BMW of Northwest Arkansas reviews

ssej717

Oct 5, 2015

By far the best car buying experiences. The Salesmen was friendly, prompt and direct. Day of pickup transaction was a breeze. Will be returning here for our next car.

SRTbubba

Sep 17, 2015

The guy not only knew what he was talking about, but he was genuinely excited about the car and gave me all the info and made the experience exciting, never felt like I was being taken advantage of.

Hayjohn101

Sep 17, 2015

I dealt with Shaun Livar at grapevine dodge Chrysler jeep and he made me feel as if he ACTUALLY cared unlike other dealerships. I think if more people were like him, there would be less old and unreliable cars on the road today. Thanks Shaun!

Akowood

Sep 3, 2015

Agent was very knowledgeable on products and very direct on pricing, and he helped me with a great deal I really had a great experience.

jpgrwalrus

Jul 17, 2015

I've had my 2008 335i serviced there a few times and the staff has been exceedingly courteous and polite. I've never had to wait more than a few minutes and they have gone out of their way to make sure my experience was comfortable and quick. I did not purchase my vehicle there so I was expecting to feel a bit looked down on, but it didn't seem to make a difference to them.

Kendra

Apr 6, 2015

Great service! Honest transactions and amazing staff! Highly recommend to all~~ I especially appreciate the level of integrity demonstrated by all - from sales force to finance team =. Excellent job ~

ken

Mar 29, 2015

Our experience with NWA/BMW was outstanding. We purchased a new M4.Each person involved was exceptional and attentive to every question. The Sales Person, Asst. GM, GM, and Finance person were each friendly, helpful, but most importantly knowledgable. We have bought many new cars over the years from many different dealerships across the USA. This was the best experience we have had. Since each person we dealt with had the same customer appreciation I believe this is reflective of the overall operating philosophy at this location. My thanks to all involved. I thought it was important to submit this review so others can benefit from our experience.

Artras

Mar 11, 2015

I rate the staff of Frank Pratts and Ahmad Qazi as outstanding in every way.Communication skills , offers to help us buy a Corrola at a fair price , and general great consideration as outstanding .I would recommend them and Colonial Toyota as a place to buy a Toyota car.artrasatatt.net

dandre

Jan 23, 2015

Went to this dealer and met with a man named Thomas. He was so polite and gave me the best deal. I highly recommend speaking with him.

echamb20

Nov 17, 2014

I was able to lease my first vehicle and Luther Clay made this a very enjoyable experience. I am very satisfied with my new car!

kgbmw

Nov 4, 2014

I just recently bought a BMW X5 from Logan "Client Advisor." He was so helpful and personable! He explained the whole process inside and out! He knows what it takes to have superior customer service and goes above and beyond that to make sure I had an easy, effortless, luxury experience. I did not know they were locally owned either! I RECOMMEND THE DEALERSHIP AND LOGAN TO EVERYONE NOW!

Adriana_Garcia

Aug 12, 2014

Great sales person. Very friendly, very helpful and worked with us. He was able to get us a car that we were looking for and at the price that we wanted. He is very courteous and respectful and works very quick.

Julie2964

Apr 15, 2014

Overall a friendly place to go for a new car. I would Recommend them to anyone! I will definitely go back in the future for any car I need!

khng1234

Mar 7, 2014

Terrible Experience- Everyone BEWARE of this Dealer. I have done business with this dealer since 2001- all BMW were purchased new through them. I have recommended them to friends and family, who also have purchased from them. I agree with Sarah G. in the review above- don't be fooled by their fancy snacks and ratings!!!! They are not locally owned, and do not care about their customers. This dealer kept my BMW for over a month- basic repair and during this time had killed my battery(due to neglect). They charged me $600.00 for the battery that they had ruined. They will lie, cheat, and make excuses instead of taking responsibility. Their prices are inflated and they price gouge their customers. Sarah is correct about the time allowed for basic repair(they kept my BMW X5 for over a month). I talked to Jim Teeter(General Manager), Dahlia(Service Adviser), and Richie(Service Manager)- they are dishonest and will lie to cover their mistakes. This dealer has lost my business- of course they know this. BEWARE OF THIS DEALER!!!

jake96786

Feb 4, 2014

The service was wonderful an the people there were very friendly plus their servicewas really quick I would definitly recommend hyundai to my friends an family

wcfalcon

Nov 21, 2013

After all the vehicles I have purchased/serviced thru the years, I find it refreshing that I can return to this dealership and deal with the same saleman and/or service support professional, It's been about 7 years! Other dealerships tend to have a high turnover rate, but Northwest seem to keep its core staff intact which raises my trust and comfort level.

Unhappy Customer

Nov 11, 2013

I would not recommend this dealership for their service Department. I took my BMW in for an oil change and came Out with my windshield cracked all the way to the Top. Called to ask what happened first they didn't return My call I had to call back and the service manager was not Helpful at all he said he couldn't tell me what happened And he said to me "I don't know what you want me to tell you" Well now that's not very professional if you ask me!! Never Offered to do anything about it. Very disappointed in this dealership Would defiantly not recommend BMW of Northwest Arkansas in Bentonville, AR .

SteveDude

Oct 19, 2013

I have purchased 2 vehicles and leased 1 from this company since 2008. My experiences have been nothing less than exceptional. Great people, great service and great deals.

PaulaDL

Jun 16, 2013

We purchased a pre-owned BMW from this dealership and WOW! we were Very Impressed!. It was so refreshing to be cared about so much after the sale of the vehicle. Most dealerships are focused on the sale of the vehicle, BMW of Northwest Arkansas cares about the customer before, during, and most of all after the sale. Great people!Great customer service and a great business relationship all the way around, I will purchase all my vehicles from BMW of Northwest Arkansas even if those I choose are not BMW products, because they are part of the Superior Auto Group I can find any kind of car and buy it through them and I will in the future and recommend them to any and all i know looking to buy a vehicle. Thank You BMW of Northwest Arkansas Great Job!SincerelyPaula LamirandCenterton, AR.

logansteussy

Aug 13, 2012

All I can say is wow. I have purchased two cars from this dealership. I purchased a used 740iL and after 60,000 miles the transmission went out. Unlike most dealerships that would have told you, tough luck, they offered me full trade in value as if nothing was wrong. I was amazed. Jim Teeter and Kindi Stone were just amazing! I can't say enough wonderful things. In today's world, most lots are just about pushing the sales and don't worry about the service. From the 24 hour test drives, to even picking clients up at the airport when they come in, this dealership truly offers superior service, before and after the sale. Thanks and you will see me again!

Bransonite

Jun 9, 2012

Horrible customer service! They lost the key to my bike rack when I had my car in to get new tires. They were given the bike rack key, along with the burlap bag that the key comes in and all the manufacturer instructions (which also turned up missing), so that they could loosen it up for me so that I could take it off. My calls weren't returned and they acted totally unapologetic about losing it. I can't open my trunk with my bike rack in place--a huge inconvenience! This place will not get my business anymore. I will go to Springfield--where I don't have to worry about anything turning up missing.

Smokey

May 3, 2012

As a long time BMW owner new to this area, I have been disappointed enough in this dealership to trade our 750Li for another make and give my 06 330Ci to my daughter in Houston. The service department is fine if the service rep and parts department can get what you need for your appointment. I got tired of multiple trips to get anything done. I'm looking for an E46 M3 but will take it to a private shop for service.

mershonka

Jul 21, 2011

I've had my BMW X5 serviced here several times over the last 7 years and have been very pleased with the service I recieved. They do good work. They do it right. Brakes, moon roof repair, oil changes, etc. etc.

SteveDude

Dec 12, 2010

Over the last couple of years, I've bought two vehicles from these guys, a 2009 535ix and most recently a 750i, plus I leased an X3 from them in the past. Sales though service has done nothing but treat me like gold at every turn. I'm an old guy and have purchased most every type of vehicle from Ford, Pontiac, Chevy, Mercedes and even another new BMW from a larger dealer, but BMW of Northwest Arkansas has been the most painless and actually a pleasant no bull buying experience. I also consider their service department second to none.

rmiguel60

Dec 11, 2010

The staff at the dealership were wonderful. They were informative and helpful and never pressured me to make a purchase. They allowed me to take the car home for the night to introduce the car to my family and this helped close the deal. The dealer's website is fantastic. The car came to me very clean and looking new. Great experience.

Hxw009

Aug 11, 2010

I went in to price a new car I had been to other luxury car dealers in the nwa and Tulsa area. Aaron Anderson was by far the best salesman at any of the dealers I had visited. He was enthusiastic and knew everything there was to know about the suv I wanted to purchase. He also answered every question I asked and was very personable. He was fun and made the experience a very good one. Needless to say I bought the suv because I absolutely fell in love with it and I owe most of that to the great customer service of the BMW of nwa.

Zman

Jul 7, 2003

The BMW of Northwest Arkansas service folks are very helpful, gave me their full attention, and offered sound advice. I give them good rating all around. The ratings above are based upon dealings with sales staff.<br><br>I found the BMW salesmen are detached from customer service, period. I drove by the dealership to check on a car on their lot. The salesman came to my car, invited me in, but immediately started "dogging" my car. He left me to sit a full 15 minutes while he looked for the price of the car I was interested in. He came back and handed me a piece of paper with the amount of a trade for my car! I was not only surprised, but insulted. I had not told him I was interested in trading. I later found out the amount he offered was much less than NADA, Edmunds, etc. lists as trade-in value.<br><br>After a few days, I decided I had a bad salesman, and shouldn't hold that against the whole group. I called (about the same car) and the salesmen were watching a ballgame. The salesman I was trying to speak to called out to another salesman, "You lose, (whatever the man's name was), HAHAHAHA, you lose." By this time, I knew what I was dealing with and thanked the man for his time. Overall it was a disappointing experience.<br><br>The salesmen need to work back in the service dept. for a while to pick up some pointers on common courtesy.<br>