Brilliance Honda in Crystal Lake reviews

MikeyT

Oct 27, 2016

I went in to replace a battery they said they would replace for free over the phone the day before. I stopped in today and they tried to get me to buy the battery. After they finally decided that they were going to replace it because I had just purchased the vehicle they proceeded to take two and a half hours to replace a battery. They said they had to order the battery but they knew I was coming in the day before and had plenty of time to get the battery. I was on my lunch break and it took two and a half hours, this is ridiculous. Never buying a car from them again, and I will device my vehicle elsewhere

Trisha

Oct 20, 2016

I really enjoyed working with Richard. As is customary, I'm not a fan of the portion where the service packages get pushed, but I know that's part of the process (and that wasn't with Richard).

Paul Sampson

Oct 8, 2016

Service people were great--as usual. I was serviced while I did work with my computer in the waiting area.

Marcin M.

Oct 3, 2016

Getting my new Honda from this dealer ship was a great choice. Great people to do business with.

Carmen

Oct 1, 2016

At Brilliance it has been thus far a satisfying experience. The employees are always professional, courteous, and knowledgeable.

A Greenfield

Sep 23, 2016

Previous customer. Satisfied then. Satisfied now.

Matt

Sep 23, 2016

This was my second purchase from Brilliance Honda. That is saying a lot because I have never returned to any other dealership before. This is the way a dealership should be run. I am positive I will buy another Honda from them in the future. Jeff Cummings was a great sales associate to work with!

Stephen

Sep 15, 2016

My new car buying experience was truly amazing and easy. I am a Costco Member and they have an Auto buying program that I had heard great things about. I was stressed about having to haggle for the best pricing on a new car between dealerships. Going through Costco which is in partnership with Brilliance Honda of Crystal Lake, I was contacted in a professional and prompt manner by Brilliance Honda. I was put in touch with lead sales representative Eva Gagliardi, and she was very patient with all my emails and questions as to the new vehicle I was searching for. Eva was able to find the perfect car and color and all equipment I wanted added. Her professionalism and patience was truly topnotch. I was able to come to the dealership, see the car, test drive the car, purchase the car with Costco pricing below invoice, workout financing options very easily, and then bring my daughter back for her surprise car. Eva made the moment very special by placing a huge red bow on top of the car prior to having my daughter see it. I would certainly recommend Brilliance Honda of Crystal Lake for any new car buying experience and I will certainly be back for my son's new car in two years....Thanks to Brilliance Honda and Eva Gagliardi. Stephen

EL

Sep 13, 2016

I've bought two cars from Brilliance Honda in the past three years and I'm always impressed with the quality of available cars, the kindness and know-how of the salespeople, and the location itself. I never felt pressured or like I was acting against my best interest. This is a great and trustworthy dealership.

Howard S.

Sep 12, 2016

I am completely satisfied with my purchase experience at Brilliance Honda of Crystal Lake. They gaveme a good price on a new CR-V, and a good price on my trade-in. There was no pressure to buy, and that was nice. Bob Langenberg made the process easy. He is very knowledgeable about the car. I got a great rate on financing, and it did not take long to complete the deal. I am very happy with the car and all it's included technology along with good mileage.

Jekubis

Sep 10, 2016

For starters, I detest the car buying process and salespeople running back and forth to their managers multiple times. I came to Brilliance Honda after going to 2 other Honda dealerships. I was lucky enough to get Chris Aakre as my salesman. I told him I had gotten prices at other dealerships and was interested in a new CRV-EX AWD. I told Chris I wanted his bottom line price and he actually listened to my request. He was gone a short time and returned with a price that included everything....tax, title, license and doc fees. His price was good, the best I'd received, and I was ready to buy. He made the car buying experience painless but he was also approachable and helpful. Chris is the type of person who is not a pushy salesman but instead is someone who exudes integrity and trust. Things only got better from here. When I came in to pick up my new vehicle, Chris spent over an hour going through every detail of the CRV. He set up my phone and called me to make sure it worked; he set all the radio stations; and thoroughly educated me on every feature of the vehicle. Brilliance Honda is very lucky to have hired Chris Aakre to their team. I will recommend him to anyone I know looking to purchase a new Honda. He is a real asset to the dealership.

Unhappy customer

Sep 10, 2016

Salesperson, Rich, was extremely rude. When he first approached us, he didn't even introduce himself. It was after we said we wanted to test drive a car and he got the keys, he then introduced himself. The first and only vehicle we test drove, was very dirty on the inside for a 2014. There were crums and stains all over, as well as a stench that hit our noses as soon as we opened the door. We told Rich about it and all he did was laugh. I asked if the car was cleaned and he answered yes in a very sarcastic tone. During the test drive, it was very quiet- he didn't even tell us anything about the vehicle. We were asking questions and he didn't know the answers. The test drive was so unpleasant that we didn't have a desire to test drive the second car, so we ended up leaving.

Barb P.-Wauconda, IL

Sep 9, 2016

I walked right in, and was able to get service without having to make an appointment. The staff is very friendly and knowledgeable, and the waiting areas and restrooms are very clean and modern. Free coffee and vending areas are also available. I will be coming here more often for service in the future!

Mary

Sep 7, 2016

My experience with this dealership was very pleasant. I drove 1300 miles to buy a great car at a great price.

Castro

Sep 6, 2016

Our salesman was very kind and patient.Appreciated his customer service.Will return to see him for future purchases !!Thanks!!

Brian H

Sep 5, 2016

Buying process with fast and smooth... Brilliance Honda team was professional and courteous. They got their act all together.

Kenny

Sep 5, 2016

Saw the car.... talked to a salesman.... bought it. Easy peasy.

Brandon

Sep 3, 2016

Don't bring your vehicle here for service unless you want it done incorrectly and cost thousands to repair after they ruin it. Had my a/c compressor clutch replaced under warranty ( required removal of compressor) and when they reinstalled it they pinched an o-ring that caused the compressor to fail. $1000 out of my pocket. Called the service manager and never heard back.

Brant Gates

Sep 3, 2016

Good service, easy process would recommend to a friend

Gene Davis

Sep 3, 2016

Good fast car buy. Went in with a written offer on an on-lot Ridgeline, deal concluded within 15 minutes.

Crv owner

Sep 3, 2016

Don't bring your vehicle here for service unless you want it done incorrectly and cost thousands to repair after they ruin it. Had my a/c compressor clutch replaced under warranty ( required removal of compressor) and when they reinstalled it they pinched an o-ring that caused the compressor to fail. $1000 out of my pocket. Called the service manager and never heard back.

Sofya

Sep 2, 2016

Starting from the process of buying the car to regular service I am impress with the professionalism, courtesy and the best attitude to me as the Brilliance Honda client.People in the service department do the best , I do not spend any more time tan needed, always get explanation what was done and what needed to be done with the best plan and options of the repair if needed,. my car was washed and wacuumed for free even though I did notmention that.Great thanks.

M.C.

Sep 1, 2016

Picked this dealer because shopped them before. Bob has always have been up front, straight forward, no games. Tried to work with many others in the wide area from WI to CHI and this one was always on the level.One would think Honda sells itself but boy, there are really some dealers that give the stereo type the bad name with games on adding mandatory dealer add-ons (which I always refuse, be insistent they will remove them or better yet, don't put up with it and go somewhere else that does not do it - like Brilliance)Knew I was coming from a good distance and honored exactly what I agreed upon before walking in.Do yourself a favor, don't waste your time with the others (test me, pick one, any one to compare against) and start with Brilliance. You'll finish up there too a happy customer.

Angie Perillo

Aug 31, 2016

Everyone was wonderful, very helpful, informative, and understanding

VoltBuyer

Aug 28, 2016

I got this car at the price we were willing to pay with practically zero negotiation - assuming you come in at a reasonable offer price. Seriously, if you are in the market for a car - used or new, Brilliance Honda in Crystal Lake is your place.

Ted

Aug 24, 2016

good reliable service. prices are reasonable... .................................

Laura Loves Her Civic!

Aug 20, 2016

Went in to look at a crv. The first salesman that approached, I can't recall his name immediately started telling me my trade in wasn't worth what I thought despite the low mileage and essentially made me feel like he'd take my money if he had to but that he'd really rather b talking to someone with a larger wallet. All was an assumption based on my appearance, I'm sure. I was so happy when he finally said his last sale was running long and introduced me to Jim. It was like night and day. Jim went over all the models using my goal monthly paym not to decide which model would work the best and helped me decide on a civic. He worked with financing to get the price down to what I needed and never once made me feel like I should feel bad for not having more to put down. He took my trade in and made it worth whatever we needed it to be worth to get the paym nuts where I needed them. He wanted the today sale, of course, all sales guys do. But instead of feeling super pressured to take a price I wasn't happy with I felt like he did all the work to make it so I could drive away that day. He was fabulous! Even took the time to explain all the buttons and do dads in the car and pair my Bluetooth. The new civic is a sexy little thing, she drives great, and I'm paying what I wanted. All in all it was a great experience.

Joe Scorn

Aug 18, 2016

Gary Cotshott wonderful sales consultant. Very knowledgeable and helpful. Purchasing a car is a dreaded experience but we came away fully satisfied. This dealership was recommended to us by a friend/neighbor who purchased a car as well.

Kurt S.

Aug 15, 2016

Robert Calhoun was excellent. He was very patient and knowledgeable. Also the new dealership facilities really shine (no pun intended).

Tom Norbut

Aug 14, 2016

Can't rate your team highly enough. When I contacted your Sales Team via your website I had some very specific requests and they met them straight on. No game playing, just the best deal possible for the vehicle I was looking for. Excellent response time from Bob Daniels. He made the entire process very easy. When I came in with my wife to finalize the purchase, Vincent took over as Bob was unavailable, but no let down in the process at all. He knew exactly where Bob had left off and did not miss a beat. Will definitely be recommending Brilliance to my friends and coming back for future purchases!

Nick C

Aug 13, 2016

Excellent but took longer than expected due to BT telephone noise problem

Mike Cushing

Aug 12, 2016

Great experience. From sales to finance it could not have gone any smoother. Very quick to respond to email or phone call. Bob, Fred and Megan were a pleasure to work with.

Glenn

Aug 10, 2016

Great dealership!!! Sales and service staff are good!!! Warren C. Is the best !!!

Maryann

Aug 9, 2016

Fair, efficient and thorough - 3rd car purchased at Brilliance Honda of Crystal Lake

Sarah

Aug 8, 2016

I chose Brilliance Honda because they had the car with the lowest amount of miles in the newest year that i could find online. The car runs great, looks great, and has great gas mileage. They had just put on new brakes and tires and gave me a print out of all the work they had done on my vehicle along with a car fax report. I would definitely refer a friend to them.

Jackie Moore

Aug 7, 2016

The salesman was very helpful. He explained the things that we needed to know about the car we purchased..He was very patience, we are very satisfied in Brilliance Honda of Crystal Lake.

Kym

Aug 4, 2016

Rick was amazing and patient with us. It wasn't our first trip in! However, we never felt pressured to make a decision during all 3 of our visits. When it finally came down to making a decision whether we wanted to buy new or used Rick never flinched, provided the best information for both options, and Let us make the decision alone. The finance manager was very helpful as well. Making the buying process very easy.

Joe

Aug 2, 2016

Top rated service in my opinion, very helpful PM staff that provide you details on the status of your vehicle. For me I always look and continue to purchase with vendors who seek continuous improvement and are not satisfied with just being great but strive for excellence constantly.

Cindy Gilmore

Jul 31, 2016

Great experience. Ben and Rob were terrific.thsnks for everything

Steve S

Jul 30, 2016

Mike Huston was very helpful in our purchasing process. Everyone was friendly and we did not feel pressured .

Jill Griswold

Jul 24, 2016

Thank you for your assistance. Very happy with the car.

Barb

Jul 8, 2016

Always reliable; never does a service the car doesn't need.

Jensen

Jul 8, 2016

Brilliance is a great dealership to work with. The car we wanted was in stock and the purchase process was easy. The car was cleaned and the salesperson reviewed all the features.

Pamela Gillis

Jul 8, 2016

My buying experience was fine from start to finish.

Stephen Miller

Jul 8, 2016

Always have had a good experience with service at this dealership. Have been going here since I moved here 3 years ago.

Al

Jul 7, 2016

Quick, courteous service with good explanation of what was done and what might be needed later.

Jordan

Jul 6, 2016

Eva is an amazing lady! We have bought other cars from her as well. She is honest, sincere, caring, and really just a joy to deal with. I make sure to send anyone I know to her that is looking for a car. The whole team I worked with was very friendly and helpful, including Megan in finance. I highly recommend Brilliance Honda. When I am ready for my next car, I have no doubt it will be from Brilliance

Jim H

Jul 5, 2016

Was referred to the general manage. The deal was as discussed. Car was ready when they said it would be and cleaned well. Finance person was ready and was low pressure.

Barb Akers

Jul 4, 2016

Great car buying experience. Mike Houston was very helpful and friendly. Nice facility.

Susan

Jul 1, 2016

Dealing with John and Eugene was s very pleasant experience!

C S

Jun 29, 2016

Our salesman was very nice and helpful. He went over all the options and did not pressure us. We had a hard time picking a color but he let us compare and look at all color options in the lot which was very helpful.

Randa

Jun 28, 2016

I've bought several cars from Brilliance Honda and just bought a used car for my teenage daughter turning 16 this summer. The entire experience from start to finish was a dream. Chris helped me find a great car - affordable, reliable, and cute - for her in less than a week. He went above and beyond in many ways, and made sure it was detailed as promised, and said yes when I asked if I could borrow a magnetic bow to surprise her with it the morning of her birthday! I have always had great experiences at Brilliance, but Chris was thoughtful, helpful, responsive, resourceful, and thought of everything I would need. He even offered to drive the car to me when it was ready. I can't say enough great things about Chris. Very thankful!! I'll be buying my next car from him.

Wendy

Jun 24, 2016

Great dealership. Great car buying experience. The salesman took his time and explained all the features.

Jim

Jun 21, 2016

We were handled in a very professional manner throughout the entire process. I would recommend this dealer to any one looking to purchase a vehicle.

jane mccreadie

Jun 11, 2016

Nothing but praise for brilliance Honda: sales person, service dept. ..... all were wonderfuland made the experience painless and easy. Honda financial services ....another story. They have made my life difficult and dealing with themhas been extremely frustrating. If I hadn't already made the deal and placed the order, I would have walked away from the whole thing. Many, many unnecessary phone calls and mailings. They couldn't even get my bills to me in a timely fashion and then tried to charge me late fees. Thoroughly disgusted with them.

A S Davis

May 31, 2016

Very professional, courteous and friendly. Gary Cottshot and Bob Daniel provided a good buying experience. Costco buying program is a great way to buy. Also, received college grad discount, which was nice!

Ben

May 26, 2016

I'm happy with how honest my salesman, Vince, was. Accessories and service for install has been exceptional. Loaner service is great. People are the key here.

Wendy

May 26, 2016

It was a simple, easy and friendly process. I went in for an oil change and wandered the lot. They pulled the car so I could return with the car I wanted to trade in.

Matt Bicknase

May 24, 2016

awesome group!!! awesome service!!! highly recommend them.

Kathy H.

May 20, 2016

I keep coming back to this dealership to buy and have my vehicle serviced because of the friendly staff and efficient and trust-worthy service department.

Jason Tucek

May 11, 2016

Greg and Chris were both great and very helpful with different options for me and wife to choose from and ultimately helping us find the best option that fits our budget and needs. Greg was a pleasure to work with on all fronts and he didn't come across as pushy or that I was just a $ sign but he genuinely wanted to make sure he helped us to make the best deal for me and my family. I would and will recommend Greg to anyone else that I know that is in the process of finding a new/used car. Also, my wife felt very comfortable and at ease through the entire process which is not an easy thing to do and a testament to Greg and his customer service and the entire process. Even the financing process was good! Totally satisfied.

John Petrik

May 10, 2016

Good Experience, and we are happy that Brilliance participates in the Costco Car Buying Program.

Shelleen

May 9, 2016

This was not your typical car buying experience. I was never asked what I wanted to spend or where I wanted my car payments to be, it was about what I liked and could see myself driving. I also had already looked a the 2016 Honda Civic at another dealership.My salesman and the sales manager gave me the financial facts for the car and allowed me to take my time to make sure I could work the numbers. What I mean by this statement I was able to look at my budget and see if the cars price tag would work for me in the long run.I figured out what terms and payments would work for me and went back to them and let them figure out how they could get me the number and terms I needed. They never stressed me out or made me feel like I was just a sale. They also gave me the terms I needed and worked with me in an upfront and honest way to ensure they were giving me the best deal they had available.I am very please with the purchase I made and the entire experience I had at Brilliance Honda. Thank you very much Vince, Chris & Megan for making me feel like I mattered.

David Foley

May 4, 2016

Great service. I purchased my Honda from Brilliance and will continue to bring my car in for all service needs. I am a customer for life.

Mel & Barb

May 4, 2016

Brilliance Honda, John Bamber - Salesman and Megan Shelley - Business Manager were very friendly and courteous in assisting us in the purchase of our new CR-V. This was our first time in working with Brilliance and will definitely recommend this dealership to our friends.

spencer

May 4, 2016

The best part of our experience at Beillance Honda was our sales associate Evan. What a sDown to earth person. Made us feel very comfortable.He was extremely knowledgeable and professional young man.

Ted

May 4, 2016

Friendly people, better yet getting the job done right the first time.

Michael Smalley

May 3, 2016

My experience was good. Max Ring was polite and professional in working with me.

Ronald Hankforth

May 2, 2016

The only reason I bought the car was due to the excellent service that Brilliance Honda had provided me in the past on a Honda Civic. The salesmen was superb in his knowledge and service that was provided to me on picking out my new car.

CollBert

Apr 27, 2016

3 years ago I bought my 1st Accord at Brilliance. Wasn't sure how I was going to like driving a Honda but turned out to be my favorite of many past owned cars. Because I liked the customer service I received and because of the overall experience I had, I have continued using Brilliance and their Service department for all my maintenance. The staff is beyond friendly and very upfront with their customers. They do a quick and efficient inspection every time I walk in the door and my car always comes back washed and ready to go. Today, I went in for an oil change and other basic maintenance care work but instead, came home with a new (to me) car. Bought my 2nd certified pre-owned vehicle from them. Timing is everything. Happened to be a car on the lot that fit my upgrade needs. Jeff Cummings was the dealer who was able to get me into my new car. He was very straight forward. Asked exactly what I was looking for and took it from there. He didn't play games and was very courteous. Darrel in financing sealed the deal with his quick and knowledgeable help in getting me set with everything needed to seal the deal! Thanks guys!

RENATA CZERWIK

Apr 27, 2016

This is my second car bought through the Brilliance Honda and I love it.

CollBert

Apr 26, 2016

Because of the experience I had on my first purchase, I decided to continue coming back for all my maintenance care through the Brilliance Service Dept. They always do great work with a great print out of all items inspected and a list of what to expect for future servicing. Today when I came in for basic oil change, I was curious about what other cars they had available. As a result, I drove out in a new (to me) certified pre-owned Accord. (Loved my first one and already know I'm gonna love the second too!) Jeff Cummings was my sales rep. He was straight forward and no playing games. He asked what I was looking for and what my terms were. From there, he got the process started and in a timely and courteous manner, he got me into my car. Darrell in the financial/business dept set me up with my paperwork and also treated me with respect and answered all my questions. These guys made the whole process easy and comfortable. Not feeling pressured or getting the usual run around is why I will always continue to come back to Brilliance Honda. Best customer service out there!

Robin Padal

Apr 24, 2016

I have bought numerous cars over my lifetime; Brilliance Honda is the BEST dealership hands down. Dave Nielsen is the main reason I continue to buy my cars at Brilliance, but everyone has been helpful, courteous, and most importantly HONEST. My husband and I have purchased six vehicles over the past 10 years at Brilliance. Our most recent purchase was extremely important to get right, because the car was for our sixteen year old daughter. Laurie Kalvin, Dave, and Dan made the transaction painless. After searching the web for a car Brilliance did not have in stock, both my husband and I called Dave, desperate to find a safe, reliable, and well maintained vehicle. Dave searched his inventory and once again hunted down the perfect car for us, and most importantly, he offered us an extremely, competitive, fair price without a huge hassle. If you are in need of a car, and want a quality vehicle, Brilliance offers the BEST CUSTOMER service in the industry. They have a large inventory and if they don't have what you want in stock, they will work hard to find what you are looking for. In my opinion, they are the most honest sales team in the industry. Ask for Laurie or Dave and you will NOT be disappointed!!

Joseph

Apr 11, 2016

Purchasing our CRV from Jeremy was quick, easy and we are extremely happy with the price we received for our old vehicle, which was a Pilot and the new price for our 2016 CRV. I have already recommended Jeremy and Brilliance Honda to many of my friends.

Kathleen

Apr 9, 2016

I'm always happy with the service at Brilliance. I feel like they are looking after me and my vehicle, and I don't feel like they are charging me extra for unneeded maintenance. My husband and I have now purchased 3 cars from Brillliance and the buying experience has been good too.

Peg

Apr 8, 2016

Good service and offered me a better coupon price than I had expected.

Sue

Mar 31, 2016

Gary was great. Easy to talk to and very friendly and helpful. I wouldDefinitely recommend him to others!

Sid Brean

Mar 28, 2016

Great place to buy a car! I would recommend Jeremy Cybulski to anyone who wants to buy a new or used car.

Alan and Pat C.

Mar 23, 2016

Best dealer experience in buying a new car. Our sales consultant Lauri Cavin was excellent-very patient with our questions, efficient in her job and very friendly. She assisted us through the whole process in choosing our new Honda CR-V. Manager Chris Payton was also helpful along with Megan Shelley in finance. Ben Menella in service is an asset to this dealership. Honda should be very proud of this dealership-we would highly recommend them to anyone buying a new Honda!

Brian Oye

Mar 23, 2016

This is the sixth vehicle I have purchased from Brilliance Honda. Do I need to say anything else?Great team of people from sales to service.

Carmen Garcia

Mar 23, 2016

Great customer service. Short time wait.Very clean facility. Knowledgeable staff. Very professional. A great overall experience.

JEFF STILLWELL

Mar 23, 2016

Jeremy and Chris were great! We are happy with the car and the deal!

Nancy

Mar 22, 2016

Robert Calhoun did an excellent job! He was very helpful, polite, prompt, thorough and a pleasure to deal with. I highly recommend Robert if you are looking to buy/lease a Honda.

Jim

Mar 19, 2016

I have always been happy with the service at Brilliance.

RON P

Mar 12, 2016

The only con to the buying process is all necessary information should be spelled out before signing.Example: Price, tax, dock fee, license, interest rate (dollar amount) etc. Much of the responsibility lies with the buyer to slow the process down to clarify all aspects of the buying process.However of the numerous dealerships I checked Brilliance Honda was the best!

Elizabeth

Mar 10, 2016

The entire staff at the Crystal Lake facility are great! I always have a great experience when I visit the service department. Marc is who I always work with, and he is very helpful with EVERYTHING! He makes sure my car is taken care of in a timely manner, and explains everything that has been fixed. I did buy my car from another dealership, but will return to that service department.

Dave Johnson

Mar 9, 2016

Totally confident that we couldn't find a better "automobile" organization possibly in the country.

Robert

Mar 9, 2016

Satisfied. Would buy here again. Sales person very helpful. Nice Facility.

D.C.Harman

Mar 8, 2016

I wouldn't shop anywhere else, I feel we are a part of their family.

John Lundeen

Mar 2, 2016

Have purchased many vehicles at Brilliance and continue to come back.

George Smuckel

Mar 1, 2016

Very Cooperative, Nice persons from the Salesman to the Credit Manager and the financial manager.Thank-you

Eric

Feb 29, 2016

Excellent dealer. Great buying experience. Worth the drive.

Melanie DeSalvo

Feb 26, 2016

This is the third car I have gotten from Brilliance and every time the experience is awesome! There is no pressure, no mind games, they are open and honest and care about you getting what you want to the best of their abilities and inventory that they have. We will be back to get another car in the future!! And Fred was awesome!

Steven Byers

Feb 24, 2016

The sales people were very helpful. I walked in to the dealership expecting to just look at cars, but walked out with a certified used car. I felt I got a good price. Again, the sales people and financial people were very helpful.

Phil Pignataro

Feb 23, 2016

Vince Wadman provided an excellent buying experience in a relaxed atmosphere. He has an easy going personality and an extensive knowledge about Honda products.

darrell rawlinson

Feb 14, 2016

great service .Ben and joe were in service were great

Jim Nierman

Feb 14, 2016

Jeremy was a pleasant person to deal with. I was pleased with the sale and service, and would highly recommend Brilliance Honda.

Mark M.

Feb 13, 2016

Service department is excellent in both work done to my cars and prices paid. They always gave me a free loaner car when needed. Brilliance service department is the main reason why I stay with Honda. Brilliance sales price quotes have always been some of the best prices to be found. I have bought four new cars from Brilliance Honda since 2008. My last was a 2016 Accord Sport, I couldn't decide what color I wanted so my sales guy Michael Houston drove three Accords Sports into the service bay side by side so I could take my time to look them over. Thank you Michael Houston for all the help. Love my new Accord Sport.

Bill S

Feb 7, 2016

I was at the dealer having my 2007 CRV serviced when I went in the showroom to check out the 2016 CRV. Talked to a sales person about trading in my 2007 and leasing a new one. Before you knew it they had the color and body style I was looking for and we closed the deal. All the people involved were professional and courteous. I look forward to having my new vehicle serviced here.

Tom Dangieri

Feb 5, 2016

Took us for a test drive, no pressure. A great experience

Anna K.

Jan 29, 2016

I felt very comfortable making my purchase. Eva helped me find a car that was a perfect fit for my needs and my budget. I appreciated Ben taking the time to make me feel comfortable with the vehicle adjustment I requested. Prior to my purchase, I appreciated Bob emailing me pertinent information that minimized my in-person time at the dealership. During the whole process, I felt I was part of a team that had the same goal in mind: to keep me happy. This was my second purchase at Brilliance Honda in 3 years. Next time I need a car, I know where I'll go.

Gregg

Jan 14, 2016

UPDATE: So if you read my initial review below I had some very harsh things to say about my experience with Brilliance Honda over a recent used vehicle purchase I made there. I have left that review below so you can understand the problem. However, upon writing this review I was contacted by Kevin Keefe, the owner of Brilliance Honda. To say that he was distraught by my review would be an understatement. He immediately asked for the details of my experience and worked to understand my dissatisfaction. He then took the time to dig into the matter and figure out what happened. In the end, every one of my concerns were addressed and resolved quickly and to my satisfaction. Kevin went out of his way to make sure that there was no reason for me to remain dissatisfied, even where it cost him some extra money. The only reason I have not updated my rating to 5 stars is because we had a problem in the first place. No matter how good you are or how hard you try there is eventually going to be a deal that does not go smoothly. How one responds to and deals with a problem is more important than never having a problem in the first place. Kevin dealt with the problems in a positive and proactive way. He never accused me of making things up nor did he assume that his people were above making mistakes. He objectively got the info he needed, took the time he needed to understand the issues, and then made a plan that would work for him and make me happy. That is integrity and having solid integrity is more important than never having a problem in the first place. As a result of Kevin's integrity I have changed my rating from less than one star to 4 stars. I would also highly recommend doing business with Brilliance Honda, not because you will never have a problem but because if you do they will resolve it to your satisfaction.Original Review:First, let me say that this review is based on the purchase of a used car. Their service department is excellent and I have nothing but good things to say about that.However, we recently purchased a used car from Brilliance. Now, I admit that used cars are not new cars and so some flaws in the car is to be expected. However, the only words that fit for the sales team is shyster. First of all the "salesman" we worked with was really nothing more than a greeter and errand boy. When it came time to negotiate the deal for the car he had to run every decision past the "sales manager". I was not allowed to negotiate directly with the sales manager but had to go through this errand boy. This resulted in a lot of miscommunication and running back and forth. If the salesman cannot sell then get rid of him. Secondly, the car was advertised at "$3000.00 under Kelley Blue Book" however when I looked it up on Kelly Blue Book it was actually priced at the highest possible value you could find on the KBB.com website. As a result they really did not want to deal too much because I was "already getting a great deal".Third, when we went to negotiate the value of my trade in they came back with an "offer" of less than the lowest value on KBB.com. When I questioned this they changed their tune and said "Kelley Blue Book is just a guideline" To which I responded "that is not what you said when we were talking about your car" do these people think I am an idiot?Fourth, when we took if for a test drive there were several problems found with the car (lots of dummy lights going off on the dashboard, doors not opening, etc. Their answer "the cold weather is hard on cars" Really, my trade in was fine in the cold weather. I told them I was not going to buy the car because of this and then they finally had the service department look at it. Guess what? The battery was bad. Again, do they think I am stupid?Fifth, the finance guy kept messing up all the forms. He must have misprinted at least half the forms dragging out the process three to four times as long as it needed to take. Sixth, we finally get the deal done and are getting ready to drive away and they hand me one key for the car. I ask for the others and they tell me they only got one and that is all I get. Really? What dealership sells a car with only one key? When I pressed them to get me another the Sales Manager who finally showed his face got downright rude and nasty with me. I finally got them to get me a second key, but I still ended up "splitting the cost of the key" with them. This place has no concept of customer service. The car we purchased was not a Honda (as I stated it was a used car). Since there was still some of the original manufacturers warranty left on the car we took it to that brands dealer to have some minor things fixed under the existing warranty. What I learned from that dealer was astounding. First of all, I learned that the rear brakes were completely gone. They were not even functioning any more. Fortunately, there was a service bulletin about this and they were covered under the warranty. The second thing I learned was that Brilliance Honda did not even change the oil or air filters before selling me this car. Really? What kind of dealer does not inspect and do routine maintenance items like oil changes and filter changes on used cars before reselling them. I could almost understand not fixing the brakes but they should have either inspected and repaired them or disclosed that the brakes were bad and lowered the price, but to not even inspect something like the brakes? Who would do that? Isn't your reputation worth a few dollars and time to ensure your customers are both satisfied and happy? Apparently not at Brilliance. The brand dealer did go over the car and fixed everything that could be covered under warranty and even changed the oil and filters for us. Now that is service, especially since we had not even bought the car there. The net result: If you need your Honda worked on the service department is top notch. If you want to buy any car, new or used, go somewhere else.

Jim Kopitke

Jan 11, 2016

Eva and Jeremey were fantastic. They both made the leasing process pain free. I would recommend them both to anyone who is purchasing a car.

Ivana

Jan 9, 2016

I am very happy with the service Briallinace Honda has given me for the past 7 years, they are honest and kind people. I will always take my car there for service, as of today I have nothing but good service from them.

Lori

Jan 5, 2016

This second visit to buy a car, people are great, purchase quick and easy, will comeback for sure. Love Honda automobiles, won't buy any other.

Todd and Desi Davis

Jan 4, 2016

This is the 2nd car in 6 months that we leased from Brilliance Honda from the same sale rep John. Very pleasant experience and would recommend any friend to buy a Honda from Brilliance. John did all the homework on what we were looking for and test drive the civic and made the deal. John should be there when our cars come to full term on the lease - can't wait to get my new Honda from John. I am sure you have other Reps that are great but we are grateful to have met John. Even though Ohio State beat Notre Dame (Fiesta Bowl) I'm sure that John will continue to serve in his friendly manner. Thanks for a great leading experience Todd & Desi

Alex

Dec 25, 2015

Completely satisfied with my purchase experience at Brilliance Honda! will definitely go back for my next vehicle

Bob

Dec 24, 2015

I've had my cars serviced at many different shops and dealers and Brillance Honda is by far the best all around experience.

Morgan Johnson

Dec 24, 2015

Brilliance service department never fails to do a great job in a timely manner. Extra Kudos to Eddie in parts as well for making sure my parts were available!

Larry V

Dec 19, 2015

Brilliance Honda continues to exceed my expectations. This was the second new car I've purchased from Brilliance in the past year. Both purchase experiences were outstanding. The deal was quickly completed at a great price. Jim Infusino is an outstanding sales associate. He is friendly, professional and treated me with courtesy and respect for my time. I was especially pleased with the dealer's ability to locate a vehicle which met my needs from outside of their inventory. The service department did an excellent job installing my new cars accessories and detailing it prior to delivery. I strongly recommend Brilliance Honda to anyone in the market for new Honda. This is a wonderful auto Dealer.

sam

Dec 17, 2015

great experience 2nd time buying a car here. always service our Hondas here also. have recommended to family and friends

Marcin

Dec 14, 2015

Buying from Brilliance Honda was simply the best car buying experience I had in long time.I will recommend Brilliance to my family and friends. Jeff Cummings was my sales consultant.Thanks Jeff. jcummingsatbrilliancehonda.com

nicoles

Dec 8, 2015

This dealership's motto should be honesty and integrity!!!All of the people I dealt with Chris (sales mgr), Jeremy (salesman), and the Megan I think??(the finance girl) , were all extremely friendly and very knowledgeable.I drove an hour just to do business with this dealership when their were tons of others available.......Worth the ride to Crystal Lake!

MAJA

Dec 4, 2015

It would have been nice if they would have given me at least another thousand for my trade in, its is very much worth it.When adding the remote start, we were not told in advance that when you open the door the engine stops, very silly/annoying.When I came to drop off my new car to add the additional ordered features, we were told it would be done in 1 day and it took 3 days.I also had requested to drive a civic because I am in the market for a small car for me in January. When they gave me the loaner it was filthy inside and out, I could not even see out the drivers window and thats how it was handed to me. I had to request to clean it so i can see. Which took more time to do and made me late for my other appointments.We really like the HRV with Navi its a beautiful car we are really enjoying it, but a few things could have gone smoother as I mentioned

HENRY QUINN

Nov 30, 2015

GREAT EXPERIENCE. THE SALESMAN WAS VERY POLITE AND HELPFUL IN MAKING DECISION.

AndyIL

Nov 21, 2015

Didnt end up buying from them but they were friendly

Loretta

Nov 19, 2015

I purchased a new HRV. The service and overall experience was excellent. I definitely recommend this dealership to anyone.

JR

Nov 18, 2015

I have been satisfied with Brillance since my first purchase in 2008. Since then we have purchased 2 additional Hondas. Every sales associate we've worked with has been professional and courteous. We felt low pressure while having every question and concern answered. Financing was quick and painless. Brilliance Honda has one of the best service departments I've ever used. Currently we have a CRV and Pilot and couldn't be happier.

Stephanie Thornton

Nov 18, 2015

It was one of the most pleasant, and really almost fun process of buying a car I've ever had! Great deal on a car too.

Priscila Sonugan

Nov 12, 2015

very pleased with the most recent service performed, the Service Mgr. was awesome, he took good care of me & my SUV . Thanks Sir!

Bill

Nov 10, 2015

Eric Beaudoin was outstanding in every way, knowledge, friendly, professional, and never pushy. I would recommend him to anyone at any timeTHANKS Eric. Overall attention from the time we arrived (greeted by Ryan at the door) to Darrell the Finance Manager we were comfortable with everyone we came in contact with during our time at Brilliance Honda.So far, we really like our Honda Accord EX-L Nav HS and pleased with our choice of purchase. This is our first purchase from Brilliance, but have been driving Hondas for 20 years.

NO

Nov 10, 2015

Over great service , second vechical bought here in 9 months .Sales , sales manger and credit manger fair people in working with

William S

Nov 10, 2015

Very quickly took care of a recall. Very courteous and helpful.

Ron Wittmann

Nov 9, 2015

We had a great buying experience. Gary was very helpful and informative. Ben had our car ready to go in a timely manner.

michael mahne

Nov 7, 2015

I shopped at three Honda Dealers for a new Pilot and ended up purchasing the vehicle from Brilliance Honda. It is the second vehicle I've purchased there. The buying experience the first time led me back to them.

Bryan

Nov 5, 2015

They quickly diagnosed an issue I had with my vehicle after another service center made 2 failed attempts to fix it. Not only did they find the cause of the problem but they fixed it quickly.

Love My car

Oct 30, 2015

Thank you to my salesman Jeremy for no pressure and honest dealing. The purchase process was fair and without angst. The whole feel of the showroom was calm. I purchased the car I wanted at a good price and there was not there all night. Highly recommend! Thank you.

Mike

Oct 29, 2015

Brilliance Honda is what other dealerships should strive to be. Great Sales / Finance team and the service is second to none.

Jeff

Oct 25, 2015

I just went in this weekend to buy my new Honda Civic We had a great experience working Bob Daniel- internet Sales Manager, and Eric Beaudoin-sales at leasing consultant. Overall, service was excellent and quick. Everyone there is really friendly,helpful,and was able to give us great customer service. Eric Beaudoin - are very Helpful and made the process as simple as they could. I would recommended Brilliance Honda to anyone who is planning to buy a car

Cathy

Oct 23, 2015

There was of few scratches on the outside of the car we noticed after the car was washed. They fixed all but one deep scratch that is on the outside mirror.

rscolio

Oct 12, 2015

Eric was on top of the sales process for us. We had a tight timeline and he met all our needs on the sale. We would be happy to recommend Brilliance in the future.

G. Bartholomew

Oct 10, 2015

Brilliance Honda is absolutely excellent in every aspect of car service. The service people listen, explain in detail and have always delivered. We have an older Fit we take there and we bought a new CRV which we are very happy with. Highly recommended.

Ellen

Oct 9, 2015

Always a great experience. Everyone is very nice and helpful. I would recommend it to my friends and family.

Toni & Dave

Oct 9, 2015

We really can't thank Kevin and Jeremy enough. They made the transaction easy and relaxed. Your time is very appreciated. Best regards, Toni & Dave Ebert

Kathy

Oct 8, 2015

I came in to get my oil changed and Marc made me aware of a recall part that my car needed, and it was done in a timely manner. They always do a great job!

George Southgate

Oct 7, 2015

We've purchased 5 cars from Brilliance and have always been happy.

Sandy

Oct 7, 2015

The service department was wonderful. I didn't have an appointment and they still fit me and and fixed the problem in a timely manor.

RJ

Sep 24, 2015

This is our family's second car purchase and again it was the best car buying experience we've had! If you want fast, friendly and expert service with respect go here to buy your next auto (and if your not completely satisfied I'll give you your money back, ah not me I mean someone at Heinekins, from Heinekens will give you your money back. J/K) That's the feeling we got from buying! Jeff our sales associate listened to our needs and went above what we expected the same goes for Darrell our financial associate. We will be buying all our cars from Brilliance Honda!

dmcgowen

Sep 16, 2015

The Brilliance Honda professionals made our car buying a pleasant experience. A satisfactory price was arrived at in quick order and we are enjoying driving our like-new used Honda CVR. In short, our experience is such that not only will we return to Brilliance in the future, we recommend it and Honda automobiles to our family and friends.

susieq1325

Sep 8, 2015

I bought a used Ford Focus and when I picked it up it smelled. I was told to lane the windows op pen for a few days. It will go away. I heard a seaming in the front of car abs they told me they couldn't find anything. I took it to Tom Peck Ford and they told me it needed a clutch! What the heck I've only had this car a week! Way to push a lemon on an unexpexted sucker....thanks

linda johnson

Sep 2, 2015

I loved my sales person he really guide me into the right car for me...thank you robert for being very kind and understanding

T-Bird

Aug 30, 2015

Brilliance offered me a low-pressure buying experience, and came in with what I believe to be a reasonable price.

Safdar

Aug 28, 2015

I have been going to brilliance Honda for the past 8 years and have nothing but good things to say about them very friendly environment and great people to work with. Also super great competitive prices.

Mary Beth

Aug 21, 2015

I went to have the tire on the rear passenger side looked at for a slow leak and service found the p r oblem quickly and tire was repaired and the whole process took less than an hour. Staff was courteous and efficient and their waiting area was comfortable. I would definitely recommend Brilliance Honda's service department to anyone that wants quality service done on their car.

Steven Carruthers

Aug 21, 2015

Brilliance Honda is the best. This is our sixth purchase. Each purchase just gets better. Will buy here again.

Athena cremerius

Aug 20, 2015

Jeremy was fantastic truly a great experience!!!!

Todd Davis

Aug 18, 2015

The research led us to a CRV and we did not want a Sedan style car. The entire process of working with our Salesman was handled in a most professional way. The experience all the way out the door was very favorable. John our salesman followed up a few days afterward to make sure we were satisfied. Typically, I don't like the atmosphere in buying cars - but was really surprised with the relaxed and professional atmosphere at Brilliance Honda.Thank you!

Joe Parys

Aug 17, 2015

Had bought cars from this dealership in the past, very fair deal.

Carolyn Gad

Aug 12, 2015

Brillance Honda's Service Dept. in Crystal Lake, IL is always friendly, professional and reliable.

Julie McLaughlin

Aug 6, 2015

Ava was fantastic. We were sad to hear that Mike had called in sick the day that we came in. He has been absolutely fantastic to work with in the past. We felt a little hostage though in the process because we were at the dealership for over four hours. Not quite sure what takes the process so long. I would definitely recommend the dealership and I am sure our relationships will continue with future purchases.

ed

Aug 5, 2015

Extreamly fast transaction. This is the third car purchase and will always buy my Honda's from this dealer.Eva was fantastic as a saleswoman, and knew her Odyssy. Will do referalls to her if I know of any addtional potential customers.

Brigette

Jul 29, 2015

I have purchased multiple cars from this dealership and I have never been disappointed. Definitely a loyal customer for life.

Susan

Jul 29, 2015

Everyone as wonderful. Fred Homer was cordial. Leasing was a smooth process. I would recommend Brillance Honda.

Tom Christl

Jul 25, 2015

We had a great experience and a really great salesman in Rick!

mike scheckel

Jul 24, 2015

I was looking for a lease to replace Toyota. Vince showed me the CRV and I was impressed enough to enter into a new lease

swipa

Jul 23, 2015

I had my pilot's first oil change and appreciated the emailed coupon for a $53.95 full synthetic oil change. They took my car early and the kids did great in the kid area. They also loved the hot chocolate.

Brilliance Fan

Jul 22, 2015

We purchased our Honda Accord several years ago from Brilliance and had a wonderful experience. We returned and received the same outstanding, professional service! It was by far the best experience we have ever had purchasing a car. Thank you Brilliance Honda!!

CCA1027

Jul 22, 2015

We purchased our Honda Accord several years ago from Brilliance and had a wonderfulexperience. We returned and received the same outstanding, professional service!It was by far the best experience we have ever had purchasing a car.Thank you Brilliance Honda!!

Dawn

Jul 21, 2015

I used the Internet quote. They honored the quote. Very easy and hassle free.

Theresa

Jul 21, 2015

I can't express enough the wonderful treatment I received. Every one I have dealt with at Brillance Honda of Crystal Lake were absolutely wonderful. I have no dislikes with Brillance Honda and will recommend anyone who want to buy or lease a car to see the people at Brillance Honda.. I have been told by many people that Honda is great car.I love mine

Debbie and Rich Beatty

Jul 16, 2015

My wife and I want to sincerely thank Rob Calhoun for his thoughtfulness, expertise and his attention to detail, while assisting us through the process of purchasing our Honda Pilot. We have been Hyundai owners for many years and were somewhat skeptical about leaving the Hyundai 'family but throughout the process of indecisiveness of whether to leave Hyundai and welcome a Honda into our family or not, Rob was extremely patient and knowledgeable when answering our many and varied questions about the important aspects and features of the Pilot. If the beginning of this journey with Honda and especially Brilliance Honda, through the patience and professionalism of both Rob and Darrell Herbert, is an indication of wonderful things to come, we are truly looking forward to making Honda a valued member of our family! Thanks Rob and Darrell!!!

luvhondas

Jul 16, 2015

Evan contacted me after my on-line inquiry. He was knowledgeable and efficient. Megyn handled financing and was likewise professional yet personable and handled painlessly.

Barb

Jul 14, 2015

What a great vehicle. This is our 2nd CRV. Love the new design and all the features. There's no buyer remorse here. Very happy with Jim my salesmen. Would recommend both the dealership and Jim!

QB 11

Jul 13, 2015

We have four Honda's and have been very happy with our experiences with the Service team at Brilliance Honda! Keep up the great job!!

schickma

Jul 13, 2015

Brilliance spent a considerable amount of time diagnosing a whining noise in the front of the car. They determined that I had a small rust hole on the muffler pipe that was causing the problem. They also found a few other minor problems. They never charged me for their time spent.

Karl K

Jul 7, 2015

Good buying experiece.Good service experience.- (second time around) -My second Honda Accord experience with Brilliance Honda . . I would do it again !

Craig

Jul 6, 2015

This is the second Honda purchased by us from Brilliance Honda. The first was a 2013 Accord and has been no problem at all. My new Civic is a superb automobile. My salesman, who helped us in 2013 provided great information and was very helpful to us in purchasing the car.

Dyoung0211

Jul 6, 2015

You guys did better then a dealer in near area. More virtuous and friendly staff, helpful and honest!! Great place to purchase from. Thanks a lot Brilliance Honda!!

Teacher

Jul 3, 2015

The service was quick and they explain what needs to be been. They told me what will need to be done in the future. I will be bring my car back for service.

Odyssey2015

Jul 1, 2015

Excellent salesman and excellent service. Owned Honda Odyssey since 2004 and never had any problems. Looking for same quality workmanship in the Honda Odyssey 2015.

Michelle Kalteux

Jun 29, 2015

Eric was very nice and helpful in my purchase of the new Honda Accord and showing me how to use all the electronics.Bill in Finance was also a great team member, he was very knowledgable and helpful.Started with the Internet sales manager Bob Daniel, he gave me the info I requested and when I called he set up my meeting with Eric Bedouin for the start of the car search.

Jim Stein

Jun 28, 2015

We have purchased two vehicles from Brilliance Honda. Their service is excellent.

newhondaowner

Jun 28, 2015

I knew what I wanted when I went to Brilliance Honda. My wife had purchased a CRV a few years ago from Hardy and really appreciate your dealership. Your service is outstanding.

Sgiffin

Jun 27, 2015

I had a very positive experience trading in my CRV for a 2015 Pilot. Rob Calhoun really helped me make my decision that the Pilot was a good choice for me. I needed more seating/space in my car for my kids. Both Rob and Warren made it possible for me to continue to have a fair and affordable monthly payment for this great SUV!

Derek C

Jun 26, 2015

Excellent service center!! The staff is extremely accommodating and friendly! Definitely see myself returning in the future.

Val Hobson

Jun 26, 2015

My last 3 Accords were purchased at Brilliance & all my service work is done there! Ben, Jim, Joe, Sean - all are very good about communicating what's going on with repairs & the timing & cost! How lucky am I to have such a terrific service team!! I even received a check for referring a relative to buy there! When repairs will take a little longer - the team is quick to provide a loaner so you are not inconvenienced! Wouldn't take my care anywhere else!! Very honest & fair! Give them a try - you won't be sorry!!!

Mary T. McCarthy

Jun 24, 2015

I received excellent help on 2 visits several months apart. I had the special advantage of advice from Justin and Chris. There was no pressure on me to make a purchase. All aspects of the purchase process were explained and the workings of the vehicle were described and demonstrated in detail. The staff were kind and patient. I would not have my new car without the help of Justin and Chris.

barney2nd

Jun 16, 2015

I was satisfied with both the price paid for the new Honda, and the trade-in allowance on my old vehicle. I used several internet sources to estimate both a reasonable price, and a reasonable trade-in value - and both received were in a reasonable range. In addition, the employees I dealt with were friendly, knowledgeable and efficient.The main reason I decided to buy in a quick manner was what I felt was the fair prices quoted. I had a previous experience about seven months ago, also in attempting to purchase a new Honda, and was offered a ridiculously low price for my trade-in, about $2,000 less for an auto which was not as old, and had a mileage reading of almost 7,000 miles less. Obviously, I could not complete a deal with this other Honda dealer, because I felt insulted by the trade-in offer, which was far below a fair value.

Don't Spam my Email

Jun 15, 2015

I needed a new car with no bells and whistles. Ryan didn't try to upsell me even once. No pressure. In and out. One more word. Seriously?

Brian

Jun 13, 2015

I went in May to look at the new CRV's since I had heard good things about the new Touring model on-line. I met with a sales rep. and he let me take a touring out for a ride. I drove it for about 1 hour through different road conditions and construction. The sales rep. worked very hard to put the deal together. We discussed the options and colors. It came down to I wanted a red car. We have a 2011 CRV in titanium already, a dark Honda mini-van and I didn't want another vehicle in the same color. They tried to do a dealer trade, but it didn't work. He ended up ordering me a car from the factory and he kept the same deal for the 5 weeks it took for the factory to deliver the car. I drove my other car for work a lot and the deal was the same. They honored the original deal and the purchasing of the new CRV went very well.I put N/A for repairs because this review was not about the service dept. I have only had good experiences with the service dept. though. They are professional and keep your vehicle running well.

DJ

Jun 13, 2015

Awesome teamwork!! Very professional, explained service report of car on detail. Everyone I came in contact with explained their part and was a very fast turn around time. Cashier also very professional and asked if I had any other questions before I paid my bill.Keep up the great teamwork!!

honda4life

Jun 10, 2015

The customer service from the everyone from the minute I got there was GREAT! The awesome Service team was friendly and treated me with respect. The quick repair time and the friendly cashier girls made my day! All of this is just another reason I will soon be buying a car from Brilliance!

MJ5757

Jun 9, 2015

Was reconmend to this dealership by a friend. We are happy with the purchase price of our New Cr V Touring and would return to this dealership for another purchase.

New car buyer

Jun 8, 2015

Excellent experience, great deals, fantastic price, friendly atmosphere.

JF

Jun 5, 2015

I have been brining my Honda here for repairs since we moved to the area 8 yrs ago, every time I'm treated pleasantly, respectfully and the communication on anything needing repair, service, etc. is always great.

Kaitlyn Lorant

Jun 4, 2015

Service was excellent! They were able to answer any questions we had and were very patient throughout our decision making process.

Larry

Jun 4, 2015

Great price and People, got a great car and a really good price good trade in value service has all ways been a pleasure to work with.

Martin

Jun 3, 2015

The process was quick and easy. We were done with everything within 2 hours.

rjkapt

Jun 3, 2015

Routine oil change and unexpected minor brake issue fixed promptly under the terms of my dealer's maintenance contract, but a technical issue related to the Honda Hands Free Link was treated as a "we have not seen this issue before" and offered no solution.A web search for the problem (incomplete download of smart phone contacts to the Hands Free Link Phone Book) found numerous similar problems with no resolution. A detailed complaint was forwarded to Hands Free Link support. Obviously there needs to be better communication between Honda Hands Free Link tech personnel and the Honda Dealership chain. I know better systems are available in other vehicles and this will influence my next vehicle acquisition decision.

Doug G.

Jun 2, 2015

My wife and I were in the market to buy or lease a new car. We went to a couple other dealerships before going to Brilliance. The others places were super pushy, didn't listen or care to hear what my wife and I wanted and only cared about closing another deal. My experience at Brilliance was the complete opposite. Eric was super nice, friendly, answered all my questions and worked with me on my trade-in and overall lease deal. It was by far the best experience I have had at a car dealership. I would recommend this place and Eric to others that are looking to purchase or lease a new car.

Tobysman

May 31, 2015

We were welcomed from the time we came in to the time we left. We were never pushed to finalize the sale. I would recommend Brillance to anyone interested in purchasing a new Honda.

Cowboy343

May 30, 2015

Excellent service in a timely manner! Could not have asked for anything better. Would recommend the dealership to anyone who wants to be treated right.

Beth

May 29, 2015

I have always been pleased with the service and facilities at Brilliance.

Carrie O'Rourke

May 29, 2015

I've been take my Honda Odyssey here for years. They always do great job and the prices are reasonable. They have a very comfortable waiting area and a friendly staff.

Jeff

May 29, 2015

Fair pricing on new vehicle purchase and trade in. Did not play any games when negotiating. They were prepared when came in for exchange of vehicles and I was in/out in less than an hour.

Len Schmelkin

May 29, 2015

Highly recommend dealership. I travel 40 miles and pass three Honda dealers.

Pat Considine

May 29, 2015

Great Service, friendly and easy to schedule appointment. Great waiting room while my car was serviced. Also, very nice follow-up from the dealer after the service was completed

Car driver 7

May 29, 2015

This repair shop is a good place to go. Let's face it, no one likes to hear that their car needs to be repaired. They are honest. I read some reviews and think there must be a misunderstanding. I believe in good maintenance on a vehicle. I have always had good service here. You do need to ask questions, in a non confrontational way and you do need to know a little of what your vehicle needs. You also know if you don't repair your car when needed other things may go wrong and ultimately cost more.They do what needs to be done and they are all very courteous to work with. I have been going to them since 2008. I know what poor repair shops are like and this is not one of them.

Honda guy, Fred 456

May 29, 2015

Been a customer since I purchased my Honda Odyssey Touring car there (2009), and have been more than pleased with the service that I have received to date. I will continue to have all service done at Brilliance. Good service and an understanding staff!

JawadS

May 7, 2015

I called in and Max made sure when I come in I was taken care and indeed I was. Sales guy Jim was very courteous and made the whole car buying experience smooth and pleasant. He waited for the entire process till I was out with the car(it was 11:30pm). Darrell is a fantastic and highly professional and meticulate Finance manager who will not pressurize you on warranties and will make sure all your questions are answered. My overall experience couldn't be better than this. Excellent job guys, now you got a customer who will come back for more car buying experiences in the future!!!

Loriedold

Mar 20, 2015

We knew what we were looking for and what we could afford to do. Ryan and the Brilliance team listened to our needs, the crisis our family has been through over the past few years and we left there with a great vehicle and new friendships. Thanks so much.

Luis D.

Mar 6, 2015

Eric Beaudoin the salesman who helped me was great!! He did an amazing job showing me around the car very friendly answered any question i had great service overall i would highly recommend this dealer and their staff!!

edaly6405

Mar 6, 2015

Out of all the dealers I contacted, Brilliance responded the quickest and offered the best overall financing. No hassles. No pushy sales tactics. Very friendly!

Luis D

Mar 6, 2015

Eric Beaudoin the salesman who helped me was great!! He did an amazing job showing me around the car very friendly answered any question i had great service overall i would highly recommend this dealer and their staff!!

deebrian

Feb 14, 2015

Max Ring was an attentive and helpful salesman, despite my overall negative feelings about car purchasing in general. We pretty much knew which car we were purchasing when we got there, however, it still took 3 hours to end the deal. The pricing was competitive and fair, and I love my Civic, this is my third car and third Civic in 24 years. I would recommend Max and Brilliance to others, just wish there was less pressure for "extras" in the deal.

deebrian

Feb 14, 2015

Max Ring was an attentive and helpful salesman, despite my overall negative feelings about car purchasing in general. We pretty much knew which car we were purchasing when we got there, however, it still took 3 hours to end the deal. The pricing was competitive and fair, and I love my Civic, this is my third car and third Civic in 24 years. I would recommend Max and Brilliance to others, just wish there was less pressure for "extras" in the deal.

Jean

Feb 9, 2015

I like Brillance Honda for there friendlyness, reasonnable price. It is my second time purchasing a Honda vehicle there within 1 year because there honesty

mdyb

Feb 9, 2015

The purchase process was smooth and easy with Max Ring. He showed us what we wanted and put us in a great vehicle. Would recommend anyone looking for a Honda to go here.

Mbeth0426

Jan 29, 2015

Worked with 2 salesmen. Max Ring gets a 5 star. Fred Homer a 2 star. Max was very attentive and informative. Appeared to truly care about our experience. Fred didn't appear to really care.

lolemon

Jan 27, 2015

I was referred by a co-worker specifically to Max Ring at Brilliance. I went in comparison shopping to replace my totaled 2014 Toyota Corolla with a Honda Civic. Max was superb, start to finish. He was polite, knowledgeable, friendly and did not pressure me in all...the price quote I received was excellent. In fact, it was so good that I asked "what the best deal would be" on a top of the line, loaded, Honda Accord Sport--a car not even on my radar. They made a great offer and I accepted it. It was the easiest, less pressure packed, car buying experience I have ever participated in. The follow up from Max has been wonderful. In the 3 weeks since I have purchased, I have already recommended him 2 times.

ajp

Jan 19, 2015

This is a wonderful dealership, we highly recommend using it to purchase a new Honda! Keep up the good work Max Ring, we appreciate all you did for us.

Michael Murry

Jan 17, 2015

Had a meeting at 7:30am got to Brilliance at 7am and just wanted to see if I could make appointment for a oil change and fix my front brakes later that day the gentlemen named Ben said he would do it now and give me a loaner to drive (Brilliant) by the time my meeting was over I had a voice mail from Joe saying my car was all done.

Dogfamily

Jan 13, 2015

My salesman Vince was very professional and helped me find exactly what I was looking!! His strait forward approach has me recommending Brilliance to my family and friends to Brilliance!

Aurther Mckey

Jan 10, 2015

Jeremy Cybulski was the best sales person I have ever had. He was patient and honest. He got me an unbelievable deal on my car!!! I will only be buying my cars from him and from Brilliance Honda. If I can sum up my experience in one word it would be....YEAH!!!

JamieK

Jan 10, 2015

My car broke down and was going to cost more to fix then what Kelly blue book said it would be worth so I found a few cars online that fit my price range and my first stop was Brilliance Honda I was promptly met by Rick he sat me down at his desk and went over everything I was looking for in a car and he happen to have a 2012 Accord that he said they just got in he made the deal real easy and walked me through how everything worked on the car before I left. Thanks Rick for all your help I love my Accord

SteveB

Jan 7, 2015

I came in to look at a certified Honda I saw on the website, Jeremy in sales pulled the car inside for me to inspect so I would not freeze outside and what a class act operation very low pressure from Jeremy. I think the car was better in person then in the pictures and Darrell in the business office walked me through the paperwork and explained everything so it made sense. I never like buying a car but Brilliance really made it fun. Thanks again Steve

frank.schock.9

Dec 7, 2014

I bought a used Odyssey from Max Ring. He was very friendly and didn't play the usual games. The van only had one set of keys and I just mentioned another set would be nice, thinking I would have to have a set made,, three days later Max called and said he found the original owner and he got me the original set that looked like new.. he also got me a new owners manual that was missing.. Max doesn't just sell you a car ..if he says he will do something, he will.. Thanks Max I will be back..

John

Dec 3, 2014

First time at Honda dealership. it was a clean and nice. Even thou we didn't end up buying the honda pilot. Jim one of the sales representative was so kind and helpful. He let us see and test drive the vehicle and very knowlegeable. He was a gentleman. I would recommend this place the next time you look for a honda vehicle. Johnn.

Nivah

Nov 26, 2014

This is my 3rd Honda ,my 2nd CRV, and could not be happier.we actually went to two different dealership prior to going to brilliance Honda.this is my second purchase from brilliance and is very satisfied.as soon as we arrived, you can feel how friendly the people are.Max assisted us all the way and he is very accommodating.anticipated and delivered what we really want and need.my husband told me before going there that he does not want the new crv but when he saw the floor display, he liked it too, or may I say he loved it now because he uses it more than I do.very satisfied with the service.oh, and they made coffee for me (that's what I thought,lol), but everybody made us feel special.I've been telling my friends to go there if they wanted a new car.

Judy Brown

Nov 11, 2014

They took such great care of us. Took their time to show us everything we wanted to see and explained everything very well. Very friendly! Great price and service!

JessicaRae

Nov 4, 2014

Extremely grateful for my new car and the employees at Brilliance Honda. Was not to sure if I was going to be able to afford a new car (even if it was used). Working with Darrell Herbert (finance manager) is the main reason why I am driving a new (yes it is used but new to me) car today. He put his time and energy into finding me the right loan that was conducive to my budget. Thank you kindly, Darrell.

bzborow1

Oct 22, 2014

This was the first dealing with Honda for my wife and I as we bought a Honda Accord with all of the bells and whistles. Max Ring was our salesman and he was very professional, friendly, knowledgeable and great to deal with. We thought the dealership was very clean. Bob Daniel from Internet Sales was our first line of contact and he was very timely and responsive to our needs via email and phone contact. We'd come back to Brilliance Honda for future needs.

Gwd272

Oct 21, 2014

This is my 3rd Honda from Max Ring and Brilliance Honda. I keep coming back to this dealership and Max based on the the fairness of the whole transaction and the positive experience with the dealership. When my wife needs a new car, I will come back to Brilliance Honda.

cincrv

Oct 11, 2014

Max Ring is # 1I just love my 2014 CRV and I owe it all to Max. He made my dream come true. I never thought I would be able to afford a CRV with all the bells and whistles. Max took the time to work with me so that I would get the best deal possible. He was very knowledgeable, friendly and out going. He keeps me coming back. I've purchased four cars from him already and have been satisfied with everyone of them. I won't ever consider buying my cars from anywhere else. If you need an affordable, reliable car than Max is the man to see. Thanks again Max. I'll be back to purchase another vehicle from you soon.

Bryan's Civic

Sep 17, 2014

This dealership is very clean and the Sales Team I worked with was great. The prices are very reasonable and they value your time. This is my 2nd new purchase from Brilliance and Gary Cotshott is the best. His respect for my time, knowledge of the vehicles and treating me like a person not just a potential sale made this one of the best car buying experiences I have had. If you need a Honda go to Brilliance and ask for Gary Cotshott! I would also like to say that Dave in the financing department was great! Thank you Brilliance!

beszopqu67$

Sep 10, 2014

Our salesman Max was knowledgeable, empathic and helped make buying our new Honda an enjoyable experience. The young fella in finance was extremely helpful as well. I reccomend Max and Brilliance Honda

BHARAT

Sep 4, 2014

I WAS NOT PRESSURISED TO BUY THE CAR. LOVED THE PRICE. PLEASANT STAFF. FACILITY IS NEAT AND CLEAN. WILL BUY AGAIN.

Brock Fisher

Sep 3, 2014

My wife and I just leased a Honda Accord this past weekend. My wife is expecting, and we needed a safe and reliable ride to support the new family! Max was speedy and professional. The financing department was equally reliable and trustworthy. Overall, this was the best car leasing/buying process I've had! Check it out!

vimillie

Aug 22, 2014

Second Honda Accord purchased from Max Ring. Both certified, first 2007 vehicle now has 196,000 miles we had NO problems with the car. Purchased a 2013 with 18,000+ miles and could not be happier. On a recent trip of 1,300 miles average mile per gallon registered at 37.1.

Pat Baur

Aug 13, 2014

Max Ring was very dedicated during the hours he spent with us. He was pleasant and fun to deal with.He took us for a couple of test drives and showed all the different colors. I liked the Fit but it was only available in manual. Then I found this beautiful blue Honda civic automatic which handled great. I liked all the features and I bought it. I feel I got a good deal and am very satisfied. Thank you Max!

bettyboop

Aug 12, 2014

Max Ring was very dedicated during the hours he spent with us. He was pleasant and fun to deal with. He took us for a couple of test drives and showed all the different colors. I liked the Fit but it was only available in manual. Then I found this beautiful blue Honda civic automatic which handled great. I liked all the features and I bought it. I feel I got a good deal and am very satisfied. Thank you Max!

mpgierut

Aug 11, 2014

I did work with a nice salesman Max Ring. The experience was straight forward open I would go back again to buy a car from this dealership and from Max in particular

nvd1991

Aug 11, 2014

My experience at Brilliance Honda was the best I could have asked for in purchasing my first car after graduating college. Make sure you check out their awesome college grad program if you too are a recent college grad! Upon my arrival I was greeted by Max Ring, who is extremely personable and professional salesman. Max made my experience buying a new car easy and stress free. He is very knowledgable and took his time explaining everything about the Civic to me. Great pricing and no haggling. I absolutely love my Civic and will be back to Brilliance when it's time to buy again!

Sharon926

Jul 10, 2014

Max was a wonderful salesman to deal with. I had my heart set on a certain model and color civic. Out of four states there was only one in the color combination and model I wanted and Max found it for me and sold it for a great price. Got it for me within a day. Thank you Max and everyone at Brillance for making this happen.

carols1949

Jul 9, 2014

I stopped in to look at cars because my lease on my 2011 Acura TXS was up in Sep. Acura has priced me out of their cars so Honda was my next choice.Max and Team gave me figures on 2 cars I liked, I made my decision and was in and out within 2 hours. I'd done research prior to coming .

tm403j

Jul 7, 2014

Very Good Experience - The Sales person 'Max Ring ' is a outstanding customer orientated salesperson. Very knowledgeable of the cars and what he has on the lot. he made the sales experience very smooth. The Finance person 'Darrell Hernert' looked for the best Financing deal and is very Customer friendly a real pleasure to deal with.

ottoshouse

Jul 2, 2014

Thanks to Max and everyone at Brilliance for making my new car purchase really easy...it's my 3rd new Civic...can't go wrong with a Honda

Bkgolo

Jul 1, 2014

Overall good experience, no haggle pricing, as good as it could be when buying a car. Researched the car we purchased online before test driving. Max was professional and courteous.

toomanypets

Jun 28, 2014

This is the fifth car we have purchased from Brillance, so that should say it all. I received a great internet price which they stayed with. Only extra thing they added was mud flaps, but they came down on that price. I worked with Robert and I went in twice to test drive and look and then the third time to buy (pressure on visits was minimal). I highly recommend the dealership we have always had good service experiences as well.

Kal Desai

Jun 20, 2014

We had a friendly and memorable buying experience at this dealership when we went to buy a Honda Civic. All the staff we worked with are very helpful, and answered all our questions very well. I would recommend this dealership if you are looking for a new car.

cigar61

Jun 18, 2014

This has been my second purchase of a Honda CRV and I couldn't be happier. Brilliance has been helpful and along with Max Ring everything went well. I can't wait for my next purchase!Thanks again.

Nlh33333

Jun 9, 2014

Great experience 3rd lease in a row. Sales, finance dept, service for add-ons, all done in about an hour at the dealership. Inventory & pricing were both superior to others.

recreate2k

Jun 3, 2014

I have bought four cars from Brilliance Honda and drive from Schaumburg to do so. They provide good value, great staff and respect your time. I would highly recommend Max as he has provided me with fantastic services each and every sale.

chal9srt

May 29, 2014

Max Ring took the time to explain the vehicle and paperwork involved. Laid back and not pushy. The dealers show room and service area were spotless. I would definitely return when I would like another vehicle.

BILLHANSEN1234

May 27, 2014

Hi, Max and Jeff were great. Both were professional and easy to deal with. A pleasant experience for my daughter and myself. Thanks, Bill Hansen

galeno

May 21, 2014

Max from the very beginning establishes a personal friendly relationship with my wife and I. His approach is cordial and put us at ease right away. Hi is a good listener and tries to understand our needs and wishes. He guides us through the process with naturalilty and answers well our questions. We appreciated his suggestions; he enjoys what he is doing. Thank you

jkcarter

May 21, 2014

I've been a Brilliance Honda sales and service customer since 2006, and I couldn't be happier. Max Ring always treats us right and gets us a great deal without a lot of pressure. The service department always does a professional job, and there is a really nice waiting area.

sthaut

Apr 24, 2014

Our salesman Max Ring was very easy to work with and very knowledgeable. We never felt pressured. Everyone we dealt with at Brilliance was nice and made the experience comfortable and easy.

Bud8977

Apr 22, 2014

Max is fantastic. Simply put, a pleasure to work with and a overall great salesman. I never felt pressured or uncomfortable at any moment during the transaction and that is something you don't see everyday from dealerships/sales reps. He offered a great price on a new Accord and I couldn't be happier. Thank you again Max for your excellent service, I will definitely recommend you and Brilliance Honda to my friends and family. -Mike Dugan

balzac

Apr 17, 2014

Overall great experience. Visited numerous dealers (12) both online and at physical stores, we came back to Brilliance solely because of Max Ring in Sales

maryfrance

Apr 13, 2014

I started shopping for a new car early in March and after consulting the consumer report magazine. I initiated my research by looking at several brands. I loved my Toyota Camry, but after 95.000 miles I decided to trade it for a Honda Accord LX. At Brilliance, I receved a great consultation from Max Ring. He dedicated a lot of his time to helping us, including the test drive. I loved that car immediately. Max gave me good money for the trade-in and the price for the Accord was what I was expecting it to be. After few days, I discovered two defective windows, but the dealership promptly replaced them. The service manager, Ben, was very helpful in dealing with my problem. Thank you Max and Ben.Francesco

elmsfudd

Mar 22, 2014

We traveled from Oswego to Crystal Lake to buy our Honda because we had seen some good deals on the web site...It was definitely worth the 50+ mile trip. Even though we were in the market for a certified used car, we were treated as though we were buying the most expensive car on the lot. Megan spent so much time with us, and answered all of our questions honestly and without any hint of pressure...She seems to love her job, and is proud of where she works, and the product she sells. We got a beautiful 2012 CivicEX, and everyone we talk to says that we got a fantastic deal. Thanks to Megan for a really fun afternoon!

ioanapa

Mar 15, 2014

We have been using this car service for over 14 years. We had over the years different brands beside Hondas and we still used their service because of their expertise, prices, free estimates, trustworthy work and rental capabilities. They always have treated us as part of a big family and their customer service is spotless. Ben and Rich and Jim and so many other good people at Brilliance Honda Service we are so happy to know that you are there and able to help with the maintenance of our cars over so many years! Their schedule is very convenient. They keep in touch with you and communicate of any findings and estimates which is time savvy. We once had a garage misshap. We called them and the next day they had a bodyshop appointment already arranged for us and all repairs went smoothly, car rental, everything was taken care off. Other time my Accord would not shift at all. Called them and they stayed with me on the phone and told me exactly what to do to enable the transmission and run the car and bring it in. And the list goes on! I would totally recommend this dealership and service department to all my good friends and relatives! Cars are one of the most pricey investments we make in our lives. It is so crucial to take good care of them, and be worry free when it comes to having any repairs done. What I say is: quality maintenance and repairs, good prices, mutual respect and trust at Brilliance Honda Service in Crystal Lake! And one more thing: extended warranty prices offered by this dealership were much better than other offers we had for same brand cars in the same the area.

dlpharr

Mar 11, 2014

We only went in to Brillance to buy out our leased 2010 Civic, but we left with a brand new 2014 Civic. Mike was GREAT! Went over all our options between buying the 2010 vs leasing the 2014. No pressure, just facts. We feel like we got a great deal on a great car from a great dealership. This is our 3 Honda from Brillance and I'm sure we aren't done yet!!

Hondadealer1

Mar 11, 2014

I met with Max Ring. He was a pleasure to work with in buying the car. Very professional and knowledgeable. I also worked with Darrel in finance. He was equally professional and a pleasure to work with. I felt no pressure during the experience with is not typical of many sales personnel. I live in Palatine, but felt the experience was worth the extra effort to drive to Crystal Lake.I learned of this Honda dealer ship by talking with a stranger that had an equally good experience. It was a chance meeting. Just shows you what good consistent standards can produce. Keep up the good work.

Packfan62

Mar 10, 2014

I came in hoping to make a deal on a 2013 Honda Civic. I had a trade so I was hoping for a fair trade in offer and a good price on the new car. Max helped me find a car I really like, treated me fairly during the negotiations, and helped us get out the door with the new car - despite having to work late on a Saurday to get it done. We're very happy we took our business to Brialliance Honda.

Tomwj

Mar 8, 2014

I just recently purchased a 2014 CRV EX and am very satisfied with my purchasing experience. I originally went in to have my 2007 CRV serviced and ran into Max - (Max Ring has helped myself/wife and daughter with our last car purchases.) While I was waiting for my car to be serviced, Max asked if I might possibly be interested in a new CRV - I said I wouldn't mind getting an idea of what kind of a deal I could get and so Max took me to see the CRV inventory which was nice because I got to see every color that the CRV came in. After taking one for a test drive I decided to see what Max and the dealership could offer in the way of a deal. I never felt any pressure to purchase and feel that the people at Brilliance Honda are very friendly and courteous in the dealings with the customer. Max is great and seems to be willing to go the "extra mile" to try and help you out. I thought the whole experience was pleasant and in the end, I felt the purchase price we settled on and trade in value I received was fair.I have always taken mine and my daughter's CRV to Brilliance Honda for servicing in the past and will continue to do so in the future. I've never had any complaints about the service work that has been performed on our cars.In short - Max Ring and Brilliance Honda make a great team.

1happy1customer1

Mar 7, 2014

Max made miracles happen. I came in desperate for help and Max worked with me to help my situation out. They are all very friendly there and this is the 4th Honda we have purchased from Brillance.

ABCL 4

Mar 5, 2014

We worked with Mike Burden and he did a nice job. The car we enquired about was pulled up and running when we arrived. What drew us to this dealer was their stock of used Honda Odyssey vans. We found one with 4,000 miles. The dealer also got it certified pre owned for us even though it was practically new. Their financing was also what we needed and they matched the same rate our local bank was going to give us. Overall it was a good experience.

AmandaAdam

Feb 28, 2014

BEST car buying experience we have ever had! Gary, our salesman, was so patient, eager, and kind. He listened to our wants, needs, and budget and MADE IT HAPPEN! No fussing around or pressure. We were never rushed. After three separate visits to look at a Used Honda Pilot Touring, I actually brought him some baked goods to thank him and Kip. They went above and beyond in their customer service.Buying a used Pilot, there were some imperfections inside and outside the vehicle. However, they promised to repair some minor defects and detail the car. We were very impressed with the quality of the repairs and cleanliness. Almost looked like a brand new car! They allowed us to take the car home that night and really look it over; this sealed the deal. We were able to really examine the car and drive it on our own streets; it looked great in the driveway too! The next day we purchased the car. We were given a good price for our trade in as well. Darrell walked us through the financing options and beat our bank's rate! He was also patient, knowledgeable, and made us feel confident in our decision.Our overall experience was nearly flawless. We wished they would have come down an extra $500, but they did agree to install BRAND NEW running boards on the Pilot at no charge, which was a greater value that the $500 cash. In the end we are thrilled with our new car, and feel confident we got the ABSOLUTE BEST DEAL and BEST SERVICE around; we went to dealers Gurnee all the way to Tinley Park. Ask for Gary; he was truly fantastic; best sales experience we have ever had!

mickiboy1

Feb 4, 2014

This was my second car bought from Brilliance. I always find the staff friendly, helpful and completely knowledgeable of their product.. Never any overbearing attitude, just let me select the vehicle that I wanted, then proceeded to accommodate my needs.The Service Team is great...always takes care of my needs. The Service Manager and my service advisor are great and most of the staff know me by name...always giving me their best.

dio1983

Feb 2, 2014

We were extremely pleased with the level of customer service that we received from Max Ring at Brilliance Honda. We originally went in there for service on my CR-V, but I was in the market for a new car for my wife. I didn't feel pressured to buy or receive an insane amount of phone calls about the possible sale. I greatly appreciated that! I told Max what she wanted in her new Civic, what we were willing to pay, and he helped us put it all together. Overall great experience. Thanks!

gdavis13

Feb 2, 2014

Very good experience from all parts of the dealership. Sales was informative, but not pushy. Management and finance were helpful. Overall a very good experience!

lgreetis

Feb 2, 2014

Outstanding service, treats customers with courtesy and respect. I have purchased four cars from Max and hope to be around to purchase four more.Excellent dealership

rodrigae

Feb 1, 2014

The mind set that I had when I step in the dealer was solid and unchangeable. I had gotten approved from my lender with an interest rate that was so high most people would turn down, but I didn't have any other choice at the time. When I visit the dealer and was in the process of test driving the car I wanted, I mention my situation to Max Ring. I told him I didn't want to run another credit check because I already had gotten approved for a loan. Max mention that if could get three or four points off the interest, wouldn't I be happy? I told him xxxx yes! Well thats exactly what the team at Brilliance Honda did. I left in my new car with the interest rate so much more lower than what I had walk in. Best advice I can give, don't be afraid when someone offers the extra help.

magpie2287

Jan 31, 2014

The service here was phenomenal, no one was pushy or pressured me into any test drives. the salesman was knowledgeable about the product which was helpful in my decision and cleared up any questions I had. I felt very good about my purchase and was very happy upon leaving the dealership. I ended up with the perfect car for me.

Neace

Jan 28, 2014

My 2007 pilot had a bug guard on it when I brought this SUV. Well the bug guard crack 6months after I had the car. My husband removed it and found I had a rusty hood. I called and went in and spoke to a sales manager and his words was it's not our problem it's yours. I wanted to see if they would split cost with me and that's what I was told. We purchased 2 vehicles from them. Never again.

kmgallo

Jan 16, 2014

We went to Brilliance Honda of Crystal Lake, IL on Sat Jan 11, 2014 and our salesperson was Fred Homer. I can't tell you how happy we were with Fred, he took his time with us and we never felt rushed. The dealership closed at 6pm but Fred and staff stayed until 8pm when we finished up everything. Dan Schmidt the business manager made signing the papers so easy and explained everything we were signing and again never felt rushed. If you are looking for new or used I highly recommend you stop by and see Fred Homer and I hope you to will have a wonderful experience like me and my family had. If you have kids they have a great little nook for them and they even provided coloring packets for them. The Gallo Family

marco roman

Jan 14, 2014

Overall I had a good experience on my purchase of a 2005 Honda civic max the salesman was very nice and friendly I would go back and buy my next car for sure at brilliance Honda in crystal lake

praymond

Jan 14, 2014

We liked Max from the start. He was friendly without being pushy and worked to get me a great deal! I will definitely recommend this dealership to my family and friends!

vaurand

Jan 12, 2014

Our salesman, Max Ring, was great. He never once said "let me go check with my manager or any such BS." It was the most stress-free auto purchase we've ever had. We left feeling good about the car and the deal. We would highly recommend Brilliance Honda if you're looking to buy a car.

chem1946

Jan 8, 2014

Our family has purchased 4 vehicles from Brilliance Honda of Crystal Lake. We all have been very satisfied with Brilliance--especially with Max Ring, who has sold us the vehicles purchased from Brilliance. Max is personable, knowledgeable, and easy to work with. He was very responsive to our list of desired attributes for this vehicle. In addition to the information we gained on the test drive, he pointed out all the features of the vehicles we looked at. We also appreciate his communication with us.He was able to arrange for us to test drive the Honda Pilot on our own for a longer period of time which enabled us to take it to our mechanic for a prepurchase inspection. There were a couple items on the car that needed attention. Max immediately asked his manager to take a look at these and they agreed to resolve these items for us. We appreciate their responsiveness.We are satisfied with the price we paid for the Honda Pilot and are very happy with our dealings with Max Ring and Brilliance Honda.

trollbait2

Jan 4, 2014

Prior to going in, we had been looking for a car for several months. We stopped in here a few months ago and our experience was fair. During this visit, we did some research online while in the lot, and in many of the reviews, we noted "Max Ring" as a having received positive reviews. When I pulled up, it turns out Max Ring was the one to come out and greet us. Normally, I find this annoying, but because it was him, I appreciated the connection. Max was very friendly and straightforward. He is very disarming, which is both relieving, but also makes negotiating a bit tougher. However, I believe we received a fair price on our Pilot. Since then, we have had several friends also indicate Brilliance has been a great dealer. Thank you Max.

andrulis

Dec 14, 2013

I HAVE PURCHASED SEVERAL NEW AUTOS IN MY LIFETIME AND HAVE HAD MORE THAN ONE UNPLEASANT EXPERIENCE WITH THE USUAL BAIT AND SWITCH TACTICS. MY PURCHASE AT BRILLIANCE WITH MY SALES PERSON FRED HOMER WAS PROFESSIONAL, ETHICAL AND, ALL IN ALL, SATISFYING. ON A MISERABLY COLD AND WINDY WINTER DAY, FRED WAS CALM AND PATIENT WITH ME AS I CHANGED MY MIND ABOUT COLORS AND STYLES AND HE GAMELY TRUDGED THROUGH THE LOTS TO BRING ANOTHER CAR TO THE FRONT SHOWROOM FOR ME TO COMPARE. I COMMEND BRILLIANCE FOR HAVING FRED ON THEIR SALES STAFF, AND WOULD RECOMMEND HIM TO ANYONE LOOKING FOR A CAR.

AmyVerba

Dec 11, 2013

My hubby and I went in last night to look at our options to replace our Accord that had been totaled due to an accident. Max Ring helped us find the perfect car with in our budget. My hubby drives a lot for work and pretty much lives in his car and Max made sure we got the car that would be the most comfortable for him. I had been and will continue to recommend Brilliance Honda to friends and family, now I will just add make sure to talk to Max Ring along with it.

crystallake

Dec 5, 2013

Overall good experience! It was fun driving the car off the lot the same day! It was my first time purchasing from a dealership. Good selection of car colors on the lot. Respectful of the research I did. Respectful of the car I wanted. When I said "no" to something, I was not pressured further, although the business manager came close to pushing too much. I wish I said no to the costly mud guards. But overall, very friendly and service-oriented employees. For example, when I sent an employee an email a few days later with a question, he responded to my email the same day.

ajsads

Dec 3, 2013

Great place to buy a car. The sales team was super nice and easy to work with. I would suggest buying a car from them to anyone and will return for another car when needed.

Xuddam

Dec 3, 2013

They are experienced people who treat their customers with respect. I was impressed how "no nonsense" they were. Good people to deal with.The new expanded facility was bright and modern. Very impressed.

Laura L. Charron

Dec 2, 2013

My husband and I have been loyal customers for 15 years to Brilliance Honda in Crystal Lake and have purchased 3 new cars there and 3 leased cars there as well as recommending them to friends and family who have in turn purchased 3 new cars there (all CRV's). We brought our 2 leased cars in on Saturday, November 30, 2013 hoping to trade both in for 1 new leased car since my grandfather could no longer drive his Honda Accord (purchased at Brilliance btw). The salesperson was not coming up with options that seemed reasonable to us, so he called his manager Warren Choe over to assist. That's where things went terribly wrong. Mr Choe looked at us with arm's crossed and said it wasn't "his problem if we couldn't do math" and that "he couldn't deal with our negative energy" upon which he walked away from us and said to our salesman "see what I mean?" upon which I asked are you speaking derrogatively toward us, he continued walking away. My husband then told our salesman that we weren't going to do business with a place that treated us like that, and proceeded to leave our cars there and call a cab and when I told Warren Choe that we weren't going to be doing business with them ever again- he said GOOD!! Is that what you call a sales manager? Loyal customers for 15 years, over 6 cars bought, and this would have been #7 and he was happy to see us leave. Guess this dealership doesn't want customers with good credit and a nice down payment!

jackrms

Dec 2, 2013

Brilliance made our car shopping experience very easy. We were interested in a new Honda CR-V and had a car to trade. Jim and Max let us test drive one, pointed out all the features and benefits, and then came up with a very fair price. We didn't have to do a lot of back and forth discussion. We felt they were upfront, friendly and honest. We compared their "out the door" price with other dealers. They were easily the best. That's why we rated our experience as great. This is the second car we have purchased from Brilliance. We will be back when it's time to buy another one!

YvesCharron

Dec 1, 2013

My husband and I have been loyal customers for 15 years to Brilliance Honda in Crystal Lake and have purchased 3 new cars there and 3 leased cars there as well as recommending them to friends and family who have in turn purchased 3 new cars there (all CRV's).We brought our 2 leased cars in on Saturday, November 30, 2013 hoping to trade both in for 1 new leased car since my grandfather could no longer drive his Honda Accord (purchased at Brilliance btw). The salesperson was not coming up with options that seemed reasonable to us, so he called his manager Warren Choe over to assist. That's where things went terribly wrong. Mr Choe looked at us with arm's crossed and said it wasn't "his problem if we couldn't do math" and that "he couldn't deal with our negative energy" upon which he walked away from us and said to our salesman "see what I mean?" upon which I asked are you speaking derrogatively toward us, he continued walking away. My husband then told our salesman that we weren't going to do business with a place that treated us like that, and proceeded to leave our cars there and call a cab and when I told Warren Choe that we weren't going to be doing business with them ever again- he said GOOD!!Is that what you call a sales manager? Loyal customers for 15 years, over 6 cars bought, and this would have been #7 and he was happy to see us leave. Guess this dealership doesn't want customers with good credit and a nice down payment!

MikeSzott

Nov 13, 2013

Max Ring of was very helpful. He took the time to understand my needs and that I was pressed for time. He quickly put together a proposal that we could work from that ultimately allowed me to lease a new 2014 Accord. I gotta say he made this the most efficient car purchase ever and I regularly buy a car!

abittig

Nov 11, 2013

We are very happy with the way the employees dealt with us. I was surprised at how quickly everything was handled. The staff was very friendly and courteous. I would use this dealership again.

Stanleyz1

Nov 10, 2013

Max Ring handled our negotiation for a new car purchase very professionally. He was very helpful in guiding us to select the most appropriate automobile for our needs and worked with us to arrive at a final price that we felt was competitive and did so with virtually no sales pressure. It was a friendly negotiation and we came away with a strong appreciation for our dealings with Max Ring and with Brilliance Honda.

sswanso

Nov 3, 2013

We went to this dealer a total of 3 times looking at the Honda CRv, on our last visit we intended to purchase the CRV 2013. The salesperson gave us a price listing that was low and when we questioned it , he brushed us off. Our thought was they discounted the 2013 because the 2014 's were in and they wanted to get them off the lot. After we accepted the price, signed over our title, cleaned out our trade in, the salesman came back and stated his manager made a terrible mistake and the price was actually $5k more. This salesperson has been with Brilliance Honda for 12 years, so to confuse the price after we had questioned it seems unlikely to me. Needless to say, we left, went to another dealer in Barrington and purchased the car. Much happier with our choice. Would not recommend Brilliance.

Cfossler

Nov 2, 2013

Excellent service, made me feel like they truly wanted me to be there and i will be a part of the family for a long time!! Excellent credit service and the final processing was a great experience also. This was my first experience with them and i WILL tell everyone this is a place that truly appreciates their customers!!! GREAT EXPERIENCE!!!

hbear

Oct 31, 2013

Great sales person. The buying experience was painless and easy. I would recoomend this dealer to everyone. New car pricing and tarde in value was extremely fair.

Mikewebstar

Oct 30, 2013

Very easy to work with and come up with a great solution. Car was ready very quickly to drive home.Thanks to Max for his assistance.Mike and Gail

ReneeJulie

Oct 30, 2013

Our experience from the start was great. We had contacted several different Honda dealerships and Brilliance was the easiest to deal with. They gave us the best quote out of all the other dealers. Max Ring was our salesperson. He was very experienced and pleasant to deal with. We own three driving schools and have been purchasing and servicing our cars with a local Honda dealer for years. Unfortunately they did not give us the best price even though we have been loyal to them. From now on we will be going to Brilliance for all of our car purchases. Thanks Max!

Thegodfather

Oct 30, 2013

I was in the market for a new Civic Hybrid and was about 8 months away from "taking the plunge". I am very slooooow in making buying decisions. My decision to go to Brilliance Honda was because it is in close proximity to my home. I walked into the new location and was warmly greeted by a smiling salesman by the name of Max Ring. He was extremely knowledgeable, friendly and courteous and before I knew it I was signing papers to buy my brand new Civic Hybrid! 8 months before I thought I would. It's actually very simple, people like doing business with people they like!If you are looking for a great "deal" and a pleasant buying experience then go to Brilliance and ask for Max. You won't be disappointed. :-)

pfa60098

Oct 27, 2013

The salesman who sold me the car was the only positive experience I had at this dealership. I decided to purchase the interior and the exterior protection packages. The result was a disaster. The car had streaks all over the paint and the dashboard and instrument panel were smeared. I brought this to the attention of the supervisor who just brushed it off. I complained and they agreed to do it over. The result was the same or worse. Again the supervisor showed no respect for my time and inconvenience. Finally on the third try they got it right. I have tried several times to get the attention of the owner and have been completely ignored. They have made no effort to make me feel like a valued customer. To me, the service I receive after buying the car is more important than the purchase itself. It's a shame that the salesman and the customer suffer because of arrogant management.

lcss

Oct 25, 2013

Many things went wrong with my experience. Starting off, I worked with the internet sales which was great and I believe I got a great price. But when I went to the dealership, everything changed. I had two small kids with me and was told everything was going to be ready. The white van was pulled up, however, was very filthy on the outside. Now Max blamed it on the construction. If they knew I was coming, why didn't they at least wash it quickly before pulling it up?? And it only had 6 miles on it, so it was obviously not driven through the construction as was indicated.I was also told, by Max, that they would look at my trade-in to see what the value would be while I was test driving the van. However, this was not the case. I got back and had to wait and wait and wait for them to figure out the value of the trade-in. And may I remind you I had two very small kids... When I was talking to Max, he was not very friendly or conversational either. He was very short, and would always respond with saying, "that's okay," even when it didn't make sense. Also, when I asked questions about the van, Max was not very knowledgeable about the van or accessories. For example, Max couldn't set up my Bluetooth, and he didn't know if it had fog lights. Both things that he should know if he was a salesman. And to top it off, when I asked about the child safety locks for the carseats, he said there was NOT hooks for the top of the carseats. A couple days later, after I purchased the vehicle, I read the manual and he was WRONG!! The last thing a mother wants for her children is for them to be unsafe. I believed him because he said no with confidence, but then kept thinking about it and knew that he had to be wrong because my old Honda had them and cars are always upgrading, not downgrading with child safety features. This was probably the thing that disappointed me and made me mad the most. Because my children's safety will ALWAYS come first, and he told me something that could have put my children's life at risk!!! Not even that, but a van is a family vehicle! That is definitely one feature every salesman should know about!!!I bought the protection package as well. And they didn't do right then, so I had to bring my van back in. I didn't think this would be a problem because they said I would get a van as a comp. However, when I took the van in for service, they gave me a little Honda civic. It was very difficult to transfer both carseats in the car without any assistance, and at the same time watching my two small children. When the van was ready for pick up, I went to pick it up and the inside still seemed "wet" from the protection. I was just happy I had towels to put underneath the carseats.They also charged me wrong for the mudflaps and when I called they said oops and will send me a check in the mail. After calling several times regarding this and not receiving the check, the customer service rep told me that the check was in the mail. Well, they lied because I received the check over three weeks later after they stated that, and then looked at the postmark and was postmarked the day prior. Since when does the post office postdate a stamp on an envelope. It doesn't. CL Honda lied once again...After I test drove the van, Max did not act like he believed I was going to buy the van. He acted like he didn't care and that I was too young to buy a vehicle, especially one that was top of line. I did not go into the dealership to be judged, I went to buy a vehicle for my family and me. You would think the salesman would want to sell you the vehicle and try to sell you a top line vehicle, but who am I? Just a young mother (even though I am not that young - I am above 30) who has two young kids.I am sure there was more, but these are the things that stick in my head right now. The only thing else I can say is that I love the van and am happy I purchased it! I will just never purchase a vehicle of any kind at Crystal Lake dealership. Very disappointed to say the very least.

RyanArmour

Oct 7, 2013

This is the second vehicle that we have purchased from Max Ring at Brilliance Honda, and we could not be happier with our car buying experience. First, Brilliance offered us the best price when initial inquiries were made. Second, Max was a willing participant in our quest to find the best deal, and was understanding when it came to answering our questions and dealing with our need to negotiate on all aspects of the deal. Third, after all of our bargaining, Brilliance still had the best price, and the other dealerships told my wife and I to take the deal at Brilliance, as they couldn't beat it. Lastly, Max led us through the process of financing and car prep like a breeze, and we were out of the dealership in no time. All in all, a great car buying experience, and I highly recommend Max!

LSladek

Oct 5, 2013

Best experience I had buying a used car. It was a bit complex because I had to register the auto to my son in California. Max, Darryl, Katrina and Jeff worked together and made it happen. I was not sure what to do but this team went out of their way to ensure everything was completed properly. Highly recommend this team to anyone in the market for new/used autos.

nbkynh44

Sep 27, 2013

Went to Brilliance with the intention of only looking at the CRV and ended up purchasing the vehicle because of the low pressure of Ryan Hansen and his willingness to answer all of my questions. I would strongly recommend Ryan to anybody looking to purchase a Honda vehicle.

RobertRozycki

Sep 27, 2013

We worked with Ryan Hansen exclusively and found him to be friendly, personable, polite and quite knowledgeable. He made our entire selection and purchase process very enjoyable. He was fun to work with, funny and answered all our questions directly and accurately. I would recommend him without reservation or hesitation.

psavage

Sep 18, 2013

This is one of the best dealerships I have been too. They are ano pressure dealer and the salesman was excellent.we got a great deal and was treated awesome.

KimVenard

Sep 16, 2013

I found the car on cars.com and emailed the dealership. Ryan returned my call within 12 hours of email. He answered all questions and sent pictures. We met the following day and he was just as informative and courteous. Needless to say we bought the car!

chuckchuck

Sep 10, 2013

Max Ring was extremely knowledgeable and helpful throughout my whole experience today at Brilliance Honda. He definitely "put the brilliance in Brilliance Honda!" Before I went in I had it in my head that I was only going to look around, get prices and go check other dealerships but there wasn't a chance after coming in contact with Max.

perfectc1322

Sep 9, 2013

I gave an overall very good rating for a few reasons. I visited the car dealership twice before making my purchase and both times Max Ring assisted me. He was very helpful and answered all of my questions that I had. During the visit when I purchased my new 2013 Honda Civic, it was an overall good experience for me in my first car purchase. We had one discrepancy in price, but Max worked with me and I was happy with the final price decided on. My only reason for rating a four, is because after coming home I found out the trunk button on my key fob does not work. Overall, I had a great first car purchase experience and would defiantly recommend Honda to friends and family.

Rlarsen

Sep 7, 2013

Max was very helpful with my first car purchase. He was very patient with me and my dad and helped me through all the questions we had. He even stayed after close to make sure everything was perfect! Thanks Max!

GC

Sep 5, 2013

I worked with Bob Daniel, who was very upfront about what he could offer me. No sales gimmicks, and no hidden agendas. He worked hard to earn my business. Would do business with this dealership again.

adadakis

Sep 4, 2013

I brought my 2010 CR-V in for service at 30,000 miles and when I picked the car up there was a six inch crack in the middle of the windshield. Ben, the service manager, offered to pay $120 towards the repair, only if I went through my insurance. He asked how much my deductible was and repeatedly laughed at me when I said it was $1,000.When Safe-Lite Glass inspected my windshield, the representative removed my left windshield wiper and demonstrated that the metal wiper arm fit perfectly into the point-of-impact where the crack started. The representative also commented that he has seen this exact thing happen five or six times when having wipers replaced.I am now out of pocket $400 for the windshield repair. My calls to the General Manager have gone unanswered. I am a student in graduate school and wife is pregnant, so $400 is no laughing matter for our family.

jumpshooter

Sep 3, 2013

Overall experience was good. Max was helpful and came across as honest. He made the experience as pleasant as possible. Darryl in the finance department was also very helpful and good to deal with.

elmad216714

Aug 20, 2013

I started the process by seeking out an internet price on a new Odyssey. I received great pricing and quick responses from Bob Daniel. I asked for an out the door price and he quickly responded including all the numbers. I was very happy dealing with him. When I went to the dealership I was turned over to Max Ring. Max was pleasant enough to work with and like others have stated wasn't pushy. The price they presented for my 11' Odyssey was under what I thought it was. Max asked me what I was thinking and I told him that I thought I might do better buying out the lease and selling the car privately. All of a sudden Max's demeanor and tone changed on me. He quickly got up, walked away while saying that he wished I would've told him that in the first place because he wouldn't have wasted time bringing up the 2014 to show me. First of all, I did not have an appraisal on the 11 Odyssey until this point and second all I was saying were my thoughts. I was not rude to him nor did I say the deal was dead. When he returned with my car keys I told him that his tone completely changed with me. This is when he went off on me. He was so rude it was shocking. I have never been spoken to in this manner. I was shaking and on the verge of tears, which I held in until I got back in my car. I don't know if he was having a bad day or what, but I do know that I left this dealership completely upset at the way I was treated. I give the above ratings because although the first part of the process was great, the ending was horrible. No one deserves to be spoken to in the manner that I was spoken to. It is also unfortunate because I have been an owner of Honda vehicles since I started buying cars. I love the Honda brand but will have to find another dealership to give my business to.

judyweil

Aug 16, 2013

Buying a car could ofter be a stressful experience, but I have to say that buying a car through Brilliance Honda was a pleasure. We went online first and got several offers from a variety of Honda dealers near us. The lowest and best price was from Brilliance Honda of Crystal Lake. After we got the best price on a Honda Accord from Max Ring, a salesman at Brilliance, we went out the next day to see him and the car we hoped to buy. He had the car we wanted and the Out The Door price (OTD) was the same as he told us when we spoke to him on the phone. Brilliance Honda and Max Ring make buying a car an easy, satisfying experience. Their showroom is large, comfortable, and modern. Everyone we dealt with were pleasant and friendly. Max Ring, our salesperson, was very knowledgeable. He is an experienced salesperson who paid attention to what we wanted. No high pressure sales with him. He answered all our questions and listened closely to what we said and tried to save us money when making final decisions. He fully disclosed everything about the transaction. Even after the sale, everyone at Brilliance Honda was helpful and positive. A few days after the purchase, we wanted to install body side molding and Max Ring helped us to get a good price and the work was done quickly and correctly.I particularly like the way Max treated me, as a woman, he treated me with respect. He didnt just talk to my husband, like some people in car dealerships do. He gave me eye contact and listened and spoke to me when discussing the car purchase. I have had the experience with some car dealers where the only time the sales person talks to me is to ask, Maam, what color car do you want they think women are only interested in the color of the car. I would highly recommend buying a car from Max Ring at Brilliance Honda in Crystal Lake, IL.

Chitown3759

Aug 15, 2013

Excellent experience working with Max from beginning to end. They gave me an excellent price and I highly recommend their service department. Thank you Brilliance Honda Lisa Ignoffo

shoe27

Aug 9, 2013

I was looking for a 2013 Honda Odysset EX-L and had priced them out at a couple dealerships. I found a good price at another dealership at Schaumburg but didn't comfortable there and called Brilliance Honda because I previously had a very good experience in 2007 when I bought another new car from them. I also thought their service department was overall pretty fair and did a great job on my car 's maintenance the last 6 years (except for an instance when replacing brakes, but that appears to be an anomoly). I also appreciated the fact that they took the fabric warranty to heart that I had purchased and replaced the cloth seat in the rear in '08 because my kids' crayons had melted into the fabric! Other places might have said tough luck but Ben, who is the service manager, is a great guy and told his team to take care of it.So I mentioned the price that I could get at the Schaumburg dealer and Brilliance said they could match it. My family and I went in to meet Cindy Laudermilk who was the person I talked to on the phone and she worked through the pricing and numbers for us. They didn't have the exterior and interior color combination we wanted but she said they would do all they could do to trade one of their vehicles to another dealership and get the one I wanted after we put a deposit down.Since it was late July almost all dealerships had already sold-out of their '13 Odysseys due to the fact '14's that had arrived and also because the Mfr incentives which reduced the price way below MSRP and invoice. Even so, about a week later they called and said they had located the color combination we wanted! Every other dealership that i contacted didn't have this color combo so it was unbelievable that they had found this one. We went to check it out with Cindy on a long test drive and told her we would be ready to purchase it later the coming week. However, during that time I started looking at the '14's because they had some improvements that looked attractive to me. I mentioned this to Cindy on the phone, but told her that we would probably buy the '13. I think this caused a little uneasiness in the situation but Cindy didn't waver and held the van for us even though there were others who were very interested in the van and would most likely have bought it if she hadn't held it for us. Finally, several days later we made it into the dealership to close the deal, and negotiated several things along the way before doing so. The van was washed for us and cleaned since it had been driven to the dealership from another nearby location. They also filled the tank full of gas for us. We really appreciated working with Cindy because by all accountes she really wanted to get us something that would be a great fit for our family. She worked through the paperwork with us and even gave us a hands-on tutorial on the different features of our minivan while we waited for the finance person to get the final paperwork ready for us.. She is a warm, gentle person who does her job with great professionalism and care. I would highly recommend working with her as well as Brilliance. They are different than most dealerships you will go to in Chicago or the suburbs. They're not the biggest dealership but I find that their friendly, casual style and willingness to work with the buyer makes up for any perks a huge dealership may throw in. Full disclosure: In my case no one asked me to review them on this website but I felt compelled to do so on my own. Hope this helps you.

KirstenG

Aug 8, 2013

Just bought a 2014 Honda Odyssey Touring Elite from Brilliance. I initially requested a price online. Brilliance's OTD internet price was very good - I only found a better e-price ($90 less) at another dealership over an hour away. Worth $90 to stay in CL to me. Went into the dealership to test drive the vehicle and lucked into working with a salesman named Max Ring. I have previously had some bad experiences with other sales people at the dealership (before they moved) and hence didn't purchase a vehicle on previous visits. Working with Max made all the difference. He's a true professional and genuinely wants you to drive away happy. Already having an internet price made the buying experience fairly easy. The only negative was the dealership does add on mud flaps to all their vehicles (why I rated price a 4). They will try to charge $399, but will offer them for $179 (maybe less?). Since my husband wanted them anyway, we didn't push once we got the price down. But just be warned that they won't mention this in their online pricing, even if you ask for an OTD (out the door) price with each charge detailed. Again, Max was a great sales person to work with and the buying process was pretty straightforward. Just had to talk to Max and then their finance guy at the end (no middle manager), so I would definitely recommend buying from Brilliance. They seemed to have improved their quality of sales people and also how they do business. Also they did request that I review them on this website, so take that into consideration.

Sspooner

Aug 5, 2013

It was a great experience. Max was ver helpful and he worked hard for me. I would definitely come back. The process went fast and smooth.

toothfairy

Aug 5, 2013

We have been customers of Brilliance Honda in the past and because of their great service this is why we went back again. Our sales associate, Max Ring, was very friendly and helpful and was able to move things along very quickly--especially since we walked in a half hour before closing time. Max and the rest of the staff we dealt with that night were very friendly and professional and wanted to make sure we were satisfied with the purchase of our CRV. We are very happy with our new Honda and would definitely recommend this dealership to our neighbors and friends.Sincerely,Carol and Tom Flanagan

Anthony

Aug 3, 2013

Was looking at used Hondas so I figured the local Honda dealer would be a good idea. Boy was I wrong. When I asked why they didn't put a price/mileage on any of the cars, the salesman said that they didn't have time for such a trivial practice. Finally was showed the price list which was a lesson in how to gauge a customer. When I asked why the 3 cars I was looking at were $2-3,000 over blue book, he said he didn't have time for me, ripped the list out of my hand and walked away. When I asked to talk to the sales manager, I was asked to leave. I then told him I would write a review on my experience, he told me "Go ahead no one reads those!". Well for those of us that actually do some research on pricing, I hope this helps. I would advise anyone thinking of going to Brilliance to think again, or be armed with pricing guides and be ready to get gauged.

JW

Jul 26, 2013

I submitted to about 10 places in Chicago looking for best deal on a Honda Odyssey. While the other dealerships asked me what I would give - Brilliance told me the best price they would offer it for. No one else could beat it. They offered no gimmicks like free car washes or dent removal - just the car. They were straight and up front. I bought the van the next day. I highly recommend.

Nothappy

Jul 26, 2013

Will never go back. Manager was condescending when I came to him about a complaint. He acted as if he was above me.

afterburner101

Jul 21, 2013

Max was a great guy to work with on our Pilot purchase. Would not hesitate to purchaseanother car from him in the future! Thanks!

bcctka

Jul 17, 2013

I just purchased a new Honda Cr-V. My sales associate was extremely helpful and made the experience enjoyable. The new Honda building is beautiful.

Mgreen0375

Jul 13, 2013

This is the 4th car we have purchased from Brilliance Honda. Max Ring was absolutely wonderful. He was very attentive to our needs and made the whole car buying experience hassle and stress free. I would highly recommend Brilliance Honda to anyone in search of a new or used car...you won't find a better dealership out there :)!!

diamondgirl981

Jul 10, 2013

We shopped around at 3 dealerships and Brilliance came back and gave us the best price. I told Max I needed to have everything done as quick as possible since we have such and active life like most families today. He made it happen! Thanks, Max!

Brandirae

Jul 7, 2013

Great friendly service, very accommodating, helpful with children, nice atmosphere, willing to work with you, gives a fair deal. The inside of car wasn't thoroughly cleaned before purchase.

lvincent0922

Jul 3, 2013

Max Ring was amazing help with my whole experience. I got the car I wanted at an affordable price. Every request I had with the car before purchase was taken care of. I am 100% with my purchase and my experience at Brilliance Honda.Thanks Max!

mhagen5842

Jun 29, 2013

After requesting and receiving an outstanding internet bid from Bob Daniels, we were scheduled to meet with Darrell Herbert to test drive the 2013 Honda Odyssey Touring Elite. Darrell proved to be an exemplary sales representative, providing ample opportunity to examine and test drive several Odysseys. Upon reaching a decision on the Odyssey, Darrell processed our trade-in offer with the Brilliance managers in a fair and respectful manner. After the purchase agreement, Darrell expedited the final delivery process with great service and attention to detail. Our overall buying experience was one of the best ever, thanks to the professionalism and friendliness of Darrell, Bob, and the entire Brilliance sales and service staff. We can unequivocally recommend them to anyone in search of a positive and enjoyable car-buying experience. We will definitely be returning to Brilliance for our service needs with our Odyssey.

kdkolet

Jun 25, 2013

I purchased a used 2012 Honda CRV from Cindy at Brilliance Honda on June 20. The entire experience was not only "not bad," it was exceptional from beginning to end. Cindy is warm and friendly, and she knows her way around the cars. She was quick to point out the features and differences of the 2012 CRV from the 2009, which I was trading in. Once I knew I wanted the car, it was time to talk numbers. There was a point where I thought we were just too far apart from each others' numbers and that I'd have to keep looking, but Cindy and Jon would not give up. The negotiation was pleasant and mutually beneficial. Cindy and Jon really made me feel like an important customer, plus they came up with a solution that worked for both of us. I'm absolutely ecstatic about my "new" CRV and about the purchase process, which exceeded my expectations exponentially. Highly, highly recommend!

skhavlik

Jun 19, 2013

We had a good experience purchasing our Odyssey at Brilliance. We first worked with Bob Daniel who quoted a price for us. We then worked with Carolina Corona who arranged a trial day drive and showed us the features of the van. I had pain issues with the new headrests and Carolina worked hard to problem solve this for us. She ended up finding that we could substitute the 2010 headrests for the 2013 headrests which were so much more comfortable for me and has prevented me from getting the bad headaches caused by the 2013 headrests. Carolina answered our questions and did not keep contacting us to pressure us to buy while we made our decision. We so appreciate that! Since Carolina switched jobs while we were deciding, we worked with Max Ring for the purchase. The van arrived ahead of schedule. The only complaint we had is that we paid to have the surface protection applied to the van and when we received it, the interior was still wet with the application. It got on our clothes and hands which was unpleasant. Other than that, this was as pleasant an experience as we could have hoped buying a new car. Thank you, Brilliance Honda.

leo4321

Jun 18, 2013

We just bought our accord from brilliance honda. Our experience were excellent. We worked with Max ring, he is a great sales person. Very nice, easy to talk to and has all the information ready. We got the car with our favorite color the same day and the whole process was very smooth. This is a honda dealer I will recommend to my friends.

mrubsam

Jun 17, 2013

Thank you for your help in getting is a really beautiful, fun to drive car! We look forward to driving it for many years to come.

tzarod

Jun 15, 2013

My experience was amazing!!! Max did everything to help me!! Best experience I have ever had buying a car!! I recommend brillance Honda!!! Thank you

LivsDad

Jun 10, 2013

The BDC process made everything fast and efficient. By the time I was ready to deal with the sales person, all but the signatures were complete. The salesperson made the transition from phone/online to finance smooth and easy. The finance portion was surprisingly fast and painless. Their competitors should follow Brilliance's example on honesty, follow up, pricing, and efficiency. Well done gang.

sb832

Jun 3, 2013

Overall great experience with Brillance again. My family has bought two previous Accords from Brillance. I ended up having to order a new 2013 Accord from the factory since the trim level and color I wanted couldn't be found. Max kept me up to date on when the car was being made and when it would arrive. It even arrived earlier than expected. Max was very friendly and wasn't pushy or overbearing like salesmen at other dealerships. Being my first new car, Max seemed to understand this and was very helpful throughout the whole process. Brillance was willing to match a lower interest rate I was offered somewhere else (they actually gave me an even lower rate). The final price was a little more than I wanted, but I think I got a pretty good value overall for the features the car has and the extras I added . Max was willing to knock down the price on some accessories to get closer to the price I had in mind. I would highly recommend Brillance Honda.

Sekunz

Jun 2, 2013

Everyone was very efficient and professional. Darrell and John worked with us to meet our needs. We would highly recommend your dealership to others. We are thrilled with our new Honda Accord!

kborscha

May 22, 2013

This is my second vehicle purchase with Brilliance Honda, and I will continue to come back. Both sales and service are outstanding! This time, I had the pleasure of working with Darrell, who was wonderful. He was extremely helpful and answered all of my questions. He went above and beyond to help me. All members of the staff are friendly and helpful. I would highly recommend Brilliance!!!!

nlgraves

May 22, 2013

After searching all day for a car for my son, we finally went to Brilliance Honda. I wish we had gone there first, because it was a great experience. We had specific criteria we needed to find, and Cindy Laudermilk listened carefully as we explained what we were looking for. She gave us some very good options, one of which was perfect. The manager was very friendly and willing to come down on the price. They even did some additional work on the car to make sure we were absolutely comfortable with it. Cindy was very attentive and enjoyable to deal with as we waited. Everyone was very accommodating, making this a great end to a long day. Best of all, my son loves his new car! I would definitely recommend Brilliance Honda to anyone.

brywinter

May 9, 2013

We had an excellent experience at Brilliance Honda. Sale Consultant Darrell Herbert made it a friendly business transaction, no sales pressure, straight answers to all of our questions and a very good price based on our internet research before visiting the dealership. I will be recommending Darrell to family, friends and colleagues.

CandiceSavino

May 7, 2013

The experience at this dealership was awesome from the price to the customer service. This is the second time we've done business with them and we'll certainly be back.

fambuch

May 7, 2013

Max Ring made selecting and purchasing a new car a comfortable, pleasurable, informative experience. He gave us all the information and explanations we needed in a professional manner without the "pushy" or almost "bullying" attitude that we had generally experienced in earlier automobile purchases over the years. Max made it almost completely comfortable for us to part with our money! We wholeheartedly recommend him as the very best car salesman we have ever dealt with!Russ and Diane B.

jayshonda

May 7, 2013

Max, thank you very much for a pleasant experience buying the new Honda Accord. That car has one of the smoothest and best transmissions I have ever driven. Cant feel any resistance when shifting gears and increasing speed. very good pickup for a four cylinder. The CVT transmission does a wonderful job in gear shifting. The sport model fits my needs perfectly. I appreciate your suggestions. Once again thank you, I am very happy with my purchase. Dr.Jay K.

jlatalamchsicom

May 4, 2013

We have had some financial troubles due to health. We started the process over the phone and were pleasantly surprised that they could work within our financial needs. Max was on the phone constantly wanting to know what our needs were. Everyone was so friendly especially the financial gentleman we worked with. When we brought it back to have the remote starter installed they were all over us with kindness and concern for any questions we had and best of all it was ready EARLY. I would certainly recommend this dealership to friends and family.

macgregorg

May 3, 2013

Very easy to deal with and was handling multiple customers at the same time. Was very knowledgeable about the vehicle and the services that Honda provides. Prices are good and the service is great,

rhilbert

May 2, 2013

We decided to go to Brilliance Honda to purchase our new CRV because we had purchased our Civic there a few years ago and were very pleased with the car and the dealership as a whole. Max Ring, our salesman, was exceptional in his presentation of Honda products and vehicle features. He was extremely friendly and convincing in his approach, but made one feel both comfortable and well informed. We would definitely recommend Brilliance Honda and would return there when looking to purchase another vehicle in the future.

Justin Brown

Apr 26, 2013

Based on a winning price listed online, i drove 100 miles with an expectation of purchasing a used 2012 Odyssey. The auto was as-described and the trade-in offer was very fair. The loan rates beat my local credit union by .5% and approval was within minutes. The staff was quick, knowledgeable and i had no issues. I notice that most of the below reviews are quite dated now. I will recommend visiting for your next used purchase.

earl42

Apr 23, 2013

this dealership lies,they tell you one priice for repairs and then charge another. I got my car servised at a repair shop and paid 80.00 they wanted 500.00 they are crooks,and canot be trusted.Irecomended them to friends & relatives,but never again They are moving inti that crooked dodge dealers old building how fiting.

keoiknd

Apr 21, 2013

Darrell was easy to work with during my visit. I found him to be both honest and friendly. I would most highly recommend anyone to utilize Darrell for their purchase of any Honda vehicle.

MMadden917

Apr 20, 2013

I ordered my 2013 Honda Accord online from Brillance and dealt with Darrell Herbert. I asked him for an out the door price and he delivered exactly what I was willing to pay. He explained all the features and set me up with Bluetooth and Pandora. I would recommend him and this dealership to my friends.

3hondaowner

Apr 19, 2013

This is the second vehicle I have purchased from Darrell Herbert and the third I have purchased from Crystal Lake/Brilliance Honda. I tried to purchase a Nissan Altima a few weeks ago at MLady Nissan. The staff at MLady was extremely rude and pushy. My experience at Brilliance Honda was very pleasant. They gave me a good price and it was a hassle free experience. In the end I am happy the Altima did not work out because I believe the Accord is a better vehicle. In addition, Brilliance has an excellent service department. I have been using them for years for my CRV and Odyssey and they always do an excellent job.

DarciLumpkin

Apr 17, 2013

Darrell was amazing with his customer service, knowledge and assisting us in purchasing a new 2013 Pilot EX-L. After the sale was complete he was extremely thorough in making sure I was informed and comfortable with all the controls and options for my drive home. Thank you Darrell and Brilliance Honda for a wonderful experience!

bootermug

Apr 14, 2013

Darrell was extremely friendly and courteous. He had very good knowledge of the Accord we purchased and was able to give us a very good synopsis of the overall controls and features of the vehicle.

leelu1

Apr 12, 2013

Max was great, I understand that they have to try to sell you all the "extras," but when I went into the financial office, he tried to sell me the warranty. I said "no" about 3 times, but he kept trying. When he finally got that I wasn't budging, the room got "very cold," and I didn't appreciate that. Other than that, it was a good experience.Also, when my accessories came in, I made an appt to have them done/put on, I got a rental, quick and easy. Besides telling the Service Dept. what was being done when I made the appt., I typed up a list AND drew a diagram on that list of where the scratch was. But when I went to pick up my car, a scratch that needed to be buffed out was still there. I was aggravated, but the service guy immediately got someone to buff it out and I was out of there in 10 minutes, so all was fine.

MHasley

Apr 9, 2013

Hi Last week my husband and I bought a 2012 Honda Civic from Brilliance Honda. Buying a car is my husband's most dreaded thing to do. We had a wonderful experience however at Brilliance Honda. We called a head of time to make sure the car was in stock. I found it on the internet. Max had it ready and warmed up waiting for us. We were able to immediately take it for a ride. Max did not try to get us to look at a bunch of cars we didn't want. He did try to sale all the additional things like safe guarding and remote starter but he was not pushy about it. We had a trade in. We got a very reasonable amount for the trade in. The dealer assessed the car quickly. We didn't have to wait very long. It was hassle free. I was very impressed with how quick and painless it felt buying this car at Brilliance Honda. We were not pressured so I was able to take a few minutes and think clearly on weather I was sure I wanted this vehicle or if I wanted to keep looking. Many times when I have looked for cars, the sales person never stops talking and trying to sell. It makes it difficult for me to think.Besides having a wonderful experience with Max, I was impressed with how quickly we got through the financing paperwork. And the gentleman that helped us with that part of the process was very friendly and helpful. All in all it was a wonderful experience and We love our new car!!i wanted to also let you know in 2011 I was in an accident where another car hit and rolled my 2008 Honda Civic. The car landed upside down completely totaled but I was able to walk away from the accident. At that time there were very few Honda's new or used for sale. So we ended up with a 2008 Nissan Altima. I was so upset that I didn't have my Honda and longer. After less than 2 years, I had to trade in my Nissan and purchase another Honda. I will never buy anything but Honda again. I don't know if I would have walked away from that crash in any other car. I am a loyal customer for life.Thanks Honda!!Michelle Hasley

sekhar07

Apr 9, 2013

No Sales Pressure; Provided enough information about the car; Very quiet admosphere; Alllowed the customers to ask questions; Answers were always to the point ;Max was very professional; Overall pleasant experience;

ekharley

Apr 7, 2013

I worked with Max Ring at Brilliance Honda to buy my 2011 Honda CR-V. Max was friendly, polite, and easygoing. I had visited a few dealerships, and of the sales people I met, I felt the most comfortable with Max. He was as excited about the car as I was! I would defintely buy another car from Max, and from Brilliance Honda.

wowchris18

Apr 6, 2013

He was really nice and help me a lot to get what I wanted and did all he can to get almost the price I want, really nice guy

ginalisa

Apr 1, 2013

My husband and I had a wondeful experience when purchasing our new car. We haven't bought a new car in almost 10 years, so we didn't know what to expect. The knowledge and expertise of Max and Jeff were extremely helpful to us. They didn't go overboard with a sales pitch and really made sure that we were comfortable with everything that was happening! They both were very knowledgeable about Honda and its cars. We couldn't have been happier. The environment was clean, organized and relaxing...they didn't "push" us to do anything...I feel very comfortable going back or recommending family and friends to go to Brilliance Honda too! They won't be sorry!!!

lbezdek

Apr 1, 2013

We were in the market for a small SUV and stopped by Brilliance Honda to look at the CR-V. We were assisted by salesman Max Ring and, from the beginning Max was very personable, knowledgeable and helpful. We looked at and then drove the CR-V and then went on our way without any pressure from Max. We wanted to look at some other small SUV's. Then we went on the internet and gathered some quotes. Brilliance did not come in with the lowest quote but they matched the lowest quote without a problem which is what we wanted. We went back to Brilliance because Max had treated us well and they are our local dealership. I would recommend Brilliance Honda to anyone.

robscrv

Mar 30, 2013

This is the third vehicle we have purchased from Brilliance Honda. All of our sales and service experiences have been excellent, hence the third vehicle purchased from Brilliance Honda. Our most recent experience lead us to purchased a fully loaded Honda CRV EXL along with an extended warranty and the Teflon treatment. Darrell Herbert, Sales Consultant at Brilliance Honda, is an exemplary representative of the Honda company, its products and services. Darrell was friendly, informative and knowledgeable of the Honda vehicles we were interested in and all the equipment and features Honda had to offer. After the purchase, Darrell spent a significant amount of additional time demonstrating the CRV EXL's features such as the navigation system.. The Honda company produces vehicles that sell themselves. It is without hesitation, given the market competition, the Darrell was the reason why we decided to purchase the Honda CRV. Darrell followed up the day after our purchase to make sure we were satisfied with our experience and our decision. In this day and age, customer service is at a minimum. Darrell's ability to make our vehicle buying experience a pleasure was the deciding factor. Kudos to Honda for making a great vehicles and for employing representatives of your organization like Darrell Herbert. Thank you. Rob & Colleen Flynn

agusfield

Mar 16, 2013

I had a great experience leasing my new Honda from Brilliance. The salesman John Owen came outside to greet us before we even parked. He is a total professional with years of experience. John made me feel comfortable and welcome. All the staff dressed in their smart vests were extremely courteous from the service manager, sales manager to the financial manager. In a few months they will move to a new facility a few minutes away. Believe me I will be following! Thanks to all at Brilliance!

brilliancerocks

Mar 16, 2013

I don't say this lightly though the experience I had at Brilliance Honda was as close to ideal as realistically possible. Rob was extremely nice, patient, professional, honest, and knowledgeble about the Hondas. And John was the exact same and they both did their absolute best to accomodate my price goals. I was extremely pleased to say that in hindsight that they actually exceeded them! They even let me pay the net after trade-in with credit card to maximize the points. That's very rare as most dealerships only allow up to $3000And they also give a very creative and really cool "gift" once you actually buy the car :)I highly recommend Brilliance Honda to any potential car buyer as it really is a no-brainer to shop here. Even if you live in the Schaumburg/NW suburbs it is definitely worthwhile to make the longer trip to Crystal Lake and visit Brilliance.

Bandress

Mar 7, 2013

This is our 4th car from Brilliance. We have been very pleased and look forward to excellent service. Max was very professional and a good sport.

Aensinger

Mar 5, 2013

I was not expecting to get a new vehicle. I brought my 2005 Pilot in for service and was faced with the reality that the cost of repair was beyond what I was expecting to pay. Brilliance Honda offered me a more than fair trade-in value for my car and they were happy to help me get into a certified pre-owned 2011 Pilot. The service, sales and finance departments are all extremely helpful and willing to go the extra mile for the customer. This is the third car we've bought from Max, and he was beyond helpful, courteous and patient while we previewed several different cars and asked many, many questions. We would absolutely recommend Max and Brilliance Honda to anyone in the market for a Honda vehicle!! The prices are fair, the service is excellent and the experience was far more pleasurable than one would expect when buying a new vehicle.

sjacobs51

Mar 4, 2013

From the moment I arrived, I was treated with care and kindness. Max Ring and Jeffrey Deeters were patient and explained every question I had and even offered their thoughts--always allowing me to make the decision. The price was fair and I am very happy with my Honda Accord. Its standard features--from the back-up camera to the Bluetooth to the elegant and roomy interior--all make this a great car at a great price. I will highly recommend that people in my area drive the few extra miles to Brilliance Honda.

splawless

Mar 4, 2013

Greatest customer buying experience I have ever had. I spent 20 plus years as a Auto Dealer Service Manager and purchased many vehicles during that period. Obivoulsy purchased from my Dealer of employment and never received this type of outstanding customer service.I would recommend Brilliance Honda to anyone. Good knowlegeable people, fair and honest prices, no pressure..... Looking forward to the service experience as well....

dwightskinner

Mar 3, 2013

I shopped around and found Brilliance Honda of Crystal Lake to be the most competitive and humanistic to deal from start to finish. I contacted Bob Daniel via their website. He was prompt, professional and very likable when we spoke on the phone. His no pressure, way of actually listening to me and what I wanted caused me to pursue Brilliance. Upon my arrival I was cordially greeted by Bob and introduced to Darrell my salesman. I felt very comfortable with both gentlemen and while the building looked dated (they are building a new one just down the road I later learned) the feeling I received from the employees and Kevin the owner made me want to write this review. In a time where we are all made to feel "like another number" or "just another customer" I was treated with respect and importance. Never once did I feel pressured to buy with "leave today and the deal won't be here tomorrow" type tactics. I was given all the time I needed to think the deal over. Others I met including their Service Mgr., Director of Finance and Ken who I believe is their Sales Mgr. were equally as wonderful to deal with over the two days I came and went. They gave me an extremely competitive deal and made me feel truly important even after I signed the paperwork. I was about to drive off the lot with my new car and Darrell ran out to the parking lot and stopped me. I had left 12 cents in my change cup (not visible) and a key chain with a garage remote and spare key safely tucked away in a compartment. All were handed to me with a smile.I have found sales people like this are few and far between these days let alone in the auto industry.Honest, smart, hardworking men and women all under one dealership's roof, it is a testament to Kevin Keefe and the people that followed him six years ago when he purchased this dealership. Oh, I neglected to mention, they have female salespeople as well as Spanish speaking. Impressive!

zedzacc

Mar 2, 2013

The experience was great . The salesman did a good job in getting us a new car and also the finance manager. This deal will help our credit to go up.

DeniseRomeo

Feb 24, 2013

Max answered all my questions and smoothed the sales process. Max has pleasant personality and my husband and I enjoyed dealing with him. While doing online research, I received an internet price in minutes. The price was honored. My only critique is that the sales process could be shorter.

gjpii

Feb 21, 2013

Staff was friendly, accommodating, expeditious. Answered questions that we had and provided the service that I would expect when purchasing a new car. Pricing was inline with expectations.

iloos

Feb 21, 2013

Our experience was great. We did all the negotiations thru e-mails. When we arrived, as agreed, Max was expecting us with all the docs, car keys and the car. The total out of the door price was as promised and they gave us couple of extras at no charge. The deal was quick. Recommend to anyone!

pixiedust

Feb 21, 2013

This was the second car my family bought from Max Ring. He made buying a new car an enjoyable and comfortable experience! Thanks for all your help Max!!

cms4717

Feb 17, 2013

Darrell, Was very helpful, he answered all our questions and he did not rush us into buying the car, He was very friendly and polite . I will tell my friends and family if they need a car to go to see Darrell or someone else at the dealer the people there greet you warmly . Thank You so much Cynthia Schmidt

tena_863

Feb 12, 2013

This is the 3rd car that I've purchase here. Highly recommend them. I've always had a good experience and thankful they are local

idwyss

Feb 7, 2013

My Salesman was Max Ring. I would not recommend Max Ring to anyone. I would never buy from Brilliance Honda again. All the employees I dealt with are a bunch of scamming liars. Nothing they said or any promises made were true. Brilliance Honda is bringing back the scummy car salesmen.I will discourage anyone I know looking for a car from going to Brilliance Honda. I am just glad I bought a reliable Honda, and will not need to take it into the dealership.

Awilkosz

Feb 4, 2013

Very happy with the overall service. Was able to complete the entire transaction very quickly. Great products! Strongly recommend the dealership for new and used vehicle purchases.

Reneyackman

Feb 4, 2013

This is the third Honda that I have purchased over the last few years and the friendliness of the staff and excellent service I have get when I have any questions or have my vehicles serviced is the reason for the ratings. I will continue to do business with Brilliance .

mpdmedical

Jan 29, 2013

I would recommend Brillance Honda because of the great service that Darrell Herbert has always provided to me. He is very friendly, helpful and caring. I have purchased 3 or 4 Hondas from him in the past. He goes out of his way to make sure everything is perfect and I am totally happy.Normally Brilliance Honda is very competitive with regard to pricing and trade-in. This time they came in low with regard to what I was looking for my trade and slightly high for what I wanted to pay. I did make a purchase elsewhere from another sales rep I have dealth with in the past. This does not diminish my respect for Brilliance Honda and Darrell Herbert. I will give them a chance for my business again the next time I am looking for a Honda product.

bpct04

Jan 28, 2013

Darrell was great as was everyone else we worked with. David in finance was also very helpful and knowledgable about the vehicle services. Thank you Brilliance Honda. As a 17-year "Honda family" over numerous vehicles, I would certainly recommend you.

debbartels

Jan 19, 2013

Darrell was a great match for us. Very knowledgeable and helpful. He was not pushy (which would not have worked for us), however he was emphatic in his explanation of why Honda products are such a value. We would recommend Darrell to others without reservation.

hfc323

Jan 15, 2013

The dealership and salesman I worked with were courteous. They explained a lot of details to me and showed me several different cars before buying. The price I got was reasonable. I had previously purchased a new car from this dealer and was happy with them. I would recommend a friend or relative to Brilliance.

jamduffy

Jan 11, 2013

This car is the 5th or 6th car we have purchased from brilliance.We have always been very happy with the service and the sale.We have recommended brilliance to our family and friends

xcrunr610

Jan 9, 2013

Great customer service. Found a great car within all of my parameters and worked with me on price. Service was a quick and everything was done with ease at this dealership.

dtoepke768

Jan 8, 2013

Darrell was extremely helpful. We researched car online so had a price in our head when we went in. Darrell/Brillance Honda came up with a fair price. We purchased a used CRV in 2008. This time we purchased a new CRV. We have been very pleased with Brillances' service the past 4 years.

lyseah

Jan 7, 2013

Max understood what we wanted & worked with us towards what was fair in both the trade-in value and purchase price. He treated us with much respect. We will definately call on him again for our next Honda.

ricarmody

Jan 6, 2013

My wife and I were driving thru the car lot to see what the Honda's looked like. We were about to drive away to purchase a used car from carmax when we were stopped by Max Ring. He was standing out in the cold gently waving us down and he asked if we were looking for anything in paticular. I figured any man standing out in the cold waving down potential customers needed to be heard. We really couldn't afford a new car so Max found a leased car that fit our pocket book. We purchased it because Max was a great salesman and worked with us to get down the cost. He also threw in some unexpected extras that made us happy. Even the gentleman that did our financing at Brilliance Honda worked with us to control the interest rate. So far the sales part of Brilliance Honda was a good experience. I hope that future dealings will go as friendly and smooth. Thanks Max!

Rgraeff

Jan 3, 2013

Max was friendly and very helpful in meeting our price point. We have dealt with this dealership in the past and always found them to be fair. We appreciate the service department, their extended hours and their courteous and friendly service technicians. Our family has purchased four Honda's from this location, three from Brilliance and one from the previous ownership. We have and will continue to recommend your dealership.

tsap

Jan 3, 2013

I purchased a vehicle here with the assurance that the service department was exceptional. The repairs on my care were done were not done correctly and when I brought it up to their attention the service manager, he was quick to respond this is not due to our negligence. The car was in the service department on three separate days and this job should have taken an hour max. The service receipt the second day had a different price for the part that was replaced. I would run and run far away from this service department as they are not professional, not qualified, and do not take responsibility for their lack of quality work. I would have gotten better quality of service from the no name repair shop.

TJM57

Jan 2, 2013

I came in to buy the 2005 AVEO. Darrel did not waste my time with other offers. There was no pressure about anything and my daughter and I were treated as if we were buying an expensive new car instead of an inexpensive used car. The financing gave me a great interest rate,was quick and easy and gave me better terms than my credit union (5yrs). Darrell and Chris took the time to explain everything clearly. One caveat - the AVEO shows a check engine lite that I was told would be remedied by the service department (O2 sensor) at no charge to me. This rating is based on the assumption that the check engine lite will be remedied - hopefully with the O2 sensor- BUT regardless of what it takes the check engine light will be remedied at no change to me. I will not accept a car that shows a check engine light. I am counting on the honesty and integrity of the Brilliance Honda dealership to make good in this matter. I have scheduled an apt. with the service department for Friday Jan 4.

EM7

Jan 2, 2013

Both Max and Bob made our purchase really smooth and easy. They are really helpful and not pushy at all. We paid the exact amount of our quote. Extremely nice experience buying my accord at Brilliance Honda.

Mark Geraci

Jan 2, 2013

Max did and excellent job of helping me select the right vehicle and his follow up was exceptional. I liked working with him as he was a true professional.

mmendra

Jan 1, 2013

Both Bob and Darrell were helpful, knowledgeable, and courteous. They made my car buying experience as easy as possible. I look forward to working with them again when I am ready to buy again in the future.

wwhit5

Dec 21, 2012

We have done business with Brilliance Honda before and recommend them highly. Their business associates are friendly and cooperative and always treated us fairly. Mr Herbert has been our sales associate in the past and we have found him to be friendly, and very professional. We look forward to dealing with him in the future.

dschmi8

Dec 17, 2012

This is the second Honda we have purchased from Brilliance. The Brilliance staff continues to be the best team we have ever worked with and plan to continue for years to come.

jqcarasdf

Dec 17, 2012

I had a great experience buying a Honda Odyssey from Brilliance Honda. Eva gave me the "out the door" price as I requested and promised that I would get that price when I came in the following day to get the car. I had done research and knew what I was willing to pay, and I was satisfied with the price. Unlike other salespeople I've dealt with, she sent me an email detailing the price and everything it included (tax, etc.)--other dealerships have "conveniently" left out things we had agreed on over the phone. I was very happy with the price and even happier that nothing changed when I got to the dealership (I had a cashier's check for the exact amount, and that's all I paid). Not interested in rust-proofing, extended warranties, etc. and did not feel pressured into them. Eva went over some features in the car and offered to set up our phones with the car's Bluetooth. My experience at Brilliance Honda was great--well worth the trip from Wisconsin for the price and service.

Jpitrello

Dec 13, 2012

The blower fan for our 2011 Pilot went out and we needed it repaired, it was after hours so I had called and spoke to Ben the service manager. He said to bring it in and we will take care of you. My wife brought the car in and they had it replaced within an hour! They have exceeded our expectations each and every time we have been there for service or repairs. On the sales side, they have treated us fairly and without all the car sales games other dealers like to play. That is why we have purchased three cars in the last four years and refers friends to them as well, thanks Eva and Jeff D.!

jbocskay

Dec 9, 2012

I recently purchased a 2013 Accord Touring. After haggling for over a month with 8 other dealerships I was definitely growing weary of the game. A few dealerships gave me reasonable prices right off the bat. Other dealerships quoted me MSRP and said for best price I had to come into the dealership in person. Some dealerships wouldn't even quote MSRP and said I had to come in for a price period. Since I wasn't getting anywhere with most of the dealerships I was working with I decided to broaden the field and called Brilliance Honda and talked with Darrell Herbert . What a refreshing surprise. Right off the bat Darrell quoted me a price lower than all the other dealerships I had wasted the last 4 weeks working with within $300 of my target purchase price. We agreed to split the difference and I purchased the car that evening. Everything about the purchase experience continued to be great. Darrell's knowledge of the car was impressive and he was able to answer all of my many questions. When I went back to pick up the car all the options I had ordered were installed, the car was perfect. I highly recommend Darrell Herbert and Brilliance Honda to anyone looking to buy a new Honda.

Sharpie7

Dec 8, 2012

Max was the salesman when we bought our 2007 Honda and was certainly our choice when looking for a new Honda. Max is very personable and was very helpful in providing all the updates and promoting the things about the van which we were interested in. He showed much effort in meeting our price. We will ask for Max when it is time to buy again.

chriscivic

Dec 6, 2012

Like anyone else, I really hate dealing with all the dickering and paperwork involved with new car purchases. Max kept it all easy, and honored the internet price I was given by Bob. I first test drove the Fit, which I did not feel comfortable with, but loved the way the Civic Coupe handled. I arrived at the dealership at 2:15, was out by 5.

pschmitt

Dec 6, 2012

I had a great experience overall with everything. Things were quick and easy and I did not feel that I was being taken advantage of. I would defintiely recommend this dealership.

rdimaso23

Dec 5, 2012

We had a good experience, but it would have been better if they just give you the "real" prices up front! Max is good at what he does and we felt comfortable working with him.

Gilarms

Dec 3, 2012

I got a great deal, but the pre-delivery service was not the best. There was glue and plastic still stuck to the car. However, it is not that big a deal and I took care of it myself.On the deal end, it took me several trips to the dealership and many phone calls to get it all worked out. I was playing three dealers against one another and it took me five weeks to get to what I considered a fair price.As a seperate point, I was most disapointed when I found out that "Out The Door" and "Plus Tax, Title and Licence" was nothing of the sort! They still added the "Bush", as it is called in the trade. ( Dealer's so called "Document Fees" and "Processing Fees", ETC!)I THOUGHT HONDA WAS BETTER THAN THAT!I am a long time Honda Customer starting in 1968, with a used S-800. Then a new Z-600, three more used ones over the next two decades. Then a new '76 Accord, Two next to last Generation Preludes bought through my Corperation and several (3) used Preludes until this last one a nice second gen S. This Civic is the last of TEN so far!I concider myself to be a loyal customer and Max, my salesman did a extreamly good job of servicing my most recent purchase and I will go back to see him again. Most of my ire above is directed at the entire dealership organization. I just rubs my fur the wrong way to get hit with those so-called fees, which are in fact just added dealer proffit!Sincerely,George.

Mcwolski

Dec 3, 2012

As always, Brilliance Honda exceeded by expectations. I have a beautiful new 2013 Pilot and the process was seamless and stress free process. This is my forth purchase with Brilliance and I would not go anywhere else to buy my Honda. Thank you!

coach28

Nov 29, 2012

I listed what I wanted on the Honda website on a Sunday night. Ryan Hansen at Brilliance Honda contacted me by 9:30am on Monday morning with the exact vehicle that I wanted (which he had to locate and get) and offered me a very fair price for my trade-in (over the phone). We had the deal done by Monday night and the vehicle was ready for pick-up on Wednesday afternoon as promised. Even though I had to drive 100 miles to the dealership, they found me exactly what I wanted for thousands of dollars less than several of my local dealers. Upon arrival, Ryan and the rest of the team were very friendly and efficient. I was in and out of there in about an hour. Ryan Hansen and Brilliance Honda in Crystal Lake have earned a lifetime customer!!!

DawnGerszewski

Nov 29, 2012

I appreciated Darrell's product knowledge, professionalism and approachability throughout the entire process of discerning my needs and which vehicle best suited them. I especially enjoyed the smooth negotiation process. A friend personally recommended I work with Darrell because he was confident I would be taken care of properly and I was! Purchasing my 2013 CRV was a pleasant experience.

mrcarnut

Nov 28, 2012

Purchased a 2013 Honda Accord from darryl. In the past my family purchased vehicles from Brilliance and each time we have used Darryl who is highly recommended. He is extremely patient and is not 1 of those pushy car salesman who gives you the salesman lines of total bull crap. Traded in was a 2012 Honda Ridgeline that my wife simply did not like and felt was too big. Darryl was able to get us within the price range that we wanted after a very poor experience from McGrath honda in Elgin. I do not and will not go into detail on the issues as it really is no longer important. Just don"t buy a car there. Skip in finance was outstanding and very patient. We had an issue with the registration as it appeared that McGrath never registered the prior vehicle with the DMV. Skip was able to get everything straightened out and went above and beyond with assisting me in the proper way to cancel my extended warranty. No dealership is perfect however give Brilliance a shot at your business and ask for Darryl. I am very confident that you will have a very pleasant and enjoyable experience.

Pennino

Nov 20, 2012

Great experience with max. Would definitely recommend this dealership and salesman to others. Had some aftermarket work done also and they were excellent also. I would buy again from Brilliance.

wtglawproj

Nov 19, 2012

Overall a great experience. Very painless and quick. I got a good price online for comparison purposes that I used to track inventory on the webiste and tie to the model and color that I wanted. Very easy process to pick what I wanted.

mgarcia69

Nov 18, 2012

This was a very good experience in buying a used car.I was nervous about buying a car but Max was very good at putting me and my wife at ease. He never pressured us and made me feel comfortable, really!He knew when to give us time to talk to each other and made the over all experience great. I wish all car buying trips were this easy. I traveled 75 miles and was not disappointed.I got a great car at a good price from a good dealer. Well worth the trip!

kelly.rae.5011

Nov 15, 2012

The reason why I gave Darrell Herbert this review was because he was incredibly friendly, informative, and knowledgeable of the vehicle(s) I was interested in. He assisted in helping me find the perfect vehicle for me and wasn't pushy or difficult to talk to.

marlonnavarro

Nov 5, 2012

I got my new Honda crv 2013 from this dealer and I feel good about the comfort and satisfaction in every part of it.I would definitely recommend this dealer except that I didnt get my Honda key chain from max:)

Tony/Theresa Plut

Nov 5, 2012

We first come to Brilliace Honda of Crystal Lake two years ago,after few hours we drove away in a brand new Honda crv. Since that we meet a lot of satisfied customers including us, just two weeks ago, after some misfortune on our part, with overall experience at this dealership, we come back and replaced it, the value, rating of this car is amazing.Thank you all that help us

wayfarer83

Oct 25, 2012

Had a wonderful experience there as a first time new car buyer. Great staff, professional, clean location, quick and friendly service. I look foward to seeing what Honda has to offer.

SteveAllegretti

Oct 24, 2012

I have bought 3 cars so far from Brilliance and every time the new sales experience was great. I have had 2 casrs completely serviced there with great results. The latest car will go there as well..

Crv2013

Oct 23, 2012

Thank you for everyone's specialized work on getting me my New 2013 CRV! I really didn't think it was going to be possible.

krhodes1286

Oct 19, 2012

Everyone at the dealer was quite friendly and willing to tend to every need; they even offered to help me out by applying the body side moldings I had purchased (and was planning on applying myself). However, I gave their customer service aspect a 4 only because I felt like I was being tossed from salesperson to salesperson (first dealt with the online salesperson to get a quote and work out the initial price, then transferred to Darrell who worked with me in person, he was late when I arrived to sign papers, etc., so I was then helped by the manager). Overall, this was not a big deal, but I was hoping to secure more of a relationship with the actual person who was receiving the commission on the purchase of this vehicle.

rvalentin37

Oct 13, 2012

Max was awesome! He was so great and we can't wait to drive our new Honda all the time! It was a great dealership! Very pleased.

mike2012s

Oct 12, 2012

Max and Robert were great to deal with. We got a great price on a great Pilot. Very satisfied with the experience and will be keeping Brilliance in mind in the future.

gduhamel

Oct 11, 2012

This is my second Honda purchased from Max Ring and Brilliance Honda. I was able to conduct a majority of the transaction over the phone and via the internet with Max, who is very knowledgeable and a good listener. Max was able to find the 2013 Accord in the color I wanted with no pressure to buy what was on the lot. I will continue to buy my Hondas from Max and Brilliance, as I have had nothing but positive experiences with both.

hondacar2012

Oct 9, 2012

Internet search got me to talk to Bob, and after quick exchange we got to the point of agreement. He answered all my 1000 questions correctly, so I showed up in the dealership the next weekend. I was introduced to Jeff and Max, and after 1 hr I drove off in my new pilot. Thanks!

Stacy Blackburn

Oct 6, 2012

THIS WAS MY FIRST HONDA. THE COURTESY, FRIENDLINESS, AND KNOWLEDGE WERE EXCELLENT, I WAS GREETED PROMPTLY AND SHOWN THE EXACT HONDA CRV THAT I CAME TO LOOK AT. MY SALESMAN (DARREL HERBERT) ANSWERED ANY QUESTIONS THAT I HAD AND DID NOT PRESSURE ME AT ALL TO MAKE A DECISION. MY OVERALL EXPERIENCE WAS EXCEPTIONAL AND I'M NOW DRIVING MY "IDEAL" CAR 2012 HONDA CRV. I WOULD RECOMMEND THIS DEALERSHIP TO ANYONE LOOKING FOR A HONDA.

Pziel5

Oct 2, 2012

My husband and I originally took our car in for a service appt. while we were waiting, we sat down to talk with Max regarding our lease options. We were getting close to the mileage allowance on our current lease and have a bit of a difficult financial situation. Max was able to help us get out of that lease and into a new lease with out the stress and pressure car dealerships can often bring. All of the employees on the sales floor made my whole family feel completely comfortable.

StarOneKey

Sep 29, 2012

2-29-2012Brilliance HondaBob Daniel Internet Sales ManagerEva Gagliardi, Sales & Leasing ConsultantDan Schmidt, Finance ManagerMy husband and I purchased our new Honda Civic on 2-27-2012 from Brilliance Honda. Mr. Bob Daniel did an absolutely OUTSTANDING job in working with us through internet contacts, email and phone and was just as stellar in person when we met him at the dealership. We traveled over 200 miles for this sale, so Mr. Daniel inspiring confidence and clarity about the sale was of paramount importance. He wrote out exactly what the price would be out the door, which none of the several competitors we consulted did for us. He has an excellent speaking tone and really LISTENS, is patient, and answers all questions at high levels of satisfaction. He conveys that he values you as a customer and really wants to do a sale with you if at all possible, but at the same time does not ever pressure you. Mr. Daniel did what he said he would do and makes you feel valued on initial contact, during the sale and even after the sale. Our on-floor sales consultant, Ms. Eva Gagliardi was available promptly for our appointment and helped us with a test drive done right away and paperwork to complete the sale, as well as accommodating our wish to utilize her computer to log onto our on-line insurance company to add the vehicle to our insurance ( current insurance cards were all that was asked for but we like to make sure a new vehicle is insured immediately when we buy it, so she allowed us to use her computer in her office). Ms. Gagliardi was very concise and helpful and thus the sale transaction went smoothly once we arrived at the dealership. She transitioned us to Mr. Dan Schmidt, Finance Manager, who completed the paperwork succinctly and also answered all our questions and gave us copies of all paperwork completed with himhe put each copy in a folder set aside for us to take with us right after we signed each one). We were offered opportunity to purchase extended warranty, but given a couple of days to go home and think about it, so not pressured. We couldnt be happier with how smoothly the sale went from first contact with Bob Daniel to final sales completion for us out the door. Not only was this dealership the best deal for us and well worth the 435 mile round trip for us, but also the best sales group/overall dealership we dealt with. THANKS Brilliance Honda for making what can be a stressful time into the most pleasurable one of any dealership in our search area. Even the service dept. manager called and gave us his cell phone for any questions after we got home! The dealership itself has very friendly atmosphere, all staff greets you warmly and promptly upon arrival, personable, clean, sharp, well-cared for facility. The new car was exactly as described, with the extras agreed upon on it and in pristine condition inside and out, with only 8 miles on it as noted All in allif there is a possible 10 stars, this dealership gets 10+++++ !!!PS for anyone traveling there---The dealership is easy to drive to and find and there is a McDonalds right next door, so if you are making a long trip, fast food is close by too.PS This review was basically written in 2/2012 and we have now had the car over 6 monthsCar drives like a dream and functioning GREAT mechanicallyVERY HAPPY with IT!!!!! We even referred another buyer and got a check in the mailwith not even contacting Brilliance first and making sure we had made arrangements for when the person came to lookthey must have found out and acted on the information from the buyertalk about customer service!!!

Dshaw1971

Sep 23, 2012

Overall experience was great the last 3 times buying a car here. The Internet experience is why I drive over an hour to this dealership. Thanks Damon

mchenrywebers

Sep 23, 2012

We have used Brilliance Honda in Crystal Lake, IL for several years to service our 2001 Honda Odyssey. We were pleased with the service given. We decided to purchase a new vehicle. Darrell Herbert was our salesperson. He was extremely knowledgeable and helpful in helping us make our selection. We would not hesitate to recommend him to our friends.

Marian Stamos

Sep 21, 2012

I found Darrell to be most professional, friendly and knowledgeable about the product. He spent quite some time going through all the features of the car (especially the Navi). He is an asset to Brilliance Honda.

buchert

Sep 16, 2012

Darrell was completely professional and detailed in his explanation of the many features my new car offers. He explained things thoroughly in the short amount of time we had and was very patient with a non-tech person. Overall, good experience. Thank you.

cstiak

Sep 12, 2012

A couple of friends referred me to Brilliance, so that was reason enough for making the one hour drive to visit the dealership. First, I received an internet quote from Bob Daniel and had an informative discussion with him. A week later, I visited Brilliance and met Max Ring. He was friendly, intelligent and treated me with respect. Obviously, he wanted to make a sale but was not overly pushy. Jeff Deters also joined in the conversation from time-to-time and, again, he was friendly without pushing too hard. A couple of days later I visited a dealership only 15 minutes from my house. Although they offered me a similar deal to what Max had offered, they were impersonal and actually somewhat insulting. My husband and I left that dealership and made the one hour trip to Brilliance; I wanted my car purchase to be an enjoyable, positive experience. Max, Bob & Jeff had earned my business. I met David Nielson during the financing process. Again, he was personable and very helpful; he explained the transaction details very well. I will highly recommend Brilliance to everyone I know.

woody swift

Sep 11, 2012

Max was very professional . Has a great sales personality. Talked about his family and his age experience is about the same as my wife and myself. Never pressured . This was the best car buying experience we have had.

tpstew3

Sep 8, 2012

Great attention to our needs and got us the right deal we were looking for! We were attended to immediately and Max Ring was like a friend more than a dealer.

DeniseH33

Sep 5, 2012

From the moment I walked in until the time the sale was complete, the service was wonderful. Max was the first person to greet us and let us walk around and look at the cars. He helped us pick out the perfect car. When it came time to financing, I was treated with the same respect and with the same courtesy. Every one that worked there greeted my husband and I with a warm welcome and a smile! The customer service is unmatched. It is wonderful to see that some organizations still pride themselves on their customer service.

Thatcrazylady

Sep 2, 2012

Purchase went quickly and I was in a hurry. They accommodated my needs. My only complaint is that the trade-in value was considerably less than I had hoped for.

Dallen_33

Sep 1, 2012

Great price, no hidden fees, and quality car. Brilliance Honda took care of my few concerns without question. I would highly recommend Brilliance for top notch car buying experience.

dave.everson07

Aug 29, 2012

I've purchased a lot of cars in my life but nowhere are the people as friendly and have the product knowledge as the team at Brilliance Honda. Not only were the sales people helpful explaining all the new technology, but they quickly got to the right numbers and got me out the door. I was even greeted by the owner, Kevin Keefe, who showed his appreciation for the business. Since the purchase of two Honda's from Brilliance, I also have my Honda's serviced there. You can't beat their prices or again, the knowledge and friendliness of the service staff. I live in Orland Park and made the drive to Chrystal Lake for a lot of good reasons. It's worth the drive to deal with people that have, well, Brilliance.

dreamstar

Aug 29, 2012

Very pleasant, knowledgeable, thorough. Darrell makes a great cup of coffee. They handled everything very well. The car looks great - very clean and everything works. Thanks!

lmccauley3

Aug 25, 2012

Kevin and Darrell were very friendly and provided great customer service. The Financial Officer was also very informative and helpful. I will definitely be back for a future purchase.

johnbsr

Aug 11, 2012

Our experience at Brilliance Honda was exceptional. Our salesman, Max Ring was very courteous and extremely helpful. Everyone was very friendly and efficient making the entire lease process very easy.

dcallahan123

Aug 8, 2012

My experience with Brilliance Honda was a very pleasant experience. I was very satisfied with my purchase of my 2001 Ford Winstar minivan. I would recommend Max Rind and Brilliance Honda to my family and friends.

lovekids08

Aug 4, 2012

I traded in my 2010 Honda Fit that my husband bought here. I tried getting a loan to keep my Fit from 3 credit unions, and was told I had to have a cosigner,which I could not find. I called Brilliance to see what could be done to get a car in my name alone with a ch. 13 bankruptcy(repayment) on my credit report. Max was very fast with giving me answers after the banks would accept me. He was very generous with pricing on the Protector package and gave me time to think things over. He let me test drive a Civic and told me the details of it. Max worked very hard to get me the best deal, and was extremely friendly and not pushy. The reason why I gave a 4 for satisfaction for price, was because I thought I should have gotten more for my trade in and more taken off for the price of the 2012 Civic;however, I was very happy with the interest rate that I received and the term of the loan. The only negative thing that I would say about Max is that on the phone, he told me that I could get a new car with the same monthly payment that I was making on the Fit, which was $283 a month for 5 years. The price of my Civic is $372 a month for 6 years.

Howard Alm

Aug 2, 2012

It is often difficult to assure you received the very best price... from ANY dealer. This is the 4th vehicle my family has purchased from this dealership, and we are quite pleased overall.

markkolar

Aug 2, 2012

I really expected to be pressured into buying a car but I was shocked when Max brought me the price of my new Honda Accord. Not only was it better equipped than cars from other Honda dealers, the price was lower by almost $1,000!!!! I didn't have to go back and forth, didn't have to talk to the manager, none of that....this was probably the best experience I have ever had buying a car. Max was great, he let me drive the car, didn't twist my arm, answered my questions and when he gave me the keys, he showed me all the features of my new car. I would highly recommend Max Ring and Brilliance Honda.

Ralph Wehnes

Aug 2, 2012

THIS IS THE THIRD VEHICLE WE HAVE PURCHASED FROM BRILLIANCE HONDA. ALL THREE OF THE BUYING EXPERIENCES WERE FRIENDLY AND FUN. I WILL ALWAYS GIVE THIS DELERSHIP FIRST CHANCE TO SELL US A VEHICLE. MAX &; RYAN REALLY TOOK GOOD CARE OF OUR NEEDS.

cgilbert33

Jul 28, 2012

Darrell was very informative and friendly.We felt like he was honest and not "pushy". Dealership stayed open past hours and did not make us feel rushed.The Service department was very accomodating in fixing a small scratch in the bumper that we noted after our purchase.

mgmanthey

Jul 27, 2012

Max Ring was great to work with. Polite, professional, respectful and considerate. Reaching a deal is never easy, but this was the best purchase experience I've had to date. There were some late-arising paperwork issues and Max went out of his way to make these circumstances convenient for me and my family by bringing the docs to our house to be signed. We were shorted on some accessory work that was to be completed by the service department, but Max took care of the problem and the situation was completed to our satisfaction during a later appointment. I would recommend him to others and would buy from him again.

kakolet

Jul 25, 2012

Darrell was wonderful to work with. He was patient, professional, helpful and very detailed in laying out the options. Darrell took time to go through all the possibilities with my transaction. It was a difficult situation due to trading in two cars at once. I would definitely recommend Brilliance Honda and also Darrell! Thank you for making a stressful situation a pleasant experience.

griepentrog

Jul 22, 2012

This is our 4th Honda vehicle and we continue to be very happy with Honda, especially the folks at Brillliance Honda. We traded in a car today and purchased a new one at Brilliance with Darrell and Kip. We knew we were looking, but didn't expect to actually purchase a car today. Darrell was personable and professional. He worked with us to get a price we could afford and a car that was just right for us. Kip worked to help us with financing and did a great job explaining everything well.The free car washes are a bonus!

ChrisHebb

Jul 18, 2012

Max Ring was extremely polite, attentive, courteous, and professional to work with. In addition, he did a great job breaking the ice taling about our iPhones. Would recommend the dealership overall and would likely buy from HIM personally again. Thanks Max.Chris Hebb

robyne333

Jul 18, 2012

Do not do business with this dealership! The Manager Craig does not honer his own quoted price. I saw a Honda Fit listed on there website. It was in transit to the dealership so I drove a silver one. We decide to start negotiations for the red Fit in transit. Craig wrote on a paper $5500 for my trade-in. A week later I came with my money to pay the balance of the price of the car. Craig said he would give me $3500 for my trade-in. Nothing had happened to my triad in in that one week. Craig is just the shadiest car dealer I have ever dealt with. He even found is copy of the paper with his handwriting but still would not honor his own offer.Here is a summary of the things wrong at this dealership:[ ] They will yank you around with the trade-in [ ] The dealership will add accessories after the factory such as wheel locks or floor mats. They will charge 2 to 3 times the price on the Honda website. [ ] They do not honor Internet price quotes.I came to the dealership with the agreed upon amount of cash. I left without a car in shock.There are plenty of Honda dealerships in the Chicagoland area, give them your business. I ended up with a beautiful Mini Cooper Clubman from Patrick.

service bulletin civic

Jul 17, 2012

The service department at Brilliance wouldn't notice a missing wheel if you came in saying the car drove poorly. Every time we bring in our civic in for unscheduled maintenance we are told there are no problems as the car continues to rattle/whine/not start. The staff is very nice and courteous as they tell us that its all in out heads.

markesm

Jul 17, 2012

Overall the sales process went great. They worked with me to find the car I wanted and gave me a fair price on it. The only hassle for the purchase of the car was the delay in actually getting the car to the dealership but that was due to supply issues and had nothing to do with the dealership. As far as the price, I didn't do any work on negotiating the price, I pretty much expected to not get a great deal due to it being a special order. The only thing that didn't work out well with it was the delay in delivering the car caused me to lose a significant amount of money on my trade in value from what they had originally quoted. Again this was a result of something outside of the control of the dealership.The only negative issue I had was with the service department where between me being upset and them being defensive or dismissive, I left being very unhappy with the quality of of the service department. I have since gone back to follow up on the issue and things went much smoother and they were very helpful and there was no hassle at all. At this point I think their service department seems like it will work out well in the long run, I just had a bad day which seems like it's going to be the exception and not the norm.

sjreiter

Jul 17, 2012

We had a great experience at Brilliance Honda. Max was very knowledgeable and helpful. The negotiation process went smoothly, and we felt that we received a fair deal. We will definatlely purchase from Brilliance again.

Bob&Fran

Jul 16, 2012

This is the second car we have purchased at Brilliance Honda. We purchased a new 2011 Civic. We are very happy with the gas mileage, handling and everything about our car. We just love our Civic.

Butch

Jul 9, 2012

Great place to buy! I and my family had fun buying a car here. Sales manager and salesman were very nice to deal with . If you want an excellent dealership to deal with---look no further, C. Turek

drummer0795

Jul 5, 2012

Darrell went above and beyond my expectations. I am currently an owner of an 07 Honda Odyssey. No me was the best vehicle I ever owned and knew that we would be getting a second one for my wife. The new vehicle included the Navi and and blue tooth technology which was new to us. After the sale was complete he spent another 30 minutes with us showing us how to use the Navi and set up our phones to work with the blue tooth. He as very friendly and patient with us and as I mentioned went above and beyond our expectations. The was without a doubt the best car purchase experience I've ever had and felt good about after leaving.

x93nelson14

Jul 3, 2012

Max was helpful, pleasant, and made my car buying experience an easy process. I went in looking at an older vehicle, but Max was able to find me a great vehicle within my price range. He listened to what I wanted and found me what I was looking for.

judy fisch

Jul 2, 2012

Darrell Herbert and Jeff Deters did an outstanding job of taking care of me. Darrell took time to show me everything about the car and I felt very comfortasble dealing with him. Jeff Deters was able to get me on my way in a matter of a couple of hours driving my new car. I am very happy with the new Accord I leased and will certainly tell all my friends to go and see them. Thanks again, you guys are great!

liz

Jul 2, 2012

Good customer service all the way around from sales to finance to service and up to general management. Purchasing cars is not one of my favorite things to do, but Brilliance made it easy and stress-free.

bassplayer

Jun 25, 2012

This is the second car I have purchased from Brilliance. The first was a 2008 Honda Accord. When it came time for my son to get a car (just graduated college and needs a car for his new job), I thought of Brilliance due to my experience buying the 2008. I was weighing the options of buying my son a used car or selling him my 2008 and buying a new car. Darrell was able to provide a very attractive deal that made the decision pretty easy. I now have a shiny new Honda Accord in the garage. We now have 3 Accords (2007, 2008 and 2012) and expect to own more in the future.

mandm2002

Jun 22, 2012

Darrell was patient and kind and gave us the best price around. He worked diligently with us and his team. He even gave us a great price for our trade in. All of this was done while our two kids were with us and slowly growing bored of the process. If we need another car - we are coming back to Brilliance!

jennmichelle

Jun 19, 2012

I just bought my first brand new Honda and the experience was very pleasant. I was truly dreading the day, since Im a girl on a strict budget. They made the transition smooth and easy while keeping me within my price range. Id recommend any of my friends or family to Darrell and Kevin--even the finance guy was great! Thanks for all your help, guys.

louisebagnuolo

Jun 15, 2012

\this is the second car bought from BH. The staff made it a fun experience in spite of how important it was. This was the first time I made such an expensive item on my own. I couldn't pass the deal for trade in.

jliebling

Jun 14, 2012

Dealership overall was great and we were treated, the entire time, with great care and friendliness. Felt very comfortable. After our purchase though is when the dealership and Darrell showed its true value. We drove the new 2012 Odyssey home and when we went back to drive it, it would not start. It turns out that there was a mechanical problem. We called the dealership and Darrell and they immediately jumped to action. They were very apologetic and they picked up the car and fixed it as quickly as possible. It was not a situation of us having to pursue them because the purchase was already over. It was very clear that they cared about us, wanted to address the issue as much as we did, and wanted our experience to be a good one. The extra steps they took, and their dedication to us as customers, was the best I could have envisioned and I would highly recommend both Darrell as sales and the Dealership itself for/to anyone wishing to purchase a Honda. Excellent work.

cdeering

Jun 8, 2012

This is the third vehicle that we have purchased from Brilliance Honda. Max always listens to what we are looking for and then finds us the exact vehicle that we want.

mhendrik

Jun 8, 2012

We traded in a 2006 Nissan Frontier for a 2012 Honda Civic. We were impressed with the trade in amount as we felt it was fair on a vehicle that was well maintained during the time we owned it. Darrell worked with us to narrow our search down to a new Civic when we explained that we wanted to reduce our gas costs per month. We initially believed a used car would give us a better price and we were concerned that, for a new car, our monthly payment would be too high. We were and are pleased that a brand new (beautiful) Civic not only drastically increased our fuel efficiency, but our monthly payment is lower than what we were paying on the Frontier (because I always paid $100 extra each month) because of the low financing available. Good news especially when you consider the warranty on the Civic that we most certainly did not have on the aging Frontier. At the end of the sales process, Darrell explained to me the benefits of purchasing the paint protection plan. He did not force me to decide to purchase the plan, but he gave me several reasons why it was a good idea. I purchased it. The following morning, I woke up with a sense of dread about spending over $1,500 on the plan. I emailed Darrell and told him my predicament and that I wanted to cancel the plan or at least reduce the cost. He didn't hesitate and said that he would issue a credit immediately. I am so relieved that the cost was reduced and the best part is we still have the paint protection plan and a new Honda! We have purchased many cars over the years. Because of our experience this week, we have found our new dealership and, most importantly, we have found our new salesperson in Darrell. He is a good guy who actually seems to care about his customers. Brilliance, hold on to him! He is a keeper! :)

tbrainz

Jun 2, 2012

Max was a great person to work with. I haven't bought a car from a dealership other than Satrun or Carmax since 1996 because of the "fear of buying." Max made me feel as though I had known him for years-he understood my apprehension, listened to what I wanted and made this an experience I won't mind repeating again...as long as he is there! My Accord is terrific, I can understand why so many people want one.

jwakitsch

Jun 1, 2012

Kip and Darrell were phenomenal. Our experience was awesome. We got a brand new Honda Pilot and the service was excellent. I can truly say they worked FOR us. I would highly recommend them and will definitely go back. They gave me a fair price on my trade and made sure I left happy. I thank everyone at Brilliance Honda for helping us have a great car buying experience.

shermy69

May 30, 2012

Darrell is an awesome salesman & I will not deal with anyone else at Brilliance. Darrell is always very polite, considerate and always responsive to my needs.

Ginilb

May 21, 2012

They were more then curtious, helpful, knowledgeable and went out of their way to accommodate me in purchasing my Honda CRV. I would totally recommend them and your dealership to friends.

changwon2

May 16, 2012

ASK THEM FOR INTERNET QUOTE BEFORE GOING THERE. THE PRICE QUOTED IS GREAT. NO NEED TO HASSLE ANYMORE. BOUGHT 2 CARS FROM THEM, JUST ASKED FOR A QUOTE TO PURCHASE ANOTHER THIS WEEK.

Bdevlin81

May 9, 2012

I bought the inside outside package it came back and the it was rushed through an over all horrible. The gm really took care of me am my car. If there is anyone that I would buy a car from it would be him. I hope he has a chance of knowing how much I appreciated him an his help when he could have just blown me off.

Bill Barratt

May 9, 2012

Overall sales experience was great. No pressure from the sales team. Very Knowledgable about products. Never criticized competition. I would recommend this dealer to friends and relatives.

Leroyhome

May 6, 2012

Good experience at dealership. Upset that civic does not have gdoAll cars have it integrated...except the civic. Shame on me for not askingThat would have stopped the deal. To make it worse I bought 2 of themthe same week...same car...didn't notice until I went to program them. Shame on Honda!

doriharry

May 5, 2012

Max was very sensitive to the parameters I gave him for buying a car. He listened to what I wanted and found the right vehicle. He was very friendly and helpful, he has great customer service skills and was very knowledgeable about the car and the buying process.Dave in financing made the money part of the process extremely easy to understand and to accomplish. He's a great young man!

scottholzer

May 4, 2012

Darrell was terrific!! He was very thorough and informative, obviously knows the product inside and out. You shopuld hope that every employee is just half as good as Darrell. He is second-to-none in our book , and we would absolutley recommend him.Thank you for a pleasant experience.Susan + Scott Holzer

BonnieCummins

May 2, 2012

To begin with, I received an online quote from Bob Daniel. When I came into the showroom for a test drive, he also took the time to introduce himself to me and engage in conversation with me. He also engaged in more converstaion with me when I came back to review pricing and options with our sales rep. He was a true pleasure! Darrell was extrememly helpful to me the minute I walked into the show room for a test drive. He followed up with me in the manner I had asked.. not too much ... not too little. He explained all of the car options. When I came back to negotiate pricing of other options and my trade in, he did everything to be accomodating. We had purcahsed a Honda Accord from you 5 years ago, and had a good experience then, so we felt we should give you the chance of selling to us again. This time, however, we were purchasing two new Hondas at the same time .. this CRV and a Honda Accord. The bottom line is that McGrath beat your pricing a little bit, but we chose to stay with you due to the professionalism of your team...Darrell being a big part of that team! I would recommend anyone to seek out Darrell when purchasing their next car.

ylcharron

May 2, 2012

Went in to lease a new honda civic, and left with 2 cars and accord and a civic. Great lease deals, Max worked with my current leased civic that I wasn't happy with to make sure I left the dealership happy.

bobmolve

May 1, 2012

Had a great no pressure experience with Brilliance Honda. Max Ring made buying a new car simple. Look forward to doing business with them in the future.

6th_honda

Apr 27, 2012

I just finished a repeat purchase from Brilliance Honda. This has to be the best experience when buying/leasing a car; I have done both with Brilliance Honda. This is one of many dealers offering Honda cars for sale, but they far surpass the other two I used prior to finding a great fit here.I drive an hour to do business here because I know I will be treated with respect throughout the process, able to choose from a vast product selection that is knowledgeably presented, and reach a very competitive price with sales staff and management that are highly ethical. They are the best. Period.I worked in car sales and finance in the mid-90's and I know how challenging and cutthroat this job can be, especially now, when information and offerings are so widely known. This dealer is doing it right. There are five choices for new Hondas in a 50 mile radius from me -- I go the farthest to Brilliance because I know they go the farthest for me.

m0cummins

Apr 27, 2012

Went in looking to purchase 2 vehicles and had a trade-in. Did not feel pressured to buy and ended up feeling like we got a great deal (along with great cars). Still own an older model Honda that I purchased new from Brilliance before and that factored into the decision to go with them again. Although we did to comparison shopping, impressed with Honda and the price we got. I was already used to the Service department and was not concerned there.Darrell was very friendly and took great care to answer any questions we had. Financing went smooth with Dan too.

jmcintyre28

Apr 26, 2012

Darrell made the car buying experience very enjoyable and stress free. He was very knowledgeable and took the time to explain all the details of the vehicle. I'm very happy with my purchase and left with a good feeling. I strongly recommend Brilliance Honda and Darrell. I will definitely come back for future vehicle purchases.

Destinyunbound

Apr 14, 2012

Brilliance Honda could not have made my car buying experience any easier. Their Internet pricing not only provided a fast and easy quote but was also the lowest amongst all NW IL car dealers. My sales man Evan was extremely honest, upfront and courteous and everyone else in the dealership had smiles on their faces and you could tell that they really enjoyed working at their jobs. I would highly recommend this dealership!

lisa stanton

Apr 10, 2012

It is not often that you feel comfortable working with sales people at any car dealership, usually it is an exhausting and unpleasant experience. Not so,working with Darrell at Brilliance Honda. He was warm, friendly and professional. It is the first time that I left a dealership feeling...happy. We purchased a CR-V for my wife. Darrell took the time to calm my wife's anxieties and answer all of her questions and concerns. He then took the time to explain every button, knob and switch as well as connect her cell phone to the bluetooth. If it wasn't for Darrell, we would still be looking for a car. Thank you Darrell!

awestover89

Apr 7, 2012

When I first arrived the original sales person was extremely rude. He refused to show me any cars unless I let him run a credit check to make sure I could afford a new car. I immediately turned to leave and about the time I reached my car, Jon the sales manager ran after me and apologized, pulled all 4 cars I was interested in up, and Susan Cook proceeded to show me the cars and answer my questions. Susan was excellent and turned the trip around. Their offer for my trade-in was less than I had received from other dealership appraisals, but Jon was willing to work some of my concerns out. Jon and Susan were excellent and very friendly. Even with the bad start this became the best experience I have had at a car dealership.

Blanca56

Apr 5, 2012

We went to service the Honda accord we already had and decided to walk around and see the new cars. Max came up to us and asked if I wanted to test drive. A Honda fit and I did and fell in love with it, so we talked numbers and got it. Then as we were signing the paperwork with Kip, he suggested we could get a new Honda accord too. So, my husband test drive that car and guess what, we got that one too. So the overall experience was great, thanks to Max and Kip.

Erinanne26

Apr 4, 2012

I am happy with my purchase. I went in thinking I was going to get a civic and I ended up with an accord. :)Thank you.

GooglyDoo749

Apr 3, 2012

I have purchased three cars from this dealership: 2002, 2008 and 2012. My first experience was good but I was unhappy with how I was treated during my second purchase in 2008 as well as during several service visits. I told myself that although I love Hondas, I would never go back to this dealership. I needed new brakes a few months ago and decided to take my car to the dealership after several years of abstaining. I was treated very nicely and was impressed with the improvement in service. Unfortunately my car was totaled in an accident a week ago. I called Brilliance Honda and Max was able to find me a car that perfectly fit my needs. He was fast, fair and friendly. He solidified a change in my opinion about this dealership and I now plan on returning to both service my current vehicle and purchase future vehicles.

stevesperry

Apr 3, 2012

Our second purchase from Max & Jeff. My daughter is buying a new civic from them as is my ex-wife. I've sent folks to them. They are good guys and Brilliance is a terrific dealership. I'm a fan.

Ken Auer

Mar 29, 2012

The price was right. The sales person (Max Ring) was low-pressure, courteous and knowledgeable about the products he was selling. The closing process was timely and efficient.

mjforbes

Mar 29, 2012

Darrell and the entire staff were helpful, informative, knowledgeable, but not overbearing. We went into the dealership to purchase one car and walked out purchasing 2. They were great.

ablehand

Mar 22, 2012

Darrell was very accommodating and courteous. He handled the purchase process in a most professional manner. The pickup process was painless and Darrell was most helpful in the teaching of the "computer" system in the vehicle.

Michigan10

Mar 12, 2012

The internet special on leasing is what attracted to this dealsership. Overall the dealership was efficient and timely regarding answering questions and working thru the lease arrangements. Good people to work with.

mkmccann

Mar 12, 2012

It was easy to complete the transaction, the salesman and finance man were very knowledgeable and efficient. We were happy with our experience at Brilliance Honda.

a0873262

Mar 8, 2012

I was very happy with my overall experience. I got the exact car I wanted at an excellent price. All my questions were answered and obtaining financing was a breeze. Very friendly staff and wonderful showroom.

rdoran8728

Mar 3, 2012

I have always been treated with friendliness and politeness. The quality of their service department is terrific....always finishing the work on time, and the pricing is fair.It is, however, tough to purchase a new car at times because the buyer is usually bombarded with "extras": clear-coating, accessories, different warranty and maintenance packages, etc.Despite that, it is an excellent dealership

bbachman44

Mar 1, 2012

I was very pleased with Max Ring's responsiveness and timeliness of response. Max answered all my questions and made sure I was completely satisfied. I will recommend Max Ring and Brilliance Honda to my friends and family.

nick eilders

Mar 1, 2012

From the moment we arrived at the dealership the service was great. Max was not pushy and he showed us many different vehicles. the financing and everything went smooth and was very organized. I would recommend max and this dealership to anyone.

GreggB

Feb 28, 2012

This dealership did a nice job, friendly to work with and no sales BS. I am not happy with Honda Financing. Their rates are high and my wife and I have extremely good credit. I am going to refinance through a credit union to get 2% versus the 4.54% Honda offered. If you are going to finance, then make sure you have other options. We bought an Insight and after a week there are no problems and the wife loves her new car.

lmhehn

Feb 28, 2012

Darrell was wonderful with helping us purchase our new Honda Odyssey EX-L. We knew what car we wanted when we arrived - it was just a matter of putting the deal all together and Darrell was great through the whole process!We would recommend Brilliance Honda to everyone because of the high level of service we received in our new purchase!Thank you for such a fabulous experience!!Linda Hehn

Kevinlindauer

Feb 25, 2012

This is our 3rd car purchased from Max and Brilliance Honda. We highly recommend the dealership, the service department and Max. The business office was also efficient and was effective in finding a good rate for us.

jelukas

Feb 23, 2012

Sales person Max Ring was friendly, nice and informative. I found the that Price was fair. I found the car I was looking for. I had previously purchased cars from Brilliance.

gastby

Feb 22, 2012

My husband and I had been at a few other dealers in the area before Brilliance. We were greeted at the door by Sean. He sat down with us and found out what we were really looking to find. Other dealers just wanted to show me cars they liked or maybe what made them the most money. He went over everything the car came with and showed us the work they performed. He made eye contact the entire time, was never pushy and treated us like People! I have already sent a family member in to see him. I definitely would recommend buyin a car there. Great experience.

MrCoal

Feb 22, 2012

Well this was an all time low for any experience at a car dealer.The sales manager, Warren Choe, stated screaming at my wife and I because we weren't negotiating the way he thought we should.When I asked to have my keys back so I could leave, Warren Choe literally threw the keys at me and told my wife and I to get out!I am not exaggerating - the SALES MANAGER threw us out of the dealership.Stay far, far away.

rjoconer

Feb 21, 2012

Max was helpful and thorough in discussing all available options for the car we were interested in. He was patient and answered all of our questions.

happyodysseydriver

Feb 20, 2012

My wife and I were considering Brilliance which was close to home and another dealer a half hour away. After meeting with a couple salesmen and a manager we were quickly convinced that Brilliance was committed to earning and keeping our business. E were very pleased with our experience, negotiating was painless and the selection was large. I would say our only knocks were a rather long wait for the finalization of paperwork and one pushy salesman who knows who he is

barrywhite63

Feb 16, 2012

Max was great to deal with!! He was informative and did not try to oversell.I would recommend him and the dealership to others who are interested in purchasing a car.

irene.morrissey

Feb 16, 2012

On our preliminary visit to Brilliance Honda of Crystal Lake, as soon as we pulled into the parking lot, Darrell Herbert stepped outside opened the door and welcomed us in. Darrell showed us the exact vehicle we were interested in and answered all of our questions concerning the 2012 Honda CR-V. We had previously looked at a Toyota RAV4 but fell in love with the redesigned 2012 Honda CR-V. We are very loyal Honda owners. We already own a Honda Pilot and a Honda Accord that we were replacing. Nevertheless, we wanted to explore our options since a new vehicle purchase is a major and significant commitment. We are very happy not only because we believe we purchased the best vehicle, but because the process was very pleasant. We highly recommend Brilliance Honda of Crystal Lake.

chael

Feb 13, 2012

Great experience with Brilliance. Was referred to by a friend and got great help from Craig, Jeff, and Max. My previous car buying experiences have all been negative, but these guys made it easy. I never felt pushed to buy anything other than what I came in for. Would definitely come back for our next car purchase!

clgrob17

Feb 12, 2012

The salesman I worked with was friendly, not at all pushy with the sale, did not bug me by calling me everyday as other salesmen from other dealerships did, made me feel at ease and on top of that he gave me the best price by far on the car I was looking for. Other salesmen tried to push options and models that I didn't want on me but Corey did not do that. This dealership was also cleaner and more professional looking than all of the other dealerships I went to. I would recommend this dealership other the other Honda dealerships in the area and I also recommend this salesman in particular.

markrobson

Feb 1, 2012

Great service, friendly sales people and a great price. I would recommend this car dealership to anyone looking for a new or used car. Thanks Brilliance Honda

crzdriver

Jan 23, 2012

I was in the market for a fuel efficient compact car for business purposes and I decided to stop into Brilliance seeing how it is so close and convenient between my workplace and home. In my experience, I have purchased a number of new vehicles in which it usually was a rigorous process almost every time. Most of the time at other dealerships, you get the typical high pressure sales pitches from cheesy stereotypical car salesmen in which makes for a bad experience. Darrell from Brilliance was just the opposite; he took the time to answer my questions and never made me feel pressured to purchase anything. I test drove the 2012 Honda CR Z on a Wednesday evening and wanted some time to review other manufacturers before making a final decision. Darrell thanked me for coming in to look at the car and told me to come back and see him if I wanted to move forward. In most situations, other dealers penalize salesmen for letting customers walk off the car lot without purchasing anything, so I was surprised that Darrell was going to let me think about it. I looked into purchasing a Hyundai Veloster which is a similar car the CR Z, but in the end I purchased the CR Z being a loyal Honda customer. The decision was almost a No Brainer for me as the dealership is close so getting service would be a breeze, the sales and service staff are very friendly and courteous, and the overall experience I had during the purchase of the car was rather painless! I would recommend this dealer to any family member or friend, and would also visit again for future purchases!

kkick

Jan 20, 2012

After having a great buying experience with this dealership once, my fiance and I had great expectations, until we started working with Eva Gagliardi and Jeff Deters. We brought our two (2) 2010 Honda Civics into the dealership to start looking into new vehicles, I like to have the latest and greatest. After looking at multiple cars we chose two (2) 2012 Civic EXs and agreed on a price for the new vehicles and trade-ins. After hours waiting for paperwork and being pushed into add-ons we finally got the paperwork signed. Once the paperwork was signed we were told that one of the vehicles was not in stock yet and we could pick it up in a few days, this was shocking, I didn't know that we could be sold a vehicle they did not have nor inspected. This wasn't even the worst part. After a few months, and much disappointment, we decided that these cars are not that great (not a smooth ride, out-dated technology, cheap wipers, poor build quality)and looked into trading in, again. We found out that they secretly rolled negative equity from our trade-ins into the leases, without our consent or knowledge. After going into the dealership and asking Jeff why this was never expressed to us, he replied with "I didn't have to. I didn't break the law. Do you just want me to write you a check?" After asking to speak to his manager I was told that he was not in and that he was on vacation, but should be back in a few days. As I was about to leave, Jeff said "He will tell you the same thing." and laughed. I will never return to this dealership because of this. If you consider this dealership, reconsider.

pstamos

Jan 7, 2012

Max was very helpful, prompt and responsive. I would rate buying a car right up there with root canal as being a fun thing to do. We got in and out in less than two hours and Max listened and got me the deal I was looking for. I would recommend Max to my friends in the future who are looking for a new vehicle.

tjcimino

Jan 7, 2012

After having bought a vehicle from this dealership several years ago, when it came time to buy another we decided to give them first shot at our business. We had done our homework on the vehicles before going to the dealership and went with the intentions of visiting several dealerships THEN deciding on the best deal. After a couple of test drives and a little negotiation, it became obvious we would only need to visit Brilliance. In a relatively short time we were on our way home with 2 brand new vehicles!

Michigan10

Jan 5, 2012

Prompt follow up on my request and questions on Internet lease. I liked having the vehicle ready for test drive when I arrived. Overall process was efficient and Max answered our questions and was focused on providing what we were interested in.

cmdiaz

Jan 3, 2012

I want to say that my overall experience at brilliance Honda was great. They truly know how to treat their customers and have them come back. I want to also share that it was a pleasure doing business with Max Ring. He knew exactly what kind of car I was looking for and gave me more than I expected- color, price, and the whole package. He is friendly and very professional and he tells you how it is ,not like other dealers who try and slip stuff or pressure you into getting what you don't want. Max Ring has sold my family several cars throughout the years and we would never go to another person that is not him. I am very happy to have been recommended to him by my father for my very 1st car purchase. Thank you brilliance Honda in crystal lake and Max Ring for your business. I am very satisfied with my Honda purchase. I will recommend your service to friends and family.Sincerely, Carolyn DiazMcHenry, IL

dmsred211

Jan 3, 2012

I talked to Max he knew what I needed and wanted and he delivered as promised. I got the price and the extras I was looking for. He was profesional and prompt, I appreciated the speed and direct approach to my car buying experience.Thank You Donna Simon

skjoshi

Dec 30, 2011

Fantastic no-stress experience in trading in and buying a new vehicle. Everyone in the staff was exceptionally courteous, and always looked for a win-win solution. Thanks, Bob Daniel and Darrell Herbert.

jodilynnmodel

Dec 18, 2011

They were friendly and helped me out when I was in a bind after my vehicle was stolen. I went in for something used and a payment in mind and they got me in a new vehicle for a little higher payment.

jagudelo

Dec 17, 2011

Darrell was as friendly, honest, and professional as they come. Gave great advice on our vehicle purchase. John Nello was a man of his word. Honorable for making the deal as we discussed. Overall, coming into Brilliance Honda was a great experience. They thoroughly answered all my questions and concerns and never felt like they were trying to push me. Thank you Darrell & John for an outstanding experience. I would deal with them again and would recommend this dealership to my friends and family.

breakdown02

Dec 14, 2011

I was actually shocked how easy buying a car from Brilliance Honda was. I requested an internet quote from the dealership and received a very prompt response from Bob Daniel. The price Bob quoted to me was the best price I received from the dealerships that responded. Bob's response was also not just some automated reply. Some of the dealerships had 4 or 5 sales people respond to me and typically it was with different prices for the same vehicle. Bob obviously takes your business seriously and cares about the customer. Bob also had to search for the color of the vehicle I wanted and completed a dealer trade promptly so I could have the car I wanted, which, since there were only 2 in the Chicago area was very impressive.Bob set me up with Max Ring to complete the transaction. Max is a very personable and extremely friendly salesman. He came in on his day off because of my busy schedule and never made me feel rushed. Max was very organized, had all the paperwork ready to go when I arrived, took the time to make sure I was comfortable with my new vehicle and makes a great cup of hot chocolate!! Max also really shows that he cares about the customer.I have had some HORRIBLE experiences throughout my life purchasing new vehicles. I was actually stunned at how easy it was at Brilliance Honda. I kept waiting for something bad to happen but it never did. Every person I spoke to there, Bob, Max, the sales manager, the finance manager, EVERYONE was so nice that I would absolutely recomend this dealership. If the next vehicle I purchase is a Honda, Brilliance Honda will be the place I purchase it from!!

larko1908

Dec 12, 2011

Max and the Brilliance Honda team made it very easy to purchase a new vehicle. Within our hectic Saturday, running kids to and from, Max respected our time constraints from test drive, to negotiation, to ultimately the purchase. After a few phone calls and competitive quotes, we were comfortable that we had a fair deal at Brilliance. Altogether, the sales process was low pressure, staff was friendly and efficient, and we look forward to dealing with Brilliance in the future.

marinlr

Dec 5, 2011

The staff of Brilliance Honda are the best. They are always willing to help out and answer any questions you might have. The staff is pleasant always in a good mood and ready to take care of their customers. I would recommend this dealership in a heartbeat. I love the staff and I love the service. Thanks for making each experience a good one.

Paul Jacobs

Dec 1, 2011

I was part of our church committee to purchase a new vehicle for our church.The Honda Odyssey was one of the desired vehicles.The Internet gave me 3 leads - Honda of Kenosha,Napleton Auto in Loves Park and a Gurnee dealership. I visited Kenosha (closest to my home) to see an Odyssey.I received pricing from these 3 dealerships. I found out that Brilliance of C.L. was 10 minutes from work. Stopped in at my lunch and was met on the outside steps by Max Ring.Now I had 4 people contacting me and Max Ring gave the best deal.Max did a great job of follow-up w/o being a bother.Our two pastors came with me to p/u the vehicle and Max made the entire expierence very smooth and pleasant. Thanks Max and Brilliance Honda!!Paul Jacobs VP of OperationsTonerHead Inc.815-331-2058

Rbender

Dec 1, 2011

This is my 3rd Vehicle I have bought at Brilliance Honda and as always Max Ring was great to deal with. He worked very hard at finding the perfect car for my son. Thanks for everything Max!

mewba

Nov 29, 2011

Darrell was very friendly and helpful while I was choosing a vehicle. I came in wanting a Honda Fit and he showed me that after financing I could afford the Honda Civic for about the same price. I am very happy with my purchase.

junior1954

Nov 19, 2011

I contacted about 3 Honda dealers via e-mail and visited our local dealer. Three of four dealers sent us retail price quotes or just slightly less. Some weren't totally honest. Brilliance obviously wants to sell cars-they gave us their bottom line price and did everything they said they would when they said they'd do it. They made the normally traumatic experience of buying a car a breeze! Great price, good honest people.

porticoman01

Nov 14, 2011

I have been a loyal customer of Brilliance Honda for many years now and tell my friends to bring their cars there as well. I have always been treated with respectful and friendly service from each and every employee I've dealt with. The facility is always clean, organized and well maintained. I am always confident the work performed is going to be done right the first time. This past weekend I had to do something I did not want to do, but had to do. I purchased through lease two cars, an Accord and a Civic. I would not have gone anywhere else.

rbashaar

Nov 8, 2011

We had a great experience at this dealership. Max was wonderful to work with and very informative. We have never leased a car before and he explained the entire process. I love my new Honda Civic! Thank you Max!

neverhadahonda

Nov 5, 2011

Found a car that I liked and test drove it. They gave me a really good trade in value on my old car ($1000 more than another dealer). The General Manager was also very nice, when I didn't buy the car the first day, he didn't try to put the pressure on or do a hard sell, he just gave me his card and asked me to call with any questions. Would defintely recommend this place.

myattmic000

Nov 4, 2011

Max was very helpful and understanding to all I needed and wanted in a car. And did all he could to make sure it happened. He showed me all the ways and which would be the best for me at this time in my life. Also Jeff the manager was helpful in listening to Max tell him my needs and wants in a car. Thank you all at Brilliance Honda Crystal Lake.

gamrathg

Oct 27, 2011

We were in the market for a new Honda Odyssey. I have had 5 different Hondas over the years and worked with different Dealers on the North Shore. A friend recommended Brilliance and we could not believe the initial price difference than other area dealers. This combined with the fact that they were able to get our specific car with add-ons and did not try to increase the price because the vehicle was difficult to track down. Darrell Hebert is one of the best salesman I have worked with - he explains everything honestly and does not push extras. He spent over an hour going over the car with us and all the newer electronic parts. He is interesting and a class act who never made us feel like we were taking his time when we called throughout this process with questions. He also made a major accessorie change for us after the transaction was complete. I think the dealership could have said "no" to this request but they just went ahead and handled it so that we felt satisfied. I will recommend this Dealer and this Salesman to whoever will listen. We have to drive upwards of an hour to get there, but it is worth it.

hkateco213

Oct 26, 2011

Darrell was respectful and knowledgable. In two previous experiences with Brilliance Honda, I was not happy with the sales pitch for extended warranties. I asked Darrell to please omit that from my closing session which he graciously arranged.

RRahe

Oct 22, 2011

First class, easy, we are a multiple repeat customer and would not buy anywhere without going to Brilliance first. Our experience has always been exceptional. The survey UI is a pain in the ass though.

markkogirls2

Oct 13, 2011

It was a pleasure working with Jason and the dealership. Jason took his time and really worked with our requirements that we needed. We ended up spending a little more then we wanted to but feel we made a great choice. We were pleased with our trade in value and the rate of interest that Jason got for us. I'm hoping that the Pilot runs as well as our CRV did and that we will have many years of enjoyment. Hoping that our further working with the service department is as well managed as the sale of the vehicle. As of now, we would recommend this dealership to friends and family.

mrpoore

Oct 13, 2011

My family is sold on Honda products. Through the years we have purchased 10 Hondas (our immediate family), the last five through Brilliance Honda in Crystal Lake, IL. We have built a trust with Max and Jason Ring. We feel they treat us professionally and fairly. With tough economic times effecting us lately, I would like to point out the great job Jeff Deters (sales manager) and Dan Schmidt (finance) did in securing a loan for us. I have strongly encouraged those around me to talk to the folks at Brilliance Honda for their next car purchase. I have no reason to consider anyone else.

pen rn

Oct 13, 2011

Max is the best...he is friendly, honest, and knows his stuff...I love my Honda and my college buddy. Thank you Mr. Accordian. I need to come in and go over some of the hi tech things...

Maggiedbailey

Oct 10, 2011

Our salesman was nice but we found it very irritating to have the pitch for the add ons come after we had agreed on a price. We would have preferred to have them presented much sooner. The whole process took much longer than we anticipated. I guess we are too accustomed to the efficient, streamlined process we had used for decades in our dealings with Highland Park Ford.

rdluteS

Oct 10, 2011

Went in for an oil change on my 2010 Honda Accord and inquired about a sales brochureI had received in the mail for a 2012 Honda LX. The sales personnel were very professionaland quite persuasive, so I now lease a 2012 automobile.

springs

Oct 10, 2011

Genuinely friendly, willing to explain in detail, patient with questions, very well organized. He introduced me to everyone that I would be dealing with, and also the Service Manager and Store Manager. I received a tour of the service dept, so am confident regarding my first visit to service in a few weeks. This is our first Honda, so we are looking forward to the ownership experience!

bolingk

Oct 1, 2011

This is our 3rd car from Brilliance and there's a reason we keep going back. The professionalism of the sales and service people are second to none. Everything about the place feels professional and on the up and up, from the moment we walk through the door. We never feel like we're being strong armed and there is an excellent selection of new and used vehicles (the prior two cars we purchased were gently used; the one we bought today was new). We'd done our homework and the deal was excellent! We are so impressed with Brilliance Honda that we would not hesitate to recommend this dealership. The owner, Kevin Keefe, has done a phenomenal job at hiring and training people to provide customer's excellent deals and service. The place is run the way businesses are supposed to be run!Brilliance Honda is numero uno!!!

Cwilkins2011

Oct 1, 2011

Jason was very helpful in finding a vehicle that suited my needs. He explained all of the features of the vehicle and the atmosphere was a comfortable no haggle type situation. The dealer's finance team was able to get me financed at a rate that was satisfactory and all other options regarding extended warranty and so forth were explained in detail with no expectation or pressure for me to buy. I would definitely recommend this dealer and Jason to others.

airone

Sep 30, 2011

So in general I hate car shopping but my daughter needed a car and found what she wanted at Brilliance. The staff was incredibly helpful and worked to resolve some issues with the car so that her first first driving experience was a good one. We also purchased an extended warranty so that she wouldn't be plagued with extensive repair bills. So I came away with a great impression of the sales, finance and service groups there. Wow!So the measure of a great company is not just what they do on a day to day basis but how they handle issues. And let's face it - all companies encounter issues. We had some maintenance issues that needed to be addressed with the car. Unfortunately there was also an issue with the warranty that was sold to us. I called and got hold of Dan who was able to get involved and reduce the overall repair bill to something that was at least manageable. He had no incentive to do this other than doing the right thing for the customer and that's exactly what he and Brilliance did.I teach classes on customer management and expectation management and I will use Dan and Brilliance as the gold standard to achieve.Thanks - you guys are truly awesome.Steve

Arlene Murray

Sep 30, 2011

Darrell was very thorough, informative, answered all of our questions, pleasant and unlike most car salesmen who are too pushy,he made us feel relaxed and like he had our best interest at heart. We would HIGHLY recommend him to any family member or friend. The experience was most enjoyable. Thanks Darrell!!!

dadmarcus

Sep 28, 2011

Darrell was terrific, as was the GM, Kevin Keefe. Clear communication, met our expectations on price and timing. Excellent car buying experience! I would recommend this dealership to anyone buying a new or used car.

darthf05

Sep 28, 2011

Darrell was very friendly and service was offered in an expeditious manner. Darrell was very knowledgeable about the Honda lineup as well as comparable competitive models. Darrell was able to work a deal by getting to a fair price for all. I recommend this dealership and salesman! Thank you for a quick easy transaction!!

MargaritaO

Sep 28, 2011

He got me a great car at a great price. I'm soooo happy with the new car! I came in just to see what was possible and they exceeded my expectations.

Dbrinkman

Sep 24, 2011

YES this is the 3rd car I have leased / bought from Brilliance and the second one from Darrell. Brilliance Honda has friendly and fair people who do not try to sell you something you don't want or need.

Jenele

Sep 24, 2011

Brillance was the first dealership we went to on what was supposed to be a day of looking at several dealerships and several different cars. However, we loved the car Max Ring showed us, and he got right to work getting the numbers together. Max was very helpful, very friendly and the whole deal was done in a reasonable amount of time. No regrets from this buyer.

acj3

Sep 21, 2011

I used the internet department to get an initial quote on a 2011 Honda Pilot Touring and eventually agreed on a price over the telephone. They were very competitive right off the bat with the first price quote. I had done my homework ahead of time so I knew they weren't pulling the typical haggle approach. I was very happy with the experience. I would recommend this dealer to friends and family. I plan to buy here again. Darrell Herbert was very knowledgeable in delivering the vehicle and reviewing all of the pricing. He was very patient with our questions and pleasant to work with. Not your typical car buying experience. We had visited/negotiated with 4 dealers prior to contacting Brilliance Honda. One other dealer was similar in price to Brilliance Honda but we had such a bad experience with the salesperson and sales manager we chose not to buy there and will never go back. Brilliance Honda's experience was a thousand times better!

jmcnamara1968

Sep 18, 2011

When we walked into Briliance Honda, we were looking for a Honda Civic with low miles. Darrell guided us to the right car and assisted us every step of the way. Upon making our decision to buy the car, he showed us all of the paperwork and made sure that it was exactly what we were looking for.As far as the final papers in finance, Dave was outstanding. He was never pushy and always accepted our decision and moved to the next opportunity.After four months of looking and visiting over 20 dealerships, we greatly appreciate a dealership that finally met all of our needs. Thank you Brilliance Honda.

jwich

Sep 14, 2011

I work for a company that constantly is in the market for used mini vans. I've dealt with Max a bunch of times and have bought multiple vehicles for my company through him. Each time he has pushed to get me the best price, and has also been cooperative in fixing little dinks/dents/rust on an otherwise perfect vehicle. I'd recommend using him if you go to Brilliance.

jjinkins

Sep 12, 2011

Max did an outstanding job working with us to buy the used Honda. He was truly professional and above all very helpful.Max represents your company well. It was a pleasure working with him

craighip

Sep 6, 2011

Buying a new car can be a bag of mixed emotions. Excitement over buying a new car, mixed with lots of stress. In my experience most of the stress comes with dealing with salesmen and all the games and unethical tricks they play. My experience with Brilliance Honda and Max Ring (the salesman) was truly a breath of fresh air. While we did negotiate a price, it all seemed to be on the up and up. No games. No trickery. I love to do research and to shop all over for the best price, and I feel like I got the best price possible from Max (compared to several other Honda dealers in Nothern Illinois). While I did have to do a little negotiating with Max (understandably), he was straight-forward, willing to work with me without insulting me or my intelligence (as some salemen do) and without making it any more difficult that it needed to be. I had straight-up, honest and clear dealings with Max. It was a positive experience.After I made the decision to buy, I have to say the finance guy (Dave Nielson) was also very helpful in answering a lot of questions. Just FYI - before the day I went to Brilliance Honda to buy my car, I did not know, nor had ever met any of them before.

NotHappy1

Sep 6, 2011

The Sales man (Max), was nice, but he never went over the price with me, just kept telling me that it will be ok!! I went into the finance office not knowing anything about the price or anything!! They just assumed that I would just buy it at the high interest rate that they had on the vehicle that they didn't even discuss with me!! The finance guy told me that I had to finance $1000.00 more than the price of the car because thats the minimum amount that the company would allow, so he said that I had to buy a warranty to make up the difference!! The reason I answered the questions the way I did, is because my salesman Max was nice, my only complaint about him, is that we never talked about the price, I wanted to buy 4 new tires with the car, but for some reason it ended up me only buying 2 tires, and I just gave up and figured that I could buy the other 2 on my own later! The finance man, (I don't remember his name), was not so friendly, he kept telling me that he was doing me a favor!! I questioned the finance rate and he finally told me the rate, 22.9% and I told him that I didn't want to do the deal at that rate and he first told me that is the only way it can be done, then he came back and said that it can be done at 15.99% which is still alittle high, but I agreed and thats when he kept saying how he was doing me a favor and how great he was at getting that for me and that the dealership was not making any money on the deal just to keep me as a customer!! I have bought vehicles before, I know how it all works! I just wish the finance guy didn't play the games that he plays!! But I guess thats how dealerships make there money!! I would not recommend this dealership just because of the salesman would not go over the price with me and how the finance guy treated me. The salesman was a nice guy, I cannot say that about the finance guy, I will not buy another car from this dealer, basically because of him!! I normally do not fill out these surveys, but because of how he was, it is worth doing this one!! Thank You, Mike

doo600

Sep 5, 2011

Contacted several dealerships by email and they were the only one to email me back. Agreed on a price and they located and got the car I wanted. Great experience, great price. I will be back.

TerriSam

Sep 2, 2011

Jason Ring is the best sales person we have dealt with in our entire car buying history. He is very informative, patient, and not pushy. He doesn't fit into the typical "car salesman" stereotype, which is a good thing! Jeff (sales manager) also "sealed the deal" by making an offer we couldn't refuse. When our lease is up, we will definitely be going back to Brilliance. By the way, my new CRV is now the favorite vehicle that I have owned!

arogers23

Sep 1, 2011

I had a very pleasant experience. The sales department was more then willing to work with me on my purchase. They were all very friendly.

DebLecos

Sep 1, 2011

This was a great experience for buying a car. Darrell was an excellent salesperson and when we buy another new car we will go to Brilliance and work with Darrell. The sales manager and finance manager were helpful and polite. The overall experience was a 5. Unfortunately we fell asleep last night before emailing this and I hope something can be done so that Darrell and the dealership are credited with the sale for August.

Honda lover

Aug 27, 2011

The car and pricing met the cars.com expectation. The purchase process was efficient and honest. The car was in pristine condition

wbukovsky493

Aug 27, 2011

First off last year I needed to replace my manual transmission Chevy with an automatic due to injuries recieved after being run over by a car at work. Brilliance Honda was the only dealer who worked with me and gave me a fair deal on a new Civic, which was a great car. I planned on holding onto the Civic for a few years and then get a CRV. Came in for an oil change on the Civic and salesman Darrell Herbert was able to get me into a 4WD CRV without me having to take any loss. Great experience, super friendly and helpful staff. Darrell even came in at 8:30pm they next day, on his night off, to deliver my new CRV.

bwalk

Aug 24, 2011

I have had my vehicle serviced at Brilliance Honda several times. Warren Choe has assisted me in the process everytime. The customer serviced I have received from Warren has been exceptional. He is very cordial and was knowledgeable with all my issues concerning my vehicle. Warren is a big factor for me doing business with Brilliance Honda.

bear123

Aug 22, 2011

Great dealership, very clean and everybody was very friendly. There was no pressure to buy and our salesman (Max) was very helpfull and nice.I would recommend this dealership to all my friends and family!

bigmike78

Aug 21, 2011

Never I repeat never go to this dealer. They lie, they are rude, and if you disagree with them will get in your face and scream at you. I live in Indiana 140 miles away from brilliance. I had found a used truck they had listed on auto trader.I was interested and started dealing over the phone and thru email with a salesman named Vince. At first Vince was very helpful. He sent me pictures and everything I asked for. Being that I lives so far away I told Vince I wanted to know of any major defects or rust on the body. He went out and said he looked the truck over and called me back saying the truck looked great. He did add that all used trucks will have little imperfections such as small dents and scratches. Which I knew that. So I drive over there with my wife and three year old son. The truck was parked out front ready for us to test drive. I met Vince and came out to test drive I did a walk around the truck. When I came to the drivers side rear fender I saw a softball size rust spot. As I walked around the passenger side I saw all along the bottom of the door there was rust.Vince proceeds to tell us about how their tech guys give every car a 150 point inspection. My wife asked him when I asked him to check the truck out if he had actually came out and looked at the truck. He of course said yes. So my wife asked Vince why he did not tell me about the rust. Looking for words Vince finally spit out that I never asked about rust. I stepped in and reminded him that I asked about the rust and any major defects. He then informed me he did not consider that a major defect.My wife then said that we wanted another salesman because she didn't want to deal with Vince any more.Vince then got mad and said fine and stormed off into the dealership.Ten minutes later Warren Chow comes out acting like he was going to fix everything. We explained everything and he proceeded to tell us that all used cars have little imperfections. Which I explained I under stand that, but that big of a rust spot is more than a imperfection. Then my wife started to say how we drove 140 miles for a lie and Warren went off. He got in my pregnant wife's face and was yelling about what lies, that they did nothing wrong. He then told us to get off his property. We of course demanded to talk to a manager and he started yelling again. "YOU WANT TO TALK TO SOMEONE? COME ON IN WE WILL TALK."So we walked into the dealership. Warren took us to an office and rudely told us to sit down. We said we would stand. He then told a lady to call the police to have us removed. I was like what the heck, you told us to come in. Warren then told us to not do this in his showroom. By this time we had enough and left.So now we are contacting the local BBB. We also contacted Honda Corporate and the lady we spoke to said this wasn't the first complaint about them.Also we are going to contact our lawyer about sueing them for expenses on travel and things over there. I have all my receipts.Please people read all the negative reviews about this place. Save yourself the head ache and go somewhere else.

jaxzmom2

Aug 21, 2011

I have purchased 5 cars from Brilliance. I live in Gurnee and it is worth the drive. Every time I go there Warren remembers me and greets me with respect. This last time I purchased a used Sequoia. I was worried about buying used however, Warren, assured me he would always take care of me. I am so happy with my purchase. I am so glad I listened to him. He is wonderful. He has even came over to my house, picked up my car for service, gave me his personal car, and then brought back my truck cleaned and all service taken care of. How can you ask for anything more. It is so nice to get your car back super clean. He has gone way above and beyond any manager at a car dealership should. I will call him for all my car needs. If you treat him with respect he will treat you the same way. Finance was great too. No pressure, I did buy a warranty though because honestly, it is a car that can break down. How could you not. Their prices were fair and even my credit union couldn't beat their price on a warranty. Thank you Dave Neilson. I would recommend this dealership to anyone who is needing a car new or used. No matter how much I wanted to spend they treated me the kindly and fair. Love them!!!! Thank you Warren for always being there when I needed you. My neighbor is on her way to see you! Thank you Brilliance Honda.

ArtieTepper

Aug 18, 2011

This is a terrific dealership. This is my fifth car purchased there. Need I say more? I have found outstanding personel in all of the departments.

patkaberlein

Aug 15, 2011

I was treated great at Brillance Honda, and the staff was very professional....Darrel answered all of my questions. I will definitely go back to Brillance for any of my cars needs in the future.

cbraun

Aug 6, 2011

We stopped in at the dealer when we only had a few minutes just to sit in the style car we were interested in..the salesman(Max Ring) was very polite and not overly agressive when we said we had to rush(contrary to other experiences we have had) A few days later we returned and Max was very helpful in helping us select the vehicle we wanted. Although there were not a lot of the CRV models he was very patient and informative in trying to find one that would fit our needs.We had our Protection coating applied a couple of days later and the service department was very efficient and polite. It was a positive experience overall and we are l;ooking forward to having our service and maintenance done at this dealership.

rfrey72

Aug 6, 2011

Great dealership. We look forward to buying our new vehicle from Max at Brillance Honda. Great salesman. The dealership itself was clean, friendly and the sale went pretty quick. There was no pressure to buy, like we got from other dealerships. We told the salesman (Max) what our price was, what we were looking for and he didnt pressure us at all. Hes a very straight forward guy. Highly recommend this dealership to all my friends.

sherrikb5

Jul 22, 2011

Max was wonderful to work with. He made sure that I was able to get the car I needed along with any accessories that I needed. He worked hard on my behalf and was willing to show me any car that was of interest to me. I would recommend Max to friends and family.

Wolfiskingpin

Jul 20, 2011

Good experience. Fair price on lease. This is my second lease at this dealership. I will continue to use this dealership as long as they are willing to give me a fair deal.

KOR

Jul 16, 2011

I really liked how hard everyone worked to get my car financed. It was a little older and I just got out of bankruptcy. Thank you for giving me a chance and working so hard :)The only complaint I have is that it seems that I need to get a belt replaced in my car soon. I assumed this was part of the safety and reliability check that was performed at the dealer.

mattesl

Jul 14, 2011

We loved Darrell Herbert's calm, informative and no pressure approach! We drove to Brilliance all the way from Milwaukee and it was worth the trip - we are thrilled with our new-to-us Odyssey Touring!

kristina428

Jul 8, 2011

It was a pleasure talking to and dealing with Mr. Ring. He is personable, friendly, professional and knows his job, which made my buying experience not stressful. He took the time to explain the documents involved in the process is and the features of the car I was interested to purchase. Max went out of his way to get me the car I wanted, which wasnt on the inventory list at the time. The financing department was prompt, informative and professional. I would recommend Brilliance Honda and Max Ring to my friend and family.

matty17

Jul 7, 2011

In all my years of buying a car Max has been the best salesman I have ever dealt with, Thank you for making this experience an easy one. When in need of another car we will definitley be coming back to Max :)Dave and Lisa Stein

nelsonjd08

Jun 21, 2011

Darrell was very helpful during our visit to the Crystal Lake Honda dealership. We purchased a used 2008 Honda Fit and was very pleased with the amount of information, price asked for, and thorough discussion we had before our purchase. Darrell's patience and warming personality allowed our visit to be very pleasant and makes us want to consider going back again for future purchases. It's nice to know that the dealership is looking out for the customer.

pchilders000

Jun 20, 2011

The process of buying or leasing a car is like going to the gynecologist and the dentist on the same day, but this wasn't bad at all.

boeckelmann

Jun 17, 2011

I have purchased many cars over the years and this is by far the best dealership I have every dealt with. They when out of their way to make me the best possible deal, and to get all of the little details right. I went in skeptical and came out a believer of the spectacular customer care of Brilliance Honda. My sales person Ryan was great; he went above and beyond the call of duty and followed up on the little items that made dealing the Brilliance a great experience. Even the credit person Kip was great and very helpful. The service department was over the top with making sure I was taken care of, had a loaner car and all the details were attended to. I was truly impressed with this dealership. I can tell the customer commitment comes down from the top; it really shows.Thanks to Ryan, Jeff and the BH team for working a great deal for me and my family.

bubbaman111

Jun 15, 2011

I have purchased 4 vehicles in 4 years from Brilliance Honda. Sales staff are very friendly and willing to work with customers and the service department is the best I have ever worked with. I would definately recommend (and have) Brilliance Honda of Crystal Lake for anyone looking for a great deal and a reliable service department.

shim4848

Jun 8, 2011

Nice customer service along with upfront on pricing option without cheating customer. I recommend Brilliance Honda is best place for anyone looking for new car in Northwest chicago area.

skieta

Jun 6, 2011

Max made me and my daughter very comfortable without any pressure. His main goal was to make us happy and he did a great job!

PJK1

Jun 3, 2011

Yes. We feel Max was friendly, engaging and informative. We would be very comfortable recommending him - and Brilliance Honda - to friends.We felt the building was clean, the people friendly ... although Max was basically the only one we worked with outside of Skip, an overall pleasant experience.

jwmduffy

Jun 1, 2011

Darryl Herbert was our salesman for our honda - he was extremely helpful, pleasant, polite, and knowlegeable. Brillanc Honda employees were all very freindly and pleasant.We would certainly suggest Darryl Herbert to any of our friends looking for a new car.

wilcox456

Jun 1, 2011

Mr Herbert was patient and took time to answer all questions. He produced on all the promises he made us. He projected an honesty that was encouraging since we were new to this dealership. We appreciated the effort made to get us a color vehicle we really wanted.

jamduffy

May 31, 2011

everyone at brillanc honda in crystal lake were very helpful and very friendlyour salesman, darryl herbert was very professional, very helpful, very pleasant and made the purchase pleasant we would recommend him and brillance honda to our freinds and neighborsthe finance dept. man was equaaly professional and got us in and out very quickly

kbrabeck

May 31, 2011

I am a female right out of school and making my first car purchase seemed daunting. I had done all the research before so I knew what numbers to expect and what my budget was. I even read articles on Edmunds.com on how to deal with car salesman so that I wouldn't get ripped off.All I can say was that Brilliance Honda put the articles to rest made it ENJOYABLE to shop for a new vehicle! Darrell Herbert was my sales rep and he was absolutely superb. He worked with me and my numbers and I was able to get into the vehicle I wanted and stay within my budget. I almost walked out at 3 different times during the sale, but Darrell was the best and seemed to really care about getting me into the car I wanted. I would reccomend this dealership to anyone who is looking at purchasing a vehicle! Not only is Honda a great brand but the service is comforting. If you do decide to visit Brilliance Honda ask for Darrell Herbert, and he will make sure you get into a vehicle.

WilliamGee1

May 30, 2011

We had an awesome experience dealing with Max Ring on the handling of getting us in the vehicle that we needed. We would highly recommend anyone that wants to get into a Honda to come to this dealership. The sales person ( Max Ring) made sure we were satisfied from the moment we arrived and was very informative on getting me and my wife into the vehicle that best meets our needs. Max even took the extra step of picking up the used vehicle personally for the trade.

Angelahernandez31

May 26, 2011

Everything about our car buying experience was excellent. This was our first time purchasing a car from Brilliance Honda and it was a great experience. They were on top of their game, were very helpful, understood our needs, and were very quick at processing all the paperwork and getting us out of there!

bjjohn29

May 23, 2011

I was recommended Max from my father-in-law as he had dealt with him in the past. I called in advance and talked about what I was looking for. I arrived at Brilliance and everything was set to go, car options, pricing and add on's. I made my choices, credit was approved and I was on my way. Picked up my car the next day cleaned, waxed and looking perfect. The entire experience from start to finish was top notch and clearly coordinated by sales. I would recommend anyone looking for a Honda to come here.

landrew

May 23, 2011

Lazy, didn't give good information or a good deal. Expensive compared to other dealerships. Not friendly at all. Brilliance Honda is not all it's cracked up to be. Look around, there are better dealers out there than these clowns. Stay far, far, away.

gduhamel

May 22, 2011

I provided the above ratings for the following reasons: I found the experience as a whole to be low-pressure and business-like. I came to the dealer without an appointment on Thursday, May 19th and met with an instantly likeable salesman, Max Ring. I advised Max of what I was looking to test drive (2012 Civic LX automatic) and we were off within minutes for a thorough/in-depth test drive/evaluation. Max was very knowledgeable about the 2012 Civic and straightforward in his answers. By the end of the day, I had a solid quote for the entire transaction that was more than fair and put down a down payment that afternoon by phone (Something I rarely do on a new car purchase). I picked up the car yesterday (May 21st) after a dealer locate was done, and it exceeded my expectations. I would, and already have, recommend both Max Ring and the Brilliance Honda team to my friends and family. Thank you for an excellent dealership experience. Gary DuHamel.

cwashman

May 19, 2011

This dealership had a good atmoshpher from the moment i talked to them on the phone. We set something up right away where i could come in and test drive which happened to be the day i purchased. Dealership was also clean and well maintained making it presentable to the publics eye. I would recommend this dealership for hondas.

wwhit5

May 5, 2011

It was a pleasure talking to and dealing with Mr. Herbert. He answered our questions directly and honestly and in a professional manner. We felt he was more than fair in our purchase. The Service Dept. personnel were prompt, friendly and did a fine job of installing leather seats and a spoiler. We will certainly consider using Brilliance Honda for any future automobile purchases.

Bmix

May 4, 2011

I purchased a new 2011 Honda CR-V. Darrell Herbert was the sales associate that helped me. Darrell was highly professional, friendly, and very well prepared to make my buying experience great. His product knowledge is excellent. He took the time to make sure I knew how many great features my new CR-V had before I left the dealership. Bottom line: Darrell makes car buying a very pleasant experience.

erinnm13

Apr 29, 2011

Darrell was a pleasure to work with. He definitely took the time to listen, and make sure I was happy with my decision. I would definitely recommend Brilliance to anyone who is looking to purchase a new vehicle based on the customer service I received. Thanks again Darrell!

svetter1

Apr 27, 2011

We drove 4 hours to buy our car from Brilliance Honda and would do it again in a heartbeat. We were given a fair price and were given red carpet service by the sales representative and the dealership! We will recommend Brilliance to our friends in Wisconsin and in Illinois.

cidee1

Apr 19, 2011

I bought my 2009 Honda Accord from Brilliance Honda in September, 2008. Last week I recieved a letter stating my interest rate and payments could be lower in a brand new Accord. I corresponded with Nick and we negotiated a tentive deal over email. He turned me over to Ryan Hansen. When I got there, not only was the deal the same, but the interest rate was even lower than Nick and I discussed! It was a hassel free, easy process and I actually enjoyed the experience! I have also used Brilliance Honda for the servicing of my 2009 Accord and will continue to do so with my 2011 Accord. Their service department is professional and efficient; they produce quality service at a reasonable price. In fact, my 2009 Accord needed new tires and Brilliance Honda Service gave me the most competitive quote! Definately a dealer worth doing business with.

sorozco

Apr 19, 2011

I was contacted by Max Ring to purchase new 2011 Honda Fit. He advised me that I could get a new Fit Sport like my old 2009. He advised me I could trade out and not pay any additional money out of pocket. I also could lower my interest rate. All of which happened. I really wasn't looking to get a new vehicle! My 2009 was out of warranty, so I did consider it. All went well and Max did as he said. I also kept my payment the same as for my 2009!!! I did not want a higher payment. The whole process went very smoothly and quickly.

Dennis Walsh

Apr 17, 2011

I liked my salesman Max. A relative recemended the salesman, and the dealership, and it was good advise. Max was vary Knowlegable. I realy liked the late hours of pickup for my car after service. I also liked the free loaner car when I had my car in for ad on's to it. Good experience so far.

Kevinlindauer

Apr 14, 2011

Good sales process. Contacted us about a potential good deal. My wife wanted a specific color and the dealer went to find it.The business office was good too. He was prepared for us and helped get the registration of our specialty plates moved.Delivery was smooth as was the follow up item that was owed to us.

mwd2620

Apr 13, 2011

I originally spoke with the internet sales manager and he assigned me with Ryan Hansen. Ryan was a very good sales person. The only complaint that we had about the experience was that Ryan had another appointment come in while we were shopping for the vehicle. It seemed like it took too long to get to a deal because he had to go back and forth between customers and the manager. Again, this was not Ryan's fault because he was assigned to us by a manager. I suggest that if someone is coming in to speak with a sales rep at an appointment time, then the customer should have the undivided attention of the sales rep. Overall we are very satisfied with Brilliance Honda and they have gone out of their way to assist us in our new car purchase.

rrunge12

Apr 13, 2011

We have purchased 2 cars from Brilliance, one new Accord and a demo Pilot. We worked with Ryan Hansen in sales and David Nielsen in financing. Both are excellent to work with. Ryan really takes the extra time to make sure you are educated about the vehicle and answered all of our questions to our satisfaction. We did not feel that it was a high pressure sale at all. We rate working with Ryan a 5, excellent.Service dpt is hit or miss. We have had to take both of our vehicles back to the service dpt for mediocre work, ie- leather guard was sloppily applied, exterior wax average, demo car was presented to us below average-- food still caked on the cup holder area. Now, given these issues...Brilliance was very responsive at correcting everything to our 100% satisfaction, so the only downside to the outcome was the hassle of having to bring the cars all the way back up there...as we don't live very close by. Overall experience is great though.

bazuka29

Apr 9, 2011

I have given the rating like this as I and my family were treated very well. We have experienced friendliness from the salesman, Darrell. He took a really good job reserving our car and making a deal the best for us. We really appreciate his help getting us a good quality Honda.

rjrudolph

Apr 7, 2011

We love our 2011 Honda Accord Sedan. Special Kudos to Darrell Herbert from Brilliance Honda: superb professionalism, excellent customer service and making sure we're 100+% satisfied. This is our 2nd Honda & Darrell is our main man - a true treasure in all respects. We also had a great experience with Kip Urban who finalized neccessary paperwork with us. He too is a pure joy to work with. robert and phyllis rudolph

lpmorello

Mar 27, 2011

Max was very personable and friendly. He wasn't pushy and made me feel that I was getting a good car. He offered to take the car for a second test drive-which sold me on the car. I didn't pay much under the sticker price, but I got the monthly payment and interest I needed. I would recommend Max to other people.

mpinter

Mar 23, 2011

We've purchased many new cars during our lifetime. Our experience with Brilliance Honda ranks among the best. Besides the fact that they offer a very high quality product, they go out of their way to be as friendly and courteous as possible. But they also don't waste your time. Getting all the paperwork done can seem like torture. Their turnaround time was impressive. One of the quickest buying experiences I've ever had. This is my family's third purchase from Brilliance. I've found their service department just as good as the sales department. They're quick, courteous and will answer any question you have. We like being their customer.

usineil

Mar 22, 2011

Our experience with this dealership was mixed. The experience with the sales person was a positive and aligns with what other reviews have said. Max Ring is a very honest, experienced, forthright and competent salesperson whom we would recommend. We feel we received a very fair price on the car, and are satisfied with the service from the sales side of the deal. Since we approached buying a new van from an informed position, there was very little to talk about once we decided on the model, color, options, etc. We purposefully chose Brilliance for it's reputation on DealerRater.com, and the deal progressed smoothly and rapidly. However, once we were handed over to the business manager, it was the typical experience that everyone wants to avoid, and what makes most people view buying a car with the same anticipation as going to the dentist. We had hoped for better. There was implied pressure to buy extended warranties and when we hesitated and refusedwe were treated dismissively. It was enough of a negative that we even removed the remotecar starter that we had added as part of the final deal.An email to the owner of the company stating how the attitude of the business manager left us cold, and suggesting that they might consider changing the way they present the extended warranty options produced no response.