Dave Smith Motors reviews

Larry Biere

Aug 31, 2016

They were all very caring and made sure we had all the help we needed.

Unhappy

Aug 8, 2016

Warning to anyone wanting to buy at Dave Smith Automotive. This place was a nightmare! We had a truck picked out that we were planning on buying. My husband worked with Owen a sales rep during the initial process over the phone. We are out of state buyers... Ten hours away. Anyhow, the sales rep found the truck we were specifically after and then informed us that they needed a 500.00 deposit. We didn't like that one bit and basically told them that if they wanted to make the sale we were not paying the deposit. Owen's words were "I'll check on this and see how bad the boss wants to make the deal" We did hear back and Owen informed us that the deposit was not needed. His words were " done deal". We also kept all of this correspondence via text just in case. Second complaint... We lined everything out with the deal and we're going to leave the following week. Owen told us that the truck would be there and ready. We called the day before we had made arrangements to leave and Own had no idea where the truck was. Couldn't find it... We stayed in limbo not knowing if we were going to leave (10 hour drive) or not. I wondered if this sales rep would have even called us to let us know the truck was not there yet... So glad we checked. Third complaint.... A couple weeks pass and still no truck. Communication was just plain awful and completely unprofessional. Finally heard back from Owen and got a confirmation on truck arriving. We asked for some pics and that seemed to be complicated as well. We did end up getting a pic after many go- arounds. Fourth issue... We drive all the way to Kelli gg, arriving around 10:00 am. The dealership knew we were coming that day to pick up. When we got there, it seemed very unprofessional, no real greeting or communication. Owen looked frazzled/ confused. We asked to see the truck and he couldn't seem to find it. We waited in the lobby with our three children,(two, six and thirteen) and proceeded to wait, and wait...We weren't expecting to be in and out but what we went through was rediculous. Owen kept saying "I'll be right back" and "shouldn't be too much longer". At 1:00 we still hadn't seen the truck and didn't know what was going on. We demanded to tak with owen's supervisor, "Zig". He looked just as frazzled and acted like he was too busy to talk with us. We quickly looked over some paperwork and discussed our trade/in. He assured us that we would be on the road in no time. All the while we are still waiting to see/ drive this truck. He basically sent us back to the Lobby. 4:00 rolls around, we're still in the lobby with our three kids and got no info. We asked to speak with Owen and Zig again... Still no truck or explanation for what's taking so long. 5:00 comes and we finally get to peek at the truck for a total of two mins. Next complaint..... 5:30 we start the paperwork process. We get almost complete and the finance manager says we need that down payment of 500 to finish off the deal. I inform him that we were told we did not need to hand over any cash... Even had the text as proof. We have a check ready to hand over for our agreed on cost. At this point the finance guy has to call Owen and Zig back in to discuss the 500. Zig's boss Pual now gets involved. Zig and Paul acted like we were more of a pain than a customer ready to hand over some big money. We all had a very heated discussion.... And at that point they gave us some options. Cancel deal, they offered to cover half of the 500 or take a major hit on our trade. None of this sounded good. This was not what was agreed on or what we were told by Owen. We continued to talk/which continued into a yelling match between us Paul and zig. Completely unbelievable... Much dishonesty and unprofessionalism. Needless to say Paul was so completely arrogant he called the deal off. So nine hours later we walked out. Do not buy here! Save yourself a headache.... The three men/boys we dealt with were [non-permissible content removed] and just didn't like us challenging them. It became more of an ego thing than making the sale... Disgusting behavior displayed and pure dishonesty, disorganization and lack of communication!

Troy Scott Minier

Jun 20, 2016

I had a great experience here at dave smiths, the staff was great and my sales person Donald Ells was wonderful and I believe he did the best job that any of them could have done to get me into my new vehicle. Thank You All.

Christopher Edwardson

Jun 15, 2016

Professional efficient, and courteous but most impressive was depth of knowledge of product and process. While completing sale of this truck was able to problem solve another vehicle problem of a Cadillac I own . Worth the 1000 mile round trip.

Dr Christopher Edwardson

Jun 13, 2016

Professional efficient, and courteous but most impressive was depth of knowledge of product and process. While completing sale of this truck was able to problem solve another vehicle problem of a Cadillac I own . Worth the 1000 mile round trip.

Steve Klimkiewicz

Jun 13, 2016

Clint was a great sales person. Our buying experience was awsome and we will definitely buy cars from dave smith in the future.

Ryan

Jun 4, 2016

Very satisfied. Friendly and helpful staff. Will be back in the future.

Clinton Arnold

Jun 3, 2016

We had a good expirience. Gary Hiatt was very helpful when i needed help to umload a vechicle. Evrryone made sure I was taken care of.

Luke Wallace

Jun 2, 2016

Loved my experience with Dave Smith. We bought a pickup truck from them and we were greeted with a friendly staff and great service. I would recommend them if you need a new car truck or suv!

Clinton Arnold

Jun 2, 2016

We had a good expirience. Gary Hiatt was very helpful when i needed help to umload a vechicle. Evrryone made sure I was taken care of.

Julie

May 31, 2016

Great buying experience at Dave Smith Motors! Customer service was perfect.

Lindsay

May 30, 2016

This is our third purchase from Dave Smith. From initial contact to pick up, the process is flawless and painless.

Megan Stanley

May 30, 2016

Doug was very knowledgeable and he was very friendly. Dave Smith Motors rocks!

David Farb

May 28, 2016

Phillip, Riley and Shelly were all great! I bought two trucks for replacements in our fleet. Great price and service. Hope to do more business in the future. Dave Farb Farb Guidance Systems.

David Farb

May 28, 2016

Phillip, Riley and Shelly were all great! I bought two trucks for replacements in our fleet. Great price and service. Hope to do more business in the future. Dave Farb Farb Guidance Systems.

Ronda Myers Matt Panas

May 27, 2016

Great service friendly knowlegable makes the buyer feel important no pressure sales person.

Sergey Lutskov

May 26, 2016

We had a great experience with our sales rep, friendly staff and free food. Cant beat that. Will definetly come back and recomend this place and our sales rep to family and friends . We like the prices here.

Jane

May 25, 2016

Riley took such good care of me. I never fealt pressured an he really listened to what I needed, found it, an made the whole process fun an enjoyable. What a nice touch having the free bbq on saturday. Sure was different than my prior buying experience at other dealers.

Chris Dyer

May 25, 2016

This dealership truly cares and handled everything professionally an exceeded my expectations. I highly recommend this dealership and, Riley specifically, to everyone. Car buying was truly a fun an easy experience an the saturdat bbq was a nice touch.

Octavio Ramirez Gonzalez

May 25, 2016

My experiance with dave smith auto was one of the best out of the many dealerships i have been to. They fought for approval and kaden did exceptional well especialy with keeping in contact with me with all and any new updaes and because of the effort to make a new purchase kadenn made it happe.

Erica Plucker-Perez

May 24, 2016

I really enjoyed my experience. I will be back for sure. I will be trying to get my family to come and buy them a vehicle.

Tyler Jacobi

May 24, 2016

Scott did very well helping us today he was very friendly and very patient. He did every well with doing what ever he could to get us an amazing car and a great deal that we liked.

Mike Candiliere

May 24, 2016

Thank you for making this process painless. You made it worth the drive from Puyallup, WA. Autumn Callihan was great to work with.

Michelle Russo

May 23, 2016

Shelly Dahl has been more than helpful during my car purchase. She was patient, knowledgable and most of all, a pleasure to do business with. She was extremely responsive to all my emails and phone calls. Give Shelly a raise or promotion!

Sergey Lutskov

May 23, 2016

We had a great experience with our sales rep, friendly staff and free food. Cant beat that. Will definetly come back and recomend this place and our sales rep to family and friends . We like the prices here.

Jodi Monniere

May 21, 2016

Cassandra was absolutely amazing to work with. We will definitely be back to purchase our next vehicle at dave smith.

Robert Wright

May 19, 2016

Great place to deal with this is my fourth purchase here at dave smith our salesman Art has never let us down and he make sure we have great communication before and after our purchase.

Jeremy Dugger

May 19, 2016

6th purchase of ours with dave smith and the experience gets better every time. Riley is awesome!!

Gabe Giles

May 19, 2016

Axel was great time was quick through the process. Loan was easy to obtain.

Robert Wright

May 19, 2016

Great place to deal with this is my fourth purchase here at dave smith our salesman Art has never let us down and he make sure we have great communication before and after our purchase.

Jeff Arrowsmith

May 18, 2016

Professional, curtious, A+. Look forward to my next vehicle purchase here!

Glenda A. Morgan

May 17, 2016

We were very pleased with reception and handling of our needs. You must have a terrific training program for your personnel! Thank you for an experience that led us to our purchase.

Jack Gage

May 17, 2016

2nd truck purchased from ds motors, i have been very happy with your service.

Skye

May 16, 2016

Sky did great getting a good value on my new truck and taking care of all the hassles with my old gmc im very happy with the final prices and happy to have a new truck that runs.

Janice Shiner

May 16, 2016

Caroline was very helpful while we were looking for a new car. We will definitely recomend dave smith to our friends. We have bought our cars and trucks from dave smiths in the past and will continue to do so in the future!

Joy Mutoli

May 16, 2016

So happy with my sales guy and crew at Dave Smith. Amazing deal and well worth the 7 hour drive!!!-Joy

Carissa Servel

May 16, 2016

It took way too long to do the "paperwork" and we even brought our own financing.

Lola MA Lola Martindale

May 16, 2016

BROOKLYN WAS GREAT TO WORK WITH ALL STAFF WERE VERY NICE AND HELPFUL WOULD RECOMMEND FRIENDS AND FAMILY TO THE DEALERSHIP.

Nalu Blue

Jan 19, 2016

I was excited to find that Dave Smith Motors had the exact Jeep that I wanted. Color, options and price were perfect. I worked with my sales person Drew Olsen and he said that they would pay for the shipping, so that there was no need to make a trip up to Idaho. Drew said that all I needed to do was put a $500 deposit down on it. I asked if he could send me pictures of it first. He sent pictures of the outside of the jeep covered with snow but never any pictures of the interior. When I asked for pictures of the interior, Drew replied that their policy was that they needed the $500 deposit before they could send any pictures of the interior. My husband and I thought that was a very strange policy but Drew told us that our $500 deposit was refundable if there was any problem or if we decided not to buy from them. We reluctantly gave our credit card deposit of $500. After Drew received the $500 deposit, I literally never heard from Drew again. I texted Drew, and called the dealership several times requesting pictures , window stickers, and price verification but never got a reply. This went on for 3 days. We knew something was not right and decided to cancel our deposit. We called the dealership and asked for the GM. We spoke with Donny Golden and explained our situation and he said that there would be no problem and that they would refund our money. Donny told us that Drew would give us a call and arrange the refund. Drew called later that evening and apologized up and down and said , " I am so sorry and I realize how unprofessionally I have acted with this purchase. I have just been so busy with the new year sales. Your money will be refunded, it will just take 3 to 6 days to see that refund on your credit card." It is now going on 3 weeks with no refund. We have called and texted Drew, which of course there is now reply. I will dispute the charge with my credit card company. My next step will be to file a complaint with the Attorney Generals office up in Idaho, just like another customer has done. It is a shame that this dealership has gone so far downhill and pulls this swimming scam on people. I had always heard what awesome deals you can get at Dave Smith motors. I had also heard about the wonderful customer service that they provide. Looks like since they sold out to some Texas group last year their ratings have dramatically taken a plunge. My recommendation is Do Not Deal with Dave Smith Motors! They have scammers and thieves working for them. If you have been scammed by them file a complaint with the Attorney General's office. Let's not let this happen to anyone else!

franco

Jan 15, 2016

I purchased a new 2014 GMC Sierra SLT, for $65,000. The transaction and delivery of vehicle went well. The dissatisfaction started when the vehicle started to give me trouble and my ( Watson Chevrolet & Royal Buick GMC) local dealers could not fix it. It seam that the dealers and GM will not admit to this Design Manufacturing Defect and will not buyback my truck. I'm stuck with a 65K lemon. Full story: My 2014 GMC, I have been driving for 30 years and have owned many vehicles of all makes and models. Along the way I have owned over 10 GM products and have been satisfied. In the last 10 years I have purchased four GM trucks totaling in all of $175,000.That brings me to my 2014 GMC that I will be paying over 70k with interest. I made this purchase as a long term investment. As a general contractor I rely on my truck to hall materials and tools as well as pulling trailers and equipment. Additionally, my wife and I enjoy traveling and camping with our travel trailer, again, making my truck important to my lifestyle. So why did I spend as much money as I did? As much money as half of my first home? Because I, as everyone else that purchases a new vehicle I wanted security, comfort, reliability, and a peace of mind. I have not received any of that with this vehicle. It has many mechanical problems, discomforts, and is difficult to drive. List of problems: Driver side door moves in truck body going over a wash-board like road. Passenger door does not do that. I mentioned to dealer and no repair has been made.Fluttering like wind sound from passenger window at any speed above 40 mph. Again does not exist on passenger side. An attempt has been made here to make repair but it was not successful. Dashboard panel rattling problem. At first attempt to make this repair the steering wheel was taken apart and some pieces were left off when I picked up vehicle. Dashboard pad rattle unchanged. At second attempt the rattle is 80% gone with the exception of a wash- board road like road. Unfortunately when making this repair they pried the pad and is still lifted and dented. Oil pan was leaking. This was corrected and seems to be holding. Front differential actuator is leaking. Mentioned to dealer and no repair was madeAntifreeze is leaking from front of engine block, radiator area, and low coolest light comes on. No repair has been made Sunroof is leaking. No repair has been made Rear right leaf spring has moved out or place. No repair has been made. Right side windshield molding (on the outside) whistles above 70 MPH. A repair has been made. After repair the condition has improved but still exists. High idle regeneration mode, it seems to have defective components and/or incorrect programming of PCM-DFP. It intermittently goes into regeneration mode making the vehicle unsafe, decrease of usability, drastically reducing gas mileage, and increasing costs of ownership. Multiple dealers have made an attempt to make repairs but have not succeeded. This is the biggest problem that the vehicle has, making it unsafe, stressful, and discomforting to drive. Randomly the vehicle decides to raise the idle to 900+ rpm (in gear) and basically drives it's self. During this condition it is very difficult to operate vehicle. Because of its random pattern it caused me to have an accident that resulted in $3500 in body damage to the truck. At this juncture I contacted general motor and they started an investigation. After 4 months they took no responsibility and concluded that vehicle is operating normally and that they would not make any repairs. When I go to dealer for assistance everyone runs from me. One of the mechanics (Watson Chevrolet) told me that he was instructed by General Motors to not speak to me and if he did he would be fired. (I have this recording). Additionally when the vehicle is in this mode the gas mileage is drastically reduced to 9.4 MPG verse 16.5 MPG when functioning normally. Therefore misleading me and other consumers on real gas millage verse the vehicle data sheet. Wear and tear is drastically increased as the vehicle is trying to drive on its own as I'm trying to stop at traffic light, stop signs, or simply parking. Drive-train is banging, brakes are working harder, and fuel is being wasted. Now, add a payload or trailer as I often do and problems are magnified. Essentially the vehicle is aging and wearing its self out before its time. Is this a good investment? I have been told that all is normal and to keep driving. I have over 15 years of automotive experience as an owner/operator of a repair shop; I was ASE certified and a New York State Vehicle Safety/Emissions inspector. With my experience I would never approve a vehicle with these conditions to be on road. I have been ordered by Pima County Court to have the vehicle fixed or replace. The officer that gave me the citation witnessed the high engine idle and agreed that it would be difficult to stop especially with a loaded trailer as I had that day. Officer Ryan Roher also testified this in court on 11/4/2015. There is a current law suit in California for this defect. Please see attachments on this subject including other defects with this vehicle. I refuse to own, pay for and drive a substandard vehicle with defects. I seek full reimbursement of this bad investment including added accessories to truck. Franco Chimienti

Dwfrozen

Jun 6, 2015

I was looking to purchase new truck from Dave Smith Motors. The salesman was friendly enough but did not seem to want to help in the sales process. It seemed he was interested in picking the vehicle and telling me what a great vehicle it was without actually finding out what I wanted and what I was using the vehicle for. On several occasions I told what I was looking for and my time line. His response was always we will make it work. Began the sales process and found poor communication between finance and sales. The paperwork sent had the wrong city and when I inquired about the delay and I was in a time crunch, I was told by finance they would look in to it and contact me the next day. No contact. Inquired with the salesperson and was told no big deal. They would resend paperwork and it would work out. After a couple days of this I rescinded the deal. Now I have heard nothing back after a week of repeated inquires on the deposit I gave them in good faith. Maybe Dave Smith Motors is to big to be helpful? Make sure you know exactly what you want and what rebates and options are available on the vehicle you want, they are more interested in the sale then helping you in the process.

kjadams

Mar 11, 2015

No price available on web. No price available by chatting online. No price available via email. Phone: 25 minutes and a ton of song and dance and got a price for something I did not ask for.My question: I want base car with this feature and that feature. What is price? OMG these guys are terrible. Rather than focusing they give a song and dance about how great they are, how large they are, how much they are hassle free. Hassle free would be answering the question.

Trinity Smith

Jan 8, 2015

Sky Lounsbury did an exceptional job selling me my new 2015 GMC Canyon Crew 4x4

Tom Duvall

Dec 13, 2014

Jaylene Hall, she knows it all... She is the best of the best!! I was so impressed with her knowledge of this industry; she new exactly what I was looking for; and, I was not looking to trade in, but she gave me a deal I couldn't refuse. Honest, competent, integrity, she is all of this and more and that is why I bought my truck. It's all about TRUST!!

Tammerid

Nov 29, 2014

Bought a new ride from Suzie at Dave Smith Motors today! From the time I went in to test drive the car until I left was 2 hours! Everyone was great to work with! Suzie, Steve and Hugh. Thank you!

Steve Brennan

Jul 29, 2014

I so appreciate the quality and service provided by all the members at your dealership. Jake was very helpful and Steve the Sales Manger made the buying experience painless and actually pleasant.

tim mc

Feb 7, 2014

Kevin Burlingame was very helpful and accomidating to all my needs. He got me a great deal. very satisfied.

Larry'sschevyman

Dec 23, 2013

The place to go if you want to be treated right...Their Low Low prices advertisement is correct, just shop around. They have the friendliest staff, and even give you a fair trade in for your car, We have also recommended this dealership to all of our friends and family. Take the drive, you will be happy you did !!!

fz1rider

Nov 27, 2013

just don't do it, just don't do it, just don't do it, just don't do it.

deeponce75

Mar 17, 2013

In the past 8 years, we have purchased 3 vehicles from Dave Smith. We live 12 hours away in NV, and it is well worth our time to drive up there. With all 3 of our vehicle purchases, we have done the entire deal over the phone, with no hassle what so ever. When we pick up our new vehicle, all we do is go on a test drive, sign the paper work and leave. Everyone we have dealt with at Dave Smith has been friendly and honest. We have recommended Dave Smith to dozens of friends.

amwmhowe

Oct 25, 2010

I had an issue with a new car I purchased from DSM. It involved the wrong paint color being ordered (just for the record there are 2 blacks for GM vehicles....Onyx and Carbon). Anyway the salesperson ordered a carbon black and I had wanted a onyx black. The salesperson originally thought there was only one black option. I picked up my vehicle on a Saturday and the following Tuesday I found out that there was a onyx black available for 2011 GM vehicles. I was bummed out, because the carbon black was not as nice as the onyx. I asked for DSM to consider letting me return this vehicle for the proper color, because I had documented in emails my original request for an onyx black vehicle. I had already put about 600 miles on the new vehicle. I received a call from the GM as well as Ken Smith (DSM owner). They apologized for the issue and said they would order me the proper color vehicle from the factory to exchange for the vehicle I currently had. The part that really blew me away was that Ken told me to just keep the new car I was driving until my new car arrived from the factory, so I would not be inconvenienced at all. Their apology and generosity have made me a life long DSM customers. I have always known you could not beat their pricing, but now I know you cant beat their customer service either. They have created a raving fan!