Berglund Toyota reviews

Louis

Aug 29, 2015

Was greeted by service representative & service was performed in a timely manner. Other times I have had service performed at Berglund have not been as good an experience. I was very happy with the experience this time.

Diane

Aug 24, 2015

Customer Service was awesome. Employees went out of there way to help me and others with top-quality service, the inspection done at no cost since I purchased the car at Berglund. The.The reason i purchased Toyota Care Plus for my 2013 Corolla From Debra Vest with help from the male service rep. Not sure what he name was.

Diane

Aug 20, 2015

Our salesman, Drew, was excellent. He had such a nice way about him, not pushy. The best we have ever had. The financial person was great also, saved us 1% over our financial institution.

William

Aug 14, 2015

Our service advisor, Bill Miluszusky, was exceptionally helpful. We have owned Toyotas since forever and most service has been done at Toyota dealerships. However, as with most people, you approach that experience with a certain amount of trepidation. What service are they going to sell us now? Since moving to Virginia, we have had the pleasure of working with Mr. Milususky and without question I can say that he is the best. He is extremely knowledgeable and goes out of his way to be helpful. We continue to come back to Berglund for our service needs primarily because of him.

Dale

Aug 10, 2015

had what I was looking for and the sales guy did not try to push it on me. he let us test drive and make sure this was what we were looking for...

Steve

Aug 7, 2015

I like the way the service director Mike handled my ticket & made sure evert bing I asked had gotten done. I had other service managers in the past would get one thing done, but then forget to put another thing that needed to be done on the ticket for the mechanic to fix. Your cashiers are also very friendly and also very professional. If they didn't know the answer to any of my questions then they would find out for me.

Nancy

Aug 6, 2015

Was pleased with the fast service and having the inspection done at no cost since we purchased the car at Berglund.

Jennifer

Jul 30, 2015

I liked how friendly everyone was!!! The salesman Nate was very helpful. The finance manager Joyce was a total sweetheart!! I had a great experience!!

John

Jul 22, 2015

Fast and efficient service handled by a courteous service representative. Also I was surprised and pleased with a complimentary, well-done wash job on my Highlander.

Harvey

Jul 21, 2015

Service began as soon as I arrived. My appointment was respected. My service rep greeted me by name. The Starbucks coffee and the danish were welcome.

Brett

Jul 15, 2015

I have purchased my last three vehicles from Berglund and they have always had a good selection of vehicle types and prices. Stan is a great salesman to work with and the whole crew makes the purchase process as stress-free as possible, often delivering much better value by seamlessly taking care of their customer's needs.

Dale

Jul 14, 2015

I didn't like the fact that I was told one price over the phone and when I got ready to pay it was more expensive than what I was told

Judy

Jul 10, 2015

1). The PEOPLE. They so nice and professional. Makes u feel right at home. Always a smile on their face. So far I see people who know exactly what they are doing to work on vehicles.

Scott

Jun 29, 2015

Very friendly customer service and all work requested was completed in timely manner. I had a very good experience this time.

Wayne

Jun 27, 2015

My service specialist knows me by name and is super friendly and personable, he also offers options that I can afford. I also like being able to communicate with him via email.

Gerald

Jun 25, 2015

I liked John Fano and Drew Muir, my sales people.They bent over backward to please us.Customer Service is defined by these men.Both are very likeable and professional.

Jeffrey

Jun 18, 2015

The whole process went well and the men we dealt with were fantastic! Joel, Markos and Michael (F&I) did a GREAT JOB!! Markos went over and beyond with all he could do!!

Charles

Jun 12, 2015

I liked that they didn't make us wait for the other guy, how easy going both sales guys we're that helped us, and the all over atmosphere. Definitely glad we bought from Berglund, would recommend anyone in there area to go there.

Roger

Jun 12, 2015

Quick service at the desk was good, a courtesy van to work and back to Berglund was great, complementary car wash and tire shine was nice, and one-day service for replacement of electric motor in door was helpful.

Nathaniel

Jun 10, 2015

Our salesman John Fano was the best part of the experience he was very professional. He is an asset to any company. We will purchase our next automobile from him no matter what dealership he is working for at the time.

Janice

Jun 9, 2015

Even though shocked all new people they were ok. The last time in the folks were much friendlier and smiling all the time. These new people are just business. They took care of my car and all that matters I guess

Carl

Jun 8, 2015

They were very busy, but still organized and fast.I used my coupon and got a free truck wash - no problem.

Michael

Jun 6, 2015

Everything went smooth as silk. My car was due it's regular service check, I dropped it off, and picked it up when I was called. I'm ever so grateful for a fast and reliable service department that I can depend on. I especially appreciate Bill Miluszusky for looking out for me and being the ever professional face of Berglund Toyota's service department for my family's two Toyotas.

Gary

Jun 3, 2015

All employees were friendly, had good knowledge of their product, and projected an image of caring rather than just trying to sell a vehicle

Sarah

Jun 2, 2015

Our sales rep John Fano and the finance department were so helpful to my husband and I in our adventure of buying our first new car and trading in one of our vehicles. They answered every single one of our MANY questions and took great care of us. We live thousands of miles from home and from both of our families and are thankful that we were taken care of during this time in our life. And we love our car! We have always been a Toyota family and this just added to our love for the brand and the company.

Stephen

May 29, 2015

Sean was helpful and through. After test driving I requested a final quote and he got back to me directly with the best price.

Amber

May 27, 2015

This experience was made very easy for me. I was not only helped by my salesman Lee but also anyone else I came in contact with. Lee was very personable and I would recommend him to anyone.

Gary

May 19, 2015

Everything was done exactly as I was told it would be and in a friendly timely manner. I am happy with the warranty and recall repairs that were done. I was also so happy that we got a complementary car wash. That was great! Thanks!

Diane

May 17, 2015

From the moment you walk in until you leave,everyone is so polite and friendly. Everything is explained to you in simple terms so you understand.The waiting area is very clean.

Gary

May 17, 2015

I had a 2:15 appt. My car was taken on-time. I asked how long it would take. Ronny told me 40 minutes and that's exactly how long it took. Also, you have the best coffee of any service waiting room I've been in. :-)

James

May 13, 2015

Made appointment and they took me at that time and I was outwithin an hour with even a car wash!

Kim

May 4, 2015

The process is quick, service done as requested and the price is always reasonable. Service staff are available to answer any questions about the service.

Sharon

Apr 28, 2015

My experience was excellent. Sean, the salesman was terrific. He patiently worked with me to elicit my wants and needs regarding a new car and was able to work with me on a fair price for my new Carrolla

Brian

Apr 25, 2015

John Fano is so personable and knowledgeable about the Toyota vehicles. He took time to show us all the features, hook my phone up to the blue tooth. He arranged a loaner car for when we brought Sienna for simonize treatments.

Donna

Apr 17, 2015

Dealing with Geoff Garcia was a pleasure as usual. I have dealt with him in the past when I bought a Saturn and he was just as helpful and professional this time.

Jeremy

Apr 16, 2015

Bill is always delightful. Not as delightful as he thinks he is, but more delightful than most :) I appreciated the car wash!

Kelsey

Apr 15, 2015

The service team was able to fit me in for an oil consumption follow-up without an appointment. The service staff clearly explained the results of the test and how to be accommodate the increased oil consumption until the repair can be performed.

Rebecca

Apr 12, 2015

I was in and out in record time. Great guys! The facilities were clean and comfortable. They explained in detail what was done.

Lynn

Apr 4, 2015

I was able to get an appointment very quickly & was offered a courtesy ride if I needed it.They even gave me a courtesy outside wash of my vehicle.

James

Apr 2, 2015

Loved sales man Marco's and sales manager Shawn..felt they were very honest and had integrity! They listen and cared about us the costumer. Also really like your service department!

Josephine

Mar 27, 2015

I had someone talk very nice to me after another agent made me very upset because someone forgot to input my appointment. Bill at the lynchburg Berg Lund is the nicest one.

Sammy

Mar 25, 2015

You are honest. It wasn't your fault that I had to wait an extra day to get my car back. When the power went out.

Wayne

Mar 24, 2015

The people you employ are reason I keep buying new cars from Berglund in Lynchburg, Virginia and using their service department.

Sabrina

Mar 21, 2015

Everyone was very friendly and professional. Sean Brackett and Paul Z. were very helpful and made the experience very pleasurable.

Shannon

Mar 20, 2015

Bill and Darnell are always so nice! They make me feel heard and I trust them to ensure my car is safe and that I get a ride when I need it.

Dena

Mar 19, 2015

Everyone's pleasant to work with. I also like you have someone that will pick me up at work, who is very nice.

Jillian

Mar 19, 2015

My Toyota representative, Bill, did an exemplary job in customer service and explaining what was being done on my day of service. Bill is by far my favorite person to work with as he seems to be honest and straight forward with the service work that is done to my car. He is also "on top of his job," and shows initiative to get things done quickly, which is always appreciated.

Bettye

Mar 18, 2015

Nathaniel Pryor listened to what I was looking for, and answered all my questions and concerns which enabled me to find the perfect vehicle for me. This is the first car buying experience that I have had where I did not feel pressured by a car salesman. I am very pleased with my experience with Berglund Toyota and my choice of vehicle!

Charlotte

Mar 18, 2015

the politeness of the staff and the care you take in making your customer feel special.and i want to thank my sales agent for taking the time to thank GOD for blessing each of us.

Keith

Mar 16, 2015

John Pollard was great! We were not really ready to buy the truck that day but he did such a good job of convincing us we could not turn the offer down. Everthing worked out smoothly.

Roger

Mar 12, 2015

I believe that the techs do a good job and do not pad the bill with add-on charges. Not speedy, but effective.

Gerald

Mar 7, 2015

I felt like I had knew the sales people. Felt very comfortable with everything and was not pushed into anything. Which was awesome for me especially since it was my first experience buying and financing a new vehicle.

Ginger

Mar 7, 2015

Always give honest evaluation & service. Very polite, professional & courteous. I am very pleased with the Lynchburg service ' happy that I don't have to drive so far for a Lexus dealer

Ann

Mar 5, 2015

Friendliness of staff, provision of shuttle service since my visit was extended and completed work in the time frame given to me.

Hylan

Mar 5, 2015

Service was ready for me on time. Service personnel were courteous and helpful. The results of my service were fully and clearly explained to me.

Paul

Mar 3, 2015

No arm twisting by the salesman. Very efficient. Joyce worked very diligently and until everything was done after hours twice to accomodate our commute. Both were very friendly and great at their prospective jobs. Wonderful experience overall.

John T.

Feb 28, 2015

When I purchased my vehicle from Berglund Toyota it was by far the BEST experience I ever encountered at any car dealership. Alex Staton was my salesman, by far the most honest, funny, down to earth, smart, knowledgeable, and just overall fantastic. After the experience I had I was telling everyone that they need to see Alex. But come to find out the company let him go. Why? You let go of probably (in our opinion) the best salesman in Lynchburg. A decision I am sure you will regret down the road. And I'm not saying anything bad about any of the other sales people there because I am sure they are good but I've never experienced anything like Alex before meeting Alex. Sad to hear the news. As far as the question, would I come back to Berglund to purchase another vehicle? Well if you would've asked me while Alex was still there I would have said yes, but now I am sorry to say that I will not be shopping at Berglund Toyota anymore, I will follow Alex and buy from him. Wherever that may be.... My wife is equally upset about it also. And if I can I'd like to add that I am pretty positive more customers than just myself feel the same way I do or at least they will when they hear the sad news.

Donald

Feb 24, 2015

Staff is friendly and informative. Even go the extra mile to make the experience as pleasant as possible. Very much appreciated!

Cooper

Feb 21, 2015

I really liked how James H.and Toyota management diligently worked to solve the best trade in and purchase solution for me. I felt as though I was treated fairly and am happy with my purchase. I would recommend Berglund Toyota and James H. assistance for friends and family's next vehicle purchase.

James

Feb 20, 2015

Friendliness and how accommodating they were for us. They shuttled us to and from a restaurant while we waited and they were quick and courteous. Pleasant experience and no exchange of money because we had bought our car there so our oil, rotation of tires and inspection were included.

Albersynia

Feb 18, 2015

Salesman-Alex was responsive to questions, spent a lot of energy making sure the process was easy physical and mentally on me, was very customer service friendly, found me the car suited for my purse and personality. Great service.

Diane

Feb 15, 2015

Friendly hello when you walk in.Everyone is there to serve you any way they can.Very clean.You are updated about what they find or need to do to you auto.

Robert

Feb 15, 2015

Mr. Joel Sodikoff and Mr. Lee O'Neal were a pleasure to work with. I have previously purchased several new vehicles from Joel and he has always demonstrated the utmost in product knowledge and a genuine concern for his customers. He will not hesitate to ensure complete customer satisfaction.

Johnnie

Feb 14, 2015

Bill is a great person to work with he really takes the time to listen to what the customer concerns are.

Katherine

Feb 14, 2015

I had the oil changed and a piece of my side view mirror replaced and the staff was extremely helpful and I got a very good deal on the price for the services.

Jack

Feb 13, 2015

Bill, and the whole service staff, is always very professional, courteous, and friendly. They make you feel important and always put the customer's satisfaction as top priority. This dealership and staff is excellent!

Jesse

Feb 12, 2015

Friendly and fast service. Feel welcome with complimentary coffee and there was even doughnuts available. The staff went over a checklist indicating what was performed and the status of fluid levels, tires, etc.

James

Feb 9, 2015

courteous and professional attitude. able to take my car in quickly and kept me informed of progress on the work to be done.

Scott

Feb 8, 2015

Easily scheduled 1st oil change / tire rotation - dropped off 2014 Scion FR-S in the morning was done by noon. Tech called when my car was finished & even let na direct call back number. When I called back he said we even threw in a complimentary wash. NICE!!!

Amanda

Feb 5, 2015

In the past i have had unpleasant experiences at Berglund. This time, Dougulas Doyle made my experience very pleasant. Thank You Douglas!

Robert

Feb 1, 2015

the professionalism with no 'high' pressure methods--we trust our RAV4 to this service department to keep it running which is why I do not go to cut rate service shops--also like the free Starbucks coffee.

Dayle

Jan 23, 2015

The contact with the salesman was excellent. He answered all of my questions in a quick and efficient manner. Everyone was a pleasure to work with. I really enjoyed the experience.

Anna

Jan 16, 2015

Sales manager has always been super polite and accommodating; service dept. folks (desk) were most helpful and friendly; nice waiting area....I enjoyed walking around the showrooms while waiting - new car smells - um

Samuel

Jan 15, 2015

I live almost and hour from the dealership and was in town for doctors appointment. I happened to remember that I had a signal light that was not working, so I stopped in without an appointment and they fixed my problem.

Michael

Jan 11, 2015

I have dealt with them on previous occasions and always seems like they do me a fair deal. Easy to work with, David the salesman has always been nice to deal with.

Wendy

Jan 3, 2015

My sales person, Sean Brackett, made every effort to get us exactly what we wanted. He was very professional, kind and respecful. I thoroughly enjoyed working with him. If I'm in the market for a another vehicle, I would DEFINITELY see him.

James

Jan 1, 2015

Easy to get appointment, courteous employees, excellent service, free coffee and reasonable prices. Also spoke to salesman John Fano who I have bought 2 cars from. Mr. Fano is extremely courteous and helpful.

Elizabeth

Dec 30, 2014

They fit me in and gave me a loaner car when they found out they would need to order a part.

Keyona

Dec 30, 2014

Everyone was very helpful in my search for a car. They offered us food and made sure we were comfortable.

Amy

Dec 20, 2014

Geoff Garcia was great! He did everything he could to accommodate us. It was an enjoyable experience with everyone being so nice. I would definitely recommend your dealership!

Dianne

Dec 18, 2014

Bill was able to schedule my service appointment to meet my schedule. Bill also called with the news of what other work my car needed, and got my permission to proceed. He called my when my car was ready, which was earlier than I anticipated. He is very easy to work with, and is very personable.

David

Dec 17, 2014

Our salesman John Fano was the best experience I have ever with a salesperson!!! You are blessed to have John on your sales team!!! Also Mike Barber!!!

George

Dec 17, 2014

i was offered a car to drive for the two days my truck was being worked on for a factory recall.

Jonathan

Dec 16, 2014

James was exceptionally helpful in making sure all of my needs were met, and went above in beyond in insuring that all of my concerns were taken care of.

Barbara

Dec 12, 2014

Fast, courteous, friendly and helpful. Also like dealing with Bill at the Lynchburg Toyota service area in Lynchburg. Always a nice guy.

Howard

Dec 11, 2014

Customer service was friendly, polite and professional. Being able to leave my vehicle there and they providing a ride to my destination and coming to pick me up once the service was completed.

Bhupinder

Dec 7, 2014

The staff is excellent. Customer Service is excellent! Definitely my place to come to for a very long time! I was very pleased. Thank you very much!

Timothy

Dec 4, 2014

I've dealt with Joel for many years. He makes every car buying experience enjoyable so that's what keeps me coming back.

Adam

Dec 2, 2014

A+ on the service. I cant remember the guy that help me . but he was very nice and help me with my needs and i will tell my friend to buy Toyota products .

Cynthia

Dec 2, 2014

I received a promotional offer by mail that seemed "to good to be true" so curiosity prompted a visit. My 2009 Highlander was appraised at value almost to the penny of amount on offer. With that in mind I decided to downsize (size - but not quality) to a 2015 RAV 4. I've been buying autos for 35 years and this was hands down the best and easiest buying experience ever. Josh (sales) & Joyce (business) were both knowledgeable and efficient. Back to the promotional - as I stated before it sounded "to good to be true" - but I drove off the lot with every offer met fairly and prizes honored. Yes ... there were multiple prizes. Whether the stars were in alignment for me, or this is just good business as usual for Berglund Toyota - I'm not going to question it further ... I'm just going to enjoy my 2015 RAV 4.

Linda

Nov 24, 2014

JJ in the service department is an awesome guy that helps any way he can. Nice comfortable place to wait for your service.

William

Nov 18, 2014

Went over and beyond to make sure the price was where we could afford, and even stayed after hours to make sure we received the vehicle. Great customer service.

Kimberly

Nov 14, 2014

Seamless drop off before work and pick up afterwards (no waiting.) JJ gave my car a complimentary wash and it looked really nice when I picked it up.

Linda C.

Nov 14, 2014

In and out quickly, people were excellent to work with, Bergland's best asset is their people!

Ronald

Nov 14, 2014

Got me in on the same day. Finished before schedule and on top of that you washed my car in fine fashion. Also, the donuts were great!

Ruth

Nov 14, 2014

I only needed a state inspection and oil change, so the work was routine. What I like the most about the Service Department is the courtesy ride to and from work.

Stacy

Nov 14, 2014

Everyone was very nice. I was in and out in a reasonable amount of time.The computers were down that day,so my receipt was mailed to me.The donut I ate was delicious!

Willard

Nov 14, 2014

Very helpful Services Representative. I was kept updated on my car's status. Also, my car was completed in record time so I did not have to wait very long.

Wu-May

Nov 14, 2014

John Pruit who is no longer with the company, has gone out of his way on multiple occasions to help me understand my prius. Outstanding customer service.

George

Nov 13, 2014

Cordial, knowledgable salesmen, but no sales pressure.John Pollard, James Harbour and Stan Shields were especially helpful and should be commended.

Hunter

Nov 13, 2014

Bill M and the Service team do a great job taking care of me & my sequoia.They are always making the best economical suggestions for me. They do not oversell or create extra expenses. I trust their recommendations and actions.

Stephanie

Nov 13, 2014

This isn't the first time I've bought with Berglund, and it won't be the last. Everything just runs smoothly, and the staff is efficient, and friendly.

Scott Crawford

Jun 5, 2014

I recently purchasesd a brand new 2014 Toyota Camry LE and love it. The gas mileage is great and the bluetooth feature rocks. David Augusta let my wife and I tested drive 5 or 6 cars and he was very patience thru the whole process. He answered all of our questions and didnt pressure us at all. The whole experince at Berglund Toyota was great. I would highly recommend using this dealership to purchase your next car.

Car Enthusiast

Jan 8, 2014

I just bought a Toyota from Burglund Oak Ridge Toyota through salesperson Allison Crosby. I really liked how she listened to what I wanted (new/used, model, features, color, and price range) and seemed genuinely interested in helping me pick out the best car for me. Additionally, the price negotiation process was smooth and much less stressful than my previous car purchase.

JBP

Aug 18, 2013

Michael Barker did a great job finding the truck that we were looking for. Everyone was friendly and helpful in the buying process. Over all very satisfied.

Lostinlynchburg

Jun 7, 2013

These four reviews must be from family members of the dealers at Berglund. I have been there twice. Once to buy a new car and the second time was to buy a used car. I did not buy either time and I will not go back as they are typical, high pressure salespeople. Don't even think about trading your vehicle in as they will not give you anything for it other than what they say it will bring at auction. How sad, but then again, there are dozens of other car dealerships within 100 miles of Lynchburg.

Lynchburg Resident

Dec 31, 2012

I bought a new car over the weekend and the buying process at Berglund Toyota was hassle free. I would highly recommend this dealer.

Jimmy

May 11, 2012

I traded trucks with Burglan and could not be more impressed at how easy it was. I liked the fact there was no "buy it now" pressure!

Roget That

Jul 28, 2011

James was wonderful to do business with. He was respectful and hardworking to assist us with our vehicle purchase. We actually purchased 2 vehicles on the same day. Fantastic job.