Used Cars for Sale at Criswell Nissan in Germantown, MD

simplyme

Jun 8, 2016

Solamente quiero darle las gracias a todos en Criswell Nissan. Hacen muy bien trabajo y tienen much respeto a todos los clientes. Los recomiendo a todos que buscan un Nissan nuevo o un carro usado, o servicio. Gracias por todo!

Cargirl

Jun 6, 2016

Lo estoy dando cinco estrellas porque el te da buenos consejos y es muy honesto y eso me gusto de el. Tambien el es muy amable contigo.

SusanaA51

Jun 6, 2016

Rod me ayudo, el era muy amable y paciente. El servicio de atencion es muy excelente! Tambien, el precio que negocio fue de lo mejor comparido ha todas otras lugares.

HappyHondaOwner

May 27, 2016

Andy is very professional, courteous and FOR the customer! I am a first time customer, and I just purchased a brand new car and later discovered a paint chip on the front fender. The dealership offered to take care of it through Nissan service. The first repair there had some imperfections due to the environment and conditions. I was concerned that I'd have to live with it, as I've had bad prior experiences in the past from other dealer services with a take it or leave it attitude. But Andy and another awesome manager (he'll get his separate review) took full ownership of the problem and replaced the bumper new. That really impressed me and has won my future business. Very satisfied customer. Andy is was good to his word and gave me assurances throughout the process. That really eased my concerns and gave me peace of mind as well. Excellent!

RAVI GUPTA

Apr 21, 2016

I never had been to a Criswell Nissan and it was that summer afternoon I just happened to spot this dealership and decided to drop in. It was initially a casual conversation but no sooner than it turned into a more detailed and informative session, a test drive, of course with the sales pitch, but then hey that's why you are there for..to evaluate and make a decision on buying.. ain't it.. there wasn't any pressure ..it was informative and it was a smooth sail and when I was congratulated I realized I had chosen a 2015 Nissan Altima SV for a good deal and with pretty much most of must have features that I was looking for in my next new car. Overall a pleasant buying experience, knowledgeable staff that entertains all buyer's question courteously. I would certainly recommend the place to any future potential buyer based on my personal experience and would encourage to ask as many questions as they want and still rest assured to get a consistent smiling reply with all question answered to satisfaction in a very customer friendly environment.Thank you for the excellent customer service.

Heidi

Apr 20, 2016

Andy and his team are very professional and excellent with that they do. Andy in particular has gone out of his way many times to ensure that the service is always on time and done well. As a business owner this means a lot to me. I have been coming to Criswell Nissan since 2012 and have bought all my vehicles from them. Because of the excellent service I will continue to be a client. Many thanks to Andy and his team.

henry1166

Apr 13, 2016

Nasty experience . I went to criswell to trade my murano 2012 for a 2015 .I start talking to kwame about the deal he found the trade in value for my old Murano and the pay off amount for it ,i ask him many time for numbers at the end he sale me a car with a manufacture defect and now after a month the pay off amount was short and they want that i pay the difference .After give the dealer the chance to fix problems they fix one but refuse to fix the other Scoth told me he can not do any thing about that and send me to Jerome . I went to talk to Jerome about my problems and he told me not even Maserati are perfect these is sign they are selling car that come with defect from Nissan, hopefully in Montgomery county ,Maryland as soon as you sign the contract you can not do any thing just give the dealer a chance for to fix it .I really did not expect these bad experience i did 4 years ago when trade in a 2007 Murano for 2012

a890

Apr 12, 2016

I got a Nissan Rogue 2016 and I did a 36 month lease term. Cesar Yanes was very helpful and answered all the questions we had, helped us to understand the lease process and made it very easy, it was a great experience, definitely I will do it again on my next purchase.

AnthonyMaxima

Apr 10, 2016

I had never been to Criswell Nissan before, but I was in the market for a new vehicle and the 2016 Maxima really caught my eye. I submitted an online inquiry on 4/9/16 and got a response almost immediately from Ellen Singh. She arranged an appointment for me to meet with Sam Trabulsi for the following day. Upon arrival, Mr. Trabulsi was incredibly friendly and professional. He took the time to listen and I never felt pressured during the time I was there. I then met with the finance manager, Victor Villalobos, and he explained everything thoroughly and I ended up financing the vehicle through Nissan. At the end when I was waiting for my new vehicle, Mr. Trabulsi went above and beyond by cleaning the car himself.These three individuals are fantastic. I appreciate the high level of service you provided me this past weekend. Thank you.

Monica-Pathfinder

Apr 10, 2016

We have never been to Criswell Nissan before. We were in the market for a used SUV. We walked into Criswell yesterday (04/09) and Michael met us at the door. He listened to what we wanted and found the perfect vehicle for us. He worked with us on the price and it was a quick and easy process!! No pushy sales tactics here and that is very important to use. Krystie, our finance person was very nice, efficient and we had some laughs. Awesome experience and we will be back when we are in the market for our next Nissan!! We love our Pathfinder and Crisswell Nissan! Mark and Monica

maximagirl

Apr 10, 2016

I leased a 2016 Nissan Maxima through Criswell Nissan yesterday and had an excellent experience with every employee involved in the process. Ellen Singh was my "on point" incredible sales person. I told her what I wanted and she delivered with speed and accuracy. There were no games, the agreed price was honored and she ensured that the vehicle met my specifications. Working with the manager, Randy Smith, she went above and beyond to make it happen and meet my deadline. Next, I worked with Krystie in finance. She was fast, efficient and helpful. The process was smooth and seamless. Jeff Greene quickly processed out my old lease and Dave, the service manager, offered his personal assistance for any issues that might arise. I will renew my next lease with Criswell in 36 months. I highly recommend Ellen and the entire dealership.

Charles

Apr 4, 2016

I have had many issues with my car since I bought it, but Jose, a great guy is always there to help. Recently, my transmission was failing. Even though I was worried about paying a lot of money, Jose helped through the process by making sure that my extended warranty takes care of the repair. He is a wonderful person who always make sure that his customers get all the information necessary and they leave with a happy face. In addition, the whole team is amazing. Everyone is warm towards all customers and they do not hesitate to interact with anyone that walks in the service center. I truly love the hard work and the teamwork.

Honey1615

Mar 27, 2016

My experience with Cesar Yanes started with a conversation over the phone which left me very optimistic that he could put me in a Nissan vehicle that would more than satisfy my needs. When I arrived to the Nissan Criswell dealership in Germantown, Maryland Cesar was very welcoming and ensured me that he would do everything in his power to get me in a quality vehicle. He worked tirelessly with the finance department to get me all the discounts and incentives that resulted in me driving off with my first new vehicle (2016 Altima). This car is unbelievable, I am still learning all of the technology that this car has! I was credit challenged with a balance owed on my car but Cesar made me feel confident that he could make the deal happen and he delivered above and beyond my expectations. I don't even have to go to the DMV because they are a one stop shop and they provide you with your tags and registration, what more could you ask for. I do believe that he really cares about satisfying his customers. If you want a real compassionate salesman that can get your deal done, do yourself a favor and go see Cesar Yanes and the Nissan Criswell family in Germantown, Maryland.

Ruben

Mar 27, 2016

I had an excellent experience buying 2016 Nissan Rogue at Criswell Nissan in Germantown. Rod Heskee was a tremendously helpful sales associate. Rod was very professional, polite and honest person. He carefully explained all the features available and never pressured me to consider options I didnt need it. I left feeling like I got the best deal possible and the right vehicle for my family. I would highly recommend Criswell Nissan in Germantown to anyone looking for a new car.

sockie

Mar 26, 2016

I felt that they were listening to my requirements. They were not trying to push SUV's that were on the lot, but were searching off-lot to find an SUV's that MET my requirements. This is the second vehicle that I have bought from Criswell in the past two years. I came back to Criswell because of the great sevice that I recieved on the purchase of the first vehicle. That service continued on the second purchase.

Lashae

Feb 23, 2016

You'll never have a better car buying experience than at Chriswell Nissan. My salesperson Sam Trabulsi was amazing, not only did he stay late, he negotiated a better deal for us and got me in my dream truck!! He worked tirelessly with Victor from finance (who was also amazing) to get me the best deal. In the days to follow my sale he contacted me to make sure everything was great and even helped me set up my Bluetooth and showed me the electronic features on my vehicle. If you are in the market for a new vehicle, Sam's your guy!

amiles884

Feb 22, 2016

Going into getting a new car, I knew I wanted a Nissan Rogue with a dark interior. I did the research and found the vehicle I wanted at the Criswell dealership. I spoke with Chris Sommers on the phone on a Friday and set up a test drive on a Saturday. Unfortunately when I got there on Saturday, they had sold the Rogue I wanted after Chris had left for the day. We sat down and and talked about exactly what features I wanted and the price point I wanted to stay in. They didn't have exactly what I wanted in stock so Chris took down everything I wanted ( moon roof, no navigation, exterior color, interior color, etc) and even my second choices and sent the specs to their buyers so that I could get everything I wanted. It did take a few weeks but Chris kept me informed of what was going on every step of the way and even handled service issues that popped up so I wouldn't have to. I also dealt with Victor in the Finance office. He made everything quick, easy, and as painless as it could be.I have even sent others Chris's way because he made buying a car so easy. He is definitely a car salesperson to trust which is rare these days because he wants the buyer to be happy not just sell a car.

jadrummond25s

Feb 22, 2016

Dealing with multiple identity theft cases which led to a repo in my name I never knew about and multiple other issues on top of a nasty divorce, I was hesitant to deal with a dealership after my previous car bit the dust. Having dealt with Chris Sommers before due to helping a friend buy a vehicle from him with exactly all the features she wanted within her budget, I knew if anyone could help it would be him. I gave Chris a call and told him my vehicle died and I was looking for something new. He immediately told me to come in next chance I got because he had the perfect vehicle for me and he could make it happen. After I came in he laid the plan out on the table, explained everything, answered any questions I had with no problems or hesitation. He brought me to my new car, an Altima and told me he was making sure I got the sports package as he noticed I eyed it previously. He suggested I go for a 3 year lease to lower the payments and that would help start raising my credit again and build a relationship with the dealership to help me with a purchase if I wanted to go through them later. Krystie was on top of everything in the Finance department. Constantly pushing and pushing to get me the lowest rate possible which made my payments easily affordable. Overall, this was an oxymoron of a dealership.....an honest dealership is unheard of and this one was straight forward and to the point while still being extremely friendly.

May.K

Feb 20, 2016

My family had a great experience purchasing our car from Sam at Criswell. He made the whole process so painless, and he is the best dealer we could have asked for!! He gave us an amazing deal and is always looking out for the customer's interest. He was attentive throughout the entire process and spent absolutely as much time with us as we needed, showing us the cars, answering all of our questions, etc. Part of the reason we went with Criswell was because of the great customer service!

Bellus

Feb 20, 2016

Buying a new car with a trade-in is often as funny as dealing with the DMV or getting a root canal. I bought a new Altima and got the nicest, most professional treatment from Chris. The process was fast, short and sweet as we came to agreement in less than 20 minutes! I have been a Nissan customer for 30 years and bought Sentras, Pathfinder, Maximas and Altimas in 8 different dealerships. Chris Sommer is the best Nissan salesman I have ever delt with. Should you want to buy a Nissan in this area, he is the man to talk to!

Nicole203

Feb 19, 2016

Rod was my sales person. I couldn't of asked for a better experience from the time I walked in until I left with my new car. He was courteous, professional and listened to my every need. He was so attentive and patient with me, I couldn't of asked for a better experience. It's hard to find someone in sales that cares more about the buyer and their needs more than the commission.The negotiations and final paperwork was even pleasant

Jonathan

Feb 12, 2016

I have an Altima, (leased), and I have had routine service done on it here, at Criswell Nissan, ever since I got my car...The Service people are fantastic !! Courteous, helpful, and seem to genuinely care about their customers. They do whatever is necessary to ensure I'm happy with what they have done, including explaning everything and make recommendations in situations where I don't know or I overlook something. They even tell me when something I ask for is not needed, and explain why I would have been wasting my money. I cannot think of a reason I would ever switch service providers - I have found my "service home" and I wholeheartedly recommend them !!

Debbie8181

Feb 9, 2016

I dread the car buying process based on previous experiences that have been equivalent to getting root canals! I knew I wanted another Murano but did not want to return to the dealership I had worked with previously that used high pressure tactics and were down right rude. Criswell Nissan had come highly recommended so I reluctantly stopped by one afternoon. I met Kwame Otchere and Jeff Greene on my first visit and I knew I was in the right place. They both were extremely professional, knowledgeable and helpful. My lease is never an easy process as it goes through a company that is based in the South. They helped every step of the way and made it a very easy transaction! When I went to get my oil changed months later, they both recognized and made a point to say hi and ask about my kids, job, etc. It is rare these days to receive a high level of customer service.... If you're in the market for a car, you cannot go wrong with paying a visit to Kwame and Jeff!!!

rock2626

Jan 30, 2016

I had a great time with my sales man Sam Trebulsi, he gave me the best deal I could ask for. My visit to Criswell was painless with some of the best customer service I ever had. When I went to finance Victor Villalobos was every courteous and explain ever part of the finance process.

archie1709

Jan 29, 2016

There were a couple of times where the mechanics of this dealership's service center did shortcuts to my car related to service. For example, there were times where my break fluid, coolant, and wiper fluids were not topped off. I was a bit annoyed by that.I then spoke with Patricia. Patricia actually had the mechanic walk outside to my car, service my car, and then confirm that it was done. Another time, the mechanic did not put the sticker on my car as far as next oil change/service goes. I talked to Patricia, she then did it herself.Henceforth, Patricia ensured that the sticker is fixated on my car and that the fluids are topped off. He is awesome and he does a great job with quality of service for the service department.However, those mechanics need to be inspected more because they really leave Patricia with so much of the PR fixing for that place.

Bill K

Jan 16, 2016

Buyers beware... I spoke with Jerome White and Cesar Yanes numerous times over a 2 week span. I came to a price agreement with Jerome and even had him send over a dealer quote sheet to confirm his numbers, rates, and pricing. I also sent many emails and text messages to both salesmen. I informed both men that I would be at the dealership first thing on Saturday morning. I left my house and drove 200 miles and three and a half hours with my wife and 2 year son, only to find out they did not even have the vehicle in there possession yet. In addition, the pricing went up/I was then told by Jerome that he made the mistake, however he would not honor our already agreed upon price. If these are the kind of people that Criswell and Nissan employ I will be taking my business elsewhere, and urge anyone else in the market to do the same.

HAPPY CUSTOMER!!

Jan 4, 2016

GOT THE BEST DEAL EVER , GOT THE BEST DEAL, EXTREMELY HAPPY WITH MY PURCHASE. THANKS TO JAE, JEROME AND VICTOR , FOR MAKING THIS AN EASY PROCESS , VERY NICE, PROFESSIONAL , FAST, NO HASSLE, EFFICIENT EXPERIENCE. FROM TALKING TO JEROME ON THE PHONE TO JAE MY SALESPERSON THEN WRAPPING THE DEAL UP WITH VICTOR IN FINANCE. WILL BE PURCHASING ALL MY CARS FROM THEM FROM NOW ON . RECOMMENDING ALL MY FAMILY AND FRIENDS. THANKS AGAIN GUYS .

Wvunut

Dec 30, 2015

I recently traveled more than an hour to buy a vehicle from Criswell. I spoke to Sam on the phone and he offered me a better deal than my local Nissan dealer. Krystie was also very helpful during my purchase. Thank you both!

MuranoMan

Dec 21, 2015

You'll never meet a more pleasant salesman than Sam Trabulsi at Criswell Nissan. He really knows the cars inside and out, and truly will go above and beyond to help you make the best decision. He even was out in a cold rain to help us get a question answered.... After the purchase of a new Murano, he stayed late on Sunday evening after closing and spent a lot of time going over the new tech features with me, and he worked with the Service crew to get the clear gleaming bright and beautiful with any minor inside smudges cleaned. Krystie in Finance was extremely pleasant as well. Overall it was probably the best car buying experience I have ever had.

hnoor79

Dec 21, 2015

I recently bought a 2015 Pathfinder and was happy with the overall experience. The dealership was no pressure and Sam got me exactly what I was looking for and more. Thanks

GoNissan!

Dec 21, 2015

My 2nd Nissan dealership trying to buy a Nissan. What a huge difference in Criswell's approach! No pressure, just an attentive salesperson who listened to my wish list and drove up the exact car I wanted...color, features and all! Couldn't have been any easier. I so appreciate Rod and all he did to make my experience so wonderful. Thanks to Krystie and her expert knowledge in finance to seal the deal.

Carlover03

Dec 17, 2015

I live in the Germantown area and I have been taking my Altima for oil changes at my local Jiffy Lube. I had a terrible experience a few months ago there and I decided to read reviews online so I could take my car elsewhere. I figured that an actual Nissan dealership was my next move and that I would treat my car for the holiday season. I read a few good reviews about Criswell and I figured I'd give them a try. I didn't know what to expect. The folks at Jiffy Lube have always made me feel like I'm inconveniencing them with my business and my questions. I want to make sure my car will last me as long as possible. I read on a review that I don't need to make an appointment at Criswell so I brought my car in on my day off. Upon arrival, I was immediately greeted with a warm smile. The service attendant Patricia told me that they would change my oil and also look my car over as I expressed that I wanted to make sure I was ok for the winter months. She showed me where the waiting area was located as well as the great coffee machine. (Unavailable at the Lube) I sat comfortably, for what seemed like a short time and she then came to find me to let me know that I had done a great job of taking care of my vehicle. I had a few questions about my tires and she recommended that I look into changing then very soon. I was really pleased with the efficiency and the overall customer service. I will never take my Altima anywhere else and I will more than likely get my new tires there soon. I would definitely recommend this service department to anyone with a Nissan. I also got a free car wash!! They do a great job of training there associates with an emphasis on customer service. I have a few more payments to go on my car and I would consider buying my next vehicle there also. Everyone seemed friendly.

Letswork24

Dec 10, 2015

Yesterday i went to buy my first car at my first dealership . I was a bit skeptical but once i got in touch with sam i knew he had my bedt intrest in mind . He was proffesional and patient and willing to pick me up with no guarantee of a sale . He seemed to know exactly what i wanted and had it waiting for me. I am very pleased with the car and the great service sam and victor provided me . It was more then just a sale and i felt like they honestly cared about what was best for me . Thank you and I highly recommend This dealership! 5 stars across the board

Joey Chambers

Oct 24, 2015

Excellent service, no haggling with the purchase price, original quoted price was the best offered from other dealers. Chris, work with getting the car I wanted with-in my budget. The entire staff was great. Multiple follow ups to see if I was satisfied with my car. Absolutely Great!

rouge2015

Oct 19, 2015

awesome very happy with my rouge and the service I will tell all my friends and I have thank you so much you made it easy and a pleasant experience thanks again Elvira k

A. Wheelock

Oct 5, 2015

Dave helped me last week when I pulled in with a tire warning light. He was very friendly and professional and reassured me that they would take care of my car ASAP even though there were many other cars waiting to be serviced. I got settled into the lounge for a long wait, but they handled everything very quickly and efficiently. I am always impressed with the service at this dealership, but last's week's experience really made my day.

DavidG

Oct 3, 2015

I couldn't be happier with the level of expertise and service I received at Criswell Nissan with Dominique Vattuone. Several of my friends bought cars from him under Honda. I was told that he is knowledgeable with all the car lines in this car dealership. I went directly to him to talk about the Nissan Altima and Maxima. I was certainly not disappointed.Dominique took the time in showing me the Nissans. He is knowledgeable with them and ensured that I would be happy with my final decision which I decided on a 2016 Nissan Maxima.I recommend visiting Criswell and making a point to talking to Dominique. He's knowledgeable with their car brands. I would certainly buy again another car from him.

Yesman

Oct 1, 2015

Mr. Sommer is professional in every sense of the word. He was always prepared and knowledgeable about the product. He was very forthcoming with information. Very pleasant person and is an asset to Criswell. He made the transaction happen that might not have occurred with another sales person. My next car could be a Nissan due to Mr. Summer's actions with this sale.

DRS15

Sep 11, 2015

I recently had problem with my Pathfinder. I thought the battery was dead or something worse. I was able to get the car to the Germantown dealership. I drove in waved at Crystal (the service person) to come over. I told her I could not turn the car off. She jumped into action and got the whole team involved. They moved cars around to get my in the back to check everything out. It was amazing. I soon found out it was a battery cable that had loosened over time. They fixed and cleaned everything. All free of charge. I had my car back in no time. I was so appreciative of everyone's efforts!!!!!!

Yarimyh

Sep 4, 2015

Today I made first vehicle purchase! I had visited various dealerships and I wasn't pleased with their customer service. It wasn't until I came to Criswell Nissan that I was actually able to walk away happy and super pleased with everything! Sam (sales person) worked closely with me to ensure that I was a satisfied costumer! Thank you Sam! I will be returning to make future purchases! I can say that my first experience buying a car was awesome :)

CBradley1151

Aug 24, 2015

I used to live in Rockville and I would take my Nissan in for service at the Nissan dealer there. I dreaded even getting an oil change. The service consultants were rude and it always took forever! I recently moved to the Germantown are and I was surprised to find out that there was a Nissan dealership close to my home. I had to get a simple oil change and I didn't know what to expect based on my previous dealings with the Rockville Nissan. I went in expecting the worst and boy was I wrong. I had the pleasure of being help by Patricia Guevara. Now I will never go anywhere else. She was friendly and very informative. She answered all of my questions and didn't make me feel dumb for not knowing much about mechanics. I was in and out within 45 min and they even washed my car! I would highly recommend to do all Nissan servicing there. Just make sure that you ask for Patricia!

Thilanka

Aug 13, 2015

I would like to take this opportunity to thank you for the exceptional service provided by Edwin Perez (Sales Consultant) and Victor Villalobos (Nissan Finance Specialist) at the Criswell Nissan to our family when purchasing a car. The Nissan Versa is our first car we purchased from your company. During this purchase most Importantly I am thankful to Victor Villalobos because after choosing my car I was really not sure if I would be eligible for a loan because my credit history was only four months old as well as the insurance companies quote me very high prices because my license were new. But Victor rescued me from all the hassle, He passed me a loan with a very low interest rate and also He went out of the way and got me a very special reasonable rate for the insurance which no one offered me at the time. He made it happen.Both of their excellent service made our family members to continue to call Criswell Nissan when we're in the market for a new car in future. I have also referred other people to Criswell Nissan. Thank you again for your excellent service." - Thilanka Dolamulla

red altima

Aug 7, 2015

I REALLY ENJOYED MY EXPERIENCE at CRISWELL..EVERYONE WAS SOOOOO NICE..?? ESPECIALLY SAM TRABULSI AND VICTOR IN FINANCE.. I HAD A BAD EXPERIENCE AT 3 OTHER NISSAN DEALERSHIPS ..THESE SURVEYS REALLY DONT GIVE THE VALUE OF THESE FOLKS..ITS BECAUSE OF CUSTOMERS LIKE ME AND OTHERS THEY GET MENTION..BUT MORE NEEDS TO BE DONE FOR EMPLOYEES LIKE THESE..$$$$ !! A LOT OF PEOPLE VALUE MY RECOMMENDATIONONS..I WILL DEFINITELY BE SCREAMING THIS DEALERSHIP TO THEM..?? MR.SAM & VICTOR YOU GUYS ROCK!! ????

disaffected

Aug 4, 2015

I have been taking my 2004 Murano with 104,000 miles to Criswell for several years with variable satisfaction. It always seems expensive but a lot of the time I feel I get straight advice about what needs to be done. Not today--I went in for a service soon light. I was told it would be a diagnostic of $135 if I declined service. They found about $3,500 of recommended work to do, of dubious necessity, when the diagnosis showed only a "minor fume leak" from the gas cap. Then when I declined the work they charged the $135 plus a 10% environmental shop supplies disposal fee--even though they had only run a diagnostic screen. They also wanted to get an estimate on how much they would give for a trade in allowance. It felt like a xxxx up service price and hard sell on a new car. Never again.

Simon

Aug 3, 2015

She is great person and very friendly. She is professional and very polite person. Dress well. She should be high position in that dept. She respects to every customer.Thanks

Julie

Jul 31, 2015

My finance and I purchased an Altima last night at Criswell Nissan. Our sales rep was Isaac and he was amazing, to say the least! He met us on Monday evening when we first stopped into the dealership to look at new vehicles. He was patient, knowledgeable of the vehicles we were looking at, and made sure that all of our questions were answered. The car buying process can be stressful and Isaac made us feel comfortable. He, and the manager Randy, provided us with a quote that detailed the cost of the vehicle, incentives/rebates we qualified for, credit for our trade-in, sales taxes, and any fees that applied. The total cost of the vehicle was black and white - everything was clearly shown and they were upfront about everything. While we were at the dealership every employee was friendly and even said hello and smiled in passing. When we returned on Wednesday evening to complete our purchase, Isaac made sure that we knew everything about the vehicle. I sat in the driver's seat, my finance in the passenger, and Isaac went over every button, indicator, and feature. He then had the vehicle cleaned and tires shined while we were taking care of the paper work. The manager also made a point to stop by and 'welcome us back.' Before leaving, Isaac took us to the service department to set-up the first of four oil changes that come with the purchase of our vehicle. He even assisted in setting up the Bluetooth with our phones before we left for the evening. Today, the day after purchase, Isaac called to make sure everything was okay and to see if we had any additional questions. The staff as Criswell Nissan was more concerned with making sure their customer's have a positive experience than just selling cars. The patience, knowledge, attention to detail, and genuine care that the staff at this dealership exhibit make the entire experience personable.

doc2015us

Jul 9, 2015

The service department at Criswell Nissan in Germantown, MD is excellent. Always very courteous, precise and on time. Jobs are done with high quality. I wish to emphasize that my service adviser Crystal Vanderpuije is outstanding. Thank you, Crystal!

Brad-5678

Jun 29, 2015

Visited on 6/26 and met with Sam. I had already found the car I wanted online and just needed to see it in person and drive it. Sam made the entire experience most enjoyable! I also had a very good, relaxed experience with Krystie to arrange the financing. She was very helpful and we arranged everything to my liking. A Super experience all-around.

dongkatsu

Jun 20, 2015

Went in for an oil change on 6/13. Patricia was my adviser. After the service was done I looked around to see if there were any issues with my car. Noticed that passenger side rocker panel had a bump on it. I let Patricia know about the issue. Person who was in charge that day took a look at the issue and told me that it's prob due to improper lifting of the vehicle and told me to come back next week. I get a voice mail from Patricia on Wednesday the june 17th. I called her back and let her know that everything was fine and i will be coming in on Saturday (6/20) first thing in the morning to get the rocker panel issue resolved. First thing out of her mouth was they are too busy and not sure if they will be able to resolve the issue and says something like don't you live far away? blah blah blah and try to get some excuse for me to not come to their department. I told her that we confirmed this past saturday that i will be coming in to get this matter resolved. She says ok and will let the manager know that i will be coming in. At this point I was getting pretty upset as to why she hasn't mentioned this to her manager. I'm assuming that she wanted to hide this issue from him and try to not come to the dealership. This is very unprofessional.As of coming into your dealership... consider yourselves lucky. i just took it to my personal bodyshop and within minutes they were able to fix the problem, free of charge. Bad news for you guys, this will be reported in all social media as well as I will be contacting BBB and state attorney to file complaints.If you guys pride in customer service, then act like one and take action immediately. We got our cars serviced at your shop and you guys are the one who caused this accident. Take priorities in them first before servicing others.

DS

Jun 19, 2015

I bought my Nissan Rogue back in August 2014. I had been to several dealerships test driving cars and just getting aggravated, until I met with Dustin. I loved his no pressure approach and honest answers to the questions about the cars I test drove. He gave me all the answers I was looking for, ALWAYS returned my calls and emails promptly and I got the price I was willing to pay. I left the dealership and thought about the it overnight, called Dustin in the morning and asked him to get the paperwork ready so I could come in and get the financing done immediately without sitting and negotiating for hours. I was out with my new car in about 1 hour. They helped me move my things over to the new car, went over all the features, helped me set up my Bluetooth and off I went. Best birthday present ever! Wish all sales people worked like him with quick answers and a laid back approach. I felt like I knew him forever by the time I left. Most people now days have researched the heck out of the cars they are thinking about or have a budget in mind. The last thing they need is some high pressured sales tactic. He let the cars speak for themselves.

soddie5

Jun 5, 2015

Worth the drive. Great selection. Knowledgeable sales staff. Sam really delivered. Financing couldn't have been any easier. Had the car I wanted for a great price.

Doc

Jun 4, 2015

I purchased a new car from Criswell Nissan within the last 24hrs. And received exceptional service. This is by no means something new for this dealership, as it is the norm and not the exception. I have had my previous Nissan serviced through this dealership for well over 8 yrs and their staff are knowledgeable about the vehicles and do their best to help the customer understand make educated decisions on the maintenance of cars. Crystal Vanderpuije, Jose Alvarez and their manager Andy Deusa were the first faces of Criswell that I encountered and they have represented the dealership well and was the reason I took the next step to purchase my new vehicle from this dealership.I didn't expect any less of a professional staff in the sales department, but Sam Trabulsi and Jeff Greene exceeded my expectations. Sam's professional, knowledgeable persona and patience in trying to understand my needs before we ever looked at a brochure or test drove a vehicle was something that car salesman are not widely known for, so has has set the bar high for his peers. The efforts put forth by Jeff and Sam to work within my framework was capped by their Financial Advisor Victor Villalobos. Victors meticulous attention to all aspects of financing of my new vehicle went above and beyond. He explained the pros and cons at every step allowing me the opportunity to make the decisions that fit my needs. I highly recommend this dealership and their staff, because they are truly customer oriented not just by saying it on their website, or a commercial ad but how they treat each individual that walks through the door. My relationship will continue with this dealership for as long as they or I reside in the Maryland area.

Neil M

May 28, 2015

My wife and i just completed our purchase of our next car with Sam Trabulsi (with the help of Krystie Zhang who did a terrific job walking us through the finance options). Sam was a consummate professional--extremely knowledgeable about all our options, not pushy at all about completing the sale, and efficient in getting our sale completed under extreme time pressure. He was very personable and respectful, accepting of our specific needs, and delightful to go through this stressful process with. I would highly recommend him as a salesman to choose, one of the best we've dealt with in our history of buying 15-20 cars over the past 40 years (high praise from a very discerning psychologist).

Silvafox1954ataol.com

May 28, 2015

Andy Deus a and his team of Service Advisors and technicians under his guidance and leadership are the best! This is why I have confidence in Andy and his team to provide continuous superb customer service on my Gallant GTZ. They provide same level of service on my 350Z!

Brian S

May 25, 2015

Sam is very easy to deal with, is very proactive during the process, and has earned my continued business with great customer service. He is not pushy and really works towards making sure you get exactly what you are looking for.

lbadran

May 15, 2015

I felt well taken care of and there was little pressure. They were willing to work with my budget and find the perfect car for my needs. I would recommend them to all my friends and family.

CCS0927

May 4, 2015

Best dealership in MD and Sam was a pleasure to work with! Highly recommend working with Sam to get your next car. He was extremely nice, informative, and overall a great person to do business with.

Lori624

Apr 29, 2015

Working with Sam was truly a pleasure, my husband and I found him to very friendly and courteous. Sam was knowledgeable about the different levels and options of the 2015 Rogue so that we were able to narrow down the specifications quite quickly. We felt we got a very fair price on the vehicle and no games were played during negotiation. Furthermore, when it came time to obtain the exact vehicle/options/colors, we were very impressed. We gave Sam our 3 top color choices and he located our #1 choice and brought it to the dealer that same day. We also found the paperwork process to be smooth and expedient, and enjoyed working with Victor as well. Thanks to Sam and Victor for making this such a great experience. We would highly recommend Criswell Nissan and Sam and Victor to all our friends and family. Thanks again!!

rtinker

Apr 20, 2015

I was frustrated trying to find a particular Nissan that I had been looking for, and a day after one arrived at Criswell Nissan in Germantown, I contacted them to see if it was available. I got a response back right away saying it was, so I told them what I wanted to pay, and they agreed. I went in the next day (a Sunday) and despite having to stay late, we made the deal according to how I wanted it. They were very friendly and easy to work with, and even the negotiations were not acrimonious - they simply wanted my business. Sam was super friendly and courteous; he did all of the running around to get my trade-in checked, get questions answered, get documents out of the vehicle, switching plates - whatever was needed Sam jumped up to take care of it. Krystie in finance made closing the deal easy, quick, and painless - she is fabulous. I plan on going there in a few weeks to buy a Juke for my son, even though they are a pretty far drive for me - I think it is worth it.

Ray

Apr 8, 2015

My recent experience in purchasing a 2015 Altima was probably the most pleasant I have experienced. I have owned 18 cars! I have dealt with Criswell in the past for service on my Maxima, and my wife bought a 2012 Altima there. All of my experiences have been top notch. I would, and have recommended Criswell in the past and will in the future. The outstanding people I worked with were Sam Trabulsi and Krystie Zhang.

hsotomarino

Apr 8, 2015

I walked in with high expectations from your team, and as always, they were met. Sam was very helpful and listened to my concerns and wants. The entire team was great.As always, great job everyone!!!

Paris697

Mar 25, 2015

We cannot say enough about our experience at criswell, and specifically about Dustin Davis. Mr. Davis helped us purchase a car for our daughter in august 2014, and every step of the process there was so pleasant we went back when I needed a car. Dustin is very knowledgable, courteous, and a genuinely nice guy who made sure we knew what we needed to and got what we wanted.

unhappy

Mar 24, 2015

Lots of talk about how great there deals are. After a 2 1/2 hour drive I found that the deal was nothing close to what we had talked about over the phone. My trade was a good clean car for the year and milage, even sent them lots of pictures but when I got there I was told my trade wasn't what I discribed. I had high hopes for this dealer only to be let down. Later that day I got the same vehicle for thousands less at another dealer.

Tiffany

Mar 24, 2015

Hello my name is Tiffany Wade and I am a very happy customer I was referred to Sam Trabulsi to buy a car and with the help of Randy and Christi I am now in my new 2014 Nissan Sentra the help everyone gave me was unreal they are the absolute best they went above and beyond and I would recommend Criswell Nissan Germantown if you are looking for an amazing deal/save money and get the best customer service there is please come here and ask for Sam Trabulsi this team is amazing you will not be disappointed I sure am not!!!!!!!! Tiffany

Pam

Mar 17, 2015

I can not find the words to express my experience at Chriswell Nissan in Germantown other than I felt right at home! The professionalism, knowledge, expertise and kindness is beyond what I expected. Sam Trabulsi went above and beyond what anyone could ask for. I would recommend him to anyone looking for a car. His mannerism and salesmanship are to be commended. Once I finished with Sam i had the privilege to work with Jeff and Randy who were awesome too! If you are looking to buy a car i recommend you stop by Chriswell Nissan in Germantown you won't be disappointed and thanks to all from the bottom of my heart for making something stressful enjoyable!!

sharump

Mar 15, 2015

We were very pleased with Sam Trabulsi, We enjoyed him and his customer service from the moment we walked in. He did all his work in timely nice and professional manner. He even drove the car to my house with no hesitation. Very nice, knowledgeable, and helpful. Enjoyed very much.

Koala26

Feb 28, 2015

I would just like to say that I have had the most exceptional experience at criswell auto! Leon Travis and Kwame Otchere were very patient, knowledgable, kind and helpful with BOTH sales of our vehicles. They did not ignore us when we visited the showroom nor did they hound us. The second visit was fun when we called to see what Nissan had to offer Leon was more than helpful. He went beyond his way to make sure we were comfortable with our purchase and if not willing to show other options. We will recommend everyone to go to Criswell auto in Germantown Md. Thank you Leon! Thank you Kwame! Angie and Calvin

Elaine

Feb 19, 2015

Sam Trabulsi, the sales representative whom I met with is very professional and caring to the customer. Very nice experience working with Chriswell in Germantown.

jbroady69

Feb 17, 2015

I was pleased with the customer service. Sam was very polite. Proffesional. And was concerned w my needs and what i was looking for. The truck i saw on line was on site and they made my purchase smooth and effortless

AMK

Feb 15, 2015

Had a wonderful experience with Dustin and everyone at the dealership. Prices were considerably less than other dealerships we visited and the experience could not have been easier. Going through the whole finance process was easy with Krystie! From the initial phone call to having a car ready for us to look at - would highly recommend to anyone looking to purchase a car and getting an amazing deal.

Silvafox1954ataol.com

Feb 13, 2015

What amazing experiences I've had at CRISWELL Nissan, located in Germantown, Md! Service Manager Andy Deusa and his team of professional and very experienced Service Advisors and Technicians have kept my 2003 Nissan 350 in immaculate condition. The customer service that I get from Andy and his team is beyond what I could have ever imagined. They take the time to get to know customers through general conversation with the customer. They genuinely listen to the specifics of the customer's concerns so they can better able service the customer. I originally purchased my 350Z in 2003 from DARCAR Nissan in Rockville, Md., and I had the worst experience as a customer that anyone could possibly imagine. DARCAR kept my newly purchased car for almost a month, just to get the imperfections in the rims repaired, and they NEVER offered me a loaner for a day or two. Without a doubt, that would have NEVER happened on Service Manager Andy' Deusa's watch! He is meticulous in striving to please the customer, even if a temporary loaner is absolutely necessary, if your car is down and you need to make arrangements for alternate transportation until your vehicle is ready. Now I don't know if CRISWELL Nissan could approve a loaner for an extended amount of time, but I do know that Andy will do everything humanly possible to get the customer's car back on the road with the necessary repairs made. Might I add that CRISWELL has even serviced my Mitsubishi V6 Galant GTZ. I was like, gee and I thought I had to take car to a Mitsubishi service department, when I was told that CRISWELL was more than happy to service my other car. That there, put the icing on the cake for me to know that CRISWELL Nissan is a one-stop shop.From the front bay area to the Master Technicians, I enjoy the best of customer service in how I am greeted and informed of what repairs need immediate attention, and the repairs that can hold off for a while. Andy is at the helm of the team, and the team is only as good as their leadership. They are a reflection of him and his leadership and guidance in ensuring that ALL customers are kept informed of status of repairs work. In the many years that I have had my car serviced at this location, NEVER have I ever been disappointed. From my observations and experiences, I clearly see that their goal is to please every customer to the best of their ability. I've had to leave my car there for a few hours and was comfortable with doing so. I knew when the shuttle driver came to pick me up from my house in Gaithersburg, MD., to transport me back to CRISWELL, that my car was repaired with the level of care that I expected and then some. From Andy, down to his Service Advisors Crystal, Jose, Kevin and Dave, I personally feel a connection to all of them. They treat me with respects and talk to me in layman's terms since I am not a mechanic. I just gas up and go, so what do I know about the mechanism of a high performance car such as the 350Z??? While in the bay area, I've observed them treating other customers with the same level of attention and care, and more importantly with the utmost respect. They ensure that ALL customer's concerns are heard and they (Andy and crew) direct their attention to the mechanical issues at hand. I have to give the mechanics and Master Technicians their kudos as well, they are the best. I always say that Andy and his crew are my extended family because they genuinely care about the concerns of not just me but ALL of their customers, and the proof is in their craftsmanship in providing the customer with detailed repairs made to their cars.On a more personal note, Andy knows that I perform volunteer work for a homeless men's shelter in Rockville, Md. Andy and his crew has aided me in my quest to help sustain the efforts of the shelter through their donations. I am awe-struck at how customer-friendly they all are and have the same concerns as I for those whose needs are greater than their own.My overall review is genuinely based on the superbly outstanding customer service that they provide me when I bring my car(s) in for service. I could not have lucked up and found a dealership, which to me, has the BEST Service Department. Andy Deusa reigns supreme in my book!!!Honorable mentions: Might I add that I thoroughly enjoy conversing with the employees of the Sales Department as well, I love interacting with people and have enjoyed over the years conversations with Kwame, Sean, Chris Rod, and Marcio. Everybody is so customer-friendly, and take the time to greet you and make you feel comfortable in the Criswell environment. When you come through door, you are greeted with a smile by Jeff. I love getting me a hot Mocha from the waiting area, then sitting and watching the big screen television and interacting with the other customers. I cannot say enough about the warm environment that the employees at CRISWELLl create for the customers that are serviced at this location. Even the cashiers always friendly. This is what keeps customer's coming back again and again. From the front door to the back and everybody in between should be commended for the exemplary professionalism displayed and the exceptional customer service provided! I'm sure reviews of this nature makes the General Manager very, very happy, as he should be knowing his personnel are second to none!Sign me as 'a more than satisfied customer'Yvette "Silvafox" Johnson

David G.

Feb 12, 2015

Sam was the greatest. He got me everything I needed right down to the color of the car. Sam is the guy to see if you're thinking Nissan. --Posted as a service per authority of business, review written by customer.

tatandre88

Feb 12, 2015

I was very satisfied with my experience at Criswell Nissan. My sales agent, Sam T., went out of his way to make sure I was completely happy every step of the way and made this process enjoyable. The staff at Criswell Nissan was very helpful and I would recommend them to anyone looking to buy a new car.

New car

Feb 8, 2015

Sam was very helpful and everyone else in the store was very nice. The dealership made me feel compfertable and I would recommend to first time Byers. They will help you every step of the way!!!

pmiller8

Feb 4, 2015

Wow, Sam did an amazing job from beginning to end of the sale. When i pulled in the parking lot i saw Sam in his office, and when i get out of the car Sam was waiting for me outside of the door. I found that absolutely incredible but that is not all. I came in with my 3 year old son who is not very still, Sam kept his Cool with him every step of the way and did not seem annoyed at all. He established what I was looking for and my price range and he reassured me that he could make it happened, which to surprise he did. I came in with my son at 7 at that time my son was starting to get hungry obviously there is not food in the dealership but when i was working with Krystie Zhang Sam surprised my son with a Happy Meal from Mcdonalds, i was very grateful and surprised, no one and i mean no one has ever done anything like this before especially not a dealership. I am very very please with Sam who did a great job. Krystie Zhang is by far the best Finance specialist i have ever dealt with. Was very very professional and walked me through everything, I must say i walked out of the dealership 100% happy. Amazing dealership experience from start to finish Sam and Krystie, i can see you guys running the place in a couple years! Once again Thank you to the both of you!!!

bhavk0905

Feb 4, 2015

Sam is very knowledgeable, informative, patient and helpful. He stated from the very beginning of the sales process that his goal was to help us select a car that we were completely satisfied with and assured us he would give us the best deal he could. He did exactly that! :-)The Sales Manager, Jerome White, also did everything he could to help with the sales process. Krystie from Finance was super pleasant to work with and explained all of our options and was extremely efficient. It was a very smooth process and end to the sales transaction.

tronmason

Feb 4, 2015

I had the opportunity to work with Sam on my recent purchase of my new NV Passenger van. He was polite, knowledgeable, and very respectful of my time. With my family along for the experience, he made sure they were comfortable and was totally transparent when it came to negotiations. I appreciated all of it! I'll be recommending this location to all those interested in owning a Nissan. Great experience!

knethercut

Jan 30, 2015

Sam was the greatest. He got me everything I needed right down to the color of the car. Sam is the guy to see if you're thinking Nissan.Kathy Nethercutt

kneher

Jan 28, 2015

My husband and I went to Criswell Nissan today and had the best experience buying a new car!! Sam and I spoke over the phone concerning a new car. Within an hour, we were down at the dealership purchasing the car. Best experience I have ever had buying a car!! - he is kind, generous, and a great sealer all around. Krystie, in the finance department, is also one of the best! She is the most down to earth person in any finance department I have been in. Never had an individual like her!! These two employees are the best I have ever dealt with. If I have to buy another Nissan vehicle, which I may have too soon, I will be back to see them. Thank you so much!!!

Jeremy19236

Jan 27, 2015

I visited Criswell Nissan this evening in hopes of purchasing a new Pathfinder. Although we did not make a deal, I had a pleasant experience with my sales person. As I was preparing to leave the dealership, the sales manager, Jeff Greene, became involved in the negotiation. I explained that I understand they had a business to run and it was okay that we weren't able to make a deal. He told me " it's only $500, that's nothing if you're financing." I explained that I understood it would make a minimal difference in the monthly payment, but that I came in with a number in mind to spend, and due to unforeseen circumstances it wouldn't work out. I assume he did not like my answer, as he then arrogantly and dismissively turned his head and began talking to a co-worker. I was immediately offended and told him so. I asked for his name and business card, but he did not supply it. I was okay with not being able to make a deal, but I find it appalling that I would be so disrespected, in front of other employees no less, for being willing to walk away. I feel that a sales "manager" should set the precedent for the standard of service expected from their staff. I think he could have taken a few pointers from his staff. As I stated previously, we had a pleasant experience with our original sales person, but after my brief interaction with Jeff, I will not be returning to Criswell Nissan, or anyone other Criswell for that matter.

GaryS

Jan 23, 2015

Sam Trabulsi, the salesman, was truly outstanding. He made it very clear that his primary concern was helping me choose a vehicle with which I would be absolutely satisfied - and he succeeded! Of particular note was his willingness to show me another make vehicle sold by Criswell so I could compare side-by-side - how awesome is that!!With the understanding that everyone I dealt with at Criswell was just plain great, I also want to acknowledge the outstanding efforts of the finance manager Krystie Zhang. She made that part of the transaction both a breeze and actually pleasant!Finally, I'd like to give a shout-out to Jeff Greene. Due to a misunderstanding on MY PART, I had a concern about the pricing. Jeff helped me see what was really happening (a better than expected deal, not worse); and while it was my error all along, he went out of his way to ensure a great buying experience at Criswell Nissan! Jeff also was instrumental in finding the car with the trim and options I wanted!!

Happy new Customer

Jan 13, 2015

From the parking lot to the showroom, Superb customer service was in place. Sam greeted and was very knowledgeable in providing needed information in seeking a car to fit" my style and taste". Sam made shopping for a car much easier than expected. Sales, customer service, and Criswell is a perfect combination in a highly competitive auto market. I went to several dealerships, but Sam ended up being my salesman of choice. Thank you Sam and and Kystie for making my new car search a success story.

Emily S.

Dec 10, 2014

This was a great car buying experience. I researched online and dealers and cars, and when I finally arrived at criswell Nissan in Germantown, the experience was the best I've had out of all the dealerships I visited. Sam had the vehicle all ready when I arrived and he knew every detail of the car. There wasn't anything I asked him that he didn't know. I was very impressed by his knowledge and professionalism. Krystie was amazing as well, her customer service relations are unmatched. I want to thank criswell Nissan so much for everything! I recommend them to anyone and everyone looking to purchase a great quality new car. --Posted as a service per authority of business, review written by customer.

mflores7658

Dec 7, 2014

This was a great car buying experience. I researched online and dealers and cars, and when I finally arrived at criswell Nissan in Germantown, the experience was the best I've had out of all the dealerships I visited. Sam had the vehicle all ready when I arrived and he knew every detail of the car. There wasn't anything I asked him that he didn't know. I was very impressed by his knowledge and professionalism. Krystie was amazing as well, her customer service relations are unmatched. I want to thank criswell Nissan so much for everything! I recommend them to anyone and everyone looking to purchase a great quality new car.

SEH7232

Dec 4, 2014

Criswell was our last stop after six other dealers, and we're glad we made the trip. From the moment we walked in, Kwame was very friendly and professional and got us into the vehicle we were interested for a test drive. We had spoken with Sam on the phone, but they were clearly good at working together like a team. Sam took care of us the rest of time there. He's really knowledgeable about cars. He encouraged us to check it out in the garage and never used any of the annoying and "hard" tactics we were subjected to at other dealerships. No tricks or bluffs, just professional service. Sam is smart and polite. He (and earlier Kwame) worked hard to answer all our questions about the vehicle. Brian in finance was very thorough and also very straight-forward and clear. No slick sales, and we never felt pressured even though it was late. All the staff graciously stayed after closing to help us finalize the sale so that we didn't have to make a second trip to pick up the car. This makes the second car we've bought from a Criswell dealership.

mark.carnie.9

Nov 30, 2014

I recently filled out an online form to get prices on a new Nissan Leaf from several dealers. Sam T. was the first one to contact me and set up a test drive. He was very knowledgeable and did not try to pressure me into buying a car right then and there. He had a Leaf ready when I arrived for a test drive, and was able to give me a lot of information about the car. The price that he quoted me was fair, and I didn't end up going to any other dealers. I highly recommend Sam T. if you are in the market for any Nissan. Not only is he knowledgeable, but he is also personable and friendly and does not stoop to pushy sales tactics.

itscurley239

Nov 30, 2014

Just recently purchased a used Hyundai Elantra for a great price. Sam was extremely friendly and polite, and was set on getting me the best deal possible. He was not pushy. He was also very honest about what he knew concerning the car, warranties, and pricing, and was always ready to get find any information that I asked for if he did not know the answer off-hand (which was very much appreciated). If you go out to Criswell Nissan, you would be doing yourself a favor to ask for Sam Trabulsi.

danayo1

Nov 21, 2014

I went to criswell after seeing the used car I was looking for online. Sam was very helpful and informative. Everyone took their time with us...even though it was long after closing time. Sam T took great care of us even after the sale was closed. I got a great deal with great service. Thanks!

S. L. L. Tilgner

Nov 14, 2014

I spent my entire 1-hr lunch break one day calling Criswell Nissan with the specific request to speak to the service technician who performed the hands on inspection of a used vehicle I wanted to buy long distance. Isn't that a normal question and reasonable request? Apparently not! and was given the run around and wasted an entire hour on this dealership. Never have I been put on hold for so long and forgotten too, listening to 1000X rings, with no one ever intending to pick up. Nor does the receptionist come back on to attend to your request. Who does this anymore when it's well known to all sales people the importance of customer service??!!! ONE HOUR WASTED WITH ZERO RESUILTS.So Criswell Nissan, poor customer service is earning you extremely low scores and negative comments here, which equals bad reputation. I'll ask the people at the Nissan dealership here in Nebraska instead, where we are always attended to, questions get answered promptly, receive friendly service, and are treated like viable human beings.

Virginia buyer

Nov 1, 2014

I purchased a used car from Criswell and arrived prior to my expected salesman's hours. The rest of the staff was very helpful, taking me for test drive of the car I wanted to check out until Franklin, my salesman showed up. The entire process was not contentious at all and I was very pleased with the approach. Franklin worked hard to make sure the entire buying process went smoothly from negotiation, to closing, to exiting dealership on my timeline. Thanks for help.

nelsonfc

Oct 16, 2014

I pick up my car today in the morning .I leave in the dealer yesterday for the first service. I'm very surprise the car is dirty, no clean at all .PSI Tires are all deferents so the dealer don't check tire pressures either. This is the more poor dealer service I got with car in all my entire life. The in car is new 2014 Altima and have mileage problem too but the dealer don't found any problem either...Nelson Fuentes C703 851 3730

jai.song.501

Oct 12, 2014

Sales person david was nice.....but sales manager Alex was Very rude...dishonest about the car being in a price. ..Would you buy a car at sticker price..?I showed him other dealers price... He said ....I dont belive internet .. I just belive my computer...I am loseing money already with this price...if it is true why dont you go buy a car from them..I turned my back without any regreat...

Tatyana

Sep 24, 2014

We were satisfied with the purchase of new Maxima. Our salesperson Sam was very attentive and patient. He worked hard and answered all our questions. After we purchased the car I came to this dealership twice with more questions. Every time Sam was helpful.

Mercedes Lima

Aug 26, 2014

Jerome white was very professional and nice to work with in finding me the car I really wanted. I would like to recommend his help to anyone that needs good service. Thank you very much. Muchas gracias.

jkmclane

Aug 16, 2014

I was looking to add a vehicle to my company and found a 2013 NV high roof cargo van online at Criswell. It had the tow package, side air bag curtains and V8 engine I needed. The price was very competitive after looking at literally hundreds of NV's online at dealerships within 500 miles of my location. I wanted a 2013 and they were getting scarce. I was making my decision about the purchase and I waited too long and someone else purchased the van. David and his manager went to work and located another identical van at another dealership. However, they had someone walk in and purchase that van before we could secure it. I started to give up hope that I would be able to find a new 2013 with the options I needed and once again went online looking at inventory and calling dealerships. Some didn't return calls, others acted like it was an inconvenience to do any searching for a customer. If there was one on the lot and readily available that didn't have what I wanted they would try and sell me one of those. Then I got an e-mail from David saying his manager had found one more identical van and it was a few hundred miles away. They offered to pick it up and also to honor the original quote of the first one.I am 250 miles away in Salem Virginia and they made sure when I made the trip to pick it up that I was picked up at the rental car drop off location, that all the paperwork was ready,and the van was detailed and had a full gas tank. I know that when I'm ready to add another vehicle to my small company or add a personal vehicle, I'm just calling these guys first.

dickersonquarry

Aug 6, 2014

So glad to have the opportunity to work with Sam and Jerome...entered the dealership just as Jerome was finishing his telephone call. We caught each other's eye and he came out of his office and greeted my wife and me. He took us out to the lot to view the available trucks and when we found exactly what we were looking for, we all returned to the building to start the process. Jerome passed us on to Sam Afgan, who had just started with Criswell. Jerome had taught him well, because we had a most pleasant interaction and made a deal. Frank was kind enough to help the "newbie" when he ran into problems with entering data into the system. Kudos to him for being a team player. Finally after returning with my trade vehicle, I sat down with Krystie to finish the paperwork. She was delightful. Very professional and personable transaction, where I gladly gave her my money...Not a single disappointment from start to finish. Thank you for training your staff in the fine art of superior customer service. AND, I drove away in a brand new Nissan Frontier, filled with gas and washed and detailed. Great job!

Milicent

Jul 29, 2014

Randy Smith & Rod Heskee were amazing to work with! They were able to get me the exact pathfinder I was looking for at the right price. I would recommend Criswell Nissan to my friends and family looking to buy a new car. Rod was wonderful at explaining all of the features of my car and even synched my phone to the blue tooth before I left. My last car was a 2006 Toyota and a lot has changed in the past 8 years. I really appreciated him taking the time to go through some things with me.

crctms

Jul 28, 2014

I went in for an oil change and tire rotation. the oil change was past of my plan so there wasn't a cost associated with it. The came out after 1/2 an hour and asked if I wanted a car wash too. A half hour later they apologized for the long time it took and gave me my tire rotation for free since it took so long. I didn't feel it took that long, since I came in without an appointment and was done in under an hour.Everyone is so polite!

kcus777

Jun 30, 2014

This was my first time buying a "new" car, and my experience was great! David Abubekr was very professional, knowledgeable, and polite. The "pushy car salesman" stereotype was not seen here! Thanks David.

bagel75

Jun 26, 2014

Marcio Santos was extremely professional and easy to work with in finding me the exact car that I wanted. I would refer him and the dealership to anyone looking to buy a car. This was the best experience I have ever had when purchasing a car. I am 100% pleased with my purchase and experience! Thank you Again!

Beth18997

Jun 23, 2014

First time buying a new car and was a great experience. My husband and I were amazed with the customer service provided by Rod Heskee. Want to go to this dealer ask for him or Jerome White. Loved the experience! "Posted as a service per authority of the business, review written by customer."

diana1013

Jun 21, 2014

First time buying a new car and was a great experience. My husband and I were amazed with the customer service provided by Rod Heskee. Want to go to this dealer ask for him or Jerome White. Loved the experience!

MarleneAybar

Jun 16, 2014

My purchase experience was very positive especially because my sales person was great and the staff were nice and friendly.Mr. David Abubekr was very helpful, professional, polite and knowledgeable. Also, he was really interested in working with me financially to ensure that we were both satisfied with the price of the car.I am very happy with my purchase and i will highly reccomend the dealership to others.

KD0090

Jun 8, 2014

I just purchased the Nissan Rogue SL from Criswell Nissan, our sales associate Rod Heskee made our car buying a pleasure. Rod, as well as the entire staff were very knowledgable and helpful throughout the entire process. Rod made sure I knew how to use the Navigation System and showed me how to program my own phone in so I could use it immediately! Brian, was very helpful with financing and helped me choose the right service plan based on my driving history. Thanks Criswell Nissan for making our experience exceptional!

sanahaneef

May 26, 2014

Frank Shaffer and Jerome White were a pleasure to work with. They helped me tremendously and in the end I walked out with the car of my choice at a very reasonable price. I would definitely recommend this dealership to my friends and family.

holmes0010

May 22, 2014

This man was great! He helped as much as he could and even had extra tips for me. I would definitely recommend his help to anyone that needs good advice.

plym67cuda

May 21, 2014

We recently purchased a brand new Xterra. A few days after our purchase we noticed a problem with our vehicle. We called Dustin and he took care of everything for us. When we arrived Dustin made sure the Service Center addressed the problem, resolved a technical issue with a wrong tire, and had us out in a jiffy. Dustin's personal service was outstanding! He made sure everything was handled as if we were a member of his own personal family. I wouldnt hesitate to recommend him to anyonw looking to purchase a new vehicle. A++ !!!

Alice516485

May 19, 2014

I purchased the car in May. I called in ahead to get more information on the car, and had all my questions answered by Dustin. He was very well informed, mind you, I practically left him a laundry list of questions. Upon my arrival to the dealership, the first thing I notice is the professionalism and how welcoming Dustin and the staff are. I felt very well respected and attended to. Dustin showed me around the showroom, introduced me to staff, showed me the service station, answered all my questions during the test drive and really made me feel he had my best interest. After settling the contract and walking out of the manager's office, Dustin took the time to explain the benefits and procedures I have as a proud Nissan owner. He had my car ready beforehand and I went my way. I received a courtesy call the following day, and it really left an impression on me. I am happy to say that Dustin really helped make this car purchase experience easy and it feels good to know there is a trusted team at Criswell Nissan. "Posted as a service per authority of the business, review written by customer."

Jr370

May 17, 2014

I purchased the car in May. I called in ahead to get more information on the car, and had all my questions answered by Dustin. He was very well informed, mind you, I practically left him a laundry list of questions. Upon my arrival to the dealership, the first thing I notice is the professionalism and how welcoming Dustin and the staff are. I felt very well respected and attended to. Dustin showed me around the showroom, introduced me to staff, showed me the service station, answered all my questions during the test drive and really made me feel he had my best interest. After settling the contract and walking out of the manager's office, Dustin took the time to explain the benefits and procedures I have as a proud Nissan owner. He had my car ready beforehand and I went my way. I received a courtesy call the following day, and it really left an impression on me. I am happy to say that Dustin really helped make this car purchase experience easy and it feels good to know there is a trusted team at Criswell Nissan.

RanjitBell

May 5, 2014

I have contacted this sales employee Ahmed Kandil for a deal seen online on their website and I needed someone who can close the deal with appropriate information and the best deal.He/They has/have been excellent in service and recommend anyone to reach out to him.Purchased a Nissan Altima 2.5S in the first visit

CS1646

Apr 11, 2014

Customer service was excellent from the time I made a call to go there and when I did get there, they were just as great in handling my service needs in a short amount of time. I even got a free car wash. I will definitely recommend them. "Posted as a service per authority of the business, review written by customer."

Erabanales

Apr 10, 2014

Like I saud I came like always for a change of oil, I didn't know that I had missed important service until Mr. Alvarez asked me questions, and recomended that it was important for safety to rotate my tires for example, I had been driving with tires that were very low on air, I really could feel the difference when they did the service, plus a lot of other items that needed fixing. Mr. Alvarez explained everything so I could understand the procedure. Thanks again and you'll see me soon.

DavidAScheinman

Apr 9, 2014

Dustin helped me figure out the best car for my needs and price range and we settled on the on the 2014 Altima SV. After a test drive of the vehicle he helped me with the finance application and arranged for the preparation of the car and trade in of my old Sentra. After the financial process was taken care of he showed me the important features of the car. The entire process took about 4 hours.

csalira

Apr 8, 2014

customer service was excellent from the time I made a call to go there and when I did get there, they were just as great in handling my service needs in a short amount of time. I even got a free car wash. I will definitely recommend them.

legend2954

Mar 27, 2014

Car was towed to dealer with bad transmission Dave kept me updated daily on what was going on with my truck and I was very friendly during the entire process. Turns out my brand 2014 Pathfinder which just had a new transmission installed at Sheehy Nissan of Annapolis was installed wrong thus causing the breakdown on the highway. Even though the repairs were all under warranty and I did not purchase my vehicle from this dealer I chose to have it repaired here because of the OUTSTANDING customer service I received from both Dave Scott and Andy Deusa. I wish I had purchased my vehicles at this dealership rather than Sheehy of Nissan of Annapolis. Keep up the good work guys truck rides like new again even though it is new lol.

NissanPS

Mar 19, 2014

I had a really great experience buying my car at Criswell. Rod is a great salesman who was patient with me and helped me get the car that I wanted at a good price. I would recommend Rod and this dealership to my family and friends.

SalihaGhaffar

Mar 19, 2014

I bought a Nissan Rogue few weeks ago from Criswell Nissan dealership. The staff is very helpful and genuinely interested in helping you out. From the sales person to the Manager of the branch everyone wanted to save me money and get me the best deal. I highly recommend this dealership!!!

MG1982

Mar 8, 2014

This is my second time visiting Criswell Nissan and both times Jose Alvarez has went out of his way to help me and answer my questions. Crystal helped as well because I had set up this appointment via online and she is who was handling the actual appointment but, Jose really helped ease my mind and even had the technician ride along with me for 10 minutes to locate any noises. I come from a family of GM people (in Service) and I like the people here at Criswell and how helpful they are and kind. From the service dept. to shuttle service all just wonderful!

Steven C. Mongan

Mar 7, 2014

I couldn't be more satisfied the 2012 Nissan Frontier that I bought, from the time I walked into the dealership I was satisfied the salesmen that was I working with , Kwame you are a great salesmen you made the deal, an the dealership was very concern of my needs in a truck , Kwame , I told every one where I bought my truck and they are amazed when I tell them about this dealership and how they treat you here from the time I called and talked to Kwame I knew there was a deal there to be made, I wanted to thank you all at this dealership for helping me

Julia2345

Mar 3, 2014

I'm very satisfied with the purchase of my new 2014 Altima , the sales person was very friendly and patient with my concerns , I truly recommend this car dealer :) "Posted as a service per authority of the business, review written by customer."

Marleny Coreas

Feb 21, 2014

I'm very satisfied with the purchase of my new 2014 Altima , the sales person was very friendly and patient with my concerns , I truly recommend this car dealer :)

Victoria

Feb 4, 2014

I could not be happier with my new (to me) car. I was given an amazing deal, and the whole process was rather painless, unlike other car buying experiences I've had elsewhere. Kwame and Jerome were wonderful to work with. Thank you both!! "Posted as a service per authority of the business, review written by customer."

karinring

Feb 4, 2014

I could not be happier with my new (to me) car. I was given an amazing deal, and the whole process was rather painless, unlike other car buying experiences I've had elsewhere. Kwame and Jerome were wonderful to work with. Thank you both!!

kreamy

Feb 3, 2014

I purchased a 2013 NIssan Juke SL at the end of December from Criswell Nissan. Rod, Ahmed, Jerome all helped make this purchase possible. I had to have Red with Red trim interior which was a rare find. Rod went to Pittsburgh to get it for me and I still got a great deal. Great advice from Jim on financing. Thank you all. I love my Juke!Buying a new car is stressful for me but their patient, no pressure manner made this a pleasant experience. Thanks again!

Nic7

Feb 3, 2014

Smooth and easy transaction. I received what I wanted at the price I wanted to pay. I will continue to do business with Criswell 's dealerships.

WayneYang

Feb 3, 2014

Rod is a great person talk to. He is nice and patient to show me all the options I need even at late hour on Friday. I talked his manager to give me a good deal and reminded me for other free car service after I bought a new car. I recommend him to any one who is interested for a new car purchase.

mattywilly

Jan 31, 2014

This place was ridiculous. They should stop spamming positive reviews. Better Business Bureau RATES F for this company and i can see why. The staff does the best they can with what they've got but management is a joke. Complete numbers game and a few mad customers here or there is acceptable.

receptordoc

Jan 23, 2014

My experience with this dealership seems to completely erratic and dependent on the staff members you happen to connect with that day. Two years ago I bought a company vehicle from Criswell. The deal was quick, smooth and relatively pleasant. Early this year (2014) I specifically returned expecting the same experience and was completely surprised. There are a lot of dealers who operate under the assumption that since New car sales have pretty consistent pricing from one dealer to the next, mandated by narrow margins between manufacturer and dealership,, that the consumer will continue to purchase vehicles from them based on convenience and the idea that either way your going to get taken for a ride. Many dealerships appreciate ones choice to do business with them and the belief is evident in their practices. My advice is to watch out for any "irregularities" and if you dont feel comfortable with the level of professionalism and knowledge put on the brakes and consider other options

chrisrivera

Dec 2, 2013

We have a ten year old Nissan Murano that has been a champ for over 100k miles. It has required mostly regular maintenance for that time. Since moving to Maryland almost ten years ago we have made a point to return to Criswell Nissan for service because of the friendly and customer-focused attitude. A recent transmission replacement was completed in such a short time that we were shocked when Dave Berney called for to pick up the car. To make it an even better day, the transmission was under warranty. Many thanks to Dave Berney and all the techs for their hard work. This is just one example of why we love our Nissan so much and why we will continue to keep Criswell Nissan as our service location.

NSSNQST

Oct 21, 2013

In all my years of buying cars, I never have experienced such friendliness, help, and total commitment to customer needs as demonstrated by the personel at Criswell Nissan. It all started with Marcio Santos. As a salesman, he was first concern with educating me about the Nissan Quest and was willing to compare it to any other vehicle. He even brought in a Honda Odyssey, and parked both vehicles next to eachother for comparison. The first day he spent 2 hours with us and never once tried to push us to buy a car. In fact he advised us to take more time to be sure we were buying the car we wanted. At all times I felt I was dealing with a trusted friend and yet I had never met Marcio before.Kristie Zhang in finance searched relentlessly to find us the best rate. She also was so laid back and friendly and never once tried to convenience us to buy a service we did not need. Randy, the general manager, was soft spoken and cooperative. He went out of his way to make the deal happen.These people were amazing!My rating for this organization would have to be off the chart.Many thanks to the wonderful people at Criswell Nissan!

clara_s2

Aug 12, 2013

I found Gary to be the most cerebral and intuitive sales manager I have ever purchased a vehicle from and I've purchased quite a few vehicles, mostly Nissans.

ngc1211

Aug 1, 2013

I found everyone very friendly. Crystal kept me informed along the way of what was going on. Both she and I had a question on why the transformer oil needed to be topped off. She went back and checked with the mechanic and then with the senior mechanic as to the reason. A small leak was discovered, which was promptly fixed at no charge. She accurately predicted the additional time it would take. All in all, I was very pleased with the service, with the professionalism of everyone, and the end result - a confidence that my vehicle was ready for another 7,500 miles!

gabbyramos34

Jul 19, 2013

My salesperson has a very good personality which cannot be taught no matter how long you are in the service industry. He wasn't overbearing or pressuring which made the buying process easy.

ebayguy

Jul 19, 2013

I purchased a new 2012 Nissan NV 2500 cargo van thru Sean. I dealt exclusively via email with him and he was very helpful and always professional thru the entire process. He offered a great price right upfront & was very helpful in closing the deal since I live out of state. Sean & the rest of the Criswell team were very helpful & accomodating in getting all the paperwork handled in a very timely manner. They went out of their way to make things easy for me since I was 400 miles away.I had a small problem with the shelving pkg that came with the van. After I drove the van 400 miles home & discovered the issue, Randy the sales mgr, spent quite a bit of time & effort contacting installers near me to get a resolution to the problem. It was solved to my satisfaction.I can only say good things about my experience with Criswell Nissan & their staff. I have to say it is rare to see this level of professionalism & customer service in any business today. Thanks for a great hassle free purchase experience!

Tabitha_baker

Jul 8, 2013

Dante was great, he took me on my initial test drive and was patient with me - he even answered all my questions.

Mike Jensen

Jul 8, 2013

From the time I met kwame I could tell it would be like buying a car from a friend of mine. He has a very good personality which cannot be taught no matter how long you are in the service industry.He wasn't overbearing or pressuring which has actually stopped me from buying a phone from sprint before. I believe he is an asset to your dealership but I believe you may already know that.the financing/ paperwork aspect couldn't have been made any easier as kristie was well versed in her position.kristie even stepped in to assist with the car insurance verification and recieving the fax and catching an error made by the insurance company on the insurance card and calling them to get it straight while kwame was tagging and gassing up the car after recieving it from getting it cleaned and detailed.It was good to have been apart of that kind of unplanned genuine teamwork to benefit your customers and the dealerships name and reputation.I truly am glad to have met all involved and thank you for your help and service

ColeHarris

Jun 12, 2013

Ive had my 2007 Nissan Sentra service there several times over the years. The high quality care they show, had me coming back to them to purchase my new Rogue. This speaks volumes because there are "many" closer Nissan dealers to me.

LoriT

Jun 7, 2013

Adam made sure that we for a fair price for our trade-in and best price on our purchase. I can safely say that in the future whenever I will be in the market for a new vehicle, I will definitely swing by Criswell Nissan. Keep up the great job. Hope to see you all again for my future purchases.

Derickt

Jun 7, 2013

When you arrive with knowledge, it makes the job easier on them to determine your price point. They actually appreciate that and they'd thank you for that! And when that happens, the haggle almost doesn't exist. Of course there is some amount of negotiation involved but not haggling or aggressive confrontation of numbers.

KaneOgle

Jun 4, 2013

I provided them an advertised price of Darcars which at the time was the most creditable lowest price. They matched the lowest number possible for the model and trim. Instant &900 off on top of their already low special price on the 2013 Altima 2.5S!

goldbergja

Jun 1, 2013

From August 2012 - Dante was excellent to work with. We test drove several vehicles (rogue, sentra, etc.). We also found out we knew some of the same people back from our weightlifing days. When it was time to close the deal, I remember Dante even coming in on his off day to make sure everything went smoothly. Great service.Krystie was great too. Krystie's expertise in financing allowed me to leave with no unanswered questions.I found Gary to be the most cerebral and intuitive sales manager I have ever purchased a vehicle from...and I've purchased quite a few vehicles...mostly Nissans.Overall, this was my best car buying experience.Jack G. (Rockville, Md)

KirkL1616

May 6, 2013

Randy and Sean were down to earth, sincere, and with excellent customer service from beginning to end (even on the phone). They explained to me how good this deal is in detail. And they really wanted me to get the car so they worked hard for the deal.

ChieC

May 1, 2013

I bought a 2013 Nissan Altima Saturday morning and traded in a 2011 Nissan Sentra. What an experience!(a) I provided them an advertised price of Darcars which at the time was the most credible lowest price. They matched the lowest number possible for the model and trim. Instant $900 off on top of their already low special price on the 2013 Altima 2.5S!(b) the sales person (Sean) was an honest guy. His team mate working with him is also an honest guy but I forgot his name. (c) This is the true No Haggle. But you gotta get there with knowledge and excellent credit to enhance the probability of this experience to happen.-Find the prices from different places via internet, -Look around for best finance APR (your banks or NMAC), -Determine the terms that you are comfortable (60 - 72 - 84 months), and-Do the math to determine what monthly payment you are comfortable with AFTER figuring out the proper price of the car, your tolerance to put money down, terms, and the APR. When you arrive with knowledge, it makes the job easier on them to determine your price point. They actually appreciate that and they'd thankyou for that! And when that happens, the haggle almost doesn't exist. Ofcourse there is some amount of negotiation involved but not haggling or aggressive confrontation over numbers.(d) They offered the most competitive trade-in value, and the most competitive price.Randy (the manager) really fought for me to get the trade-in value. It's all about nurturing a relationship with the Used Car Sales manager to be on Randy's side and take some risks. Both of them mutually took some risk to offer me a great trade-in deal.Randy and Sean were down to earth, sincere, and with excellent customer service from beginning to end (even on the phone). They explained to me how good this deal is in detail. And they really wanted me to get the car so they worked hard for the deal.

crebernik

Apr 24, 2013

My husband and I weren't even considering a Nissan, we were looking at Toyota Corollas and Ford Focus's. After searching for a second car for about a week, we decided to look and see what dealers nearby had on the lot. We live in Germantown and remembered that Criswell Nissan had used cars as well so we decided to take a look. We first were greeted by Swann, the sales manager, who set us up with Kwame, our sales consultant. They listened to what we wanted in a car and our price range and Kwame took us out to look at new and used Sentras. We test drove two before we decided we really liked the way it handled and some of the options that the 2011 model had that our current car did not. The price was was at the low end of our price range, so we decided to purchase the vehicle. We then met with Krystie who helped us with the paperwork and choosing the best finance options. Krystie explained all the warranties to us as well.

WilliamG

Mar 21, 2013

I purchase 2013 Nissan Altima SV The sales person were great, I do recommend him highly. Excellent customer service; price were very good compare to another dealer.

jp052297

Mar 13, 2013

thanks for help me to buye my car in for be a good persons specialmen Sean Rozanskl he is very good friend in person thank you.

Buck45

Feb 5, 2013

I went in with a pre approval and monthly budget in mind and the everyone made sure that I got what I intended that even beat the financing that I had received from my pre approval.

Derek

Jan 29, 2013

Between Swann, Marcio, and Randy, I never could have imagined a more pleasing purchase despite what one often expects in making such a big purchase. I should add that Kristie in Finance was equally patient.

skatze

Jan 29, 2013

I am not the easiest customer to deal with. I have high expectations and I expect quality customer service. That is exactly what I've experienced from Chriswell and its employees. I have had my 2007 Nissan Sentra service there several times over the years. At times it's been serviced under manufacturer's warranty and at others, under a 3rd party extended warranty. The high quality care they show had me coming back to them to purchase my new Rogue. This speaks volumes because there are "many" closer Nissan dealers to me.When I had my car service last, I had some concerns with a perceived outstanding issue, Mr. Kim stepped in to help even though he was in sales, not service. He got nothing out of helping me other than my promise to return if and when I looked for a future automobile...all because of his help.I inquired online a week ago about the 2013 Rogues. Marcio Santos contacted me and ever since, we've been taking a look at options as well as the 2013 Sentra I also showed interest in. I kept going back and forth but Marcio was patient throughout.Finally, when I was pushing towards the Sentra, Mr. Smith went the extra step to locate the car through another dealer with the specs I wanted! After again, going back and forth, I opted for the Rogue. Mr. Smith spent some considerable time initially locating the Sentra but was incredibly understanding when I changed my mind and ultimately chose the Rogue. Further, he was "incredibly" fair about meeting another dealer's price. I was surprised because it wasn't a little amount.Between Swann, Marcio, and Randy, I never could have imagined a more pleasing purchase despite what one often expects in making such a big purchase. I should add that Kristie in Finance was equally patient.I am not one who goes out of my way to extend accolades. It's so easy for consumers to find fault and be vocal. My experience at Chriswell is an exception and I have already and will in the future, tell my friends and colleagues about Chriswell.Kudos to you at Nissan for having such an amazing and friendly dealership.Sincerely,Jake Turner

raybarrientos

Jan 21, 2013

I have purchased several cars throughout the years, I have never received the quality service from start to finish, as I did with the fine people of Criswell Nissan. I was initially contacted by Dante Marino. He informed me of many of the options I had available and he extremely knowledgeable in all aspects when it came to my car buying purchase. I was expecting the average experience and the old"car salesman" experience but it was anything but. Straight forward honest and made this the best car buying experience I've ever had. I was running late for my scheduled appointment so Mike Premo had stepped in to complete the paperwork. Again it was a seamless transition and everyone one was on the same team working toward my goal of purchasing my new car. Not to be outdone I then met Krystie Zhang, that completed the purchase and was able get me an even better financing option that I had coming into the dealership. If you are looking for a car, without that typical "car buying experience" head over to see the great people of Criswell Nissan. You won't regret it. Keep up the great work guys! Thanks again!

mr_raja

Jan 20, 2013

So, I was in the market to replace my Civic for something slightly bigger. Checked out Accord, Sonata and Altima. After test driving all three cars, I decided to go with Altima. Now, some of you may be thinking why I ditched Accord for an Altima, are they that bad? Not at all. I was comparing 2011/12 Accord and Sonata with a 2013 Altima, and from the price point, I think Altima was the best choice for the money. No doubt. So, after narrowing it down to Altima, my and my brother went to a couple of Nissan dealers, and ended up at Criswell, once again. All in all, this is my 3rd purchase from Criswell Nissan in last 2 years. 2 for my house hold, and one for my sister. And to be honest with you all potential buyers and readers, every single time Criswell gave me the best price and service, hands down. Our Sales person, Frank, was new to the dealership, but he knew his product well. Our Sales manager, Adam, was an absolute pleasure to work with. Frank made sure that we get the car that we want, and Adam made sure that we get a fair price for our trade-in and best price for our purchase. I can safely say that in the future whenever I will be in the market for a new vehicle, I will definitely swing by Criswell Nissan. Keep up the great job you guys are doing and hope to see you all again for my future purchases.

N.C. shopper

Jan 19, 2013

A sale associated called me and asked where I am from and told him N.C. and he said do you realize we are in Maryland. Yes, it's that the whole reason for calling and getting info. before you go there. My questions were not answered.

jerbutler

Jan 17, 2013

Dante made our car buying experience smooth and pleasant. We never felt pressured, conned, confused, or any of the negative stereotypes that surround buying a new car. Instead, Dante acted and spoke professionally, honestly, and efficiently. I am not exaggerating when I say that as long as Dante is in this business, I will not buy a car using anybody else.

AmandaB787

Jan 16, 2013

This was the 5th vehicle that my wife and I have purchased from a dealership, and this was easily our best experience.

Matthew_Moser

Jan 14, 2013

My Wife and I contacted the Criswell Nissan in Germantown in regards to a truck that we saw online at autotrader.com. We were able to talk with Dante about the online posting and discussed what our expectation was of the dealership, and some prior bad experiences that we had encountered and wanted to avoid. Dante assured us that Criswell Nissan would not disappoint, and WOW was he right. This was the 5th vehicle that my wife and I have purchased from a dealership, and this was easily our best experience. Dante was very forward and disclosed any and all problems, and made this often-complicated agreement very simple. Needless to say, we are very pleased with our experience with both the dealership, and our salesman Dante Marino. OUR NEXT VEHICLE WILL BE PURCHASED THROUGH THIS DEALER!

HASSOUNEH

Jan 4, 2013

I purchase 2013 Nissan Altima SVThe sales person were great, I do recommend him highly Excellent customer service; price were very good compare to another dealer

CayenneRedJukeSV

Dec 22, 2012

With almost a decade having passed since my first car buying experience, I had almost forgotten how difficult and emotional it can be. After a horrible experience at my local dealership just a couple of weeks ago in New Jersey, I was not optimistic about a positive experience this time around either. Long story short: I was proven wrong. Not by a dealership around me, but from one 250 miles away in Germantown, MD.I am going to copy and paste the email I sent to Adam, Michael and Krystie with a CC to the General Manager of the dealership, Kevin Szot. S*** B*** <s***.s*****.b***atgmail.com>10:50 AM (13 hours ago)to aherrick, mpremo, nissanfinance, KSzot Dear Adam, Mike and Krystie,I just wanted to send a quick note and thank you for proving me wrong. It is not very often that I personally come across sales professionals who go above and beyond what is required of them to ensure customer satisfaction. I do realize that because of repetitive negative experience at the hands of other car dealerships, I may have been quick to get emotional. And for that, please accept my most sincere apologies. In hindsight, I am extremely thankful and consider myself blessed to have made the initial contact with Adam, who I cannot speak highly enough of. At the end of the day, I know what I received was terrific value for my purchase. Perhaps it was a sign of the times, terrific overall business management [Adam mentioned that it costs nothing for you to place classifieds on eBay] or a combination of both that allowed me to walk away with the Juke. Whatever the reason may be, please know that I have already begun telling people in my network they should head to Criswell Nissan in Germantown, MD to get their next vehicle. I, personally, anticipate another vehicle purchase in my family this upcoming summer and you are #1 on my list. Please know that O*** [the gentleman who accompanied me] shares my sentiments.Hope you have a great holiday season. Happy New Year!Sincerely,S*** B***212-***-****

sthomas785

Dec 14, 2012

Came in with my Wife and Child to look into the purchase of a Used 2012 Nissan Sentra that we saw online. I came in expecting to have to fight for a fair price and treatment like most dealerships are stereotyped to be like but the overall process was very easy and stress free. I went in with a pre approval and monthly budget in mind and the everyone made sure that I got what I intended that even beat the financing that I had received from my pre approval. Overall, an excellent experience that I will whole heartedly recommend to anyone looking to make the commitment to a new vehicle.

pat jackson

Dec 2, 2012

I never new the dealership existed until Saturday, December 1. I took a friend to the dealership to pick-up a loaner. While waiting, I met Dante and told him that need an other car. I have been driving a 16 year old Volvo (1997)around the beltway to see my Dad in a nursing home for 3 years. I had so many issues with car - I knew it would give out one day. Swann Kim and Dante Marino helped me to get a new car that was good a fit for me. I cannot expressed how grateful to Swann, Dante and Krystie. They are an excellent team. I will recommend this dealership to my friends and family because I know there is caring people working there. In a time, when customer service is no longer a top priority to some businesses,it is great to know that your employees know the importance of customer care. Thanks You all for a wonderful experience.Pat JacksonHappy Customer

egrios

Nov 13, 2012

He was very patient with me and followed up. He found what i was looking for and called me several times and did not give up.

kyle78md

Nov 5, 2012

I really appreciate the service that Criswell Nissan Provides. Kwame is a great sales man. He is Very helpful, informative, and he gives great customer service. Mike is awesome. He has all the finance information that you need. He is the best for finance. He is very nice to talk too also. Swann is very helpful to get the sale done. He will work with you for your sale/trade. Randy will make sure you are happy with your sale and help with anything you need done. I really enjoy going to Criswell Nissan. You receive great deals and great service from them. The service dept is very helpful also. Thank you Kwame, Mike, Swann, and Randy for what you did for me to get my awesome 2012 Nissan Maxima SV Sport.

bgolder

Oct 22, 2012

Wonderful- worked with us to ensure we got everything we wanted on a budget we could afford. Will definitely be returning for the next car!

herminia

Oct 19, 2012

Wow!!! What a great car buying experience. I love my nissan eric konan was pleasure to deal with. . I was very pleased with the quality of professionalism and work ethics that was received on the purchase of our car from eric. He was very friendly and honest with us. This is my 5th car buying experience and the process was by far the seamless one so far. i will always buy from eric konan and will continue to recommend because he does a fantastic job of getting you the price you want! Thank you eric konan and criswell nissan you rock !!!!

Yong Zhao

Oct 12, 2012

I got a 2012 Nissan Sentra 2.0 S. The sales person is very helpful and he offers me good price. Actually I was not looking for that car, but a more basic 2.0 model. The sales person showed the one I bought, and it had quite several enhanced devices, and the price was below my expectation, so I was very satisfied.The dealer also offers me with good loan, and the purchasing experience was very good.

ayshamay

Oct 12, 2012

My husband knew exactly what car he wanted and knew how much he wanted to pay. Eric got us the car and the price we wanted in a reasonable amount of time. I will definitely go back to him if I need another car.

Krissyg22

Oct 7, 2012

I had a great car buying experience at Criswell. My sales representative, Kwame, was professional, helpful, and made buying a car much more enjoyable than I had experienced when buying a car in the past.

alcun001

Oct 2, 2012

This dealership is incredible. My family came in searching for a new sedan style car that rode smoothly and we were able to test 4 different models right away. Our salesman, Eric Konan, was friendly and honest about the pros and cons of the various styles. In the end my family decided to purchase 2 new cars (altima and sentra) at excellent prices. We will definitely be coming back when it is time for anther family member to purchase a vehicle and will definitely be recommending this dealership to our friends.Macfarland Family

Green minded

Oct 1, 2012

After doing on-line reserch and visiting a few other dealerships, I found the best experience at Criswell Nissan in Germantown. Kwame was very helpful and listened to the needs I had for my next car, while considering my budget as well. I brought a 2011 Sonata, and am very pleased. Since my purchase the dealership has continued to show their value for me as a customer. Most recently I had my tire patched after running over a nail. This service was done as a coustey!

Mark.Stanton

Sep 21, 2012

Dante was persistent in calling me back on a rainy Sunday. This call was critical in getting me into the dealership. He also took us on our initial test drive and answered our initial questions. The car was right out front when we got to the dealership.Kwame took over when Dante had to go back to an earlier customer. He answered all our questions enthusiastically both about the car itself and the deal. He really knew this new car inside out unlike another salesman at a different dealer who had to look stuff up. Krystie was very pleasant to work with and explained the paperwork carefully. She explained the advantages of the 7-year extended warranty so well that we decided to buy it. Mr. Kim stopped by to see us a couple of times to make sure that everything was going well in our discussions with Kwame and Krystie. I had the impression that nothing escaped his attention and that he was a major factor in Criswell sales functioning so smoothly. This was altogether my most pleasant car-buying experience ever!

SergeySatskiy

Sep 11, 2012

We bought our new Murano about a week ago at Criswell Nissan in Germantown.That wasn't the first dealership we visited - we had been on the market for a couple of weeks and considered a few other cars from other manufacturers. Visiting Criswell Nissan was both: one of the most pleasant and one of the most informative. Neither Michael nor Dante were pushing us as that happened in other dealerships. Dante was able to answer the questions we had and we've got what we needed quick.The second visit was when we decided to go for Murano. The process went smooth and in a couple of hours we drove away all set. Again, we had nothing to complain about. Dante and Michael were friendly and did not push us. My wife originally wanted light interior but changed her mind during the process so they found another car for us. Getting financing was easy and their financial specialist Krystie explained us everything we needed very friendly. We also think that the price we've got is right. There was no need for us to go to MVA because we've got permanent tags.Generally we had a very good experience at the dealership.

reeddaw

Sep 10, 2012

The entire purchase was quick and easy. Everyone was very nice, especially Kwame and Krystie. I like that we were given straight answers with no BS.

Barney64

Sep 4, 2012

I arrived at the dealership about 8:30am on Saturday morning. I got my car right in, it was serviced and I was out in less than an hour. For once it didn't take away half of the day! Everone was very friendly, everything was explained to me of what was done. Great dealership, great team!!

stephensli

Aug 20, 2012

My overall experience with Chriswell was great. Before I went to the dealership I spoke with Mr. Santos and stated what I was looking for,the amount I willing to spend, and that I would only spend 1.5 hrs at the dealership. If a deal was not made in that timeframe and at my expectations, I was going to follow-up on my other leads. Mr. Santos, Mr. Emani and Mr. Otchere were very professional and attentive while discussing business. EXCELLENT CUSTOMER SERVICE!! I felt very comfortable in their presence. I like the fact that I was not being pressured to buy just any vehicle. They took the time to show all the vehicles that were in my price range, negotiating the best purchase, and the best interest rate possible. The purchase was well worth the extra time I spent at the dealership. I will be back next fall to purchase my 2013 Altima.

Miszliyah1

Aug 19, 2012

Very friendly , didn't badger us into buying the vehicle, kept in contact an gave us constant updates when new vehicles came in. Overall Eric was excellent ! I Plan on coming back to deal with Eric to purchase another vehicle !

philip achirem

Aug 12, 2012

they really treated me very good they also help me look for what i wanted.i would like you to pay a very good attention to kwame he is a very goog guy. everyone at that dealership were very helpful.

Valetta37

Aug 11, 2012

I am very happy with my used car purchase. Eric Konan was my salesman and he is very knowledgeable. When I met Eric and described the used car I was looking for. He was professional, friendly and most of all knowledgeable. Eric instantanly knew the right car for me. The used Maxima I purchased had only 9,000 miles i really love this car and it is perfect! I will certainly recommend Criswell Nissian to my friends and family and insist they ask for Eric Konan!Ms. Parker

lnormand

Aug 11, 2012

One of the reasons I put off buying a car for so long (aside from the fact that my 2000 Nissan Pathfinder was still running strong) was that the car-buying process is so exhausting and stressful. I was beyond pleasantly surprised with my experience at Criswell Nissan. Everyone was courteous and professional. No high-pressure sales tactics or any of the expected "let me talk to my manager" delay tactics. No nonsense and a good deal. Dante was relaxed and friendly (and patient!) My thanks to the whole team for a great experience-and a great vehicle!

pakmann

Aug 10, 2012

I want to first say "Thank You" Eric for extending yourself late Thursday evening, for you to call me back and mention you would be here when I get there meant a great deal. The professional courtesy you extended to my counterpart and the time you allowed me to completely survey the vehicle not only speaks volume for Criswell Nissan but more importantly to you. I have already passed on your contact information to a few friends, who I know will be looking to purchase a vehicle in the months to come.Thank you so much Eric, for the vehicle and your professionalism made my day and my family very happy.

jenlwilhelm

Aug 9, 2012

I highly recommend this dealership to anyone wanting a smooth, friendly and personalized approach to their car buying experience- who doesn't want that? I went to this dealership because I had been highly satisfied when working with Kwame Otechere in the past at a different dealership and knew that he was now there. I was confident that I would be pleased with the end result in this situation as well and Kwame did not disappoint. He provided me with the same high quality service despite my very complicated situation and I walked out of the dealership with the very car I wanted at the price I needed. I couldn't be any more pleased with the whole interaction and will seek him out in the future if the need should arise.

STORM40

Aug 4, 2012

I WAS EXSTREMELY SATISFIED. I WENT INTO THE DEALER WITH THE INTENTION OF JUST GETTING MY 2006 MURANO APPRAISED AND GET AN ESTIMATE ON A NEW CAR. WHEN I CAME , I ASKED FOR LUC. THEY PAGED HIM AND HE CAME TO GREET ME IMMEDIATELY. LUC INTRODUCED ME TO KWAME AND SAID THAT HE WOULD ASSIST ME. I TOLD KWAME I JUST WANTED TO GET MY CAR APPRAISED AND SEE IF I COULD GET A NEWER CAR. I ASKED HIM IF HE COULD MAKE IT HAPPEN. KWAME SAID THAT HE WOULD DO EVERYTHING HE COULD. KWAME THEN GOT MY CAR APPRAISED AND HAD ME FILL OUT AN APPLICATION. AFTER, GETTING THE AMOUNT THAT I OWED ON MY CAR HE SAID THAT I REALLY NEEDED TO GET OUT THE CAR BECAUSE IT WAS VALUED LESS THAN I OWED. HE SAID THAT HE COULD HELP ME GET INTO SOMETHING THAT I WOULDN'T BE UPSIDE DOWN IN. I TOLD HIM THAT MY CAR IS FULLY LOADED AND I WOULD ONLY TRADE IT IN FOR A CAR THAT IS FULLY LOADED AS WELL. I ASKED TO SEE THE 2012 MURANO SL AWD, HE SHOWED ME THE CAR IT WAS BEAUTIFUL. THEN CAME THE HARD PART, HE GAVE THE APPLICATION TO MIKE TO SEE WHAT THEY COULD DO FOR ME. MIKE SAID THAT I COULD GET INTO THE CAR BUT THE PAYMENTS WOULD BE ABOUT $900 A MONTH. I TOLD KWAME THAT WAS OUT OF MY PRICE RANGE. KWAME SUGGESTED I LOOK AT A ALTIMA. I SAID I ONLY WAS INTERESTED IN SUV'S. KWAME THEN SUGGESTED A ROUGE. I WASN'T REAL FAMILAR WITH THE ROUGE. KWAME THEN SHOWED ME A FULLY LOADED 2012 ROUGE. AFTER TEST DRIVING THE ROUGE I WAS PLEASED AND WAS READY TO SIGN MY LIFE AWAY.I TOLD KWAME TO ASK MIKE WHAT HE COULD DO FOR ME. KWAME CAME BACK AND SAID I WAS APPROVED AND IT THE PAYMENTS WOULD BE IN MY RANGE AND I WOULD NOT BE UPSIDE DOWN ANYMORE. KWAME THEN TOOK ME INTO KRYSTIE'S OFFICE TO DISCUSS THE DETAILS. AFTER TALKING TO KRYSTIE MY DOWN PAYMENT WENT DOWN FROM $2500 - $2000 AND MY MONTHLY PAYMENT WENT DOWN BY $3 (YIPPEE). KWAME HAD THE ROUGE DETAILED AND MY LICSENCE PLATES PUT ON MY NEW CAR. HE THEN SHOWED ME HOW TO USED ALL MY NEW GADGETS AND GOT ME ON MY WAY. IN CLOSING I WOULD LIKE TO SAY THAT IN ALL OF MY EXPERIENCES IN CAR DEALERSHIPS, THIS WAS BY FAR MY BEST. THE STAFF WAS EXTREMELY KNOWLEDGABLE, HELPFUL AND FRIENDLY. FROM THE MOMENT I CAME IN I FELT AT HOME.

PatriciaHood

Aug 1, 2012

I have been driving my new Altima a little over a week now. So far have absolutely NO complaints. I do want Dante Marino and other members of the Criswell team who assisted in making the purchase happen know how much I appreciate the courteous and efficient service provided. The "dreaded car shopping experience" turned out to be the best and most enjoyable process I've encountered when buying a new or used car. My husband even commented on how smoothly and quickly everything went. Please convey my thanks to everyone! Sincerely, Patricia Hood

MCHAVOUS

Jul 31, 2012

He was an excellent sales person , easy to talk to very helpful and friendly. I just purchased a 2004 ford exployer for a great price. If I am in the market of buying another car or know a friend who's looking to buy a car I am going to send them to Eric Konan at Criswell Nissan in Germantown.Thank You Maurice and Patrice Chavous

pwhitmore1

Jul 31, 2012

I found the Criswell dealership online while looking for a used Acura TSX. A live online chat was available so I checked it out. The customer service person responded quickly and pleasantly, referring my questions to Sales Manager Gary Moser. I spoke with Gary by phone and he assured me that if I chose to drive down (at the last minute on a Saturday at the end of the month so his staff was BUSY!), his sales staff would be happy to assist me. I was a little leery of the whole experience having had an extremely unpleasant experience with my hometown car dealership and I just assumed this would be more of the same. When I arrived I was assisted immediately by Herbert Hernandez. He was patient, knowledgeable, and quite easy and entertaining to talk to and answered all my questions.The experience just got better from there. The car I found online was just what I wanted and when I questioned Herbert about the online discount he assured me that indeed that was the price. I just expected the online story to change once I actually got to the dealership, but I just continued to be pleasantly surprised. Kristie, the finance contact, was cheery, thorough, and quick to process my purchase, and soon I was on my way.I love my car and can't say enough about Criswell's professional employees. My experience was literally stress-free and I will happily recommend Criswell and their staff to my family and friends! Thanks so much for such a positive experience!!

afurnari

Jul 30, 2012

Eric Konan was an exceptional salesman. He is very courteous, professional and willing to go the extra mile for you.Mike was very professional as well. He was personable and easy to talk to while taking care of the paperwork.Overall, I had an excellent experience.

dwight421

Jul 28, 2012

I'd like to thank Kwame Otchere for the excellent service he provided me and my wife today. We came into your dealership today rattled and emotionally drained due to a potentially fatal accident we experienced earlier this morning. Mr Otchere was patient, understanding and kind as we made preparations to purchase a new vehicle. His professionalism and ability to get to the bottom of the situation and address our needs quickly exceeded our expectations. Such a commitment to great customer service is to be commended. You can be sure that I will continue to do business with Criswell Nissan in Germantown for years to come.Additionally, please convey our heartfelt appreciation to the Finance/Business Manager. Her kindness, patience and sense of humor made the financing process easier and served to put a brighter face on the bad morning we had.Sincerely,Jane and Dwight Bradley

TimThom

Jul 27, 2012

Great people, very professional. Everyone I interacted with was great and very helpful. Kwame is awesome! When I am in the market for another car I will definitely go there again.

Lasbury

Jul 26, 2012

My car buying experience at Criswell Nissan actually allowed me to put the word "enjoyable" back into my volcabulary for this process. From the moment I walked in the door I knew I was in for a pleasant experience. Swann Kim definitely understands how a professionally run sales floor can give a prospective customer confidence in their decision to visit Criswell. My salesperson, Kwame Otchere, was terrific. His knowledge of the product and his patience as I test drove several different models was appreciated. I was ever given the feeling that I was being rushed or that he needed to be anywhere but helping me. When it came time to complete my deal, the finance manager worked hard to secure me the best rate possible, and Krystie Zhang made the closing paperwork easy to understand while not trying to pack on extras that other dealers have bombarded me with in the past. I also take this a good sign that Nissan believes its cars are manufactured well enough that they don't need all the "extras." I was so pleased with my experience, that when I informed my daughter that I had found a Nissan dealership that I would highly recommend, she went to talk to them the next day and a day later ended up with the car she had been hoping that could find for her. I can recommend this Nissan dealership without any hesitation.

Zhannon

Jul 21, 2012

Employees were extremely friendly. Sales people were straight shooters who recognized that we had done our homework and did not mess around with us on price.

whcam

Jul 11, 2012

We received great customer service at Criswell Nissan this past week. Kwame did a excellent job answering all of our questions about the new vehicle. It took only 1 day to find the exact car/color we were looking for. Our trade/finance process went smoothly. The only issue we had was that we had to wait 45 minutes for the Finance person on a Monday evening...(she was dealing with a customer during our wait). Criswell has already called back, making sure everything is OK, and to assure us if we have any questions or concerns...to please call.

MamaV

Jul 10, 2012

Great place! Friendly staff! Excellent prices! I Had the pleasure of working with David Emani. He was very helpful and worked very hard to get me a great deal!I also dealt Eric Konan and Krystie Zhang who made my purchase very smooth and not stressful. I recommed this dealer to anyone trying to find a vehicle at a great price and wants to feel confident in their purchase! I will spread the word!

gennic

Jul 9, 2012

Kwame...You are a rockstar! I trust you are on the fast-track to blow all the other sales associates out of the water!!My fiance and I had the pleasure of working with Kwame on July 4th to purchase a Tahoe that Criswell had on their lot. We were at the dealership for several hours with our two year old daughter and he was extremely patient and kind; actually everyone in the dealership was kind and inviting. We ended-up purchasing the Tahoe for my fiance and after casually speaking with Kwame about my car, he successfully convinced me that it was time for me to get a new car as well. Kwame being able to convince me to get a new car AND get a Nissan (I was trading in a Honda, and have never owned anything but a Honda) was nothing short of a miracle; it is a true testament to how gifted a salesman Kwame really is. At the end of the day, I was unable to reach an agreement on the price I wanted to pay for the new car (no fault of Kwame's) and I in-turn landed at another dealership that was able to give me a bottom-line I was happy with. It really pained me that I was unable to purchase the car from Kwame...he definitely worked hard and earned his commission. Though I did not purchase my car from him, my fiance did, so we were at least able to complete one sale with Kwame.Lastly, if I know anyone who in DC Metro who is looking for a car (doesn't even need to be a Nissan) I will direct them straight to Criswell and more specifically, to Kwame. If you don't think you need a Nissan in your life...Kwame will successfully convince you otherwise.

smartyfuss

Jul 8, 2012

Had a great experience. Would recommend to someone looking for a car. Eric and David were very helpfull and attentive to our needs. overall a great experience

troach59

Jul 6, 2012

Dante, the sales person was not pushy but very helpful. He worked hard to give me all options. I've purchased many vehicles since the early 70's and the Criswell Nissan experience was one of the most positive.

dcrossan

Jul 5, 2012

Eric was great. He was friendly, accommodating and very helpful. The employee in the parts department was also very helpul. I am very satisfied with my experience and the decision to buy another Nissan.

abeach

Jul 4, 2012

We were very pleased with our all aspects of this dealership.They showed us everything that we needed to learn, including service department. Kwame was very special.

David Rozas

Jul 4, 2012

My wife Sophia and I visited Criswell Nissan to buy a new Nissan Altima 2.5 S.We were assisted by Kwame Otchere. Kwame was very professional, knowledgeable, helpful and friendly. We test drove the car and Kwame showed us all the new computerized features of the Altima 2012. It was a great pleasure doing business with him.David & Sophia Rozas

dmjordan77

Jul 2, 2012

This is my 3rd car purchase from Criswell Nissan. Gary Moser and his team are the best in the industry. Their professionalism, attention to detail, and over all experience is 2nd to none!I highly recommend Criswell Nissan to anyone looking for either new or used automobiles!

jsetia1

Jun 26, 2012

It was a pleasant car buying experience I ever had when I bought my brand new Nissan Altima from Criswell Germantown.Kwame Otchere is very professional; he showed me all of the important features of the car, I test drove it, and I knew at that moment what I was looking for. Thank you Kwame!Jonathan S

jhager

Jun 26, 2012

It was great and painless experience working with Kwame Otchere and those around him who help you get through the process of buying a car. We had come into test drive a new Nissan but also wanted to test drive a used van at Criswell Honda before we made our decision. Instead of making us go down to the Honda Dealership he took the time to retrieve it for us to test drive. He was helpful, not pushy, giving us the information that we needed to make our decision and not pressing for a decision before we were ready. Thanks for making this as stress free of buying experience as possible.J. Hager

Kbarnes40

Jun 20, 2012

I am rating Mr. Konan as auto salesman of the year!!! On Sunday, 6/17, I came into your dealership with no hope that I'd find the perfect car. I'm a single mom who's struggled for years taking care of others and have been in debt for years. I didn't think I could afford a car and was about to begin riding the bus again. Eric Konan was my consultant and from the time I met him, he was extremely gracious and encouraging. I believe that he was sincere in trying to help me find the perfect car that I could afford and be happy with. I'm so grateful that I made a phone call to your dealership one day before I met him. I was at a loss and ready to give up after months of searching for something affordable. I no longer have to wake up wondering if I'll find a car tomorrow or the next day. Mr. Konan has assisted in making each of my coming days a lot brighter. Eric, you are the best!!! God bless and until next time, take care.Kandi

Toninmd

Jun 20, 2012

I had to come in twice because a part needed to be ordered. Tony was very professional and personable and the best part is a Redskins Fan! He told me I would need to come back because the part needed to be ordered and that it would take about an hour and a half to fix the problem. When the part came in I was ready with a book to just sit back and wait. I was shocked when after 20 minutes he came out and said I was ready to go. He told me I didn't have too they could make me comfortable if I wanted to stay LOL. It was a great experience. Thanks Criswell AND Tony

DOD Civilian Nurse

Jun 19, 2012

Wow, where do I begin? This is hands down one of the leading dealerships in the region! After 6 months of calculating my next step on how to go about trading in my current Nissan to get the one that I really wanted, Kwame somehow swayed me to jump in my Sentra and drive from North Silver Spring to Germantown. He assured me that "it will be worth your while...you will be driving home in this JUKE that is on the showroom floor tonight." Although I was exhausted and somewhat irritated from spending the better part of the last week getting my car appraised and trying to cut a deal with dealerships in the area, including one earlier on this particular day, I got in my car and began to drive. Let me back up...this is not where the excellent customer service began. I was introduced to Criswell NIssan through USAA's Car Buying Service (USAA members be sure to check this out on usaa.com). As soon as I entered the JUKE into USAA and pressed enter it sent my information to three dealerships in the immediate that has a partnership with the bank. They offer members special pricing! Immediately, I received an e-mail from Gary Moser, General Sales Manager. Somewhere thereafter, I received one from Swann Kim, Sales Manager, and then from energetic one-of-a-kind Kwame Otchere, Sales Consultant. They really wanted my business and made this clear in each of their e-mails! The correspondence continued until I finally decided to send a reply to Gary. These weren't auto reply messages though...these gentleman actually composed original messages and spoke to my particular situation. This is important to note.What made me want to go for broke and drive to Germantown to purchase this JUKE off the showroom floor was when the sales team included terms in their e-mails such as: "earning my business, thank you for accepting this e-mail, I received your voicemail thank you for your call," and my favorite: "I understand that we are a little out of the way, but there is a reason why we are the prefered USAA dealer." It's true. There is a reason that they are the preferred USAA dealer, and I got to witness it from start to finish this evening. Kwame was exceptionally accommodating! He made me feel as though he truly shared in the new car purchase excitement along with me, WAY before I said "I'll take it." Swann was very patient with me and shared that he is a veteran and fellow USAA member himself. That meant a lot to me. I felt like I was amongst family. Finance Manager, Krystie, was especially kind and patient with me and makes miracles happen in her office. Last but not least, Gary is very special to me because although he had to leave for the day, he left word and made sure that I was taken care of as promised. Each associate was sure to remind me of that throughout the duration of the transaction. I couldn't be happier with my purchase. Thanks team!

amber.n.patterson

Jun 16, 2012

Amazing experience. I was asking for very aggressive deals on both my trade in and new purchase and this group worked on it without coming back to me with what I requested. Eric, in particular, was amazing. I was in for test drive, trade evaluation, dealing, and paperwork, and out the door with my new Nissan Cube in just over 2 hours. I couldn't be any more impressed - I'll make the 90 minute drive back to this dealership again next time!

lakuffo

Jun 16, 2012

received not only excellent customer service from eric great but also a great deal with 2 years free servicing. Nice office too. will certainly recommend this dealership to everyone...

scorpiogt4

Jun 15, 2012

Eric was very kind, helpful, patient, and courteous! He helped me get a good deal on a very nice used car (2011 Scion XD). I will like to do business again with this dealership.

Beachlac

Jun 12, 2012

I bought a new Nissan Murano from Criswell and am very satified with the vehicle and the overall experience with the dealership. Kwame was very professional and extremely knowledgeable. He carefully explaned all the options and features of the vehicle. He set up my blue tooth and made sure I understood how to operate the sound system, keyless entry, etc. He showed me the service department and explained how I don't need an appointment for my two years of free oil changes! Gary explained the pricing item by item. Krystie gave me several options for financing and patiently answered all my questions. Everyone at Criswell was friendly. I would recommend the dealership.

mr_raja

Jun 9, 2012

This is our third purchase from Criswell Nissan in last two years. Last year I purchased a Nissan Sentra for myself and another Sentra for a family friend from these guys (From a different Sales person though). This year my sister bought a Rogue from these guys, and I have to admit BEST PRICES IN THE MD VA AREA.... Eric (Our Sales Person) was helpful and was willing to make the transaction. He made every effort to get us the best price possible, and after shopping around in the 50 miles radius, I have to say that no one was able to beat his price. Some did come close to Criswell's price but NO ONE was able to beat it. In fact, a couple of dealers openly admitted that the price that Eric quoted was unheard of, and if he is willing to sell the car for that price, and if the car is brand new, not a demo, take it. So, if you are looking for a Nissan and you are nearby Criswell or are willing to drive there, I will say, give them a call, or send them an email. I have a feeling that there price might be the lowest you will find. And NO I do NOT work for Criswell, or work with Criswell, or have stocks in Criswell, or am related to anyone at Criswell. I have absolutely no personal link to the company or any of its employees. Just a happy car buyer who got two great buys from them. Oh yeah, just one thing, call Eric, dont email him too much. I think he prefers talking over typing.... :)

AQK1

Jun 9, 2012

I must admit that my purchase of Nissan Altima was the result of very convincing and articulate personality of Mr. Kwami. I am quite convinced that this Dealership provided me with the best price, which I was looking for(even though a bit more than I planned for this purchase, but true professionalism of Mr. Kwami led me to make this decision of LEASING 2012 Nissan Altima. Job very well done!! I will recommened this delaership to my friends.From Auto Service point of view-- I am looking for the same level of experience from this delaership, as I have some minor issue with this leased car. I would expect to get the bestsupport from the Criswell Nissan Service Center.Sincerely,Abdul Karim

pradeepk123

Jun 7, 2012

Gary and Kwame were straight forward to explain on Nissan Rogue and did not force to buy. The Price quote was also reasonable in comparison to other dealers, who insisted to visit first and then only have quote and that too was higher. At Criswell bargain was done in single attempt to accommodation and have long term customer relationship. The promise for post service is convincing and inspite of distance from home; as a customer, one would like to visit Criswell. Thanks to Gary and Kwame and also Krystie for excellent customer service; inspite of scheduled early closing on memorial day and working much beyond close time.

Samonya

Jun 4, 2012

I always shop for my cars at Criswell I have been dealing with this dealership for over ten years. The service is great the prices are excellent I would rate this dealership a five star and I will continue to purchase all my cars thru them

Cullen33

Jun 3, 2012

Everything was great...Mr. Otechere was very professional and friendly. I would recommend this dealership to anyone. It was an overall great experience. Thank YouDavid C. Ing

slmahajan

Jun 3, 2012

Eric was very helpful in explaining the different features of the car and the advantages of some of the features over convensional features found in other cars. Eric was very instrumental in making this deal happen and after using the vehicle for about 2 weeks now, I have no regrets what-so-ever. Thank you Eric.-Sanjiv

lh7slick

Jun 1, 2012

Kwame is very professional and very knowledgeable on the Rogue. He covered every feature of the car being very careful and patient to explain each item to me. Kwame also set up my bluetooth. I already feel comfortable in my new Rogue SV with SL package. I also dealt with Gary & Jeremy. I have actually been dealing with Jeremy for quite a few years as I owned a 2003 Murano before purchasing my new Rogue. I have found everyone I dealt with a Criswell to be very helpful and accommodating. They go out of their way to satisfy me the customer. I just met Kwame during this sale but I feel I have already created a bond with him. He makes you feel very at ease and comfortable with coming to him with any question. In all my years of buying cars I've never felt more comfortable dealing with a dealership than I feel with Criswell. I think this dealership is run like a "well oiled machine". It is a pleasure to do business with Criswell in Germantown, MD.

Sarak320

May 31, 2012

I'm about to say forget it because no one there gets back to me.. It's really upsetting. I don't know what else to do. I have to call 100 times to get someone to help me.... I think it's horrible that im Going to this extent to get info from anyone. Ive been told 3 different things. Clearly my business I worth very minimum to any one there. Im not an ideal customer... But I am still one.

LaMarHenderson

May 29, 2012

This was the first time I bought a car ever, and I would recommend this dealership to anyone. Up until this point I had been given cars by my parents. having been in the DMV for over 11years without a car, I thought I was time that I invest in an automobile. I had a very good experience with Eric Konan and David Emani. The two men were professional and fair. Despite my anxiety of being taken advantage of, they consistently assured me that they were providing me with a fair price by pulling up comparable prices in the area. Having been to other dealerships in the area, I came to realize that they car I eventually purchased was the best deal. I even went to Virgina and their cars were not clean and suspect in quality. I am not a fan of the carfax report because those are based on self reports, and I am certain that the car I drove in Virgina had been in an accident, despite having a clean carfax report.The other Nissan dealerships i had gone to in MD were not willing to compromise on their price, even on a used car. These guys were willing to work with what I had and still get me driving the car I wanted. I would cation anyone who is in the market to buy a car, to watch out for the extra added cost at the end of a car purchase. Things can add up pretty quickly if you don't watch out. Also, when you settle on a price, add $200 dollars to it, since their is an "UN-aviodable" processing fee!

adoley

May 26, 2012

This was our first time after quite a while buying a car. We visited a number of dealerships before coming to Criswell Nissan. We were initially looking for a good a deal on a lightly used used car. Eric showed us some used cars but after he told us of the great deal on used cars, we changed our minds. Throughout the process, Eric was patient, guiding us through the process, and always ready to explain any benefits and costs of the different aspects of the package. He made us sure that, unlike other dealerships, Criswell Nissan was on our side, mainly happy to sell their good cars. He friendliness and knowledge made us certain that we were in good hands. We went away from the dealership, believing that we had the best deal we could have gotten for the money we were willing to pay. He is an absolutely great salesman. Great job.

carolkramer

May 21, 2012

I spent 3 days with this dealership working out a deal to lease a new Altima. Both my husband and myself were most impressed with our sales associate, Kwame Otchere. He was truly a professional in all aspects. His knowledge of the cars was outstanding, along with his patience in having me look at multiple models and test drive. Additionally the dealership representative, both Gary and Mike made the process easy and expedient. We were out of there in 2.5 hours today with my new car with tags on it. I highly recommend this dealership and the 3 gentlemen I dealt with.

smorshed

May 21, 2012

Eric was a very friendly guy who helped out in all aspects of car buying. This was my first time buying a car but I felt like Eric is very helpful to his customers and wants the best for everyone.

ltpikovsky

May 20, 2012

we first went to criswll in december of 2008 and have been very happy with the service. we needed to replace a car and decided on the spot to turn in our other nissan as well. dave and kwame were great!! we walked out with 2 new used cars. they could not have been more helpful and accomodating, from helping us find the cars to purchase, to test driving, to financing. we were very pleased and happy with how the went.

brucefleischer

May 16, 2012

I called 5 dealerships in Va. and Md.looking for a specific car from True Value.Com this past week. The staff at Criswell Nissan was friendly, professional and gave me the best price.Three dealerships had the same vehicle and told me if I could purchase the vehicle at the on the street cost that Kwame and Gary promised, go ahead, because they could not compete. These others Dealerships suggested that Criswell was being less then sincere with their pricing. The entire buying experience was great. I have purchased 7 new vehicles in the last 12 years and only regret that I did nor know of these excellent professionals before now. The manager Gary even gave us a rebate I had missed, not many Dealerships would do this. I highly recommend calling Kwame Otchere at Criswell 240-364-7213 He pays attention to details and is extremely professional and knowledgeable, with an excellent pricing.Enjoy!

dmfidler4rogue

May 16, 2012

Crystal has always been thorough and attentive to my service needs. She explains what is needed, recommended and/or required, how long it will take to complete and how much it will cost.Service provided by Criswell NISSAN has always exceeded my expectations.Thanks for allowing me to respond ON-LINE!Dave

colleenann1968

May 16, 2012

AWESOME!!!!! There is no other words to describe them!!!! I was trying to get a lot of car for a little money and they did it! Love my new Altima!

dbailey3

May 12, 2012

Was looking for a particular model and color Nissan Cube, they had one and I contacted Gary Moser via email and arranged to see it the next day. Jack Sadtler showed me the car and I proceeded to purchase. Both Gary and Jack were very friendly, professional and a pleasure to work with. A great car purchase experience.

Jetam

May 11, 2012

Mr Eric Koran was very friendly and very honest about everything I would recommend friends and family to him.he treated my husband and myself with respect he did not make us feel like a number,he made us feel at home.

m_mils

May 10, 2012

This dealership really went the extra mile in delivering the car of choice and the customer service that we received from our sales associate was top notch. I would highly recommend this dealership to anyone who is looking to buy a car. Thanks for making our experience a pleasant one.

agbalagba1971

May 9, 2012

This experience buying a nissan with eric KONAN showcased customer service at its best, and at its most simple. Once again I was reminded that great service isn't about grand acts, it is about common courtesy, artfully delivered .The skills are universal, and they are rare. True professionals stand out from the crowd and grow rewarding and satisfying careers. And the customers know when one is at work. mr eric konan you are a true professional thanks sir.

joenupe

May 3, 2012

Outstanding service!!! If you own a Nissan and take your car anywhere else - you will be sorry!!! I have a 1991 Nissan 300zx TWIN TURBO. Got it in 1991 - sole owner. All maintenance? Done by me. Recently moved to Maryland from New Jersey. Needed to get my alternator belt adjusted. Simple job, unless your tools are still in New Jersey! Kee was the tech. Smart guy, knows his stuff. I was pleasantly surprised. These guys are GREAT!!!

rcastell1971

Apr 30, 2012

Looking to buy a new Frontier. I found it on the internet when i call the dealer to stop by and see it. Mr Otchere answer and told me the dealer was close for the day. I told him i was 1 block away. He still took the time to locate the exact truck and showed it to me. I explain to him how much i can pay monthly. I went back the next day and him and the financing dept made it happen for me. Long story short it was Sunday afternoon and no one try to force me into anything i did not want or cant pay for. This is my 11th new car purchase 9th nissan and i never had such great service at any dealer back home in New Jersey. Thank You, Mr Kwame Otchere.

Robert Silverman

Apr 29, 2012

I moved into Maryland in November, 2011 and didn't need any service until now, some six months later. Chris clearly understood my concerns in the way of servicing and treated me as if I were a long-time customer rather than a first time visitor. I have confidence that Criswell Nissan will enable me to keep my car in great condition during my retirement years.

ValerieJCorbin

Apr 27, 2012

I love my car! Kwame put forth a great effort to make my experience pleasant and he took the time to show and explain all of the features. Thank you :)

pjknice

Apr 26, 2012

Crystal always provides excellent service. She really does a nice job and goes the extra mile. Definitely an asset to the Criswell team.Very positive experience.

sergeleo

Apr 18, 2012

I'm receiving exceptional service in Criswell Nissan for many years for all my cars. Never had any issues with quality of work. Great team.

kmidberry

Apr 18, 2012

Received fair and prompt internet price for new Nissan Frontier truck upon request. Very pleased with final price for vehicle. Paperwork processed quickly and out the door with vehicle in very short time. Impressed with professionalism of both Dante Marino and Luc Moldovenanu. Looking forward to having vehicle serviced at this dealership!

epagainc

Apr 17, 2012

Criswell Nissan, especially the Service Department has offered me nothing but stellar customer service. Coming from the realm of BMW I wasn't sure what to expect from Nissan but to my surprise it has been nothing but an excellent experience. I've never been treated like a rock star with BMW, as an M3 & M5 owner, but with Nissan, as GT-R owner, they definitely made me feel like one. The Service Manager and his team are all very customer service oriented, they have always made each of my visits to the dealership very enjoyable.I'm not the type of person that usually write reviews but this dealership definitely deserves it.

pgamse

Apr 16, 2012

Both Dante and Gary were professional, direct and fair. They did everything that they could to make our car buying experience a positive one and they succeeded. Criswell was recommended to us after a terrible (and long) interaction with a Virginia dealership and we traveled from Northern Virginia to meet with them. Gary had detailed what they could do and that is exactly what they did. All of the staff that we encountered were pleasant and seemed to not only thoroughly enjoy their work, but helping us with our purchase as well. On a mid-April Friday afternoon with gorgeous 70 degree temps outside, that is saying alot. We are thrilled that we took the chance and went to Germantown where within less than 2 hours we were driving home our new car! Thank you.

andresmao

Apr 12, 2012

I have been a loyal customer to Nissan for almost 10 years. The experience at this dealer was pretty good, I was very sitisfied with the service, they work with you, they listen to you, they'll try to find the vehicle you are looking for, and the best part, they'll try to make any deal to happen. If you are looking for a car, go to Criswell Nissan, they are the best in the area. Ask for Eric Konan,one of the best cars salesperson,a very knowledgeable man, who is willing to help you with anything, and also he will help you understand the type of vehicle is right for you. On the other hand, you'll find Gary Moser,who is the sales director. This guy will work with you,your budget, and he will try his best to close the deal.

missivy2

Apr 4, 2012

These people are great!Eric is an outstanding sales advisor and very honest.If you ever want to buy please go to this team, I had a wonderful experience. Before I came to Criswell we had visited several other car dealerships and none of them treated us like the Criswell team. Eric our sales advisor greeted us on the lot which I thought was great,unlike the other dealerships we had visited.

loley

Apr 4, 2012

The whole sales experience with Criswell Nissan has been terrific !!! Paperwork processing took less than an hour and the sales consultant Eric went over the board to make sure that i had everything i wanted . They work with me to obtain the best financing . they even picked me up at the metro and waited for me after hours to finish the deal , i thought that was very nice of them !!! even after the purchase,Eric followed up to make sure sure that everything was ok with the car . I will definitely recommend this dealer to anyone who wants to buy a Nissan .

JohnXiang

Apr 3, 2012

I had a very good dealship with him. He is a very nice guy, I felt good when I talk with him. I just got a Nissan Murano 2012, It's a pretty good one. I'm glad to deal with him.

parham86

Mar 28, 2012

Dealership was able to get me into the car I wanted for a decent price even with negative equity. The sales consultant was very helpful in getting the payments down to what was comfortable for me.

nwethje

Mar 27, 2012

came in a on rainy saturday and Dante helped me with purchasing a new nissan altima. i test drove it and they worked out the financing and trade in for my current car. great service.

bigmike20071

Mar 26, 2012

I was looking for a Nissan Altima and spoke with the sales manager on thursday , he had Kwame Otchere call me shortly after and I met Kwame at the dealership on Saturday to look at the car I saw online at a unbelieveable price .Unknown to me another customer had test drove the car and in the end did buy it.That's when Kwame did an outstanding job helping me find another car , albeit more money, but a much much better value. This deal was done in July 2011 , I have had this car for 8 months now , and looking back now I really would like to publicly thank Qwame Otchere , for his help in helping me understand how purchasing this car and at the price it was listed , was a savings of thousands of dollars.I waited months to write this , to give myself time to evaluate everything considered ,including the service dept. I have had the car in for the free oil changes 3 times so far and the service dept. is great.I have told all my family and freinds about this dealership and how great they are.Thanks Kwame

Jennie Gosche

Mar 26, 2012

I went to Criswell after speaking to Kwame on the telephone. They had one used Versa on the Honda side of Criswell's. I "test" drove the 2008 Versa as well as a 2012 Versa. Kwame is a very knowledgeable Nissan sales consultant and answered all my questions about Nissan and the Versa. After I decided to buy the 2008 Versa, I still had to discuss the price of the car and apply for financing. It was getting late, and the dealership closes at 9PM. Kwame stayed until I had signed all the paperwork to purchase my Versa. Because I now had two cars at Criswell's Kwame and his colleague, Umar Idowu, followed me home so I would not have to return to the dealership the next day. Car buying is a very stressful process for me and Kwame, and the entire Criswell team, were compassionate, helpful, and professional.

nissanlove

Mar 16, 2012

my sales consultant eric konan was very knowledgeable,very professional great salesman. i will ask anybody that will like to buy a nissan to deal with eric konan good guy.

rockmon

Mar 11, 2012

i was in and out in less than an hour also have two years oil changes .great staff

purpledragonfly

Jan 17, 2012

I was in the market for a Nissan Rogue that was NOT black, white or silver. Pretty hard to find, believe it or not. After some extensive web searching I found one at Criswell Nissan. As a single mom with every other weekend free, my time is valuable and I am not willing to play games when buying a new car. Even though it was a 35 mile drive for me, I was willing to go down and talk with them. I didn't NEED a new car, but if the price was right I would get one. They were very pleasant from the minute a walked in the door, and didn't waste my time or insult me with sky high numbers (like my local dealer did). From the time I walked in the door to driving away in my new Rogue was 3 hours. Shahn was wonderful to work with and I highly recommend him - but he usually does not work weekends so call ahead to see if he is there. I will be recommending them to others.

Mr. Jensen

Sep 21, 2011

These guys will tell you anything to get the deal. After you pay they don't care about you as far as service go. Until now it has taken me 2 months to get reimbursed for engine repairs I had to get done 5 days after buying a 13.000 $ car. I can't reach them, they don't return my calls, don't reply to emails. It seems that they think I will give up if they make it hard enough.Never before have I experienced a company caring so little for their customers.

DebbieB1325

Feb 19, 2011

Best experience we have every had at a dealership. We love our truck and will be back. Dave Swisher was very knowledgable with the product and very easy to get along with. We will be sending Friends and Family to see him for their next vechile purchase.

folyn

Nov 27, 2010

Worst experience I've ever had with a dealer service department. First visit, they broke my hub cap and tried to charge me $80 for it. Second, they managed to overlook a $300 crack in a casing that my oil change guys point it out a couple weeks later. Turns out, it had been cracked that way for well over a month. Funny how that oversight was right before my 30,000-mile warranty was up. Avoid this place and find a garage where the management is actually interested in protecting your vehicle.

jefftu

Jun 23, 2010

I went to Criswell Nissan Germantown MD for a maintenance on my Nissan 350z, and they left a wrench in my engine room. I talked to their service manager for a full refund, and he refused to do that.http://farm2.static.flickr.com/1407/4728178930_39fd0f48d4.jpg

JimDad

Jun 9, 2010

This guy (Dave Swisher) had great knowledge about the Frontier. He was able to answer each of my questions. I went to other dealers, and their staff's knowledge about trucks was poor. I strongly encourage anybody looking for a Nissan Frontier truck to go to Criswell Nissan.

Seven57

May 12, 2010

Just bought a brand new 2010 Nissan Armada and I am loving every bit of it! I drive out of town quite a bit with friends and to visit family but nothing I mean nothing compares to the comfort level I got from this truck. A billion thanks to Robert for really doing his best on taking care of me and giving me world class service! these guys are AWESOME!

jvilekis

Feb 16, 2010

David (Dave) Swisher gave me a rock bottom price and personalized service. I decided to lease rather than buy an Altima. He was very attentive to all my questions and took a lot a time to show me around the vehicle. I would highly recommend Dave. Dave followed up the next day with a phone call to ask if I was satisfied with the vehicle. I highly recommend Dave and the dealership.

kyabe

Dec 3, 2009

I don't normally post reviews online, but I thought to make an exception in this case because of the wonderful experience I recently had with Criswell Nissan. For the purchase of a new car, I decided this time to do all my research online before physically heading out to any dealership. The reason we decided to visit Criswell first was because one of their sales consultants, Damon, was by far the most responsive to my emails and also seemed most knowledgeable compared to those in other dealerships. As soon as we parked our car at Criswell, Fred, another sales consulstant, welcomed us and we test drove a couple of models, Sentra and an Altima. Afterwards, we went into the office, and met Andrew, the sales manager, and he helped us try to find my "dream" car with specific features/colors that we wanted. Unfortunately, they didn't have any in their inventory, but they said that they could get one in for us if we were willing to wait a little bit for an upcoming shipment. Since we wanted to see if we could get the car without having to wait, we decided to look elsewhere with the mutually agreed idea that we would keep in touch as they wanted the opportunity to match or better any price we found anywhere else. Anyways, we ended up buying the car at another dealership because there was no wait involved which is another whole story (and review) in and of itself, but that speaks volumes to me that I am even taking the time to post a positive review of a dealership that I did not end up purchasing my car at. In short, everyone we came into contact with at Criswell Nissan was very professional, friendly, honest, responsive, and not pushy or pressuring, which to me was the complete opposite of my perception of what car salesmen were supposed to be like based on past experience. In the future, I would not hesitate to go there first to look for another car or recommend others there as well. BTW, I did not give ratings for 2 of the 5 categories above because it was not applicable as I did not have any service work done there or make a purchase.