking to make sure on both what I had printed out from your website about the vehicles features as well as the sticker advertisement that what was missing/not working/changed were in fact all on it. I had talked to a Mike Fulmer and in turned ended the phone more angry than before. I had told him what was wrong, missing, changed and he had told me that he will refer it to the salesman, Thomas, and have him call me back. I then responded that I do not wish to talk to Thomas due to previous experience and because the salesman has pretty much left me feeling frustrated and having to result to calling your dealership and having someone else take care of the problem. He then tells me that he cannot do anything but refer it to the salesman which starts to make me angry and I tell him again I do not advise that he has Thomas take care of this, that I do not want to deal with Thomas. He then tells me that he will not stay on the phone and be hollered at and to have Oscar, who actually bought the car, to call Thomas. Your dealership has never dealt with Oscar, just me. This is my car. It is titled in my name. My husband used his x-plan for the pricing and that is why his name is on it. I have power of attorney for my husband and am the one who signed for him to purchase this car. Please explain to me why my husband has to call the dealership and have this resolved when he has never had a hand in this to begin with outside of the x-plan. I honestly felt like Mike Fulmer refused to help me nor even listen to me. When your customer request that a certain person does not help them due to previous bad experiences is it your policy to force them to work with them? How do you keep customers if that is the case? Talking to Mike Fulmer has made me regret buying a car through your dealership. Feeling like he would have helped if my husband called verses me leave a very bad taste in my mouth. I will admit I raised my voice at him, what he called hollering, due to the fact he was not listening to me when I said I did not want to deal with Thomas. I rarely have felt the need to contact corporate over a mangers behavior and feel that this was completely unacceptable and extremely rude. I just want what is missing from my vehicle, the items advertised to work, and the all-season tires that were advertised to come with the car because that is what is better suited for Alaskan terrain as well as weather not to mention what I had expected. I do not want to deal with Thomas nor ever talk to Mike Fulmer ever again. I would like this resolved as quickly as possible. Thank you for your time. XXXXthe response that the manager, Tony Rehns, gave me was that it was MY responsibility to have checked the window sticker regardless of what THEIR website had advertised for my vehicle that was purchased. That I need to take my vehicle to get the broken items fixed and that there is nothing he could do about that, which I already knew but what angers me is that he assumes no blame. The dealership should have check items before it left the lot. That what his salesman said about the tint is essentially I needed to prove it because as far as he is concerned the glass is all tinted. the only resolve he gave me was that he is going to mail out the missing floor mats to me. He had called me quite defensive, essentially waiting for a fight by talking to me with slow words like I was a five year old and pushed all blame unto me, that I should have checked into what I was buying. I thought that was why I had to deal with a salesman since he got the commission from my purchase not me. This dealership does not care about you. They will manipulate you and essentially give you the middle finger once the deal is done and they have their money. I do not recommend ever buying a car here and honestly if I could do it again I would never have done so. I hope this review prevents someone the frustration and stress this dealership has caused me.

Tabiturbo10

May 18, 2013

I had a great experience at Evergreen ford working with Andrew! He is very professional and answered all my questions and got rid of all my concerns. I would recommend everyone to come here and see him!

kapeterson

May 1, 2013

I bought my 2011 Ford Escape from Jose Valdivia, ever since then I have received top notch customer support from him. He has gone above and beyond "Sales" man duties. If you are looking for an automobile with no-pressure sales, and outstanding customer support, you should contact Jose Valdivia. Karen

kevinh13

Mar 29, 2013

Been looking for a "new" car for over a year. Couldn't find what I wanted for in my budget until I walked onto the lot at Evergreen Ford on March 17th 2013. Before that day I had been told nothing but high praises for them and I should check them out. Thought I found a "diamond in the rough". Buried in the back of the lot, used F150 with 88k miles on it. Bare bones minimum as far as options go which is what I wanted. Sale price of $13,900. Very clean inside and outside. Friendly enough salesperson. I was told that it had only been on the lot for 6 days. I was able to work out an even better deal than the $13,900. They even held it for me till I went to go pick it up 3 days later. Very easy to sign the paperwork. No additional costs, no haggling, no pressure, none of the normal used car sale stuff. The bad part of this deal starts off with being told that on the Sunday I looked at it, someone else had taken it for a test drive. When I picked it up, the mileage had not changed since I first looked at it. I don't see the reason to lie to me about someone else taking it for a test drive. If it sold before I came back, then so be it. Another issue is I had an oil change done to it right away and I was more than a quart low on oil. After they told me that they had done a full service. Next issue is I have only driven 96 miles (so far) and the check engine light came on. The reason is something about the catalyst working below normal threshold levels. I was quoted up to $2500 to have the exhaust replaced as needed. I've made numerous phone calls. Was told that the way they did the trade in was odd and I have to get a call back. I've requested a copy of the inspection report complete with mechanics notes, yet have not received it nor a call back of any sorts. Tempted to call the former owner of the truck and ask the whys of him trading in this truck. (He left his roadside assistance card filled out in the owners manual.) This is still in progress and I am trying to resolve it. Depending on the outcome, I would be leery about buying a used car from Evergreen Ford again.

scrapfrfun

Jan 25, 2013

My letter to their manager.......to top it all off they did run my credit without my approval!!!!!!!!!!!!!!!First of all my name is BETH there is no "A" at the end, I instructed that yesterday in the paperwork that was filled out........ I am not happy with your service at all, I emailed your internet sales team and inquired about the Ginger Ale Ford Edge that you had and if there was any room in the price and was told by Noel Bennett that there was room to negotiate and that I should come test drive the car to make sure that I liked it. I replied and said his room might be different than mine and that I was on a budget which I need to stick to. So I drove approxiamtely 60 miles (one way) to test drive the car, sit in your office waiting for all this nonsense paperwork to be filled out before getting down to the price. I still question as to why you NEED my Social Security number and my husband's if I was not financing through you, I hope to God that you were not dishonest on that also and ran my credit report. Then while waiting some more time twiddling my fingers Robert came back to me with an offer of $500 trade in value for my SUV, while I understand that it has 198,000 miles on it it is still in decent condition. I could go sell the new tires that are on there and get more money than you offered me, I was very insulted!! I said upfront that I didn't want to waste your time nor my time, guess what you guys wasted 4 hours of my time to have virtually NO NEGOTIATION done on your part. Then to top it off, while I was there trying to get the car someone else was out test driving it....is this how you operate, that if my deal fell through you were already off to the next person while we weren't even done.....so what happens a bidding war? That is just bad business practices. I kept saying that I had preapproval from my Credit Union and it was all in the CUDL system but Robert wanted to see how much I was approved for, I did not want to show that as it is not a starting point for your team to come in at my high end without listening to what I had to say first. THIS IS RUDE!!!!! So you want to know my honest opinion, I think by this point I hope you can see how angry I am with your car dealership and it's tactics. I was honest upfront and was hoping to get the same in return, guess what I never got that. I will tell everyone that I know to not shop for any car at your place. Please learn to be honest with your potential clients, so it doesn't waste their time and gas money..........

sesom8

Jan 2, 2013

I contacted this dealership via there website. Noel contact me back within 15 minutes of the car I was looking for. He was quick and professional. He was keen to details including promotions, rebates, total price and highlights to the automobile I was looking for. When I arrived at the dealership, I was welcomed by the staff. It was very busy that day but I fealt like the number one customer. Noel was introuced to me to the car and explained throughly the benefits. One important factor occured during the process, he never once try to sell me anything I did not need or want. The process did not feel like a selling or buying phase but an introduction phase and "does this car fit you as a person". He was keen to details, professional and most of all HONEST! He provided a great car, great price, great loan terms and most of all COMFORT! This dealership is truly above all the best in the Seattle area. This has been the best experience I have ever recieved while shopping for a car. I am a hospitality director and I will say, I felt as if I was at home at Evergreen Ford.

SNL1962

Dec 30, 2012

This is our 3rd dealing with Evergreen Ford this year. All of our dealings have been with Noel Bennett in the internet sales dept. We've purchased 2 NEW and 1 used car. My experience has been VERY positive...they worked with us to make deals ...we & they walked away happy. The finance dept staff, Jonathon & "The Englishman" are friendly & courteous...yes they offer the "add ons" that ALL dealerships do, but DO NOT change their demeanor if you decline...They understand...It's JUST BUSINESS!While I can appreciate someone having a bad experience (of course I've seen plenty of customers be the cause)...If you deal with THESE individuals, YOU WILL HAVE A GOOD CAR BUYING EXPERIENCE!

haydonna57

Oct 5, 2012

Evergreen Ford Misrepresents it's cars. You think you are buying one thing and then you find out it's something else. After Bringing it to their General Managers (Tony Rehn) attention as well as the sales manager and sales associate, they have not bothered to return our calls or answer our emails! I would not recommend them and will give no references for them in the future as well as any personal business.

Aynat

Aug 3, 2012

My husband and I came to lot to buy 2012 Ford Escape. Fully funded and pre-approved with our credit union. Chet Kono became extremely aggressive when we refused to provide social security#'s , buy any warranties or extras or let them run our credit through CUDDLE. In other words he became angry when the only thing they could sell us was the vehicle period! Chet Kono is a bully. Demanded $10,000 down to hold vehicle overnight.Threatened to sell the car and refused to hold it until the morning when my credit union would have delivered full payment. Avoid Evergreen Ford!!!

pmgordon

Feb 7, 2012

After many weeks of searching for a car throughout the entire greater Seattle, Tacoma and east side, I feel I need to take the time to praise the efforts of Ken Galimanis. Ken went out of his way to allow us time to get to know the car and was helpful when we needed his help in learning about the car. Ken is very knowlegable. There is no doubt in my mind that Ken is sincere in his career. I would recommend Ken to anyone who is searching for a vehicle whether new or used. My husband and I bought a pre owned car. When we first viewed this car there was a spot on the head liner. When we came back a few days later the spot had been removed. It is this attention to detail that sets Evergreen Ford above all other dealers we worked with. Ken is truly a professional. A sales person can only be viewed in this manner if he has the support of management. This support allows Ken to be viewed as a 1st class, top shelf sales person. Evergreen Ford is lucky to have Ken as their Internet Sales Manager.

wmismkr

Jan 16, 2012

Watch out when it comes time to sign the final paperwork. They over charged me twiceand I will end up paying more interest for the length of the loan because of the over charge. I also requested financing through Ford Credit, they placed the loan with Capital One Auto Finance without my knowledge. Not at all trustworthy. Buyer beware.

teddy93

Dec 23, 2011

We paid high blue book for a PT cruiser, we received low blue book for our trade. If as promised the cruiser was in excellent running condition, thoroughly gone over by the "top auto mechanic in the state" and very dependable, I would have been satisfied. But No. Car fails to start the night we took it home, towed back to dealer they replace the starter...the problem is it was a corroded wire to the starter, after a month of continuing starting failures, I diagnosed it myself and repaired it. Two, oil leak due to improperly replacing the oil pan gasket, Three, leaking transmission. (the dealer put in a new transmission when they received the car in trade, they assured me I would never have to worry about it.)The front seals failed due to improperly sealing the bolts, the tork converter is an after market part. The facing is scratched causing another seal failure. In the words of my mechanic,"a very sloppy job of replacing the transmission". After less than two years and only 5000 miles I am faced with over $2500 in repairs due to the incompetence of the service department and the false assurances made by the sales department.

LoveMyEdge

Dec 2, 2011

We took a 2+ hour drive up to Issaquah on a Friday evening to look at a new Edge. The sales staff was excellent in assisting with the sale. We didn't drive home in our new Edge until 11pm that night and the entire staff was upbeat the entire time. We'll never buy anywhere else!

Hanalei

Sep 15, 2011

Unfortunately, these are sleazy and dishonest used car dealers. My car was recently hit and totaled by a minivan. Having survived that experience I was very concerned about the condition and safety of my next vehicle. I visited several dealerships until I saw a vehicle online, advertised by Evergreen Ford, that I thought would meet all my needs. Since I knew what effect body damage could have upon a car, the first question I asked the dealer was if there was any history of collision, body work, accident damage etc. The dealer told me that the car had a clean Auto Check, was mint with no history of any collision damage, repair etc. He even joked about there not being so much as a rock chip on the windshield. He described the car as "Basically mint" Exact quote. I test drove the vehicle, considered it, and asked again if there was any accident history--even minor. I was told that there was not. I purchased the vehicle that afternoon. Less than one week later I received a large envelope from Evergreen Ford which contained the entire maintenance history of the car that I now owned. In the paperwork it was clearly documented that a mere 4 weeks before the sale, the car was seen for servicing "Following a front end collision that left several things out of alignment..." Exact quote. Apparently, the owner did not want to invest in a full fix, so the car was patched COSMETICALLY, and put on the sales lot at Evergreen Ford. Since purchasing the vehicle I have already experienced mechanical difficulties, and the service engine light is on. When I contacted the dealership regarding the fact that importance maintenance history was withheld from me, I was actually referred to Auto Check's Buyback Policy!! Essentially the salesman was admitting that I had been shafted, and advising me to seek relief by applying for Auto Check BUYBACK STATUS, a qualifying criteria of which is that the car was sold with some significant aspect of its condition not being revealed to the buyer at the time of sale ( For example: Failed Emission Test, or Collision) That was the extent of support that my concerns have received from Evergreen Ford. Because the salesman was aware of the damage, I was essentially mislead at every step of the purchasing process and I am unable to rate the dealership above one point on any criteria. My experience is not unique. Evergreen Ford is a truly awful dealership.

february 68

Feb 22, 2011

Cheaters! Fraud! Wanted a Black Focus, Evergreen only had Grey, offered to locate a Black one from their sister store in Kirkland. Grey one on the lot had a $1500.00 store discount on it. Asked if the Black one had a store discount at Kirkland they said no. Signed the deal, then I find out YES Kirkland did have a $17050.00 discount on the black one. Called around other dealers would have only charged me $150-$200 to transfer a car to their lot and given me the remaining store discount. Evergreen ripped me off $1,550. So if they don't have it in stock do your research and just go to the other lot and buy it! Never will do buisness with these oily salesmen!

northwestfloors

Nov 30, 2010

My buying experience at Evergreen Ford was great thanks to JP and Andrew. The deal was very good on the car and the sales experience was very friendly and without pressure. We where given a fare amount for our old car and love the new one. I will go back when my son is ready to drive his own.

minnkota

Nov 15, 2010

My husband & I went to this dealership last week on Veteran's Day to test-drive a used Fusion we had seen online. This was an hour's drive from home one way & he'd taken the day off from work to accompany me. My husband had been in contact with the internet sales team and had told someone the day before we would be there by noon the following day to check the car out. We also received a call early that morning from Jeff and confirmed we were on our way. We were olitely greeted when we arrived & brought back to internet sales where we provided a copy of a driver's license for the test drive. One salesman was sent out to pull the car up. About 10-15 min. later, we were escorted outside only to find the car had not been located. Then another 15 or so minutes passed as several salespeople by then looked aimlessly for keys and tried to figure out the whereabouts of this particular car. Finally we were told that an interested party had taken the vehicle to be checked out by a mechanic and that it was due back in another hour & a half. We were dumbstruck and confused to say the least. We were then offered a gift certificate to go have lunch and were told to come back at 1 o'clock. We went for lunch but did not return to the dealership,figuring it was not going well and was a waste of our time by this point. Once home, we found a message saying the car was back & to come take a look. My husband called and asked what was wrong that the prospective buyer was no longer interested. We got another story as to the car's whereabouts. He was then told two employees had taken the car on some kind of dealer run or swap and that "it's hard to keep track of 20 employees."By this time my anger was bubbling over, having felt deceived and lied to by an incompetent sales staff! We received at least 2 additional phone messages of apology and offers to "sweeten the deal." I told my husband that they had their chance and blew it- I want nothing more to do with them.

Jason Roseen

Dec 23, 2009

Attempting to purchase from Evergreen Ford was a horrible experience. Their "Salesman who calls himself "The Can Man" was very pushy and disrespectful to my wife. They would not negotiate at all on price and would continually lie about the prices they payed for the used vehicles on their lot. They actually had my wife Test Drive a vehicle, told her is was certified "safed" and while on the Test drive warning lights came on. When my wife asked about the light she was given 4 different answers. They even brought in the mechanic to explain and he said "a seal and shaft had gone bad". When my wife asked why that wasn't caught during their inspection she was told "Look, you don't have to buy this car". One mechanic told her this a common problem with the Ford Escape and would be a recall soon so they didn't have the parts to fix it and then another mechanic told her they had never seen a problem like this before and that it was just a bad seal.Then they tried to change the price, to more expensive. Nobody was able to give my wife straight answers until I said i would be there in 10 minutes. Then the real story started coming out. Turns out the car had never been inspected and yet they would have let my wife buy the car and drive off had the light not come on.Do yourself a favor and drive 20 minutes North to Kirkland Ford. Much better prices, Much nicer people, no scams. I ended up buying a new 2010 Ford Escape from Kirkland with no hassles.

dented

Sep 16, 2009

Upon delivery of the vehicle, we noticed a small dent with scratches. Tony said he would have it fixed. Tried to tell me it was only a couple hundred dollars and he would take care of it so I would take delivery of the car. Once the body shop said it would be $1000 to fix, he backed out on his deal.

shautskyisright

Sep 1, 2009

High pressure sales gimmicks, dishonest salesman. This dealer is at the bottom of the barrel. This dealer would steal money from their own children in the name of profits. Sure, they can sell you a car at the highest price possible.Do your self a favor if you want a Ford, drive 20 miles to the south to Kent or 10 miles to the NorthWest to Bellevue.

taz99zr2

May 30, 2009

I ordered my Fusion Hybrid on March 31st and took delivery of it on May 30. This is 2 weeks shorter then they told me it would be there. I am very pleased with the car and the service that I received at the dealership and will continue to buy my cars from there. I will also recommend everyone that I talk to, to go there for the professional service and honest people!!! Thank you so very much and I hope to see you soon for an additional vehicle.

fragtzack

May 27, 2009

Evergreen Ford Dealer is committing fraud by lieing to customers about the policies regarding Ford's offer of 0% financing. Evergreen Ford forced me to pay full MSRP if I choose 0% financing from Ford. After buying the vehicle, I discovered this is not the policy of Ford.Regardless of what spin Evergreen tells you, do yourself a favor and drive 20 miles to the south and visit any other Ford dealer for 10% less the Evergreen. Evergreen Ford are snake oil salesman.