Baker Nissan reviews

katma777

Jul 30, 2015

With Iggy Nzegwu as my salesman, on July 21st I was approved for a new 2015 Nissan Sentra. I Was happy of course to get my credit report and see that was way up from 18 months previously and was getting 0% interest and 0 down. Your entire staff on the floor was Very professional and seemed to not be lurking around like some dealerships encountered in the past. Iggy has a great listening ear for his customers needs and financial abilities, and has a no pressure approach to selling. This is appreciated and I have told my coworkers and friends to go to your showroom for exemplary service. You have a blessed and happy store.Thank you sir, and you guys continue the good work and service. Sincerely yours, kat

Sharon G.

Jul 21, 2015

I previously went to another dealership this was my first time getting a car note, so I wanted to have piece of mind & be satisfied with whatever I purchase. At first I got a 07 Tahoe from the other dealer the first day I drove it I had to bring it back cause it kept cutting off on me it was the traction control stability they fixed that then a few weeks later the check engine light came on, I took it to the shop & they said the catiliac converter was going out, I was so upset so I went back to the original dealership they said it probably wasn't the cv so they said they wasn't gonna fix it so they decided to put me in a 08 BMW 328I, I really didn't want that but they said with my credit that was all they could put me in, dont get me wrong it was a nice car but it had problems as well. Keep in mind i was gonna be paying for this 6yrs. I kept talking to the saleaman about all my issues & concerns & I told him that I wasn't satisfied of coarse he told me not to worry but how can I not. So I went to the manager & told him that the car had issues & his response was of coarse it does its a used car. His comment blew my mind. I said not all used cars have problems, I said I've purchased 3 used cash cars & didn't have any problems. I told him it dangerous for me & my kids so he said he'll get it fixed so he supposingly did but after driving it for a few days it was still doing the same thing so I called him again & he told me bring it back in so I did. I asked him can he get me out the car he said if I put $5000 down he can. I said didn't have that kind of money. What are the odds that I got two vehicles that had issues. So I went online & filled out a auto credit application so the next day Mr. Alvin from Baker Nissan called me, I told him my story & he told me to come on over & he's gonna put me in something, I said my credit isn't good he said have faith I said I don't he said well I have enough for both of us. I said ok I'll be there. I told myself I'm goin way over there for nothing cause its like 40 mins away from my home. So got there & he went to work. Not even an hour had passed & he came back & said God is good I jus smiled he said your getting a 2015 Nissan Altima I was so excited I couldn't stop smiling. Now I'm satisfied & have peace of mind Thanks to Mr. Alvin & the people over at Baker Nissan.

Femi

Jul 20, 2015

I had a very great experience during the purchase of my 2015 Nissan Pathfinder. The staff were awesome in attending to my needs especially Damilare-the sales rep. who was very exceptional. He was a great guy and helped me all through.

Erica

Jun 27, 2015

I brought in my Nissan altima 2014 for a weird sound I was hearing on the driver side front wheel, I pulled up and the service rep came right out and asked me what was going on I told her exactly what was happening. She then had my car taken to the back to be evaluated once it was diagnosed she came up and said that nissan had made a mistake in building the car which caused one of the tire flaps to fall off and since this wasn't my fault nissan needed to pay for it. I was so pleased I didn't have to pay out of pocket for anything. My car was fixed within 45 minutes including a free car wash. No more grinding sound was music to my ears. Thank you Nissan I wish I remembered my reps name because I would give her a personal shout out, she's awesome.

Maritza arias

Jun 27, 2015

Great service! They do help you out to put you on a car with no problems whatsoever I'm coming back on January to get my Titan thank you

Laura Danna

Jun 13, 2015

TERRIBLE EMPLOYEES!!! I asked for help, and one of the ladies behind the desk gave me an attitude. And the young man in the rental car section gave me the biggest attitude ever as well. Just because I am only 21 DOES NOT mean I am incompetent and that does not mean that I deserve to be treated that way. They seriously need to work on their employees customer service skills. Their job should be to treat customers fair and help however they can. I will never go back. If you do go, ask for Bobbie. She is the only nice one there.

Raik C

Jun 2, 2015

I brought in my 2012 Nissan Murano for my first Oil Change (just purchased in March 2015). My service consultant was Melinda. She was very friendly and informed me about the Wynns Oil Booster to go along with my oil change. While I waited for my vehicle in the lobby, Melinda also informed me that my next 4 oil changes were going to be free. I guess it was included in my car purchase deal, but I was very excited! My experience was great & I will definitely return for future car services.

CECCILIA JEAN

May 21, 2015

I CAME IN UNSURE OF GETTING A CAR BECAUSE OF MY CREDIT, MY SALESMAN DERRICK ASSURED ME THAT I WOULD BE FINE AND SURE ENOUGH THINGS WENT GREAT, HE WORKED HARD TO GET ME A CAR NOTE I CAN HANDLE AND THE CAR THAT I WANTED. THE ENTIRE STAFF WAS FRIENDLY AND I REALLY APPRECIATE IT. THANK YOU SO KINDLY

TOMMIE JR

May 14, 2015

In APRIL 2015 the rear section of the ceiling console of my 2008 ARMADA appeared to be loose. I scheduled an oil change and while there I asked the service rep to examine it and tell me what it would take to repair it. I was prepared to pay a reasonable fee for the service. He came back to me while the oil change was being done and said it would cost about $200.00 to fix it. Because it was still secure with a small section about 10 inches loose, I thought that was reasonable and accepted the offer. I think he forgot our conversation because I had to remind him of our agreement while I was inquiring as to why the oil change was taking so long. As an afterthought, he went back to the service area and came back and said the part had to be ordered and it would cost over a thousand dollars to repair. That did not set well with me because I am sure I am not the only owner that had this problem. I ask for the complaint division phone number. and left. I call the number and got a representative who promised to look into the problem. A few days later the whole console fell from the ceiling. It is my opinion that the their examination of the panel created that problem. I heard from the complaint rep in record time. He said the vehicle was too old to be considered for repair by Nissan. I disagree with this because I think this is a manufacturing flaw and I am not the only one with the problem. My car has less than 80,000 miles and I do not drive it everyday or over rough terrain. I have taken great care of my car and am very disappointed in Nissan. The Armada is a $40,000 car and I don't think anyone expects the overhead works to fall. It is a good thing I don't have children and never install a TV monitor. I have generally been satisfied with this dealership in every way and did not expect this treatment.

Kevin S.

May 8, 2015

I was looking to buy a Chevy and had already picked one out when my friend told me to check the Titans out, that I would get more bells and whistles dollar for dollar with a Titan... He was right! The day I went in was a Saturday so I expected a long wait, especially since I saw a radio station set up out front. My salesman, Eugene, did a fantastic job juggling me and a few other clients at the same time. I'm in the sales/service industry myself and he did great job giving me just the right amount of time to answers questions while still giving my wife and space to mull our options over. I spoke with him over the phone the night before and told him what I was looking for and he had the truck all picked out and up pulled up front with keys in hand when I showed up to test drive it. We had a long wait to get to upstairs and sign the paperwork but like I said, you guys were packed and we expected it. Eugene gave me the manual to read while we waited and continued to check on us and offer drinks. Once we made it upstairs the finance guy was really nice and got us in and out. All in all it was a great experience and will recommend anyone we know looking for a car.

Out-of-towner

Apr 9, 2015

I had a complicated situation where I needed to purchase a car from another state, but pick it up in the Houston area. I have my mother there, so I hoped to house the car there for awhile. I had poor dealings with one particular salesperson, Paul Morgan. He would not provide me with a quote or work with me any way unless he got my mother in the sales room to talk--presumably for hours. We went back and forth on this point several times where I said that all dealings should be with me, my mom would only be there to check if the car was the one I was requesting. He wouldn't engage and kept asking when my mother would be at the show room. My mother is quite elderly with health issues, so that is not an option. I went to an entirely different dealer altogether. They were more willing to help me. In the end, I _did_ fly to Houston to sign the paperwork, but they were willing to do a lot for me regardless. I am happy I went elsewhere.

Mkfmama

Mar 29, 2015

Go see Amanda and Drew. They will give tou the best deal possible and you will like them to boot.

Nissan Fan

Mar 14, 2015

I purchased a 2015 Nissan Rogue and the Gold Service Plan. My sales person, Victor Castillo, was extremely helpful and patient with all of my questions. I am very happy with my purchase and would recommend Baker Nissan to anyone!

Donna Mueller

Mar 10, 2015

Everyone was very professional. I know sales associates work on commission but when the sales associate we came to see was with another customer he asked another sales person to help us. He didn't want us to wait. I liked the way the sales associate asked how we wanted to look for a car. He made sure I didn't go over my budget. We came all the way from Baytown where we have car dealerships right down the road. Your sales associates and service department did such a great job helping my co manager and his family get the perfect car. He told me it was defiantly worth the long drive. We were there very late that night and never felt rushed. Your team was awesome: Mike Conway, Rado Ivanov, Charles Hall along with everyone else working that night. I LOVE my car Donna Mueller

CisHansen

Mar 5, 2015

This purchase was my first purchase of a new car. I researched the Nissan Juke for approximately 9 months before I purchased. Iggy, my salesman, was very professional and respectful. I felt at ease and comfortable with my purchase. I will recommend Baker Nissan to anyone looking to buy a vehicle. You guys have a customer for life!

B. Vo Cypress, TX

Jan 20, 2015

I have been happy with Baker Nissaan North since day 1. Each time I go there I know that their service will always be without question, and that anything they do will be in my best interest. I know many of the employees by their names and I am greeted like a good friend each time I go there. There is not another dealership around that could ever match their performance or integrity. Baker Nissan will continue to have my patronage for as long as I live in Houston.

U. Khan

Jan 18, 2015

Last Thursday, I had transmission fluid replaced on my Nissan Pathfinder. Barry Thomas was very helpful as usual.

Happy Z Owner

Jan 10, 2015

I was in the market for a new 370Z and my credit union had preferred dealers to work with to get the "best price". I went to those dealers with the intent of purchasing my car from one of them. Baker is not part of this group, but for some reason my gut was telling me to check them out. I am glad that I did, they beat the price that my credit union had as a special price dealer. From the time I walked in the door Victor was there to assist me. He was straight forward, answered all my questions. He was not pressuring me to purchase the car; he understood my hesitation of committing to a car of that price. Since the purchase of my car he has checked in on me to make sure I did not have any questions or concerns. He gave car buying a personal touch, not a "we made the sale, who's next". The final step was financing, I was dreading this process it always sees to take a lot of time. Rod got me into his office to handle everything and when we were done he apologized for taking so much of my time. I was in his office for a whole 5 minutes and this included talking about non-car related topics. I recommend them to everyone and when I am in the market again they will be the first dealer I stop at, not the last one!

john Latch

Jan 3, 2015

It was time to replace my current vehicle, so I went online & contacted Baker Nissan. Paul Poock replied within the hours & we set up a time for me to come in and check out a 2014 Xterra. My wife & I came in & I told Paul I didn't really like going through all the hassle & paranoia of shopping for a vehicle. He assured me that Baker Nissan wan't like that & they operated on the up & up. So we progressed and I was able to work with Felipe' Rodriguez on the financing. again I was pleasantly surprised at how open & honest he was in explaining me my options. I originally was going to finance through my Credit Union, but after talking with Felipe', my wife & I decided to finance through Nissan. I am very happy & satisfied with my Xterra and the folks at Baker Nissan. I will recommend them to my friends & family, and hope to update my wife's van, when it comes time. John Latch

V Rob

Dec 24, 2014

I brought my Rogue for an oil change. The staff was great . My service advisor had jokes at 7:00 in the morning which was delightful on a rainy day. I was in and out in a reasonable time. I was given a copy of my Multi point inspection which I really liked. That was a 1st. I think your dealership is the best for customer service and I only bring the Rogue here for service. My next Nissan without question will be from your store .

Tbwug

Dec 18, 2014

I came in for service I was way over due with 12,000 miles and no oil changes. My service guy told me what I needed and they still accepted my service coupons even though they were expired. I was in an out in about an hour or so which I thought was very fast they passed out free snacks and water and kept me updated the whole time. Outstandind service!!!!

John C

Dec 18, 2014

My experience with Nissan has been nothing but positive. Jessie Norris was delightful to work with and the whole team never pressured me into hurried decision-making. This was (easily) the most relaxed car-buying experience I've ever had. I will continue to recommend Baker Nissan to friends, family and colleagues!

Greg Humphreys

Dec 9, 2014

Our Maxima is the 3rd car that was purchased and serviced by Mossy Nissan as they have always done a good job. I took it to Baker Nissan thus time because I didn't have time to make the drive over to Mossy this time. I was pleasantly surprised with the personal attention and professionalism that my service person Jared Smothered demonstrated. He attended to all of my concerns and questions. He walked me out to my car where I saw that it was washed and ready to go. Thank you, I was impressed enough to change to Baker Nissan for all of my car service needs.

Ms.Kim

Nov 25, 2014

On the day of my service. I brought my 2014 Pathfinder in for its 15,000 mile service and a line ment. My service man Shaun was very helpful and knowledgeable about what package would be better for my vechile. Because of Shaun i was able to drop off my suv get a rental and attend my children school. Thanks to Shaun that goes over and beyond to make sure that when I was satisfied....

Ray

Nov 20, 2014

Talked to a salesman over the before i come in to confirm the price i found on the dealer web page. He confirmed the price and he will honor the price.i went the next day and met the salesman and did exactly what he told me over the phone.he was very honest with me . I met with the finance person.He was very helpful he did what it takes to make me happy and to get me the payment that i wanted. Honestly i was very happy with me buying experience and with honesty of the people at the baker Nissan .Thanks for great service .

Elsie Regalado

Nov 11, 2014

My husband came by for the scheduled maintenance change oil and tire ratation of our 2014 Nissan Pathfinder Platinum. He said it was a very busy Friday morning for everyone and it took him for about an hour to wait for the car to be done but he said it was a worthwhile experience as the staff was very friendly and accommodating making sure that all the customers waiting at the lounge were okay even offering every one in the waiting lounge get their free refreshments like cookies, chips and drinks.

Stephanie H

Nov 10, 2014

I needed a vehicle, something very light on fuel and new. I decided on the Nissan Versa 1.6, I decided to go with a stickshift. I negotiated to a price that suited me and drove off in a brand new car that night. The staff were very helpful and good.

MrMike

Nov 8, 2014

I believe Shaun Hazeley and Baker did an excellent job. I arrived before my appointment and was courteously greeted. I presented my recall noticed and asked for a state inspection. No problems encountered. Comfortable waiting area with coffee and snacks. The repetitive TV program was a bit boring. I asked the tech to check my battery and was shown the results later. Keep up the good work. MM

JOSEPH RUIZ

Nov 6, 2014

they are the best i have seen. Honest and professional. I trust them with my armada.

Dennis R

Nov 1, 2014

I bought a new 2012 Nissan Murano from Baker Nissan a couple of years ago and just wanted to drive a truck again since I now have property out of the Houston area. During the routine oil and filter change I decided to check out the new 2015 Nissan Frontier and thought it would be a fit for me, not to big and not to small. I was met by their sales rep Cory Davis who went over all the new features and was very knowledgeable and very helpful. I was a little upside down with my vehicle, but Cory and his manager's worked with me on the price and were able to get it in my budget. I really don't think I could have beat the price with any of their competitors and I did want to stay with their dealership for the great customer support and service I have received the last two years. It was hard to give up my Murano but I could not pass up their price. Now I am driving a new 2015 Lava Red Frontier and love it. And have received many good compliments from my friends and co-workers. Now my wife wants to drive it, but that won't happen. Dennis R

Fonda

Sep 27, 2014

I have loved the Nissan Armada since it's release. Upon experiencing more electrical issues with my 2009 Chevy Avalanche I was driving our spare corporate vehicle...a 2004 Nissan Titan with 300K miles. I was impressed with its power and decided to go test drive a Titan. My husband suggested I also try the Armada...and it was love at first drive. Seriously, what took me so long? The Platinum Reserve is pure luxury! And my husband loves the legroom.

Kim E

Sep 15, 2014

I was in an accident and selected Baker Nissan to do my repairs after working with State Farm Insurance Company. The damage was to the driver side from the rear of the car near the gas tank to the front of the car near the mirror. The representative Jimmy was extremely courteous and showed excellent customer service from the beginning to the end. He made a stressful situation in a bearable experience.

RSB

Sep 10, 2014

I purchase a 2014 Nissan Maxima for my wife. They had the exact car she wanted and helped us get the payments exactly where I wanted them. Jeff Denson took great care of us and Mr. Baker was extremely helpful as well. We have been telling all our friends of the great experience and they all love the car. Thanks for Everything Jeff Denson and Baker Nissan

Patricia K.

Aug 23, 2014

I have always taken my 2009 Rogue to the dealer for service. They are friendly yet professional in all of their dealings. I recently took my truck in for an oil change and tire rotation. Their inspection showed a failing battery, so I had them replace it. Because they were especially busy on a Friday afternoon, I was at the dealership for almost 3 hours. They did not charge me for the oil change or tire rotation, only for the pro-rated battery. This was an unexpected, unnecessary, but greatly appreciated gesture by Service Advisor, Rodrigo Sequeira..

NJ

Aug 21, 2014

I took my Sentra in for service for the air conditioner and an oil change. Christina always takes the best care of me and over the weekend, Rogelio Martinez walked me through my service, getting me a rental car and updating me on status. I appreciate both of them. You guys rock!

patanses

Aug 3, 2014

I love my Certified 2013 Nissan Sentra. Love it!!!! I really appreciated the way my Sales person Yahya Yusif, treated me. He was patient and never ever pressured me into buying a car, in any way. His calm attitude is why I bought from you. I had stayed away from big dealerships for over a decade because of my last new car buying experience. It was at a dealership that is now closed...thankfully. They essentially held me hostage until I signed the paperwork. I had an appointment to make and they had taken my car keys when I walked into the dealership under the guise of doing an estimate for trade in. I asked for my keys back countless times and they refused, I even called the cops to try to get my keys back and was laughed at. It was a truly degrading experience. I never walked back into a dealership, other than to do warranty repairs from that day. Even the service departments were awful, putting on charges for services and supplies that were never used. I appreciated the trust that was put in us in order to make the deal go through. From what I understand my Dad bought a car from you the next day; when he dropped off the down payment. I have faith that your service department will reflect the excellent treatment I received during the sale. I do my maintenance, and I want to be treated like an intelligent human being. I will be using my coupons when I receive them. The only minor flaw in the experience was when the finance....numbers (sales) manager came to the table with the proposed monthly payments; I had to remind him he needed to talk to me, because I was the one spending the money. He chose to speak to my sister at the start about my finances, simply because she had been there before. My pocket book, my conversation. Like I told all the gentlemen I dealt with that day, I knew as soon as I sat in the drivers seat, that this was my car. I am thrilled your finance department was able to work out a reasonable monthly payment, give me a more than fair trade, and treated me with respect.

Blanca and Luis

Jul 31, 2014

Thanks for all your professional services, this was our third Nissan (second Armada) that we bought with Baker Nissan and we love it!!! Mr. Gabriel Hernandez was very attentive and helped us very patient also Mr.Michael Lunas. Thanks for the attention and we'll looking forward to do more business with you and obtain again such a deal!

ChaeE

Jul 10, 2014

My car is a pre-owned car when I bought it. After a month drive of the car, the brake always make some noise when I press it, so i bring it to the dealership, they helped me fixed the problem.Thank you!

A. Meriwether

Jul 1, 2014

Staff was very helpful with every step of the process. I would recommend Baker Nissan and especially salesman Lance Dodd to anyone who asks. Mr.Dodd was very helpful and worked every step of the way to ensure a very smooth and simple transaction was made possible.They did not hide anything and are very up front about everything. I am more than happy with my purchase and would buy again from Baker Nissan in a heart beat! This dealership is a stand up group of outstanding people!

Gracey

Jun 19, 2014

My car is a Nissan Altima 2013. and it's on warranty. The staff was very helpful and friendly all the time I've been there to service my car.Recently,I got a shuttle ride home and Carlos sent the shuttle car to pick me to the dealership when my car was ready.That was so cool.

Jorge

Mar 25, 2014

Honestly the best dealership around and the one that actually offers help to get you to leave satisfied with a new car no matter your situation.

Jack

Aug 29, 2013

quickly response after query, sales representive provide all kinds of information you need. They are nice to answer all you need.

jamar

Aug 28, 2013

Easy to deal with people, not much pressure and good prices. Great buying experience overall. They have shuttle services and really take care of the customers.

Sally

Aug 28, 2013

The new Baker Nissan is one word. Incredible. The staff here is always very helpful, they have a very comfortable waiting area and getting my car serviced here is NO HASSLE to me. 5 stars.

Surfrider

Aug 5, 2013

The staff at baker Nissan north is awesome! The service area makes the wait go by quickly! David B is such a helpful advisor, and makes sure I get all the knowledge I need before recommending a service.

James

Aug 5, 2013

I can see why Baker Nissan North is the top rated car dealer in Houston--especially with sales representatives like David Bentz

Lissanne

Jul 5, 2013

The sales staff at Baker Nissan North have figured out that customers want the "real" lowest price the dealership can offer UPFRONT! When I stopped by on a whim to check out the new Altima, the sales person wasn't pushy and provided her best price. I assumed on that night that this price could be easily beat if I did some 'shopping around'. Well, no other dealership in the area came close! I went back to Baker Nissan north 4 weeks later and they said they would still honor that price. The whole buying (including the finance guy time) process took only 1 1/2 hours. That was a record for my car buying experience. This dealership is doing a lot of things right. You should try them.

Justahonestbuyer

Mar 11, 2013

Not a truthful nor honest dealership. I would not recommend them to customers who want to encounter a honest group of staff.

Joseph

Oct 16, 2012

I sent an email through cars.com

nissan buyer

Oct 1, 2012

I hate buying a car but the staff at Baker North did a good job at making the car buying process pain free, it was a great experience. In 2008 I ended up buying a nissan altima and I love it. The staff here is always very prompt, professional and friendly.

ricky davidson

Oct 1, 2012

Service here is better than any other Nissan dealership I have been to. I purchased a Quest from here 5 years ago, have had it repaired a couple of times, no complaints at all. This is a very credible dealership.

Dianne

Oct 1, 2012

Excellent service, promptest, everyone that works here is professional. they make you feel like they really care about me and my car. I am considering buying another Nissan and when I do I will definitively come here first.

sarah jones

Oct 1, 2012

I have a nissan pathfinder and I've been coming here for 7 years. I did not buy from this dealership, only get the car serviced but they take excellent care of me. Honest staff is the main reason why I keep coming here.

Noah S.

Oct 1, 2012

Purchased a Nissan Sentra from this dealership, good service all around. I bought from gabriel hernandez and I recommend giving this place a try. I have no issues what so ever with my car or with the staff here.