Brandon Hyundai reviews

shanahick

Oct 23, 2016

Went to other dealerships, I like this one. Second car bought there without a hassle. Worked with a new salesman and he did a great job with us.

ashley.a.ebanks

Oct 22, 2016

Being a first time car buyer can be a little crazy with all the choices and questions you have. Going to Brandon Hyundai was definitely a great decision since all my questions were answered and needs were met. I didn't feel like anyone was misleading me. I didn't feel like anyone was pressuring me into buying a vehicle I didn't want or features I didn't need. I highly recommend this dealership and trust this brand.

bcdwyer4

Oct 20, 2016

Very good service I'm very happy with my car and will go back again the sale man very nice and very friendly. And very helpful .

kaglassner

Oct 14, 2016

John Valdez was wonderful to deal with. He is the reason we bought TWO cars from Brandon Hyundai within a couple of days of each other!

lilove_777

Oct 14, 2016

Mike is a great sales representative help me find the right car and was very patient. Presented several options. I would go back to this dealership in the future.

carrieadoxey91

Oct 12, 2016

I got a great deal on a lease for a 2016 tucson limited, and experience great customer service. They answered all my questions and made sure I got what I wanted. Thank you brandon hyundai!

Hemant123

Oct 12, 2016

ne of the most pathetic service department i ever visted for a car,I had passenger side window glass issue which was going down and not coming up when i pressed it to bring up,the first day after 3 hours i was told motor is not working,asked me to come when they have motor next day,waited for a day no response,next day i call and i get response its here,i went at service station,after 5 hours wait i am being told,its not right sized one,so they will order new one asked me to come when the other motor is here,next time i gets the call ,i visit service station again and this time after 3 hours they say motor fitted but switch is not working ,and now side glass is not going up at all,waiting for next visit,in between these times no regret for time wasted,every time they say wont take more then two hours and they return you without getting car serviced.Feeling extremely bad with service provided.

dluna1019

Oct 11, 2016

I am pleased with my selection. I had to go to service and was taken right away and my problem was solved right away. Very courteous personal.

mildred.acevedo12

Oct 9, 2016

The service was excellent, I enter the dealership to review offers and ended up buying the car which was an excellent deal for me based on my personal circumstances. Special thanks to the salesperson Omar!

tubogut

Sep 30, 2016

This is our third car from this dealership. They treat us well and have good prices. We keep going back. Both my husband and I are very pleased with all the staff.

msmith20

Sep 29, 2016

As in the past, Rich Hopp did an excellent job with my purchase. This is the fourth vehicle we have purchased from Brandon Hyundai and Rich has been involved in each purchase. The service department has always done a nice job for us.

andi0

Sep 24, 2016

The dealership staff were friendly and professional. I'd like to commend RJ and Afrim. RJ worked hard to meet our needs and Afrim made sure we felt taken care of in terms of the details of the car itself. Both stayed late several nights to accommodate our schedule. We were happy to have a good experience and would recommend this team.

Cinnor

Sep 23, 2016

Had to take my brand new car in for a recall problem with the hood. It took them 2 weeks to take care of it. When I picked it up I realized that someone had been using it. They had forgotten to retract the child seat belt in the rear. Realized didn't have it long enough to put that many miles on it. My husband wanted to see if the hood was now secure and when he lifted it up to check someone had left a water bottle sitting on the engine. It's a good thing I had only driven it home before he saw it. Nice work guys.

denrac45

Sep 17, 2016

salesman was excellent didnt try to sale me something i didnt want. he wasnt pushy .he work with me to get the price were i need to be at

jackiemcgowan387

Sep 14, 2016

I had an excellent experience at Brandon Hyundai. I have been buys cars for years and working with Michael Samuel is the best experience I have ever had. I think he is a great asset to the company no wonder why he has been there for over ten years

KHWALT70

Sep 13, 2016

Beware that they say you get one year maintenance with the purchase of a car, but really its only oil change. I took my car in September 13th for routine maintenance and was told that the tires were due to be rotated and would be 19.95. I stated was that included in the one year maintenance and was told no, hmmmmmmm. The last car I had the tires were rotated within the first year maintenance so when did it changed. Well I wouldn't know since they don't give you anything that really states what their one year free maintenance includes, but the sales person was quick to keep stating that all you maintenance in the first year is included, which was a lie cause last time I checked, tires are suppose to be rotated in the first year and even the service advisor said it was time for them to be done. Car is nine months old so it's within the year time frame...........So beware, you aren't really getting a year maintenance free like they say you are.

debrogersinc

Sep 10, 2016

No pressure from anyone. The guys were well informed. Spent adequate time and helped compare vehicles. We found the process relatively easy and love Hyundai products. We would highly recommend them

michael.flanagan

Sep 10, 2016

Excellent. I would recommend to anyone looking for a new car. Friendly staff who went the extra mile to make sure our needs were looked after and spent the time to find solutions to our needs when solutions were not always simple.

Goingononon

Sep 9, 2016

Very poor communication at this dealership. The sales person was clueless and just agreed with everything that we asked for. We just kept hearing "yes" and then ended up with 40% of what we heard. We had to come in and continue contact for a week for them to get their documents completed. They lie about add ons and upgrades and once you sign you are getting nothing. Oh and hear this they tried to mark up the car by $6,000 dollars and then when i signed for a still above average for the market on my new car they wouldnt let me hear the end of it like i had received a huge favor. Go to courtesy Hyundai and stay away from this place unless you want to spend 3 days of 3 hours a day average to get things done.

toddjmorrow

Sep 9, 2016

I said enough in the prior reviews. VERY UNSATISFIED.. I have never dealt with crap like this and will hopefully never again. I finance staff needs to be trained as they have no clue what is going on.....

carrieadoxey91

Sep 8, 2016

I have been trying to lease a car with this dealership for almost a week now. They offered me a really great price on a car I wanted, but then have been dodging me and stringing me along. Every time I try to get ahold of the sales person I have been dealing with, John Valdez, he either ignores my calls or speaks to me for about 1 minute then tells me he will call me right back. Except NO ONE ever calls me back. I have called him and the dealership over 25 times in the past 6 days in an attempt to finalize the deal, and I was sticking around for a good price, but this is outrageous.

rtorres_180

Sep 4, 2016

The salesman that took care of me was very professional! And respectful and I appreciate a person like that.. I also thank the manager for helping out..

supershawne

Sep 3, 2016

WAS LIED TO BY FINANCE & AS I FOUND OUT FROM MY REJECTION LETTERS THAT I WAS CHAGED TOO MUCH FOR MY HYUNDAI!!!!! STUCK WITH A HIGHER PAYMENT THAN AGREED TOO, AND A SICK FEELING EVERYTIME I DRIVE CAR, KNOWING I WAS SCREWED!!

kryztal8301

Aug 25, 2016

I had the pleasure of doing business at Brandon Hyundai recently. The staff was very knowledgeable, and friendly. Omar Rodriguez was very professional, and went above and beyond to make me happy with my purchase. Highly recommended. Will definitely be referring friends and family to this dealership.

sbarker1

Aug 23, 2016

This is the best experience I have ever had purchasing a new car. Fast, Friendly, Fair pricing. I would recommend Brandon Hyundai to my friends and family.

redcookie_5

Aug 21, 2016

Purchasing a new vehicle can be very exhausting, but our overall experience with every staff member we encountered at Brandon Hyundai was great. Our sales rep Jim John was amazing! Super friendly without being unprofessional at anytime. He took his time and never gave us the impression of being annoyed even though it took us quite some time to commit to the deal. He went above and beyond to make the process of buying a vehicle a very pleasant experience from beginning to end.

hartmanj1

Aug 19, 2016

Thank-you to all that helped us get into this new Tucson, Thank-you to Ron Maiden and Afrim who explained the lease in depth, helping us understand it better.

david.wehmann

Aug 16, 2016

The Salesperson Jim John and I established a relationship a year ago, So when I was ready to trade my two cars in for one, we already had a relationship started, and also understood what each of us wanted from the sale of my cars to the purchase of my new car

flex1956

Aug 16, 2016

I'am very happy with my vehicle and the customer service from Ron Maiden. I would go back in a few years and trade my car for another car.

mburgin7

Aug 16, 2016

Great service. Disappointed did not receive complimentary vacation that brought me by in the first place which was stated on the email invite for the event.

stever852000

Aug 16, 2016

Ed Seymour help me and gave me good advice and very courteous and professional. the customer manager acted like he did not want to help and our sales man was lazy.

a_pentz

Aug 14, 2016

Dissatisfied with overall experience; miscommunication with promised upgrades; while vehicle in service department, loaner vehicle given with empty fuel tank; car mats not in vehicle & required multiple conversations; miscommunication between departments & staff; had to contact GM due to incompleted agreements

jackymiller

Aug 14, 2016

I phoned the dealership on a Saturday to get the payoff amount on my lease. I needed to terminate my lease 5 months early do to a drastic change in situation for use of vehicle. I had shopped all week long looking at a cadillac, and was gonna compare vehicles at Hyundai. I have owned four Hyundai vehicle. Upon calling the dealership I was Transfered, disconnected, called back and informed by receptionist "that dealership was so BUSY THAT THERE WAS NO ONE TO HELP ME" I was so angry I asked for manager. I was Transfered and helped. About 5 minutes later Earl a salesman called me back, and due to his total professionalism turned things around, and today I am again a loyal Hyundai owner.

meloh12

Aug 11, 2016

Joe was a pleasure overall to work with. Ed was extremely helpful, even though I came with a pre-approved loan he shopped around and found a lower interest rate. Referring to my earlier comments I would like to receive my second key please. Thank you.

colintreth

Aug 4, 2016

Patrick was excellent to work with. Very happy with my new Sante Fe Sport. Thanks! I recommend this to others looking for good value vehicle. The 25 word minimum review length in this survey is my only complaint :)

jhonathanvelez

Aug 4, 2016

Just Awesome!!! Thank you very much Ed Michaels, Alexa and Brad. You guys rock! You guys made our purchase experience a great one and we appreciate your commitment to provide us with superior customer service.

a.stylust

Jul 29, 2016

Dealer was friendly and helpful. We didn't feel pressured at all. He gave us a great deal that we couldn't refuse. We are now considering getting our next new car in the near future from the dealership just because they are so easy to work with.

jcross91

Jul 27, 2016

I've never had such a great experience as I did buying my new car. Ed and Jeff were very personable and I felt I obtained a very great deal on the car. I will definitely return for my future car purchases.

kindym

Jul 27, 2016

The sales people were very helpful and provided the information and needed experience. We were very happy with the outcome and will most likely come back in the future. Thank you for the service.

jpcelestin85

Jul 23, 2016

Thank you so much for your diligence Jeff, you made leasing my vehicle comfortable comedic and reassuring I appreciate your diligence. Thanks again- i look forward to driving my car everyday.

jilllicari

Jul 22, 2016

I'm very happy with my car. Car is great on gas - came back a few days after to get my windows tinted which look great. Love all the great features in the car such as my apple play.

brandonsavio

Jul 21, 2016

Rich Hopp in Sales and Ed Gavin were very helpful and professional. They kept the process short and concise, but also helped answer any questions I had about the vehicle or the purchasing process. I would recommend this dealer to a person looking for a car.

luckytomhoran

Jul 21, 2016

Overall, satisfied with the experience and I would gladly recommend this dealerships to our friends. My husband and I dealt with Richard Hopp when we bought our first Hyundai and he is excellent, that's why we were looking for him for our second car.

Jpausic

Jul 20, 2016

Edward Michaels helped deliver us the vehicle that fit our budget and needs. The whole process from start to finish at Brandon Hyundai exceeded our expectations.

poopturd

Jul 19, 2016

Brandon Hyundai is one of the best dealerships around. I recommended to any one that might be looking for a new high quality vehicle at a fair price. You get more for your money at Brandon Hyundai.

esaint12

Jul 17, 2016

My experience at this dealership was very pleasurable and i would recommend it to friends and family. I enjoy driving my new car to and from work and i am satisfied with performance and fuel efficiency.

kcwalensky

Jul 16, 2016

Jason Ervin and Jimmy John are terrific sales persons. They try extremely hard to get the customer the right car at the right price. James Life's forte (other than dunking a basketball two handed) is the ensure that a customer does not leave his office until they are completely happy with their purchase. A solid approach to customer satisfaction. Alexa Diaz is an extraordinary customer service representative. She is the glue that binds the sales force with the finance managers. Many dealerships do not have this type of position even though it serves a vital function. Having someone there like Alexa gives a customer someone to talk to if there is any type of problem and 100% of the time she resolves the issue. We live 60 miles away from Brando Hyundai. It is worth the trip to deal with people like Jason, Jimmy, James, and Alexa.

michael57rb

Jul 16, 2016

Great car, exactly what I wanted. Took too long to close the deal. I think 4 1/2 hrs is too long to buy a car. There were times that the left hand didn't know what the right hand was doing.

mossmylo

Jul 16, 2016

The service was excellent and Alex and the service department was awesome was pleased with service will purchase another vehicle really appreciate the service that I received and the friendliest of the staff also I appreciate the follow up from management to see if you have any questions or concerns

herbrinia1

Jul 12, 2016

I had a wonderful experience, I didn't like the fact that i had to keep coming back 3 times. James Life and my sale person Afrim did a great job and thanks to them the experience was wonderful.

jc.gower

Jul 11, 2016

Ed Michaels, Ed Gavin and Jeff made me feel like this car was the best purchas for me and they helped make it a reality.

Spare Me

Jul 10, 2016

This purchase was to be the 4th we bought from them in 4 yrs. We went to buy a new SUV. Our biggest complaints are with the management & how we were treated. They told us financing was no problem. We chose our vehicle w/ a basic package. They didn't have the color we wanted, so we chose another. I wasn't happy, but knew they didn't have much I liked, so I settled. They did all the paperwork & we left with the vehicle. When we arrived home, we discovered the vehicle was infested with ants, one bit me on the ride home. I returned the vehicle the next day. They said it take a bomb to expel them, so they would keep the vehicle through the holiday weekend. Since I didn't like the color, I was given an option of test driving a different color. I left with the new color, only to get home & see this one had ants too, but not as bad. Our salesperson & I agreed I would keep this vehicle until mine was ready. On Tuesday, all seemed fixed, so I left with it. I arrived home & parked in our garage. I went out to it 2 hours later & discovered even more ants. I called them, but our salesperson was out until Thursday, so I was stuck. I opted not to drive too much for fear of being bitten again. Thursday morning, I ran an errand. After coming home, I felt a sting on my neck. I scratched & felt another one. I ran into the bathroom & found another ant had bitten me twice. I snapped a picture. I called my husband. He called them & was told that our salesperson was unavailable. They put us in contact with Mark Fisher, who had me go to the service dept & ask for him. When I arrived, they no idea who Mark was or why I was there. They sent me inside to the manager's desk, who brought me to Mark. He told me to sit & he left. He was gone for a while & returned only to hand me off to Jay, the asst mgr in the service dept. Jay told me they couldn't see any ants. I showed him the bite marks. He seemed unconvinced & showed no concern. I was moved into the waiting area & was told to wait. Before long, Jay came back & told me that I needed to provide IDs & a credit card for their file. They were giving me a loaner car. We were buying an SUV, so I assumed they would place us in an SUV. Nope! I have sciatica, so small cars are impossible to sit in or drive. This is why we were buying another SUV. They told me that they don't offer SUV loaners. I got my stuff & left. I couldn't take the stress, so I called my husband. He was put in touch with Ron Maiden. Ron's way of handling it was telling us there was nothing he could or would do, that I was stuck with the car until ours was fixed & it was scheduled to be done Saturday. I voiced how unacceptable this was, so he offered us a coupon book w/ a couple of free oil changes & some discounts on repairs. With his handling of everything, I told him I wanted to cancel the deal & get our original car back. He refused, telling us that the bank accepted the deal. We couldn't cancel now without facing legal action. I hung up on the 3-way call, telling my husband I was done. Ron claimed to him if there was anything he could do, he would. If that's true, why would you only offer a coupon book as your resolution? The next morning, Ron calls, telling us to come pick up our original vehicle. He killed the deal. How could he kill a deal if the bank accepted it & we couldn't back out yesterday? Well, he lied to us, either the day before or that morning. We can't verify which. My husband called the President, John Wendkos. He wanted an explanation. John knew about it & told us to pick up our new vehicle. The deal was complete & the ants removed. He was out of town, so call Dan Norris to handle it. We called Dan, but got no answer. He went to the dealership, but Ron knew nothing. Ron tried to bring Dan out, but Dan refused. My husband demanded our original vehicle. Ron promised it would be clean & gassed. It never happened. Our salesperson & the finance guy were the honest ones. BTW, beware of their hidden fees. They'll gouge you!

ccakins

Jul 9, 2016

They honored the USAA Car Buying Service price even though the vehicle wasn't in stock. This is the second car we've bought from this dealer and will be back again for a 3rd.

claudiahansley

Jul 7, 2016

This experience was not as smooth as my first Sonata purchase. The salesman and finance department were pleasant but not it took way too much time to seal the deal.

justice11773

Jul 7, 2016

We had a very good experience at Brandon Hyundai everyone was friendly and me to experience very pleasant and we would definitely recommend it the dealership

rickhoag1

Jul 6, 2016

We had great experience during our buying process. No hidden agendas and very open about all aspects of pricing. They were very open to all factory rebates and explained all the extra fees.

runfriedjr

Jul 5, 2016

This is the 3rd Hyundai we bought at this dealership and always were treated great. Our salesman Raymond has always tried to get us the deal we wanted. He was our salesman on all of our Hyundai vehicles.

corasimon44

Jul 1, 2016

We had a very pleasant experience at Brandon Hyundai and were treated like loyal customers and will continue to refer friends and family. We have always enjoyed Brandon Hyundai's customer service.

stacey_c29

Jun 27, 2016

I was not pressured to purchase a vehicle as with other dealerships. I went in knowing exactly what I wanted. I did my homework on the numbers. I traded in a vehicle. The deal was signed. Five weeks later, my traded vehicle has not been paid off. I have contacted Alexa Diaz, Dan Norris, Rich Hopp, James Life. There has been no resolution. I have also received loan amount from finance company. It is different than signed-balance due on contract. I was also excited about the free car washes. I took the vehicle in one day, only to wait more than 30 minutes at the service line with no one in front of. I was told by two people that someone would be right with me. One technician realized that I had been sitting for a lengthy time and told one of the other two workers who never stuck a head out of their booths to help me. Just unorganized. Go somewhere else!

rabassi9

Jun 26, 2016

the staff at brandon are by far the best people I have ever worked with on a lease. I have leased cars all my life from all types of different vehicles but none of the other dealers compare to the brandon staff.

christianc808

Jun 23, 2016

Ed Michaels was my salesman, He did a great job at helping me. Very courteous and a nice man. He even watched my two girls (Ages 3 & 4) while I was busy with the finance manager. Ed Seymour (Finance Manager) Was very helpful and courteous too! I Give this place a A+ rating. Great staff, great place.. Plus, I Love my new 2017 Hyundai Elantra.

rws123

Jun 23, 2016

my mother took her sonata in for a/c repair it only has 50k miles on it and the compressor went out, she is a widow on a fixed income and they said the warranty expired because of the months not mileage the price was $1200.00 to 1300.00 for the repair they didn't offer a reduced rate or even attempt to get it covered under the warranty since she couldn't afford to repair it she picked it up from the dealership with no air in these 90 degree heat and went home, wouldn't buy another Hyundai ever.

Jennifer Lewandowski

Jun 22, 2016

I cannot even begin to say how very good the experience I had at Brandon Hyundai was. This was the second car I bought in one week. I accompanied my daughter and son in law when they bought a car last Saturday. I had to come back and get one myself. Earl Kober was our sales person both times. HE IS THE BEST!!!!!!!!

lokat70

Jun 21, 2016

Great group of people at Brandon hyundai. I would recommend to my friends and family. Alexa was absolutely wonderful. She was the final piece to the puzzle that made my overall experience positive.

heineken007

Jun 19, 2016

All the folks were professional and great. It was a smooth experience and we are enjoying our new car...nothing more to say....car is good, deal was good, and have nothing more to say Thanks...

liz.kaplon

Jun 18, 2016

All personnel were helpful, knowledgable and polite. I was helped immediately upon arrival at each visit and know I got an excellent price and warranty. I can highly recommend the dealership to anyone.

renabennett49

Jun 18, 2016

I have been dealing with the Brandon location for years.....Love it!!! Every Time I visit, I am completely satisfied. I will never go anywhere else.

dennismharden

Jun 17, 2016

Had a great experience with Earl and Ed, and at the Brandon dealership overall. Very professional and courteous. I will return, to the Brandon dealership when I purchase my next car.

hazelsnits20

Jun 17, 2016

I cant remember the actually sales person that helped me. Every one at the dealer ship was nice and helpful .I like that I can go fact my car washed at any time

jgravlee2011

Jun 16, 2016

My overall experience at Brandon Hyundai was excellent. Ray was very helpful throughout the entire process. The entire staff made the process of purchasing a new vehicle easy and enjoyable.

kenfowler3

Jun 16, 2016

I purchased the car 6 weeks ago and do NOT have my license plates yet. The temp. plates are only good for 30 days. I could be in trouble if I am stopped by the police. WHERE ARE MY LICENSE PLATES???

carguyschrisrey

Jun 10, 2016

If you value your time and money - STAY AWAY FROM BRANDON HYUNDAI. During our first conversation we agreed to a vehicle in stock. Not only did the price change without the sales consultant telling me (were talking about $4k) -- They ran my credit (hard) for a vehicle I did NOT even know the price on!!! I called and tried to discuss the issue but the managers would not get back to me. One time I was told the call was being transferred to the General Manager but conveniently the line disconnected?! Hung up on me? Im guessing so. 3 Stars for this dealer is generous. Horrible dealer experience... Refrain from providing any personal information unless you are 100% sure you know the price your getting.

free04all

Jun 10, 2016

I was impressed with the knowledge of the salesmen and the service I received in leasing a vehicle. They were very easy to deal with and took several test drives with me so I could determine the best vehicle for me.

hemiddana123

Jun 10, 2016

This car has unbelievable features that my other car didn't have. I'm very satisfied with my car! Thank you for allowing me to express my feelings on my purchase.

lassalle1992

Jun 10, 2016

Overly joyed to drive my new car and say that it was sincerely given to me after all efforts to satisfy my needs were met!

kristyne.g.richardson

Jun 9, 2016

Initially, I overlooked the unprofessional behavior of the people I dealt with. My salesman was nice but really pressured me into leaving a beaming review or else he would not have a stable job. My finances were handled by a man who spent the entire time talking about conspiracy theories, which I didn't care as long as he got the job done. He completely dropped the ball though. My payoff for my previous vehicle took 6 weeks to get sent out and they continued to harass me even though I sent proof I sold the vehicle to this dealership. After finally sending them the check they called me a few weeks later to say my signature was missing from the documents! How is that possible?!? Maybe he should stop worrying about the end of days and work on being proficient at his job. I love my new vehicle and had a prior purchase at Brandon Hyandai that was perfect, but the current staff leaves much to be desired and shows a great amount of room for improvement. This has been such a headache I would hate for anyone else to deal with it. My best friend purchased a vehicle the same day and had the same problems. After contacting the manager they made promises then blew her off. Hyandai is an excellent company, do yourself a favor and buy elsewhere.

katerust

Jun 8, 2016

I was really stressed out because of my old beat up car. It was at the end of its life and had already stranded me twice. I am a single mother of three, so this was just a bad situation. I came in just to look at maybe buying a used car -- I thought my less-than-perfect credit would prevent me from getting a new car, but I ended up driving away with a brand new Accent that I really love. I was in shock as I left the dealership. I am so very grateful to be in a decent, new car that gets great mileage, a great warranty and maintenance plan!

moniemona

Jun 8, 2016

I am happy to know people do care. And I was treated with respect and everyone was polite. And Alexa was so caring even though my emotions were all over the place , She was caring and express with me be patient and they will explain everything to me and they did.

royreich

Jun 6, 2016

From the time we came in we were greeted cordially and provided with help Immediately, with no pressure. In just minutes we had our first ride with, and Had our questions answered. Appointments were kept, and we were able to make an informed descion to Purchase a new Hyundai.

amendez19

Jun 4, 2016

My wife and I recently lease a 2016 Santa Fe. Did not had a rear back up camera. As part of the deal the salesman said that, it will make an appointment to have one installed. So far no appointment. I took his word on that. I now realized that I made a mistake and did not had it in writing. I simply took his word on that. Other wise, I had my last 2006 Santa Fe serviced at this dealer for the last ten years with no regret and with a job well done

angelam

Jun 3, 2016

I had a previous experience at this location - my first time ever going there - that was less than stellar. In fact, it was just awful. I was so upset, I left a very negative review. And although they ended up not charging me for the minor repair, I was determined that I would not be going back here again for future service.A couple of days later, I was contacted by one of the service managers and I have to say that they did the right thing and apologized profusely and said that they didn't want to lose me to another dealership. They asked me to consider coming back for my next maintenance service free of charge and if they improved, would I continue to be a customer? I thought about it and decided that I would allow them to do my next oil change and IF I was satisfied with their work/service, then not only would I come back as a customer, I would write a new review letting folks know that they do care about their customers and want to do what they can to make things right. I did end up going back and was very happy with the service that I received. I am glad that I gave them a 2nd chance. If you find yourself in a similar situation, see if you can talk to the manager and work something out. I feel that this could be the NEW beginning of a good partnership. Consider it...

jeremy.earegood

Jun 3, 2016

Had a great experience. Afrim found the car that worked for me in my price range and everything I was looking for! Great place to buy a car!

awilds1

Jun 2, 2016

Job well done. Because of Mr. Scott I am the owner of a new car. Mr. Scott did not try to push me or make me buy a car. Mr. Scott was the right person for me.

capt_mrgn

Jun 2, 2016

With this Lease it marks the third vehicle we have had the pleasure of pining or leasing from this fine dealership. We are very happy of course!

rcjteam

Jun 2, 2016

Earl was great. The person that took care of our paper work not good at all bad attitude not friendly. Would not want to deal with him again.

Nstaley86

May 24, 2016

Once again, Brandon Hyundai has been amazing with their great customer service. My salesman, Earl Kober, knew exactly what I wanted, and made it happen! I highly recemmend him!!!

rsember1

May 21, 2016

Updated from 2013 elantra to 2017 elantra. I am happy with the new options. The new design and ride is a great advantage for a midsize car that is use on a daily basis.

flaguy_00

May 20, 2016

Earl is a salesman that listened and even had the color I requested. I will sure recommend him to other friends and family. I will be back to get my next car from Earl.

cottonwsmith

May 19, 2016

Staff was friendly but said that they could not sell the car for the same price as Fitzgerald Hyundai could and could not understand how Fitz could do it as "We are already loosing $1700.00" on the deal. They brought in two sales managers when my salesman and I could not agree on price. Since they were the only ones with the color I wanted I split the difference and bought it anyway. They need a new car wash crew too. Finance Manager knew his stuff and was quick too.

leititiat

May 18, 2016

Customer service at Hyundai Brandon was excellent a management was great and they answer all my questions can't I can't remember everybody's names but they were all excellent I most definitely will give a recommendation on to someone else that's looking for a car to most definitely go to your site I just really had a pleasant experience Hyundai Brandon thank you so much appreciate your help

pasley187211

May 17, 2016

My salesman Jason Ervin was great! Personable and funny during the entire process! Ed in finance was also a pleasure to work with. Thanks for everything Brandon Hyundai!!

heidishryock1

May 15, 2016

If I could do this all over again I would. If you want me to tell you personally how great my experience was, then just call me. I tell everyone. Still can't believe it. Never would have thought. Just the best experience I could ever have. Go Figure !!!!!

nina720

May 14, 2016

Truly enjoyed my buying experience with Donald. Hated my financing experience with Jamaal. He promised the extended Warranty for free. When my interest rate was more than expected the extended warranty was no longer free and would cost me extra every month. Jamaal became unprofessional and rude and spoke to me like it was my fault. James was very helpful and comforting during the experience and tried to make it better but there was little he could do. He gave me coupon book for free and discount services and offered to have my windows tinted for free. The coupons are expired but James ensured me they will be good in the future, I am skeptical about this. I declined to have my windows tinted as I was upset by how the financing went. A few days later i contacted him regarding having my windows tinted and he did not reply to my phone call or Facebook message. Mr. Norris contacted me regarding the financing issues with jamaal. He said he wanted to look further into my file and would get back to me. Nearly two weeks later I have not heard anything. Overall, I feel as though once I bought my car i was an after thought, out of sight out of mind.

theogradyfam

May 14, 2016

We had a great experience at Brandon Hyundai. Derrick was very knowledgable about the vehicle we were interested in. And when we picked up the car, Earl explained all of the amazing features of our new car and made sure that my phone was paired with the car. I highly recommend this dealership!

erinmariex

May 12, 2016

While my original plans were to buy a Nissan Juke or Jeep renegade, I decided to visit Hyundai after test driving both of those vehicles and being left with no impression. Brandon Hyundai reps were the most efficient with info (Jamaal did a full walk around the vehicle with me and explained all features in detail - no other dealership did that and even though I wouldn't have known to even ask for that - it made a huge difference in my choice so I'm glad he did), model/brand knowledge, courtesy and time management. The other dealerships seemed only interested in a deal when I informed them I had already decided on the Veloster after taking a week of careful consideration (too little too late for them). Im really impressed with the entire staff at Brandon Hyundai overall and appreciated the additional assistance from Mr. Norris. Hoping this trend will continue through the life of my vehicle as I purchased the extra warranty and car care protection. Brandon Hyundai will be my only place of service.

TheOneYouForgotAbout!!!!!!!

May 12, 2016

Bought car from Jason Ervin who was awesome to deal with. There finance dept however sucks. They will have people out in cars for weeks knowing they can't get approved then make them bring the car back...WHO DOES THAT!!!!There managment is even worse. Only manager there worth anything is Blaise Connelly. The GM Dan Norris who claims he's the owner owns nothing in that place. He runs the place like a pirate ship as they call. If he would just get fired or even a new owner and wipe out all the managment and finance then that place would do double the business. And also they have addendums on all cars when you can go anywhere else and save the 3 grand on the same car. There are still some good people there but at the end of the day that place needs new ownership badly. And all you have to do is type in the GMs name on Google to see why....go look on the Google reviews of that place and you can see why there rated at 3.1 out of 5 which to me they should be lower.

disappointed

May 11, 2016

We visited Brabdon Hyundai on a trip to Yampa, and visited them based on a price they posted on the internet under their dealership. The salesman showed us the wrong car, then a comparable car, then when we told hime we were interested in a certian car, could not locate. We found it on our cell phone, he told us after talking to a manager he would see if he could find the keys. Finally he returned with the car, which we agreed to buy, until the manager came over and replaced the salesman and talked about a $25,000 car and what they could try and do for ys. SInce the car was advertised on line for $13,000 plus (it did have a footnote about an additional $3,000 which we hoped to negotiate down a bit) we took this as a very bad sign and left. A TOTAL waste of several hours of our time.

efoley0

May 9, 2016

Leasing a vehicle was a new experience for me. I received good attention and each step was explained to me. Ed Seymour was particularly helpful with this phase of the purchase.

rhoede

May 8, 2016

I was helped by Nelson and he was excellent to work with. He helped me to get the right vehicle for me. He explained the service area, the car features and set up the phone blue tooth.

sharonmegyesi

May 6, 2016

This was a very enjoyable car buying experience. All of the staff was wonderful to deal with. Made the process easy and fun. I would definitely recommend the dealership to friends and family and would buy another car from them.

alloyd0427

May 5, 2016

If I come across anyone who is in the market for a new car, I will definitely recommend that they go see Earl at Brandon Hyundai. This was my third car-buying experience and by far my best. As a matter of fact, it was the only POSITIVE car buying experience I've ever had. No haggling, no back & forth, no frustration, no bait & switch, none of the dreaded aspects of a car buying experience that make you want to yell, cry, rip your hair out, etc. Every aspect from sales to finance was spectacular.

DrAbreu

Apr 27, 2016

Thanks to the folks at Brandon Hyundai for making my buying a car experience a great one. Love my new car and all the features that it has. 3 factors motivated me to make purchase: 1) safety 2) loaded features 3) price.

ofarinango

Apr 27, 2016

Great staff, willing to work with the customers to make sure We all have a very good experience, before and after the purchase. Excellent management support.

danandkonnie

Apr 26, 2016

this dealership is outstanding , everyone I came into contact with was very customer focused and professional.Dan Norris and Alexa go the extra mile to please the customer!

laloca.em

Apr 26, 2016

My salesman was perfect ( Derek Costa ) , Felt more like a friend helping choose the right care then a salesman. I would highly recommend him. He did mention other cars and even showed them to me but never once tried to push me into buying a car I didn't like. He always asked what I liked and what I didn't like about the car. I've been to other dealership and I can honestly say that this dealership is very friendly and open. I loved the atmosphere. Ed the guy that did the paperwork was pretty cool and went through everything ( the warranty,my first payment, Etc.)

johnneselorderichards

Apr 24, 2016

It was my first time at that dealership but it was an everlasting one.my sales consultant michael samuel is the consummate .,I will definitely tell my friends about my experence

keith71154

Apr 24, 2016

very friendly and informative, especially the ladies at the information desk, even though we had a rough start, it was a great ending, thanks keith and shelia

rc9999

Apr 23, 2016

All of the employees at the dealership were very cooperative and friendly. I was given a very informative demo drive of the new Equus. I would give this dealership a very high rating.

mlawler490

Apr 21, 2016

I am not a big fan of car dealerships. Jim John did a very nice job. Personable but not over the top. I ended up with a nice car. Well done.

okane296

Apr 21, 2016

had a very good experience. the salesman knew the vehicle and explained everything. the final price was what I wanted and the time to deliver the vehicle and financing went through smoothly. My wife and I were completely satisfied.

Ms. Biggs

Apr 16, 2016

I was approached by Mike S. Hecwas very nice and pleasant answering all my questions. But when we went inside i had to walk thru 5 tattooed men smoking. Then inside they tried to raise the price almost 6k over list. Raising the price by the amout if the rebates. Isnt this illegal??? Then we i dont agree his "boss" comes over and tells me that they are giving me a great deal.. how i ask, you are charging over sticker. My husband got upset, he tells my husband he needs to watch the way he talked to him then he gets up and we see a gun tucked in the back of his pants. Kinda scary considering we are in public. He comes back a sticker minus rebates and says this is it if you want it. If not take your business eksewhere.. wow. Who does that to customers as we are leaving. We hearsone say get them roaches out of here. Absolutely the worse place i have ever seen. And the boss having a gun. I can see why everyone buys at brandon honda and not here.

mupdike2010

Mar 29, 2016

I can't give an Excellent due to the communication issue while searching for my vehicle. But Raymond did an outstanding job! I would buy a car from him again. Good dealer and good experience.

ashleycruickshank11

Mar 28, 2016

My experience with Brandon Hyundai was phenomenal. I enjoyed the company of my salesperson and a few other associates, they were very thorough throughout the entire process and made me feel very comfortable. I would definitely go back to Brandon Hyundai for any future purchases. Thank you.

Richard Grayson

Mar 28, 2016

The service department should be burned down and rebuilt from the ground up (metaphorically speaking of course) I recently went to Hyundai USA Corp over an issue that has been persistent with my vehicle. The case worker at corporate tried his best to assist me in my plight against this willfully uncooperative service department. To ultimately no avail, they sent 10 emails that were not returned . When multiple case workers attempted to call. (Main case worker had a death in the family) they were promptly hung up on. What was the herculean task that Hyundai Corp was looking for the service department to do you may ask? They wanted a few service records faxed/emailed over. The way the service department responded is as if they were asking them to sacrifice their new born son to the elder god Cthulhu. I personally will never do business with this slimey service department again let alone the entire dealership. For any service needs I am going to Hyundai of Tampa . Which on a side note actually tried to help me in my plight.

erenefrazier

Mar 24, 2016

My overall experience was great during my new purchase and my salesperson Nelson did a fantastic job getting my car picked out and working the deal that was the best fit for me.

bcorrales93

Mar 15, 2016

My salesman Eric was pivotal in my decision in buying my car from Brandon Huandai - excellent customer service skills. Overall I felt that the dealership took care of me and the best interest for me.

ajsboukis

Mar 11, 2016

Very fast and easy. Salesman knew the car and its qualities. Took the time to show me the ins and outs. Made the finacial transaction extremely easy to understand and do.

ajosey

Mar 3, 2016

Great assistance! Fast turnaround and no hassle experience.. Thank you Earl Kober & Brandon Hyundai for making this fresh start a GREAT one!! I will definitely do business here again!

travelogue1

Feb 26, 2016

Living an hour from Brandon Hyundai, is well worth the drive! I used Earl Kober who is their internet salesman and he was great! This is my second car from this dealership and would not hesitate to recommend him or the dealership for great service! Best part is I priced the same car in Sarasota and saved a bundle by going there!

Jacob's Mom

Feb 19, 2016

I am busy & not a lot of time to visit dealerships. I worked with Earl Kober via the internet. He provided me all information that I requested. I drove to the dealership, test drove the car that we had discussed, and I bought it. Good price on my trade in, easy process and Earl was very helpful.

REALONE921

Feb 19, 2016

Overall I had a great experience with Brandon Heyundai. I will continue to service my vehicle there. Brandon Hyundai Tech where also very professional b

NDORSEY0

Feb 16, 2016

The experience I had at this dealership was much more then I had expected. I was treated with respect and feel I got the best deal I could get with my car.

REYLAW1

Feb 16, 2016

Another great experience purchasing from Brandon Hyundai! Love our car and Jim John. We are very loyal to this dealership--great customer service and servicing department. Jim John exceeds the 5 star rating!

Rich Grover

Feb 10, 2016

Around mid January 2016, I was pre-approved by Hyundai Financial for a new 2016 Hyundai Equus up to $65,000. I contacted Brandon Hyundai and set an appointment with Jim to look at my trade in (Kia Cadenza, SXL), after work. When I arrived at the dealership I was approached by another sales person and asked if he could assist me and I informed him that I had an appointment with Jim John.The sales person yelled across the parking lot to Jim who was standing under a tent with other sales associates that he had an appointment. At that point Jim's response was "He can wait...I'll be there in a minute!" That should of been my first sign to leave.Once Jim approached me he kept calling me the wrong first name (Roger) to which I corrected him a couple of times then gave up. Jim would not let me drive an Equus however he was kind enough to let me sit in one in the show room haha!After spending 45 minutes waiting for some numbers the Sales Manager provided Jim with a ridiculous car payment and trade allowance. It was clear to me that Brandon Hyundai did not take me seriously as an Equus buyer. The next day I went to Courtesy Kia and leased a Kia K900 (sister to the Equus). I was treated with respect and I was given an excellent deal. I leased the car and I have been thrilled with my purchase thus far. Thanks, Jim for giving me crappy service...your sub-par customer service pushed me to a different car and dealership. Talk about happy accidents!

knauss04

Feb 3, 2016

Earl Kober at Brandon Hyundai helped us buy not one, but TWO new cars. Even with two car purchases Earl kept it light and easy, fun and exciting. I have bought cars before and been a nervous wreck through the entire process. This was nothing like that. Earl worked with us on which models would work for us and on the numbers before we came in. The day seemed like a breeze with him. Go see Earl at Brandon Hyundai...I promise you will have the most easy, laid-back car buying experience!

ROBINGEZELLE

Feb 3, 2016

I am a true jeep fanatic, but I wanted to keep an open mind when I went to the dealership. After giving Michael my specifications, he was able to find a Hyundai for me. I am now a new owner of a 2016 Sante Fe Sport. Thank you Michael for your patience and professionalism. You are Awesome! I love my new Hyundai!

TMDUCKETT83

Feb 1, 2016

Jim John was fantastic. Took more time explaining the vehicle than anyone has ever done in my past experience elsewhere. Alexis went above and demand to accommodate me. I don't remember the finance guys name but he was great as well

NURSEVAL44

Jan 26, 2016

This is the fourth Elentra I have purchased and all from Brandon. It was very good also I was very satisfied with the service I was given

TRUDYTHOMPSON511

Jan 20, 2016

Good I wanted to work with this dealership because it is close to my house. I am glad we were able to make the deal happen.

KRISTIEELISEARGO

Jan 18, 2016

Shun was super helpful in finding a car that fit both my budget and my needs. He took time with me to find the right vehicle and made sure I was comfortable in the car. The process was very quick and I wasn't left sitting for any extended period of time. Easiest car buying experience ever!

NHILTON1295

Jan 18, 2016

Mr. Henry was extremely professional and was able to answer all my questions. I'm very pleased with the customer service and experience at Hyundai of Brandon!

XSOCIETYSSLAVEX

Jan 18, 2016

I have now bought two cars. My second experience was the best one so far. I wish finance department had paid off my car on time like they had promised but when I asked them to fix their mistake, they jumped through hoops to help me. It is a credit to their team that my experience was overall positive.

BOOCHOPPA

Jan 17, 2016

We love Brandon Hyunday excellent service!!! Earl Kober is brilliant!!! It's our 3rd time going back to Brandon Hyunday for our vehicle needs!! Always excellent service Earl always treated us like family!! We regularly go to Brandon Hyunday for oil change + other service, every one is professional & helpful!!

Disappointed in Hyundai

Jan 9, 2016

I've purchased for cars from Hyundai, two of which were from Brandon Hyundai. The last time that I came for nitrogen in my tires, I was informed that I had a hole in my tire from a nail. When I was shown the whole it was perfectly made. When I refused to buy a tire at the dealership as I had done in the past I was allowed to leave the dealership driving on the rim which was unsafe and left me feeling as though I as a long time customer didn't matter. I'll never buy from Hyundai again

JIMMY.WHITTLESEY

Jan 9, 2016

Working with Jimmy John was easy, and Alexa Diaz is the greatest asset that dealership has. She knows her stuff, and helped me understand many of the features, such as the Blue Link system, and downloadeda the app to my phone.

RHMCC

Jan 9, 2016

Was greeted in a timely manner and explained what I was looking for. Jim brought 2 cars for me to compare and let me drive each of them. Everything went well until the price negotiations began. I told them what my budget was. As usual in these situations, it took too long to arrive at an agreeable price. I ended up buying a lesser equipped car than what I had tested and was somewhat disappointed in the final cost.

JorgeS6400

Jan 4, 2016

Taken 3 of my Hyundai's for service at this location, not once have I felt confident with their work. 1) 2012 Sonata 40k miles: AC intermittent issues, blower would stop working. Took it to the dealer, since the blower was working at the time, i was told nothing could be done. Service rep advised me to take video. Managed to take videos in 3 different occasions in 1 week before taking the car in. Showed service rep videos that clearly show no air was blowing through vents. Was told they had to replicate issue at dealing before replacing any parts. Had to live with issue till I traded car in.2) 2014 Hyundai Santa Fe 5k miles: ABS sensor issue, brought in for repairs. Dealer replaced ABS sensors, now I felt vibrations while driving on the highway. Was traveling out of town and could not schedule appointment at dealer. Had to pull into a tire shop while traveling because vibration was significant. Both front wheels were out of balance because someone had knocked out the weights on the wheels. Had to get wheels balanced.3) 2014 Genesis Ultimate: Decided to trade in my Sonata and get something sportier. Purchased my Gen in May. The first time I washed my car (2 days after purchasing) I noticed one of the wheels had curb rash on them. I immediately contacted the dealer and was told that there was nothing they can do because i should have mentioned it during car delivery. Lesson learned. They promised me tints so I had to take back to dealer. Tints had tiny bubbles on back windshield, was told to give it a month because bubbles sometimes disappear with heat. Waited a month, bubbles still there, took back to dealer and was told i waited too long to notify them. (enough about purchase experience, moving on to service) After 9k miles on the car about 5 months after purchasing (i put about 20-25k a year on my cars), i noticed vibration during braking. Notified my service rep twice and both times i was told the mechanic did not notice vibration over a period of a month. I decided to drive 30 miles to Hyundai of Wesley Chapel and get a second opinion a week later. Sure enough, they found both of my front rotors where warped and took care of the issue under warranty. This dealer is bout 7 miles from my house but going forward i will drive the extra 23 miles to get proper service. You have been warned..

GJSUNSHINE

Jan 2, 2016

Jim John was very professional and cared about our needs and concern! We would recommend him in the future to our friends and family. The financing aspect was exactly what we needed.

SGROCOLRET

Jan 1, 2016

Second car we purchased from this dealer in the past three years. Both salespeople we worked with (Joey Soto and Earl Kober) were real easy to work with. Told them what we wanted (and what we did not want) in the vehicle. They made every effort to show us ONLY what we really wanted with absolutely NO attempt to upsell. I like that. No time wasted on stuff we could not afford or did not want. I really appreciated that.

GARY.PHELPS12

Dec 26, 2015

2nd vehicle purchased from Brandon Hyundai. I have always been pleased with this dealership. Professional sales staff and excelent service depart. Dealership stands behind the promises they make to the consumer.

SUSANLONGO

Dec 22, 2015

As a returning customer to Brandon Hyundai, after purchasing 4 vehicles, I had returned to purchase my 5th vehicle. I was very please with the service provided by the salesperson, the finance person and the general sales manager. I am. also very pleased with my new vehicle. And, since I have worked with the service department with my previous vehicles, I am sure I will continue to received excellent service when bringing my vehicle in for future service.

KHWALT70

Dec 21, 2015

Traded our car in for a new one on Nov 23,2015 On Dec. 16th we started receiving calls from hyundai finance aboot the car we traded in and when they could expect the payoff. We called hyundai of Brandon the same day to the payoff dept. And left a message to call us back. Never heard back from them so we called back on December 21st cause hyundai finance is calling us by this time 3 till 4 times a day on this trade in even though the new car was financed through them as well so they should have the contract that the car was traded for the new one. We left a message again in the morning Dec. 21 with Janice in the payoff dept. And still no reply back so we called again in the evening and asked for the general mrg. And wouldn't you know here comes Janice on the phone, so we explained what was going on and she stated that they had received the funds for the contract and wasn't sure why the payoff on the trade had not been processed yet, and to give her acouple of minutes to look into it and she would call us right back. Well three hours later no call back. We called again and got Janice on the phone who then tells us she needed the account number with hyundai finance cause she had called them and wasnt able to get no where with them. Really? First of all they were able to get the pay off amount on the car back on Nov 23th without me giving them an account number, second when we're they going call us to tell us this? After we brought this up to Janice she tells us she will call us right back. Well wouldn't you know, she has left for the day and no reply back from this place.

BELLADANCER08

Dec 15, 2015

Just a speical thanks to Mike for taking care of us again! Great customer service!! Our experience with Brandon Hyundai isbthe reason we keep coming back??

LAURAHEINRICH2

Dec 4, 2015

My representative was professional and attentive. Thank you very much Percell! All of the staff involved were very helpful. I would recommend your dealership to anyone.

lost1082

Dec 3, 2015

WE RECENTLY HAD OUR HYUNDAI IN FOR WARRANTY REPAIR AND WHEN WE FIRST TOOK IT IN WE WERE TOLD WE WOULD GET A CALL WITH AN TIME WE COULD PICK THE CAR UP AND WHAT ALL WAS WRONG AND NEVER GOT A CALL. AFTER I HAD TO CALL AND TRACK DOWN OUR SERVICE WRITER TWO DAYS LATER HE SAID CAR WOULD BE DONE MONDAY NIGHT OR TUE EARLY. WE CALLED ON TUE MORNING TO SEE IF THE CAR WAS READY AND WHEN WE ASKED TO SPEAK WITH OUR SERVICE ADVISER SOMEONE PICKED UP AFTER A COUPLE MINUTES AND SAID HES BUSY AND DOS'NT WANT TO TALK TO US RIGHT NOW. WE THEN HAD TO CALL BACK AGAIN TO TRY AND FIND OUT WHAT THE STATUS OF OUR CAR WAS. THE CAR WAS NOT FIXED UNTIL WED AFTERNOON. WHEN WE PICKED UP THE CAR YOU WOULD THINK THEY WOULD AT LEAST RUN IT THROUGH THE CAR WASH FOR THE INCONVENIENCE BUT THE CAR WAS MUCH DIRTIER THAN WHEN WE DROPPED IT OFF. I NOR ANYONE I KNOW WILL EVER USE THIS DEALERSHIP AGAIN VERY POOR CUSTOMER SERVICE.

CARWASHWILL

Nov 24, 2015

I must say, this was a great experience . The whole deal went very smooth and they took the time to figure what I was looking for and what my price margin was. They didn't try to sell me a vehicle I didn't want. I got the vehicle I wanted and at the price I wanted .

Edseymour 516

Nov 23, 2015

Tony Crane, the new kid at Brandon Hyundai, is Awesome. He is great to work with and will get you what you want with a great service attached. Love my Genesis!

KEN2

Nov 23, 2015

Fair dealer fair price. The do need to redo their misspelled signs out front."no parking, vehicles will be towed at owners expence" It is spelled expense.

KTEACHCOSMO

Nov 22, 2015

Great place to shop, people who understand what our needs are when buying a car . I like to go place where they will take me and meet my needs

CUCHINPR

Nov 7, 2015

It was a good service and expectations were meet. The overall of the expertise of all the employees was great and super helpful to understand the steps in buying a new vehicle.

kft

Nov 7, 2015

Brought car in 9 times in 9 months, for known issue. Between working with Bluelink, and Service, to resolve, must have spent more than 100 hours. Last time we were asked to leave car overnight, 3 calls and five days later, they hadn't touched the car, or returned calls. Went up there and was told they were waiting on a part. This was just for Bluelink! They changed, radio, then they changed mirror, and Bluelink said it still wasn't receiving signals from car.

WILLIAM95HALL

Nov 4, 2015

I went to many other hyundai dealerships before buying a car and brandon hyundai was definitely the best overall. I would recommend this dealership to many people especially if they want a quality car and quality customer service.

MARY.DELONG

Oct 21, 2015

We stopped in to see what their inventory for a Genesis Coupe Ultimate was. We knew what color we wanted. Jeff found one for us at another dealer. From there it was easy. He got us a good deal. It turned out very well.

stantussie

Oct 19, 2015

The experience was pretty good had a little problem but was handled on a professional basic. I do like this dealership and will continue with follow up service and will purchase another vehicle with them again.

ERIC_VILLASIN

Oct 15, 2015

Percell and Brennan were very accommodating and helpful during the showing and test drive. We initially test drove a car that apparently had some technical issue but then diligently found another similar car which I appreciated. Although I always find price negotiations uncomfortable, I was happy that the involved staff members, including the Hyundai regional sales manager who happened to be there, worked with me in getting the best possible deal for me.

RTONGER

Oct 15, 2015

Worked with Earl the internet person excellent sales person.Every option was explaned,very personable,easiest trade I have made. I wll use him again and recommend him to my friends.

cactipis

Oct 11, 2015

Purchased a brand new 2016 Hyundai Sonata Hybrid Limited. A few issues that I had were quickly taken care of by the General Sales Manager, Daniel Buchler. Overall I got a great deal on a fantastic vehicle and couldn't be happier! Thanks guys!

OLIVE10567

Oct 11, 2015

Great car buying experience - stress free! Thanks to Earl Kober.I was not pressured in any way.I knew exactly what I was paying; had all the details taken care of before I came in to purchase my Elantra. Only time I felt pressured was when I was with the finance manager. He really pushed the GAP insurance hard.

RSHAW3686

Oct 7, 2015

Great place to buy a vehicle. Friendly ,informative salesperson. Great car! I will highly recommend this dealership to all my friends and family. I'm so happy with my new car!

MDOLPHIN91

Sep 30, 2015

Previous car buying experiences left me feeling rushed, pressured and in a car twice the amount I could afford. Brandon Hyundai changed all of that, we looked at my credit and income, and made sure I was put into something not only that I could afford but that I also loved and would maintain it's value as they knew this was important to me. Earl "the Pearl" and Ed Seymour we're both so courteous while also being straight forward and honest which is something I had not experienced when buying a car before. I cannot stop saying wonderful things about this place, I love my new car and I love Brandon Hyundai!

2CATES

Sep 29, 2015

Very satisfied with our experience. I have always bought Ford vehicles but in doing our investigation, we were impressed with the warranty, features and prices offered.

Forscythe87

Sep 28, 2015

My wife was working with Rithy and called me in after getting a price that was extremely high compared to everything else we were offered elsewhere and saw online. While he flat out denied it, Rithy was trying to roll the price of a maintenance package into the price of the car and said he was discounting it. So yes he was discounting a package but still quoting us near retail for the vehicle. He told me that removing this package was not an option. I advised him about deals on true car and he went on to tell me that there aren't any dealers that use truecar anymore. This is a blatant lie as well. The worst part is that he tried telling me the promotions true car was using for pricing were for military only. I pulled up the exact promotion and he didn't even look at it saying it was for military. Dirty dirty dirty trying to take advantage of my wife like that. Its funny how we leave the lot and I call other dealers to get info on this promotion (Bonus Cash and Summer Cash), as well as look at the details online and guess what? It was a discount for consumers.Glad I didn't waste too much time here. Another dealer beat his price by roughly $4000 for the same exact vehicle which just so happened to be right in line with what everyone else charges without a ridiculous maintenance package. My wife on the other hand ended up going with a different vehicle all together, but I'm overall pleased she was smart enough to see someone was trying to take her to the cleaners.

MZALMITRA

Sep 22, 2015

I didn't expect to leave off the lot with a vehicle. The experience was far beyond what I expected and my rep made this 1st time buying experience seamless. Great attitudes and helpful spirits. Will definetly be shopping here again!

FULLOFJOANNE

Sep 21, 2015

Earl was great from beginning to end. All the employees are very nice and friendly. There was no pressure and that was the one thing I didn't want to deal with. Very nice experience.

Fyb1234

Sep 21, 2015

Best buying experience ever... They did everything the right way. I couldn't asks for a better experience... I will tell all my friends and family. Keep up the Great work.

BUSHREVE

Sep 17, 2015

Very positive interaction with Alexa Diaz, Purcell Cole, and Ed Seymour. I will return to the dealership because of their efforts and follow up. They are true professionals.

JOEJOYCE2

Sep 16, 2015

already have shared.stellar, stellar service, all staff I encountered was highly professiional. My sales person due to his overall professional demeaner should be considered for promotion immediately above his peers.

vanessa

Sep 15, 2015

i honestly can't say enough amazing things about how well my extensive repair was managed by Johnny at Brandon Hyundai. this was my first time bringing my car to this dealership as i recently relocated to the area and my '05 tucson was having some serious issues. Johnny hooked me up with a loaner vehicle, ensured a thorough repair, and did his best to keep me informed throughout the process. i will definitely be returning to Brandon Hyundai for any other service my vehicle requires. thanks to all of the hardworking staff and i'll be seeing you next time!

Jef1975

Sep 11, 2015

I was shopping around the Tampa/Orlando area for a 2016 Elantra. After going to 3 Hyundai dealerships, I ended up purchasing from Brandon Hyundai. To earn by business, they had to beat the best offer at the time...and they did. The transaction went smooth and without any pushy add-ons. Do your shopping and research then go to Brandon Hyundai. Jeff from Temple Terrace, FL

FLANIGS1

Sep 10, 2015

Driving onto a lot of a dealership is something most don't look forward to.... Nothing worst than being attacked before even getting out of the car. However, Jason Andrzejewski re-defines what all dealerships should look for in employees to represent their dealership and represent the car manufacturer that they are selling. Jason has a personality that you enjoy being around. I never felt rushed, pushed around, or felt like I was forced to buy something I didn't want. Jason was extremely friendly, kept things at a pace I was comfortable with and was respectful of my time and intelligence. If you ever want to buy a Hyundai or used car from Brandon Hyundai, I would recommend you speaking with Jason Andrzejewski. Thanks again and thanks to Brandon Hyundai for hiring the right person.

LOUNELI

Sep 9, 2015

I'm a return buyer on my 5 the car from this dealership. Specifically with Jim John. Will continue to come back due to the excellent service received.

GRIFFITHJL

Aug 28, 2015

Excellent car buying experience! Very friendly and informed staff ready to get answers and help. Will definitely recommend Brandon Hyundai to others and be back again to purchase another car.

KENJWEST182

Aug 27, 2015

They always give excellent service at Brandon Hyundai. It's a great place to buy a car or two!! Mike Dechiara made sure we got everything we wanted at a great price! We highly recommend this location and sales person!!

MARYANNK86

Aug 27, 2015

Excellent experienceEveryone was friendly and corteousI will buy from them again and recommend this dealer to family and friendsThis is an excellent dealership

MATTYJBABY81

Aug 27, 2015

My sales guy Earl was awesome. He was beyond helpful in helping me and even let me test drive more than once and even to my house. He did everything to make sure the Santa Fe was the best choice. I would recommend everyone I know to go see Earl.

GARYTHORN172

Aug 19, 2015

this is my third Hyundai from this dealership and I have always had a super experience . I have my own professional sales consultant, Mr Michael Samuel , he is the most decicated person at the dealership

RAMOUNDO67

Aug 13, 2015

Ray did perfect good job I will refer all my friends to him ,he know what was the perfect suv for me in perfect price ...Thanks again Ray

raptor

Aug 12, 2015

I had been told when I moved to Tampa, it always takes a long time to get service done here!I made an appointment( for 9:30am) this time since last time it took forever(2 hrs.) for an Oil Change. I can take it else where and get a Oil Change in 45mins tops!! But, I bought the Service plan when we leased the car. So, thinking if I were to make an early appointment, i should be able to get in & out fairly quickly. So, I arrive a few mins early attempt to get the service done (oil change and rotation,which had been done at my dealership in Ga. in 45 mins. without appointment. ) and I ask the guy who how long am I looking at? The guy says about ! Hr and 45 mins.! Shocked I said "with an appointment?" he replies, "Yes, there are people aged of you." There wee only 3 ahead of me when I made the appointment! Seriously? What's the point in making a appointment I asked the guy and he just shrugged. I left since I had to at 11:30.Wow! If you are that busy.... get off the budget and hire more ppl. to take care of your customers.

PURPLEGAL423

Aug 5, 2015

we purchased a Santa Fe Sport and love it. Very happy with the service. They did not have the color on the lot we wanted but got us what we wanted in 24 hours

BYRONCHIPHOLMES

Jul 29, 2015

We bought an elantra from Earl before and he was awesome. We were very happy to know that he was still there. We always get great service and attention at Brandon Hyundai.

LORR67CHARLES

Jul 24, 2015

I highly recommend Earl, John, and Blaise. Excellent customer service. This was my best car buying experience. They were extremely helpful on getting me approved with a great rate and payment that i needed. I Love my new Elantra.

MICHAEL.D1950

Jul 24, 2015

Andre Silva was my saleperson and a genuine pleasure to work with. JJ in finance was very professional and thorough. I look forward to working with them again.

BCOTTMEYER

Jul 23, 2015

This was my first car buying experience. I was anticipating sleaze bag salesman, and lots of pressure, but was did my homework, and was prepared for a loan already. So there wasn't a lot of the back and forth that there could have been. Everyone was pretty respectful of my wishes and time.

LVGOD48

Jul 23, 2015

The Sales person was good, the 1st financial officer in the big building was OK, but the rest is a VERY LONG story .... Price NOT worked out as promised at 1st, Trade in car was NOT totally paid off as told by financial officer. Just make sure you have in writing what you agree to, take a pic of what you agree to.... After the car was sold, did not get any call or follow up on their end ! Papers lost, I had to go in 2 times to follow up on the payoff for the old car I traded !!

LTAFT55

Jul 21, 2015

Michael, Matt, and Joseph were so very helpful. They provided the ultimate car buying experience. From the test drive through the fiance stage all three men were professional and made sure we had e every we needed to buy this car.

JACKROSE.DUNN

Jul 18, 2015

Michael DiChiara great salesperson, personality, easy to work with, asks all the right questions, what we were looking for in a car and what we were willing to spend as a monthly payment. Would refer him to a friend!

ALEXKYLEMITCHELL

Jul 17, 2015

Could my hav easked for a better car buying experience. Staff was wonderful and my salesperson even pulled extra hours to make sure I was fully taken care of, even when he didn't have to!

EMCCURRY0

Jul 17, 2015

Richard Hopp when out of his way to make us a satisfied customer, as did Jim John and John Herrick. This the third car I have purchased from Brandon Hyundai ans very satisfied with the maintenance department. Miss Brian very much.

R.HERNANDEZ.RUEDA

Jul 8, 2015

Great dealer and friendly puertorican Manager. Definetely will buy again from them in 5 years. Friendly sales person who went to their private lot couple times and stayed with us until 12:00am

JOHN_RITA

Jul 7, 2015

The salesmen took time to learn what I wanted and fulfilled my wishes rather than trying to sell me what they had the most of.

JANNETTE2801

Jul 5, 2015

All the staff from Brandon Hyundai are very professional. They are willing to help and they help you to get what you want without breaking your pocket. That's great.

JLKINNAMAN

Jul 1, 2015

We are very satisfied with the car and the dealership. All the staff are friendly and helpful. If the car gets the gas mileage predicted and holds up as well as our past autos, we will definitely visit this dealership when it's time to replace another vehicle.

KRISTINCULLINA

Jun 29, 2015

Be very aware of who you deal with in FINANCE. They will try to screw you over. Please pay careful attention and do not get dooped the way I did!

mayet

Jun 19, 2015

The car that we bought which is a Hyundai Hybrid is just the right car for me.I love the riding comfort and the other features that is included in the package.

JIMHARDY88

Jun 16, 2015

Brandon Hyundai and its staff are awesome. the best They were very professional in explaining all of the workings of the Sonata. I would especially like to thank Hunter in asking me what I wanted in my vehicle. I am very please with my Sonata.

JHARDEE7

Jun 14, 2015

Very honest and caring salesman. No pressure in the finance office.Overall, a very satisfying experience.We will shop for cars here in the future.

LKALUSA1

Jun 9, 2015

I had a very good experience with Brandon Hyundai and will definitely return for All my service appointments. My salesman worked very hard to give me the best price knowing I had shopped around for prices.

STRYKERFTN

Jun 9, 2015

I originally had a truecar estimate for another dealership and went to Brandon Hyundai to see what they would offer. They beat the price and put me in the car I wanted. I checked the price I paid against truecar and it showed "unusually low price." It was at the end of the month and memorial day weekend, so they may have had incentive to move vehicles, but I was very happy with them.

GRANNYPATRETIRED

May 28, 2015

Overall a woman's nightmare of not explaining things upfront. The lifetime warranty put on these cars for 2995.00 is a joke! I will tell everyone I can to never let that be put on their car. It was explained one way and when the paperwork is signed another warranty for another 1600.plus is tried to be sold to you for all the reasons your Hyundai five year warranty and your lifetime warranty is really just a joke and oh yes you really need this one to make sure your car is covered! During my initial drive of the car the price sticker with info had been torn off the car for some reason and so I relied on him telling me the truth of what was on the car. The one thing I was looking for, a navigation system,as I travel a lot, was told to me this car had one. I negotiated the whole deal in this car because of that very reason as I really did not like the color but because of what I was told was on the car and it was the only car on the lot I was told with all the things I wanted I proceeded with the negotiations only to find out after all papers was signed and check wrote it indeed did not have a navigation system. Very upset as I paid cash for this car and I am almost 65 and really wanted this to be my last car purchased. Shame on you for not being honest about all these warranties and what is on the cars. I am a disappointed woman in my car right now but Pedro was new and the other person who came in and did most of the sale is a seasoned person and should bring out all points on the warranties that come with this car. When it is in bold letters Five year or 60,000 miles you think it is bumper to bumper, loaner service covered etc...not true and the lifetime warranty is a real joke. Will not advise anyone to buy that warranty ever. Also need to pay attention to women. Our hand usually writes the checks, especially when we are single!

P.M.C.

May 28, 2015

I was over priced on a used santa fe. with not explaning the finance agreement. they did 84months.Never was I treated friendly. I put out a lot of cash. I have bought new vehicles and was helped by the salesman and finance person. If honest they shouldn't take advantage of a woman.They have a mother: sister: wife etc.

Nursepam

Apr 24, 2015

I was pleasantly surprised with my car buying experience at Brandon Hyundai. My sales professional Andre made me feel comfortable right away and was able to answer all of my questions. He made sure I understood everything and walked me through each step. I also appreciated Blaise, his sales manager for setting a fair price quickly. John in finance had a pleasant personality and kept the process simple as well as making sure I understood everything clearly. I am looking forward to purchasing my daughters car from Andre in August.

hpalmer973

Nov 23, 2014

One of the best experiences we've ever had buying a new car. We decided on the Equus, due to how amazing the car is and the great treatment we received from the salesman, Bill Kirk. He is an outstanding rep who does not use undue pressure, and he's extremely knowledgeable about all the vehicles, especially the Genesis and the Equus. You can't go wrong dealing with him and all the others at the dealership for that matter. Bill even followed up the next day after we purchased, just to make sure we were happy. A great car-buying experience all around!!

c63stevens

Nov 10, 2014

I dropped my 2011 Sonota off for service and was not intending on purchasing a vehicle. Well Ray Hobeika, definitely made it a wonderful experience and I now own a 2015 Sonota, that is absolutely beautiful.. Ray was so courteous, friendly and complete in all aspects of the purchase, even as far as showing my 3 year old how to open the door safely without catching her fingers. He meet every commitment he mentioned and went above and beyond to ensure the purchase was smooth and pleasant. Ray is a great person to work with and I definitely would recommend him to anyone that I know that is interested in purchasing a vehicle.....

jburton5377

Jun 12, 2014

Purchased a vehicle from here March of 2014. The vehicle itself is great. The dealership agreed in writing to fix a few things, like a knick in the window, and stated we had the original 10 year / 100,000 mile warranty. They are not honoring either, even though we had it in our contract, IN WRITING. We did get our window tinted as promised but only because we nearly threatened them as refused to leave. Now that I have an issue with the break switch I took it down and was told it wasnt covered. They refused to help. I just learned this part was a recall and they HAVE to cover it, however, they are still refusing. I would NEVER recommend this place to ANYONE. They will put things in writing but not honor it. They will be forcing us to use further action against them, which Im more than looking forward to at this moment. We have left about 6 messages with no returned calls about all of our issues, and no that is not an exaggeration. I've opted to take my car to an auto-body store and have them repair it and recoup the money at a later time from Brandon Hyundai. Absolute bad business practices.

Tampa2

Jun 2, 2014

I've dealt with dealership for service and warranty repairs too many times. Every time I'm left frustrated by poor customer service and workmanship.

kcwalensky

May 21, 2014

Customer Service = 5 - Jason and I kept in contact via phone and e-mail to make the deal at the dealership go smoothly. He even called me on his days off.Quality of Work - 5 - After purchasing the vehicle, I had to return to have a feature installed. I was in and out by the time I read my newspaperFriendliness - Jason and all of the dealership employees were great to work with. All of them said to call them if I had any problems.Overall Experience - I could not get any type of deal that I wanted in Sarasota where I reside. It was worth the trip to deal with Jason & Brandon Hyundai.Price - The price was extremely fair especially considering what the dealers in Sarasota were offering me.

aunfried

May 16, 2014

My husband and I were looking for a new vehicle. We started looking around on 5/8/14. That day we saw the 2014 Hyundai Accent, we liked it very much. But we wanted to look at the other vehicles that met our criteria so we went looking again on 5/10. We liked two other brand vehicles. However at that point we decided to go back to Brandon Hyundai and see what kind of deal they could give us. After some negotiation they were able to give us what we wanted regarding figures. Our salesman, Ray Hobeika, was terrific along with the finance mgr., Blaise Connolly. We appreciate the effort they made in order to make this sale.

llayorb10

May 15, 2014

On my visit to Brandon Hyundai, I was immediately greeted by Joe Rivas who was most pleasant and courteous. Excellent person.Would certainly recommend anyone wishing to purchase a new Hyundai. He showed me several Accent Hatchbacks and when I pickedout one, he took me on a test drive which showed how great the car is. My wife already owns a 2011 Sonata which she has had foralmost 4 years. We always go to Brandon Hyundai although we live in South Tampa. The service department is always excellentand when we make an appointment, we can count on getting in and out quickly with the work done professionally.When we decided to purchase on the next day, Joe came in on his day off to assist in the completion of the paperwork. And sincethen when I had a slight problem, I called him and made arrangements to come in the next day (Tuesday, May 13) and, as usual,he met me and everything was completed courteously and professionally and to my satisfaction.In my opinion, Joe has gone "out of the way" to be the best and most professional auto salesperson I have ever dealt with and Iwould highly recomment him to anyone wanting to purchase a Hyundai.The car is mine but it does have my wife's name listed first on the Registration.

STEPHY19800

May 11, 2014

RAYMOND HELP ME TO FIND THE CAR I WAS LOOKING FOR!!! SPECIAL IN MY FAIR CREDIT THANK YOU RAYMOND SURE I WILL SEND ALL MY FRIENDS TO BUY FROM YOU. I LOVE MY VERACRUZ

mbg3682

Apr 26, 2014

I went with my husband to look for a new car. I hate to go car shopping but Jimmy John made my experience and much more enjoyable and easier one then in the past. He was very helpful and informative and I appreciate all he did for us. Will definitely recommended your dealership and him to our family and friends.

CBURKE23

Apr 21, 2014

I went to Brandon Hyundai thinking they weren't going to be able to help me, well I was wrong! They got me in the car I needed to be in with the payments I needed to be at! I was out of there in no time at all! Thank you again!! I would recommend anyone to buy there! Chris Burke

joekai

Apr 13, 2014

Mr.Lopez spoke to me in terms i could understand. and treated me as valued customer. Great salesman, thank you Fabian. And all involved in getting me into a vehicle.

Winny42

Apr 11, 2014

I have had previous experiences with the Brandon Huyundai dealership but was encouraged to try another. However, because in the past I was treated with respect and sales persons with a caring nature I decided to return and I received the exact treatment I would of with the Mitsubichi 0utlander. I am pleased with it. Thanks

rbermudez61

Apr 7, 2014

this was my first car and raymond did a spectacular job. he found me a car that fits my budget and that i liked. he had a great personality and continued to ensure me that he will make me very happy

VCHS

Apr 5, 2014

Before I went to look at the Outlander Sport, I spoke with Captain William Kirk and explained exactly what I needed. The length of the car. The distance from the car to the hitch. The width of the platform for my wheelchair scooter. The difficulty of getting into the height of an SUV. Total lengh had to be shorter than my 220 inch garage. Bill had it all figured out by the time I got up there. He had even contacted the wheelchair lift company to make sure that the Sport would take the hitch that was required for the hitch and the platform. Then he suggested adding running boards so that I would have more ease in entry into the SUV and he made sure that the running boards, hitch, and wheelchair lift were all installed before I picked up the SUV! The entire experience was absolutely amazing! Bill Kirk was just super! I have never been so well treated and respected at a car dealership!! I will be back when I need to purchase another vehicle!! Thank you, Captain Kirk, Chris, and Brandon Mitsubishi!!

dekink

Apr 3, 2014

My 2014 Tucson, with less than 4000 miles on it would not operate this morning. I called for Hyundai road service, and they came, looked at the car and said they could not help me and I had to call my dealer. I called Brandon Hyundai, where I had purchased the car, and the service department said they could not help me, I had to call for road service. I called road service again, a different truck and service man came and told me he could not get my car out of the garage because it would not start so he could not get it out of park. I already knew it would not start, that's why I called in the first place. I called the dealer again, again I was told they could not help me and I had to call for road service for the 3rd time. This time the first truck came back, used my key to take it out of park and towed it to Brandon Hyundai. All of this took 3 1/2 hours to get done. The man I talked to in service was not at all helpful, or even pleasant. 3 hours after my car was towed I called the dealer and was told my car was not there yet. I called the towing service and they assured me the car had been delivered. Eventually the service department did call back and told me the car was there but they could not work on it until tomorrow.Is this what I can expect from Brandon Hyundai regarding future service needs?I must say, I was forewarned about the horrible service I would get, but after being a faithful Hyundai owner for 12 years and having nothing but 1st class service I discounted those negative remarks.As they say, live and learn.I must add that when the dealer called back to tell me they could not make the car fail in their shop that I do understand that problems may come and go. That said, it does not give me a warm fuzzy feeling about the car failing again. The dealer did send a car for me to retrieve my car and I did appreciate that.

felmart619

Mar 18, 2014

I just want to say that the care and time and helpfulness of this bunch of sales people and finance people, made our purchase of our new Genesis well worth coming back to Hyundai! We have owned Hyundai's since 2001, and I always keep coming back because of the way the sales staff always make you feel welcome and comfortable!! I just wanted to commend the Brandon Hyundai for their great customer care and how they listen to what you are looking for and what you need to make it happen! Thanks everyone! Hyundai should be proud for a great staff at Brandon Hyundai!! Keep up the great work!!

2Linda

Mar 1, 2014

I want to say that I was not expecting to deal with a salesman, Jason Ervin, so honestly. I've seen other salesmen, who were interested in "making a sale", but Jason took my 'want' to the level I needed. He showed compassion in selling a car in what the 'customer wants'. I was not expecting to make the commitment of 6 years, but he worked hard in getting me what I wanted to make it a deal. I am VERY HAPPY with my Veloster... the best yellow car I will have and own... for a long time to come.Thank you Jason.... you made my dream car come true!

Cocacola1971

Feb 18, 2014

Great salesman to deal with. He was honest, personable and patient during the whole process. Had a few issues with the car and when I came back he took care of everything for me. I will definitely recommend him to anyone I know.

scottbaxley33

Feb 18, 2014

My wife and I each bought a car and had a great experience at Brandon Hyundai! Raymond Hobelka and Graham Marshall were great to work with!

tracytszoo

Feb 17, 2014

I had done some research on warranties and new vehicles and I was pretty sure we would go with the Hyundai product because of the warranty, we were greeted warmly by Red and he took a lot of time with us to be sure we would be happy with our purchase and gave some great advice. All of the staff there was very friendly and accommodating and overall I would give our experience and A+! Thank You Brandon Hyundai for the great experience and we are happy with our new Sonata!!

dpeck2000

Feb 15, 2014

I was looking to purchase a new Elantra GT, when I came into Brandon Hyundia. My salesman was Lee Fiske he was kind enough to show me a certified preowned GT that was more affordable. It had a lot more features and was still a 2013 which meant it is covered by the 10 year warranty. He worked really hard at getting me what I feel a good deal, I got the best trade in price on my 1998 Pontiac. I am very happy with my new car. Lee has been extremely helpful in answering any questions, he even tracked down the missing spare key. I really think that I would recommend them, they worked hard to get me a great deal.

yukirodriguez1

Feb 15, 2014

LOVE LOVE LOVE !!! So appreciative for raymond!! and the crew!! Wonderful experience will definitely recommend a million times. Go buy from raymond !! You won't regret it.. He's the guy Brandon Hyundai is the place to go! (:

AKacer89

Feb 14, 2014

I went to this dealership previously and was helped by a very kind caring gentleman named Will Schupe. These are traits you DO NOT FIND in this shark like business for a salesman. My credit was not great and i knew i would be having to put money down along with a horrible interest rate. After selecting a Hyundai Elantra and signing paperwork i left satisfied. If only this were the end. I was called 2 days later by Will saying for some reason this car didnt book out right for the bank and that i must return the car. Amazed, being the kind person Will is, he assured me there is another used car they could put me in which was my only option. A Ford Fusion. I didnt love this car by any means but i needed a vehicle. After going through the strenuous process again i was sent off. Before pulling off the lot i noticed a loud clunking noise coming from the vehicle, and the tire pressure sensor fault was on. I immediately called my salesman Will and i was directed to the service manager to schedule a time where i could bring the vehicle in for inspection. GREATTT i thought. I thought this vehicle went through their "150 point inspection" already. After a week of driving this lemon around i finally was able to find out what was wrong with my newly bought vehicle. Tire pressure needed to be fixed which they couldn't do, and the engine mount was bad. Both of which had to go to Ford to be replaced. Lucky for me this was still covered in what was left of FORDS POWER-TRAIN warranty. Before i could go there though, I HAD TO go find my salesman, get him to speak to his management about getting me a "we owe" on these parts for ford. GREEEAAATTT more running around on my part. After waiting for 2 and a half hours at Hyundai i finally got my car back and was on my way to ford. WHERE I WAS TREATED LIKE A KING, by the way. Now they told me this engine mount would take a day or so, and the power-train warranty doesn't offer a loaner vehicle. Mind you my vehicle is at Ford Still. The service tech at ford assured me to call your salesman and IM SURE they will put you in a loaner, if there is anything wrong with our vehicles and they have to be sent to the manufacturer we provide the loaner. GREEAAATTT NOW HYUNDAI CAN HELP ME :D! i thought.....Before going to get my vehicle from ford because i needed something to drive i took yet another trip to Hyundai to speak with Sean the "management". He said they had no loaners available and because of insurance issues they couldn't give me another used car to drive to the next day or so. THANK YOU HYUNDAI you have now inconvenienced me in 4 different ways. I asked Sean, man i just bought this car from you is there anyway you can help me, i need a car to drive. At this point i was belittled by my credit and judged as a person due to my credit. "I've already helped you and put you in a car." Really? Because last time i checked IM THE BUYER! My great salesman Will, then gave me a ride to Ford to pick up the LEMON i bought so i can reschedule to have the car fixed during the weekend when i didn't need it for work. Infuriated i requested to speak with the owner of the dealership Dan Norris. This man was friendly, listened to everything i had to say and apologized frequently. Does he care what his consumers feel? Sure, ill give him that. After explaining all of this to him he told sean he should have put me in another used vehicle off the lot with dealer tags to drive if there is no loaners available. Also he offered to put me in a loaner at this point. Really? Ive already taken my vehicle to ford once, came up here to beg your management for a vehicle prior to picking it up so it can be fixed, Had my salesman give me a ride to get it to reschedule, now ive came back up here to complain to you, still with a broken car, AND NOW YOU ARE WILLING TO GIVE ME A LOANER? For what? ive already scheduled an appointment for tomorrow to have it fixed, on a Saturday when i dont need to get to work. Oh and he offered to detail my car again. Thank you for the offer to make a "crappy running" car look great! AVOID THIS DEALERSHIP! AVOID THIS DEALERSHIP! AVOID THIS DEALERSHIP! SAVE YOURSELF THE HASSLE I HAD TO GO THROUGH.I hate to say this because great salesmen like will are punished by his management. Less sales for people who genuinely try to help. STAY AWAY FROM THIS DEALERSHIP!!!!!

callie2011

Feb 14, 2014

VERY happy with our experience at Brandon Hyundai. Bart Creamer was a great salesman, knew just what we were looking for and Sean Singh made it happen! Thank you for your excellent customer service!

justinth

Feb 14, 2014

Ray and all the managers went the extra mile to get me exactly what I wanted for a price I felt comfortable with! Thank you for everything

teknrd

Feb 14, 2014

This was my first brand new car and Will Shupe made the experience very enjoyable. He's very friendly and very considerate to all a customer's needs, even when neither of us had eaten dinner yet. He worked with me well into the evening and did so without complaint. I would send any one of my friends looking for a car to see Will!

karenindimine11

Feb 9, 2014

I went to alot of dealers and they all told me the same thing that they couldn't help me and treated me like a criminal. But brandon Hyundai treated me like a human being and listened to my needs. I got the pleasure to deal with Blaise jason and a manager named sean they were nice and and made buying a car fun and pleasurable. Needless to say I got a great car and will send all my friends and family there. Thanks Brandon Hyundai I love you guys.

dwalden2014

Feb 8, 2014

Brandon Hyundai was for my first stop for car shopping. I wasn't planning on buying anything. I just wanted someone to walk me around and help me consider some options for a possible purchase. The first person to greet me was Jason Cortez. With a great smile and firm handshake he welcomed me to the dealership and brought me in for a chat. He was a great listener and I felt comfortable working with him. After a few minutes of talk of what I was looking for, Jason was able to bring it to the table. 2011 Hyundai Sonata. It was a great looking vehicle. He took the time to go over the bells and whistles then took a comfy ride around the block. It was a smooth ride. Soon after he came back with some numbers that seem to fit my budget. And before you know it, I was driving off the lot with a new Sonata. I can't thank Jason enough for being patient with me. I appreciated his efficiency and professionalism as a salesman throughout the whole process. I would recommend him to anyone.

Ctwideco

Feb 4, 2014

I have always detested the idea of buying a car due to previous experiencesAt the Brandon Hyundai, they made our experience a very pleasant one. We were in and out quickly and efficiently.

sudevm

Feb 4, 2014

Everyone in the dealership was freindly,courteous and helpful. Overall it was a pleasant experience. This was our first trip to any Hyundai dealership and got out with the car.

leilanipare

Jan 31, 2014

Excellant service. Shawn listened to exactly what I wanted as I was very specific. I was on a very short time frame and was able to get in, make my selection and get out in about the amount of time that was expected.

arwen192003

Jan 29, 2014

My dealer was Rithy Sou and he was very friendly and helpful, and he was able to get me a good deal on my car. He even came in to work on his day off for us. I would definitely recommend Brandon Hyundai and Rithy Sou.

rspath

Jan 29, 2014

Received quality customer service car and felt taken care of, not driven away. This dealership far exceeded my expectations and I will always return for my future automobile purchases.

James1553

Jan 28, 2014

The dealership will stand behind the products they sell even if its used and they guaranteed to make you happy. when I had to bring the car back for service Lee Fiske what's right there making sure everything was done right.

beautiful2

Jan 27, 2014

I came looking for a car to fit my needs and payment- my salesman was shawn Jacobs which I must commend was very pleasant and directed me to the car I was looking for he stayed with me until I was satisfied with the deal and payments. Shawn is a very pleasant saleman to your dealership. Thank you shawn, linda sokol

frontend34

Jan 27, 2014

Our experience was excellent. Shawn Jacobs knew that Mr. Norton has a bad neck problem and that was the reason for purchasing a new car.He needed something with a large entrance so that he did not have to bend getting into the auto. Shawn was great and found us the perfect car. We are having the car touched up on Wed,. and hope they do as great a job as Shawn did selling it.We are waiting to receive a second key which is being looked into.

Tabyxo

Jan 26, 2014

Everyone was super nice and willing to help. Very friendly and professional at the same time! :) great environment and everyone was happy! Lee was the most nicest sales person I have ever met and Mo was the most help I've ever recieved!!! I appreciate you alll soo much

SEMPERFI68

Jan 25, 2014

EVERYTHING THAT TRANSPIRED WAS CONDITIONRD ON MY CONVENIENCE, COMPREHENSION OF OVERALL DECISION MAKING, AND CONCERN FOR MY SATISFACTION. WELL DONE. AND THANKS FOR THE COFFEE.

Bigwavedad

Jan 24, 2014

Lee was very prompt, curtious, flexible, wiling to make sale happen. Lee was attentive to our needs and desires. Lee was thorough in his explanation about vehicle and very appreciative once sale was made.

corenafristad

Jan 24, 2014

lee did an awesome job. he found me exactly what I was looking for. my son in law accompanied me and was so impressed with the dealership and lee fiske that he also purchased a new vehicle.

sumadre

Jan 24, 2014

Mr. Lee Fiske was courteous and efficient. He answered questions honestly and directly. No tricks, no deception. Overall a very positive experience. Mr. Herrick, the business manager, was very efficient and clearly explained the warranties, etc. It was a Mitsubishi Outlander SE -this goofy form does not allow for alternative selection other than Hyundai.

rickmondelli

Jan 22, 2014

I went to the dealership the week before christmas 2013 to look at a used toyota tacoma thinking I was gonna be in good hands because a friend of mine just started working there as a sales manager. We what a mistake that was. I told him that I was interested in the vehicle and had a trade, so I asked him if it was something that would work with the financing, he said "NO PROBLEM".. Well it was nothing but a problem because I got nothing but the "Run Around" for two weeks. Thinking that I wasn't going to get treated like this especially from a friend but I did. I had to call him if i needed to know what the status was with the financing. He would tell me to call tomorrow, I will have an answer for you. Well tomorrow came and he was off!! Then I had to call once again and he said if I got a Co-signer the deal would go through. So I got a co-signer and guess what, the deal never went through. And again, I had to call to find out that answer. So two weeks of a disaster I finally called the GM of the dealership. Well that was a big joke too. He let me know that he covered his tracks before talking to me and spoke to "my friend". So that got me know where.So I went to a toyota dealership which is where my so called friend worked at, looked at a brand new 2013 car, filled out financing paperwork, got approved for 6.25 % financing and was out the door in 2 HOURS with a new car. And here my friend at brandon Hyundai was telling me I was gonna have a rate of maybe 12-18% !!! WTF. REALLY..Is that what friends are for? if thats the case, I would rather go to a stranger and get a better deal. And thats what I did !!! If this is how this car dealership does business then how the heck are they still in business. And how does this General Manager let his employees represent this company. STAY AWAY PEOPLE!!!!!

garciae402

Jan 20, 2014

Referred by my friend Patty, I arrived to Brandon Hyundai hopeful to be treated right, just, and fair. Jim John, Sales Rep had been notified and was waiting for me. He was a gentleman, extremely patient, understanding, and caring. He was steadfast until he found the perfect car for me. Jim John along with Sean, Blaise and Dan became a caring team to provide me with a plan that will help meet my current and future needs. I am extremely grateful to my friend Patty for referring me to Dan & Jim at Brandon Hyundai and look forward to a partnership relationship as I am eager to refer my customers so they too can find their automobile need with the EXCELLENT CUSTOMER we all deserve. Thank you and God bless you with a prosperous year of sales.

jasper24

Jan 13, 2014

Rithy Sou did an outstanding job selling us our 2014 Sonata SE. He was professional, knowledgeable, and honest. Rithy Sou went out of his way personally to make sure that the vehicle that we chose was located and delivered to us himself. He gave us great customer service from the first time I met him on the lot and continues to do so. Sean worked with us to get us the best price possible.Sean also has given us great customer service and we greatly appreciate it. We would definitely recommend this dealership to friends and family in the future.

jme187211

Jan 11, 2014

Jason was extremely patient with me and my husband. He was one of it not the most nicest and funniest sales person we ever had. The manger Sean was really nice as well and he got us a really great deal. We love Brandon Hyundai we will buy all our cars from them for now on.

tacklebox

Jan 4, 2014

Byron was very busy the Sunday I stopped to look at the Hyundai Tucson, he had been very helpful to me over the phone nd I decided it was the model I wanted so another salesman stepped in to help, he was a little pushy but all things aside I was happy with the deal plus John Herrick was very helpful. I did not want to finance but he told me If I did for a number of payments I would qualify for rebates so that's what I did and expect to pay the vehicle off in six months.

z33k3369

Jan 4, 2014

Bought a new Hyundai Sonata Hybrid today. Ed Seyomour was my salesman and he was a pleasure to work with. No BS, up front, and really worked with me to get the deal I was looking for. Ed went the extra mile and got it done. Thanks!

mmm07g

Jan 3, 2014

Everyone was really helpful and I love my car. They worked with me to grt the car I wanted and adjusted the price to meet my range.

JaimeCuevas1234

Dec 19, 2013

On December 5th I visited Crown Hyundai of St. Pete due to an issue with my airbag light on. Mr. Jarrett Ziemac told me that they had no issues fixing my car at no cost due to that it seemed that Brandon Hyundai had supposed fixed the issue prior of me buying the vehicle 16 month ago. He said that even though was more than 12 month ago that he would call Hyundai manufacturer to see if help from them was available. He called me 2 days later and informed me that the manufacturer had no issue fixing the issue and that the original part was updated. I asked Mr. Ziemac if there would be an issue taking my car to the original place of purchase and getting it fixed at Brandon Hyundai. Not a problem!!!! Yeah right!!! So I did. On Dec 11 I took my vehicle to Brandon Hyundai and explained the situation. After 4 hours of waiting, they come back and said, "Sorry but we can not help you" "part is out of warranty" I explained what I had spoken to Mr. Ziemac at Crown Hyundai and they told me, " we do not care what other people say" "it is how it is" I expressed my thoughts about the whole situation to the service manager and he also said " I can not help you". After all, this comes from the dealer who sold me the car.On Dec 13th, I decided to take my car to Crown Hyundai again and see if the could help. What you know, they actually fixed my car and without charge to me. I thought I might have to pay for some labor or part but, no, they explained to me that manufacturer knew this problem with that specific part and that there was no charge.By the way, I do have receipts from both facilities. It is totally incredible to me that, a total stranger company would go the extra mile to help you but, the ones that you thought they would, gives you the cold shoulder and experience such a bad service, after you make a purchase.So, I would have to say to all the people in the process of purchasing a Hyundai vehicle, "Do not go to Brandon Hyundai, Bad service" and if you want to be treated like a good customer, "Go to Crown Hyundai in St. Pete".Enough said.....Jaime Cuevas

Mesha09

Nov 15, 2013

I wouldn't recommend this place to my worst enemy. Me and my family were treated like dirt and left to walk home. Worst place

kathydixon946

Oct 29, 2013

My very first experience at this car dealership was January 2012. Earl Kober was very helpful throughout the entire process. At that time I purchased a 2012 Hyundai Accent. Recently, October 2013, I was involved in an accident. I immediately contacted Earl.. WIthin minutes Earl responded back to me. I told him what happened and he said not to worry he would be more than willing to help me with anything I needed.. Earl is amazing I told him what I needed and what I was looking for and Earl rose to the occasion. Not only did he find what was in my price range, he found the car I was totally overjoyed with.. The entire process was very quick and painless..He really listened to me and was very helpful to me. I am one very satisfied customer of Earl Kober, and I will continue to do business with him and refer clients to Earl..

TannerAllen

Oct 27, 2013

I called the dealership to speak with someone in service about my maintenance concerns as my Santa Fe neared the 100k mile mark. When Dusty in the Internet SALES department answered my call I was, to be honest, a bit short with him since I feared he'd subject me to an unsolicited sales pitch. "I JUST WANT TO TALK TO SERVICE!". Dusty was unwavering in his friendliness and professionalism in spite of my attitude. The service team had left for the day when I called but Dusty spent a half hour answering ALL my questions even though this obviously is not his job and it would have been easier to just say "call back tomorrow". Only at the end of our conversation did he briefly mention the "exciting offers" available for loyal customers like myself and how if I was at all interested he'd gladly go over them with me. I was so impressed with Dusty by this point that I let him give me the "pitch". Turns out he was able to peak my interest and we made an appointment for me to come by to LOOK. When I arrived he had already pulled 4 vehicles of interest to me around the side of the building so that they were conveniently compared, I appreciated his sincere respect for my time. After driving several models the new Sonata hooked me even though Im an SUV guy. I let Dusty show me pricing on the car even though I was just LOOKING, one thing led to another and by the time it was all over I wasn't LOOKING, I was OWNING! I had ZERO intention of purchasing anything that day but the car, the staff, and especially the deal were all too good to pass on.I HIGHLY recommend you give these guys a call if you're thinking of getting a new Hyundai or even Mitsubishi since they sell those as well. If you do ASK FOR DUSTY IN INTERNET, you won't be sorry you did. Better still, tell him Tanner referred you since they offer their buyers cash for referrals and I wouldn't mind getting a few unexpected checks in the mail lol

adashley

Oct 26, 2013

After hearing from a friend what a great experience she had buying her car from Brandon Hyundai, I decided to give them a try. They did not disappoint!! Tracey and Wade were awesome! I found several cars I wanted to look at online, and they were very professional and knowledgeable about their vehicles. I will be buying my new Santa Fe from them!!

eliza.puente

Oct 26, 2013

This was a HORRIBLE place to go. I wasted my time at this place. I was told we would have a deal and everything looked good. However 3days later, I heard absolutely nothing. I went up there to talk to a sales manager and they told me that everything they promised me 4days ago was wrong and that we couldn't do business. I WOULD NEVER RECOMMEND THIS PLACE TO ANYONE! unless you want your credit ran for days in turn dropping your score daily so you can't go no where else.

mycoupons77

Oct 24, 2013

Ed went above and beyond to work with Earl in sales to meet my needs for the specific vehicle I wanted and at the price I was looking to pay. Ed did a fantastic Job! Thank you both. Larry

kristinraetruman

Sep 17, 2013

I bought my car a year and 6 months ago from Brandon Hyundai and have had the WORST experience ever. I would never recommend buying from your dealership to anyone I know. It all started with my sales experience, they say that you will get free oil changes for a year. However, in reality you only get 3 in a year. I had to go back three days in a row right after purchasing the car because there finance department was having issues getting everything correct. I have had to take my car in 4 times for recalls since I purchased it and I purchased the car because of the great gas mileage and soon realized that was not the case and the only thing you have done regarding that is reimburse me only for a fraction of what I would save with the mileage. Then on my recent visit that broke the camels back, my car was making awful noises when I would turn and felt as if the tires where going to fall off of my car. I brought it in Saturday the 7th to have the problem looked at and have my oil change done I also told them that my low tire pressure light was on. We told the sales guy what the issues were and they stated they would have it fixed. We dropped of my car and not even an hour later the sales guy asked us to come back because they couldn't find the issue. Keep in mind it was a very noticeable problem and we don't live in a close proximity just to stop by all the time. After driving the car ourselves with one of the service people they found the issue right away it was my axle. We pulled back into the dealership and they had to check if the part was in stock and of course it was not. Well this was another issue because we would have to take it in again the following Saturday to have it worked on and they said it would take all day. This would leave me without a car again all day and I had Dr.s appointments scheduled that day. So the service guy Johnny told me that I could drop off my car on Friday the 13th and pick up a loaner car for the weekend. Come Friday I came to drop off my car and pick up the loaner and they stated they had no loaners in stock and Johnny was no where to be found when he said he would be working that day. After showing how upset I was it took them 20 minutes to find me a loaner car to drive. Also from the time I took it in on the 7th and told them the issues and about my low tire pressure light being on they stated they fixed it and put air in my tire. Then come before Friday the 13th my tire had gone COMPLETELY flat twice. I called the dealership to notify them of this. When I brought my car in on the 13th I let them know again what was going on. After have my car there all day Saturday and Monday I picked up my car yesterday and they told me all the problems were fixed and my tires where good. This morning I wake up to a flat tire again. Completely unhappy and will never buy from your dealership ever again!!!!!!!!

rcl09d

Aug 23, 2013

Brandon Hyundai of Tampa is an unethical and poorly ran car dealership that does not honor its own policies. I found a certified preowned Hyundai Genesis 2013 listed online for $27,500 and 1,597 miles. I called the dealership to ask them if the listing price was correct and they told me any numbers they post online must be honored in store. We set an appointment for 5 o'clock the next day to test drive the vehicle. After we got off the phone I sent them an email to confirm that I would be there at 5 o'clock the next day. I live in Orlando so the next day I drove from Orlando to Tampa to test drive the vehicle. When I got to the dealership the sales representative (Alex) informed me that the owner decided to take the vehicle I made an appointment for and go pick up his friend from the airport and wouldn't be back for the rest of the day. They had wasted my time and gas money. I had to go home and come back the next day. When I came back the next day I test drove the vehicle and loved it. I asked Alex again $27,500 is the listing price for the car and he said yes. Alex and myself went inside and start to negotiate numbers. We agree my Nissan Altima 2005 that has 87,000 miles on it was worth about $5,000 and I would pay the remaining $22,000 for the Hyundai Genesis certify vehicle I just test drove. Alex left the table and when into the back to confirm all the numbers so we could finalized the deal. He come back out and said I'm sorry but I cannot sell you this vehicle. The vehicle is no longer for sale my manager said the listed price online is incorrect it should be 31,500. At this point I am blown away by the turn of events. I asked what about my paperwork. I have the paperwork right here saying $27,500 and you have told me for two days that was the price. Plus your store policy is we will honor any prices we list online. Alex says my manager does not care I cannot sell you this car at this price. The dealership claimed because the price was incorrectly listed and the miles were also improperly listed that the advertisement did not matter. They listed the car as having 1,570 miles on it but it really has 3,443 miles. I told them that the miles did not matter because the pricing was more important and if their store policy was to always honor online listed prices than they should sell me the car at that pice. Alex said I am sorry but we are done here. So now I have drove from Orlando to Tampa two days in a row just to see this vehicle that they had told me was one price was really another. For two days we discussed numbers on the phone and in person. Then when it gets to signing time they hiked the price up by $5,000 and refused to honor their listed price online. I went home that night and looked at the vehicle online. The dealership updated its price to $31,500 but did not update the mileage. They are lying about what the mileage on the vehicle is. This was a very nice car but for anybody reading this online under consumer reviews. This car is used by the owners as there extra car. After two days of dealing with Brandon Hyundai of Tampa I have concluded that they are the most unethical, disorganized and poorly ran dealership that I have ever been to. People should not trust them. They false advertise and do not honor their own store policies. This is a bad place to do business. I have sent this letter to the Better Business Bureau.

jusedcars111

Jul 4, 2013

had a great experience buying my new elantra GT from shawn Jacobs very knowledgeable and help full managers where great to work with thank you everyone for all the help would recommend these guys highly

melusa1

Jun 15, 2013

I started by contacting Brandon Florida Hyundai this past Friday night on my way home from work, I was driving so I didnt write down the Internet Manager name I spoke with at 1800 hours, he promised a callback with numbers on an Elantra base within 15-30 minutes, guess what no callback so I start on Saturday morning by contacting the GM Dan who runs a TV ad saying if your experience was not good contact me on the store web site and tell me, I will fix it. I sent the email and 3 minutes later I get a callback from Earl an Internet manager saying how sorry he was about how I was treated, what can he do to help me, I explain again what I am looking for my son, the Elantra base no bells & whistles. I explain I would see him between 1400-1500 hours that afternoon as we had other plans for the morning. Another 10 minutes later I get a call from Anthony who claims he is calling on Mr. Norris. behalf and he wants to fix the error from Friday night, so I have to explain to him once again what I am looking for and I explain to him when I would be there, but I also explain to him I had already spoken with Earl but Anthony says he is calling directly because Mr. Norris. asked to act on his behalf. I ask Anthony to get with Earl and sort out who is going to work with me and he says he will but it will be him because Mr. Norris. specifically asked him to call me. I say that is good, I told Anthony where I needed to be on lease payment and purchase payment the first time we spoke and details of the car we were looking at for our son, Anthony says we can get there on either payment easy. I explain to Anthony that we are turning in my sons 2010 Mazda 6 lease with 5000 miles on it when we purchased 36000 miles on the lease, Anthony says we can use that as a trade in since the miles are so exceptionally low, they will pay us several thousand dollars above our lease turn in numbers for a exceptionally low mileage vehicle like that, guess what another LIE. Anthony calls me back 12 times before I arrive at the dealership and lo and behold Anthony is not his real name, it is Amir and guess what he had never spoken to Earl who is whom we meet when we get to the showroom. Amir also LIED to me numerous times on the phone saying Mr. N. was waiting for me to personally apologize to us, guess what another LIE Mr. Norris. had been gone for over an hour for the day already. Amir comes and tosses some keys at Earl and then sulks in the background like a baby who lost his favorite toy when we depart for the test drive with Earl, needless to say they never spoke about who was going to work with me as I had asked numerous times. I had asked both Earl and Amir on the phone who I had spoken to the previous evening and when I got there they claimed they couldnt track the phone call, but somehow they had no problem making a combined 17 calls to me at the same number. Then please let me get to the numbers and how messed up they were, as previously stated I had given them both ballpark numbers we needed to be at, they both claim on the phone , We wont lose a Repeat Hyundai buyer deal on numbers, guess what another LIE, they lost the deal on NUMBERS, HONESTY and STUPIDITY. Their lease numbers were over a $100 dollars a month above both Chevy & Mazda and their purchase numbers were over $50 a month above both as well. Mr. Norris FIX the people who represent you to the public, Amir should be terminated immediately for all the LIES he told us starting with his name, tell me your real name not an English name you choose for convenience, PLEASE. Earl Kober shouldnt promise things on the phone he cant deliver in person when you show up ready to do BUSINESS!!!!!!!

brendaj89

Mar 18, 2013

Alex was a pleasant person to work with and went above and beyond to make me fill comfortable. He was better than a season veteran.

elleni

Jan 31, 2013

My husband and I saw an ad on the website for an Equus 2012 vin: KMHGH4JH4CU052629exterior: White Satin Pearlmileage: 9,654(price approx 47K)We drove from Clearwater to see it and the salesperson said the one parked outside wasn't it, that it was probably inside in the showroom. When we went inside he wasn't sure that was it and got in the car to check the mileage, the tag was in the high 60K's. No, he said this isn't it either, it probably sold. That was 1/30/13. It is still on the website and as far as I can see is bait to come in. In my opinion this practice is untrustworthy and I will not be revisiting.

dixiewilliams1

Jan 20, 2013

John and Joe were amazingly friendly and not your typical slick, greasy, car salesmen. I needed a car on a budget, and they quickly found something to fit my needs. The car was used and had a few flaws. They offered to have everything fixed with no extra cost to my bottom line. The final price was lower than anticipated. The car came with 1/8th of a tank of gas, and Joey, being the good guy he is, offered money from his own pocket to fill the tank! This dealership is full of genuine, hard working salespeople. The finance guy (Robert) made signing my name 15 times less agonizing than it could have been. He was very experienced in the business and knowledgeable. Overall, I would absolutely recommend Brandon Hyundai!

scliggitt

Oct 22, 2012

This is the second Santa Fe I have purchased from this dealership. The service/ maintaince that I recieved on the first five years of my first Santa Fe was outstanding. My warrenty had expired so I went to the dealership to look around, saw a 2012 new Santa Fe that I liked but it had all the bells and whistles I really was not looking for.I met Rob Danley, he talked with me honestly and he realized I owned my 2007, had no payments and was very happy with my car. He was most willing to do everything possible to get me into the new car, with trade-in and financing. He,s one of the most up-front car salesman I have ever met, and will continue to work with this dealership in the future. I can wholeheartedly recommed Brandon Hyundai and Rob Danley to anyone who wants to be treated fairly and get a great automobile!

chefgordon

Sep 30, 2012

I tried to get a Hyundai Elantra from another dealer in Sarasota and all they wanted to do was play the ol' switcheroo and screw around on prices. I called Dave (new car sales manager) and told him what i was looking for and the price that i needed. Even over the phone he pulled out his invoices and we started to figure out if i could work it out. I went in to see him after work, and while he was in a meeting i met a new employee who was Great! Zack Soto!! He was the atypical car salesman, he was not pushy at all, and really just cared about me and not just selling cars ( he was not a lot hound). I was trading in an older Nissan and the used car manger Mo stepped up to really help get the deal done. I cant say enough great things about these guys. Even doing the final paperwork with the finance manger was quick and easy. I will go back to Brandon Hyundai first before checking with any other dealer and would gladly reccomend them to family and friends.My Name is Gordon Lippe and i bought a new 2013 Hyundai Elantra from Brandon Hyundai on September 28 2012

samantha.r.colbert

Sep 29, 2012

I had a great experience with this dealership. I appreciate Greig and Peter's courtesy as well as their willingness to help to get me the kind of deal I was looking for. I will definitely recommend the dealership (as well as Greig and Peter) to others.

ckforsman

Sep 25, 2012

One of my best buying experiences, and I have purchased many vehicles over the past 35 years. I was immediately contacted my the Internet sales manager Bill "Captain" Kirk for appointment scheduling, and was actually met in the parking lot by Bill upon my arrival. Bill was very polite, informative, and had a vehicle ready to test drive. After discussing several vehicle options, I purchased a new vehicle on the same day. Since my purchase, Bill has followed up with me several times, and even offered a complimentary car wash when visiting. I will certainly refer Bill to friends & family, job well done "Captain", and THANK YOU.

tiffany.murray.1654

Sep 22, 2012

My experience was a good one due to the patience and courtesy of Mr.Jason Cortez. I am a repeat customer and would love to work with Jason again.

hatcherjh

Sep 19, 2012

Mr Samuel demostrated one of the best customer relations postures that we have experienced in a long time. His patience and desire to assist in putting us in the right car was outstanding. We had questions and concerns that Mr Samuel answered echoed by one of the dealership management team. Thank you for employing sales personnel who know the poduct and is customer oriented.

clint.crosby.39

Sep 18, 2012

My wife and I were looking to purchase a new car and decided to check out hyundia. Our sales person Bill Kirk couldnt have been nicer. I explained to him our budget and the car we liked. The next thing you know we were driving our new sonata hybrid home. This was our first visit to Brandon Hyundia and it won't be our last. Thanks to Bill and staff for everything.

Regina Likes HC

Sep 18, 2012

When I went to Hyundai I knew exactly what I wanted. They did not have it in stock but assured me they could get me one within 2 days. Mr. Samuel even gave me a loner to drive until they had my car. When my went to pick up my new car not only was it beautiful there was an additional feature that i was not charged for. I was treated with respect and did not feel like i was being pressured. Mr. Samuel even went one step further and introduced me to the people in service. I had a very pleasant experience at Hyundai and I love my Sonata

paretasl

Sep 17, 2012

My husband bought a car from Benny last year and we were very happy with him. He is super friendly. A couple of days ago, my car broke and we went to see Benny. We got a 2013 Hyundai Santa Fe Sport. As always, he provided great service, made my experience pain free and easy. He followed up with calls to make sure I was happy with my purchase and asked if we had any questions about the car. I will definitely come back to see Benny to get a car for my son and will recommend him to all my friends and family.

martinez080796

Sep 16, 2012

I bought a pre owned elantra limited warranty included at a great price. the salesman Alex was very helpful answered all my questions about the vehicle. They had my car tinted the same day I bought no need to come back another day. Alex also gave us the car fax before we asked which caught me by suprise, scott the sales manager was also very helpful showing us different payment options. Overall my experience was nice and easy I highly recommend them.

Jmorales63

Sep 13, 2012

I had a great experience with Harold Watson (my salesman) He was very helpful and went out of his way to take care of me in the purchase of my 2013 Hyundai Tuscon.If your going to purchase a car at this dealership, make sure you see Harold Watson. I had an overall good experience at this dealership and recommend anyone looking for a vehicle to check them out.

brownjoyce883

Sep 12, 2012

i love my car,everyone was great,my sales person was the greatest and when i need another car i will go to you.also i will send people to your dealership thank you so much.joyce j.brown

redvikes1962

Sep 12, 2012

My wife and I had a great experience buying our car from this dealership. Everyone we came in contact with were extremely helpful and friendly. My salesperson, Bill Martin, actually listened to us and did a good job helping us with our car situation. I will reccommend this dealership to anyone I come in contact with that is planning on buying a car.

lj71518

Sep 11, 2012

I just bought my new Hyundai last week from Brandon Hyundai, and it was the best car buying experience I've had since I started driving 20 years ago. My salesman, John Reynold (JR) was patient and really took an interest in finding out what I wanted and expected from my new vehicle. He was very patient and never gave me the hard sell feeling. In the end, I left feeling like I had received a very fair deal and a car that was everything I had hoped for and more. I would recommend Brandon Hyundai to anyone looking for a great place to buy a car. Ask for JR, he is a great person to work with!

tswizzle

Sep 3, 2012

Came to shop for a new Elantra, They had a huge inventory.. He heasked me wha I was looking for , and showed us the vehicel..We had a trade, and he got us what we wanted for it.Also got our payents were we eanted them to be<<Thanks for the entire team!!!My wife is real happy

Dwilson1967

Aug 28, 2012

We went Brandon Hyundai to look at the used 2012 Hyundai Sonata. We met Kenny. He showed us the vehicle and then began to ask us what are budget was for a newer vehicle. After listening to what our budget was Kenny and David showed us that we could lease a brand new 2013 and actually have a lower monthly payment than buying the other car.If they wouldnt have shown us how much money we were waisting every month buying cars instead of leasing one we would have never known. We have been trading our cars every four years and have just waisted alot of money.In four years, were going back to Brandon Hyundai to see David, kenny, and Max to lease our next car. It was the best car buying experience I and my wife have ever had.

Oobpoda

Aug 10, 2012

I shopped several other dealers before purchasing my Sonata from Brandon Hyundai. They took the time to listen to what I and my wife were trying to achieve with our purchase; and treated us like we were people. They made it easy for use to buy a vehicle. I highly recommend them if you don't want to deal with a typical car dealership. I will be buying my next vehicle from Brandon Hyundai. They are the best.

Brking

Aug 1, 2012

Our salesman Earl was nice and fun to deal with. Earl and Max in finance made our purchase smooth and easy and treated my family like family. We will definitely buy from these guys on our next purchase.

Asoto_625

Jul 12, 2012

I still can not believe the way my father and I were treated at Brandon Hyundai. Your used car manager was unbelievably rude and made me a pregnant woman, very upset. The 2012 Hyundai Elantra we were interested in was listed on your website for $19,000. We waited over 25 minutes while overhearing the salesman (Justin), the used car manager and another man argue. The other man was using profanity, including the F* word while arguing with the others saying "I cant sell the car for that price-I would be losing $2,000". The used car manager came over and gave us some numbers and said the car would actually cost almost $25,000 (with tax, title, tag). He never gave us a straight answer as to way. But obviously someone made a mistake when pricing it. I do not see how that was our fault. He was so rude to us and told us he would sell us a "new" car for less. When my father said that we wanted that particular car- he responded well then this is how much it will cost you. We should have spoke to a higher authority but I was so upset and by this time my father was extremely pissed that we wasted over 2 hours in Brandon- (we drove from St. Pete) so we left. While leaving we said we would go back to Crown Hyundai and your used car manager told us "yeah you go do that". After we left I checked the listing and found it to be gone. Now the same car is listed for $21,999. So because of an error made by Brandon Hyundai , and not to mention an extremely rude used car sales manager, you lost a customer. Sincerely, A very disgruntled customer

wdouglasilvester

Jun 18, 2012

Thank you so much for helping me find my Ridgeline. It's a beautiful truck; looks like someone just had a lease and kept it sparkling so they wouldn't be charged anything extra at the end. Earl made sure that even after I took my truck home he got the spare keys from the previous owner and the CDs I left in my Accord that I traded in. Thanks again and I'll see you for our next one too!

cookie220

Jun 17, 2012

I rarely do these online ratings, I work full time and have a very busy life, with that said I was very impressed with this dealership. I was looking to buy and a new car and my choices were a #1 nissan #2 volkswagon and #3 a hyundai. I have had only nissan cars for the past 22yrs, and only had decided to check out a sonata or elantra because of consumer rating. I was not into any hard sell and made that clear to earl from the begining, he respected my wishes and gave me plenty of time to decide, he was well aware that I was looking at other cars but did not try to keep me on the lot as so many other dealers had already done. I was able to look at both models as my questions and leave without a problem, this was great and i was able to make my decision without any pressure!!!!! In my experience this is almost unheard of, a refreshing change. Obviously my decision was to buy a Sonata Limited and very pleased both with my car (midnight blue) and my experience. Mr. Johnson who handeled the finance end of the deal was also great,I'm a hard sell and upfront with my feelings, he was great and did not try to sell me anything I wasn't interested in, also a new experience. I actually was so impressed I made them both brownies to show my appreciation. All in all I was able to get my beautiful new car without the usual hassle of high pressure salsmen.Couldn't have been better

ksm5

Jun 16, 2012

I bought my 2003 Mits. from this dealership in 2003 and recently traded it in for a newer model Mits. Earl was awesome to work with. No pressure haggling. Just straight forward and non-aggressive. He answered all questions that I had and also help me with the techie stuff that I had no clue about. Two weeks later, as I have new user questions, he is still very friendly and helpful.I love my new vehicle. I got a great price for and took advantage of great promotion. I highly recommend them to new car buyers!!!

sabrina647

Jun 14, 2012

Earl Kober (Director of Internet Sales) was excellent to work with. He responded very quickly to our initial email inquiry and was extremely patient as we tried out different Hyundai models. He never pushed, never used the distasteful car sales techniques that have ruined previous purchase experiences elsewhere. He is friendly, sincere and made us feel valued. He was much more concerned about our finding the right vehicle for us than for meeting any sort of sales goal or quota. Just a great guy! Also, Max (Finance) made the paperwork process as painless and quick as possible. With our experiences with Earl and Max, we would definitely recommend Brandon Hyundai. Just be sure to ask for them!! Oh, and we LOVE our new Sonata!!

Cheryl.Nichols27

Jun 13, 2012

Earl the Pearl was awesome and very helpful in making this deal happen!!! Everyone was very friendly and went out of their way to make me feel welcome! I would come back here and recommend family and friends to this dealership!

aprila813

Jun 12, 2012

I had a wonderful experience w/ the Brandon Hyundai dealership! I saw the Azera and inquired on it, however the dealership did not have what I wanted so Earl Kober went to great lengths to get the car that I wanted! So on Saturday I got the call that my car had arrived and I just traded in my 2012 Sonata for the 2012 Azera and I am so happy. My salesman was Earl Kober and my finance person was Max Saltz, together they both made me feel important. They were very encouraging and positive when it came down to the bottom line. I felt right at home and I highly recommend for you to visit them when looking for your next vehicle - together they will make sure you are taken care of 100%!

sherryberner

May 31, 2012

What a great experience! I went just to look and ended up buying 2 new cars. These guys are great. They really went out of their way to make sure we were completely happy with the deals. They really want their customers to be happy. I would recommend anyone looking to buy a car to stop by Brandon Hyundai.

Dans2324

May 25, 2012

Went to this dealership to purchase Hyundai Genesis Coupe and had the pleasure of dealing with J.J. in the finance department. He worked tirelessly on an extremely difficult loan application but was able to get me financed at a great rate and a great monthly payment. J.J. turned what is usually an unpleasant experience into a great experience and I drove away in the car that I wanted.

myluckystar19

Mar 25, 2012

Jason Cortez is an awesome sales man! Everyone at the dealership was helpful and made it possible for me to get the best car ever! This is my 3rd car from this dealership and I would highly reccomend them and go back in the future.

NYGiantsGirl85

Mar 1, 2012

I came in on 2/27/12 to purchase a used vehicle. Upon arrival, I was greeted by the salesman, Chris Shimko. He asked alot of questions regarding price, style, and age of the car I was interested, and gave me quite a few options to choose from. I ended up purchasing a 2008 Saab 93 2.0t, and absolutely love it. He went over all of the features, including setting up my bluetooth, and has since spoken with me on the phone regarding a couple questions I had. All in all, it was the least pressure, most enjoyable car shopping experience I have had to date. I would definitely recommend this dealership to anyone in need of a new or used car. :)

mtesar

Feb 29, 2012

I looked online and saw that they had a few Sonatas I'd be interested in so I filled out a a credit application online so that I could be pre-approved when I went into the dealership. Well, they never actually ran my credit, they just used the application as a way to get in touch with me, calling and emailing me every day. This was the first time I was purchasing a new car, and so my dad was helping me. He lives in another state but I informed Steve to please communicate with my dad, that I was only coming in to pick out the car I wanted to buy. Well he didn't listen. He also did listen to any of the phone conversations we had because I got emails saying thank you for your interest in purchasing an Equinox, I was TRADING in the Equinox, so obviously their level of customer service and listening skill were not there. I made the mistake of going in to the dealer anyways, and it was terrible. Not friendly at all. I think they didn't like that I am a women that would actually give them a hard time and not just get pushed around. I received a pretty rude email when I left there from Steve because I hadn't wanted to deal with him at the dealership, and that made him angry. Overall, I took my business elsewhere, I went to Courtesy Hyundai in Tampa and bought a new car and had a very enjoyable care buying experience. Go to Courtesy. I don't know how Brandon Hyundai is still in business.

Lindajf

Jan 28, 2012

Very friendly and low key sales. Gave me an approximate price of $11,000. Refused to give me a solid price for 6 hours, until 10 at night and I had no other way home. then it had gone to $12,750. Gave me blank paperwork - too late and we'll fill it out tomorrow. I was such a fool. I never saw the final price until a month later, and that ended up being almost $15,000. This used car sells for $10,000 other places. DO NOT TRUST THIS COMPANY. THEY ARE CROOKS.

maxjallen

Jan 28, 2012

I planned on putting $15,000 cash down on a new car. I wanted to see how their financing was before I laid all of my cards on the table. They are scam artists. Then, they sold my information to another car dealership who started sending me letters about pre-approval. This is the only application that I've filled out for a car in five years. Two days after I get bombarded with mail. I would never go to this dealership.

3p0

Jan 11, 2012

Excellent customer service and a good deal on a great vehicle. Not a high-pressure sales environment. Good selection on the lot and honest, straightfoward negotiating.

JabbaJabba25

Jan 7, 2012

I was not at all amused with this dealership. The level of professionalism was very disappointing. The McDonald's cleaning crew is more professional than the people at this dealership not to mention the fact that they are all scam artists. Stay far away!!!!!

Gormay

Jan 4, 2012

It was a great experience. They were all friendly and I will recommend this dealership to all of my friends and family. Thank you Chris and Max.

jpetras

Jan 3, 2012

Robert Hamm was a great salesman. I went in after going to 5 other dealerships in hopes for a trade in on my truck that I was 8k upside down in. He offered more on my truck then anyone else and 5 hours later we couldn't come to an agreement. However, I told him when I first got there what I wanted and he did just that but I had a change of heart. Despite everything he kept trying to make a deal and did everything in his power.The outcome: After 5 hours one night and a whole day, I went back in to see him and he stayed late waiting for me. Not having my trade I went in and 2 hrs later I left buying a brand new Outlander. No negotiating or anything. He gave me the bottom line and it was a great experience.

Mrgari

Jan 3, 2012

I came in to see Robert Hamm thinking they would not do my deal here and Brandon Hyundai/Mitsubishi. The last time I was here they could not. Robert worked with us all day yesterday and then for a few hours today and we ended up purchasing the vehicle from him. He went well beyond the call of duty and did exactly what he said he would do. No hassle at all. Do business here with Robert directly. I will definitely reccomend him to all my friends and family. He took a bad situation and turned it into a positive one. The Finance guy, David Dixon was also excellent to work with. In and out quick and professionally.

Shirley516

Nov 30, 2011

I had my vehicle to another service place for a general service including rotation of tires. I drove away with a vibration and brought vehicle in twice more without results. I brought my vehicle to Brandon Hyundai and within two hours my vehicle service was updated and the vibration is gone. Thank you Tammy ......every service department should run their shops like she runs hers....THANK YOU.

goody4u

Nov 28, 2011

Best car buying experience EVER! We were apprehensive about buying a Hyundai to begin with. Benny Soriano greeted us upon arrival and was very professional, knowledgeable and friendly. He took the time to show us everything about the Sonata and several other models. He was patient with our questions and didn't treat us like we were stupid. If he didn't know the answer he wouldn't try to make it up to appease us. At no time did we feel pressured to buy. When it came time to talk price and trade-in Mr. Rob Hamm was extremely helpful. Again, we didn't feel pressured to buy and there was no haggling. They gave us a very fair price for our trade-in and met our price that we wanted to pay for the new car. Throught the whole process Benny kept us informed on what was happening and by the time we finished we felt like Benny was an old friend. We absoltely love our new Sonata. My wife commented that if were not for Benny Soriano, she probably wouldn't have bought the Sonata. Thanks Benny!!!

gbradford1971

Nov 9, 2011

Earl Kober and John Reynolds were great. Also, I serviced my old car at this dealer and they have a great service dept. and manager, Tammy.

lisayb

Nov 6, 2011

The issues just go on and on with this dealership! They first lied about pricing and switched the numbers on us when we got to financing and our lease had to be rewritten. Then they took almost 3 months to properly register my vehicle and I had to drive to them twice to get a temporary tag. It was only after I filed a complaint with the DMV and the DMV agent going out to the dealership that they finally over nighted my registration to me. And from what the DMV representative told me, they wanted to wait another couple days before sending me the registration! Everyone I have spoken to who has bought, leased or even had their vehicle serviced by this dealership has at some point or another complained about their experience. And as far as the recent reviews they've obtained with 5s.... I strongly suspect that they are written by employees or family members. Compare this deadlership's ratings to others in the Tampa area. They have by far the worst ratings!

briansmommy311

Oct 31, 2011

I brought my 2006 Elantra in to the service department for warranty repairs. Once i got there I was informed vehicle was out of warranty. My advisor Brian went the extra mile and the service manager completed all the repairs under warranty. I was able to leave without having to spend any money out of my pocket. I will now be bringing my car to them for all services and will tell everyone I can what an outstanding job they did to help me.

ljulien

Oct 26, 2011

I submitted a question via email about financing and JT responded right away. He sent me a link to an on line application which I did not get. I put it out my head, thinking maybe it wasn't meant to be, but to my surprise, Jesse followed up by phone. He said he'd been watching for my application. When I explained that I didn't get it, he confirmed my email address, sent it again and I completed it and submitted it that night. I got my car the next day! JT is an extremely nice, humble young man. I am glad that he was my sales person as I am very uncomfortable when I think some is trying to pull the wool over my head. If he did, which I doubt, I didn't know it and that's all that matters.Thanks for having financing for people like us, who just needs someone to give them a second chance.Laura and Leyland Julien

trish4112

Sep 25, 2011

Great staff, Mark and Tim were very professional and took the time to explain our options and meet our needs. WILL recommend Brandon Hyundai to our friends!

sheltontmp

Sep 12, 2011

This dealership is one of the worst places to deal with and will never buy another vehicle from them. Run, don't walk away! Don't believe a word they say.

tcheverez

Aug 17, 2011

This dealership is great when you go to buy a car. They are friendly and helpful . Scammers...don't be fooled. Rob promised me that he would tint my car windows for free. He told me to wait a few weeks and then call him to set up and appt. Of course he said it was on the "down low" as a favor. Imagine that...he doesn;t answer my calls now. He tried to tell me I needed to purchase my own floor mats and then get reimbursed (although floor mats are included). And by the way....Hyundai's spectacular warranty cost $$$.. Their oil change/car service they sell as a added benefit costs $$$. The car itself is great. Avoid this dealership !!

senior citizen mislead

Aug 16, 2011

Was only looking - got to a buying price - "lease guy" came over and said he would treat us like his parents - NOT - if that is how he treats his parents, he snookered them big time just as he snookered us, nice son indeed. In addition, leasing is based on the added on feature price making the cost more than what I wanted to pay. Since the "added features sticker" was not clearly visible right next to the "main sticker" I would not be STUCK with this car now on a "lease" basis - I would have walked away from the "fast talkers"....and looking back, would have bought an American made car.The low marks I gave them is based on the fact they snookered me into leasing rather than buying, then I could not get out of the lease the very next morning - was told the paperwork already sent to the bank and could not get it back - NOT - 3 days later, they had my lease in hand. In fact, if I could have, I would give them a -0 because the motto of the GM (Dan Norris) who has never called me after repeatedly leaving messages to meet (this is ~1 month already from getting into this deal), is supposed to be "do the right thing, it's the right thing to do", yeah sure, for Brandon Hyundai and not the customer.

lisayb

Aug 15, 2011

UPDATE: I e-mailed Dan Norris. He returned my e-mail and left me a voice message that same night - but conveniently after business hours when I had already gone home for the day... funny how he couldn't pull my file and call me at any of the other numbers they had in my file.... Anyway, after playing phone and e-mail tag with him, I e-mailed Hyundai North America and they returned my e-mail within 24 hrs advising they were contacting the dealership. The next day I was finally able to connect with Dan Norris and that same evening my husband and I went back to the dealership. I have to say Mr. Norris did stand by his word and he amended the lease to reflect the proper trade value, the agreed lease price as well as the lease miles. Of course he had to act like he was doing something no other dealership would ever dream of doing. He also showed us what he claimed to be the actual invoice and claimed that he was losing a lot of money on this deal, but we know better because the price he claims to have paid for the car was higher than the MSRP USAA listed for a similar car that had more options. But we understand that's how all dealership's work, so while it's annoying that they lie, you'll find that wherever you go. Once again the agreed price magically changed (in our favor this time) when we sat down with the finance office - but as I said, it was in our favor so why complain. End of story, it took contacting Hyundai North America before Dan Norris was willing to work with us... but in the end, he did the right thing and amended our lease. ****************I just leased a Sante Fe with this extremely shady company and wish I hadn't. Our salesman Jason Cortez lied about everything from what the agreed lease price of the car would be to how much we were getting for our trade. We noticed in the finance office that the numbers didn't match, but because of the time of night and the fact that our 3 year old was cranky and tired, after they changed back the monthly payment to what we had agreed, we didn't notice that the lease terms and trade value totally changed. We called the dealership and spoke to Peter Martin who had a nasty attitude and refused to do anything. We then tried talking to Rob Hamm who has promised someone would get back to us and make this right - but no one has returned our calls. Like others on this site with the same issues that we've had with this company, we will also try contacting Dan Norris, Hyundai North America, the FL AG and the BBB. We are not going to just lie down and take it quietly from these low life scam artists!

Review This

Aug 5, 2011

This dealership took advantage of an elderly couple in their 70s. The couple was looking to purchase a 2012 Elantra and began negotiating on a price to buy. They had negotiated down to the $16-$17k range with trade when the salesman mentioned possibly leasing the car. Not knowing anything about leasing the couple agreed to learn more. A leasing rep swooped in and fast talked them into a lease, explained NOTHING about how a lease worked, NOTHING about how the capitalized cost of the Elantra was reached, and mixed the sheets with dollar figures in with other blank paperwork and told them to sign saying signing blank paperwork was "standard practice." They ended up with a $400+ per month lease, a $26k price tag on the Elantra, and and $2k for their trade. Obviously the couple was at fault for not understanding what they were signing, but again the obviously did not know anything about leasing and nothing was explained.The couple went back the very next morning but this dealership wouldn't do anything to try and rectify the situation saying the paperwork was already sent to the bank. Well when there was a mention of a letter to the AG magically they re-worked the lease a bit - their trade went up to $5k and the dealership took $1k off the value of the Elantra. The matter still isn't resolved regarding the value of the Elantra however. The dealership says that a bunch of add-ons (paint protector, fabric protector, misc BS) totaling ~$4k were required and non-negotiable saying they were "clearly" on a supplemental (smaller) sticker. Needless to say letters have going out to Hyundai North America (CEO, VPs, General Counsel), FLA AG, and the BBB. There have been multiple requests over the past three weeks to have the GM, Dan Norris, contact the couple but he's not interested. Several at the dealership have said "Oh I'll have Mr., Norris give you a call." Yeah right. Their website says the following:=====6)Customer satisfaction is our #1 goal. We treat our customers right so they want to come back. 7)Our GM Dan Norris motto is Do The Right Thing Because Its The Right Thing To Do!=====Hahahahahaha sure. If treating customers right and doing the right thing means taking advantage of an elderly couple and not returning calls. Stay away from this dealership!!!

Scrubbysue

Jul 1, 2011

DEFINITELY NOT. I've already made my Hyundai purchase from a reputable dealer about an hour and a half away from where I live 3 days ago and received $5200 for my trade in! Unlike yourself who decided to insult my vehicle not to mention the shock in your voice when you asked me "your still paying on it??!" . After THAT conversation, I KNEW I wouldn't get a fair shake and had to ask myself why would I want to go THERE?

cjenkins0201

May 10, 2011

Price promised was not given. General Manager was very rude with my husband. He told my husband that it doesn't matter what his sales people told us about the price. He didn't hear the quote so he doesn't have to honor it. He also yelled at his finance person (in front of my husband) and threatened to fire him if he ever made the mistake he did again.

knauss04

May 1, 2011

We bought a Hyundai Sonata from Earl. Myself and my husband just raved about how it was the easiest car buying experience we ever had. Everything from the price he gave us, to the time he took explaining things, to our experience with the finance department was just smooth sailing. Very unlike my previous car buying experiences. Earl was extremely knowledgeable, friendly, patient and helpful. I have sent two friends to him to buy since and I will continue doing so. Great dealership and great salesman!

dugiwugi

Apr 4, 2011

Thank you! I will have to come back and buy my next car here. I actually brought someone to the store to help them purchase a vehicle. I was once in the car business but these guys did not reflect that old mentality. Glad to see the change in the dealership's way of doing business. Thanks! The sales process was quick, easy, and most importantly friendly and to the point. There wasn't any smoke and mirrors or hoops that we had to jump through even though she had limited credit. The rate worked well for her and the car was priced right. Thanks again!

jhosman

Mar 28, 2011

This dealership sucks, they are scam artists. Tried to sell me the same model and package that Wesley Chapel Hyundai had offered me for $8000 MORE, even after I told them about the deal that WC had made. And they did the whole, let me go talk to my manager to see what kind of deal we can make for you today, crap. What a bunch of knuckleheads. I would tell anyone to take the 20 Minutes drive up to Wesley Chapel. It will make a world of difference for you. The whole culture of car sales at WC is laid back. A real "we are here to help you" approach.

ladyblais

Mar 16, 2011

I went to Brandon Hyundai after seeing a great deal in the TBT. After speaking to sales rep. Gannon who was not very knowledgeable or professional, I was told "we may be able to go down a couple hundreds on the car" after speaking to his manager he came back saying that I have to pay $5000 down in order to get the car and that's what the ad said (LIE). He also said that the price on the ad was not the price of the car, when I asked the price of the car he said he didn't know and it didn't matter. I decided to take my money and business elsewhere but not before Gannon basically forced me to look at two other cars that I had no desire to see. I wanted to put this out there because,why have an unpleasant experience spending your hard earned money. On a scale of 1 - 10 I will rate this dealership a 3....They suck!!!!!!!!

kwilson1974

Jan 7, 2011

Was referred by a friend of mine who has purchased 4 cars from Brandon Hyundai. The process was fast. About an hour and a half start to finish. It was great. I had my kids with me and they got me in and out. Duwayne my sales person was very knowledgeable, and answered all my questions about the Sonata. Will be returning to buy my next car there

hyundairipoff

Dec 13, 2010

Merry Christmas!!! I test drove a new car at brandon hynie and went to pick up my new car and drop off my trade in well...i had inadvertently took the key of the car i thought i was buying and when i went to gey in my new car i paid cash for the key did not fit and then i noticed thye car hyundai was selling me had an extra 300 miles on it....when i ask the manager the big fat balding dumb guy...said well ask the salesman about it tommorow,lmao the i went in 72 hrs later to,lol, buy another car with cash....the first car was a gift from my partner....she wanted one ...well o ask the manager again about the mileage and he lies and tells me "oh the other car went back to the manufacturer because the paint was oxidizing on it!!!! IF THEY SEE A WOMAN COMING THEY THINK YOUR AN IDIOT OBVIOUSLY HYUNDAI'S CONSUMER AFFAIRS WAS NO HELP.SO I am forced to contact the state attorney's office now.....also my girl wanted my car so we were going to trade vehicles and the car i was looking at they mwere trying to sell as new had 600 mi on it and the other had 900 mi and i crawled under it (2011 mitsubishi eclipse and both cars control arms were RUSTED AND PITTED. I took pics of it and showed the idiots...then we walked out.....hyundai's consumer affairs claimed i could not prove there was over 300 mi on the car i bought!!! and my sales receipt states there was only 15 mi on the vehicle....liars!!!! My receipt says I paid $20,563...and then they charged me $20,573!!!! get's even better now a week later i notice my cars back right break pad is making a. scrubbing noise and the break pad is practically gone!!!!

Jessrow01

Nov 2, 2010

All these people that work here are liars. Don't trust them. I had to call the cops on them cause they wouldn't give my tag back to me. They weren't able to finance me and my husband they told us to come in and turn the car back. Then when we got there they were trying to sell us a brand new car that we wouldn't be able to afford. They do not care about thier customers. Also the salesman that we worked with Danny D he goes by. He wanted us to keep our old car in our name and the insurance and he drives it and pays us for everything. I think that is enough info to tell you how messed up these people are. Stay far far away from this dealership. They will screw you HARD!!!!!! I'm glad we didn't do bussiness with these people.

Dupont

Aug 18, 2010

After the purchase of my third Hyundai the service level at this dealer has been horrible never reaching the 5 yr 100.000 mile bumper to bumper warranty is irrelevant due to the fact that defects in the headlight lenses are not covered.Excuses of why one of the lenses is half cloudy and the other isn't. No other consideration but a defect. Weather was used as an excuse for a vehicle that is garage kept ? No other vehicle will be purchased from Hyundai ever again let alone from this particular dealer. Ford thanks you for your business. Customer loyalty means nothing to this dealership.