Diehl'S Ford Sales, Inc. reviews

Jason Fazenbaker

Mar 31, 2015

THE SALEPERSON WAS GREAT AND THE DEALERSHIP WAS AWSOME. VERY GOOD PEOPLE AT THE DEALERSHIP. AFTER I WRECKED MY BIKE AND TORE MY LEG OFF THE EVEN SENT ME FLOWERS IN THE HOSPITAL WITH A CARD SIGNED BY ALL THE STAFF. I WILL BE PURCHASING MY NEXT VEHICLE FROM THEM.

Joshua Hetz

Mar 31, 2015

Im extremely happy with my 2014 Ford Escape. We are always happy with the service that we receive.

Rodney Hyde

Mar 25, 2015

Diehls Ford as far as iam concerned is The bust Ford dealer i have ever delt with.They work with you to get you the best deal that they can give salesmen are very friendly and very up to date on there ford vechicles. They have a wonderful service department that treets you like family.When you have a problem the take care of it as quick as possible. I would recamend Deals Ford to anybody looking to buy a new vechicle to For best deal and best service.

Galen Broadwater

Mar 25, 2015

We purchased a New 2014 F-150 4x4. The service was above and beyond. We were just checking trucks, comparing prices vs trades etc when we were actually asked "what can we do for you?" how can we make this a deal for you too? as opposed to well here's the deal that's it nothing more nothing less. We didn't have to wait for say another person to actually tell him what he could offer on a trade or someone else to test drive our trade he was able to be a one stop desk. Eric took a real interest in what we were looking for. Our needs in what we were interested in, our trade, we thought we had a pretty good car for trade too, he listened looked and paid attention to our thoughts included us in the deal. Since we were buying why not our thoughts too just made sense we listened to each other and he worked hard for us. Finding what would turn out to be the perfect color, just the right package best rebates the extras available to us to be done at the dealership etc. and "Sold" When we drove off the lot we were happy and comfortable. We actually had people comment on our way home when we stopped WOW great color, love those wheels. Race Red would turn out to be the Best Color for us. I felt very very comfortable driving it handled to me surprisingly well nice Quiet ride no noise. Plenty of room for us and our needs. Everyone we talked with from phone calls to service were always very nice polite didn't seem to be bothered if you asked a question. I guess really perhaps we need to just listen to each other pay attention and trust me it made a difference. Thanks for listening.

Daniel Nightingale

Mar 17, 2015

Service was very professional and on time. Problem was corrected. Mark Diehl diagnosed the problem over the phone as it was described to him and MArk asked me to perform a test while I had the truck still at home to confirm his thoughts. Mark ordered the parts needed to fix my truck and had them ready to install when the truck arrived at Diehl Ford. Diehl Ford also discovered front brake issues which they corrected. Service was professional and truck running great.

Tommie Reams

Mar 10, 2015

Ben was great to work with. I made my decision to buy and drove off with a new car the same day.

Pine Coal Co Inc

Mar 9, 2015

knowledgeable, friendly service by staff and a great place to by a new vehicle

Harriet Wehler

Mar 6, 2015

Ben was very helpful, personable, polite and met my needs in order to get the ford escape I wanted.

Tamara Davis

Feb 25, 2015

Prompt and courteous service, as always. I take both my personal car and my work car to this facility for service.

Eric Espada

Feb 24, 2015

Ben was very helpful. I also just got new tires there and that was a pleasant experience.

Michael Broadwater

Feb 23, 2015

Eric is a great salesmen and very great to deal with takes care of any issue or question

Cynthia Smearman

Feb 20, 2015

2007 Subaru Impreza sedan. The service was excellent. They were very helpful with getting me a vehicle.

Jerry Vogel

Feb 10, 2015

Satisfied with the facilities the people all around good to deal 5.

Jason Smith

Feb 6, 2015

Most dealerships I have dealt with turns out being a long drawn out painful process. Eric made my sales purchase fast,fair and smooth and therefore they have made a new customer for life.

Heidi Mort

Feb 6, 2015

I think the staff at Diehl's Ford are always very kind and helpful in any way by helping you find a vehicle to fit your needs I would highly recommend them !!!!

Sean Eckman

Feb 2, 2015

Eric was great, listened, understood my needs and delivered !!

Louis St Marie Iii

Jan 30, 2015

Since we purchased the Carfrom you all, it was only common knowledge to take it back to the dealer I bought from to service.I've heard very Good words the service department was excellent, efficient, & honest! I Hope it Continues to be this way each & everytime I need my Vehicle serviced. Thank You! Louis St.Marie III

Francis Burgess

Jan 29, 2015

Ben is a very nice person to talk to. Love the new edge just wish the weather would improve. Car is just too pretty to get out in the salt and slush. My old ford truck has over 220,000 miles still runs like it was new, I am sure this car is good for just as many. I never buy anything but fords and never have had one disappoint me. Thanks Dave

Patrick Smith

Jan 29, 2015

great service as always, Anne was exceptional about returning our calls and taking care of our needs!!!

Mark Ruble

Jan 28, 2015

Easy buying process. Thanks for taking thee time and showing us the different products.

Gestamp North America Inc

Jan 28, 2015

Had to Lease a F-250 for my Wind Farm in Oakland, MD. I am located in Houston and Eric took responsibility for all my leg work to help put together the lease, licensing and insurance for the vehicle. Eric treated me like a priority which help make the lease painless. i will definitely do business with Eric again.

Pine Coal Co Inc

Jan 12, 2015

Fast and excellent work. Top quality dealership that I would recommend to everyone.

Patricia Kuron Keefer

Jan 9, 2015

We had a little trouble with our f150 truck and dielh ford allowed us to get the truck fixed plus some matinance issues abd helped us make arrangements to pay for the service. Thank you Deilh Ford

Happy Camper

Jan 7, 2015

The dealership was awesome. Eric did a very good job looking for the vehicle to fit our needs. The only problems we have had is some issues with the vehicle and after i purchaed it i am not sure it was worth what i paid. But it was a used vehicle and those problems will accure. But none the less i am very pleased with my purchase.

Cynthia Downton

Jan 5, 2015

My battery needed replaced and it was taken care of right away.

Timothy Bennett

Dec 27, 2014

Dodge Ram 1500. Friendly staff. Liked that all paper work including DMV services.

William Hoffmann

Dec 26, 2014

Purchased 2015 Ford Explorer. As much as I do not like spending money on a new car, staff made experience as painless as possible. No complaints.

James Deal

Dec 26, 2014

Staff and service has been excellent so far. They're helpful and been very professional.

Rodney Reckart

Dec 23, 2014

I purchased a high mileage F-150 and it was a good experience. In my life buying high mileage vehicles has been a gamble but Deihls took the gamble out of it. I couldn't be happier with my purchase.

Anonymous

Dec 19, 2014

Diehl's is a great place to buy a car. After that, not so much. Service dept and facilites are poor.

Jason Fazenbaker

Dec 17, 2014

I never get tired of going to DIEHL'S FORD SALES, it's great!

Robert Crawford

Dec 17, 2014

They did everything well to get me into my new truck and was very good at explaining everything to me I would buy from there again and would tell anyone to buy there

Alexandria Diehl

Dec 16, 2014

The staff is amazing and they know so much. Are always so welcoming and help with anything I need.

Michael Otto

Dec 12, 2014

Great experience from beginning to end. Will definitely buy from Diehl's Ford again.

Marshall Lancaster

Dec 5, 2014

Service mechanic, Jason Fazenbaker, picked up my dads (who is 80 years old) truck in remote location and returned repaired vehicle. Cost was less than estimate. Thanks Jason!

Phillip Fazenbaker

Dec 4, 2014

We purchased a 2014 Ford Focus on December 1, 2014 from Eric Diehl. He was really great to work with and found the financing that was perfect for us. We will definitely visit Diehl's Ford again in the future.

Kevin Bennett

Dec 2, 2014

I don't even know where to begin or if I could right enough to make you understand, what a great job Mark Diehle and his staff helped and did for me! I have been angry with Ford Motor company for quite a few years. I say that because if I come back to buy a Ford it will be because of Mark and his staff. Mark and the service department went well and beyond. He helped me not only with my problem of my truck he helped me with my budget and when it went over he help accommodate with a payment plan. Again a huge factor of making me want to do business with him and his store. He definitely brought the empathy and understanding that helping people get to there vehicle repaired and back to work with out the concern of being able to pay for it and put himself on the line and his future for me! That I will always remember and will not forget. He earned himself not only a customer who will follow him. But a friend with the hope that I may return the favor or to be able to show my gratitude. Kindest Regards,Kevin Bennett

Richard Rosati

Dec 1, 2014

We were broke down and had to get towed to their dealership on Thanksgiving weekend. They squeezed us in and got us on our way in approx. 2 hours. Would totally recommend them!!

Gregory Bowers

Nov 29, 2014

I bought a F250XL Superduty. The service I received was very good. The staff was very helpful. They went above and beyond to get me into the truck that I bought. I would recommend you all to friends and family. If I ever buy another vehicle I will be back.

Michael Dick

Nov 25, 2014

Started out buying a set of tires for the winter, and what do you do when you wait...look at cars on the lot. Talked with Eric about a Fusion for girlfriend and he worked out a great deal for her, lowered her monthly payment and a much better interest rate then she had. A week later we came back to pick hers up and I figured the worst he can tell me is that there isn't anything he can do for me. I asked and 5 minutes later I had a lower payment on a new F150 and a moved up a model.Thank you...this is the way car paying should be, no horse trading I have to check with my manager, no nonsense this is what I can do for you. Will return, will send anyone that is looking for a vehicle to Diehl's.

Marsha Eichhorn

Nov 20, 2014

Diehl's Ford is fantastic! Everyone there always wears a smile and is happy to help in any way they can. Thank you!!

Robert Kraus

Nov 20, 2014

Super! Ahead of schedule, quick, friendly. We love the team at Dielhs! Thanks!

Michael Hollobaugh

Nov 19, 2014

MY WIFE AND I WENT TO DEIHL'S TO FIND A VEHICLE WITH A BACK SEAT. WE HAD A 2002 FORD RANGER PICK-UP BUT IT WAS FALLING APART AND WE NEEDED A VEHICLE THAT WOULD HOLD AT LEAST 3. WE WERE FORTUNATE ENOUGH TO MEET MR. BEN DEIHL. HE TRIED SO HARD THAT DAY TO GET US INTO A CAR BUT IT WAS NOT TO BE. MY WIFE AND I WENT HOME AND WE FIGURED THAT WAS IT. THE NEXT DAY BEN CALLED AND TOLD US HE FOUND A WAY TO GET US A CAR AND WE WERE SURPRISED BECAUSE WE DIDN'T KNOW THAT HE WAS STILL TRYING TO DO IT. WE ARE HAPPY TO SAY, BECAUSE OF BEN'S HARD WORK, WE WERE ABLE TO GET A 2007 KIA OPTIMA AND WE LOVE IT. I KNOW WHERE I AM GOING NEXT TIME I NEED A VEHICLE AND I KNOW WHERE I WILL RECOMMEND OTHERS TO GO, DEIHL'S FORD SALES IN GRANTSVILLE, MD

William Twigg

Nov 19, 2014

everone was very helpful service people and sales people will be back i like the dealership