Elk Grove Ford reviews

Anca & Marty Dahlquist

Feb 7, 2016

Mrs. Rachel Woods and the sales representative Neil Wilson did an amazing job in explaining and providing my husband and I with all the information necessary to purchase the most beautiful American car on the market : Ford Explorer Platinum 2016. The manner in which they assisted us is the way all sales associates should approach a customer. We were given all the possible alternatives and were helped to make this possible for us sooner than we expected. To be very honest, we went to the Elk Grove Ford dealership knowing that we will find knowledgeable sales representatives and a wonderful buying experience (this is the second car we purchased from Elk Grove Ford) however, we were amazed that our expectations not only were met, but surpassed...like old friends seeing each other again (and they see so many people). Anybody reading this review and in the market for an American car, please take the time to go to Elk Grove Ford...you will not regret the move...ask for Neil Wilson and Rachel Woods...tell them Anca & Marty send you and let the magic happen. Sincerely, Anca & Marty Dahlquist

Paul Hans

Feb 2, 2016

Great dealership! The service department staff are very friendly and did a great job of recommending needed repairs without trying to up sell unnecessary things. They found and corrected a safety issue in my breaks due a private mechanics mistake ( which was causing a horrible screeching noise). I will bring my Mustang and Expedition here from now on for any service concerns.

Dymitria Wands#happycamper

Jan 11, 2016

Recently my siter and her husband leased a brand new car from Elk Grove Ford. They told me about their experience and the awesome service they received from TyLer Shupe and advused me to go see him too see what he can do for me. I have never had a good car buying experience ever since i bought my first car. I never get what i want,i always have been pressured our swindled and end up dissatisfied. But I went in and first thing i noticed when i pulled onto the lot was none of the sales agents attacked me like sharks. Everyone was polite, calm, the dealership was clean and running well organized. Tyler came out listened to what I wanted and we took a test drive in the car i wanted,and he was able to get me into that vehicle at what i can afford. This has been the best experience buying a car ever for me. I highly reccomend going to Elk Grove Ford if your in need of a new vehicle bevause the entire staff is amazing.Tyler Shupe is an awesome agent, Robert and Asher in financing are so effecient. I'm overjoyed with my 2016 Fusion. Ms.Wands

Rose

Dec 23, 2015

They are so friendly and patient, they serviced our car while we had lunch. I was told by a friend that's where to go to buy a car, he was right. They sold us a Fusion, the car is a dream to drive. The buying process went very well I'll buy my next car at Elk Grove Ford

craig stone

Dec 5, 2015

From the time that I arrived to the time I went home I felt like one of the family. Their staff and sales personnel were ready to assist and answer any questions I asked. I never felt pressured or required to do anything that I didn't want to or feel like I had to follow any required steps of any process. One salesman (John Luna) stood out as person who made you feel like you were meant to be a Ford owner. As I left to go home I knew that all my questions were answered and that two days from now I would own my truck. I knew the truck and this dealership were going to be around for a long time to support me and my vehicle needs. Thanks for your friendship. Craig

tmiller

Aug 26, 2015

Elk Grove Ford is a great place to do business. I've leased several vehicles here and purchased one. They treat you fairly on price and go out of their way to help you with any needs you may have with your purchase. I'd recommend them to anyone.

Wayne Devoll

Aug 24, 2015

My wife and I knew that we wanted. We looked around Sacramento and got a reall education! One salesman was very nice, but couldn't meet our needs. Tried to offer us a 'deal' on the vehicle they had. Another dealership said they had the car we wanted. Much to our surprise they 'borrowed' the very same vehicle we had already declined. Another dealership said they had the exact vehicle we wanted. We searched and searched, nope! When we asked for the salesperson we had talked to, he was too busy, so the sales manager tried to put us in a different color vehicle even saying red was a ticket getter. We called Elk Grove Ford, they said yes the had the vehicle, and they did! We negotiated a fair deal, the finance manager was not pushy, just laid out what else was available. The service departemen was great (oil change) and we couldn't be happier. Great place, great people, great price, what a breath of fresh air!

Les Giles

Jul 27, 2015

Tommy Lee is the best car sales person I have ever encountered. For the first time my car purchasing experience was very pleasurable! Thanks again Tommy and Elk Grove Ford. I appreciate it.

JA's Focus

May 26, 2015

We just purchased our new Ford Focus Hatchback last week and it was a wonderful car buying experience. Not only did Rachel look for and find the car we wanted, she was enthusiastic about paying off the Focus that we were still making payments on. Paid it off and gave us an amazing deal on the new, fully equipped one! The only reason we bought a new Focus was because we could now afford all the features that we wanted before, but weren't quite able to buy at the time. Roshan was great and took wonderful care of us during the whole process and made sure our new car was ready for us the next day. ( It needed to be delivered from another dealership.) 5 Stars to all!!

Daniel and Tavonna

May 25, 2015

We had a great experience buying a car at Elk Grove Ford. Our sales consultant Mike Bhatia was great.

Floyd

May 7, 2015

Let us begin with the service. As a retired business owner, I realize that service is a large differentiator with customers. My wife and I sought a Ford because of our history of owning Ford cars. We wanted a truck that would tow a 5th wheel. We first called and spoke with Jerry Reynolds at Car Pros to discuss the match, and he highly recommended Cale Wood and the Elk Grove Ford dealership. A few seconds after entering the doors, Trevor Glantz greeted us to discuss a F-250 purchase. A+ Shortly after, he introduced us to Rachel Wood, and we discusses our specs with them. Rachel provided a reasonable quote. At home, my wife and I discussed the quote, and a few days after purchasing our 5th Wheel, we went back to Elk Grove Ford to discuss a slider hitch and a few other options after which we settled a deal and the contractual and financial arrangements. We also purchased an extended warranty, because we knew that Elk Grove Ford would take care of our truck just as it serviced my previous two Mustangs and my wife's SUV. Ken Waite was superb in dealing with all the paperwork. I like the fact the Ford works as a team and supports each team member. How staff treats one another is a big factor for company success. As a business consultant to Presidents, CEOs, and CFOs, I have seen the best and worst, and Ford appears to rate high. A+ The facilities overall looked clean and professional from the outside to the showroom, store, and service center. That makes it easy for customers. My wife was having the SUV serviced while we were purchasing. A+ Thanks again.

Dave B.

Nov 17, 2014

I came all the way from Chico because Elk Grove Ford gave me the best overall deal on my new 2014 F-150. I searched at least 3 to 4 other dealerships and for the total package of incentives,discounts and what they gave me for my trade-in no other dealership even came close. Mike Bhatia was very helpful over the internet and his partner Dwane Gaines was very accomodating on the 2 times I visited the dealership in person. There was no pressure from anyone which helped me feel confident I was making the right decision. Check out their website. It's very user friendly and a sales rep will contact you promptly to make you an offer and work out a deal. Very satisfied!

Marci Sprouse

Nov 7, 2014

I brought in my Ford Fiesta to have the transmission worked on due to an acceleration sputtering problem. They not only fixed the issue but replaced the clutch. Now it runs beautifully.The staff were very friendly and helpful.

Mary Freeman

Oct 28, 2014

A great place to buy a car, everyone that helped us treated us like family. Showed us vehicles that they thought could solve our problems, and those we thought we wanted. We ended up with some of both in the Ford Fiesta we purchased. Everyone in our home loves this car for very different reasons. Great gas mileage, great GREEN color, fancy lights inside the car.

Pradeep Mohanroy

Oct 28, 2014

Smooth transaction-Salesman Mr.Tom Lee was excellent

Peter Mcintyre

Oct 25, 2014

5000k service for 2014 Ford Explorer. Service dept was busy when I brought it in but having an appointment was very beneficial and reduced my wait time from 3-4 hours to 1 hour. Kudos to an efficient dept

Jerry Austin

Oct 23, 2014

2015 Ford Explorer XLSService goodStaff goodNo I do not want to enter 50 characters

P Family

Oct 23, 2014

We had a fantastic car buying experience at Elk Grove Ford with Trevor Glantz as our sales representative. Trevor provided us with fantastic customer service; the best we've seen or experienced! He was so respectful and polite, and did not pressure us at all, instead we felt we had his full attention and concern for our car buying needs. Trevor is a true expert in his field as well, very knowledgeable about the business and Ford cars. It was wonderful buying our new Ford with him. We will refer your dealership and Trevor to others, as well as we may be back soon to purchase a second car from you, because we were so impressed with our sales experience due to Trevor.Also I'd like to tell you about the amazing customer service we experienced in your finance dept with Ashraf Eldib. We have never been treated so kindly and respectfully in all of our car buying years. Ashraf was so knowledgeable, and polite, but most of all incredibly efficient in making our finance experience painless and quick, while still proving the best care for our needs. Also, something that really impressed us the most, and sealed the deal for our fantastic car buying experience is that Ashraf took the time to entertain our toddler daughter who was car buying with us that day. Car shopping and buying is hard enough, but even more so with a young child along. He took the time to give her paper and drawing supplies, for her to be able to draw as we completed our finance paperwork, and then pretended to "auction off" her great picture to a fellow dealership peer. She was beyond ecstatic! For someone to pay that kind of attention to her in the middle of busy paperwork time. It was the kindest thing to do. We were so beyond impressed with both Ashraf and Trevor. They were fantastic, they really went above an beyond in their job roles. We were highly impressed and will refer your dealership to anyone interested!Thank you!

Stephen Coffman

Oct 23, 2014

We were in for routine service and did not have an appointment. We dropped the car in the Fast Lane Service area, walked to a near-by Starbucks and recieved a call from the service desk telling us the vehicle was ready, before my cup of coffee was finished.Super fast service....!!!

Angela Thomas

Oct 23, 2014

Your service staff are always courteous and helpful...Love Elk Grove Ford!

Paul Cadrett

Oct 23, 2014

Staff was very helpful. The check in process was super quick and my truck was finished on time and ready to go.

Jean Thuotte

Oct 21, 2014

As usual my truck was serviced quickly and returned like new

Ken Smith

Oct 21, 2014

we have always had a good experience with Elk Grove ford thank you.

Valued Customer

Oct 21, 2014

Great job, I was in and out pretty quick. Terri was great, no fuss no pressure no hassel.

Roger Pennington

Oct 21, 2014

I purchased a 2014 Ford Focus SE. The service was excellent and staff was very helpful. Tony Ho and the manager Chris made my car purchase very pleasant. They were very knowledgable and made sure I left with a vehicle that day within my budget and what made me happy. I would definitely refer my friends and family.

The Big Swede

Oct 21, 2014

We bough the car from out of state. Neil, the salesman was very thorough and helpful, Rachel Wood, took care of the details for an out of state transfer. It was an excellent experience.

Todd Harp

Oct 21, 2014

2013 Ford Focus. The service was great and everyone went out of their way to get me approved.

VT SECURITY SERVICES

Oct 21, 2014

You are awesome! Thank you very much!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Sharron Flynn

Oct 20, 2014

I have been a customer since youre opened in Elk Grove. I am confident in your service and repairs.

Kasey Petritsch

Oct 20, 2014

I always drive all the way to Elk Grove to avoid going to Downtown Ford, they are awful.

Doug Reed

Oct 20, 2014

I took my 2006 F-150 in to the Fast Lane Service for an Oil Change and a Smog. As usual they determined that my front breaks needed new pads and the rotors turned. They gave me a quote on the breaks which I thought was very reasonable and I gave the go ahead to repair. The guys in the service department are always helpful and friendly. I guess that's why I keep coming back to have my truck serviced at Elk Grove Ford. Plus I always know the work will be done right.

Kevin Brown

Oct 20, 2014

Ignacio was extremely helpful and knowledgeable. Very patient and took the time to find us the exact car we were looking for. Everyone we dealt wth was very helpful Racheal was very friendly and easy going, wasn't until we were getting ready to leave we figured out she was part of the family that owns the dealership. Very awesome!

Stuart Brocksen

Oct 20, 2014

We couldn't be happier with our purchase. Ken ,Cale, Ash and the rest of the Elk Grove Ford team met all our needs!

RP

Oct 18, 2014

Purchasing our Ford truck at your Elk Grove dealership was the best car buying experience we have ever had. Your folks their provided fantastic customer service the entire way, a phenomenal deal, and a quick response time where we did not have to spend an entire day at dealership in order to buy a car. Trevor Glantz our sales rep was fantastic and provided us with the best customer service. He is very very knowledgeable in his field, and was so courteous and respectful. He was so clear along every step, and made everything so quick and smooth during our car buying experience. I would come back to your dealership (and we may be soon for a second car) just to buy from him again and give him our business. He did a great customer service job.The same can be said for Ashraf Eldib, who handled our finance portion. He was so knowledgeable, and presented to us so clearly all of the finance details,( which at times can be overwhelming), he made it all so clear and within reasonable amount of time. And what just blew us away, was his interaction with our daughter who was along with us that day for car buying as well. It is hard enough to car shop and buy with a four year old, but to have them sit through the finance portion can be a bit too much. Ashraf was so amazing! He provided paper for her to draw a picture, then pretended to auction it off to a fellow dealership colleague, who complemented her work. It was the best experience; she was so entertained and focused on her work, that we were able to focus and complete our finance paperwork.These two individuals really stood out; they are fantastic, and we will refer your dealership to anyone we know based on our great experience car buying there!Thank you!

Mary Freeman

Oct 17, 2014

It was like finding a new family that I didn't know I had! Everyone we spoke to was so friendly and kind Thank you all very much

Roger Pennington

Oct 17, 2014

Vehicle purchased was a white 2014 Ford Focus SE. I was very happy with the service that was provided by manager Chris and salesman Tony Ho. Chris made sure I would be able to purchase a vehicle within my budget. Tony assisted with showing me a vehicle and letting me test drive it. Both very knowledgeable, friendly and even had some humor to the conversation. Very pleased with the friendliness and professionalism that the two gentlemen provided. I also had a pleasant conversation with Ash in finance as well. Tony provided me with a lot of knowledge concerning the vehicle I purchased. Thank you for making my purchase with Elk Grove Ford a pleasant one. Sincerely,Mr, Roger A. Pennington.

Joyce Stephens

Oct 17, 2014

I came in for service (oil change) and I was pleased as it was done in a very timely manner. The staff was very helpful and service was great.

Jackie Bedsworth

Oct 17, 2014

You were very busy but I still received fast service. Thank you.

Thomas Walshaw

Oct 16, 2014

Had a pleasant experience. Was a little annoyed with a mistake in quoting lease options/pricing which was only brought up half way through signing documents, but overall a very positive and hassle free experience.

David Holtzclaw

Oct 16, 2014

I purchased a 2015 gt premium mustang. I love the car and the process was painless and crew was very nice.

Lawrence Cotant

Oct 15, 2014

It was pretty good. Everyone was nice, but I felt bad that the salesman, Dwayne, had to trn s over to the internet guy, just because we looked on line, we didn't sign up on line, so I feel bad that he didn't get any part of the sale.

Jorge Escobar

Oct 15, 2014

I felt that I should have been given some explanation regarding the work that was actually done vs. the work that I initially I agreed to. I can not provide you with my assessment on the quality of repairs for the reason above.

Tony Williams

Oct 15, 2014

We purchased a 2014 Jeep Wrangler and Rachel was great throughout the entire process! Thank You

Paul Leonard

Oct 15, 2014

They stand behind their cars. We had an amazing experience. Beat all other dealers on price and service a month later was even more amazing.

Ruth Varozza

Oct 15, 2014

I brought my 2002 in for repairs. Service was excellent, service coordinator was helpful and accomodating.

Kevin Stephens

Oct 15, 2014

The staff members were very knowledgeable and helpful.

Andrew Gonzalez

Oct 15, 2014

Everything was wonderful and I love my new fusion.

Dianna Hansen

Oct 15, 2014

I purchased a 2009 Flex. Very happy with the vehicle over all. didn't notice 1 of the rear headrests was missing. Don't know if it was never there or removed when they detailed car. very expensive to replace. Whom ever did the detailing must have used dirty water in cleaning the rugs. Later that day and the next day the car smelled so bad, ;-[ I considered bringing it back, by the 3rd day the rugs dried out and the smell went away. might check on that.over all service was good.

Roger Pennington

Oct 15, 2014

I Purchased a 2014 Ford Focus SE. The service was excellent. I happened to have the pleasure of meeting two very friendly informative men, one was Chris the manager and the other gentleman was Tony Ho. I was treated with respect, kindness & some humor as well, which made the buying experience fast easy and friendly.i will highly recommend this dealership to my family and friends. Even Ash in finance department was very knowledge and informative. Tony was very experience and knowledgeable with the ford Focus SE. He answered my questions in a professional manner. I was at your dealership to purchase a vehicle that day and with the help of the manager Chris and Tony they made that purchase happen and a buyer went home very happy. I will return in the future for maintenance on my vehicle when needed.Sincerely,Mr. Roger Pennington

Jamie Robinson

Oct 14, 2014

Great service. Very helpful and courteous. The service tech was prompt and honest. The parts were in stock and the truck was finished ahead of schedule.

Liz Zainasheff

Oct 14, 2014

Quick and efficient service, pleasant staff, clean accommodations.

Tina Bettencourt

Oct 14, 2014

Although the process took quite a long time, the staff stayed late to complete the paperwork. The manual was missing but our sales person (Tony) quickly found one a few days later.

Tiesha Savage

Oct 14, 2014

The staff was awesome. I was informed that I would have a qualification the next day with another bank and i did. I got a lower rate with my trade in with the warranty I wanted and gap insurance. I'm very happy.

Richard Denu

Oct 13, 2014

The guy was very professional and helped me with the car and a question about adding fog lamps. The car was done on time, a big thing for me so I would say that they did a very good job

Stephen Hunter

Oct 13, 2014

great service from James Round from the express lane

Peter Valentine

Oct 13, 2014

I brought my 2007 F-150 truck in for an oil change and brakes check, the oil change was done and the brakes confirmed OK for now. Dave dealt with me and I was very satisfied with the treatment I received. Peter

Anna Phetsomphou

Oct 12, 2014

Tyler & Ashraf were really helpful and attentive to details & explained things very clearly. Tyler responded to all of my calls & more, and made sure my car was safe to drive before I took it off the lot. And Tyler let me use a car while I waited the Ford Fiesta's AC was being repaired. Thank you, Tyler!

Colleen Ridolfi

Oct 11, 2014

I arrived at 7 am and was out the door at 9. Friendly, quick and easy Fastlane service.

Lavon Dove

Oct 10, 2014

I was treated very well from the Parts Dept., who helped me purchase cleaning products and a Ford Fiesta keychain to the shuttle service driver, who was very courteous and a good driver, and especially from my service technician man, Raul. I was really pleased with Raul's work and professionalism. He made me feel confident and secure that he knew what he was doing. I would definitely recommend him.Thank you, Lavon Dove

Steven Jones

Oct 10, 2014

You guys were the second dealership I went to to get my f-150 and were very nice and approachable. I called your salesman Tim in the morning to see if you guys still had the truck in the ad and he said I could get it at the same price. I wasn't in there all day negotiating it was pretty quick and I got what I wanted at the price I wanted to pay. Thank you very much for your help and service

George Moultrie

Oct 9, 2014

I purchase a 2014 Ford Focus in April 2014. Service was great, staff was very helpful and courteous too.

Marc Verle

Oct 9, 2014

2014 Transit Connect. My wife and I had a great experience with everyone associated with your dealership.

Grant Lawrence

Oct 9, 2014

I came in on a Saturday morning to have "The works" service done on my 2012 Focus. Everything was great. The time it would take and the price quoted for the work was accurate and everything was done on time. The service adviser that helped me was polite and courteous. I'm a happy customer.

Sandra Archie

Oct 9, 2014

Always very professional and friendly and do excellent work.

Barry Bates

Oct 9, 2014

The service tech was very helpful. A warning light came on, however it went off before I got to the service dept. and the code was not stored. She advised me to return when it comes on again. I assured her that "I would".

Salome Minoza

Oct 9, 2014

the people at ford dealer were very accommodating especially the sales associate (forgot the name).I would definitely recommend this dealer to my friends.

Larry Morris

Oct 8, 2014

I arrived 15 minutes early. I was taken immediately and the work was completed in 45 minutes. Awesome!

J. Smiley

Oct 8, 2014

I had my first Ford 350 service completed; unfortunately someone did not replace the oil fill cap on the diesel engine. However, after I brought it to Elk Grove Fords attention, they immediatelyscheduled me an appointment; prepared all the paper work in advance, the service manger was personally waiting for me when I arrived; replaced the oil cap and changed the oil and filter again in less than 20 minutes . Mistakes happen, how you handle those makes all the difference - Elk grove Ford handled this situation perfectly.

James Pappas

Oct 8, 2014

2013 Ford F150.The seat material in the driver's seat was prematurely wearing out at about 6 months after purchase.It was obvious to me this was a flaw in the fabric. The service rep, Raul Ruiz, took pictures and sent them to Ford HQ for review. In less than 2 hours the repair was approved by Ford at no cost to me. Was given a rental car to use when repair was done. Repair done on same day.Rual was very friendly, empathetic, and professional. He also helped me with a question re sync radio.

Shona Nystrom

Oct 8, 2014

I had a prepaid lease for two years with my last Ford Fusion and liked the car so much and the way that the dealership and owner of Elk Grove Ford handled us of course we went back. Again Cale and his team really worked on my behalf to get me the same car with an affordable payment for my present financial circumstances. I would highly recommend the the dealership to anyone looking great vehicles and wonderful service.

Richard Vargas

Oct 8, 2014

I really enjoy doing business with Elk Grove Ford, I am a loyal customer, who brings in my family to buy cars and trucks from Elk Grove Ford, and bring in Several autos that are owned by me and my family. I trust Raul Ruiz, and the entire service Dept. that is run by Kyle Stewart, the Shop manager, also my hat is off to the sales dept. with Cale Woods and his team, who makes car buying so easy. Thanks again for a job well done.

Coralene Texiera

Oct 7, 2014

they were so helpful/ I was having trouble with my phone syncing to my car and had had several people including a saleman at one point looking at it and no help. the men at the quick lube, fixed it. so greatful,Coralene TExiera

Sam Hassoun

Oct 7, 2014

I had the best experience ever in any car purchase in my history. It started with a very professional sales representative (Dwayne), then my all time favorite Ashraf, who made the financing so painless, and went the extra mile to make sure I received all the rebates and the best rate possible.Had to bring the car in a week later for a loose panel. Cruize, the Service representative was amazing in her ability to multi-task so many clients and cars, yet got my needs met in a timely fashion.I referred a close friend of mine who went to the dealership the very following day, and ended up with a Fusion Hybrid Energi similar to my Cmax. She too received the very same best service! I don't mind driving from Granite Bay all the way to Elk Grove. The customer service is more than worth it! Sam H.

Joe August

Oct 7, 2014

although I had to return my truck because it was still not working right, you handled the problem and paid for a rental car for my inconvenience. Since your dealership opened I have had you work on my truck exclusively with excellent results and will continue to do so.

Christopher Port

Oct 6, 2014

I brought my wife's 2012 Focus in for a warranty replacement of the low-gear clutch. Kevin Rosenberg took care of the initial write-up and Raul Ruiz was the service representative who obtained the details regarding performance and drivability. The process was completed quickly and efficiently and I was offered a ride home via the shuttle.Raul noticed that the front tires were worn and offered to price-match any other estimate. Raul regularly updated me on the status of the clutch repair and made good on his offer to price-match the tire replacement.The work was completed within a couple of days and the vehicle performs wonderfully with the new clutch and tires. Great service from skilled technicians is something I have come to expect from Elk Grove Ford and I have not yet been disappointed.Additionally, Kevin and Raul are excellent representatives for Elk Grove Ford and it was a pleasure doing business with both of them.Finally, although he was not directly involved in this service appointment, Perry Ortega is the most knowledgeable and pleasant parts representative I have ever known. I have been buying Ford parts from Perry for more than 20 years and the store that employs him is the store that gets my business, which is what brought me to Elk Grove Ford to purchase the Focus.I look forward to using Elk Grove Ford for all of my future vehicle purchase, parts, and service needs.

Marlo Young

Oct 6, 2014

I have been interested in the Ford Fusion for quite some time and decided to make the purchase. I was introduced to Elk Grove Ford through a friend and I was very happy with the experience. The staff was very welcoming and friendly. I would recommend this dealership to friends and family.

Daniel Thomas Jr

Oct 4, 2014

Neil my salesperson was very insightful courteous and professional. He made the process of vehicle leasing very clear. Neil customer service was par excellence and I am encourage for future opportunities to do business with Elkgrove Ford dealership

John Mcfadden

Oct 3, 2014

We needed a quick service oil change and they did a great checkup of the brakes and other systems. We will definitely be back in the future.

Larry Morris

Oct 3, 2014

I was 20 minutes early for my appointment and James was excellent in getting me in.I was complete and on my way in 40 minutes. Way to go team.

Robert Sullivan

Oct 3, 2014

Outstanding service from Art...it was the first time my daughter brought her car in for service...he was nice, patient and explained everything to her...it made for a nice experience.

Alica Norvell

Oct 3, 2014

Car wash was not good. Rest is good. Waiting area in the Quick Lane is a little shy - 1 table & 2 chairs right at the counter where you can overhear everyones conversations....??

Unnur Karadottir

Oct 3, 2014

Overall our experience was wonderful and went smoothly. Everyone was very friendly and willing to work with us on purchasing my car, a 2013 used Ford Fiesta. We plan on coming back here when we it is time to replace our other car.One issue I have is that the dealership only found one key to the car we purchased and has not called to let me know they either found the other or have ordered another. I would have given them full marks if it weren't for that missing key.

Thomas Calmese

Oct 2, 2014

The first day I came to the dealership was Monday 9/29/14 I already had been to 3 other Ford dealers earlier that day. Wanting to get a Ford Raptor. I guess none of the other dealerships took me seriously as a buyer. Elk Grove Ford Did and had way a bigger selection of Raptors than any other dealership I had been to that day. Thomas Lee my sales man who helped was very helpful and not aggressive or pushy like some sales people are. He promised me that he make the deal painless easy. He did just that. One of the easiest car deals/transactions I have been involved in. The 2014 Ford Raptor I got is the 53rd vehicle I have purchased in my life. Very happy with the Truck and Elk Grove Ford.

Patricia Willman

Oct 2, 2014

E very one is always friendly and willing to help. I get my car back about the time promised.

Carol Michie

Oct 2, 2014

The staff was friendly and the service was great. I had a concern with the shuttle service, but the Dealership contacted me and we resolved the concerns.

Roy Hutto

Oct 2, 2014

Everything was good except the cleanup. The last time you changed my oil I had drips on my garage floor and had to clean up the engine myself. I had to do that again this time as well. Please do a better job at cleaning up after your work.

Virgina Luna

Oct 2, 2014

I was treated very well.your salesman was very polite and was very professional.I love my ford Fusion.

Henry Baer

Oct 1, 2014

Had no trouble getting an appointment. I discovered an oil leak on my 2013 F-150 pickup on Friday, Sept 26th. I immediately called Elk Grove Ford and got an appointent for 8:40 am on Monday Sept 29th. I showed up right at 8:40 on Monday and Raul, my service guy,was right there and took over. About 3 hours later, He called and said the oil problem was fixed. At the same time he also had some routine servicing done that was due to be done in the next 30 days, saving me another trip.

James Powell

Oct 1, 2014

2014 Ford Focus SE, service and staff great Survey should not require to enter a specifice number of characters

Harry Richter

Oct 1, 2014

Staff was both professional and courteous regarding the recent servicing of my Expedition. Work was completed in a timely manner. Thanks

Michael Lee

Oct 1, 2014

I bought my 2013 XLT Ford Explorer here a year ago. Tho its been in the shop a lot since I got it for many different things. I must say, Since Steve has taken over my service experience, I couldnt be happier. Steve Cook is very Professional and makes sure he gets it right..Keep up the good work.Mike Lee

Jerome Daniels

Oct 1, 2014

As always... You guys were great!!!Thank you for continually exceeding expectations

Alan Larson

Oct 1, 2014

Service work wss completed quickly on our 2013 ford edge

Tom

Sep 30, 2014

Great people to work with. Just bought another vehicle from then.

Mary & Bruce Hodge

Sep 30, 2014

Everyone was helpful. Making appointment was easy, The vehicle was ready when promised.

Ann Clark

Sep 30, 2014

Dwayne and John were very helpful. It took forever to get through the finance department, that is my only complaint. We're happy with the car.

Mirko Radman

Sep 30, 2014

The staff was polite and helpful. My truck was done on time.

Louise Redeen

Sep 30, 2014

Very professional, courteous & fast - maintenance & repairs always done right the first time!

K. Monroe

Sep 30, 2014

I love my car! I loved the no-pressure help I received from the internet sales team, and how easy the entire process was. They worked with me on finding a car that fit my monthly-payment budget and were very patient as I made decisions.

Rebecca Collins

Sep 30, 2014

As always you guys did a great job. Repairs were completed faster than expected! We love Elk Grove Ford!

Alica Norvell

Sep 29, 2014

Friendly guy that helped. Took a little over an hour and I asked for a wash since my vehicle needed one That was not the best. Still had bird stuff and grease all over the wheels. The back, front grill, top and windows still had dripping water, which dripped down the sides. Guess it means wash but not dry. That was a disappointment; my Hondas over the past 20+ years were always delivered back really clean and dry. Spent time in the parking lot with my little hand towel to try to get dried some so wouldn't have water it's all over. The guys big wet foot print was on my carpet. The oil service was good. The wash job very lacking.....keeping my vehicle clean is an important part of maintaining it. The waiting area is a bit lacking. A table & 2 chairs...... Thank goodness the weather was nice so I could walk up & down the sidewalk for a large bot of my wait time.

Doris Pelts

Sep 29, 2014

We love our 2003 Tacoma. Tom Lee was great and he really helped us and worked hard to get it financed for us. We really appreciate him and his hard work for us. He was kind, considerate and very accommodating. We will definitely refer family/or friends.Thank you so much!Tom/Doris Pelts

John Mcfadden

Sep 28, 2014

Great folks. Great service, friendly attitudes. I will be back again and again.

Ronald Flint

Sep 27, 2014

My daughter and I went to Elk Grove Ford looking for a used car. John Luna was so helpful he found us a new 2014 Ford Focus for the same price as the best used car. I am so thankful for the sales service we received.

Rebecca Henry

Sep 26, 2014

very similar to service in Payson Arizona at Star Valley Ford very dedicated to the customer and the vehicle very good.

Bruce Morris

Sep 26, 2014

Always a pleasure working with Elk Grove Ford....They take the time to go above and beyond with the service they provide.

Sheridan Guevara

Sep 26, 2014

I bought a 2014 Ford Fusion and I am very happy about my purchase. My dealer, Mr. Tony Ho was very helpful and accommodating and was able to answer most, if not all of my questions. I, however was disappointed about the cleanliness of the car. I feel that your staff did not do a thorough cleaning of the car. The car was released to me at around 9 pm. I did informed Mr. Ho of this situation the next day and he did offer to have the car clean for free but not that day. I was able to have the car clean twelve (12) days after my purchase. I was hoping that the car would be CLEAN and DETAILED both inside and out. The interior of the car had dust when it was first handed to me that Saturday night (August 30th). Apart from this fiasco, my experience with your company was satisfactory. Being a First Time Buyer, Mr. Ho greatly helped and guided me throughout the whole buying process.

Mark Baker

Sep 26, 2014

Tony Farris and his Diesel Team treated me with respect, were curtious and repaired my 2009 F250 6.4 as promised. Job well done. Thank You Elk Grove Ford

Michael Nguyen

Sep 26, 2014

Luv to return for car care and do businesses with

Gary Waltz

Sep 25, 2014

The service on my 2014 F250 was great.This survey on the other hand is not, I can say in about 30 character what needs to be said.

Kenneth George Horn Jr

Sep 25, 2014

As always, your people and service is outstanding. Work was done on time and I know it was done right

Flory Cassell

Sep 25, 2014

I have a 2008 Mercury Sable which I love and like to keep it in very good condition so I know that I can trust you guys to do a professional job, and I been coming to your place since you open which makes it very convenient to me because before I had to take my car all the way to Folsom. Mr. James Rounds did an excellent job taking care of me and paying attention to what I wanted, I have to say that all your Staff have always been very nice to me when I walk in your place they always welcome me like if I was there friend.

Charleen Maxwell

Sep 25, 2014

Service Rep was quick, efficient, friendly, and got my service completed on time!

Tammy Gomez

Sep 25, 2014

It was very hot outside the day I came in for an oil change. Your technician made sure both myself bad my dog were both cool and hydrated. They did the work quickly and were very courteous

Carolyn Hewitt

Sep 25, 2014

Experience was ok. I have a warranty and the purchase of light bulbs was not something that I was happy with. Something like that should be covered. Service was good.

Rosalind Canada

Sep 24, 2014

Thomas Lee was a kind and concern sales person. He went beyond his duty of service. The car runs great, I love it. The car note is within my budget.

Bruce Dobin

Sep 24, 2014

2015 F-250 Special Order: Excellent service Dwane was great! The Finance Guy Brite (sp) did a great job working with my Credit Union. As for your staff, Great job too. I needed a special part to complete my Truck order and they got in for me the next day.

Patty Kirtley

Sep 24, 2014

all staff is very polite & helpful. I just had an oil change so I wouldn't call that a repair. I have had repairs in the past & always have been happy with the price, time to took to complete & all around service. The waiting area is always clean, up to date & Wifi is very nice. Thank you

Brenda Haggard

Sep 24, 2014

I made an online inquiry about a new vehicle and received a call from Ken Waite who invited me to come in and take a look at the vehicles. I was able to go over on my lunch break, and Ken was respectful of the time limitations I had. I returned the next day and he had already done some groundwork on different finance scenarios for two different vehicles (lease v purchase, down v. no down). It was great to know these things upfront - Elk Grove Ford proved to be the "no surprise guys" (which is a motto for a different business in town). Ken was patient and accommodating, timely with his responses, and brought no pressure to our conversations - an EXTREMELY refreshing experience.

Mirko Radman

Sep 24, 2014

The service, as usual, was very good. The service people were polite and accomodating.

Jo Sarti

Sep 24, 2014

I've been coming here since I purchased my vehicle and the service has been very good. I wouldn't go anywhere else.

Robert Bittner

Sep 24, 2014

Staff very friendly and efficient. I drive 90 miles for service and on this occasion to also buy tires.I pass several other Ford dealerships on the way. There is a reason for this: Your service department and staff always keep their promises, do excellent work, and get me in and out in the shortest possible time. You can't beat that.Kudos to all!

Tom Fitch

Sep 24, 2014

My Service ad visor Cruz is very thorough and efficient. The service was top notch and appreciated always.

Judy Sallee

Sep 24, 2014

Staff is always courteous and friendly. Never have any problems about scheduling appointments for service.

Joshua Odgers

Sep 24, 2014

Super helpful staff, no pressure, felt very comfortable and cared for during our car buying experience!

Mary Bruce Hodge

Sep 23, 2014

Your van drivers are very prompt and thoughtful, even to getting out and opening my door upon arrival. All other employees are very helpful.

Mike Pina

Sep 23, 2014

I certainly appreciated the prompt, professional and very knowledgeable information of service advisers Cruz/Raul. I had a great experience before with Raul and more recently with Cruz. I am, however, particularly concerned with the status of my wife's 2012 Ford Focus. This is the second time I had to bring in our vehicle for the Transmission/Clutch Assembly for shuddering. Additionally, while visiting San Francisco in July, I had to pull over for engine overheating...which was displayed on my instrument panel. The instructions were to "pull over and let cool for I believe 30 minutes." Appreciate all you can do, Mike and Sheree Pina.

Mike Jeffries

Sep 23, 2014

Raul did a great job keeping me informed & helping with the rental car. Thanks again!

Ashley Ram

Sep 23, 2014

We purchased 2014 Ford Focus SE. We have previously bought 2 cars from Elk Grove Ford. We are a Ford family. My daughter had a 2000 ford focus it was time for upgrade. I really liked the Sales team I worked with Tony and Kevin. But I didn't appreciate the Finance team. I dreaded sitting in the room with him. I wanted my payment to be reasonable. I chose not to buy into the extra protection. But the finance guy kept drilling about how important that was. I don't know how many times I told him no but he kept on it. Next thing his boss comes over went over the same thing. I had it I just wanted to walk out. But Tony and Kevin our salesman were so nice I couldn't do that. Overall my experience was great until it was time to see the Finance guy. I don't understand when a customer tells them this is what I can afford every month so why finance guys keep trying to sell you coverage that puts you over budget. Don't they care or listen. The whole experience with them was horrible.

Richard Aromando

Sep 22, 2014

We have always trusted Elk Grove Ford, and will continue to do so.

Robert White

Sep 22, 2014

I was surprised at cost of replacing the key and remote including the labor to program however needed it so bite the bullet and ponying up the dough ........... Service ok long time at so called Quick Lare about 2 plus hours .......... Robert H White

Josephine Sanchez

Sep 22, 2014

Art in quick lane was very thorough and had great customer service.

Mary Aguilar

Sep 22, 2014

I am always treated well and my car is always completed in time and kept up to date on progress getting the service done on my car. I am a long time customer.

Robyn Dahlgren

Sep 22, 2014

2014 Ford Focus. Replaced clutch in transmission. Took two days. Fixed problem. Warranty work

Roni Cheney

Sep 22, 2014

It was a relaxed visit. The atmosphere was calm and the job for done fast. All the employees were very nice.

George Laine

Sep 21, 2014

Bought a new 2014 F-150 crew cab truck. Very satisfied

Bruce Morris

Sep 21, 2014

It was a pleasure as always to work with the dealership. They have always been responsive to my needs, and go above the minimum.

Darrell

Sep 20, 2014

Great job did not deal with any closers John Luna did a great job with know pressure to buy.

Jerry Penick

Sep 19, 2014

Service Dept. repaired a dent in the driver side door of our new 2014 Explorer. The work done was very good. One can't notice the area unless you knew it was there before. Steve Cook was very professional in our dealings. Definitely will be back for service.

James Landon

Sep 19, 2014

The service adviser was extremely helpful and courteous. He fully explained what had to be done, and I really appreciated it.

Chris Bastian

Sep 19, 2014

The staff was courteous and professional. The work was completed on time.

Mattie Harris

Sep 18, 2014

Quick Lane oil change/car wash. Went very well, quick and courteous counter service

Nilu Dutt

Sep 18, 2014

The service was very good.the customer service was excellent.i would highly recommend about ford to all my friends and family.

Claudia Powers

Sep 18, 2014

I took my car in to the Fords' Quick Lane to get "The Works" service. I was quickly greeted by a very helpful and friendly staff member.

Michael Young

Sep 18, 2014

Ford 5.0 Mustang, The service was quite good. I had a fellow who was obviously new taking care of me and he seemed to struggle a little with the paperwork. But in the end it all came out OK.

Radhika Kumar

Sep 18, 2014

Service was great and the staff was really helpful

Percy Avalos

Sep 18, 2014

Service was very good. It took around 3 Hours to complete a "change of oil", long, but worth the wait.

Stephen Reyes

Sep 18, 2014

The guys are Always very polite however I believe acknowledging and assuring the customer next in line would be appreciated since it takes awhile to assist one customer vs saying nothing.

Kathryn Shafer

Sep 18, 2014

Someone messed with the screen nearest the steering wheel and changed what I had to something about keys. Everything else was OK and done in a timely manner. The gentleman helping me was very friendly.

Joseph Sunderland

Sep 17, 2014

Always appreciate the early bird drop off convenience!

James Landon

Sep 17, 2014

The service was excellent, and all repairs were made quickly and effectively.

James Tysinger

Sep 17, 2014

I trust the Service Department at Elk Grove Ford to repair and maintain my 2006 Mustang, which I hope to keep for many more years.

Monica Lopez

Sep 17, 2014

My car was ready 1 hour earlier than anticipated. I did not stay in the waiting area as it became somewhat crowded.

Patricia D. Escobedo

Sep 17, 2014

Excellent customer service and a friendly & outstanding sales professional contributed to a great buying experience.

Niccola Alward

Sep 17, 2014

Dwayne Gaines had great customer service. He was a nice guy and did not make me feel intimidated. Thank you for your help. Love me new Edge!

Darrell Woolsey

Sep 17, 2014

John greeted us like family not like someone that just wanted to make a sale.Showed u s what we wanted to see and best of all did pressure us when we to him we needed to go home and think about it. Great experience I would recommend John Luna to my family and friends. Great customer service.

Johann Schuster

Sep 17, 2014

This was the second attempt on the same problem... an elusive but annoying squeak. Cruz and her mechanic (Sorry I forgot his name, but he's a big friendly guy) did a great job. They nailed that squeak! I am a HAPPY camper now! Kudos to your team! It seems Elk Grove Ford is creating a very strong service department!

Michael Jaques

Sep 16, 2014

I was given exactly what i wanted. Matt was great salesman. I felt comfortable with my purchase. This is the second great buying experience I've had here.

Paul Itzko

Sep 16, 2014

I brought the car (2012 Focus)in with a intermittent "check engine light" with a code of P090C.You guys checked it out thoroughly and after 2 days you were able to get the car to fail. You replaced the TCM and found and stopped a small transmission leak.Car is running better than when I purchased it(maybe due to the TCM replacement).I'm satisfied.Only complaint was having to wait 30 minutes for the paperwork to get completed so I could get my car key. Staff was friendly

Jesse Atoigue

Sep 16, 2014

I have not had a chance to fully test the tune up -

Sharann Chesshire

Sep 16, 2014

They corrected the problem that I had with my car regarding keys and low tire pressure

Collette Delgado

Sep 16, 2014

Thank you Daniel Marta. Staff was great The truck is wonderful. It was a easy transition

Wendy Gurr

Sep 16, 2014

I have a 2014 fusion. I love it. Service was great and staff was wonderful. I'll be back

Manmeet Singh

Sep 16, 2014

This is the best dealerahip, owner is v nice person, i really like this elk grove ford, Excellent!

Sylvia Combs

Sep 16, 2014

I really appreciate everyone helping in the process of buying my husband his car. Thank you so much.

Richard Reynolds

Sep 15, 2014

f150 4x4 w/tow package. More than I wanted. Just what I needed. No remorse, no regrets. EG Ford staff friendly and professional. Blue Ribbons all around or as the Brits would say; Top Drawer !

Elma Withers

Sep 15, 2014

The sales associate (Roshan Lal)was excellent. I was happy that he didn't try to pressure me or treat me like I was stupid (I've had that happen). Also the Finance Manager (Ashraf Eldib) was excellent as well. Overall it was a very good experience. And I wasn't there all day (as it usually is when buying a new car).

Uriah Raffer

Sep 15, 2014

For the services rendered, they did a good job. However, in my experience, I do wish the service managers would pay more attention to the customers and be more communicative. I sat waiting for 30 mins after my appointment to see when someone would help me. Then I had to make numerous phone calls checking on my vehicle when I believe they should be the ones calling and updating me. Just my 2 cents. Cruz Solorzano is an exception to this complaint. She does her job well.

Lorenzo Moreno

Sep 15, 2014

Purchased F-150. I liked the fact that this dealer is a car pro member. Excellent pricing on vehicles. Friendly staff.

Archie Gore

Sep 12, 2014

I appreciate the great speedy service, the comfortable waiting room AND the great car wash after the service is complete.

Heidi Pinnick

Sep 12, 2014

Your service is not as friendly as it use to be, just people going thur the day telling everybody it will be 1 1/2 hr. wait to get your car serviced. Use to be, the service guy would go thur. the sheet telling you how everything looked.This time I had to ask for my report sheet.I have a maint. contract with ford, and I can go to any ford dealer, would like to keep my business in Elk Grove.

Kim Butterfield

Sep 12, 2014

It was an easy sale until the end when there was am issue that wasn't explained to me and my wife but it all got cleared up that you to the people At Ford for hanging in there and we are pretty happy with the new car thanks againWE PURCHASED A 2005 Expodition

Stephen Woods

Sep 12, 2014

We purchased a used F-150 Limited Super Cab pickup. Tim our salesman was very knowledgeable and was able to address all of our questions. He made our experience a great one, without the normal stress of purchasing a vehicle. I would recomend all to consider Elk Grove Ford when purchasing a vehicle. Stephen Woods

Brooke Odgers

Sep 12, 2014

From start to finish we were treated in a respectful and kind manner as we searched and then decided upon a car. Buying a car can be a nerve-wracking decision with a lot of emotion and pressure, and our salesperson (Ken Waite) was completely respectful of the fact it was a big deal for us and that we needed to take our time and check them all out and see all of the options. Ken was SO kind and made us completely relaxed and comfortable to ask him our questions. Our experience was as easy as it possibly could be! We have and will continue to recommend Elk Grove Ford to friends and family as THE place to go when it's time to buy a car.Leased: 2014 Ford Explorer

Melissa Marshall

Sep 12, 2014

I liked the no haggle price. The seamen that helped us were not pushy. All of the rebates were great too.

Tom Meixner

Sep 11, 2014

I was there at6:45 am Wednesday. Lloyd can out about 6:55, got me written up and ready for "The Works" and transfer case lube change. The Tech didn't move my Expedition until 7:20. It took until 9:00 to get it out of shop then another 10 minutes for the tech to get paperwork turned in.This definitely is "Quick Lane".We have both vehicles serviced there just the wait is getting longer each time.We never have had bad service from Quick Lane or the service department. That is why I keep coming back.

Ramsey Zakhary

Sep 11, 2014

This is my third vehicle purchase from Elk Grove Ford. By far the best car buying experiences I have ever had. Elk Grove Ford treats customers like family. Very knowledgeable and helpful staff! I will be back!

Paul Itzko

Sep 11, 2014

Brought my 2012 Focus in for an intermittent "check engine light" problem. I gave the service department the code that I retrieved. They diagnosed and found the error along with an oil leak that I didn't know about. I was able to drive out of the dealership without problems, so I guess that the problem was fixed. Cruz was very personable. My only complaint was waiting about 30 minutes for the repair paperwork to be generated. Other than that My car and I are happy.

Keith Fudge

Sep 11, 2014

Escape, Johnnie Perkins is an asset to your company. I've got a small list of things that need to be fixed, so, I'll soon see how your service department is.

Tamra Young

Sep 11, 2014

Everyone was helpful and pleasant. The transaction was quick and easy.

Jerry Byrum

Sep 10, 2014

The diesel shop is always helpful and willing to help with the cost wherever they can there work cannot be reflected on a bad recon part

Don Budge

Sep 10, 2014

The staff was freindly, however the person writing it up took 20 minutes to finish the paper work so I could leave. I could tell that he was new and had limited training and no one seemed interested in helping or teaching him. I noticed that there was all new staff in the Quick Lane, and that almost all seemed to be just learning what to do. However, this was a simple oil change and I have no issue with the work performed.I will contine to use Elk Grove Ford for service, but amenities at the dealership, when compared to others in the Elk Grove Auto Center are woefully lacking.

Jeffrey Capozzi

Sep 10, 2014

Me and my wife purchased a 2011, Subaru Outback on Labor Day. Even though the dealership was very busy we were treated with respect and professionalism. Everything went very well, and we are so grateful for the car that we purchased. The staff was very helpful, especially Mr. Tony Ho who walked us through the purchasing process, took us on a test drive, introduced us to everyone we would be dealing with and also detailed the car before we brought it home, he made it a very pleasant experience and I have already started to recommend Elk Grove Ford to all of my friends, not only do they carry all of the new Ford line but they also have a great used car lot. Thank You Elk Grove Ford for a great experience.

Chris Lasance

Sep 10, 2014

The service was good and you always keep my car running. However the staff is lacking. I say that bc our car was done and we went back to pick it up and were told that there were 3 other services for our car that were recommended but they never called to ask if we would like it done. I ended up replacing the air filter myself and will now have to go back for the other two service.

Arliss Long

Sep 10, 2014

Much better this time. There was prompt contact and the process of getting the truck serviced began quickly. If there is room for improvement it would be to equal the focus between getting people in and getting them out. The two times I have used Fast Lane, I initiated getting the paper work done. Both times my vehicle sat ready to go with no one working on closing out the required paperwork. Fast in should also be Fast out.

Sarena Flowers

Sep 10, 2014

I bought a 2015 ford explorer , Ron powers was my salesperson. He was very helpful and kind.

Jeff Diggs

Sep 10, 2014

Service Representative that helped me was outstanding. Appreciate her efforts!

Professor Mark T. Harris

Sep 1, 2014

Elk Grove Ford has established a car buying experience that is close to painless. This is because the process they follow is transparent providing the buyer with a fair opportunity to make the best decision for themselves without manipulation. The sales team at Elk Grove Ford is knowledgeable, engaging and offer up helpful information above and beyond the industry standard. The finance team is efficient and do not "up sell" you extras that bring more expense without additional value. My wife leased a care from Elk Grove Ford three months ago. The experience was such a positive one that I decided to lease my new car from them yesterday. I am a very "picky" buyer with all things I purchase and a car is no exception. I had a million questions and variations re options, etc. and Elk Grove Ford's sales team patiently answered each question and did so without ever making me feel uncomfortable for doing my research. Tim and Chris are salt of the Earth human beings. Overall, through my experience, I gained two new cars and look forward to sending our sons to Elk Grove Ford when they are in the market for a new car.

shannonelaines

Jul 17, 2014

I don't like to leave bad reviews because I know customer service can be tough. That being said, this place has made too many mistakes to be ignored at this point. The only nice thing I can say is that the service managers are very easy to work with. At this point I'd rather deal with poor customer service and good repairs.I bought a lemon/2006 Ford Escape from them in August 2010 with a 36k/3 yr. warranty. The salesman was pushy and lied several times about options. In December my transmission went out. I knew this was a likely event, as I had done research on the car. It was covered by the warranty, so it wasn't the end of the world. They did however take 2 weeks to decide whether to fix it or replace it. Another 6 months goes by and my panel control module (computer) goes out. This was not covered by the warranty. The car was useless without it, so I paid the 2k to replace it. This is where the ridiculous mistakes started happening. When I got the car back I had several electrical issues. My cruise control was spotty, as well as the power locks on the driver side door. I brought it back in to have them looked at and they magically worked when the mechanic took it out or a drive and he said to bring it back when it happened again. It happened as I drove away, but it was closing time. I live an hour away, so I just dealt with the electrical issues.Next, my brake lights stopped working. I tried to replace the bulbs and it kept blowing fuses, 10 to be exact. I brought it in to find it was an issue with a current being grounded at the junction box. They made some minor repair, and didn't replace the junction box. When I drove away my back passenger blinker didn't work. Again, I tried to replace the bulb and it blew the fuses. I brought it in a month later to have them tell me it was the junction box. They decided to replace it and it was covered by the warranty. All the while I am paying $100 deductibles, for a mistake that should have been rectified the first time. I had the cruise control looked at and it was an issue that was not covered by the warranty. They failed to tell me this until I received the bill, which charged me 62.50 to have it looked at. I find this a little odd since the cruise control wasn't an issue until they replaced my panel control module. Why I am I paying for them to fix their mistakes???I tried to check the car to make sure things worked before I left the lot, as the mistakes were piling up. I didn't find anything until I stopped for gas. The clicker to lock and unlock the car didn't work anymore. I was flabbergasted that I drove away with ANOTHER issue. Needless to say I will never buy another car or warranty from this company. If their service department was not part of the deal I would never have returned and I suspect they would not be in business at all.

shannonelaines

Jul 17, 2014

I don't like to leave bad reviews because I know customer service can be tough. That being said, this place has made too many mistakes to be ignored at this point. I bought a lemon/2006 Ford Escape from them in August 2010 with a 36k/3 yr. warranty. It was the first time I had bought my own car. The salesmen was incredibly pushy and not truthful, which I guess is what I should expect from a used car salesmen. He told me that mp3 capable meant I could connect my iPod to the stereo. It actually means that the cd player can read Mp3s. He also told me that there was a second clicker for keyless entry, which there was not. I will not make the same mistake on my next car, which will be sooner than expected due to the poor quality of the car and repairs. In December my transmission went out. I knew this was a likely event, as I had done research on the car. It was covered by the warranty, so it wasn't the end of the world. They did however take 2 weeks to decide whether to fix it or replace it. Another 6 months goes by and my panel control module (computer) goes out. This was not covered by the warranty. The car was useless without it, so I paid the 2k to replace it. This is where the ridiculous mistakes started happening. When I got the car back I had several electrical issues. My cruise control was spotty, as well as the power locks on the driver side door. I brought it back in to have them looked at and they magically worked when the mechanic took it out or a drive and he said to bring it back when it happened again. It happened as I drove away, but it was closing time. I live an hour away, so I just dealt with the electrical issues. Next, my brake lights stopped working. I tried to replace the bulbs and it kept blowing fuses, 10 to be exact. I brought it in to find it was an issue with a current being grounded at the junction box. They made some minor repair, and didn't replace the junction box. When I drove away my back passenger blinker didn't work. Again, I tried to replace the bulb and it blew the fuses. I brought it in a month later to have them tell me it was the junction box. They decided to replace it and it was covered by the warranty. All the while I am paying $100 deductibles, for a mistake that should have been rectified the first time. I had the cruise control looked at and it was an issue that was not covered by the warranty. They failed to tell me this until I received the bill, which charged me 62.50 to have it looked at. I find this a little odd since the cruise control wasn't an issue until they replaced my panel control module. Why I am I paying for them to fix their mistakes??? I tried to check the car to make sure things worked before I left the lot, as the mistakes were piling up. I didn't find anything until I stopped for gas. The clicker to lock and unlock the car didn't work anymore. I was flabbergasted that I drove away with ANOTHER issue. Needless to say I will never buy another car or warranty from this company. If their service department was not part of the deal I would never have returned and I suspect they would not be in business at all.

Peter

Jul 14, 2014

NO PRESSURE sales experience. Darwin, our sales consultant couldn't have been better. After the test drive we didn't get the expected question: "What's it going to take to get you into this car TODAY?" It was " Can we see if there's a price that will work for you?" We knew we were in the right dealership. Admittedly, we had done our "homework" so we knew what we could afford, what features we wanted, the colors you had in stock and about what the price should be. You actually came in a little lower than what we expected. Super sales experienceno hype or pushing.

My First SUV

Jul 14, 2014

Congenial atmosphere, helpful staff, and a new SUV that I really enjoy.

Jeanette

Jul 14, 2014

The whole process was excellent. It was our first experience purchasing a new car and we couldn't be any happier with the all around customer service we received the whole time being there. We are so happy to have the Elk Grove Ford family be part of our new step of ownership. Thank you!

Marian

Jul 13, 2014

The sales rep was very nice, pleasant, and helpful. The Finance rep was a bit different. Although he was helpful, I think he was upset that we did not want to purchase the extended warranty and maintenance package.

Richard

Jul 12, 2014

My sales person Jim was very professional, knowledgeable andfriendly. He answered my calls and questions in a timely andwas not high pressure.The parts department was very helpful and got myadd on equipment quickly and called when it arrived.

William

Jul 11, 2014

Rachel was awesome! She seemed extremely reasonable, honest, and, most importantly, transparent and trust worthy. She really understood our situation and worked to accommodate it. Since we had multiple visits, Tim, Ken, and Tony worked seemlessly together to accommodate our needs as effeceintly as possible. Great overall dealer experience again.

Diana

Jul 9, 2014

Ron was the perfect salesman for my husband and me - no pressure. We definitely would recommend him to anyone.

Anita

Jul 9, 2014

I made an appointment to take my car in and when I dropped it off it was fast and easy, and there was a shuttle to take me back home. As soon as my car was done they called me.

Joseph Andrew

Jul 8, 2014

Everyone I dealt with was friendly and helpful. Also, my car was finished within a very reasonable amount of time.

Beth

Jul 4, 2014

The internet salesman so was helpful and responded to my inquiry very quickly. He worked with me on the price of the truck which I really appreciated. After the test drive the buying process went so fast and easy. All the people I dealt with at the dealership were very nice and professional. This was a really good car buying experience.

Harlan

Jul 3, 2014

after going to several other dealerships, we came to eg ford. just looking at vehicles. we were greeted by a gentleman named roy peterson. he was very nice. not a pushy salesman. we left our names and a real phone number with him but he never called us. we went back as promised him 3 days later and bought the vehicle we looked at days before. no one likes pushy salesmen!!! thanx roy peterson for doing a great job!!!

Alan

Jul 3, 2014

Our sales manager John Luna was especially a friendly, kind ,funny, extra helpful guy. He showed us all the available used cars which we had planned to buy. Then he showed us the 2014 Escape and we were sold!

Daniel

Jul 2, 2014

Sales crew, Mike and John from internet sales were an absolute pleasure to work with. Easily the best vehicle purchase experience I have ever had. The owner, Rachelle, stopped by to say hello and was very down-to-earth and friendly. I do like the no-pressure, family owned business environment. The radio ads on AM 650 advertising how great this Ford store is are spot on. They have definitely earned my repeat business!!!

Naomi

Jul 2, 2014

We appreciated the immediate response by John Luna through email. His attentiveness has continued, without hovering. We enjoyed speaking with Rachel and Mike after our test drive. David in finance made the paperwork go smoothly and the entire process was made easier by all.

Patrick

Jul 2, 2014

You guys are fast, professional and communicate quickly. I really appreciate the fact that you call me as soon as you know what needed to be done, and gave me a cost up front.

Kaaren

Jul 2, 2014

Previously wrote detailed answer to this and I am very thankful for Marty Rivas. Love my Titanium ruby red Escape. It is wonderful to drive and the screen is fabulous, nice and large and positioned perfectly. I was very well cared for as I live in Redwood City and Marty had to text me and email often and it worked out very well with very few glitches as it was so detailed and a I was bit anxious, but all went well and I drove off in my new Ford. It seems like a dream, a good one.

Victor

Jul 1, 2014

Everyone is helpful. It is a team atmosphere. Avinesh was very kind and has great customer service skills! Raul was very professional and kind as well.

Alfred

Jun 30, 2014

Service desk people were all friendly and courteous. Maintenance service was faster than expected considering that I did not have an appointment. When I was leaving a motor-home was blocking my way out but one of your employees quickly noticed and moved the motor-home providing a wide open exit route for me.

Ralph

Jun 27, 2014

Attention to detail by the Service Tech who worked with me on this service.Also I would like to commend the ride service while my car was being worked on. The service was great and the driver was very friendly and attentive.

Michael

Jun 27, 2014

I had an appointment with the service section but they were so backed up it was going to take longer than planned. The folks in the fast lane offered to take me right away and got me out faster.

Jennifer

Jun 24, 2014

Lloyd is always great, one of the reason I continue visiting. I bring both of my vehicles for the great service and friendly customer service every time.

Coleman

Jun 19, 2014

Car had brake lites ( Multiple )that needed to b changed & they did it in less than 1 hour.It was great

Christopher

Jun 19, 2014

they said my car would be done within an hour and a half and it was. big improvement over previous wait times.

Kathryn

Jun 17, 2014

Staff in all areas greeted me pleasantly even if I was not a customer in there area (ie. new sales, parts departments).

Janis

Jun 16, 2014

Very pleasant, courteous and handled the recall check up, oil change and repaired my tire. Washed my car and I was on my way without having to spend a great deal of time.

Barbara

Jun 14, 2014

Even though the department was very busy, the staff did an excellent job in getting customers serviced in a timely manner.

Paul

Jun 14, 2014

My service manager Rick Hunter was great, he explained everything in terms that I could understand. I was a little nervous about bringing my leased ford in thinking that I would have to pay for the repairs, but Rick stated that there was no charge.

Hollie

Jun 12, 2014

Johnnie was excellent. Very knowledge able and patient with all of my questions. Rachel and Ash were great as well. Thanks for making it such a painless process!

Jorge

Jun 10, 2014

Tony Ho was extremely helpful and went out of his way to make sure we were happy with our first time buy. He went as far as picking my wife and I up from the Sacramento airport. Yeah we flew in from the Los Angeles airport! ! Thank you Tony! !

Lisa

Jun 9, 2014

I had the best dealership transaction experience ever! All the details were explained and I was frequently asked if I agreed and if okay to continue. I did not feel like I was pressured and I feel the deal I got for the trade-in of my vehicle and the price for the used vehicle I purchased was fair for both parties.

Bradley

Jun 1, 2014

We originally visited EG Ford in January, 2014. We had just started looking into trading a vehicle in, but weren't quite ready to buy. We test drove three vehicles that day, and told Tim that if we liked what we saw at EG Ford, we'd return. Tim sent a few emails and made a few calls, but after explaining we wouldn't be ready to purchase until mid year, he respected our timeline. After five months and test driving at least a dozen cars, visiting nine or so dealers, we called Tim to see if he was still with EG Ford. We confirmed that he was still there, and made an appt to look at a few options and test drive one specific vehicle, a used Ford Edge. Tim maintained his professionalism, and took excellent care of both of us. We're very happy with our purchase, but more so with Tim's service and attention.

Ed

May 31, 2014

Easy to drop off the car for Quik Lane. Lloyd is always helpful and friendly.Thanks for conserving water and only washing cars on request.

Gerard

May 31, 2014

Dealing with Asst. Service Manager Rick Hunter was a joy.He managed my dealer warranty, after market warranty and rental car for me saving me the trouble.

Michael

May 30, 2014

It was amazing, they picked up my car from work for me and had it back in a couple of hours serviced and detailed. Elk Grove Ford has excellent employees with great customer service. I will definately be back!!!!

Jim

May 30, 2014

Lloyd was very helpful in answering our questions about towing a trailer with our 2011 Ranger. He has always been very helpful and knowledgeable about the products they service.

khalid

May 29, 2014

Got the best deal for Ford Explorer Five stars and 2 thumbs up for the awesome customer service, definitely recommend Elk Grove Ford Thanks to James Jeadon,Cale Wood and Mike Bhatia Thanks to Elk Grove Ford

Rodney

May 29, 2014

I liked my sales representative. He had a can do attitude, wasn't too pushy and was knowledgable about the products and the technologies!You got to love and appreciate a 20 year old car salesman who can explain and connect you immediately to your vehicle!

Jeanne

May 26, 2014

Professional, prompt, courteous... as always. Notified me of a recall and explained that the service department would be opening on weekends starting June.

Daniellle

May 25, 2014

David Banda and Lloyd are always very helpful, and my latest experience was no exception. Even while managing a large workload and training a new employee, they were courteous, jovial, and clearly explained the rebates and Customer Appreciation discounts to which I was entitled. I had new brakes and rotors installed, as well as The Works oil change. My car is in great shape, thanks to the Elk Grove Service Dept.

Al

May 24, 2014

Although I have an older Taurus the service rep and the mechanic did not seem to dismiss it as "not worth fixing". I've had other shops imply that it's too old for us to really bother about.

Jeffrey

May 22, 2014

Steve in Elk Grove is excellent.. He surpassed the the customer service and went beyond! Give him a raise.....he deserves it... Works so hard....

Karen Fred

May 20, 2014

Did a recall on my Ford Escape and had to replace the water pump, too, and it didn't cost me anything. I also had a 15,000 miles oil change while they had it. I was glad to get it back because I love my car and missed not having it.

William

May 20, 2014

Steve, was professional, and addressed the problem in a direct manner. Under the circumstances, it was obvious that the battery (2012 Fusion , under warranty) was bad and he did not lead me into a full and costly diagnostics test. Problem was quickly resolved and I was on my way.

Peter

May 19, 2014

Everyone was wonderful and made the experience so delightful. We love the new car, and want to thank Rachel for all her hard work.

Richard

May 18, 2014

The Service Manager, Dave was simply outstanding. In our phone contact he was through in explaining the service options we were contemplating and, in person when we took our car in for service, he was warm and welcoming like a close neighbor! The service was complete, accurate as promised, and on time! We definitely will be repeat customers.

Debbie

May 15, 2014

it was easy and quick....and they washed the inside of my windows and THAT was such a big help to me....Thanks :)

Elgin

May 15, 2014

My tires were balanced again and I am pleased with the result this time.I am now getting the smooth ride I expected when they were balanced before. I thank you

Barry

May 10, 2014

Rashan, the salesman was very helpful, friendly, knowledgeable, and not, at all, pushy. I called Rashan the day after the purchase. He was off that day but the call was put through to his cell phone. I felt bad bothering him on his day off.We appreciated that. Rashan and Ash were helpful and friendly. I would recommend to my friends, who were looking for a new car or truck, to go see Rashan.

Nancy

May 9, 2014

The feeling that I was important and deserved full attention. Felt as tho I were getting the full hands-on treatment....

Raoul

May 8, 2014

The guys at Quick lane were very congenial and got my car serviced in the time frame they stated.Hat's off to Raul Ruiz whose always been a great guy and very attentive. He facilitated my recall request on the headlight module.

William

May 7, 2014

We were treated with respect - and our salesman took whatever time we asked for to demonstrate the different features of the car.

Susan

May 5, 2014

Raul was very accommodating and kept me informed as to what needed to be done and the time it would take. Great service! .

Katie

May 3, 2014

Quick and easy to get work done, even without an appointment. The approximate wait time that I was given initially was right on.

Ashem

May 3, 2014

Everything was smooth, comfortable, and rewarding. I would recommend any of my family/friends to this experience. Tony was great from the beginning to the end of the process.

Thomas

May 2, 2014

Speed and clarity of using Quick Lane was excellent. Only thing that seemed a little unclear was getting the car back. Went for wash after servce and seemed like it took 45 minutes . it could be there was a wait time at the wash rack, I don't know.

Loretta

May 2, 2014

The man that came out was very nice and explained everything to me, and also brought me my car so I didn't need to walk to get it as I have trouble walking.

Pamela

Apr 30, 2014

Tony Ho our sales person was very good and great to work with. I would recommend him to all my friends and family.

Antonio

Apr 29, 2014

Our salesperson, John Luna, was friendly & helpful and he treated us with respect. He had the two vehicles ready for our inspection when we arrived & showed up the features of the two vehicles. He was never pushy. Also, all of the staff was friendly and courteous and the showroom was very nice.

Bruce

Apr 28, 2014

Took F350 in because support handle on drivers side came loose. They promptly ordered replacement, got it 2 days later, they called me and I went in same day and they put it on. They were terrific and very accomodating. Thank You.

Arthur

Apr 28, 2014

Friendliness and positive attitude of staff. Willing to answer all questions. No pressure to buy a product or a particular service item.

Frank

Apr 27, 2014

Being able to schedule an appointment at a convenient time for us. No wait time to go over the paperwork for servicing of our Fusion.

Louis

Apr 27, 2014

Efficient, smooth and complete; from the person who took the initial information to the person who completed the final paperwork.

Vasiliki

Apr 24, 2014

My sales rep was very professional, respectful and not pushy, although very informative. The dealership a pleasant space to spend the hours necessary to complete a deal.

Richard

Apr 24, 2014

I liked that I was able to get a lot of the deal done on line. I also liked that it seemed like the salesmen wanted to give me a good deal.

William

Apr 23, 2014

My vehicle was taken in 5 minutes after I arrived for an oil change. All staff was extremly professional and attentive.

Kenny

Apr 21, 2014

Was quicker then I thought it would be. The team at the counter were friendly. As a customer it is a great experience when there is empathy from the service team when our car is not working as expected. Great job

Justin

Apr 17, 2014

Knew the anwser to all our questions. They offered/found the best deal/plan for us. Without us even asking for it.

Joshua

Apr 16, 2014

Mike Bhatia helped greatly while I was deciding the car I wanted. The finance director was very informative and wasn't too pushy to upsell me on add-ons that I didn't want

James

Apr 9, 2014

I came in through the Car Pro deal (your a ways away from Folsom). Overall the experience was great! All of the people I met with and worked with were professional and courteous. Shout out to Atil and Rachel they made the car buying experience enjoyable! Have not had this good of a car buy in years. Rachel went out of her way on Sunday to find my exact match!

Michael

Apr 9, 2014

There was no line to wait in and the service was done when they said it would be. Everyone was curtious and helpful.

John

Apr 6, 2014

Quick, friendly and offers good value. Engine light was on and while normally a service dept. function, the tech at Quicklane did a quick diagnostic anyway to assure us the problem was no more than a gas cap door issue.

Mirko

Apr 6, 2014

I got the appointment I wanted and I didn't have to wait a long time for the work to be completed. The price was fair as well.

Adrienne

Apr 5, 2014

David asked questions about the services I requested. He made sure it was not an issue with my car versus maintence.

Katherine

Apr 5, 2014

Straight, to the point information given. Service specialist was able to get my car in a couple of time slots ahead, which cut down on my waiting time. Waiting area comfortable, clean; appreciate the vending machines.

Brian

Apr 2, 2014

I worked directly with David and he was great. He is trustworthy and I valued his opinion and recommendation. I will continue to work with David for future services.

James

Apr 2, 2014

The janitors took the time to try and find an early bird envelope for me. There were none available in the box

Chris

Mar 31, 2014

The staff is friendly and experienced. They let me know about my vehicle status throughout the time they have it and let me know when there are things that should be done without trying to pressure me into it.

Billy

Mar 30, 2014

All contact with employees was a positive experience and they appeared to be truly concerned about me as a customer.

Jeff

Mar 30, 2014

Employees were courteous, friendly & efficient. The vehicle was actually done in less time than I was told. The atmosphere in the waiting area was pleasant & comfortable.

Rebecca

Mar 30, 2014

Our sales person was AMAZING! Not only did he help us pick out our car, He went above and beyond what he had to he even set up our sync. We will and have already recommended other people to your dealership and to our sales person.

Anita

Mar 29, 2014

I went in knowing what I wanted to buy and the salesman showed me exactly what I wanted. It was fast and easy and he walked me through alot of the features I was not aware of

Mark

Mar 29, 2014

Warranty work was performed all in the same day, and Raul took care of all of the details coordinating with the Quick Lane group to perform the major service as well.

Corena

Mar 28, 2014

Steve Cook was exceptional, friendly & knowledgeable. The courtesy shuttle driver was polite, and an excellent driver. Both made us feel welcome. Our visit was more than pleasant, we felt as though we were valued friends.

Richard

Mar 28, 2014

The Service team at Elk Grove Ford truly shows excellence in Performance, Kyle Stewart runs a group of professional service advisors, Raul, Brain, & Steve. they are knowledgeable, friendly, and most important, they whole company appreciates my business, and I am a loyal customer to Elk Grove Ford. which we just bought a car from Elk Grove Ford in Jan. 2014, and plan on being a customer for a long time.

Laurie

Mar 27, 2014

I was always kept informed of exactly what was wrong with and being done to my car. The repairs were extensive yet they were done quickly :)

Joann

Mar 21, 2014

Efficient, quick. Courteous and attentive employees, explained everything to me. I was there for the 7,000 mile service. In and out in one hour.

Bob H

Mar 13, 2014

I recently attempted to contact Elk Grove Ford via cars.com to inquire about a Ford Pick-up truck that I had an interest in. There was no response to my inquiry. I have waited long enough and have decided to move on. How discouraging that they take the time to place adds, then not follow up on sales... Perhaps Cars.com should screen dealers prior to allowing them to place adds...

Happy Customer

Feb 22, 2014

Hats off to the sales team at Elk Grove Ford! My Wife and I had a great experience. The customer service was unmatched! I can't wait to see Darwin and Jason on my next vehicle purchase. All of sales people worked great as a team to get us exactly what we wanted. Thanks!

Rob

Feb 8, 2014

I contacted this dealer and made a deal over the phone. Made arrangements to drive from Sacramento to Fresno I was half way there and I get a phone call on my cell phone and was told they sold the car to someone else. All they said was sorry and did not offer any other assistance to make it right.

G Stanton

Nov 3, 2013

In response to an Internet add I recently attempted to contact Elk Grove Ford via cars.com to inquire about a Ford Pick-up truck that I had an interest in. There was no response to my inquiry. I will give two stars to Customer Service for at least making the effort to post the add. A response would have been appreciated, and might have resulted in a sold vehicle.

olddawg

Sep 10, 2013

Met John Luna, and bought a 2013 Focus Hybrid. Love it. The rated mpg is 47. After the first tank of gas,, well 3/4 tank, I am getting 42.7 mpg. I am very pleased. The price at the pump is not that much of a concern to me now. My mileage was taken going from Sacramento to Georgetown CA and back. This is not your typical trip. Use of all the options with sync are too much to absorb at one sitting. Lucky you don't need to know much to get on the road. Yes the first time I dove by myself I sat and waited for the engine to come on. It did not. Sure is quiet on battery. .

satisfied buyer

Mar 18, 2013

John Luna was the most amazing sales representative! He made it worth every mile of driving to purchase my new Ford!!! :)

Black.megan93

Jan 11, 2013

I went to the Elk Grove Auto Mall to get my first car. I got a 2003 Ford Taurus. My dealer was Ray Haskins. He was very friendly and I liked his upbeat personality. He explained everything that I needed to know about my car. I really love my car. It runs smoothly and has no problems. The only thing is I was hoping they could take a little more off the price but it's not a big deal. I'm a satisfied costomer and I would reccomend this place to a friend. Thanks! Megan