Duval Honda reviews

Avery

Nov 4, 2016

I test drove a vehicle more than a year ago and kept up periodically with Patrick (sales rep) via text. He was pleasantly persistent without being pushy in the months following the drive. As a marketer myself, I appreciated that approach and remembered it for when I would be ready to make my purchase. From your sales department to the person assessing my trade to the finance office everyone was courteous, professional, and forthright.

FirstHonda2

Oct 30, 2016

The service was completed in a timely manner for the needed and requested maintenance. Had to return for reset of tire pressure service indicator light.

ProfFlitwick

Oct 23, 2016

Long time customer (15+ years) of Duval Honda Service Department, but going elsewhere as I don't have time to wait 15-20 minutes for an indifferent service advisor.

Tracy Collins

Oct 3, 2016

Jesse Fye always takes great care of me. And I always feel comfortable with any recommendations for service that will keep my CRV on the road for a long time.

ElvAbe

Oct 3, 2016

I brought my wifes Honda Pilot in for an oil change on 9/30/16 at Duval Honda. The vehicles mileage was around 31,000. I was brought into the service advisors (Tom Martin) cubicle to checkout as the oil change was about to be completed. I was greeted with a handshake, which made me knew something shady was about to happen. He told me the air filters were in need of replacement. This was surprising, being that I replaced them approximately 2-3 weeks ago. He also said the windshield wipers and transmission fluid needed to be replaced. There was nothing wrong with the wipers and the vehicle didnt have enough miles on it for the transmission fluid to be replaced. I noticed my wifes name was on the paperwork. Im assuming they attempted the upsell technique because they thought they would be dealing with a female. As I was leaving the service department, I asked the service advisor what they found out about the filters. He said the tech was wrong and that he was in trouble.I find it hard to believe a tech would act on his own to mislead a customer. Work procedures are usually guided by someone at a higher level. I believe this is done at the advisor level or above.I noticed Mr. Martins cubicle was lined up with numerous Service Advisor of the Month awards. If he is considered the cream of the crop, I would hate to see how his counterparts perform.For someone that helped purchase two vehicles from this dealership in the last two years, I felt betrayed. I felt like we were being treated as if we purchased the vehicle from another dealership in the same city.Needless to say, this will be the last time our vehicle will be brought to this dealership for service. I advise anyone looking to service their vehicle at this dealership to proceed with caution!

rdavis551

Sep 30, 2016

This was our second purchase from Duval Honda. Did not have the Ridgeline I wanted in their inventory, but was able to get me the one I wanted from another dealership in two days. Great job by Van Jones. Will be back.

Happy Honda Customer

Sep 25, 2016

Everything went well; service great as always. John McKean is the best!!! All work was done within time for completion stated. Work also included multi-point inspection, battery check, brakes check, cabin air filters check, belts & hoses, and top off of all fluids.

Pato

Sep 24, 2016

Tom is awesome !KnowledgableEffective I only go to Duval Honda for service and I leave 100% satisfied I feel that he is honest and I highly recommend himService guys take care of my CrzThank you

Opey

Sep 22, 2016

Came in with mother to get a tire patched because it's under waranty took 2hrs for them to plug the tire not even patch it i could have done that myself in 5 min but would have voided the tire waranty do not recomend there service dept for anyone

Scottie13

Sep 22, 2016

The staff are friendly and knowledgeable. This was our second purchase from Duval Honda and I would come back for sure and would recommend this dealership.

Bobbyb

Sep 15, 2016

I have services here for years and always get excellent service. It feels like I'm seeing family when I come in. Chris and Tom are great

Adelyn Avalos

Sep 14, 2016

I just purchased a 2011 Honda Civic and decided to have the oil changed at Duval Honda. My husband usually does the oil changes on our cars. This was my first visit here and I must say the process was very efficient. I love the fact that we can make appt online and we are assigned a personal service rep. I am very happy with the service I received.

Jim Chang

Sep 10, 2016

Service Advisor John always take care of me. Always get my car on time after service visit. He is just great. Thanks you.

Linda1953

Sep 10, 2016

Jesse is an excellent advisor. He was patient with all my questions and took the time to explain the work needed on my car. Jesse is amazing.

Honda 17

Sep 7, 2016

I have bought something like 17, yes 17 new cars from this dealership in the last 20+ years.I would like to say that the best salesperson I have ever work with is David.I am looking forward next purchase from Duval Honda thru David.Best Regards,Ed Naval

bcc1993

Sep 5, 2016

Excellent service - Tom was great! Love the waiting area and the free wifi. Duval Honda has always taken excellent care of their customers and Tom is a pleasure to work with.

Amue

Sep 1, 2016

I was completely satisfied with my service. I would recommend this dealership to my family and/or friends. I look forward to future purchases in the future.

Georgia buyer

Aug 29, 2016

We bought our 1st car from Honda Duval in 2012 while being in Jacksonville for cancer treatment. Due to the excellent sales at that time, we drove 7 hours last week to purchase another Honda from them. David, the salesman, was excellent; all our needs and expectations were met.

Carl Radley

Aug 25, 2016

I was asked to consider trading in my CRV and did. Sales and finance went smoothily.

SteveS

Aug 18, 2016

I have been servicing here for years and always receive fast friendly service no matter how busy they are. The service staff always makes me feel welcome and appreciated.

Nancy Hogshead-Makar

Aug 16, 2016

We have three Hondas and get them all services with Tom Martin for the past 11 years. Very happy!

Happy Honda Owner

Aug 15, 2016

TJ is a patient and amazing sales person.John is an amazing service person.

Sue Giles

Aug 14, 2016

Patrick Howie handled our third purchase from Duval and did a wonderful job. I have brought the car back by the dealership to get some help on electronics and he has given us quick and undivided attention. Great sales person.

ruth stephens

Aug 14, 2016

From the first encounter with Zack, I felt that the experience would be profitable, and it was.This is sufficient to express my experience Please accept as stated..

Satisfied Customer.

Aug 13, 2016

Terrific service. Polite. Punctual. Professional. No hassles with pricing, just straightforward, here's what we can do. Van Jones and Drew Woods are Outstanding. Will use them again.

Zoom

Aug 9, 2016

The last time I was here oil change, rotate and balance wheel took almost 3 hours, it was the last opportunity for them and they came through, this time I was out in less than 2 hours.

RR2017

Aug 4, 2016

As a first time buyer and college student, I brought my parents along to help with the car buying process...and they were more impressed than I was. Duval Honda is the BEST place that you could buy a car from. The people are genuine, the prices can't be beat, and the process is neither time consuming nor frustrating. David Vergara is a top notch salesman, couldn't ask for better. Also, Lori B in financing is superb. We spent a total of maybe 2 hours tops for the total car buying experience and that was great. We drove 2 hours just to come to Duval Honda and it was more than worth it!

Cheriray90

Aug 4, 2016

I have been waiting for 4 years on the new Ridgeline to be released so when they were I drove straight to Duval Honda for a test drive. As a single lady walking into a dealership alone I was extremely nervous but David made the entire process very pleasant. I was very adamant on the color of vehicle I wanted and he went above and beyond and found me exactly what I was looking for. I will defiantly be back as my son fell so I love with my truck he wants to purchase his own next year.

Eric O.

Aug 4, 2016

After purchasing 7 vehicles through this dealership in the last 10 years, and loving every one of them, I hit a bump in the road with my most recent purchase. The dealership did nothing wrong, but I personally had some reservationseizures about my new vehicle. The sales and financing staff worked above and beyond to ensure my complete satisfaction and have continued to reflect that they are Jacksonville's #1 Honda dealership! Thank you!

JoAnne Ackman

Aug 1, 2016

Chris Pace and his staff at Duval Honda are always professional and thorough. They always get my service done in a timely manner and clean to boot!

66Vette

Jul 25, 2016

My wife and I have had the buying experience of a lifetime! We've bought vehicles in Europe, in Texas, Virginia, DC, and Iowa and we've never had the First Class presentation and reception that Van gave us. Even before ever deciding to make the trip from Lake Park, GA to Jacksonville, we had enough info from Van to make a calculated decision to buy. Van had the Expedition "set up" for the presentation, clean, laid out and ready for the inspection/test drive. He knew what the options were on the vehicle and how they worked. We were spell bound at his effort, and he didn't miss a beat, especially when the paperwork came. I also have to add that Lori was a champ staying as long as was needed to get everything wrapped up. You guys really know how to treat customers and make lifelong friends!

Happy123

Jul 25, 2016

Terrific customer service. Low pressure sales environment...just a desire to meet our family's needs. Would recommend Duval Honda and David Vergara again and again.

Honda302

Jul 25, 2016

Great service, very nice waiting area, took less time than expected! My car was cleaned! Tom explained everything in a way I could understand ... and gave me options.

Orlando

Jul 22, 2016

It was a pleasure getting my vehicle service at Duval Honda, I was promptly greeted by a Customer care representative as I am pulling into the service drive, they quickly asked me if it was my first time visiting there service department or if I had an appointment with a specific service advisor (I believe It's always best to set an appointment, It gets you ahead of the lines and out before the walk in traffic anywhere). The customer service representative then lead me to my advisor, I was in and out in no time. I will continue to do all my vehicle services at Duval Honda.

CRJ

Jul 22, 2016

We always get great service at Duval Honda. From the time we purchased our Pilot (thanks Will) to our most recent service. Thanks Duval Honda.

GR

Jul 22, 2016

The no pressure no haggling experience was awesome. My salesperson was very patient, very knowledgeable about the car features. I got a good deal and was treated with the upmost respect. Thank you!

Soccermom

Jul 21, 2016

First of all, I had to call THREE times to get someone to answer. The young girl that finally did answer the phone was not very customer oriented either. Definitely did not have a smile on her face! A basic oil change was $64. Will not go back there for services. Went to another dealership while out of town last time, it was only $35. Not to mention, I waited for two hours the last time. Sorry, but that's just WAY TOO HIGH for a basic oil change!

The Osborne's

Jul 20, 2016

My wife and I have purchased a total of 3 vehicles from Duval Honda since 2001, and we can say with 100% confidence that they are the best in the area for both sales and service. They are always helpful, considerate, and never pushy with either a possible purchase or a service needing to be done. We recommend them to everyone we can!

Amye

Jul 14, 2016

Sergei and David employed their sales techniques in such considerate and creative ways that I barely felt the sting of making a large purchase. Also I felt no pressure and that I got a fair deal. Of the 12 car buying experiences I've had in my life, this was the easiest and quickest. Additionally, I LOVE my new (to me) car!

Family of Four

Jul 12, 2016

Purchased a new CR-V this weekend from Duval Honda, after having walked out of two other local Honda dealerships. These guys got it! Lamark treated the entire family with respect (including kids in tow) and was great at reading people. His sales manager was awesome, and everyone we met while there was incredible. We felt like family! It was the most stress-free car buying experience I've had in my entire life. It was well worth our 46 mile drive to get to them.

james watts

Jul 12, 2016

great service--tom martin is always the best rep---

John Waidner

Jul 8, 2016

Always feel very comfortable bring my Honda to Duval Hond. TOM Martin. Is the greatest .

Kevin E. Washington

Jul 6, 2016

It is nice when you meet a sales representative, that you have never know, but becomes a friend. He becomes a friend before trying to sale you a car. Ed Tawil, is an excellent person and then car sales person. Just a great person. Takes his time with you, as your taking your time. If you can find a car person like this, you will be the fortunate one.

Tinkerbell

Jul 5, 2016

Excellent Service in a timely manner,Tom M. and Ryan S. handle all concerns about my Honda. They also provided transportation to my job. I highly recommend having your vehicle serviced at Duval Honda. Friendly, courteous, service in a professional manner and a free car wash!!!! Duval Honda Rocks!!!

MJL

Jul 5, 2016

I bought my GMC Terrain from them. They are great. Excellent customer service they made buying a vehicle a very easy experience. Ask for William you won't be disappointed.

lfelts54

Jul 2, 2016

Detrick was very helpful and listened to what I wanted and needed. He was patient as my daughter and I went through the car buying process. My transaction was involved since my daughter was helping me. I do appreciate everything he did for me, especially his patience and kindness.

starletangel

Jun 30, 2016

I am in love with this dealership! I have been to dozens of places in the past shopping for a vehicle, and Duval Honda was far above the rest. Being a female, I have found that I usually am not treated fairly and respectfully at dealerships, but at this location this was not the case. The staff was exceptional. Lance Tunsill was great! I am a bit of a penny pincher and the prices were great deals! Love my Honda and I will be back for another! Will definitely recommend to everyone!

PatrickCantin

Jun 29, 2016

Duval Honda treats their customers fairly. The recognize the importance of customer retention. That's why I keep going back. The sales, service, finance department are all outstanding.I just purchased a pre-owned vehicle. David Vergara and Sal Santora assisted me. Both outstanding guys who are true customer advocates...

TYANA JACKSON

Jun 26, 2016

Great Customer Service The Staff is very friendly and nice they have good cars and if you have no credit they'll work with you.

James Matti

Jun 21, 2016

My tire was slashed at work and Duval Honda got my truck in and took care of replacing the tire very quickly. Always have had great service since 2005.

Beth

Jun 21, 2016

I just bought an HRV from Duval Honda. The salesman was Lance Turnsill. He is very knowledgeable about the vehicles & a great salesman! This was the 3rd time I bought a vehicle from Duval Honda. This is an excellent dealership. Sale went smoothly. There was no pressure to buy from them which was great. Buying a car here was a great experience!

Vicki H

Jun 21, 2016

I purchased a Honda Fit 2 years ago, while I loved the vehicle, it was a little smaller than what I had in mind. T.J. who sold me the Fit, sent me a quick Email about the New HRV. I went in, checked it out and decided it fit my needs more. T.J. was great from start to finish and the financial rep was great also. They ordered the car, got it in, called me and made the whole process painless.

Honda owner

Jun 19, 2016

Always have a great experience. Everything from purchasing to service is top notch!

Larry

Jun 18, 2016

Sevice writer courteous. Appt.on time. Technician explained operation of some of options on our vehicle. Coffee and refreshments available. Overall pleasant visit.Don't like having a minimum word count in this survey!!!!!! Said all I wanted to say in 23 words only to be regected for 2 words. Don't like taking time to do survey to only only to find one more question. No more surveys for me. Rating on Survey 0

Rae9

Jun 16, 2016

My family always buys cars from Duval Honda so I felt comfortable buying the car myself. Tiajuanna or TJ helped me. She told me my options between the 15 and 16 models of the civic. I went with the 16 but I had to think about it and she didn't bother me when I left the first time without the car. Even after I test drove the car she asked me once after I left. Very great customer service. I'll be buying all of my cars from them. The rating won't let me say but 5 stars for everything

David

Jun 15, 2016

Sergei Blokhin made the sale he was a fantastic salesman he took his time with us and demonstrated all of our new cars features. Thank you Sergei

ananair

Jun 8, 2016

I purchased a 1993 Civic LX and 2000 Odyssey LX from Duval Honda. The Civic (over 100,000 miles )still runs well except for its A/C, the Odyssey, 56,000 miles, in good condition, was a total loss after I hit a curb, so I needed a replacement I wanted to avoid driving over the bridge for routine maintenance, selected a dealer closer to my residence. Worst experience I have had with any car purchase, After much effort cancelled the deal. I had not driven the new car which the dealer picked up. in as-delivered condition. Decided to go back to Duval Honda where the service was like on the previous ones, , no gimmicks, everything went smoothly, included the financial part , cash payment. Car was delivered to my residence and I am totally satisfied

Jeff68

Jun 8, 2016

Hands down, the easiest new car buying experience I've ever had. This great staff went above and beyond for me and my wife. We live in South Georgia, and our deal was done over the phone, and our new vehicle delivered to us, and our trade in driven back. Never set foot in the dealership.

David

Jun 7, 2016

Sergei was fantastic he made the buying experience very very nice.

Alfredo

Jun 3, 2016

One of the most pleasant car buying experience I have had in many many years

Franklin Herrington

Jun 3, 2016

Excellent service all around. Tom Martin steered me in the right direction. William Welstead was great to work with and a great help in choosing the right vehicle. Anne Vergara and Drew (last name?) were a great help with finance. Overall this was a wonderful experience and we are totally satisfied with our new car.

BrandiJ

Jun 2, 2016

My first service at Duval Honda was FABULOUS! They got me in, service was completed quickly and efficiently, and all my questions and concerns were answered and taken care of.

zach

Jun 1, 2016

Chris pace is such a great man He help me out so much and I had a loaner car ready for me when I got there

ChrisHenderson

May 31, 2016

Jesse Fye was great. He always takes care of me and my family. The service itself was exceptional. I never go anywhere else. Duval Honda is the best.

Margie McCormack

May 30, 2016

I was very pleased with the experience I had at Duval Honda with my lease of the 2016 CRV. I wasn't sure if I wanted to return to this dealership because my last transaction was not god at all!I had continued to do business with Duval service department because I have always been very please with the service department so I decided to give it another try. I'm so glad I did!I have already been spreading the to friends and family to go to Duval to purchase their next car. My salesperson David Vergero was vey nice. I was very impressed with how he closed the sale. He spent time showing me the many new upgrades on the CRV. Everyone involved in this transaction was very nice!

Jason Duet

May 23, 2016

The buying experience here was very easy. They gave me a fair price and helped me pick the car I wanted not what they wanted to sell me Everyone was really friendlyrics and treated me like a member of the family.

Jen Jen

May 19, 2016

Awesome experience no issues no worries no attitude great customer service the whole time the team was and is the Bomb Got there at 5 finished driving off the lot at 8

JuJu23

May 19, 2016

All I can say is the service I received from the Duval Honda staff, specifically Van Jones in Internet Sales and Ty Edwards in Financing was exceptional. The whole car buying experience was quick and painless as they both worked together seamlessly to get my deal done! The car I found was at another lot, so I expected it to take a long time, but Van had it shipped while I was talking with Ty, and before I knew it, the SUV was in the parking lot. Ty was amazing as she worked up an interest rate that I didn't even know I was qualified for and did not charge me any crazy fees and did not force the extended warranty. It was the most "stress-free" car buying experience I have ever encountered.

Larry Foster & Bobbie Key-Foster

May 18, 2016

Chris Pace and Jessie Dye are great to deal with for service/repairs.

Casey Peters

May 18, 2016

It was an easy transaction, no hassles, friendly service, shopped online and had everything handled before going into dealership. It was a quick and painless process.

George and Nancy Nowlan

May 15, 2016

Very positive experience. Sales personnel very informative and helpful, but not pushy. We appreciated that aspect. Very attentive and cooperative with us. We would certainly recommend the dealership and personnel to our family and friends. Also, we would not hesitate to do business with Duval Honda again ourselves.

Jerz

May 15, 2016

I went to Duval Honda after visiting Honda of the Avenues (which was not a great experience at all! I was there for a civic and they were trying to push me into an accord. That wasn't even the only issue..so I left and went to Duval honda ). Duval Honda however was expecting Ellenton on customer service, has a huge facility, does not work off of commission so there is no pressuring you into another vehicle, and went beyond my expectations. Zach Rafidi was a great help in my search for my new civic ! They also honor the true care price and don't try to scam as many other dealerships that say they are true to the truecar.com pricing. I am in love with my vehicle and I am very happy that I did business with Duval honda! Zach, Drew, and Ty were a great team to work with! Go see Zach if you are in the market!

David Wolf

May 13, 2016

Chris Pace, Service Manager, and John McKean, Service Advisor, provide excellent service every time.

Ted

May 12, 2016

Best service ever. Got my car and was out in less than 2 hours. Good service all around and I drove and live across town. No problem, they cleaned and filled the gas tank and delivered it to me.

Archie Young

May 11, 2016

Dear Sir ,I am please with the way that the business was done and would let people know of this fact.The salesman was very polite to me ,as was the other people that I was involved with.I liked the timely manner in which business was done. Way to go.Thank you again and again.Bye: from Archie young

HappyOdysseyBuyer

May 11, 2016

I've always dreaded the car buying experience, don't have time for it, and the back and forth does not suit my style. I'm a cut through the junk and just give me your best price type of person. Well, let me tell you that Duval Honda cut through the junk. After just three counters we had reach a really solid deal, that with trade in was close to 50% less than the MSRP for our new '16 Odyssey. We could not be happier and when the time comes will definitely be back to Duval Honda. Van and Patrick make the experience so easy. 5 star rating all the way!

Archie

May 10, 2016

When they say no hassle no haggle you can count on it. This is the best Honda dealership in Northeast Florida. Zach Rafidi was the best I've encountered in all my experience in purchasing a vehicle. I'll be sure to come back here when its time to get another new car in a year or 2 this time it will be for me.

JoAnne Ackman

May 10, 2016

The service department is always willing to help me get in and out in an expeditious manner and I am satisfied with the work and recommendations they offer.

enewton34

May 6, 2016

Great customer service. We were familiar with the dealer as we haved used the service dept for our 2011 honda accord. We moved here in 2013 and tried other honda dealers and were not satisfied until we found Duval. It was because of the great customer service in the service dept that we decided to make out purchase at Duval and as expected it was a great experience.

R Hernandez

May 2, 2016

The whole process was effortless! The salesman was very knowledgeable about the HR-V which was a new model. The finance department was also very efficient and we didn't have to spend a lot of time there.

Archie_O

May 1, 2016

Car buying is both fun and stressful. Duval Honda just took out the stress. Zach was honest and straight to the point, and when they say no haggle no hassle that's the truth. Before I went there they already gave me a price for what I was looking for a base 2016 Civic EX w/ Honda sensing, price was below MSRP around $1400, their dealer fee is one of the lowest in the area. So I did my research and called back and agreed to drop by the next day. When I got there the car they got me has some nice added accessories but before I even said a word Zack told me not to worry price is still the same as promised since the base car we talked about was sold, how awesome is that. And to top it off they even beat the APR of my bank's loan check by 0.29% so ended up financing with them plus the trade in value they gave my 12 year old car was a little more than what I expected. I've already told a few friends the day I came home with my new '16 Civic EX the experience I had. Will definitely go back there again when its time to retire our 14 yr old Honda Odyssey.

Liz9956

Apr 29, 2016

I had the best experience buying my first car. They were honest and upfront about all pricing. She wasn't just trying to sell me a car, she was really helpful as well. Honestly I went to coggin Honda in st Augustine and they were trying to swindle me saying I was getting a deal when all they were offering were sticker price and no incentive. I would refer everyone here because the staff is awesome they even stayed late to help me get a good deal. Best dealer experience I've ever had, I shopped around at other Honda dealerships this was the only dealership that was actually friendly and willing to work with their customers.

Debbie&Mike

Apr 29, 2016

Have someone call me. I am not pleased. First time I had an appointment. I was left standing for 30 minutes. I had to go inside and try to find someone to come help check in my car. Second visit was about 6 days later. Same thing happened again. I had to go to the desk where you pay and ask the girl to help me find someone. I was ready to share my story on social media I was so displeased. However I am holding off on that for a whileJust have someone call me. I will tell you ALL about it.

kbetancourt25

Apr 29, 2016

This was my first time buying a car and it was awesome. I had been to other dealerships in my search for a car and all they cared about was getting another car off their lot. At Duval Honda I felt like my salesperson genuinely cared about getting me the best deal I could possibly get.

MissTNP

Apr 26, 2016

I love the car and the staff at Duval Honda are always pleasant. The only issue I have is the car seems noisy to me and drives hard. I'm always wondering "dang is something wrong"... I have only gone for one oil change and the experience exceeded my expectations. It was completed within the timeframe provided and they did the free wash and vacuum. I was supposed to have the same service with the 2015 Honda Civic I previously had but the one service appointment I had with that car was not nearly as pleasant. Duval Honda most certainly improved on this most recent visit. I'm not certain yet if I'd recommend anyone to them just yet. Both cars were purchased brand new so there hasn't been any real need to contact for anything.....

Steve

Apr 22, 2016

This was the easiest car buying experience I have ever had. Our salesman was great.

DaleM.

Apr 19, 2016

David Seals is the man to see at DUVAL HONDA if you're looking for a new car. He was easy to work with and was all about my satisfaction.

Ms. Johnson

Apr 15, 2016

overall the work on my car was done right, the customer service did a good job.

cuyambro

Apr 14, 2016

From the first day, the manager couldn't get his numbers right, I was trained by the military to catch such problems and make sure that none of my soldiers get taken for fools. I have been with honda leasing for almost 3 years now and I received a letter from Honda asking me to take advantage of the offers they had for me since my credit with them have been very good; a couple of waivers were given to me on this offer, I then proceeded to take advantage of this with a dealer who seems to have a high rating. From the first time in I felt very good with the salesman and a couple of staff who made me feel at home. from the first numbers shown to me, it looked like I was in for a new lease, but they first had to find me a vehicle that honda dealers don't carry around; a manual is a NOT a very needed car with the population only wanting to drive automatic cars. Day two going in was just a big headache since the numbers were changed and I asked to be corrected, another time was another thing, and it just was going on and on as they just seemed to get it wrong every time. The sale price of the vehicle was great, but even taking the contract to a lawyer on base to review was just disappointing as they looked at errors everywhere and I finally just gave up on the whole sale from them. NOW, I get a letter from the dealership telling me that based on my credit it was a decision from the dealer to denied my sale, based on my credit history and on the letter I received and a number of 728 on the back I can't get any credit with them, really!!!!! I clearly see that the management is a sore looser and decide to attack me with anyway shape and form, just cause I catch your tricks of sale by not being a fool; and by the way I caught another dealer wanting to charge me over a thousand dollars for things I didn't ask to be put on the vehicle, so this dealer is NOT all that bad, just bad management!

Carvysmom

Apr 13, 2016

My A/C died on the way back from Orlando. I brought my car in but had to leave it overnight. Tom Martin assisted me in getting a rental car then called me the next morning to say Honda had placed an extended warranty on the part needed to fix my car! The car was already fixed and ready to go. Always a good experience...courteous, professional and respectful of your time (and $). When I was shopping for a second car last summer, I bought another Honda in part because of this service department.

Charlie

Apr 12, 2016

Awesome experience at the dealership. Lance was very helpful and patient in the process of getting my trade-in.

Mark and Lynn Sobolewski

Apr 12, 2016

I have never had a car buying experience run so smoothly!!!! Our on line sales Director David Vergara was INCREDIBLE!!! Helpful, Kind, Knowledgeable, Honest, everything one wishes for when trying to purchase a car. THANK YOU DUVAL HONDA!!!!! You have a true GEM working for you!!!!!! THANK YOU DAVID!!!

Danny Garrison

Apr 12, 2016

Very nice experience buying a new car. Salesman was informed, polite, and helpful.

Michael Nathan

Apr 12, 2016

Tom Martin makes my vehicle repair experience enjoyable by either providing me with a comfortable lounge area to work or providing me with ride to my destination. Tom is always friendly and courteous. Thank you Tom and Duval Honda

Tracy Dot Com

Apr 11, 2016

Jesse Fye has always made what I would consider my least favorite thing to do -- car maintenance -- a complete joy. I feel like I am getting truly honest feedback on what needs to be done to accurately maintain my vehicle without inflating my bill.

anniejo

Apr 10, 2016

Came in for an oil change with no appointment and the service rep told me that I also needed a transmission fluid change. They fit it right in with the oil change and of course washed and vacuumed my car.

Gators123

Apr 10, 2016

I have used Duval Honda for all of my car needs, whether it is general maintenance, replacement parts, major services, etc. I continue to return based on high quality of professionalism and comparable pricing. I always ask for Jesse because of his guidance and educating me on my car needs. Thank you Duval Honda!!

Jcb008

Apr 6, 2016

Sergei and Patrick were superb, very professional. The entire process was simple. All things understood which is rare for an auto dealership. Sergei really clicked on all levels.

dhayes

Apr 6, 2016

Service advisor was awesome. Very satisfied with repair. I dropped my car off on Friday. Received a call back by Saturday morning with diagnosis, repair done by that afternoon.

RAshby

Apr 5, 2016

My experience with the Internet Sales Director David Vergara in buying a 2016 Honda Pilot for my wife was outstanding. David was very efficient, thorough and credible. He was efficient in that the process went quickly. As a very prepared customer, I quickly developed a lot of confidence in Davids knowledge and preparation exhibited during our discussions. This just added to the overall high quality experience I had with the entire Duval Honda team. David was most informative when we accepted the Pilot in helping my wife turn the information into knowledge the many features. This has been my second quality experience in making a vehicle purchase through Duval. I highly recommend

Marleyna Hicks

Apr 4, 2016

Best car buying experience I've had. Van Jones made this transaction easy and stress free. He was very knowledgeable and make me feel secure about the choices I made. I would recommend him and this dealership to anyone. Very Very honest dealership!

Charles

Apr 1, 2016

I've purchased and leased a number of cars over the years and I have never had a car buying experience as transparent as this one. Van Jones was extremely responsive, answered all of my questions and was up front at every step of the process. I kept waiting for something to go wrong but it never did. This is the way all cars should be sold.

Barbara Bryant

Mar 29, 2016

Tom Martin is the best! He continues to do everything within his power to carefully help each and every person, giving each individual his full attention. All of us who deal with him truly appreciate his help! Thank you to all the staff who see to work together beautifully to help us all.

Taylor

Mar 25, 2016

Sergei was ours sale agent and it was a wonderful experience working with him and the team at Duval Honda. We spent hours at another Honda dealer before going to Duval that was a major mistake on our part. They did not try to up sale us at all on the car like the other Dealer tried. The same car we bought here the other dealer tried to sell us for $6000.00 more!

Taylor

Mar 25, 2016

If you want the best car buying experience with no haggling run to this dealer. We bought a new Honda and could not be happier with the process. They came in thousand below what the other dealer in town tried to sell us for the same car with the same options!! They do not try to pressure you into a new car and the experience is very laid-back and stress free!!!

04162012

Mar 24, 2016

Duval Honda was an amazing dealership and made my first time car buying experience a memorable one in a good way! My salesman, Clyde "Van" Jones, was absolutely wonderful and knowledgeable and made sure to make the time spent making the deal personable and friendly. I found the perfect car and was totally confident that I made the best decision and deal when I left the lot! Nothing negative to say in the least!

Josh

Mar 22, 2016

Great experience buying a car. No pressure no hassle and yes you can talk down the price.

lunchlady

Mar 21, 2016

I dealt with lamark and he was one of the nicest car salesman I have ever encountered. From lamark to Drew who was also very friendly and knowledgeable about the needs I wanted. It was a very nice experience

van owner

Mar 18, 2016

We cannot say enough great things about Duval Honda's service department. Chris Pace goes above and beyond to make the experience very pleasant when you come in for maintenance. Tom Martin, also, helped with servicing our new Honda van at our last appointment. We appreciate the care they give our vehicles, as well as our son's Honda that was also purchased at Duval. We love our new Honda Odyssey Touring van, and we appreciate the care that is given to our vehicle in the service department.

djhart59

Mar 17, 2016

See Lance Tunsill (LT) for a great car buying experience. He will work hard for you, the customer, to get you the best price for the car you will love. No pressure, friendly atmosphere and he will do everything possible to gain your confidence. I would recommend Dual Honda to family and friends. See LT for up-front, honest and respectful way to buy a car

jennyred1957

Mar 8, 2016

So far satisfied since purchasing car. Will recommend dealer to family and friends

Kathleen

Mar 8, 2016

Good service! After the oil change, they vacuumed and washed my van. Bye bye Cheerios on the floor :-)

Deborah W.

Mar 6, 2016

Marty was very friendly, attentive, professional and knowledgeable. It's workers like this that make me feel that I can TRUST the care of my vehicle in the hands of this dealership.

Katiegirl

Mar 1, 2016

Very please with Duval Honda, great place to have your vehicle repaired.

Cookie

Feb 29, 2016

Went into the dealership knowing what I wanted and behold there it was the type of Honda, color, and price that I wanted to pay. I walked out of there a happy camper. Not to mention salesperson Sal Santora was great.

Pam

Feb 26, 2016

Tom Martin is an excellent service manager! Highly recommended.

lchap002

Feb 24, 2016

My salesperson Patrick Howie was awesome. He was extremely helpful is assisting me pick out the perfect car for me. Everyone made sure my every need was handled efficiently. The process was longer than I had anticipated but everyone helped move this process as quickly as possible.

rdavis551

Feb 23, 2016

Went to USAA/TrueCar and got a price for the car we wanted. Got a email from Van(Salesman) with a quote for a better model. Went to the dealership, signed the documents and left with the car. And they took the Fiat 500 Pop with no additional fees. No pressure, no hassle, and no haggling. Great dealership.

Tom

Feb 21, 2016

This was the easiest, most straightforward, low pressure new car transaction I have ever experienced. I went to them with a price from USAA/TrueCar.They told me that they could beat it--and they did! They also gave me what I thought was a fair price for my trade-in, all with no haggling or hassle. Salesman David Vergara was instrumental in the process. If you are in the market for a Honda see David at Duval Honda.

cargal: jack48

Feb 15, 2016

Our experience was great, the car buying process was easy, got the car at trueCar pricing without any haggling. This was a great experience and I wouldn't mind encouraging others to try this dealership.

Miskevern

Feb 13, 2016

excellent experience with All the employees that were involved. I would definitely recommend anyone to go to Honda. My sales person Al was very helpful and explained everything very well.

2011-Venza

Feb 12, 2016

Took my vehicle in for service and as always I am always very happy and very satisfied with Duval Hondas service appointment. I will keep coming back and recommend Duval Honda for service.

Victoria Crews

Feb 10, 2016

Excellent customer service, the service department and parts people are professional, kind and knowledgeable.

babflem73

Feb 9, 2016

A really great car buying experience. I got what I wanted and I did not get harassed. I will definitely be a returning customer. Thank you!

Cristin

Feb 7, 2016

I found this dealership online and read their reviews. Wow they weren't exaggerating. The customer service was top notch. I got a great deal on my new Honda, and they have no haggle pricing. Ask for Sean is was very friendly and informative. He took the time to show me every car I was interested in and all the features in each. I sure enjoyed my experience and will be back! Duval Honda has a customer for life.

Hairlock

Feb 7, 2016

I had a great experience with Van from start to finish. He was very personable and professional. I left very happy with my new 2016 Pilot!

Cristin

Feb 7, 2016

Ask for Sean. He is friendly, helpful and informative. I had the best car buy experience in my life. I will be recommending Duval Honda to everyone. I got a great deal on my Honda and you cant beat no haggle pricing.

chuck

Feb 5, 2016

excellent buying experience; from the new car sales manager to the salesman to the finance lady to the service dept. all were great people and did a wonderful job.

PamelaG

Jan 31, 2016

Great time and service. Everything was completed and the inspection showed I needed more servicing done. Which they completed in a timely manner.

Patrick

Jan 31, 2016

The process for purchasing my car from Duval Honda was quick and painless. The haggle free environment made the purchase memorable. My salesperson although new to the Duval Honda family did a good job of explaining options and working with us in the blistering cold. During the purchase process snow flurries were seen in Jacksonville, FL and he did a great job of catering to our needs in the cold. I would recommend that you visit our salesperson Edwin Rivera-Carrasquillo if you are in the market for a Honda. I hope that my car is as reliable and assuring in the future as this purchase process was at Duval Honda.

Varnadoredana79

Jan 30, 2016

Van and Ann Marie are amazing. They both made something I hate very enjoyable. I will recommend DUVAL Honda to everyone and anyone I can..

Christina

Jan 29, 2016

I just love Duval Honda! I've purchased 2 vehicles from there and plan to keep purchasing there. The sales team is easy to work with and the service department is professional, helpful, and they don't pressure to have unnecessary repairs done.

trixie21

Jan 28, 2016

I bought my Honda at this dealership but I continue to visit for service due to the service staff. They have always been very accommodating. They are truthful but not pushy. I've never felt they were suggesting unnecessary fixes and if I wanted to talk with my husband first they were perfectly fine with that. I won't take my CRV anywhere else!

TCJ

Jan 20, 2016

I called a couple Honda Dealerships for a solution to my daughter's key fob issues. The one on Blanding, close to 295, said we'd need an appointment to analyze the entire electrical system and painted a gloomy picture without much thought or bedside manner for the patient (I felt sick after visiting them). I then limped into Duval Honda without much hope for a reasonable solution until I met with their service folks. They were obviously busy on a Saturday morning but they put my mind at ease right away that they'd take a look at it to give me a better idea of what was going on. It needed a new key fob programmed properly, estimate was $135. They were 100% right! All of the electrical weirdness (don't know how else to describe it) was stemming from the car thinking it was stolen by running without turning off the alarm. They fixed my problem within a half hour AND waved the labor charges, so it only cost $75. They could have raked me over the coals and ripped me off but instead they provided outstanding customer service and earned a customer for life.

gkell82

Jan 19, 2016

John McKean is a pleasure to work with. He makes recommendations for service but is not pushy. The car was serviced and washed/vacuumed upon return. Thank you!

Zoom

Jan 19, 2016

It took 3 hours for an oil change and tire rotation even with an appointment, unorganized and unprofessional staff. Why would I want to go back and spend more money to waste my time. The independent service shops give me a better value for my money.Duval Honda service is way overrated.

KJ14723

Jan 15, 2016

I brought my 2013 Pilot in for a routine oil change. While there, as part of a full vehicle inspection, they checked my battery and discovered that it failed a load test. They changed it at no cost under warranty. I had not experienced any problems with the battery and thanks to their thorough vehicle check I won't end up with the inconvenience and expense of getting stuck somewhere. Service rep Tom Martin could not have been more professional or accommodating. Excellent overall experience.

Mike & Jim

Dec 30, 2015

Have dealt with Duval Honda since purchase of 2013 Civic. Last week we traded our 2007 Civic for a 2015 Civic with 18k miles. David Vegara and colleagues walked us through a smooth, efficient transaction (including online title processing, detailing, insurance transfer, etc.). David has a friendly, straight-forward sales manner, flexible, no surprises. Would shop here again.

S2000yellow

Dec 22, 2015

Excellent service. Technicians are the best in town, very insightful and willing to help with any questions asked. Took time to explain needed repairs and service

CaddyFAMU

Dec 22, 2015

I am always treated with courtesy and appreciation on every visit to Duval Honda. On my most recent visit, everything was cared for with fast and friendly service. Tiffany was outstanding.

Hawk912

Dec 22, 2015

Excellent customer service and friendly staff! Highly recommended. Worked hard to identify what I was looking for and made effort to ensure I was satisfied with deal.

shama101

Dec 20, 2015

I always see Mr Fye for my service needs. He is always honest with my car needs and I feel I can trust him. That is important to me because I have had a bad experience in the past. I like knowing that he will be truthful and clear about my car's needs. I haven't had many things to fix so mostly its been routine. I have over 80,000 miles on my car and it runs great!

SJB

Dec 20, 2015

Just bought a new CR-V through the internet sales department with David Vergara. Absolutely the best car buying experience I have ever experienced. Always upfront, very professional with no last second hidden add ons that other dealers try to slip in at the end of the transaction. Will definitely return and strongly urge others to make Duval Honda their dealer of choice.

michael roberts

Dec 19, 2015

Great Job! I will definely recommend friends, relatives and others about how good the dealership is

kathryn

Dec 18, 2015

30,000 mile check up. Didn't take long at all. Car was clean inside and out and running great. Thank you John, always good to see you.

Javier Castro

Dec 18, 2015

Great dealership with no gimmicks. Everything was very clear when presented with all the buying option and financing. I would recommend this dealership to anybody who is looking for a Honda or any vehicle in their inventory.

Connie

Dec 15, 2015

Beautiful cars holds value. Has all desired features

Playgirl02

Dec 13, 2015

Excellence when it counts the most. Friendly and knowledgeable and made sure I was comfortable.Clean facility as well as clean restrooms. Definitely will return.

Happy Customer

Dec 11, 2015

I receive excellent service at Duval Honda. My service Rep, Tom Martin, is top notch.

Tunikia Gbadamosi

Dec 8, 2015

I was in the middle of a bad time. The guys at Duval Honda were awesome. They helped me find a reasonable car and even gave me a loaner car (a beautiful honda civic) until my car came in. Duval honda will always be my preferred dealership as long as I live in Florida. Thanks Lamar and David. I will be seeing you in a few year for that civic I loved.

Ceh

Dec 4, 2015

We gave our last Honda to someone needing a car. For my birthday, my husband went to look for a new one for me. He met with Patrick who helped him make some decisions, but the final was up to me. We went to Duval Honda and met with Patrick Howie. The new safety features were the most important thing to me. My husband needs something his frame will fit in comfortably. He even asked me my favorite color trying to get the "perfect" car for me. Well, he found it. We bought a new 2016 Accord. My 6th Honda; never been as satisfied with a dealership.

Ceh

Dec 3, 2015

My husband & I went to Duval Honda and met Patrick Howie. The new safety features were the most important thing to me. My husband needs something his frame will fit in comfortably. Patrick even asked me my favorite color trying to get the "perfect" car for me. He found it. We bought a new 2016 Accord. My 6th Honda. This is the best Honda dealership on westside of Jax. Very personable.

Skeptical wife

Dec 1, 2015

I just traded in my car for a 2015 Honda Civic at the suggestion of my husband. As we have with the other four cars we have purchased from Duval Honda over the past few years, we called up William Welstead to get the ball rolling. William contacted us within a couple of hours with what we wanted and made the experience much easier than I expected.

Nancy Hogshead-Makar

Nov 29, 2015

Love Tom! Professional and personally friendly. I feel very taken-care-of when I go to Duval Honda.

GORDON B. LONDON

Nov 29, 2015

MY EXPERIENCE WAS OUTSTANDING, THE QUALITY OF EXPERIENCE I GROWN TO EXPECT OVER THE YEARS WHEN DEALING WITH DUVAL HONDA. TOM MARTIN DID AN OUTSTANDING JOB, AS ALWAYS.

Owner of 2016 Honda Accord

Nov 23, 2015

I would like to take this opportunity to let everyone know what a pleasure it was dealing with Duval Honda. Patrick took the time to answer all my questions during my search for my perfect car, and assured me along the way that he would be there to make sure my purchase was exactly what I was looking for. I have shopped in Gainesville, Leesburg, Ocala looking for the car that suited my needs. Patrick answered my questions without making me feel pressured as made inquisitions to several dealerships to make sure I was comfortable with my choice. Patrick met us at the dealership answered my additional questions reassured me that the offer and the deal we had made on line was the final price. He made a very nervous experience for me comfortable, I am still feeling the overwhelming surprise in how great the experience truly was. Thank you for making me one happy lady

Happy New car Owner

Nov 23, 2015

I would like to take this opportunity to let everyone know what a pleasure it was dealing with Duval Honda. Patrick my salesman took the time to answer all my questions during my search for my perfect car, and assured me along the way that he would be there to make sure my purchase was exactly what I was looking for. I have shopped in Gainesville, Leesburg, Ocala looking for the car that suited my needs, Duval Honda was the perfect dealership . Patrick answered my questions without making me feel pressured as I made inquisitions to several dealerships to make sure I was comfortable with my choice. Patrick met us at the dealership answered my additional questions reassured me that the offer and the deal we had made on line was the final price. He made a very nervous experience for me comfortable, I am still feeling the overwhelming surprise in how great the experience truly was. Thank you for making me one happy lady

Jim B.

Nov 22, 2015

This the third time I have dealt with Duval Honda, and they continue to be the best dealership to work with.

Charles S.

Nov 18, 2015

Excellent service from Ann Marie, our salesperson. Very efficient and professional.

anniejo

Nov 17, 2015

I bought my used Honda from another dealer but wanted it serviced by a Honda Dealer. Thus was my first visit. Everyone was pleasant and took care of my car in a timely matter. I was made aware of a couple items that should be addressed on my next visit.

AMDLZ

Nov 15, 2015

I HAVE BEEN A CUSTOMER FOR MORE THAN 25 YRS TOM HAS BEEN MY AGENT, HAS EXCELLENT HUMAN QUALITIES AND ALSO IS AN EXCELLENT PROFESSIONAL

sallboat

Nov 12, 2015

The purchase of my new vehicle was most pleasurable. Van greeted me as I arrived and set the mood for a very easy process. The vehicle that I purchased was exactly what I was looking to buy. He thoroughly explained the many features of the vehicle. My many thanks to Van. I would rate this experience with him the highest on the rating scale.Thank you Van,Mike Field

Kevin

Nov 8, 2015

Great experience. David V was helpful and make the transaction easy and hassle free. It was a pleasant buying experience.

brenda112

Nov 6, 2015

I could not ask for better service. I told everything was perfect and he responded we try to be. My CRV was washed and vacuumed. I was prepared to pay and informed 1st oil change was no charge. Very pleased.

Ann Davis

Nov 6, 2015

Customer service was excellent, Tom had great customer service and made sure everything for my car was taken care of. Very satisfied.

Tom of Orange Park

Nov 5, 2015

I have been doing business with Duval Honda for more than 14 years. I have always had a good experience with sales and service.

Elka Underwood

Nov 3, 2015

While waiting missing popular magazines. People magazine or others that could be interesting for women. Gun magazine does not do it. Daily paper and USA is a great addition. Otherwise waiting room is always a pleasant experience.

Steve

Nov 2, 2015

Great experience. This is the 2nd Honda that I have purchased from Duval Honda.

Allen L Moore

Nov 2, 2015

Great services rendered Duval Honda, in Jacksonville, FL, on my 2011 Honda Odyssey.

Jamal2015

Nov 1, 2015

Great place and a great experience. The staff is great and they will go out of their way to help you in any way they can. I'd recommend Duval Honda to anybody because they do their best.

tom47

Oct 31, 2015

Salesman Clyde Van Jones and Finance Manager Drew Woods were easy to deal with and relate to. We Have already recommended Duval Honda to others.

Nichole Odeh

Oct 22, 2015

The staff was amazing at Duval Honda. They treated me with respect and took care of My car needs.

Rosemary

Oct 22, 2015

I will definitely buy from Duvall Honda again! Great sales and service-very unusual to have both sections be great.

David W.

Oct 21, 2015

Chris Pace, John McKean, and the rest of the staff deliver top notch service every time. If you want your vehicle serviced by a reliable company with reasonable rates, Duval Honda is the place to go.

Cybercuban

Oct 21, 2015

I knew what I was looking for, and sent out inquiries to Honda dealers within a 500 mile radius. Patrick Howie found me the exact vehicle I was looking for, gave me a great price, and even appraised my trade in online. All this with no pressure, unlike the other dealers! We live 110 miles away, but we will be customers for life!

Juan Botino

Oct 21, 2015

I knew what I was looking for, and sent out inquiries to Honda dealers within a 500 mile radius. Patrick Howie found me the exact vehicle I was looking for, gave me a great price, and even appraised my trade in online. All this with no pressure, unlike the other dealers! We live 110 miles away, but we will be customers for life!

Detector25

Oct 16, 2015

Overall turned out to be a good experience. Mr. Pace made sure I was well taken care of and my vehicle was repaired to my satisfaction.

Danielle78

Oct 16, 2015

Zachary was knowledgeable, pleasant, and made us feel at ease. He listened to my concerns and helped me identify the features that were most important to me.

Gatorabbie

Oct 16, 2015

Done fast and for free? How much better can it get? :-) Thanks I always get great customer service there, which is why I'm on my fourth vehicle purchased at Duval Honda.

Susan Sharp

Oct 16, 2015

John is an excellent service facilitator. Thank you.

Keith Hatfield

Oct 15, 2015

This dealership is top notch. I had a very smooth experience buying my car. Everyone was nice and patient, I did not feel pressured as I have been in the past. We worked to an agreement quickly and I made the purchase. Very pleased!!!

jems

Oct 15, 2015

sal the seles man in honda is the most lire one,they are really bad and they dont have any respect .

Ad1015

Oct 14, 2015

I have a 2014 Accors that I purchased at another local Honda dealership. Unfortunately I had a part break on the car only after a year. The original dealership could never seem to "duplicate" the issue, but when I brought it to Duval Honda they found it within 30 minutes. The parts were ordered and the car was repaired quickly under warranty. No haggling, problems, or feeling like no one believed me. A complete opposite from the other local dealership. I will now have all my maintenance done at Duval. My only regret is that I did not purchase the car from Duval to begin with. Thank you for being so kind to me and listening to my issue.

DDBee

Oct 9, 2015

Brought my Honda Civic in for service and left with a new car. We purchased a 2015 Honda CRV last Saturday from Duval Honda. We were on a time crunch and Sergei Blokhin went out of his way to see to our needs and took care a few minor issues that came up a few days later. I would highly recommend him and Duval Honda for your car shopping needs.

David

Oct 9, 2015

We purchased a 2015 Honda CRV last Saturday from Duval Honda. We were on a time crunch and Sergei Blokhin went out of his way to see to our needs and took care a few minor issues that came up a few days later. I would highly recommend him and Duval Honda for your car shopping needs.

Brent15

Oct 7, 2015

Very helpful, straight forward, and always willing to help. I will buy from them as long as I am in Jacksonville!! Make sure you ask for TJ to get the best experience possible!!

smith,ce51

Oct 3, 2015

Great experience as always love this dealership. Third vehicle we've bought at Duval Honda this year. Drew in finance is fabulous as well. We have also had good experience with the service department on general maintenance. Keep up the good work folks we are forever customers

Farner John

Oct 1, 2015

First Class. Drop the vehicle off, have lunch and pick vehicle up. Service done right with a smile. What could be better.

Pat Stevens

Oct 1, 2015

As always I was greeted promptly by Tpm Martin. Check in was quick & efficient. My service was completed in a reasonable amount of time. One additional issue was found, the part was ordered & a time was arranged for my return. Every employee that passed by greeted me & ask if I needed anything! Great coffee, very clean facili

luvmyaccord

Sep 30, 2015

Came to dealership just looking around. Salesman(woman) approached and asked if she could be of assistance. She was very helpful in locating the vehicle I wanted and working to help with financing. Great staff. I will return. Second vehicle purchased here.

CRVguy

Sep 26, 2015

Al Randall at Duval Honda made buying my new vehicle a pleasure. I will do business again with Al and Duval Honda. Thanks.

Will

Sep 24, 2015

I recently had an oil change and car check. The person who handles my car was Jesse. Great job, fast service, and kept me informed every step of the way. I'd recommend Duval Honda to friends.

BensMom

Sep 23, 2015

At Duval Honda they treat you like family and offer the best possible price on your new vehicle upfront. You don't have to be bothered with stressful price negotiations because you automatically get the best price! Their employees are knowledgeable and very helpful in all aspects of purchasing a new vehicle. I have purchased a 2007 Civic, 2014 Civic and a 2015 CR-V from them. I traded in my 2014 Civic after I had my son and needed more room and convenience in a vehicle. They were extremely fair in estimating my trade-in value and made the whole process as convenient as possible for me. Based on my experience with them, I would NEVER buy a vehicle from anywhere else. I always have them perform all maintenance services on my vehicle and I receive the same excellent customer care from that department as well. I'm a busy mom and I depend on my vehicle to get everything done in my busy day. Thank you Duval Honda!

Hanika

Sep 21, 2015

I JUST CAME TO CHECK OUT THE PRICES AND CARS ,THE SALES ASSOCIATE VAN JONES TREATED ME REALLY GOOD ,HELPED ME ALONG THE WAY TO PURCHASING A CAR I WANTED.I WOULD DO BUSINESS WITH DUVAL HONDA AGAIN WHEN THAT TIME COME FOR ME TO PURCHASING ANOTHER CAR.

slychase

Sep 20, 2015

Tom was very helpful always there when every I need service and never trys to push things on me that I don't need always very nice to deal with

Linjax76

Sep 20, 2015

Great service for an easy problem, even gave me free oil change and vacuum. Tom was great. The receptionist Jessica was very helpful the day before with helping me secure a tow truck before service bay closed.

rfp44

Sep 20, 2015

Again Tom Martin provides outstanding customer service. He navigated my service visit with great skill and I left knowing I was well served. Always a pleasure to visit with such good service

Katie

Sep 19, 2015

Duval Honda service department is great, they have a great customer service.

Bill

Sep 18, 2015

My customer service representative, Jesse, was very helpful in coordinating an extensive service; timing belt, tune up, brakes, and suspension. He took care of everything and made the experience trouble-free. My service was completed in one-day so turn-around time was superb.

Fulltime45

Sep 15, 2015

My experience at Duval Honda has been great, from purchase to service...and my service writerhas my best interest as he advises me about the needs of my car. Tom has been outstanding, andis representing an excellent dealership. I will buy my next car there as well. John

chelley13

Sep 8, 2015

We were very happy with the purchase of our new Honda Accord. We did stray away to another competitor and were never as happy . We decided to come back to Duval Honda because the experience we had with purchasing a used vehicle for our daughter was great! Our Salesman David Vergara was the right fit for us. He was very personal and made our purchase seemless and very eventful. He made us feel like we made the right choice as returning customers. He knows his job very well and it shows that he is proud and happy with his position there at Duval Honda. We would recomend this dealership and the product that were are very satisfied with,

Mary

Sep 7, 2015

Very satisfied with service performed and with waiting area while service performed. I think my Honda is being kept in tip-top shape by DUVAL HONDA'S service department.

Gwen Smith

Sep 7, 2015

This was my 2nd purchase at this dealership and I work come back again! I love the Duval difference! Thank you for great customer service!

Rjohnso

Sep 3, 2015

The service team did a great job taking care of my problem. They were relatively quick, very friendly, thorough and the car drives great again!

accord15chelley

Aug 31, 2015

I called ahead to ask for a particular employee and he was no longer employed there so I spoke with David Vergara we discussed what I was looking for in a vehicle and he gathered my information and I could tell that he was somebody that I would like to do business with. We came into the dealership and David had our information ready and we didn't have to do much he already had everything set up. David was very personable and professional. He made us feel very comfortable in the whole experience and we felt very valued as a returning customer . David is very excellent at what he does. We were very impressed with his knowledge and skills. We Purchased a 2015 Honda Accord and we are very happy with our new vehicle. We would Recommend not Only David to anyone but the dealership as a whole because of employees like him.Loyal customers,Ozzie & Michelle Renwick

Honda girl

Aug 28, 2015

I took my 2014 CRV in for routine maintenance and John McKean as usual provided excellent service.I was in and out of there in less than an hour.

Skeptical wife

Aug 23, 2015

My husband and I justbought our fourth car from Duval Honda. Each time we come to Honda, we ask for William specifically because he always gives us excellent service and assists us through the entire process. We traded in my husband's car for a new one and will ask for William again when I trade mine in next year.

Pensjohn21

Aug 15, 2015

Great Sales Manager, James Dennison and knowlegdeable Finance Manager, Drew. We went in to service a 11 year old Honda Accord, and because Megan (upgrade associate) talked to us about purchasing a newer car, we decided to by a 2015 Honda CRV.

Powers,David

Aug 11, 2015

I have a hyundai santa fe and you guys changed out my timing belt and fuel pump for a great price. You also found a tension belt leaked and it was replaced after john called and asked about it. john McKean was great and the loaner was needed as I had to travel around town and you needed the car overnight. I really like your dealership and although I live quite a distance away I will be back

NurseBrandi

Aug 10, 2015

This was my first experience with a Honda dealership and I have to say I was very impressed! My salesman Rami was very knowledgable and accommodating. He did not pressure me like every other salesman in the world. He made sure I had all the information I needed. I got a fantastic deal. Even the finance guy Austin was a pleasure to work with. Very laid back but educated in the field. They truly went the extra mile for me and I will definitely go back to Duval Honda!!!!

Steve L

Aug 10, 2015

We were on the road traveling and our warning light came on. We stopped at Duval Honda as we were driving north. They were very busy but got us in quickly and repaired. The young mechanic was friendly and took time to explain the problem. We were able to complete our trip. Thank You

michelle1968

Aug 7, 2015

I am very satisfied with the service provided. The staff are very nice and care about customer service. I will definitely be a repeat customer with John McKean.

dawgfan

Aug 5, 2015

Enjoy visiting this facility for my maintenance, they are always kind professional and courteous and very quick when waiting. I will return for years to come.

Danese

Aug 3, 2015

I was very pleased with my purchase and my experience at this dealership.

connor.smith

Jul 28, 2015

Duval Honda was very helpful in providing accurate inventory for not only their own dealership but the Mazda, Ford, and Acura dealerships as well. They provided accurate information and were quick with getting cars to the store for test drives. I would recommend going to this dealership.

John W.

Jul 28, 2015

Service advisor was able to get my car in and defect taken care of quickly. No problems. Done while I waited.

Hondaguy

Jul 26, 2015

Been coming to Duval Honda for service about 2 years now. We always have a great visit. With or without appointment we get taken care of. Our car is washed and vacuumed and everyone goes above and beyond to make us feel welcome. I have Ben to other dealers in town and turned away wihout an appointment for a simple oil change. I Love the service staff Chris, Tom and even the girl that pulls my car up are awesome. I see them dealing with difficult and demanding people regularly and think what more could we ask for. Friendly, respectful and convenient.

Randall0307

Jul 25, 2015

I consistently receive excellent service from Duval Honda. The service advisor, John McKean, is the most professional, courteous, and friendly person I have met n your service department.

ashokpadhi

Jul 24, 2015

I had been to Duval Honda to get a recall serviced. The appointment setup was hassle free. Service advisor Cecil called several times to remind us and ensure the time is suitable for us. The checkin was smooth. Duval also did a 14 point inspection and advised a repair which was in my mind earlier but hadn't mentioned to the advisor. The car was cleaned and washed without even my asking. The checkout was excellent. Just to mention, I had bought my vehicle from Duval Honda hassle free. I have nothing but good things to say about the delaership.

shama101

Jul 22, 2015

I have been using Duval Honda almost exclusively for service. I see Jesse Fye who has been excellent in helping me maintain my 2008 CRV. It has 78,000 miles on it and has never given me one minute of trouble. Just love my Honda CRV!

SmithFamilyJax

Jul 10, 2015

Thank you for another great visit. All of my issues and concerns were addressed quickly and confidently. Everyone was friendly and the shuttle service to and from the office was great.

Rene S

Jul 8, 2015

I bought a honda civic at Duval Honda about a year ago. I was very pleased with the whole process. Customer service is awesome. Nowadays, I take my care for service without a doubt. I would definitely recommend Duval Honda. They offer overall excellent service!!

angie

Jul 6, 2015

Scheduled appointment online. Got there 20 minutes early and they serviced my car right away. Very friendly service department. Will continue to have my car service at Duval Honda.

valentine1964

Jul 6, 2015

It took a wnile for my approval to go through because of my unique situation, but they kept me up to date all the way through the process. They even came to my house with the paperwork and my new car because of all the visits i had to make.

pablo c

Jul 4, 2015

It was one of my best experience that i had in a long time as soon as i got the one of they agent assisted me in find it the best car for me zack rafdi is one of the best person i could ever meet he stay with me until the end and give me one of the best customer service i am very greatfull for his service. I will recommend duval honda to all my friends .

avaughn

Jul 3, 2015

Decided I wanted the oil and engine air cleaner changed. They worked me in in a minimum of time. Washed the car, also vacuumed the inside. I was well pleased the service and attitude was so good. Will clearly be returning.

Very Pleased

Jun 29, 2015

From the moment we walked in we were greeted by professionalism to the max, by Anthony Burnsed! Our initial contact was by Clyde "Van" Jones, Clyde and Anthony worked as a team to ensure my wife was extremely happy with the purchase of a 2015 Honda Crosstour EX-L. They did not pressure to buy, but instead asked several times "Will you be happy with this car"? "Will this car make you happy to drive"? Our finance paperwork was handled by Austin Skinner and yet again handled in the most professional manner and explained things to us in laymen terms to ensure we understood everything there was to know about the financing, even though we are not first time buyers. Outstanding dealership, definitely on my list of places to go if I need another vehicle. They take the time to make sure you walk out happy and in the know!!

Alexis Claire

Jun 29, 2015

I recently purchased a vehicle from Duval Honda with the help of Sergei and Van. These two make quite the sales team. We had a hard time believing that no haggling or price tricks was even possible at a dealership, but I have to tell you, don't waste time determining if it's a gimmick - it's not! We came to the dealership three times, thinking the price or terms would change (like they do everywhere else). But each time - no haggle, no pressure, no tricks. They even helped us with getting our used vehicle certified and purchasing a honda warranty to ease our concerns about maintenance. Finance was also refreshingly straight forward thanks to Austin. We never felt taken advantage of and we walked out with the exact car we wanted and with a price, APR and monthly payment we were hoping for. You can't beat that!

rdsimonet45atgmail.com

Jun 27, 2015

Timing belt and water pump replacement with new tensioneter belts done accurately and fast. Vehicle was wash and dry, not only wash like other dealers do no water spot in your vehicle when they rerun your car WELL DONE .

nina

Jun 23, 2015

the people at Honda cassat ave are the most wonderful people I ever met. once you pull up there is someone waiting. and they will not do any work that you don't need. there is no pressure at all. I will recommend this dealership to anyone. I always come here for maintenance.

happycustomer1967

Jun 20, 2015

The service adviser was friendly and very knowledgeable. I would highly recommend Matt Cavil and the Quick Lube Team. They were through and fast with my car and made only a few recommendations for my Crosstour. I would definitely recommend them to both family and friends.

Dale016

Jun 14, 2015

Very pleased. Inquiry began with an email. William set me up with David. David set me up with Patrick. Patrick was with a customer, so I was referred back to David. From show to out the door with the van was 2 hours. No hassles. All requests met.

hsure

Jun 12, 2015

My car was ready long before I expected it. It was a holiday, and I expected waiting an hour or so to get my car work done, but this was not the case.

Van Dad

Jun 12, 2015

Very pleased with our purchase experience. First inquiry with email. William sent me to David. David sent me to Patrick. Patrick arranged to prep and view the van. Patrick was with a customer, so returned back to David. In and out with the van in less than 1 hour. Great Price. No Pressures.

ticked-off

Jun 7, 2015

I called Duval Honda at 10:30 AM and was assured car I was interested in was available for my inspection and potential purchase. When I arrived after driving 60-plus miles and 1 1/2 hours I was told the car had been sold the prior day. General manager blamed this mid-representation of the availability on failure of their central organization. Duval Honda management has apparently not sufficiently impressed on their employees the importance of performing accurately and competently. I should be supprised? At other area dealerships I've been treated to an identical such incident in one week following, at other dealerships, having been low-balled on a trade of a like-new Honda S2000 by 45% versus what I sold the S2000 for, having $900.00 worth of fabric and paint protectant padding onto a price agreement, finding undisclosed damage on on a car with a clean CarFax, etc.Ticked-off in Gainesville

Rhonda

Jun 7, 2015

Duval Honda has excellent customer service, very friendly atmosphere. Made my purchase easy and smooth. I like that there was no pressure into anything but they truly have the best interest of the customer. My sales person Sergei was great and would recommend family and friends to Rival Honda for their next car purchase.

Mrs. K

Jun 2, 2015

This was my first experience with Duval Honda and I came away very pleased with the people, the cleanness of the dealership and the speed of the work done on my Honda. John said it would be about and hour and half and it was.. I really liked the added benefit of my CRV getting washed and vacuum cleaned.

Wilson

Jun 1, 2015

New vehicle purchase went smoothly! 3rd vehicle from Duval honda, wouldn't go anywhere else . Compared other vehicles & other dealerships & came back to Duval honda

TS

Jun 1, 2015

Staff helped me find what I was looking for. Great service from beginning to end.

New CRV EXL

May 26, 2015

This is the third car I purchased at this dealership. I have all service work done here as well and cannot imagine going any other place.

momma squirrel

May 24, 2015

Cannot say enough about this dealership - sales, service, customer service - all excellent and more!They truly care about making you their #1 priority every time.

NLS

May 22, 2015

Sal Santora made the buying process simple & stress free. This is our second purchase from Duval Honda, both being great experiences. Can't recommend Sal & Duval Honda highly enough.

Templton6

May 18, 2015

Took my 2005 Accord in for service and thought I would just take a look and see what I could get a new one for. My friend, who has purchased 3 vehicles for his family at Dual, highly recommended them to me, so I thought I would check them out. They gave me fair offer for my 2005 and did not try to sell me something I didn't want. I then went to another dealer (which I will not mention) to try to compare. Well the visit only confirmed Duval difference to me. Went home and told my wife and she was willing to take a look, so I took her first to the other dealership before going to Duval. She too noticed the Duval difference and within a couple of hours Tommy helped her choose which car she wanted and we picked out her new Accrord for Mother's Day!

behmdf

May 17, 2015

salesperson (Lori) was extremely competent, excellent knowledge of car spec's and had customer concern as her number one concern. Would recommend her to others.

Wilson

May 13, 2015

Service was completed in a timely manner. Recall work was also completed faster than originally anticipated. Fluods were toppled off, car was washed ' ready to go. Tom Martin kept me informed of the service progress. Always a pleasure to deal with Duval Honda & Tom. Very clean environment and everyone is very friendly

Joyce Doll Collector

May 13, 2015

Brought car in for service with no appointment, was seen right away. Every time I've been to Duval Honda I'm impressed with the courtesy of all the service people. They are very polite and helpful. The day I had my car in was on a busy Monday yet I was in and out in a timely manner. Chris Pace and his team of service advisors and technicians are top notch!!!! The dealership is clean, quiet with coffee machines T.V. and work areas. Always a pleasant visit with a courteous staff.

eleanor3522

May 9, 2015

With about 30 years of owning Hondas the service has always been over the top great. I don't allow anyone but Duval Honda to service my car.

DKiggins

May 8, 2015

I particularly want to commend Zach Rafidi. He has made the shopping experience genuinely refreshing. His approach was transparent and I've done exhaustive research on a number of vehicles, and have contacted a number of dealerships. He is the only salesperson who added useful information that helped me make an informed decision (as compared with the more common experience of feeling as though I'm being given a pitch). Zach was personable and professional all around. He has a relaxed approach and demonstrates excellent listening skills. My decision was based on safety, reliability, fuel efficiency and price and Zach's knowledge was evident in each of these areas and beyond. Zach was always prompt at returning my calls or responding to email inquiries. This is the way car shopping needs to be. Not only were there no hidden surprises, but Zach was informed enough to make sure that I gave consideration to several things that could go easily unnoticed as I moved to making my final decision. Zach made this an enjoyable (and hassle-free) experience! He instills confidence and the ability to complete the transaction in such a timely manner is unheard of and unbeatable in today's market. Thanks!

Abigail

May 8, 2015

I have now bought my fourth Civic from Duval Honda- they do a great job, gave me a good deal and worked with me to get me what I wanted. Great service and sales team!

jaymeh29

May 6, 2015

called about a oil change they got us right in and as promised an hour it was done and car washed and vaccumed out will go back for the replacement keys soon

JAX

May 4, 2015

Recently bought a minivan with Al Randall's help. It was a pleasant experience and Al was very helpful.

Randall0307

May 2, 2015

I travel a lot. My work takes me out of town very frequently and many times I'm not sure of my work schedule from week to week. I can consistently count on the service advisor, John McKean, to take care of my vehicle whenever an issue comes up or just the routine express lube. John McKean always finds a way to get me an appointment even when I call at the last minute just before heading out of town.

Alesia A

May 1, 2015

This was my first time purchasing a car by myself and I wanted to be sure that I was making a right decision. Al Randall made me feel comfortable with my purchase and I was able to stay under my budget for a monthly payment. If you are a first time car buyer this is the place to go

honda2016

Apr 30, 2015

Wonderful experience.....extremely friendly and courteous staff. The Service department was prompt and ready to assist me as soon as I pulled up. I enjoyed yet another visit to the service department.

Tscott1

Apr 27, 2015

I didn't have an appointment and they still took me in and quickly did the job. They let me know about what needed to be done when I bring in my car for it's next oil change. They even vacuumed and washed my car.

Totally Satisfied

Apr 26, 2015

Man, I just purchase a new vehicle 2015 Honda Accord from Duval Honda. I must say T.J. and Drew were awesome. From beginning to end, they kept me informed and never tried to stretch me beyond my limits. If you ever need to buy a car, I highly recommend you go see T.J.

Bob The Fisherman

Apr 18, 2015

Just bought a certified pre-owned, Van Jones and T.J. were great to work with. Understand this is a no haggle dealership.....They gave me a price, and that was it. They worked a bit with me for floor mats, and a rear deck tray, but that's it. Nice, friendly, but the price is the price, and if this is the way you want to do biz, Duval Honda is the place to go. Second Pilot I've bought from them, and I couldn't be happier.

topwells

Apr 17, 2015

We had a very good experience purchasing our new accord. Everyone was courteous, knowledgeable about their product, non pressuring, and overall made car buying easy.

gasman

Apr 15, 2015

My second purchase at Duval Honda with David Vergara and on both occasions he is very professional and makes it a pleasant experience. I would recommend Duval Honda.

jerry d.

Apr 14, 2015

Great waiting area, free coffee, free paper, and great employees. Our service advisor is Tom Martin and he is great, easy to talk to, and you feel like a valued customer when you turn your car over for service. I will always use Duval Honda when I need service or to purchase a new car. Thanks Duval Honda.

Pdr2jax

Apr 12, 2015

Best experience ever. Found the Perfect car with the best price and a dealership and staff that made it the easiest and best experience I have ever had buying a car. Clyde "Van" was awesome and made the entire process quick and easy. I looked around and could not find a better deal anywhere. I highly recommend Duval Honda hands down over anyone else.

Sweetness2673

Apr 10, 2015

This was hands down the best experience I have ever had buying a car. I would HIGHLY recommend Duval Honda to even the most inexperienced buyer. Every step of the process was explained to me in great detail and I never felt pressured. I got the vehicle I wanted at a fantastic price. I look forward to being a Honda customer for many years!! Thank you Tamika M.

KASmith

Apr 10, 2015

Another awesome experience at the Duval Honda Service department. The quality is consistent and the associates are fast and easy to work with. Duval Honda is the only place we bring our cars for service!! Thank you Chris Pace and team!

Satisfied Customer

Apr 8, 2015

Positive and delightful experience. Lori Beechuk, my sales rep, was quick to respond to help me find a vehicle that I was looking for. I ended up buying a 2015 CRV and I love it!

cgodd

Apr 8, 2015

What can I say. I'm a repeat customer because everyone at this dealership are consummate professionals and it's always a wonderful, refreshing experience to purchase or lease here. Thank you Sal!

fmjacksonville

Apr 8, 2015

Tom kept me informed every step of the way. Routine maintenance stayed routine, and my questions were addressed directly and fully. Duval Honda's service has been outstanding every time I am there.

Janet

Apr 8, 2015

I always get the greatest service at Honda whenever I bring my car in! The waiting area is comfortable and the service on my car is quick. In a matter of no time, I am on the road again doing my errands! Can't beat that! Thanks for being customer oriented! Such professionals in every way!

cray

Apr 7, 2015

This is my 2nd vehicle purchase from this dealer within a year. Both sales people (TJ Hill , Will Wilstead) were attentive and responsive. No high pressure gimmicks - straight forward honesty and integrity. Despite some initial misgivings regarding no "no hassle pricing" I found I ended up with a price as good or better than I could have expected and I didn't have to "arm wrassel" to get it. I would go here again.

New CRV Owner

Apr 7, 2015

This is my third new Honda that I have purchased from Duval Honda. Each time has been a good experience. This time I purchased a 2015 Honda CRV. My sales rep, Lori Beechuk, was awesome! She helpled me find the vehicle that best suited my needs.

karen1963

Apr 4, 2015

I had a great experience at Duval Honda, the right price and the right car. They took the time to get me in the car I needed at the price I wanted.

smith,ce51

Apr 3, 2015

Tommy Lloyd was the best !!! He helped me buy a 2015 Honda Civic LX and my wife purchased a 2014 CRV . We have become loyal Duval Honda customers !!!

Joni Smith

Mar 31, 2015

This was by far the best car buying experience I've ever had. Tommy L. was wonderful to work offered many options. Things were so easily done that my husband and I both bought a vehicle that visit.

Mike52

Mar 30, 2015

Came in for appointment, work was done, and out. It was very nice. I also greatly appreciated the car wash. Very nice. I'm sorry I don remember the name of the man who helped check me in and out but he was helpful.

Shanoiya

Mar 26, 2015

My car purchase experience was smooth and stressful. I am very pleased with my purchase. The sales woman TJ made the experience and convenient.

bmcfarland

Mar 25, 2015

I honestly did not expect much with other dealerships I have been too, but this place blew my mind. They are so helpful and friendly and will do anything at all they can to help you and make the process easier. I will be doing my business here from now on and recommend to everyone!!!

Jay Jay

Mar 25, 2015

I had gone to Duval Honda last year with a friend when he was looking for a new car and loved the no pressure no haggling attitude so when it came time for me to purchase a new car I knew where to go. I dealt with Benjamin Reynoso and we had emailed a few days before my appointment and he was fast and friendly with his response. I went to the dealership and they were able to get within my price range which I loved. The place was clean and there was a friendly atmosphere.

CBGerick

Mar 24, 2015

My wife and I researched many new and used dealers in the area for price and service. Sergei followed up with our online inquire very quickly. He was courteous and friendly without being pushy. We had to reschedule our first appointment with him because something came up on our end and he was great about it...didn't get frustrated or irritated with us. He was very patient and understanding. When we met him for our appointment, he greeted us with a warm smile and handshake. He made the entire car buying experience pleasant. We loved the no hassle approach to car buying!! The best description is that it is a wonderful Christian environment! Our friends have all said that our story is the 1st they have heard of a pleasant car buying experience...yes, we are telling everyone!!

Lori

Mar 22, 2015

Just purchased a 2015 Honda Odyssey EXL. Sergei B. was great through the whole experience. He was able to get us the terms we wanted, and always available to answer any questions we had along the way. (Even quickly answered e-mails sent on his day off) We also received amazing communication after the sale to make sure we were nothing but happy. I would highly recommend them.

Joshb

Mar 19, 2015

After calling around to other dealerships in the area, I chose duval because of the price and honesty you offer. Other dealerships said I needed service that in fact I did not require- brakes- they were fine. It is refreshing to know that you guys only repaired what was needed and did not sell services that were not required. Thank you to john in service for all his help and with the warranty work that was also required to fix both driveshafts. He was truly a professional and definitely an asset to your dealership. Please extend my greatest appreciation to him for all that he did.I will continue to use only duval honda for all my further maintenance and any future new car purchases. Thank you again. Josh Barnack.

askirk

Mar 14, 2015

Van Jones was GREAT, he understood exactly what I wanted & needed, no high pressure sales tactics, he was VERY honest, easy to work with. Van made my purchase experience/ process very smooth, in which I really appreciate his assistance. I will be sending him guite a few referrals. Thank You, Van...

david60

Mar 12, 2015

Duval Honda provides an excellent service. I went to Duval Honda on 3/11/2015 and was met upon my arrival within a minute or two. My service provider was Tom Martin. He was excellent in all aspects of my appointment. He made sure I was completely informed of every aspect of what was to be performed on my 2014 Honda Accord. My car was returned to me washed and vacumed as always. my time spent was less than one hour to have the oil chnged and tires rotated. The entire team at Duval Honda is great. I will always return for any maintenance needs. Thanks Duval Honda. David Heggood

00odyowner

Mar 11, 2015

I bought my 2000 Honda Odyssey at Duval Honda 15 years ago and have had all my service performed here and my car is still going strong. Duval Honda has always taken good care of my vehicles (I now have a 2007 CR-V that I get serviced here, as well).

Pato

Mar 11, 2015

Alphonso made the purchase of my car fun and stress free! I left not only with a car that I love but with the feeling that it was the perfect car for me plus I did not feel any pressure during the process and I am certain that the time I own it he and the great team will support all the way! Thank you very much!

C. Smith

Mar 11, 2015

I want to say this is my first Honda! I used to be a firm Nissan customer, until the product didn't meet my expectations anymore. I am so happy with the customer service I received from the purchase up until now. My new Honda Accord "feels" exquisite and the customer service from the sale until my first oil change!!! I feel like I am a part of an elite group now. Thanks for everything Duval Honda!

Mermaidmartini

Mar 7, 2015

Van Jones was one of the hardest working sales person I've ever dealt with. He worked extensively with me to find the right car at the right price. The Finance department found me a better deal than I had on my own. Very pleased and will return again!

victoriacooley

Mar 5, 2015

I am very happy with my purchase with Van! I love my 2015 honda civic coupe and my dads girlfriend loved it even more, she ended up trading her Lexus IS350 for a fully loaded 2015 honda civic EXL nav! 5 stars all around! Perfect!

Klasickrose

Mar 4, 2015

My experience purchasing my new vehicle was very impressive! The sales rep and finance rep that assisted me with my purchase were very pleasant, informative and professional! It was much easier and quicker than any purchase that I've made in the past. My overall experience, including after the sale customer service, was great.

Willaim

Mar 3, 2015

This was our first visit for service after purchasing a new CRV. Our experience was met and exceeded what one usually received when doing business. Some times when you are told something at the time of purchase it may or may not happen. We were pleased that this time it happened. Our first service was at no cost. Our overall experience was to the point that we will continue to have our CRV serviced at Duval Honda every time it is required. We did not meet those that did the service, but did meet the one (Tom) who took care of all of the paper work. He was very kind and courteous. Glad we bought our CRV at Duval Honda.

Sea Turtle Watcher

Mar 3, 2015

We were impressed with the Duval Difference. We noticed that the sales staff was very helpful to each other and therefore helped us 'get out the dooor' with a new car in a timely manner. Thanks David and Van

Sue

Feb 24, 2015

Chris Pace has been very professional and has worked on this problem and I Think we may now have the problem of my TMPS fixed. Chris is the BEST.

Ann

Feb 19, 2015

I walked into the dealership to price cars and see if it was an expense I was ready to undertake. I gave specific perimeters on down payment and monthly payments. After I stated several times I was not going to pay $400 for a car payment and tried to leave, the representative got the manager. He asked how can we make this happen. I told him that the only way was if my payments were reduced. He said it was no haggling and that was the price. I left and for the next 3 days I received numerous calls from several numbers at the dealership. A week later I'm still receiving texts from the dealership talking about I'm pre approved for a car.

flblondeee

Feb 17, 2015

I can honestly say that I had a fantastic experience from start to finish. No hidden fees, No running back and forth from sales person to mangerers trying to negotiate prices. Everything is brought out in the first conversation. The entire staff was friendly. My salesman was Van and he was very professional and didn't try to sugar coat anything. I would and will be recommending him and the dealership to anyone looking for a car.

hunterlob

Feb 14, 2015

Van Jones was the best he made the whole experience so easy. I was super nervous and Van made it easy every step of the way. I would recommend anyone who is looking for a vehicle to go see Van!

lusanne

Feb 10, 2015

I must say, I have never had a more wonderful experience in buying a car; from my first contact by email, then phone conversation with my sales rep, Renny Imperial to final closure with Dru in the finance department. All I can say is "WOW"! I will never go any where else to buy a car. Renny, was excellent and very patient with me learning all the new bells and whistles on my new car and Dru in finance even took care of transferring my tag and title ,so I didn't have to go to the DMV that was a plus and then to leave in my shinny new detailed out car.... Priceless!Renny was excellent from the time I walked in the dealership door, to the time I left. I truly felt like a princess... LOL I left with the car of my dreams and had a wonderful car buying experience. I got exactly what was promised, and then some. Dru in finance was awesome too. I came in with a pre-approval check and he even got me a better rate so that I could even get a maintenance and gap insurance. I'm truly pleased, can't give enough praise on my great experience. I was even greeted by a few of your sales staff that was there, very friendly, family atmosphere. I will spread the word that Duval Honda is the place to go for there next vehicle. I for one will not go anywhere else! ?

Kennia

Jan 31, 2015

I recently purchased a vehicle through Duval Honda. They have an excellent Sales team and repairs team. However, keep away from their financing plans. They will coat you one rate but at the rate, you will be given a completely different. The finance officer don't act in the best interest of his customers. If you have other options make Duval Honda your last option.

Silent T

Jan 28, 2015

I had the worst experience ever with Duval Honda. I was told I would not qualify for the car i originally wanted and a 2011 Camry was suggested instead. It took some persuading and after a bit of research I agreed to proceeding with the Camry. I gave a down payment got insurance and was told to fax it over. i received a call from my salesman to come sign paperwork and pick up my car. My five year old daughter and I went to the dealership on a Saturday morning. The salseman started by having me sign a extended warranty they had given me. He then gave me a paper showing my down payment and monthly payments which were more than we had agreed to but I still proceeded without objection as it was not extremely unreasonable. I noticed that the vin number didn't match the vin number he had previously provided me to assist with getting insured. The vehicle he had me signing for was actually a 2010 Corolla. One he had never even mentioned. I did not like the Corolla and asked for my money back. He would not answer his phone or reply to my text until after 5pm when the cash office was closed. He told me I would have to call them on Monday asthey would be closed the next day. They were extremely rude about refunding my down payment. It is really frustrating to be upfront about what you have and what you want and be mislead. They were very unapologetic. I would not recommend anyone purchase a vehicle from Duval honda on Cassat.

dmason57

Jan 27, 2015

We met with David to look at a couple Certified pre-owned CR-V's. David really helped us feel comfortable and helped us make a purchase decision. He is very knowledgeable about the Honda's. We are happy with our decision to purchase from Duval Honda.

pkciuk

Jan 26, 2015

Once the problem was discovered John worked to get me in a loaner for the time it took to get the parts in and the repairs completed.

susie

Jan 24, 2015

Everything was tops! Including saying happy birthday!

QuiltingJaguar

Jan 21, 2015

Speedy service, professional work, even had a car wash and a vac inside the front area.Great customer service and everyone very friendly which made my day

rtd169

Jan 20, 2015

In short because of these employees Van Jones, David Vergara and Mindy Vega I had a truly exceptional visit.I would have to say they made what you call the Duval Difference real at least to me Thank you so much

vecrews

Jan 20, 2015

Excellent service, the wait is short and the staff are kind, considerate and caring.

Jerome Robinson II

Jan 19, 2015

They were above and beyond. Almost everyone in that building was prior service and they treated me like family. We had great conversation and there was not a bit a pressure on me.

Farmer John

Jan 14, 2015

Duval Honda makes owning an automoblile worry free

JJ

Jan 3, 2015

I always receive excellent service and this visit was no exception. I love my Honda because it is well taken care of by Duval Honda.

FamTeel

Jan 2, 2015

After conversing with multiple dealers through cars.com, I went to Duval Honda. To my surprise, the low price discussed was already listed on the vehicle. Other dealers would barely come close let alone have the price in print. We truly had a no haggle experience even now after the sale. Thank you Van and the Duval Honda team.

Erich2

Jan 1, 2015

Avoid them for service! We are traveling in from out of town and needed an oil change. The Honda agreement says that we can schedule a free oil change at any dealership. We did so via Duvall's online program. I called to confirm the appointment and the girl who answered the phone was unable to confirm the Honda agreement. We opted to keep the appointment. We arrived at 12:05PM, 10 minutes before the scheduled time of our appointment. We were not greeted until 12:10PM. The girl then told us the service advisor we were scheduled with was "not there that day". But, she would find a new advisor by 12:15PM, I said that's fine. She was unable to find us a service advisor until 20 or so minutes after our appointment - in the meantime 3 or 4 people, who were either late for their appointments or did not have appointments were given service advisors. At 12:25PM I had to go inside and find out what was going on. She told me it would be a few more minutes. I pointed out that we had an appointment and that we needed to get going. Finally, the service advisor came over and took the car in. We were told that it would be about an hour and we would get a call when it was ready. We then left. About an hour later (at 1:25PM) we got a call saying the car was done. I told the girl we would be there around 3 or 4 to pick up the car. She said, "That's not possible we close at 2PM, as you were told." I said, "Listen, no one told me that, that's ridiculous that we have to rush back over to pick up the car." She was like "Well you'd better come over fast" So we rushed over and I was not greeted, so I had to poke my head into an office and the gentleman was very brusque, when I inquired as to the location of my keys. He said, "they're over there" motioning to a desk. I went over and spoke to the girl at the desk and she said "That will be $32.15" and handed me my key. I said, "it's covered under our service agreement, I'm not paying" and it said that on the receipt she handed me, as well. The shoddy service, the lack of punctuality, the poor attitudes from every employee, and the general lack of customer service is ridiculous. Rest assured we will NOT be returning to this dealership. The only reason I am leaving this review, is because I got an email from Duvall asking me to do so.

FSU

Dec 30, 2014

I just purchased 2015 Honda Accord EXL V6. We loved it. Want to thank Rami all he do for us. All staffs are wonderful. I would definitely recommend anyone to Duval Honda.

David Wolf

Dec 30, 2014

Duval Honda has excellent staff members in place in both the sales and service department. I recently had my Honda Civic serviced at Duval Honda. I arrived early and was promptly greeted by the service staff. My vehicle was serviced on the spot and I had just a short wait in the lobby where I used the Wi Fi. A wonderful experience all around. I will be back for my routine service and vehicle needs. Thank you Chris Pace, Service Department Manager, and the rest of the staff at Duval Honda.

2 Fit Family

Dec 26, 2014

Our first Fit is a 2007, which is still running well and looking good. A 2015 Fit joined our garage in December, just in time for Christmas. Al Randall, our salesman, made the purchase easy and pleasant. The entire Duval Honda staff contributed to a very satisfactory buy. As with Fit #1, Fit #2 will receive all service from the Duval Honda service team, who have proven to be courteous, prompt, and efficient. Thank you, Duval Honda!

angiecopeland

Dec 23, 2014

Duval Honda has the bottom line best customer service thus far. Rami Hanania sold us our Pilot after it taking us over 3 weeks to decide what we wanted and comparing the prices and other similar vehicles. Not once did we feel pressured from Rami to buy it right away. He answered all of our questions, let us drive what we wanted as much as we needed and right from the start gave us the best price out of 4 different dealerships. We feel so good about this purchase that we didn't even have buyers remorse! Best experience ever! Thanks Rami!!!!

Jewel13

Dec 18, 2014

This is my first time buying a car from a dealership and Van Jones made my experience amazing! Very curteous, friendly and helpful! And I love my 2015 Honda Civic!

jbdelear

Dec 15, 2014

Jesse Fye is very helpful and professional individual. He took the time and explain whats needed to be done on my vehicle and made sure that it was done on time. Great JOB.

dcc1

Dec 14, 2014

our experience was very nice . Everything went very smooth and pleasant . We will recommend honda to others and our future dealings will also be with you . Thnakyou so much

gojeffrey

Dec 11, 2014

I worked with both Al Randall and Van Jones. Both were very courteous and professional. They answered all my questions and took their time to show me the vehicles and explain everything. This was one of my best overall experiences buying a new car.

T. Hill

Dec 5, 2014

Duval Honda is awesome. Van Jones is the best salesman ever. If you need a new vehicle go there, they will not let you leave with some wheels.

MargaretEW

Dec 3, 2014

As always, my service at Duval Honda was excellent. Tom Martin takes care of my automobile as if it were his own. I have been working with Tom since I purchased my first Honda in 2000 and have never been disappointed in the service I have received.

Damien Lamar

Dec 1, 2014

I arrived with my sister who was a long-time Duval Honda customer. She was looking to purchase a new vehicle. Throughout the entire process, Tom Rankin was very friendly, relate-able and thorough. He made the process for her pretty painless. Because of her interaction with Tom and Mindy Vega (the finance manager), I decided to see if I could refinance with a trade-in. Outside of the typical wait (with most dealerships), they both made the process painless, answered my questions and made the car-buying process very easy for me. I would recommend them both to future customers with no qualms or hesitation!

maria.martinho

Dec 1, 2014

I will recommend this dealership!They worked hard to get me the vehicle I wanted, Kelly was very personable and showed genuine interest in meeting my needs.

TDT

Nov 26, 2014

Honda has excellent customer service and the service representative we like to deal with, Jessie, is always courteous and professional which helps to make the experience pleasant.

Chris T

Nov 24, 2014

Sal the sales person made my car buying experience the very best one. Duval Honda is the best in making it truly no hassle and great communication with buying a car. I have bought now 4 cars from the dealership.

MLP2014

Nov 22, 2014

I have not purchased a new car since 2007 and that experience was a nightmare. But times change you hope; so I ventured forth again. I have heard good things about Duval Honda and my daughter drives a Honda Fit that she got in 2013. We had our eyes set on the newer Fit's. From beginning to end the experience was quick and easy.. Everyone we dealt with from our Sales person, Van Jones to Dan Sullivan in Finance Dept. was awesome. The dealership had exactly what I had wanted and more.

Jmunday1855

Nov 22, 2014

Jason and David were extremely friendly and seemed to care more about finding the right car for me and my husband rather than just selling a car. Their knowledge of the product was extensive and very helpful to us when deciding what we wanted out of our car. We loved the " no pressure and upfront" environment. We highly recommend this dealership and more specifically, Jason and David.

kelleyswbarton

Nov 17, 2014

This car buying experience was, by far, the best I've ever had. I've always been nervous about buying cars because you never know what you're going to get. This experience was amazing. I got an AMAZING price for my trade in and price for my new car. The staff is friendly and can work with you and your budget. It's the whole package at Duval Honda. In all likelihood, they have earned a customer for life. Very satisfied with the car and the entire sales team, especially Van Jones. He's honest, hardworking and makes your sale seem like the most important. I got a great deal on a great car!

KevinJ

Nov 17, 2014

I had two cars serviced on the same day. Tom Martin was great, he coordinated everything perfectly. Both vehicles were done right and on time. Couldn't have asked for a better experience.

Honda Fan

Nov 17, 2014

I initially came to Duval Honda for scheduled service on my Honda and was very pleased with their work and level of customer service so decided to work with them on the purchase of a new CR-V. I was delighted with their no hassle approach to car buying and their customer focus. Leonard Stimpson was my sales representative and was truly outstanding. Their no hassle and no stress method made car buying an outstanding experience and the final price very competitive. I will eagerly come back to Duval Honda for future purchases as well as service work.

zrodchopshop

Nov 15, 2014

Our salesman Jason Perdomo was very informative, smart, timely and relaxed. This is our second vehicle purchased from here and the no nonsense no haggling approach was a breath of fresh air compared to the normal high pressure salesman tactics encountered at so many other dealers. Jason was the real reason we purchased the truck though. He went beyond expectations to make sure everything was right for us.

Si4rangers

Nov 11, 2014

Van Jones was pleasant, informative , helpful and made buying my new Honda Accord such a pleasant experience that the 160 round trip mileage made it worth it. I would recommend him and this dealership to anyone looking for a Honda or any car-- they would steer you in the right direction. I have a great new car at a good price.

Quicksteel

Nov 11, 2014

It is never a pleasure to have to take your car in to have it fixed. That being said Duval Honda makes it as pleasurable as possible. They work with you on what needs to be done and offer options if available to help you out. Over all a great place to have the work done.

ThaneP

Nov 10, 2014

Did a great job in servicing my car in a timely manor-very pleased

David

Nov 4, 2014

I recentlry had a flat tire and went to Duval Honda for it's repair and calibration of the Tire waring system. From the time of my arrive I had a great experience. The service writer was professional, friendly and knowledgable of my concerns..I will return for all my maintenance requirements.

Baker

Nov 4, 2014

I bought a 2011 Nissan Rogue three weeks ago and Im already having problems.I noticed my car has a coolant leak I called the service dept on 10/31 & spoke to Matt .He scheduled me to come in on Tuesday 11/4 at 8 am when I get here they tell.me Matt is off on Tuesday.I will never buy or recommend anyone to this place.

samanthasasha

Nov 2, 2014

My experience with this dealership was wonderful! I got the car I wanted at a reasonable price. The dealer Clyde Jones was quite helpful as well as the financing woman Mindy Vega. They were awesome and have great customer service skills. I will definitely return if I choose to purchase another vehicle.

GA Bulldog Fan

Oct 30, 2014

Renny was great, easy to do business with. I did not feel harassed.

shorefun

Oct 27, 2014

My round trip to the dealership is 66 miles. Chris Pace and Jesse Fye are the reasons for my trip. I have been in Jacksonville since 2006 and have made this dealership my go to place. Quality service with fair pricing. In my mind, a President's Award dealership.

david.leach1

Oct 24, 2014

April who provided courtesy shuttle service ride was just wonderful! She was so polite & friendly & we had a good conversation. She is a real asset to the organization.Customer Lounge is very nice & internet works well.

nantav8

Oct 23, 2014

This has been our best experience with a car dealer, great customer service, friendliness. Sale representative Sal was very helpful in telling us our options and guide us thru the entire process without any problem. I will recommend Duval Honda to my friends and relatives.

J Brown

Oct 23, 2014

Since buying 2 Elements, an '06&'07 the team has been super. Took in the "07 the other day for the airbag recall and was in and out in one hour. Thanks guys

kcazrellim

Oct 21, 2014

I'm not sure who wrote some of these reviews but here is the blood raw truth!!!!!I was conned and lied to with no remorse from those con men. They over finainced my vehicle. Lied about future service that would be provide to correct some issues with the car. Sold me a $20,000 car with one key fab told me " they sell it like they get it." They had an inexperienced sales rep initially helping. They got it wrong in so many ways. They Eventually fired the COO who was willing to win back my trust of this dealership with resolving the issues I had with them, poof now he's gone. Humm I wonder why that happened. Yes there are some salesman there like Van Jones who is pleasant to work with but overall this dealership is filled with vulcers and lying con artist.

T.wade

Oct 10, 2014

Since buying my Element elsewhere in '06, I've been using Duval Honda for all of my service since '08, and I could not be happier. Everyone that I have worked with in the past have given their all to make sure that every aspect of the needed work is covered. All I's dotted, and all T's crossed! My last several appointments have been with Jesse Fye, and I will continue to seek him out when I come in. Very friendly, and superb attention to detail!

Bill OP

Oct 8, 2014

My first time at Duval, service was great. Customer service was excellent.

kc

Oct 8, 2014

My buying experience was great but after 8 months my battery went dead and I'm the percentage of Florida who can't afford the expenses beyond financing to buy a car. What happens to the customer service after the 3 months or 3000 mile warranty. All I got was excuses and still a dead battery. This experience is the worst. Good luck on buying a used car from these folks.

angela-macclenny

Oct 7, 2014

I brought my CRV in for a recall issue and although one of the parts was not available until the next day, I was still pleased with my service-John McKean is a real nice person to deal with-he undertands the importance of my time-

shawnahamner

Oct 5, 2014

I'm always satisfied when Chris is working on my vehicle! Such an honest and fair person to work with. Do not feel like I'm taken advantage of.

Shawn R

Oct 5, 2014

I wish that I could fine words that could actually describe how unbelievably awesome that Clyde was. Clyde will always have my business at Duval Honda. I would recommend Clyde to all and anyone looking for a car. Clyde 100% exceeded my expectation with all the great features and information about the different cars available.

Linda Eckersen

Oct 4, 2014

I have always used Duval Honda for my routine service. John McKean is the best and nicest Service Writer. I will only go to him! Clyde "Van" Jones sold me my new car. He is great! He made everything very easy and stress-free. He is personable, knowledgeable, and has a great sense of humor. I will always buy any new cars from Van. Thank you, Linda Eckersen

eckersenl

Oct 3, 2014

I have been using Duval Honda for years. Van Jones is the BEST! He is wonderful to deal with and will do anything to help you. I just bought my new car from him and I wouldn't buy it from anyone else. See Van if you want stress free buying.John McKean is my Service Writer. He is the BEST Service Writer! He has helped me many times.Linda Eckersen

PaulRP

Oct 2, 2014

I received a coupon in the mail for an oil change at a reasonable price, so I took my '02 Accord in and received exactly what they offered with no pressure to purchase further service like so many "fast lube' type places do. My service advisor went over the recalls that were due on my vehicle but in no way pressured me to have service performed over and above what the coupon called for. Car was washed and vacuumed before being returned to me. I'm happy with the service Duval has provided me in the past and this recent experience solidifies that opinion.

lisa.spencer.5264

Oct 1, 2014

Jesse Fye is always helpful and courteous every time I come in to get my car serviced, he is the only one that I like to assist me when I need something done to my car.

Mike S.

Sep 28, 2014

Excellent experience! Van and TJ made it very easy and straight forward. I would gladly recommend this group.

Elizabeth C.

Sep 28, 2014

Tom M. Is my service advisor at Duval Honda. He is a consummate professional and thoroughly explains in layman's terms what is needed for the proper upkeep of my Pilot. Duval's service department is to be commended. When I bought new tires from a third-party vendor, they realigned the vehicle a second time at no charge even though it had been aligned two days before I bought new tires. Chris also followed up to be sure we were happy. On a side note, I had purchased a 2000 Accord many moons ago from them and just recently sold it for $3,000 with 278,000 miles on it! Thanks to everyone at Duval Honda for sales and service over the last 20+ years. P.S. Always enjoy the breakfast, too.

AJ444

Sep 25, 2014

Although my visit to Ducal Honda was for routine service. The service staff was efficient and helpful. Service Rep. Tom Martin once again did an excellent job. I look forward to my visit.

TiffanyKing07

Sep 23, 2014

I would have never thought i would be driving a vehicle with low miles and for a great price, Van Jones made that happen for me and my family. Thanks a Mil Duval Honda for my Honda Pilot I'm enjoying every moment of it.

Newcarowner

Sep 23, 2014

Van was a wonderful dealer. No pressure and everything was painless, plus the dealership worked diligently to give a us a good deal for our trade in. We WILL be back again and we WILL be telling everyone about the experience!

Sterling J.

Sep 22, 2014

The best car buying experience I have ever had. No hassle or haggling. Top dollar for trade in. Will look there next vehicle purchase.

Yunny

Sep 21, 2014

I just bought a car from this dealer and I have to say that Richard and Leonard were extremely helpful. Including the rest of the people that work there, they were very kind and helpful. I didn't feel the pressure like other dealers. I would recommend anyone to go there. I'm very happy with the car I purchase and for a great price.

Yun

Sep 21, 2014

I just bought a car from this dealer and I have to say that Richard and Leonard were extremely helpful. Including the rest of the people that work there, they were very kind and helpful. I didn't feel the pressure like other dealers. I would recommend anyone to go there. I'm very happy with the car I purchase and for a great price.

Sheila M

Sep 20, 2014

I came in without an appointment for an oil change. I got quick service. We reviewed a couple of other items that came up in the inspection. I chose to defer one, and was told that it was the right choice. I'll go back soon and have the other item done soon. Polite and knowledgeable staff.

Duval Mom

Sep 19, 2014

I needed my car serviced in under an hour. Joe saw that it got done and even had time for a vacuuming. I gave the quality of repairs a 4 star b/c last time I was there for a scheduled maintenance, no one told me that my battery voltage was low and 4 days later it died in 100 degree weather, which was annoying. I had to call AAA to come replace it. The kids' area has a sign that says "no food or drink" but anyone who has kids knows that that is all they do: eat and drink." Sometimes the TV in the kids' area has a movie, sometimes not. The complimentary breakfast is a nice touch.

CA0526

Sep 17, 2014

Alexis F. at the Cassat Ave location was awesome!! My husband and I bought a used Honda Insight, the car was perfect! We really appreciated Alexis' patience and honesty (Yes, an auto salesman was honest!). He made the car buying experience easy; not exhausting like we've experienced at other local dealers.

Eys2blue

Sep 13, 2014

Best car buying experience EVER! Van Jones was the very best in the business as a sales consultant in my opinion. I love my car and I highly recommend Duval Honda. Make sure you ask for Van.

scott.smith.108889

Sep 9, 2014

I began by contacting area dealerships over the internet, because I didn't want to waste hours haggling over the price. Sal was very prompt in his response, giving me a quote for the car I wanted in less than a day. I have a difficult work schedule and Sal was very accomodating, rescheduling my test drive three different times. On the day that I test drove the car, I decided to buy it. Within three hours, I was driving off the lot.

Ltfloyd85

Sep 8, 2014

Clyde "Van" Jones was irrefutably the most pleasant car salesman my wife and I have ever encountered. He was very polite and courteous, and I got the distinct impression that he genuinely cared about my family's needs. I have no doubt he would've done whatever it took to get us into the vehicle we wanted. Not for his own gain, but because he wanted what we wanted. If this was a sales technique, he nailed it, but I sincerely think that he actually cared. He got excited and happy to see us excited and happy. The overall experience was so easy and smooth, and EXCITING thanks to Mr. Jones, that I extended him a job offer. [ He graciously declined ] Hold on to him, send him up through the ranks. I am surely not to be the only person who will try to scalp him from Duval Honda. Additionally, Mindy Vega was very pleasant to work with. She was thrilled to tell us of a better financing deal when it was approved after our initial less desirable approval. I enjoyed working with them both and plan on returning to Duval Honda for my next car purchase.

Element family

Sep 6, 2014

My wife and I are expecting our second child and we needed to find a new car that worked better for that. We traded in our 2009 Tacoma, and received top trade-in value for it. We bought a perfect 2009 Honda Element. Al Randall helped us find the car we needed and made our buying experience exceptional! He helped us all the way through the process and had us in our new car very quickly. Its was a wonderful experience, its refreshing to find a car at the right price and know that you don't have to haggle anyone to get it. It was priced perfectly for what we were looking for. I will definitely be recommending everyone to go there for a new car. When you do ask for Al Randall, he was very professional and knowledgeable about the car we bought and about Duval Honda's business practice. A+ thanks again!

cpo

Sep 4, 2014

What can I say about this dealership?It's great!! My daughter bought a Civic from Duval Honda two years ago and has it serviced here, my mother has a CRV and also has it serviced here and I have an Odyssey that I've been bringing here for the past 6 years. We all love the service department and would highly recommend it to anyone. And, they service all makes of cars, not just Hondas! The service advisers are very friendly and helpful, but my favorite person there is Chris Pace, the Service Manager. He always finds time to come and say hello to me when I'm there. Awesome dealership!

eilsel

Sep 3, 2014

my wife and I visited Duval Honda recently and end up Purchasing two cars.The experience was very Pleasant Unlike other dealers I have been to. There was no pressure great attention to details and explanation of the workings of our new purchaseby the salesman Sal Santora. Great guy.Would not hesitate to purchase from him again.Dennie and Carole Leslie

Thomas S

Sep 2, 2014

I Have had my cars serviced at Duval Honda for many years and have received excellent service every time. So when it came time for a new car, it just made sense to buy it at Duval Honda. The sells person was excellent to work with and found us just the car we were looking for. The finance paper work was a lot of pages but the process went very quickly.

j-dug

Sep 1, 2014

Tom Martin is a pleasure to work with. I look forward to getting my car serviced at Duval Honda + getting a free cup of coffee !

laurac4725

Aug 30, 2014

Been shopping around for a while, and didn't think I'd find what I wanted. Kelly Dray made everything so easy! Great price, great car, great salesperson - couldn't have asked for more. Highly recommend the dealership & the car.

spraley

Aug 29, 2014

Great experience working with Al and Van. A low pressure experience. Went to Duval Honda based off family recommendations. My first Honda and we are going to enjoy it!!

Stan R.

Aug 29, 2014

I visited this dealership based off recommendations from family. It was an overall good experience with a low pressure process. We look forward to enjoying our new ride. Al was great to work with and Van did a good job with the little details on the car. Thanks Duval Honda!!

Laura Collins

Aug 29, 2014

Looking at new cars for several months, had been to 5 dealerships! Kelly made the choice easy; great price, great car and a great salesperson. I am so proud to be driving a Honda again, and it is a comfortable ride with excellent mileage, and all the extra features which make life easier if you spend a lot of time driving. Thanks so much, Kelly!!!

Beth Brown

Aug 23, 2014

Duval Honda is great! I love my new Honda Accord Crosstour. Renny Imperial was wonderful and very professional. Minda Vega in Finance made the who buying experience a pleasure. I would highly recommend this dealership and the staff.

Jen

Aug 23, 2014

I came in for a visor but they found a very serious problem that I had ignored and no one else pointed it out to me as being serious and I was getting ready to go on a long road trip. Duval fixed me up and helped me feel quite relieved for a safe trip and they did it at a price I could afford. Jesse was great and the repair technician that caught the problem. Jesse went way above what I expected to help me with the repair.

sandykay123

Aug 22, 2014

The staff at a Duval Honda is great! From the minute you walk in the door till you are leaving.. We bought our first Honda there and we love the staff and we will be back when we are looking for our next car. Chris Pace is over the service department and I dropped my car off for a oil change and tire rotation and was out the door in about 45 minutes. We will definitely be buying our cars from Duval Honda!

Marissa_Nyb

Aug 21, 2014

Soft spoken but a high quality professional and strong personality. Excellent salesman quality but put no pressures to his customers. Very knowledgeable and helpful through out the whole process. To sum it up, I had a great "no haggle worry free" experience buying my second Honda. Two individuals I know will soon be buying new cars, and I already gave them Renny's business cards. I will surely enjoy my new car for long time. Kudos also to Daniel (in Finance). Very helpful all through out. Awesomeness!!!

lblocker3

Aug 20, 2014

Before heading to Duval Honda, I went to two other car dealerships and had vastly different experiences than I did at Duval. I first contacted Richard Sweeney via the dealership website to obtain their "Duval Difference" price. They really do give you the prices up front, including the out the door price. Richard was available to answer all of my numerous questions, including on his day off! When I came in, he was friendly and attentive but never pushy. He explained the Duval Difference right away, from the fact that he doesn't work on commission to how they value my trade in (I ended up getting $2250 more than I would have at the other dealership(s)). Richard also worked with me to find a 2014 rather than a car they had on the lot, for a cheaper price (even though they had to go and get it). I've had my vehicle for a little less than a week now and I love it! I would definitely recommend Duval Honda and would go there again in the future.

Mruss329

Aug 20, 2014

Mr. Sweeney did his job very well from start to finish. I had many questions and he answered them with no problem. I wasn't pressured.... Which was great,! I told him my max limit and he told me my results and explained very briefly everything I needed to know whether the price was a bit over my budget or a bit less. Like he was awesome! I'm totally pleased with my purchased !!! I so recommend this dealership.

ftci

Aug 13, 2014

I drove past another Honda dealer to have my service performed at Duval Honda. service writer Tom Martin is the main reason. He is #1 in my book. I am really happy with how quickly they handled the recalls.

Mike Brazier

Aug 13, 2014

Mr. Van Johnson was extremely helpful. He was knowledgeable professional and very personable. Upon initial introduction I felt as if he had come with me to find a vehicle. He assisted me from the start and beyond the sale. A true QUALITY, NO PRESSURE experience. Highly recommend this dealership.

Lorip

Aug 13, 2014

Best service department around! I want to thank Chris and his team for always being so helpful!

Loyal customer

Aug 12, 2014

Jessie Fye was my service advisor, I only deal with him and Mi (Mechanic, sorry man if I spelled your name wrong) when I go there.

prplDNA

Aug 5, 2014

Leonard Stimpson found our vehicle and had the financing process already started before we even arrived at the dealership. Everything went very smoothly! Thanks Leonard!

MarkEG

Aug 5, 2014

A wonderful experience from start to finish. Both sales and finance departments made it not only a painless experience but an enjoyable one.

Happy Camper

Aug 4, 2014

This was the first time I was in the market for a new car in at least a decade! I tend to drive my cars into the ground, so finding something I would be happy with for the next 10 years seemed daunting. I read Consumer Reports, all the reviews I could find, and finally narrowed by choices down to the Honda Accord. I still dreaded the actual buying experience, but was pleasantly surprised to learn that Duval Honda no longer pays its salesmen on commission (they receive a straight salary) and all the new cars have a set price---no more haggling! I always hated that aspect of car buying. My salesman Kelly Dray turned out to be the best suited person for the task of selling me a car. He was patient, informative, funny, and treated me as an intelligent adult despite all myself-inflicted indecision and angst. When a problem developed with the car I finally ordered, he responded appropriately and generously. When I finally went in to buy the car, he helped me empty out my old car and spent at least half an hour explaining all the electronics I would need to just drive the car home. He was never pushy or condescending. I would recommend that you ask for him by name the next time you want to buy a Honda!

asdfghjkl;1234567890

Aug 3, 2014

TJ from the get go was extremely nice and helpful. I called ahead of time to test drive a specific Accord and Civic and she had them ready to go for when I showed up a few hours later. From the get go she was extremely nice, non-pressure, and very knowledgeable about the cars and all of my many questions. We test drove both and she was not salesy during the drives, which I appreciated because it allowed me to pay attention to my driving experience. I told her when I walked in and after I drove the cars that I had to go to other dealerships to test drive other cars, and she was not pressuring me to stay at all. She even printed me out preliminary dealer generated invoices for the Civic and Accord so I could see the dealer fee, tag fee, MSRP, invoice price, and OTD price. I appreciated that. Ultimately I decided to go with a Toyota but she was not upset when she called and I told her. I would recommend this dealership solely to talk to TJ. On top of everything, the dealership was impressively clean and massive, with a huge selection, so it is definitely a great place to go.

Jenny13182

Aug 3, 2014

Chris Hanna was a great sales and very helpful throughout the week..I would recommend him as a sales person to friends and the dealership

smitjo7

Aug 3, 2014

No hassel. No pushiness. Just friendly, high quality service from the salesman Van and the finance guy Doug. They both did an excellent job and were extremely helpful.

Tonic3

Aug 2, 2014

I found my car online and worked with Van Jones at the dealership. He is knowledgeable, honorable, friendly, and a delight to work with. Van took immediate care of some of my concerns with buying a used vehicle. I highly recommend talking with Van for your next car purchase. The Duval Honda dealership is extremely well run. I drove almost 300 miles just to do business there and it was worth it.Van is the best!

Tamika Perkins

Jul 29, 2014

Van Jones is an excellent sales associate. He took his time with us. Van did not rush us not once. Excellent experience. Excellent service. Excellent job.

cvercrus

Jul 28, 2014

I've bought 3 Honda's over the years from Duval Honda and would always use the service department to take care of my issues. Recently, I bought yet another Honda Civic and thus will pass on my previous Honda to my son. Hearing the horror stories about buying a used car, I decided that giving him my well maintained car which is all possible due to the Duval Honda Service Team! Lately, I've had to make some major repairs that would be quite costly elsewhere (yes, I shopped around the other Honda service departments) and AS ALWAYS Duval Honda kept the service prices reasonable!!!Jesse Fye, my Service Agent is awesome!!! He is very respectful and I always feel as though he has my concerns (the bill) at heart. The repairs that I was needing (A/C, breaks - front & rear, oil change) would not come cheap and time consuming which would put me out of a car for a couple of day AND right before going on vacation. It was Chris Pace, the Service Manager, who would not only gave me a loaner car for the couple of days to go back and forth to work, BUT he allowed me to come back a few weeks later and use yet another loaner car to go on my vacation (drive to Miami, park, imbark for cruise for 7 days and come back). Tell me, where else offers such a service for loyal customers? Not to mention, Chris authorized Jesse to give me a significant discount for the multiple repairs to help me "feel the love" of being a loyal customer. :)

Mike Byrum

Jul 28, 2014

Van Jones made my car buying experience a pleasure. He was very accomodating and professional. I got the car I was looking for at a good price and he took care of everything along the way.

RICHARD

Jul 27, 2014

Rami Hanania helped me out big time and gave me a ground breaking deal that I came from VA to come and get.

James Grillo

Jul 26, 2014

I recommend to anyone interested in purchasing a new vehicle, to check out Duval Honda on Cassat Avenue. My wife and I were interested in a economical car and heard great reviews about Duval Honda. We were approached by TJ, our sales representative, who walked us through the whole process with ease and no pressure. We are absolutely in love with the 2015 Honda Fit and thoroughly pleased with the treatment we received from TJ. I have never been treated so well till we came here and I guarantee that Duval Honda will always get my business as well as my recommendations to all that inquire about a reputable dealership.

kscrase

Jul 25, 2014

I have been a loyal customer to this service department for years and the reasons are many. They have always been honest and fair with me, they treat me terrific and the maintenance/repairs are always done right and fairly quick. Chris Pace and John McKean just recently helped me with terrific warranty service that makes me a Honda customer for life. Terrific job guys!

rvwrNX

Jul 25, 2014

I had been shopping for a particular vehicle online and came across Duval Honda and Richard Sweeney. It was overall a pleasant experience. Richard worked to get me in an out quickly after I made my decision. He was a real pleasure to work with.

Melissabak5

Jul 24, 2014

My sales person Van Jones went above and beyond his station in helping me to find and purchase my new to me vehicle. I will never forget his kindness and compassion. His work ethic is beyond par. Kudo's to Duval Honda for having him as a sales person and I will shop for vehivles at Duval Honda from now on because Van Jones works there.

bagabag020744

Jul 18, 2014

Jesse is very friendly andvery good guy. He knows what he is talking about car maintenance and service . Mr. Jesse Fye is the right to see for your car service.

magicmom

Jul 16, 2014

This is the first time my husband brought his Acura to be serviced here, and he was very impressed by the customer service - Jesse in service was wonderful. He explained everything that MIGHT need to be done due to the age and mileage of the car, and to a minor issue. So there were no surprises. I purchased my own car here, and bring it here to be serviced. I have always been pleased.

Sam678910

Jul 15, 2014

I didn't find what was in my price range on Friday night. Van Jones called me first thing Saturday morning and had the perfect car ready for me. I'm so appreciative of Van (Clyde) Jones & Doug Sayre for helping me in every way possible. Without them... I would've been SOL. Thanks guys! See you for my next vehicle and I will send everyone I hear lookin to buy a car your way:)

Tricia

Jul 14, 2014

I like bringing my van into Duval Honda because I feel valued as a customer. Every question I raise gets a thorough answer. Duval Honda's personnel go out of their way to make sure my needs are met whether I wait for my car or have errands to run. The time they tell me my car will be ready is the time it is ready. I always leave satisfied.

GatorJax

Jul 14, 2014

Purchased a new 2014 Honda Pilot EX-L over the weekend, our second new car purchase from Duval Honda this year (we bought an Accord EX-L in January). Both times we visited multiple dealerships, test drove many brands and many vehicles, and ended up coming back to Honda, and to Duval Honda. Honda makes a great car, and the buying (and trading) experience at Duval Honda is second to none. Everything is upfront, and their prices are fair and competitive, right in sync with what I found on KBB, Edmunds, and Costco buying service. Trade-in prices are negotiated separately, and are consistent with values I found on KBB and Autotrader. The friendliness and integrity of the Duval Honda sales staff is second to none. The only other dealers I found with a comparable buying experience were, likewise, Duval dealerships (Acura and Mazda, to be exact). When I walk in the showrooms of their competitors, I feel like I'm being pounced on by a pool of sharks.

ramee.heilig

Jul 13, 2014

Renny was an awesome person to work with. I went in just browsing but I knew I would need to purchase a vehicle soon. I wasn't sure if I would be able to handle the new car payment but the paperwork was easy to fill out, Renny answered all of my questions and I will definitely choose Duval Honda for my car needs.

cdacosta

Jul 13, 2014

John McKean and Jesse Fye are friendly and professional persons that you want to find when you have car issues. We love the Honda's service.

Bill Mc

Jul 12, 2014

I have worked with John McKean several times and he is always friendly and professional. He listens carefully and explains options and costs. I never feel like I'm being "sold" something I don't need. He is a pleasure to work with and in fact, the whole dealership is clean, organized, friendly and professional, so I plan to continue having my car serviced there.

J.Kropp

Jul 10, 2014

I could not have been more pleased with my experience at Duval Honda buying my new 2014 Honda CRV. I had been in contact with four Honda dealerships (2 in GA, 2 in FL) and had already visited one dealership. After an initial email and phone conversation with Renny Imperial, I drove to the dealership to meet with him in person and ended up buying the new vehicle that day. The entire experience was very professional and straightforward. I was given an excellent trade-in price for my used Honda CRV. In addition to the outstanding customer service provided by Renny, I was impressed with other team members David Vergara and Daniel Sullivan as well.

Justinmerritt

Jul 8, 2014

Best dealership experience of my life !Fun, friendly staff solved all my problems and even satisfied my wife! Even located difficult to find parts for a non Honda car!Best service ever!

Cal Ray

Jul 8, 2014

William Welstead and Daniel Sullivan were great - no high pressure tactics. Great facility - will look forward to service visits.

David Wolf

Jul 2, 2014

Duval Honda did a great job servicing our Honda Pilot. Well done.

Jackie

Jun 30, 2014

Very good experience buying a new car!! Van Jones is the man to see:) Stress free buying process!!

jakib13

Jun 29, 2014

Van Jones is the man to see!! Stress free buying process and didn't feel like I was being pushed into buying but also given plenty of options to choose from. Friendly and helpful dealer with your interests in mind:)

Kimberly Moore

Jun 28, 2014

No matter which service writer I get I can always rest assured that they will service my Accord with professionalism and quickness. I've never been pressured to get a service that wasn't needed. As a woman who isn't mechanical I appreciate that!

Randall0307

Jun 25, 2014

A great big thanks to John McKean, he helped me with a last minute service request so I continue on my work trip. He consistently provides superior service.

Beke

Jun 24, 2014

I went to the dealership with no intention of purchasing that day. A friend referred me to Sal, and he was great. He was patient and showed me the cars I wanted to see, there was no pressure to purchase, which is one of the best parts of my experience. Sal went above and beyond to help me find the perfect car for me, which he did! Thanks Sal! The financing was a pretty easy. Danny had me in and out pretty quick. He also went above and beyond to get me a better interest rate than even my own Credit Union would give me! Thanks Danny! I'm 100% positive my next purchase will be with the guys at Duval Honda and would recommend anyone who is in the market for a car to go and see them! Thank you guys for making this a great experience!!!

Bravessince66

Jun 23, 2014

Excellent, courteous service from John McKean at Duval Honda. In and out quickly. Surprised at how reasonable the price quote was.

S.Langlois

Jun 21, 2014

I am having a problem with my TMPS system and they have not found the problem as of yet. Chris Pace and John McKean have gone above and beyond my expectations to correct this problem. they are still working on the problem with Honda. These guys are top notch in my book. Duval Honda Is a GREAT place to buy a car and have it services.

David

Jun 19, 2014

We worked with TJ to get a 2014 Honda CR-V. She went above and beyond and really made the buying process quick and easy!

brantley96

Jun 18, 2014

Wil was very helpful with my purchase. He helped my understand my new car and made sure I was happy. Danny with the financial dept was nice also.

Joe

Jun 15, 2014

Wether service or sales I have always had a great experience with Duval Honda.

S. Mills

Jun 15, 2014

Kelly and Ricky were excellent during the entire buying experience. Duval Honda's has a NO HASSLE, NO HAGGLE, NO WORRIES Policy. They made me a believer in this policy. They offered me a great deal and Kelly drove the car to me!!

Jseabrooks

Jun 15, 2014

This dealer has excellent service in all departments. It is always clean and presentable. In all the years I have brought automobile I never come to such a paradise of car service.

Dolphnur

Jun 14, 2014

Kelly Dray and Rickey Bomar made this the most pleasant experience. I am from out of town and Kelly drove the car to me!They definitely made me believe in their NO HASSLE, NO HAGGLE, NO WORRIES Policy.

139boy

Jun 13, 2014

From my initial conversation with Van to the time we left with our new vehicle, Van was outstanding!! Van made the long distance drive worth it! He was pleasure to talk during our multiple conversations! His genuine enthusiasm was a pleasure. Van genuinely likes the vehicles that he sells and it shows. I would love the chance to buy my next vehicle from Van when that time comes up again. I would highly recommend Van to friends and family. Thanks Van it was a pleasure!!!

CJGCJGCJG

Jun 11, 2014

Got an amazing price on the car I wanted, my dealer was super nice and friendly which made future visits easy and comfortable, and service was fast! Overall great experience!

stillis0307

Jun 8, 2014

5 Star Staff 5 Star Service 5 Star Kindness 5 Star Caring 5 Star VehicleEveryone on staff is knowledgeable, helpful, kind and compassionate. They treat you like FAMILY!!I am PROUD to be part of the Duval Honda Family!!Steve Tillis

Jim Ellison

Jun 3, 2014

Was the best experience I ever had buying a car. Every person I met was very helpful. Being a disable vet Mr. Vergara was very professional and help me throughout the buying process. I can call Mr. Vergara today and he still takes time to help me.

Hatecarshopping! ;)

Jun 2, 2014

After 10 hours on a Saturday looking for a car for our son, Duval Honda was our last stop of the day. We found the perfect car, and an even better salesmen. Renny did not pressure us, he was kind and understanding of how exhausted we were and the finance department moved quickly and were also a great team. We will be back to see Renny! Duval Honda will be our first stop, and hopefully our only stop, in the future! Well done guys!

Dennis

May 25, 2014

We were looking to buy a used SUV but after signing all the papers my wife and I decided that the upgrade from our odyssey was more than we could handle financially. Sal as usual was friendly, professional and just an overall great guy. No pressure, hassle or haggling.

TriciaSigns

May 24, 2014

I always appreciatw being able to work with John. He listwns to all my concerns and is careful to address every issue. For this particular visit he even had my car washed for me because it was a last minute service before an out of town trip and the service finished after the local car wash closed.

Jacko

May 22, 2014

Did upsell but was likely needed Jessie did a great job in taking care of me and even got a rental car when service was going to take longer than originally thought

My2Hondas

May 22, 2014

Jesse Fye is the best!!!!!! Goes above and beyond. Best asset to Duval Honda. Very trustworthy that keeps me coming back even though I bought my car from Lucas Honda. I have two Honda Accords best vehicle in the world.

Cubed

May 21, 2014

I have always had good, friendly, informative service in the Service Department. Elven years and 200 thousand miles and going strong. Great job, Duval Honda!

11-year Honda owner

May 20, 2014

Service rep: Jesse. Good explanations, quick without being "hurried." Thanks!

zprohena

May 19, 2014

Great dealer, and cars. Experience with salesman, very different from other experience. No rush, not trying to sell you anything you don't need. They keep their promise of the 48 hours no questions asked. Only thing is that they should be a little bit more honest when including in your financing products service contracts, and products you don't ask, and also when you ask about the difference in the financed amount, they just say "fees and taxes", instead of the products they just talked to you that are "included" in your purchase.

lionbear

May 13, 2014

We had a positive experience, buying a new CRV at Duval. David was a wonderful salesperson. We're pleased with the CRV and recomment David highly.

raivyn11

May 10, 2014

Awesome experience ever! The price is on the car!!! No haggling, no back and forth with numbers.No bait and switch. Quality is back with car sales. Thank you Van Jones and Duval Honda for taking the path less traveled in the car buying world. Keep up the good work.

Coach JT

May 3, 2014

Great job by the sales person by the name of Van. He went over and above to be Honest , and helpful in my quest to buy a Auto. Van kept in touch with emails , and texts when another car came on the lot. Also you should know that Chris the Service manager gave us first class and personal service when we needed help with our NEW pilot. >>>> Great Job Duval Honda Team <<<< The best purchasing experience I have ever had.

Roberta

May 2, 2014

We had a problem with our Honda went in early that morning they fixed the problem and also did our oil change that was scheduled for the next day so we didn't have to make a second trip. They were fast and friendly and do excellent work we love our Honda.

Victoriaa

Apr 30, 2014

I had an issue with my airbags and John McKeen was quick to put me into a rental and take the steps to diagnose the problem. Very please.

Flyers Fan

Apr 30, 2014

Thanks for the awesome service and buying experience!! I will return with friends and relatives. :)

jcee519

Apr 28, 2014

My husband and I went into the purchase of this new vehicle a little cautious. We knew what we wanted, car, style and especially pricing. We have been around the block a time or two with purchasing cars and we were bracing ourselves for strenous negotiating and less than desirable experience. Richard Sweeney was, kind, courteous, very knowledgeable and not at all pushy. He was very forthright with how the dealership prices out trade in's and did not overpromise which my husband and I both found refreshing. Richard was very invested in getting us the exact car we wanted down to the interior and exterior color preferences of the car. He was very knowledgeable about all of the features our 2014 Honda Accord LX especially the technology which could be very daunting. He was willing to walk us step by step through every feature and although we didnt have enough time after all was completed to go through all the features, he made himself available to me by phone for any questions I may have of which there are many. Including calling me today to check up on us. Danny Sullivan stepped in to make the numbers work for us. Although a lengthy process (which we expected) Danny guided us through the finance process with professionalism, sense of humor and finesse. The man knows what he is doing! He got us not just what we wanted but actually a better interest rate, trade in value and terms than we actually thought we would get. Both of these gentleman were very personable and made us feel valued from the moment we stepped in the door until the moment we waved goodbye as we left the dealership in our new vehicle. I would and already have referred Duval Honda and specifically Richard and Danny to friends and family in the market for a new car. Thank you to both of you for helping us scratch off one of the items on our bucket list. Sincerely,Jenny and Ron Tague

JESSICABEYNON

Apr 27, 2014

I purchased my vehicle at other dealer and its a little of a drive from where I currently live to come to Duval Honda however it is worth it. I recently had my pilot service and the service department was very helpful with questions that I had especially Chris Pace. He is very knowledgable about vehicles and is willing to help in any way possible. The service was great and fast.

patgoff1

Apr 23, 2014

This was my third experience with the service center since purchasing my CRV in October 2012. I have been dealing with Mr. McKean who has been very accessible, courteous and knowledgeable. I have recommended Duval Honda to a colleague who purchase a vehicle a few months ago.

lori

Apr 17, 2014

Great job to the best service department! Love bringing my car to them!

Internet Fan

Apr 16, 2014

I detest playing car dealer games. I have purchased vehicles before, using the internet. After going to an auto show and looking at several vehicles, I decided to purchase a new Honda. i used the internet to contact 5 dealers to get a price. After two attempts to get a "real drive off the lot price," I did get a price from Duval Honda. It was considerable higher that the price I got from another dealer. I did not buy from them for this reason. I did not 'go in to talk'....that would be wasting my time. If you can't give me real sale price over the internet, you lose my sale.

Julie M.

Apr 14, 2014

My salesman Leonard Stimpson was great. This was the best car buying experience I have ever had. Misty was great also as she was able to get a lower interest rate which brought my payments down by $60, which is a lot to a single mom of 3. I just want to thank everyone for a great Sunday & great car shopping.

rtd169

Apr 14, 2014

it was the best customer service that i have ever received from a car dealership (bar none)I will recommend Duval Honda to everyone I know

joemoe

Apr 11, 2014

My wife and I went with the idea of "just looking" as we had two other autos we wanted to see, ride and compare. When Van and Loren met us, we felt very comfortable from the very beginning. Both were knowledgeable and friendly. We were completely satisfied with the experience and needless to say, we did not visit any other dealer. In completing the paper work, again a very good experience. Mindy knowing we had somewhere to be, expedited the process but was detailed in her explanations. We both talked about past experiences and we were both in agreement, this one topped the list. As a past and retired HR Mgr. I would strongly recommend all three for hire.PS If the performance of the Pilot is as good as the people we met, then we did great.

KJ14723

Apr 10, 2014

I purchased two vehicles from Duval Honda within a week. The sales staff were a pleasure to deal with; no pressure very helpful and professional. Had both cars back for routine service (oil change, etc) and the service people were excellent; friendly, knowledgeable and efficient. I used to dread the thought of car shopping. Not anymore.

Tom S

Apr 9, 2014

I bought my first Honda from Duval Honda in 2004 and since then have purchased over 10 total for my family. I have also referred many of my friends and family to this dealership, even though I live on the east side of town. I have been using Tom Martin as my service representative also since 2004. He is very friendly, trustworthy, thorough, and knowledgeable. He treats me like family and never recommends services I do not need. I would highly recommend Tom and this dealership for all your Honda needs. I could not be happier.

Lorenda & Johnny

Apr 8, 2014

My experience at Duval Honda was an excellent one, I received hassle free service when making my vehicle purchase all my questions and concerns were addressed "TJ' was very helpful in assisting throughout the process making a swift and easy purchase for both my Husband and I.

MH

Apr 8, 2014

The team at Duval Honda is always welcoming and helpful. They ensured I received first rate customer service and my vehicle was compelted right on time.

max38

Apr 6, 2014

Had routine service performed on my vehicle. The staff was very friendly and my vehicle was ready at the time promised. The cost for the work was as expected and fair.

vrailey

Apr 5, 2014

Service experience was excellent. John kept me informed throughout the process which was great! The whole process was very easy and convent.This survey however is not! You should not require a minimum word count as I could have expressed my thoughts in much fewer. It may also discourage me from completing it in the future!

SaraBee

Apr 4, 2014

The experience was by far the best I have ever had. The no "hassle/haggle" process is everything that it states. I've spent many hours at other dealerships while my husband tries to wheel and deal, but this time, we walked out with a vehicle without that hassle. (My husband missed it, but I certainly didn't)... Leonard S. was the BEST Sales Consultant and we were extremely satisfied working with him. We will recommended him to our friends and family. Thanks Duval Honda!!!

boggsdw

Apr 4, 2014

My bank offered a "car buying service" at no expense. I never even had heard of that before, so I tried it. I'll never buy another car on my own again. I believe I got the best deal possible. After the deal was put together, I was contacted by Duval Honda salesman; Van Jones. His call came at a very critical time. You see, I was having second thoughts about trading in my 2007 Ford Expedition; Eddie Bauer edition. Van said; "Boy Dave, I just got your 2014 Honda Ridgeline Sport ready and it is beautiful. The black really makes it pop. Oh man, that engine roars like a tiger!" Well that put a smile on my face, so I decided to go through with the sale. I met Van the next morning at the dealership, and found him to be very professional and a complete gentleman. The dealership was beautiful and provides a free continental breakfast. I commented I just may stay a night, it's like a motel. :) A shout out also to sales manager Rick. Thank-you. I am very satisfied with Duval Honda.

Katherine K

Apr 1, 2014

Great buying experience. My salesperson took the time to help me select a vehicle that was just right for my needs. I never felt pressured to purchase beyond my capabilities, and the sales staff made me feel like a valued customer every step of the way.

bettieadams

Mar 30, 2014

Very satisfied with the service done. Chris was personable and efficient as usual. Car was cleaned and washed when I picked it up. I will recommend this dealership for its sales and service departments.

Jonathan T

Mar 29, 2014

Very professional. I needed an oil change and tire rotation, I also wanted to have my oil filter replaced but I was so fixated on the Maintenance Minder code in my car that I didn't take in account that code A only means an oil change and not an oil and oil filter change. But, the service advisor that I had recognized it and switched me to be serviced for code B which is an oil and oil filter change. This was what I wanted in the first place. I also got a multi-point vehicle inspection along with the checklist noting the condition of my car. And, It was all done within one hour. I was very pleased.

Sonjamariacurry

Mar 26, 2014

Richard was very kind and trustworthy. I never felt pressured or stressed. He took his time and did not try tohide anything from us. This was absolutely the easiest and best car buying experience I've had.

Paula Brunson

Mar 23, 2014

Great customer service. John could not have been more friendly & yet very professional. He explained everything so that I understood what needed to be done.

John M

Mar 22, 2014

First time getting service at Duval Honda. Was easy and straightforward. Was immediately greeted and processed through servicing appointment. Waiting area was great. Was in and out quickly.

sunnybeacher

Mar 20, 2014

I recently purchased a used (non-Honda) vehicle from this dealership. Within a week of purchase, I had an issue with the vehicle. I made an appointment with the service department and, upon arrival at the dealership, I did not feel that the service advisor or service manager cared about taking care of my issue. They both told me, outright, that they could not help me. If it were not for the intervention of the salesperson, I would have had to pay $200 out of my own pocket. I did not feel as if either of the service department staff I interacted with had any interest in helping with my issue...my vehicle was not a Honda and the dealership already had my money. I find this interesting and upsetting since, included in the "vehicle comments" section of each used vehicle for sale on Duval Honda's website is a statement..."At Duval, we want you to have confidence in buying an used vehicle. That is why we offer No Bills for the Basics. This is a 3 Month Protection that includes 3 months of tire replacement / repair, 3 months battery replacement, 3 months brake replacement / repair, and 3 months of light bulb replacement. Our 90 Day preowned car protection also includes A/C and we also offer a 48 Hour / 300 mile Return Policy." As a result of this experience, as well as the pressure we felt to purchase an extended warranty, I will definitely not purchase another vehicle from this dealership nor will I recommend this dealership to a friend/family member.

swinamer

Mar 17, 2014

Took my wife to Duval Honda on 9 Mar 2014 so that she could drive a 2014 CRV and Pilot, was also considering Toyota Rav4 and Highlander. Richard Sweeney met us on the lot and got some basis info, after explaining the dealership operation and checking availability of specific vehicles we were off on our test drives. Richard provide us with an upfront price which was better than a couple of the car buying services recommended prices. Additionally, an offer was made on our current vehicle which was a spot on with what I was planning to ask on a private sale. The lack of pressure and the fair price (including trade) sealed the deal. Richard was the best car salesman I have had the pleasure of shaking hands with in 35 years of buying new cars. Had to have a small item taken care of by the service department after the sale and had the pleasure of dealing with Brenda Sweeney (Service Dept Admin Assistant), she handled everything and made sure it was done correctly. So far so goodlooking forward to continued good service and experiences from Duval Ford!

Angel

Mar 13, 2014

Very easy from beginning to end. No pressure salesperson, easy paperwork. This was my 2nd vehicle bought from Duval Honda.

kcazrellim

Mar 11, 2014

Their slogan of No Hassle is just that a slogan. I spent over $20,000 on a 2012 Ex-L September 2013. I was attempted to be upcharged by a very savy and cunning finance associate(Rafael Mejia). I specially let them know within their 48 hour complete satisfaction garauntee period that I had secured a better warranty for my vehicle from my Credit Union for a little more than $1,000.00 cheaper. It took them almost 6 months for them to payback the amount of $2,800 back from off my principle amount. Which definitely cost me money. They did not supply me with any car facts report on the car, saying I was not buying a certified car. Call me crazy but a car that's your brand and less than two years old I think you would take more pride in selling your own product.I asked them if they would produce a second key fab for me being that I received only one at the time of purchase. Their response to that was we sell the car to you just like we get it.Also the Financial Institution which I had gotten pre-approved at, are partners with this dealership. So you would think, this dealership sought out two other financial institution and had my credit pulled and ran as a inquiry on my credit report, after I told them I had been pre-approved by my financial institution which they are also partnered with. Bad Business. None of which matched my banks interest rate.Overall this dealership does not understand how to keep a prospective future customer by trying to suck everything they can get out of a potential buyer.

Joy Ambrose

Mar 11, 2014

This car buying experience was the best I have ever had. Duval Honda means no pressure, no hassle and no haggling which meant the world to me. I plan to always buy all my vehicles at Duval Honda.

jerrymccoy

Feb 28, 2014

Tim was very helpful with all aspects of the sell. Very good prices on the cars. Was referred by my aunt and she wasn't wrong one of the best place to buy from.

jhicks456

Feb 28, 2014

Richard was a great salesperson! Such a warm and friendly spirit he had, which made my buying experience very pleasant. He was very knowlegable about my new vehicle and took the time to show me all of the wonderful features. Thanks Richard. :-)

RobbyW

Feb 27, 2014

This was the absolutely easiest, low pressure, pleasant automobile buying experience I have ever had. David Vergara is a terrific representative of this dealership. He was pleasant to deal with and extremely knowledgeable when it came to the detailed functions of each car on the lot. He was able to lead us to the perfect car for us and answered any and all questions we had throughout our car buying process. This is the first Honda we have ever bought, but it definitely will not be our last.

Kendall

Feb 25, 2014

Clean, well lit office and dealer lot. Prices are fair and well displayed for convenience. TJ my sales person was knowledgeable, pleasant to work with and easy to talk to. I felt comfortable with my car buying experience. I would definitely come back to these guys.

brw71083

Feb 25, 2014

By far the greatest buying experience I've ever had. Great price on a new car and more than fair amount for my trade in.

Christie

Feb 23, 2014

My husband bought a Honda civic from them in 2010 and we traded it in for a 2014 CRV. Alphonso Randall was very helpful, knowledgeable - explained every feature of the CRV during the test drive. They gave us a fair trade on the civic and got us a good rate for the financing. Good buying experience as always!

Ed N

Feb 21, 2014

no hassle, polite sales person, good price, quick paperwork. In and out in 30 minutes

Jaxawd94

Feb 19, 2014

great buying experience, went smoothly!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

AJ444

Feb 19, 2014

Everytime I visist Duval Honda to service my vehicles, I request Tom Martin.Mr. Martin does an excellent job reviewing any potential issues that may need addressed at time of service or within a time period related to my Hondas.Also Mr. Martin seems to really enjoy his work and is an excellent example of customer service.Looking forward to my next visit at Duval Honda and assistance from Mr. Martin.

turnerjax

Feb 17, 2014

Great experience and got the car and price I wanted. My salesman went above and beyond and might have created a future repeat customer. Time to enjoy the new car!

Darlene Vann

Feb 13, 2014

I was very pleased from the day I met Chris ,TJ and Doug awesome group and I cannot forget Mr Tom in service. I never thought I could be so please buying a new car they are a wonderful group thank you again Darlene

Connord

Feb 13, 2014

David Vergara was the best salesman I've ever purchased a vehicle from. Not only did he help me find exaclty what I was looking for without the "this is what we have, take it or leave it" attitude, but he was professional, polite, and not pushy. He looked at several vehicles with me until he had an idea of what it was I wanted, and then was able to suggest the perfect one that was within my price range. I've used Duval Honda for car repairs on my prior vehicle in the past, and the sales end of it was just as great! I felt like I was being treated fairly and really enjoyed my buying experience.

KeyannaW

Feb 9, 2014

Renny was very helpful and informative.He really made the whole process easier and I really appreciate that I did not feel pressured by anyone at the dealership.I feel that I received an amazing vehicle at a fair price.Also I felt that my time and business was valued at the dealership.

jollyjoy9

Feb 7, 2014

Overall, I was very pleased with my experience at Duval Honda. The employees were very nice, knowledgeable and respectful. I really liked the lower stress of the buying process. The only thing I did not like was the length of time it took from start to finish. I would also recommend to have courtesy refreshments (bottles of water, small snacks, etc.) available to people who are purchasing a vehicle and who will be there for several hours during the course of process. My sales person, Richard Sweeney, was wonderful to work with. He answered all of my questions but went beyond my request to remove a sentimental tag off of my truck by cleaning it up and placing it on the back seat of my new car for me. Steve Ladrido and Mindy Vega were also wonderful to work with, very personable and knowledgeable in their areas. I would and have already recommended Duval Honda to friends.

cmarsh5493

Feb 5, 2014

Just bought a 2006 Nissan Altima through Duval Honda with Richard Sweeney. Very highly professional salesman and great person and dealership to work with.would highly recommend anyone looking to purchase a car to go through either Richard Sweeney or any of the others at the dealership.

Sal

Feb 4, 2014

Jesse went the extra mile to ensure that my car was thoroughly serviced. He ensured that the alignment was perfect, saving me from excessive tire wear. I was very satisfied with all aspects of my service visit. Work is done effectively and timely. Thanks Jesse!

FrankP01

Feb 4, 2014

Richard Sweeney was courteous,, and professional. He was able to cite the advantages of the Honda without denigrating the competition, which I respected. He is the primary reason I stuck with Duval rather than by from competing hundred dealer or brand. I might also mention Al (I forgot his last name), whom I spoke to when I first came to Duval. He, too, was professional and not pushy. I might add that I react very negatively to pressure tactics. I would be happy to recommend either of these two gentlemen to a potential buyer. If your service people as good as these two, my periodic maintenance will be done at Duval.

FlaJess,Ocala

Feb 3, 2014

Pleasant experience , William Welstead was anxious to please us, and was very knowledgeable about the vehicle we purchased. He offered great service.

trivia fan

Feb 3, 2014

I really dreaded buying a car because of all the hassles & haggling. I bought my car from Duval Honda and it was stress free. They even got me a better deal on financing than my credit union. Service Dept. fixed a small problem right away. I am totally satisfied, all my questions were answered and I got a full tank of gas.

Flajess

Jan 30, 2014

William made our trip a pleasure from start to finish and he is a real asset to Duval Honda. I will recommend him and your dealership to others. Jesse Harwell,Ocala, Fl.

Greg

Jan 27, 2014

Great service, everyone was friendly and nice. I have already recommended them

Historay64

Jan 26, 2014

Great Experience. There was no pressure at all. Chris Hanna was very informative and knew the product well. I would strongly recommend this location to anyone.

j23chris

Jan 26, 2014

The service was exceptional, The price was fair and there was NO haggling. We felt that your dealership appreciated our business. Patrick was attentive and knowledgeable. Nice service facility with a deli. Mindy handled our paperwork in a professional and courteous manner. She took time to explain each section of all documents.

Anthony Barnes

Jan 25, 2014

I brought my car here for service, and was very pleased with my experience. The service was completed a little ahead of the promised time, and a little cheaper than estimated. This dealership is wonderful to do business with, and greatly contributes to Honda's brand loyalty.

flyjax

Jan 22, 2014

The process of buying the car was lengthy but the overall experience was great. Remmy is awesome.

Nuvabeynie

Jan 22, 2014

The actual purchase process was a little lengthy, but they gave me a great price for both the car and my trade. Very good experience overall and very friendly.

Bay DeMarco

Jan 20, 2014

When other dealers told me the 2014 Honda Accord Hybrid EX-L couldn't be found, Matt from Duval Honda went out of his way and found 6 cars to choose for me. He had it shipped within a couple of days. Van, my salesman handled all paperwork with ease. I want to especially want to thank Steve the sales manager for making me feel my needs and expectations were very important. This wasn't done at other dealers. At Duval Honda, they know what "customer service" is all about and practice it everyday. Bay DeMarco

coco618

Jan 20, 2014

I'm writing this review because of the great customer service I received from Duval Honda. From Matt Cavill who found my car for me to Van Jones who handled the paperwork and questions I had with ease and especially Manager Steve Ladrido who oversaw the process and made sure I was completely satisfied. I never had that level of customer service from any car dealer before.I am a retired business owner who stressed customer service to my employees to the tenth degree and that is what I received from Duval Honda.Thanks Guys!!!Bay DeMarco

Estela

Jan 18, 2014

My experience at Duval Honda was priceless. It was a pleasure doing business with Duval Honda since they offer customers a hassle-free environment, their verbal and written quote was reliable, and it is evident that they promote building lasting relationship with customers. Let me explain, when we decided to purchase a 2014 Honda Accord, we submitted an internet request to all The Duval Family of Dealerships. I received several phone calls, the most brazen was from a dealer/internet manager with such a low quote that I kept proving for or asking what else would be included in the out of the door price I feel sorry for anyone who visits this dealership. I also was told by another dealer/salesperson to visit the dealership for a quote. Meanwhile, I received an internet note from Richard Sweeney, from Duval Honda, as well as a phone call. I asked him for a quote and he immediately sent me an out-of-the-door price, which of course was somewhat negotiable. A couple of hours later, a manager called to find out if I was satisfied or if I needed assistance. Richard and I exchanged 2 more phone calls and I ultimately told him that I would be purchasing the car at the price he quoted. I thought it was a fair price. Upon arriving at the dealership for our appointment with him, he asked us questions as he completed a survey, gave us an excellent overview of all the controls and features, and then, we proceeded to drive the car. He had already sold the car, we were there to proceed with the transaction, but instead of creating a purchase order, he very explicitly described all functions as if we had never seen the car or driven a Honda Accord. Impressive! I asked him to connect my phone to Bluetooth and he did. I received outstanding personable service from someone who took his time to make sure that we were familiar with the bolts and whistle of the car we were purchasing.

estela1

Jan 18, 2014

My experience at Duval Honda was priceless. It was a pleasure doing business with Duval Honda since they offer customers a hassle-free environment, their verbal and written quote was reliable, and it is evident that they promote building lasting relationship with customers. Let me explain, when we decided to purchase a 2014 Honda Accord, we submitted an internet request to all The Duval Family of Dealerships. I received several phone calls, the most brazen was from a dealer/internet manager with such a low quote that I kept proving for or asking what else would be included in the out of the door price I feel sorry for anyone who visits this dealership. I also was told by another dealer/salesperson to visit the dealership for a quote. Meanwhile, I received an internet note from Richard Sweeney, from Duval Honda as well as a phone call. I asked him for a quote and he immediately sent me an out-of-the-door price, which of course was somewhat negotiable. A couple of hours later, a manager called to find out if I was satisfied or if I needed assistance. Richard and I exchanged 2 more phone calls and I ultimately told him that I would be purchasing the car at the price he quoted. I thought it was a fair price. Upon arriving at the dealership for our appointment with Richard Sweeney, he asked us questions as he completed a survey, gave us an excellent overview of all the controls and features, and then, we proceeded to drive the car. He had given us a fair quote over the phone prior to our arrival at the dealers. He had already sold the car, we were there to proceed with the transaction, but instead of creating a purchase order, he very explicitly described all functions as if we had never seen the car or driven a Honda Accord. Impressive! I asked him to connect my phone to Bluetooth and he did. I received outstanding personable service from someone who took his time to make sure that we were familiar with the bolts and whistle of the car we were purchasing.

Westside local

Jan 15, 2014

Honda Odyssey min-van serviced and repaired at Duval, cost was lower than expected and quality work done. Happy we used them.

LWheeldon

Jan 14, 2014

I want to praise Richard Sweeney, the gentleman who helped me in so many ways. He is professional, knowledgeable, helpful, patient, and friendly (without going overboard as some people do). Mr. Sweeney IM'd with me, informing me about car options at the dealership and giving me complete, prompt information about the cars in which I was interested. I set an appointment to come to the dealership and Mr. Sweeney was kind enough to confirm that appointment by telephone. I looked at quite a few cars and Mr. Sweeney was knowledgeable about each one and accompanied me to test drive the two in which I was most interested. He began by reviewing the Duval Honda Difference with me and explained everything and answered all my additional questions patiently and politely about the dealership and about each car in which I was interested. I very much appreciate Mr. Sweeney's help and expertise and I would rate him as superb. I did purchase a car at Honda Duval and Mr. Sweeney helped me arrange for financing.In financing, I was assisted by David Vergara and he, too, was excellent at his job and a very, very pleasant person with whom to work. A very intelligent, knowledgeable young man, who made everything very clear to me.Thank you.Lynn Wheeldon

Heather_FCC

Jan 12, 2014

Renny was great to work with and was very attentive. He made sure everything was in place before I drove off the lot. Rafael was also great to work with when signing all the financial paperwork.....he's a trip!!

magnolia104

Jan 10, 2014

Great service, everyone was friendly and nice. I would recommend them to everyone

jlitch07

Jan 9, 2014

I had the pleasure of working with Hazel during the process of purchasing my new car. She was very patient and personable. Although there was no haggling, I ended up getting the best deal from Duval Honda over the other Honda dealerships in the area. I would recommend them to anyone looking for a realiable, quality vehicle.

tresey2008

Jan 8, 2014

This was the best service especially since it was my first time buying a car. He worked with us until I got in the car I wanted. I don't regret this at all

kivery

Jan 7, 2014

I found the service to be very professional. Ms. Medina was very attentive and willing to be of service. She was very courteous and a pleasure to work with. Karon Ivery

lap17

Jan 6, 2014

My battery failed on a Saturday morning, I called service and was set up with an appointment within an hour. My battery was replaced and I went on about my weekend with minimal interruption. There was a failure to pass along my message of approval for the battery installation which delayed the job by an hour or so, however Jesse took it upon himself to call me back when he had not had a response from me avoiding a lengthier delay.

ShannaK

Dec 26, 2013

Overall I had a great buying experience with Duval Honda! David Vegara was awesome and provided me with a very professional, speedy buying experience. He was very knowledgeable about the entire buying experience and process. I would recommend him and Duval Honda to my family members and co-workers because i want them to also experience the best!

Natalie D.

Dec 22, 2013

When you come to auto dealer after car accident, you need more attention and understanding. We really felt it in Duval Honda. Car of our first choice was not successful. Sale person Hazel and all managers were very helpful and patient. They were working with us until we could find a car, which met our expectations. When I am ready to buy my new car, I sure will buy it from Duval Honda. Many thanks!

Jim A

Dec 21, 2013

We recently moved to Florida and were in the market for one Honda to replace our older CRV that had 160K miles on it. After meeting Hazel Medina and the way she treated us, we bought 2 brand new Hondas, a CRV and a Civic. Hazel exceeded all of our expectations in every possible respect. We also met with Mindy Vega who also treated us like family... PS The prices and value absolutely blew away the competition, and I shopped many. There were no surprises and they lived up to everything they said. Well done Duval Honda!!

jimmy13

Dec 21, 2013

We recently moved to Florida and were in the market for one Honda to replace our older CRV that had 160K miles on it. After meeting Hazel Medina and the way she treated us, we bought 2 brand new Hondas, a CRV and a Civic. Hazel exceeded all of our expectation in every possible respect. We also me with Mindy Vega who also treated us like family... PS The prices and value absolutely blew away the competition, and shopped many. There were no surprises and lived up to everything they said. Well done Duval Honda!!

PeteDK

Dec 15, 2013

I had an excellent experience. Hazel Grace Medina was a great sales rep for the dealership. I am very happy with my experience. Preowned Sorento.

Tony, Laurie & baby Sebastian

Dec 12, 2013

We were in the market for a mid size to largeSUV due to the birth of our son. We own & operate a business so we didn't have the patience for a complicated back and forth process with lots of pressure. We did a lot of research & test driving so we felt pretty good with our narrowing of choices. In the final stretch Duval Honda was super informative and patient with us. Then, when we had to go through the financing process they were able to help us enable to truly work the cr purchase to our benefit. Great team all the way around and would recommend this dealership to anyone!

joseneu

Dec 11, 2013

After a couple months of looking, someone I know recommended looking at Duval Honda and I found a great deal. I emailed the dealer and asked for the out-the-door price. I was surprised by the transparency when I received the quote back. Sal Santora scheduled a test drive with me via email. Once I got to the dealership, Sal met us and showed us the vehicle. Then we worked with Troy Brant. He was very personable and took us for a test drive. The price we were given for our trade-in was fair. During the closing, there were no surprises. Rafael made the paperwork process easy. As with any dealership, they have to try and sell you the extended warranty. I knew what to expect, so this wasn't an issue. Overall our experience was a good one. I would recommend this dealership to a friend. It may be best to go on the weekend. There was only one finance person on a Tuesday night, so it took 3 hours to complete the sale. If there wasn't another buyer at the same time, it might have only taken 1.5 - 2 hours.

TeamSellers

Dec 10, 2013

I needed to switch service providers. My previous Honda dealership was not listening to me, nor do I feel they were performing the work for which I was paying for. I had concerns about the safety of the vehicle, and we have taken pride in keeping this vehicle serviced at all required intervals. My previous dealership patronized me when I came in for service - something that I take GREAT offense to. I know my vehicle, and I expect to be listened to. John did listen to me; in fact, he went above and beyond in making sure that I had options and full information to allow me the time to make the decision. I was provided with comfortable waiting accommodations - even caught a catnap. The vehicle required more work than expected, and John did everything in his powers to ensure I had the best deal and had to have expressed the work - because I had a Girl Scout troop waiting for me to go camping. I felt so much better about everything as I left, and I was confident the vehicle was safe for my precious cargo! Thank you for changing my mind about dealership service -- I think I have found a new home.

JimCregge

Dec 9, 2013

I absolutely hate buying cars. Can't stand the process. To say that I am a hardened skeptic of car salesmen and dealers overall is a big under statement. I was on a four month mission to get the EXACT model and configuration of a car that would become a 'Thank You' gift to my wife for being my girlfriend for 30+ years. I found Duval Honda via AutoTrader.Com. Their website had the car I wanted! I called there and spoke with William Welstead. I told him I wanted the car. As we talked we discovered there was an error on their website add. The interior color was incorrect. I was annoyed and thought to myself "typical car salesman". A week later I was contacted by William and Joe Humphrey, the used car manager. They explained that they were sorry for the mistake and to make up for it, Joe went to the market and found the car I wanted - was I still interested? They offered me a great price and I agreed. I sent a deposit and booked a flight from Atlanta to Jacksonville. I asked for a bottom line number so I could bring a certified check. When I arrived, all went very smooth. A beautiful dealership, very nice people. There was a problem that there was only one key and I wanted two. They went to their partner Duval Ford and got me a second key. Everything was going great until I got to the Finance Manager, Mr. Rafael. He explained to me that there was a mistake in the bottom line number and we are off by about $400. I sat there and said to myself, "I knew it! Typical car dealer crap." At this point, I'm six hours from home with no way back unless I buy the car. So I start to reach for my credit card as I assume that I am about to get bent over a barrel. Mr. Rafael then quietly explains this is a mistake by the dealer and the customer is not accountable. They ate the difference. The cards they laid are the cards they played. OKAY - now I am becoming a believer - They have these signs all over the dealership -"Experience the Duval Difference." I just had. We finished the deal, they gave me lunch (yes they have a deli in their dealership!) and sent me on my way. But the story doesn't stop there. When I tried to register my car in Fulton County, GA, my county, the antithesis of efficiency and customer service, just couldn't figure out how to register a car purchased and titled in a different state. I had to go four times and each time they had me do something different. I needed a signed this, a notarized that, etc. It would have been nice if they told me the 1st time all that I needed, but I can only presume that in a county with a population of over 4 million people, this was obviously the first time someone purchased a car from Florida! Each time I called William or Joe and they connected me to people in their dealership who would overnight the requested document to me. As of now, I have a tag but no title for the car. And a very happy wife!! It cost me about $175 for the ticket to fly to Jacksonville and another $50 in gas to drive a convertible Ford Mustang back home (tough duty!). I estimate that I saved 4 times that much by working with Duval Honda. They are people of incredible integrity. At 55 years old, this is the first time I can say that I walked away from a dealership (other than one owned by my uncle in the 80's) completely satisfied with the total experience. Pre-sale, sale and post sale, they took care of me. I accept that mistakes happened but I don't walk on water either. These guys did it right. I won't post my cell number but if you Google me you can find me. I am happy to verify this account. The Duval Difference is the Real Deal. Jim Cregge

Dennis Gorrick

Dec 4, 2013

Another wonderful experience with Sal Santora and Duval Honda. We definitely shopped around but found the best deal at Duval. Bought a 2010 Odyssey back in 3012 and were very satisfied with that purchase so we contacted Sal again and he and the dealership didn't disappoint. Their no hassle, no pressure and no haggling policy is the best. Their lowest price is on the windshield of all the cars in the lot. The 2013 Civic LX had a price of $17,300.00. Just what we were looking for. They gave us a fair trade on my 2005 Ford F350 and we walked out happy campers. Sal is just a great guy to work with. Friendly, knowledgeable and easy going. Will definitely reccommend and purchase again if the need arises.

dgorrick

Dec 3, 2013

Another wonderful experience with Sal Santora and Duval Honda. We definitely shopped around but found the best deal at Duval. Bought a 2010 Odysseyback in 3012 and were very satisfied with that purchase so we contacted Sal again and he and the dealership didn't disappoint. Their no hassle, no pressure and no haggling policy is the best. Their lowest price is on the windshield of all the cars in the lot. The 2013 Civic LX had a price of $17,300.00.Just what we were looking for. They gave us a fair trade on my 2005 Ford F350 and we walked out happy campers. Will definitely reccommend and purchase again if the need arises.

bustauscg

Nov 26, 2013

I never thought there would be an easy way to buy a car from a dealership until I stepped into Duval Honda. Very friendly and honest people. I couldn't argue with the prices as they are upfront about the market values. Hazel & Joe have been great even after purchasing the car three weeks ago. They have been very helpful and supportive from beginning to end and after. I would recommend Duval Honda any day of the week, no doubt about that. My only concern was/is that the service department didn't properly troubleshoot the issues I brought up about the used car I was buying and I had to bring it back a few times for the same issues. But, Hazel & Joe have been there for me and have taken care of any issues. You guys are great!!!! Duuuuval Honda, you are great!

kaaayc

Nov 24, 2013

Richard was very helpful in getting me financing for the purchase of my leased vehicle. He also came in on his day off to close the deal. Thanks Richard and Thank You Duval Honda.

papamike