Crest Lincoln of Woodbridge reviews

Ken Kleitz

Oct 11, 2016

Work was done in a timely manner to my satisfaction.

Anne Herlihy

Sep 26, 2016

My oil change appt was on a Sat morning & my car was done in the promised amount of time. I have had service done at Crest & will continue to do so.

Rick

Sep 22, 2016

Excellent experience. People were wonderful and purchase only took around 3 hours. Highly recommended.

Cheryl Szczarba

Sep 20, 2016

Called mid-day with a ruptured tire, customer service was excellent and able to take me shortly thereafter, tire in stock, and got me out in just over 30 minutes. Service did a great job and I love my car!

Edgardo Lopez

Sep 16, 2016

Perfect!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Ouida Martin

Sep 14, 2016

As long as they are available when I need them, they have taken care of my SUV's

Stephen Demakos

Sep 12, 2016

Everything was great. Perfect communication. Delivered on time.

Marchristensen

Sep 1, 2016

Everything at Crest is first rate. Car purchase was easy and price was more than fair. Service is excellent. Facility is clean and comfortable. Everyone who works there is friendly. Repairs are perfect.

Arvis Downing-watkins

Aug 31, 2016

Jean is wonderful every time I bring my SUV in for service. I'm so glad she is back. The Tecnicians are honest in advising if an additional service that was not requested can wait or not.

HerbyGee

May 7, 2016

Eric Bacon was very helpful in showing me the car in which I was interested,

Vince

Mar 23, 2016

I was in the process of purchasing a newer vehicle when I was searching a couple of sites I came across a beautiful 2010 Nissan Frontier 4x4 with very low miles, I made contact with the salesmen Melissa DePalma, she was very pleasant to speak to and was very professional and courteous . I made a visit to Crest in person to meet with her to discuss the vehicle, she was very knowledgeable about the vehicle, i.e. engaging the 4x4 option and other technical aspects as well as the history of ownership, service record of repairs. We then took the truck out for a ride, I was not surprised one bit about the condition of the vehicle since this particular dealership Crest is well know for selling quality new and used vehicle and their reputation is impeccable. When it came down to discussing the asking price for the vehicle, she worked with me to give me the best price for this vehicle with honest and truthful salesmanship, I am very pleased with the whole process and look forward when the time comes to purchase another vehicle from Melissa and Crest.

Disappointed Business Owner

Jan 25, 2016

I am a female co-owner of a small automotive shop that has been in business for 11 years. We are working on a customers Isuzu Trooper. The part we need that is not made aftermarket and must get from a dealer. There are not many dealers left that sell parts for these and after calling 2 other dealers I was given this dealership's name to try. When the phone was answered I asked " Do you sell parts for Isuzu?" He said "Honey if you want a part you need to know what part it is. I can't read your mind." I replied " I understand that but the last 2 dealerships I tried couldn't get them, so before I went into what I needed I figured I would ask if you could ." By the time I was done with my sentence the man on the phone had hung up on me. So I still do not know if they sell Isuzu parts and I never will because I will never call them again.

Aaron Anderson

Oct 24, 2015

Melissa Depalma...just wanted to take a minute to thank you again for such great experience in the purchase of our Navigator. It had been 13 years since we bought a new car. As I mentioned I had been in contact with several dealers about a few different types of SUV's. I prefer to communicate via email as I feel it keeps the "salesman" out it. Of all the dealerships I spoke you were hands down the best. No pressure. You simply provided answers to my questions and added details as you saw fit. No "come on and let's see what we can do" or " let me talk to my manager". We basically locked in our deal all via email which was great. The day we did come in for actual delivery the smooth process continued. You had is in and out in about 1hr. We love the car and would certainly look no where else when the time comes again to purchase a new vehicle.

K.Pink

Oct 13, 2015

I recently purchased a Ford Explorer, which I love, love, love! I stopped in for a minor repair, with my two year old who was ready for a nap, but not without his afternoon cup of milk. As I was in a rush that day, I forgot his milk! The staff caught wind of my dilemma and actually went out and purchased milk for my little boy while we waited for our car. You don't know how this simple act of kindness just warmed my heart. The owner, sales reps, service reps, and support staff are all wonderful. I will never forget the thoughtfulness of the staff here at Crest of Woodbridge, they truly do go above and beyond.

Jessie and Chris

Apr 17, 2015

We went to Crest knowing what we wanted and worked with the sales person Melissa DePalma - she was incredible! She was so helpful, knowledgeable and NOT pushy. She worked through our financing issues and held the car for us until we were able to make the transaction - again, with no pressure. Obviously, this reflects on the entire dealership. The car was used, off a 2 year lease, and when we picked it up it was in mint condition. I will only go to Melissa at Crest in the future if we ever need a new Lincoln or Ford for the family!

Ben H

Sep 7, 2014

Just bought a used 2008 Grand Marquis. Dealership was extremely friendly, low pressure, and worked very quickly to get the purchase done. Would recommend to everyone.

Happy in Texas

Jun 25, 2014

I can't believe I just purchased my XKR without ever seeing it. I knew exactly what I wanted to buy and wasn't going to settle for anything less, who knew it would take me two and a half months to find it and it was going to be 1800 miles away. Rob went out of his way to provide pictures, details and responding to each of my phone inquiries as well as computer inquiries. Everything was first rate from beginning to end. Tom was great in helping the financing. It was shipped to me and when it came out of the enclosed car carrier, I knew I had done the right thing. I am so pleased and happy to have had such a nice purchasing experience. I'm thrilled with my Jag and would do it all over again. Thanks Crest!!

Dick W

May 21, 2014

I purchased a Jaguar XK sight unseen from Crest Jaguar. Excellent in every way. Car was delivered by transport and everything related to the car was as described by the sales manager. I would highly recommend Crest Jaguar.

Frank T

May 14, 2014

I purchased my used Mercury Grand Marquis from Crest and could not be happier. Alan Trafny is a great sales person to work with . He never pressured us to make the purchase and walked us through the entire process. He had all of the paperwork ready to go when we picked up the car, which made the delivery painless. I love my Grand Marquis and plan on bringing it back for service.

Dave

Sep 16, 2013

Great Job....no hassle...friendly and professional. Vehicle and paperwork was ready and accurate when scheduled for pick-up.....Thank You!!

Shelley Cruz

Sep 14, 2013

Lindsay was very patient, accommodating and thorough during our buying process. We felt very comfortable in the dealership and we are delighted with our new car.

Dean

Sep 6, 2013

Great job by Eric in selling us a pre owned Lexus. He worked with us to pull together the sale and delivery of this vehicle. It was pleasant, professional and flawless transaction. My wife loves her new car! I knew of about Crest's great customer service from a former employee (Joe Gillen) who was there for 61 years! He always talked about the value of the customer experience which I was pleased to see has not changed. Glad to see that this great tradition remains at Crest.

Robert

Sep 5, 2013

Excellent Staff, Felt Buying Process Very relaxed, Already Knew Vehicle Specs But Any Questions Where Clearly Answered, Would Buy From This Dealer Again

Morris

Jul 5, 2013

I wanted a hybrid luxury car and MKZ has been just that. Eric Bacon, my salesman, was always courteous and attentive. It took 6 weeks for the car to be delivered because there was nothing on the lot I wanted. During that time they kept me posted and when the car arrived it was exactly what I had ordered. Eric continues to be helpful in teaching me all its special features.

ed

Jun 28, 2013

I just purchased a Jaguar XF. The salesman, EricBacon was apleasure to work with. The whole experience was great.

Iggy

Jun 27, 2013

The price was competitive, the sales staff was easy to work with, and they were very cooperative. They made the process easy and made me feel as though I was being treated fairly

Linda D

Jun 24, 2013

So far everything is great. I purchased a MKZ Hybrid with all the available options. Aside from an unusually long wait for the vehicle everything went smoothly once the car was delivered. I'm really enjoying all the options and the panoramic roof is a show stopper. Great car, great look. The car is rated at 45MPG both highway and city, but I don't think that's possible in CT with the hills. Time will tell. Eric was great and responded quickly to all of my emails/questions.

Jake

Jun 20, 2013

I had an excellent buying experience when I purchased a new XJ L AWD..... No high pressure salesman, they actually let me take the Jag for 5 days before I bought it just to make sure I was comfortable with the car. I was very impressed with the whole process and would def buy from them again.....

Adair Luciani

May 22, 2013

Allen and Tom couldn't have been more helpful. I have been counting on Allen for years and years and he never lets me down. Thanks.

Mike Edelman

Apr 27, 2013

after searching far and wide for a jaguar select edition XK for my wife I came upon the Crest dealership listing..I have bought a lot of cars in my time from a variety of dealers but my experience with the folks at crest from Eric in the sales area to their financial staff was by far the best I have ever encountered. Thanks very much for making the purchase an enjoyable day in the country...and the Pastrami at Katz's was terrific

Doug D

Apr 27, 2013

It's a stress free well spent time dealing with Eric Bacon. I'm not tech savvy, and Eric smoothly enters my cell phone info, calls Sirius to extend contract, goes over all systems in terms I can understand, enters my 5 digit code to unlock doors. And NEVER lets me feel pressured into buying. He even told me not to rush into anything, that there will always be somethng else coming up down the road if I chose to wait a while. I couldn't wait to get in my 2011 MKX and drive home.

Greg H

Apr 10, 2013

Really very happy with the overall purchasing process and the follow up after the sale to answer any questions or issues I may have had. Very satisfied with my Lincoln MKX in all aspects. This is my third one and second from Crest. I'll be back ( no I'm not from hollywood )

Susan/Branford

Apr 4, 2013

I have been leasing from Crest since 1994 every 3 years my sales person lets know about 90 days before my lease ends all of my options for a new car, I have never been disappointed great sales staff.

Joe & Gail.

Mar 18, 2013

Allen Trafny and the entire stall answered our questions and were very knowledgable.and professional.It was a pleasure doing business with Crest and the very friendly staff. I will be happy to recomend the dealer abd specificall Allen Trafny. Truly a gentleman & a professional.Joe & Gail

Joe

Jan 2, 2013

I brought my girlfriends MKZ into the dealership for maintenance, asked Merle (saleswoman who we bought the MKZ from) if there was any 2009 black MKS's and she said she JUST got one in (exactly how i wanted it.. black on black, fully loaded, with chrome rims).. We took it for a ride, and I ended up buying it. Merle, Sam the sales manager and Tommy Tropiano were all fantastic. I wouldn't buy a car anywhere else... Although I was always a Cadillac guy, i absolutely LOVE my MKS.

Raymond

Dec 18, 2012

Excellent service, customer communication, and also excellent and very professional sales representation by Bill Keish.

Jag XF owner

Dec 3, 2012

Purchased my second Jaguar XF from Crest. Service on the first was impeccible including valet car pick up at my office, completeness of servicing, and cleanliness of car when returned. Had no issues with the car...only ruitine maintenance. Great dealership that is very oriented to the customer...you really feel like you are getting top shelf treatment which is in line with the purchase of a luxury car. Local BMW, Merc and Audi dealerships could learn something from Crest's/Jaguar's approach.

have none

Dec 3, 2012

I went on line an acquired a lone for a used Lincoln,at 8.5%.At Crest Auto Mall I received a better purchase agrement at a much better interest rate,5.4%. I took delivery of the car that I wanted at the perfect purchasing experience. Thank You Respectfully Alonzo R Curtis.

davey jones

Dec 3, 2012

I could not have been more pleased with the purchase of the 2010 Lincoln MKS. Since way back in 60's when my father purchased cars to the last 20 years when I have purchased cars from Crest it has always been a pleasant experience to deal with such lovely people. Keep up the good work.

LincolnOwner

Nov 30, 2012

I have to add to the accolades for Crest. Eric Bacon was a wonderfully professional sales person. He was kind, patient and thorough. He made the car buying experience as pleasant and easy as it could possibly be. The facility is immaculate. I would strongly recommend this car dealer.

wickedHangover

Nov 23, 2012

If all car dealers were like Crest, I wouldn't hate buying cars. The experience was so incredible. We were test driving a car within 15 minutes of showing up, there was no pressure and we got a great price on the car and a great offer on our trade-in. I will definitely be buying more cars from Crest. I can't really put it in words to explain how easy and relaxing this car buying experience was. I've bought many new cars in the last 14 years due to commuting and have always hated the negotiation since I usually feel like i'm getting ripped off. That was not the case here at all. To put it another way, in the last 14 years I bought 8 new cars and every purchase left me not wanting to go back to the same dealer, ever, not even for free oil changes. I plan to start all my future car buying at Crest, that's how great they are there.

DISATISFIED

Nov 17, 2012

THIS DEALERSHIP IS A NIGHTMARE. STAY AWAY!!!! UNDISCLOSED FEES, VEHICLES NEVER INSPECTED AS PROMISED. GO ELSEWHERE SALES TEAM NO FOLLOW UP NON CARING OUTRIGHT RUDE..

Car Guy

Nov 16, 2012

After a long period of doing research on our own we found our 2010 Fusion at Crest. When we arrived Allen Trafny did an outstanding job of showing us the vehicle and explaining many features we were not aware of including the advantages of buying a certified pre-owned car. We recomend the dealership highly. In addition to Al, Tom Tropiano was a great help during the entire sales process.

Mustan Purchase

Nov 10, 2012

This is the 5th vehicle we have purchased from Crest in the last 10 years and this time as with every purchase Bill Kiesh has proven to be what every sales consultant should be. My wife called him up told her what she wanted and within a day he found the exact vehicle she was looking for. Bill brings great credit on himself and the Crest Lincoln dealership. We look forward to many more years of doing business with Bill and the Crest family of dealerships.

morris

Oct 19, 2012

Billy is one of the most amazing sales people. he explains the products to a tee and attempts to understand what we look for in a vehicle and will spend endless time with us in research. His followup is tremendous and his delivery procedures are exemplery. He is a tremendous asset to your company.

Judyth Denya

Oct 14, 2012

My entire experience was wonderful. Rob is just amazing. He handled our car buying experience with upmost care and promptness. This is our 2nd time buying a car with Rob and we will definitely be back again. Thank you for everything!!

Troy1

Oct 5, 2012

My salesperson was Eric Bacon. I couldn't ask for any better service. I aslo was treated great by the finance manager and even the other sales people working there. This is my first vehicle from Crest and I hope the good experiences continue. I have already recommended Crest to several friends. Thanks.

car averse

Sep 24, 2012

This is the 3rd vehicle I've purchased from Crest and I will never go any where else. The salesman, Eric Bacon, was incredibly respectful and knowledgeable even though I was shopping for a low-priced used car. The finance manager, Tom Tropiano, was again, equally kind and respectful. He took care of everything including contacting my insurance company for me. It was a totally seemless transaction. I feel that I received a very fair price and have confidence that if anything were to go wrong I would have no problem working it out with them. I can't say enough about the quality and fairness of this dealership starting with Dick Fitzpatrick on down.

jetjet

Sep 24, 2012

I never have any complaints about the dealership or my Salesperson Allan Trafnay

Terry

Sep 22, 2012

I will buy any future cars for myself or my family members fron this dealership if ERIC BACON is a member of the organization.

Lincoln lover

Sep 5, 2012

Great experience at a great dealership! Love my new MKZ, our third one so far. I would recommend Crest to any one interested in a buyig or leasing a new or certified pre-owned vehicle. Rick Simione is a great asset to the Ford Motor Company!

frank

Sep 4, 2012

This is the ninth vehicle I have purchased from Crest and by far the best experience yet. I WILL BE BACK AGAIN. Mr.Keish was not only helpful but patient in assisting my purchase & a true professional.

flipper

Aug 26, 2012

always goes above and beyond to not only satisfy customer but educate them in their purchase from him or elsewhere

CD & JB

Aug 5, 2012

Detailed dialogue of my experience was sent in a few days ago.

CD and JB

Aug 3, 2012

My wife had been following the offerings of Used Cars on the internet looking for a SPECIFIC vehicle, her DREAM car, a Lincoln Continental. Since this model had been discontinued in 2002, she knew that it would not be a simple quest. Finally she found an ad from Crest Motors in CT advertizing a 2002 Lincoln Contental. Claire immediatly called the number and was connected with Allen in sales. This was the beginning of a MOST plesurable experience purchasing a car. Allen was very curtious, considerate, PATIENT and helpful. He answered the many questions and concerns Claire had about purchasing a used vehicle from a dealership she never heard of before, over two hours away from home. She was not quite able to control her glee about finding the vehicle that she so "deperately" desired. I'm sure that Allen realized this and that he could sell her the Brooklyn Bridge, yet after hearing his answers and assurances Claire and I, a most skeptocal person, felt comfortable enough to offer a Credit Card to put down a $500 deposit, sight unseen. We made the trip to Connecticut this past Monday and found the everything that Allen told us about the vehicle was true that even I, Joel the skeptic, felt comfortable enough to go to the local Chase and have a Bank Check drawn to Crest fof the balance due, purchased the vehicle and drove it home with a dealer plate that same day. Yesterday, a mere three days after our purchase, we received the "official" NY State vehicle registration and a self addressed, prepaid mailer to return the dealer plate. We were amazed at the efficiency and speed of the vehclee processing. We thank all at Crest who participated in this transaction but offer a SPECIAL thanks to our new found FRIEND Allen. We would not hesitate to deal with Allen again or to recommend him and Crest of Connecticute to any of our friends or relatives. Sincerely, Claire and Joel Blazer .

Jaquar lover

Jul 31, 2012

Last Friday I bought a new/used Jaquar XK. It was the first time I bought a car without my Dad. Mr. Santos was patient, kind and so very helpful. I think he realized I was a little nervous and helped me through the entire process. He even took the time to explain the dashboard and all the bells and whistles to me. The car is absolutely beautiful! I love it. It was made even more special by the special service I received. Mr.Santos and Crest are a class act!!!

Friend of Crest

Jul 28, 2012

I have been buying vehicles (both new and used) at Crest for almost 20 years. I have never had anything but five star experiences throughout these dealings. Everyone who works at Crest has proven to be competent, organized, empathetic and above all, honest.

peter

Jul 28, 2012

excellent,made it easy, very pleasant experience, quality vehicles

Krayzeeelou

Jul 3, 2012

My experience at crest auto mall was great. I sent an emal re: a Car I was interested in And with in a few min someone call me responded To my text very quickly my sale man Eric wired very hard to see that I was a satisfied customer While I thought the price of the car was a bit more than I could afford he worked with me. I got the car I wanted at a more affordable price I would recommend CREST AUTO MALL to everyone

Keith

Jul 3, 2012

It is a pleasure dealing with the entire crew at Crest- starting with Steve Nathman, to Bill Keish, and Tom Tropiano. Our family has probably owned 20 crest vehicles or more over the years and never been disappointed. Keith Vanacore

NedRyd

Jul 2, 2012

I have to say that my experience at Crest Lincoln/Jaguar was above my expextations. I was treated by employees of this Dealer who were very professional yet very personal. My family and myself truly enjoyed the experience at Crest. I have already recommended Crest to at least two people in the last 3 days.

Scotty Z

Jun 27, 2012

I have to say Crest Auto Mall has nailed it so far. I was going to buy a car through friends who own a number of car dealerships, but before I did I stopped into Crest Auto Mall to look at a barely used car. From the moment I came onto the lot they did everything right. Told the sales manager what I was looking for and they took care of the rest. We didn't use our friends because Crest did everything that good. Still a few loose ends to tie up in regards to additional equipment for the car, but I'm quite sure they will be taken care of. Highly recommended.

Arthur

Jun 4, 2012

Got a great deal on an awesome vehicle. Was also very satisfied with the service I received from Billy and Steve. All in all I'm a very happy customer!!

Edsicle

May 14, 2012

Done in 4 hours, convenient, courteous, knowledgeable and easy to do business with. Bought a used car, know the former owner, Bill made the entire process easy for me. Look forward to doing business with them again and recommending anyone to go to Crest,

JessK

Apr 21, 2012

Thanks for the hard work and attention to detail..

Diane

Apr 16, 2012

As mentioned, I recently purchased a preowned Milan at Crest. Eric Bacon worked with me and helped me pick the perfect car for my needs. Eric goes above and beyond just sales. He makes the process easy with his knowledge of the products avabilabe and ability of matching them to the buyer. My buying experience was as pleasurable as driving my new car.

Car Care Enthusiast

Mar 23, 2012

After extensive research and way too many test drives, I found Crest through AAA buying service. I had never driven a Milan, but I did read many reviews and recommendations, so I knew what to expect from the car I was considering. What I didn't expect was the best buying experience I have ever had. Bill K., the Sales Manager, was my contact, and he was knowledgeable, helpful, and there was absolutely no pressure whatsoever. As it should be. I couldn't be happier with the car. The transaction could not have been smoother, and all sales personnel involved were the best I have ever dealt with. It strikes me as unusual to be so satisfied with a process that I had grown to abhor. Again, I couldn't have been treated any better. Too this point, the best car-buying experience I could have imagined.

Marty

Mar 23, 2012

Since our 1974 Ford Pinto, my wife only drove Acura, BMW, or Infiniti. This time she tested a MKZ, and was pleased with the performance. Steve put together a deal that was acceptable and we are on our way into a 24 month lease.

Jim Lee

Mar 21, 2012

All went smoothly. We have dealt with Eric Bacon each time we purchase a car. Always polite and well knowledable about vehicle.

Sandy

Mar 18, 2012

My MKZ was the second vehicle I purchased from Crest. My fiance has purchased many Lincolns there for his limo business. I have always found the Crest staff to be honest, knowledgeable, friendly, and always willing to do whatever they can to make the customer happy.

Annie

Mar 18, 2012

I was called by my mother while studying for a nursing final. She asked me if I would like to help her start working on her bucket list. I wanted to know what it entailed due to stress of final. She said she was going to buy a Jaguar today. I laughed not thinking she was serious...she responded by saying..Oh you don't want to come? I said I didn't think she was serious but she was. She came to pick me up and three hours later I was driving the car home for her. Eric made the process extremely easy and pleasant. I'm glad that my mom is healthy enough (and still a good enough driver) to enjoy her Jag.