Bentley Boston, A Herb Chambers Company reviews

Alan Lampert

Sep 24, 2021

I needed to buy 2 new car keys. Kathleen ordered them, although Bentley in England was delayed, they arrived and Raymond scheduled the service to do the programming. I waited for the service to be accomplished and my car was then washed and brought to me. A proper treatment of their customer. Thank you.

TheConfusingWords

Aug 7, 2021

We made an appointment for this afternoon to buy a car, we were 100% going to buy it- we were on our way from over an hour away and they called and said it was sold. We offered a deposit on it yesterday to hold it for this afternoon and they wouldn’t take it. Well, that’s a terrible business practice. That wasn’t right to do to us at all. They deserve every one star review they get for this... Zero stars if we could.

Kyle Kaufman

Jul 20, 2021

I had a great experience on my recent purchase of an Alfa Romeo at Bentley Boston working with Kevin Wenrich. I initially went in for a test drive and being new to the Alfa brand I had a lot of questions and things I needed answered before I was willing to switch cars. Kevin did a great job being knowledgeable about the car and product. when I decided to move forward on the purchase he was on the ball and very efficient getting everything done and also without ever feeling pressured or rushed through the process. It was a very smooth process from start to finish. Nice dealership and people.

derek ouellette

Jan 27, 2020

The sales staff are wonderful here! After going around looking for multiple cars at other dealerships and being bullied into trying to get something I couldn't afford, they were a breath of fresh air. They were zero pressure, easy to work with, and extremely understanding of my situations. I'll definitely be going back there in the future if I make another purchase.

Kelly Morck

Mar 17, 2020

Updated-customer satisfaction is absolutely not anyone at Bentley of Boston's #1 concern. The agreements in the purchase and sales were not completed as the front bumper was not repaired as evidenced by scratches, dents and pieces of plastic bra left hanging off. Shown in pictures before the purchase and written in the purchase and sales would be repaired. Vehicle was delivered to us in exact same condition. Also, the a/c in the car has not worked correctly since being delivered, or the ventilated seats. Although, it was also promised everything on the car was in working order. We tried and even stated that we are not ones to post bad reviews about anything for small issues, we just don't have the time. We tried to share our experience with Giovanni very early on as all paperwork said to contact him after sale if there were problems. He instead turned us over to Rob Morris, another manager. We were asking for nothing at the time, just to share our experience and disappointment in the way the purchase was handled. We were met with rude comebacks and comments about all the things we did wrong. Also, lied that the purchase and sales was completed as requested, which it was not and is documented in pictures. When we wrote to explain the a/c does not work we were met with a comment about being confused why I was writing to document this. Reason-we are having to take on the major expense to repair the a/c and ventilated seat within the first month of owning the car because the dealership sold us a car with a non-functioning a/c. All comes back to our fault for trusting the customer satisfaction promise and claimed caliber of this dealership to sell us a car from a distance and handle every part of the transaction with care. ___________________________________________________ Purchased a 2014 Porsche Panamera. We experienced very poor customer service. Maybe if you're buying a new 6+ figure vehicle you will have a good experience and be treated with genuine care. If you are not I would look elsewhere and will definitely look elsewhere when looking to upgrade to our next luxury vehicle which we plan to do in a year or so. We had worked with several dealerships before finding the car we wanted, unfortunately at this dealership. Overall we are thrilled with the vehicle as we looked for quite some time to find it, however the customer service is not representative of the caliber this dealership claims to be or what they have written all over their website about how they treat EVERY customer. Our regrets are only that we did not give our business to a dealership that deserves it. Major complaints - 1. It took almost a month to receive registration and tags. Losing approximately half of our warranty period. The dealership refused to work with us on this. 2. Some items promised in the purchase and sales agreement were not completed, but we were told they were. 3. The car's a/c does not work after we were assured all things were in perfect working order, as we were buying from a distance. 4. The "manager" Rob Morris has been very uninterested in our experience and has told us all of the reasons he doesn't believe our experience was poor. 5. I have emailed the GM several times with no response, evidently he turned me over to the manager mentioned above that has shown no interest in our poor experience. 6. The sales manager rushed us to "close the deal' before the end of the month for the dealer. As told by Rob Morris "closing the deal" took too long to begin with, blaming this on us. We had requested undercarriage videos from the first day we spoke with the dealer and we signed paperwork the same day we received them which took many days. The sales manager also went on vacation in the middle of "closing the deal", again no fault of our own. The most frustrating purchase experience. Take your business elsewhere.