Clear Lake Nissan reviews

Esmeralda Ramirez

Sep 28, 2016

No pressure from Salesmen. Hassle-free shopping & buying experience. Salesman, Rene Pineda was totally helpful in picking out the perfect vehicle for us. And financing was easy.

Shy

Sep 17, 2016

The staff was kind and extremely helpful. Mr. Gerald Imes was a perfect gentleman and salesman. I felt no pressure in making a commitment but was excited to do so. Will do it again. I love my Altima..

Jeanette Chase

Aug 31, 2016

Omar Ochoa, was an exceptional sales person, I had a great experience in purchasing my 2016 Nissan Murano...thanks for going the extra mile to help us get our vehicle..I will definitely recommend this dealership as well as Omar as a sales personJeanette & Larry Chase

First Time Nissan

Jul 29, 2016

I was very pleased with the exceptional customer service I received from my salespersonJermaine Davis (JD). He went out of his way to assist me in purchasing my new Altima. Ihave never received such good service and will highly recommend Clear Lake Nissan to my family and friends. Great experience!

Mondee

Jul 26, 2016

Great customer service. I had a pleasant time picking out and purchasing my car. I would recommend this dealership. Frank and Dee were kind and considerate.

Flee71

Jul 24, 2016

I had a great experience from the time I walked in the door to the time I walked out. I had been there just for service before and was treated like family. It was great working with Raphael and JD helping my family decide on the right choice. Looking forward to an awesome friendship. Thank you!

birdexpress

Jul 22, 2016

I came in to a repair done and after being given quote with compassion (thanks Trent), Gerald attentively listened to me venting my frustrations, then, gave me a bottle of water and walked me through several options. Everyone was wonderful as I moved from old to new.

John doe

Jul 16, 2016

I had an appointment to test drive a vehicle I get there and they told me it was sold already, very disappointed

Redryder

Jul 15, 2016

From the time I was greeted by the salesman Nate Pierre as I exited my vehicle through my discussion with service manager all points of contact were very cordial and informative. Any time I had a question in regard to the process it was addressed and explained. I was introduced to an Asst Sales Manager with in the first 10 minutes and the Sales Manager assisted me during the process not once be several times. In my overall evaluation this was a very positive experience.

frontier12

Jun 24, 2016

Emailed discount offers after buying truck. Went in to get oil change - told, "We don't honor corporate emails bro. Did a manager email you or something?"No, bro. They didn't. It's a corporate offer for me spending $24k on my truck at your dealership. Don't expect them to honor any offers from Nissan Corporate, even with the Clear Lake Nissan Logo. I gave management multiple opportunities to make it right.

Terri08

Jun 22, 2016

Gerald Imes has done it again. He sold me a new car ! This is my 2nd Nissan purchase from Gerald . Great customer service !! I'd love to be able to bottle that and spread it around in my professional atmosphere!! Not only did he put me in a beautiful new Rogue but he has called me every day to see how I'm doing and if I have any questions about my new car. That kind of follow up is awesome! Keep up the good work!!!

TracyP

Jun 2, 2016

I had the best experience with Dee Brooks purchasing my new Nissan Maxima! Great customer service and friendly environment. I highly recommend this dealership and salesman Dee.

Billy J Bonin

May 31, 2016

Claude Strickland was friendly, professional, explained the leasing program answered all of our questions and concerns. We were not pushed. Wonderful experience. Thanks to Claude

MRSNAE

May 28, 2016

Im still in shock!! Me and my husband went in to see if i could do a trade in on my vehicle for the new 2016 Altima which I love. We met with Mr Gerald and I told him what I wanted I told him I had a plan A and B and was ready for plan C. Mr Gerald said you can leave out B and C we sticking with A. I have to be honest I was doubting the whole time but then Mr Dee showed up and those two got together and got me not only approved for the Color I wanted but got me one of the top models with an awesome deal. I was truly blessed."BEST CAR BUYING EXPIRIENCE EVER"

ANNA T

May 27, 2016

If I could give 0 stars I would! Dishonest, Sneaky and The Absolute Worst Customer Service! They will manipulate numbers and take advantage of you if you have never bought a car and do not know what you are doing. I came in 5/24/16 to look at a 2016 Altima advertised for $17,777.00. Salesperson Leo showed me a red one and a white one. I liked the white better than the advertised red because of the color. It was similar to the advertised but a little more expensive. He talked to his manager and came back to tell me he had good news and they would sell it to me for $17,777.00. He told me that I could not get 0% financing at the sale price but I could get 0.9%. I told him I had never bought a new car and wanted to also look at a Camry. He said to call me if I decided to go with the Altima. I went to Toyota to look at the Camry and it was nice but I liked the Altima better. 5/26 I came back to Nissan and Leo was not there. I explained to salesperson Jonathan that I looked at a car with Leo and wanted to see if they would still sell me the white car for the sale price of $17,777.00. He brought around the white car to make sure it was the same car and it was. He said they would still honor the price. The only difference is that I decided to trade in my current car. Nissan offered me $4,000.00 which is what Toyota offered and I was fine with this. The manager, Angel, explained that Leo was mistaken and they could not offer me 0.9%. I wasn't thrilled that I was misquoted a good rate but it was understandable and I said that was fine. I asked them to please give me a printout of final cost and I would finance at a credit union. When Jonathan came back, there was only a $400.00 difference in final price than when I first came in. I told him there must be a mistake because the first time my trade in credit was not factored in. Final price should have been about $3,600.00 less. He said well this is the payment amount you asked for before...I said yes when my trade in value was not included. I see you have increased the car price from $17,777.00 to $21,549.00, (coincidentally about the price they offered for my current trade in ADDED to the sale price). I said no, I would like the price I was offered. He left and came back and my payment was lower but it was only because they extended the term by 12 months. Tricky! I said please do not include my trade in value or financing and print out a total for the car at $17,777.00. At this point he said that he could not do that and questioned me as to why I didn't take the offer on my first visit. I said I already explained that I wanted to look at a Toyota and compare them. I did not appreciate being treated this way. I asked him to get the manager and ask whether they would honor the price of $17,777.00 or not. He said that he didn't know if he would be able to locate the manger since they were closing and was trying to rush me off. I told him I did not appreciate being given the run around and I specifically asked for a price and was lied to or I would have walked back out the door instead of wasting over an hour of my time. He said he would call me after he talked to the manager. When I was leaving I saw the manager in his office ( because the walls were glass). It is now noon the next day and I have yet to hear from them. Toyota has already called and beat their offer. However, I really had my heart set on the Nissan. But it is a shame because I do not trust them enough to buy from them at this point. I will contact another Nissan dealer. Please do not go here and have the same stressful and disappointing experience I have had! Beware if you go here and you are a woman shopping alone or a first time buyer! ***By the way I checked online and entered the VIN of the car in their website an not only were they not honoring the price they added an extra almost $2,000.00 to the price of the car during my final quote trying to scam me out of my trade-in value*** Unbelievable!

Csfoster66

May 22, 2016

Stopped by just to see what was available and found a 2015 Titan that I loved. Met Ray and I have to say he made the deal work. Very professional and straight forward. Thank you Ray you're the best

Michelle M

May 17, 2016

Dee Brooks was professional, friendly, extremely helpful, and very knowledgeable. He wasn't pushy at all. It was by far my best car buying experience ever. From the time I pulled in with my old car, to the time I left with my new one, I felt the entire team went above and beyond to earn my business.

Venuscent

May 12, 2016

Leonard gave outstanding service so did his manager Angel. The whole team gave us the best experience in buying a vehicle.We would recommend this dealership and salesperson to all of our friends. They don't disappoint in price or service.

unhappy!!!!

May 11, 2016

I made an appointment online and three hours later I show up to test drive the car! the next thing they tell me is it was sold ," here is a car that is is like the one online"!!!!! First impressions always crucial !!!! No Thanks!!!!! bad impression....

Triggs

Apr 16, 2016

I really loved my experience at Clear Lake Nissan!! Ebuka was very professional and had great customer service. I do recommend others to go here.

jak410

Apr 11, 2016

I came into Clear Lake Nissan on April 9, 2016 kind of skeptical about buying anything because of my experience the day before with two other dealerships for other makes of vehicles. Clear Lake was a completely different experience. The salesperson was attentive, warm and friendly and was not high pressure at all. The vehicle I had seen advertised was actually on the lot and for the price advertised. When I saw the Rogue was available in my favorite color I asked if I could get that one for the same price and it was no problem at all. I left the proud owner of a cayenne red 2016 Nissan Rogue. Thanks Claude and Clear Lake Nissan!!

Natheria

Apr 11, 2016

My experience was wonderful at Nissan. I would recommend this dealership to anyone. Jonathan. Chiles he was my salesman and he was awesome. Love it!

tt

Mar 31, 2016

Bought a Nissan Sentra for my nephew and Patrick and JR hands down gave us the best service I have possibly ever had at a dealership. The work ethic that was displayed by these two guys was excellent and I would recommend anyone to ask for them if they go there.

maclark77

Mar 28, 2016

I came in on 2/25/16 to purchase a Nissan Juke SL and everyone from Sales to Finance to Service to Customer Service were super friendly and helpful. I've had experiences before at other dealerships that were not this pleasant. I totally recommend Clear Lake Nissan! Ask for Gerald Imes!

mycar2016

Mar 21, 2016

My Salesman was very friendly, and informative. He answered all of our questions and gave us a great deal. We are very happy with our new purchase and with Mr. Claude Strickland. Thank you for your hard work.

Vanessa Bogan

Mar 19, 2016

My car was there for a recall. Fixed very fast. Every was so nice.I will return to buy my next nissan in the future.

Lu

Mar 14, 2016

My husband went in back in November to see about turning in my year and a half old rouge for an up grade on the rouge. This would of been the third car within six months for my family to buy there. I was very disappointed in their sales guy and sales manager. They were not interested in working a deal with us. At some points felt like we wasted their time and acted like they had no rogues to offer for the most part. We ended up going to Gillman out in Richmond, where not only did they give us a killer deal but tinting actually comes complimentary with the vehicle. Gillman is my new car dealership, and is worth the drive. The rest of our family knows, Gillman is the way to go. No more Clear Lake for us. It also took my daughter basically a month to get a receiving hitch for her vehicle that was part of her deal. The sales man was not helpful and made more excuses than he did finding out the issue.

Clara, chewy

Mar 12, 2016

They are helpful friendly people. And help me get a car I can afford. They did there best to help me . I will tell my friend s how clear lake Nissan dealership is the place to buy a car.

AWESOMENESS

Mar 4, 2016

EVERYONE WAS HELPFUL AND PLEASANT , BATHROOMS AND WAITING SECTION WAS VERY CLEAN

dillpickle4

Mar 4, 2016

This is my second time in purchasing a car the salesman has been great and so has the customer service .Everybody has treated me like family

danny8850

Feb 23, 2016

This was my 2nd purchase from CL Nissan & I'm certain I have no plans to ever use another dealer. I purchased a new Rouge on 2/20/16 from Gerald Imes, it was the smoothest, quickest, stress free auto purchase EVER! Gerald worked to get the numbers I needed to make the transaction possible for me & get the exact vehicle I wanted. I was a little under the weather the day of my purchase and it was very obvious that Gerald was doing everything within his power to make sure the process was as quick as possible for me. If your looking for a Nissan, go see Gerald Imes... If your looking for something other than a Nissan, you should really consider a Nissan :0)

beachdeb

Feb 19, 2016

The service is outstanding. No surprises. Work and cost completed as estimated. Would highly recommend their service department. Greeted as soon as I arrived. Nice waiting area.

Stratman

Feb 19, 2016

I was very happy with the sales and service department, top notch and took very good care of me in trading in my Murano for a Certified Pre-Owned Pathfinder. My salesman was the best, and their service department the same. My one complaint and it would stop me from going back, with almost perfect credit, their credit depart ran my credit 3 times in one hour, and it is now on my credit report for 2 years. I think that was uncalled for and very unnecessary. If when pulling my credit the first time you could not get all the information you need to make a deal and draw up a contract, then you do not know what you are doing.

Lindag

Feb 16, 2016

I am very happy with the service that I receive at this dealership. I feel they go out of their way to make your visit pleasant.

OEO18

Feb 16, 2016

The best dealership is Houston by far. Awesome and extremely satisfied with my purchase. Gearld was very professional and took his time with me to help me find a great vehicle for my needs. Highly recommend.

shelby123

Feb 9, 2016

this dealership is Awesome. I've purchased two vehicles with Awesome two different salespersons Richard and Nate . they help me out and listen very well. please visit

Nessa b

Feb 2, 2016

I have bought two vehicles from Clear Lake Nissan and get all maintenance at the dealership. The associates are always extremely friendly and always professional.

zgalveston

Jan 29, 2016

My first experience with this dealership was not good. I bought a new 2016 370 Z and brought it in for the free 30 day Pit stop, which was a coupon for checking fluids, tires etc. and a free car wash and vacuuming. I made an appointment for 10am and was early. It took almost an hour and half to be told it was done. When I went out to the car, I found that it had not been washed---filthy from previous rain. I was then told it would take about 20 minutes to wash car and get it back. The individual I interacted with acted very put upon. Ok, I waited another 45 minutes and got the car back but now no inside vacuuming, just outside wash. So, I did not have a real impressive experience for my first encounter.

Brenda

Jan 28, 2016

Hello My name is Brenda and my dad's name is Hector. We just wanted to take a minute and let you know how our experience at Nissan at Clear Lake went. Our experience was nothing shot of amazing. From the time we started working with our sales associate all the way until we left the lot was so wonderful. The team was so incredibly nice. They never rushed us, they did everything they could to find the best truck at the best price and best interest rate for our budget. . This lot is huge, clean, and beautiful. What great employees you have. Brenda and Hector

SaintsFan

Jan 28, 2016

JD was awesome would recommend him to everyone, he had another employee with him who's name was Chase whom was training, Chase was also awesome and very inventive

Maxine

Jan 25, 2016

The Staff at Clear Lake Nissan are always courteous and very respectful, from start to finish. love the fact that they will take the time to go over all of the points of my oil change and my instpection of my vehicle and inform me of if any services that were needed or recommened. Always a great experience.

NinaP

Jan 25, 2016

Gerald Imes is the BEST as far as salesmen go! Service is always excellent when going in for an oil change. Love this dealership and the service they always provide

RheanaM

Jan 24, 2016

This is my second time buying a car from Clear Lake Nissan. I have always had wonderful service from them. I recommend them to any and all of my friends and family who are purchasing a new vehicle.

kobebryant

Jan 21, 2016

I decided to have the dealership inspect my vehicle prior to getting on the road for business. While there, I was informed that I needed a new battery. It only took about 40 minutes to replace the battery. That may seem like a long time, but I found it to be very quick being that I did not have an appointment.

Jackie J

Jan 15, 2016

My appointment was for 0700 hours. A service representative met me at my vehicle. She was extremely nice from start to finish. She promptly informed me that the oil change/tire rotation had been completed and it was being washed. She went over the complete inspection of my vehicle and explained what services were recommended for the future.

brooks2016

Jan 9, 2016

Nice guy! Always helps when I come in to get serviced. Will be back for my next service at 26630miles. Thank you Nissan Clear Lake!

Shannon370Z

Jan 8, 2016

Normally, when you go to a dealership the service takes forever and you can sit and wait for hours. Not here. They listened to my concerns, gave me options, asked me to make myself at home, and began my service promptly. I was out of there less than 30 minutes and on my way home.Thank you Clear Lake Nissan!Shannon

Myredcar

Jan 7, 2016

The youngman Jonathan, that helped us was Awesome. His knowledge of all Nissan Cars, were just Great. All salesmen personal needs to study like him. Thanks.

Linda E Sotelo

Jan 4, 2016

Mr. Gerald Imes at Clearlake Nissan was a very professional salesman who undoubtedly knew how to make a sale. He was willing to work with our challenges but was also patient in helping us find our best next vehicle after recently experiencing a total loss due to vehicle theft. *Other staff were also key in making this specific purchase an overall excellent experience, THANK YOU to all who were involved: David in Customer Service and Finance Rep.That made a BIG difference!

dee6and pepper

Jan 3, 2016

I would like to commend the salespeople at Nissan Clear Lake. Everyone was friendly, courteous and helpful. I walked in the door and within an hour I was signing papers for my new Rogue. I had not expected to pick up the Rogue on New Year's Eve. I thought I would have to negotiate and the car wouldn't be there and I can pick it up on Tuesday. However I walked and left with the exact car I wanted. I t was easy and painless.

Jesusfreak67

Jan 1, 2016

Edgar greeted us as we pulled up. Very hard working man. We have worked with this dealership in the past so it was like coming home, it never feels like a jungle here, they take care of you. They help you feel like you matter. Buying a new car is hard, they walk you through, listen, and explain every step to you. At any point you have questions just ask they will help you, they are up front about cost and they are great it always feel like your family and you matter.

Joejo

Dec 25, 2015

Sales man that helped us was great (James), he heard everything I was saying about what it was I was looking for in a vehicle, and the poor guy had to of lost weight with as much as he went back and forth for us to make this deal happen for our family, however the financial Representative was not so good. It was almost as if we were a burden to his day, and that we were interfereing with something. Although he did do some good things in there the over all experience almost felt like ' OK now we are getting their money, so lets move on' ..

lottoz

Dec 21, 2015

My experience was not very good, I've been there before and it has never taken so long to change oil2 hrs 15 minutes. I did not make an appt but other times I didn't have to and it did not take that longI did not purchase my car there and I think that you give preference to people that purchase the cars with you. They had offer me a car wash and after 2 hrs of waiting I just told the person I would take my car like that, or I would of have to wait another 2 hrs. I could see my car thru the window and was not attended for a long time and workers just walking around the dealership doing nothing. I guess I have to take my car to the place that I purchased it to get better service. I thought that beinga Nissan Dealership I would have the same treatment but I guess not.

Leatha

Dec 13, 2015

My experience was wonderful as usual. Gerald was excellent and very patient with me and my family as we made this transition to trade in our 2015 Altima for a 2016 Rogue. I am very happy with the extra space and the opportunity to sit high in my vehicle again. Thank you Gerald for all your help and understanding.

College Prof

Dec 3, 2015

I am on my 4th vehicle with this Dealership. One of the Biggest reasons is their Servie Department and their Manager Doug. We have never in the past 6+ years had any , repeat any issues with this Department at Clear Lake Nissan.

teribob

Nov 30, 2015

We were given the best of care throughout the sales process.....from Dee the sales person to Isaak in finance. I would highly recommend this dealership to anyone for new and used vehicles. we will be back!!

karen and fred

Nov 28, 2015

This is our 2nd nissan purchase from Clear Lake Nissan and we couldn't be happier! We worked with Eric S, Austin H and Sabre who tirelessly made our Leaf purchase their number One priority! What a dedicated, professional and great group of guys! We thoroughly appreciated all they did for us! A big thank you to them and we will be back there for our next Nissan someday! Karen and Fred

DREAM34

Nov 25, 2015

This dealership understands treating potential customers with respect and dignity! Jonathan Prindle was patient and offered us an AMAZING deal on our new Murano. Dreams do come true!

Rochelle0217

Nov 25, 2015

This is my second purchase from this dealership. The staff is very friendly, knowledgable, and extremely helpful. I would definitely recommend purchasing your next vehicle from this dealership.

Porters

Oct 29, 2015

Bought our 2nd new vehicle in 6 weeks and had a wonderful experience, as always. Gerald Imes is top notch and my family wouldn't use any other salesman there!

sunny

Oct 25, 2015

We had a problem that the dealer made a special effort to expedite. We were very happy that the repair could be done so quickly and with a very professional staff. Highly recommended dealer service!

alvaramm

Oct 19, 2015

Went into service our two Nissans and sell one back on Saturday 10/17. Customer service is always the best at Clear Lake Nissan, we drive from Deer Park just to have our service done some 37 miles away when there are other service centers closer. Our long time service rep Austin Henry who is now in sales was working to buy our 2010 Altima, we ended up trading in our Maxima also and walked out with a 2015 Altima and a great deal!! If own or have ever considered owning a Nissan you MUST make Clear Lake Nissan your first stop, you will not be disappointed!

Happy Face

Oct 1, 2015

We were just looking and Mojo Berberic is the best. All the used cars on the lot were top of the line. No negotiating they had just reduced the price of the car we wanted, my credit union agreed it was good price and we rode out in our new car. Everyone was very friendly there also. Thanks Mujo

Cheetos

Sep 15, 2015

My experience was a ten. All employees were very helpful n wanting to make sure that I was being helped.everyone had smiles on their faces, which was nice to see.

Hamjam

Sep 13, 2015

I wish i can give less than 1 star. This is the worst dealership i have been to. I bought 5 brand new cars through out the years and this dealership is by far the worst and dishonest. I talked over the phone and got the drive out price from three different people. and 15 minutes before we got to the dealership. After we got there, the car price is different because apparently they had miscommunication from the people who gave me the price. And apparently all the people i talked to over the phone had gone home or was not available. I talked to Monica, Janet, and Maggie over the phone. The sales person was ok but the manager thought of himself very superior. Their new cars are parked in the back of their dealership on grass with full of pot holes and mud. This dealership is very expensive. I even recorded the conversation with the sales rep i talked to who gave me a total price. But they didn't. I would not recommend this dealership. All the positive reviews for this dealership is most likely from people who dont really care about how much money they spent. And the friendly staff just took advantage of them. They are all sweet talker but when i do business i want honesty. WORST DEALER SHIP EXPERIENCE in all my previous new car experience. i don't think i would ever experience this kind of dishonesty.

maverick564

Sep 5, 2015

My husband and I had planned to just look at cars and this was the first place we went and appointment a few miles up the road in a hour and we were going to look at this one car listed on internet.2014 Ford Edge. We ended up not going to the other car place we purchased the car there. We were disappointed that we were not told there was only one key. The cost of another key just made our car cost another $250. I couldn't understand why they wanted extra $850 for recondition fee . You have the price on the car that is it. They took it off. In fact since it was Aug. 31st they wanted the sale for Aug. the salesman came by our house to pick up the title of my car because I never had it with me.. Jim and Wannell

Jroz

Aug 30, 2015

I walked in knowing the vehicle I was interested in and got helped by Nathan right away. Nathan made everything easy from the get go. I didn't spend all day at the dealership like I've done before at other dealerships when purchasing a vehicle, the whole process was fairly quick. Everyone I dealt with had a positive attitude and great manners. I would definitely recommend clear lake Nissan to anyone looking to buy a vehicle.

Shalon

Aug 27, 2015

I want to sincerely thank my salesman Mr. Gerald Imes at Clearlake Nissan. It's always a pleasure coming in. He is very hard working and able to get the job done. He patiently works with you to get a great deal and put you in the right car. He's like family and he will always be my salesman. Yall go check him out tell him I sent you. He's the best at his craft...Thank you!

matilda.happy

Aug 16, 2015

My sale person Rene is professional, great customer service, real people person.. He follow-up with you make sure you happy and enjoy your car. Also the gentle man with the electronic aspect of the car i believe his name is Jose is terrific. I think is better option to have some one go thought the menu.

jesterz21c

Aug 15, 2015

My salesperson richard did a great job and was focused on getting me in a car I liked. They did everything they could to get me financed and I would definitely recommend them!

buddy

Aug 13, 2015

Took car in oil change, without appointment. Service writer said it would be approx 1hr 45 min. I went to breakfast and he called with car ready in less than an hr. They went over everything and explained all in a very friendly professional mannor.

Troy Skeen

Aug 13, 2015

I had just purchased my Rogue last month. Never owned a car so nice. So when my light came on, I thought it was my abs light. I called Gerald Iams and explained to him my concern. He told me to bring it back in and he would have service fix it. So when I came in to get my plates service said that the light was for low air in my tires. They corrected it and checked my fluids since it has been so hot outside. Gerald also gave me my extra key. This is the third car that I have bought from Gerald. The previous car I had was an Xterra,that I bought from Mossy. They are crooks. I had the truck 1 month and the brakes went out. So I traded it in with Gerald. Payments was higher than I would have liked, but worth it. Overall Clear Lake Nissan AWESOME.

Kcarpe33

Aug 10, 2015

Yousef was awesome very professional didn't push us at all answered all questions and did it with a smile. The best part was his integrity. Both Derek and Peter were also very professional. Just need to make sure Derek rides his Harley with a Helmet. Clear Lake Nissan first class.

Matthew Palla

Aug 1, 2015

I went to the dealership with the intent on purchasing a Nissan Rogue. I was able to view the select, S, and SV models and all of the features of the cars were explained to me. All of the questions I had were answered well. I felt like the salesman was trying to make sure I got the car I wanted and not trying to push me to buy a different more expensive car.

olivia95

Jul 23, 2015

Finance is wonderful. We really liked our salesman Louis. Wish that it would have been faster. But, this is the second car in two years that we have purchased from them and are planning on buying a third next year.

Shanna

Jul 23, 2015

Fabulous staff and superior service, they have made me a customer for life!!!! I have bought several cars from Clear Lake Nissan and they are always a pleasure to work with. Love this dealership!!!

Erf31

Jul 16, 2015

I scheduled a matience appointment online because I had called the service department asking them would it be quicker that way and they said yes. A routine 5000 mile matience took almost 2 hours and not once did the service guy give me an update or estimated time. I had my 11 month old with me and 2 hrs is just to long to be sitting at a dealership. Had I known it would have taken that long even with an appointment I would of dropped off my vehicle. Also when you pull up they don't even come out to greet you. I guess I'm used to someone coming up to my window and checking me in. I know all dealerships are different but there was about 4 guys just sitting there with no other customers. I would take my vehicle somewhere else if I didn't buy the service package when I purshase the car.

terribleservice

Jul 16, 2015

I bought car one year ago, buying experience okay. They sold me the 400 dollar maintenance contract. Well if you like oil changes that take 2 to 3 hours then go for it. So far 3 trips and for an oil change its 2 to 3 hours on scheduled appointments. But seems several I talked to in service room having same issues, not sure where those ratings are.

Ajay

Jul 5, 2015

I wish i could rate Less than 1 . I was looking for a pre-onwed car and went through there site and selected 2 and called , they said both available . and before starting again i called and confirmed if the cars are available .. they said yes..Once I reached, they said none of the car is available and started offering other cars ..Same time both of the cars were available on there website.. Manager said when you choose a car send me picture :) then only we can make sure.,Another important info i got -- THAT THERE SITE IS UPDATED ONES IN A WEEK.... Means 90% chance is you wont get the vehicle that you selected.. Nevermind ... Save you time by not going there :)

lweezee

Jul 2, 2015

We always receive excellent and timely service on both out Pathfinder and Rogue. Doug in the service department is very knowledgeable and accommodating. We trust his recommendations.

RLangford89

Jun 27, 2015

I am extremely impressed with the level of customer service I received from Clear Lake Nissan. Hoping to make them my lifetime dealership of choice!

happyladytee

Jun 24, 2015

Thank you Clear Lake Nissan,I am very please with your professionalism and how you let me decide the car I wanted to have.I love my Juke! It has been a pleasure doing business with you. Thanks again.Teresa

jalanda1

Jun 15, 2015

I would like to think Gerald at the Clear lake nissan dealership for the excellent Customer service on my oil change thank you so much!!

aqgreatservice

Jun 12, 2015

I was very pleased with everyone that helped me purchase my new vehicle. I love it!!!! The stay while purchasing it was very short. I would recommend this branch to anyone who needs a dependable car. Thank you all for you great service!!!!!!

Happy Kathy

Jun 10, 2015

I started using this service department many years ago. I purchased a car from them several years back but use the service department for all my cars. My personal service manager is Doug Keith. I highly recommend Doug and this company.

Happy Lady

Jun 10, 2015

Clear Lake Nissan is the best Dealership in the entire Houston Area. Great staff. The Service Department makes it so easy to get things done. Doug Keith is the Service Manager I use and I tell all my friends and family to ask for him. He is knowledgeable, helpful and is a go getter...

happyRan-murano

Jun 10, 2015

This is the best service department . Doug, the service manager is phenominal. He is very professional, attentive, friendly and very knowledgeable with his trade. He explained to me in detailed what was going on with my car and recommended only the necessary things to fix the problem... No extra parts or unnecessary repair. Very honest man. I highly recommend this service department and Doug. He definitely, exceeded my expectations! Perry , is also very helpful , professional and friendly. Both of them are very conscientious to my needs.

shell

Jun 10, 2015

Doug Keith treated me very well, He knows his business ... Many thanks to Doug for his help. I will defenetly recomend this business to friends and family to come visit this guy for first class service.

migue

Jun 8, 2015

He showed me all the car equipment and how to use it. I felt comfortable making the decision to purchase a la car, being a single mom, I felt that I didn't have to have a male there in order to be taken care properly. Finance could be a litle more nice to clients and that will help tremendously, I was offered ,6.25 interest when I know they could have done better than that, and I would stay with them through the entire 60 months financing deal of my car. However, they did give me 3 months of non payment, which gave me the opportunity to refinance with a credit union. Thank you to all ot them.

sal51

Jun 4, 2015

The salesman Patrick was attentive and helpful. Everyone was great! Happy with the price. Thanks so much for making the process of buying a car hassle free!

happydriver

May 28, 2015

I was impressed with the positive attitude of the salesman, Gerardo Gonzalez, that took the time to make sure that I was comfortable with the car that I chose. He even pulled the same car out with a different interior color and let me drive both. I know I will be happy for many years to come in my beautiful Altima SL. Thanks Gerardo!

asiushka

May 27, 2015

Clear Lake Nissan is a best place to get a new car. Service and team are awesome. Price just can not be better. I'm super happy with my new Nissan Versa Note. Thank you so much!!!!!!!!!!

NotSatisfied

May 20, 2015

Update - After reading my reviews I was contacted by the Service Manager and my car was returned to me today (May 23) in excellent condition. My car flooded in only the floor wells last Wednesday in the early morning. I took it in to the Service Department at approx. 3:00 pm the same day after I saw my insurance adjuster. I heard from CL Nissan on Saturday afternoon. They filed an insurance supplement. At that time I was told that my car would be ready the week after next. The insurance adjuster was there on Tuesday and approved repairs which were $3,000.00 over what the Ins. Co. estimated. Instead of (as of today) next week it will now be the week after next when my car might be ready. I realize that they have a more than normal amount of cars to fix. But when you take your car in ahead of others and they should know based on their experience that they will get their money they should work them in the order received.

amwcto

May 18, 2015

So like most women I assume the worst in car dealerships. Feel like I walk in with a sign around my neck that says next victim as the piranhas circle. But I am pleased to say for the first time in my car buying experience, I was treated with respect and honestly feel like I got a decent deal. I came in with my credit union already giving me the green light to shop away, which is a good feeling. But it was an even better feeling when the dealership was able to cut my interest in simply by applying with Nissan Finance. Initially, I was not happy with my trade in offer but when it was all said and done the math worked out and I am in a much better place then I was with my old car. As for my Sales Man, Richard Witte, his mild manor demeanor and patients with me was very impressive, I can be pretty bossy. He explained everything about my new car in a manner that was not demeaning. (Bonus ladies hes pretty cute ? )From A-Z they have done an excellent job and look forward to many more pleasant experiences in the future.

Rino Palomba

May 13, 2015

Salesperson was patient, attentive and knowledgeable. I was hesitant on purchasing a brand new vehicle but the salesperson showed me the pros and cons of new vs used especially since I use my car for work and put plenty of miles. The car is what you would expect from a Nissan, efficient, sleek, and well built. I traded in a Nissan Rogue for the Altima so I am very familiar with the Nissan pedigree of machines. I was introduced to my salesman by my sister who had a similar experience and made me go to the dealership on our way to the beach with my family. Who knew we would be driving out with a 2015 Altima!!

andrew, benjamin2

May 9, 2015

This was my first time shopping for a car at Clear Lake Nissan. The buying experience was a delight and the customer service was exceptional. I like Gerald the salesman. He was extremely nice and competent. With so many choices, he helped me narrow down my selection to a 2015 Nissan Altima. I plan to surprise my son for his college graduation on May 22nd. His birthday is May 24th and he deserves a new car from Dad.Andrew

Searcy1

May 5, 2015

With the exception of the salesman changing a few numbers and thinking I wouldn't notice, I'd say it was a decent car-buying experience. We were there for HOURS!!! Also, the delivery fee is the most ridiculous fee to be passed on to the buyer for a vehicle already in your inventory. I know for a fact that this fee can be waived, but my salesman would not. It's almost $1000!!!!!

baytown

May 1, 2015

Very pleased with the whole process of buying my new car. Salesman was very Professional and Knowledgeable, I mentioned to him what I was looking for, and out of my first three options I was sold on the first.Great job to Richard Witte!

Larry H

Apr 29, 2015

Bought a 370Z roadster convertible. Awesome vehicle, style and performance. Was treated with great respect again by Gerardo my repeat salesman. He is always courteous and trying to work you the best deal. Best experience ever had buying a car. Clay in finance exceeded expectations. Thanks guys!

I'm a Leaf on the Wind

Apr 27, 2015

Our only car needed work, and CarMax would only cover the first week of rental; when the rental expired, we brought it in and asked them for the cheapest car on the lot. We were able to pay cash for a car received as a trade-in, and even though we paid the last $5 in quarters, they provided the kind of service one would expect with the purchase of a new car. They were weirdly insistent that we bring the car back for detailing, though. Also, the salesman strongly criticized my decision to purchase a Nissan Leaf as our first vehicle and seemed to want to tell me all the things that are wrong with an electric vehicle and how silly it was to buy one of these when I could have a gas car. This soapbox speech included interrupting me on several occasions and treating me like a child. This is not something you want to do when a customer makes the decision to purchase a vehicle from your product line, particularly not one with the kind of consumer advocacy that the Leaf has.Service was two weeks total for our Leaf, even though parts needed to come from the factory overseas. The interior of the car was kept tidy and they even charged the car after the work was done. Mr. Keith communicated with MaxCare even when it was a pain in the butt, and never complained about having to do so. 10 of 10. I will never take our Leaf anywhere else!

kydavis71

Apr 24, 2015

I had a wonderful experience while at Lear Lake Nissan. They took the "sting" out of parting with my Pathfinder after 9 years. Transitioning to a brand new vehicle was effortless, painless, and I was VERY satisfied thanks to my great salesperson, Leonard Costa!

Mary and Rannie

Apr 15, 2015

We were very pleased and satisfied this past Monday when we went in to look at test driving to purchase a Nissan Pathfinder and also traded in a Nissan Rogue SL to a Nissan Rogue SV. We ended up getting a great deal and came home with our new vehicles. The whole staff treated us with great respect and professionalism. They made our shopping and purchasing experience very pleasant and we are both satisfied customers. We highly recommend Clearlake Nissan for your next car purchase.Rannie York and Mary Bryan

happy customer

Apr 14, 2015

Went looking for a specific car. They were great at finding what I wanted. Took them little bit to find it because it was on a display. But they found it and I got it.

howellloren

Mar 19, 2015

I was greatly impressed by the courteous and respectful service received when I brought my car in. It has been a very long time since I have bought I car and I am not easily impressed or likely to hand out superlatives but in this case both are truly deserved. Kudos to the man who handled my service. I am very bad with remembering names so please don't take this as a slight as I will get better with time.

Alex

Mar 3, 2015

My first experience here was amazing, everyone was so friendly and were willing to work well with me. I always able to get a car I wanted with the help of the employees.

Marlene Guzman

Mar 1, 2015

I have been on a hunt for a new vehicle and found that the staff at Clear Lake Nissan (especially Archie) were both friendly and knowledgable. I had an opportunity to test drive the Rogue and found it to be a great car. If you are in the market for a Nissan, I highly recommend contacting this dealership. Everyone was friendly and went out of their way to make the process of buying a car enjoyable.

RTC

Mar 1, 2015

Having been going with Toyota for the past 15 years, this was my first experience with Nissan. I liked the truck, the style. Price was basically the same. The sales staff was a little inexperienced. Just enter with patience and understanding, and you may be walking out with a brand new vehicle.

Dee Pratt

Feb 19, 2015

Each time I have had my vehicle in for maintenance I have been treated very well and in a timely manner. I truly appreciate the maintenance department. The sales department especially Hector is outstanding as we have bought 3 Nissan vehicles from the Clear Lake Dealership and would recommend it to our family and friends.

Casa

Jan 24, 2015

I received a commitment from the sale rep and finance for a Pathfinder vehicle I specific negotiated drive out price( final price including all fees and taxes). At the time to purchase the vehicle the Finance didn't honor my negotiated price. The sale experience has being a nightmare and I ended up paying approximately $2.9 K more than the negotiated price that the dealer committed to my purchase price.Also they add an insurance that I never request.Nissan advertisers on TV 0 % interest with good credit and my score was 815 to 820 approximately and they charged on my Nissan contract 2.4% .I strongly recommend before you signed the paper print contract re-check all the details to verify all the details, prices and fees.

Renee

Jan 24, 2015

I went to clear lake Nissan after visiting another Nissan dealership in another town. The experience was a complete 180! The salespeople I had were very warm and friendly. They listened to what I wanted and had me test drive the car that I wanted. I also liked that clear lake Nissan had a few certified, older models of Sentras and Versas that I could choose from. This helped me stay close to my budget as much as possible. I would recommend Clear Lake Nissan to my family and friends, and have done so. Their website is also very user friendly.

rpsid2001

Jan 22, 2015

I would recommend luis to anyone the only thing I missed out on was my gas but over all great experience. Great friendly group of people trying to make sure everyone hppy

Crystal Parham

Jan 13, 2015

I wanted to take the time out to thank Perry and all staff members at Clear Lake Nissan's service center. Every time I visit they have made me feel welcome. They address any concerns I have and recommend the services needed to make my vehicle more safe. Working in customer service and sales myself for close to twenty years now, I know good service when I receive it, and like to give recognition. This team is certainly Award Worthy!Crystal Parhamcparham4321atyahoo.com832.392.6024 mobile

Leatha

Jan 7, 2015

Our experience with Clear Lake Nissan was absolutely wonderful. When I arrived I was very disappointed with McDavid Nissan and was expecting some of the same bull that I got from the other dealer. It was totally the opposite. I gave my representative and all of the other guys in management a hard time but they would not give up on me. By the end of my experience I was smiling and very pleased with the deal they gave me as well as there personality. Got to give it to them, they have a lot of patience with their customers. I was so pleased with them that I brought my sister the next day to purchase a car and she got the same treatment. She is coming back after she get all of her income tax refund to purchase her dream car. Mujo Berbic my sales rep. is the greatest and sweeties guy in sales I have ever met and believe me I have purchased a many cars over my 62 years of life and of course Gerald Iams was the icing on the cake. Great group of guys you have working there. I tell you even the General sales manager came over to make us comfortable and offered us some of that wonderful coffee and his name is OC Brooks. What a wonderful experience. Believe me they all work as a team. Great group of guys. Sorry I went over but it was worth it.

bspooner

Jan 5, 2015

My wife and I were warmly greeted by Archie when we walked in, he quickly weeded out the vehicles that did not match our needs and narrowed it down to a select few for us to choose from. We settled on the Rogue based on price, the nice test-drive, and the fact that i will make a good hand-me-down car for our kids when they go off to college.

Charlie

Jan 2, 2015

We had an extremely good buying experience. Kody & Derek worked very hard to be sure we were satisfied with our purchase. Kody was right there to assist in every situation from the time we arrived until we rode away happily in our new Murano. We appreciated the help from David Singletary & Clay also. Highly recommend Clear Lke Nissan. Charles & Joan Callaway

SLatifkhan

Jan 1, 2015

I just walked in to the Clear Lake Nissan to check the end of the year special and met with gentleman Mr. Arsim. I notice that though he just joined the Sales team but having a good knowledge of the vehicles.. He drove out with me Nissan Rouge which I love it. I was looking for a small SUV for my son and got a great deal. The entire team of Clear Lake Nissan are very friendly and cooperative. I will definitely recommend Clear Lake Nissan to my sisters family and will go back for future purchase.

Luis Ceballos

Dec 31, 2014

I am really grateful with this dealer and the people there!!! My wife and my son are very happy with our new car!!! Thanks a lot!

Doug

Dec 29, 2014

After shopping around, my wife and I finished and bought from Matt and Derek. Honestly had the best car buying experience here. Fast and freindly. Matthew knew everything about "our" car and even helped set up her Bluetooth phone connection. He is awesome!

old guy

Dec 17, 2014

Purchasing an automobile is stressful at best but these guys made me feel comfortable at the outset. They had extensive knowledge of the Frontier I was interested in, gave me a full explanation of its features and answered all my questions, I did but my vehicle there and felt I got a good price and a fair trade in for my vehicle, The "extras" from Nissan and offered by Clear Lake Nissan are a great addition to the sale. I hardly endorse the dealership and recommend them without reservation.

davidljones

Oct 24, 2014

My wife and I went to Clear Lake Nissan on 10.23.14 not expecting really anything positive after dealing with two other dealerships. The sales person Mohand Yousef was fantasic and we drove out in a 2015 Versa that night. Mr. Yousef worked with us every step of the way to get us in to the car we wanted at the terms we needed.Our son will be needing a newer vehicle next year and we will send him to Clear Lake Nissan

jbrader1

Sep 22, 2014

My experience with Clear Lake Nissan was great, I would highly recommend this dealership to anyone wanting to buy a car. All the staff are always friendly and courteous .

bchurn

Sep 17, 2014

Judging by the previous reviews on this site, I believe the consensus is that Clear Lake Nissan is a great place to purchase a vehicle. I have to agree with the rest of the reviewers. My overall experience with the sales team, especially Gerardo, has been quite pleasant and I would definitely go back for future purchases.

MV28528

Aug 29, 2014

I have been part of the Nissan family for many years! I have always had great experiences with the staff at Clearlake Nissan! From sales to service, everyone I have had the pleasure of working with has been very knowledgeable and attentive each time I stop by. They definitely make me feel like they value my time and business. Angel is always very helpful when it comes to me finding a new vehicle! He makes sure he knows what I am looking for and goes out of his way to make it happen!

Tracy Mendoza

Aug 28, 2014

I have been shopping at Clear Lake Nissan for years. I have always had a wonderful experience. It make it easier and better when you have a wonderful, friendly and outgoing salesman like Angel, it just makes you want to buy all their cars... I would recommend if you need a car go see Angel at Clear Lake Nissan.

biancapostel

Aug 27, 2014

Angel WAS The Best Salesman I Left With My Car The Same Day i will definitely recommend more customers to clear lake nissan thanks angel

ababers74

Aug 26, 2014

Gerald imes was very helpful. He listened to what we needed and went above and beyond to get us the car that we wanted. He is very knowledgeable and courteous. I'd recommend anybody that goes to Nissan to ask for Gerald Imes.

Dreaming of my new car

Aug 7, 2014

I had a great experience when I went to Nissan Dealership. Gerald Imes was my sales rep, he was patient and knowledgeable. I came to the dealership to look around at what they had to offer and I was not expecting to be able to get into a car that day. He went above and beyound to help me get into a better car than what I had driven in with. I would deffinately come back to see him if I was going to buy another car!!

Tracie H & James W.

Aug 4, 2014

Best salesman ever, Angel M. Clear Lake Nissan I recommend to anybody.

Martymar3

Aug 3, 2014

This was by far the best experience at a dealership I have ever had! Angel was super knowledgeable about ever aspect of the vehicles. Looking forward to doing business in the future.

greenhouse1938

Jul 29, 2014

Gerald Imes - listens so well to a customer's purchasing needs - resolving quickly with answers, a genuine caring person, friendly to respond to every question - states clear facts on price of vehicles, quickly has factual answers - and - I have recommended him and all the sales and service people are to be trusted.Thanks to Gerald Imes - and his believing in what a person wants to achieve.Lou Ellen Hatchett

biancaimes

Jul 26, 2014

Quick and fast service! All questions answered. I was in and out! Great warranty! Everybody was nice and patient! Willing to go above and beyond to make sure your happy with your vehicle!

sgludovi

Jun 23, 2014

I received a commitment from the sale rep. for a vehicle at a specific negotiated drive out price. When I arrived to purchase the vehicle, the sales staff refused to honor my negotiated price. The sale experience ended up being a nightmare and I ended up paying $300 more than the price that the dealer committed to the day before my purchase.

cjohnson1002

Jun 18, 2014

Gerald was friendly and did things in a timely and efficient manner. And everything worked out well as far as the loan process everything was suitable for my budget

Saltdust

Jun 8, 2014

From start to finish Kody Gregson made my new car buying experiance excellent! Thank you so much, I look forward to doing buisness with this dealership again.

jsktre

May 21, 2014

This was the best car buying experience ever from the beginning to the end!! Everyone is so friendly, helpful & quick during the entire process. We found the best Salesperson out there...Thanks again Moody Abou!! Would never ever choose or look at another dealership except Clear Lake Nissan. It didn't end with a great Salesperson...the dealership's manager & finance manager were all so friendly & made us feel at home. First time we didn't experience any stress, pressure or feel like we were getting a bad deal with our car buying decision. We received a better deal than we ever expected!!! Thanks again to all the people at Clear Lake Nissan for the best car buying experience ever!!!

tv1962

May 19, 2014

My overall experience was good. We went in for service and walked out with a new vehicle. My husband had been speaking with Claude in reference to the Pathfinder; while waiting I decide to test drive one and was sold. Claude did an excellent job in show casing the features on the platinum edition. Why I gave the overall rating was that when I asked the service department about using my points from our "one to one rewards" card I was informed that it couldn't be used towards accessories ONLY service related items; my 1st oil change is FREE. The Service Department needs to be better informed on the "One to One" rewards program.

zoltanolah91

May 19, 2014

Did a very good job, even though these guys were very busy, car got done very quick then I also got some window tint thanks to Oscar who also did a very good job. All in all ***** ? 5star service, very satisfied!

txcoach55

May 15, 2014

On my visit to this dealership, I traded in my 2003 Ford F150 SuperCrew for a 2011 Ford Escape Limited. I had wanted something larger (midsize V6 SUV) , but, to stay within my budget, I accepted a deal for the Escape, which is a smaller vehicle with limited cargo space. It has been a difficult adjustment, but it is clean, runs well and gets better gas mileage than what a larger SUV would have gotten. The part of the deal that I really was dissatisfied with was the low trade-in amount I received for the truck, but car dealerships are notorious for that. So, as far as the actual deal goes, I believe the price I paid for the Escape was fair, but I don't believe the price I received for the F150 was fair. I have some friends that say I should have left just due to that issue or, at the least, argued for a more fair price. I did have some complaints regarding things that the Escape was lacking (door code, full tank of gas, spare key) and some buyers remorse (trade-in value and size) and did post some negative reviews as a result. However, between Calle, the customer relations rep, and Nick, the used car sales manager, the Escape issues were taken care of adequately. Nick found the door code card and had my gas tank filled up while Calle arranged for the dealership to pay for a new spare key. I will always believe the trade-in value I received for my truck was too low, so that will remain a negative aspect of the deal that can't be fixed. I am slowly adjusting to the Escape's smaller size and limited cargo space, but it does handle well. My wife and daughter both say they'll take it if I don't want it, and it may end up with one of them driving it. The Sync feature is very nice, the seats are comfortable, and it has a lot more pep than I would have expected. In the end, I had a pre-set budget which, by working together, we were able to stay within, and this will save me money on my monthly payments as well as on my gas bill. While it will obviously take time to adjust to the drastic change is size and power, Clear Lake Nissan sold me a nice vehicle at a fair price, and regardless of which member of my family ends up with it, I'm sure it will serve us well. Would I go there again for future vehicle needs? I don't know. If I thought I could get a good deal and didn't have a trade-in, maybe. John Rodgers

wramires94

May 7, 2014

When I went To buy my car the service from the sales man Rene pineda was awesome, the have a great costumer service. I recomended This dealer!!!!!

brinissan

May 6, 2014

I am not really into car buying but these guys made this an easy and pleasant experience. Due to the present and past times I have bought a car, I would and have recommended Clear Lake Nissan as the place to go to buy a car. They both were knowledgeable in their expertise and a pleasure to do business with. Thanks for the positive experience fellas.

Thelmabwest

Apr 24, 2014

My experience with this dealership was a most welcome one. Kilan Anderson proved to be an integral part of making my visit pleasurable. I truly feel that Kilan went out of his way to make me comfortable. His knowledge was very helpful to me, and I appreciate his patience with me. I would definitely recommend both the dealership and Kilan to anyone!

car1212

Apr 17, 2014

The seller * Matthew Craft ** he was very friendly and did everything in his power to help me,I have no complaints about him.But I have to say that for a moment I was about to leave , not because Mathew, but because ** Gerald Imes, he made me feel very uncomfortable.The way he addressed me was very arrogant and with much lack of respect.

JAMINGRIZZ

Apr 5, 2014

They are attentive, hard working and extremely pleasant to deal with. Best overall car buying experience ever. I will be back and recommend them highly.

mugenzensou

Apr 5, 2014

Came in to buy a used civic si. Car was checked out through service very well they didn't miss a thing. Was immediately greeted by Miguel my salesman told him what I wanted and payments I required no hassle or force to buy he was very straight forward. My finance guy was Clay and between the two made everything extremely smooth. No attempt to make me buy anything I did not want process was quick I have never been happier to purchase a vehicle. Will gladly buy from them again

Patmo2387

Mar 20, 2014

I had went to another dealership( Nissan) prior to coming to this location, and I can honestly say I should of came here first. Mr. Luis Sierra made my car shopping experience rather easy. I did not feel pushed or overwhelmed. My expectations were met and I am now driving the vehicle I've always wanted,and for the price that fits my budget. He was very knowledgeable about the vehicle that I was purchasing. Thank you Luis once again for all your help.

rtammaro

Mar 19, 2014

I used to sell cars at a high volume Ford Dealership. I hate going to the dealerships due to bait and switch etc. However the total experiance at Clear Lake Nissan was very pleasent with no tricks. I went there to lease a new Nissan LEAF. The entire experiance took less than 3 hours to test drive the car, find the car I wanted to lease, draw up the paperwork, and drive home with my new LEAF. At no point did Hector try to switch me from a lease to a purchase, he did exactly what I asked him to do. Overall I would have to give the folks at Clear Lake Nissan a score of A+++++. They did an excellant job, very very professonal and the dealship is well stocked and looked to be very well equipped to service your Nissan after the sale. I would highly recommend Clear Lake Nissan to all of my friends and relatives. Thanks!!

cdolato

Mar 17, 2014

Great People...Sam is wonderful to work with, He goes above and beyond to ensure that he meets the customer's expectations and finds them the deal and car they are looking for. I LOVE my new Maxima and will remain a loyal customer for as long as you have such awesome sales persons as Sam....everyone was especially nice!

Drew14Pathfinder

Mar 17, 2014

I couldn't have been more happier with my experience with Clear Lake Nissan. This was my first car buying experience and I've been to other (Nissan) dealerships and wasted my time. I wish I came to you guys first because I would have purchased the 2014 Pathfinder sooner. Gerald and Hector were great! Answered all questions that I had and treated me like a valued customer. You guys are doing it right and I hope other dealerships take notice. Will definitely continue to recommend you guys to family and friends. Thanks again!

Cyndy Perez

Mar 16, 2014

The staff was both friendly and helpful. Thanks Matthew.

Albiomed

Mar 16, 2014

Bought a new 2013 Nissan Altima (loaded top of line)for $35000 after I purchase it and got home. I found my car on their website (same stock number)for $2500 cheaper, that's crap!!! They also tried to low ball me with my 2009 Altima trade in. Will never purchase another car from Clear Lake Nissan. I also filed a complaint with NMAC.

Jazzipoo85

Mar 13, 2014

I went into Nissan on 3/8/14 at 9:30 am to purchase a new Altima but did not have the luck with that just beacuse of my credit. All of the people I dealt with really worked with me to get me in a new ride for what I was asking. I ended up with the 2014 Nissan Sentra and was a little hesitant at first but I absolutely love my car. I left the dealership at 8:30 pm but I left in a new car and will go back in a year to possible trade in my car for the Altima. I would recommend this Nissan dealership to anyone looking for a new Nissan.

bbucsanyi

Mar 12, 2014

Fantastic! This is my 2nd time in the last 2.5 months to buy a new car. Bought the first JUKE in December 2013, then traded it in 3-11-2014 for a loaded Nissan JUKE ! I am super happy with this newer model, has everything and more that I was looking for. Want to say a special Thank you to Gerardo Gonzalez, for his customer service, and time he spent helping me get my new car! I would also like to say Thank You to Clay in financing, both guys are great! Thank you Tim for getting me setup with the navigation before I left last nite! Ready to take me a road trip! Thank you all the Nissan Family for the early birthday wishes yesterday! I have a had a great birthday this year! Will be recommending friends and family to this Nissan dealership!

brianhayes

Mar 12, 2014

ABSOLUTELY LOVED my experience with this dealership! Gerald Iams is a top-notch salesperson - honest, straight-forward and hard-working! He doesn't get the title "Deal-Making Man" for nothing! We purchased 3 vehicles at one time and the customer service, communication, and professionalism we experienced at CLN was excellent. Peter Landry and Clay Vannatter in Finance were excellent to work with. Peter even helped Gerald drive our 3rd vehicle to our home at 11:30 pm the night that we bought our cars. Brian Shute in Service is also a pleasure to work with and he makes his customers feel appreciated. I wish I could rate them higher than a "5"!

kbac

Mar 4, 2014

I visited this dealership while car shopping. I was still trying to decide which car was for me. I spoke with a Crickett Jordan. She was very friendly and helpful. She was able to tell me everything about the car I was interested in. If you go to this dealership she is a great person to ask for!

jukerollin

Mar 4, 2014

BEST OVERALL. I LOVE THESE GUYS!!! They worked hard to get me the car I really wanted. They are so thoughtful...especially my salesman Samuel.

hdawson

Feb 24, 2014

I came in with a plan and was able to get what I wanted. So far I like my new Roge very much. It was nice to work on some of the plan on line in advance.

fsdiango

Feb 10, 2014

Excellent car buying experience. Kudos to Gerardo for the smooth sailing transaction. Will definitely recommend your dealership, particularly Gerardo to my family and friends. Thank you once again.

Metangere67

Feb 8, 2014

Mr. Rene Pineda helped me all the way through the purchase of my new car, the 2014 Nissan Altima. I did not expect to get approved but through the excellent and hard work of Mr. Pineda i got my first car. If you're buying a car, look for him, he knows what he's doing. Kudos to Clear Lake Nissan, my favorite dealership. My older brother got his first car from them and he was extended the same excellent service.

MGOMEZ1980

Dec 27, 2013

Hector Jaramillo was very personal and friendly, Finance was excellent, finance did a great job for me and made me feel valued at purchase time. All the staf is GREAT, Hector did a great job showing me all the features that my new car had he took a lot of his time just to show me everything in the car and on the books.Thank you guys BEST EXPERIENCE EVER !!

Florencemckinney

Dec 9, 2013

From the moment I started working with Kilian Anderson, it was a great experience. Everything was explained thoroughly, nothing was hidden. I never felt pressured. My next vehicle will be purchased through Clear Lake Nissan. Everyone was so friendly, even the General Manager was very courteous. I felt right at home. Sincerely,Florence McKinney

janisestrella

Dec 8, 2013

Sam Cortez was awesome! He was very informative, personable and really made purchasing my car a positive experience. I will definitely refer him to my family and friends. Pete Landry was so helpful with the financing and Calle Labonte was very friendly and welcoming. All in all a great experience. Thank you so much!

inm147

Nov 17, 2013

This was my second vehicle to purchase from Clear Lake Nissan. The staff is friendly, and I never felt pressured to make a purchase decision. When it comes time to buy another vehicle, I'm confident I'll be buying another Nissan product from Clear Lake Nissan.

Salomon Lopez

Oct 29, 2013

I'm happy with my purchase, also your staff was very diligent in the whole process, I would recommend your dealership to a friend

Shelby Grant

Oct 24, 2013

He was really helpful and was determined to make a deal and give me the sale.

Sandra Colley

Oct 21, 2013

Prompt, efficient and friendly service without a hassle. I was very pleased with the entire experience at this dealership. Probably the quickest I have ever been in and out of a dealership after purchasing a vehicle. I will refer you to all my friends and family.

alissabasse

Oct 16, 2013

Everyone was very helpful, from sales all the way through financing. Made purchasing a vehicle very easy!

sandrasagenda

Oct 16, 2013

I just went in to look and maybe test drive the Nissan Juke. Claude was great, showed me exactly what I was looking for and I ended up driving out in my new car that day. Everyone there was friendly, helpful, and never pushed me towards something I did not want. It was a great experience and I have already recommended this dealership to others who want to buy a new car but hate the hassle. Thank you, Claude. I love my new Juke!

AJOKE KAZEEM

Oct 14, 2013

Great, I was offered all the best and possible options. I will definitely come back here for my next car

vanessalewis8

Oct 11, 2013

I was not looking forward to buying a new car because it seemed like it was going to be such a hassle. Eric helped me in sales. I test drove a car, bought the car, and the process was smooth. Thank you Eric for all of your help. You went above what was required of you.

Caroline Stewart

Oct 7, 2013

Claude was great! He made my experience convenient. A lot of the leg work was done via phone and online. I explained to him that I did not want to spend a lot of time at the dealership. He exceeded my expectations.

Wanda Draper

Oct 3, 2013

A little over a week and a half ago I took my care to Clear Lake Nissan (where I purchased it) for an oil change. On yesterday I received a call from my brother advising me that I had an oil leak, because there was an oil staing in the driveway at my house, I was at work (in Galveston) at the time. I went out and check and sure enoughmy car was leaking oil. I called the service department and spoke with Service Manager Perry Schultz and he was GREAT. I explained to him what was going on and that I had recently brought my car in for an oil change. I explained him that I work 8a-5pm everyday and by the time I got off and up to the dealership the service department would be closed, and he seemed genuinely concern and upset about my issue. Then Mr. Schultz did something that shocked and pleased me at the same time. He apologized for the inconvience and offered to send a service tech to me to take a look at and take care of my oil leak. He also offered to send someone out to my residence to clean the oil out of my driveway. WOW! NOW THAT IS CUSTOMER SEVICE AND APPRECIATION! Within 30 to 40mins a service tech was at my job, in Galveston, taking care of my problem, which turned out to be a matter of tighting up a screw. I was so excited that I had to let all of my Facebook friends know about the great service I got at Clear Lake Nissan and Mr. Schultz. You need more employees like Mr. Perry Schultz. A Very Happy Customer, Wanda Draper

Gerry Bartlett

Sep 20, 2013

Everyone was extremely helpful. I felt like I got a great deal and every person I met wanted to make sure I was happy with the experience.

Jeff Dunnq

Sep 16, 2013

It was a good experience. Polite salesman and financial manager. we got to the deal pretty quickly.

Laura Bell

Sep 12, 2013

It was a great experience. I was very happy with how everything went from the time we parked in the parking lot and walked into the dealership with him.

Orville Anderson

Sep 10, 2013

Gerardo is a great salesman. He was attentive and a good listener. By listening, he was able to help us make our selection. My only complaint was the amount of time it took for us to wait for approvals and financing. We arrived at the dealership at approx. 12:15pm and left there close to 6:oopm. I know I can be demanding, but I have owned many cars and dealt with many dealerships over the years. I have walked away from several that were giving me a run around in order for me to bend to their wishes. If it means anything, this is our third Nissan we purchased from Clear Lake Nissan.

theuttick

Sep 5, 2013

My wife picked out the car she wanted - a new Nissan Altima. I went up on a Tuesday to test drive the car myself and to let them look at my wife's trade-in. We haggled for a while over price. This included all the normal sales practices from repeated ridiculous offers for my trade-in to repeated visits to the manager. Finally, they presented me with a document that was close, I counters with a deal of $500 more for the trade in. They agreed, we shook hands and I said that I would be back later in the week to buy the car. At that time, I was dealing with both the manager and the salesman.When we returned on Friday, we were told that our salesman had been let go and they seemed a little unaware of the fact that we were coming in to buy the car. I presented them with the paperwork from Tuesday and they agreed to honor our verbal deal that was $500 off from the final paper document. After a while, I took our infant home and my wife stayed to complete the paperwork and drive the car home. After I left, the salesmen and manager told my wife that they would not honor the verbal deal or the written deal. They claimed that the manager was asking the price to be raised $500 instead of agreeing to lowering it $500. This was an outright lie. Luckily, my wife was able to play them a voicemail from that morning in which that same manager called and asked when we were coming in and confirming the price we had agreed on. They relented and we got the car at the price we agreed on.This is the lowest of low sales tactics - to attempt to raise the price on my wife after I left. Additionally, it seems that the salesman we were originally dealing wit was not actually fired, but is still employed there.Something is very wrong with this dealership.

umpamac

Sep 4, 2013

Hector worked with me online for a couple of months answering all my questions and concerns. He did a great job of explaining all both online and when I visited the dealership to purchase my new Altima. Angel assisted him and was terrific also with explainations regarding lease vs. purchase. I have leased my last two Altima's and had awesome experience with the service department. I do with they still took appointments though. Maybe they could consider that for return/repeat leasors/purchasers. Sure would make life easier for the customer. I would recommend Clear Lake Nissan to anyone.

David Viel

Sep 3, 2013

I have leased 2 Altimas and purchased a used Ford for my son. I like the atmosphere there. I am still trying to purchase the 2012 Ford F150 in the used car lot there

Dine Myers

Aug 29, 2013

Excellent experience I have been searching for a Nissan dealership we can purchase cars for our family. I will continue to shop for my next 3 Nissan Altimas at your dealership.

Lillimmyp

Aug 11, 2013

Hector let us look until I found what I wanted and worked with us to get the price I wanted. Had an issue with my sunroof within the first week and both hector and Brian in service made sure it was fixed with barely an inconvenience. Hope my future trips there will be the same experience!

Carroll W. Griffin

Aug 9, 2013

It gave me confidence that Gerardo was very smart, knowledgable about the Nissan product, honest and willing to talk to me about anything and helpful in every way and that's why I waited for him to get back off vacation to buy my new truck and I'm happy that I did.

PaulMarci0610

Aug 9, 2013

From the moment we got out of our car when we arrived at the dealership till even the day after my purchase I have been extremely satisfied with Brenda Otero and her customer service! She first greeted us when we arrived with a smile and upbeat helping hand personality. On a hot summer day she first asked if we would like something to drink! My husband and I had been car shopping for over 3 weeks now and visited over 25 dealerships all over Houston, Katy, Tomball, Spring, Sugarland and Jersey Village. Not once did a salesman offer us a drink and didn't even bother to come outside. We happen to have already picked out our vehicle online considering we live over 100 miles away from Clear Lake Nissan. When Brenda asked us and we told her which vehicle we were interested in, with NO HASSLE she offered us to take a test drive to check it out! She was able to answer all of our many questions about the vehicle. Her warm personality made us feel comfortable around her from the start. When we told her we were ready to purchase the vehicle she got us the best price possible! We did not have to sit around and wait countless hours nor have to deal with the "typical car salesman" who will try to find a vehicle which would make them the most commission and try and sneak in extra charges that are unnecessary. Brenda made us feel she was doing everything possible to make us feel as if we were getting the best vehicle, the best price and the most of all best customer service! I was also pleased to be greeted by the Sales Manager, Rury. He as well was available for any questions, with a smile! After we purchased the vehicle and came home Brenda was still available to assist with any additional questions. We didn't have to wait for her to respond to emails or wait all day for a returned phone call she was on top of it and got back to us promptly. I will definitely recommend Clear Lake Nissan and my new favorite care sales consultant, Brenda Otero to all my family and friends! "Thank you Brenda, It's people like you that make a difference."

Myra Furnish

Aug 1, 2013

I didnt come in that day to buy a car. I have been thinking about it and when would be the right time. Gerald walked up to me and asked me about a new car. From there I went home with a new 2014 Nissan Versa Note. He as well as the finance person made it a great experience. No hassles at all. I was out of there before 1:00. Most of my time was sepent getting through to my insurance carrier.

Pablo Aldana

Jul 25, 2013

Mr. Kinsey made the buying experience comfortable for me and my wife. i would recommend others to work with Mr. Kinsey when purchasing a vehicle.

Julie Pilling

Jul 23, 2013

Brenda was awesome! The whole experience was great. The entire staff was very helpful and ensured that we completely satisfied.

cdcobbs

Jul 22, 2013

My car experience was nothing bit pure satisfaction! Brenda Otero was awesome in her knowledge of car sales. There was not one question I asked her she didn't know. While waiting on the paper work to be completed... she checked on us... keep us updated on the progress. The sales person there came by and talked to us as well. I would suggest this dealership to anyone who is looking for a new car or truck. . .and make sure to ask for Brenda Otero. If you are looking for a place that has the knowledge, awesome people skills, best deals....visit Clear Lake Nissian! U will not regret it!

Elvia Pequeno

Jul 19, 2013

A nice expierence but took entirely too long to negotiate. Too much back and forth.

sonyapena

Jul 13, 2013

My experience was very well, the salesperson (Brenda) was friendly, helpful and attempted to make my shopping experience as easy and painless as possible. What ever Brenda was unsure of, she made a point of finding out for me. I personally hate car shopping and it was not bad. I will recommend both the dealership and Brenda in the future.

Arleigh

Jul 10, 2013

The Salesman, Frankie Burns, was very friendly and helpful with the sale, my major concern was if my power wheelchair lift (from my Trade-In a Toyota Sienna) would fit in the Quest. Both the sales manager and a service tech manager came over and assured me that the lift would fit in the Quest with no problem and that they could install it in the new Quest. It turned out that they were wrong on both accounts, I returned the new vehicle on the following Monday for some add-ons and for transferring the lift. Later that day I received a call from my salesman telling me that their service tech could not transfer my lift because he didn't know how to transfer it, they claimed it couldn't be done because they didn't have the equipment/tools to make the transfer. So with Mr. Burns' help we got a VA representative to come out to make the transfer, when he arrived he determined within a few minutes that the lift could not be installed in the Quest due to body style changes in the 2013 Quest. Two weeks later I still don't have a lift to load my power wheelchair into the Quest, but VA is supposedly working on the problem.The second problem I am experiencing is that being 100% disabled due to military service I am exempt from paying sales taxes in Texas. I gave the dealership a copy of my certification from VA but they now insist that the lift must be installed and approved by VA before they can get the vehicle titled and the sales tax refunded to me. So, due to no fault of the salesmen, I am stuck with a vehicle that I can't use without giving up my mobility. At this point I would be happy to take my trade-in (Toyota Sienna) back and returning the Quest, but I'm pretty sure that that isn't the way the new car business works. I hope this explains my low scores on the your questionnaire.

Troy A Skeen

Jul 9, 2013

Angela Allen had been sending me e - mails for over 2 years. I finally had to get a car. Angela called to confirm that I was coming in on 7/2/13, I told her I would be there by 9:00 am. When I arrived I was an hour early. Gerald was more than happy to assist me.Only problem was I was there for 5 hours.

123flower123

Jul 7, 2013

Richard was very friendly and seemed to try to get me a good deal, but I went in to downgrade to something cheaper and when it was all over and done he only saved me $5.00 a month on my car note. I do like my new car but I would have even went with a used car to go cheaper and I had 4 choices from the internet I would have liked to see but wasn't even offered to look at them. With the new car I don't have to wonder why someone got rid of it so that is a plus, but the whole point was to go cheaper. I could have said no but they are very nice there and I did get a new car for just a little bit cheaper. Hope I can continue to make my notes. I would recommend Clear Lake Nissan. This is my 3rd time dealing with them and have been happy with the experience, although I do wish I could have got something with lower payments.

Aaron & Brenda Simpson

Jul 2, 2013

GREAT! Very smooth and professional. We got the vehicle we wanted and we are please. We will tell others about the treatment we received from the sales team.

Alfonso Morales

Jun 18, 2013

Well he helped out and the financial rep was awesome n looking forward in working with him again

slorance35

Jun 9, 2013

Gerald is very nice, informative and helpful. He's willing to do whatever you need or find someone who can. Overall it was my best experience buying a car.

Ericka Hearns

May 14, 2013

Everyone was very polite. The entire process was very quick. Lloyd did go the extra mile for me and my daughter!!!

Hlavin1

May 14, 2013

We went to just look at the new cars and when we talked to mr Ward, he was friendly and helpful. He answered all our questions and offered a. car at a fair price. We drove home in a new car that afternoon

alister28

May 13, 2013

We decided to LEASE a Maxima. The sticker price on my car was $42k and now, after barely a year, it has depreciated $20,000 dollars. Your better off going to Toyota, at least they hold their value. They lied about so many things too that were suposed to be better with leasing. It's been a HORRIBLE experience! I am now stuck with it because I'm so insanely upside down with it. It was a TOTAL RIP OFF! We've been told it's the economy, but yet a year ago things were no different and were selling the cars for high prices. We know a lot of people and I can assure you, we won't send anyone here!

happyroguedriver

May 13, 2013

This is my second time to purchase a brand new Nissan from this dealership and once again they surpassed my expectations. I took in my 2011 Rogue which had been damaged by the recent hail storm and wanted to know if they could work with me to trade it in. I had the pleasure of working with Kody who asked what kind of vehicle i was looking for. I wanted another Rogue. Kody was very responsive to my request and began immediately looking through their inventory to provide me the color and car options I was looking for. I arrived at the dealership at around 9am and was driving home in my new beautiful 2013 Rogue by 2pm. They pulled my car from the inventory (it hadn't even made it on the lot yet) and did all the processes they had to do to get it ready for me. Kody even offered me lunch. WOW. What am awesome experience. Thank you Kody and Clear Lake Nissan. I will be back when I am ready to purchase next new Nissan.

Laura.rupert32

May 13, 2013

Richard was a great help and he had a great personality. I made sure to ask for him every time I went back! Great experience all together.

Fabiana Soto

May 7, 2013

It was really good. Everything was great. My husband and I really appreciate Mr. Gonzalez's dedication.

Beverly Harlow

May 3, 2013

Mr. Walker was very polite and helpful. He did everything possible to make me a satified customer. He achieved my satisfaction without any pressure and I thank him for that.

johnandtamyraritchie

May 2, 2013

We bought a 2011 Nissan Murano Convertible from here in late 2010. We went in last week to trade it in on a new Pathfinder because we have had nothing but problems with the Murano and they cant seem to fix them. We were told by one of the service reps that the Murano convertible has a lot of bugs in them that they have not worked out and he would recommend us getting rid of it. He also stated that their technicians are not trained on that vehicle and that is why we continue to have the same problems. My wife went in and picked out the Pathfinder that she wanted and set up an appointment for us to come back the next day. We had received a " Customer Appreciation Event " notice in the mail that stated if we enrolled and set up an appointment we would get higher than normal trade in value. We followed all of the instructions and when we arrived they offered us " rough trade in value " for a 18 month old, 12k miles, spotless Murano convertible that we had bought there. That would put us 10k upside down. When we asked about the customer appreciation event they tried to give us a $500.00 off coupon. The salesman had the paperwork ready when we arrived and the price on the vehicle was $7500.00 more than the exact same vehicle right up the freeway at McDavid Nissan. We then asked to speak with the sales manager and was told he would be right with us. We sat there for over an hour with no one coming to see us. We could see the sales manager sitting in his office with his feet on his desk and arms behind his back talking with anyone who happened to walk by his door. I told my wife I had had enough and we were leaving so she went to get the salesman, who was now in the managers office, to get the keys to our vehicle so we could leave. When she got close to the door she heard the manager say " get ready, here she comes ". When she told the salesman that we wanted our keys and we were leaving he was trying to convince us to stay and " they were just getting ready to call us in ". When we told him that we were very upset and are now thinking of pursuing the lemon law on the Murano since it has been in for service for that same problem 8 times and still not resolved he said " good luck but the lemon law is real hard to prove and you will not be successful ".Worst customer service that I have ever experienced in my life. I would never buy a vehicle from them again and as a matter of fact we went and bought a Lincoln Navigator we were so disgusted with them and Nissan. I would recommend going anywhere but there for a purchase.

Jessica Greening

Apr 26, 2013

It was fantastic. Angle was very helpful and friendly. He let us make the decision without feeling like he was pushing us. He didn't make us feel like he was pushing just for a sell. Will recommend my family and friends to us this dealership.

Mykeshia Martin

Apr 25, 2013

My experience has been great. I thank you guys for all your help and passion to help me reestablish my credit. God Bless!!!!

Jean Alline

Apr 2, 2013

I found your dealership to be a friendly, customer oriented place that I would recommend .

Tony Petoscia

Mar 21, 2013

It was very nice we got treated like human beings not just another customer sales person was knowledgable about the vehicle and the sales manager was great to work with and got the deal we needed

Elizabeth

Mar 20, 2013

This is not your typical dealership.... Here's my story... I started looking for a vehicle at a different Nissan dealership. After thinking about it, I set my mind on a Maxima. I started looking online and found Clear Lake Nissan and found their new car inventory. I searched for the Maxima I thought I wanted and got a great e price online. Kurt Moisant emailed me the next morning. I met Kurt that day around 2pm to look at the Maxima. He was so excited, friendly, and made me feel important. He stated that making me happy and satisfied was his number one priority, but not in an obnoxious way. He kept asking me what I wanted on my Maxima, and I wanted all the bells and whistles. I wanted the fully loaded car, but I got picky and wanted the dark rims with the technology package. They did not have my car at this location, but Kurt assured me he would make it happen. This is my first new car purchase, and Kurt broke down every detail and penny when it came to negotiating. He made everything easy for me to understand and after I asked him a million questions he still was smiling. To make a long story short, he found me the exact car I wanted with all the options on it, brand new in Rosenburg. He went there immediately and got my car! We went to dinner around 5pm and came back and there was my dream car! A fully loaded sports package and technology package Nissan Maxima in pearl white with dark rims! It gets even better..... I went to sign all the dreaded paperwork, but Tim Dickerson made that very easy. I ended up getting an excellent rate, 1.89%!!!! Even though I thought the rate was 2.49%. He also answered any questions I had about the financing, warranties, etc. It was getting late and Kurt washed and detailed my car! I don't think you will see a salesman anywhere that would do that and still have a smile on his face! This dealership made my first car buying experience a breeze! I highly recommend them! I love my new dream car! Thanks! -Elizabeth

ElizabethSpendley

Mar 20, 2013

This is not your typical dealership....Here's my story... I started looking for a vehicle at a different Nissan dealership. After thinking about it, I set my mind on a Maxima. I started looking online and found Clear Lake Nissan and found their new car inventory. I searched for the Maxima I thought I wanted and got a great e price online. Kurt Moisant emailed me the next morning. I met Kurt that day around 2pm to look at the Maxima. He was so excited, friendly, and made me feel important. He stated that making me happy and satisfied was his number one priority, but not in an obnoxious way. He kept asking me what I wanted on my Maxima, and I wanted all the bells and whistles. I wanted the fully loaded car, but I got picky and wanted the dark rims with the technology package. They did not have my car at this location, but Kurt assured me he would make it happen. This is my first new car purchase, and Kurt broke down every detail and penny when it came to negotiating. He made everything easy for me to understand and after I asked him a million questions he still was smiling. To make a long story short, he found me the exact car I wanted with all the options on it, brand new in Rosenburg. He went there immediately and got my car! We went to dinner around 5pm and came back and there was my dream car! A fully loaded sports package and technology package Nissan Maxima in pearl white with dark rims! It gets even better..... I went to sign all the dreaded paperwork, but Tim Dickerson made that very easy. I ended up getting an excellent rate, 1.89%!!!! Even though I thought the rate was 2.49%. He also answered any questions I had about the financing, warranties, etc. It was getting late and Kurt washed and detailed my car! I don't think you will see a salesman anywhere that would do that and still have a smile on his face! This dealership made my first car buying experience a breeze! I highly recommend them! I love my new dream car! Thanks! -Elizabeth

Julie

Mar 12, 2013

Very stress free easy experience. Hector was a great help And easy to Work with.

Stacy lev

Mar 12, 2013

I will definitely purchase my next vehicle from Clearlake Nissan..Gerald Imes is an awesome salesman and he is very friendly..I can see why they call him the deal making man because he don't give up until a deal gets done..

Debra Purvis

Mar 11, 2013

It went well. Quick and informative but I didn't feel rushed. He even stayed after closing with us while deciding.

JHall

Mar 7, 2013

We had a wonderful experience buying our car from Clear Lake Nussan. Octavia was great! Excellent customer service!

Vabsie

Mar 6, 2013

The same car was listed for $14000 yesterday and the dealership themselves called me and confirmed that the car and the price are correct and its available. On reaching there, they told me that the car has been sold and tried to sell me other cars. Today the same car is listed on dealer's website and its available again (i confirmed by calling) for $5000 more.. They could easily have told me that the price was incorrect or that there was a mistake from their side instead of taking me for a ride and waste my time and money- just to listen to their stupid lies. Would never recommend this to a friend

Steve

Mar 5, 2013

Angel assisted me with my July 2012 lease of a Maxima & was great to work with. When the need for a second car presented I returned. My experiences with the entire Clear Lake Nissan organization continues to be fulfilling. I will refer others to Angel.

Pecflyer

Feb 28, 2013

Richard was very personal and friendly. Not pushy at all. Finance was excellent, even with difficult circumstances. Darrin Jackson "DJ" in finance did a great job for me and made me feel valued at purchase time.

Nereyda

Feb 25, 2013

Excellent customer service from both salesmen and manager-- Hector and Tim. They run the extra mile to please us.

Sharon

Feb 20, 2013

The experience was better than i thought it would be. My salesman Chris was very helpful and informative and also very perfessional.

Cleveland

Feb 19, 2013

My experience was very enjoyable!. Chris Kinsey was extremely friendly and knowledgeable. Everyone worked with me to make this purchase possible, as well as, a lot of fun. Also, my post experience (the driving experience) has also been very enjoyable! Thanks for making such a great car!!

AndyReyes

Feb 18, 2013

I purchased a 2013 Nissan Rogue. My experience was great. They treated me very good. Richard and OC were awesome. They gave me everything i asked for and answered every question i had very thoroughly. I would definitely recommend Clear Lake Nissan. I enjoyed my experience so much that i went back 3 days later and purchased another vehicle. I purchased a 2013 Sentra. The fuel economy on the Sentra is the best i've ever owned. I also took my father in and he also purchased a 2013 Pathfinder. Thanks Clear Lake Nissan.

Jaydubya

Jan 26, 2013

I was looking for a used vehicle for myself, and had been all over the south side of Houston the day before I stopped at CL Nissan, with no luck. My wife and I stopped in simply because CL Nissan was the first lot we came to the next day. My plans were to visit at least 3 other lots besides yours but as it turned out I didn't need to go anywhere else. Gerald met us on the used lot and without making me feel pressured showed me several different vehicles (because I honestly couldn't make up my mind between a pickup/SUV or a sports car). He had a lot of patience and a very thorough knowledge of the vehicles we looked at, even the brands other than Nissan. I decided on a Tundra, we went in and started the paperwork, and a couple of hours later I was on my way. Tim in the finance office was also pleasant, knowledgable, and extremely easy to deal with. I normally leave a car lot feeling like I have been involved in a brawl, but that was not my experience at CL Nissan whatsoever. I think the only way my visit could have gone any easier is if I had come in pre-approved for a loan, but that of course is nothing the dealer can control. I will buy here again, and will not hesitate to send friends or family to see Gerald and the rest of the Clear Lake Nissan folks.

wholesale

Jan 24, 2013

I spent almost a week to buy a car i saw online, dealing with a used car manager (Derrick) who always in a meeting(everyday) and 2 saleswomen (Angie&Ashley) who cannot do anything like paperwork to finish the deal because It's Derrick. i gave deposit by cc to hold the car and asked them to put a sign as (pending sale) which they didn't do, begging them to fax me back for over 20 times a bill of sale and wire instruction to send them the money(which never happened) and to send me some pictures all the crew probably cannot do it(only some dirty pictures from a cellphone, anyway end of story that the car was sent to auction when Derrick was off yesterday and even when we called they didn't say he's off, saleswomen said in a meeting lol. what a waste of time to deal with a crew like this.

lbradsha

Jan 17, 2013

Excellent experience! I only buy my cars from Clear Lake Nissan. I am always treated very well! I wouldn't consider going anywhere else! I love Claude and Yvonne!

l8butterfly

Jan 5, 2013

I lost my 2009 Nissan Altima Coupe through a loss in income and filing bankruptcy. My credit was bad. I am not embarrassed to admit that and will say by applying for auto credit online made the cushion of embarrassment easier to deal with. Roadloans approved me as what I would call another chance to get it right in my 50+ years of living. My sales rep was Gerald Imes. He was very attentive and knew what I needed before I could say what I needed. He told me of an auto recently added to their lot a few days prior to my appointment. I had a few cars in mind to look at. I knew what I wanted - low mileage, great maintenance, low monthly payments, approval ratings, carfax, integrity and no bologna from sales. It took very little time to test drive, complete the final approval, return a rental car and drive my volkswagon home. Four hour tops. Let me add the staff were so pleasant. By the way, even the auto service department guys are cool! I came here to service the other auto. They were one of the other reasons for returning to purchase a used auto. The week I bought my Beetle was the Friday of their Christmas party. I felt included in their events. Too bad they didn't offer food to their customers, but that is okay. Almost every time I entered and exited a door, one of the reps were there to open. It appears the staff work as a team. Knowing that, I will send others to this facility.

carolyncarmichael

Dec 22, 2012

I came to the dealership to meet with a JSC sales rep, seeking a used vehicle. My contact, Claude, introduced me to the new vehicles for almost the same budget I had for the used car. We were able to compromise and I was excited to purchase my new Rogue. I am 70 and have never owned a new car, so this was especially exciting for me. All the personnel at the dealership were exceptionally friendly and helpful....even the young lady at the coffee pot!

steve1234567

Nov 25, 2012

Very good exprerience. Hector is very helpful and is a easy to work with. I did notice some minor dents on the bottom of the car when I got home but am working with Hector to get this resolved.

jo.kinsellamccollum

Nov 24, 2012

From the moment I met Jade for our appointment, I felt positive about buying a car from her. She was friendly, informative and most of all patient with my plathora of questions on how to operate different functions of the car. She is very upbeat and knowledgeable.

pedleym

Nov 2, 2012

Staff was helpful and knowledgable when conducting test drive. Subsequently requested and received a very fair internet price quote using Edmunds.com. Purchase experience was very satisfactory. Extended warranty was very expensive but I purchased because of bad past experiences with other manufacturers.

flounder1

Oct 17, 2012

I would like to thank our sales guy Kody. He is by far the best car salesman I have ever used. This makes the fourth vehicle we have bought from Clear Lake Nissan. He is straight forward and very freindly. We will back sometime to buy more. We are surely going to use Kody as our sales guy.

isabella13

Oct 15, 2012

It was super evrything customer service I didn't feel overwhelm or rush like other dealers.the sales man Mr. Paaine was really nice he had this peace tat it made me feel comfortable into making my final decision..the price was gret and at signing was super mega great..I appreciate every single person tat took care of us from sales to financial every single person.thanks for really caring on our purchase n for giving us time n patience on our agreements n desagreements.thanks one more time. ;-)

brendaghand

Sep 29, 2012

Sam was exceptional! He wasn't pushy just very helpful and informative. My experience at Clear Lake Nissan was great. I definitely recommend this dealership in the future. We will be purchasing all our vehicles in the future at Clear Lake Nissan.

gater.helton1

Sep 27, 2012

Gerald never pressured, he was receptive to our needs and asked how he could help. Would like to believe we are part of your family now! Very best experience I have ever had buying a new car!

Jrstevensjr

Sep 18, 2012

The customer service experience at Clear Lake Nissan was AWESOME. I will not look anywhere else for my future purchases. They are very friendly and make you feel like they know you instead of making you feel like a transaction. You must go here for your next vehicle.

Smithsrus1

Aug 8, 2012

Gerald Imes was an amazing new car salesman!! I loved how he showed us the vehicle in the service garage! It was a nice touch because it was air conditioned and provided a nice environment for car viewing! He was efficient and very friendly!! Gerald provided the uppermost level of customer service!! I hope that he is who I get to by my cars from in the future!!

uolea

Aug 2, 2012

The sales person promised that I could drive the car and bring it back if I was not satisfied with it. It came to be false because then the manager came and told me that where in earth have I seen people taking a car and bring it back with no problem. I had already bought a car from this dealer a year before but the experience of this second time has been the worst I would not desire anyone to go through.

marine167

Jul 24, 2012

I have had serveral car buying experiences in the past and I rate my experience at Clear Lake Nissan as outstanding. When I left the dealership I felt like I had made friends with some outstanding people. I will not forget my visit to Clear Lake Nissan.

poland68

Jul 6, 2012

Fantastic service. We could not believe that they were able to trade us out of our one ton Dodge and the slide in camper for a price that I felt was resonable. We love the Cube. and the whole deal was done in 24 hours

brandypimentel

Jun 27, 2012

First of all, a week ago I had sent an email to this Nissan Dealership website, asking if this dealership had a 2012 Nissan Altima S, Sedan with Navigation for under $30,000. The next morning I was contacted by Angie who informed me she actually had one fully loaded with navigation for $27,047 and asked if I would like to come by and test drive it. I informed her that was a great price and I would be by there at 6:00pm to look at it. I arrived at the dealership at 5:45pm and asked for Angie, a man by the name of Brandon Johnson approached me and asked if I needed help and said he would go get her. I waited for about 10 minutes and he came back out and said "Angie is on the phone but I will go ahead and bring the car you wanted to see around". I waited another 15 minutes and he came back out walked around, looked a little lost and I waited for another 10 minutes when he finally came back out. He said "Well actually they just sold that car right before you got here". I said really, well why didn't Angie call an inform me of that, rather than making me drive all the way down here for nothing. I was upset that I had driven out there for nothing and said do you have another car that has all the same features as that one?He went to go check on that and while I was waiting I was approached by Gerald Iams and he asked what was wrong and I explained what happened. He said I am so sorry we will do whatever we can to make that up to you and he was very nice. So I decided to stay and give this dealership another chance.Brandon Johnson returned and said "No, I'm sorry not at this dealership. However we can let you see the one you initially came to look at and test drive it to see if you like it and we can find you one if you like it". I agreed and I fell in love with the car, however that particular car had 145 miles (was a new car)and there was a problem with the alignment. I told Brandon as I was driving that the alignment was messed up and he agreed. Hopefully the gentleman that bought that car was able to notice it before he drove off. I went back inside and sat down with Brandon and said okay so when can you find another car? He said whenever you're serious about buying, I said I'm serious now I need to see the car and the numbers. He said well when you are ready come back and talk to us. I said I am ready now I need the numbers. He went back to talk to his finance manager and came back and presented me with a price. It was around $29,000 not sure he kept that first paper. I asked why Angie gave me a different price and he said well what did Angie quote you and I told him $27,047. He went back to talk to his finance manager and had a new price. He came back and said we are going to honor that and price she quoted you and then gave me the rebates and so called discounts which brought the car to $26,916.32 if I financed with them. If I didn't finance with them it would be $500.00 more. I said that looks good try and find me a car like the one you sold and call me when you find it and I will come back. (The piece of paper they gave me with the quote was very vague with the pricing and did not have anything broken down. I didn't mind because it was a good price. I did however contact other Nissan dealerships looking for the same car with navigation and the quotes they sent me were very detailed and had the pricing broken out)He then told me there would be a $500.00 deposit required if they brought in a car from another dealership. I said well if you had not of sold that car I could have bought that one. I asked why I should have to put up a deposit for a car I haven't even seen a picture of nor driven. I could drive myself to another dealership and get it without a deposit. He said it was Nissan policy. I was not pleased with this but I told him to call me when he found the car. He never called me he just sent an email and said thanks for coming by the dealership. I emailed him back and asked if he had found a car, no response. The next day after I emailed him I received a call from Angie and she said they would look for a car. He called me later that day and asked if I was going to come back in. I said did you find a car he said yes a couple of them. I wanted black he said they could only find white. I said ok I will bring my car in for an appraisal tomorrow. He said you can reach me on my cell. I text him the next day and told him I would be there by 6:00pm. No response again. When I arrived today he did the appraisal when they finished we sat back down at his desk. He was trying to figure out my pay off on my vehicle so they could give me the appraisal value. My credit union was closed so he went to talk to the finance manager again and came back and said he was waiting. I said did you find a car, he said yes we will have to go get it and you will have to put up the $500.00 down. I said if you are going to give me the $500.00 back if I don't buy the car why do I have to give it to you to see the car. We went back and forth and he was arguing with me and he went to talk to his finance manager again who came out and informed me there was only 11 cars like the one I wanted in the State within a 500 mile radius. I said okay well where are they and I will drive to see them instead of giving this dealership a deposit. Finally he said we will just waive the deposit. I said thank you, it's not about the money it was the principal. I said look I just want to know what the bottom line is for the car. If I was to purchase it today how much will I be paying walking out the door.(Don't remember his name Roger or Rodney. He said we will get those numbers to you and they went back in his office.Brandon Johnson comes back carrying two sheets of paper one is like the quote he gave me before and the other was like a receipt that had half the information removed from one side. The price on the receipt, invoice like paper was $31,570 MSRP and $29,045 Invoice price. The other sheet of paper had the sales price for $29,045 after all their figures and my trade in the cost was $31,242.26. I said really than what is this price you gave me the other day for the same exact car (because that is what we were searching for) and pulled the sheet of paper out of my purse that had the sales price as $27,047 and after the discounts the final price of $26,916.32. He looked lost again and said "oh I 'm not sure, let me go check" and took the paper from me. He then went back to his finance manager for awhile and came back out with four pieces of paper. Now there was an invoice like paper with the first quote which I did not leave the dealership with that piece of paper! I reviewed all of the papers as he was looking for answers. The two invoice papers were for the same car. I asked him why is the same car a different price today. He was very rude and said will you let me explain and started trying to show me the mathematics of how they did the discount. Which was not explained clearly at all. I said why is the same car more today than the other day. He snapped at me again and said "oh they made a mistake and gave you the rebate twice, sorry". Then he said "oh this car we quoted you on the other day did not have navigation"I said you knew that car had navigation and that is why you have been searching everywhere and I have to pay the deposit because you didn't have another one at this dealership with that package and the NAVAGATION! He was very rude and basically was like sorry.I said you know what just give me all those papers so I can go to another dealership. He snatched the papers from and said they were Nissan's papers. I said I would like to have those papers with the pricing you quoted me and the invoices. He walked off and said he was going to make a copy and talk to his finance manager about the papers. I walked away from his desk and went to the receptionist and asked her to call a manager. Some guy who was more unproffessional than Brandon Johnson approached me and I said are you the manager he said "yea I'm OC what's going on". I said I am not doing business with this dealership and I would like the copies of the quotes I was given and my keys and I would like to leave. He went back to the room that Brandon Johnson and the finance manager where in and I walked outside to wait. He walked back out and was holding three pieces of paper. I said where is the invoice page for the quote I was given the other day. He said "that has our personal information on it and I cannot give it to you". I said but you are giving me this one with the quote today. He began to argue with me and I said well let me copy the information of that piece of paper with the pricing and the descriptions, ect.. He refused to let me see that piece of paper again.I think it was the same car and they got caught by not realizing what they quoted me before. I am a woman and I was alone trying to buy a car today, it's so sad but I knew this would happen again! Very disgusted by the way I was treated and the way this dealership handled everything. I was lied to from the beginning to get me in there and I was lied to as I walked out the door. I would not recommend this dealership to anyone.

juanhou

Jun 24, 2012

After visiting multiple dealers to find a car for my daughter I was expecting more of the same from this dealership. That is rudeness, unprofessionalism, deceptive practices, and the list goes on.Instead I was faced with a sales person that was interested in answering all our questions about the cars we were interested in, he was professional, showed patience and was courteous during all aspects of the sale. The management was also very professional and was very interested in the customers satisfaction during and after the sale.This is the only dealership I would recommend buying a car from at this time. I do not know about the other sales people in this dealership but Gerald Imes was the most professional and helpful sales person I have ever dealt with when buying a car.

cfido1

Jun 8, 2012

I really enjoyed my experience at your dealership. I found all the employees friendly and welcoming. It appears they enjoy what they do. I truly enjoyed my buying experience due to my sales representative Claude Strickland. Your company is very lucky to have him on your team. Mr. Strickland was wonderful to work with! He actively listened to what I was looking for and what I wanted. He was knowledgeable, professional and patient. The experience was "so" easy! When it came to the final process of finance, I would also like to acknowledge Emron. He, too, was a pleasure to work with. He was personable, professional and concluded the paperwork quickly. I am very happy with my vehicle and I would most definitely return to this dealership for any additional purchases.

carolann505

May 22, 2012

Best car buying experience I have ever had. Gerald was great, helpful, honest and professional and worked to help me get my desires met. I had not planned to buy a car that day, but Gerald was very good in approaching me. He was persuasive and put me at ease and presented himself with the highest integrity. I actually came in dealership for service with Doug Keith on my 2007 Murano. Doug has assisted me with my service for 5 years and I think he is the best car dealership service Representative I have ever experienced. He has always given me exceptional customer service that separates good companies from great companies. He has been helpful always, detailed but conservative with his recommendations while presenting the highest integrity. I am usually a loyal customer, but it's all about the people skills of both Gerald and Doug. Doug was also very helpful when I decided to purchase the Rogue that same day.Thank you Gerald and Doug!Carolann Peters

Phyllis Fundling

May 15, 2012

Hector was extremely knowledgeable and friendly throughout the whole purchasing process. Answered every question and explained the overall functions in the new vehicle completely. Thanks!

Canzetta Johnson

May 4, 2012

I love Clear Lake Nissan. These guys really have your best interest and will help you. They were able to work out a adequate payment scale that would work for me. Everything was explained prior to me completing the needed paper work.Thanks!

ljcarpenter

Apr 28, 2012

I had an overall great experience with Clear Lake Nissan. The reason for my visit was to trade in my 2007 Altima for a new vehicle. My salesman was Miles Walker and he was wonderful to work with. He took time to find out exactly what I was looking for, showed me several cars, and never tried to rush me. He worked had to get me a good deal and I was very pleased. I received a good trade in allowance for my 2007 vehicle and some rebates to apply towards the new vehicle. I ended up driving off in a 2012 Altima. I had a good experience with Pete, the finance manager, as well. This is the 3rd new vehicle that I have purchased from Clear Lake Nissan since 2005. The reason I keep coming back is due to the excellent service department and specifically Doug. I recommend Clear Lake Nissan to all my friends and family!

freedom4ever

Apr 15, 2012

Without a doubt...I would recommend this place...we have now bought our second car from them. They are very good listeners and allow you to tell them exactly what your needs are before they begin the search for you. They are efficient...yet not pushy.Our service with our car bought last year has also been very good!

Patricia Ann

Apr 7, 2012

The salesman, Leonard, was knowledgable and friendly. He paid attention to details. The service policy is excellent. The service department is friendly and pays attention to detail and customer's concerns.

GMDIASMMC

Apr 4, 2012

MR RENE PINEDA HAS A CONVINCING POWER AND VERY CONFIDENT SALESMAN. HE IS DEPENDABLE AND GAVE US OPTIONS WITH THE PLAN OF BUYING ANOTHER NISSAN VEHICLE. IT WAS SHORT TIME ALLOTED DUE TO MY WORK SCHEDULE, BUT WE MADE IT TILL THE END. TRUST, CONFIDENCE, AND SATISFACTION TO MR. RENE PINEDA'S CAPABILITIES MADE OUR ROGUE 2012 PURCHASE EASIER AND WORTH BUYING.

cfontenot

Apr 3, 2012

Waiting time for paper work and prep new car took to long. Over all sales people were friendly and professional. I felt like once sale was complete sales person was ready for us to leave by indicating how tired he was so came back the next day to have him show us how to operate and explain everything in vehicle.

whosnext

Apr 3, 2012

Overall experience was good. They were able to get me out of my current vehicle while still keeping me in the black. I would not have bought a new vehicle if they would not have offered me a great deal on my current vehicle. They offered a great deal that I could not refuse and that is exactly what it was going to take because I was not there to buy a car at the time. Hector was very helpful and profesional and was not pushy he just made me a great offer.

nygamble

Mar 28, 2012

I would recommend this dealership because in each area Sales and Finance, the team came together in accomplishing the goal of me leaving out with a new vehicle. It took alot of time but they continued to work and I remained patient. The final result was I left out with what I wanted, 2012 Nissan Sentra.

dkroesch

Mar 13, 2012

Overall pleased with the sales team. I would recommend them to other people I know. Generally gave good information and was very helpful. Thank you

Genih

Mar 13, 2012

This is our second experience with Clear Lake Nissan and this one was even better than the first. Gerardo went out of his way to meet our demands and expectations with a friendly and professional attitude. The inventory offered a wide selection and we had a great experience overall. I will definitely recommend Clear Lake Nissan to others and will return to this location when it is time to purchase another vehicle.-Genesis Hunt

jengreen2008

Feb 24, 2012

Miles was a very patient yet informative salesman. I appreciated the friendly non pushy attitude of everyone I spoke with there. All questions got answered and a lot of helpful suggestions and information was offered to help smooth things along. The people there are like a family :) Friendly - Fun - Entertaining during extended wait times. I feel like I want to buy another car just so I can have the repeat experience with the whole crew! I HIGHLY recommend this Nissan Dealership to anyone looking for expertise - patience - smiles - laughter - decent price - and willingness to please the customer. Relax - and enjoy the experience - and know that you are well taken care of here.Oh - I bought 2008 Infiniti EX35 LOVE LOVE LOVE it!!!

Ramrod99

Feb 20, 2012

We have dealt with Clearlake nissan before, that are very friendly and work with us in every way possible. Especially love their service department. Thank you

108days

Jan 24, 2012

I was so happy with my purchase, and my experience, we went back and bought another vehicle 2 weeks later!! Highly recommend Miles Walker and Audrey Wiggins.

Dalia Bazan

Jan 3, 2012

Mr. Rene Pineda was a very good salesman, not push, patient and explained a lot of features to us. The last time we visited and bought our '08 Nissan Sentra, we had a bad experience there overall. The young salesman there was like on roller skates and never bothered to explain a feature on our car where it could give itself a selfcheck with a button on the driver side door. We were told that now they are under new management and it shows. Everyone was very friendly and not pushy and they did not keep us there for a long time. Our overall experience this time around was much more pleasant and we drove out of there with a new car.

gwen byrd

Dec 22, 2011

My car buying experience at Nissan (Clear Lake) Dealership was most enlightening. Because I went in needing to buy a new car, I thought I would have a very long stay and have to bargain back and forth with the salespersons to obtain a fair and decent car payment and price. I did not. With the salesperson's assistance, we looked at the vehicle we wanted, sat with the salesperson and talked about price and payments. All went well. I could not believe how well the salesperson and other dealership staff worked so well with me and my daughter. I have been a Nissan patron for many years since the 1980's and this purchase and my last Nissan purchase have been most rewarding in terms of having a satifying deal. At one time in my car buying experience, I did happen to buy a Toyota, and it was an awful experience; going back and forth with price, car, color, and the salesperson was not as friendly. It took them too many hours to finally complete the deal for the toyota. After keeping the toyota for a few years, I traded that toyota for a nissan, and I had no problem with Clear Lake Nissan financing, salespersons, or the wait! We drove from the dealership with a beautiful black rogue approximately in a 4 hour timeframe.Overall, IsreaL, Tony,and Rene were wonderful to work with. All had friendly dispositions and we compromised on a price and monthly payment that we could manage. I have informed my family and friends about the wonderful service a person receives at Clear Lake Nissan in League City, Texas. Thank You Gwen Byrd Gilmore

demecia17

Dec 7, 2011

My experience with Clear Lake Nissan has been the best. The customer service was excellent. The sales person was very attentive and dedicated to meeting my needs. The guy that completed the contract was excellent in providing information regarding the contract and how things would work with my trade.Thanks,D. Thompson

Tgregson

Dec 2, 2011

Clear Lake Nissan is a very friendly dealership to work with. From me asking silly questions to more difficult ones to better understand the performance my vehicle should provide they were there every step of that way. Purchasing a car is a big step and they took the fear out. Thanks guys. I will definately be back !

garzalu

Feb 11, 2011

They were very friendly and also informative on the vehicle I was interested in buying. They answered all my questions and made sure I understood everything they were explaining about the car and my options on financing. I have also owned a Nissan before and never had any kind of problems.

rdrosche

Apr 1, 2010

We lost our 2008 Nissan Versa to hurricane Ike. We weren't sure if we would replace it, but finally decided that we should. We use the Versa as a commuter vehicle, to and from work. We came back to Clear Lake Nissan because of previous experience and overall satisfaction we had with Yvonne. Yvonne introduced us to Angel who also was very personable. We knew what we wanted and what we expected to pay. The entire process was once again most favorable. There is only one thing that I didn't feel comfortable with. I really don't like sitting in the middle of your showroom discussing the purchase and financials with other tables and customers nearby. I would much rather have a bit of privacy and less distraction.

msmith26354

Mar 31, 2010

David was really very helpful and attentive. The sales team worked together and gave straight answers. It was the first "no hassle" puchase of a car for me. I would recommend David and the team to anyone. The finance paperwork was explained in detail and in laymen's terms. I will buy my next car from them.

RLW06

May 6, 2009

I was contacted several times by a internet salesperson and eventually responded to her email and said we had given up interest for a while after some of the horrible treatment and ridiculous trade offers we'd received at other dealerships. She was really nice and requested that we give her 10 minutes of our time to appraise our trade and said they have a buy-back program in which they guarantee 120% of NADA value for your trade. Sounded great! It just so happened that day a salesman we'd had previous contact with at another dealership contacted me and said he could come down to $32,620 on the new car I wanted to buy. That was the best price I'd received and asked the saleswoman at Clear Lake Nissan if she could match this price and specifically said I did not want to drive out there and waste our time or her time if she couldn't. She agreed to match the price so we drove down the next day thinking we were going to buy a car. We knew exactly what we wanted; she said she had it and could meet our deal and give us 120% NADA value on our trade.Needless to say, we were extremely disappointed to get to the dealership at our scheduled time only to have her tell us she'd taken another customer right before our appointment time and was passing us off to someone else. Before leaving us she said she couldn't get me the color car I wanted for the same price, and that the color I wanted was going to be at least $1,000 more. She knew exactly what I wanted prior to coming to the dealership and as soon as we walked in she started changing the terms. Her quoted time of 10 minutes on the appraisal turned into over an hour as we sat there waiting for someone to come talk to us. When the salesman finally came out he offered us the color I wanted for a lot more money and gave us less than 100% value for our trade. We were furious to have had our time wasted and the salesman said we had a valid complaint after getting the terms in writing from the original sales person prior to coming in. He then had the manager come over and speak to me, but he didn't apologize for her mistake or offer to help us come to another arrangement. His terms were firm (and ridiculous) and he was condescending and rude in speaking to me and even seemed angry that I would expect what had been offered to me. I told him he needed to speak with his salesperson because she was the one who offered the deal. What a waste of time. They lost a sale because they won't honor the deals made by salespeople and aren't flexible enough to come to an agreement to fix the problem.

desertsonwheels

Dec 2, 2007

I recently was the victim of a bad experience with the new car people last week on what they said in writing was a deal and I had to deal with General Manager Randy Stine to try fix the problem. He would not retrun phone calls. Typical, I thought. He was always in a meeting or out of the office. (This is a smaller dealership!!!) Ultimately, when a person finally called back, they said he would not back his own salespeople and what they clearly put in writing on a new 5 SUV! So they agreed in writing on a number and then backed out when I drove with my husband all the way from Austin to buy the car as agreed upon. I wish I could attach the back and forth here but you will have to take my word for it. They tried to kill me on rearranging terms on financing---quite typical. What a hassle it was! Disgusting bottom feeders they are! I am a loyal BMW customer and this experience makes me want to reconsider my loyalty to the brand. Do not buy from Advantage or any Sterling McCall/Group 1 Automotive, Inc. dealership!!!! I am going to complain to BMW corporate this week to see if they can force Advantage to honor the deal they put in writing. If they will not make Advantage do anything my relationship with BMW will end.