Crossroads Ford-Kernersville reviews

Reidsville Office Supply Inc

Aug 12, 2016

Transit Cargo Van...Excellent and efficient service...staff was very helpful

John Dyrkacz

Aug 11, 2016

I came in for an oil change at a prearranged time Asked that it be done quickly since I was waiting for it and I have a bad back which makes the chairs in the waiting area uncomfortable. It was done in less than an hour and the car was brought back to the service desk for me to pick up. Very much appreciated.The facilities were being upgraded while I was there.

Timothy Doss

Aug 11, 2016

Like the Service Department alot. Did not like the construction part but you still took good care of the customer with coffee and snacks.

Ed Smizer

Aug 11, 2016

Own a 2014 Edge. I took it in for the 15,000 mile oil change, etc. The service was great! The salesman who sold me the car 1 1/2 years ago greeted me. He took the time to show me how to save favorites in the navigation system.

Ed Smizer

Aug 10, 2016

We brought our 2014 Edge in for the 15,000 mile service. As usual the service advisors greeted me by name and were courteous and helpful. The work was completed promptly. After the car was done the sales associate that we purchased the car from took the time to explain some of the questions we had regarding the navigation system. This service after the sale is one of the things that will keep us coming back to Crossroads Ford of Kernersville.

Hertsel Smith

Aug 9, 2016

Thanks for the help. Service was fast and easy and the location is great.

Disappointed customer

Aug 9, 2016

purchasing new was OK. Then the problems started with the check engine oil light and a rubber strip that needed repair. The service tech said they were waiting for the glue to dry when in fact nothing of Tate sort happened. They didn't know how to get the light turned off. Then they said they would call in week - they didn't. Dropped it off again, after they then said they had to order a part - the rubber strip. Check oil light still on after a month. Now the tire pressure gauge has come on and won't go off. They said it might be another week and they would call. So so disappointed in the response. Don't buy here and don't go here for service.

Fenicia Chadwell

Aug 9, 2016

If I could rate dealership below 1, I definitely would. We bought a 2014 Ford Mustang March 22, 2016. This is the 4th Mustang we have owned with no previous problems still owning one of them so we were not hesitant about buying a used Mustang. The car was driven approximately 2500 miles, three months, when the engine blew up with approximately 63,000 miles on it. This "excellent condition Mustang", as they described it, did not even make it to the first oil change before it had a blown engine. We had the vehicle towed to the dealership where they confirmed that it had a blown engine. The dealership said the car showed no signs of abuse and they did not have any reason it should have blown up with this mileage on it. They referred us to Ford who immediately referred us back Crossroads Ford. Crossroads said it was Fords responsibility Ford said it was Crossroads. Needless to say, we were stuck putting another engine in a 2014 Mustang that we paid $16,900.00 for 3 months earlier. Crossroads offered to take the car as a trade in and offered me $6000.00 for a car we had just bought from them for $16,900.00 two months earlier. What a Joke!!! They also went from an engine costing approximately $6500.00 to a fabulous deal of a used engine with approximately 58,000 miles on it for $3000.00 to $3300.00. Really you shouldn't be so caring and generous. When we purchased the car and the salesman was going over the warranty (which I declined) the manager came up to the salesman and said it's Ford certified right?? The salesman said no, its not, but we do have all the car fax info on the car and all service has been done on time. Needless to say if the car was Ford Certified we would have had a 12 month 12000 mile warranty on the vehicle. When we had the engine problem I questioned why the car was not Ford Certified and he said the only reason was because it had an open recall and a vehicle cannot be certified with an open recall. So if Ford had released the parts to correct the recall we would have had a warranty and would not be out the monies to replace an engine in a car that we had just bought. Also, I should have been explained this when I purchased the car, I would have definately thought twice before we bought it. The car sat on their lot for a month trying to decide what to do about the car. We had someone go pick up the car one night 2 weeks ago and they have yet to even call to see if we got the car. My advise would be to run far from this dealership or have plenty of monies to fix the car when something major happens to it. THE WORST DEALERSHIP I HAVE EVER DEALT WITH!!!

Larry Dollyhigh

Aug 8, 2016

Glad to see that the waiting room is being updated. Didn't take too long for them to service my truck.

Robert Daniel

Aug 7, 2016

Great service department. Always friendly. Quick in and out for oil changes.

Celia Aaron

Aug 7, 2016

Your staff worked very hard with us and our insurance company. Our insurance wanted to use used parts and your dealership was able to use new parts for the same price. I really appreciate this.

William Lemieux

Aug 6, 2016

Your service was acceptable.We have enjoyed Ford Taurus for several years. The one thing we don't like about this model is the console between the front seats. It is impossible to hold cups and the storage area is about half the size of the 2008 Taurus. When we purchased from you the salesperson did not show us a 2016 model and half-way home, I told my husband that we just bought a car that was one year old already. I guess that you try to get the previous year's cars off your inventory.

Michell Cartier

Aug 6, 2016

Robert in the service department is the best! He followed up with me quickly which is very much appreciated. Any work we have had done at Crossroads Ford has been handled professionally and yet you feel like you have family looking after you, no matter so small the job might be.

Donald Walton

Aug 5, 2016

I purchased 2016 F250 Super Duty, the customer service at the dealership was Awesome. I had a great experience and would recommend to anyone to purchase there next vehicle at Kernersville Ford.

Sharon Foreman

Aug 5, 2016

The oil was changed and we had an appointment. Everything was fine.

Allen Smith

Aug 4, 2016

I received good service during my buying experience at Cross Roads Ford.I would highly recommend them to future customers.

Christy Easter

Aug 3, 2016

Everyone was super nice and very helpful. The repairs were done in a timely manner and the repairs looked really good.

Maria Gonzalez

Aug 2, 2016

Everything was great:) the timing and the work was great ..the guy who attended me was nice

Benton Neese

Aug 2, 2016

Very courteous. Tried several things, but then found out it is a programming issue with the system Ford is working to correct.

Brent Burrow

Aug 1, 2016

Quickly got checked in and the tech diagnosed problem. Back on the road as quickly as possible.Repair turned out to be less than estimated. Great service.

Henry Goins

Jul 31, 2016

The guys are awesome to talk to and do what they can to help with any questions.

Maria Gonzalez

Jul 30, 2016

I have a ford focus 2014 ..everything was great ..even though the guy who first attended me was kinda rude but everything else was great .

Linda Drawdy

Jul 30, 2016

Maintenance visit. Robert is service was wonderful as always.

Charles Carr

Jul 30, 2016

I appreciated Michael working with Lincoln customer service in order to reduce my cost for the repair.

Jazmine Willis

Jul 30, 2016

My experience with Crossroads Ford Kernersville was absolutely amazing! Brent was extremely helpful in my search for a new car. He helped to make the process of buying my 1st new car really fun. He was informative and there to answer all my questions (no matter how absurd). Bradley in Finance was another key component in making my dreams of leasing a Ford Escape possible. He was able to work with me and get me the best rate possible! I am forever thankful and indebted to everyone at Crossroads Ford Kernersville.

Joe Dailey

Jul 30, 2016

I got bodywork done at the collision center. every employee was helpful and nice. They worked with my insurance company. When they were finished my car was cleaned, the tires were shined, and the interior was detailed. My car looked like new.

Daniel Guyer

Jul 29, 2016

The rain guards on my 2014 Fusion were off center and the service department realigned them for me. I always get great service from Crossroads!

Paul Lachance

Jul 25, 2016

The entire Collision and Repair staff, with a big thank you especially to Branson, were top notch and without a doubt, the most skilled set of people to work on Ford products. My car and the paint on the damaged areas looks better than when they came from the factory. Extremely satisfied by leaps and bounds. I would recommend the Collision Repair Center of Crossroads Ford in Kernersville, NC to anyone that wants the finest quality workmanship.

David Perry

Jul 25, 2016

I've bought many cars over the years and I had a terrific experience with Crossroads Ford. What was really special is that, even after negotiating the deal, they offered to deliver the car to a sister store, closer to my home. They really helped with our tight schedule and travel plans.I would recommend them anytime.

James Medley

Jul 24, 2016

I brought my vehicle in for a nebulous, difficult-to-diagnose problem. It turned out - at least so far - to be a variant of normal. The staff at CR Ford, particularly the service adviser who worked with me, Michael, were very attentive, patient, and made sure that my concerns were heard even though I'm sure it was frustrating. Although this isn't the closest dealership to the house, it is certainly one to which we'll bring our vehicles for their service needs.

Lisa Cox

Jul 24, 2016

They are always helpful and real friendly. Answer any questions that are concerning to me.

Ina Gray

Jul 23, 2016

I came to the dealership to purchase a car & left with a new one. Service was very good

Richard Ellis

Jul 22, 2016

The service department was great. Very friendly and best of all got the job done.

Ballance Living Trust Dated 1/13/2014

Jul 22, 2016

Purchased a 2016 Ford F-150 Lariat SuperCab on 07/08/2016. Brad and Derrick were very helpful and accommodating. The purchase price was ok, but Ford seems to offer better deals on the XLT vs Lariat. The truck did not have step bars so had to order. The step bars that can in and were installed were incorrect so had to reorder the correct ones. Robert the service manager was great and understanding. New step bars came in and were installed on 07/22/2016.

Phillip Spence

Jul 21, 2016

Very pleased with the service department at Crossroads Ford

Sandra Bohland

Jul 21, 2016

I have a 2016 F150 that I bought at Crossroads Ford. I love it. All the people at the dealership are great. When I bought the truck I also got 3 free oil changes. This was the first one. I have recommended Crossroads Ford to several friends.

Marion Collins

Jul 20, 2016

The rain window guards that I had put on a few years ago, one came off while driving - driver side, rear window, and left the tape/glue on the frame above the window - I wanted it cleaned off, but the service department couldn't do it!!!! Recommended that I go Dollar store and buy gooe off of some sort, but I can't believe that a large service department would not be able to take care of this for me - the same service department in Kernersville put them on all four windows for me!!!! Other than that, everyone was great. Enjoy your day.

Denis Keohane

Jul 19, 2016

Crossroads Service and I had gotten off on the wrong foot some time ago. This experience was good, and rectifies the situation. Thanks!

Krista Athan

Jul 19, 2016

Staff was helpful and friendly. Service was completed in a timely manner.

John Isley

Jun 27, 2016

Service was performed as specified. Service was performed as specified.

Brenda Johnston

Jun 20, 2016

I had a great experience with Crossroads Ford; this is the 2nd vehicle I have purchased from there. They worked with me to get the payment range I wanted; they stayed late to finish the process the same day so I didn't have to return. The salesman; Chris Allison; took the time to explain all the new gadgets that came with my new SUV.

Donald Breault

Jun 18, 2016

Friendly and most important, they remember who I am. Service writers always remember to treat the service customers like they are the most important element in the business of selling new and used cars.

Clyde Jordan

Jun 17, 2016

Staff was very helpful and service technician performed warranty work in timely fashion. However, replacement part didn't correct problem. Technician to troubleshoot problem and get back with me.

G Barry Long

Jun 16, 2016

Aaron Thore always makes my visit to Crossroads a positive and pleasant experience. The technicians always get it done right the first time.

Brian Allen

Jun 16, 2016

Service personnel were courteous, and the service to my car was finished in a very reasonable time.

Glenn Goodwine

Jun 14, 2016

The service department was exceptional in servicing my 2002 Thunderbird. The car runs like a new car. I can not tell you how please we were with the service and recommend all our friends to go to Crossroads to have any work done on their car.

Brent Burrow

Jun 14, 2016

Always friendly an eager to help. Listen to what you have to say and respond to your questions.

David Scallion

Jun 14, 2016

After having such a positive purchasing experience in 2015 where I purchased both a Fusion and a Fiesta, I began bringing my 1999 F150 to your shop for service. Crossroads Ford has a great staff and competitive service rates to any shop in the Triad. I've taken my F150 to some budget shops, and either they lacked knowledge for the needed repair or actually charged more.

Mary Petty

Jun 10, 2016

Re-subscribed to Sirius Satellite radio and the folks at dealership were very help in trying to get us re-connected. Turns out the problem was Sirius all along, but they tried to help.

Jules Guilbeau

Jun 10, 2016

Noah helped us buy more truck than expected and we are so glad we did. So glad we came to crossroads.Jules

Barry Burton

Jun 8, 2016

F150 Lariat. We enjoyed the experience. Randy took so much time with us and we greatly appreciated it. He wasn't pushy and was genuinely concerned that we be happy with the purchase.

A. Ray

Jun 7, 2016

We stopped by to look at a car we had seen online and ended up with two new cars! The entire team was helpful, knowledgable, and friendly.

Carlos Alcivar

Jun 6, 2016

I bought a 2016 Ford Fiesta SE with the 1 liter eco boost engine. I was looking for an affordable and economical vehicle. The sales associate that worked with me was very knowledgeable about the ford line up and went through great lengths to try to find me exactly the car that I wanted. I was able to walk in and out of the dealership in less than 2 hours with an amazing deal on an amazingly affordable and economical vehicle. I highly recommend purchasing a vehicle from crossroads ford in Kernersville NC.

Curtis Sams

Jun 6, 2016

2015 Focus ST. Staff very helpful. Checked the car when it came in from Raleigh. Only had ONE key. No OWNERS Manual. Opened rear hatch. Left side plastic pull down trim was broken. Had to take it back the next day. While in the shop a large dent was put in the top of the hatchback lid. I had to wait until the Next Monday when the dent man was there. The car only had 300 miles on it. Very upset. Still waiting on a Manual and an extra key. Sincerely C.T. Sams

Davie Hudspeth

May 31, 2016

All the Staff here are very polite, even though they were busy. They took the time to answer all my questions. I used the same sells person I dealt with in 2014. I was looking at two Trucks. I believe I made a wise choice in the one I pick to buy. It has everything I was looking for in a Truck plus more which I believe was a plus in deciding to buy it. These people are great to deal with.

Donald Davis Li Dated April 29, 2010

May 26, 2016

I just drive it, trust you to keep it running. I do keep check on oil level and tire pressure, but that's it. People there are courteous and I trust their work.

Staci W.

May 24, 2016

Very easy to deal with ... I was given a price in parts for the body shop to perform an they worked with me an did the work for the price I was told an did an excellent job !!

DeRhonda Smart

May 22, 2016

My mom and I purchase a 2016 Ford Fusion SE. Our salesperson was very helpful. He took the time with my mom to find out exactly what equipment she wanted in her new car. He also took the time to explain all the equipment that came with the car. The financing department was excellent. It didn't take anytime for them to come back and tell us that we were approved. This was a very easy process in purchasing a car. No one hassle us or pressured us into buying a car.

steve walker

May 18, 2016

CrossRoads ford has a very friendly staff and service department.I would liked to thank a great salesman Kelly for his help

Michael Riegelman

May 17, 2016

We dealt with Noah. And he was very knowledgeable and answered all of our questionscorrectly (I think because I asked the question and didn't know the answer)When we returned the and took care of all our issues.

Wayne Eaton

May 16, 2016

I had the oil changed in my car; Excellent, excellent and friendly service; however, just wondering why you do not offer to vacuum the car or run it through a car wash after having the oil changed? ( trying not to compare with the dealer down the street who does this when I get the oil changed on my other non ford vehicle) Don't get me wrong... everyone is wonderful at this Ford dealership and provides excellent service and I will continue to get my car maintenance completed here- just throwing my thought process out there!

Danny Simmons

May 15, 2016

I've got a 2015 Ford F150 and had the oil changed, tires rotated, and the mechanic looked the truck over for any problems. Great experience! When buying my truck it was the same, Great!

Paul Lytle

May 13, 2016

I was very pleased with help and work that was performed. I plan to see you soon with some work that I need to get done. Thank You Very Much.

Scholastica Nwaokeke

May 11, 2016

Bought a Ford Fiesta, staff was friendly, helpful and made the whole experience easy.

Parker Coble

May 10, 2016

Service staff are always great! Fast, friendly and efficient.

Sharon Foreman

May 10, 2016

Very helpful in the service department and the return was speedy.

Riva Norris

May 10, 2016

Each time I come there are different people working and everyone is as equally pleasant as the visit before!

Andrew Byrd

May 10, 2016

2015 Ford F150 FX4. Great service and great attention to detail!!!!

Anthony Bergerson

May 10, 2016

Purchased 2014 F250. Everybody was great to work with. Went above and beyond to make me a happy customer that will return and tell other family and friends about my great experience and recommend to buy a vehicle from these guys. I drove 170 miles to buy this truck and would do it all over again.

Jackie Rabbit

May 9, 2016

You may very well end up signing something not knowing you may have signed it, thanks to the electronic age being misused and misused. And if you go to the Attorney General's Office your turned over to their attorney, so much for Freedom of Speech.

Dewayne Truhe

May 7, 2016

We were very pleased with our experience at Crossroads Ford in Kernersville, NC. The staff was quitehelpful and courteous and the salesman was great. We are very happy with our 2016 Ford Escape.

Phillip Spence

May 6, 2016

2016 Explorer. Service personal very patience and helpful.

Steven Ladds

May 5, 2016

Great service - took some extra time and figured out my Bluetooth issue

Shawn Jackson

May 5, 2016

Issues always resovled from sales,service and bodyshop

Dominic Simonelli

May 5, 2016

Service was done in a timely manner so far very happy

Harry Wood

May 4, 2016

very good experience. Great assistance in getting things financed through our credit union. Things done timely.

Teresa Campbell

May 4, 2016

Very nice experience, great dealership and salesman.

Joyce Smithers

May 3, 2016

everyone was helpful and courteous.I will continue to come to Crossroads

Brian C.

May 3, 2016

Fast service, always take me right away without appt. Reasonably priced.

Thomas Holder

May 3, 2016

Ford Explorer pre certified. Great service. Sales department through financing to service all did great. I will do business again from Crossroads Ford.

Patty Hopper

May 3, 2016

The staff is always kind and courteous. I did not buy my car at this dealership, but they treat me like I did.

Richard Sechrest

May 3, 2016

Went in for my first oil change. Was the first one there that morning and it took over an hour but I wasn't in a hurry and hopefully the extra time was spent looking over the car to make sure everything mechanically was correct. I'd rather them take time and do it correct than to rush and miss something. The service advisor was very friendly and any other employee I ran into while there was friendly. Waiting room was clean. I feel my car was well taken care of. Thanks

Stephen Morgan

May 3, 2016

Your senior service advisor was really great getting the issues on my f150 taken care of.I am completely satisfied.hair not had any issues with all the work that was done.

Daniel Haynes

May 3, 2016

Long time Customer and as always Great Service! The only place I have both of my cars serviced at!

Peggy Easter

May 2, 2016

Love these people. They make you feel welcome and at ease. When I buy a new one. It will be from Crossroads. And the service department is wonderful.They have always taken great care of my car.

Phil Thompson

May 1, 2016

it was fine. the workmanship of the repair was as good as anyone could ask for.

Philip Parker

Apr 30, 2016

I trust the service dept. with a high level of confidence. I also know that when I get ready for a new ford, all my service records will be there for review. Thanks for the great service!

Gloria Hurni

Apr 29, 2016

It took a little longer than I expected, but the staff was very helpful and friendly. Could have given me more info as to parts that was ordered and why. I ws clueless. However car seems to be okay thus far. Tell mechanics to leave car cleaner.

Paul Lachance

Apr 29, 2016

Absolute professionals that care about the customer and their complete satisfaction. Always goes above needed courtesy and respect of the customer. Excellence in a service department.

Bobby Mitchell

Apr 29, 2016

Everything is done right the first time, a dissatisfied customer is no option for them.

Robert Mcanulty

Apr 29, 2016

The service rep. " Bob " was very helpful in explaining the problem so that I could understand.

Michael Smitherman

Apr 29, 2016

I have a Ford F150, it is a great truck, bought it from Crossroads Ford, I always take it back to Crossroads for service, they do a great job and take good care of me.

Saundra Bowman

Apr 29, 2016

I have had my FreeStyle for 11 years now. Your service department always does a good job and you have a very professional staff.

Vanessa Meyer

Apr 29, 2016

Service was performed promptly and correctly. Service advisor displayed great customer service.Thank you!

Virginia Ladd

Apr 29, 2016

We took our brand, new Explorer in due to a leak. We were kept up to date with the service details. I appreciate being contacted by email since I am on the phone a great deal with my job. This communication method allows me to respond quicker. Thank you for offering email communication. The sale agent (Steve) and the service agent were attentive through the entire process making sure we were comfortable and the service met our need. Again, thank you.

David Jordan

Apr 29, 2016

Really liked the taxi to Forsyth hospital where I volunteer. The driver was very nice and made the trip very pleasant.

John Kirby

Apr 29, 2016

2009 Mustang CS/GTThe Service Writer told me up front that the car would not ready by the end-of-the-day, which I appreciated. The car was ready when promise. There were no problems at all.Excellent personnel. Which is why I drive to Kernersville and Crossroads Ford.

Chrisandra Bunce

Jan 11, 2016

Always a good experience and enjoy working with the entire team at Crossroad

Horace Clegg

Jan 9, 2016

I purchased a certified pre-owned 2012 Ford Fusion in October 2015. On Christmas Eve is drove through an intersection where there had been an accident and picked up a screw in a tire. The tire could not be repaired so I replaced two front tires. Plan to replace two more soon. They are very expensive! The service was great...in and out within reasonable time...the day after Christmas.

Carlton Guyer

Jan 4, 2016

I've been purchasing my family vehicles there for about 20 yrs. When my son wanted to purchase his first vehicle, I told him to go to Crossroads. I believe in Ford products, but most of all your dealership has the best service, bar none. Whatever the problem, you complete the repair. Vehicles may not be perfect, but your service center is perfect.

Gene Wade

Jan 4, 2016

Great service, was told upfront an accurate wait time for service requested.

Jayne Logsdon

Jan 3, 2016

We dropped the car off on Sun with a note with why we dropped it off. To make a complete customer service experience, I would have liked a call Monday morning with confirmation they received my note and confirming all that I would have liked done.

Ralph Parisi

Jan 2, 2016

Always a good experience and a pleasure dealing with service.

Kevin Murphy

Dec 30, 2015

I have a 2012 ford focus. I have only had it serviced where I bought it at Crossroads ford of Kernersville.Service has consistently been efficient and satisfactory.Staff is always helpful and courteous.

Darrlene Boyce

Dec 29, 2015

Always professional and accommodating. Appreciate Jim taking me to work and picking me up while car is serviced.

Bobra Marsh

Dec 28, 2015

I came in for an oil change and to have my horn looked at that wasn't working properly. They did the oil change but said that i would have to come back for the horn. The person that needed to work on my horn was not going to be there on Saturday and I am not able to bring my car in during the week. I had to set an appointment to bring my car back in 2 weeks just to get the horn re-looked at again. My return date is January 2nd.

Alan Wright

Dec 28, 2015

The service manager was very professional. However, the customer waiting area leaves a lot to be desired!

Gregory Borst

Dec 24, 2015

maintenance visit basic maintenance all good. survey says

Ryan D.

Dec 24, 2015

I visited at least 8 Ford dealerships in and around Forsyth County before picking Crossroads Ford in Kernersville. Salesman Chris Allison is the reason I bought my car from here, as he was easily the best listener I spoke with at any dealership. There were no high pressure sales tactics here, and that was greatly appreciated.

Joseph Hooker

Dec 22, 2015

i was well satified with service i recived from the service dept.

Douglas Forbes

Dec 22, 2015

We leased a new 2016 Ford Focus; This was the first time leasing a vehicle but not the first time purchasing a new car. It was a very good experience overall. The staff was very helpful and courteous and I would highly recommend this dealership to all of my family and friends.

Chad Bixler

Dec 18, 2015

Awesome experience with dealership and everyone there!!!

John Pickett

Dec 16, 2015

FORD ESCAPE-THE SERVICE WAS EXCELLENT AS ALWAYS, AS WELL AS, THE STAFF WAS HELPFUL AS ALWAYS.

Wayne Eaton

Dec 16, 2015

The service and parts personnell were very helpfull and courteous.Thanks for your great service!

G Barry Long

Dec 15, 2015

Aaron ( my super, wonderful, helpful, trustworthy, friendly, service adviser ) was great!!! He took care of my service needs and was kind enough to loan me a vehicle while my F150 was getting a new water pump. Keep up the good work Aaron.

Kristine Adams

Dec 14, 2015

All the guys in the service department are wonderful. I have worked with Robert many times as he has helped me with my car, and every time I go to the service department he takes the time to answer my questions and address any of my concerns. The two older gentlemen (I don't remember their names right now), that drive the courtesy car, are also awesome. They are always on time and get me to work and pick me up when disaster strikes and my car stops working. As long as I live in Greensboro I will not take my car anywhere else because the guys at Kernersville Ford always treat me with respect and work hard to get my car in and out so I can be safely on my way. I really appreciate the way they all go above and beyond. They are an excellent team.

George Patterson

Dec 14, 2015

Very trusting people with my car..customer service great.

Christopher Brown

Dec 11, 2015

Michael has treated me exceptionally now twice out of the two times I've been to Crossroads. He should be rewarded for his excellent customer service.Work done was great. I'll be using your team for my Ford from now on.Great job.

Gerald Hornaday

Dec 7, 2015

great service and very cordial to me..........................................

Robin Johnson

Dec 7, 2015

I have been going to CrossRoads Ford for over 14 years to have my vehicles serviced.... my 2 Ford Taureses and now my 2012 Ford Fusion which I purchased at CrossRoads Ford in January 2013. I recently purchased a 20 year old Impala SS from my brother, so why not take it also to CrossRoads Ford to have it serviced also. I have always come away from the service department completely satisfied as was the case recently with the Impala SS. The staff is always very helpful and professional, and have always gotten directly to the item to be serviced or in need of fixing or being replaced

Joe W.

Dec 7, 2015

Came in for the Works - oil change, tire rotation, etc.The staff are very courteous, the service was great, my vehicle was in and out in about an hour and at a reasonable price.Thanks again.

Patricia Johnson

Dec 6, 2015

I already told you it was the salesman who made the big difference and I would recommend him to others.

Laura Williams

Dec 5, 2015

I like bed how they worked with us to get the vehicle I wanted

Floyd Lowman

Dec 4, 2015

Beyond initial confusion getting different quotes from different people, calling the dealership and leaving my name and number for a returned call which was not received, the follow up service was excellent.

Donald Gober

Dec 3, 2015

Good service: timely and efficient. It is the little things that make a difference, for example, K-cups with decaf coffee and chocolate as well as standard coffee for people waiting. Another dealership/service where I took my car had only one pot of fully caffeinated coffee and I was told "we don't make decaf until afternoon."

Susan Branson

Dec 3, 2015

It was great always friendly always clean great device nice friendly staff always quick

Stephanie Bayler

Dec 3, 2015

Service department was great. Mike was very helpful.

James Parris

Dec 1, 2015

Very Friendly , Helpful, by far one of the best experiences I have had at a dealership

Kristi Idol

Dec 1, 2015

Needed my back right lights replaced on .my ford expedition. I stoppednby and they took care of it in a timely manner and were very professional and polite.

Kevin

Dec 1, 2015

Staff was great, and part of the service was timely. However, I am still waiting to receive a call about a part that was ordered. It has more than exceeded the "few days" I was told it would take.

John Morrow

Nov 30, 2015

My experience at the dealership was very pleasant and service was done in a timely manner. On another note, this is the third time I have completed this survey in the last two months!!!

Holly Little

Nov 30, 2015

Thank you! Love Crossroads Ford.! The service department is always the best. Thanks!

Jim Burkett

Nov 30, 2015

Especially appreciated the shuttle service and the service advisor was very professional.

Roy Warden

Nov 26, 2015

Service people always very helpful and knowledgeable

Sharon Foreman

Nov 26, 2015

2014 Ford Escape and the service was great and ready when I requested it.The staff was very helpful.

William Keener

Nov 24, 2015

Great Customer service along with comfortable surroundings while waiting.

C. Marshall

Nov 23, 2015

My car (2015 Ford Focus SE) had received a recall notice and needed servicing. I made an appointment for service and received email reminders and when I arrived everything went like clockwork. I needed a shuttle to my work and the driver was waiting and I arrived at work on time. I was called when service was complete and a shuttle was sent to pick me up at work. The entire experience went seamlessly and I have already told many people of how impressed I am with the service and staff. Well done and thank you!! A pleasant experience!!

Kenny Westmoreland

Nov 20, 2015

Everyone was nice. I repaired the car and oil change in a timely manner.

Richard Bennett

Nov 18, 2015

F150 2015....Service was excellent. Problems noted were handled.

Walter Hay

Nov 18, 2015

It took a long time to make the purchase - we were there from 11am until almost 6pm. It was not the fault of the sales rep, but they were understaffed that day (it was Veteran's Day).

Robert Hernandez

Nov 18, 2015

I had a great experience at the Crossroads Ford Service Department! My service advisor, Robert, did an excellent job and his customer service is surpassed by none!!! A great asset to the Crossroads Ford family!!! I always take my vehicle to Crossroads Ford for all it's service needs. I encourage any Ford owner to choose Crossroads Ford for there vehicles service needs!!! Again thank you!!!

Ron Eberhardt

Nov 17, 2015

Excellent as always. Everything explained. Always completed on time. Fair and reasonable pricing.

Regis Kline

Nov 16, 2015

Selecting and buying the F-150 went very smoothly. I feel I got a great deal.

Hertsel Smith

Nov 14, 2015

Thanks for the help providing outstanding customer service.

Jason West

Nov 12, 2015

I had a problem with the passenger door speaker. The service department had the part that I needed and was able to schedule a time for me to bring my 2014 F150 in to make the repair. In addition, I had my regular service (fluid checks, oil and filter change, tire rotation) performed.

Johnnie Pruitt

Nov 10, 2015

Staff was great . Not a long time wait. Will tell everyone.

Bill Freshwater

Nov 10, 2015

I know these guys will take care of my needs and do there best to make me happy!

Robert Thacker

Nov 9, 2015

I was in general happy with my experience. I pretty much knew what I wanted so there was not a lot of selling necessary. Noah was very courteous and accommodating, helping me find what I was looking for. The waiting and signing everything hasn't changed much - always too long.

Christine Dalrymple

Nov 3, 2015

Courteous and friendly staff. Very helpful with any questions I might have.Always working hard to get customers in and out as quickly as possible.

Don Morgan

Nov 2, 2015

Friendly quick service at a good rate if there is such for a dealer but not as high as most heve taken several trucks into this shop always strait always back to me on time and they always get the job done car fixed

Jonathan "Craig" Burris

Nov 2, 2015

You guys took the negative concerns away that go with buying an automobile. At no time did I feel pressured or being taken advantage of...I know we will return to Crossroads Ford when the time comes to replace my wife vehicle.

Anna Chandler

Nov 2, 2015

I was completely pleased with my service on my ford escape.

Matthew Mcmillan

Nov 2, 2015

Fast and professional. . .

Cheryl Kiger

Oct 31, 2015

Service completed on time as requested. Great dealership!

Dan Marcantel

Oct 31, 2015

As always...terrific service. I even bring my Sonata here.

Larry Stevens

Oct 30, 2015

I always have an excellent experience when I visit this dealership. Larry Stevens

Peggy Easter

Oct 28, 2015

I have always been treated with up most respect. They have alway answered all my questions and had my car fixed in no time. Love the guys in the service department.

Rebecca Reeves

Oct 28, 2015

very professional; provided shuttle service to and from; communicated regardingproblem;

Sharon Foreman

Oct 28, 2015

Brought my ford escape in and it was taken care of the same day. The service and staff were great. Recall is complete, thank you.

T. Mckinney

Oct 28, 2015

When buying our 2016 Ford Fusion our salesman and everybody else at Crossroads Ford in Kernersville was very helpful and patient with us. It was a more pleasant experience than we thought it would be buying a new car.

Carolyn Clark

Oct 28, 2015

I brought my Escape Ford in for a service recall. Actually, I had not received any recall notice last year and I was out on the expressway when a red warning alerted me to pull over immediately.When I called the dealership the service man informed me of a possible recall and they would check it out immediately. The cooling pump was the problem and I was treated with the utmost courtesy and the response time was unsurpassed. Would I return to purchase my next vehicle at Kernersville Crossroad Ford, absolutely.

Michael Earl Davis & Debra

Oct 27, 2015

As always the service dept is there to help the customer. I get great service every time I bring my Ford Edge in. I think this dept is very well organize.ThanksDebbie & Mike Davis

John Waddell

Oct 26, 2015

Purchased 2015 Ford Taurus. The staff was excellent from beginning to the end. I am more than satisfied with the car and Crossroads Ford!

Chad

Oct 23, 2015

The service writer was great. Very personable and a pleasure to deal with.

Brent Burrow

Oct 23, 2015

Service personnel very helpful and listened to every thing I requested. I was called with an explanation of things to be done and a price of service. Keep up the good work!

Alice

Oct 22, 2015

Have 2009 Edge in for new tires, radiator flush, diagnostics, etc. 10-20-15. Young man who 1st greeted me was very attentive and listened to needs on my car. He didn't try to over suggest things to do and was helpful when I had questions about the different types of tires and what the other services included. He called telling me my car was ready at the time he said it would be finished. I was pleased with the service and friendliness of several of the staff members who spoke that morning. Only one suggestion...it would have been nice to have had the new tires cleaned -- sprayed with tire blackening liquid to remove the scrapes or light marks left on the tire. Should have only taken a minute to do it and would have looked more professional.

Ronnie Arnold

Oct 21, 2015

always taken care of. I look forward to seeing the folks at Crossroads Ford

Eutice Ivey

Oct 21, 2015

Was fast correcting a leak. Service attendant was very helpful in helping to solve the problem. Clean facility.

Robin Harrelson

Oct 17, 2015

Very good service and professional employees. Facilities were very clean.

Ashlyn

Oct 16, 2015

I came in for service and was told it would take 30 minutes and it took 2 1/2 hours. I did not get charged for the extra time, but that was a lot of extra time that I had other plans for.

Betty Leftwich

Oct 15, 2015

Staff very knowledgeable and friendly. Excellent customer service!

Joyce Smithers

Oct 14, 2015

I was treated very well and will return for more service on my car

Scott Blair

Oct 14, 2015

Your sales department is fantastic but the service department leaves something to be desired. Although they fixed the primary issue I brought the truck in for I've had it in several times for an issue with the transmission and they've never been able to fix it. The first time it sat in the lot the entire day and was only brought into the shop when I showed up to pick it up some 9 to 10 hours later. No call from the service manager any of the 3 times I've had it in and left it for the day telling me it was ready. I had to call and ask for an update. Not happy with the service I receive over all and probably would not buy again from Crossroads Ford because if it.

Dennis Shea

Oct 13, 2015

I bought a New 2015 Ford F-150 Platinum Model. Everything went well, the paperwork in the finance area was rather tedious, considering that I was paying cash, but apparently it was a problem with the NC laws and not Ford or Crossroads.If the follow-up is as good as the sales portion, I will be a happy camper!Dennis Shea

Melissa Baynes

Oct 12, 2015

I have a ford fiesta 2012 that has transmission issues. After your repair my car drives better than it has since i purchased it. I was not treated well at green ford and was dreading anytime i was going to have to take my car in for repairs. You listened to my concerns and issues and went the extra mile to help me have a driveable car, a pleasant experience and restore my faith in a Ford service department.

William Caudle

Oct 9, 2015

The team quickly took care of the problem. I was told earlier in the day by Advance Auto that my battery was fine, only to be stranded later. Crossroads took care of battery replacement and had it completed before the commitment time.

Richard Rutgerson

Oct 9, 2015

Glad to have Aaron back. Always friendly and helpful service.

Michael Hoover

Oct 8, 2015

2014 Ford Flex, we had some major problems with the 2013 Ford Edge, but they were resolved to our satisfaction,

Charles Gray

Oct 8, 2015

Aaron is super nice and helpful in service. Nice to do business with him.

Paul F

Oct 8, 2015

Everything was fine, I would definitely come again

Debra Paynter

Oct 7, 2015

This was my first time here. All the staff, especially Michael, in the service center area, were extremely nice and helpful. They kept me informed of the progress made on my vehicle's repairs, and they were done in a timely manner, just like they promised. I will definitely return here if I have any other problems with my vehicle. This is the kind of service that needs to be in every business, large or small, because great service and friendly staff are keys to success.Thank you very much,Debbie Paynter

Peter Meyer

Oct 6, 2015

My Service Advisor has been and continues to be the best I have dealt with at any dealership. His focus on Customer Service is outstanding.I appreciated the quick, attentive service I received.I would also like to thank Crossroads for providing Saturday service hours.

John Dyrkacz

Oct 5, 2015

Would really appreciate more comfortable chairs to wait in.

Christopher Eudy

Oct 5, 2015

Salesman and finance went above and beyond to help me with the deal. I will return for my next purchase. Note it is a 2 hour drive but it's worth it.

Michelle

Oct 5, 2015

I was at Crossroads Ford in Kernersville, NC, recently for an oil change/tire rotation and balance. Robert Murphy checked me in, and as always, was friendly and personable. He and Aaron always remember my name -- nice!! The service was pretty quick this time - I have waited what I considered was a bit too long for this kind of simple service in the past. But this visit didn't take so long. That is much appreciated!! I like this dealership. Thanks...

Jack Cleary

Oct 4, 2015

Excellent service by excellent people! Promptly started servicing my truck and thoroughly checked everything.

CP

Oct 3, 2015

Angie was very easy going and did not try and pressure me into doing anything. Everyone was very professional and down to earth.

Craig Phillips

Oct 3, 2015

Thanks for replacing the door speaker. Love that 150. Everyone in service did a great job.

Terence Woolcombe

Oct 2, 2015

The service department and sales teams are very accommodating and a pleasure to work with. Thank you

Bob Secco

Oct 2, 2015

Very satisfied with the overall service experience. Will definitely return when needed.

Melissa Pruitt

Oct 1, 2015

I had a recall on my 2013 Ford focus so I made an appointment and got to the dealership a little early, but they took my car anyway. With in the 30 mins I was gone my cars software was updated and my car was already waiting for me. They were very fast and effective.

Cheryl Fries

Oct 1, 2015

Helpful staff, courteous and prompt service. Will continue to drive from Greensboro to have my vehicle serviced at Crossroads.

Marcia Kiger

Sep 30, 2015

I bought an 07 Expedition. So it being used it had some little things that needed to be fixed and touched up. The crew at Crossroads was great and did every little thing that I asked. Job well done guys!!

Harry Niezgocki

Sep 30, 2015

Dropping off and picking up my car was very fast. So far it is working fine. I am very pleased with Michael in service (I think that was his name) who took my phone call and handled everything.

Gregory Morton

Sep 30, 2015

I have been considering purchasing a 2015 Ford Edge, I went by crossroads Ford and saw kelly maher, he quickly and efficiently, helped me find the Ford Edge titanium edition I was looking for, Wow what a fantastic group of people you have running crossroads ford, they are the best anywhere around, will always continue to purchase all my vehicles with crossroads Ford of Kernersville

Regina Bearden

Sep 29, 2015

The service was completed timely. They were very friendly.

MMP

Sep 28, 2015

We took our time deciding on the vehicle and everyone was very patient with us and we never experienced any high-pressure sales tactics.

Melanie Young

Sep 28, 2015

Servicemen very helpful, I feel my vehicle is fully safe and maintained.

Jack Cleary

Sep 27, 2015

Excellent service by excellent people makes for a great experience in having my truck serviced.

Renie Hill

Sep 26, 2015

I own a 2011 Lincoln MKZ which is serviced by Crossroads. I have always been pleased with the exceptional service and friendly environment at this dealership. I absolutely have no complaints.Renie R. Hill

Norman Hedrick

Sep 25, 2015

It was done right. In a timely manner. At a fair price.

Mr Kelly

Sep 23, 2015

They were very helpful! I was under a little bit of time pressure, but they were able to accommodate me with that and got me out the door quick enough.

Christine Dalrymple

Sep 23, 2015

The service department is always professional and courteous. I would not think of taking my beautiful Escape any where else. Thanks guys for making my service needs fast and convenient.

James Hall

Sep 19, 2015

Always timely , courteous and helpful, Robert always right on.

Karen D.

Sep 19, 2015

As usual, my service experience on my 2011 Escape was professional and timely. Great job!

Sharon Grindstaff

Sep 19, 2015

The service advisor was polite and efficient.. I don't know what else to say

Thomas Mabe

Sep 19, 2015

The Service Staff at Crossroads Ford is always courteous, professional, and more so, they are friendly, willing to engage in meaningful conversation as opposed to treating the customer as a number.

Anonymous

Sep 19, 2015

Customer service is excellent. I'm treated with respect and never feel as though I'm being told something that isn't true (i.e. other places I've been in the past attempt to sell you services you really don't need). For me, I appreciate that part of Crossroads Ford. When I'm in the market for a new truck, I will definitely return to Crossroads Ford.

Timothy Moore

Sep 18, 2015

I purchased a 2015 F150, service was outstanding, salesperson was very knowledgable about vehicle.

Darlene Jackson

Sep 15, 2015

I recently purchased a 2016 Ford Escape Titanium. I had my eye on the Ford Escape for a while (actually years), and finally made the decision to test drive it. The sales associate was excellent in helping me make my final decision, and explaining all the great options that came on my new car. I haven't driven it very much yet, but so far I LOVE IT. The other associates that I worked with personally were also exceptional, and answered all my questions and concerns.

Kevin Bauswell

Sep 15, 2015

At CrossRoads Ford in Kernersville, NC, you still have that small town feel. With plenty of selection on the lot and very friendly sales staff, the experience is as good as buying a car can be. They listen to what you are looking for and try to help you meet those expectations. They did not try to push anything on me. After the deal was agreed upon, the salesman still continued to go the extra mile for me. Randy even went home with me to pick up my trade as my family had to get home. He did all he could to make it a deal that I was comfortable with.

Joe Hooten

Sep 15, 2015

First service of my 2015 F-150. Oil change, 10,000 mile checkup and tire rotation. In and out as promised. I used the website to set the appointment up. Cost was a very pleasant surprise - less that what I would have paid at Jiffy Lube. I'll be back at 20,000 miles.

Harry Randall

Sep 15, 2015

quick service and diagnosis. I have always received good work and service here but, it seems hard to walk out without spending a ton of money. I know it's the dealership but really?

Derl Curry

Sep 15, 2015

Called the morning of to get an oil change, service adviser said to bring it on in, my wife got there, greeted right away, and was back on the road within an hour, good job.

Frank D

Sep 11, 2015

Good Sales and Service Dept Prompt and Quick Customer service A+

Kenneth Johnson

Sep 10, 2015

Very helpful. And the people were very nice. The waiting room was very clean.

Curtis Simmons

Sep 10, 2015

The purchase of my Mustang was made very easy and quick by the helpful and caring staff.

Mary Wallace

Sep 10, 2015

Excellent sales team. Got me exactly what I wanted at 0% financing.

MB

Sep 10, 2015

I called and was able to get an appointment the same day to fix my burned out headlight. Waiting room was comfortable and staff was very friendly and helpful.

Jerry Kerns

Sep 9, 2015

I purchased a 2013 ford edge sel awd. The service was great. They were able to check me in, diagnose my problem and fix it in under 2 hours.

Nora Zirps

Sep 9, 2015

The oil change and tire rotation were done very efficiently. Robert also synced my cell phone.

Kenneth Flatt

Sep 8, 2015

Terrific job both at the time of the sake and afterwards.

Susan Branson

Sep 7, 2015

There are great recommend them to any one very friendly great customer service very present to work with

George Y.

Sep 7, 2015

Quick evaluation, great service. reasonable price. Service Tech [Mike] also accommodated my request for a work table where I could set up and do some school work while waiting.

Ann Odom

Sep 7, 2015

Zach and Elijah were very professional and helpful

Thomas Wilde

Sep 6, 2015

Had a recall on my 2015 Mustang. The staff was very helpful and I was given a loaner car so that I could take care of my errands. A pleasant experience.When I bought my car in March the staff was willing to work with me and get the numbers into my comfortable range.

Kristen Mcdaniel

Sep 5, 2015

I'm always welcomed with a smile and well taken care of , most of all I don't have to sit there all day!

Daniel James

Sep 4, 2015

Everything was great and everyone was very friendly

Patrick Rizzo

Sep 4, 2015

Everyone that I came into contact was very helpful, knowledgeable and polite.A very good experience.

Chris Roney

Sep 4, 2015

Our service experience with the dealership was great and the service advisor was awesome

Roy Canapp

Sep 2, 2015

My husband and I purchased a 2016 Ford Escape and we both love it! I knew what I wanted in the vehicle before I even got to the dealership. And there it was...waiting for me to purchase. Even though I didn't plan to make a purchase that day, I couldn't resist. It had all of the options I was looking for right down to the color. The staff, both sales and manager, were helpful, pleasant to work with and made the purchase process a breeze. We will definitely go back to Crossroads Ford in Kernersville when we are ready for a new (or used) vehicle. Thank you for the great service.

Bobby Mitchell

Sep 2, 2015

Ford Edge. Service was good. And at a reasonable price with the rewards program.

David Smith

Sep 1, 2015

I had a 2013 Ford Fusion brought in for Recall Work. Service was prompt and staff was courteous.

Kelly Spencer/AMS TRIAD INC

Aug 31, 2015

As a small business owner with multiple vehicles,no dealership service department has ever equaled the outstanding treatment I have received at Crossroad Ford in Kernersville!!

Michael Smitherman

Aug 29, 2015

The service was great,they got me in and out, not a long wait.

Michael Bruni

Aug 26, 2015

Great and Quick. Love it. Very Helpful, I bought a 2014 Ford Focus last year.

Cynthia Mikeal

Aug 26, 2015

Very helpful, friendly, and nice staff. A good buying experience.

Carol Shina

Aug 26, 2015

Went in for an oil change, tire rotation, also had an estimate done on minor collision damage. Had a 10:00am appt. Got out of there about 11:00. No complaints.Used to own a Lexus - facilities are no where near as nice as Lexus. Lexus always gave me a loaner car when my car was serviced. Ford does not.

Bill Freshwater

Aug 25, 2015

Great service team..... Robert and Bill take good care of the customers, the service department tech's are quick and good!

Deonna Asbury

Aug 25, 2015

the service manager is very nice and easy to talk to, he explains your service and makes sure you are happy before you step out of the garage.

Robert Kahrs

Aug 25, 2015

We have recently moved to NC and were at the Ford dealership only for service. All seemed to be fine though it took longer than they said it would.

Monty Sexton

Aug 24, 2015

Very professional and quick service! Had 2 Recalls for my 2011 Ford Explorer

Clarence Dalton

Aug 23, 2015

Everything was done well except your tech missed the noise I am hearing. It's still there. Maybe my hearing is too acute. But not according to my wife.

Johnny Vaughan

Aug 21, 2015

Outstanding Sales Staff and Service.Randy Hines is great salesman and fair.

Bradley Ingels

Aug 19, 2015

Dealership picked up and delivered my vehicle to me!

Gerald Hornaday

Aug 18, 2015

great as usual.........................................................

Miguel Gutierrez

Aug 18, 2015

I believe that the Service Department has treated me excellent! They are very focused on customer service.

Rosemarie Laughlin

Aug 18, 2015

The staff was very friendly and helpful. The amount of time needed to repair my vehicle was reasonable.

Jack Cleary

Aug 17, 2015

They took care of two minor problems with efficient ease.

Dhmarcan

Aug 17, 2015

I research and price check before I have service done or buy tires. I don't normally take my vehicle to the dealer for service. Robert has consistently found me the best price and discounts I didn't know about. I will continue to take my 2013 F-150 to Crossroads. I even bought tires for my wife's Hyundai at Crossroads.

Gary Austin

Aug 15, 2015

Purchased a 2016 Ford Fusion. The staff was friendly and helpful. They went out of their way to find the exact vehicle I wanted. The whole process was easy and painless.

Annette Cook

Aug 15, 2015

All of the staff were very nice. They treat my daughter with respect and listen to her concerns regarding her car. It is greatly appreciated in today's society to have great customer service and Crossroads hits the mark. Thank you.

Donald Wright

Aug 14, 2015

good service from the folks. The job on my car was done right and right the first time. I will always take my care to you because of the price . I was not over charge by you like other places will do you. Robert is one of the best persons you can have at your place,

Brent Dietz

Aug 14, 2015

The crew at Crossroads Ford of Kernersville proved again why they are simply the best. My son's '02 Explorer Sport simply need a ground cable terminal and a quick once-over. Crossroads got it fixed, checked out and didn't try to sell me anything I didn't need. They also ordered an interior piece that I've been looking for and called me when it came in a day ahead of schedule. Aaron in service and the rest of the team are simply awesome. I look forward to buying my next Ford from Brent when that time comes.

Betty Leftwich

Aug 14, 2015

Professional customer service. Willing to listen and help any way they can. Top ratings! I purchased my new Ford Focus from Crossroads Kernersville Dealership. First time ever owning a Ford Focus. Came back for oil change and service. No hassles, great service!Betty Jo Leftwich, new Ford Focus Customer

Maya Kelley

Aug 11, 2015

Robert is fabulous!!!!!! My car has had numerous problems and the Service Dept has been very courteous throughout the process and has bent over backwards to try to resolve each issue.

Anna Chandler

Aug 11, 2015

This is our 5th purchase from Crossroad Ford of Kernersville and the sales and respectful service was as pleasant as the 1st buy. My new 2015 Ford Focus makes me feel like a shiny new penny! The staff worked to get us the best deal and the whole process was done with excellence.

Daniel Haynes

Aug 11, 2015

Always a good Experience! Quick and friendly service!

David Spangler

Aug 11, 2015

Service was good, staff friendly.had to wait a long time, really busy. Waiting room needs to be expanded.....way too small.

Phillip Spence

Aug 10, 2015

2016 Explorer Sport Service and staff at CrossRoads was very helpful from the time we arrived until we finished the transaction. We really liked the professionalism from our Sales Consultant Elijah Goss. We are planning to purchase a new car next year and will return to CrossRoads first before going anywhere else.

J. Mason

Aug 10, 2015

Service was quick and efficient. Aaron was excellent, as always.

Ronnie and Audrey Riggs

Aug 8, 2015

We recently had our truck serviced at CrossRoads Ford. The staff was very courteous to us and performed the service in a reasonable amount of time. They greeted us as soon as we got out of our truck. The waiting area was clean and refreshments were available. We walked up to the showroom and spoke with Kelly - our salesman. He is always friendly and makes us feel welcome. Our visit was excellent. We have recommended CrossRoads Ford to many of our friends.

Richard Rhymer

Aug 8, 2015

treated very nice by everyone and love looking at all the new cars and trucks in stock

Takitta Thompson

Aug 7, 2015

I have a 2012 Ford Fusion that I took in to have it serviced I got there before my appointment and they took my car back immediately. They completed it in the amount of time I was quoted and everything was great.

Shirley Keener

Aug 6, 2015

From checking in for service and getting my Escape back, I was kept informed on the progress and what was found. Great service from start to finish. Thank you ver much.

Ahren Bryant

Aug 4, 2015

After having a terrible experience at Green Ford in Greensboro, dealing with Crossroads again was a relief. Everyone there was very nice. They had my Edge in and out as quick as possible. I appreciate the fact that they offered to do a full check of my Edge because they had never serviced it before. Great job Crossroads!

William Mauldin

Aug 4, 2015

This is the second Ford Fusion that I have purchased at Crossroads and I love it.

Gail Frank

Aug 3, 2015

Took my 2015 Escape in for its first oil change. The staff was professional and courteous. They fixed two recalls I wasn't aware of and the time spent was the same as other places where I have had my cars serviced. My only suggestion would be to enlarge the waiting lounge. It was crowded, so I just walked over and sat at a table in the showroom. Everyone was friendly! Impressive?

Timothy Doss

Aug 3, 2015

Friendly and helpful. Vehicle was ready when promised.

Robert Sutter

Aug 3, 2015

professional in how they treat you from the moment you step in.

Brenda Hughes

Jul 31, 2015

The service staff is excellent. They are personable, friendly, knowledgeable, and very helpful. I have and will continue to recommend them to others.

Gloria Hurni

Jul 28, 2015

Service was fast and staff was helpful and very polite.

Carl Grissom

Jul 28, 2015

We had a wonderful experience! Everything was completed very quickly and they performed good quality work! The staff was nice and actually seemed to care about your needs and concerns.

Christina Bray

Jul 28, 2015

I'll say it again, of all the dealerships i have been to in my life time, Crossroads Ford has been the most pleasant experience ever.I couldn't be happier with them.

Bryan Smith

Jul 27, 2015

Staff at the service department are wonderful. .............

Edwin Webb

Jul 27, 2015

Through helpful service with a smileThank you warranty service. Car seams to be running great.

Ralph Koontz

Jul 26, 2015

John Patterson was great to work with. Don't know about the rest of the "crew".Did not like sitting in the open with other customers within hearing distance of my negotiation. Needed privacy!

Rebecca Brown

Jul 26, 2015

09 Taurus. Always helpful! Only oil change this visit.

David Hodge

Jul 25, 2015

The people at crossroads is always good to work with Noah was a nice guy thanks crossroads

Eugene Hart

Jul 24, 2015

The service dept is always timely & goes beyond to please at each visit.

Maria Landry

Jul 24, 2015

Ya'll a bunch of nice folks. Once the computer was updated the engine runs real smooth. Thanks for updating. Thanks for always being professional and courteous.

Joel Copeland

Jul 24, 2015

Fast & Curteous, great team!I have a 2014 Mustang GT, purchased in September.

Dorothy Patterson

Jul 22, 2015

To me, great service was the most important influence in where I purchased a vehicle. I have had very good service from my Ford Escape!

Michele Browning

Jul 21, 2015

Staff was excellent. Very friendly.Service took a bit long though for a 30,000 mile service.

Orin Harding

Jul 21, 2015

I had a very good experience buying the truck. The salesman, Kelly, and sales manager Zach were very helpful and the sales pressure was not what I have experienced at other Ford dealers. Yes, they wanted me to buy the F150 but they were friendly and I never felt a distasteful sales tactic. Very nice dealership.

Avon King

Jul 21, 2015

We purchased a 2016 Ford Fusion. John and his staff was very helpful in making our purchase a great success. We look forward doing business with Crossroad Ford 0f Kernersville

unhappy

Jul 20, 2015

Everyone is very nice including the sales person. My boyfriend traded my car a week ago to get better gas mileage. They are closed in Sunday, so Monday we went by and asked about returning it and they said no even though no money exchanged hands.My case is different than buyer's remorse because this smaller vehicle is causing pain and aggravating a condition I have, and no one would know that from a 10-15 minute test drive. A car is a big investment and for it to cause/aggravate health issues doesn't help anyone enjoy the purchase or paying for it. Other dealer's provide time to return if unhappy and I'm upset that they won't. The detail department should know what "detail" means. Previously, I was pleased with the repair shop and would highly recommend. I would tell people my experience and let them decide whether to purchase. I would think my case is rare, but nonetheless, they are not sympathetic.

Marion Collins

Jul 20, 2015

Your service department personnel take care of your requests and car very well.

Steven Mann

Jul 20, 2015

Verbal quote and written quote were good and final price was as quoted.

Peter Moogan

Jul 19, 2015

Always very friendly and courtious and listen to my conserns about my car.

Douglas Styers

Jul 18, 2015

I'm very satisfied with Crossroads Ford service department. I do have some questions regarding the extended warranty that need addressing.

Susan Johnson

Jul 18, 2015

I didn't purchase a car.I had mine serviced. Unfortunately I had to return because my new tires were not balanced properly.

William Craig

Jul 16, 2015

We went just looking for car ended up purchasing a 2015 Escape. Everyone was wonderful to work with and Elijah was great. Will refer others and we will be back.

James Chumley

Jul 16, 2015

Everyone at this Dealership was helpful. Kelly is a wonderful salesperson, Brian took the time to explain everything in detail. Brad in Finance was very friendly; we did not feel rushed. The people who detailed and removed the Dealer decal from the clear coat paint did an excellent job; they need to be complimented. This was probably the best overall experience in buying a new car that we have ever experienced. I have already recommended this Dealership to co-workers who have asked " where did you purchase this beautiful Car"?

Gaetano Interlandi

Jul 15, 2015

your Maintinance team is so great courtious and friendly and do thier job very well

Jessica Jordan

Jul 15, 2015

I bought my fusion at Crossroads Ford in Kernersville, NC 2 weeks after I bought it I found myself having to be jumped off because of a dead battery. I contacted the salesman and he told me to bring it to the service department. They immediately determined it had a dead cell in the battery and replaced it. Everyone is very nice and helpful.

LT

Jul 14, 2015

Had 2014 F-150 serviced for first time, was fist time at service dept. Service writer was friendly, took good care of me. Good first experience.

Austin Odom

Jul 14, 2015

During my visit, standard oil change, I was made aware of the terrible shape my brake pads were in. Adding only an hour to my wait. Gentleman helping me was kind enough to lend me a sales representative to educate me on the new and upgraded version of my vehicle (F-150) . I have been thoroughly impressed with the service and customer relations with this dealership and would NOT think of allowing my truck to go anywhere els .

Mark Byerly

Jul 14, 2015

2014 F-150 crew cab. Service went well and not to long of a wait.

Cindi Wray

Jul 13, 2015

I requested an appointment on the web and had a time scheduled the next day. Staff always friendly and service department is always very clean.

Kimberly Marion

Jul 12, 2015

Very helpful staff and service team. Would highly recommend!!!!

Reggie Austin

Jul 12, 2015

This truck has 260,000 miles on it and has been serviced exclusively by y'all, specifically, Tim. Trust him explicitly. Great service.

Michael Locke

Jul 12, 2015

They did a good job of getting me in and out since I wait for the car to be service at the dealership.

Mitchell Buck

Jul 12, 2015

I brought my truck in for safety and emissions testing and the service took one hour as promised.

Brian Mccollough

Jul 12, 2015

Took the flex in for an oil change. Was greeted promptly and courteously.service was excellent. Service rep took me to the service bay and showed me that one of my tires was dangerously worn. A quickie oil change place would probably not have done that.

Bronna Barber

Jul 12, 2015

My Lincoln was serviced and the men were very nice and helpful.

John Cain

Jul 12, 2015

I always get my F150 servived at Crossroads Ford. The dealership always does a great job!

William James

Jul 11, 2015

Service was very good and the staff was very friendly and made sure my car was serviced and i was pleased with the amount of time it took. I have had my Ford Fusion which I bought last July 2014 serviced 4 times as now have 20,000 miles and always been pleased.

KN

Jul 11, 2015

Your service dept was the best team I've had the pleasure of working with. The gentleman that helped me the day I came in provided the top shelf service that sets this dealership from the rest.

Dawn Bouckaert

Jul 11, 2015

Very friendly and welcoming, my #1 dealership referral to friends and family.

Robin Harrelson

Jul 11, 2015

Great service, friendly people and willing to help with any question that I asked them.

Jeffrey Mason

Jul 11, 2015

I always experience great service at Crossroads Ford, and have persuaded friends from Greensboro to drive over to Kernersville to get their car serviced here as well.

Ellen Brewington

Jul 10, 2015

This is the second vehicle I have purchased from CrossRoads Ford in just over a year. The staff is very friendly, helpful and went out of their way to get me into the vehicle that I wanted. I highly recommend them to anyone looking to purchase a vehicle!!!

Aaron Robertson

Jul 10, 2015

As an owner of Ford cars since 1974, I ranked Crossroad one of the best !!!!!!!! Anniversary car for the Wife. Again Thanks

Kenneth Nutter

Jul 9, 2015

Micahel is an excellent advisor! The staff here is very friendly.I tell everyone about how well Cross Roads Ford is.

Cheryl Fries

Jul 9, 2015

Good experience. Staff is friendly and helpful. Will continue to drive the extra distance to Crossroads.

Concepcion Cardona

Jul 9, 2015

I bought a 2013 Mustang GT. It is a beautiful car even though I was originally looking for a 2011-2012 model. The salesman was very helpful and friendly. I had a great experience at this dealer.

Vernon Banks

Jul 8, 2015

2015 F350 Super Duty was purchased. Great truck, just like I was looking for. Good deal on a trade in. Have not had it serviced yet.

Ryan Prunty

Jul 8, 2015

I've bought two new Fords now from Crossroads Ford of Kernersville. I love their staff. The sales team never pressures you. They work diligently and patiently to answer questions and find you exactly what you're looking for. Their service department always remembers me when I call or come in for service or warranty issues. I have no complaints at all. As long as I buy Fords, I plan on buying them here.

Jack Yarbrough

Jul 8, 2015

Crossroads Ford is just the best at service....no pushing or high pressure "up sales". I go nowhere else.

Larry Stevens

Jul 8, 2015

As always my experience at your dealership was great!

Jack Cleary

Jul 8, 2015

A good experience. Robert does a great job in being efficient and keep us informed as to how everything is going.

Nathaniel Ring

Jul 8, 2015

Our salesperson was great. He helped us get a great deal on our new vehicle and a down payment we could afford. He was friendly and very helpful. The gentleman in the financing was also very kind and had a great sense of humor, very pleasant to deal with. He explained everything very thoroughly and he was very patient because I had many questions regarding our contract and warranty information. I would definitely recommend Kernersville Crossroads to a friend interested in buying a vehicle. Thank you.

R. Lindsey

Jul 8, 2015

Outstanding customer service from the staff. During my eight year partnership with Crossroads Ford, I have always been satisfied prior to leaving the shop. The service reps are the greatest.

Timothy Pitts

Jul 8, 2015

Great salesman. understood my time constraints and worked with me.

Bob Morgeson

Jul 8, 2015

2015 fusion the service department did every thing they was suppose to in a timely matter.

Rameez Khan

Jul 8, 2015

Very professional and courteous service. Excellent workmanship. Work completed on designated time.

James Brady

Jul 8, 2015

The person who usually takes customers to work was not available so the desk clerk took me 10 miles into Winston-Salem himself. I have never had such a courtesy extended to me before.

Parker Coble

Jul 8, 2015

Fast, courteous and efficient, three words that sum up the Crossroads service experience.

Janette Lynch

Jul 8, 2015

I had a great experience at Crossroads Ford. I would definitely recommend them to others, especially since we were new to North Carolina. I love my new Ford Focus! Staff and service were kind, knowledgeable and helpful.

Bobby Mitchell

Jul 8, 2015

Ford Edge. Got the ford i was looking for at a good price with great customer service and satisfaction.

Mike King

Jul 7, 2015

Quick friendly and clean. Came in for a scheduled maintenance they advised me of a possible problem and gave me options and costs. No pushy sales pitch or scare tactics.

Monty Sexton

Jul 7, 2015

Enjoyed and was totally satisfied with service on my 2011 Explorer

Wayne Allen

Jul 7, 2015

I appreciate that though the service advisor mentioned additional items needing attention that would cost more money, he respected my decision not to pursue the services at that time. My requested repairs were made to my satisfaction.

Henry Goff

Jul 7, 2015

The service manager was most helpful in obtaining assistance from Ford

Jeffrey Bicknell

Jul 7, 2015

Aaron is always helpful and friendly to deal. He listens to your needs

Cynthia Cass

Jul 7, 2015

very good service, but a bit of a long wait for my truck to be done. I think the service crew went to lunch and finished putting on my new tires when they got back....that left me very tired and very hungry.

Ralph Parisi

Jul 7, 2015

Always a pleasure dealing with service writer Robert Murphy.

Bradley Thompson

Jul 7, 2015

the service was great and the staff was very helpful and polite and every thing was done in a timely maner

Ricky Bednarek

Jul 7, 2015

Chris Allison was great sales person and helped us get exactly what we wanted.

Gerald Williamson

Jul 7, 2015

You repaired some damage to the right front of our Ford Edge. Repair results were very good.

Richard Pollard

Jul 7, 2015

I purchased a Ford Edge for my girlfriend. They brought it in from another dealership just for me to look at it. Everyone was really helpful. My salesperson Derrick Taylor was great.

Donald Gober

Jul 7, 2015

The Service was excellent. The staff was helpful.

Marvin Slade

Jul 7, 2015

I had a brake and abs light on. I took it to shop and told them the problem. I also told them that the light would reset after setting for a while, they would have to drive it to reproduce problem. When I called back to get a status on my F150, the service advisor told me the light was not on and they could not find a code. I asked did they drive so the light would come on. He said no. After that he said he would have the auto tech drive and recheck the code. Once they drove the truck the light came on. Then they found the code. After finding code, they told me that the part had to be ordered. So the dealer had to keep my truck over night. I got it back the next day. Now it is running fine. Why did I have to tell the service advisor they had to drive it to produce the problem twice?

Michael Dehaven

Jul 7, 2015

I bought a F150 in 2012. The staff is very polite.

John Weiler

Jul 7, 2015

Just a scheduled oil change... very satisfied .*********************************************************************************

William Allen

Jul 7, 2015

2011 F250 diesel. Staff was excellent. I took my truck to a non dealer provider because his price to replace the non warrantee part was half that of the dealer saving me $350. I'll go back but price will be considered.

Lori Leak

Jul 7, 2015

Everyone is always so nice and helpful. And the oil changes are quick! Thanks!!

tnbyford

Jun 12, 2015

I was in a 2007 Escape and I had to start commuting to work. So I needed a gas efficient car and that's just what I got! A 2015 Ford Focus, Bradley Ingels was wonderful and was the best salesman I have ever dealt with. He was patient, knowledgeable, and kind. He was not pushy and knew exactly what I wanted once I told him. He did a fantastic job!

Jules76

Apr 15, 2015

Kelly Maher was an excellent salesman who was fair and very helpful. He took extra time to be sure I understood everything about my new vehicle.

nvmystyl

Feb 19, 2015

Kelly is an real sales man and have purchased thre vehicles from him over the years. He keeps me up to date on current vehicles that I may be interested in and makes me and my family extremely happy customers.

Stephie3201

Feb 7, 2015

After a few hiccups-finding out the car did not have it floor mats, the extra key, or the recall fixed at purchase worried and annoyed me. I did not want to spend my time going back and forth to the dealership to get these items and the recall fixed, Even though my husband and I had scheduling issues with the service team and we had to stay on them to keep "appointments" at first everything did get done and after they knew we were upset they tried to go above and beyond to make us happy again. They couldn't get our standard floor mats in quickly so they upgraded us to the all weather ones. They had a second key cut for us, since the extra did not come from the other dealership and when unexpectedly the original extra was found they called and gave it to us as a third key. Lastly because we had to go back and forth and deal with all this multiple times they gave us a $30 gift card to Target and filled the gas tank twice during these visits. Our sales person Kelly Maher really tried to make us happy and I appreciate that. It really made the difference for my husband and I so now we are "Promoters" instead of "Detractors" for this dealership.

davidmiller

Feb 6, 2015

This was my first experience with Crossroads Ford. I was very pleased with the truck I found and the salesperson, Kelly Maher, was very knowledgable. I have never really enjoyed the process of buying a vehicle from a dealer but this time was different. Thank-you for making me feel like a valued customer.

250

Jan 23, 2015

I recently bought a ford 250 from crossroads ford. I am please with my experience with steve claus and the staff at the dealership.Great place

Mustang1

Dec 31, 2014

Great courteous service and highly recommended to anyone looking for a Car!Kelly was extremely knowledgeable,patient and personable.I rate Kelly and the. Service superior!

Rush311

Dec 19, 2014

I came in to Crossroads looking for a truck no other dealership had or could find, Kelly Maher found one online, he had it brought to kernersville for me to see and test drive, I ended up buying the truck all within about 20 hrs. I highly recommend Crossroads ford for used vehicles if you are looking for clean used vehicle. I had some of the best customer service I have received anywhere from Kelly and the other staff I worked with.

brendajjones

Dec 9, 2014

We recently bought a Ford Truck from Kelly Maher at CrossRoads Ford. We were very pleased withour whole experience. Kelly is an exceptional sales person. His technical knowledge was outstanding. Kelly was very personable and sensitive to our needs. We have highly recommended Kelly Maher and CrossRoads Ford at Kernersville, NC to our friends.

MeMe Raynor

Dec 3, 2014

I went in for an oil change and I was looking at the pre-owned section anticipating asking about the Ford Flex on the lot. I walked in the office and saw Kelly and he immediately asked me if I needed any help. I asked for the sales manager and he offered to assist me until the manager arrives. I told him my husband and I was considering expanding the family and was looking for a larger vehicle for the future as well as current day because my Ford Focus was too small and not fitting my needs anymore. He listened and took my concerns into consideration, asked me if I would mind test driving the Ford Flex and I immediately fell in love! When my husband and I made the decision to buy that day, he made my son feel comfortable throughout the wait to get us approved for the truck. Needless to say I walked in for an oil change and left with a new vehicle!!!!!

tmaynard5

Nov 15, 2014

Everyone on staff was very friendly and helpful. I would recommend them to anyone who is looking for a new or pre owned vehicles. Great Experience.

Jennifer Goodpasture

Oct 24, 2014

After a worse than terrible experience at the dealership I visited before Crossroads I was surprised and very pleased at how hard they worked to make the process as smooth as possible. Zach worked with us as much as our salesman, Jason, to make sure the transaction went exactly as promised. Honesty seems to be a lot more difficult to find these days and, as most of us know, can be especially rare in car deals. We drove down from over 2 hours away so it was important to us to have things go as planned. Our financing was done by the time we arrived and everything was just as we were told it would be. Thanks guys for a positive car buying experience!

Jansen1952

Oct 22, 2014

The staff was very friendly and addressed all my questions . Kelly in sales was very friendly and Brian the used car sales mgr. was very polite and easy to work with. Service was great and fixed everything that I requested in the deal.

bigs1252

Oct 21, 2014

I just purchased a new (to me) 2013 Ford F-150, my first vehicle purchase in 18 years. I had the pleasure of working with Kelly Mahar at Crossroads Ford in Kernersville. Kelly was professional and personable and it made the process of buying this truck a breeze. When the first truck I looked at sold before I made an offer, I was really disappointed. But Kelly was committed, and found me another truck almost identical the the initial truck I looked at, and in fact, it had a few more options that I am really enjoying. I would certainly recommend contacting Kelly at Crossroads Ford when you are in the market for a new vehicle.

bdking87

Sep 28, 2014

This was my first time purchasing a new car and Kelly Maher made it easy and comfortable. He never once made me feel pressured into the decision. He was very knowledgable not just in the Ford Edge but in the Ford company. He really seems to care about getting you in the right car for you and getting it to also fit in your budget. Go and see him for your next car!

pabondolo

Aug 22, 2014

It was a real pleasure working with Crossroads Ford and Kelly Maher during my recent purchase of a Taurus. This was my first experience in purchasing a car independently. Kelly and the folks at Crossroads helped make this a very positive experience. I appreciate the advice and support and the concern for detail that make Ford, Crossroads and Kelly the way to go when purchasing a new car.

Marcella01

Jun 24, 2014

I am writing this review because I wanted to share what a wonderful experience I had at Crossroads Ford Kernersville. I had the pleasure to work with Kelly Maher. He was extremely friendly, knowledgeable and very helpful. I had never owned a Ford before and he explained everything there was to know about my new vehicle and all of the wonderful features it has. He answered all of my questions and did not make me feel rushed at all. It is such an exciting time making such a big purchase and he really seemed to understand that. The overall experience was very positive.

gregmullis73

May 28, 2014

Our Sales Associate Charles and the management team did a great job of fitting us with the vehicle we wanted and the payment we needed. Awesome group of people who really care about their customers.

hobiecat22

May 14, 2014

I had an excellent experience with this dealership. From begining to end everyone was very friendly and proffesional. Zach put together the perfect terms for me and did it very quickly which is important to me. When I got there, Kelly took care of me, answered all my questions and made sure my tags got on the right way, since the front bumper was missing a plate attachment. I drove in from 2 hours away so he made sure I had a full tank to get home. The little things like that are as important as the big things to me. 5 stars to you guys! I love my car!

uncgal

Apr 15, 2014

We live in a city about 45 minutes away. We chose Crossroads Ford because of their reputation and reviews of their sales staff. We could have purchase a truck from the dealership about 3 miles away, but we chose to purchase the truck at Crossroads Ford in Kernersville. Kelly Maher is an outstanding person to work with when you are in the market for a new vehicle. We made several visits to the dealership and talked with Kelly. He wanted us to find the right truck that would meet our needs. We discussed our needs with him and he showed us several trucks, pointed out the differences between the models and we decided the F150 crew cab was the truck that would be the best option for us. He kept in contact with us - keeping us up-to-date on inventory and specials the dealership had going on. The finance person was very informative and gave us manyoptions. He found the best one for us. After the purchase Kelly took us back to the service area and gave us a tour of the facility. He spent several hours with us - showing us all the features of the truck. We've bought many vehicles but no one has ever spent that much time and effort showing us all about the vehicle we purchased. On Monday he called us to see how everything was going with the truck. My husband was in the area so Kelly invited him to come by. He took my husband into the service area and introducedhim to the service manager and some of the staff, so we would know who would be servicing our truck. We are so glad we stopped by the dealership in Kernersville and that Kelly was the sales associate that we met. As we were leaving the General Manager came out to thank us for purchasing the truck from Crossroads Ford. We couldn't be more pleased with this experience.

1234

Apr 11, 2014

This dealership was recommended to me by a friend along with the name of the salesman (Kelly Maher), who had served him so well. We had made an appointed time to meet and as we approached the front of the dealership, here comes out the front door a smiling and waving Kelly Maher. From start to finish he was friendly, thorough , patient and polite.He explained all the differences in the categories of the model we were interested in and the allowed us to test drive the different ones so we could make our choice. In the end we were able to make our choice and leave , knowing the applications of the many things to know about the operation of the vehicle. I can't fail to mention Bradley Ingles, who did the paperwork and how efficient, friendly and entertaining he was.Thanks to all for making our experience so enjoyable. I am very pleased from every aspect.

nvmystyl

Mar 10, 2014

This is the second car that I have purchased from Kelly and he is top notch when it comes to customer service and the quality employee that anyone would want to have. I will continue to recommend Kelly to others as well as this dealership.

Jack Cleary

Mar 10, 2014

Excellent experience with a truly professional dealership.

crsears

Feb 22, 2014

This was the second time I have used Angie Kidd to help by a new ford, and the fourth new car from Crossroads Ford, that says a lot.This time I got a new Escape for my wife and a new Edge for me. Angie helped me in making sure that I got what I wanted and within my means and with a smile or two.Also, finance manager is always helpful and friendly.And being a repeat customer, must mention service department and Robert Murphy are also a reason for repeat business.Just hope Angie Kidd is there in the future.

bellaflesh

Feb 18, 2014

Kelly was great. So helpful. Couldn't have asked for a better guy to help us get into our vehicle. Would recommend to anyone who wants a honest, no hassle experience.

WKawalec1938

Feb 8, 2014

I was very impressed by the personality and knowledge of Angie Kidd at Kernersville Ford. She took the time to explain everything and to show us how our vehicle works. She answered all of our questions and took the extra care to make sure we were satisfied with our purchase. If we didn't live so far away, I would consider going to her for our next purchase of a Ford vehicle.Walter Kawalec, Jr.

cumminsisx12

Feb 6, 2014

OVER THER PAST FOUR YEARS.CROSSROADS FORD HAS WENT ABOVE AN BEYOND TO MAKE ALL 8 OF MY VEHICLE PURCHASES GO QUICKLY & SMOOTHLY.WORKING WITH KELLY ,ZAC & BRIAN HAS BEEN A GREAT EXPERIENCE.FROM BUILDING MY 2012 F250 SUPERDUTY TO CROSSROADS DRIVING TO ATLANTA TO PICKUP THE MUSTANG WITH CERTAIN OPTIONS THAT I DESIRED.I HIGHLY RECOMMEND CROSSROADS FORD FOR ANY VEHICLE PURCHASES.

julierhill2

Jan 30, 2014

I was very pleased with the service that I received. They really worked with me on getting the car I wanted at the price I wanted.

Calicoes4

Jan 15, 2014

My experience at Cross Roads Ford in Kernersville N.C.was a pleasant experience. Kelly Maher our salesman was personable, knowledgeable and went beyond taking care of all my needs and answered my questions. I am a proud owner of a 2013 C-Max hibrid... I will not hesitate to contact Kelly if I have any questions. He's good looking which didn't hurt... :)Bonnie Schmidt

HarlanPenn

Jan 13, 2014

My experience! It was great. What I was impressed with the most was the paperwork process. Having bought several cars, and accompanying my parents as a child to a dealership, I know it can be a long tim-consuming process. However, this experience was quick and swift! Crossroads Ford has a wonderful and friendly staff.

smittysos

Jan 5, 2014

I visited Crossroads Ford looking to save big on a year end deal on a 2013 F-150. Randy told me about the incentives available. I went back to the dealership the next day to purchase only to find out the special had ended. Totally bummed out, Randy worked to see what other options were out there for me to save money. After tirelessly looking at all the possibilities, Randy found a set of incentives that I qualified for and was able to sell me the truck I wanted for a huge savings. I highly recommend Crossroads Ford to anyone looking to purchase a vehicle from a great group of people who really take care of their customers.

MarkPeters79

Jan 2, 2014

Friendly, attentive and knowledgeable service. Great selection of vehicles to choose from. I enjoyed the experience of buying a new car! Kelly Maher did a great job.

jjmordino

Dec 30, 2013

After a long search, on -line and visits to dealers we found a Mustang we both liked and could afford. The dealer was very attentive with response to emails and phone calls. Kelly and his staff could not have made us feel more at home. The whole experience was easy and professional. Thank You

jlrobertson

Dec 26, 2013

My husband I bought a 2014 Ford Fusion on Dec. 23,2014. The sales person that helped us was Kelly Maher. Kelly was very patient and very helpful. It was very easy talking and working with Kelly and trying to decide which vehicle to choose. We told him our price range, the exterior color, and the interior color, and Kelly drove up in the perfect car for us. He was very thorough in explaining all the instruments on the car with us. I love my new 2014 Ford Fusion We will definitely give anyone we know his name, if they are looking to buy a car from Crossroads Ford. Regards,Greg and Jane Robertson

Duped13

Dec 4, 2013

Great dealership! ................................good people that stand behind their word. Would recommend to others that this is the place to go. Dependable and care about customers.

truefam

Nov 18, 2013

I want to thank Kelly Maher for his low pressure sale and attention to detail .He made the purchase of our 2008 EB Ford Explorer simple and easy , giving credit to his fellow Crossroad employee family for the great maintenance and finishing touches that made this buy a Great One.

2013TaurusOwner

Nov 16, 2013

I had an absolutely a great experience dealing with Crossroads Ford in Kernersville while purchasing my used 2013 Taurus vehicle. This is the fourth used vehicle that I have purchased over the last two years and it turned out to the my best buying experience thus far. I really appreciated the time and attention spent by my salesman Kelly Maher, who ensured I had a thorough understanding of all the vehicle features. I also appreciated their guidance in the buying experience which had to deal with some unique requirements as I am in relocation from another state to North Carolina. I was particularly impressed on how they dealt in a professional and immediate fashion to address an unforeseenable issue that I had with my vehicle. On the day I purchased the vehicle, unbeknownst to all, an advertising flag attached to the driver's side window had cracked the window. I was really looking forward to driving home the vehicle that night but with a cracked driver's side window, it was not safe. This was 5PM on a Friday evening - they immediately arranged for a loaner vehicle, and then had the replacement window ordered/delivered and installed by Monday at noon. I couldn't have imagined how they could have addressed this issue in a better fashion. I'll be back to do more business with this dealership!

skt005

Nov 14, 2013

Kelly was friendly and very easy to work with. He was knowledgeable about the vehicle and was very quick to get the sale completed. it was an enjoyable experience. I appreciate him following up with me about the car. I am sure we love it!

JohnDyrkacz

Oct 7, 2013

I went to the dealership to look at new vs used Taurus's and Explorers. Chris patiently showed me a number of available cars and answered all the questions I had. I did not feel pressured at any time which I appreciated. Once I had purchased an new Taurus, he gave me a tutorial on the new electronic gizmos the car is loaded with which was very helpful.

frispoli

Sep 10, 2013

We have had very good experiences at Crossroads Ford, especially dealing with Kelly, our salesman. This is our second vehicle we bought there and family members have bought vehicles, all of us dealing with Kelly. There wasn't any pressure ,they worked with us until we had the deal we wanted.They went over the vehicle with me showing me the features the vehicle has, set up the SYNC account, delivered a clean vehicle with a full tank of gas.

ploucks7

Sep 7, 2013

My wife and I visited Crossroads Ford Kernersville in hope for a good deal at the end of the model year. We met Kelly Maher who quickly answered all of our questions and made us feel welcome. Kelly developed and focused on a great rapport with us before, during and after the purchase of our new vehicle. We didn't feel as if Kelly was just "making another sale"; we felt we gained a friend. I would highly recommend working with Kelly in the future as well as the entire Crossroads Ford Kernersville staff.

timandconnie

Sep 5, 2013

Initially, Tim went online to get some information for us to consider before purchase. Kelly Maher was the salesperson who responded promptly. We took a Saturday to go in to talk. Kelly was very helpful, informative and eager to supply all the information we asked for. He went the extra mile to check his facts to supply the most accurate answers possible. He was relaxed and took a lot of time answering our questions, allowing us to test drive vehicles, and getting us in the budgeted amount that we had targeted. Thanks so much for making this purchase as pleasant as possible!! We are looking forward to many many miles of driving pleasure in our new Ford Edge!!!

stowebr

Sep 3, 2013

I was satisfied with the dealership and really enjoyed working with Chris on the purchase of my new truck. He is a true professional and I would work with him again.

olliejoyce63

Aug 28, 2013

When I arrived at Crossroads Ford in Kernersville on August 12, 2013 Kelly Maher came outside and welcomed me to the dealership. He was extra friendly. I told him the vehicles I wanted to see and the various features I was interested in and he showed me what they had on the lot. I test drove an Escape and Kelly talked about all the various features it offered. He had the knowledge about the vehicle and was able to answer all of my questions. I purchased that vehicle. Kelly took me through all the buying process and made it easy. Even after buying the vehicle, I have been able to call Kelly with any question I had and Kelly explained every thing to me quickly and simply. He did a great job representing Crossroads Ford. This is the second Ford I have purchased new from that location. Through the years I have found the Service Department to be excellent in the service I have received. I have recommended this dealership to my family and friends.

swlowe

Aug 6, 2013

The salesman was very knowledgeable, courteous and helpful the whole process. The car that was best suited for me, was a car that was due to come in on a truck the next week. They notified me, checked the car in and I drove off the lot that day. I would be back.

Pam4

Jul 30, 2013

We were so impressed with the service, knowledge, friendliness, and professionalism of the dealership. Normally we stay in greensboro to buy close to home, but when we drove by crossroads the lot was very inviting! Kelly worked extremely hard for us and made Lauren's first experience in buying a car very smooth. We will buy all of our cars from Crossroads from now on! Awesome people to work with! Thank you so much!

fonesl

Jul 23, 2013

Dropped off car on Tuesday a.m between 8 and 8:30. Engine light, ABS light, rattle in dash. Dealer provided loaner. After no word, I called dealership at 6:03 pm on Thursday. Was put through to service. Phone answered by Bill Mock, service manager. I gave my name and said I was starting to think my car had been stolen, since I didn't even have an estimate yet. He said let me check..., your service rep is Jillian. We close at 6:00 and there is no one here. He took my name and number and said he would have Jillian call me. At 2:00 pm on Friday, having not heard anything yet, I called and spoke with Jillian who told me "good news" the technician will look at your car today. We have been so slammed, I'm sure glad we could let you have that loaner. I said, this is crazy, I had no idea it would take this long just to get it diagnosed, I'll come get it. She said no, don't do that, the technician has it now, I've been telling my manager we needed to get it back there. She said she would call me back with the details. In the meantime, I was so frustrated, I emailed Ford to share the experience from a time to diagnose. Mi did not ask Ford to take any action, just letting them know the dealership was not living up to the high service standards Ford advertises.Later that afternoon she called and told me more "good news", the check engine covered by recall, so I don't have to pay for that or the diagnostics fee because it was a recall issue. ABS was a sensor and details about rattle. They didn't have the parts for the rattle so car would be ready on Monday. On Monday, she called and car was ready. I was unable to make it by 6:00 so I called and said I could be there around 6:15 or I could come the next morning. Jillian said whatever was best for me. I went to the dealer Tuesday a.m., Jillian had the technician speak with me about the rattle and all was well. WAIT, Jillian wasn't finished with me, she booted the sales manager out of the office beside the service desk and asked me to come inside so she could explain what they did. She then proceeded to tell me how the service department works, that diagnostics is not just plug it in and tell what's wrong that the car has to go through multiple check points, etc. etc. I said, well I've had service engine service appointments before and it did not take 4 days. She then told me she spoke with me on Thursday (as if that we're acceptable) which wasn't true. Then she tells me she knows I contacted Ford and wants me to know how she went out of her way to get me a loaner sine I had a check engine light on and how she put me in front of a lot of people. I said, so are you saying you did me a favor giving me a loaner? She said no, but I have a "stack" of people waiting for one. I'm thinking, well if it takes 4 days to get an estimate...I doubt you'll ever get caught up....whatever. Then she tells me she just wanted me to understand what happened. I said, "all you had to say was I'm sorry you weren't happy with our service and we hope you'll give us another chance. Instead, I heard, we did nothing wrong and we did you a favor by giving you a loaner." I got up and left the office, but lo and behold, it was Jillian who had to ring me up. At that point she told me how much it was and that they had given me a $50.00 discount (she didn't say for what, I guess it was just another favor... I will not go back if it is the last Ford dealer left in the world. You know, sometimes you just need to suck it up and say we dropped the ball. Lecturing your customer for contacting the mothership beats all I've ever experienced.

qzrkd5

Jul 23, 2013

I have been buying cars as an adult for 35 years and I have never been treated with the kind of respect and professionalism that I was (and since, have been), treated with by the folks at Crossroads Ford. Everyone from the guy who opened the door for me to the finance guy at the end was always friendly, honest and fair. I never once felt pressured into doing anything. My salesperson, Chris understood my desires and did not waste my time showing me vehicles that were not a match. He was patient and always treated me with the utmost respect. And when it came time to negotiate the deal, Chris worked with me honestly and did not make me feel pressured in any way. I honestly did not believe that dealerships like this existed. I bought a car and a truck that day, and will go back for all my maintenance and when the day comes that I need a new car or truck, I will buy it from Crossroads Ford.

jtucker3312

Jul 23, 2013

Excellent experience. They found the car for me and had it delivered same day and in excellent condition. I will be doing business with them again.

jimRichmond

Jul 16, 2013

Arrived at dealership expecting not to buy anything. Salesman grayed us very friendly and professionally. He didn't come off as a guy looking to sell something instead seemed like he actually cared about what I wanted. Amazing! The finance manager also was informative and compelling but not so pushy I wanted to walk out. I am amazed at the family like feeling we received. I happened to be in town for the military and was just looking but because of the way I felt I chose to buy 300 miles from home instead of coming home and buying locally from some one else.

hschneck

Jul 15, 2013

I was very pleased with the purchase of my 2013 Focus. The trade-in process, financing, and the overall sales experience was a positive one. Angie Kidd was very good about keeping in contact with me when I first put in an internet inquiry when I was shopping around for a new vehicle, and she was very pleasant to work with when we met to test drive a car, to get an appraisal for my old car, and throughout the entire process of buying the new one. I would recommend CrossRoads Ford of Kernersville to anyone looking for a pleasant car-buying experience!

peggyeaster

Jul 15, 2013

You are treated with the up most respect. Have been dealing with Crossroads Ford for several years and they have always went overboard to get me the deal I wanted. I would recommend Crossroads to everyone. And Chris is still checking on me and my new car.

fawlkes

Jul 11, 2013

I had a very good salesman that worked with me to purchase a ford Taurus with all the bells and whistles on it.Every one at the Dealership was super. Thank you !

427ROUSH

May 29, 2013

This new vehicle purchase is not the first we have bought at Crossroads Ford. There are many reasons we keep coming back. Our experiences with sales always make us feel valued like family and we know we are getting a great deal. We have all of our vehicle service done at Crossroads Ford too; it's exceptional!

Rflynt

Apr 19, 2013

I had a great experience overall and Angie Kidd, Salesperson was extremely knowledgeable and great at listening to my needs making them obtainable, making the whole process seamless.

rkinlaw

Apr 10, 2013

I picked up my car after work so it was very late when we finished up the paperwork. Even though it was after his normally shift kelly stayed and maded sure I was 100% happy and well versed in the car special features! Kelly and the Crossroads gang were great! If you are looking for professional, nonpushing, and very knowledgable salesperson.....ask for Kelly!

elcncva

Apr 4, 2013

Was ready to purchase new or slightly used vehicle. Kelly Maher listened well when I spoke of what I wanted and needed. Searched for and found many vehicles which met my criteria. Worked out details of loan to meet my requirement. Kelly Maher made my purchase professionally and exciting. Very knowledgeable about Expedition EL model. Very prompt in answering questions I had. Over all a great experience . I would recommend Mr Maher and Crossroads Ford for your vehicle needs. M K Hayes

ticagreen

Mar 27, 2013

A year ago around Easter, I saw a commercial for Crossroads Ford that shared they are closed on Sundays and that the owner or manager along with his family was celebrating the resurrection of Jesus Christ. That made a major impression upon me. Recently, my co-worker shared with me that she and her husband had found a dealership they trust and receive excellent service. It was Crossroads Ford she was speaking of. I went for the very first time to "shop" and drove away with the vehicle I wanted. From the time I stepped foot on the lot to the time I left, I felt the warm hospitality of the dealership. They were busy but not so busy as to not greet me warmly and offer refreshments. The customer service is top notch and the friendliness of the staff was remarkable. Everyone had smiles on their faces. My experience was enjoyable and memorable. I will definitely go back to the service department for routine maintenance. The sales consultant was encouraging and honest! I so appreciate having the opportunity to do business with a group of people who hold integrity in high esteem.

rda44

Mar 26, 2013

have gotten to know a lot of people there, from the general manager to sales and to service. all are exceptionally friendly and helpful. i got a great deal on a new Edge and service has taken excellent care of my 09 explorer. will continue to drop in there just to visit and to service the Edge and will continue to do business with them. a great ford dealership

laurafelker

Mar 25, 2013

I had a great experience purchasing a car through Kelly Maher about six months ago, so when I was recently involved in an accident and needed a replacement vehicle I went back to him. I needed a comparable vehicle in a short time-frame, and Kelly helped me find exactly what I wanted at a price that is managable for me. He went above and beyond making himself available during my schedule and even helped me return my rental vehicle. Thank you to Mr. Maher and the Crossroads team!

ginib33

Feb 19, 2013

I initially spoke with Brian over the phone about a vehicle. He was great. The vehicle wasn't online yet, but he took pictures and sent them to me, along with all the information I needed. We came in the next day to check out the vehicle. Brian was with someone else, so he introduced us to Charles, who was very helpful. Both Charles and Brian were personable and friendly. It was a quick and easy process, which I never thought I'd say about buying a vehicle!

Paper1260

Feb 17, 2013

I started looking for a car nearly a year ago and visited Crossroads and met my salesman, Kelly Maher at that time. My work schedule is complicated at best and I am on the road and away from home much of the week. Kelly was very sensitive to my schedule and difficulty of just dropping by on my lunch hour, so, he communicated with me by phone and electronically allowing me the opportunity to see cars that he felt might meet my needs and I could view at my convenience. My schedule was frustrating but Kelly continued to patiently stay in touch with me and made sure that he was looking for exactly what I was wanting. Just an example of a salesman knowing his customer and communicating with them in the most convenient way - I appreciated his respect for my limited free time and his desire to find just the right car for me! It is no wonder that Kelly is a successful member of the Crossroads Ford sales team!

Wilesfundad

Feb 17, 2013

We had a great experience. Everyone we worked with was very friendly and helpful. We don't buy cars very often, so we weren't sure what to expect at Crossroads. However, we would not hesitate to visit them again when we are in the market for a new vehicle.

pat.schreiber.7

Jan 22, 2013

Being someone who has driven Lexus, Acrua, and Mercedes for the last 20 years, I am blown away by the new Ford Fusion. I love the total driving experience. Who would ever believe that a car could alert you to someone driving in your blind spot, approaching when you are backing out of a parking space, correct your car when you cross the line unintentionally, and show you a cup of coffee when you have driven too long without a break? My car does all of this and more while getting 32.5 mpg. Everyone from John, the General Manager to Kelly, my sales rep were over-the-top with kindness and friendliness. Generally, I despise looking for a new car and dealing with selecting options, but I had fun with these guys. I highly recommend Crossroad Ford in Kernersville.

Love it

Jan 18, 2013

Found the specific car for me that I wanted!

Zach Swaim

Jan 6, 2013

Kelly was a great help very knowledgeable about the truck. I would go back to buy again. It was all made very easy to purchase.

25xritter

Jan 2, 2013

Was a great experience. Kelly did a great a job and would buy from him again. Now the manager I dealt with was a lil rude and pushy.

sandra rich

Jan 2, 2013

This is actually a second visit to this dealership. It has however changed ownership, but the service department remained the same and they give great service and seem to be very caring about their customers. The sales staff was very helpful and informative. They seemed to be very willing to work with us and help close the deal with as little problems as possible. I will be returning to work with them when the need arises and look forward to working with the service department to keep my car in good mechanical condition.

Libby123

Jan 2, 2013

I recently bought a used car from Crossroads Ford and was very happy with the level of service and professionalism. Thanks to Kelly Maher and the rest of the Crossroads team!

Klebsack

Aug 23, 2012

Crossroad ford is always very easy to work with and Kelly was very knowledgable on the truck I purchased and did everything I ask him. He even came by my home the day after the purchase to help me with an issue I had

dorothym2

Aug 22, 2012

Kelly Maher was a very good sales person. He listened to our wants and needs and he paid attention to the type of vehicle we wanted. We will recommend Crossroads Fords to our friends and neighbors.

mwcsap

Aug 21, 2012

The people at crossroads are compassionate.kind.and caring! They work with you and are sure to put a smile on your face! Love ya crossroads ford!

robsouthern

Aug 20, 2012

Randy far exceeded my expectations! He listened to my every want and need not only regarding the details of my car, but my financing needs. His entire team made me feel completely at Home.Unlike any other buying experience I have ever encountered. The most professional yet accommodating Team in the Piedmont Triad.Randy was genuine, and honest, truly a rare find in these days!

KimLilly

Aug 15, 2012

Angie has a no pressure approach, but she explains everything in detail. It was the best experience I have had in purchasing a car. I would recommend Crossroads Ford and Angie to anyone looking for a new vehicle.

hobbsmw

Aug 10, 2012

Charles did a wonderful job in getting me the perfect vehicle I wanted and he did it fast. I felt he went above and beyond what was expected to make it happen. I look forward to working with Crossroads Ford for all of my service needs and have already began to refer others to thier dealership.

joannreynolds

Aug 9, 2012

Angie was very knowledable about her product as well as what she could or culd not do for us. She is a very smart young lady. She has sold cars to friends of ours in the past as well

sankameco

Aug 9, 2012

love mycar love my price the color,the luxcury when i drive,my daughet loves it to.i like the smooth ride.would buy again there.

TLREEP

Aug 9, 2012

I met Angie Kidd two years ago when I was in the market for a fuel efficient car. She helped me purchase a Focus which consistently averaged 40+ mpg daily. Angie was most helpful throughout the process and followed up with me several times after. She provided me with personal, friendly, professional service before, during, and after the sale. She made me feel important to her and Crossroads as a new customer. I recently had the need for another car and after researching many makes and models, different dealerships, I kept coming back to Ford. I was hopeful that Angie was still there and she is! I called her with my wish list around noon and she had my perfect car waiting for me after work. I recommend Angie and Crossroads Ford every chance I find. I appreciate the service and individual attention I receive and will definitely buy from her again! Thank you Angie and Crossroads Ford Kernersville!!

vcole12

Aug 8, 2012

The whole staff was friendly and great to work with. They went above and beyond to put me in the vehicle I wanted.I will definately recommend Crossroads Ford.

tfjac

Aug 7, 2012

The entire staff at Crossroads Ford in Kernersville truly earned my business. Kelly Maher was attentive, knowledgeable, personable, and professional. While other dealerships didn't follow up on my inquiries, Kelly was very responsive. I look forward to doing more business with Crossroads in the future.

Teressa70

Aug 6, 2012

Very good experience. Didn't take as long as some dealerships have in the past.Everyone was nice and friendly. Charles spent plenty of time explaining different features to us.

Shawn OBrien

Aug 6, 2012

Great people who are always willing to go the extra mile for the customer. I would highly recommend this dealership to anyone looking for a vehicle new or used.

vmartin1

Jul 31, 2012

Kelly was simply Great! Very Professional, Knowledgeable, and Friendly. He was willing to work with my crazy work hours, staying late to accommodate me. I ama Ford Girl...my very First car was a 1962 Ford Thunderbird and the rest is history.All the Folk at Crossroads Ford are super and this was a very easy and greatexperience with the purchase of my New Ford Fusion.

JABS89

Jul 30, 2012

Kelly made this one of the easiest and best car buying experiences I have dealt with. He greeted me upon arrival and was able to answer any and all questions I had. On top of this we were able to work out a more then fair price on my vehicle. I would recommend this dealership to anyone that needs a new Ford and I will be taking any of my future business there.

stubby1

Jul 29, 2012

The staff at Crossroads Ford Kernersville was extremely helpful and knowledgeable. Elijah went so-far as to recommend a different coarse of purchase to get me into a new vehicle. When Crossroads Ford states " The Undisputed Price Leader" believe it. The staff went out of their way to explain the trade and the special that was currently running without the normal trickery that is usually employed, I even got 3 free oil changes and a discount card for future purchases. I highly recommend doing business with Crossroads Ford for the no pressure easy purchase policy that is centered around the customer.

smith9702003

Jul 27, 2012

I have always got great customer service from the sales staff. They have helped the best in getting me down to the price and payment we need. Each time I go in Chris Allison as been great. I would recommend this dealership to anyone because of the sales staff.

aberman1

Mar 28, 2012

Charles is a great sales associate. He was very helpful by answering questions and if he did not know the answers he would ask someone who did know. He was not aggressive and did not use pressure as a sales tactic. He followed up with us in a timely manner. He also came in on a day off to assist us prior to our purchase. I would recommend Charles and the entire team at Crossroads Ford to anyone looking to purchase a vehicle. Overall, it was our best vehicle buying experience!

djsm

Oct 5, 2005

I purchased my Mustang from Ceiner Woods and was very happy with the buying experience. Years before I tried to buy a vehicle from there and it was just impossible. This time it was a totally different experience and all I can say is WOW. They were extremely nice and very helpful and the price was fair. I had to bring the car back because someone had sliced the convertible top in our work parking lot. The service department was just as helpful as sales. They worked with the insurance company and myself and also the people that actually had to replace the top. They made sure I was satisfied with the work and were just overall great to work with. From my experience (and from my sons who also purchased an auto there and recommended them to me) this is just a great dealer to do business with.