Buick GMC of Beaverton reviews

familycustomer

Oct 31, 2016

DO NOT COME HERE! I called ahead on Friday to come down and look at a vehicle on the lot. (I should also state that we drove more than 4 hours with an infant to come here.) First thing the dealer texted me Friday night saying they still had the silver vehicle we wanted to look at. I wanted to look at the black vehicle. So I told him we were more interested in the black one. He said that if there was any change he would let me know as I told him we would be driving down the next morning. Well we arrived at the time that I told him and I should note I had not received any other calls or texts from him. So when we went to look at the vehicle they told us they could not locate the keys. Really you lose the keys! So they told us to look at a different make/model which was unclean and not what I wanted at all. They told us the best they could do was get a new key on Monday. This was after they already knew we drove 4 hours to come there to look at that vehicle. I told the lady now that wasn't an option for us we had to get home. I even called her later in the day for an update and they she called me back 3 hours later to say she hopes I come in on Monday. Needless to say they lost that deal we went and bought the same vehicle from another dealership that day. I would never in my life go back here. I wish I could give less than one star

Jason Kirby

Oct 28, 2016

Nicolas and Shelly were great to work with! Very knowledgeable and made the buying process easy.

John Schiebel

Oct 27, 2016

Got 30 k service done was finished when promised everything was good

Rufus D. Houston

Oct 25, 2016

Nicholas Troehler sales consultant provided AWESOME CUSTOMER SERVICE !!!

DC

Oct 24, 2016

sales person was great! low pressure. comfortable setting. and in the end, it was the best price by 3 or 4k compared to the other GMC dealers in my area.

Sheryl Luke

Oct 6, 2016

Service guys have always been great! Respectful, courteous and helpful. Service is always done to my satisfaction.

Dave

Oct 4, 2016

While looking for a used car on the internet, we found the one we liked at Buick GMC of Beaverton. I emailed them, and after agreeing on an out the door price, we drove 150 miles to their facility, After inspecting the vehicle, we bought it at the pre-agreed price with no hassles and were on our way home. Robert Gray, the salesman we worked with, was great!

John

Sep 30, 2016

Our salesman Kayler was probably the most helpful salesman I ever had while buying a vehicle and I have bought a lot. I live in Medford and the next vehicle I buy will be in Beaverton. I looked at new pickups at Airport Chevy and their best deal was ridiculous compared to the deal I got at your dealership. I found the pickup on the internet and wasn't sure if the deal would be the same when I drove to Beaverton but it was. Your finance person was very helpful also. Just a good experience.John Davis

Steve

Sep 25, 2016

Quick, easy and fair price on trade in along with excellent price on the new Buick.

SK

Sep 19, 2016

I brought my 2015 Yukon XL Denali in for it's regular oil change. Josiah found a recall notice for the airbag and did the update concurrent with the oil service. Got me back on the road quickly.

Mike Burnett

Sep 19, 2016

Larry Graves and the team at the dealership went above and beyond to make this experience a great one . Highly recommend them.

MJW

Sep 19, 2016

STAY AWAY FROM THIS DEALERSHIP!We were in search of a used van, and my husband found this dealership had several that we were interested in. We went to check them out, and see if one met our needs. All, except one, had a price tag on them. We asked Nate, the salesman, what the price of it was. He said "most likely the same as the others". After test driving that one, we decided to get it. We, of course, had to try to negotiate a little bit, but Nate was stating the price was firm at that number, and there's no room for negotiation (trust me, we are negotiators and would normally NEVER pay full price for a used vehicle - but, there is "business" behind these vans). We made it very clear to Nate that we were ONLY interested in that van IF the price was that number. Walking back into the office, I reiterated this point, with the clarification that of course it could be less, but not more. I was in a hurry, and made it clear to Nate that I needed to get out of there in 30 minutes and to please hurry up and get the necessary paperwork done. This was an easy deal, price was set, we had our own financing, so just get it done. No need to talk financing or anything, just fill out what's needed to sell us the car. Then, the ridiculousness, and the oh-so-stereotypical used car buying experience began. After Nate plugged a bunch of our confidential information into their computer system, he disappears. Without a word, just gets up and disappears. After a good five minutes (remember, I needed to get out of there) he comes back with the sales manager. OF COURSE, the price of THAT van is higher. Why on god's green earth could Nate not have checked the price first, since we had made it very, very clear and we had AGREED on that price. At the point he realized his mistake, why could he not have been honest with us and told us to our face? Why the disappearing act and having the sales manager come up to deliver that information? It was so sleazy, and so stupid and then, the sales manager's "we pride ourselves in being honest..." - SERIOUSLY?!?!? And, it gets better. We decided we were not going to deal with them any longer, plus I really needed to get to my next appointment. I asked Nate to show me that he was deleting all the confidential information out of their system - no need for them to have that. I walked around the desk to look at the monitor, only to find out he had actually been filling out a CREDIT application, even though there was no need for that. He claimed they use that same form for other things. I highly doubt it! He made an attempt to delete, but kept messing up, so the data wasn't deleting. I work with computer systems, and in some capacity they all work the same, so I told him what to do. He then handed me the keyboard to do it myself. As far as I know, I did, but who knows - at least with his instruction on how he'd look up a customer record, it didn't find it after I was done. But, if I EVER see any mailers come from that dealership I will know how they got my info, and I will promptly pay them a visit to have it fully deleted.Had Nate just been honest and up front, this would have ended so differently. The difference in price between the vans was small in the grand scheme of things. Had we been treated with respect and honesty, we would have looked at one of the other vans. It is surprising that the sales manager didn't hold Nate accountable for the price he'd negotiated. But, it's all about the numbers in business, isn't it!?!? Who cares about the customer in the end.STAY AWAY FROM THIS DEALERSHIP if you want to be treated with respect and honesty! There are others out there who are willing to do so (we have found one since).

Grant Holcomb

Sep 16, 2016

Mr. Decker did a great job.......with larry's help !!!Found the vehicle and price I was looking for.....love the Truck. Great experienceMatt at the Accessories store was Great also...thanks

Eliazar

Sep 7, 2016

Robert was great and the sale transaction was quick!

Lizann Schultz

Sep 6, 2016

Service was great, people were friendly. I appreciated the vacuum job too!My only complaint is the comfort of the waiting room. You guys could really use some more comfortable chairs, some kleenex, and have the coffee more handy - way too many stairs and the coffee area is not welcoming.

Jeff S

Sep 5, 2016

The best service department in Portland. Bar none.

Linda Vallery

Aug 31, 2016

Mark and Shelli were both very helpful and professional. The atmosphere is relaxed and friendly and I appreciated that. It made us feel comfortable and not pressured.

Jared Martin

Aug 19, 2016

Fantastic experience. Brandy was great. No pressure very fast. Will definitely buy from them again

Karl Ekstrom

Aug 18, 2016

no problems at all!will be back for service!!professional, quick, polite.

Joe P.

Aug 15, 2016

Robert was very helpful and informative. The price for my new 2016 truck was less than that of comparable 2015 used models. That's a deal!

Wally

Aug 7, 2016

Outstanding customer service. Everything was as promised and on time. At the end I received a car wash coupon. They went over all of the services performed and answered all my questions. Highly recommend both the dealer and the service.

Nancy

Aug 4, 2016

I always take my Buick go be serviced here. I can drop it and sue the shuttle which is convenient, and I like the staff and the care they give my car.

Julio B.

Jul 28, 2016

It was quick and fast, and no hassle what so ever. No need to bargain as they already had the lowest process

Brian Hamilton

Jul 27, 2016

Friendly and knowledgeable staff. Chris was able to answer any questions I had. The internet information on the vehicle was accurate, as well as the pictures, while a lot of other dealerships that I was looking at were not. Initial phone calls and emails were always answered in a timely manner, while other dealerships did not. Once I decided to purchase the truck I wanted, I flew in from Reno, NV, and the process was quick and painless. This was the fastest time I have ever been in and out of a dealership anywhere. The great customer service was the main reason for purchasing at Beaverton GMC, but beating the competitions price didnt hurt either.I only rated the facilities at 4 stars due to a little construction, but I could see that improvements were being made, which is always a good thing, and it didn't compromise their efficiency.

Mark Herrgesell

Jul 25, 2016

Originally bought my truck here, though I was from out of the area. I was having some check engine warnings show up, while I happened to be in town on business. The service manager was excellent at getting my vehicle in right away, fixed and back on the road!

Phil Severson

Jul 22, 2016

These guys do great work, they just installed a bed rug for my new GMC Canyon pick-up.

Phil Severson

Jul 19, 2016

Great repore from the start to the finish.Never pushed the sale or wasted my time, I really appreciate that.

Chuck Wickizer

Jul 18, 2016

Everything was very good, I was there for oil change and filter. Also got estimate for future repairs.

Buik Dealer

Jul 8, 2016

It was a good experience, the only sugestion was they forgot to give us the spare car Keys and I am hoping to received soon

Jane Callahan

Jul 8, 2016

I could not have asked for any better service! I am from Wisconsin and was on vacation & needed my new Acadia to have the oil changed and tire rotation. I called at 2:15 and was given an appointment at 3:00! My vehicle was taken in and within an hour it was complete services and washed! Brian Lachenmeier the Service Advisor took the call from me and made it all happen.When my daughter and I arrived he was waiting and had the service technician waiting also. I can not say enough about how pleasant everyone was. My daughter and I sat with a customer, Dan, while waiting and he was from the area and couldn't say enough good about the dealership. He said he had been having his truck serviced here for over 12 years! That helped put our minds at ease also. I will end by saying it could not have been a better experience. Thank You

Jimmy

Jul 5, 2016

The deal was just too good to pass on. The staff at Buick GMC of Beaverton was Fantastic!!

Glen

Jun 30, 2016

Everyone was exceptional. We were approved for a lower rate on the vehicle and then denied. Sounds more like a management issue. We were given a loan (they worked hard to secure it) at 1.5 points greater than first approved. This will relate to several thousands of dollars in additional interest paid over the life of the loan but the vehicle is awesome.

Rkk0317

Jun 30, 2016

Charlie Brown and Kyler Lancaster were exceptional to work with! Kyler had the car filled up and right in front ready for me to pick it up. I was completely wowed by my experience! Thanks for a great experience buying such a beautiful car.

Ryan Wetmore

Jun 29, 2016

Our salesman, Zachary Ryan, did an exceptional job. I called up inquiring about the vehicle, gave him my info and he said he would call me back in 20 min and he did. Then picked us up from the airport, had the paperwork done in a timely manor and we where on our way. Exceptional service definitely would buy from him again

Carl foster

Jun 26, 2016

Good quality service Really don't like to have to submit over 50 words. As stated anir good quality service - but don't like your survey!

Mike

Jun 25, 2016

Sales rep Marc Ledau and finance rep Whiteny very nice and respectful not one bit pushy.

Jack

Jun 24, 2016

The advertised price was exceptional and they stood by it without playing any games. I was in and out in a short time with my new truck!

D Taylor

Jun 24, 2016

They are a dear ship that does what they say. Great service and sales staff

Craig

Jun 23, 2016

Simon and Ethan took care of me and did their usual outstanding job. I am very pleased with their level of service and customer satisfaction.

Earl

Jun 20, 2016

Excellent service from all evolved, especially Nate Davis.

Priscilla Willis

Jun 20, 2016

Took the car in for servicing. Greeted nicely and pleasant throughout.

Vanessa

Jun 14, 2016

Dealership worked with us on getting a monthly payment amount we were comfortable with. We love our new car.

Tim Silver

Jun 12, 2016

Very pleasant experience, from the time we walked in till we finalized the deal. There was no pushing to make a deal, and answered any questions that came up, and that was unusual to say the least after having dealt with many car dealers in the past. Mr. Gray gave us an upmost pleasant experience leasing this new car and we hope to have many more such experiences in the future.

Colleen

Jun 10, 2016

Ethan Hall reached out to me with regard to my key fob situation and came up with a solution for me. I was grateful for the follow up and the solution.

Colleen Wright

Jun 7, 2016

Simon was a little short when I wanted my key fob repaired. He said you didn't do this work any longer. He gave me no suggestions on what to do. After spending $2,200 on repairs, I was a little disappointed.The last time I was in you set up my new key fob for free! It was very kind of you to do that and I was prepared to pay for it.The shuttle driver was excellent! I can't remember her name but she made the trip enjoyable.

Brandon

Jun 6, 2016

My service was a recall. It was very quick. I was not in the waiting room very long before it was complete.

Nick

Jun 5, 2016

Fast and easy, came to look left with the truck and deal I wanted

Joshu Callahan

Jun 4, 2016

Michael was extremely helpful and got me everything I wanted in a new car. I will definitely return for all of my car related needs.

Dennis

Jun 3, 2016

My wife and I were very happy with the service and overall buying experience at this dealership.

N

May 31, 2016

Simon was incredibly helpful and informative with his information on my service. I would definitely recommend going to him!

John Goshorn

May 26, 2016

Great service. The general manager was exceptionally helpful.

Rebekah

May 21, 2016

Amazing service. Katie was knowledgeable and wonderful about responding to inquiries in a timely manner. Smooth, easy and best sales transaction we've ever been through. I highly recommend buying a car from this establishment.

Barbara

May 19, 2016

I was pleased with the sales person Mike. First he listened to me and did not try to sell me more than I could afford. The whole experience was very nice.

John Schiebel

May 18, 2016

In for an oil change, got me right in with no wait

J Horsley

May 15, 2016

This dealership has truly outstanding customer service from the time I scheduled my appointment to driving out of the dealership after an oil change service. I really appreciate what they do so even though I live almost an hour away from them, I still come here for service.

Jeff Wille

May 10, 2016

Katie was awesome............Next to going to the dentist, buying a car is not a fun thing for me. But in this case it was like going to the park. There was no pressure from the sales team and no haggling over price. Katie, the sales lady was always prompt and polite. I have already recommended a friend a to buy from her on his next purchase. Thank you Katie....

Tracy Searle

May 9, 2016

Katie Walling was very helpful and not pushy. She is awesome.

Angie Cunningham

May 8, 2016

Simon has wonderful customer service. I will come back again. My car looks great. Thank you!

Rick

May 8, 2016

The best experience I have ever had purchasing a vehicle. Very fast and friendly. No waistlng time dealing with the mystical manager in the back. In and out in an hour. I will purchase my next vehicle here. And I was not a GMC fan. I am now. Thanks to Katie.

Laurie Dunham

May 6, 2016

Nate was great to work with. I went in at 9am and told Nate I wanted to be out by noon and had my new car bought and was on the road by 11:30 am.

Dan

May 5, 2016

We had an extremely positive experience working with Malcolm as well as the sales manager!

Eric

May 2, 2016

A real enjoyable experience. I had not bought a new car before. I looked online and they were offering a large rebate for the GMC truck I had been looking for and I went down there bought it. The whole process from when I walked through the door to driving away with the new truck was around 2-hours. I was surprised by how easy it was. Good job by the sales team!

John

Apr 28, 2016

Went in looking at new vehicles, they were very nice and not pushy. Katie simply walked around with me answering questions. She was more than just a sales brochure, she knew her vehicles and also about the competitions vehicles and talked openly about the differences.

Chris

Apr 26, 2016

Friendly staff, not pushy, got a great deal. Would use them again.

Vuong Tran

Apr 24, 2016

I love my new truck. Price was right.The sale team made the whole process enjoyable.Very happy with the purchase.Thank you

Terry

Apr 22, 2016

Experience was fantastic. told them what we were wanting to do as far as payments and interest rates. The team there went to work for us and got us exactly what we were looking for. Everyone was friendly and had great attitudes towards their customers. I would buy from them again when that time comes. Thanks to all at Buick GMC of Beaverton.

Ryan

Apr 20, 2016

Zachary and your general sales manager were fantastic!!I think you have earned a lifelong customer!

Kris

Apr 16, 2016

Everything about this dealership has been excellent

pauleta Robertson

Apr 4, 2016

Simon is always cheerful and takes care of things quickly.He makes sure everything is in order. I know when I talk to him things will be doneas promised.

Victoria

Mar 24, 2016

Great experience! Salesperson was very knowledgeable, fair and honest.

Lynne

Mar 19, 2016

I purchased this new GMC Canyon over the phone and internet without ever going to the dealership.Kyler, Colton, and Amanda were extremely helpful and professional. The price and truck were exactly as advertised. Great Job

Richard S.

Mar 19, 2016

Both Nate in sales and Amanda in finance were exceptional. They were very friendly, easy to communicate with and very accommodating. The deal, including my trade was conducted over the phone and was closed the following day. This was easily the best car buying experience I have had and well worth the eight hour round trip drive to fulfill.

Elizabeth

Mar 14, 2016

Dallas was extremely friendly and helpful. My car is unique and it has been difficult finding shops that can care for it. The team at Buick was helpful and were honest in their findings. We were also pleasantly surprised that as a dealer their prices were reasonable to the area and not overly inflated. I would definitely take my car back here again.

Sherri

Mar 12, 2016

Outstanding in every way! Very reasonable, helpful, and knowledgeable people. A pleasure to deal with.

John Ufford

Feb 29, 2016

Quicker and easier than I expected, great service and just an all around good experienceGreat Job!!

Mark

Feb 28, 2016

Great service department! Would highly recommend them. They get you in and out in a reasonable amount of time, they don't ding up the car or get grease on the car interior, and they do what they say they will do. I would only go there from now on.

Me

Feb 23, 2016

I have been coming to this dealership for service since 1997. I have always been well-satisfied with their service. They have kept my car on the road for over 241,000 miles.

Richard

Feb 14, 2016

The dealership was fast and efficient in putting the deal together. Truly no hassle buying experience. 5 Stars

Mrs Justina DiGiovanni

Feb 10, 2016

Service Dept.Beaverton GMCTHANK YOU FOR YOUR 5 Star Service. On my 2003. GMC- SUV. ENVOY! We will be back..!!!! MRS JUSTINA. DIGIOVANNIGOOD JOB. !!!!

luvluveli

Feb 10, 2016

Our first car buying experience and we absolutely hated it. Scheduled an appointment and had to wait on our sales rep. Greeted us with a full mouth of food and dirty hands. Mentioned to us a few times that we interrupted his lunch. Were told the price was negotiable but that was a lie. Price was set and it wasnt going to budge, Drove over an hour to get the dealership and now the price wasnt negotiable? The whole process took over 6 hours. Had no coffe or refreshments available. Finance lady was so UNPERFESSIONAL and extremely rude. Told the car was inspected by professional mechanics and the car was in excellent condition. Came back home and got the car checked out by Capital Toyota and BEHOLD>>> The alignment was way off and needed to purchase a set of new tires. PLease dont waste your time or emotions and head over to a dealership that will treat you with kindness, honesty and care. Dont let someone treat you like your a burden. Spend a little extra money but leave with a smile on your face and not a a frown and gray hair!

FRANK & BETH MOREHOUSE

Feb 9, 2016

The Sales Consultant "Tom Pollock" was very helpful after the sale. Going over the features of the car and offering help later if we asked.

Car buyer

Feb 6, 2016

Sales rep was excellent! Xxxxxxxxxxxxxxxxxxxxxxxxxx

Tom and Sandy Long

Feb 5, 2016

Our Sales Representative was Well informed, Professional and Friendly and made the experience very comfortable and stress free, as did the Finance Sales Manager. We also rate our experience with her as Exceptional. She was part of the reason we returned to purchase another vehicle from the Dealership. We will definitely recommend the Dealership.

Adam

Feb 4, 2016

Friendly staff no pressure sales. Sales actually knew info about the truck. Finance manager was a joy to work with.

Pat Regan

Feb 4, 2016

Sales person did a great job - very helpful and informative

R.Granger

Feb 2, 2016

Our sales person was very helpful ,The purchase of our new Yukon involved a dealer trade out of the state of Washington .After I located the vehicle that we wanted , Nate our sales person took care of getting the vehicle transferred back to Portland , He also had our new Yukon cleaned , fueled and ready to go , All this was accomplished in just one week. This was an easy purchase as far as the dealer and sales person goes . R.g

Ran

Jan 31, 2016

I enjoyed bringing my car in for service. Thank you.

Denise Simoncini

Jan 29, 2016

i am confident when going to Buick/GMC of Beaverton that the problem I am having will be solved and that I will receive accurate and honest information about the problem and its solution. I appreciate the respectful and knowledgeable help I receive there.

L. Campbell

Jan 4, 2016

My salesperson Whitney was very helpful and knowledgeable. She was friendly and patient as I asked many questions about the vehicle I was looking at and did buy.

Edward(Tom)Sale

Dec 22, 2015

A first class professional organization.They dealt with my one major concern immediately otherwiseit might have been a deal breaker.My experience so far is related to an automobile purchase.I hope and expect to experience the same level of professionalism with the service group in the future.

Ken Dawson

Dec 19, 2015

I purchased a used car and felt the process went well. The salesperson was helpful and friendly.

Dennis simonsen

Dec 16, 2015

Very low pressure, easy to talk to sales people, knowledgeable. The best car buying experience I ever had! No joke.

mitch Irene Michaelson

Dec 15, 2015

We purchased a 2015 Sierra GMC from Robert Gray. Considering we have been looking for a few months he was very patient with us and answered all our questions we had via e-mail, text message or phone calls, promptly. We will be returning customers,

Elizabeth

Dec 9, 2015

The service was exceptional. The whole process of purchasing the new vehicle was quick and easy, everyone was friendly and helpful!

Thomas R. Shobaken

Nov 16, 2015

The buying transaction/purchase process was almost seamless . All personnel involved were very professional and I was impressed with the timeliness of the process ! TRS

Renee and Bill L.

Oct 27, 2015

This was the nicest most relaxed car deal we have ever done. Roger and Katie our sales people were very helpful and Amanda the finance gal was wonderful. No pressure, just good information and we love the Buick!! We would definitely recommend this dealership to anyone who wants a positive car buying experience!! Thanks!! We came home thrilled with our car and not stressed out!!

John Huggins

Oct 26, 2015

No problems, deal went very smooth. Roger Decker, our sales person was very helpful, knowledgeable and friendly.

Craig Webber

Oct 21, 2015

This car buying experience was the best I've ever had at a dealership. I was treated professionally b the great staff at this dealer. Robert Gray was prepared for our arrival, and we were able to wrap everything up in one hour. I completed the majority of the purchase on the phone and my computer, so my time spent in the dealer was limited. I would recommend this company to my friends and family.

Jeremy

Oct 19, 2015

Had a great experience. We knew what we wanted so the purchase was a bit transactional for us. It was nice that the vehicle we wanted was in stock.

Erad

Oct 19, 2015

Sales people were nice and the buying process was easy

Tom Erickson

Oct 6, 2015

Sales person was not pushy, let me test several vehicles. Price was great. First service on car paid for by GM. In and out as promised.

Caitie Coleman

Oct 5, 2015

Tom Polluck was our salesman, and he was great! He was very knowledgable, kind, and not pushy, which we very much appreciated.

Eunice Wilhelm

Sep 10, 2015

I had the kind of service I have come to expect from this dealer.

msberalt

Sep 4, 2015

We called the dealership to come in and look at a vehicle we were interested in. Told the salesman(1) we would be there in 15 minutes. He sent a text back with a "see you in a few" and some photos. A minute before arriving, he sends another text saying to check in with another salesman (2). Upon arriving we meet salesman (3) a nice young gentleman. We told him we were there to see salesman (1 or 2). He could not locate either, then he learned that Salesman (1) had just left and (2) was busy. So he took us for the test drive. We liked the vehicle and this salesman (3), however he was moving onto another job the next day. So he gave us the business card for salesman (2). Texted salesman (2) the next day as well as salesman (1) to let them know we were coming back in. They said ok see you then. Upon arriving salesman (1) off till Tuesday, salesman (2) busy. So we ended up with salesman (4). Immediately I did not care for this guys attitude, he was a bit rude, abrupt, and condescending. In sitting down with him I clearly told him I was already pre-qualified and the terms I wanted and what we needed. In running the KBB value for our trade (which he had not yet seen), I tried telling him it was a special edition, he did not want to listen and again came off as condescending. He low-balled the KBB value, he left it at the default mileage (30K more then our vehicle had) plus he did not go thru and select the options that it had. so the value he stated was way lower then what it really was. He then disappeared for 20 minutes with our DL's, title, and keys. Came back and gave us way off what we told him we were approved at, and way below the KBB value of the trade. Told him no thanks. He had to go into the back room 3 separate times, because he kept forgetting the items we gave him. Wonder if that was so we would have to take another hour to drive back. Bad experience do not recommend.

Dustin Miloff

Sep 3, 2015

Ask for Robert. He was very friendly and very knowledgeable of all the features of the truck I was interested in. He went out of his way to ask other customers how their day was going even though he was helping me. Robert was never pushy or tried to bully me into extra packages or upgrading anything. Very friendly and was a joy to work with.

comw

Aug 26, 2015

On my first visit to Buick GMC of Beaverton, I encountered a sales associate named Larry. He was extremely pleasant, professional and helpful. I expressed my budget and model preferences and Larry took the time to show me what was available. I agreed to come back with my son to view the car he had shown me to see if he liked the car. Larry continued to follow up with me in an attempt to ensure that he could provide us with a car we would be happy to own. Unfortunately, he was not on duty when we returned. Although Larry had enlisted the help of a salesperson named Zach, he was busy with another customer so we were handed off to Mike. Things deteriorated exponentially at that point. When I told Mike our needs, he showed us what was available online within our lower cash price range. Although we wanted to pay cash, we were willing to up our price range and finance if necessary. Nothing caught our eye in the lower range and rather than work just a little harder to make the sale, Mike suggested that we "go to 82nd street where you might find a car matching your cash budget but you'll probably get a car that has something wrong with it because they don't have quality cars". At that point, I felt entirely insulted and left. We went to a different dealership and bought a $16k vehicle. It's too bad that this dealership doesn't have more salespeople like Larry. We would've made a deal with him. Mike, on the other hand, just lost a lucrative sale for Beaverton GMC and the possibility of positive referrals and repeat business. We'll never go back there again, nor would I recommend this dealership to anyone.

Bob E

Aug 24, 2015

I have been taking my vehicles to Braley & Graham for over 30 years and have been pleased with their prices and service. Now the name and ownership have changed but it seems that the service remains as good as in the past. Most recently my "service engine soon light " came on accompanied with a miss under acceleration. The problem was diagnosed, I was called with an explanation and an estimated repair cost. The repairs were completed that day as promised. Sometimes you wonder if the dealer service is more expensive. About a month ago I needed to have the AC compressor replaced and the system recharged. I got bids from two independents before taking it in to Buick Gmc of Beaverton and their charges were over two hundred dollars less.

Lorraine

Aug 21, 2015

Service department always friendly and helpful. So in order for this form to be submitted I have to type at least 50 letters. You can't go with just friendly and helpful? I don't have time to write a long discourse so from now on I will not fill out anymore of your silly reviews.

Cindy

Aug 17, 2015

Excellent and simple. Sales person was knowledgeable, friendly and helpful. I enjoyed the experience.

Chuck Niggley

Aug 17, 2015

Quick efficient service good waiting room super coffee to drink

Allen

Aug 10, 2015

This was my first experience with Buick GMC of Beaverton and see no reason I would not go back to purchase my next vehicle with the knowledgeable staff at Buick GMC of Beaverton.

Richard and Sharon Horrocks

Aug 1, 2015

When a customer makes an appointment it should not take an hour to do a simple oil change and safety check.

don Jones

Jul 28, 2015

Everything great done on time as promised. Service technician was very helpful and answered all my questions.

Yury Vasilev

Jul 25, 2015

Everything was excellent. Good price. Reasonable discounts. Good job, Robert Gray!

Richard Daniel Smith

Jul 23, 2015

I submitted a quote request on-line and received an immediate response from Whitney on the sales floor. Whitney did an outstanding job with the review of the current vehicles the test drive and explaining the details of the GMC Terrain that I was interested in. Whitney made the buying process simple, efficient and fun. This was a great buying experience. Thank you,Dan Smith

A.R.

Jul 20, 2015

I'm a busy guy, I don't have time to go spend a few hours buying a car. I knew what I wanted and how much I could afford. So I called this dealer, told Kyler exactly what I wanted and what I could pay. Gave him my info and he processed the credit application. He told me that he could do it, so I drove 45min. to pick up a new GMC Sierra. When I got there he told me that they could not do what I wanted. It's really annoying how these guys just lie to people and waste their time. I will not go back to Buick GMC of Beaverton that's for sure.

M.S.

Apr 5, 2015

Very disappointed : they pond custumers off on sales inexperienced Sales staff that are too busy to take care of buiss. And don't care if they sell you a truck or not . I've never Been treated like this . Sales manager hangs up On you when your trying to explain your situation Very very un -professional ].

Raj

Mar 3, 2015

I am extremely disappointed with my brand new Buick purchase from this dealership. They sold me a defective car!!! Their "competent engineers" can't figure out whats wrong with the car ...Surprise, Surprise, Surprise!!!

kirt palmer

Feb 26, 2015

I called about a 2007 avalanche I even got pre approved and I told them I would bring my trade in when it quit pouring down rain witch it did not quit for 2 days and they rang my phone until I was sick of it and wanted nothing to do with them.

Thomas and Amanda

Feb 2, 2015

My wife and I visited this dealership searching for a certified pre owned vehicle. They were pretty busy so we walked around looking at cars for a little. Once we were ready to speak with someone, we went inside (no pressure as soon as we got on the lot which was nice). Here we where greeted by Jennifer, a very sweet southern woman with a very relaxed demeanor. She showed us around and we drove a few cars. The whole time she was just chatting and getting to know us. After driving a few cars and better understanding our personalities and situation, she gave us her "honest opinion" as to which vehicle would suit us best, which was in fact not the flashier car but the safest. And because we are expecting an addition to the family, we agreed, although I really did like the flashy one lol. So, after some coffee and thinking, we decided to make the purchase. The whole finance process was of course long and boring, but when is that stuff ever fun haha. But they did have a nice lounge with t.v.'s and the game was on, so it wasn't that bad. Jennifer did a great job keeping us entertained sure the process and was able to get us a fantastic price for the vehicle. It wasn't until we met with Shelley Shelby the finance manager that I became dissatisfied. She had a smelly noisy bird cage in her office, which to me is very unprofessional. And on top of that when she saw that we didn't go for the extended warranty, she tried forcing onto us (which is ultimately her job) but was very rude there after. Other than the finance manager our whole experience was great, and Jennifer was a sweetheart. I will definitely go see her again when we buy our next car.

J R

Jan 29, 2015

How do I put this. Everywhere I turned, they were there to help me. I was just looking for a used vehicle. A gal named Jenny helped me every step of the way. Had an issue with the way it was idling, they fixed it. I called to get the appt. on the issue, they asked when I would like to bring it in. They were all over it. Ethan the Service Manager, took care of the problem immediately. What a pleasant surprise and experience, when all I did was buy a used vehicle. All in all I would like to say, "Thank You Very Much".

DMC & KDC

Jan 27, 2015

We purchased a 2014 GMC Terrian and the experience was low pressure and pleasant. They had the best price in the market place too! We love our new car,handles great and very quiet.

Jennifer

Jan 8, 2015

I was first working with Whitney and she asked me about my car and then never called me back. Then, I called Dennis the sales manager talked for a while and then never heard back from him. Thank goodness Chris Akins called me back and provided excellent customer service. If I wasn't sold on the GMC Terrain (paid cash) in their lot I would of given up. I appreciated Chris's excellent customer service skills!! Jan, who drove the vehicle to me was just amazing and the icing on the cake of the whole process. Thank you Chris and Jan!!

Nancy Rulifson

Dec 18, 2014

I was very happy with my saleman Mike L and when I locked myself out of my new car Larry another saleman went way out of his way to help me ! He was awesome

Lou

Dec 11, 2014

An overall pleasant experience. Chris Akins is the best.

Mike

Nov 27, 2014

I called this dealer on a Friday morning and told the salesman I would be there Saturday morning. When I got there the salesman try to find the truck and could not find it. They he ask some one else. He came back and told me it was sold the night before. There I had drove 30 miles for nothing. And no phone call from the salesman?

Don Jones

Nov 13, 2014

You guys are always helpful even when on crutches you exceed thanks.

Phil

Nov 4, 2014

The price for new tires, the same as the original equipment, was excellent.The process of buying them, and having them mounted, along with a fairly priced oil change etc, was prompt and fast.Nice job al around.

Hsiao-Chien Chiang

Oct 30, 2014

My sales consultant, Tom Pollock was very nice and helpful.

Danielle

Oct 29, 2014

This dealership was great to work with. The people were all very nice and not pushy at all. I wouldfor sure purchase from them again.

Bob

Oct 29, 2014

Quick, efficient, and knowledgeable. What more could one ask for?

Janell DePriest

Oct 23, 2014

It was nice that I didn't have to seat there for half a day. Took me to Washinton Square which I enjoyed because I never go there.

Mari Boone

Oct 20, 2014

Everything was professional and dealt with in a timely manner

NormSilver

Oct 5, 2014

The wait for completion of service was longer than expected.otherwise the experience was fine.

gailcuts

Oct 1, 2014

I found a vehicle online that I was interested in taking a look at. I'd been searching for a while for this particular vehicle and it looked to have exactly what we needed and at a competitive price. I called to ensure they still had it prior to driving out as these have been selling pretty quickly around Portland and it was a Monday - you never know what kind of activity they may have had over the weekend. They confirmed they had it so I came in the next day. When I arrived the gentleman that greeted me was polite and helpful, asking what I needed. It was as if they were expecting me and knew what vehicle I was interested in from just that quick 10min call the night before! While the gentleman I had spoken to the evening before was not available, Tom Pollock was. He was great! We took the car out for a drive, he pointed out several features, discussed my needs and matched what I shared to the features of the vehicle. Having been in sales for over 25 yrs myself, my expectations for a sales process are pretty high. Tom exceeded those expectations. In fact, the whole team did. We worked out all the details with my trade-in, my financing and within a short amount of time I was moving my son's car seat to a new car! In fact, the Service Dept had already taken care of a minor factory recall repair which meant I didn't have to come back to have that done! I would recommend this dealership and team to anyone who wants an easy, no pressure, seamless process!

Gail

Oct 1, 2014

I found a vehicle online that I was interested in taking a look at. I'd been searching for a while for this particular vehicle and it looked to have exactly what we needed and at a competitive price. I called to ensure they still had it prior to driving out as these have been selling pretty quickly around Portland and it was a Monday - you never know what kind of activity they may have had over the weekend. They confirmed they had it so I came in the next day. When I arrived the gentleman that greeted me was polite and helpful, asking what I needed. It was as if they were expecting me and knew what vehicle I was interested in from just that quick 10min call the night before! While the gentleman I had spoken to the evening before was not available, Tom Pollock was. He was great! We took the car out for a drive, he pointed out several features, discussed my needs and matched what I shared to the features of the vehicle. Having been in sales for over 25 yrs myself, my expectations for a sales process are pretty high. Tom exceeded those expectations. In fact, the whole team did. We worked out all the details with my trade-in, my financing and within a short amount of time I was moving my son's car seat to a new car! In fact, the Service Dept had already taken care of a minor factory recall repair which meant I didn't have to come back to have that done! I would recommend this dealership and team to anyone who wants an easy, no pressure, seamless process!

Joe

Sep 26, 2014

Serviced for recall. Took two hours, but that's what I expected. They offered to give me a ride home during the repairs which was nice. Would have been much better if they had given me a loaner. Then I could have run errand during the servicing. Overall, I the dealership is solid. We leased our car through them and the experience was relatively easy.

Dave Berrier

Sep 15, 2014

Thank you a wonderful buying experience! Everyone there was kind, considerate, appreciated my time and intelligence and made the whole process very positive. Special thanks to Service Manager Ethan(?) for going far above and beyond to give me a test drive when all the salesmen were hidden in the back in a meeting!

Robert

Sep 4, 2014

The recall repairs were done in a timely and professional maner

Tony Wildman

Sep 3, 2014

Great service. Fair prices and the work is done right the first time.

mike bottinelli

Aug 18, 2014

Best service team I've ever dealt with

Carolyn Schoonover

Aug 15, 2014

Thank you for taking me as a walk in and looking at my Buick Regal.I appreciate the time you took to carefully determine the cause of my continued low tire pressure.

rileydog

Jan 25, 2007

Last month I bought a Pontiac GTO from Andy. He was very knowledgeable and straightforward. The financing was a bit of a hassle, but I got a fair deal in the end.