CarMax Henderson reviews

dtelli

Sep 25, 2015

If you go to any carmax and know anything about cars you will walk out in under 10 minutes. I have tried 3 times to buy a car from them in every case I had to walk away. They will lowball you on your trade-in and make up lame excuses for why YOUR car is worth less than KBB value. When it comes to THEIR vehicle though they want high book or more and use the weak "no haggle price" excuse for not working with you. In every case I ended up trading in the same car for around $2000 more elsewhere. The other thing with the vehicles they sell is that many "well over half" of whats on the lot are former rental cars. They will dodge you asking for a carfax on these or give you a partial one. Never dealt with the financing first hand but I have talked to many who have been burned there also. If you buy from them be ready to leave about $2-3K on the table minimum.

Jimlbc

Jan 31, 2014

I can't believe people buy cars from this place! One walk through the lot and I found 3 that still had painters masking tape on the nose after being painted, and the paint jobs were horrible! Head lights on some were oxidized and clouded. There was even a car in the SHOW ROOM that was leaking oil! How stupid must we all be to walk into this place! I had some young kid there follow me around and ask a bunch of questions after I told him to leave me alone. What are they teaching their employees? Maybe they should teach them how to clean some cars.

curtis5827

Aug 6, 2013

CarMax went out of their way to provide amazing customer service. They took a good deal of time trying to meet our specific, hard-to-meet requirements. Even though we didn't a car from this time, as our requirements are difficult, they recommended that we go to another dealer. Most likely, when we go shopping for a car again, this will be the first and last visit for us.

MarkNeff

Jan 21, 2013

This dealership doesn't want to fix my car and they did not tell me my car was still under factory warranty, if they did I would have taken it to cadillac to get fixed, the sales person Mark was Only interested in making the sale,, he is No Help. Also the GM doesn't return phone calls and doesn't care about his customers

happykrista

Aug 15, 2012

Awesome experience, helpful, easy and quick. I found the car I wanted, drove it, financed it and drove it home in a few hours. Buy a car from this guy, you'll be happy.

Hemi Lover

Nov 6, 2011

The greatest experience I have ever had with a dealership... I will forever buy my cars at Carmax and I will tell everyone I know that they should buy there as well. The NO HASSEL way to buy a car!!!!