BMW of Murrieta reviews

James J Moffatt

Nov 17, 2016

Went through our Insurance Internet Service and heard back within minutes from David Townsend. He provided several options with pictures, followed up with a phone call and invited us to come check out the cars. Had them waiting for us to drive the next day. No pressure, just solid, friendly knowledgeable advice. Truly enjoyed working with David, a class guy who knows his stuff. Allison in service has also been great. She is very responsive and is pro-active to update me on repairs. I would definitely recommend you give David Townsend a call if you want great service and a smooth car buying experience. Thanks David......

ManuelMonteverde

Nov 16, 2016

A little less than three years ago I leased my first BMW from here, Joe Garcia is the lease manager who helped me out. I knew the car I wanted but didn't have the time to take the trip down to the dealership to pick it up. He brought the car to me, I did not even have to ask, and I live FAR, but this guy got it done and did not even bat an eye. Talk about customer service. It did not stop there over the duration of my lease Joe regularly check up on me to say hi and make sure everything was fine with my carIm talking old school real human to human customer service here. Believe me, these kinds of things matter cause when I had a problem or question Joe was there to go out of his way to help me out. Anyway, fast forward to today. I'm was looking to get out of my lease a little early and weighing my options. For me this time around I was between a new, or used BMW and so I let Joe know what I was looking for and he was on the hunt. He sent me a couple of nice low mileages used BMWs, actually saying these were nice cars would be an understatement. To be honest Im kind of afraid to repeat the exact used carsseriously Im talking hooked up configurations that have been barely driven. You dont find these cars and for good reason it is because they dont stay on the lot for very long. Turning down one of those used cars was a difficult decision but ultimately I decided I wanted a new BMW to call my own. Joe found me the car I was looking for, actually he found me the car I was looking for plus a few added extras. Normally you would think okay those few extras might raise the price a bit, but this guy took care me and I walked out paying the price I expected walking in without hassle. I dont know many people who can say that. So, if you want a CONNECTION at BMW please do yourself a favor and ask for Joe Garcia. This guy has been around at BMW for a while and he know how to take care of his customers. There is no question this guy is the Best. I have witnessed it first hand, people want to see Joe when they come here, so do yourself a favor, call in advance and ask for Joe Garcia- you wont regret it.

Satisfied owner

Nov 14, 2016

Victoria Guthery exceeded our expectations of true customer service.In todays world it's hard to find an individual that possess the level of customer service found in Victoria.BMW of Murrieta has a customer for life as long as they retain customer service Reps like Victoria Guthery.Thanks again Victoria,

R123

Nov 13, 2016

Chad Ludwig and his Team were awesome! I had a nice fat nail run through the sidewall of my practically new tire. I was not close to home and needed the tire replaced. Chad got me right in early morning and his team took care of the rest. I was back on the road in no time! O, and they provided a complimentary car wash! I was very thankful and appreciative of the great service I received!

Sharon C Eaton

Nov 8, 2016

Thank you Victoria for all of your help with my car. Your customer service was great! I appreciate that you kept me informed of the status on my vehicle.

Don'tlikeit

Nov 8, 2016

As expected, from the time of arrival and throughout the entire service (which took several days), all service personnel that were assisting me were prompt, professional, and curtious.My usual service advisor, Ryan Cornell, was deservedly promoted to supervise the staff of advisors, as a result Alex Harmsen was assigned the responsibility for getting my car serviced.My experience with Alex was delightful!! She was perofissional, proactive, informative throughout the process. Alex exceeded my expectations from a customer relations prespectiv.Also, it's always pleasant and satisfying to get help from Danny Furrow when it comes to loaner vehicle.

Mac 007 Series

Nov 5, 2016

Always a great experience!! Service was and has always been Pleasant, Professional and Courteous!!! I have absolutely zero complaints. I give them 2 thumbs up!!

Bob

Nov 4, 2016

The service I received on my new car was fantastic. From the moment we were seen stuck on the road to the quick and extremely courteous help we received. I had my car back in two days. I cannot thank the service department enough for their quick service. I also have to thank Thomas Forget for his stopping to help me on a Sunday and arranging a tow and another car to drive. He kept me advised on the status of the car which was so helpful. I cannot thank everyone enough. I love my new car

Car.Shopper

Nov 3, 2016

I have purchased numerous cars over the years. This was my first experience at a BMW dealership. The experience was average. I expected a little more in customer service being that this was a luxury car dealership. Our sales associate and finance manager were good. The person we did the finance paperwork with had a change in demeanor and body language when we declined the extended warranty. There were a couple of items that were not dealt with in a timely manner after we took possession of the vehicle. Personnel were hard to reach by phone. A promised bonus for our inconvenience was not forthcoming and had to be requested.

Bob

Nov 2, 2016

From the moment I stepped into the dealership everyone was extremely helpful and very polite. The puchasing process went so smoothly. I was more than happy

lilles

Nov 2, 2016

A little over four years ago now, I walked into a few dealerships to test drive this and that. I was gearing up for my undergraduate studies and needed a car desperately, but I truly had no business walking into a dealership expecting to come out with a car. I had no credit established whatsoever, planned on using everything I had saved up over the years on the car alone, and essentially had no idea what I was doing because I was going through the process all on my own and for the first time. About a month ago however, I got word from a close coworker of mine about a car salesman named John Hardin. I was told that his customer service was unparalleled and that he's the type of guy that is willing to do anything he can to help. So despite living a few counties away from the BMW he worked at, I knew that I was now finally ready to see what my options were to get my first car, and reached out to him. He greeted me with the most genuine insight, answering any and all of my questions right away by phone and texts. We scheduled an appointment for me to come in person and even though I hadn't planned on getting my car that very same day, John's agility and resourcefulness made it possible - the entire Murrieta team did. Everyone welcomed my questions and offered their help when appropriate. I didn't feel smothered when I first stepped onto the dealership grounds, and more importantly I felt comfortable making one of the biggest decisions of my life because of the people/team that were surrounding me. At the end of the day, I was able to walk out of there with my very first financed car and the experience couldn't have been any more streamlined. These guys were on it and John was a one man army; I cannot thank him enough for truly going above and beyond to help me walk away the perfect car for me!!!

Jtwin89

Nov 2, 2016

First just want to thanks David Townsend for outstanding customer service, quick service , and just all around making me feel really great about my purchase. He was very helpful and could answer all my questions.m regarding my purchase. I would definitely do business with this BMW of Murrieta due to how fast they found me the car I wanted and the price! Thanks again!!!

Betura

Nov 2, 2016

From the moment you stepped in, everyone appeared genuinely happy and eager to help. Bianca Mata, was excellent from beginning to end. The purchase was smooth and I was in and out of there in less than 3 hours. I got a better interest rate than USAA. Highly recommend it

Mayamitch121

Nov 2, 2016

Wow!! Just a first class dealership. I have never had a bad experience with there staff. Chad Ludwig in the service department is our go to guy, he makes sure everything is taken care of with our vehicle. From minor services to warranty issues, it's a painless experience. They are very thorough and always keep our BMW in tip top shape. We wont even consider another make or dealership, thank you!!!!!

Wajkmurphy

Oct 28, 2016

We purchased the very first 330e to be sold at BMW of Murrieta. Being the first of it's kind for BMW, there was lots to learn. Skip Noell worked with me for weeks in preparation of this cars arrival. When it was time to make the deal, he went above and beyond the call of duty and landed us a fantastic deal on a beautiful vehicle. Our 328i was a blast, but now with the 20% increase in torque, I can't stop grinning ear to ear!

Kimberly Rosas

Oct 28, 2016

Wonderful, fun, and smooth car buying process with Carl! Will be back for second car and to work with Carl again! My husband and I loved the process and willingness of Carl to go to bat for us and help us with a deal we both felt comfortable with. Carl was even willing to stay open later until 11:30pm when the paperwork and everything was done just to provide us with that level of customer service! Oh, and when I came out and had a huge red bow on my car, that made me a murrieta/Carl customer for life! THANK YOU!

COURTNEY SAVARD

Oct 28, 2016

I have been back to this particular BMW only because of the care and attitude of my service Advisor, Allison Wetland:) Thank you for showing me that you care.

BMW Lady

Oct 27, 2016

Your Service team is "Great". I have dealt with Hannah, Victoria and Chad and they all did a Wonderful job. Keep up the good "Customer Service".

Jane S.

Oct 23, 2016

I have been taking my car to Victoria Guthery for several years and am so pleased with each and every interaction and service. Victoria took great care of me by providing daily updates on my car and providing a nice loaner car while my car was being serviced. She is extremely professional and listens to each one of my complaints. Victoria is understanding and very polite. I recommend her to all my fellow BMW friends!!

dansuban

Oct 22, 2016

Alex in the Service Dept provided excellent service. She kept me informed all the way through our service as our car was left for a few days. Five stars out of 5 stars for Alex!! ??????????

Dru

Oct 22, 2016

Outstandingly customer service. Service advisor I dealt with was very friendly and helpful. This is the first time I went there for a service, and I had an amazing experience.

John

Oct 18, 2016

scheduled a service and extras and was taken care of by Victoria Guthrie . . she did a great job as she had done previously, and that's why I requested her as my service representative again.

NEVERRUDEREG70

Oct 18, 2016

This was my first encounter with Mr Chad Ludwig. I found him to be very personable, knowledgeable about the BMW Motor Car. I was interested in changing the type of tire that originally came with my BMW M5 to a different brand. I asked Mr Ludwig a couple of questions regarding the type of tire I wanted to have installed. We both agreed that this particular brand would definitely compliment my BMWas far as safety and looks. But when I return to pick up my vehicle, there was a slight problem, the tires they installed were the wrong tires. I went back to Mr Ludwig, and advised him of the mistake, he was very apologetic, took full responsibility of the mistake. Thus offered me the use of a loaner, said he would take care of it and have it ready the following day. Murrieta BMW, thanks for having a young person with a great attitude when it come to customer service. I would recommend your service department to any and every BMW owner,

BMW Lady

Oct 17, 2016

It is always a pleasant experience to go to the Murrieta BMW. This time my Service Rep was Victoria Guthery, she was so pleasant and kept me informed as to my car's progress while in Service. While getting a cup of coffee one of the Dealerships Managers inquired as to why I was there and if I needed anything please feel free to call him. Everyone is "ALWAYS" so nice....

Picky

Oct 17, 2016

Hannah Haaker quickly got the service process started in less than a minute after I arrived at the dealership. She kept me informed on the progress and was very apologetic that the service took longer than expected.

Ben

Oct 17, 2016

Dave is one of the best salesmen I met by far and I've been with bmw since 2005 Dave made me feel like family Thank you

Angelina Collet

Oct 16, 2016

We recently purchased a 528 I and couldn't be more happy! Brandon Holland was great to work with! He was extremely knowledgeable on the vehicle and made the purchase pleasurable. We will definitely refer BMW Murrieta & Brandon Holland to friends and family.

covkid

Oct 16, 2016

I got a letter from BMW advising me of their Air Bag recall, so I called the dealership to make an appointment. They didn't have any replacement units available but told me they'd call me back when they had new delivery of airbags. To my surprise, they called back only a couple of days later and fixed an appt for me.Chad Ludwig was very personable and helpful when we took the car in and we were in and out of there within 10 minutes.Unfortunately, the quoted fix time of approx an hour wasn't met and indeed turned into nearly 7 hours, which meant we had to wait until the next morning to recover the car. Disappointing. But for this delay, we would have given 5 stars, because the car was cleaned and inspected and Chad's service was fine.

Victoria

Oct 15, 2016

Victoria Guthery was very helpful, courteous, and friendly in getting the information needed to service my older BMW. I received a notice for an air bag recall and she found two more items that needed attention as well. My car was ready the following day. Thanks, Victoria.

Pickle people

Oct 14, 2016

This was the easiest purchase for a vehicle I've ever had. The employees were knowledgeable, professional, and respectful of my time. I let them know what I was interested in and they got me set up and in that car for a test drive. I loved the car it was just what I need, I know they deal cars that are more powerful and full of options but that wasn't what I was looking for right now. They treated me respectfully and I would definitely come back again when I'm ready for another vehicle. I live quite a distance from this dealership but they more than made it worth the drive.

Car Folk

Oct 12, 2016

We really appreciated our experience at BMW of Murrieta. We were looking for an off-brand vehicle and they had it! Ryon was so helpful and great to work with. We truly appreciated the fact that no one at the dealership tried to push us into a decision or try to get us to look at any cars we weren't interested in purchasing. The whole process was super smooth and efficient! We will definitely go there again!

Art the artist.

Oct 12, 2016

Victoria really knows her stuff I would recommend her for manager and a big fat raiseShe set my mind at ease about some issues I had with my car

Satisfied owner

Oct 6, 2016

Ileen Garibay was our contact from phone and actually understood our needs. We drove to the dealership from Ontario and chose one of the vehicles that we discussed. Ileen was actually with another client and introduced us to Ryan Ferguson which took over and was very personable and very knowledgeable about our needs because Ileen had informed him prior to the introduction. Ryan was a true professional and had our interests as his priority. We thank the both Ileen and Ryan for making our experience a true pleasures we

Stanislav Gorbatov

Oct 6, 2016

Great dealership,fast response. Overall experience was very professional and friendly.

Donald Roberts

Oct 4, 2016

My service advisor Alex Harmsen is the best in making sure that all my car needs are taken care of. I recently needed an oil service and she was able to get me a same day appointment and the service techs were able to get my vehicle back to me in a few hours. It made it easy to use the dealership for services that I would normally look to independent shops to fulfill. Peace of mind is knowing that my dealer does a detailed inspection and informs me of of items that may need attention in the future.

Nique

Oct 1, 2016

I had Chad as my service guy. He was so awesome. He took his time to make sure everything was taken care of. I love Marietta they're awesome!! Thank you ChadShenique

Bill D

Oct 1, 2016

Chad is my go-to guy, he always understands any issues I mention to him. I had my one and only poor experience with the quality of the wash that was done at the culmination of my recent service. He is making it right with me and that is all anyone can ask.More dealers should follow this example!

435Vroom

Oct 1, 2016

I recently had my 435i serviced at Murrieta BMW. Chad Ludwig was my advisor and provided me with excellent service, as always. People like Chas are the reason why I've purchased BMWs for the last 18 years. Thanks Chad

Gary567

Sep 30, 2016

I recently purchased a BMW 5-Series at Murrieta BMW. Rodrigo Cavalle was our sales associate and he was excellent throughout the process. Low-pressure, answered all questions, pleasure to deal with and very, very knowledgeable about the car and options. The Management Team did great on follow-up to ensure I was pleased and the service has been outstanding.Thank you Rod and Murrieta BMW.

Matt Graham

Sep 28, 2016

Every aspect of my BMW Murrieta relationship has been very positive. The GM Raymond is super helpful and genuinely cares about the client experience. He went out of his way to ensure I was highly satisfied with my purchase. Chad Ludwick is my service advisor and he is always very helpful and prompt getting service taken care of quick. Great place to buy a BMW.

Zandra

Sep 27, 2016

This is the second car I've purchased from BMW Murrieta and I've always been given the best service! Thanks Dave Townsend for helping me find the right car!!! I love it!!!

JSilva

Sep 27, 2016

Allison was very polite and friendly. She explained everything in great detail what was getting done on my car. She also gave me the number directly to reach her, so I knew I was leaving my car in capable hands. I highly recommend this service station for anyone that needs maintenance done on their BMW. Once my car was ready Allison called me herself and explained in great detail what was done and if anything else was wrong. Allison is an asset to BMW and when you go to service I highly recommend speaking with her. Thank you.

Jeff Tollefson

Sep 27, 2016

Victoria is so efficient, I love knowing that service to my 435i will always go well! I didn't even need to use the loaner car, she got me in so fast.

valerie0786

Sep 26, 2016

From start to finish my experience was positive, streamlined, professional, and a breeze! Dave held my hand through the entire process. Buying a car can be a confusing stressful endeavor. Dave made the entire process feel like a complete adventure.This is the second BMW I purchased from David Townsend, and I have recommended him to very satisfied friends looking for a vehicle as well. He is a five star professional, and I will continue to refer him, again, and again!When I have had my car serviced, and received loaners for my convenience, Morgan, in the service department has made my experience completely pain-free. I was in and out in the blink of an eye. She kept in touch with me, and let me know each step in the servicing of my vehicle.

AlbertG

Sep 26, 2016

Rod was very helpful and not pushy, which I appreciated. His customer service skills were excellent and I would recommend anyone to talk to him when at this dealership.

Beamer2

Sep 24, 2016

Received good service from Alex Harmsen; she was professional and responsive when I brought my BMW 228i in for service and eventual replacement of the NVLD pump.

EAU

Sep 23, 2016

Victoria Guthery, Service Advisor,was truly outstanding. She is technically capable,cares about her customers and is very responsive to customer needs and expectations. She is very straight forward, without any BS and provides the customer with the true status of the vehicle. I did not have an appointment,as my problem arose suddenly and required immediate attention, Victoria took charge and not only did she tend to my car , she was able to get me into a loaner vehicle in a matter of a few minutes . Although the repair required new hardware and software re-programming ,she kept me informed of status and when she anticipated my vehicles would be returned.GREAT JOB VICTORIA-THANK YOUElliott Ushkow

Russmaster

Sep 22, 2016

I took my car in for routine service and was very impressed by the friendliness and efficiency of all the staff I encountered. It was the best service experience I have encountered in recent memory.

Angel

Sep 22, 2016

Best experience I have ever had purchasing a car. The process was simple quick and most of all fun. BMW of murrieta took the hassle of buying a car into a positive experience with the customers best interest in mind. Also, David my sales rep was awesome, professional and very informative But most of all he was friendly and, welcoming Customer service - on point. Thank you David.

blynnie2

Sep 20, 2016

I have had several different service advisers, but this time it was Alex Harmsen and she was very pleasant to have take care of the repair on my X3.

LEANNE THOMAS

Sep 17, 2016

I have always had great service here at BMW Murrieta. I took my car in for service, a 528i and my service advisor was Victoria Guthery. Victoria was very nice, outgoing and pleasant to work with as all of the advisors I have had there at BMW are. She kept me informed of all work being done and the price. Thank you for a nice waiting room with the large TV screen and snacks and beverages and plenty of seats. Keep up the great job ! Leanne Thomas

John Lee

Sep 14, 2016

Took my 550i for the first time and couldn't be happier. Came to rave about Victoria but looks like others have beat me to the punch... many times over. All service rep at murrieya bmw seem to be nice and knowledgeable but ask for Victoria. She will go extra miles to take care of you.

AQsack

Sep 11, 2016

What a good experience with BMW Murrieta. Everyone was awesome. Felt more like a friendly visit than a business deal. Very fun experience. Definitely recommend BMW Murrieta.

Wischy

Sep 11, 2016

I dealt with Brandon and Ryon Holland at the dealership. Brandon drove the vehicle to my house to make sure it would fit in my garage- no small "ask", as I live 1/2 hour away from the dealership. Ryon handled the paperwork at the dealership and there were no issues whatsoever. Since it was month end, their inside staff was buried and Ryon kept apologizing for it taking so long, but it wasn't that bad at all. I would buy another vehicle from this dealership in a heartbeat. These folks have tons of integrity and won't waste your time.

John

Sep 9, 2016

Would highly recommend BMW of Murrieta . . . knowledgible and extremely helpful people. Great service dept . A top notch experience with service rep Victoria Guthrey and the service team.

Curtis607

Sep 9, 2016

Our service advisor Chad Ludwig always delivers the highest level of customer service.We truly trust him with our vehicles' services.Always a pleasure to visit BMW of Murrieta.

Ron

Sep 8, 2016

About 2 years ago I helped my daughter purchase her new BMW. Dave Townsend took us for a test drive, and from that moment I was hooked on the Ultimate Driving Machine (this guy knows how to drive a BMW). We ordered my daughters car straight from the factory. When it arrived on US soil (about 1 month) we were notified. When we arrived at the dealership to pick it up a few days later, the car was beautifully displayed on a round platform with a sign that said "Congratulations Ashley". Everything done here at BMW of Murrieta is done with class. Attention to detail is everywhere...the cars, the customer service, and the ongoing customer support. When I was in the market to buy my own BMW, I went straight back to Dave Townsend...not just for another awesome test drive, but to deal with a familiar, friendly, professional sales associate who knows the business well. BMW of Murrieta is lucky to have this guy. If you are looking to purchase a BMW, go to BMW of Murrieta and ask for Dave Townsend. You'll be pleased. Thanks again, Dave. We are happy!!

dansuban

Sep 7, 2016

my wife and I are very fortunate to have Victoria Guthery as our service advisor. I expect no less than excellent service, follow through, advise, and work done right when she handles our service or repair issues with both of our BMW car and SUV.She provides the utmost attention to details and awesome informative follow through when our cars are in the dealership.The attention to details and her help and support always make a great visit to the dealership.Thank you for your great help and support Victoria, you make us feel welcomed and at home.Dan & Christi Suban

AydensDad

Sep 7, 2016

Blown away by the superior service offered by Christopher Zappia, Finance Manager, and our Client Advisor, Dave Townsend. From the moment of truth (walking into the dealership) right up to leaving the lot in our shiny new car, these 2 gentlemen took great care of us. We agreed upon a price with relative ease and they made it work for us. We enjoyed the experience and their personalized service, which made all the difference. Would not change a thing. Oh, may be just one thing...the next time we're in, I sincerely hope the industry has figured out a way to eliminate the "wait" process. That would be god send!

Bryce Gharring

Sep 6, 2016

This is the second BMW that we've bought/leased at BMW Murrieta and there's a good reason why we're back again! When people make you feel like they're working for you to put together a deal that was actually beyond what you thought was possible, then you're not dealing with just another dealership. My wife, Sue, had a BMW 7 series that we leased almost five years ago from BMW of Murrieta - after the lease was up Sue decided she wanted another experience so she leased a Lexus (a wonderful car but lacked the pizazz she'd had before in the BMW and had missed deeply). We were 22 months into a 48 month lease and she'd been bemoaning how she just wasn't happy with her car and wondered if there was any way we could work things out and get back to leasing another BMW. We decided to go look, but in my mind I'm thinking there is no way this is ever going to work without it costing us an arm and a leg. We were not only able to get a new 7 series BMW, but this one was tricked out and it was a 750 and not the less expensive 740 model. Talk about shocked (and happy!), I'm the new hero in our house and momma is happy (you know the saying, when momma is happy . . . everybody is happy, but . . . . . . ). Thanks to you wonderful people - we are happy customers who will be back again (in about three years!).

Ctrammell

Sep 5, 2016

HelloI walked in on a Saturday and next week walked out with a new 328i. Worked with Carl Burt and he was excellent to work with. There finance team was excellent and all staff very friendly. Going back next Saturday to meet with a genesis who will go through additional special details on the car. So far my experience has been "classy and exceptional". Everything I was looking for in leasing a car. First time easing as well. Have always bought cars out right but this was so well done thought i would give it a try! Carl Burts customer service was great because I felt no pressure and when I went to pickup the car I choose the week before I changed my mind to a white car and with a blink of a minute he found one on the lot, cleaned it up and it was delivered the next day to my door. Awesome experience and loved the non high pressure sales attitude. Very well worth the trip to BMW of Murieta, ca. Thanks Carl!!! Kindly,Carolyn. (Happy owner).

Christina

Sep 5, 2016

Buying a new car is intimidating. How do you know you are getting the best price? I wasn't planning on buying my next car until "better deals" closer to the holidays as I had researched. However, Dave Townsend was able to get me an exceptional price, all, patiently, via the internet, so that after driving the 2+ hours to get there, it would go quickly. The staff were all super friendly and made this a great experience. Thank you so much!!

Cece

Sep 3, 2016

This was the first time I have ever purchased or leased a car on my own. From beginning to finish I experienced nothing but excellent service, excellent knowledge of the car. Thank you Brandon Holland for taking the time to listen to my needs and find me an excellent and beautiful new 328i ILove it!

tanimack1

Sep 1, 2016

The Service Dept goes above and beyond every time we bring our car in. Amy Wilson always makes sure that we are very well taken care of. I highly recommend this dealership!!

Ke11yrene

Aug 31, 2016

I leased a 2016 3 series with BMW back in January Carl Burt helped me then and everything went perfect. This is the first time I had to take it in for service for a check engine light and an oil change for 7000 miles. Chad Ludwig Helped me out. Chad called to let me know that the check engine light is on because a rodent had chewed through some of my wires. When I first heard this I thought it was a scam! I told Chad not to fix it I want my dad (a shop foreman for 25 years) to take a Look. Chad said no problem! He even gave me a paper listing the EXACT problem and location. I took my car home and sure enough my dad confirmed the problem and fixed it for me in less than 15 mins. Most dealerships would not be this nice- thank you BMW for yet another great experience !!

Quan Nguyen

Aug 31, 2016

Rod Cavelle is a good and professional sale person. He explain all the question I ask and show me how to operate the BMW I3. I recommend every one if you want to buy a car go to this dealer.

kathykookhee

Aug 29, 2016

I had Hannah help me with service on my auto. She was very professional and thorough. I was beginning to think some of the other advisors I had dealt with in the past were not up to par with those of other dealerships, but Hannah changed my impression entirely. Thank you Hannah for a great service.

Don'tlikeit

Aug 26, 2016

As I've become to expect, the service was superb. My service advisor, Ryan Cornell, assisted me from the moment I arrived and took care of all my needs including getting the loaner car ready for me. The personal touch from the service staff and the through attention to details has become this dealership' standard operating procedure.

Nick

Aug 26, 2016

The help and service was great. Had a good time with service as they had my car ready on time. Very pleasant experience and time there. Thanks to Victoria as she was the one who helped me.

carl is awsome

Aug 22, 2016

Loved the service and speed of the 2nd purchase of my BMW from Carl Burt, BMW of Murrieta. Carl's dedication brought me to Murrieta verses going to a local BMW dealer 1.5 miles away from my home.I am a costumer of BMW of Murrieta for good.

Joseph Ciullo

Aug 21, 2016

I recently brought my 328i in for warranty work. Victoria Guthery and all the staff at Murrieta worked diligently and swiftly to make sure everything was above standard before I picked up my car. I can't explain how much I appreciate the honesty and integrity of this Dealership. Outstanding customer service at every level!

Jane S.

Aug 19, 2016

My 435i needed service work and made an appt with Victoria Guthery. Victoria is so kind and professional by listening to my concerns regarding my car. She provided a loaner car which allowed me to still keep my other appts and go about my business. Victoria kept me informed as to the progress of my car and when it would be ready for pick up. I enjoy working with her so much....she took such good care of me!! Definitely will be back!! :)

lovemy650i

Aug 16, 2016

headed north on the 15 when i get the old "you need two quarts of oil immediately" warning. quick google search said BMW murrietta was up ahead 5 miles. pulled in at 6:15 on a Friday, the place was busy, but not to worry. the service guys listened to our story, got us in right away, updated our records in the global BMW system (we're from Carlsbad), and got us back on our way in 30 min. if these guys do this for a complete stranger who didn't even buy their car from them, i can't imagine how awesome the service is for someone who did buy their car. i'll be back when my lease is over. great job guys. and thanks chad!!

Sonia

Aug 16, 2016

We bought a used mini from another dealership and a week later the turbo went out, we were treated better at this dealership then we were where we purchased the vehicle. Hannah Loveday in the service department was great, kept us updated on our repair. Everyone we dealt with in the service department, hannah the service rep, jamie with the loaner vehicle, and ryan the tech were amazing and had wonderful customer service! Thank you!

Mimi

Aug 14, 2016

Had my BMW in the dealership for service on 28 July 2016. I was treated very well by Amy Wilson and my car came back to me looking great, which made me feel very happy. The woman working at the front desk, I believe her name was CJ, was also extremely helpful.

blynnie2

Aug 14, 2016

There was a recall on my vehicle and I was placed in a very nice loaner. No waiting and my car was ready when due.

Mrobinson1993

Aug 13, 2016

Always great service from my writer, Chad. Great service department, always friendly people there. I enjoy coming here check in is quick and usually painless.

Kelliewelty

Aug 13, 2016

I have purchased 4 cars from this dealership. The sales and service is phenomenal. Victoria Guthery is our service advisor and she goes above and beyond every single time. The service Dept is the reason I will never own anything other than a BMW.

JP

Aug 13, 2016

I would not advise dealing with them. They continuously negotiated with me in bad faith. I spent a ton of time working with them on a new car purchase, and was about to go to the point of taking a train to them to pick up a new car, when I realized they'd been dishonest with me about the price.I was looking for a very specific car, with a certain set of options. Murrietta had one of the few cars in the area in stock. I had a price in mind which was in line with other quotes from nearby dealers and asked Bianca to meet it. After some back and forth she said she could not, and I thought we were done. Then I started to receive multiple sales calls per day, surveys to understand why we couldn't close a deal, etc. I answered honestly. Then a few days later I got a call from the general manager, George. He asked what we could do to close a deal. I quoted him my price. He then asked what we could do to close a deal RIGHT NOW and I quoted him a lower price- which he said he could not meet. But he did say he could meet my price and that he had saved the deal, I could come back and take advantage of it (I was not expecting his call, so wasn't prepared to decide on the spot).I called them back in about 24 hours and said I was ready to go- it's now about 7 pm on Friday night. They said that in order to close the deal at this price it had to be done same day. Tomorrow the price would go up. I live an hour away, so said look you tell me what to do but I'm physically unable to get to you tonight. They tried to run my credit, process everything that night, but ran into a problem with an incentive that I was supposed to be eligible for. On Thursday, when I spoke to George and we agreed on "my price" that incentive was 500 dollars. The next day I realized that my paperwork was not in order with USAA, and wouldn't be in time to close this "expiring now!" offer. So I decided to eat the $500 and buy the car for "my price plus 500". They informed me that on Friday, the USAA incentive has actually increased to 1000, and so now they would have to sell me the car for "my price plus 1000". First of all, if the USAA incentive increased on Friday, shouldn't I have had the benefit of it? Second of all, we had agreed on a price on Thursday based on a 500 incentive. When that didn't work out, I offered to go into my pocket to make up the 500. But now they wouldn't accept that and abide by their original deal. But then, of course after a nice long interval, great news, Bianca called to tell me that her manager had finally approved to get my payments down to "my price plus 500"! Whoopee! I booked a train ticket and arranged to spend most of my Saturday getting there but, lo and behold, when I got the paperwork in writing, the way we got from "+1000" to "+500" was my making a 500 dollar down payment. So, they didn't actually come down in price at all, they just had me pay more upfront... So, they did not honor the agreement we had on Thursday on the phone, they pressured me into closing a deal at 7pm on Friday, and then lied to me on Saturday about the terms of the deal I was going to receive. In addition to being dishonest, they wasted a ton of my time. The only good thing about this whole experience was that Bianca had the decency to send me the details of the sale in writing before I left my house to go there (only 1 hour before)... I'm not sure what I would have done had I been stranded there. That earns them exactly 1 star.

William Wright

Aug 13, 2016

Chad Ludwig, was great hel,, very nice, catered to all of my needs and did so with a positive attitude, thanks Chad, you really came through in the pinch. I greatly appreciate your attentiveness and and loyalty to me as a client at bmw, may your career their grow to be an successful one, until next time, thanks so much.. William Wright

charlie

Aug 13, 2016

My E46 M3 is a cherished "ultimate tanning machine & driving machine"...so I want to keep it safe & reliable. Chad & Victoria have been of tremendous service in maintaining my BMW. Per usual, everything took place as promised and in a timely manner. Boris Said has always run a professional operation...starting with his receptionist 'CJ' ! I'll be back...

sanch160

Aug 12, 2016

Ryan Cornille and the rest of the service and parts team at BMW Murrieta are always awesome! They explain to me exactly what my car needs and the best/most affordable way to do it. My car is always nice and clean when I pick it up as well.

Dinhora123

Aug 10, 2016

Roy helped us buy our first BMW. It was great service. Not only we bought one , but two BMW.He was knowledgeable of the product, and made us very comfortable at the dealer ship.

Walldott

Aug 8, 2016

I sent a request to them and this dealer never contacted me.

LindaS

Aug 7, 2016

Dave is very helpful and answered all of our questions. He worked with us to meet our needs - we had a great experiencing buying our BMW.

Claudio

Aug 7, 2016

I believe that people are the reason for a sale business to succeed! Rodrigo Cavalle was our advisor! From the get go he was friendly and knowledgeable and made everything easier! Downside of the whole sale was how long it took to get everything done and out the door but i guess somethings you cannot control... Overall i had a good experience and would return in the future!

reemster

Aug 7, 2016

Ryan Cornille is a great service advisor. He is patient, kind and always makes sure my repairs/service is completed in a timely manner. He returns all my calls and sets up my appointments immediately.

BMW 328i

Aug 5, 2016

I have had two BMW's and each time they need service I call Victoria Guthery! Victoria always makes sure that my vehicles are repaired to my satisfaction and I leave very happy with the service! I really appreciate working with Victoria every time I bring my BMW in for service!!! Thank you Victoria!!!

Iris Han

Aug 4, 2016

sales person very kind.Facility is very clean. Buying processing was very professional.

LePew46

Aug 3, 2016

Every time I have had my car serviced/repaired by BMW of Murrieta, it was returned right the 1st time. Never once have they told me they couldn't duplicate the problem. Dealing with Victoria Guthery truly makes it a concierge experience.

Oumar Sissoko

Aug 2, 2016

Skip was outstanding. I have a disability. I call him Saturday morning at 9:30. He sent me the link to fill out the application. He kept on calling me after the pre-qualification until I decided on the color and model. Then Slip kept on sending me SMS messages thanking me for being patient because it was the end of the month and a Saturday.That was the Best Experience I had so far. But I told Skip there are 4 cylinders missing: LOLI wanted a 750i, and I qualified for a beautiful 2016 528i. The entire family is enjoying it.See you soon. Sincerely Oumar

Frederick A Hill

Aug 2, 2016

This dealership treated me like I'veI've never been treated before during a car buying experience. Rod Cavalle took care of me, and Osmond in the financial department worked wonders. Great job I'm definitely coming back.

dearbryant

Aug 2, 2016

Went in and Roy immediately helped me with literally everything! Not only was his kindness and professionalism above any other I have came across, his knowledge about these cars was amazing! Thank you Roy for taking care of me and my family and giving me nothing less then the best experience. See you soon.

Adriana

Aug 2, 2016

Many luxury car dealerships claim to provide 5 star service, but truthfully I've never walked away from a dealership feeling like a VIP. The car buying or leasing process has always left such a bad taste in my mouth. I'm a huge fan of BMW, so I knew I wanted a BMW again. An i3 to be exact. But I definitely did NOT want to go back to BMW of Monrovia, which is the closest dealership to me. I was sharing my frustrations with my friend, and she told me about her experience at BMW of Murrieta, and in specific she mentioned that Bianca Mata gave her that 5 star, VIP treatment I've been expecting, but never got at any other luxury car dealers. So I called BMW of Murrieta yesterday and asked to speak with Bianca. She asked me what I was looking for and said she would get back to me within the hour. Sure enough, about 30 minutes later she called me back, with good news. They had the exact i3 I wanted and it was ready for me... But I work pretty late and I was racking my brain trying to figure out when I would be able to make the trek all the way to Murrieta to pick it up. However, she said she would personally deliver the car to my home that same evening. ARE YOU SERIOUS?!? I have never had a more seamless transaction... She did everything over the phone & email. And exactly at 8:30pm on the dot last night, Bianca knocked on my door with my brand new, beautiful BMW i3. She had some paperwork for me to sign, then we went outside where she went over some features of the car. I can't say enough about Bianca's customer service. Besides having fantastic people skills, she seriously went above & beyond to make sure this transaction was smooth for me and emphasized that my satisfaction was everyone's main priority. Moving forward, I will only recommend Bianca Mata at BMW of Murrieta to anyone who wants to be treated with respect and dignity when leasing or buying a car.

aloha, J

Jul 30, 2016

I was visiting the area from San Diego when my car stopped running. I had to be at work on Monday so Hannah Loveday assisted me in getting a loaner car and the repairs I needed were done quickly and professionally. I would gladly go back to Murietta BMW.

Steven

Jul 27, 2016

I didn't purchase the car from Murrieta BMW due distance from where I live but their response is very quick and willingness to work is awesome.

Robert Andersenbmwi8

Jul 27, 2016

From the minute I walked through the doors they made me feel like we've been friends forever!David is obviously a positive,happy guy.I am a very impatient person and there was no lack of doing everything possible to make the deal happen.

Marcia-Ecuador

Jul 26, 2016

I love Victoria Guthery, she makes my day every time I come to get service, is not every day that you can say how happy you are with your car dealer especially with their service department. I must say though that most of the people there are very nice and helpful. I will never take my car anywhere else for service, they won my business for life.

Hewy44

Jul 26, 2016

Frank Madrid was great to work with. We purchased a car for our daughter and Frank made the car buying process painless. Can't wait to buy future vehicles from Frank. Thank you for everything.

Bullett01

Jul 26, 2016

Hannah Liveday was great, professional, nice and explained everything in detail. She was very informative and pleasant. I had a limited time frame that day and she worked very well w/me.She is a pleasure to work with and is very knowledgeable and professional. Kudos to her.

RHW

Jul 24, 2016

I was very impressed with service at BMW of Murrieta. Dave Townsend was immediately aware of my husbands health situation and he made sure that we did not have to move around the building a lot and wait a long time for anything. He brought water and offered coffee and snacks. He brought paperwork to us so that we could remain seated in his cubicle. I am looking forward to my Encore appointment.Ruby Weaver

Ron Temecula

Jul 23, 2016

Hannah Liveday was outstanding in every way. Kept me informed and worked through some special items for me. She was excellent! Thanks for all the effort Hannah!

Audreyd96

Jul 22, 2016

I am so happy with my new purchase! I didn't think getting a Bmw would be possible, but Dave helped make it possible! I really appreciate all the help he did for me ! Excellent service.

Sandy Ramirez

Jul 21, 2016

Always a great experience at this dealership! Victoria Guthery goes over and above to provide excellent service and makes you feel like you're part of the BMW family. Honestly, even person I encountered during my service (drop off and pick up next day) was beyond helpful, friendly and professional. Way to go Murrieta BMW! Sandy Ramirez

R2

Jul 21, 2016

I wish I could give more than 5 stars to Chad Ludwig. Service Advisor at BWM of Murrieta. The service performed on my 2013 535i is always completed correctly without any mishaps. Chad always greets me with a smile and firm handshake, he is professional and is very knowledgeable about my car. He does his best to make sure my BMW is ready at the time he told me. I live in San Diego and drive the 40 miles to this dealership because I know I will receive a great experience there I strongly recommend this dealership.

Mads

Jul 20, 2016

I came in for a sercvice of our 2012 X5 35d since the CEL turning on and off. 1. The setup of my appointment was a breeze and Alex Harmsen took care of me. 2. A loan car was arranged and it was a brand new 528i - my wife and I were very impressed with the 'enticement' gesture to buy another BMW. The front desk attendant (so sorry I did not note her name down) was very nice and accomodating!3. I was updated on the progress by Alex and and Hannah Loveday on a regular basis so I knew what was going on4. We got our X5 back earlier than promised and it was serviced, cleaned and shiny including the wheels!Very impressive service and my hats off to the BMW team of Murrieta.

Sandra Sarro

Jul 19, 2016

Rodrigo Cavalle helped us find the perfect car and stay within our strict budget. He listened carefully and researched options nationwide to locate a vehicle off-premises. He put in a lot of extra work and was gracious and kind the entire time. His experience and knowledge of cars in general was impressive and helpful. Another dealer we went to the same day had staff that was misleading and condescending, so Rod was a refreshing change! Thank you BMW of Murrieta!!!

jsarro74

Jul 17, 2016

We worked with Rodrigo Cavalle looking for a new 5-series. Rodrigo worked with us to accommodate our needs, meet our budget, and get us a car we were happy to purchase. We will work with Rodrigo again in the future, happily.

Saint2015

Jul 17, 2016

I always have a great time when I go in. I always get greeted. My service provider is Victoria Guthery no matter if she is busy with someone else. If she sees me she will stop wave. I went in to get a car wash from coming back from a trip with the family, ending up with two tires needing changing. Victoria added me to her busy schedule and took care of it. Thanks! I rarely need to call her, Victoria always call at a timely manner. To keep me informed..

paul/ruth2015

Jul 16, 2016

Your sales department is top notch, Ryon Holland is a great salesman at Murrieta BMW. We have had Ryon help us on every car we have bought from Murrieta. In fact this is our 6th BMW from Murrieta Dealership. Our experience is outstanding there we feel like family. If we buy another car it would only be through Ryon Holland . Thank you again for all you've done for us.

Mike1121

Jul 16, 2016

Dave was quick to respond, offered clear numbers and was an absolute professional. Although we did not decide to purchase today, we will not hesitate to reach out to Dave first when we make a decision.

328iOwner-92592

Jul 15, 2016

I'm never disappointed with the service I receive from Chad Ludwig at BMW Murrieta. I've been a BMW owner for 3 years now and Chad goes the extra mile to proactively know my service history, provide recommended services by priority and keeps me informed every step of the way. I appreciate his positive attitude and professionalism.

Lgc

Jul 14, 2016

Victoria was extremely professional on my service visit... She took excellent care of my concerns and made my experience pleasant. I will definitely ask for her in my future visit for service

GODis1o0

Jul 14, 2016

John Hardin was proactive and greeted me almost as soon as I arrived at the dealership. John was very accommodating and worked with his finance team and myself to find the best deal possible. As a sales professional myself; he was text book, not pushy at all and made no assumptions. I will buy my future cars from him moving forward.~Mark

alexyolanda

Jul 13, 2016

This pass 4th of July weekend we purchased our first BMW it was a 535I the sales person (RYON HOLLAND) was absolutely great. No hassle not pushy, I think, it took us more to decide if we wanted the car than the paper work. Really fast!!!! everyone you must see RYON his your guy!!!!Sincerely First BMW buyers!!!Alex and Yolanda Mendez

340i at Murrieta

Jul 12, 2016

Carl was exceptionally attentive and focused on providing the customer with a first-rate experience. He knows his product inside and out and is a pleasure to work with. Very nice low-key approach, letting the quality of the product and the deal speak for themselves. Would look forward to working with him again - you will too! Carl was the reason I purchased from BMW of Murrieta, and the support he received from Misty and Matt added to the positive experience.

LindaVH

Jul 12, 2016

On an insanely busy day yesterday, Monday, my service rep was Chad Ludwig. I watched him manage customers, fellow staff members, while processing work orders. He did it all with consistent calmness and clarity--all the while maintaining an easy warmth. For more than a year I have encountered nothing less than the most consistent equanimity from every staff member at BMW Murrieta, from the receptionists, sales, all levels of service staff--EVERYONE. This is my dealership. I sincerely appreciate all advice and dealings I've had with everyone. And to the unsung heroes--the MECHANICS--Thank you.Come to BMW Murrieta. This is a dealership with this highest level of respect for customer service.

BMW 328i

Jul 12, 2016

My salesperson was Jolene Buchholz and she helped me obtain the car I wanted at the price I wanted! They all stayed after midnight to complete the loan and I drove off very satisfied! Thank you Jolene!

Jason335i

Jul 12, 2016

I have been coming here for about 2 years now and I have always been taken care of by Chad Ludwig. He is the reason I keep coming back because no matter what my problem is he always takes his time to make sure all my problems are addressed and solved . My 335i has been a headache for myself and sometimes ok most of the time I am a pain to deal with and never once has Chad ever ignored my problems . The employees are always kind and thats always a plus. The facility is clean and very nice. So if you have any service needs just know Chad Ludwig is the man to talk to if he can put up with me then im sure he can handle anything and any type of personality thrown his way.

jsarro74

Jul 11, 2016

I recommend Chad Ludwig without qualification or hesitation. I have worked with Chad for years, and he has always gone above and beyond in taking care of us and our vehicles. I have complete confidence and trust in Chad, and will continue to make the 35-50 minute drive from my house to keep working with him.Thank you.

Dave at 4 Seasons

Jul 10, 2016

I purchased a 2011 328i from BMW of Murrieta and couldn't be more pleased.I did my homework on the car so I knew what I wanted.The car I got looks almost like it did coming off the show room floor 5 yrs ago.It has a tiny nick in the paint and a small abrasion on the side of the drivers side seat but otherwise perfect with only 52,000 mi. on it.The price reflected the quality so I paid a little over the average cost but got a real fair deal on my trade in.I dealt with Carl Burt and could not have been any happier with his help and the overall level of service was excellent.I strongly suggest that you ask for Carl when you visit.He knows his product and is an extremely friendly and honest person to do business with.My first contact was by e-mail which was answered in a timely manner.A couple of phone calls later the same day and I was on my way to a test drive and purchased later that afternoon.When you see Carl tell him Dave said Hi. Really do yourself a favor and shop BMW of Murrieta first.I know you well be as impressed as I am.

RodBentley123

Jul 10, 2016

Raven was very helpful with everything. Kind, courteous and informative. My transmission was going out and they installed a brand new one, not a rebuild. Also installed a new valve cover gasket. I was also able to use one of their BMW courtesy shuttle vehicles for free. All of this would have costed thousands of dollars but was covered under the extended warranty. I am very happy with the new performance of my vehicle. Thank you very much.Mr. Bentley (she calls me)

123456789

Jul 9, 2016

I bought BMW 328i CPO 2 weeks ago and I didn't even drive it 2 days!!!! At the beginning i wanted to program the autostop engine button and paint the rims they took 3 days and when i went to pick it up the check engine indicator was on! And the rims i could've done way better job than BMW! I came back after 4 days and i figured out that the care goes to the right, the alignment was off! So I went back to them and they told me to come back the next day and when i did the car wasn't ready cause it wasn't the alignment it was some mechanical issues and NOBODY contacted me! No one followed up!!!!!!!!!!!I asked to talk to the manager cause i'm done with this car (certfied preowned!!!!!!!!!!!!!!!!!)I live in Corona and they are in Temecula (35 miles)The GM called me and he was so nice but he said he couldn't help me to trade the car and make a good deal cause he contacted BMW and they are not willing to help!!!!!But he will tint my car!! I told him i'm done with you guys do it and when i went to pick up the car they didn't do it as i asked !!!!!!!!!!!!!! However the manager said it's their fault not to check the car before they call me to pick it up!! And they did it 4 times!!This is really frustrating!Worst service ever and i will tell that story to everyone!

joseph owuondo

Jul 8, 2016

I took my BMW 7s there. It has has some issue of not resetting one code. They finally found the code but the cost was too high considering that I had just paid for the car to be fixed somewhere else. Anyway, Chad was amazing in his advising and way forward. Oops, they also fixed the recall issues and washed my car!!Joseph

darrellJ

Jul 6, 2016

Hannah was very helpful. She has great customer service skills. The facility is very nice and everyone there is extremely professional. I will continue to use your services.

Megan

Jul 6, 2016

Excellent customer service from top to bottom. A HUGE thanks to Raymond, David & Jorge for going above and beyond to make my X5 buying experience quick, easy and stress free. I have already sent the dealership's contact info to two of my friends.

AlexPart

Jul 2, 2016

I am very satisfied with our recent visit to BMW of Murrieta. Special thanks to Melissa, Thomas, and Brandon for assisting us in purchasing our awesome cars and for taking the time to make our visit extra special.

lhaas0327

Jul 1, 2016

Charles was patient and took his time to answer all my questions. I wasn't planning on, buying a car just looking for info. I ended up with a car and very happy with the service I received. I'm very happy with the deal I made and would recommend any one looking for a BMW to use Murrieta BMW.

Pleased Beamer Customer

Jul 1, 2016

In taking our 2011 528i in for service, I wanted to make sure it was in good shape for our upcoming trip.Our service assistant was Allison Wentland, who was truly professional. She met me with a smile and eagerness that said, "We are here to serve you and resolve any maintenance and/or repairs that are necessary.The service was completed in a timely fashion and all maintenance checks were done expertly. I would definitely recommend BMW of Murrieta to any other Beamers out there that want a dealership they can trust.

Eric

Jun 30, 2016

Chad Ludwig was awesome. He listened & answered all my questions. He was prompt with his follow up calls and was very informative. I my next service visit I will difinitely seek out Chad.

E92Driver2008

Jun 29, 2016

I've had my BMW serviced at this location on several occasions. The customer service there is top notch and Hannah always provides service with a smile and excellent communication with updates on the vehicle, daily if the vehicle takes more than a day to get fixed. Hannah is my go to rep! I've never had to bring my car in for re-work and am always provides a loaner car. I recommend this dealership to anyone needing service. You can probably get some work done cheaper but I think they're work is worth the extra cost.

marilyn manfred

Jun 29, 2016

I purchased my gently used Mini Cooper Countryman from Charles Arroyo. My experience with Charles was great he was very professional and there was no high pressure sales tactics at all. He is a great asset to Murrieta BMW. Going through the financing process was easy also. I highly recommend BMW Murrieta to anyone buying not just a new BMW but they have a great selection of certified used vehicles as well.

Sapp3r5

Jun 28, 2016

I must say that Bmw of Murrieta has a friendly and courteous staff however when it comes to Hannah Loveday she is a true professional very knowledgeable of the product and she realy caterers to her clients need by giving timely follow up calls and also try to resolve any issue you might be having when it comes to taking care of your vehicle so that you can have a piece of mind while driving the ultimate driving machine.

MelodyC

Jun 27, 2016

BMW of Murrieta is simply the Best!! I'd heard some of the stigma around going to the dealer for repairs---that they are "intimidating and way too expensive". Don't believe that HYPE!! They have treated me with first class service and went well beyond the call of duty to make sure that I left with my vehicle repaired and not to mention a smile on my face from ear to ear!! From the Front Desk reception with CJ, to the Service Dept with Isaac and Victoria, I even got to shake hands with the owner Mr. Boris Said, himself!! This was the best experience I've ever had with any auto dealership. And I've had several vehicles, last two being BMW's and the folks at BMW of Murrieta have truly made an lasting impression on me and proven why they are #1 in sales, and I'd like to add second to none in Service!! Kudos BMW of Murrieta! You are Fantastic!!! I encourage anyone who owns a Beemer or even is thinking about it to take a trip down to Boris Said's BMW, you will Thank me Later :-) Melody

Diana

Jun 27, 2016

Dave was exceptionally great to work with. He answered all my questions without hesitation. We was quick to respond to my texts and emails. Dave made the transaction with my vehicle very pleasant. I highly recommend Dave!

James A Giansiracusa

Jun 27, 2016

I drove up for my appointment and a service person instructed me to pull right in to the service department. From that point Hannah Loveday assisted me through the entire process - want they were going to do, future service information, appointment duration.Hannah Loveday was quick, polite, and very knowledgeable. A true professional.

DonnyC

Jun 26, 2016

Purchased a CPO vehicle from Carl Burt at this dealership and he made it one of the easiest purchasing experiences. He showed us multiple vehicles at request and provided detailed information regarding the different features. The team took care of all of the paperwork while we watched game 7 of the NBA finals. No back and forth to waste our time.Christopher Zappia in finance had us in and out within a very short time. Thanks again for your assistance with the purchase. I'm loving the new car!

Sherie N

Jun 24, 2016

I saw the car online, went in for a test drive and left with my new car less than 2 hours later. Everyone was friendly and worked hard to get me the deal I wanted. Definitely coming back there when I want another vehicle.

Nkrishna

Jun 23, 2016

Two to three hours of wait for a car wash. Why not make this clear when selling the car. Our time is precious too.Good day

Alsnewbmw

Jun 23, 2016

Bmw of Temecula and our sales person Ryon Holland were great , he gave us excellent customer service, made us feel at home and he helped us with trade in. Very honest,, fair and treated us with upmost respect, I would definitely be a return customer.

Exj929

Jun 22, 2016

I would like to say that BMW of Murrieta is an outstanding dealership. The buying process as well as the service visits is top notch. One can't help feeling at home when your vehicle is in service! Bravo!

Cll1ca

Jun 21, 2016

BMW of Murrieta was wonderful when leasing my new BMW X1. For the second time. Joe Garcia made it so easy and painless. I love my new car and very happy that I got it from them.

MM

Jun 20, 2016

ileene Garibay was excellent. She was helpful and knowledgeable. No pressure sale. I felt comfortable asking her questions. She had the vehicle I wanted ready and worked around my schedule. Excellent experience. I rocommend ileene for your visit.

hengung

Jun 17, 2016

Dave was amazing and he went above & beyond to get the car of my choice when no other local dealer can in a matter of day. That is what I call outstanding customer service and he should be commended. I truly appreciate all the effort he put in and thank you Dave. If anyone out there in the market for a BMW car then I would strongly suggest that give Dave a call at the BMW of Murrieta.

angieh

Jun 17, 2016

See Dave Townsend! Great experience. Friendly and worked some magic. Renee the finance manager was great too! So happy I was able to take the car I wanted home!

Holly

Jun 16, 2016

Our sales person, Dave Townsend was terrific. He was professional, knowledgeable & a good listener. He helped us find the perfect car for us. All staff at dealership are friendly and work as a team. I received a phone call from a product specialist within a few days of our purchase. We met with Erick who gave us a hands on demonstration of our car features. This was so important. Was nice to have a personal session rather than just reading the Owners Manual.This is our first BMW purchase and it has been a great experience. Hats off to Dave & BMW Murrieta!!

Tserna

Jun 16, 2016

Came here just to check out the cars, ended up buying 2 one for me and one for my husband. Great customer service ALL around. I would send my family here.

Jcarrithers

Jun 15, 2016

From the moment I inquired online, I received prompt, friendly customer service. After test driving the vehicle I really appreciated that there were no games regarding my trade in, the vehicles price, interest rate, etc. The entire process was straight forward and painless. Our sales person, Carl, made the entire process the most positive car buying experience I've ever had. And I would highly recommend buying a car from him again. He even put a giant red bow on the car, which made me laugh as I commented 'that I felt like I was in a Lexus Xmas commercial. ' Carl commented 'with BMW everyday is Xmas.' Yes, it felt like Xmas.

Cm123

Jun 14, 2016

Thet did what they said they would do. Checked me in on time, In and out with a loaner and finished on time. Car looked great! Friendly and efficient.

Jason Boyle

Jun 13, 2016

The only way to sum this experience up is by saying that the luxury car I purchased was more than matched by the luxury service that Dave provided. The process was seamless and the knowledge was top notch. Thank you so much Dave! If you're looking to buy a Beamer I highly recommend working with Dave!

Alfred Mag

Jun 12, 2016

Ryon Holland have given my husband and I a great experience on buying our 1st BMW vehicle. Very friendly and knowledgeable. I recommend him to all my friends and family. Thank you Ryon Holland for everything.

jvilla

Jun 12, 2016

I have been servicing my cars here since the dealership opened and am always satisfied with their service. I've also leased 2 cars here and had good experiences with sales as well.

AyersR39

Jun 9, 2016

"BMW Murrieta" is where I purchased my vehicle and continue to take for service. I've been lucky enough to create great relationships with both service advisors and loaner department members (Hannah Loveday and Jordan Anguiano). With both of these employees professional and courteous conduct, not only was my vehicle well maintained but I will be personally asking for their services from here on out.

Msrdh66

Jun 9, 2016

BMW Murrieta knows how to take great care of you! I recommend speaking with Ryan Cornille he's the best! Please stop in and ask.

Tborja

Jun 7, 2016

Allison service advisor is the best!!!! I live in LA and will drive the extra miles to Murrieta because of the excellent service they provide. Thank you Murrieta BMW

chiropractic

Jun 6, 2016

Called and talked with Allison(SP?) in service and told her my daughter's car service light was on. We rented a car so she could get to work and "HOPEFULLY" get her car in that day. Allison called me back within minutes to say yes come in. Car was done that night. Everyone I talked to was very courteous. Thank you again for the quick turn around

LordByron

Jun 4, 2016

We couldn't sync up on the right car. But he was truly a fantastic salesman. Thank you. Hopefully in the future I'll be able to come back and find the right car.

2016X1

Jun 3, 2016

I was assigned to Raven Sherwood at the service department to have my windshield looked at and the windows tinted. She wasted no time: explained to me that my warranty paperwork is still being process and that she will follow up with the company and keep me posted.The tint was applied and done in a timely manner. She inspected it herself before and after having the vehicle washed. With only a couple of weeks on the job and she already "ROCKS".Superb customer service and outstanding work on the vehicle.

Marcellus

Jun 3, 2016

Charles Arroyo was my sales representative. He was very pleasant, courteous, and easy to work with during the lease process. I would recommend this dealership to my friends.

My BMW

Jun 2, 2016

I took my car in and Hannah Loveday was assigned to me as my Service Assistant, she was a pleasure to work with. Very polite and knowledgeable. Thank you Hannah for everything!

deeznuts

Jun 2, 2016

I recently took my 5-Series in for a routine oil change and was able to accomplish so much more than I could have anticipated in just one visit. I was fortunate enough to come across Mr. Chad Ludwig who went out of his way to greet me, ask about my family and hear out all of my concerns regarding the vehicle. Bottom line, it is awesome in this day and age to find people who actually want to hear you and even more, want to help you. Mr. Ludwig manages to do both at what I feel is the highest level.In two days time, not only did Mr. Ludwig complete the oil change, he had the routine service performed, addressed a few superficial concerns I had and also had the car detailed!Mr. Ludwig is an asset to BMW of Murrieta and one of the reasons that my last 3 cars have been BMW's that come from here. He offers you peace of mind knowing that no matter what's going on with your car, it will be taken care of quickly and professionally.Bottom line, I will end this review just as I started it. Mr. Chad Ludwig is AMAZING!!!

Katiecraven2010

Jun 2, 2016

Looked at X3's. Went to a dealership in Orange County and had a less than favorable experience. Came back to Murrieta and got the car I wanted with all the options on a certified pre owned. Couldn't be happier! Carl and Mike were both great!

volkey1

Jun 1, 2016

David T is by far the easiest and knowledgeable representative I have ever come across since I've been purchasing automobiles.. He is why we purchased our first BMW.Thanks David T.

Lonnie D

Jun 1, 2016

New to BMW (prior owner of Lexus, Audi & MB) I dealt with six dealerships to find the vehicle I wanted for my wife. None came close to BMW Murrieta or Dave Townsend. Dave Townsend was awesome! Prompt to reply, he immediately understood my needs, worked opening and honestly in ALL matters and we put together a deal in short order that I believe was a win-win for all. Easiest car purchase I ever made. I drove 100+miles to pick up the vehicle and the morning I arrived BMW issued a "hold" due to a minor locking problem. Dave & BMW Murrieta didn't hesitate - we promptly completed all the necessary paperwork, they then provided me a 700 Series loaner vehicle, and a week later after repair, delivered my new BMW to my home and spent 1 1/2 hours explaining every detail to my wife. She was thrilled, loves the car and was amazed with the dealership. Next purchase I know exactly where I will go!! Thanks Dave & BMW Murrieta.

nina's black jac

Jun 1, 2016

I'm new to the family of BMW and Mini Cooper. I have a used 2009 Cooper. BMW of Murrieta is close the area where we will be living soon. I have now been there twice. Everyone there is friendly, helpful and personable. Victoria Gunthery was my service helper and was very thorough. If I can, I will ask for her assistance next time service is needed on my car. Nina Watje (Diana)

BMW classic

May 29, 2016

Hannah Loveday was very helpful, and always is on her business. Every time I go to get my car serviced I always go with Hannah due to the fact that she provides very great customer service, and knows exactly what she's doing and what she's talking about. Very fast and is always on her A game. Definitely the one person I would recommend, every time I go for servicing.

nalids

May 29, 2016

Ileen Garibay was great! Very professional and friendly! We communicated via txt and email. It was so easy and simple. I am glad I chose BMW of Murrieta and will be for my future purchases.

Jake

May 27, 2016

timely, and completely devoted to customer satisfaction. Very devoted to the respect for customer's schedule and time. Showed me the exact car that I was looking for without any alternatives, which was what I was looking for

James Paine

May 27, 2016

I recently visited BMW of Murrieta to have a defective DVD drive replaced in my BMW 550i. I also decided to have a wheel alignment performed. The customer service was excellent and the repairs were performed in a timely manner. My service agent was very professional and knowledgeable. I always look forward to visiting BMW of Murrieta for all of my service needs.Service Agent: Hannah Loveday

Rajiv V

May 26, 2016

I special ordered an X1 to get the options I wanted. Carl Burt helped me through the process and was a pleasure to work with. He gave me a good price though it was a special order. Carl was very responsive and would return my calls promptly. (That is why I chose this dealership which is an hour's drive from my home as opposed to the one that is 10 min away - I couldn't get the salesman from the nearby dealership to return my calls). When I went to pick up the car, Carl spent a lot of time walking me through all the features it has. Overall, it was a very pleasant experience.

Alokita

May 26, 2016

I was very happy with my experience. They were very efficient and informed we about the repairs in a timely fashion. Provide the shuttle service.

Dean

May 25, 2016

This was my first visit for service and was greeted and introduced to Ryan Cornille. He was very professional and explained everything in detail, within an hr the car was done and washed and I was on my way. First impressions are everything , BMW of Murrieta passed!

Katie Hendershot

May 24, 2016

I had gone into BMW of Murrieta in search of a "new to me", but used car. I purposely chose this dealership for one reason, the customer service. I had been to the other dealerships in the area and felt as if I was a soon to be corpse being hunted by ravenous vultures. This simply was not the case at BMW of Murrieta. As soon as I walked on the lot I was greeted by your agent, Melissa Ballou. She was so pleasant and approachable. I told her what I was looking for and she walked me through every step. Melissa was never pushy, only up front and honest about everything I asked. I highly recommend this dealership for anyone looking for a great purchase with no hassles.

Odubela

May 22, 2016

This is my first time of meeting Hannah Loveday as a service adviser. She was very professional and very impressive. She sent an email as soon as the car was ready which was less than the anticipated time she quoted. Definitely I will recommend her to friends and other associates.

Maro

May 22, 2016

Everyone at the dealership from the minute you enter to the time you leave treat you with the upmost courtesy. Chad in service is the best service advisor I have ever worked with. He never makes you stresed out and is always honest and never pressures you in to any service that is recommended. CJ at the front desk is amazing there are no words to describe she is the heart of the dealership. The parts department is always courteous and polite answering any question you may have to help you perform any repair yourself. The courtious staff that greets you and the folks at the check out desk always make your visit smooth. Once you experience the service provided at BMW Murrieta you will never want to purchase or service your vehicles any place else.

Harley

May 21, 2016

I drove in from Las Vegas and had a great purchase experience!!! Completely delighted !! Harley Las Vegas

sampretorius

May 20, 2016

Dave Townsend was amazing, he was easy to work with, friendly and knowledgeable, while not coming across as pushy. He was great at communicating, and it was easy to reach him with a quick text message. He always came back with an answer within a few minutes, even one evening late, when I only expected him to reply the next day.I would highly recommend that if you're considering a BMW in Murrieta that you deal with Dave.

Brucezdc

May 20, 2016

I only drive BMW and I only buy/lease from Dave Townsend at BMW of Murrieta. Awesome guy, excellent service and isn't the type to put the hard sell on you, which is a good thing! He does a super job working within your budget and finding the exact car you're looking for. He genuinely puts effort and time into understanding your needs. There's no one better in the business!

Norma Lopez

May 19, 2016

Louis A. Noell was very professional, informative, and patient! I really loved the way he explained everything to me. If I decide to get another BMW in the future, which I'm sure I will, I would definitely choose him to be my sales rep again! I love my new car and I'm always excited to drive it!!! Loved the coffee machine in the lounge as well! I was speechless when I found out about the free oil changes for 4 years and the fact that I can borrow another BMW while they are servicing my car!! Wow!!

Bmwlover5

May 17, 2016

Ryan advised me immediately when parts were delayed by a day. Work completed and car washed. Shuttle service very convenient. Great to work withandvery professional.

ilasin

May 16, 2016

Would like to praise service advisor, Victoria GUTHERY, for effectively communicating my vehicle's issue to the technician last weekend. Because of Victoria excellent communications skill, the technician was able to efficiently diagnose the issue and formulate a solution. Victoria quickly and precisely communicated the technician's solution to me which I concurred and one hour later, I got my vehicle and back out on the road. So far, my vehicle is doing good and I don't forsee having to bring it back for the condition it is being monitored for 1,000 miles. Thank you BMW Murrieta Dealership and thanks again Victoria!

Rena

May 16, 2016

Ryan Cornille communicated with me about my vehicle needs. He contacted me first, before I had to call and check on my vehicle. Wonderful surprise. I really hate it when I have to hunt down an associate to find out the details about when my vehicle will be ready.

RANDOLF

May 15, 2016

The service center employees are happy and enthusiastic to ask what you need and what they can do as soon as you pull your car in. Hannah was very thorough and very detail about the service my car is getting that day, more than I expected and she kept me in the loop the whole time.

Peggy

May 15, 2016

I never like buying a car however Rod Cavalle made leasing my new BMW ( 5 series) the most pleasant experience I have ever had.Rod knew his product and was very professional.He is a real asset to Murrieta BMW.Thanks for such great service.

BMW One

May 14, 2016

BMW of Murrietta is definitely the best dealership I have ever experienced. I recently had my X5 worked on by the service deptartment and I have to say they were efficient and satisfied all of the cars needs. The service advisor was courteous and kept me in the loop the whole time. Can't say enough about this dealership!!

Antiphon

May 14, 2016

Purchased a 2016 X1 from BMW of Murrieta. Found out it had a nail in the front driver's side tire. Hannah Love day took care of everything and got me on my way.

Strevisa

May 12, 2016

Great service. Dave and Christopher were thorough, no pressure, super friendly and accommodating. Wrapped up the whole buying experience quickly, explaining every step. Great experience. Love my new wheels!

New Murrieta Resident

May 12, 2016

My on-line shopping experience was very positive with BMW Murrieta. I submitted an email for follow up and received contact the next morning in regards to the vehicle I was interested in. I went in that evening to test drive the vehicle. I discussed the information provided with my family and the next morning I choose to move forward with the application process. I received contact again very fast that I was approved and when could I come in to complete the purchase. Robert Sanchez was a great sales representative and made me feel very comfortable from start to finish.The whole experience was very professional along with excellent communication. I cant say how thankful I am for everyone that supported me through my vehicle purchase.

Dallas55

May 11, 2016

Thank you Carl Burt and BMW of Murrieta. We couldn't be more happy with our new car and our car buying experience. We got exactly what we wanted with the price we wanted with zero hassle and zero pressure.

Dru

May 11, 2016

It was a great experience with BMW Murrieta for me. Sales representative had excellent costumer service, outstanding communication skills. I never bought a BMW before, I just went just to look around but he was able to convince me to buy a 3 series and I am very much enjoying it. I hope costumer service remains same in the future, I can also guarantee that this gentleman is the asset to the BMW. Thank you and good luck.

Michelle Turcios

May 10, 2016

This dealership has terrific customer service! All the staff were friendly and knowledgeable. Carl was extremely helpful and gave me the deal I was looking for.

Maricela Castillo

May 9, 2016

Great service!! Sales person Rod was very professional and knowledgeable, he answered all my questions and concerns and made my experience in purchase my BMW super easy!

sonia madinah

May 9, 2016

Ryon Holland was without a doubt the best sales person I've ever dealt with. He was very professional, patiently answered all my questions, and presented me with several buying options to choose from. He searched until he found me the car with everything I wanted! The overall service I received could not have been more perfect. 10 stars !-Sonia Madinah

JW

May 8, 2016

It took several visits for service to analyze the problem, but once they found the problem The repair was made in a timely manner. My service representative made multiple calls which kept me up to date with the work that needed to be done.

SWilcox

May 8, 2016

This place went above and beyond from the time I first spoke with them on the phone. They gave me an amazing deal on my trade, even though it was a xxx Kia, and an even better deal on my new BMW! They were by far the most honest dealership I have ever walked into. They actually made buying a new car enjoyable!! Robert, Internet client advisor, was great!! Go to BMW Murrieta for your next purchase!!!!!!

Clifford Larsson

May 8, 2016

We set up an appointment with Carl Burt to learn about the i3 BMW, maybe take a test drive, ask some questions, didn't expect to make a purchase that day (even thou we really liked the car alot) but Carl asked if he could run the numbers, sure go ahead. And the deal Carl showed us we couldn't walk away. Carl was great, the experience at BMW of Murrieta was great, we bought the car.

HZ

May 8, 2016

I live in North San Diego county and travelled up to BMW of Murrieta because of the experience I encountered. Carl Burt was my sales advisor and he went out of his way to personally ensure my needs were met. He is truly the first sales advisor I have ever had the pleasure of dealing with that actually listened to my criteria and tended to my needs. I will certainly be doing business with Carl again, and recommend him to my friends and family.

Marc Schneider

May 6, 2016

Worked with Dave Townsend all over email and text. They delivered the car to my home and took my prior lease. I would highly recommend using them. Dave was 100% transparent with me. I love the X3 i28d. I have never had a car experience like this one.

Mom of 3

May 6, 2016

I had called to make an appt for a top off Chad Ludwig so no appt needed just drive on up he was right. I would recommend this BMW

Stuntguy

May 4, 2016

I like places that offer excellent customer service. BMW of Murrieta is the dealership of choice for me and that's why I get my car serviced there. I live in Riverside and drive to Murrieta rather than the local Riverside BMW dealership here in town. Professional customer service means everything to me.

Marryme04

May 4, 2016

My wife has always wanted a BMW & after coming here and speaking with George (manager) and our salesman (Frank Madrid) we knew to proceed with the purchase. They were very helpful & listened to what we wanted in a vehicle and what our budget was and boy did they deliver. It's our first BMW & we are loving it.

Kevin66

May 3, 2016

This is second time to Murrieta BMW service center. I have to say that by far that their professionalism and customer service is the best I've found. Hanna Lovejoy was particularly helpful.

Fantastic 4!

May 3, 2016

Buying a car is a very stressful experience but what sets this dealership apart (in my humble opinion) are the dynamic team of David Townsend and Bryan Preston! These two are problem solvers and peace makers (literally you will walk away with peace of mind). This is my 2nd purchase, 1st was in 2012, then 2016 and I'm sure in 2019 again.

Seay79

May 2, 2016

This is the absolute best dealership that I have purchased a car from. They are very welcoming and they have awesome customer service. I recommend Frank Madrid to anyone looking to purchase a car.

Jmbenavides

May 2, 2016

Was not a fan of bmw cars before my fiance and I went but after talking to Brandon holland and doing a test drive in the 4series I'm definitely a fan now. He answered all questions plus more and helped me fall in love with the car that I have now. If you want a good sales rep that listens and does everything that he says he's going to do, ask for Brandon holland!

katie donatelli

May 2, 2016

Great service!! Loaner vehicle was super nice! They finished it early but didn't mind that I couldn't pick it up until next day. Hannah Loveday was great in handling it all so quickly.

Jamalm23

May 1, 2016

Ryan Cornille did a great job of letting me know what was going on with my car and the tech was very thorough on his diagnosis. Great service experience!

kcebula

Apr 30, 2016

Outstanding sales and service skip Noel listened to what I was able to do and I ended up driving out in a brand-new vehicle. Hannah Loveday did an excellent job in the service department. I showed up with no appointment for a tire and was out of there in no time . A pleasant experience all around

MTaeza89

Apr 29, 2016

I had always dreamed that one day I would own a BMW. My father strongly advised me to go check out the BMW of Murrieta before going to other dealership. I am a first time buyer and I was nervous that it was never going to work out. So I built up the courage to go check it out and did not regret it. The customer service was superb! Skip and Thomas helped me get the car of my dreams! I strongly recommend to go check out the BMW of Murrieta! STOP DREAMING. START DRIVING.

Anthony Cohen

Apr 28, 2016

Great service thanks to Hannah Loveday. Everything was taken care if in a timely manner. BMW of Murrieta will always be my fist choice for service related items.

lefty4

Apr 27, 2016

This was my first visit with my pre-owned BMW. I showed up in the morning without an appointment for routine service. They were so kind and accommodating. I will definitely be coming here for all my service needs.

Carlson

Apr 27, 2016

As expected, great service by all at the Murrieta BMW! Approached immediately and sent to Hannah Loveday who got me all set in record time. Requested my loaner car and it was brought to me almost immediately. They really know how to treat customers. Thank you.

Yolanda

Apr 24, 2016

My BMW 325 would not start. Chad Ludwig made sure my car was safely towed to the dealership, kept me updated on needed repair. He later had a staff member follow me home to return my car to my home. I have serviced three BMW's at this dealership, I have always been kept updated on issues, cost and time each repair is expected to take. Chad Ludwig has always provided great customer service. Danny has always made sure I have a loader available . I highly recommend this dealership

Denyse Wilson

Apr 23, 2016

I gave a high rating because the service was smooth from driving In.... To my drive out. I was greeted with a smile, taken right in for service, and told they would do everything to get by car finished within the time I needed it back. I love the waiting area and snacks????

Tracey 3

Apr 22, 2016

First off let me begin by saying the service I received at BMW Murrieta was absolutely top notch!! My service representative Hannah Loveday is the ultimate professional. She made sure transportation was provided for me both... from and to the dealership on the day of my scheduled appointment. She contacted me telephonically and by email when my vehicle was ready for pickup. I really appreciate the way the customer service team left me feeling, great work to Hannah Loveday and the professionals at BMW of Murrieta, keep up the good work. Looking forward to my next visit. Tracey H.

aanvick

Apr 21, 2016

Everyone was very helpful, honest and hardworking. David Townsend was awesome. He listened to our needs/wants and made it a great experience. They made sure we were comfortable and our kids weren't bored. They even bought us dinner! This was our second purchase at BMW of Murrieta and I'm sure it won't be our last. Thank you!

Mayyous

Apr 19, 2016

Charles arroyo was our salesperson and he was incredibly helpful! He walked us through every step and even called to check whether we liked our new vehicle.

Manny0899

Apr 18, 2016

My salesperson Ryon Holland assisted me with nothing but the best and, it was a top notch experience during the purchase of a new 2016 BMW. I will recommend to family members, friends, and neighbors to go see Ryon for their next time they are on the market for of purchasing a car.

DW

Apr 17, 2016

Brought my 2002 325ci in because I was having an issue passing smog. Victoria Guthery was my advisor. She worked with me & had me talk with Trevor the service manager. Between them both we were able to resolve the issue & saved me money overall. Don't usually go to the dealer but the experience from BMW of Murrieta definitely was a positive experience. Thanks again to Victoria Guthery & Trevor for all their help they do go the extra mile for the customer.

Save01

Apr 15, 2016

Service rep. Hannah Loveday is excellent she covered everything service on my car. I'm very satisfied customer .bmw of Murrieta has a great skilled person like Miss Loveday working at your dealership. Continue the great work!

Debra

Apr 15, 2016

Had not purchased a car for awhile, Dave was very helpful...As it was my first time coming to this dealer ship...Decisions....decisions...I went home , very happy..

JW

Apr 14, 2016

Everyone at Murrieta is always very helpful and happy to help. The Service Department is the best. I've had my BMW at other dealerships and they do not compare to the service I get at Murrieta.My service agent, Victoria Guthery, is amazing. She always calls to give me updates and she takes time to make sure my service to satisfactory.

Pamela1960

Apr 12, 2016

We're happy with our Certified Pre-owned 328i!! Michael Marotta is an excellent Sales Person!Ask for Mike, he'll take good care of you too! Pamela

rich

Apr 12, 2016

Dave at BWM of Murrieta worked with my wife and I to replace our 328i that was coming off lease. He was able to find the car that we wanted, the terms that we needed and ensure that the lease return was smooth. The whole process happened remotely and he even had the car delivered to our home and old car picked up at the same time, over an hour away! The whole process was easy and well communicated. Would definitely buy a car again from them. We love our new 435i Gran Coupe M-Sport :)

Jill "The Real Estate Lady"

Apr 11, 2016

Victoria Guthery is my go-to rep for service -- she takes care of the customer as if her life depended on it! If something goes wrong, she's on top of it and makes sure everything is handled appropriately. No excuses, just results. Victoria knows how to take care of the customer. She definitely goes the extra mile. Every time.

reemster

Apr 10, 2016

I took my car in for service and the service advisor was Ryan Cornille, and he provides excellent customer service. He makes the process of servicing my car a pleasant experience. He is very kind, caring and patient in explaining things. I appreciate Mr. Cornille's professionalism and customer service.

sourpuss

Apr 9, 2016

I located the SUV I wanted through Carfax at the Murrieta BMW. I was meet by Brandon Holland, a very pleasant and professional salesman. He went with me on a test drive to the location I suggested. We agreed on a price for my trade-in and the SUV and I bought the car. After the sale he came to my house to obtain my wife's signature. We discovered that there was only one key to the SUV so Murrieta BMW asked me to have a key made and they paid for the new one. The overall experience was very pleasant.

Bmw328i

Apr 9, 2016

Once again i came in for service. Looked for Victoria Guthery. She took care of me and my family and made us comfortable, she made sure everything will be taken care for and kept me updated on the progress of the car. She knew it would take a few days to service the car so she gave me a very nice loaner car. Car was done as scheduled and was very satisfied with the work and customer service.

Gary - Temecula

Apr 9, 2016

The customer service is consistently excellent. Ryan Cornille and Hannah Loveday assisted me most recently and both provided proficient support. The team is very knowledgeable of the vehicles, maintenance, warranties and options. Work is completed timely and communication is amicable, insightful and professional. Estimates are credible and only necessary work is recommended. I highly recommend BMW of Murrieta for superior service.

alfierol

Apr 8, 2016

outstanding customer service and friendly attitude of Victoria Guthery, (service advisor). This delearship is worth the 25-30 miles drive from San Diego to Murietta, CA. Outstanding customer service, clean facility and free Starbucks coffee. The staffs are very nice from sales representative to service advisor Victoria Guthery, that made my experience pleasant and stress free, and to the person who greeted me as I drive in and to the person at the front desk. BMW Murrieta even provided me with a 2016 525i BMW loaner just for the simple 1st service for my car. Typical dealership will normally do not give a loaner for this type of service/repair. Thank you to the entire staff of BMW Murrieta. Keep up the outstanding customer service, you just made me as one of your many loyal customer.

zionere

Apr 8, 2016

Ryon Holland was my agent and I have never had the experience of dealing with an agent as easy to deal with and I never felt any pressure at all at any point of the transaction. I would definitely recommend Ryon Holland and BMW of Murrieta to anyone interested in purchasing a luxury vehicle with no hassle.

Cars

Apr 8, 2016

Vicky Guthery's customer handling in servicing my 2016 X6 is way outstanding. I had several BMW Dealers service my cars over the years but BMW Murrieta and Vicky Guthery stands out as the BEST!!!

angel castillo

Apr 7, 2016

This is the best BMW dealer you can and should do business with my wife and I have leased 3 BMW's from this dealer and they really work hard to please and help out their customers. Rick the Manager there is great to do business with and Boris Said has made sure he hires the best sales and service employees for the best service he can offer. We are ready to lease our 4th BMW soon!

Je$$ie95

Apr 6, 2016

I just bought a BMW From Brandon Holland at BMW of Murrietta. My experience at BMW of Murrietta was outstanding because of Brandon. He went above and beyond to make sure that our buying experience was stress free and fair. If you decide to buy a vehicle, I would first talk with Brandon Holland at BMW of Murrietta. By far, the best sales person I have worked with. I really appreciated all of his help with my new vehicle. Thanks. Chris L.

Cyndi Goodno

Apr 5, 2016

Our service advisor was Chad Ludwig at BMW of Murrieta and he gave us outstanding customer service. He told my husband that he will have the mechanics check out my car from top to bottom since this would be my last visit with the "new car warranty" He even gave us a courtesy loaner car.

Yumi C

Apr 5, 2016

Murrieta BMW has best customer services.Especially at service dept adviser Ryan Cornille is the best of best,His customer service is always top notch, taking care of customer.

Mc2340

Apr 5, 2016

Great fast service. No hassle and M. Marotta was great to work with. Marotta was able to find the car and price I was looking to pay. I would recommend him to anyone looking to buy/lease a vehicle

Haircut4u

Apr 4, 2016

My experience with BMW is always a good one as I am a repeat customer, but I just got a new car last week and I have to say Dave went above and beyond to get me a deal that fit my needs and answered all my question quickly without all the run around. If your looking for no nonsense when buying a car ask for Dave!

cmitch8

Apr 4, 2016

Called BMW Murrieta to work on re-leasing a 3 series and David Townsend was awesome. No pressure and really worked with my needs. I would highly recommend David.

Jigin2017

Apr 2, 2016

Chad is great! Quick service and all items were taken care of timely. I have always been satisfied with the service on my 4 series. It makes it easy to drop it off when it needs service!

Thalia

Apr 2, 2016

I traded in my 2011 328i, and got a 2016 M series. The process was a breeze! Hannah Loveday helped me get all the bells and whistles taken care of for me, she followed up with phone calls, and made sure I was satisfied with my experience. I love BMW Murrieta! I will continue to use their services and reccommend them to my friends and family!! Thanks Hannah!

Danh N Mai

Apr 1, 2016

Carl Burt is excellent, caring & thoughtful Take time w me as customer, stay until all paperwork was done.Willing to fix the problem & try his best to address customer/me concern(s)I'm very excited & satisfied w my used SUV.Thanks CARL BURT

purple and silver

Mar 31, 2016

Excellent..thoughtful..caring!Takes time with me/customer. Puts forth effort to meet the needs of me/customer.Listen attentively to me/customerRespected my/ customer needs

Jemer

Mar 31, 2016

Ryan Cornille,Very easy going style, informative and professional approach.My first time here for service. I live in Encinitas.Will definitely coming back.Thank you.

tim123

Mar 31, 2016

Second time dealing with BMW of Murrieta and with Our sales girl Jolene Buchholz. Jolenetook a lot of time finding the perfect car for us. Thanks again.

Bdeese

Mar 30, 2016

Excellent customer service, quality work, always a pleasure to visit Murrieta Bmw! The employees treat you like a family member, and go out of their way to make you feel at home.

Curtis607

Mar 30, 2016

Great service as usual.Our service advisor Chad Ludwig is the best!It is always a for sure 100% satisfaction guaranteed when we visit BMW of Murrieta and always a pleasure to have Chad Ludwig service our vehicles.

Gorgeouz9766

Mar 29, 2016

I would like to thank BMW of Murrietta and my Salesman Brandon Holland for yet another amazing experience. The services are always outstanding from the time you drive onto parking lot, til the time you drive away in the BMW of your choice. You always greeted by professional men and women, nicely dressed, and always presentable. It doesn't take long to get to finiacing , where you have a chance to meet the pnenominal Christopher Z. And not to mention the office before financing where yhe spectacular Managers are. Such ss thr Marvelous Misty. I just love everyone there, Matt in Service Warehouse is just awesome.

AMSTERDAM777

Mar 29, 2016

I recently purchased our second BMW from BMW of Murrieta. I used the same sales representative Roy Cronk who was outstanding. I feel strongly that BMW of Murrieta is a very excellent auto dealership. The sales, service and all the way through the process were outstanding, friendly and very knowledgeable. I have highly recommended this dealership to several friends and family members.

Indord2

Mar 28, 2016

Ryan Coenelle was awesome All my question and concerns I had, He assisted me thru, thanks Ryan. And everyone at BMW, love your prompt service

srlady

Mar 28, 2016

It was nice to be reminded that my new car was due for its first service. Personnel were very knowledgeable about the features of my car model and answered my questions very clearly. Offered to give me the car education class again if necessary.

First Time BMW Owner

Mar 28, 2016

I was searching for a new luxury SUV and looked everywhere (Lexus, Mercedes, Infinity, Cadillac, Range Rover, etc.). I chose BMW. The BMW buying experience was very refreshing. They're not stuffy like some of the other dealers. They were down to earth, friendly, helpful people (even the owner was a casual, easy going guy). He even changed the radio station for me. Frank searched everywhere to get me exactly what I wanted. There was no pressure at all. Since we couldn't find what I wanted, we ended up building the car (which I've never done before) and ordered it to my specifications. Frank kept me updated throughout the entire process. I'm very satisfied and excited about my new car. It was a great experience!

DL

Mar 27, 2016

I just recently had my bmw serviced at Murrieta BMW & service tech Chad Ludwig did an excellent job communicating what needed to be done & the cost. It's so important to keep your investment in working order. Good job Thanks!

Susanmeg

Mar 26, 2016

Chad L.(service), ensures all aspects of my BMW experience is met. Along with keeping me up to date with what is needed to keep my BMW in tip top shape, he is informative and knowledgable about what BMW has to offer. Chad and the BMW team, starting with Danny (service), C.J. who greats you always with a 'smile' at every visit, Amy, John H, and Renee. My experience at BMW over the last 4 years has been above 'excellence'. Due to my positive experience with the 'ultimate driving machine' and the staff at BMW at Murrieta, I am now the proud owner of my second BMW...........Boris you have taught them well! Thank you all.................

Wdarrick1

Mar 26, 2016

Ryan Cornille is a valued member at BMW of Marietta, he is "my service rep", his familiarity with my car makes me feel like the job will be taken care of in a timely and professional manner. Ryan goes that extra mile, keeping me inform on matters concerning my vehicle without being prompted. Thanks Ryan for your continued professional excellence.

Obsessive leaser of new BMW 328s

Mar 26, 2016

Frank Madried helped me so much in getting a great lease deal. I would not accept anything less than the best possible deal and Frank Madrid did it. Thank you, Frank Madrid!Frank Madrid for President 2016.

BMW328dlover

Mar 25, 2016

I always feel welcome when I visit this dealership. I leased my BMW 328d from this dealer, and have been happy with the sales and service people since. Joe was my sales person, and did a very good job for me. He always goes out of his way to look for me and visit with me when I am there for service visits. For my last service, Vicky was my service advisor, and she is great. She got the work done as expected and helped me get a discount on the oil change. They all really know their jobs, and always work hard to make me feel welcome there.Thanks.Dennis

Chris

Mar 25, 2016

My experience with Ileen Garibay was fantastic! I greatly appreciate how professional, responsive, and informative she was throughout every step of the process. When most dealers could care less about you once you drive your new car off the lot, Ileen has followed up with me, unsolicited, at least two times to check in and see how everything is going with my new car. If you are one who appreciates great customer service, you must stop in and check out Murrieta BMW; I live an hour away from Murrieta, and I'm glad I made the drive!

fabian culton

Mar 21, 2016

Hello, I would like to start off by saying, thanks to John Hardin and the rest of the crew. When my wife and I and our two children arrived at the dealership we was greeted by John welcoming smile and friendly handshake. We fill that we not pressured into looking or test driving anything, which is a blessing in itself. We fill that the team worked very hard to get us as close as possible to what we were looking for in the area of monthly payments, down payments and the car that we desired. Our experience in financing seems to have echoed what we had experienced in the deal decision earlier, thanks to Christopher Zappia. Thank you John Hardin! Thanks, Fabian Culton

Happy345

Mar 21, 2016

Every time I visit BMW of Murrieta, I am so please with the level of service from check-in to check-out. Ryan Cornille is a true customer service professional. I recommend the dealership to all my colleagues and friends in San Diego, it's worth the drive, if you are looking for exceptional service from a BMW dealer in Southern California. P.S. They honor their service agreements...no hassle.

Mein bmw

Mar 20, 2016

Car wouldn't start tow people were going to take two hours needed to get to work right away called Bmw told them situation said come over right away to get a loaner to get to work! Ended up great cuz car didn't get here till almost 5pm due to tow people! Ryan then was calling me by 11:00am telling me car was already to go!! Couldn't believe how fast they got my car done but was glad to have my baby back!! Great job once again Ryan !!!Always bragging on how well you guys treat me and in sure others!! Thanks a lot !!Doris Wilkeson

dansuban

Mar 19, 2016

Chad Ludwig helped with every facet of my issues. He worked with my insurance company with pricing, part availability and service.Chad's follow through is exceptional.

Thalia

Mar 18, 2016

I am so happy with my experience at BMW! Ilene looked everywhere for the exact BMW that I wanted and she found the perfect match! I traded in my BMW 328 I for a 2016 M series, she gave me such a good deal, no down payment in and only $350 on month for a three-year lease! This deal is the best deal I've ever gotten on a car! Ilene did a tremendous job with customer service and treated me like a queen! If you're looking for a BMW this dealership is the perfect place to find it!!

Happycustomer

Mar 17, 2016

Ryan Holland did a wonderful job helping me purchase a new bmw. He was informative and professional. I had a great experience overall. I definitely recommend working with him.

Pnco23

Mar 17, 2016

As always when I take my car into BMW service center Victoria Guthery literally always displays top-notch customer service. She always keeps me informed of all movement within the vehicle.

Terrance Foster

Mar 17, 2016

Victoria Guthery spent a great deal of time explaining what all they were going to do to my car. Which was very helpful. She made me feel that they were there to please me, and look after my car. Kept me up informed on the status of my car.

M. Williams

Mar 17, 2016

I can't speak highly enough about the amazing experience of buying my new car from BMW of Murrieta. Skip Noell really made the entire process enjoyable from selecting the right model, to the test drive (which was exhilarating), all the way through making me an offer I couldn't refuse. Skip's no pressure attitude kept me at ease and I felt as though I was in control of the entire process. So, what are you waiting for? Head on out to BMW of Murrieta, ask for Skip Noell, and get behind the wheel of an amazing car at a great deal!

won't buy here again

Mar 15, 2016

I purchased a new BMW from them. First, they totally low-balled me on my trade, then the salesman promised us a really nice gift since we purchased a car from them. A month later and I am still waiting for this so called gift. When we purchased the car the finance manager specifically stated that if we brought in our pink slip he would credit us back the money that we had to pay to order one from the department of motor vehicles. We called the next day stating that we had gotten the pink slip and would be bringing it in that weekend. No phone call back, no messages, nothing. We turned in our pink slip and the guy we gave it to said they would immediately credit our account which they never did. I called back three weeks later, left another message and was finally called back, the finance guy stating that "it has already been processed, there is nothing I can do." I guess BMW of Murrieta needs $52 more than I do because he stated I wasn't getting the money back. What a piss poor way of doing business. Promises, promises, promises and no deliveries on any of them. I will be using another BMW dealer in the future and have told all my friends and family as well as a lot of my contacts on social media about my terrible experience and to avoid this dealership. I will be using another BMW dealer in the future and have recommended to everyone I know to use another dealer as well. This dealer DOES NOT APPRECIATE THEIR CUSTOMERS. Very disappointed in your dealership. You have lost me as a customer.

Bmw328i

Mar 13, 2016

Victoria Guthery pf BMW of Murrieta has an Awesome customer sevice. Great communication, kept me updated on the status of my vehicle. Made me sure that everything will be done right on a timely manner.

David & Jennifer

Mar 13, 2016

Chad Ludwig is a true professional. His attention to detail, start to finish was exceptional. Love my BMW, love BMW of Murrieta. Thank you Chad!Thank you Boris Said for opening up this dealership in the Temecula Valley.

Giorgi T

Mar 13, 2016

If your looking for a new car, and excellent customer service, then head on over to BMW of Murrieta!!! The selections are endless and the Team/Staff work above and beyond to help meet your every need... Once your part of the BMW Family, you'll never want to leave!!! Special thanks to, "Hannah Lovelady" for being so attentive and helpful, we appreciate you!! Sorry that I didn't get as many names that I would like to have recognized but the guys and gals cashier/service, are amazing as well! Thank you ALL again, Mr & Mrs Topkov

MichelleW5

Mar 11, 2016

My husband and I had such a great sales experience with Ryon Holland that we came back and bought our son a car from him a week later. By far the best car shopping experience(s) I have had in my entire car shopping life. Thanks Ryon!! Michelle and Kevin W.

JamesH

Mar 11, 2016

I brought my M4 in for a performance exhaust install and routine service and my experience couldn't have been better. My service advisor Hannah Loveday was very thorough on what was to be done and following up with me. Highly recommended!

Queenb213

Mar 5, 2016

I decided to drop by your lot in thinking about trading in my car... Much to my surprise I was able to purchase my new car quickly thanks to Brian Holland. He was professional, knowledgeable and so accommodating. I didn't have a lot of time but he made my car purchase so easy and I really appreciate all his help. Everyone at Murrieta BMW was wonderful to work with. I will highly recommend to all my friends.

reemster

Mar 2, 2016

This is my third car that I have purchased from this specific dealership. Skip Noell is an amazing sales representative, easy to work with and easy to talk to. He talks to his customers with the utmost respect. He makes buying a car process easy. He was so easy to work with that my second car I bought from him was a breeze. He is passionate about his job but most of all, he treats his customers like family. I will always go to Skip Noell to buy a car. He listens to hear exactly what you want and helps you get the deal you want, and most of all be satisfied. When it was time to buy a third car, I knew exactly who to call, Skip Noell, and the deal was done within hours.

BONJING

Mar 1, 2016

I brought my car for service for the first time in Murrieta. Chad Ludwig was the service rep. taking care of paper work, checking what job needs to be done, with the help of his co-workers as well. I was provided a car loaner while my car was at the service overnight. I was very satisfied with the job service done for my very first BMW car. I definitely would recommend this service center for anyone who owns a BMW car. People working at this service center are friendly, helpful, and courteous.Mrs. MEHubbard

femtaje

Mar 1, 2016

i've been a long-time customer with BMW of Marietta for the past four years and they never fail it's always an exceptional service hey keep me updated with my vehicle status always provide a loaner. all of their service representatives are amazingly professional and courteous my rep is Hannah Loveday and she is amazing and an asset to the company I would be lost without her thank you so much for the exceptional service you provide me with every time My car goes in

Bmw0814

Feb 29, 2016

Hanna Loveday was awesome she got my car in and out of service in excellent time and with no hiccups. Will be bring my car back for future services.

Pinoyskit

Feb 27, 2016

I appreciate the outstanding job for this two individual. I'm fully satisfied no problem. Bravo. I recommend there services to everybody. Since 2011 they worked on my car.

Adam Alderman

Feb 26, 2016

Skip and Ryon made my buying experience the best I have ever had. Never felt pressured, quality customer service was a genuine concern of theirs, and great advice helped me get the perfect car. Even after the purchase I have received the same quality customer service when asking a few questions I forgot to ask at the dealership.

wrjones

Feb 25, 2016

My sale professional was Charity Andrews, I appreciate how professional she was in dealing with me and my wife. We met Charity while looking at cars in the lot, no one came out to greet us so we where actually getting ready to leave when Charity walked up, I think coming from lunch. She took the time to ask us questions and then proceeded to find out what we where in the market for, I appreciated her patience and calm demeanor and he willingness to go all out to make us feel comfortable and welcome.

Steve

Feb 24, 2016

I brought my 328 in for a scheduled service, and was assigned to Chad Ludwig, who took care of me from start to finish. He kept me updated on the the tasks being performed, and my car was finished in by the original time promised. You can't ask for anymore than that!

John

Feb 24, 2016

I bought the BMW from an internet ad, Ileen handled it, great job, Thomas worked hard for me and got great financing, and I've been back for upgrade services, and every time I'm there everyone is super nice and excellent in the delivery of their services, from your wonderful receptionist (my new best friend (RC) to the service managers and those welcoming me, Victoria, when washing my car on request. ]It's been the best customer service I've ever experienced in all my years and years of car buying . . .40 years, and half of them as a BMW buyer.

BMWLVR

Feb 22, 2016

BMW of Murrieta is great dealership. Everyone there is so friendly and efficient. I called to schedule my service and they were able to get me in immediately. Ryan Cornille helped me that day, he was very kind and professional. I love the coffee and the car washing service too. Thank you Ryan!

dansuban

Feb 21, 2016

I called BMW of Murrieta to get an appointment for a Car Care service for our new X3, Victoria Guthery took us in when we arrived at the dealership. She was very pleasant and throriugh to work with. We also had tire issues with our 3 series and Victoria immediately got us pricing and took our 3 series for immediate tire replacement and total tire service.We are very pleased and happy with the level of service and friendly atmosphere Victoria has demonstrated. The service level has been excellent.

Redsox21

Feb 19, 2016

Great service, and I was treated like I was going to purchase a million dollar car. Chad Ludwig really takes care of his customers and treats us like royalty.

Ericlegardy

Feb 19, 2016

Chad Ludwig was my service manager. He did excellent job in scheduling my 745li for service. He helped identify discounts that saved me over 100.00 dollars towards my oil change. My car service was completed earlier than approximated. I have been to Bmw of Murrieta a few times for service and it has always been great and chad has made it even better.

tylertown

Feb 18, 2016

Chad Ludwig was my service adviser and really aided in handling the problem with my oil light coming on intermittently by notifying me that a 10,000 mile service could be performed now at my 8400 mileage rate instead of waiting till later. I greatly appreciate his advice and professionalism. I am thankful also for the people who wash my car, vacuum and keep it looking fantastic!!! Kudos always to them and the service department as a whole.

Balan, Charlie 007

Feb 18, 2016

CHAD LUDWIG my service adviser was very helpful in setting up my appointment and explained everything in great detail, my vehicle was repaired in a timely manner and the quoted price is exactly what I paid. Thanks Chad

travelbydede

Feb 18, 2016

Ryan Cornille has been a huge help trying to get an error message corrected on my BMW X1! His sense of humor in dealing with this issue has been wonderful. Thanks Ryan!

Sal327

Feb 17, 2016

Their is nothing more painful than the purchase of a car. Unless you get luck enough to deal with Brandon Holland. Very professional and buttoned up, he makes you appreciate the whole experience.

wwww

Feb 17, 2016

I had to take my car in to get a 10,000 miles service . I thought it was going to cost me a pretty penny but I was wrong. Victoria Guthery took really good care of me. I just had a issue with car washing my car. They scratch my car big time. but, Victoria made sure that they remove the scratch and clean my car as new again. she also offer me me free detail that I will get it this weekend. I was so impressed by the level of care that she showed me. I had rarely had a good experience with a dealership and BMW of Murrieta is by far the best and I will never take my car anywhere else. Thank you Victoria you are my angel.

Marcia-Ecuador

Feb 15, 2016

I had to take my car in to get a new rear tire because mine had a piece of metal stuck to it, so needless to say it keep going flat on me. I had just replaced all four tires a few months back so I was not happy, I thought it was going to cost me a pretty penny but I was wrong. Victoria Guthery took really good care of me and gave me an excellent price for the new tire. I was so impressed by the level of care that she showed me and how she worked the numbers so I could not feel the burn as bad. I had rarely had a good experience with a dealership and BMW of Murrieta is by far the best and I will never take my car anywhere else. Thank you Victoria you are my angel.

Ryan

Feb 14, 2016

BMW of Murrieta provided excellent service on my BMW. I didn't have to spend the entire day waiting for my service advisor to tell me my car was done. Chad Ludwig had my vehicle in and out.

JVelasquez

Feb 14, 2016

We live in Palm Springs Ca and were in the market to buy new rims for our 2015 BMW. Not wanting to go to our local BMW Dealer, we called BMW of Murrieta where we originally bought our car and spoke with Ryan Cornille. He went above and beyond to help us over the phone, placed our order and keep us updated on the status of our order. Always returning our calls in a timely manner. Needless to say our rims were installed and we were ecstatic with the out come! Thank you Ryan for all your help with our BMW! Definitely will recommend BMW of Murrieta and more specifically, Ryan, to all our friends and family!

Lake Tahoe customers

Feb 14, 2016

Excellent service! He listened to our concerns (most salespeople don't!).Would send everyone looking to buy a car to John!He is professional,polite, caring and awesome. Highly recommend John Hardin for any car related matter.

Gone247

Feb 12, 2016

I originally started visiting this dealership for servicing my 2005 BMW X5 since 2014. Their maintenance packages are actually a bargain compared to other local mechanic shops and they always gave me great diagnostics so i knew what to expect down the road which allows me to price shop for services elsewhere ahead of time, plus they offer free car washes (M-Sat) and I've never had a problem with their customer services.I hit about 159000 miles on my X5 last week and was thinking about finally trading it in on a newer model. I expected to pay extra for buying a newer BMW from a BMW dealer versus a private party or boutique used car lot. I was wrong. I shopped online and couldn't find a better deal anywhere (from any type of dealer) I also looked at Mercedes and actually went across the highway to the Mercedes dealership and looked at their used 2014 cars. I was so unhappy with Mercedes of Temecula (Fletcher Jones) that I just had to tell everyone I know about how awful that dealership was to me. However I also visited four other different car dealerships in the area and still no one even came close to what BMW of Murrieta offered me.Since I already had built a relationship with BMW of Murrieta by having my old X5 serviced there, it just made my car buying decision that much more less stressful. I'm a very tough hard to please buyer. I'm one of those customers that has to test drive cars more than once and then home to go online and do research and read expert versus consumer reviews then quiz the salesperson and then go back and ask more questions then go to other dealerships armed with knowledge and drill them on prices. After contacting 8 other BMW dealerships and visiting three of them it was hands down that BMW of Murrieta offered the best overall value and car buying experience.BMW of Murrieta gave me Double for my trade-in compared to what Mercedes of Temecula offered and I got exactly ten percent lower interest rate compared to that Mercedes dealership quoted me... Wow! you read it correctly.... Mercedes quoted me 12.9% for 72 months and they shopped my credit to 4 different banks which made me upset because now I have unnecessary credit inquiries.. I was able to purchase my 2014 X1 Ultimate Package with very low miles still under original bumper to bumper warranty along with original zero maintenance program term for $2000 less compared to other BMW dealerships online quotes for the same make, year and package, and I got 2.12% financing for only 5 years and got double for my trade-in that no other dealership even came close too.Thanks Chad my service tech for pass 2 years, thank you CJ (front reception) for always making sure I'm taking care of. Thank you Carl and David my internet Sales team for their patience and determination and finally special thanks to Rick (sales mgr) for making my deal happen. He had all the right answers so I couldn't walk away. Way to go!

Lovemycar

Feb 11, 2016

Took my X5 in for service and I was promised to be out within 2 hours and I was done in 1.5! I like that they value my time as well!

angloslumdog

Feb 9, 2016

Took my car in for service and was taken care of by Victoria Guthery. Everyone should take their BMW for service to Murrieta. See you for my next service. Good Job.

330ci

Feb 6, 2016

Took my car information a recall, Hannah is the service associate who helped me. She checked me in and setup for me too have a lender car. Not only did they do the recall work but they also did a vehicle inspection to see if anything else was need to be addressed with my car. When I went to pick up my BMW later that day they went over everything that was done to my car, asked if I had any questioned and sent me on my way. They made me feel very valued. I will going back to them for all my BMW needs.

Don'tlikeit

Feb 4, 2016

It's very refreshing to go get your car serviced and not only not be disappointed but have all your expectations exceeded. Thanks to Ryan Cornille, my service advisor, he makes your visit a pleasant experience.

Ron1234

Feb 3, 2016

The dealership service department was able to fit me in the day they called to tell me my car needed normal service. My car notifies the dealership when service is needed. I was able to get in the same day and out in 2 and a half hours. It was very convenient. Also, the waiting area is nice and has some free snacks and drinks.

Carguy15

Feb 2, 2016

Title pretty much somes it up mellisa b was my sales person she was a pleasure to deal with handled everything and stayed 2 hours after closing i will definitely send anybody I know looking for a car

Kathie

Jan 31, 2016

I would like to thank Victoria Guthery for all the hard work that she had done for me ,she has done a excellent job for customers service

Morris723

Jan 31, 2016

Great customer service from Hannah Loveday. She was very patience with me. She corrected a billing problem for me. She kept me informed of the progress on my auto repairs . Very friendly person.

Wdarrick1

Jan 31, 2016

My experience at BMW of Murrieta has nothing short of pure professionalism and friendly. Ryan Cornille is the service rep that I seek out, I feel as though he knows my vehicles and always gives me valid information as how to proceed with sevice issues. Never pressured always spot on when it comes to service recommendations, he is a credit to your staff. Daniel is another who looks to provide a great atmosphere to me as a customer by asking, "is there particular loaner vehicle you desire sir?" That kind of attention to detail is sorely missing by many, but not by Daniel, what a superior staff you have there at BMW of Murrieta. Thanks so muchDarrick WilliamsMurrieta, CA

rdl

Jan 31, 2016

Skip Noell took the time to understand our needs and craft a car to meet them; without any bias. He is a good listener and very knowledgeable. Since the car was a special factory order, there was a lot of follow up for delivery status.

ron

Jan 30, 2016

40 years of car dealers i have never had a better overall level of customer service ;everyone i had contact with was outstanding ;very impressive;

Tony

Jan 27, 2016

This is the worst dealership I have ever been too I left my car there for an old change and service and when I came back the next day they didn't even touch the car and wanted to keep it for another day also when told them to give me my car back they gave me papers that said they did an instion when 2 of there service agent told me that they haven even started on the car. Never coming back to the murrieta location Escondido is way better

Bmw 786

Jan 27, 2016

I was very impressed with my sales man Brandon holland. He went that extra mikes which u guys call world class customer service to insure I make the right discussion choosing the car I want. What really impressed me a lot was his knowledge about the car he taught me everything that I wanted to know about the car plus more which sold the car. He is a true honest sales man that everyone want to see and buy from coming to bmw dealership.

Technoguru

Jan 26, 2016

This is a review of the exceptional service I continually receive from BMW of Murrieta. While I can easily do most most services like changing oil and replacing brakes, my preference is to let the experts do the work. Peace of mind and getting the work done correctly is more important than saving a few dollars. I recently had the pleasure of working with Hannah Loveday. She was professional and courteous every time I spoke with her, and her follow-up was appreciated. Hannah even went the extra mile to let me know there was an issue with the battery. I have been bringing my car routinely for two years and will continue to do so. There is a reason BMW of Murrieta was rated #1 in the US.

Bimmer Boy

Jan 25, 2016

Ryan Corneille was a fantastic service advisor !! I was disappointed with the wash rack personnel. My tires did not get the usual tire dressing, and they didn't wipe down my back seat, which was quite dusty. The mechanics here are first rate. I will be back.

Kstaff

Jan 24, 2016

Go see skip noell to sort out your needs! Great dealership, everyone is friendly, polite and knowledgable. Service department is prompt and attentive, and the lobby is great. My wife and I both bought cars here and had great experiences. Thanks BMW of murrieta!

ray24k

Jan 24, 2016

When we purchased our 750 li out salesman Chris Rose introduced us to Chad Ludgwig and ever since that time he has provided us with outstanding service . Our recent repair went smoothly and he arranged for a loaner-since we live in San Diego and drive there for service it is imperative that our car be repaired on time -Chad always does this . Cograts to you Chad and your wife on the twins.

Zohra Amozgar

Jan 24, 2016

If you want excellent customer service and be treated like family rather then just another car buyer then go to BMW of Murrieta and ask for Melissa Ballou for your sales representative. My husband and I recently traded our 2012 BMW 528i to purchase a 2016 BMW 528i and thanks to Melissa, the transaction went very smooth. Melissa was a pleasure to work with, she made sure that we got the best deal possibe and that we were completly satisfied. Thank you Melissa for your professionalism and GREAT customer service.

Debra

Jan 23, 2016

I am super satisfied with the service at BMW of Murrieta. My service agent specializes in the BEST customer service I have ever experienced. I have had four BMWs in my life...purchased from three different dealers---Murrieta is the BEST because of their superb service.Victoria Guthery takes care of my car, communicates with me, returns calls immediately, smiles, and builds relationships. Thank you Victoria Guthery!Dr. Debra Sacks, Canyon Lake, CA

HairBySalitore

Jan 23, 2016

Thank you so much to Ryon Holland and the team at bmw of murrieta for assisting me and my boyfriend with our lease on our new 2016 bmw 528i. Ryon was a pleasure to work with and made our time at bmw easy and to the point! We will definitely be clients at this dealership for years to come! Thank you again!

Jerry1971

Jan 23, 2016

Ryan Cornille did a fantastic job helping me with my visit to the service center and ensured my car was serviced on time and returned early. I was very pleased with the service provided at BMW of Murrieta.

ck021596

Jan 21, 2016

Ileene Garibay was the Internet manager who sold me my car. She was very courteous, knowledgeable, and very professional. I'm very happy with my new car.

nellievh

Jan 20, 2016

Chad Ludwig, at the Murrieta location, has been helping me and communicating with me on every step of my car service repairs. When I come in, he goes the extra mile and always makes sure that I have everything I need with my loaner vehicle so my repair service won't interfere with my daily commitments and work hours. He always answers my questions and addresses my concerns. I'm so impressed with his professionalism and customer service. Thanks Chad.

gene

Jan 20, 2016

Because of Hannah Loveday's professionalism, curtesy and friendly personality, my trip to BMW Murrieta is always an enjoyable adventure. I did not purchase my car from BMW Murrieta, yet I've been accepted as if I have..

jimfish

Jan 20, 2016

Hannah Loveday did an excellent job of servicing and supporting us during our recent visit. All work was complete in a timely manner and thoroughly.Thanks.Jim

JCHirst

Jan 20, 2016

Victoria was our service provider. She was attentive and handled all of our needs. Since we were having a lengthier service, we utilized a loaner car. Everyone who we came in contact with was friendly and efficient. I highly recommend having your service completed at Murrieta. I have been to other BMW dealerships and not had the excellent treatment I always receive at Murrieta.

Biancaandrea1

Jan 20, 2016

I reside in San Diego and my 3 series broke down in Murrieta , I was able to make an emergency appointment and had my car serviced. I was also given a loaner car in the mean time . Not only was the staff friendly and welcoming , my service adviser Chad Ludwig went above and beyond to make sure my vehicle was taken care of . With everyday call updates that gave me the status of my vehicle , gave me peace of mind . He went in detail what needed to be done and answered all the questions I had . I really was impressed with the outstanding customer service he provided . I always take my vehicle to BMW Kerney Mesa , but by far BMW of Murrieta is Excellent !!!!!

Tboneaz

Jan 20, 2016

I buy more cars than most people and their 10 friends combined. I've had every type and have dealt with many dealerships. BMW of Murrieta has been the best. No games, complete transparency, utmost respect and an entire team that was amazingly nice. You would expect all his from dealers dealing with people of this financial means. That is not the case at many places. Especially in So Cal. Definitely the best! Dave Townsend is an amazing professional

Tony

Jan 17, 2016

I have bought two cars from this dealership. I would like to say that I have received excellent service from the receptionist to the top. I would also like to point out the excellent service representative Victoria Guthery, who was very timely, and efficient with what my car needed. She ensured that I was informed of any changes or future needs that I may require to maintain my car. Victoria was very helpful with everything.R/Tony Goodwin

cscullen

Jan 16, 2016

Full service dealership that understands that the customer is the life of their business. Staff members like Victory Guthrie bend over backwards to ensure your satisfaction with your visit. From buying a vehicle to a routine service, this dealership doesn't rest until the customer has received the best deal.

Happy!

Jan 16, 2016

I recently purchased a 2016 X1 at BMW of Murrieta. My sales advisor Brandon Holland exceeded my expectations in product knowledge, professionalism, and customer relations In fact, he provided the type of top notch service one would expect when purchasing a car at an upper echelon dealership such as BMW. I would highly recommend anyone interested in purchasing a BMW to consult with Brandon Holland.

Jesus90389

Jan 16, 2016

Went to have my 3 series checked out for a problem with the drivetrain. Made an appointment, left my car there no questions asked, they fixed the problem in a couple days. (Loaner was provided) Picked up my car once again no questions asked, now she purrs like a kitten. Thanks to Chad Ludwig for the excellent customer service.

Reza Ghavami

Jan 14, 2016

Courteous and knowledgable. Daily follow/up of the status of the service of my BMW. Outmost care to return my calls. His immediate help to reprogram the door lock. Persistent to upgrade the out dated GPS.

Sasexpress

Jan 14, 2016

Great dealership in sales. Good deal, very professional. They honored the True Car certificate. Car is awesome, can't wait for the weekend for a long trip..

ERROB

Jan 13, 2016

I drive from Ontario to murietta just because the service is so stellar here. Thanks to the service rep ALEX who completely satisfied all my needs. Professional, informative, courteous and quick. So glad I purchased my car here instead of riverside location. I totally don't mind the 45 minute drive because the service at murietta is worth traveling for, hassle free!! Thanks so much!!

SoCalChris

Jan 12, 2016

Dropped my BMW off for service. Had a appointment at 815. I was out of there by 9. I would deffinatly come back. I will deffinatly recommend to friends and family.

E Page

Jan 12, 2016

I headed over to BMW of Murrieta not knowing much other than I wanted a 3 Series BMW. The salesman that helped me was very polite, I saw the vehicle I liked and asked if I could look inside and was obliged. At that time, I didn't want to take a test drive so I thanked him for his time and left. I had mixed emotions with the interaction. My first thought was BMW dealerships are much better than others. No haggling, no sales pressures. If you want it, buy it. My second thought was, "Did he not offer me his business card for any particular reason? Did he not think I could purchase the vehicle?" Ryon assisted me on my second visit for the test drive. I was ready to buy but had to bring my wife first.Ryon arranged for us to meet his brother, Brandon the next morning. While doing the test drive I asked Brandon how the Bluetooth worked and learned it couldn't stream music. I was very disappointed but went with it anyways. He took us us into the showroom to fill out a credit application. Brandon shared the Carfax with us and noted that the vehicle had been in an accident. Immediate concerns for both the wife and I, but he assured us it was probably just a minor bumper problem "Otherwise, the car wouldn't be Certified Pre-Owned. "The sport noticeably was in dire need of detailing. I liked the car but my wife didn't like the interior purple trim but preferred the wood trim of the other 328i. A Sales Manager(?) came out and was discussing the vehicle with us said if we really wanted the car he felt it could be detailed that day.My wife said in private if I could get a better deal on the sport that she would go for it. She had to get back to work so my son returned with me. He also immediately noted the condition of the sport. Brandon and I discussed the detailing of the car and he said it couldn't get done until next week. I corrected Brandon based upon what the Sales Manager(?) said and Brandon admonished that he didn't say that. I wanted to confirm the pricing on the sport at 26,900 to match the price of the other as he had said. Brandon refused to match that price and said that 27,900 was the price he had in mind as "matching" the sticker. I asked for 25,900 on the sport and that would be my buy, Brandon said it couldn't be done. I was OK with that.The following day, New Years, a text from Ryon offers the sport at 26,900. I advised we weren't in the market for the sport. On Monday, Ryon texts "could do $25,990 plus fees if you would go with" the sport. I again advise we don't want the sport.On Friday the 8th, Ryon presented to me the buy... "what if we swapped wood trim in the black sport you liked? Plus gave you 2k discount?" I let Ryon know that I would speak with my wife and asked if the car had been detailed so that I could see it (less the trim swap, of course), and asked if I could get more detail on the accident the vehicle was in?" Later he pulled the Carfax and found there was no accident. According to Ryon the car is being detailed at that moment and hopefully it will be ready Saturday. So, yes I want that car.At this point there are thoughts of why the car has not been detailed in over a week? The weekend goes by and there's no follow-up from Ryon. Monday afternoon I text and find the car is sent to wholesale, not worth fixing. I was not pleased.My text to Ryon was simply this, "Why would you make that offer to me before knowing this? At least checking to see if it had been detailed. Seems like very poor business." To Ryon's credit, he explains the situation. "We take vehicles in on trade and offer them for sale immediately. We have no way of knowing for sure if they will pass inspection. This is the car world in which we live with the Internet. You have to get your inventory out there ASAP. Would you have rather we be the kind of dealership that will sell a car that wouldn't have been mechanically sound? That is bad business."So my first impression of BMW dealerships flushed down the toilet. BMW of Murrieta is no different/better than any other dealership out there. It's bad business to sell a car that's not mechanically sound but not bad business to make promises you can't or won't keep. In my expectation of any dealership, and especially a BMW dealership, both are bad business.RYON: Would you like me to continue to look for a car for you?ME: No thank-you.RYON: Sounds good

Roger517

Jan 11, 2016

Very good experience for purchasing at this dealer.Sales person are friendly.Purchased my new X3 three weeks ago.Thanks to Ms.Ileen Garibay help!

golfking88

Jan 11, 2016

Sales person are friendly and knowledgeable. purchased my new X5 two weeks ago, thanks to Mrs.Melissa Ballou's help, we made a good decision to buy it. Very good experience for purchasing vehicle at this dealer.

agarcia92103

Jan 11, 2016

Thanks for always being so accomodating and looking out for the best interests of your clients Chad Ludwig. It's always good to see a familiar face when I walk in.

denver1899

Jan 10, 2016

As always, it was a pleasure working with Victoria Guthery at BMW of Murrieta. She is very professional, and she kept me apprise of the status of vehicle during service. I always look forward to dealing with Victoria when I have vehicle serviced at BMW of Murrieta.

jesmen

Jan 10, 2016

Bought my 5 series BMW from BMW of Murrieta as a certified used car. With the help of Joe Garcia in helping me find the right car for me,and with Chad Ludwig as a service advisor I know I made the right choice. Chad has kept me informed all the way thru my service giving me updates and expected time of completing the service. With this type of service BMW of Murrieta can do no wrong.

desertlady

Jan 8, 2016

If you are a person who knows very little about the elaborate technical aspects of cars, then Dave Townsend is the absolute best BMW salesman to deal with. He doesn't "talk down" to you, or try to impress you with car I started shopping online contacting BMW dealers in California. I have never bought a used car, or a BMW before, so I was quite apprehensive. Then, I contacted the online sales dept. of BMW of Murrieta. With in 3 minutes of sending an email to them, Dave Townsend called me. During a 10 minutes conversation he sent me photos and description of a dozen cars. Then he went over the aspects of them, until I got a clear understanding of what was on the market etc.When I went to Murrieta where he had the cars I was interested waiting for me to test drive. I bought one and don't have "buyer's remorse" because I know I was given such a fair and competitive price. No high pressure tactics, just a civilized and throughly enjoyable transaction. I have recommended him toall of my friends and family.Boris Said, the Nascar racer and one of the owners, Raymond Herrera the GM, and Renee Santos in Finance are just delightful people to deal with, like Dave.Truly, this team at BMW of Murrieta get an A Plus rating !!!

Pasquale

Jan 7, 2016

I recently took the time to check out Murrieta BMW while looking for a 5 series BMW. Thank you John Hardin! Your expert help and knowledge was the reason for my purchase and making the 91 mile drive from Palos Verdes. John Hardin must have set the tone. After meeting him and making the deal, everyone he introduced me to was a total Gem. Thanks again Murrieta BMW and John Hardin for making it a wonderful experience in buying a car. Sincerely. Pasquale Lauro

x3Jack

Jan 7, 2016

One floormat on my 2015 x3 was slipping around. Roy Cronk and Alex Harmsen made sure ALL four of my mats were replaced. Can't thank them enough.

ASiddiqi

Jan 4, 2016

I am very happy to get to know your dealership even though it was 49 miles from my home. I was contacted with John Hardin a nice and pleasant Internet Salesman. I was able to complete the sale of my BMW 328i in only less than one hour. What a time saving deal I have ever made on line. Later John was kind enough to deliver the vehicle at my home at midnight the same day. I did not even visit the dealership it was all electronic sale . I loved it and enjoying the new car. Thanks for John and his associates helping me making this a very simple and pleasant car sale I have made in my life.

Victor 428i

Jan 4, 2016

and Victoria Guthery was awesome! Thank you, Victoria! My new 4 Pirelli RFT tires thank you as well :) I'm glad I discovered your dealership! Victor Martinez428i

535i

Jan 2, 2016

I went to the dealer because I had a nail in my tire, when I got there I was taken care for by Hannah Loveday. She informed me that my car was due for a check up. They took care of the problem with the tire and all the maintenance needed. this was the first time I took my car to BMW of Murrietta and I would recommend it to everybody for their car services.

samrangel

Jan 1, 2016

Louis "Skip" Noell made the purchase of my first BMW a great experience. I was very pleased with the purchase. Thanks again Skip! Rock on!

Rob

Jan 1, 2016

I originally went back in April of 2015 to purchase an E92 M3 that I was lusting over and salesman John Hardin made my purchase painless and pleasant. Due to his great customer service I returned in December, found John again and he helped me trade up for an M4! I would never hesitate purchasing a car from him and the dealer ever again, and I live in SD with many BMW options.

Freeman73

Dec 31, 2015

I have had my 3 series now for two years. I only take it to Marietta BMW. the service department is great. Very honest and reliable.

ATL

Dec 31, 2015

I bought a one series BMW from this dealership years ago. The service has been outstanding. I got to tell you my last service was phenomenal. Chad Ludwig my service adviser did a top notch job. Boris give this guy a raise! This young man represents you and the BMW brand well and has a bright future in the auto industry.

BMW 740

Dec 31, 2015

The leadership at this dealership is top notch professionals. They definitely have my business for the next vehicle purchase. The Sales person who walked me through the entire process was excellent and she knew the vehicles inside and out which helped me in buying the beautiful 7series car.

Christy Christensen

Dec 31, 2015

Fast, professional and friendly. Chad was eager to address our concerns and did all he could to accommodate us. We're very pleased with the outcome and will return.

Rob Fuchs

Dec 31, 2015

Had a great experience buying a car from John Hardin! I contacted him through the Internet and then visited the dealership to complete my purchase. Everything went smoothly.

Shirley Brown

Dec 30, 2015

Victoria Guthery was great! Had a check engine alert but no appointment. She was very accommodating and followed up same day when car was repaired.Outstanding!!

Rhonda Molly

Dec 29, 2015

Great service. Victoria Guthrie is amazing and extremely helpful! Bmw is amazing but I attribute my great experience to Victoria. I will ask for her every time.

fiftyfourbowtie

Dec 29, 2015

Excellent customer service. Hannah in service took care of everything. This is the only dealership I would take my BMW to. She kept me informed on everything. Excellent team at BMW Murrieta.

Walter Bowman

Dec 27, 2015

She is outgoing, professional, seeks way to handle your concerns, follows up to see you are satisfied, one reason I come to Saad for service!

Curtis607

Dec 24, 2015

We ALWAYS find ourselves right at home with Murrieta BMW.In every department from sales, to finance and service BMW of Murrieta has earned our trust.Melissa Ballou is very professional and very knowledgeable, we enjoy doing business with her.Definitely will be back and definitely will recommend BMW of Murrieta.Merry Christmas and Happy New Year.Best regards,Cindy and Curtis Burchard.

SoCalChris

Dec 22, 2015

I've purchased 3 new BMWs and 2 used vehicles from here. Every experiance has been awesome! Every sales person I've delt with have been extremely friendly through out the entire process. George and Misty managing sales to Chris and Thomas in finance I've never felt uncomfortable with anything dealing with the purchase of my vehicles. I'm a customer for life!!!

ctarp52314

Dec 21, 2015

We recently purchased a 2016 with the professional help of Louis Noell. This is the third 5 series BMW that we have leased/bought since 2011 through BMW of Murrieta. We keep coming back because of people like Louis Noell and the rest of his support staff. We are truely grateful for how comfortable and informed they made us feel throughout the entire process. Thank you for making us feel special in every way. We will be back!

xx

Dec 20, 2015

I can always count on Victoria Guthery when I bring my car in for service. She consistently ensures that the work I request is completed in a timely manner.

FVeloz

Dec 20, 2015

Ryan Cornille assisted in the initial write up. Askedvif I had any additional concerns about the car. Prompt ly called when the car was ready for pickup. Overall, I was pleased with the service and courtesy from Ryan.

Tony P.

Dec 19, 2015

It has been an excellent experience compared to all other car purchases done in the past.Everything communicated over the phone or email were delivered. Loaner car and actualdelivery of the new car were carried out as promised and w/o surprises

Cwalkman

Dec 19, 2015

We were very pleased with the service experience. Hannah Loveday was excellent - she kept us updated regularly on status of our vehicle repair. The technician crew was very thorough on getting us information on what we needed.The loaner vehicle was top notch- good idea to make us think about a new car

Dick

Dec 18, 2015

My wife and I was very pleased with Victoria Guthery, she performed our service in a prompt in timely fashion and she took care our vehicle very well. I would highly recommend her.

blynnie2

Dec 18, 2015

Hannah Loveday was friendly, knowledgeable, and professional. Not knowing how long it would take to resolve my check engine light, they gave me a ride home. It turned out to be an easy fix & they changed the oil while the car was there. Bill, the driver picked me up after a short time. He is very nice and a good driver as well! The experience was painless to say the least.

Art the artist.

Dec 16, 2015

I came out with a new car. Chad Ludwig was very helpful with taking care of checking out my car. The salesperson Robert was a lifesaver too.

JohnB

Dec 16, 2015

First visit to have service performed on our X5. Was greeted very nicely & Hannah Loveday was very friendly & answered all my questions. She let me know about the oil change special that saved me $40. I was ok with the wait 2.5 hrs, she offered to have me taken somewhere for breakfast, I declined & just waited. No big deal it was Saturday morning. I like the snacks provided & the tv. Nice waiting area. I appreciated the email, that told of all the systems they checked as part of the service, our vehicle passed all these inspections. My thanks to the technician who serviced our X5 & to Hannah. Great job, keep it up.

dadikool

Dec 14, 2015

Just bought used car and the sales person is great guy, but the the finance person is kinda not smiling the whole paperwork's signing, not even handshake after the deal (referring to the finance person), what's up with that. I still recommend this dealership but he needs to change his character.

Mrs. Eaton

Dec 13, 2015

I took my car in for due bill service. I am very pleased with the service I received. Hannah was professional and courteous. Thank you.

Elmeligui54

Dec 12, 2015

Great Dealer With an Excellent Sales and Service , Representative Mr . John Harding went above and beyond to help me and my father to get our 2 new BMW'S Cars for the first time since we are a family loyal to the Mercedes Benz cars , but now we are happy to own our BMW and willing to continue relationship with BMW and of course with BMW of Murrieta. ,finally I would give a special thanks for mr John Harding for his efforts and staying late to deliver the car to our house and special thanks for his sales manager and business manager, we ll see you soon for another deal for one of our family members.

Tracey Schram

Dec 11, 2015

Came to the dealership just to "look" and ended up leaving with a 2016 BMW 435i. Make sure you ask for Ryon Holland. He was awesome!! No pressure, very knowledgeable. He made me feel very comfortable and got me a great deal!! Thank you Ryon!! I'm loving my new BMW!!!

Ruben

Dec 11, 2015

My advisor was Chad Ludwig. I've been working with Chad for several years now and he always does a great job. The staff at BMW of Murrieta are very professional and courteous.

Valentina

Dec 11, 2015

I had pleasure of working with Victoria Guthery . Her communication was excellent and she did a great job on the maintenance of my car.Highly recommend .

sweetleslie

Dec 10, 2015

CHAD LUDWIG OF THE SERVICE DEPARTMENT GREETED ME. HE WAS SURPRISED I WAS STILL EXPERIENCING THE SAME PROBLEM AND ASSURED ME IT WOULD BE TAKEN CARE OF. AT THE TIME THE HAD NO MORE LOANER CARS. HE LET ME KNOW THE PART(S) WERE ORDERED AND WOULD BE INSTALLED THE NEXT DAY. MY CAR WAS CLEANED BY THEM AS ALWAYS AND THE PASSENGER AIRBAG ICON NO LONGER STAYS ON. IT'S FIXED. YEAH.

Jimmy

Dec 9, 2015

I have a e90 sulev with multiple issues. After 2 different Bmw dealer and still no problem fixed . Ryan Cornille was able to address my issue. I had enormous emission issue and thanks to Ryan explained to me that my car has emission warranty, note other dealers didn't mention to me! To keep this short he fixed my car in 4 days and with exceeding expectation had my car running like new again saving my family thousand in repairs . Thanks Ryan Cornille keep up the great 5 star work .

Service

Dec 9, 2015

Would highly recommend this dealer to all my families & friends, great service, reliability , customer service otiented, always ready to help , accommodating, staff very helpful , friendly , accessible to freeway

X5

Dec 9, 2015

Ryan Cornille provided excellent service replacing my X5 with the requested Michelin RFTs and when I returned 2 days later because of a loud squeak when breaking, he took the vehicle in immediately and had it evaluated and reassured me the brakes were fine and it was likely an issue with a sensor.He was courteous, serious about his responsibilities and above all he addressed the issue expeditiously.

Jamalm23

Dec 8, 2015

This was the easiest and most comfortable car buying experience I've ever had. Dave thoroughly explained everything to me and answered all my questions. Five stars!

Just needed tires

Dec 8, 2015

Went to get new tires for current x3 and left with new tires and different car!!! Skip Noell was really helpful and worked with us, highly recommend his service and the dealership as a whole!

Don'tlikeit

Dec 6, 2015

My visit this week to have my car serviced at Murrieta BMW was as usual extremely satisfactory. Ryan Cornille was, as always, proffesional, curtious, and informative.

Ra

Dec 6, 2015

I had oil change service and detail done last week. Recieved the best customer service from Hannah Loveday!She is a true professional and consummate professional.

So Cal Russ

Dec 5, 2015

The service department at BMW of Murrieta is first rate. Their communication was excellent and they did a great job on the maintenance of my X3. Carl Burt and Brenda Kaluza are exceptional employees. Even though I did not buy a brand new vehicle from them, they treated me with respect and everyone is friendly. Highly recommended.

Larry

Dec 5, 2015

Victoria Guthrie provided excellent customer service and Danny who handled our rental car was the best. He was very professional ,accommodating and friendly. Murrieta BMW provides excellent service.

Jose2015

Dec 4, 2015

This dealer will go above and beyond to make sure you're satisfied with your purchase or repairs. Victoria is a tremendous asset for their organization and deserves kudos for her dedication with customers

DAVE S

Dec 4, 2015

I HAVE HAD MY BMW SERVICED THERE FOR YEARS, WITH SEVERAL SERVICE REPS, ALL GREAT.THE LAST TWO TIMES WITH RYAN CORNILLE. MY EXPERIENCE WITH RYAN WAS SUPERIOR IN ALL ASPECTS PERTAINING TO THE SERVICE EXPERIENCE AT BMW OF MURRIETA

Jason steffen

Dec 4, 2015

Victoria Guthery was extremely helpful and attentive to all my needs. We will be back again soon. Happy holidays! From the Steffen Family!?????????????????????? thank you

Linda C

Dec 4, 2015

John Hardin worked with me in obtaining my BMW. He was very professional and knowledgeable about all aspects of purchasing and what the car had to offer. Good experience

Marcia-Ecuador

Dec 4, 2015

I took my car for detailing and they did an excellent job. The wax job they did made the car look brand new and the inside was also very clean, I keep clean as it is but they made it look even better. I love to keep my car clean and I am very proud of how mine looks now. Thanks BMW of Murrieta!

Evelyn1830

Dec 3, 2015

Frank Madrid was my Client Adviser. I told him what I was looking for and he went out and found it. He went above and beyond to accommodate my busy schedule. If you're looking for a honest and professional sales person, Frank is your guy.

Mrs. Eaton

Dec 3, 2015

When we went in to look at BMW's we were met by Ryon Holland. It was our first time looking at BMW. Ryon was professional, knowledgeable, and not pushy. My husband and I drove the vehicle collected all the information needed, we left the dealership to discuss our decision of making a purchase. My husband returned and made the purchase as a surprise to me. We have been treated very well by all the staff at BMW. Overall an excellent experience.

RAA-X3

Dec 3, 2015

Hannah Loveday went above and beyond to arrange a service appointment in just 45 minutes. Drop off and picked up auto on a timely basis. Problem was resolved and Hannah was exact in her timing for how long it would take.

Ducker

Nov 30, 2015

I drove all the way from San Diego to buy from Carl Burt at bmw Murrieta. Fabulous experience! Carl made me a promise and held to his word and that's exactly the type of people I like buying and doing business with. I will come here for my next bmw without question. Buying from BMW Murrieta is precisely the experience I've come to expect from BMW..... The Ulimate Experience! Thanks Carl!

rawill

Nov 30, 2015

I always get great customer service at this dealership. Alex my rep was great she explain everything step by step. She called when the vehicle was complete.

katie donatelli

Nov 28, 2015

After visiting 5 different dealerships, and being treated like my trade-in minivan wasn't worth anything and feeling like I was Doomed to be in that minivan for the rest of my life, I decided to stop by Murrieta BMW and test drive the 2016 X1. Ryan Holland was super friendly and worked hard to get the most money for my alledged "worthless" minivan lease and made it possible for me to get into the BMW X1!!! He also searched their sister stores to get the exact one I wanted with all the things I needed for my active life!! Ryan Holland really went above and beyond!! I see myself being a lifetime customer of Murreita BMW from here on out!!Thank you also to Thomas Forget, Christopher and Erik for making sure all my needs were met!Best car buying experience yet!!Sincerely,Katie Donatelli

ChazLepine24

Nov 28, 2015

The story begins after I get the airbag recall notice 7 months prior to me actually showing up. I dropped off the 2001 325i and went back hoke. I received a call stating they did not have the airbag in rock but they'd give me a loaner. I don't know if it's policy but it helped tremedously. Their staff are very friendly and knowledgable. I figured bringing in an old dinosaur of a bmw, that I might have gotten some other kind of treatment but it never came to fruition. Chad Ludwig took care of everything in a timely manner and called me when my vehicle was ready. They even cleaned my car!!

Pookie951

Nov 27, 2015

My initial intention was to browse through my options of the my next vechical. I have looked online and did an inquires on the trade of my current vechical which prompt me to visit the BMW of murrieta. I was greeted by the reception desk and was quickly being attended to. Charity Andrews was my sale advisor, she was awesome and extremely patience while I was deciding on which car I wanted. Thomas Forgot in finance made it all possible.

KT Bowers

Nov 27, 2015

Victoria has always been so helpful and helping me with service issues with my 10-year-old BMW X.3. Because of the age but very low miles it's taken a few trips to the BMW dealer in Murrieta service department to get everything as it should be and Victoria Guthery has always always been a top notch professional who goes out of her way to make sure you and your BMW baby are well cared for.

JulzMarie24

Nov 27, 2015

I took my 128i in for servicing. My advisor, Alex Harmsen, was incredibly professional, friendly, and knowledgeable. In the past, I have had multiple horrible and unprofessional experiences at Mazda of Temecula, and have since not taken any of my vehicles to the service department. I'm so grateful for the positive and professional work ethics BMW of Murrieta provides! Great work!!!

Nomorelexuslady

Nov 26, 2015

Carl, was a very nice salesperson to work with. When I arrived at the dealership I was set on one particular car which Carl told me had sold. He quickly found me another certified pre- owned vehicle with a comparable price and mileage. The entire car buying process for me started early morning and I did not finish until 5:30pm. All the time working with Carl the entire day. He is very patient and knowledgeable. My car needed an item added to it and some minor detailing. Carl went the extra mile to ensure that the car had everything done to it that met my needs. When I finally picked it up he had a big red bow on the car which made me feel so special & gave me a free key chain. Awesome customer service. Prudence

Ryanallee

Nov 25, 2015

Great experience here buying our new BMW. Skip was helpful and knowledgable. He really went the extra mile to help us make an informed decision. To Boris, Raymond and George, thank you so much. Your team is excellent! We will be back. Ryan and Natalie

Cody528i

Nov 25, 2015

I have taken my car in for service and Chad Ludwig is super helpful and tries his hardest to satisfy his customers. I am always happy after visiting.

lobster1971

Nov 24, 2015

My experience with BMW was a good time, from the minute i pulled in, i had to get my car servicedand that at any other dealer could be a pain but i was amazed with the facility and the employees Hannah Loveday in the service department was a absolute joy to deal with i was called and given updates on my car, the service area is crazy clean and organized.This is my first BMW but i can promise you after my experience it wont be my last.

longie19951!

Nov 24, 2015

Carl was a wonderful and enthusiastic employee. I threw curve balls at him and there was no hesitation on a solution. I was in and our in good time, and they made me confident by recommending I go through their dealership directly instead of third party sources.

jen nahay

Nov 24, 2015

Hannah Loveday is courteous and professional and set me up with a rental car for the day!! This means I did not have to wait around. Service is great at BMW as ALWAYS! This is my third BMW and still getting great service. :) Thank you Hannah!

Kevinjw23

Nov 23, 2015

A1 customer service. Carl is the man.. He went above and beyond to help my wife and I get the car we wanted for the price we wanted. Very knowledgeable man. You will not be disappointed.

Chito

Nov 20, 2015

I received one of a kind customer service. Victoria was very very nice, she is great at what she does. I would work with her again

BlackMamaM3

Nov 20, 2015

Victoria Guthery is courteous, efficient & consistent with good Customer Service. This place is exceptional, they deliver for me every time. I have been customer since 2012.

Evelyn1830

Nov 18, 2015

Chad Ludwig is the best Service Adviser I have ever worked with. He is very accommodating and thoughtful. He goes above and beyond to help his customers.

Djlawman

Nov 17, 2015

Ryan was great. He took care of the problem. Great customer service. I would bring my vehicle back for my service work needed. Thank you for your outstanding service.

Brady6

Nov 16, 2015

Brandon Holland made one of my least favorite things to do (buying a car) an easy and painless experience. He was very professional as were all the employees at the dealership that we came in contact with. Love my car and the dealership experience.

Jgonzo32

Nov 16, 2015

I had the pleasure of working with Dave Townsend. From the start to finish Dave was responsive, efficient, professional, and courteous. Dave not only found the exact car that fitted my family needs but also kept us within our budget. Dave made the car buying experience a pleasure and was able to get me in and out of the dealership within 1.5 hours (on a Friday)!!! Overall, I would highly recommend BMW of Murrieta and ask for Dave!! They were a class act from start to finish!! Thanks again Dave!! Jeremy G.

FrankB

Nov 16, 2015

Jolene Buchholz helps us through the entire process and was very gracious and courteous. Very customer friendly waiting area. The other staff that we interacted with were very helpful and understand of our circumstance on what we were doing at the dealership.

CvonS

Nov 15, 2015

Dave had a vehicle that perfectly matched what I wanted ready for me before I got to the dealership. He was very helpful and made sure that the transaction went smoothly. I would definitely recommend Dave and the rest of the staff at BMW of Murietta.

Parafirelizzy

Nov 15, 2015

Dave helped me find my BMW i3 and it's perfect. Dave was super helpful, not pushy and answered all my questions! I was working with three other dealers and by far Dave was the most attentive and gave me the best deal!! I would absolutely recommend him and BMW of Murrieta!!

great car

Nov 14, 2015

I was greeted courtously when I arrived. I had set up an appointment with Ryan Cornille. I met with him and he already had the paper work ready to go and I was out of the dealership within 20 minutes.

Casey

Nov 14, 2015

Hannah is all of the above - professional, friendly, and efficient. I am happy every time I bring my car in. Thank you Hannah for making my day and making sure my car is running at its very best!

Bmw 1

Nov 14, 2015

Victoria Guthery was my service person and she was excellent! Very attentive and made sure, she answered all questions I asked. Very good job! Highly impressed!

Sounierd22

Nov 13, 2015

Victoria Gulthry was excellent in keeping me informed and the communication she preformed was outstanding. She never left me wondering what was the matter with my vehicle nor what they did to fix my vehicle. She was truly on top of it!