Car Pros Kia Glendale reviews

Mauro

Sep 13, 2016

Customer care representatives were lazy and unprofessional at the first look in the showroom.My buying experience was even worse.

Dan C

Aug 28, 2016

I just purchased a Kia Forte 2016 from Car Pros Kia Glendale and I had a very good experience!I was helped by a pleasant and knowledgeable sale person, Mo P- Hesari and I got a good deal for the car.

Phillip Shin

Aug 10, 2016

The agent, Peter Bae, was very good at what he was supposed to be doing. It was a pleasant experience.

Judith Nuno

Aug 5, 2016

Amazing customer service, clean and fast service kept me updated of all work done on my car

Exposing Criminals

Jun 19, 2016

In 2011 I purchased a Pre-Owned Jeep Patriot at Glendale Kia with sales-person Mike Madikia. I happily drove my Jeep for a few years with no issues. When the time came to buy a new car again I took my Jeep to Carmax to sell it. I was shocked by their extremely low offer. Thats when i found out that my Jeep had been in a collision and had damage to the Frame. The sales people at Carmax told me that frame damage was very serious and that dealerships are not supposed to sell cars with that type of damage. Kia Glendale committed a CRIME by not informing me. And if that wasnt crooked enough, Carmax's report stated that a crash had been recorded for my car AFTER the date that i bought it (i never crashed my car). Somehow they sold me the car with a clean CarFax report and as soon as it was legally mine they then somehow reported the crash to make it look like it happened AFTER i bought it. DO NOT TRUST this dealership. they are CRIMINALS.

Carmen

Mar 17, 2016

Do not trust these people they will say,anything to buy a car. Then after you receive a letter from the finance company saying sone thing else. And then your stuck. These people are not professionAL idk how they still have this place open please be careful

karen0303

Mar 16, 2016

Don't trust these people they will lie to get you to but anything. They will lie and.you will believe them then get a letter from the finace.company saying something else. I am,so upset on how many lies they said and repeatedly told us the same thing then ripped.us off

AtwaterMom

Mar 5, 2016

I take my Sorento here for regular maintenance. Booking an appointment is a breeze and my vehicle's service is often completed ahead of schedule. The service advisors always take the time to answer any questions that may arise in a courteous, friend;y manner. Would recommend to any KIA owners in L.A.!

Michelle G.

Mar 5, 2016

This dealership has the best customer service. They pay attention to your individual needs. I highly recommend to other patrons.

Happy Camper

Mar 3, 2016

They always take care of me and very nice. Thank you.

New to town and found a friend

Mar 3, 2016

I moved here from out of state and so happy that I found a dealership that provides great service and attention. When I'm ready I will buy my next car from them.

Veronica

Mar 3, 2016

My husband usually takes care of taking our vehicles to get serviced but he was out of town so I was dreading the visit. But I was pleasantly surprised by the great service and attention I received.

gals372000

Jun 15, 2015

Glendale KIA, a buyer friendly, family style dealership If you want a good place to purchase your next auto visit Glendale KIA.I bought a new optima and have only the best things to say about the car and the dealer. You really cannot go wrong here

John D

Jul 20, 2014

I have a Kia Sportage and I came in for 30,000 mi. service and a warranty issue and Adrian took excellent care of each. I will come back for sure. I have been to 3 Kia service centers and this is by far the best.

hyebirdy

May 20, 2014

The ease of shopping for a car with an abundant variety, and our favorite sales rep Armen Ter-Yegishyan are always the key factor in our purchase decision at Glendale Kia.

Eugene

May 11, 2014

Everyone is very nice and friendly. Always get great service. Adrian Avedissian is always helpful in explaining any issues with my vehicle.

Mary

May 11, 2014

Kia has consistently provided me unanticipated excellence when delivering service. This dealership's Service Center was no exception. I was VERY impressed at the level of service I received. The team in the Service Center was extremely helpful, very polite and let me with a feeling of confidence that I could trust them. Keep it up!!

Robert

May 10, 2014

Adrian, in the service dept, is always pleasant and keeps me informed of what is to be done and how long it will take to complete

Mary

May 8, 2014

sam, my service advisor, is really helpful. I always trust him with his recommendation. when he suggested timing belt and how much it costs, I was hesitant. he brought me to the service bay, open the lid and showed me where is the timing belt. he does his best to explain and I appreciate his effort. to an untrained pair of eyes, I really do not notice the difference but because I trusted sam all these years, I gave my ok to do the work.

Gerardo

May 6, 2014

I like how I told Sam Shin I was having a bad week and I told him I want certain things in my new car, and he wrote everything down and found the car 20 mins later. Unlike at the Sherman oaks location the dude over there was talking and talking and talking so my husband and I left and came to Glendale Kia and sam shin help us . He is a rock star !!

Deborah

May 4, 2014

Allen Faalnik was a great help and an honest salesman. He explained everything in detail when we had a question and made sure we got the vehicle that was desired.

Linda

May 4, 2014

I like the fact that I am greeted immediately as I arrive. I am provided with a time estimate for how long it will take to complete the necessary repairs. I sit in the waiting room and watch TV in an air conditioned facility, which is nice.

Halicia

May 1, 2014

I always feel like they have my best interest at heart. I love that Ray and Sako remember me every time I come and it makes me feel like a valued customer. --: )

Chim

Apr 30, 2014

We always have great & comfortable experience with your service department. Glendale Kia has friendly and professional staffs. Thanks to you all!

Nicholas

Apr 30, 2014

Nick was very helpful, he knew all about the cars we were interested in, & did what ever it took to make us happy customers, I will definitely be returning when it's time to purchase another car.

Valerie

Apr 30, 2014

Sako, my service representative, who went out of his way to ensure I received the very best treatment, and that my waiting time was as short as possible. He was professional, courteous and efficient, throughout, which made the process a breeze.

Timmie

Apr 29, 2014

I like it when you feel you relaxed about a problem or a regular scheduled service that needs to be done with out hassle.the reminding of the needs of the care of the automobile.the courtesy.as always it is a Pleasure to see and communicate with Mr.Adrian, he is a very kind and knowledgeable man,he is the main reason for my relationship with Glendale kia, as per his expertise is why I have always serviced my Sportage here at Glendale Kia. Thank you all for your hard work and dedication to the team.

Nahrin

Apr 28, 2014

I travel from northridge CA, to Glendale because the employee's of the Glendale Kia are polite a respectful, they explain every thing about worked done and the work gets done on the timely manor.

Jonathan

Apr 26, 2014

I was in and out very fast, they were willing to give me a loaner, and it was fixed very fast

Max

Apr 24, 2014

I loved how easy everything was and the extent of information Ray gave me about what needed to be done with my car care. I went somewhere else before and this place, and my Kia specialist Ray was a great experience. My wife drives a Nissan and she goes to nissan in downtown L.A. well... not anymore.....

Rochelle

Apr 24, 2014

I didn't have to pay for the visit, well wait a minute, I did pay for it, in the cost of the vehicle, so I guess I was just collecting on what I had already paid for.

Jason

Apr 23, 2014

I never feel ( as with most dealerships ) that your trying to increase my bill.....I had a coupon for a $59 service and was told I just need a $39 oil change...etc...etc....it's only $20 but it makes a difference.....this is not the first time that your excellent service department has done this....it adds to a feeling of trust.

Jeffrey

Apr 23, 2014

Service staff was friendly and helpful. Service was completed in a timely and efficient manner. Overall experience was very positive.

Flor

Apr 18, 2014

I liked that I was immediately greeted as soon as I came in to the delareship. I was offered drinks and even coffee. I felt very appreciated. The whole process and purchase of my car was fast.

Chevel

Apr 15, 2014

Before I even stepped foot on the dealership my Sales Rep Nick was so helpful and informative. He took the time to answer my questions over the phone then arranged for someone to pick me up since I didn't have a ride there! I was in and out within 3 hours and even enjoyed a complimentary lunch! The financing was easy to understand and was fair, and Nick was sure to clearly answer any follow up questions I may have had. He built a great rapport with me and I felt very comfortable talking with him. My entire family has purchased their Kias from Glendale Kia and I'm glad that I was able to do the same! The Customer service is truly world class and I have already told all my friends about the royal treatment I received at Glendale Kia!

Chung Hyun

Apr 15, 2014

Sam Shin was very professional and made it so effortless. It was very quick and was the most pleasant experience I had purchasing a car.

Begelan

Apr 13, 2014

I was greeted by a Service Personnel as soon as I got on the service lot. The people in Glendale KIA always make you feel important. They never leave any stone unturned.

Cesar

Apr 10, 2014

The service done on my car was very fast and easy. The staff is very helpful and are very nice I was really treated well by the employee named sako

Roula

Mar 21, 2014

Sam was very helpful, explained everything to me, answered all my questions in detail, and gave me exactly what I wanted. Everyone there was very sweet and smiley. I was introduced to the service people so I can schedule my first service for free. The service guy was super sweet as well. I loved everyone there. I was treated very well and I recommend this place to everyone looking for a Kia.

Pierre

Mar 11, 2014

Everyone was extremely friendly and courteous from the start to finish. From the sales team to finance. They listened to our needs and found the vehicle and budget that worked for our complex situation.

Anahid

Mar 9, 2014

The first thing I like is I can make appointment fast and easy that is very important. The staffs were very polite and useful and friendly and they did my work as soon as I thought.

Christopher

Mar 5, 2014

How smooth and easy the process was. James Zohrabi was extremely helpful and informative. Would love to buy a car from him again.

Maricela

Mar 5, 2014

AJ Salesman when out of his way to help my husband. He took the time and beyond to really help my husband. Very happy with my new purchase.

Kathleen

Feb 28, 2014

Karen Is an amazing sales person ! ! ! I am very pleased the way to treat in us. Made us feel like home. If I need another car Karen is my sales person ! ! ! !

Avedis

Feb 27, 2014

The staff was very straightforward about the process, it was extremely quick and efficient and we didn't have to haggle for the price.

James

Feb 27, 2014

The Glendale Kia serviceman Sako took care of me made sure my car was given the best service possible and he Sako my service technician at Kia of Glendale explained everything to me Sako was his name and he made sure my car got what it needed promptly and thouroughly to my amazment and happiness!

Jennifer

Feb 27, 2014

Customer service has always been great there. I like the fact that they can give me an appointment on short notice.

Maricela

Feb 27, 2014

My husband purchased a 2009 Hyundai the salesman was AJ very happy with his excellent customer service. I had to take vehicle for service for a concern took care of it and provide a rental.

Martin

Feb 27, 2014

Service reps were friendly and professional. They made it a point to quickly and efficiently find out what it is I was here for and took care of my needs.

Ryeyha

Feb 27, 2014

Very Polite, I didn't have to wait to long, great service. Having Internet service was great I could finish up some work while waiting.

Deborah

Feb 25, 2014

Im always taking care of. Service is honest and quick. Every time I've came in, its always a great experience. Ray was very helpful and willing to work with me. His service was very much appreciated.

Jean Kyung

Feb 21, 2014

I experienced great customer service. My sales person, Sam Shin, was particularly helful and made the entire process quick and easy. He explained everything very well, and to top it all off, he followed up with me after the purchase which was very kind of him.

Avis

Feb 20, 2014

I really liked how quickly I was attended too and how quickly my car was serviced. Also, the kindness, respect and hospitality given by your service professionals.

Darrel

Feb 20, 2014

Sako, my servie advisor, was outstanding. Let me know what was needed and had my car ready when he said. A great positive employee for the dealership.

Yolanda

Feb 20, 2014

Friendly staff, everybody was very accommodating. Finance lady was very professional, very informative and friendly too. Salesman had great energy and was very knowledgeable of all product. He answered all my questions and was very friendly also.

Richard

Feb 19, 2014

Everything explained up front; cheerfully greeted, offered water, tea and coffee. Very pleased. Adrian is the best of the best!!!

Sherry

Feb 19, 2014

Our salesman was outside when we arrived and offered help immediately. When we could not pick up our car on the agreed on date, he offered to deliver it to us, which he did. He saved us so much time.

Kia

Feb 18, 2014

The entire staff was extremely helpful, especially the service rep that helped me, Ray Menasaka. Everything was explained in detail, and I left feeling confindent my vehicle was in better condition than when I brought it in.

Michelle

Feb 17, 2014

Spent time with me, was not as pushy as other salespeople can be. Was upfront and worked with me on a fair price for my trade in (I did extensive reearch beforehand).

Randolph

Feb 17, 2014

the service was outstanding, i was approached by the service adviser. and asked me about my concern to my car..

Joshua

Feb 16, 2014

Sako Panoyan treats me like a VIP every time I come in. He remembers my name when I call to make an appointment, and when I come to the service center he's very kind and friendly, with a great attitude. He makes sure I'm in and out of there in a timely fashion so that I'm not late for other appointments, even when things at the service center are busy. He really goes above and beyond to make sure my car is in top shape and that I'm comfortable while waiting for servicing. Since I moved to Los Angeles, I've been bringing my car to Glendale Kia, and I'll continue to bring it here as long as I live within 100 miles of this Kia, even if there's a closer Kia, because it's worth it for the extra-great service from Sako. Sako deserves a raise or a promotion or whatever you can do to make sure he stays with your company for a long time because, frankly, I've never before been treated this well by anyone at a car dealership. I get the royal treatment every time!

Kenneth

Feb 15, 2014

Ruben is the main reason we stopped in to Glendale KIA. He has always been friendly, knowledgeable and honest. This is the third car we have bought from him. In addition, the entire payment process once we decided on the car, was less then thirty minutes. Sandra was very friendly and took care of all the paperwork quickly and explained everything very well.

Ana

Feb 13, 2014

I called in to make an appointment for an oil change, they made it for that same day and Sako was very helpful. He not only helped withbthe oil change but also checked all the fluids and tires pressure. Thank you.

Karrie

Feb 13, 2014

The service staff was great they listened to what I said was wrong with my Kia. They took that information and utilized it to help diagnose what was wrong with my car. They made me feel as if i was contributing to the whole process.

Patricia

Feb 13, 2014

With the addition of an apprentice, my car was serviced so fast! In addition to replacing a tire, I had a scheduled service as well. As always, Adrian was attentive to my concerns and very knowledgeable and professional.

Steven

Feb 13, 2014

The customer service provided by Ray Menasaka was outstanding. He was friendly, patient, and knowledgeable. I liked having WiFi access as it made the time go by more quickly.

Alexander

Feb 12, 2014

Karen Moradi was an amazing sales representative. She made the buying process extremely comfortable, easy and enjoyable. I left the lot with my new car feeling that I had received the best value and service possible. I am thoroughly pleased with my experience and will recommend Glendale KIA to anyone who is in the market for a new vehicle.

Elisa

Feb 12, 2014

THEY ARE ARE JUST AMAZINGLY PLEASING AND HELPFUL. THE KIA SPORTAGE IS ALSO A REALLY NICE CAR FOR THE PRICE AND FOR WHAT YOU GET. this is my second lease on a KIA sportage with Glendale KIA, and i have nothing but praises, from the sales people to the maintenance guys. i leased a mini before the KIA and i can't tell you how much happier i am now. dont miss it, specially not the bmw/mini dealer!

Andre

Feb 11, 2014

The salesman and the finance manager Ari was very helpful and made my car buying experience easy, they made sure my car was delivered as expected.

Norma

Feb 10, 2014

FRIENDLY SALES PEOPLE, SALES MANAGER AND FINANCE EMPLOYEES. THEY MADE THE PROCESS EASY AND GAVE ME THEIR BEST DEAL. I WOULD DEFINATELY TELL MY FRIENDS TO GO TO GLENDALE KIA TO BUY THEIR NEXT CAR.

Alan

Feb 9, 2014

Very professional and friendly! Super fast service! They made my experience stress free! I am very happy and will definitely be going back!

Timothy

Feb 9, 2014

The service advisor Sako Panoyan was very courteous and responded quickly. The service took less than an hour. My teenage daughter is driving the car now and I asked him to look at the tires very carefully. He was very thorough. The entire process from start to finish was excellent.

Benita

Feb 8, 2014

The seller who's name was Sam Minassi helped me to choose the right car. He gave detailed explainations about the cars that I had in mind and directed me to choosing the best one suitable to my desire. He patiently listened to me and provided me with clear answers regarding the questions that I had in mind about the chosen car.

Mardo

Feb 8, 2014

Ron was great to work with! The staff in general was very attentive and listened to my requests, and negations were smooth with no anger or resentment.

Han Jin

Feb 6, 2014

it was excellent service by service advisor Mr. Sako Panoyan.I'll come back for other service. Also, I'll refer to my friends.Thank you

Wendy

Feb 6, 2014

I had a really positive experience.Your sales representative went above and beyond my expectations. He was very helpful and friendly from the moment I called to make me appointment and wad able to squeeze me in on the same day. I will diffentley return to have my Kia serviced here again.

Alice

Feb 4, 2014

Everyone at Glendale Kia has been courteous and time efficient. I take my car for servicing every time and always walk away knowing that my car has been thoroughly taken care of.

Michael

Feb 4, 2014

Adrian is always ready to get me on and out. When it's done we go over what will be needed next and the price. I never feel pushed or oversold!

Blanca

Feb 1, 2014

Arman was upfront and honest about what he could for us. I dealt only with Arman. I didn't feel like I was being passed around from seller to manager to manager.

Arvind

Jan 31, 2014

It is easy to make appointments. The staff members are very friendly and helpful and are ready to answer and explain questions regarding the service items. Great car and customer service.

Connie

Jan 31, 2014

The service was fast and very friendly. The service department Sako was so wonderful and explained everything to detail. His suggestions were greatly appreciated and his service like no other.

Darnell

Jan 31, 2014

Fast service, extremely friendly service department personnel. They are quick, courteous don't try to upsell uneeded equipment. They quoted an hour, it was done in an hour.

Ennis

Jan 31, 2014

Ray Menasaka explains and shows you why the work is needed to repair your car. He breaks everything down so you can understand why you need to leave your car.

Julie

Jan 31, 2014

It's like visiting friends. I just leased my 2nd Kia from Glendale Kia. Each time I came for service, I was greeted by Karineh Moradi and Edwin Menasaka as if we were long time friends. Lunch was always offered as well, and unexpectedly delicious.

Claudia

Jan 28, 2014

i have been there a couple of times but, this was the best service i received time wise was excellent and updates on was going on was excellent

Alexandra

Jan 26, 2014

I loved the entire experience. Working with Mo Hesari was fantastic. I recommend him to all of my friends. The entire sales and service staff is awesome and very professional. I'm very happy with my new KIA Optima Hybrid!!!

Debra

Jan 25, 2014

Armen was a Great salesman! He was friendly and helpful and I would recommend to anyone who is in the market for a new car.

Ronald

Jan 6, 2014

There was one time when I had the big service done but the car did not feel safe to me anymore. I went back and had the technician look at it. Adrian had the technician also go with me in my car so I could exactly explain what I felt. The technician explained things to me, but from that moment on the car felt rally safe and steady again. Adrian and the technician gave me a very good feeling about the Kia's service which I never experienced any where else. Any time Adrian services my car I know I am being helped in a very professional way. Thank you Adrian + that technician.

Gurav

Dec 31, 2013

Great experience. Great staff. Quick Service..Highly recommend this place for service of any kind of Kia cars. very friendly staff. Also, have good waiting area.

Elsie

Dec 29, 2013

The service managers were very helpfuland friendly. My service manager Adrianis very good with his customers and is very helpful in explaining the problem withyour vehicle.

Bertha

Dec 28, 2013

Made an appointment for 1 p.m. on a friday, showed up 15 minutes prior. They took my car in right away and was told it'll take 45 minutes. 30 minutes later. They were done. Friendly staff, excellent service. 5 stars!!

Humberto

Dec 28, 2013

Very friendly, which is important to me, I addressed my concerns about the car to the service representative and he could care of everything. I will definitely return whenever the car needs maintance or if I have any questions or concerns.

Anet

Dec 20, 2013

Very friendly approach and great technical help by locating the actual problem. Result marvelous. Friendly approach of service Rep. Avedissian is enough reason to go back even if one does not have any serious issue!

Matt

Dec 18, 2013

Everything. Ray met me at the car and got me signed up and in right away. Did exactly what I asked (and what my car needed) and didn't try to upsell me on anything I didn't. Price was right, work done fast, out the door, everyone happy.

George

Dec 17, 2013

Quick, great attention to detail, and everyone was very nice and patient. I worked with Sam, and he was as helpful as can be, and provided us with excellent customer service.

John

Dec 17, 2013

The friendliness of the staff and the eagerness to get a deal done. Also, that someone (a very pretty, young woman)explained the electronic gadgetry to me without me having to ask.

VincentH

Dec 4, 2013

My mother and I just purchased an 06 Kia Sedona 7 years ago. When we bring the vehicle in for repairs, you guys are right on point. Everything is always fixed and done right the first time. But today (12/3/13) when I called to make an appointment on having the protective clear coat redone on my vehicle, I was switched to different departments until I was disconnected. And this isn't the first time. It's happend to me on numerous occasion. when making an appointment or just asking questions about my vehicle. And especialy when I call around 4pm. I hope this matter gets resolve quickly. I just don't think it's good mer service at all.

Jeffrey

Nov 12, 2013

My salesperson Vic was knowledgeable and pleasant. Although he wanted to make a sale he wasn't overbearing and did what he could to get the sale while keeping me happy.

Antooan

Nov 11, 2013

The sales person was an expert in his field. He was very knowledgable, and very helpful from the moment we walked in all the way to the end that we drove off with a new car. He saw it all the way trough. We are very satisfied with the excellent service he provided.

Arnolfo

Nov 10, 2013

Loved how Agent Adrian approached me with the services that I need by not being a "hard sell" and allowed me to comfortably decide for myself.

Jamie

Nov 7, 2013

Entire staff was friendly and offered to help. Staff worked quickly and the purchase was easy. Andy worked with me and was patient so that I walked out with the car that I wanted. He even served us lunch while we decided what to do.

Anita

Nov 6, 2013

What I don't like is spending $600 for necessary service and leave with mechanical problems not there when I brought the car in.....this pass weekend I got the $600 Gold Major Service Special...........only to get home and turn on the AC and got warm air......drove back to KIA and during the 8 mile drive and the AC on and it never once cooled.....I am still disappointed in the services even today as I respond to your survey....

Stephan

Nov 6, 2013

Sako Panoyan always makes me feel like he is looking out for me & never seems to answer before he knows he is sure of what he is saying.Also the staff in front (reception) are really cool; waiting area is also comfortable.

Tanya

Nov 5, 2013

My sales man was very attentive, even with the computer "glitch" that he was forced to deal with. He was a very kind, professional and helpful representative.

Ryan

Oct 21, 2013

Sako and your staff are always very friendly. Bought 3 cars from here. When I need another car I would definitely go back there. Sales staff is great also.

Carlo

Oct 15, 2013

Its always fast and im told what I will be needing to do to my car the next time I come in. so no surprises

Nicole

Oct 14, 2013

Our Salesman Vic was Awesome!! He pulled out the exact car we had hoped to get when we got there and he was very professional the whole time. We also loved the "family" feel the dealership had with each person working together to close the sale. Offering us water was nice too!

Antonio

Oct 12, 2013

Glendale Kia always exceeds my expectations. This is the 6th car my family has purchased. Tony is a superior sales person and always gives the best customer service. His vehicle knowledge and his attention to meet our needs is the reason we continue to purchase from Glendale Kia. I have two nieces who want to meet with Tony to purchase their vehicle from Glendale Kia. Tony is 10 10 10. In addition I would like to mention that the vehicle technician explained the car features before driving off the lot. The detailed explanations helped tremendously to use the features without having to read the user manual. He also deserves 10 10 10.

Hailey

Oct 9, 2013

My experience with the service department was really good and thorough. The service was quick, but not rushed and the staff was very friendly. They were able to accommodate me when I had no ride.

Sylvia

Oct 9, 2013

the staff was really friendly and treated us as a family. we got the car we wanted at a really fair price.we will recommend Glendale Kia to all our friends and family. they quoted us a price over the Internet and when we got there they honor the price on the car we wanted.our internet sales person Karen was a delight to work with.

Cecilia

Oct 8, 2013

I like the fact that they keep me updated on my next service or tune up or anything that needs to be done to my car.

Sargis

Oct 1, 2013

Out of all the car dealers at my location I can truly say that Kia Glendale was the most generous and well appreciated seller on the market today. As a first time buyer I was able to buy a new (not used!) Kia Rio 2013 for an awesome offer thanks to an incredible Sales Consultant Karen Moradi.

Carl

Sep 29, 2013

Mr. Ray accepted in my car right away and shared some well needed advise in which I used. Car was completed and presented back to me effortlessly! I have bragging rights regarding my experience with GLENDALE KIA!

VFSANTOS

Sep 27, 2013

THEY INITIALLY GAVE A GOOD OFFER BUT THEN THEY CALLED AFTER 2 DAYS THAT THEY SAID THE FINANCE IS DENYING THE OFFER. AND THEY ARE GIVING ME ANOTHER OFFER WHICH IS TOTALLY DIFFERENT AND HIGH. SALES LIES...

Van

Sep 20, 2013

It was informative and assuring. Customer Service was very good and the contract was explained. Salesperson Ron Hudson was very attentive and patient. He treated me with concern and care.

Brittany

Sep 19, 2013

My car care specialist Sako was extremely professional and handled my claim from beginning to end. He was always available when I called and very courteous.

Justin

Sep 17, 2013

Everything went very smoothly and easy. Tony Gallo was extremely patient, helpful, and knowledgeable. I did not feel pressure towards any car and was able to test drive a few until I could make a decision. I definitely want to work with Tony again for my next purchase.

Taipan

Sep 9, 2013

Great customer service. Been a customer for years. Service staff knows their cars and their customers.

Wendy chouinard

Aug 9, 2013

Nick was great the best car sells man around .... Would recommend to anyone .... And this is my third time purchasing a car from them and will only buy from here. Quality cars great prices and amazing honest staff!!!!!

MS, LOYAL CUSTOMER

Jul 9, 2013

BACK IN 2010, I BOUGHT MY FIRST KIA RIO FROM GLENDALE KIA I DID NOT HAVE A CREDIT SCORE BACK THEN. HOWEVER, WITH DANIEL'S HELP AND FOR GLENDALE KIA TRUSTING ME WITH THEIR CAR "WHEN NO OTHER DEALER DID" WITHIN A FEW HOURS THEY LET ME DRIVE OFF WITH IT. THEY MADE SURE I WAS NOT SETTLING FOR LESS AND DANIEL FOUGHT MANY TIMES TO GET THE AMOUNT I THOUGHT I CAN AFFORD. 3 YEARS LATER 6/29/13 I WALKED IN FOR A QUICK REPAIR AND FOUND MYSELF CONVINCE AGAIN AND TRADED THE RIO FOR A 2014 KIA FORTE. THE AMOUNT I AM PAYING FOR IT IS SURREAL, THE WARRANTY AND WHAT THE CAR COMES WITH IS BY FAR THE BEST!!! I CAN HONESTLY SAY, "I AM A LOYAL KIA CUSTOMER FOR LIFE" AND DANIEL YOU DID IT AGAIN FOR THE 2ND TIME!!! YOU ARE THE BEST AND THANKS FOR ALL YOUR HELP, SEE YOU SOON FOR MY 3RD CAR WINK WINK :)

Cloe

Jun 27, 2013

Wally was amazing through the while purchasing process, even provided transportation to the dealership personally and got lunch from the dealership restaurant for me while in the process of leasing my Kia sportage he was very helpful and resourceful couldn't ask for more, and know I love my new Kia sportage!

Pat O'Connor

Jun 24, 2013

Was greeted as soon as I pulled up and my car was driven right into the service bay. My needs were carefully listened to and I was given options for service at the best price,offered coffee and water and directed to your comfortable lounge. As work progressed I was given a status on my car's condition and future needs and the car was ready before the estimated time.

Josie

Jun 11, 2013

I previously lived in CA a bought a car from Armen. When I decided to moving to CA and had to have a car ready for me when I got here that was my first call. He worked with me and got me what I wanted and it was waiting for me when I got here. I have always had an exceptional experience with Glendale Kia.

Melvin D

Jun 6, 2013

I had a great experience in a car purchase the right deal was offered The customer service provided, very friendly, made me feel at home, like a VIP

Snoozer467

Jun 5, 2013

No wait to check-in. The service was completed within 20 minutes.

BettyBoop

Jun 1, 2013

The friendly folks and how fast the start to end of deal was. My salesperson Karin was the best and I have leased a lot of cars.

Richard

May 31, 2013

I purchased my 2009 KIA Sorento used with 50K warranty from KIA in Glendale. With the warranty when I had transmission trouble they replaced the transmission without charge. I'm glad I purchased the car there and it had the warranty. Love the car and and KIA dealership.

jamesjk

May 27, 2013

Karen was great. I told her about my needs and she made it happen. That gives me confidence to refer my friends to her. In fact, I went with a friend of mine when it was time for me to pick up the car and my friend got one too.

jorge flores

May 24, 2013

ever since I got my KIA sorrento at Glendale KIA,I had nothing but excellent service from them.I like the remainders that my car is due for an oil change or for sceduled maintenance services.they are always ready to do the work and do not need long waiting appointments to have the work done.the technicians and the desk personel are very courteous and competent with their knowledge .the techinicians are very caring and they always make sure that all my needs are met.what I most like is that everytime I call them for service they are always ready to provide the services I need.I feel that the tecnicians are always concerned about my satisfaction and my safety.for these reasons I will continue to use Glendale KIA as my only provider of care for my car.there is one person name Adrian who is extremely caring and very concerned for my satisfacion everytime I go for services.thank you KIA of Glendale for taking care of me and my car.

Daniela V.

May 23, 2013

I have been servicing my 2010 Kia Forte at Glendale Kia for the last 3 years. Their customer service is consistent; on every visit I had receive a professional service and the technician completely answered all my questions.

MARCELLA(MP)

May 20, 2013

great experience at glendale kia service was great ,clean facilities ,my dealer was very helpful to me explain everything well.MADE MY 1ST PURCHASE AT GLENDALE KIA

MariG

May 18, 2013

Went in without an appointment to get an oil change and I was out of there in less than 45 minutes. Great customer service; offered me a much needed cup of joe and made me feel comfortable.

Jennifer

May 14, 2013

Great experience and friendly staff! Answered all my questions during buying process. Quick service when servicing my car.

MAX HOLLY

May 13, 2013

I AM ALWAYS PLEASANTLY RECEIVED AND RECOGNIZED BY NAME BY THE SERVICE AGENTS. THE SERVICE ON MY CAR IS DONE IN A COMPLETELY PROFESSIONAL AND EXPEDIENT MANNER. THE CHARGES ARE ALWAYS FAIR.

Wes Ok

May 13, 2013

I satisfied their kindness. So I recommened them to my friends.

Kia Fan!

May 11, 2013

We love Glendale Kia! They provide above-average customer service. They are courteous, friendly, and thoughtful. The facilities are maintained in excellent condition. The Service Manager, affiliates and associated service personnel are great. We are always provided an estimate of the work to be performed and the wait it minimal. Of course, we always follow the recommended service of our automobiles!

Angela

May 10, 2013

Overall my experience with Glendale Kia was good! The time process of my new car purchase of was a little lengthy and not very personal but I guess that is typical when you buy a new car. Service always seems to be speedy but it would be nice if they were a little more concerned with customers service instead of rushing me when answering my questions or advising what services are needed. I really want to know what and why i need to spend extra money and if there are other options and a time frame. I also think they should have a mechanically inclined person go over the work that was completed and what may need to be done on the next service appointment. Cashiers only process payments so they do not have accurate and knowledgeable answers to these questions. I love my car (12 sportage) and I will continue to go back for all my service as long as I am in the area.

Michael Williams

May 10, 2013

Buying a car can be stressful. Well not this time. Actually those at Glendale Kia made me feel very comfortable and at ease. Never pressuring me to do anything that i didn't want to do. My sail person, Wally, really made my experience buying my car a pleasure. Thanks Wally. I'm having so much fun driving my new Kia. Thanks Glendale Kia.

moises and maria chazari

May 10, 2013

good customer service on service department also on the sale service ! thanks Daniel Quintanilla and ray Menasaka

Raghavendra Seetharam

May 10, 2013

We bought the KIA Sorento 2011 3 years back from Glendale KIA which was wonderful experience and then for last 3 years we are doing all the services at this facility and our experience with all the staff there is wonderful with good Courtesy and Quick does the Job on scheduled time.

Marie Barron

Apr 18, 2013

i love it here! from the say i bought my car to service.. I will purchases my next care here again

Cathy L.

Apr 8, 2013

My over all experience at Glendale Kia was great. I purchased a used car for my sister and returned a short time later and leased a car for myself. The staff at this dealership are very friendly. The sales consultant, Armen T., who helped me through both process was exceptional! He was very courteous, professional, and attentive. He was also very patient in explaining the numerous questions I had regarding the features of the cars, the options available, the services, etc... oh and the best part was, I test drove many cars too! The GSM, Edwin M., was also very courteous and professional. As busy as he was being one of the executives, he took the time and personally greeted me both times I was there, then advised his staff to assist me in every way possible. I would definitely return to Glendale Kia for my third car :)

Jacqui S

Mar 29, 2013

Came to Glendale Kia after checking a couple dealers. Daniel Q. Helped me through the process of getting the best car for me since I'm a first time buyer.

Chad M

Mar 28, 2013

I called same day and they got me right in (wouldn't reccomend waitng). They had me in and out before I knew it.

Connie

Mar 27, 2013

I am truly thankful for the service and the people at Kia Glendale. Everytime I have been there they not only pleasant but they have a welcomin demeanor and are always helpful. The service department is fast and they get you in and out. I really have much praise for them all.. Great Service!!

Jdoh

Mar 17, 2013

So far Kia sales have not failed in there extended coverage policy. Although I did spend 4 hours haggling. Oil changes are great! The only issue the repair department could not resolved was issues with my UVO and IPOD. It constantly loads even while playing songs. I advised the KIA rep and the sad part is that it wasn't even inspected or checked. He just recommended a Kia IPOD connection which does not let me use the steering wheel to switch songs. You have to do it manually through the IPOD. Bruce emailed after I sent an email about this issue but he never responded confirming a Saturday appt. I guess I can easily drive one hour andbadk again.... Well, let me try calling them AGAIN..... I'll update this post once my issue is resolved.

Robert O

Mar 16, 2013

When I called at the last minute to get a battery replaced, and I only had an hour before I had to be at work, they made it happen. Always great service, Thanks!

Gladis A

Mar 14, 2013

Glendale kia opened doors to me to rebuilt my credit, not only that but the sales person Daniel quintanilla help me so kind with all the paper work that allowed me to bring a beautifull saturn outlook which i love to ride it. you go to glendale kia and feel so welcome by everyone like if they had meet you before. now i understand the reason so many bumpers displaying glendale kia plates.

Alex

Mar 13, 2013

Got a great deal at Glendale KIA. It's my second car with them. Great customer service and friendly staff. I got the new 2013 5d KIA Forte. The car has a lot of great features, awesome milage and runs great on the streets! Excellent breaks :)

lizdeg

Mar 13, 2013

Overall, I am very satisfied with purchasing my Kia Soul 2012 at Glendale Kia location. My Kia Soul saves me so much $$$ on gas, very roomy, and hip. Staff in dealer department are friendly! Service department on the other hand is, I say, more than 5 stars for everything. I would reffer anyone (non-Kia car owners) to bring their car in for any car service. Make sure to go to Sako P. Glendale Kia to take care of your car! I give him more than 5 stars for customer service and profesionalism.

Moon Lee

Mar 12, 2013

three weeks ago, I got Optima Hybrid at Glendale Kia, price is very satisfy compared to other internet fleet managers. Also sales guy treat my family during the paper work, every transaction is honesty and smooth. Thanks Sam

Stefanie C

Mar 12, 2013

I just had an oil change and inspection. Service was very fast. They have Wifi and even an empty desk so I was able to sit and work. Didn't even really notice I was getting my car worked on. :) Waiting area was a little old and awkward but it worked fine for me.

Vanessa

Feb 15, 2013

The best car buying exp I have ever had. I did a lot of research on the optima and a lot of pricing comparisons and these guys were the best by far! These guys should write the book, an amazing exp from start to finish. Night and day compared to the ordeal of a car buying exp i had two weeks prior when going with my sister in law to buy her car (from a diff dealer) and from my buying my previous cars. Andy is the best at what he does, he exceeded my expectations and honored his word, no games! With Andy as your guy, buying a car is quick, easy and fun! Sophia in financing was also a pleasure and I never felt pressured into anything like I did at other dealers. My only complaint is that you are not closer to me but if the guys in your service department are as amazing as your sales team, it will be a treck worth my while. Thanks so much for the amazing exp! I couldn't be happier with my decision (2013optima sx) or the service I received.

Clipper Fan

Feb 10, 2013

I knew nothing about Kia cars. I didn't even know anything about the Optima. Yes, I'm a Clipper fan. Yes, I enjoy the Blake Griffin Optima commmercials. But, I had never seen one. It was the second day of 2013 and my friend and I were leaving the gym. I shared with him my thoughts about the Clippers and the commercials. I had some time to kill; therefore I decided to find the nearest Kia dealership just to get an idea of what these cars were really like. For many years I have leased cars from Lexus and Infiniti. Never have I felt like such a respected and valued customer from either of those two corporations as I did with Kia. To say that the Glendale Kia staff is welcoming, friendly, and don't seem to be after a sale is an understatement. Now let's get to the car. I was shown five different levels of Optima's. All were nice, but I remembered that I was there just to look. I already had a car, didn't need to get one. It was then when the really nice gentleman who was assisting me stated, "Well, we have one Limited model on the lot." It was black on black, and had more bells and whistles than all the Lexus's and Infiniti's I had driven for two decades. Little did I know, until the test drive, that it also had a turbo engine. I was beyond impressed, but then again, I was not there to buy a car. I remember paying over $600 a month for my other cars, and it just wasn't the right time to spend that type of money - but I was curious. With my financial advisor on the phone (my good friend from earlier who happens to work in business and knows numbers) I dediced to see how much it would set me back if I did decide to get the limited edition Optima. As the extremely friendly saleman was doing his thing, my friend stated that if he offers you this certain amount, it's not a bad deal. After returning from having a discussion with his manager, he returned to show me the numbers. It was actually far less than what my friend and I expected. I looked at him and said, "There's a Clipper game in 45 minutes. Can we make this deal and get me home in time for the game?" It was that easy, but I didn't get home until the end of the first quarter. Here I am close to six weeks later and I have to say that I truly love my Kia Optima. It's actually much better than all my previous cars, at a percentage of the cost. Even the insurance if half of what I used to pay. Thank you, Kia Glendale. I will be a returning customer, indeed.

Eileen

Feb 8, 2013

Thank you Glendale KIA for provideing such a great service. The whole staff was great. Arbi was very professional, honest, respectful, and helpful. I had the best car buying experience ever with no pressure.

Judith

Feb 6, 2013

Nick was very easy to work with the buying process was smooth. We also enjoyed our lunch!

Happy Ending Gene

Feb 5, 2013

I decided to purchase a new 2013 Optima SXL right after they first became available. I checked with 8-10 different Kia dealerships in So Cal for the best deal. Mike, the fleet sales and internet sales manager, personally handled my purchase. He was able to beat the very lowest "out-the-door" deal I was able to find elsewhere. It was very convenient for me because Kia of Glendale is the closest to my home in La Crescenta. My first visit to the service department was just as seamless. My first oil change was due and I only had a short about of free time to have it done one Saturday morning. I called and spoke with the service manager. He told me it was very busy but promised he would take the car in as soon as I arrived if I could get there within one hour. Forty-five minutes later I arrived, he "wrote me up" and happily accepted the free first oil change certificate Mike had given me. The customer service waiting room was full of other customers but I was the first one called, about 30 minutes after I arrived, because my car was done so quickly! My youngest son (25) just purchased a new 2013 Kia Sorrento from Kia of Glendale after I the wonderful recommentions I gave him.

Kirk D

Feb 5, 2013

I had been wanting to buy a new car for a while, but I was leary of the whole sales lot experience. I emailed Glendale Kia about a Soul I saw online. Andy responded and was eager to work with me. I told him I wasn't sure when I could come in, and he was polite and flexible but did not pressure me. I had a chance to leave work, and emailed him that morning telling him what I was looking for, and what price I wanted to pay. When I arrived, he took care of me right away. Showed me the car I had inquired about, and quickly went over the highlights. He checked with me to see if it had all the things I wanted, or if I had any questions or wanted to drive it. I wanted to get right to business, so he took me back inside and he was really great about getting right to the point. The paperwork was fast and easy, he did all the work. Once we locked in pricing and got approval, I met with a member of the financing team to finalize the paperwork and choose my options. After that, they showed me to the onsite restaurant so I could have lunch while they cleaned the car and activated the alarm system and filled it with gas. In all I think it took about 2 hours, but it went by really fast, and Andy was very friendly and gracious. He took me over to service and showed me where that was and give me a service booklet and sign in for first service free. The location isn't the most convenient for me from West Hollywood, but the staff were all very nice, professional, and not pushy. The car buying experience was great. I will update again when I use their service department.

Raul chunky lover

Feb 5, 2013

All I can say is I have never had a negative experience with Glendale Kia. I have been going for the last eight years and they have taken great care of me.

A. Moreno

Feb 4, 2013

I bought my wife her new 2013 Kia Sorento Last November, which was also a pleasure, Andy my sale rep. was very knowledgable and answered all my questions and kept me in our buget, He also sold me my truck back in 2007, which I still have and loving it. Last month the Kia was due for an oil change, I called the serivice dept. and it was hassle free to get an appointment, I was able to go in on a Saturday with only giving them one day notice. Once I arrived they took my Kia into the bay, not just to park it like others ("nissan dealers"). They got started to do what I came in for, and to make my day better, my first oil change was on them. I will definitly return to Glendale Kia for sevice, even though I live all the way in North Hollywood.

Car buyer

Feb 4, 2013

The sales team at Glendale KIA is very good. They treat the buyer with respect, answer all questions, make suggestions, and work with you to get an attractive deal. The inventory of cars was extensive with the full spectrum of models with different options and colors. The credit department was pleasant and efficient. I could not have asked for a quicker and more pain-free process. Since I did not trade the vehicle I had driven to the dealership, I was provided a driver to follow me home with the new car, enabling me to get the new car home without pestering friends or family. I would highly recommend Glendale KIA for those in search of buying one of the hot, new brands of cars in America.

DANIELO71

Feb 4, 2013

REPAIR WERE DONE AS PROMISE GREAT SERVICE! WAITING TIME NEED A LIT BIT TO IMPROVE OVERALL SERVICE GREAT!

Kia Owner

Feb 4, 2013

Its always a great feeling and very convenient when you go to a shop with a car problem and the service personal finds it, promises you the time it will be fixed and keeps their word.. Quick, to the point, minimal questions, no hazel and best of all, resolved! Thanks Glendale Kia!

nah..

Sep 11, 2012

did my research... went over there with my information and data about the car I was interested in purchasing..! I felt that I was in charge of the deal that was going to be submitted to the bank.. they were able to approve me with lower than expected interest rate.. on top of that I receive A FREE LUNCH a small restaurant inside of the dealer they gave me a voucher / coupon for my free lunch what I recommend is dealer " yes I will"

kathykh

Jul 25, 2012

I bought a used Kia van here and liked the car and dealer so much, I yelped that in the future I would buy another car here. Two years later I bought a new Soul and have only the best things to say about the car and the dealer. You really cannot go wrong here.

stevevp

Jul 20, 2012

I tried for 2 days to call their service dept for a price quote, but never was able to get to a live person. I finally stopped in while driving, and the price I was given was $200 more than another dealer. When I asked about this HUGE difference, I was told that the other dealer was quoting "after market " parts. I knew this was not true, since they gave me the original Kia part #.I will never go back, either for service or to get a new car.....

pari1958

Jul 15, 2012

Glendale KIA, a buyer friendly, family style dealership. Good customer service, clean showroom and friendly attitude towards there customers. If you want a good place to purchase your next auto visit Glendale KIA.

New Hybrid Owner

Sep 20, 2011

The sales staff at Glendale Kia was excellent. they made the painful process of buying an new car pleasant. They worked hard to be sure my experince was good and went out of their way to help with my Credit Unioion and out of town spouse to ensure the contract was accurate and completed succesfully. I would recommend them and return.

soul man

Aug 29, 2010

We just purchased a new Kia Soul from the Glendale Kia dealership. Our sales rep Daniel Quintanilla was extremely professional and helpful. He made the sales process easy and painless. He went above the call of duty to get us any possible discounts. We had just had a much less satisfactory experience at another dealer, from which we walked away without buying the car we had chosen. Our experience at Glendale Kia was just the opposite--we felt respected as customers, and were not pressured to purchase unwanted "extras." I would highly recommend this dealership and Daniel Quintanilla to anyone interested in buying a car.

malformedg

Nov 9, 2006

We went to buy a car at the beggining of summer after doing all of our research and due diligence. We had looked at the Sportage on three seperate occasions. This time we walked in armed with numbers and . . . it couldn't have been easier. In, out in under 2!!!!! hours. From chatting with the salesman, to finding the car we wanted in the back, to test drive, to financing (with the dealer at less than 1%) to gassing and washing, and, AND A TRADE IN. Less than 2 hours. Unbelievable!! Professional and courteous the entire time. I would buy whatever they want to sell in the future.