Beyer Kia Falls Church reviews

MarkM

Jul 23, 2016

From my first inquiry call to Don Beyer Kia to the final purchase paperwork signing, I was impressed by the directness and openness of the staff. This friendly attitude made the whole car buying transaction a pleasure rather than an unpleasant task for me and my wife.Everyone from Kamiran, who handled our purchase, to Bobby, the Sales Manager, and Basir, the Finance Manager, was helpful and professional. Certainly, I will recommend Beyer Kia to anyone who asks my advice about a top auto dealership in Northern Virginia.

Kevin A

Jul 21, 2016

Our salesman Kamiran had the Sedona washed and ready for our test drive He was knowledgeable and proved us with excellent service.

Kymberly DeLoatche

Jul 14, 2016

I leased a new Kia Soul from this dealership and OMAR went out of his way to help us. I had some issues with getting a credit approval and he and Basir were invested in making this happen for me and my family. The new car is a life saver and we are very pleased.

Peter

Jul 7, 2016

I had not had to buy a car in almost 10 years and frankly I was preparing for a difficult purchasing experience. I knew exactly the car and features I wanted. I contacted a few dealers and most of them were not transparent with their pricing. When I asked for details they tried to make the quotes confusing and much higher than they should have been. Not Beyer Kia of Falls Church. I submitted a request through Truecar.com and Beyer Kia's quote was fair and easy to understand. My salesperson was Alaa and he was not pushy. He invited me to come in and introduced me to his sales manager, Bobby. Bobby was wonderful - we made a deal in 15 min. It took a couple of hours for them to locate the car, which they had to drive from Richmond. Two days later I was in possession of my 2017 Sorento. Alaa made sure the car was detailed, washed and had a full tank of gas. He showed us the phone integration and the Apple car play and we were on our way as happy customers. Overall very easy and pleasant experience.

Jenn Smith

May 26, 2016

Have been a Kia owner since 2007 and have loved my Kia until I bought a new one here. Bought a new Kia Forte5 6 speed manual from this dealership on Jan 29th. On May 12th, something went wrong with the brand new car, check engine light and no acceleration. This dealership has had my car since May 13th and I was informed yesterday, after having to call three times with no call backs from the service department, that they haven't even started to fix anything. They have had my brand new car for 2 weeks and still don't know what's wrong, or how to fix it. I bought a new car to avoid mechanical problems since my old Kia was getting up there in age, and what I got was more issues. UTTER DISAPPOINTMENT!!

Elaine Larson

May 12, 2016

I was a little nervous about the lease-end experience, but everyone at Beyer Kia was so helpful, professional, and awesome! Thanks especially to Basir!

amanti

May 4, 2016

Apparently during the service, the wind shield was cracked. Do not know it it was in your shop or during towingIt was replaced with no discussions

reikia

May 4, 2016

Beyer KIA"s service representative Rocio Quiroz oversaw the total care of my car and me. While I waited, she saw to it that the car was serviced completely and promptly and made sure I was comfortable waiting.

Margaret

May 1, 2016

After test driving Kia vehicles at another dealership, my husband and I had narrowed down exactly the options and model of Kia Sorrento that we wanted days. We emailed requesting a quote from local dealers from the Kia website. On the next day, I received a phone call from Omar Pinto at Don Beyer Kia to review what we were looking for and I asked Omar for an itemized quote on my vehicle. I received the quote by the end of the day, which was a Friday. It was the lowest quote after receiving quotes from other dealers, so we decided to purchase the vehicle from Don Beyer Kia. We called the dealership on Saturday morning at 8:40 am. Since they did not have a vehicle with all of options on their lot, they asked us for a deposit of $500 using our credit card so that they could order the vehicle from Delaware. They had a driver obtain the vehicle on that same day, Saturday, and we were able to go to the dealership that afternoon to complete the purchase paperwork and had our vehicle to drive home that evening. This was a very smooth , no hassle, experience. Our sales experience was wonderful! Omar was respectful, honest, and considerate. Everything was explained to us in a straightforward manner at all stages of the purchase. We were able to complete our initial application online from our home while we waited for the vehicle to arrive at Don Beyer dealership, which was very convenient for us. Omar, the salesman, took a lot of time to explain all of the dashboard features so that we understood how everything functioned in the vehicle after our purchase before we left the dealership to bring the car home. He as very polite and considerate. I would definitely recommend Don Beyer Kia to anyone!

regularservice

Apr 22, 2016

The service advisors were both professional and courteous. I brought my car in at the appointed time and it was ready within a reasonable time!

good dealer

Apr 21, 2016

it is a truly a great dealership to bring my car to and each and every time i get great service. Shawn the service manager is a great person.

jwick

Apr 7, 2016

Omar was very helpful by letting us drive a number of cars and suggested that leasing promotion which saved us money. Smooth transaction and everyone we dealt with was friendly and easy to work with.

jpol5

Mar 15, 2016

I shopped various dealerships comparing prices. This dealership kept the transaction completely transparent. The Salesperson, Ala, showed me various cars then Bobby, the manager, gave me his best price. He knew I had shopped around and didn't waste my time. I would recommend this dealership.

El Magnifico

Feb 16, 2016

Omar was outstanding. He made the buying process so smooth, no arguments about price or options. He introduced me to the service department, Bobby the sales manager and the finance department. He even purchased me lunch when waiting for paperwork to be finished up. I love Don Beyer's Kia showroom. Omar went above and beyond to meet my needs. This man works tirelessly to appease you. Bobby the sales manager was extremely helpful as well. They dug the car out of the snow, let me test drive it, after purchase they detailed the whole car, applied the Zuric shield because we got white leather, and even delivered the car with a full tank of gas. Omar took the time to explain all the options in the car and showed me how to use everything and set up my phone. I would recommend going to see Omar Pinto if you are thinking about a new or used Kia. This team made the whole process very stress free. I never felt any drivers remorse in any way.

Zeoli

Feb 11, 2016

All the staff members (i.e. Bobby and Omar) who made the sale possible were professional and were quick to respond to our requests. The car price was fair and the negotiation was conducted fairly. So far, the car is a great quality car.

Jennifer Smith

Feb 10, 2016

Salesman, Eli, got me answers to the many questions that I had quickly. Process took a total of 4 hours start to finish, but I got a great new car!

perlmanc

Jan 11, 2016

I found the Service Center operation to be well-run and had a good experience there for my service work. Rocio Quiroz was prompt and clear with information. I would return for additional service check-ups.

Natasha 90

Dec 24, 2015

My service visit as usual was easy and excellent. There was no charge as the current service contract covered everything. Beyer's is the best. (Kia Soul owner)

W Roby

Dec 20, 2015

Very willing to work with you with your schedule. Went out of their way to get us the exact color for the car we wanted.

huf1

Nov 30, 2015

Fantastic. Everytime I go into Beyer for service I get outstanding results. They know what I need and they add a little extra. I am sold on Beyer Kia. Love my crossover...love the Service team that keeps it going strong.

cadenza

Oct 24, 2015

Service was great and Rocio was very kind. The place for waiting was clean and convenient. I would like to recommend this dealership the people who want to purchase car and get service.

Moon

Oct 7, 2015

Nam Cho and Beyer Kia is only place get your Kia. Great at everything! Easy purchase experience, no hassle pricing the vehicle. Great financing and delivery process.

marc50

Oct 6, 2015

Moved me through the purchase process cleanly. I knew what I wanted and they got it done neatly. In and out with no hassle. Well done

sierragdla

Sep 28, 2015

Everyone is very friendly and the work was done well. The waiting area with desks and Wifi is also very convenient, I was able to work while waited for my car.

nancy62

Aug 15, 2015

It was a pleasure to work with Eli! He was diligent, informative, patient, and very pleasant and personable. Working with him on the purchase of my sons car was painless and easy. We were both impressed with the Kia dealership in general, and with the help we received from Eli. Basir, the Finance Manager, was also great to work with. I was impressed that he had the documentation ready when we walked back into the dealership the next day to purchase the car. It was the shortest amount of time I've ever spent closing a car deal!I will be happy to recommend both the dealership, and Eli!

BodyNSoul

Aug 11, 2015

I went into this dealership knowing precisely what I wanted, and got the facts and a fair deal that I came for. Eli was GREAT!

HokieLinda

Jul 21, 2015

Chris was a delight to work with on my service issues. He was able to get me a prognosis quickly as well as a price. He was willing to work with me on determining what needed to be fixed now and what could wait. Chris made the experience as painless as possible :)If I had a complaint, it was with the labor cost, but it is what it is!

Perian

Jun 26, 2015

Excellent service as akways from Chris Prevatt. Always efficient and a conflating to my schedule. He is the reason my next car will be a Beyer Kia

nhorrington

Jun 4, 2015

I have never understood how easy it can be to lease a car; other dealers were more focused on trying to get me to purchase a car. It was at Beyer, the pre-approval reflected the deal. Everyone from the Finance Manager to the Salesman had a very relaxed attitude. This calm attitude made the leasing deal flow very smoothly. As a customer I would make another lease agreement with Beyer KIA and recommend Beyer to anyone. Let Beyer at least be your first stop in your search for another vehicle.

Lorrie S.

May 27, 2015

I purchased my Kia Optima EX in May 2015 and Cameron was my salesman. He, the general manager and the finance manager, were very easy to work with any they made it a fun buying experience. I did not feel pressured in any way, and they worked with me to get my dream car. There was an issue with my rear passenger tire (which I also missed but the MD state inspector found) and Kia immediately replaced both rear tires. I would highly recommend.NOTE: Kia's do NOT come with a regular spare. The provide an inflatable spare. Just be aware of that.

PatM

May 14, 2015

I always like going here. There is never a hassle, and if there are problems, they are resolved always. I always leave a very satisfied client.Our service representative Chris is the best. The staff is always willing to help.

kanadad

Apr 27, 2015

I can always count on Chris Prevatt and his team to take care of our Sorento. We use it for long road trips and it is important that our vehicle is in the best and most reliable condition before we hit the road. Quality and customer service is why we purchased a second car, a KIA Soul, for my daughter to drive to and from college.

Zonkerscm

Apr 21, 2015

I set up my appointment, they gave me a time estimate and I planned around it. Made some calls, got a pedicure across the street and at the indicated time, my car was done. And washed as well! Such a pleasant experience with a wonderfully polite and friendly staff!

PapaFram

Apr 17, 2015

Great experience. Chris and his team are top-notch! Friendly, informative, helpful and customer focused. You cannot ask for better service! Thank you DB Kia!

hzero

Apr 14, 2015

Very professional and friendly staff.Super greeting, and very accurate in explanation and guiding customer in various car aspects.he made is very easy for me to understand issues with my car.

RubyDiamond

Mar 24, 2015

Omar Pinto & Chris Prevatt & Basir Sabeti are the members of the Kia dream/elite team that made my buying experience so very enjoyable! This the 2nd car I bought from Don Beyer-Kia of Falls Church and I might never drive another car brand if they keep up this outstanding level of customer service! I came for an oil change on my 2013 Sorento and left with a 2015 Soul all because I struck a conversation with Omar & Chris! Needless to say that I did not experience any of the anxiety, stress and or dread of buyer's remorse that usually follows after an impulsive purchase. I am at peace and very happy with my investment because I have experienced it before and I keep enjoying the great customer service that this dream team at this location offers at all time. Owning a Don Beyer-Kia car almost feels like being a member of a very supportive family that has your back at all time, you can never be lost or stranded or in need!

Umida

Mar 1, 2015

Used the dealership service center to have the emission inspeceted and the staff pointed out that I have other inspections coming up. Christ was efficient and professional. Made my car-service experience very pleasant.

Richard A

Feb 13, 2015

Great hassle free buying experience. Repeat Beyer Kia customer

JoAr1968

Feb 4, 2015

Mr Basir Sabeti (the dealer) was very helpful and gave me specific information about this purchase.He let me know well what I needed and fill the necessary documents as soon as possible. When I visited him with my family his attidute was perfect.

steve

Jan 25, 2015

This is our second lease from Don Beyer KIA. Omar Pinto was our rep. in both instances. We couldn't ask for a better person to guide us through he process. He is patient and professional!

Karan

Jan 3, 2015

Good and knowledgeable staff giving correct suggestions for the work to perform and giving attention to the detail about the vehicle. I would definitely recommend the service center to kia owners.

Al

Dec 17, 2014

I purchased the vehicle in Alexandria (in Jan 2013) but chose to come to this dealership because of their exceptional customer service. Kamiran is very efficient and helpful. Phi is always accommodating and professional. The entire Service Team is very friendly. I recommend this dealership to everyone!

WesArlington

Jan 14, 2014

I purchased my first car from Don Beyer Kia and have nothing but praise for the customer service during the buying process. Basir was extremely helpful explaining the different features of the car and pricing options that were available.

KiaOptima

Jan 9, 2014

I brought my car in to be evaluated due to repeated loss of tire pressure on the front right tire. They identified the problem as a nail and patched the tire for ~$25. The turnaround time was same day (they shuttled me home and back so I could get other stuff done during the day) and the solution seemed reasonable and inexpensive. The tire pressure light has not gone off since the repair (yesterday) so it might be premature to review the repair, but I feel confident the issue is resolved.

Steves

Jan 6, 2014

Great atmosphere, customer concern and professionalism from start to finish; from making the appointment phone call to billing. Will keep us coming back

2013Holiday

Dec 28, 2013

Leased a Kia Forte - Everyone was very nice, trained, informative and the process went smoothly. They even picked me up at another place when my car died on the Toll Road driving there.

DorothyFC

Dec 26, 2013

Great customer service at Beyer Kia Falls Church and a very nice area to site and wait while my car was being serviced.

Silvia

Dec 26, 2013

This is the second car I lease at Don Beyer Kia Falls Church. I must says the service at this dealer is excellent. I have had other cars the past 12 years and I have never had such a good service as here. I never have to wait when I drop or pick up my car for service. They always either have a loaner car or a driver to pick me up at the train station. Omar, who is the person I worked with in 2010 when I leased my first car and this second time, is really great, I appreciate all his efforts, not only when leasing the car but during the time of the lease. Whenever I had any concern, he would help. The whole experience was painless and I will sure get another KIA, from Beyer Kia Falls Church, the next time. I couldn't be happier with my new car. Thank you Omar and the Beyer KIA staff, you are the best!

Marc

Dec 22, 2013

Bought my 2010 Soul three and a half years ago and I couldn't be happier both with the car and with the dealership. Chris, the service consultant has been there the whole time and is very informed and always very friendly, always wanting me to be as happy and pleased as possible. I need to also mention their chauffeur Cesar who is always very friendly and knows the streets in this area better than I do and I have lived here for 50 years!

Bill G, Kia enthusiast

Dec 21, 2013

Very pleased with my recent experience I their new facility except the ease of entering the service area. There is no easy access to the service facility. Improvement needs to be made in this area.

Greg from Arlington

Dec 19, 2013

I have previously purchased three Volvos from Don Beyer Volvo. I was in the market for a new car as the lease on my 2011 Hyundai Tucson was coming to an end. I read several excellent reviews about the KIA line, particularly the Sorento. After a good amount of research on KIA and other brands of interest -- GMC, Volvo & Hyundai -- I decided to focus on the KIA Sorento. My experience at Don Beyer KIA could not have gone better. I worked with Omar Pinto, a sales and leasing consultant, upon the recommendation of Don Beyer Service Director Richard Torres who I have had the pleasure to know and work with for a number of years on the Volvo side. Mr. Pinto was extremely knowledgeable about the KIA brand and was able to thoroughly answer all of my questions about the 2014 KIA Sorento SXL which I subsequently leased. His approach to me as a customer was professional in every respect. I was especially appreciative of his low key, no high pressure style. In short, I would give Mr. Pinto a "10" in every category. I have always been pleased with my purchase and service experiences with Don Beyer Volvo dating back to 1989. I am happy to say the same about Don Beyer KIA. Based on my experience, I would highly recommend the dealership to anyone in the market for a new or used vehicle. In short, Kudos!

Steve C

Dec 17, 2013

Access to your service facility was a bit difficult...very crowded lot.

CarolVA

Dec 13, 2013

I always receive outstanding service at Don Beyer KIA at a fair price. Highly recommend this facility for KIA Repairs and Maintenance.

Amanti

Nov 27, 2013

Always receive prompt, and efficient service at a fair price from Don Beyer Kia. Chris Prevatt is outstanding -- always going the extra mile to assist the customer.

Sorento

Nov 25, 2013

This was the first time taking my new Sorento in for work other than an oil change. I asked to have the alignment checked. When the car was ready I asked the customer service person where the print out was for the alignment check. There was confusion if an alignment check was done or not. After waiting about 10-15 minutes the technician took a ride and explained what he did to troubleshoot and determine that there was no alignment issue. I was happy to have the technician explain things to me but to have the front desk person not know what was or wasn't done at payment and signature time is not good customer service. This could have saved about 45 minutes of my time and the technician's time.

The Colonel

Nov 25, 2013

beyerkia has really stepped up, with the new independent customer service lounge internet area. They have hire some new friendly folks, like Mrs. Roussa as a service advisor and our johnny on the spot Chris is now at the new digs as well... ( smart move Richard!) but Roussa is much prettier another smart move Richard

john

Nov 20, 2013

As always service is spot on. time for service was excellent and so was notifications and ride to and from metro.

Ebrahim Karim-nejad

Nov 12, 2013

they are friendly and honest and they do everything they can to put your mind to ease about your concern about your repair with a reasonable price.

Mario Menezes

Nov 12, 2013

First time visit to the new service station. Very friendly reception. Very prompt service. Am pleased with the experience.

ymoore

May 25, 2011

I wanted to follow through on an edmission failure for the state. They found several other things that needed to be in compliance, but they did not fix the problem. Then the nerve to charge me for 3 hours. He never stated anything about recalls when I left.