Bill Cramer Chevrolet Buick GMC reviews

Ed A.

Jan 1, 2016

Service was excellent! Diagnosed a defective battery and replaced with a new one, on the vehicle warranty even though we just went 300 miles over warranty expiration. This is good customer service!

Charles Fugatt

Jan 1, 2016

The last three cars we purchased were Cadillacs, we have the 2014 SRX Luxury, as were as the 2016 Premium. All of them from Bill Cramer's Dealership. The last 2 we worked with Nancy Prunery. She is very professional, knows the car inside and out. We will by our next Cadallic from her at Bill Cramer's. The Dealership provides the best service I have experienced. Always customer focused. They have customized their service department so that they have 2 areas, one (Express Service) for normal service like oil changes, gas for tires, that provides fast and timely service. The other service department deals with more involved car repairs. Both customer waiting lounges provides refreshments, wifi, TVs, clean restrooms. Bill Cramer does a great job al around.

Michael Wing

Dec 30, 2015

Bill Cramer Chevrolet did quality work- they did a great job! They were very professional and helpful. My son was happy with his car when he got it back.

Joseph Riley

Dec 28, 2015

right price, good service, nice lounge area, cold drinks, snacks, half hour oil change and tire rotation, friendly people, can not expect anything better, keep it up.

Wayne Millett

Dec 26, 2015

I HAVE PURCHASED TWO TRUCKS OVER THE PERIOD OF THREE YEARS AND RECEIVED EXCELLENT SERVICE. I DO HAVE TO SAY THIS ON BUYING MY SECOND VEHICLE THE ASSISTANCE WAS TIMELY AND VERY BENEFICIAL TO ME. THE MANY QUESTIONS I HAD ABOUT THE TRUCK I THOUGHT WOULD TAKE TIME TO ANSWER ONLY TOOK MINUTES. I'M VERY IMPRESSED THAT JUST IN 36 MONTHS THIS DEALERSHIP EXCELLED TO AN EXCEPTIONAL TEAM!

Raymond Carson

Dec 26, 2015

Very best service I have ever gotten at any dealership over the years of buying cars.So glad we purchased a GMC, car is great and my wife loves the car...Thanks so much...

Mike Cormier

Dec 24, 2015

Thank you for the service you provide. the service person was friendly and helpful, overall a good experience. thank you mike cormier

Walter Russell

Dec 22, 2015

My appointment was timely and the recall 'fix' was processed within a reasonable period of time.

Tom Ressler

Dec 19, 2015

Great staff! I'm a "snowbird" and your staff treated me like I was a local customer. The customer lounge was very comfortable. The car wash was a special treat. Thanks.

Regina Vanberkum

Dec 19, 2015

I brought my SUV in for oil change and tire rotate and balance also to have the hood looked at because it was not opening right. When the tires were done they bent one of my rims and did not notice it. When I brought it to their attention that something was not right with my car they immediately took it back in and found the rim and ordered me a new one. It was installed the next day.

Liza

Dec 17, 2015

Was on my last leg paying money on an old car that constantly put me down. Was in dire need of a new affordable vehicle with great gas mileage and an extended warranty.Bill Cramer was the first dealership I went to because I had my eye on a Spark. That very same day they let me test drive it,found someone to finance me and I left that evening with my brand new car. Bill Cramer does more to precede there reputation and I'm so blessed to have purchased from them.

Brandon Williamson

Dec 17, 2015

I was able to let my wife use my points to get her oil changed without any issue.The staff was very helpful and the service was completed in a timely manner.Thank you for taking care of our needs with such great customer service!!

Robert Parsons

Dec 16, 2015

The Service Dept., and especially Scott Partee, always take good care of us. It is like visiting with old friends. This time we interacted with Julie and Taylor who supported Scott in very helpful ways. They are a reflection of the highly professional but very friendly people at Bill Cramer.

Deondra Grady

Dec 16, 2015

The staff is always very professional and courteous to everyone in the same manner. I have no complaints!

Donald Wojcik

Dec 15, 2015

Michael Foggarty seemed to care about our needs. He listened to what kind of vehicle we required. He came up with an innovative solution. My wife really loves the new SRX. Thank you. The business manager was friendly, quick and efficient. Car was ready when we came to pick it up.

Robert Difilippo

Dec 15, 2015

The sales staff were very friendly and helpful. I bought two vehicles in one week. One for my teenage son and one for myself. The only complaint I have is that I had to bring both vehicles in for service after only one day of use. I would not think that would be par of the course.

Michael Todd

Dec 13, 2015

It was a very good experience. The salesperson was very helpful. I would trade there again.

Pauline Hughley

Dec 13, 2015

I appreciate the staff members in the Express Services. They make me feel comfortable and they are very helpful. Very, very friendly people!Thank you for being consistent.

Johnson Blackwell

Dec 12, 2015

The quick service center was very clean and comfortable. Drinks and snacks were available and complementary. Staff were cheerful and efficient . Oil change,tire rotation, and inspection took about 45 minutes. Local newspaper, and plenty of magazines were available. I had a very satisfactory experience having my 2014 GMC Siera PU serviced.Johnson W. Blackwell

Raymond Hallford

Dec 10, 2015

The service was excellent. They had us in before our appt. time. Did a great job on the vehicle. So glad we purchased from Cramer Auto.

Barbara Gilbert

Dec 10, 2015

You take good care of my car and your employees are very professional.

Jerome Case

Dec 7, 2015

As always, professionalism and Percision. I enjoy the workmanship that is accomplished on my vehicle

Robert Boyer

Dec 5, 2015

Bill Creamer, Inc. and the personnel associated therewith have their act together. It is a pleasure to deal with such positive, dedicated personnel. Service is outstanding!

Dwight Howell

Dec 3, 2015

The service was very professional and courteous. Provided a loaner vehicle which is very helpful. The only issue I have is the insanely high prices to replace a premature headlight assembly on a Cadillac vehicle.

Anna Myers

Dec 3, 2015

I received a recall notice and took my 2011 Buick Lucerne in to have it repaired. I also had some routine service completed. Scott was my Service manager and I was very pleased with the service. Thank for being such a reputable dealership.

Maureen Barber

Dec 2, 2015

Nancy P is the best. I love my new Chevy Spark... It was the quickest time on doing the deal, signing the papers and taking delivery. Thank you Bill Cramer Chevy! Also the Internet people are great, JC. and Michelle.

Victoria Cameron

Dec 2, 2015

AMAZING SERVICE! I scheduled an appointment that I sadly had to cancel last minute but they rescheduled me for their next available appointment. When I went to service department they were beyond friendly and best of all honest. I was notified that my car may need the brakes changed but they wouldn't do the maintenance without verifying. Turns out the brakes are still good and I only needed an oil change. When the brakes need changed I will go back to Bill Cramer!!

Helen Croswell

Dec 1, 2015

I brought my car in to have the tires checked and get new windshield wipers. The tire check was free and the cost of the wipers was competitive with what I would have had to pay at a retail store (without free installation). My wait time was very reasonable. I have been very pleased with every service visit I have made to the dealership.

Donald Dresser

Dec 1, 2015

The sales staff works tirelessly in finding the car of your choosing. Once found, they make the process of buying the vehicle seemless. They check up on you a few times after the sale as well. The service department works very hard at insuring your total satisfaction. They make an inconvenience be a convenience. Some say attitude is only part of the transaction. At Cramer, attitude isures your satisfaction.

Joseph Dipietro

Nov 29, 2015

Third purchase from David Ogden, I'm sure his name is spelled "service", and the reason we keep returning for new cars & trucks!Joe & Diana

Richard Cook

Nov 26, 2015

We bought 3 vehicles in the month of October from Doug Curtis and Bill Cramer Dealership. Doug is the only salesman that I will use when buying a new vehicle. Always a pleasure to work with him.

Howard Andrews

Nov 23, 2015

Got me in and out as promised. Very efficient and courteous staff.

William Foster

Nov 18, 2015

Excellent customer service and very nice people. Great facilities and very customer friendly. I would highly recommend to anyone.

Charles Martin

Nov 17, 2015

Always have good experience thanks for your hard work

Richard Gaal

Nov 17, 2015

I have been completely satisfied with the service I have received. Billy Donn is a master at insuring customer satisfaction. His experience affords him the foresight to address a situation promptly. The service department staff is always very friendly. Mr. Creamer has been in the service department various times when I have been there and he always takes time to stop and greet customers. Great service always follows great leadership.

Brian Koepke

Nov 11, 2015

As always, the free loaner vehicle I was given to use while one of my work trucks was being worked on, really was nice. I was able to go shipping and have a nice meal. When I got back my truck was fixed and serviced right. The bill was very reasonable, to boot! Thank you. Kilgores Brick Pavers and Tile, Inc. Port Saint Joe, Fl.

Ladybug

Nov 10, 2015

I first saw the Chevy Spark on the website night before. I had already knew I wanted the green one. I prayed that night that if GOD would bless me with this car. The next day when I drove to the dealership, a nice man directed me to a bright and helpful individual who I feel like GOD meant to be a part of this blessing. Nancy Pruyne was not only extremely helpful in the process of getting the car....but she allowed me to drive it around by myself to get a feel so I would be sure that this was exactly what I wanted. She was not pushy or inpatient. She was realistic and humble to what my decision would be. After all these occurrences for that day ... I knew that she was part of THE PLAN of helping me own this car. 5 hours into the whole day..... start to finish ...I drove of the lot with my new 2015 Chevy Spark....and I am so happy that Nancy is part of my blessing. She is like no one I have ever met. She will be an important chapter of my life journeys that resulted in positive outcome. So I thank you for having her as a part of the Chevy team......because I know in my heart if she was not ..... I would have had a completely different experience that would have ended in me not getting my blessing. Thank You Nancy for my " Little Green Pepper"......GOD BLESS YOU All!!!!!

Steven Dokken

Nov 10, 2015

My recent service appointment at Bill Cramer could not have gone better. Courteous personnel, timely completion, and a complementary wash -- what more could you ask? I left the dealership in a corvette that was not cleaner the day it was made!!

L. Lynn

Nov 10, 2015

Marc was my Service Advisor. He showed true profession when greeting/writing up my service needs. After the work on my vehicle was performed, He took time out explaining services performed and recommending potential issues that needed to be addressed.(No pressure sales on these services) This is my fourth time coming to Bill Cramer Certified Center.

Laurie Combs

Nov 9, 2015

There was a recent recall on my LaCrosse - a radio issue. However, I had had previous work on the radio due to a different situation. The service manager was helpful in researching the problem, making sure for both of us, that I really should come in for the recall. Her persistence was helpful to both of us!

Angela Sapp

Nov 6, 2015

Our experience with Bill Cramer was great! They were easy to work with, they worked hard to get us the best possible price on the car we wanted and to get us the most for our trade in.

William Perry

Nov 3, 2015

Fast, friendly and efficient Great waiting room with refreshments.

Thomas Kelley

Nov 3, 2015

Excellent service and quality of work. I would recommend this express service to any of my friends.

Renee Willoughby

Nov 3, 2015

Always great customer service. No wait, no confusion. Prompt appointments, courteous, professional employees.

Catherine Scott

Nov 3, 2015

Dave Ogburn has been our Salesman at Bill Cramer Chevrolet for more years than I want to say!!!!. He is always professional, but personal at the same time. We have purchased new and used vehicle with him over the years. This time we traded our 2010 Tahoe for a new 2016 LT Tahoe and we were in and out with our new Tahoe in less than 4 hours. Derek in finance was great, he explained everything about the deal and was also very professional, but personal at the same time. Bill Cramer Chevrolet is a great place to purchase your new or used vehicle.

James Wray

Nov 3, 2015

Fast, efficient, professional. Staff is extremely courteous.

Lawrence A. Brown

Nov 2, 2015

At no time did my wife and I ever feel "pressured" into making a deal on something we did not want. Our salesman (Mike Fogarty) listened to our "wants" and did everything in his power to provide for them. I usually equate dealing with car salesmen about like going to the dentist. In this case, the experience was pleasant. The person handling the finance (Ty Sweet) was very professional as well. Overall, the whole process went well. Mr. Cramer is blessed to have people working for him like Mr. Fogarty and Mr. Sweet.Note: my wife and I did have an unpleasant experience with a sales person on the used truck lot. I would prefer to make an appointment to discuss this issue in private.

Gary Jay

Oct 29, 2015

From the very moment we walked in the door, we were greeted by friendly people. Our sales person and finance manager were the best1 We walked in just to look and walked out with a new car which was exactly what we wanted.Thank you Bill Cramer Dealership!

Jay Bennett

Oct 28, 2015

The "greeters" are very friendly, knowledgeable and helpful. They make the customer feel immediately welcome. The waiting room is very comfortable. Good coffee and snacks. The service on my car seems to have been professionally completed. I like the full written report that is presented at the end.

William Adams

Oct 28, 2015

Took care of my problems with the brake light. The .loaner vehicle may it eeasier to have the work done.

Jared Keel

Oct 28, 2015

Very nice people and easy to work with....Had a car service for Brittney while her car was being taken care of so she did not have to wait at the dealership....Quick service and the whole process was not drawn out

Edward Best

Oct 27, 2015

Everyone I dealt with was professional and courteous.

William Rieger

Oct 26, 2015

Dear Bill Cramer GMC, I recently purchased a Chevy Silverado with the assistance from your salesman, Mr. Bela Kovak.I walked into your dealership and asked to speak with a salesperson. Mr. Kovak was assigned to me.We spent about an hour talking about family, our life experiences and our professions. We also toured the truck lot and drove the vehicle Bela recommended for me based on our open and honest conversations.I decided to purchase the truck within 30 minutes. I was not pressured for the sale. In fact I visited Bill Cramer GMC because a good friend of mine recommended your dealership. I had visited both Chevrolet, Ford and Toyota dealerships and was pleased with their customer service as well. Mr. Kovak was the difference for me in my decision to purchase a vehicle.Price was not my concern. Establishing a confident relationship with the salesperson and the dealership is what is most important to me.The entire process was less than 2 hours to complete. Derrick in finance was also very helpful. Your floor manager, Bill, was also helpful.I sincerely would like for you to recognize Mr. Bela Kovak for his exceptional customer service and I look forward to the continued relationship with Bill Cramer GMC and your continued customer service and vehicle owner service satisfaction.William RiegerCol, USA (R)PhD

Ned Leblanc

Oct 26, 2015

Had to order parts for my car. Great follow up letting me know when parts were in and scheduling my maintenance

Leo Scott

Oct 21, 2015

We had a very pleasant visit to have our first service on our new truck. It was fast. Everyone was helpful and friendly.

Bobby June

Oct 19, 2015

So far, a great experience. I'm curious to see if my gas mileage is going to be effected after the Safety Recal on my Exhaust was completed. Reprogramming of the software after putting on a new Exhaust. The Employees were very Professional, and Friendly, and we're very concerned and helpful to any and all questions I asked. Great Bunch of people at this Dealership!

Danny Conlee

Oct 15, 2015

I needed trucks first service done drove in and was told might be an hour or so I waited it only took bout 45 minutes and was done good job to all involved

Jerry Jacobs

Oct 11, 2015

Second vehicle purchased from your dealership. Our thanks go to Nancy Pruyne . She alone makes the trip worth while.EXCELENT employee. Thank's again Nancy Jerry & Joanne Jacobs

Dianne Johnson

Oct 10, 2015

Fast, efficient service with very friendly help from everyone. I dropped my car off mid morning saying I would return that afternoon. We went shopping for about an hour and a half, stopped by on our way back home, just to see if the car was serviced before we went home and it was ready. Good job!

Richard Canavan

Oct 9, 2015

Just a simple service oil change etc, staff where fabulous as usual kept me informed and insured I was comfortable.

Diane Fields

Oct 9, 2015

The car was brought in for recall work. They also fit me in for a grease and oil with a tire rotation. As an unexpected bonus, they had a car for me to drive.

Laura Alvarez

Oct 8, 2015

It just took a bit longer than expected but overall the experience was good. On the quality of repairs I give you three starts because the only reason I was there it was to repair my vehicle again after being brought to get repaired in March. Even though I ended up buying a new vehicle.

Darren Gonzales

Oct 7, 2015

I like the new quick service area that you have started. it could feel more organized in the way that you interact with customers and it would be nice if it were a bit faster. Overall not bad, you are working in the right direction. I would have used a small stand alone shop to make small repairs but as of now i would prefer using your service and hope you are using OEM parts.

Micheal Hermann

Oct 6, 2015

I received a fair value on my trade in and a great price on my new truck.

Richard Foreman

Oct 1, 2015

My vehicle was taken promptly to the service area at the appointed time and returned within an hour. The waiting area was comfortable.

John Shelburne

Sep 29, 2015

Came in for engine oil change and 60K transmission service; service crew and advisor were very polite and efficient. Car was returned in a reasonable amount of time.

Charles Jordan

Sep 25, 2015

Very friendly, professional service. They worked with me on the price of the repair and even provided a loaner while my car was being fixed.

Brad Fisher

Sep 23, 2015

I was pleasantly surprised that your dealership stood behind the Chevrolet product even though I was from out of town and did not purchase my Impala from you. Your service adviser did his best to make sure that I was taken care of and kept me in the loop as to what stage the repair was in was expedited in a timely fashion. I did tell those at work of my experience.

Susie Arce

Sep 21, 2015

Always seen at appointment time and sometimes even earlier if arrive early. Very courteous. Love having the option of coffee, water, or juice in the waiting area.

Beau Dickens

Sep 19, 2015

I came in to have a recalled system on my vehicle corrected.The staff was more than friendly and accommodating.The service technician told me how long the process would take,and it was completed exactly when he said it would be.

Sheri Fiquett

Sep 18, 2015

The whole experience was great! Nancy was wonderful to deal with.Jonathon in finance was very easy to talk to.

Robert Kriner

Sep 17, 2015

they took care of my issue and did a great job detailing the car before giving it back to me. Only wished that Service knew that no adjustments on a hand break was available since the emergency break is self adjusting, would have saved me a trip.

Georgina Charles

Sep 13, 2015

We always service our Chevy Suburban with Bill Cramer Chevrolet. We always have a pleasant experience. The entire organization is top notch! We are very pleased with the great service we receive on every visit to Bill Cramer Chevrolet. We strongly recommend this business to anyone looking to purchase a new or used vehicle. They continue to take care of their customers after the sale!!

Dona Vickrey

Sep 6, 2015

Safety problems surfaced in my 14 yr. old Impala. They included a permanently 'on' coolant level light, intermittent turn signal failure, and alarming noises while braking. I took it to Bill Cramer's service department without an appointment. Wonderful, wonderful Rebecca coordinated an inspection and estimate of the work that needed to be done with the service department people and explained the repairs and estimates to me while answering my questions. This was a busy time for the service department so she and Sally also arranged a loaner for my use while waiting my turn. Now that the needed repairs have been made I feel safe and am happy to once again be driving my Impala. I appreciate the care and concern shown by Rebecca and all those in-volved. Thank you! Thank you! Thank you!

Gary Woodham

Sep 6, 2015

Very pleased with the way the staff assisted me in my purchase. Was very pleasant, patient and detailed in his explanation of the what the car had to offer and how everything worked. Have stopped by several times for assistance in understanding some of the technology and he was more than willing to assist me. Love my new corvette!!

Teresa Jones

Sep 6, 2015

Quick appointment and finished on time. Was quoted one price and invoice was higher, they charged me the quoted price.

Don Pace

Sep 5, 2015

Scott was great and the warranty work done very quickly

Rollins Atkinson

Sep 5, 2015

Nice people and a job well done. I will recommend Bill Cramer Chevrolet to my friends and family

Margaret Daigle

Sep 5, 2015

Great service, great employees. Ease of getting my car serviced is nice. Even washed and vacuumed it for free. The buildings and bathrooms were spotless. Love how easy it is to have my car serviced.

Charles Watson

Sep 4, 2015

We purchased our first GMC Acadia from the Lloyd dealership in 2006/2007. After 100,000+ miles, we felt it was about time to shop. Visiting several competitor dealerships and comparing everything to our Acadia really opened our eyes. Bill Cramer was the dealership most distant from our home and we planned it to be our last browsing stop. It was easy to find much to like about the 2016 Acadia. Its size, handling, and features were equal to or superior to anything we had previously seen. Having a knowledge and understanding salesperson was also a big plus for Bill Cramer. At our age, this could be close to the final new car shopping experience we will have. Thanks Bill Cramer for making it work for us.

Allan Grigson

Sep 1, 2015

The service department is always ready for us and gets our car back to us in a timely manner! They are friendly and do a great job!

James Clendenon

Sep 1, 2015

The folks a Bill Cramer are great and very easy to work with !!!

Walter Russell

Aug 31, 2015

I was very please with the manner in which my vehicle was serviced. I had an appointment and they took me upon arrival even though I was EARLY! And. as usual the representatives were courteous, knowledgeable and anxious to provide needed service.

Tim Staton

Aug 31, 2015

Scott Partee is a great service writer! Top notch work performed. Comfortable and pleasant place to wait.Prices no more ridiculous than anywhere else. Always informed if any other work is needed. What's not to like? I intend to try my best, to buy my next Escalade here just because the service is so good.

Jeane Beard

Aug 31, 2015

I was told I had no problems that needed to be corrected when I had my enclave serviced last week. on Saturday I got a message in my email from the onstar monthly car review saying that I had an urgent need to have a problem looked into. it was suggested that I get in my car and get in touch with onstar immediately. what's going on and what could onstar have told me that your dealership could not have told me?

John Cordil

Aug 31, 2015

I brought my truck in after a telephone call reminding me its time for maint. This along with the email reminder program. This is very nice. Made the appointment to see my service rep. Scott Pardee who was more than cordial wrote down everything including new tires, and a small issue with part throttle drivability. When work was completed I went to pick the truck up Scott even had it cleaned and vacuumed. What a great experiance. I will be returning and continue to purchase my vehicles at Bill Cramer.

Robert Nastally

Aug 29, 2015

Service is always top of the chart. Facilities are clean and appealing and thestaff is always courteous and friendly.

Sheila Canaan

Aug 28, 2015

I purchased a 2014 Cadillac CTS two liter Turbo in October 2014. The Cadillac Cue would not work with my iPhone regarding texts. I immediately brought this to the attention of David along with other dealership employees. Due to my kids and husband coming home in July, I relied on texts from my phone and had to drive with the phone in my lap in order to see when one arrived. I went into Bill Cramer and David spent about 2+ hours in another Cadillac trying to figure it out to no avail, and I finally spoke with Steve who made several phone calls and finally determined it was something very simple.... I did not have the text app on my Cue. I then decided to trade my car in and there was a Cadillac on the lot that met my requirements (white, ebony interior) as well as having a Cue with the text app. I purchased that car... 2015 Cadillac V-sport. Once again, I had problems with the texts. The Cue would work with Androids but not Iphones. I was extremely disappointed since I bought this car for the specific purpose of the text app and left the dealership with an unresolved issue in the car I just purchased. I spent a minimum of 12+ hours on the phone with Cadillac and Apple plus many hours sitting in the car going over the manual over a period of 4-5 days and multiple calls/texts with David and I finally gave up and made appointment and brought car in for the service dept. to figure it out. After they had the car for the day, I went to pick it up and spent over an hour in the car with Matt and Justin and we eventually figured it out..... something as simple as a setting on my phone.I am extremely happy with my new car and want to praise everyone that went above and beyond to make sure I got this car, to-wit: Bill Doremus. I'm very grateful to other employees who did their best to help with other issues: Scott, Steve, Derick, Matt, Justin and big thanks to Ms. Sally for making sure I had a loaner car. I'd also like to thank John in parts for getting a cargo mat and valve stem covers and Taylor who was very personable and supportive during my frustration.Last but not least... Thank you to Bill Cramer, Chris Cramer and Will Cramer!!!!!Due to the family orientated service that we received, we will be life long customers.

Barbara Gilbert

Aug 27, 2015

N/A They did their jobs, were considerate and professional.

Cheryl Mouw

Aug 27, 2015

I appreciated the coordination of service provided by Scott Partee.

Wayne Fleming

Aug 26, 2015

This was without doubt the best service experience that I have ever had at an automobile dealership. Bill Cramer Chevrolet took care of everything very promptly and made me feel like I was their most important customer that day. They're obviously in it for the long-haul and this kind of experience makes it easy to decide where to buy my next automobile.

Fred Grimes

Aug 25, 2015

Daniel Raffield was a pleasure to deal with. The Cramer family does a great job of recruiting employees for their family owned dealership. It was a pleasure to do business with these folks.

Larry Gaines

Aug 24, 2015

This dealership has gained my spending dollar because of the awesome sales team and service department, they're both tops on the panhandle of Florida!

Janice Doebler

Aug 24, 2015

I stopped by to have my oil changed and the tires rotated, and I also was kind of in a rush, I had a DR. appt. coming up shortly.the lady who took care of me, said that was not a problem. She took me inside and showed me where I could rest while they took care of the car. In no time at all, my car was done, and I was back on the road in plenty of time for my appt. I really like the "Express" set up.thank you for such good service.

John Johnson

Aug 22, 2015

Got me in on short notice, fast service, The people were very helpful, they did a great job and the car wash was better than expected.

Brian Koepke

Aug 22, 2015

This last visit to have one of my Chevys worked on was by far a pleasant experience instead of the usual long drawn out ordeals of former visits. I was happy to pay for my bill when my vehicle was ready. The service host Taylor Hall was a true professional. Instead of my wife and I aimlessly walking around the local neighborhood and getting uptight waiting for the work to be completed, Taylor found us a loaner vehicle. My wife and I were able to go further away to go have a nice dinner and shopping. She called and let us know my vehicle was ready, and when we got back to the dealership, I was a happy satisfied customer. Taylor was a very pleasant ray of sunshine in what usually had always been an unpleasant, but necessary vehicle repair or maintenance. I own a business and have many various vehicles,work and pleasure. My experience at the Ford dealership has always been about the same as Chevys up until this last visit. I hope all my future visits will be as good as the last and I plan on letting Ford know that Chevy has one up on them. Sincerely, Brian Koepke.

Elmer Kirkman

Aug 21, 2015

My past and present service experiences with Bill Cramer dealership has been excellent. They have shown that they care about the customer. They are courteous, very responsive,and professional. I appreciate their excellent service.

Roland Cortes

Aug 21, 2015

Excellent service. The staff is very organized. From the time that I arrived to the time that I departed the staff did a great job. My car was serviced and well inspected. The service lobby is very comfortable and clean. A couple of issues on my car that I was not aware of were found in the early stages, , these are safety items. This gives me time to budget for the repairs before they become a problem. Thank you for a great job!

Keith

Aug 21, 2015

I was in for routine maintenance and the service was extremely fast. Everyone was friendly and I waited on my vehicle in a nice and clean environment.

Fred Alcorn

Aug 20, 2015

Becky went out of her way to make sure that I only paid what I should pay and the warranty took care of the rest.

Daniel Haddock

Aug 20, 2015

Nancy Pryne was very helpful and gracious in helping buying my 2016 colorado. I don't think we could have found anyone better that could do her job.Thank you Nancy again for a very unstressful experience at Bill Cramer, we think you need a raise!Dan & Bonne Haddock

Helen Carlsten

Aug 18, 2015

The service was excellent and the staff were very helpful

Charles Tice

Aug 18, 2015

I purchased a new Enclave in January of 14. Every vist for service that I have had has been excellent. Everyone has been very courteous and customer centered.

David Wright

Aug 17, 2015

Good timely oil and filter change along with their regular all points service. Like it when you can come in and drive off in about 1/2 hour.

Toni Stetson

Aug 16, 2015

Fast and courteous....I love Bill Cramer! I love the new express oil and service center!

Charles Cockrell Jr

Aug 14, 2015

Service is always excellent at Bill Cramer Chevrolet... The employees are always polite and friendly... I am always at ease when I go there because I know they will take good care of my SUV... Thanks for all the great service.

Tracy Steverson

Aug 11, 2015

I was running errands with my 3 kids. I stopped at a store and when I came back out my sensors came on saying the engine was hot and my a/c was off. Got out of the car and all of my coolant and water was covering the pavement under my Traverse. Called my friend that's a mechanic he picked up my car and saw that it was the water pump. Checked the GMC website and saw there were problems with the water pumps. I had my recall felt with in December. Call Bill Cramer had a tow truck pick up my Traverse the next day and with in 24 hours my Traverse was repaired at n/c and they even picked up my toe charges. Needless to say what started off as a bad week ended very well.

Ralph Tucker

Aug 11, 2015

Great service!!! In and out very fast!! Always had great service here. Very friendly and helpful!!

Danny Conlee

Aug 11, 2015

On star let us know there was a problem so made appointment and the service department fixed the problem

Richard Gaal

Aug 10, 2015

The service was great. I had tires replaced on one day and the service representative, Becky, took care of all my needs. I have a new Canyon with 800 miles and the next morning after the tire replacement the battery was dead. Billy Dunn had Mr. Wyatt come to my house, jump start the vehicle, Becky had the battery check and replaced at no cost to me. Mr. Creamer happened to come through the service waiting room and stopped to speak with me and other folks waiting. I don't know how anyone could improve on the courteous efficient folks that work there. Mr. Creamer has set the bar high for other businesses in Bay County and the surrounding counties to reach. Thank you all.

Wendy Dickert

Aug 6, 2015

All employees are very courteous. Fast,easy they explain in detail what was done what was needed or not.Lounge was very clean and comfortable.

John Darrah

Aug 6, 2015

Excellent help from the dealership in everything from deciding which vehicle, ordering the car, and taking delivery. I refused to have OnStar activated AT ALL! I wanted the dealership to disable OnStar prior to delivery and the gave me a clear explanation why the dealership could could not help that process because of possible repercussions from GM. Understandable when big GM threatens but I WILL disable OnStar! VERY disappointed with GM's data gathering and retention of OnStar data, and that there isn't a clear method to easily DISABLE the OnStar connectivity. When I called the 800 customer service they were unaware that OnStar has been hacked when I called OnStar customer service they misrepresented the facts. This makes unlikely that I will ever reorder a vehicle with OnStar even on board. It is also unlikely that I will ever give a positive recommendation to friends! That said I consider the Cramer DEALERSHIP to be outstanding and highly recommend them!

Nancy Kukulinsky

Aug 5, 2015

From Chris in Service to Nancy in Sales, we could not have been more pleased. Plus, you fixed my CTS and now we can get back to Kentucky. Thanks.

Linda Rowell

Aug 4, 2015

Everyone we came into contact with went the extra mile to make our leasing experience comfortable and pleasant.

John Whitfield

Aug 1, 2015

staff are always friendly and professional. I usually get my vehicle back by the time promised. If a problem arises someone always explains what is happening and keeps me updated.

Billy Bibbs

Aug 1, 2015

Buying a new car at Bill Cramer was great. The atmosphere was easy going with no pressure. Nancy, our agent, was great and stayed with me the whole time regardless of other things going on. I'm local and have bought from other dealerships, but Bill Cramer was by far the most pleasant one to deal with.

Larry W. Quickel

Jul 30, 2015

A plug wire had jumped off of my #4 cylinder when I went over a speed bump moving about 5-8 miles per hour causing a bad miss fire in my engine. My display was telling me to have my traction control (?) serviced. I immediately drove to Bill Cramer Chevrolet. The service rep took my info. In a mater of 5 or so minutes he came to me in the customer waiting room and told me all that had happened was a plug wire was off of my #4 cylinder and there was no charge to replace it.Many mechanics would've lied to me and charged me an exorbitant amount of money.The only folks that will touch my Corvette is Bill Cramer Chevrolet and I intend on telling the story of my experience with this issue to everyone I have an opportunity to do so with.

Karen Holt

Jul 29, 2015

Bill Cramer has a great Service Department, and I am always impressed with their timely manner of servicing my Impala! Thank You and would highly recommend them!!

Tammy McCarthy

Jul 28, 2015

As always, my experience at Bill Cramer Chevrolet was absolutely top shelf. Their attention to detail and commitment to excellence is evident in all that they do! I have, and will continue to recommend this dealership to anyone I know who is in the market for a vehicle -or- vehicle maintenance / service. Keep doing what you do, as you do it best!!

Don Pace

Jul 28, 2015

Scott and Melissa did a great job overseeing the work

Janet Rode

Jul 27, 2015

We were visiting Florida from Wyoming and did not know that local dealers but we were treated very well and we able to get our car serviced in a timely manner. Everyone was very helpful and courteous. I would definitely use this dealership again.

Jeremy Johnson

Jul 26, 2015

Great Service. Still doing oil consumption study. Truck using at least a quart every 1000 miles.

John Vallas

Jul 26, 2015

Very professional staff, timely, helpful, concerned and willing to go the extra mile. I am very pleased!

Maria Thompson

Jul 21, 2015

I have utilized Cramer Chevrolet since moving to Panama City Beach 2005. Every time they have treated me with respect, charged only for needed service, and have had my car ready on or before completion time. Before I retired the driver was a positive note in the AM while he drove me to my office. The waiting room is always clean, wi-fi works well and best of all the coffee is excellent.

Henry Price

Jul 20, 2015

I was greeted by a friendly lady who introduced me to my service advisor who helped me with my problem in a timely manner. most professional.

Linda Yeager

Jul 20, 2015

Had front passenger low beam headlight go out. They were able to replace the light in a reasonable amount of time considering they were busy. Believe in the future, though, that I will make an appointment for any issues that I need to take my car in for service. Nice to know that I wouldn't have to wait til someone can check car out.

Joseph Rallo

Jul 20, 2015

I arrive at the service department at my appointment time of 7AM for an oil change and tire rotation. The service manager, Tristan Ledford, met me at my car and filled out the required forms and offered me coffee in the waiting area. My 2013 GMC Terrain was serviced and ready to go in 35 minutes. Mr. Ledford explained the service after it was completed. Couldn't ask for better service!

John Tucker

Jul 19, 2015

Love the experience. My wife and I were in a bit of an emergency. Bill Cramer Chevrolet took care of us. We are from out of town and they treated us like family. I will be buying another new car next year and we are making the trip 6 1/2 hours to buy from Bill Cramer. All the locals should do the same. Thank you all EMPLOYEES OF BILL CRAMER CHEVROLET for your help.

Joseph Leonard

Jul 17, 2015

We had a very good buying experience at Bill Cramer Chevrolet. Our salesman was Jim Tankersley and he was very helpful both before and after the sale. We also got very good help in securing the best loan rate available. The dealership was definitely low pressure and courteous and I would highly recommend it to anyone shopping for a GM vehicle.

Robert Biano

Jul 16, 2015

Scott handled the repair job most excellent. The Service Department repaired the truck in a timely manner.

Monica Dobbel

Jul 15, 2015

I dropped my car off for an oil change and was informed that a tire rotation was included if I was interested. I was. I went to Sams with my husband and 40 minutes layer it was sitting outside when we pulled up. Great service. Nice, helpful employees. M. Dobbel Panama City, FL 32404. Always enjoy the experience.

Edward Derum

Jul 11, 2015

They fixed my car and it works.. I have no idea as to the quality of the repair. It cost $544.00. I thought that was a lot.

Robert Stevens

Jul 11, 2015

Was happy with the whole buying process. Friendly and Professional!!! Will shop there again when another vehicle is needed.

Alite Jackson

Jul 11, 2015

It was a very pleasant experience. Michael was very helpful and professional! I tell everyone about my experience at Bill Cramer Chevrolet.

Everett Roll

Jul 10, 2015

everyone is very courteous and helpful Service was fast and on time very friendly personel

James Wray

Jul 7, 2015

Quick, efficient, friendly, what else do you need? Wouldn't take my Buick to anyone else. These are "The Pro's"!

Kirt Carpenter

Jul 6, 2015

The employees of your dealership were OUTSTANDING!Specifically Melissa from the collision center.My only issue is a policy issue.My 2013 Silverado needed to have the top re-painted because it was already chipping.I wouldn't think a vehicle this new would need to be painted this soon.I don't agree with having to pay the $400 (my half according to GMC).I thought GMC/Chevrolet would stand behind their products better than this.This will impact my decision to purchase a Chevrolet for my next vehicle.

Robert Mcdannell

Jul 2, 2015

Service was as expected. Will return for all future needed service.

Alex West

Jun 29, 2015

Bought Name brand tires at a good price. Everything was done in a very reasonable time frame.

Jeff Honea

Jun 29, 2015

Top notch service. Would have car serviced there was i lived near the dealership.

John Kellum

Jun 27, 2015

Everthing was fine except some one left the inside of the truck door a grease mess

Stephen Brant

Jun 27, 2015

It has always been a great experience, every one makes you feel like family.They make sure you drive away smiling big in the new truck you love. To know they are only a phone call away if you need them, is awesome.

William Perry

Jun 24, 2015

I was a walk in. Got my oil change with very little wait time. Nice lounge with refreshments!Friendly staff.

Steve

Jun 20, 2015

The service and staff are very helpful and professional.

Jeremy Johnson

Jun 20, 2015

My vehicle is equipped with a engine that uses oil. I have been going to the dealership every 1000 miles for an oil consumption tests. The staff is always very helpful and work to get me in and out quickly. I just wish I knew how long this is going to have to go on?

Carolyn Kamm

Jun 20, 2015

Melissa in the Body Shop is excellent , always helpful, very professional and kind! Melissa is the employee who goes that extra step for customer satisfaction. She is very kind and understanding. It is a pleasure to deal with her!This is the 3rd time I have been to the body shop in 18 months and each time her help is always kind, professional and to help in any way she can! Thank you Melissa!

Helen Stephens

Jun 18, 2015

Everyone was so polite and helpful. It took me a long time to finally decide on my vehicle. David Ogden was very helpful along with all the people involved in the sale.

Stacey Green

Jun 13, 2015

They did an excellent job with everything. Would definitely recommend

Harold Boggs

Jun 12, 2015

I was very pleased with my purchase of 2015 Equinox and trade in of my 2010 Ford Escape. I feel I was treated very fairly and will do business with you again. Also, I was pleased with my salesman Doug Curtis as he was very knowledge about my car and gave me an excellent overview of the operation, phone, music,.etc. He told me to return if I have further questions and I plan to meet with him again when I return to Panama City to do another review as there is a lot of information for this old man to comprehend.

Michelle Richardson

Jun 12, 2015

Great Service in and out in 20 minutes. Would recommend to others.

Robin Robinson

Jun 12, 2015

Best car buying experience of my life....the gift that keeps on giving....free oil changes and warranties are even better!

L. Whelan

Jun 10, 2015

Service Rep, Scott was receptive and professional as was the (new) young lady who provided the loaner vehicle. Upon completion, the young lady (cashier) was friendly and professional.thank you

Gregory Klanjac

Jun 10, 2015

Express service was great. Nice waiting area as well.

Erik Asher

Jun 9, 2015

The staff were very helpful and professional. The service work was done quickly and at a fair price.

Thomas Shramek

Jun 8, 2015

I brought my truck in for service. It was done in a good time frame and I was very satisfied. Makes me look forward to my next service.Thank You Tom S.

Sherry Bruce

Jun 8, 2015

They did a great job in a short amount of time. They are personable and reliable.

Brianna Lindsey

Jun 8, 2015

every time i go into the shop to fix my car or oil change the service is always fast and friendly

Tara

Jun 7, 2015

This vehicle purchase was by far the best car buying experience I've had. I especially recommend Doug Curtis; he made the entire process easy & stress free. I also can't say enough about how much I love my new 2015 Equinox! I will undoubtably be returning to Bill Cramer GM for our next vehicle purchase!

Tonya Chason

Jun 6, 2015

Took about an hour, waiting area was cozy with TV, snacks and drinks. All my questions were answered. Can't complain. Seen my salesman go by, Oggy, and he stopped and talked to me when I walked outside.

Billie Skinner

Jun 5, 2015

We actually didn't come in to buy a new car but it worked out better in the financing part to purchase new compared to used. We felt a little pressured by the finance guy to buy the extended warranty but the salesman, Oggie, was great as usual. My husband has now purchased 4 cars from him.

Michael Chumbley

Jun 5, 2015

Our salesperson (Jennifer) spent a lot of time with us showing us all options available.Her goal was to put us in the right vehicle that would make us happy.She hit the mark ! We are very happy with our choice thanks to Jennifer.

Carrie Henley

Jun 5, 2015

Fast, courteous, friendly service. Will always buy GMC cars from Bill Cramer.

Larry Simpson

Jun 2, 2015

Came in on saturday without appointment. Very courteous very nice waiting area and very quick service. Thank you Vonda Simpson

William Bidlack

Jun 2, 2015

The service manager knew my explanation of the problem, took control of it, wrote exactly what the issue was and I had my wife's car returned in excellent condition. I trust Bill Cramer Chevrolet 100% with my wife's corvette. Good on ya.

Edward Best

May 31, 2015

Everyone was professional & courteous. It was a good experience.

Jacquelyn Decker

May 30, 2015

Staff was very helpful and even honored my coupon that I left at home. That alone made the experience a positive one. Also they have lots of snacks in the waiting room. I like free snacks.

Peter Hervie

May 30, 2015

Excellent Service each time. Very courteous people and timely service

Danny Conlee

May 30, 2015

I built truck online showed dealership had one in transit called salesman gave him vin had him call when got there went in and bought truck it was that easy

Kenneth Powell

May 29, 2015

I recently had my Chevy pickup serviced, and had new tires installed. I was amazed at how competitive the prices were,and how fast and professional everyone was.I don't think I could've done better any where else.

L.M. Lynn

May 27, 2015

I arrived at 6:45am and waited until service dept. opened. The service advisor was very courteous. She asked me if I had appointment and I told her no. She said that's okay and wrote up my service invoice. The time it took to service my vehicle was between 45 and 60 minutes. (which is reasonable) When my vehicle was ready, She explained the services that were performed and suggested some issues that needed to be address in the near future. No pressure at selling these services. The waiting room and restrooms were very clean. Snacks were plentiful with fresh coffee brewing. Service like this will always have repeat customers. Thanks!

Helen Croswell

May 27, 2015

I really appreciate having the dealership call me when I need service for my car and the fact that I can get that service done quickly and efficiently at the new service area.

Cindy Windsor

May 27, 2015

They are always very friendly and very helpful here. They have always taken great care of my vehicle when needed. Customer service goes a long way and they definately have that!

Stephen Spooner

May 26, 2015

My 2013 Silverado is fouling #7 spark plug from oil consumption, uses about 2 quarts of oil every oil change. Did a little research on my own and looks like Chevrolet has had this problem related to DOD/AFM since 2007, still waiting for someone to contact me........

Barbara Gilbert

May 26, 2015

I brought my car in because of a code that appeared on my dash that I didnt understand. It was a tire code, which needed to be dealt with because I had been airing that specific tire often, but unable to find a nail or anything. When I brought it in I was told that they didnt know how long I would have to wait so I asked for a loaner and they gave me one. My car was there for a few hours and while they took care of fixing my tire (for free) I had use of a nice car and was able to take my pets to the groomers and vet and was able to get my shopping done. Thank You!

David Blackerby

May 26, 2015

Great service as usual! They all treat you with respect, and work with you the best way possible.

Patsy Martina

May 26, 2015

Becky was prompt and efficient. Telling us exactly what the problem was and how they fixed it.

Beatrice Nagy

May 25, 2015

Very efficient,clean,friendly and fast. I work through the week, so being able to take my vehicle in for oil change on week end is so helpful.

Thomas Berrier

May 24, 2015

I went looking for a new truck stopped here first, visited other dealers and came back for this truck

Robert Kriner

May 23, 2015

I just experience your body shop and the care and customer services was beyond what I expected and the professional work that was performed on the car and also contacting someone else not within Bill Cramer group to perform installing stripes of this kind like factory for the first time. Kudos to Mike and to Collision Manager Melissa Thrasher.

William Smith

May 22, 2015

Fast and courteous service. Nice facility and waiting area.

Roland Cortes

May 22, 2015

The staff was very accommodating and friendly. I was able to get an appointment when it was convenient for me.

Jayne Bamburg

May 21, 2015

Everyone was very friendly and our sales person was the best, Danny Raffield! I received a call from the service dept asking if I wanted to set up an apt for my 1st free oil change. This was a first! Overall very helpful and accommodating!

Charles Miller

May 20, 2015

Very courteous and professional. Pleasant people to deal with. Will definitely return for any other maintenance needed

Alexander Semmler

May 16, 2015

Always outgoing and friendly... Vital to a successful business.

Thomas Mays

May 15, 2015

Service was efficient and timely. The customer lounge is a pleasant place to wait.

Tonya Rollins

May 13, 2015

very great experience scott partee took real good care of us

Sherena Siples

May 12, 2015

David McDonald was great...I would send everyone I know to come and talk to him personally to get a car. He was so helpful and informative. I really appreciate him.

Gilbert Theiss

May 12, 2015

Prices are high, but dealerships are most of the time. I do like this one because, the service people are knowledgeable and friendly, they listen to what you want or need, and get with it. Always trying to find the best way to solve the problem at the least cost to you. When you get your car, it is fixed to your satisfaction, the only dig is that my car comes back dirty. They should consider returning a customers car to them clear, or at least as clean as it was when it came in for service.

Keith Lam

May 12, 2015

We were expecting to buy a used car but walked away with a brand new car! Jennifer was wonderful very friendly and personal! She worked diligently until ahe found something that would work for us! Even though its not at all what we expected it works with our budget and our immediate need and is a stepping stone to get what we want. Thank you so much! We will definately be using Bill Cramer for our future purchases!Kristie and Keith Lam

Tim Staton

May 12, 2015

I have always been treated well at this dealership! I sit and wait for my vehicle, so sometimes it feels a little slow, but the accuracy and attention I receive make it worth my time. I was a dealer for years and I know how hard it is to provide this level of service, so this is where I plan to purchase my next new Escalade. They also provide a pleasant place to wait.

Amanda Plummer

May 12, 2015

Recalls were checked and car repaired in a very reasonable amount of time, staff was wonderful, waiting room was comfortable, and customer service was amazing. My car is running like it did when I bought it off the lot in 2011. Very satisfied.

Rick Gaal

May 12, 2015

The attention to my needs by Mr. Billy Dunn and his staff was exceptional.

Don Pace

May 11, 2015

Prompt service courteous personnel and all done as requied

Sonny Evans

May 8, 2015

I called the service department on Thursday and was able to get it repaired that Saturday. It was the air conditioner messing up and blowing hot instead of cold. Repaired in a timely manner at a favorable price. I WILL go back and tell others about the above par service.

Ryan Warren

May 7, 2015

Fast, convenient, and friendly. Very helpful and explained everything thoroughly. They also have a nice customer lounge with complementary snacks and drinks, as well as comfortable chairs and a large flatscreen TV.

Adriane Cook

May 6, 2015

This was the BEST customer service experience I've had in a long time. Mark and the team went way above my expectations. I had to have major work done on my truck and was worried about the cost. I'm going through a very nasty divorce and supporting two kids on my own is taking a toll on my financial situation. When Mark called me to pick up my vehicle and told me no charge due to him finding my warranty I broke down with tears. My emotions were at an all time high because I just knew that to fix my truck would take my entire savings. Mark and the team made that day special for me and my kids. If GMC never knew what great assets they had to their team they do now. I will never ever forget that day. I plan on coming back to GMC for all my work to include oil changes and have encouraged my friends/family to do the same. Mark made a lady smile you hasn't had anything to smile about in months when it comes to good people. Thank you Mark and thank you Bill Cramer team.

Jesse Pope

May 6, 2015

I was very pleased with the service I received at your shop. Everyone was professional and very courteous.

Chevy Traverse Owner

May 6, 2015

The service took a little longer than I expected,but they were able to troubleshoot and correct the wiring malfunction in my 2013 Traverse. The staff was readily available for any questions I may have had and was very friendly.

Curtis Williams

May 6, 2015

I didn't only feel like I received a good deal on the purchase of my new vehicle, the customer service was phenomenal. I certainly recommend others to shop at Bill Cramer GM.

Robert Boyer

May 4, 2015

I am fully satisified with the service at Bill Cramer. Scott Partee and Sally Vota are to be commended for the superb way they treat the preferred customers. I cannot say enough about their ability and desire to provide the very highest quality customer service. Bill cramer will keep customers based on the performance of these two individuals.

Georgia Puckett

May 2, 2015

On 29 April I took my 2003 Deville to the Express Service for an oil change and routine inspection. I was greeted immediately by a service rep who actually knew my name. While waiting in the customer lounge, the Express Service Manager stopped by for a chat and asked if I had any questions. I remarked the a/c blower was quite loud. He immediately had a technician check the a/c system and found the filter was clogged with dust/pollen and there were small leaves in the air intake duct. The filter was replaced, the duct cleaned, car thoroughly inspected, service completed and I was on my way in 45 minutes. I would describe that as superior customer service. Raymond Tucker 2 May 2015

Jeane Beard

May 1, 2015

I WAS ABLE TO SIT IN THE CUSTOMER LOUNGE AND WORK ON MY COMPUTER WHILE MY CAR WAS BEING SERVICED. THIS IS IMPORTANT TO ME BECAUSE I AM SELF EMPLOYED AND NEED TO STAY IN TOUCH WITH MY CLIENTS. THE WORK WAS DONE PROMPTLY AND I WAS IN MY WAY.

Lloyd Garner

May 1, 2015

When I arrived for the scheduled services I was taken care of by David McDonald. He made my stay in PC very worry free. I had a car waiting for the days that they were going to need my car and Melissa Thrasher was very professional and her department did and outstanding job repairing my 2015 SS Camaro. Christy Clark also was able to fit me in after my car was repaired for and oil change prior to me heading back to Alabama. I've been purchasing vehicles from (Tommy Thomas) now Bill Cramer Chevrolet since the early 80s always have received outstanding service. Thanks Bill Doremus and Bill Cramer hope you have a Blessed week. Great Staff

Donna Regan

Apr 30, 2015

The service was great. The service rep was courteous and took care of my problem fast. Her name is Becky and I would not hesitate to recommend her and the service dept. at Bill Cramer's Chevrolet.

Minnie & Kevin Moody

Apr 30, 2015

Everyone is so nice and professional. The room is comfortable and clean. We did not have a long wait with plenty to do while we waited. We could have stayed longer but our truck was done in less then 45 min. Thank you!

Steve Johnson

Apr 30, 2015

I'm always treated in a courteous, professional manner and I highly recommend Bill Cramer to anyone.

Terry Singley

Apr 30, 2015

Your drive in service is excellent. Your people are very professional and serviced my Tahoe in a very timely manner.

Dawn West

Apr 29, 2015

Everyone was really nice. My oil change and airbag check was quick and thorough. I enjoy doing business here.

Marcella Daniels

Apr 29, 2015

The staff was helpful and friendly and the waiting area was clean, comfortable, and well stocked with drinks and snacks:)and my vehicle was serviced and waiting for me in less than an hour! I'm a very happy customer!

Gina Smith

Apr 28, 2015

Bill Cramer service team does a good job every time I have my truck & suv serviced.. Thanks for a great team. Keep up thr good work.

Wm Paul Smith

Apr 28, 2015

This was a huge difference than my last visit to the Dealership. Last trip, I was there for a 7:00 appt. for a hose clamp recall on the power steering and was there for a little over 3 hours. I was in for my first maintenance on my truck the other day and was in and out in about 1/2 hr - 45 min. It was great. They diid all of their inspections and topped everything off, I was out in no time. Thank You!!!

Rose Boe

Apr 28, 2015

I was greeted quickly upon arrival and a 2nd lady came out to ensure that I had been taken care of. However, I did not appreciate the employee that was waiting in the lobby asking if I was ready to sell my Cruz. I feel that if a customer is wanting to trade-in or sell their vehicle then they should contact the sales people. But I did enjoy the complimentary snack and beverage while I waited for my oil change and tire rotation. I do wish it took less than an hour though.

Cynthia Holmes

Apr 25, 2015

It was great. The salesman was great. We were very pleased with everything.

James Strickland

Apr 24, 2015

The salesman was a pleasure to deal with. No high pressure, very professional. Pleasure to do business with.

Christopher Kaczmarek

Apr 24, 2015

Brad did a great job! I also met Mr. Cramer the CFO the next day while bartendinng and he was awesome and offered his assistance anytime! Great people there :) Ty the new finance guy was awesome and very knowledgable about ways to help us.

Jerome Case

Apr 23, 2015

It is always a pleasure to have my 2013 ATS serviced by your department. Actually, I look forward to coming back when my maintainance schedule rolls around. Your staff members are Professionally trained and courteous, and I thank you for your Safety Attention given to my vehicle.

Garrett Jackson

Apr 21, 2015

Everyone was very nice, and courteous. The service took no time at all.

Sharon Johnson

Apr 21, 2015

Courteous, professional, responsive to my questions & needs. Excellent service!

Laura Gabbard

Apr 14, 2015

Everything was great ! The people are very helpful, friendly, and knowledgeable !

James Clendenon

Apr 14, 2015

My salesman is David Ogdan and is very easy to work with has a no pressure attitude and knows his craft. This is my 3rd purchase and my sister purchased a car also from David. Your dealership is very professional and works hard to make a deal possible.Regards,Jim Clendenon

Jennifer Ross

Apr 14, 2015

Very friendly staff. Not your usual game to make you feel important so you will buy a car, not pushy. Doug made buying my Yukon a great experience. Bill Cramer will have my future business!

Brian Scarborough

Apr 14, 2015

The service was very efficient. I was provided a loaner vehicle which is worth a lot in and of itself, but the service was handled very quickly. The service department was able to locate and repair a problem that another dealership had not been able to do in 5 different attempts. Very pleased, I will return for future service, though hopefully just for preventative maintenance and not ridiculous repairs.

Bobbie Eddins

Apr 13, 2015

A reminder telephone call was what I needed to get me to the dealership for a checkup. I settled in for a probable 45-minute wait period, but I had a good book and planned to enjoy the break. Not long afterward, I heard my name called, and naturally, expected a problem discussion, but all was well with the car examination. Soon I was on my way and crossed another item off my "To Do" list. Thanks, Bill Cramer.

Todd Fogg

Apr 13, 2015

Casey Calhoun was a pleasure to work with. He is very knowledgeable about his vehicles and he treated my girlfriend and I like royalty. I will do business with Cramer Chevrolet and Casey Calhoun again in the future.

John Whitfield

Apr 12, 2015

staff are always friendly and helpful. wait time is minimal and service is first rate

George Evans

Apr 11, 2015

Salesman went out of his way to accommodate us. Everyone was friendly and courteous, this is our second purchase from this dealership and will defiantly be back when we need another vehicle. Very good experience. Had my truck repaired while purchasing this vehicle, great job all around.

Sherry Oliver

Apr 10, 2015

Bill Cramer is the best. Thanks Dave, I love my new Impala!

Harry Chernenko

Apr 10, 2015

Everyone was friendly, very courteous, and helpful. It was our first oil change since purchase. Express service was really busy the day we came in but did not mind.

Samuel Patrick

Apr 10, 2015

They took care of my vehicle when promised and the technician fully explained what he did as well as answered all my questions fully. Each employee I had contact with was helpful and pleasant.

Laura Hartzog

Apr 10, 2015

I had an excellent experience with Bill Cramer Cheverolet! Thank you Daniel Raffield, Derek Adams and Bill Doremus for making it happen! A top notch professional experience!

Lanny Lord

Apr 9, 2015

My Buick Enclave transmission went out, wave plate broke inside causing R, 3, and 5 gear to go out! Our Buick had 65,000 miles and 7 years. Expected big bill but GM extended the warranty on these vehicles and we had the Buick back in 2 days. Extremely pleased with service and appreciate everything Bill Cramer Dealership did to help us.

William Meadows

Apr 8, 2015

Great work in an excellent time frame! Have been a satisfied customer of Bill Cramer for years and will continue in the future!

Laura Errington

Apr 8, 2015

Very friendly associates and great customer service!

Adam Chatterton

Apr 7, 2015

I purchased a vehicle from the dealership, and unfortunately had a few issues a few weeks later. The extended warranty I purchased said they would not cover the issues, so the dealership got involved and the issues were covered. Very friendly and nice.

Don Pace

Apr 4, 2015

Chris was on top of my service for the Sunroof but i had told him that i had received an email that I was due for routine service he checked and saw that was not correct and recommended against that service at that time and explained to me how often i should have that service done something that no one else had every explained to me. He is truly a great employee

Richard Canavan

Apr 1, 2015

Took my vehicle in for a creaking sound coming from the left rear wheel area. This only occurred when getting in and out of the vehicle. I am really impressed about the amount of time and effort the tech took to eliminate any possible problems, In addition the service manager kept me informed through the whole process , turns out they got to the root of the problem simply caused by the humid dry conditions and dust. Not charged for the visit which was surprising but, pleasing as they spent so much time and effort. Great team great service above all very professional.

Robert Parsons

Mar 31, 2015

I brought my 2011 Lucerne in to have the oil changed and the tires rotated. Because of coupons you sent this was vvery reasonable and I got my car washed too. I didn't think it could be any better when I asked Scott Partee how I might repair a crack in the seat frame. Scott checked and found it was still under warranty, oredered the part and you repaired the problem. I have great confidence in your staff including the new staff at the quick lube location. Keep up the great effort that is customer focused.

Saundra Ciccarelli

Mar 31, 2015

I love buying cars from Bill Cramer. We are given star treatment, made to feel at home, and the buying experience is more pleasant than any we have ever experienced anywhere else. Our salesman, Lee Battle, is fantastic! He keeps us in the loop but is never pushy and makes us feel like part of the family at Bill Cramer's. And the continuing service that we receive is also wonderful--pleasant surroundings to wait or a ride home and back to the dealership if you need it. I highly recommend doing business with Bill Cramer!

Carrie Granger

Mar 26, 2015

Was greeted warmly and taken care of quickly. My service was outstanding!

Tracy Chambliss

Mar 25, 2015

very friendly!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Cathleene Mcelreath

Mar 25, 2015

We've had all our vehicles serviced there and have been completely satisfied each time. I recommend them to everyone. They're also extremely professional, courtrousers and friendly.

Rosemarie Schmidt

Mar 24, 2015

We also receive prompt, friendly and professional care, whether we are purchasing a vehicle or having a vehicle serviced.

Kathleen Secrest-Bidlack

Mar 24, 2015

Since 2004, when we purchased our corvette we have always from day 1 taken it to then Tommy Thomas Chevrolet and now Bill Cramer. We've had nothing but excellent service from everyone. Don"t change. BTW the new express service is a 10.

David Bidwell

Mar 23, 2015

Fast, Friendly, Thorough, Reasonable. Everything about the experience was so professional. See you next time for this service.

Leigh Chatterton

Mar 22, 2015

I had my car serviced before heading home to Canada. I booked online and the service department confirmed my appointment within the hour and set me up with Ashley to guide me through the process. Service was quick, courteous, and price friendly. I will have no problem recommending Bill Cramer to friends and family.

Leslie Millard

Mar 21, 2015

Awesome dealership. They always treat us like VIPs. Excellence service!

Marguerite Preziosi

Mar 19, 2015

I recently brought my HHR in for a routine oil change, etc. The new set up is fantastic. I was in and out and back home in less than an hour. Thanks so much!

Joe Riley

Mar 19, 2015

The quick oil change was just that. In and out within half an hour. I also had some minor body work done and the work was done to my satisfaction and my CTS was ready at the agreed price and time. So far I have been pleased with the service and personnel at Bill Cramer and will buy my next vehicle if the price is right will be from Bill Cramer.

Julie

Mar 18, 2015

Everyone was really nice and Becky was informative and on top of everything.

Leo Hill

Mar 17, 2015

very professional, quality work, done timely, friendly staff, pleasant positive atmosphere

Rory Steiner

Mar 17, 2015

I was contacted by the dealership to bring my 2010 Cadillac SRX in for attention to three recalls - we were able to work around some doctor visits I had for my Dad and we found a date convenient for me to bring my SRX to the dealership - everyone I had contact with at the dealership was very professional, knowledgeable and courteous - I am very pleased with my experience - I often recommend this dealership to people I know for both sales and service -

Kelly and Tiffany Baumgardner

Mar 17, 2015

, Nancy was great and walked us through every step. I would recommend going through Nancy. This is our 3rd vehicle from this store, it was Tommy Thomas prior when we bought two.

Maura Schroeder

Mar 16, 2015

I had a 2002 Yukon XL with 272,000 miles on it. It was the best vehicle I have ever owned...never had a minute of trouble from the transmission or the A/C the entire time...only routine maintenance was required. All of my maintenance was handled by Scott and when I bought my 2014 Yukon XL, I had no intention of letting any dealership but yours handle the care and feeding of my Yukon! Why would I ?!!! 12 yrs of great service and counting!

Cheryl Mouw

Mar 14, 2015

I was just starting my day as a home health worker when I realized there was something wrong with my transmission. I brought my car to Bill Cramer and received prompt service and quick turn around with arrangements for a rental car so I could go on with my day. Thank you!

Vincent Curran

Mar 13, 2015

pleased with Brad,s knowledge of all the trucks we looked at very courteous and friendly

Christopher Canavan

Mar 12, 2015

I went in with a engin issue on my Canyon and came out with a new Sierra. I couldn't have been more happy with the sales help I recieved and the service help needed on my old vehicle.

Corinda Marsh

Mar 11, 2015

Fair and efficient service. Friendly and convenient.

Craig

Mar 10, 2015

Bought two vehicles here and was very happy with the way I was treated, the deal made, and the effort put in by all.

Terri Mckenzie

Mar 10, 2015

Fast and courteous service. Clean facility I highly recommend.

Rebecca Jones

Mar 10, 2015

I stopped in on a rainy afternoon without an appointment. The staff is always extremely helpful and friendly, answering all of my questions. The waiting lobby is impeccably clean and they have light refreshments for while you wait. My oil was changed in what I felt was an appropriate amount of time, especially given that I did not have an appointment (I've waited much longer at other places while having an appointment). When my car was done, the staff profusely apologized for the wait and even discounted the cost of the service for the wait. What they did not know, was that I am early on in my pregnancy and was having a rough day, and their gestures of kindness were beyond any appreciation I could express and actually brought me to tears as I was climbing into my car to leave. I have never had a bad experience here and will never go anywhere else for service to my vehicle.

Julie S.

Mar 10, 2015

Everyone is very nice and informative. Much better than some other places in town!

Alexander Parker

Mar 7, 2015

Scott Partee was very helpful and kept me up to date on everything. Mechanic Ron Reed did an outstanding job.

Allie Cook

Mar 6, 2015

I had several small things that needed taking care of, but to me they were big. For example, my seatbelt buckle got turned over and it worried the life out of me every time I got in the car to go somewhere, I had to wrestle with the buckle to turn it over to get it to connect. I mentioned it to the service representative and they took care of it! I drive 100 miles to Bill Cramer because I get such excellent service from this dealership. I have a dealership in Dothan, but never had the great service and care that I get from Bill Cramer. It's worth the 100 drive to deal with someone who cares about you and your vehicle. Also, I'm a widow and I have to have someone I can trust to take care of what my vehicle needs.

Ernest Schmid

Mar 5, 2015

Best car buying experience EVER!!! Feel like dealing with family at the dealership that's why we have bought 4 vehicles there in the past 2 years

Gaye Ziegler

Mar 4, 2015

Professional service representatives, car serviced in timely manner.

Tonya Chason

Mar 3, 2015

I liked that they sent a driver to pick me up so I could bring my new vehicle home and that they had all my paperwork ready and waiting on me when I got there.

Tammy

Mar 3, 2015

The sales associates were very helpful & caring in finding a safe car for our daughter.

George Cook

Mar 2, 2015

Everyone was kind and always asked if I was being taken care of. All work was performed to my satisfaction. I am very happy with your dealership and my new vehicle. George....

Patrick Trench

Feb 28, 2015

great service and speedy fix to worn serpentine belt. Price of repair reasonable.. New oil change area a great addition, staff very friendly and professional.

Brandy Hall

Feb 27, 2015

Impeccable service. My salesman Jerry Allen went above and beyond.

Jeremy Johnson

Feb 26, 2015

This visit the service manager took control of the service process personally and made sure the vehicle was working correctly. Hopefully the oil consumption problem is fixed.

Steve Wilson

Feb 24, 2015

Super service in the express area for a dead battery. Everyone, techs, service advisor and cashiers were friendly and professional. They even topped my tires off and found a screw in rear tire which I had them repair while there.

Vickie Taylor

Feb 21, 2015

Very friendly staff!! Becky Dain was very pleasant, helpful, and provided excellent customer service!!

Annada Faircloth

Feb 20, 2015

Prompt, courteous service. Very nice facility and customer waiting area..

Robert Parsons

Feb 15, 2015

While Lee Battle was not listed as our sales person, he did an outstanding job of introducing us to our new Regal. He spent considerable time making sure we understood the car and our old cell phonces. Lee is a wonderful representative for Bill Creamer. We began the process with Bill Doremus who sold me a car three years ago. He and Lee made this a very pleasant experience.

Jerry Pelton

Feb 13, 2015

I was treated good, & my Corvette was taken care of in the time they said it would be.

Crystal Rowe

Feb 13, 2015

Bill Cramer has far surpased other automotive dealers in the sales experiece and then backs it up with Top Quality service .

Rachel Lyons

Feb 12, 2015

Paul Cowart was an excellent salesman and made the process very easy!

Crystal Rowe

Feb 11, 2015

Bill Cramer puts service on our vehicles top priority and gets us in and out as quick as possible .Thank you Bill Cramer I won't shop for vehicles any where else.Paul Rowe

Samantha Dalton

Feb 11, 2015

The staff greeted me nicely an my car was taken care of in no time.

Teresa Pfahler

Feb 10, 2015

I had an amazing salesperson atBill Cramer Dealership in Panama City,Fl...His name is Lee Battles & made my car buying experience exceptional! He was professional, knowledgeable & no pressure,no stress/pleasing personality. A true asset to the sales staff at Bill Cramer!My finance guy Derek was also very awesome!... I would & will highly recommend Bill Cramer to all friends,family&clients....Sincerely, Teresa Pfahler

John Fuller

Feb 10, 2015

It was well done-they fixed the key lock problem that apparently was congenital with my 2006 Impala-Gary in the service area was very helpful and friendly-they even replaced my broken key free of charge! Also the waiting area was very clean, nice, and comfortable with clean restrooms available-all the help was friendly and I was greeted several times-a very positive experience!

Cathleene Mcelreath

Feb 10, 2015

As always, our oil change and tire rotation was perfect! The customer lounge is very clean and comfortable with complimentary snacks and the staff are courteous and professional!

LeAnne Laird

Feb 7, 2015

Oil change, tire rotation, and warranty work in an hour and fifteen minutes. Fast service!

Jeane Beard

Feb 5, 2015

they took me right in even though I got there early for my appointment. the wait was not nearly as long as I had experienced in the past. I was impressed that they called me to come in to check the air bag recall to be sure it was done correctly.

Thomas Sparks

Feb 4, 2015

Great hospitality, got problem fixed, did all service as requested....excellent attention from Scott, and Kathy, and Michelle.......Thanks

Jarrell Patton

Feb 3, 2015

Dealer sent a notice and called me to schedule my recall maintenance. Once I arrived they were quick to repair the recall item, while waiting they made available hot coffee and cold water. The waiting area was clean and well organized. I like the fact that they had a National News show broadcasting instead of other programs. Once work was complete I was called and my vehicle was returned.

Christy Parker

Feb 3, 2015

My husband loves his truck. Doug Curtis and Chris Cramer were awesome. We are definitely satisfied with his truck.

Dallas Mercer

Jan 31, 2015

They were courteous and explained everything about the features in our car. It was a pleasanceexperience. When we buy another car we will return to Bill Cramer Chevrolet,Cadillac,Buick,and Gmc, Inc.

Christina Cintron

Jan 29, 2015

Everyone at Bill Cramer is very accommodating and willing to go the extra mile to make sure you are happy with your purchase. Top notch customer service. I would like to extend a special Thank You to Nancy, Jerry, & Johnathon!!!

Dane Hodges

Jan 29, 2015

it was great.. no wait and they had every7thing i needed right n away. perfect truck as well i bought it from the same place that worked on it

Coy Hosmer

Jan 28, 2015

Entire staff was very professional and placed a high value on customer satisfaction.

Donald Schouten

Jan 27, 2015

I brought my Verano in for an oil change and tire rotation, and also requested that the front suspension and/or steering be checked for a possible problem. I was greeted by Scott who promptly and professionally assisted me. The mechanics did find a problem and I was immediately informed that the part was on order and that I would be notified when it was received and an appointment made to have the problem fixed. An appointment has been made

David Hunt

Jan 27, 2015

Our oil leak was quickly and accurately diagnosed. Price for repairs was reasonable. Service consultant was very friendly and gave some good suggestions for future service.

Ronald Schwarz

Jan 27, 2015

Service was excellent. Service personnel was exceptionally helpful, pleasant, and accommodating.

Susanne Schomer

Jan 26, 2015

I brought my car in as scheduled and they were ready for me. I have always received fast, professional service from them. The waiting area is comfortable and inviting. My car was ready as promised in a very short time.

Gregory Klanjac

Jan 25, 2015

Service and time as expected. I do not want to enter any more info.

Robert "Bo" Williams

Jan 23, 2015

I had a recall on my 2005 Corvette. Becky Dain set my appointment at my convenience and when I brought it in they were ready for it. Great service from Becky and all the Service department. I was there less than a hour when they said I was ready to go. I highly recommend the Cramer Service Department.

Katrina Workman

Jan 22, 2015

I love the visits at Bill Cramer....never take too long and always happy to assist! Will return to Bill Cramer time and time again....my 2014 Silverado is the fifth vehicle I have purchased from the dealership and have loved every minute of purchase and service.

Caitlin Jowers

Jan 22, 2015

I had a pleasant experience! The wait time for my car to get fixed for it's recall on the ignition and to get the oil changed was 3 hours. It ended up being a little less, which was a nice surprise! My boyfriend and I walked down the street to the corams to grab a quick bite while we waited. If I were to recommend anything, it would be to have some kind of map or list of nearby places to go eat or shop while people wait, with some coupons or something for those places. Team up with them! You advertise them, they give you coupons to give to your customers! Just an idea. My recall was free, which was great, but the oil change costed 42 bucks, when I would normally go get it done at Sears for 20. But I had a 25 dollar gift card that the dealership had sent me for Christmas (?), so it all costed less than $20. I would recommend this dealership!

Josh Odom

Jan 22, 2015

From start to finish Bill Cramer was awesome! I purchased a 2015 GMC Terrain last month from Patrick Kelly. I arrived at the dealership with an idea of what I wanted but Patrick helped me get into a nicer trim level for just a little bit more money. The Terrain was the right color on the outside but was the wrong color so Bill Cramer found a leather kit with the right color and installed it. I will be referring this dealership to everybody I know.

Salvatore Zurica

Jan 20, 2015

it is a very pleasant experience to have my service done at bill cramar's

Randall Cooke

Jan 20, 2015

I have bought 5 cars from these people. One reason I continue to come back, salesman David Macdonald. Dave goes above and beyond what is caled for and has earned our business.

Steve Warner

Jan 19, 2015

I felt that every one we dealt with was friendly and helpful. The job was done on time and the price was what we were told it would be. The staff was helpful in getting us hooked up with enterprise car rental so we could continue to enjoy the warm weather. My thank you goes out to all of those that helped us.

Patti Welch

Jan 19, 2015

The staff at the 23rd street Chevrolet repair department was excellent. They went over and above board to ensure that the car was fixed very quickly due to my daughters leaving for college. They gave an estimate that was right on target, and they even cleaned/washed the car inside and out.

Kenneth Hunt

Jan 16, 2015

The deal for the vehicle was professional and to the point a deal was struck quickly with no problems.I would recommend Doug and this dealership to any of my colleagues and friends.

Robert Yorton

Jan 14, 2015

Bill Cramer The best ever, If u want to buy a vehicle, the only place to go. Our salesman, Oggie, the best. Everyone at Bill Cramer are very friendly and appreciative of your business, which makes car shopping fun. Go there today, u willnot be disappointed, and u willnot walk away empty handed, gurranteed.

Erik Asher

Jan 14, 2015

The service staff was top notch. The repairs were done quickly.

Sasha Eastburn

Jan 14, 2015

Gary is wonderful. He keeps me informed and is very helpful.

Ed Stone

Jan 14, 2015

very satisfied with service for apt and reminder phone call employees courtesy of all involved waiting room and follow up

Don Adsit

Jan 11, 2015

service was much faster and the service people were very nice. The last time I was at the dealership for service it took over an hour and staff was not very helpful. I almost did not return I have been driving to Deston for service but decided to give Them one more chance. Very glade I did .

Kenya Williams

Jan 10, 2015

I'm in the military and it is always great to be able to get in and get out! The customer service is outstanding....

Stephen Redmond

Jan 9, 2015

I bought my 2012 Avalanche at the dealership and they have been the only service dept I have used for my truck. They have done an outstanding job and all the personnel there are professional.

Brian Cornelius

Jan 9, 2015

Fast, efficient and friendly service. A pleasant experiencem

Gary Posavad

Jan 9, 2015

Many years of purchasing and/or leasing cars and the Bill Cramer dealership was one my best experiences. I am not a fan at all of high pressure sales and I am very happy to say I did not experience this at all. Everyone I met and dealt with was completely professional and very friendly with extra kudos to Doug, my new truck salesman...he is a great guy to work with and made every effort to meet my needs with the best in low pressure, professional and friendly service.

Regina Van Berkum

Jan 8, 2015

The experience was simply and easy. This is the 3rd vehicle we have purchased on this lot (2 was when it was Tommy Thomas). Everyone was helpful, kind, and understanding.

Robert Kelley

Jan 7, 2015

Finally got my problems resolved, thank you.Had some issues and was glad to get them fixed before the warrant had expired

Steve Johnson

Jan 7, 2015

Repairs were completed on time and within the estimate.

Doug Mcdonald

Jan 7, 2015

When I called for an appointment, the lady that answered the phone said she would take all my information to save time when I arrived at the service dept.When I arrived Becky seemed surprised that he already had all my information.When I arrived very professional and prompt.Waiting room comfortable, nice to be able to enjoy a coffee while waiting.Being a snowbird and spending four months here I would definitely come back to Cramer Chev

Cecil Suggs

Jan 6, 2015

Professional,friendly. Never had better experience anywhere! Thanks

Linda Caruso

Dec 29, 2014

Knowledgeable, fair price...always courteous...clean facilities...

James Harrison

Dec 26, 2014

outstanding service. knowledgeable personell. I would return.jimmy

Charles Cockrell Jr

Dec 26, 2014

Service is fast and everyone is so friendly. The customer lounge is very clean, and the complementary drinks and snacks are always full. Everyone does there best to make sure waiting is pleasant.

John Cordil

Dec 25, 2014

Took my truck in for service and was treated like gold. It was for normal service of oil,filters,trans fluid change and tire rotation. Service was prompt and the email reminders for service is great. Also had my seats changed out to leather before this time and service was excellent then also.I have purchased vehicles there and definately would go back. Also had my vehicle detailed there and it's the best job of anyone I ever had. Price was very reasonable also.

Ruth Gross

Dec 23, 2014

While the customer service is outstanding and the area was clean and refreshments were available, I was a little confused at where I should park the car and if the service area I was in was correct. I found this out by going in and asking someone, Everything else was groovy.

Gordon Churukian

Dec 20, 2014

Good service always very prompt, take my car in for oil change and tier rotation

Charles Neese

Dec 20, 2014

Joan and I were very satisfied with our recent scheduled service. All of the service personnel were upbeat, competent and very professional. We are very happy that you have started a "quick change" service now. This made our experience very pleasant. Glen and Joan Neese.

Fred Foist

Dec 16, 2014

This is the second vehicle I purchased through this dealership, and experiences during both purchases were excellent. I will continue to use and recommend this dealership. Coming from a General Motors family, including members who worked on the vehicle assemble line and others who owned GM vehicle Dealerships, I can honestly state that the Bill Cramer Dealership from ownership to all staff members I have dealt with have outstanding customer service skills and go the extra mile to assist their customers.

Dzung Nguyen

Dec 13, 2014

They were able to get the car that I wanted. I understand that this vehicle is popular and not readily available.They were helpful going over the vehicle's features and maintenance schedule/requirement. The Express Service that they started earlier this year is a plus. I'm very satisfied with their overall services. This is my second vehicle that I lease from this dealership in 3 years

Steven Dokken

Dec 13, 2014

My 2014 Corvette needed routine service. I called and arranged a time to bring the Corvette to the dealership. I was told how long the job would take. The work was completed on time and the appropriate electronic settings had been adjusted. They did what they said they were going to do -- on time. End of story -- I'm happy!!

Brenda Perry

Dec 10, 2014

Helpful and friendly service personal. Nice lounge for waiting. Only took 40 minutes with no appointment for a oil change.

Erwin Mundin

Dec 8, 2014

Faster transaction. Nicer facility. Staff provides excellent customer service. Will definitely recommend to other people.

Elaine Williams

Dec 7, 2014

My appointment was prompt & they even completed the recall task that I thought I would have to reschedule:))

Arlene Walter

Dec 6, 2014

I had no appointment, yet the service was quick. The staff was friendly and helpful.

Toni Stetson

Dec 6, 2014

I have always been extremely satisfied at Bill Cramer. Sally and the service crew do a great job of taking care of all my car's needs. The lounge is great with wifi and coffee and water. Also they have a shuttle or car on loan which I greatly appreciate. Living on the beach, I need transportation when in town. They always accommodate. This is my second car purchase from them, and I will continue to return due the the service department.Also Bill Cramer dealership is involved in the community, sponsoring blood drives and other needs for local people. I tell all my friends to shop there! Lee, Sally, and others are ready to help when needed.

Tony Hubbard

Dec 4, 2014

As I exited my vehicle, I was greeted by name by one of your service reps. From start to finish every thing was taken care of in a courteous and professional manner. No problems. Thanks.

Hayward Miller

Dec 3, 2014

I appreciated them in taking me without an appointment and it was efficient!

John Lacourse

Dec 2, 2014

Had a few repairs to do on my cobalt. It took about 3 days to do but they gave me a nice service rental during that time. Very friendly. I was in and out quick because of the amount of time the repairs would take but the only thing I would recommend is a children's area. Sometimes when you are just getting tires or and oil change it takes a bit, with having young children, having some place like that is a life saver.

Jerry Warren

Nov 25, 2014

I am a long time customer of Cramer, but this was the first time use of the new express service. The facility was clean, fresh and comfortable. The staff friendly, helpful and courteous.The service was prompt, but the mechanic left a dirty oil residue on my corvettes leather steering wheel and drivers door handle. Also a small puddle of oil around the engine oil filer cap.At home I was able to clean it all back to perfection.I am sure the mechanic was just putting quantity over quality.Thank you, I shall continue to use your new facility.

Willam Adams

Nov 25, 2014

This is the first auto I have purchased at your agency. I had a pleasant experience and the salesman was great. I have bought from Bay autos in the past but definitely go your agency first for my next purchase. William Adams

Hubert Smith

Nov 25, 2014

they make it so easy to get service. no fear. no negative attitudes. just great people and service.

Gilda Taggart

Nov 24, 2014

Both of the staff that help me that day was very,very professional.

Stormy Ward

Nov 24, 2014

Best customer service we've ever received from a dealership.

John Whitfield

Nov 22, 2014

I am always treated with respect and concern. Everyone that I have contact with demonstrates a willingness to ensure that all of my concerns are appropriately addressed. During this visit Scott Partee and Jonathan Simmons actually escorted me back to talk to the mechanic because he didn't understand my complaint. The mechanic then took the time to make sure I was satisfied and that I understood the procedure.I have always been treated in this manner, that is why all of my service work is performed at Bill Cramer GMC.

William Sowels

Nov 20, 2014

Doug Curtis was wonderful. Sold us what we wanted...was not the typical pushy kind of guy you expext. Thank you, Doug!

Sean Farrell

Nov 20, 2014

Great buying experience. Paul Cowart, my salesman, was very knowledgeable and very attentive to the needs of my purchase.

Robert Galloway

Nov 18, 2014

The young lady who assisted me on this recall was very helpful. I was in and out in record time, and time is very important to me.

Carol Jones

Nov 18, 2014

Courteous, expedient and accurate. I was in and out in an hour.

Anna Myers

Nov 15, 2014

I was very happy with the service Bill Cramer provided on Wednesday, November 12, 2014. They have always been very prompt and helpful.

Gregory Ross

Nov 15, 2014

Good experience! No high pressure. Informative. Easy to deal with.

Mike Ward

Nov 14, 2014

My service has always been good at Bill Cramer. In particular, service writer Scott Partee has always treated me with the utmost courtesy and respect, and assisted me in getting the best service for our vehicles each time we bring our vehicles in for service.

Frank Mancinelli

Nov 13, 2014

Met all time frames promised. Labor costs a little high.

Christopher Holzman

Nov 13, 2014

Fast professional sales team. I did not feel pressured to buy and was able to find exactly what I wanted in my New Chevrolet Silverado!

Esther Quast

Nov 13, 2014

I had an appointment only for the scheduled maintenance but they went ahead and took care of the two recalls on my car. I was in and out in an hour! They were very professional and made the visit seamless.

Larry Gaines

Nov 12, 2014

I arrived early so I could unhook and park my boat in the back lot,like I've done on every previous service visit. When I went to check in the lady acted as if she was too busy for me and she immediately directed me to the other end of the building,to the new express service center. The problem is that they can't service my vehicle over there because it has a slide-in camper attached and I have to utilize the RV rack. They directed me back to the original lady and she realized that I was driving a Silverado/camper with boat in-tow, it was very obvious but she never took the time to acknowledge me nor my vehicle. She processed my vehicle and went to lunch some time afterwards. I waited approximately 3 hours before finally inquiring about my vehicle status and was told by her that she thought my vehicle was completed.

Jeremy Johnson

Nov 11, 2014

The new improvements have definitely improved the efficiency of oil changes and service. I really dreaded going to Bill Cramer since my last 3 visits were really awful. Keep it up!

Michael Chumbley

Nov 11, 2014

As always,fast,dependable service with a smile. Class act in my book !

Richard Carr

Nov 11, 2014

The staff was professional & courteous. Vehicle had a recall & issue was resolved in a timely manner. Great bunch of people!

Betty Cartee

Nov 11, 2014

Sales associate worked to get me just what I wanted at the price I wanted to pay. David was kind and understanding not pushing to change my mind on what I wanted. Found the vehicle I had wanted the next day and called. Deal was completed and I was happy. This was the second time I have purchased at your dealership and hope to do it again when I am in need.

Robert Turner

Nov 8, 2014

Dave McDonald went above and beyond the call of duty..He was very professional..

Jason

Nov 8, 2014

The service writer was very helpful! Would definitely use their dealership again!

Vickie Taylor

Nov 7, 2014

Very professional, friendly, fast and great customer service. It really means a lot to be treated with such a friendly staff. Really enjoyed my visit. Please keep it up!!

Raymond Carson

Nov 4, 2014

we were pleased with the service we recieved when we took our 2014 GMC Acadia in for tire rotation , oil change, and detail work.Every body was so nice.....

Stacy PSJ

Nov 4, 2014

Purchased a certified pre-owned Equinox two years ago and we have had great service throughout the time. From service reminders to anniversary cards this dealer has been great.

Dora Mosley

Nov 4, 2014

Becky Dain and the other members that I had contact with that day were great!Excellent Staff! Service for my vehicle was fast.

David Labar

Nov 4, 2014

Very courteous. Helpful when I ask questions. Wonderful place to do business.

Susan Nadeau

Nov 4, 2014

I was very pleased with the quick oil change for my GMC Acadia. The saff was very courteous, the service was wonderful. I especially enjoyed the waiting area, the atmosphere was very nice. Again, thank you for such royal treatment.

Lisa Roos

Nov 3, 2014

I recently purchased a Buick regal ...a Cadillac Xts ..and now a Gmc truck ...all three purchases have been smooth n easy from beginning to end..the sales staff, the Gm, n the service dept..I will always use this dealership for all of my vehicles in the future..thank u!

Charles Cockrell Jr

Nov 3, 2014

Always friendly and never have to wait. Nice clean waiting room. Customer Service people are always friendly and helpful..

Donna Kovarick

Oct 31, 2014

PROMT SERVICE, EXCELLENT EMPLOYES, ALWAYS KEPT UP TO DATE WITH THE WORK BEING DONE TO MY CAR. WILL NEVER GO TO ANY OTHER CHEVY DEALERSHIP FOR MY NEXT CAR.

Rob

Oct 29, 2014

I recently completed the purchase of a used Cadillac Escalade Platinum from Bill Cramer. I found the vehicle with an internet search and it did not yet have pictures posted on cars.com or the dealer website. A quick phone call to Mary Ann at Bill Cramer had pictures sent to me by the next day. I worked with Neil Hudgins on the purchase and he was the consummate professional. Negotiating a car deal from 1000 miles away is always a difficult endeavor but Neil made it very easy. He was waiting at the airport to pick me up when I flew in and the dealership staff stayed past closing to finish the deal. Not only was the vehicle exactly as described the deal was exactly where I wanted to be. Neil and the staff at Bill Cramer provided outstanding service at every level. If you are considering a GM purchase I absolutely give them my highest recommendation.

Helen Croswell

Oct 29, 2014

I had an appointment and my service needs were started as soon as I arrived. I had a recall letter and my car was checked and found to be without the defect. They also filled my tires to the correct level and corrected a problem with my cell phone so that it worked with the Bluetooth (a problem that I created without knowing)The staff is always friendly and knowledgeable about the problems I have. It is a pleasure to bring my car for service to Bill Cramer

Jerry Noles

Oct 28, 2014

Bill Cramer- two words- very efficient! The owner's son greeted me and made sure my needs were met purchasing my new GMC. Doug Curtis could not have been better in making my buying experience trouble free. I left the Bill Cramer dealership with the thought in mind, "I'll buy another vehicle from Bill Cramer."

Donald Toney

Oct 24, 2014

Took my car to be serviced, was in and out in no time. My Malibu is a very nice car. Gets very good gas Millage 32.5 so far. The Only complaint is the Driver seat Lower Lumbar support on long trips not so good.

Nelly Mcdonough

Oct 24, 2014

Service was very good and timely! Thank you so much!

tuck

Oct 24, 2014

The new facility for oil changes is great. It separates oil changes, tire rotation, etc from regular service. Good idea. I was in and out in about 45 minutes. My wife's SRX is al up to date. Cramer Chevrolet is the only place I have my vehicles serviced. Have purchased our last 4 cars and trucks here.

Roselyn Hawes

Oct 9, 2014

Good service People are all pleasant and make the visits enjoyable. Special kiddos forSalley Volta ... She is a real asset to Bill Cramer

Terry Plautz

Oct 8, 2014

Great new service area and waiting room. We're ready for my vehicle when I arrived,and completed it in a short time.

Joseph Mclean

Oct 2, 2014

best possible service the service was fast done right and did everything tomake me satisfied

Ron Summerhill

Sep 30, 2014

service was good; your new location is much more convenient and service oriented

Sue Mitchell

Sep 24, 2014

I had an appointment for 8:30 AM for a recall on the seats. I did not leave until after 11:00. This is way too long to have to wait when an appointment was made. I have had a car loaned on previous appointments but thought this was a minor issue and did not ask for one this time. I've had to wait 4 hours before on another appointment. This is completely unacceptable. In order to get a loaner it would have been 3 weeks before could make an appointment.

Sam Ford

Sep 22, 2014

Quickly & well done first service. Staff very courteous.

Roland Richmond

Sep 18, 2014

Service rep, was very good treated me very nice an wanted to be sure he took good care of me and my car. Have been a car buyer from Creamer for 14 years always taken good car of mys and me

K P

Sep 17, 2014

Great service experience. Factory recall service was quick and professional. Thanks!

John Daniel

Sep 16, 2014

Becky Dain and Sally Vota are as top notch as they get. Two CAN DO employees who know how to"Git R Done".ThanksJohn Daniel

Tim Dunnigan

Sep 16, 2014

Bought a 07 suburban loving our new ride and had wonderful service from Bill Cramer and our salesman Alan speir.

Richard Berryman

Sep 11, 2014

Great people and great service and my salesman got me the car I wanted.

Maurice

Aug 20, 2014

I took my 2014 Cadillac CTS into the newest addition to a great dealership on 02 August 2014. Tristan was quick to help me and very courteous. Met me at my car door and verified my information. Great salesman. He made it very easy to change the type of oil that I wanted in my CTS with minimal cost. Tristan took my vehicle into the maintenance bay immediately to be serviced. I was informed of the services that would be performed which were all completed within about 40 minutes. The new waiting area was very clean, comfortable, and accommodating. I will definitely be back at the express shop for more premium maintenance services in the future.

Dr Steven P Dokken

Aug 5, 2014

All of the dealings that I have had with the dealership have been very professional and I could not be more pleased.

Tommy and Katrina Workman

Aug 1, 2014

Absolutely love Bill Bird dealership, this makes the 5th vehicle I have purchased from them. I will recommend them to everyone. The entire staff makes you feel welcome and comfortable with every aspect of the buying experience....... Big Thanks to Patrick, Jonathan and Derrick....... see you guys with the next purchase..... : )

J. Graham

Jul 29, 2014

Everyone has always been very nice there and I can appreciate that, especially in a world where everyone is so demanding. The only thing I dread about going to this place is the wait, even with an appointment. I had a blown tire and I had to wait in the lobby for almost 45 minutes before someone could even tell me of they had the tire in stock or not and the price. Then, I had to come back that afternoon to get it put on, which was ok for me since I didn't have plans that day. And I always get my oil changes from there and each time I get an estimated time of 45minuted and it's always at least double that. And again, even with an appointment. They are always friendly and I've never had a problem with the actual work, which is why I keep going back. Just wish the wait time was a little faster!

Joe Ham

Jul 25, 2014

When I arrived I was greeted by Chris Cramer he ask what I was looking for in the truck, I told him he sit at his desk looking through his stock of trucks he found what I needed and then turned the deal over to Jennifer and she was great, My wife and I left in our pickup happy and very pleased with the dealings we have had Thank you very much Bill Cramer for having such great people to represent you :-)

G. Klanjac

Jul 22, 2014

Overall a great experience. Tristan was quick to help me and very courteous. Great salesman. The only issue I have is that I was told it would be 1 hour and it took over 1 1/2 hours. Should have given a range to compensate for the overage. Cost me time at work

Alice Markham

Jul 8, 2014

I was disappointed that y'all charged me a service charge without telling me first this is my third vehicle that. I have bought from y'all and the lady told me her mechanics don't work for free l would like to be told if and when I ever bring my arcade back there the cost before hand Thanks Mrs Markham

Buckshot

Jun 24, 2014

Overall a good experience for someone like me that does not like the car buying process.

"Jen"

Jun 16, 2014

From my initial phone to call to my final purchase & beyond, my experience was wonderful. I worked with David McDonald who saw to my every need. He even took the time to reach out to me after I purchased my care to make sure I was happy. I would recommend, with no hesitation, Bill Crammer & David McDonald to anyone to considering make a new car purchase.

Satisfied Returning Customer

Jun 16, 2014

The sales staff was professional and responsive to my every request. I was able to test drive various selections within the model series to ensure I choose the right vehicle. Both Leo and Steve were able to answer every question asked and provided clear instructions on how to enjoy my new vehicle. My experience was simple, concise, and quick. I was able to take delivery of my new 2014 CTS 2.0T in one day of transactions. The CTS meets all of my expectations, I guess that's why Motor Trend named it 'Car of the Year'...and they were right on. My CTS shows that GM\Cadillac is still the icon of American luxury vehicles.

jaybo

Jun 7, 2014

Very good staff very friendly and high spirited a pleasure to have my vehicle fixed and serviced there

Tim & Stacie

Jun 4, 2014

We bought a 2014 CTS-V from Nancy we had a great experience with Nancy and Jonathan and all the staff at Bill Cramer. We also had the pleasure to meet Mr. Cramer while we were there he came and introduced himself to us and personally thanked us for buying the CTS-V from him.

TDS

May 27, 2014

A great dealer with great service department! They are tops in every way. I have bought two SRX from them and have found the courtesy, care, and service outstanding. This is a long time dealer in this city with a long time reputation. I have been pleased.

william a yates

May 14, 2014

this is my second purchase, from bill cramer. my salesman was Oggie each time. he and the finance mgr. were very helpfull, very professional.

JessG

May 6, 2014

I bought my car there and I told them the monthly budget I wanted to stick to. Of course they went over what I wanted, but they also had my "dream car". So, I went ahead and got it anyways. The buying process did take all day, but in the end I did get what I wanted and everyone was friendly and not too "pushy". I also get my car maintenance there and they're always kind and accommodating, but be ready for a long wait! I only dread taking my car in for service because I know it's going to take, on average, like two hours and that's with an appointment. They have let me borrow a car to run my errands, though.

Frank

Apr 22, 2014

Always get excellent service at Bill Cramer's Chevrolet/GMC. I have a 2009 GMC Sierra diesel and I trust this service department to take care of any problems. They are always friendly, courteous and professional. I have never had a bad experience with this dealer. I have bought four vehicles from them in the last twenty years and I keep coming back, because they stand behind their products. I highly recommend this dealership for sales and service.

Damon LaBarbera

Mar 14, 2014

I liked working with Mr. Battles. He seems to enjoy his work and enjoy cars, and was a wealth of information about the internal workings of a manual transmission, and how to tweak it for mileage and performance.

Mike

Mar 9, 2014

They took my vehicle back for a oil change and new wipers at 9:00 AM. Two hours later I got my vehicle back. That is way too long for the service I had done.

Tommy Barron

Mar 6, 2014

The service staff was very friendly and courteous but over two hours with an appointment while your waiting for a oil change is a little much. Will consider getting my routine service somewhere else if this is the normal oil change wait time. I felt like I was at a Dr.'s office and they made 10 oil change appointments at one time.

Nathaniel M B

Mar 4, 2014

great place to go buy a new car or truck, sales staff, Keith, was very helpful, he spent a lot of time with me making sure my needs were taken care of, I highly recommend this dealership for all you car needs.

paul92

Feb 20, 2014

Over the past year & a half we have purchased two cars a 2007 corvette convertible & a 2009 HHR the price 7 quality of the vehicles has been outstanding & the service fast & thorough!!! Great place if you want & need a dealership that will stand by you!!!!

kandis bainter

Feb 18, 2014

Keith Dickens is great. Overall experience was wonderful. Will continue to buy from Bill Cramer.

F. Mancinelli

Feb 13, 2014

The service by the personnel of Cramers was excellent. However, it was the service of GM that I have a problem with. My 1500 truck's seat heaters were coming on uncommanded. This makes for very dangerious driving. Also, other vehicles with heated seats have the same problem. If a family has two vehicles with these seats that's $400.00 per vehicle for repair. When I questioned GM's response as to assistance with financial cost to repair, $396 and change, It was not available and basicly tough. Parts wear out. Also the computer that regulates the engine had to be updated. This will shut the engine down if it senses problems. Both problems were/are known conditions to GM. Not that I think a recall is necessary but hooking the computer up to update it and charging $150.00 is a bit much. The answer to the problem for GM is to issue a certificate valid for one year for $1500.00 discount on buying a GM vehicle.

Tiffany Cullen

Aug 17, 2013

I recently purchased my new car from Bill Cramer and can honestly say that it was the best car buying experience! My sales guy (David "Oggie" Ogden) was so thorough and straight forward about everything..Not one time did I feel like I was being pressured and he did everything to help me out! As noted before in another review, the entire staff are pleasant to deal with..Johnathan in finance was very nice and the buying process was so quick and painless!! I can assure you that I will definitely be doing business with Bill Cramer in the future as well as the rest of my family! I highly recommend them to anyone who is in the market for a new or used vehicle, they have a ton of inventory!!

Zenith & Jeff Sorrell

Aug 6, 2013

Purchased a 2013 CTS-V, I have to give this dealership a 2 thumbs up, Casey (our salesman) was super, Jonathon (finance) was great - I would highly recommend you let these people and this dealership meet your vehicle needs. We must say this is the best buying experience we have had, and we are no strangers to the auto industry. Keep up the good work guys, you have something great there !!!

Dusty H.

May 17, 2013

A few months ago, I was looking for a very special truck and found that the Bill Cramer GM dealership had not just one of these, but multiples to choose from. I've bought dozens of vehicles over the years, but this buying experience was hands down the best I've ever had. My salesperson took plenty of time showing me the different trucks on the lot (there were tons of them), and she never rushed me or pressured me in any way. Once I picked out the truck I wanted, I was shocked when they gave me a great price I never expected in LESS THAN 10 MINUTES. Needless to say, I'm a believer in Bill Cramer now and I'll definitely be back. I usually don't take time to fill out surveys or do these ratings things, but I felt compelled to let others know that there is still a trustworthy car dealer out there that cares about their customers. I would be remiss in telling you the whole story if I did not mention the finance office and service department. The managers in both these departments were just as friendly and helpful as the salesperson. I am sure there are others in the background that worked to make my buying experience very pleasant, but I don't know who they are.....but one thing for sure, business environments like this don't "just happen". Therefore, I would like to take this opportunity to congratulate the Cramers on "a job well done". You obviously take care of your employees, and it shows in their attitudes. Thanks again for making it SO EASY.