CarMax Columbus Easton - Now offering Curbside Pickup and Home Delivery reviews

Cadallac fan

Apr 15, 2016

Went in to this store no one greated me or sead hello can i help i got nuffing from the staffing. So i went out look at cars after 20 min sence no one greated me or ask if i need help so i desided to leave as i walk thru show room floor noone ask me nuffing so i left. Never buy from this place

clean car not here

Oct 11, 2015

The customer service was great, I have to say the salesman was great and patient, I purchase a sub that day, I got it home and after looking at the car next day and the car much dirtier then I thought, I had mentioned to the salesman the car was dirty, he stated they do not clean them until they r sold, after I purchased the sub he stated they would clean it now, well it came back it did not look any better at that point I was not happy with the sub, took it home next day brought it back, since they have five day return , we found another sub on line and had it brought in, It looked great and clean, I BOUGHT it now very happy, the cars at other location or have the car brought in, cars at Easton for what ever reason r dirty the clean up guy there sucks at there job, but Dan the salesman was great

08CorollaS

Feb 20, 2015

When I had purchased my car I added on the extended warranty with the $0.00 copay. I have taken it in before for other issues and everything has been fine was well taken care of. Even though due to my work schedule I had to drop car off the night before service and pay a deposit for the rental until the authorization came through for the warranty group the following day I was ok with so I didn't have to miss work. I had got an oil chance else where and explained I was hearing a noise with the wheel and tire and they would look at it and said to take it to the dealer and have them look at the ball bearing. This time when I take it to Carmax the personnel were very nice however after looking at the car they said that the sound was due to ice buildup. (it has been very cold and not above 25 for several days so I though ok it may be possible) They also said they let it melt drove it around again and didn't hear the noise anymore. I think ok maybe that really fixed it... long story short. The sound is still there though more quiet than it was and they charged me more than $50 for "diagnostic" which was really melting the ice then because that isn't covered under the warranty (and a wheel bearing is covered) I had to pay for the rental. If I had a garage with heat or it would have got warm enough outside they couldn't claim this ice was the problem. So in reality they charged me for my car to sit there and melt

First Time Buyer

Sep 10, 2012

They had the only Subaru Legacy in the area with less than 90k miles and it was the perfect color, but there was a small dent in the passenger door and the cupholder divider was missing. The finance application is done online and is automated so I needed a cosigner even though I make $30k a year now, and although I originally passed, they changed some info after I provided proof of income which required me to put more down or get said cosigner. I knew more about the car than the sales person and he asked me the same questions 5 or 6 times. The business office was very helpful, though.

Tabby

Jul 17, 2012

This should be shown at its best for a used exspensive vehicle, the inside looks dusty and dirty the tires are dry with no shine. the seats are leather and they look a little dirty and the carpet and mats as well. This is the suv that I want to purchase..if shown in its real beauty you would have had aa buyer....clean those cars. ;-(

truck loving girl

Oct 28, 2011

when i got to the dealership the vehicle i wanted and told the salesman was being shipped out that morning so i was unable to look at it. also the vehicles all looked dirty on the inside. i looked at an h3 and it was nasty and just flat out dirty. the trade in amount they were going to give me was so low that i did not even bother looking for another vehicle.