Bachman Volkswagen reviews

Catcrazylady

May 9, 2016

Recently I had a tire issue and had went back to the tire company I purchased from ( a very well known tire store) who believe it or not.. Couldn't find the slow leak.. I had a good friend who recommended Bachman Volkswagon and I took their advice! I was treated like family from the first call to getting promptly in.. They found that I had a nail inside the wall of the tire within a short time.. I knew I was going to need new tires soon, so went ahead and got all 4 done.. I was so impressed with their prompt professional service, I'd gladly recommend my family and friends to them with no hesitation!

Mic

Apr 28, 2016

Saw the ad for a '16 Golf R and I was immediately contacted by Drew Redmond. I was very skeptical doing a long distance transaction (I'm from Illinois) but Drew assured me that what we've negotiated over emails/phone calls will be exactly what the final deal would be when I come in. Drew was very transparent and kept me in the loop at all times; excellent customer service and always responsive even during his off hours! Drew is not your "typical" car salesman; he's straight to the point and does not beat around the bush.Drew made this car buying experience very easy. He also assured me that he will get me the amount they promised for my trade-in provided that the condition of the my car was very good (which it was). Drew stuck with me the whole time and made everything happen so seamlessly. Finance mgr David Wilson was also great (although the APR with the pre-paid finance charge was a little misleading) and easy to deal with. I definitely would buy a car from them again especially if it's with Drew!

Bill

Apr 22, 2016

I can't say enough about Drew. We have purchased 4 vehicles from Drew over the past couple years. He is a straight-shooter, fair and his integrity is impeccable. Thanks Drew!

cpyecpye

Mar 30, 2016

John is, in my opinion, what a car salesman should be like. No hard sell but plenty of information and help deciding on which particular model I wanted - and bought. When I picked the car up he explained all the technology and introduced me to the people in the service department. Again, no hard sell to use Bachman for service, but helpful if I ever do.As to price: I had gotten a certain price from the car buying service (which Bachman knew). However, they let me know from the beginning that their price for the car I wanted was LESS than the car buying service price. I've had dealers tell me their price is more because blah, blah, blah, but never less. Very impressed.Finally, there were some wrinkles on my end (nothing to do with them). They worked with me to iron them out in a very, very, fair manner.Couldn't be happier with John specifically or the Bachman dealership in general.

Beetle_Friend

Nov 13, 2015

From the moment I decided to buy a new car, I new that I would buy one at Bachman Volkswagen. I knew because of the great service from all of the Bachman Volkswagen staff that my wife and I received the last time we bought a new car at Bachman Volkswagen. I saw the car online that I was interested in, and when I got off of work that day, I went to Bachman Volkswagen to take it for a test drive. When my wife and I got to the car lot and got out of our cars we were immediately greeted by Byron who was very friendly and knowledgeable about the cars that were at the car dealership. After taking the 2015 Volkswagen Beetle for a test drive, knowing that the car was priced right and working out the details of the car with the financing staff; I bought my first new car, that was also like my wives first new car many years ago, a Bachman Volkswagen Beetle, I have loved my car ever since the day I drove off the Bachman Volkswagen lot with many smiles on my face and I plan to have many more smiles throughout the years to come, Many thanks to all of the great staff at Bachman Volkswagen.

Jeff - Jetta TDI 2014

Oct 28, 2015

I called the dealer a few days in advance to setup an appointment for Saturday service. Arrived about 30 minutes before appointment. The service department did an inspection of the car and found a nail in the rear passenger tire. Thought I would have to pay for the tire replacement. Talked with Drew our salesperson and he thought we bought extended service. Ended up we had and the repair was taken care of and under warranty. (No cost out of pocket for the work performed.)This was my first service with Bachman and it was what I expect. Customer waiting area was not bad. I plan to use them for all my service needs. The service department was going through some changes at the time of the service. This did cause some issues with paperwork but everything went vary well.

Kygirlification

Sep 17, 2015

The staff at Bachman VW are great! I had the pleasure of spending the afternoon with a fantastic salesman (Carter). Very friendly, personable, professional and helpful! He genuinely wanted me to have a new car and was willing to (and did) help with everything he could to make that happen. I couldn't have asked for a better car buying experience!

IrishRose

Sep 1, 2015

I was searching the Internet on a Sat. morning for a "new" used car and found a 2013 Kia Soul on the Bachman website. Tom Vidulich called me that morning and after emailing back and forth my information I came in for a test drive Monday afternoon. My sales person was Christian Tolentino and he did a great job of answering my questions.The entire process was very pleasant. I didn't feel any pressure to purchase. Once I made up my mind to buy the car the financing process was easy to do. David Wilson (Finance Manager) handled all of my questions and reviewed all options/services that were available to me. I can't say enough about how smooth this process was from trading in my car to the purchase of my "new" car, it only took 3 hours form the time I walked in the door till the time I drove off the lot with my car. It was even detailed to perfection before I brought it home. The entire team was very courteous and professional. I couldn't have asked for any better service. It was definitely Haggle-free. Bachman VW rocks!!!

dkj007

Aug 28, 2015

I was turned off to the idea of buying from a car dealership a few decades ago, after my first experience buying a car. My disappointment with dealerships had remained pretty consistent, until having worked with Drew Redmond and his team at Bachman Volkswagen. Drew - You were an absolute pleasure to work with Sir. Thanks!

Larry C

Aug 13, 2015

Bob Shewalter was my Sales Rep at Subaru, he was able to show me cars at VW. I was so impressed that you guys put the customer first and the relationship that Bob and I had built. I DID NOT want meet another sales rep and tell him my story. I'm glad Bachman VW/Subaru work together to put ME first and not let some "sales process" or rules get in the way of my buying experience. Bob is top notch. I didn't need a VW "expert" or even a Subaru "expert"...I needed a rep to rep me within Bachman and get the deal done. Bob took care of it and was like buddy along for the ride.

vdubhappy

Jul 26, 2015

Completely satisfied is a phrase that comes to mind after my buying experience. From my dealings with Sam Kennedy, my internet contact, too the overall experience of meeting and working with my sales agent Drew Redmond. Drew is a courteous and hard working young man who made sure that my questions were answered in a prompt and timely fashion. Considering I ordered my car he took the time to keep me updated on my cars status until actual delivery to the showroom. I am very satisfied with the interaction that I enjoyed with Drew as well as the other staff that helped with my purchase. I've already recommended them to a neighbor who is impressed with my VW Sportwagen!

joesph

Jul 26, 2015

Everyone treated my wife and I like family. They made our car buying easy and pleasant. A big thanks to the whole sales staff and finance staff. Excellent job.

Rita

Jul 16, 2015

The car was ready when I arrived for the test drive. My experience with Mr. Tolentino was smooth and pleasant. Even though I had done a lot of research on the car, Mr. Tolentino was exceptional in explaining all the features and warranties of the vehicle If the need should arise to purchase another vehicle I will most definitley purchase it from Bachman and because of my pleasant experience will recommend Mr. Tolentino and the Bachman VW Dealership to others.

Val

Jun 19, 2015

Overall..an excellent experience after a approximately 4 hour drive. The car had been prepped, drove out front, and ready to test drive. All the people at the dealership were kind, and friendly. A special "THANK YOU" to Tom Vidulich to all the informational phone calls, expert conversation, and multiple email contact. I would not have decided to make the drive if not for his help! Second person who deserves a special "THANK YOU" is to Jason Hutchings, whom made sure the car was pre prepped, and ready before our arrival. He answered any, and all questions with knowledageable information. Stayed in contact with us the whole time (approx. 5 hours) at the dealership until our departure, and updated us frequently on what was needed to be completed (including whom to talk to) for purchase of said vehicle. Top honors goes to both of them! Be careful of the extended dealership warranty offered which can raise payment cost + add months on a loan. Know exactly what you are purchasing, and the monthly increase in payment cost. Cannot comment of their repair service at this time.

Robert.Mohler

May 30, 2015

I made appointment several weeks ago for the first serving, 10K 9AM Saturday morning. After arriving at 08:35, I was second in line. While waiting in line I spoke to the diver of the first car who told me he didn't have an appointment. At 09:03 the garage door was opened and we drove our cars in. A representative went over to the first person in line and started to assist him.. I stood there for a couple of minutes turn around and saw another representative helping the third car in line? Both reps went inside after a few minutes I walked in and ask the question exactly how does this work? The customer (number 3) apologized and said he had told the VW representative I was next but the rep had stated not to worry about it. While waiting I overheard another customer saying to this same Bachman rep he was going to call the manager to complain. The rep replied that today was his last day; he had excepted a position with BMW. After waiting several hours I was fanally told my car was ready. I was given the keys to my car and went out to drive away only to find the radio was on and would not go off! I went back in and another another rep came out and was unable to shut the radio off after trying for several minutes. After another 20 minutes they were able to resolve the problem I was told by reinstalling a software update. No excuse for handing a customer the keys after servicing a vehicle without insuring the vehicle was ready. I won't not be back.

JoAnn

May 13, 2015

Even after being stuck on I 65 for over an hour and getting lost in Louisvile, I have to say that this was the most positive car purchasing experience I have ever had. In the past I have left dealerships in bad need of a shower after dubious encounters with your stereotypical car salesmen. I've heard rumors of ethical car salesmen but had decided that if they truly existed they were as rare as unicorns. Les Hudson was the epitome of what every salesman should strive for. He was professional, knowledgeable and very personable. I love my car and am confident that my positive experience through the purchase process only adds to the good vibes emanating from my Beetle.

new vw owner

Mar 26, 2015

We looked at cars at 5 other dealerships. They were terrible to deal with, gave me a headache and made car buying a dreaded chore. Bachman was up front with everything. They were very easy to deal with and made car buying enjoyable.

Mike

Mar 3, 2015

helpful in every way and did what they said they would do. also left me with some extra perksgreat experience

William

Feb 27, 2015

Les Hudson was a pleasure to deal with. Very personable, professional and all around pleasant sales person. Explained everything thoroughly throughout the buying/closing process. As much as buying a car hurts normally, our experience was a joy. The finance officer was a joy also, very thorough and polite. He took a lot of time explaining everything. We even bought the extra protection thanks to his explanation.

Margaret

Feb 25, 2015

I really appreciate the express service for emergency repair situations like my low tire pressure due to the extreme cold. I am grateful for the recommendation of replacing my battery which most likely saved me from a breakdown situation in this bad weather.

Brady

Feb 24, 2015

Everyone involved in the buying experience was very kind and helpful. Any question I had was answered. I got a great deal on a 2012 Jetta!

Lauren

Feb 24, 2015

Nice people, very understanding and helpful. Despite it being way overpriced and up-priced there, the advice and help was amazing when I picked up my car.

Brandon

Feb 21, 2015

My sales person, Les Hudson, knew what I was looking for, and made it happen! Incredibly friendly, helped me through the whole process, and answered any and all questions. I love my new Jetta, and would highly recommend Bachman VW to anyone looking for a new car!

Clifford

Feb 20, 2015

no pressure from sales team. everyone very knowledgable. i heard about 10 times that the bachmans care about us. i heard about 12 times that the bachmans want me to know about what it is that i am buying. even after the sale was complete, john went through the whole car with me to educate me on my new car.

Cheston

Feb 17, 2015

The casual, low pressure sales approach. 2 sales people worked together over our multiple visits. And they were very friendly.Watch for your # of payments to be increased to sell you an extended warranty without raising your payments as much. Looks like a good warranty, but make sure you know what you are really paying for it.

Mary

Feb 15, 2015

As always, Roy and the VW "Care Team" provided on time service with a smile and an explanation before, during, and after the service was completed.

Ann

Feb 14, 2015

Great, friendly staff who are competent in their fields.Amanda Hayes has always treated my car as her own and she is efficient in her service. The courtesy shuttle is top notch. It is quick, easy and very convenient. The automotive service is performed in a quick and professional.manner.

Brian

Feb 12, 2015

Sam was great! Henry was great! We wanted a good deal and we felt like these guys worked with us to get that.

Alexa

Feb 11, 2015

They were very attentive and the finance office is amazing! Offered good and beverages by many different salesman while waiting.

Michael

Feb 10, 2015

Quick and Excellent Customer Service..>When I called to schedule an oil change I was notified of the recall my car had listed and added to the service.

Wanda

Feb 8, 2015

Staff very helpful and very exact in information. Service was very timely and complete. I've always had great experience with this dealership.

Elizabeth

Feb 6, 2015

I was very pleased with the service I recieved. I never felt pushed into buying a car that either I couldn't afford or didn't want. I appreciated everything that my car salesman was able to do for me and I feel that his professionalism was unmatched to other dealerships I had visited during my car buying experience.

Patricia

Feb 5, 2015

No one was pushy, or on top of you. They let the experience be simple and easy. John and Josh were excellent made for a quick andeasy process

Christopher

Feb 4, 2015

Drew Redman was an outstanding salesman to conduct business with. He was very professional, polite, appeared and felt very sincere, and he treated me very well as a customer.

Lisa

Feb 3, 2015

The person who assisted me explained everything thoroughly and advised of any problems, to get authorization from me, before any additional work was done. He was very friendly and helpful. Service was fast, I didn't have to wait long.

Stephanie

Feb 3, 2015

Amanda always takes excellent care of me and my Passat! The dealership where we purchased our car made a mistake on our extended warranty coverage and Amanda went out of her way to make sure it was corrected so that the labor and parts to repair my door latch were covered as they should have been.

Richard

Feb 3, 2015

The sales Agent Donna Ashley, and the entire staff were very helpful, knowledgeable, and friendly, I would suggest it to friends, and family members.

Alexandria

Feb 3, 2015

My husband was the initial person to come in to Bachman and was put into contact with Steve. Steve brought my husband into the office to look for cars instead of leaving him outside to meander in the cold (as was done at competitor's lots). I met them both at the dealership and was greeted at the door by Steve who was very polite and put me up to speed about what was going on. When we all went to test drive a Chrysler 200 and VW Jetta, Steve went ahead and warmed the car so that it wouldnt be cold. Steve took the time that he had set aside for personal matters to make sure that we got the vehicle that we wanted. I appreciated all the help that we received - everyone was well informed about their jobs, great service, and communication with the customer about what was happening.

William

Jan 29, 2015

Everyone was professional and courteous. And, most of all, honest. The salesperson who helped us was new to the buisness, but her professionalism and honesty earned Bachman a new customer. She did well!

Stephanie

Jan 29, 2015

I loved that they went the extra mile to make sure I got the exact car that I wanted. They did not hesitate once they heard what I wanted, they immediately took the necessary steps to ensure I got my car, to my exact specifications. They did not try and sell me what was on the lot, knowing that what they had wasn't what I wanted. They kept me in the loop on every step throughout the process.

Dorothy

Jan 29, 2015

Our sales rep John, was extremely helpful and knowledgeable. We enjoyed working with him! Would definitely recommend both your dealership and John.

Robert

Jan 29, 2015

fast service and friendly staff. This was my first visit and it won't be my last. I will drive the 20 miles to get my car serviced.

Eileen

Jan 27, 2015

The customer is given great amounts of attention at the beginning when you bring the car, in the middle as the mechanic finds problems and then a follow-up call the next day to see if everything is satisfactory.

Jerry

Jan 27, 2015

I was kept aware of what was being done. As always everyone in the service department is great and very helpful. They always do their best.

Cordell

Jan 24, 2015

Les Hudson is a great asset to your company. This was the fourth VW we bought from him. I will buy my. Ext one from him as well.

Jeffrey

Jan 23, 2015

Very thorough about what type of services would be performed and also about upcoming recommendations. Also were not pushy when suggesting other services needed in the future.

Paul

Jan 23, 2015

Got in and out in a timely manner nothing more to really say I just had the oil changed thanks

Judith

Jan 21, 2015

Dealing with Amanda who does exactly what she says in our conversation regarding scheduled maintenance , etc., in a pleasant, timely, professional manner.

Jessi

Jan 21, 2015

Your employee, Amanda, is one of the primary reasons I continue to bring my car to Bachman's service department. She is very thorough, professional, courteous, and kind. She is quite knowledgable and makes sure my car is repaired correctly and on time. She always communicates promptly and makes a follow-up phone call. Kudos to her!

Mary

Jan 18, 2015

All is well at Bachman. The staff is knowledgeable, kind, and I enjoy being there even if the wait is 1 hour +. I always know they are working hard to get my car serviced and back on the road in excellent condition. They provide all I need while I wait for my car: coffee, internet, comfortable surroundings, and a clean bathroom. Can't think of anything to improve on that.

Mark

Jan 16, 2015

Easy!Easy to make appointment, easy to get the time I needed, easy pick up, easy understanding of what my charges were going to be, easy payment with the cashier (thanks for our rewards, too) and the staff is easy to talk to. They even know our name when we walk in the door.We especially appreciate that Roy Will called us about an irregularity with the overall inspection of our vehicle.There was a "bubble" on a tire that we purchased elsewhere. We were alerted in time to go to the tire shop and have it replaced the same day. This could have been a disaster waiting to happen during cold and perhaps dangerous weather. Thanks Everyone!!

Marge

Jan 16, 2015

Everyone was very professional. They answered all my questions and kept me informed as to the progress on my car's service.

Daniel

Jan 15, 2015

Amanda and everyone were polite, professional and efficient, and got me back on the road earlier than promised! Thanks guys!

Chuba

Jan 15, 2015

When initially speaking with Josh, he was up front about pricing and took immediate initiative to attempt to work with me on pricing pertaining to the car I originally called about. Despite not being able to get me the price I wanted on the original car, I appreciated Josh's prompt callback and concise directness. When I showed interest in another VW CC in their inventory, Josh called me on the first available business day. He made an effort to thoroughly listen and understand my circumstances and was willing to accommodate me financially and logistically in order for me to realize my purchase. Josh E. was instrumental in assisting me with any confusion I had over customer information processing and communicating with my loan office. Thane showed an exceptional level of consistency in his communication with me. He was able to adapt to my form of dialogue on a daily basis and made sure that I was confident in my buying decision. There are a number of ways, as an out-of-state buyer, that this entire experience could have gone awry and I'm very thankful and appreciative that the staff at Bachman were able to make this transaction as smooth as possible. Even their sales pitch for their extended warranty did not make me feel bullied or cornered. It was evident that they have a higher standard of customer service ingrained into their sales formula and they were will worth the money.

Dave

Jan 13, 2015

I did not buy my new car at Bachman but did make the purchase locally. I have been to the dealership twice for service work. The first time I needed wiper blades and Roy asked me to pull into the bay so he could install. He thanked me for my business and would not allow me to pay for his services. My second experience was also with Roy. My wipers quit working and we were expecting freezing rain. Roy worked me in immediately and in less than 30 minutes I was back on the road with functional wipers.Roy is an asset to your organization. I will have my car serviced at Bachman from this point forward.Please congratulate Roy on a job well done!

Eugene

Jan 13, 2015

I was very well informed about every step of the process and my service manager contacted the dealer (Swope Clarksville) I bought my car from to find out about my extended warranty to save me money on the repair since I did not have the paperwork in the car. That's going the extra mile in my book.

Lira

Jan 12, 2015

I needed a quick check and they got my car in right away and everything done within 30 minutes. They showed me the filter that needed to be replaced and explained the cost in advance.

Thomas

Jan 11, 2015

Ryan Hutchings went 'above & beyond' regarding customer service. He answered all my questions and handled all my issues professionally.

Joanko

Jan 10, 2015

The shuttle service , in 15 years of doing business with Toyota I had never received such a profesional and friendly customer service like the shuttle service from VW. Friendly and a professional guy. Excellent service !!!

Katie

Jan 1, 2015

Carter made everything as easy and simple as possible throughout the entire process. He made sure I found a car that I loved!

Tim

Dec 31, 2014

All of the staff that I dealt with were extremely helpful and willing work with me on any questions or concerns I had. At the same time they were very patient and never pushy.

Sherri

Dec 31, 2014

It always has almost a family like atmosphere. The guy who has gave me a ride remembered me from a previous ride. And as always Amanda Hayes made sure I was taken care of. I really think she is very knowledgeable and professional.

Gilbert

Dec 30, 2014

Having the shuttle while I was waiting was an amazing perk. And Paul was a great guy to talk to.

Nicholas

Dec 30, 2014

They were very friendly and honest about the car buy experience, they took the time help me understand both the bank and dealership perspective on the prices, once that was understood the we begun the negotiation process of purchasing a car.once purchase was complete they explained every detail of the warranties and features of the car.

Jetta

Dec 27, 2014

This was our first experience buying a Volkswagen and we are very excited about this new vehicle. The salesmen were great, not pushy or overbearing in any way. We drove the cars we were interested in and were not coearced in any way to try something we weren't . Our care was delivered in a timely manner, and met our expectations. Thank you for the good experience.

Kamala

Dec 27, 2014

I really liked how the workers there approached you with a very kind and not so pushy way. They listened and then let us drive what we were interested in.

Chris

Dec 24, 2014

I've always been very satisfied with my previous Bachman service experiences. I must have hit the dealership on a crazy busy day because I had to wait to speak to my scheduled service advisor almost 15 minutes even with an appointment. Based on my previous history with the dealership, I think this was an unusual situation and it will not influence my decision to continue to have my vehicles serviced at Bachman.

Timothy

Dec 19, 2014

I was able to get the work done without having to hassle with a lot of paperwork or documentation. I appreciated the fuel door recall having been looked up and fixed. I wouldn't have known about that otherwise.

Keith

Dec 19, 2014

called to schedule my 20,000 mile service...Ja scheduled me for the next day and they got it done promptly. Ja is GREAT!

Jeffrey

Dec 19, 2014

Quick, kept me up to date with service and got me out the door by the time I needed to leave. Friendly service.

James

Dec 16, 2014

Les and the rest of the team at Bachman weren't pushy at all, and they were available to answer questions whenever. Very professional team and took care of me very well.

Kelly

Dec 16, 2014

This was my first time purchasing a vehicle by myself, and I was very satisfied with those that helped make the process easy. At one point I was very confused and some paperwork had to be reconfigured, but the employees were understanding and patient with me, which I appreciated very much.

Nancy

Dec 16, 2014

took care of me right away, shuttle ride with Paul was great, they called once the car was ready, they washed the outside of my can, and gave me chocolate :)

Amy

Dec 16, 2014

Everything was great! Drew Redmond was awesome and answered any and all questions for me. He went the extra mile to find out different prices for different cars. Drew took the time to get to know me and give me the best possible solution for my situation.

Robert

Dec 15, 2014

Amanda always makes sure that my EOS always has the best care and servicing. She is the only reason I still go to Bachmann at all. The sales staff is disrespectful and incompetent. Never return calls. I have been trying to get information about the 2015 EOS with no success until Amanda found the information I needed. She treats everyone I send to Bachmann especially my mom. Amanda is the only person at that dealership my mom trust. Thank her for her excellent customer service. Bob Reves

Ryan S.

Dec 15, 2014

No pressure sales team. I felt the sales personnel were honest and upfront. Price was very attractive. I have not had to service the car yet. This is a TDI with 6 speed manual. Mileage is amazing (Average 42mpg overall, with over 50mpg average on highway). Power is impressive, especially considering the fuel efficiency.

Daniel

Dec 13, 2014

Everyone was very professional. John seemed very in tuned with our car needs and directed us to the car we purchased when we first got there. He allowed us to test drive several cars, had them pulled up, warmed up and ready when we returned from the previous drive.

Kathy

Dec 11, 2014

Loved the kind sales person that helped me. I think it was Jennifer and she came out to help when it got backed up even though she looked really busy. Also LOVED the complimentary car wash. I've always wondered why my other dealership didn't offer that.

Pat

Dec 9, 2014

Without an appointment, the timeframe for repairs was more than satisfactory. The analysis for repairs were most friendly and through. Hospitality all around was warm and friendly.

Peggy

Dec 6, 2014

The atmosphere is very welcoming. You located the car I wanted and promptly negotiated a dealer trade. I believe the pricing was fair.

Ryan

Dec 4, 2014

Bachman VW has always been great with service. We have had several VW's over the years. I drive a ton for work and seem to regularly visit the service department for oil changes and flat tires (Fun I know!)!! Amanda my direct contact at Bachman is wonderful! Also if you are waiting around for a while getting work done, they have a nice break area and if you can work remotely you are good to go!

Brandon

Dec 4, 2014

My experience with Less was more than a great experience. He was attentive and made me feel extremely comfortable while purchasing my first car.

Christina

Dec 3, 2014

John was great and explained everything about how the car worked which I had not ever had anyone do before.

Susan

Dec 3, 2014

My salesman, Steve Ullman, was very personable and extremely helpful in making sure I knew all the 'bells and whistles' on my new Passat before I drove off.

James

Dec 3, 2014

They were friendly and made sure to check for recalls without me even asking them to. That's going the extra mile.

Gerald from Sacramento

Dec 3, 2014

Bought a 2015 VW Golf TDI. Carter and the staff made this transaction very pleasant. No pressure, no nonsense, price was stated up front and was as advertised. I needed a means of transporting the new car home as I live 2.5 hours from Louisville and did not have a driver, I didn't trade the vehicle that I was driving in, the other sales people made arrangements for me to rent a dolly near the store. The finance manager was very good, found the financing with terms and rate that made this purchase possible.Carter has called me twice to see how I was doing with my new car.

Ryan

Nov 26, 2014

Friendlyness of your staff. No pressure atmosphere. They also clearly and accurately described the price of my vehicle and the payments based on the loan I would acquire. Additionally, Jim was a very pleasant salesman, he went above and beyond showing me the bells and wistles of the golf that I purchased.

Danielle

Nov 26, 2014

I was please with you complimentary shuttle service & especially the driver, Paul. He went out of his way to call me several times during the day to see if I would need a return trip. All staff was very polite and helpful.

DAVID

Nov 25, 2014

From the beginning to driving out i was treated with respect. We negotiated on the trade value and the '14 Passat TDI. Carter communicated clearly the features of the vehicle. The finance office was vert good, and all terms were clearly defined even to the point of some redundancy. Since the purchase i have visited the store with questions and purchase of a couple of after - market items. The level of concern for the customer remains top notch. By the way the car is great.

Denise

Nov 24, 2014

The service manager was courteous, professional and understands all the nuances with new cars, .i.e. that light that comes on when you accidentally turn on the cruise control (Who invented that symbol?). She didn't give me that crazy look because I named my car (Klaus Von Volkswagen).Also liked the coffee!

Brigitte

Nov 24, 2014

Amanda Hayes is a pleasure to work with, and so is everyone else I interact with at the Service desk.

Robert

Nov 22, 2014

The staff was extremely helpful. And Alicia was exceptional.Paul took me home and brought me back and I couldn't be more appreciative of his service - extremely accommodating.

Tracy

Nov 21, 2014

My sales associate (Carter Hancock) took the pressure off of buying a new car. He helped me understand the cars I was considering and gave me ample space to make my car buying decision. I had researched several small cars and was happy to have both of my top choices on the lot to compare in person.

Cary

Nov 20, 2014

Pick up driver came to my house so I could retrieve the car. This made I'd easier on my wife and I. Thank you code offering this service.

Joseph

Nov 20, 2014

I didn't have an appointment. They worked me in very quicklyand completed the job in a very short time. Every one in the service department was very friendly

Shannon

Nov 19, 2014

Amanda is a tremendous asset to Bachman! She is ALWAYS cheerful and willing to help. Her knowledge of the vehicle is incredible! Everyone that I encounter anytime I bring my car in for service makes it a positive experience.

Ghufran

Nov 16, 2014

competitive sales price of the vehicle, and sales person explaining all the info related to the vehicle.. and Finance person JOSH took care very well in securing the good rate to finance the vehicle.

Ken

Nov 15, 2014

1. Sam kept in touch with us, without hounding us between our initial meeting and our purchase.2. No hassle pricing and realistic trade in value offered up front3. Everyone was friendly and respectful to us

Jacob

Nov 13, 2014

I liked that Drew (salesman) provided a reasonable price on a car within a few minutes of me sitting at his desk. It was comparable to what my internet research said I should pay.

Rebecca

Nov 13, 2014

Our salesman never showed any frustration, in our pursuit to find the "right car for us". We also like the laid back way we were dealt with at Bachman, versus some of the others, who though they acted professional, still made you fell like you were on the TV show, "Deal, or No Deal". In that other guys showroom, we kept expecting to see Howe Mandel walk out with keys to some box.

Brian

Nov 12, 2014

Josh Edgar worked with/for me like he knew me personally. I currently have credit issues and he worked 2-3 days to get my deal done. I had already been turned down at 2-3 dealerships. That didn't stop him from trying his best. I really apreciate how hard he worked for me and how he kept me informed of what was going on with my purchase. The vehicle that I bought I saw online. I completed the financing then test drove then signed paper work. Everything went smoothly. This is a really good dealership to buy from.

Anna

Nov 11, 2014

Everyone was so pleasant and nice to me. Enjoyed seeing Les and visiting with him. Ryan took such good care of me as I had my car checked out. Paul shuttled me back and forth so I could have lunch. Appreciate such good service!

Virginia

Nov 6, 2014

Roy and crew were excellent. Very friendly and made sure that every issue I had was addressed. They even went as far as to help clean the Blue jean stains out of my seats.

Clayton

Nov 3, 2014

It's clear that Bachman cares about their image. I feel that they always take the extra step to assure that I'm satisfied with everything. Lot's of personal attention to details.

Marta

Oct 30, 2014

Alicia called several times to keep me apprised on the situation. Allowed me to extend rental when my meetings ran over and finally, saw that the car was washed before returned.

Deborah

Oct 30, 2014

The salesman were very knowledgeable and honest. They were not pushy and reassured us that we were making the right decision. I will always be a Bachman customer.

Shannon

Oct 29, 2014

The sales team was friendly, professional and wasn't pushy. The sales team listened to what I wanted and did not try to pressure me into a sale. I despise car shopping, but your team - specifically Monserrat at Bachman VW - made this a very pleasant experience

Richard

Oct 28, 2014

Our salesperson Steve Ullman was the thing that made our experience so gratifying. He was not pushy and listened to all our concerns and went out of his way to get what we needed to make us buy a new car.

Patricia

Oct 27, 2014

As before, exceptionally considerate and polite. Finished ahead of time. Brought the paper work to the nearby Dairy Queen for me to sign as I finished a late breakfast. Delivered my car to the Dairy Queen door!

Taylor

Oct 25, 2014

I had some miscommunication during my initial service, and the whole team made sure I was treated correctly and the the problem was taken care of. I would really like to thank Alicia, Jennifer, and Brian Davidson for all of their help.

Autumn

Oct 22, 2014

The ease of dropping off my vehicle and receiving a ride to and from my office was wonderful, thanks to Paul for that ride. Roy Will was kind and helpful to me as my service consultant. Thanks for both these men for making my trip to Bachman VW a great one!

Carol E

Oct 18, 2014

Everyone at the service desk was very helpful. My car was brought in unexpectedly.The service department was able to get me in and do the lengthy repair ahead of the predicted time. One note..my repair was quite costly and I was surprised to see that my car had not been washed.

Christopher

Oct 17, 2014

Our salesman Drew was excellent, it was the second car we have purchased from him. Henry and Josh went above and beyond on financing to make it possible.

Darrell

Oct 14, 2014

Soon as I walked in I was greeted by a person very well knowledge folks there salesman Carter outstanding man was a big help finance guy too

Sarah

Oct 14, 2014

Sam made the whole experience easy and enjoyable. Fantastic customer service. I'll be sending my friends and family to him for their next car purchase!

Kaitlin

Oct 14, 2014

This was the easiest most stress free experience! Les Hudson was extremely helpful, honest, and professional. Josh, the finance manager was very thorough and took the time to explain everything in detail and answer any questions that I had. Both of these gentleman were awesome! I couldn't have asked for a better experience!

Abigail

Oct 11, 2014

My service advisor Ryan was great! Very informative and timely with updates on my vehicle. He even gave me a ride back to my work when the shuttle driver was not available. Great service!

Kirk

Oct 7, 2014

I really liked how Donna worked with me. She saw that I was nervous about buying a new car and wasn't going to tolerate any high pressure sales, so she talked to me like a normal person. It was like having a friend with me to make the purchase. She did a great job!

TK

Oct 7, 2014

Drew Redmond gave us a great sales experience by focusing on the information we needed and not the sale. We felt very comfortable with our purchase and more importantly felt it was an excellent fit for what we needed. The routine maintenance on the vehicle has been top notch so far also as Roy in the service department is very customer friendly and dependable.

Tamara

Oct 2, 2014

The girl at the customer service (I apologize I forgot her name I think it started with an "A") she was very knowledgeable and pleasant and did everything to make sure we were happy when we left. Kudos to her. 5 Stars

Cindi

Oct 1, 2014

Drew Redmond is top notch. He was wonderful to work with and provided information that was instrumental in the decision making process. While I generally hate the thought of buying a car, the overall experience was very positive and I'd highly recommend Bachman.

Madison

Sep 30, 2014

Drew knew a lot about the Golf. He was more educated than any other dealer I had spoken to regarding my 2015 TDI.

Richard

Sep 28, 2014

I have been having a lot of electrical intermittent problems. Every time I bring the car in on a tow truck, Amanda is right there to help me out. The problem gets diagnosed and the parts ordered. Bachman service has improved vastly over the past several years. Amanda has had a lot to do with that change.

Jeffrey

Sep 27, 2014

Everything. Friendly, courteous and professional staff. The work is done promptly and correctly, and they never try to sell me something I don't need. I pre-authorized several items if I needed them. I would not have questioned these items if the service department had said I needed them. The service department said I did NOT need the items I had pre-authorized thereby saving me a couple hundred dollars at least.

K.C.Magic

Sep 27, 2014

We had seen several commercials about the Volkwagen specials on TV and then we started researching the hybrid Jetta. We really thought we were going to get a Prius, but decided we should drive the Jetta first. We worked with Drew Redmond, who is such a nice guy. He knows his stuff and takes more of the "information" approach as opposed to a swarmy hard sell, "What can we do to get you in this car tonight?"Drew was knowledgeable and also was able to work with Jeff Pence to get us a great trade-in allowance for our 2010 Corolla. We had gone to CarMax and they offered $9000. We had in our heads we wanted at least $10K and ended up with well over $11K, which was great.Drew took his time and really introduced the car to us, getting all the bluetooth set up on our certified 2013 Jetta hybrid! It's always a 3-4 hour ordeal to buy a car from start to finish. The good thing today was that it was fun talking and laughing with Drew, who is so good-natured.It's the second time we bought a car from this dealer, and without question, they will be the first one we go to when it is time for another car! Highly recommend it.

sinkfork

Sep 18, 2014

The crew at Bachman is very helpful in getting my car fixed when out of warranty. I had a High Pressure Fuel Pump failure at 139,000 miles which essentially totaled the car. When I called VW they told me they could not help me. The dealership was able to get VW to pay for the repair.If you have a TDI from 2009 or 2010, be aware that the HPFP has a weakness causing total failure. My car is the third into Bachman THIS WEEK for the same problem. VW has paid for this failure, but should probably issue a recall.

Virginia

Sep 17, 2014

Our salesman, Carter Hancock, graciously listened to our needs and asked us about our desired features. After hearing us, he pointed us towards the perfect vehicle! He didn't pressure us. He was gracious and patient. When we returned to purchase the car late in the afternoon on Saturday, he and the rest of the Bachman team worked to get our settled beyond closing time. Everyone was gracious, made us feel welcome, and met our needs. It was the best car buying experience I've ever had and I was dreading the task!

Betsy

Sep 12, 2014

Your service department is very efficiently run, and Roy, in particular, acted in a caring way about my safety before and after the appointment. Alicia was also friendly and most competent. Thanks to these folks, Betsy

Emily

Sep 11, 2014

Everyone was really friendly, helpful, and honest. Communication was great; I even got a call a few days after I bought the car to make sure everything was going well. I didn't feel pressured into buying a car, and I felt like I was able to take the time to make sure I was buying what I wanted.

Michael

Sep 2, 2014

I felt like I was being treated fairly by everyone invloved in the process. It seemed like they had my best interest in mind and were able to recommend models to me that matched my priorities. The financing, terms, and warranties were explained to me in very clear terms that were easy for me to understand.

Dave

Sep 1, 2014

Low pressure salesperson (Charlie Ogle) with some very good used product. There was a minor oil leak which they fixed even though it was not covered by the standard warranty (and we did not purchase any extended warranties). I would easily go back to this dealership and would (and have) recommended it to my friends. I originally went to Bachman because a friend in the industry (but not associated with Bachman) recommended them. A friend who is very particular also recommended them. I now understand why.

Julie

Aug 31, 2014

Not my first purchase with Bachman Group. Honest and not the stereotypical "car salespeople". Checked with bank as well and was a better deal, overall, to go with dealership financing.

Cathy

Aug 30, 2014

The person that worked with (Roy) did an excellent job of keeping me informed, checking on coverage under my warranty, and discussing options. This is the second time that I have dealt with him - he provides great service to your customers.

Ryan

Aug 28, 2014

We came in with a specific automobile in mind, weren't pressured into looking at something else when it was no longer available, and received prompt notification when a similar vehicle became available.

Robin

Aug 21, 2014

Exactly what I expected. They told me two hours and it took two hours. Comfortable waiting area and courteous staff.

Gina

Aug 16, 2014

John Vanderhoff was my salesman at Bachman. Though I showed up late in the evening on a Friday, he was still very helpful and allowed me to test drive the styles and stock #'s that I came to see. I did not feel pressured to commit that evening and was open and honest about my plans to test drive another brand. I returned to Bachman the following day to make my purchase. There was no comparison in the value offered for the price.

Nicholas

Aug 15, 2014

The service department and Alicia were very friendly and helpful. They kept me updated daily and as soon as they had information they shared it with me. They were upfront with timelines and cost estimates.

Ralph Will

Aug 15, 2014

This is the third VW i have purchased from Bachman and my fifth VW overall, and I can't understand why anyone would go anywhere else. I brought my Passat in to exchange for a Golf (downsizing seemed the right thing to do), but left with my second Jetta Sportwagen, instead. I couldn't be more pleased. Sam Kennedy listened to my expectations and explained all my options thoroughly and accurately. I am extremely pleased with my selection, and the entire process couldn't have been completed more smoothly. I am already thinking about my next VW from Bachman; hopefully, it will be the CC.

Andrew

Aug 13, 2014

Friendly people who worked with me to get the car I wanted. Very personable and knowledgable sales people. Sam, and J did a great job.

Amy

Aug 13, 2014

My overall experience yesterday was excellent, as usual. Mr. Roy Will of the VW Service Dept. was professional with his evaluation of my car's needs, kept in communication regarding issues that came up, and in the end had my car ready sooner than I expected.and washed! All of that with his great sense of humor! Also, Paul the driver was wonderful - dropping me off and picking me up. Actually, I didn't think I was going to need to be picked up but he gently gave me his card "just in case." He was right! All in all, Bachman always excels with great service. Which is probably why I'm on my third car from the dealership!

David

Aug 4, 2014

simple, straight forward, easy to understand process and no sales gimmicks. Salesman easy to talk to and made process painless.

Kimberly

Aug 4, 2014

Erin was wonderful! Patient, never pushy! Unique car buying experience! I felt I had a friend in the process, not someone trying to make a sale!

HappyVW

Aug 1, 2014

The staff at Bachman made everything easy for me to buy a new car. No one hassled me and Drew made sure he could get me exactly what I wanted. I was in and out within an hour.

Angela

Aug 1, 2014

I loved that the staff was friendly and knowledgeable. I also appreciated the fact that though it seemed busy, my car was taken back quickly and the service was completed in a timely manner. I also am pleased about the new rewards program in which I can earn cash back for having my car maintanced at Bachman.

1.8tjettagrl

Aug 1, 2014

Keeps taking away all 5 stars, but you all are excellent!! Thank you so much for being friendly. It's nice to have that. People who talk to you and let you know they will take care of your car like it's their own makes anyone want to come back!

Barbara

Jul 31, 2014

We were treated with respect from start to finish by everyone at Bachman's. Even the smallest details were addressed. Thane and Jay took time to explain and guide us through the process. I really appreciate that the car was clean and ready to go. The employees who take care of prepping did a super job.

Bev

Jul 30, 2014

After recently buying a new vehicle 6 months ago (not a VW) and having that sale totally botched I was ready to get rid of it as soon as possible but afraid to get burned again. Since I previously owned a Jetta I knew the reliability and was ready to jump in. Bachman had the best prices and selection, even better than closer to my home. I went in knowing exactly what I wanted, they had it and I drove away with something that 'fits' me better than previous car. I would HIGHLY recommend this dealership.

James

Jul 30, 2014

Drew was great. Car buying can be stressful and he took the stress out of it, leaving the excitement of a great dependable car.

BHamel03

Jul 30, 2014

After recently buying a new vehicle 6 months ago and having that sale totally botched I was ready to get rid of it as soon as possible but afraid to get burned again. Since I previously owned a Jetta I knew the reliability and was ready to jump in. Bachman had the best prices and selection, even better than closer to my home. I went in knowing exactly what I wanted, they had it and I drove away with something that 'fits' me better than previous car. I would HIGHLY recommend this dealership.

Barb/Steve

Jul 27, 2014

From the time we requested information online from Josh B. till we drove our Jetta Sportwagen off the lot less than 24 hours later, we were impressed with the helpfulness and professionalism of the Bachman VW group. Our salesperson was Thane and the long process was made easier with his attention to detail and willingness to address our questions. We never felt pressured or dismissed. Management has set a standard for an atmosphere of respect and quality and it shows in many ways. We are very pleased with our new car and are glad to know that any problems can be addressed with a phone call. One convenience that would have been nice would be more chairs in the large open main area. There were only 2 chairs and a small table tucked behind one of the show room cars. All in all, this was a good experience and we will speak highly of Bachman VW every chance we have. Thank you for being kind and caring as though we were the first customers you've ever had.

AHarmon

Jul 25, 2014

Everyone was very courteous. Completed service quickly and made sure I was comfortable while I waited.

Thomas

Jul 25, 2014

CARS.COM notified me that that Bachman VW in Louisville, KY had the 2014 Beetle convertible that met my specifications. Louis Wilberding, and Drew Redmond recognized me as a buyer not a shopper. They also provided me with product information I requested. The price quoted me wasn't the lowest I'd received but I liked the professionalism of Louis, and Drew.

Sue

Jul 24, 2014

The people were extremely friendly/ helpful. Amanda behind the service desk, and the two people at the parts counter were all wonderful. The quickness of getting my car repaired. The Bachman chocolates were delicious!

Robert

Jul 24, 2014

No high pressure sales pitch. Product spoke for itself. Sam was a great salesman. He's a keeper, take care of him! He will continue to make your dealership money.

Patrick

Jul 21, 2014

Wanted to comment on one of your employees, Cheryl Bryant. What a wonderful job she did. Very helpful, went out of her way to make sure we were satisfied with the service we received. I will definitely utilize your services again.

Benjamin

Jul 21, 2014

John was very responsive to my needs and questions. I never felt pressure from him at all. I also appreciate that the buying experience with Bachman was very easy. No big markups over invoice price.

Emily

Jul 18, 2014

Amanda kept me updated on the progress of my car.Also, she had my rental ready for me within 5 minutes of my arrival to pick it up. She was awesome!!!

Amber

Jul 17, 2014

Erin, our selles woman, was absolutely wonderful to work with. I went to many car dealerships and she by far with all my expirence dealing with car dealers, exceeded my expectations.

Hal

Jul 16, 2014

the service advisers like Cheryl and Amanda were outstanding and supportive of Customer needs. The flexibility to help an unplanned, out-of-town traveler was much appreciated.

Chad

Jul 15, 2014

Very knowledgeable, courteous and helpful sales and parts staff. Willing to take the time necessary for a family to make a well informed decision. Timely processing of all documents and great vehicle pricing.Drew was a phenomenal salesperson and absolutely will recommend and buy from again when/if possible.

Bonnie

Jul 13, 2014

AMANDA COULD NOT HAVE BEEN MORE HELPFUL, INFORMATIVE, COURTEOUS AND PERSONABLE, EFFICIENT!HIGHEST WOW CARD TO HER, AND PLEASE PLACE IN HER MERIT EVALUATION FILE!DAVID WORKED ON THE PROBLEM AND DID AN EXCELLENT JOB. I DO BELIEVE HE HADN'T HAD LUNCH TILL IT WAS ALL DONE. SOOOOO APPRECIATE GETTING THE MATTER TAKEN CARE OF ON A SATURDAY.PLEASE GIVE THE HIGHEST WOW CARD AND PLACE THIS IN HIS MERIT EVALUATION FILE!WONDERFUL COMPANY TO DO BUISNESS! THANK YOU

Rick Justice

Jul 13, 2014

I just purchased a used Dodge Challenger and I was very pleased with the whole experience. Erin Polley was very easy to work with and answered all the questions I had. This was by far the best dealership I've ever dealt with.

Trina O'Neil

Jul 12, 2014

The people were great and friendly. They were considerate of my time and kept me informed of the process throughout the repairs.

George

Jul 9, 2014

Called last minute and Bachman got me in the next day. Started work on the car immediately and had it ready when they told me it would be done. Extreme attention to detail servicing wiper fluid etc. this is an area where others fall short.

Laura

Jul 2, 2014

Salesperson, Service rep, and Financial salesperson very knowledgeable, ready to answer all of my questions and offered instructions. Erin Polley was especially professional, knowledgeable and sociable. With her advice, I made a great car purchase and I learned how to care for my car in the years to come. The people of Bachman made me feel included in the car manufacture and maintenance world, and that they were on my team.

Amber

Jun 30, 2014

My customer service liason was very personable and checked up on my multiple times to tell me how the process was coming along. This was nice since I knew how much longer I would be instead of just waiting.

Roy

Jun 28, 2014

Although the wait was long, the service was great. Due to the long wait and technician pulling the wrong vehicle before mine, the staff took care of the bill for my service and even have me a VW drinking bottle.

Greg

Jun 28, 2014

Service is prompt, service rep is courteous and informative, calls to update progress and inform me about items that may need attention.

Ken

Jun 27, 2014

My Sales Associate (Erin) was very friendly and knowledgeable on the VM line of vehicles. I've bought several new cars and this is the first time any dealership has afforded me the opportunity to take a vehicle home for the day in order to better assist me with my decision. The finacnce department was very helpful in helping me weigh options and in choosing the right option for me.

Sandra

Jun 26, 2014

I was greeted immediately. Person was courteous, prompt, explained everything thoroughly, and offered a place to wait and asked if I needed anything else other than the recall service.

Dion

Jun 26, 2014

Nice waiting area; liked that service advisor periodically come to provide an update/status of work being conducted on the vehicle.

James

Jun 19, 2014

I was greeted right away and was offered an oil change which I rejected but appreciated the reminder. I had a clean cool waiting area and was ready to go in less than two hours. The coffee and clean restroom were nice also.

Amamda

Jun 19, 2014

Everyone is friendly and straight forward. They go above and beyond to let me know what's happening with my car and answer any questions/concerns I might have. This visit they even took it to the body shop to get a quote on a scratch I had gotten. Top notch customer service

Patricia

Jun 18, 2014

My sales woman was excellent. She listened to everything about my new car. I will continue to use her as my car sales person. No matter what dealership she works for

Satisfied Customer

Jun 17, 2014

I just recently purchased a 2011 Honda CRV and absolutely love it!! Everyone at Bachman made it an easy and fun experience. As soon as we arrived we were greeted by Drew who was super knowledgeable and more than willing to help us. We never felt overwhelmed or pressured into anything which was very refreshing. When I came to pick up my car they made sure it was spotless! Thank you for such a great experience!

Larry

Jun 12, 2014

John V. was an EXCELLENT Sales representative for the Bachman TEAM!!!!!!! NO.1... All the staff that I dealt with were courteous, friendly.... May God Bless!!! Larry Cummins

Lee Tibbitts

May 7, 2014

I was looking for a new car and needed to be in a vehicle that was safe and fuel effecient, what a pleasure! I was never pressured and never lead over to a vehicle that was not in my scope, it was a great stream lined experience and everyone there was ready to help if need be. I will always purchase a vehicle from the Bachman team, I only wish that I had not purchased a car earlier for my wife in another state as she also would be driving a Jetta! Go take a look for yourself, I promise you will not regret it! Great brand, great inviroment fantastic group of people!

Angry Customer

Apr 24, 2014

I found a car that I liked at Bachman VW. It was a 7 year old used car. I went to Chase bank (my personal bank) to get pre-approved for the car. They told me that since the car was 7 years old I would have a hard time getting approved at a bank branch. They told me that I can apply for chase auto finance at Bachman's dealership. They also told me that if they approve the loan at my local chase branch, then they will definitely approve the loan through Chase Auto Finance at Bachman. My local banker told me that I had to wait 24 hours for a result from the local branch, but I could go ahead and talk to them at Bachman about purchasing the car. When I went to negotiate the price, they car salesman, Les, told me that we could try to finance through Chase Auto Finance on the car lot... like my banker told me. I spent the entire day negotiating the price and they told me I was finally approved for the loan. I decided to go ahead and get financed at the dealership. Les told me that "Chase wouldn't even approve your loan." but Huntington Bank did. I was disappointed because I wanted to finance through my bank and not Huntington... but I also really wanted the car. So I agreed to buy the car, financing it through Huntington. I sign the paperwork and the accountant at the car lot, Josh, tells me that Huntington gives Bachman some sort of special deal for signing people to Huntington Bank. The next day my local banker tells me that my loan was approved. I told her that it wasn't possible because I got denied through chase auto finance.... After calling Chase auto finance, I found out that my credit was never ran through them at Bachman and that they didn't even care to try to finance the loan through Chase... because they would miss out on a deal from Huntington. They lied to me... now I am jumping through hoops trying to set up payments with Huntignton bank... Did I mention that they gave me a worse interest rate than Chase offered? Also Huntington won't let you make a payment over the phone without charging you $12. I'll never buy a car from Bachman again. They are liars. If you do, don't buy one from Les... and definitely wait to hear back about getting pre-approved.

Mandarhaye

Apr 2, 2014

I was recently in an accident that totaled my car, and the pressure has been on since then to find one soon. Unfortunately, I didn't have the luxury of time to really research anything before I had to start seriously looking to buy. To me, the scariest part of buying a car was the idea of working with a salesperson who was out to sell me a car by any means possible- even if it meant extremely pressuring me or being downright dishonest. (I felt this was especially true in my case where the salesperson would know I was in a crunch where I HAD to buy a car.) After being to 4 other lots & talking to "slick" salespeople, I walked onto Bachman's lot expecting it to be the case there, too. I was so wrong! Drew came and introduced himself and it didn't take me long to judge his character is 180 degrees from the stereotypical used car salesman. He is passionate about the Volkswagen brand (which I knew NOTHING about) and I enjoyed learning why this brand would be a great fit for me. I then knew I wanted a Jetta, but I still wanted to make sure it was the RIGHT Jetta. That night, he found out about a car new to the lot & he researched it until 10pm to see if it was the right one for me! Then, he met me there on his day off this morning so I could test drive it. It was really cool because I could tell that he was just as excited to have found me the perfect car as I was. Needless to say, it's mine! I will be back to Bachman & will be asking for Drew in the future. But not for a while... I want to enjoy my Jetta first :)

dkh01

Mar 23, 2014

When I first visited Bachman VW in February 2014, I was politely greeted by Drew Redmond. I explained that I was researching various makes of cars and would not be making a purchase until March or April. I told him that I was interested in seeing 2013 program cars, primarily the Passat but would consider a Jetta. Drew was very knowledgeable of the models and patiently showed me both. After I left the dealership, Drew contacted me a couple of times via text or email, but his contacts were not obtrusive in the slightest. Oddly enough, on the day in mid-March that I had planned on calling Drew to arrange a test drive, I received a call from Drew informing me of a special that VW was running. When I met Drew for my appointment, he let me test drive both the Passat and the Jetta. Although I was initially interested in the Passat, I actually settled on the Jetta. I was very pleasantly surprised that there was no effort to up-sell me to the Passat. Drew seemed genuinely interested that I got the vehicle that I wanted. Furthermore, he even worked on his day off to obtain the VIN of the new Jetta so that I could pass it on to my insurance company.In summary, this was the lowest stress, most positive experience that I have ever had purchasing a car. I would recommend Drew without reservation and, based upon my initial sales experience with the dealership, would definitely return to Bachman in the future.

BethBlakely

Mar 18, 2014

I knew what I was looking for when I drove onto the lot, and I found it quickly. My new-to-me Kia Soul was a local trade, loaded with options and priced fairly. Even though it was obvious I loved it, Drew didn't push me to make a purchase decision that day. I needed time to drive around and look at more vehicles I didn't want and to "do my research."By the end of the day, I was exhausted from test drives and talking to much pushy salespeople, but I couldn't stop thinking about the Soul. I now had my heart set on it. I texted Drew, and even though the dealership had technically closed for the day, he stuck around to write up the deal for me. I greatly appreciated the effort and time.

SusanSeiller

Feb 26, 2014

My 10 year old VW Passat wagon was totaled in a head on collision in January .. Besides missing my beloved wagon, I will equally miss Roy Will's great personal and caring customer service. He shepherded the repair process and was a great communicator of what my car needed. He was always so considerate of any transportation arrangements that he could assist me with when my car was in the repair shop.Since I found myself needing to purchase a new car, I came back to Bachman.Drew Redmond was extremely helpful, gracious, informed and accommodating .His commitment to honoring my auto needs ( budget, lifestyle, safety, etc.) was evident throughout the shopping process. So much so, that although he represents VW ( and I had decided on a Passat), he did not blink when I changed my mind and decided on buying a Subaru from him. Drew was very patient with my need for time in my decision making process, and also very responsive to my closing timeline once I made my decision. Dustin was terrific at arranging the financing , and explaining all of the paperwork. The customer focused attitude , professionalism, and the integrity exemplified by all three men solidifies my customer loyalty to Bachman. Sincerely,Susan Seiller

danielleweiss

Feb 26, 2014

Searching for a car can be a very stressful task, but Drew at Bachman VW made the experience much more enjoyable. He was extremely helpful and willing to go above and beyond to assist me in finding a car that fit what I was looking for. He was very well informed and gave me genuine advice. Once I had made my decision, he was there to make the transaction go as smoothly as possible. I love my car and am very grateful for all of the help I received from Drew at Bachman VW.

lshafer

Feb 1, 2014

Carter Hancock worked with my family for over 4 weeks keeping us updated on vehicles in our price and mileage preferences. Due to weather and other circumstances that made it very difficult for us to get to the dealership he continued to be extremely professional, courteous and helpful. He made excellent vehicle recommendations and went above and beyond with communication via text, email and phone at my convenience. He was persistent without being overwhelming with updates. We have two small children and he was more than willing to help us with test driving/car seats etc. He provided detailed information about vehicle condition and pricing information compared to similar vehicles located elsewhere so we were assured we were getting a great deal. We were very impressed by his character, professionalism and flexibility. Very personable and no-nonsense. We would recommend to our friends for sure. Thanks!

jamisontaylorfrench

Jan 13, 2014

My experience with Drew at Bachman Volkswagen was great. From the start of the shopping process I was treated with utmost respect and loyalty as a buyer. The entire car shopping process was smooth from beginning to end. I would highly recommend the Bachman automotive group to anyone of my friends and family who are looking to buy a new, or used, car.

Meehan1

Jan 5, 2014

Very pleasant experience as much as car buying can be! Drew was very pleasant. He understood that I knew exactly what I wanted so he didn't try and fit me into something else and he also knew that my time was important to me. I would recommend Drew if you are looking for a new or used car.

sbaldwin777

Dec 23, 2013

Drew was very pleasant to work with, he was very friendly and helpfull. He was very knowledgable of the vehichle I was interested in would and I would reccomend him to anyone.

cmccauley01

Dec 20, 2013

I actually work in the auto industry so I had plenty of resources at my disposal before entering Bachman. I had no intention of buying from Bachman because I knew exactly what I wanted and figured they (similar to most VW dealerships around the country) wouldn't have the specific car/colors I wanted. After checking out the cars on the lot I found that I was right, they didn't have the colors of the car I wanted on their lot. However, Lindsey was able to buy the specific car/colors I wanted via online auction and still keep the cost within my budget. She was extraordinarily helpful from start to finish, and she is THE reason that I have my wonderful car today. I could not have been more pleased with my experience both at the store and with Lindsey. She's definitely a sales rep that I would suggest friends go and see.

Robonewt

Dec 18, 2013

I would highly recommend anyone looking for a vehicle to go to Bachman. I visited several car lots and dealt with a lot of salesman while looking for a new car. The staff at Bachman found me exactly the car I was looking for after a short conversation. They had the papers signed and me in my new car in no time. All my questions were answered accurately and with no hesitation.

sumtingwong1381

Dec 9, 2013

Came to the dealership, and met Drew Redmond. Talked him him about how many miles I drive per year, and the best car for me. We came to the conclusion that the Passat TDI was the best car for me. I wasn't ready to purchase, and let him know that I was 2-3 months out, from buying. Drew followed up with me around the two month mark, and I went back to the dealership. After signing a few papers, I drove off in my brand new car. After almost 4 months, I have 30,000 miles on it, and couldn't be more pleased.Highly suggest you look up Drew.

Lifeline33

Nov 30, 2013

My wife and I went in to lease a new Volkswagon Jetta. We talked with Drew Redmond who was very knowledgable, friendly and easy to work with. I would recommend this dealership and Drew any day, The overall experience was wonderful and we will be back again!

PeteGay

Oct 30, 2013

This is a great dealership. This is my 3rd automobile purchase from this dealership in a 5 year period. They are efficient and well informed on VW auto products as well as VW financing and leasing options to include the finance processes of automated (car assistance purchasing) systems offered by banks such as USAA (ZAG dealers). It was a smooth transaction with no "glitches". I highly recommend doing business with this family environment business!

LibbyMaddox

Oct 29, 2013

Great Cars! Great Dealer! Carter Hancock sold me two great "used cars" in two weeks. Having two grown daughters in need of safe and reliable vehicles to take to college, my close friend gave me Carter's name at Bachman Volkswagon. After giving Carter my thoughts on what cars to look for and the amount I had to spend, he delivered immediately. The whole process was quick and painless and we got exactly what we were looking for! Finally, a car dealer I can trust! Thanks Carter! We will be back! Libby and Lee Maddox

rburdette1

Oct 28, 2013

Quite honestly, I went to Bachman VW by mistake AND had no intention of purchasing a VW, My son recently purchased a new Jetta wagon TDI and pushed me to look at the Passat TDI. When we got to Bachman, I knew I was scheduled to talk to a female sales person so I they pointed me to the only female sales person - Lindsey Elser. She proved to be one of the best car salesman I have ever worked with. She took time to point out all my options and was extremely knowledgeable of VW product. If she didn't know the answer to a question, she said so and took time to find the correct answer. She sold me on the quality of a VW and let me decide which one I wanted.Lindsey made the buying process easy. She know what I was willing to spend and between her and her sales manager, they figured out how to make it work. I would recommend Lindsey to anyone who was in the market for a VW.

cwsullivan2012

Oct 21, 2013

In late August, my father and I began our search for a relatively new, used vehicle that I could make payments on to build credit, and to have peace-of-mind while driving. We went to over 30 dealerships in Louisville, and could not find anything that matched our requirements of low mileage, 5 years old or less, and a $12,500 maximum out-the-door price. I personally could not believe how so many dealerships were asking $13k-$14k+ for vehicles with 100,000 miles on them. We were ready to give up and resort to craigslist. I was also sick of slimy, lying used car salesmen attempting to sell me, and annoy me about, vehicles I did not want to buy. Our last stop was Bachman Volkswagen, and it was where we should have began our search from the beginning. The salesman, John Vanderhoff, was extremely helpful and straightforward about the vehicles he had presented to us. He did not remind me of an insane, insulting used car salesman, but rather a provider of information and someone we could go to with any questions we had, in full confidence of an HONEST answer. We had been so disappointed in how Oxmoor and Sam Swope auto groups had treated us and presented themselves, that this was a refreshing experience. When we walked in the door, my dad immediately stated that we needed something for $12,500 out the door, no more. Instead of telling us that was our requirements were impossible and attempting to sell us something out of our price-range (like Sam Swope, Oxmoor auto group, and others had done all day) John pointed us to a 2008 Volkswagen Rabbit 2 door. The vehicle only had 14,888 miles on it! I was concerned that they wouldn't budge off the $12,900 asking price, simply because the car was in pristine shape inside and out. While we were gone on the test drive, John got us a Carfax and had it waiting for us when we returned. He also suggested other vehicles, but my eye was focused on the Rabbit. After looking over the almost perfect Carfax, which only had a minor fender-bender on it, we offered our full, previously mentioned offer of $12,500 out-the-door price. The sales manager accepted the price and we began with the paperwork. No haggling over a few hundred bucks or trying to talk the car up and raise the price! I was in shock that our experience thus far at Bachman did not resemble any dealership we had been to (cough cough SAM SWOPE, OXMOOR AUTO GROUP). I didn't realize how good of a deal I was getting yet. While going over everything, John told us how the vehicle was a Volkswagen Certified Pre-Owned car, so it came with a limited bumper-to-bumper warranty for 2 years or 24,000 miles from the purchase date. I hadn't even been walked toward a certified pre-owned lot anywhere else I went because other places weren't willing to deal nor take any sort of hit off of their ridiculously inflated prices on used vehicles. I have put about 5k miles on my car thus-far, and used the warranty to replace a locking mechanism and have other minor, intermittent issues looked at. The service I got from Roy, the Service manager, was phenomenal as well. He did not charge me the deductibles on the issues their service department could not diagnose & correct, and is allowing me to bring the car in anytime my off-and-on electrical issues occur to have it looked at immediately, as long as I provide a heads-up that I'm coming in. All in all, I want to say thank you to everyone at Bachman. They showed me how a car buying experience should be. I will be a repeat customer there, as will my family, and would suggest everyone try Bachman as their 1st stop in looking for a vehicle, new or used.

Jnhorsman

Oct 15, 2013

Great dealership! Called immediately when they found the car I wanted. Answered all of my questions, and assisted me in making all decisions. I would definitely return in the future.

louisvilleman

Oct 4, 2013

Went to the dealership looking for a vehicle for my daughter . I usually do not deal with dealership due to pricing issues but I found the salesman Stewart Anderson and the manager Jeff to be very easy to deal with . We were not able to come to terms on the original vehicle but they called me back a day later with another vehicle that we did come to terms on . I was able to get a Mitsubishi Outlander at what I felt was a good price and the vehicle was in very good shape , as I said it was for my daughter . I was very happy with the experience and the staff and I will return and I will recommend the dealership to others .

LM

Sep 29, 2013

I bought my 2010 Honda Accord Coupe EX-L at Bachman and from the first contact I had with Jim Jakob to meeting Joe Thompson, they all went above and beyond for ME! After dealing with numerous other delearships within a 100 mile radius, there is no one I would've rather done business with! The car was in fantastic shape, the prices competitive, and everyone was overall very accomodating. Thank you Bachman! I wish more dealerahips had your philosophy for doing business.

mbeauvois

Sep 10, 2013

Lindsey Elser made the car buying experience easy and fun. She was very informative and extremely helpful. I highly recommend this dealership and Lindsey to everyone wanting to buy a Volkswagen - and we love our new Beetle!!

CherylPortman

Sep 6, 2013

Lindsey is great to work with. She made buying our first VW easy. Lindsey is friendly, patient, and we did not feel pressure to buy just a VW. She wanted us to have the right VW for us.

2013VWJETTATDIowner

Sep 5, 2013

I found a discounted 2013 Jetta TDI on Bachman's website over Labor Day weekend. It was definitely priced to sell, so I went to the dealership ready to buy. Stewart greeted me, promptly showed me the vehicle and got me right in the car for a test drive. What a great car! I really appreciated Stewart's low-pressure helpful approach. I also want to mention the Finance Manager - Henry. He did a fine job of thoroughly explaining each step in the paperwork process and getting me a good deal on financing. Overall an awesome car-buying experience!

wabsbb

Sep 4, 2013

Lindsey was very pleasant to deal with and allowed us the time we needed to test drive and make a decision without feeling pressured. Overall a very good experience.

charlieallen

Aug 23, 2013

I was looking for a certified pre-owned vehicle and really liked the Passat. The sales staff wasn't pushy but was very knowledgable. He took me on a great test drive and allowed me to drive the vehicle to my meeting and was able to work out the deal while I was at work. Drew took care of getting me the best deal possible and a great interest rate on the loan. The lot was so clean, the offices were very nice, and the customer service was outstanding. They were able to clean up the vehicle while I waited and it looked sharp. I was informed on how to use all the features on the car and was given all the booklets and warranty information for the vehicle. I would highly recommend this dealership and salesman in the future!!

sunset40

Aug 21, 2013

We worked with Drew Redmond and he showed us all about this used car. He stayed with us through the process of working our the financing and has a wonderful spirit about his work. I will be recommending Bachman and Drew to our friends for purchasing a car. He followed through with every detail until we were handed the keys and walked out. Great dealership and great salesman!

skcnbham

Aug 21, 2013

I gave Bachman Volkswagen "5"s in all categories because they were EXTREMELY helpful. Honesty is hard to find while searching for a car that's reasonable in price and also mechanically acceptable. Everyone I interacted with was genuine, honest, helpful, and truly kind. My experience was wonderful. Not only were they genuine, but so helpful and attentive in finding the "right" car for me.

NFCnorth

Aug 9, 2013

Initially I was in contact with Louis in the internet department and came to the dealership to check out 13 Golf's. This is where I met Stewart Anderson and he explained both the 2 door and 4 door Golf's in a very non-pressure manner. After some back and forth, I settled on a 2 door Golf and cant be happier! The car buying experience as we all know varies based on where you go. I appreciated the fact that Stewart Anderson took the time to help me decide, by providing all of the necessary facts I needed in order to make an informed decision. Finally, this was a no-pressure sale and a very satisfied customer.

je2f101

Jul 31, 2013

Drew did everything a salesman could do for a customer. I purchased a Lincoln MKZ from him, which he allowed me test drive, inspect with my personal mechanic, and research further through talking to the previous owner. Like I said, there's nothing he could have done better. Great experience all around. Thanks.

Ladavid

Jul 29, 2013

Lindsey was by far one of the best sales people I have ever worked with. She was patient, pleasant and very knowlegable. My husband was also very impressed that she knew down to the detail of each VW and how they performed (motors, tires etc.). Lindsey made our car buying experience easy and fun. The entire Bachman team treated us as "VIP" from the time we pulled into the dealership, until we drove off in our new VW GLI. We love our new car, thank you Lindsey!

KatherineKirzinger

Jul 17, 2013

Lindsey was great to work with, pleasant and knowledgeable. She answered all my questions and responded to my emails promptly. She made the buying process easy!

Grandkids1

Jul 12, 2013

Working with Lindsey Elser was very pleasan and she was very informative of the car my husband & I chose. Lindsey made us feel very welcomed. The Passat is a great car, love it.Paula Thompson

worstexperienceever

Jul 7, 2013

After driving 2.5 hours to buy a car I was met by a condescending salesman, Ken Sutton, who thought he was the coolest guy ever. I tried to get past his ego during the test drive but that would soon be short lived. It was as if they/he was trying to hide the flaws of the car which at this point was the mushy brakes that clearly needed service. His response when asked about them was "oh its been through inspection by service"...his response should have been "we would definitely give those a look before you buy this car". Upon our return to the dealership I gave the car another walk around to find the front bumper was a different color than the rest of the car. When this was pointed out to Mr. Sutton I was met with the same response or should I say lack of response. His next words would be would you like to make an offer. So knowing the car clearly needs work my return offer was significantly less than the list price. This spiraled a horrible chain of events in customer service by both Ken Sutton & the Subaru sales manager that I would hope nobody would have to go through. At the end of the day this dealership lost a sale due to misrepresentation and customer service. I would NOT RECOMMEND THIS DEALERSHIP to ANYONE!

Housto157

Jul 5, 2013

My experience at Bachman Volkswagon was extremely satisfying when purchasing my new car. Lindsey Elser was my sales person and she did a great job at making my overall experience a pleasant one. She was smart, personable, and really made me feel comfortable through the whole buying process. I will definitely be recommending Bachman VW and Lindsey to potential car-buyers in the future.

dannahprather

Jul 4, 2013

Lindsey is friendly, knowledgeable and listens to customers. "Little" things like making sure I got the non-factory stereo from my trade-in ... along with the CD I left in the stereo by mistake ... tell me she enjoys serving others and wants to be the best at what she does. I would refer family/friends/co-worker to her if they were looking for a new car.

MSKessler

Jul 3, 2013

From beginning to end, the entire process was outstanding. Lindsey was perfect from the start with her no pressure sales, great product knowledge, and even showed me features on the vehicle I wasnt aware of. She did her best to explain things and answer my difficult questions throughout the whole process. She stuck with me even after we didnt close on the first day. I live out of state and needed a couple weeks to sort some things out, but the whole time we remained in contact over the phone or email. Once I was ready to make the purchase she worked with me to hold the vehicle until I made the trip up to finalize everything. Compared to the other dealerships I have gone to, this was the most pleasant. Thank you Lindsey and Bachman!

LisaBucalo

Jul 3, 2013

I would like to thank Lindsey Elser for an exemplary display of professionalism as well as an absolutely fun experience. It was quick and easy. She was friendly and eager to go the extra mile. I came in really late in the day, the team stayed until well after closing to see my deal done! Thanks again!! btw, my daughter loved the car!Lisa Bucalo

Joseph

Jun 27, 2013

Our VW Golf was in for a ERG recall and Bachman service didn't reinstall the ERG bracket. So after about 10,000 miles a ERG cooler pipe vibrated until it broke into. I didn't realize the bracket was't there and I replaced the broken pipe. After about another 10,000 pipe broke again. I was told by a good auto tech (not Bachman) that maybe they didn't replace a bracket. I didn't know what bracket it was and talked to Bachman's shop foreman (Bill Smith) and said they wouldn't leave a part out. The pipe broke again. I Googled it and found other dealers across country have left this bracket off during this EGR RECALL and the pipe will fail. After showing Bachman's service manager (Sherry Baker) all of my documents of service and the Google references she only would agree to furnish the bracket they left off and wouldn't even replace the pipe. Worst service in world. Left me waiting, hoping I would go away. Knowing what they did wrong. All I wanted was the price of the pipes I brought from them. I have never complained in writing before, but I feel I need to warn others about how bad Bachman's service is. "BEWARE of BACHMAN service"

wenrdg

Jun 27, 2013

Our VW Golf was in for a ERG recall and Bachman service didn't reinstall the ERG bracket. So after about 10,000 miles a ERG cooler pipe vibrated until it broke into. I didn't realize the bracket was't there and I replaced the broken pipe. After about another 10,000 pipe broke again. I was told by a good auto tech (not Bachman) that maybe they didn't replace a bracket. I didn't know what bracket it was and talked to Bachman's shop foreman (Bill Smith) and said they wouldn't leave a part out. The pipe broke again. I Googled it and found other dealers across country have left this bracket off during this EGR RECALL and the pipe will fail. After showing Bachman's service manager (Sherry Baker) all of my documents of service and the Google references she only would agree to furnish the bracket they left off and wouldn't even replace the pipe.Worst service in world. Left me waiting, hoping I would go away. Knowing what they did wrong. All I wanted was the price of the pipes I brought from them. I have never complained in writing before, but I feel I need to warn others about how bad Bachman's service is. "BEWARE of BACHMAN service"

jeffstiles2017

Jun 24, 2013

In October 2011 I began my search for a new Passat at Bachman VW. I had chosen Bachman VW because I had been so impressed with the service department's work on my 2006 Jetta. I had the good fortune to select Les Hudson as my sales agent. It was the right choice. Les was knowledgeable, professional and friendly. He answered all of my questions, and while he made me aware of all options that were available to me, there was no pressure whatsoever. I got the exact car I wanted at the right price, and I give the credit to Les Hudson. I would strongly recommend Les Hudson if you are looking for a VW. Picking the right salesperson does make a difference.Jeff Stiles

lasarry

Jun 23, 2013

Bachman Auto Group treated me kindly with respect from the beginning to the end. They went extra mile to make sure I was satisfied, picking me up from the bus station and filling up the vehicle after purchase. I had a wonderful experience doing business with them. I will recommend these guys to anyone.Thank youSilas

Africa2013

Jun 23, 2013

My first experience with Bachman VW was when I bought a 2008 VW New Beetle. Les Hudson was the sales associate assigned to me. From our first meeting, it was a all positive and a complete pleasure working with Les. This was the first car buying experience that I felt completely confident that I was given the best deal. I will and do recommend Bachman and Les to all my friends.On another note, Jeremy, in the service dept, made me feel very comfortable and well informed about the repairs needed. All my experiences with Bachman VW has been positive and a great experience.

rlinda564

Jun 22, 2013

RE: Les HudsonMy experience when buying a car from Les was great. He made me feel comfortable by his outgoing, friendly demeanor. I felt like he was being truthful about the car that I was in the market to buy. This freed me up to think about things like color, style, price, and if I really liked the car. I did not feel the pressure that is sometimes is displayed by car salesmen. This is the attribute that I most liked about Les. If you are in the market for a car, he is the guy!

KDismang

Feb 23, 2013

I would like to thank Joe Thompson for a very simple and hassle free purchase. I was very happy with the price that I received on my new 2013 Jetta TDI. Five Stars!! The most pain free car deal I have ever made.

dakky

Aug 18, 2012

My first exposure to Bachman was for a Jetta recall. Service mgr., Sherry Baker chose to not complete all of the work, yet VW approved. Since, told others not to shop Bachman due to service. But, recently, I tried Bachman again while looking at Jetta's. No one assisted, but saw something I ckd. on line. I inquired if a car was available and had a response of yes. I called ahead, pd. someone to atwork for me. I went for test, was discussing purchase,only to learn it was SOLD a wk.earlier! Funny, I had an email asking about my experience & when telling them, I've had no response/apology! The salesman was, however, nice & apologized.

csl72

Jul 24, 2012

Bachman VW made my new car purchase a breeze with none of the car buying run around that we all dread. I resolved most of my questions and arrived at an approximate deal with Grant online and my follow up with Josh Edgar at the dealership was nothing but more of the same. No silly games and a pleasant process from start to finish. Nothing but good things to say about Bachman and their staff.

kycj21

Jun 27, 2012

I came to Bachman VW on whim and was floored at the reasonable prices; your money truely goes further at Bachman VW. This was my first time buying a new car and I had the privilege of working with Josh Edgar. Josh was not only incredibly knowledgeable about the Jetta I was looking at, but he also understood that at the time I was just looking. Because of his laid back, no pressure sales approach and the quality of the product, I came back the next day to make a purchase. After making my purchase I realized that the car did not have a certain set of floor mats that Josh and I both thought it did. Josh found the floor mats (which were not included in the purchase price) and gave them to me at no cost. Honestly, after dealing with Josh and the bachman staff, this act of good will was not suprising. I can honestly say my car buying experience was literally perfect. If you are looking for a new vehicle, go to Bachman VW and ask for Josh Edgar. You will be pleasantly suprised and hard pressed to find a better salesman anywhere in this area.

oppermoser

Jun 23, 2012

Everything about my Bachmann experience was terrific. I walked in not intending to buy a car that morning but was definitely interested in the Jetta Sport Wagon. I was greeted by the nicest salesman, Bill Guelda, who made me feel very comfortable, let me test drive the car, gave me a fantastic trade-in allowance on my Honda Insight, and I bought the car that morning. As much as I disliked my Insight and the Swope dealership, I love my VW Jetta Wagon and the Bachmann dealership. I have recommended Bill to friends and told everyone how wonderful the dealership is.

drkchap

Jun 22, 2012

As a psychologist, I am well-aware of the "smoke and mirror" tactics used by many dealers. With that being said, Bachman is a phenomenal place to buy a car! Bill Guelda particularly was helpful as indicated by his rapport building, friendliness, genuine concern, and transparency about specific vehicles. I would highly recommend the Bachman dealership especially Bill Guelda! No "hidden costs," no insidious "markups." Great place in the heart of Kentuckiana.

Scottford

May 16, 2012

Josh was great! No high presure sales pitch. None of the usual "car salesman" tactics. Most Customers hate the car buying experience, and I can tell you ours with Josh and Bachman was everything BUT the usual "car buying" experience. They helped find us the car we wanted. We test drove the car, and fell in love with it. My wife says it is her favorite car of all time, that is saying a lot. I told them what I thought was a good price for the car based on my research of this car on the internet. They accepted my offer, and we bought the car. It was just a great experience, and a very welcome one, for us both. I had actually started to buy a car at another dearlership and ended up walking out because of the whole "car salesmen" song and dance. The going back and forth to the "manager" and we can do this or that crap. None of this at Bachman, just friendly and knowledgable staff, with no presure. We have had the car for a couple of weeks now and simple love it. Thanks Josh and Bachman for showing us that buying a car can be a fun and exciting experience.

Lyn Knepler

Mar 18, 2012

Josh Edgar was a great salesman, and his follow-up since my purchase has been excellent. My dealings with the service department have been routine scheduled maintenance, which has been handled very well, in a precise, convenient, and timely manner each time I have visited (twice so far). The shuttle has also been convenient, timely, and friendly. I never feel "talked down to"as a female, and I am very happy with every aspect of doing business with Bachman Volkswagen. I love my 2012 EOS!

donoworks

Mar 7, 2012

Our overall experience at Bachman VW was great. The used 2004 Nissan Murano that we eventually purchased was extremely clean inside and out, and ran great. Our salesman, Josh Edgar, was extremely helpful and patient during the financing portion, as we financed through our own FCU. I would recommend Bachman to anyone looking for a new or used vehicle.

Subaru Outback Lover

Feb 18, 2012

I was involved in an accident that totaled my 2010 Subaru 2.5i Outback Premium in early-January 2012; however, my experiences with this dealership's service department was less than stellar. As a result, I was very reluctant to return to them for another vehicle. In this case, my experience with the 2010 Outback was so outstanding that I was already convinced that another Outback was what we needed because the ride, the fuel economy, the handling, the room, the fulltime AWD, the ABS, et al, made us feel like the car was worth $50k or more. After researching the dealer cost of the 2012 Outback and knowing exactly what I wanted and those costs, we had Bachmann Subaru enter into a bidding contest with another Louisville, KY-based dealership in addition to one in Lexington, KY, which is about an hour away. Essentially, the Internet Sales Person at Bachmann's beat the other two to the punch by finding a vehicle in the color we wanted as well as under-pricing them by $600 and $1,200. At the deal closing, the Subaru Sales & Finance Manager convinced me to give his revamped Service Dept. another go of it by promising free maintenance and service for 2 yrs/24,000 miles despite my steadfast refusal to purchase an extended warranty. The car was in beautiful shape, the sales department seamlessly took over the deal from the Internet Sales team, the paperwork was in order, and we left the dealership in a brand-new car less than 3 hours after we arrived. All the financing paperwork was completed, the insurance was ready to go, we could NOT have asked for a more professional or well-prepared group of people and I know of what I speak: one of my brothers is a certified General Manager with professional certification who's been selling cars and trucks for almost 25 years. If there is any complaint about the place, it just that: the place. The Bachmann dealership is huge with a Hummer store, Chevy store, VW store, used car store, etc.; however, the Subaru store is stuck way in the back, like the proverbial red-headed step-child. There is a very small waiting area, no amenities for children, one tiny TV, etc. But, the manager was clear to spell out Bachmann Subaru's commitment to its customers by promising to move as well as expand its store in the next 2 years.

Tim Hardin

Jan 16, 2012

It was incredible..Josh was all over it. Bought the car that I seen online. When I got there it was better than described. Very much happy with the awesome car. Thanks, Josh. Tim Hardin

vwbeetlegirl

Jan 16, 2012

Although it was the end of the night and we were looking for a used car on a modest budget, Josh's attitude towards helping us in every manner possible was unmatchable. He sat down with us and laid out our options and proceeded with assessing our needs to try to match us with a car. He was honest and forthright about the condition of the cars. We never felt that "salesperson pressure" and he is very likable guy. All in all, I would say that I not only will recommend Josh, but will buy from him in the future!

tesswhittle

Jan 10, 2012

I had a great experience with Josh Edgar at Bachman Volkswagon! I would definitely recommend going to him - he is extremely helpful, friendly & knowledgeable about VW's. He was not pushy at all, and honestly that is what enticed me to buy the car. I was having a hard time deciding between 2 cars (one at Bachman and one at Oxmoor). I chose Bachman because of my experience with Josh & how honest and straightforward he was with me!

jtownpre

Jan 5, 2012

Josh was wonderful to work with. When we decided to buy a new car, I cringed at the idea of entering a dealership and working with a high pressure salesman. Josh changed my mind an opinion of car salesmen. The entire experience, although lenghty, was very pleasant. We were also give a free tank of gas on a return visit due to our long experience. Everyone we encountered was A+.

BLewis79

Jan 4, 2012

My experience from start until signing the papers was wonderful. Josh Edgar was very knowledgeable and to the point. 3 days after my purchase he followed up with me to see if I had questions which I thought was outstanding customer service. I would recommend that anyone interested in buying a car head to Bachman and speak with Josh because I guarantee you will walk out the door a happy customer.

gemberto

Jan 2, 2012

Very knowledgeable and friendly, felt like Josh worked to my benefit...was not about making commission for himself. I enjoyed working with Josh. Had a problem with auto after I took it home, called and they made it right. Will definitely take my business back and recommend Josh to my friends!Thanks!Gary Emberton

shawn

Oct 19, 2011

trip started with finding the car i wanted online at 12 noon northern Indiana time(way northern) was on the road at 2p with a note and a name Barry,8:30pm arrive at dealership in ky. cold rainy dark. new car running and warm,(302000 miles new lol) 20min of paper work, good buy old friend (gas hog full size truck)on the road, 11:30pm home safe and sound 2004 impreza wrx in the drive no truck payment yippeee gonna be a great day!!! thank you to barry internet guy, erick sales, and brian. what a great experience(yes it was a hunting accident lol)

Just1Opinion

Oct 8, 2011

Josh Edgar helped me through the process of purchasing a used car. He was very matter-of-fact and never tried to get me to reconsider the choice I had made. He was a great salesman to work with. The buying process was easy and I never felt taken advantage of.

Roadster guy

Sep 25, 2011

Great job - price was right to start with, no high-pressure/"manager dance," painless. Finance officer (although well-meaning) was a little pushy, but that was minor.

louis

Jul 30, 2011

My experience leasing a 2012 CC was great. I got the price I wanted with no haggling. Josh Edgars was my salesperson and he was knowledgeable, pleasant and helpful. I highly recommend visiting Bachmann for a new car purchase or lease.

henkello

Jul 30, 2011

My experience leasing a 2012 CC was fantastic. I new the price I was looking for and Bachmann VW delivered at that price with no no resistance. Josh Edgar was my salesperson and he was professional, pleasant and knowledgeable. I would recommend Bachmann VW to all.

Volkswagon CC

Jul 26, 2011

I was impressed from the Quality Service I received from the Dealership. I had an excellent dealer and everything was explained and evenn Hands On training of my new VW CC Sport. I never recieved and training or even a salesman never showed me how to use all the equipment. I am very happy that I bought my new VW through the Bachman Dealership. I am Proud to own a Volkswagon Timothy Dunn

tgdunn

Jul 25, 2011

Mr Josh Edgar was very helpful in telling me everything in detail about the vehicle and financing. He spent alot of his time in detail of all the features in the VW CC and he had me do it by myself to get to know the features better. The Dealership is very pollite and courtious and helped me in every way to find the right car for my needs. I will allways buy my cars through them for now on even though its 120 miles from my house in Hopkinsville Ky,

Senior Citizen

Jul 21, 2011

It was great I feel good about the whole experience. Mr Josh Edgar was the perfect salesman and everyone was very friendly.

catzinger

Jul 21, 2011

Josh Edgar worked with me to get the best price on my trade and best price on the VW Jetta TDI that I believe I could get. My wife has a VW New Beetle that we have serviced here and we have been completely satisfied.

tgallagher97

Jul 20, 2011

Bachman responded to our initial inquiry within a couple of hours, and really went above and beyond our expectations in describing the pros and cons of the vehicle we were looking at. They were very reasonable to negotiate with and the purchase process was extremely smooth. I HIGHLY recommend them!

catzinger

Jul 20, 2011

Josh worked with me to get the best price on my trade and best price on the VW Jetta TDI that I believe I could get. My wife has a VW New Beetle that we have serviced here and we have been completely satisfied.

alh1st

Jul 17, 2011

This is the first car that I have ever bought, and I could not have asked for a better experience. Josh Edgar was extremely professional and friendly throughout the entire process. He was able to answer all questions, and I would highly recommend contacting him if you are interested in buying a VW.

alh1st

Jul 17, 2011

This was the first car I bought for myself, and I could not have asked for a better experience. Josh Edgar was extremely professional and friendly throughout the entire process, and I would highly recommend him to anyone interested in buying a VW!

onabudget#1

Jul 14, 2011

Mark knew I was short on time and on a tight budget and needed a reliable car. He looked into several options and found a car with an excellent maintenance history verified through CarFax. He knew the previous owner, the reason they were selling it, and its past use. He had the car cleaned, topped-off with gas, and ready to go. He was aware of the defects of the car and let me know about them before I made my decision to buy. He sold the car to me at a fair price. Since I have purchased my vehicle, I have had 2 offers to buy it! I am extremely pleased with my experience and love my car. Thank you, Mark for the great buying experience.

mercedes mama

Jul 13, 2011

I would like to commend Mr. Barry Armstrong on his outstanding service! Both online and when I arrived at the dealership, his assistance was invaluable! He, along with my sales representatives, Charlie and Josh, made my shopping/purchasing experience very enjoyable.

Kennyg

Jul 7, 2011

Searched cars.com, got a quick response from the dealer. Sales guy was great, and purchased my car within 3 days.

New VW Fan

Jul 2, 2011

Grant Turner answered the phone when I called the Bachman dealership about a vehicle that I had seen online. He was incredibly helpful! I had read about the VW Jetta Sportwagen TDI on the internet but, had never seen one. I wanted to make sure it was worth the drive out to the dealership before I made the trip. I had done a test drive of the Mazda 5 and found the back seat to be too small for rown uppassengers, so I wanted to make sure that the VW would work for my needs before the test drive. When I asked Grant to sit in the back seat of the car and let me know if it was comfortable, he quickly agreed and called me back within minutes to give his honest opinion. He then scheduled an appointment for me to do the test drive. He even set up an extended test drive the next day so I could take it to my husband worksite as he was not available during normal business hours. Grant made my experience with Bachman a very positive one.

Jettawaygone

Jul 1, 2011

I have purchased several vehicles from Bachman VW. I will continue to do business with Bachman VW because they treat the customer fairly. They sell a great product but the reason I continue to come back is they way they treat the customer during and after the sale.

New VW owners!

Jun 20, 2011

We originally were looking for a used Jetta TDi but decided to look at the new models. We came in 15 minutes before closing and were greeted very warmly by Josh. Having worked at a dealership in the past I was very wary of walking in and being accosted. I HATE shopping for cars and have bought my last 7 cars online to avoid this. I found that I was dead wrong with this assumption. Josh and Fritz could not have been more accomodating, warm and HONEST! Wait..what? Is this a dealership? The days of "What can I do to close this deal today?" are gone the second you walk into Bachman. The options were laid out and I never felt one ounce of pressure from anyone. We ordered a new car and picked it up a couple weeks later (TDi's are hard to come by). Wonderful experience, wonderful salesperson. I would not hesitate to recommend Bachman and Josh to anyone. We look forward to purchasing our next car there.

Tiquan Buyer

Jun 19, 2011

I had a great experience with this dealership -very helpful and kept an eye out for the VW Tiquan I wanted even after the first was sold. Ask for Josh Edger - very helpful and great customer service!

Gunner

Jun 15, 2011

This is the third VW I've purchased from Bachman VW. Salesman, Josh Edgar, was excellent to deal with. There was no pressure whatsoever to"buy now". The entire team was easy to deal with. I love my car! Thanks Josh.

Tramp

Jun 13, 2011

I contacted Bachman Auto first by internet on Friday morning. I worked out a very good deal by email and two phone calls. I drove in Saturday to pick up my new car. There were no surprises, everyone was very helpful and respectful. I would do business with them in the future without question!

nicki

Jun 6, 2011

I couldnt of asked for a better experience buying a new car. Everyone we dealt with was friendly and never pushy.

bigCnote23

May 2, 2011

I stopped in to check out a used ford edge on the lot and took it for a spin. My wife and i had a very pleasant experience working with our salesman, Josh Edgar. He was straightforward, honest and worked hard to get us answers to all of our questions. I will buy from Josh again when the time comes

New Volkswagon Owner

Apr 26, 2011

Salesman Josh V Edgar was a gentleman to deal with. He treated us with the utmost respect and willingness to help us find a vehicle that fit into our budget and lifestyle. His trustworthy demeanor was very much appreciated. We would recommend Josh and Bachman Auto Group to anyone. Thanks for making our car buying experience a very positive one.

VW Golf Lover

Apr 22, 2011

I basically purchased my brand new 2011 VW Golf over the phone/online. Everyone an Bachman VW was very helpful.Josh Edgar was the one who sold me the vehicle. He made me and my family feel totally comfortable and answered all of our questions. He showed me all of the new technology that my car came with so I would know how to use it. He was very professional and made it easy and comfortable to work with him. It was a pleasure to buy my first new car from him and would recommend him to my friends.

carsearch1234

Apr 20, 2011

Unable to recommend this dealership since the customer service was so bad. Lured in by low price on the internet, found sales person to be uninterested and unknowledgeable about car, he didn't want to even get up from his desk to greet us. Test drove the car, returned next day to purchase car with cashiers check and they insisted on a SS# quoting Patriot Act and Credit Fraud Protection, stating Bachman Auto Group company policy was without SS# and credit check, no sale. Asked to see privacy policy and this stated they could access your credit info any time they wanted and multiple times if they wanted. We did not need credit, they would not sell the car to us and actually told us to leave the dealership.A very unpleasant experience all round from sales to financial representatives pressurizing for SS#. Beware our experience was this dealership is not selling cars but contrary tried to pressurize us for our credit information!!!

bigCnote23

Apr 11, 2011

Went into the Bachman dealership to test drive a Ford Edge. Had a great experience with our salesman, Josh Edgar. He was extremely patient, as we test drove it twice, negotiated a lower price, and actually left the lot to think about it. He was low pressure in his approach and that went a long way in creating a good experience for us. I hope this car lasts me a long time, but when it's time to replace it, I will definitely go back to Bachman and ask for Josh.

m_n_m84

Feb 18, 2011

I just traded in an 06 VW Passat that I purchased from Bachman VW 2yrs. ago. Much to my suprise, when I traded it in, I was told that it had been wrecked before I got it. When I purchased the car from Bachman the sales representative showed me a car fax for the car, but it was not an "up to date" car fax, therefore the front end collision was not listed. Moral to this story...if you buy a used "PreLoved" car from them, make sure you check the date on the car fax!!!

tracydrn

Jan 10, 2011

The overall experience was very good and Josh was great. The only negative thing is the price the manager was very short with me and did not seem to be willing to negotate with me and in some ways a little insulting as far as discussing the price of the car and my trade in. Pam was very nice and I had a great experience with her. Josh and Pam would make me come back the manager and the pricing is the only thing that would give me pause.

CaryPrice

Dec 20, 2010

I was searching for a used VW within a predetermined price range. I evaluated several vehichles while at Bachman and Josh the salesman was paitent, listened to my needs and helped us make the best decision. This is the 2nd used VW I've purchased from this dealer. It was the only dealer I visted this time.

michelleroy23

Dec 10, 2010

We are very happy with our recent purchase of a new 2010 VW Routan! No problems or complaints. We purchased the van from Bauchman VW and had a wonderful experience. Our dealer, Josh Edgar, was very helpful and continues to follow up with us on a regular basis. We will be shopping here again in the future and asking specifically for Josh.

gregsmith

Dec 9, 2010

I am Australian, having relocated to Louisville in Nov.2010. I had visited Louisville a number of times earlier in the year & had seen Bachmann, as it's near employer's office. I have purchased VWs in Australia & Netherlands previously, so I'm familiar with VW product range. Compared with other VW dealerships, Bachmann was more conveniently located & was prompt in response to internet/phone inquiry. (I also considered purchasing other brands of car, but I really couldn't find anything else that met my needs as well as VW. I took 3 models for test drives before settling on a Tiguan).In terms of doing business with Bachmann, my experience was positive - A if not A+. My case was a bit tedious - i.e. firstly making inquiries before I had a US Social Security Number, & then wanting to explore finance or lease options without the benefit of any local US track record re personal credit rating. However, the Bachmann staff were (a) tolerant and (b) most helpful in eventually arranging a lease deal through VW Finance. The pricing offered on the vehicle was most attractive, without any real haggling on our part. NB: All of these issues of dealing with a foreign-customer appeared at times to be too much for some of the competitor dealerships' salespeople.

ctburgessiii

Dec 9, 2010

Had a very easy purchasing experience. Found the vehicle we wanted on the internet and started negotiations from there. Made a trip in to the dealership test drive the vehicle, took a day or two to think about the purchase, and then came back in a few days later to make the purchase. No pressure from the Bachman VW staff and it was a very hassle free transaction. We got a great vehicle and were very well treated.

fredfi

Nov 2, 2010

Do not go to this dealer. They will be nice and once you sign the papers it will be your wost nightmare! My car was crap, it was in the shop for 1 month of the year I owned it. Never had so many problems!!! Never again! Worst experience ever!

BuyamericannotVW

Jul 1, 2010

Dare anyone call me to discuss the absolutely horrific service -Does anyone even care?I have had my car in for service several times. Typically it goes like this -The work will not be covered by warranty if the damage was cause by animals chewing on components or, the warranty is only valid if there is "broken part".The service manager is at best a "monster"I had planned on buying a second car from the dealer and have changed my mind.Frtiz knows me!I am a straight A college student at an Ivy League SchoolIt doesnt take a rocket scientist to know when you are getting shafted!Shame on you

ntandem

Dec 29, 2009

Bought 4 cars there. Don't back their product or support customer when probs ariseService manager is especially heinous. She's adamantly against cust and refuses to compromiseChief ops officer ordered me out and to never come back over service dispute where warranty prob not fixed with repeated visitsSales guy, Fritz, would not help even after buying 4 cars from himNEVER, EVER, EVER USE BACHMAN VW

J33Stacy

May 17, 2008

I have taken my car here several times, each time has been nothing but a hassle. They try to nickel and dime you on everything possible. For example, I bought windshield wipers there, which comes with a warranty. The wipers went bad and were still under warranty but instead of exchanging them, they wanted me to setup an appointment to bring my car in, where they charge $88 and hour for service, to check them out, which is more than the windshield wipers themselves. I have also taken my car there to do recall work and when I got it back, my check engine light came on. I took my car back in and they charged me over $600 to get it fixed! I got my car back and ever since then, I get horrible gas mileage. I called and they said it was the Jefferson Co. gas, which is no different than what I was buying before. Yes, their staff is friendly, but I would not go here to get any work done, especially if you love your car and dont want to throw money away.

stephwong

Mar 7, 2008

Bachman is a great delareship and I had a pleasant buying experience! The sales team was patient and explained details thoroughly.

kona211226

Mar 4, 2008

excellent service, over delivered, best vehicle purchase i have ever had - no pressure, very relaxed!!

marybecca23

Mar 3, 2008

He sold me a special edition triple white beetle and was just a joy towork with. I am certainly going to send all my friends and family to work with Mr. Wyllie and the other Bachman Volkswagen sales employees. I'm very greatful that he really took the time to find me the best deal and car possible.

Schoettler

Mar 2, 2008

I purchased a pre-owned car and was very happy with the experience. I received a good trade-in value. The car I purchased was thoroughly inspected and detailed. It has been trouble free.

kylebaber

Feb 28, 2008

I am dedicated to buy my next vehicle at Bachman because of the experience of buying my last vehicle at Bachman. I found it very enjoyable due to the friendly sales people and they made me feel very confortable in a situation that most feel awkward. Thank you Bachman.

segfault

Apr 10, 2006

Jeff Pence, the dealership's sales manager, appraised my Volkswagen at $2500, proclaimed that was "all it was worth," and acted annoyed that I was wasting his time. I had an appraisal in hand from Carmax for over $6000, so I returned there. Bachman lost my sale as well as those of my colleagues due to Jeff Pence's unprofessional behavior.

moggio

Feb 5, 2005

Every time we made a trip to this dealer, we have had to later return to have the issue either finished or revisited somehow. The last time, the service manager refused to correct several problems which are clearly a result of their repair and which we'll have to take somewhere else to have done correctly. I talked to my salesman and he talked to several people, but she wouldn't budge on the issue. What's funny is that when we dropped the car off, there was a customer there who she was treating the same way she treated me and he said that he'd never take his car there again either.

howardp

Jul 11, 2004

I had my VW in for service several times. Each time they were supposed to be doing an oil change including checking all fluids. Shortly after my last visit, I expericnced trouble with my steering. I checked and the fluid was low. I filled it up and have had no other problems. They obviously were not checking fluid levels. On a separate issue, I have had my vehicle in several times for the same complaint, check engine lite on. They have charged me one hour's labor ($75.00) twice for diagnosis. The first time they told me they could find nothing wrong. The second time they could find nothing wrong until I pressed the issue. Then they said that my EGR valve was bad and they wanted parts plus labor to repair it - over $300.00. I wrote the service manager several time requesting his help in resolving this issue. I feel he should credit me with at least one hours labor. I have heard nothing from him. As for the sales department., I tried to trade in my VW on another used vehicle. I told them what the service department ssaid the check engine light was and that they could deduct that amount from the value of the trade in. They offered me less than half the tradein value on my vehicle. Needless to say, I will not return to Bachman for sales or service.