AutoNation Honda Tucson Auto Mall reviews

Nino

Sep 6, 2016

Randall was great and helped me pick out a great car!

anonymous

Aug 22, 2016

Good.... much better than expected, except for a long wait to sign papers.

D.W.

Aug 21, 2016

Found the car that I was looking for at the right price . Aaron Blom handled the whole process very professional So far my new Honda Accord coupe is living up to expectations . Since I have a long daily commute , fuel economy is important . To work I get 42 miles to the gallon , going home ( uphill ) I get 35 .

Brian

Aug 17, 2016

I needed a car quick fast in a hurry. The fine sales team at Auto Nation Honda helped make my experience as painless as possible in a kind and professional manner. The whole experience honestly brought back really nice memories from my past working in retail sales. This particular sales team is top notch, and most importantly they know their facts. I feel confident with the vehicle I purchased. It's a really good feeling.

Patrick G.

Aug 17, 2016

The experience as a whole went as expected. You were treated as a customer should be treated during the whole process. I would recommend this dealership to anyone in need of a vehicle.

Samantha

Aug 13, 2016

It was a fast and easy process. The staff were very nice and helpful.

Stephanie

Aug 13, 2016

The guys at autonation were awesome. Big thanks to Martin, James and Dustin for helping me get into my new Saturn! I absolutely love it!

Jose L Moreno

Aug 10, 2016

Was a very pleasant experience as we weren't under any pressure at any time. Salesman was very courteous and helpful in directing us all the way to closing the purchase.

Dee Mayerle

Aug 2, 2016

Our experience with Frank was exceptional. He was very knowledgeable and helpful. He answered all our questions completely and very honestly. We will definitely continue doing business with AutoNation and recommend them very highly.

Tony Z.

Aug 1, 2016

Great Customer Service and experience. Process was done seamlessly with great communication by the Sales Rep Aaron Blom 250+ miles away. Great personal reception as all I had to do was show up and pick up the vehicle, Would definitely recommend this and will be my dealer of choice for personal/business purchases.

Rich

Jul 30, 2016

The Sales Associate Randall was very knowledgeable, friendly and professional. I started my buying process 3 months prior and Randall was never pushy to get a sale. This was my best car buying experience.

JGaz

Jul 24, 2016

We came reviewing certain vehicles from online (accord and civic) and decided to see the details in person and compare across other manufacturers (Mazda 6 series was another car I looked at). During the 4th of July weekend my Mom and I were provided help by Pedro on the lot and offered all deals that were going on that week. He provided us a booklet to look over during our research and said to come back when we are ready to test drive the vehicle. A week later my Mom and I came back to test drive the Honda Accord so Pedro let me take out an EX model and gave me all the details about the features inside the vehicle that I didn't know about so far. After the test drive, Pedro never tried to push the sale on us or pressure us into making a quick decision. Later in the day I finally decided to purchase the Accord based on comfort, reliability, great MPG and features. Pedro provided us additional help from Dustin in the finance department on how to finance the vehicle. We were offered a great financing package and walked away completely happy. A key reason I decided on a Honda was from friends/family past experience and people I know in the auto industry who always talk about the reliability with Honda vehicles. In addition, I noticed that used Honda vehicles hold up very well on the market as they get older and the price doesn't drop as fast as other vehicle types. I can't wait to explore all of the features as I get to know my new Accord. Thank you Pedro, Dustin, Joe and the rest of the people at the dealership.

Oni

Jul 19, 2016

We purchased a Honda Accord. The service was great! It was a great experience. The staff were very nice and patient.

Chrissy Lisowski

Jul 14, 2016

Mario was wonderful to work with and made the car buying experience enjoyable.

New HR-V Owner

Jul 14, 2016

Martin was an excellent salesman--knowledgeable, supportive, and didn't push me or rush me with my decision.

KT

Jul 12, 2016

pleasant experience buying a new FitMike was knowledgable, an effective communicator and made the process easy

Greg Markling

Jul 9, 2016

Caitlin was great!Love my new Honda!This was my 8th Honda purchased in my lifetime - all GREAT!

Jim P.

Jun 14, 2016

Although we did not buy the car we were looking at I must say that the "almost" buying experience was a very low key and friendly time. Our salesman Aaron Blom was very gracious and understanding. I'm sorry we didn't buy the car now that I look back on the day.

Mr. and Mrs. Charles Frey

May 21, 2016

Our salesman, Marty, at AutoNation Honda was great. Always gracious even when we weren't! He worked hard for us and we love the car we bought at AutoNation Honda.

grdone1970

Apr 1, 2016

I came to the dealership looking to purchase a new car.I was greeted by Mike the salesman,and after telling him what I was looking for,we test drove the accord. I liked it so we went inside to start the negotiation process,and that's when Paul enters the picture. I expressed to him that I had my own financing when he begins to tell me that he thinks he has a bank that could beat my credit union rate.He said he would get to work on it while I went to get some lunch. I get a call about an hour later saying give him another hour.I never received a call back from him, so I found another car to purchase.When I called the credit union to pick the check up for my new car,I find out that this guy shotguns my credit app.Even submitting the app to my own credit union that he knew I had my pre-approval through.The loan officer told me that there was a contract already ready to sign. Keep in mind I never received a call back from this dealership.A Slimy way to do business in my book.If you're in the market for a new honda, give Lawley Honda in Sierra Vista a shot.Not only was the salesman laid back, but the whole process was painless.I was also able to purchase the car for almost 2000.00 dollars less.Well worth the drive.I will never buy another car in Tucson again.Shame on you Autonation Honda

Good deal shoppers

Jan 26, 2016

Even though we didn't purchase a new Honda CRV, our experience with our sales consultant, Jeremiah Ridgeway was excellent. The sales manager, Joseph Butler was excellent also. We didn't feel overwhelmed and no one was pushy which just turns us off. In the future we will consider a purchase as well as recommend this dealership to others.

paminaz

Dec 31, 2015

We purchased a new car today [12/31/15] from AutoNation Honda Tucson and I have to say that this was an absolutely pleasant, low-key and low stress experience. Joe, Randall and Dustin were very professional, polite and knowledgable, and so easy to work with. There is no question whatsoever that we will continue to work with AutoNation Tucson in the future. We also had our last car serviced here atAutoNation over the past 3 years, and were always greeted respectfully and dealt with honestly.

Trudy Bope

Dec 3, 2015

Assaad and all the other team members were very accommodating and kind.

E J & Jane Schultz

Dec 1, 2015

We went to the sales lot on a Sunday hoping that we could look at cars without being bothered by sales people trying to sellus something! Well we ran int a person named Tony and the next day we purchased a used 2013 Honda Crosstour,just the can we wanted and needed. Tony did not sell us anything, we purchased the car from her!

DonM

Nov 24, 2015

I thought the buying experience at AutoNation Honda in Tucson was excellent. The Internet Sales Manager, Martin Fiello, was my sales rep. Martin was extremely helpful, professional, product knowledgeable, thorough, organized, and just a good guy.

Happiest new SUV owner

Nov 18, 2015

We had been shopping for a new SUV for my wife online for weeks. Through various emails asking us to come into other dealerships this one was the least sales pushing, genuinely concerned on what we were looking for. We showed up close to closing hours and they treated us as though time was of no concern. Our happiness and true satisfaction was what they wanted. We test drove both the HR-V and the CR-V, coming from a Civic the HR-V felt just like what we had and were used to. My wife decided that ultimately she wanted the larger one (with believe it or not better gas mileage). We went through Adrian and he never once made us feel obligated to anything at all. He made sure to treat our son as part of his own family as well making sure he wasn't left out of the loop. That was huge. We had come into the dealership knowing we were pre approved with out own financing and after disclosing that they still never faltered in wanting us to get the best deal possible on our car. We ended up going through another financing option they offered that saved us even more money (cannot beat savings!). We have had our car for just over a week now and we cannot imagine having anything else. It is such a smooth ride. The CR-V is definitely worth it if you want to get a SUV with amazing gas mileage and not being too bulky. We would recommend Autonation Honda to anyone looking to purchase a new or used car without the "salesman" attitude. A family atmosphere is genuine there and we look forward to continually being a returning customer years from now. Thank you AutoNation.

dkeefe

Nov 2, 2015

We had them change the oil on our Honda CRV. They called and told us that the steering fluid was leaking onto the steering rack and it would cost $1200 to fix. There was no problem with the steering and no spots in our garage where it is parked. So I took it to a local garage that I have used to check. The was no leak and nothing wrong with the car. Do not trust this service department!

M. Rodriguez

Oct 25, 2015

Excellent service. I will highly recommend you buy your next car through AutoNation Honda in Tucson.

James Bond

Oct 6, 2015

Carlos was a gentleman to deal with! Good car and a good price.

CJ

Sep 23, 2015

My experience at Auto Nation Honda was a really good one with purchasing a new Honda Civic. Martin the salesperson was great and really helpful with any questions I had about the process. He took the time to show me the new technologies of my vehicle and how everything works. Saying in contact with Martin though the process and evening after purchasing the vehicle he has still been very helpful and always got back to me quickly with the answers I needed.

shahriar amini

Sep 22, 2015

We came to upgrade our Honda, we did it and it was a great expriece.

Chris G

Sep 3, 2015

The continued service From Jeff Dewald and the entire Autonation Honda service team is fantastic. They take care of my truck like it is their own. Always exceeding my expectations of a dealership.

Carol Clark

Aug 29, 2015

I came back to this dealership after being treated fairly last year when I bought a car there. Employees are not pushy and treat everyone with respect. Thanks to BC and Caitlin!

James H

Aug 29, 2015

I stopped by to see about making an appointment for some work to be done and they saw they had an opening and got me right in. Told me about how long it would take to complete the job and finished prior to that time. I was very pleased with the flexibility they had for me to get me in at that time and that they were able to get the job done in a reasonable time. Great job!!

Az driver in style

Aug 25, 2015

Joe McNeil was the perfect person to work with. He followed up with every request. People like him will make auto nation the only place to buy cars nationwide!

geovanna montanez

Aug 21, 2015

Called my service rep that always helps me and he got me in at the time and day that was most convenient for me which was the next day. Left my car there and they gave me a ride to work. Two hours my car was ready it had an oil change and alighnment done.

Belski

Aug 20, 2015

From the moment I arrived, the service staff was very helpful and friendly. My experience while there was enjoyable and what service my car would be needed was totally explained beforehand. I recommend this dealership.

Betty

Aug 15, 2015

My sales person, Aaron, was extremely helpful and courteous. He understood my needs and helped me find the car that was right for me.

Anthony

Aug 6, 2015

Very helpful . We received the service we needed. The associate was nice and knowledgeable.

fanewsom

Aug 4, 2015

Usually, if you buy a car and then decide you dont like it its too bad; but was not the case with AutoNation Honda Tucson Auto Mall. My wife and I both liked the Accord and decided to go for the EX-L model. Our salesman, James, was friendly, helpful and knowledgeable and never pressured us. We test drove it and all seemed well. The following day, however, while driving, but wife realized her neck was hurting. The headrest, which cant be adjusted forward and back, turned out to be the culprit. We could have taken the headrest out but decided that wouldnt be safe.The Sales Manager let us try several other cars in different models including vans, but all had the same type of headrests. When we sadly concluded that none of their cars would work for us, we were given a full refund. In my opinion, that kind of customer service deserves recognition. Through no ones fault, we were not able to buy from Auto Nation, but next time we need a car (in a decade or so) we will definitely try them again and, in the meantime, we will recommend them to others.

DB

Jul 17, 2015

Pedro was knowledgeable and easy to work with and not pushy.

Mary R

Jun 29, 2015

Timely, pleasant experience. Comfortable waiting area with cold water.

johnsonbc1

May 21, 2015

PLEASE STAY AWAY- WE TRIED TO WORK WITH ADRIEN, JOE, AND EVEN GREG PAULSON. THEY NOT ONLY SOLD US THE FIRST LEMON BUT THE SECOND CAR THEY SOLD US TO "MAKE IT RIGHT" JUST THREW A ROD!!!!!! It is a 2012 Kia Optima. We bought in Jan. 2015 and just have put barely 6000 miles on it. It's going to need a whole new engine! I tried to speak with the General Manager Greg Paulson but he was so arrogant and told me things that were not true that I just have to get an attorney involved and try to warn the public. Please with so many other car dealerships in Tucson don't your hard earned money and families safety. I was naive and hopeful to trust them twice. Learn from my costly mistake.

Richard Sempel

Mar 14, 2015

We contacted the dealership through Cars.com and in a short time received a call from a very pleasant salesman. Scheduled an appointment the following day (Saturday)to see the vehicle and had a very low pressure time discussing our options.We called the Salesman, Martin Fiello on Tuesday and arranged to purchase the vehicle the next evening. A very pleasant no pressure experience.

Greg C

Feb 27, 2015

I always have a great experience at this Auto Nation Honda Dealership. They are professional, helpful and do very good work on my vehicles. I have purchased my vehicles from them as well.

Casey

Feb 26, 2015

Bought a 2015 Honda fit. I worked with Myron in internet sales. He was very honest and helped me get the best price in exactly the car I was looking for. I was impressed overall with the dealership and it was never confused about what the next step was, everything was up front. They were also very accommodating in working with my schedule, I am on call so I had to cancel and re-arrange meetings for the car a couple times. Overall, I was very happy and look forward to my future dealings with Automation Honda.

Roger Lessin

Feb 26, 2015

waiting room great , service manager kept me informed and answered my questons. Maintenance excellent. car went in and out quickly with no flaws

KarenR.

Feb 21, 2015

Great car buying experience. Quick response from HQ on vehicle inquiry, great customer service from the salesman to the gentleman that prepared the paperwork. This is a usaa preferred dealer which made the process extremely easy, quick, and lowered the interest rate. We were in and out with the car in an hour( including the test drive). Best car buying experience to date!

Mike

Feb 19, 2015

We just purchased a 2015 Honda Pilot and couldn't have been more pleased with the process. No heavy pressure sales! Pedro, our salesman was very knowledgeable and helpful during the entire sale. He knows the produce he is selling backwards and forwards. This was our second vehicle purchased at this dealership and we highly recommend them and Pedro.

Lyle Daun

Jan 21, 2015

The sales representative Aron Blom was excellent and met my needs, answered my questions in a friendly and professional manner.

quilter75

Jan 21, 2015

We waited about 2 months for this vehicle. It has all the bells & whisles and all the safety features we wanted. It was worth the wait. We loved our 10 yr old CRV and the service department. We returned because of the service department, prompt service and honest.The salesman was very nice and was correct on the estimate date the car would arrive. Thanks, Honda

Dorcas Campbell

Jan 20, 2015

very pleasant and informative. Everyone was very nice, helpful and answered my questions to my satisfaction.

Jeff Arest

Jan 20, 2015

Great place. See Joe Butler or Martin Fiello for sales and only Joe Pescatore for service. They are the best!

Norma

Jan 19, 2015

There was no pressure and the easiest car buying experience I've ever had. My salesman was gracious and there was virtually no wait. Van was better then the Internet picture!

Cheryl Brady

Jan 14, 2015

I felt this car purchase renewed some of my faith in the car buying process. The dealership was open, the sales associate honest and forthcoming about all the vehicle information including the book value vs. our final purchase price.

Allan Bentkowski

Jan 13, 2015

Everything went well except for the closing paperwork. Took forever to see the finance manager and after we did, the car was still not ready. Took us nearly two hours to get out of there after the deal was made.

converted van

Jan 13, 2015

told me how long it would take and that's how long it took to within 5 min.

Leon Sagalewicz

Jan 13, 2015

Our schedule required us to meet with several of the sales staff to complete our purchase. They were all very knowledgeable about the vehicle and were patient in explaining the cars features.

Brent Mayer

Jan 2, 2015

Battery completely dead. Needed to get to Phoenix in 2 hours. Service Dept. worked with me to replace battery and get me on the road. Made appt. in Phoenix.

mike

Dec 30, 2014

good experience process went well and was pretty quick

Ronaldo de Tiempo Campo

Dec 24, 2014

There are no tens but Don at AutoNation comes close

Marvin Van Englehoven

Dec 23, 2014

THE BEST Extremely knowledgeable and polite. Most pleasant car buying experience ever and I have bought many.

Mike Bouchard

Dec 20, 2014

Great experience. Do not put a limit on what I write.

Jonee

Dec 16, 2014

The staff is very helpful and hospitable. I came in to get my oil changed and they offered water, coffee and popcorn while I waited. The bathrooms were clean.

Bill

Dec 13, 2014

everything was done and done fast. everything was done and done fast. it was great

Martin Schmitter

Dec 3, 2014

I can easily say that this is the best dealership that I have gone to. Had the best experience buying with sales woman Nicole Whittaker! She was courteous yet fun to talk, no pressure, two test drives on a 2015 Honda Fit EX Automatic and Manual Transmission. Made the decision even easier to go with Automatic. I received very professional treatment by Dustin Gumm in the finance department. He made the process short and sweet while explaining everything I needed to know. Thank you Nicole, Dustin and AutoNation Honda!

Todd Bozoich

Dec 3, 2014

All of the staff is nice at auto nation! My technician is Jeff Dewald. He is amazing! He is friendly, accommodating, and professional on each visit. He is a huge asset to your company! I greatly appreciate how he takes care of me as a customer. I have told people to visit him and auto nation for repairs, based on his customer service skills, and how he has treated me.

ILOVEMYHONDA

Dec 2, 2014

Great service as always. I'm always taken care of by the friendly and courteous staff there. Thanks Auto Nation Honda of Tucson

J. Noriega

Nov 25, 2014

Buying a car with Mike Henry was a breeze! Got the lowest price right away with no need to haggle that much. Would definitely buy again from Mike Henry and Autonation

Happy Honda Owner

Nov 13, 2014

Ed did a great job - everything checked out well and Ed got the done when he told me he would

me

Nov 13, 2014

I requested information online. I got an answer within hours from one of the sales reps. I told him I was coming in later and when I got to the dealer the car was waiting for me. I got a great car for the price I wanted to pay. Great service. I would recommend AutoNation Honda for your next vehicle.

Laszlo D

Nov 5, 2014

Good deal, great buying experience. We returned to purchase our second car after last October (of 2013) Odyssey purchase.Need to say more?

aquamahn

Nov 5, 2014

Service dept deceptive. Went for a simple oil change and found out they used bulk Quaker State Motor Oil that they don't even sell in the parts dept. They tell you they use genuine Honda parts and then instead of using the Honda motor oil they sell in the parts dept that is a blended high grade oil they put this other cheaper bulk oil that is not a blend ,in your car. Switch and bait, no integrity. scammers for a few bucks . inferior parts bottom line .Buyer beware of this place. Can not recommend this service dept.Will not return.

BrandyVys40

Oct 31, 2014

I love my new Honda Accord I have been looking for a car for awhile, I decided to go with Honda and I'm glad I did, Lenny my salesman was absolutely awesome no pressure, very knowledgeable of his inventory and options vehicles had. The whole process was wonderful no hassles,no stress, I would recommend everyone looking for a good car and great service to buy from Auto Nation Honda.Lenny was great. I even took the car back to them to have a spoiler put on, it was fast,sufficient service.Thank you Lenny so much! I have bought a lot of cars in my time and dealt with a lot of sales people.Auto Nation Honda is the best.

Retired in AZ

Oct 26, 2014

I love my new Honda Accord! Rey, Sales Rep. immediately found the car I was looking for. I would recommend Rey to friends and family and I would return to AutoNation Honda for my next car. Art, Sales Mgr.got the paperwork thru in record time and I drove my new Honda Accord home.

Mary Lou, Honda fan

Oct 23, 2014

Jason Mumma is an excellent example of quality service. He is always ready to help, and knows my car. The dealership is always clean and neat. I would recommend AutoNation Honda to my friends.

shardie1

Oct 17, 2014

I purchased my 2003 Honda Odyssey from AutoNation (then Dobbs) and have had it serviced here all these years. I just sadly said goodbye to my old friend and after trying out all the other mini-vans on the market, decided that I just couldn't beat the Honda Odyssey for my needs. Martin and the entre sales and financing team made the process painless. Martin was extremely knowledgable and low key. I never felt any pressure and had all of my questions answered and specific requirements met. I would recommend AutoNational Honda and Martin Fielo to anyone looking for a car.

TeresaB

Oct 13, 2014

Great service and prompt attention. Very thorough in inspection and repairs and prices reasonable. Facility is always clean and has a well stocked customer wait area and plenty of smiles.

Dave S

Oct 10, 2014

I purchased my Fit from this dealership new in 2007. Prior to delivery, all contact was via telephone and email. It was a no hassle experience. Since then I have had all scheduled maintenance done by this dealership. They treat me fairly and courteously. The Fit has been great and to date has not needed any repair.

Wildcat fan, Tucson

Oct 9, 2014

Jeff Dewald is a great service representative. He knows the product and service needs of his customers. He explains what needs to be done, what should be done, what can wait to be done and why. Jeff is friendly and willing to answer any questions as well as explain work that has been done. I will continue to frequent Dobbs AutoNation for service and new car needs. Thank you Jeff !!!

Dr. Allan Zimmerman

Sep 20, 2014

I always get treated super at AutoNation Honda Tucson Auto Mall by Mike Pescatore he is a very knowledgeable service advisor who makes my service experience go smoothly. and without problems. I would not think of going anywhere else for service on my 2005 Honda Pilot that I bought new from them. I have gone for service at that facility from my very first oil change. Besides Mike everyone there always gives me personalized attention. Being handicapped I know I can trust them to give me the best service possible at the fairest price. Dr. Allan Zimmerman

Linda CK

Sep 16, 2014

Everything was great!! The time and effort that Myron gave us was above and beyond the call of duty. The price was very competitive, and I love the CR V - it's very spacious for a small SUV and drives like a luxury sedan.

Ursula

Sep 16, 2014

Tim you were great. No pressure and you patiently answered all my questions. I will definitely recommend you to all my friends. Love driving the Fit!

johnsonbc1

Sep 11, 2014

We were sold a lemon and a useless extended warranty. They won't call you back unless you are going to spend money. Finance Mgr. totally scammed us.

T.L. T.

Sep 10, 2014

I went in knowing exactly which car I wanted, the 2015 Honda Fit. Jose Vega suggested that I take it for a test drive even though I had made up my mind already. We did and it just confirmed my decision. They did not have the color I wanted so they searched around the country and found one for me. Took about two months but it was worth the wait. Jose kept me informed the whole time. When it finally came in, Jose was on the ball getting it tinted and everything so that I wouldn't have to come back. Between Jose and all the other sales people making me feel welcome, I would definitely go back.

GE

Sep 3, 2014

Love our new Honda CRV. Amazing car buying experience. Thanks to Martin Fiello at AutoNation Honda Auto Mall who provided great customer service!

Ronnie K.

Aug 23, 2014

I had been shopping for a used car for about 3 weeks. Kept on coming back to AutoNation Honda as the sales people just felt right. What made me feel good about coming back to them was the 60 days warranty on all major parts. It made me feel they were honest and could be trusted. And when I found a 2008 Honda Civic that I really liked, they made me an offer I could not refuse.

Jmgrignon

Aug 19, 2014

I love going to Dobbs. They know me there, and it's always enjoyable to get my oil changed while I sit and wait for a very short amount of time. Jason usually takes care of my honda, and always let's me know the cost before I actually go ahead with the service. I appreciate that, since I'm just out of college and not flush with cash all the time.

Happy Nancy

Jul 30, 2014

Buying my used CR-V was really painless. There was no bickering over trade-in or purchase price. I feel we got a very good deal. I love the vehicle--so easy to handle, good pick-up, just the right size.

Felicia Tucson

Jul 29, 2014

I called around and spoke with other dealers. Mike was the one I choice because he answered all my questions and was easy to work with. He was knowledgeable and made the process painless. I live outside of the shuttle area so Mike came himself to pick me up. That's what I call great service. Thanks Mike.

Teawany

Jul 19, 2014

For the past 6 years my experience with this dealership has always been good. Service representatives are willing to explain problems and they communicate well.

AnaE Hernandez

Jul 3, 2014

I can't express how happy I am with my new Honda Accord and how grateful I am with the buying experience. (Totally different from my last experience) The process was quick and easy. First I did my online research and negotiation of the price and Art was very helpful and easy to work with, he replied fast and very clear all my questions, then I went to drive test the car and Aaron helped me. After that I took a week to think about it and went back for the car. They were not calling me or pressuring me at all. I liked that a lot. I took my decision but I didn't have a ride to the dealership but Art offered my to send someone to pick me up (Rio Rico, AZ) Even the financing guy was really nice and helped me to understand a lot of things about the warranty. Thank you all for making this a great experience!

Jacki P

Jul 2, 2014

I have been coming to this dealership for year. The service personnel has always been informative on anything that needs to be done on the car. The dealership itself is comfortable and has a great coffee machine.

Honda Crosstour Fan

Jun 28, 2014

AutoNation Honda is # 1 in Customer Service in every Way. Joseph Butler was hands on Sales manager & would do his Best for the customers,plus take care of his staff. Both of the salesmen Aaron Blom & Lenny Woehr were both kind & make the car experience so easy. Lenny informed me of all the New Features of the 2013 Honda Cross Tour. Aaron Blom who finish the sale of the 2013 Honda Cross Tour was so kind & Always Makes the process so easy of buying a car as he did with my 2012 Honda Cross Tour Purchase. AutoNation Honda in Tucson,AZ is a great place to buy a car,plus my 1st service Appt. was just As great with Service Advisor Mike. Mike informed me on the difference of V6 & 4 - cyl engine of the CrossTour & my Maint. Schedule in the future. All Dealer should take note that you can be kind & sell cars at the same time.

Jerrys984 - Originall from the BX, NY

Jun 23, 2014

Called late in the afternoon. Got an appointment got one for the nest morning. Great!! Purchased 1st Honda on L.I. in NY. Next was in Fl. This is the second here in AZ. Driven Hondas since 1983. Never been disappointed. Same with Honda here iAZ.

Cal and Ruth

Jun 18, 2014

We had a most pleasant experience selecting our second Honda with the assistance of Nicole Whittaker! Nicole was very knowledgeable and an excellent teacher for all the new items on this vehicle.

Just Debbie

Jun 12, 2014

I have bought two cars from AutoNation Honda Tucson, making that four Hondas that I have owned. I believe you should protect your investment with proper maintenance. ANHT has helped me in doing that.

TB-Vail

Jun 12, 2014

We had a positive experience when we purchased our new 2010 CR V. Recently this car was totaled and we went back to AutoNation to purchase our new 2014 CR V knowing we would have the same experience. Mike Branham and Myron Nakonechny were very helpful and not pushy. Mike was patient and listened to our needs. We never felt rushed or pressured.

Marlene, the Conservative

Jun 11, 2014

I couldn't be happier with my new Fit. My experience from the first email inquiry was handled professionally and promptly. The salesman listened to what I wanted and what my price limit was. He found the perfect car for me and it fit all my requirements. From the moment I entered the showroom, every employee greeted me. There was no high pressure. Being a senior lady, I was appreciative of being treated with respect. Every step of this experience totally exceeded my expectations. I will refer my friends to this agency and to my most helpful salesman, Art Bigelow. My car is just the right size and I feel so safe and comfortable when driving. I wish I had bought this car several years ago!

bill a

Jun 10, 2014

Excellent service. The salesman, BC, was extremely helpful, even on his day off, he came in to make sure all was alright

Gustavo A Contreras

Jun 6, 2014

We have been bought and servicing 3 Honda Odyssey with them since 2004. The great service and quality of people is what makes us come back. Mitch in Service will make every effort to get us on the road safely, timely and with the best quality.

Geoff

Jun 5, 2014

Art was very supportive and aggressive in getting me the car I wanted. The dealership was extremely affordable and did not haggle over expensive options. They want the customer to be happy. I would definitely use this dealership for my next auto purchase. Art and the other members of the Auto Nation team are definitely close to perfection in helping their customers get satisfaction! Thanks again!!

Kevin

Jun 3, 2014

Pretty amazing buying experience. Quality vehicle, very well preped. Recommend to anyone! Everyone is focused on customer satisfaction.

Hondafan

May 28, 2014

I'm a returning customer to this dealer. Last time, I bought a CRV and this time it's the Accord sedan. For this dealer, I'm especially satisfied with their responding speed. I visited many other dealers across many other brands before them, but they beat most of the others. Also, they are able to match up with an internet price I obtained in Phoenix (actually, their price is even lower!) This saves me a lot of time and some mileage driving from Phoenix to Tucson! Besides, the sales man, Aaron and manager, Rob are very nice guys. I bought the CRV from them and I bought the Accord again from them! It was great experience discussing the models, having test drive, learning the functions and negotiating the price with them. Lastly, I strongly recommend everybody to buy Accord, I think it's quiter, more comfortable and sportier than Volvo S60 T5, 80% as comfortable as an Acura RLX (accelaration is about the same but consumes much less gas), definitely better than the cheap Acura ILX and the outdated Acura TSX. Happy new car purchasing! :D

w.

May 23, 2014

went to look at a car at 9:30 am didnt complete the transaction close to 1 pm. Our representative was fine but the delays getting the paper work completed were unacceptable. Some of the floormen who were doing 'nothing'said some snide remarks to my wife when she complained she had to be at work .As this purchase was a used car and needed immediately, my regular delearThroughbred did not have anything I could purchase immediately.My previous purhases from Throughbred have been under 1 hour and great people to deal with.After leaving here no wonder used car people are #1 on the most hated.

nic5

May 13, 2014

Went in on 4/23 to look at Honda Pilot. Was approached by Mike Branam and took car for a test drive. Liked the car and was told I could hold it for a $200 deposit, but to please let him know right away if I wanted it or not as it drove him crazy when people didn't get back to him. So I put it on my credit card. Called the very next evening and told him I had decided on another vehicle. He questioned why I wasn't buying that car and scoffed at the fact that another dealer was giving me an extended warranty. He then proceeded to tell me that it would be 10 business days to get my card refunded. 15 business days later with no refund, I called and spoke to the manager who told me that was not even their policy! I was immediately given a refund by finance. Mike also went on and on about how unhappy everyone was about being owned by Autonation and they can't keep people there. Not a real encouraging thing to tell a potential buyer. The whole experience left a bad taste in mouth and I will not return.

nic5

May 13, 2014

Went in on 4/23 to look at Honda Pilot. Was approached by Mike Branam and took car for a test drive. Liked the car and was told I could hold it for a $200 deposit, but to please let him know right away if I wanted it or not as it drove him crazy when people didn't get back to him. So I put it on my credit card. Called the very next evening and told him I had decided on another vehicle. He questioned why I wasn't buying that car and scoffed at the fact that another dealer was giving me an extended warranty. He then proceeded to tell me that it would be 10 business days to get my card refunded. 15 business days later with no refund, I called and spoke to the manager who told me that was not even their policy! I was immediately given a refund by finance. Mike also went on and on about how unhappy everyone was about being owned by Autonation and they can't keep people there. Not a real encouraging thing to tell a potential buyer. The whole experience left a bad taste in mouth and I will not return.

Oracle Grandma

May 7, 2014

Nicole made this an easy buying experience for us. Although we took our time in deciding on an Odyssey, she was patient and relaxed, which put us at ease. She was friendly and interested in working out the best deal possible for us. We recommend Nicole and AutoNation Honda for a low-stress experience and a top quality vehicle.

Satisfied Gal

Apr 29, 2014

I did my shopping on line. Pam Wilson was "Johnny on the spot" to answer all my many questions. When I did my onsite appointment, Nichole was right there to show me the vehicle and get all the information I asked for. When I picked up the car, Nichole was again right on time and everything was ready for me which I really appreciated. When I met with the finance department all the figures were as represented with no surprises unlike other dealers where I inquired.

Witkowski's

Apr 29, 2014

We have been customers of Honda and this dealership for 6 yrs now, purchasing a used Pilot , leasing a Civic and now with having to trade the Civic for a CRV because of an unforeseen illness in the family. Martin is always great to work with as well as Todd in the finance department!! We have also been completely satisfied with the work done on our vehicles in the service dept! Thanks guys!

Eldion McNabb

Apr 28, 2014

Salesman: Mike Branham (Honda CRV purchased 4/17/2014) Mike was very helpful. His product knowledge was outstanding, and he made the purchasing process simple. I would definitely buy a Car again from Mike. His easy going and low pressure sales style was appreciated. Thanks, Mike. The real reason I purchased from AutoNation is the service that I have received over the years from your service department. I moved from California in May 2005 with 60,000 miles on my Odyssey, my service with Dobbs begin with with Dave Ravert who guided me thru 66,000 miles with great advice and upon his passing my service experience begin with J D Dewald in April 2008. Jeff begin when my Odyssey was at 126,000 and advised me on service for 104,000 and upon reaching 220,000 Jeff adviced that it was probally time to let my Odyssey go. Thanks Jeff I look forward to many years of service with you advising me on my Honda CRV. Your service Department is the key to maintaining customers.

Honda Fan

Apr 2, 2014

The 2013 CrossTour is a Great mix between a Sedan and a SUV and now with the New Safety Features on the 2013 & 2014 Plus for the Price Value was is a great choice! I can't say enough about The Great Customer Service about AUTO NATION HONDA in TUCSON. I took a test drive with Lenny Woehr & he pointed out The Safety Features. Lane Changing,Collision Warning & Back Up Camera,plus the Great Value for the money was a easy choice. Aaron Blom finish the sale,Who is so Great with Everyone! The New Sales Manager Joseph Butler was so kind and made sure everything was going well even with the Detailing of the CrossTour. AUTO NATION HONDA IN TUCSON HAS MY BUSINESS with Aaron Blom, Lenny Woehr and the New Sales Manager Joseph Butler who Kind & the Best Sales Manger in my opinion. GREAT JOB - AUTO NATION HONDA IN TUCSON!

Norma and Ron

Mar 8, 2014

This was our first Honda. Everyone we came into contact in this dealership was first class. Although most of our dealings were with BC, we were also assisted by Dan, Rob and Greg. Going thru the Costco program made things easier and we were not pushed to get options we did not want. We will highly recommend AutoNation Honda.

seawolf

Mar 4, 2014

Adrian Suarez was most helpful getting us the car we wanted. He took his time showing us how all of the electronics worked. He reminded us, if we had any questions or problems to contact him directly. We would certainly recommend this dealership and Adrian.

Tom

Mar 4, 2014

These folks gave me a great price and the process was very straightforward. They did not try to upsell me or include any mandatory add ons like many other dealerships do. I recommend this dealership.

Susan McMahon

Feb 21, 2014

Lenny Woeher assisted us in the purchase of a Honda Ridgeline. He was knowledgeable pleasant and efficient. It was a quick and easy process. Susan McMahon

MRPEABODYSmom

Feb 20, 2014

Very friendly and helpful employees. Martin Fiello in sales is superb! He is very detail- oriented. He listens to the customer needs. He works extra hard to make "everything perfect" for me. Mitch Jones in Service is also superb! He always makes sure the job gets done correctly and on time. . This is probably why I travel 22 miles to go to this Honda Dealership , instead of the one that is 7 miles from my house. It is the PEOPLE!

gerrbear

Feb 19, 2014

Salesman Matt Crown was excellent to work with, very knowledgeable, low pressure and easy going. Extremely satisfied with the vehicle and the deal. Only comment about the facility is that we started the buying process at 1100 in the morning and by the time we drove off the lot it was 3 in the afternoon, would suggest a small snack bar with something more substantial than popcorn.

dierslodge

Feb 11, 2014

Helpful, friendly and knowledgeable salesman. Modern show room and large inventory. The 2014 Honda Sport is a great car.

Frank C

Feb 6, 2014

Been working with Autonation for 5 years, 3 cars and all our service. Everyone has been great. We wouldn't go to anyone else but Dan Wygocki for a purchase.

TimAZ

Feb 4, 2014

We recently had an expensive repair bill on our 08 Accord. We decided to trade the vehicle and contacted the internet person at Autonation. We worked the trade into the deal and purchased an awesome new Accord EX-L with Nav. The process went very smooth as they gave us a very fair price on the new vehicle. The negotiations on the trade went quicker than anticipated and we were happy with the result. The new vehicle is great. Honda has stepped up. The people at the dealership were great to work with. We had a problem with the Nav antenna and the salesperson went out of his way to get us through the issue to our satisfaction. All is working well and this car is a pleasure to drive. We would highly recommend this dealership. We have used their service for several years now. Hats off to our salesperson Bilal for making this a great transaction.

anasan

Jan 20, 2014

I traded in my 2009 Honda Pilot for a 2014 Pilot. I loved my old one and wanted a newer one. The service rep, Shaun Goodwin was very helpful, patient and knowledgeable about the car. We always feel we can go to this dealer for any questions and for service. This is the most smooth process for car buying we've ever had. it was long though.

Es

Jan 16, 2014

AutoNation Honda was a wonderful experience. Mike, Rob and Dan made car shopping quick, hassle free and very easy. The environment is very customer oriented and friendly! Thanks all! It was a pleasure and we love our new Accord!

Raymond Harden

Jan 15, 2014

My wife and I just purchased a 2013 Honda Civic from AutoNation Honda.....found it to be a very positive experience. Excellent communication with the dealership personnel from the very beginning of our inquiries.....all the way from Pam, the Internet Manager; Lenny the sales representative; and Mike the Finance and Contract manager. Great group of people.....we appreciated their courtesies and especially the respect shown by Sales Agent, Lenny Woehr. An added bonus was the sense of humor displayed by those we had contact with.....something we view as an important asset in achieving an atmosphere of comfort. Nice bunch of folks!

SoAzGuy

Jan 7, 2014

I recently bought a 2013 Honda Fit through AutoNation using the Costco Car Buying program. The Costco negotiated price greatly helped with one of the downers of dealing with buying a car - establishing the price. I was pleased with our salesman Martin who worked well with us in considering options and who kept me informed about vehicle delivery from LA. The only shortfall was how long it took to pay for and pick up the car at AutoNation. Part of this was due to the fact that we are not frequent car buyers and didn't know what to expect. The salesman could have set the stage better for the final paperwork session. I would buy a car this way again from AutoNation.

GibsonG

Dec 28, 2013

Great customer Service. The dealer matched the lower price of a competing dealership. and the whole process did not take a lot of time and or haggling. We are very happy.

Amy

Dec 27, 2013

all 5 stars on services Lenny has provided. Great job Lenny!

Bob & Kathy C

Dec 17, 2013

As 20-year Mitsu enthusiasts, my wife and I noticed the high ratings for the Honda CR-V. We visited AutoNation Honda of Tucson in June and connected with Myron N - a real pro. We said we were considering a CR-V for our move to Colorado in early 2014. Myron took the time to respect our interest even though a decision would not be made for a while. We bought a 2014 CR-V from Myron on 12-12-13 because he simplified the process, explained all options, and guided us to the best model for us (not the one we originally spec'd). Bravo, Myron! And, kudos to Pam for her upbeat support of our delayed purchase cycle. Since then, his follow-up has been beyond expectations. We have NEVER been treated this well in a car store! Glad we looked at AutoNation! The CR-V is all it is celebrated to be! Thanx, Myron! Thanx, Pam! Thanx, AutoNation Honda!

DenandMag

Dec 4, 2013

Very pleased with our experience when purchasing a new CRV. Salesman was very helpful and courteous through the entire process. Fairly painless negotiation. We are very pleased with our new vehicle.

Gene and Linda, winter residents

Nov 28, 2013

We were very happy to have Lenny for our salesman. He was mostly interested in what he could do to please us. Never had the feeling of a hard sell. The financial manager was respectful of our wishes.

cactusjack158

Nov 8, 2013

My first car was a 2012 Honda Accord EXL, which i bought brand new, which I am extremely pleased with. I used the Costco Car buying program and things could have not been easier. My first contact was Rob Rhein who explained everything and was quite helpful and explained the program carefully, Rob who was listed as the contact person for Costco, then introduced me to Myron the Salesman who was quite knowledgeable and courteous. Bottom line I bought the vehicle. The service advisor for the vehicle is Mike Pescatore, he was quite helpful and one of the reasons I returned back to Auto Nation for my 2nd vehicle a 2014 Honda CRV EXL just the other day. Again, thru the Costco Car Buying Program. I could not have had an easier car buying experience. I do not want to forget two other gentlemen Pedro and BC, they were also part of a great experience, In between those two cars a owned a 2011 Honda Accord Coupe, which i got from my brother in New York. When i brought the car out here to Tucson, I had the car serviced for several months at Auto Nation, again a great service experience. Courteous, Friendly and quick. I prefer to get my car serviced at the dealer, it may be a little more, but they now the car the best. I was told a good mechanic is not expensive, he is priceless.

pattic

Nov 7, 2013

First leasing experience. Jason, Adrian ,Pedro, B.C and Dustin made it remarkable. All were courteous, knowledgeable, and professional. Adrian made every effort to meet my needs at a price I could afford. Thank you for your excellent service.

LoveMyHonda

Sep 3, 2013

I contacted AutoNation about a used vehicle that they had advertised on Cars.com. When I arrived, they said that that particular vehicle had not passed inspection. Since I was only interested in low-cost vehicles, there was not much there for me to choose from. However, they were willing to show me a vehicle that fit my search, even though it had come to them only that day. The car looked to be in decent shape despite high miles. Before they would sell it though, it had to go through their inspection process. It apparently needed too many repairs to be profitable. They refused to sell the car to me. I rate them five stars on repairs, because they stuck to their standards when they could have made an easy sale. I rate four stars on service, only because it took a couple of days for them to get to the inspection/decision and the salesman was slow getting back to me. (Hey, low profit margin, I get it.) Also, the vehicle I went in to look at originally-which they said was not for sale-is still up on cars.com a week later.

Kathleen

Jul 9, 2013

The purchase process was very simple and the price quoted was what I ended up paying which met my expectations. Everyone was courteous and explained everything to me in sufficient detail. I think the only thing that could have been better was to provide me with the paperwork detailing what the "certified" status conferred in terms of warranty. I feel I should have had these documents given to me when I picked up the car.

Bruce and Barb

Jul 2, 2013

This is our second 'new car' purchase at AutoNation Honda Tucson in the past 2+ years. The sales and finance process was an exceptionally friendly and absolutely no pressure experience. Martin and Dustin are a great team. We started off looking for a good buy on a certified previously owned Honda CRV. A New 2013 CRV was a better value for us.

Susie

Jun 18, 2013

Honestly one of the best car buying experiences I have ever had! As a newly single woman I was really nervous about purchasing a car on my own but this dealership made it easy. Thank you Aaron!

grandma x3

Jun 11, 2013

I went to discuss pricing and see the Basque Red CRV, but wasn't planning to buy for a couple more months. I found the exact make, model and color I wanted, AND got a deal that worked for me that same day! Happy Mother's Day to me!

JKH2

Jun 8, 2013

This was a great experience for me. Everyone in the dealership was friendly and helpful. They gave me information but didn't try to pressure me into a decision but rather to make up my own mind as to what I wanted to do. I am delighted with the experience AND with my new car.

Joanne

Jun 6, 2013

I had a very painless experience. Most times I hate shopping. Adrian Suarez made the experience less stressful. He was not aggressive like most car dealers. He just wanted me to be happy with my purchase. I think I made the right decision.. I love my Honda Fit. However, dealing with the financial end was not so pleasant. The waiting time was too long and I felt pressured. I knew it would be but I was still not happy with it .

S.H.

Jun 3, 2013

I shopped at 9 different dealers before purchasing my Honda CRV at Dobbs Honda. Even though the dealership was not the closest one to my home, the friendliness and professionalism Martin demonstrated was worth the drive. Since I was looking for the best out-the-door price, Dobbs met and exceeded by expectations.

Eileen

May 30, 2013

I just bought my second new car from this dealer and was very impressed with the help I had. I always have the dealer service my car because they know it better than anyone and I've never been disappointed or unhappy with the service. I have had Hondas for 30 years and have used several dealerships in California and Arizona. This one is the best. The salesman spent lots of time with me going over the features of the car and making sure I knew how to find things and work the technology. I really appreciated that. I highly recommend them to anyone.

MGY

May 19, 2013

Michael was fantastic. His product knowledge was outstanding, and he made the purchasing process simple, easy and fun. I would definitely buy a Honda again from Michael . His easy going and low pressure sales style was appreciated. Thanks, Michael

Partha

May 18, 2013

The dealers were not pushy at all and were very helpful in making my decision. They were very knowledgeable and friendly as well. Communication was done online and the final arrangements were done at the dealership.

Partha1

May 18, 2013

The dealers were not pushy at all and were very helpful in making my decision. They were very knowledgeable and friendly as well. Communication was done online and the final arrangements were done at the dealership.

Karen

May 12, 2013

Sales staff alowed me to work through my process. Lenny remained patient and low pressure until I chose the car that worked for me.

Rich & Melinda

May 12, 2013

We went through the Costco program and were promptly contacted by Dobbs. We told them the model we wanted and reserved it. Brad Baker was friendly, timely and efficient, despite them being crazy busy on the day we went to pick up our car. Financing was easy, and we were not pushed to purchase add-ons we didn't want. We would gladly return to Dobbs for our next Honda purchase.

Flex93

May 8, 2013

We bought a Honda Odyssey about 3 weeks ago from Dobbs Honda. At first I dealt with the Internet manager, Pam Wilson, who was amazing to deal with. She gave me a straight up offer and gave us an amazing deal. I appreciated her candor and no pressure style. After we agreed on a price, we came in for a test drive and was greeted by Mike Branham. He was simply the most knowledgeable salesman I've ever dealt in a car dealership. Once again, there was very little pressure and he allowed the car to pretty much sell itself. He had all the answers to all our questions about the car, which I find to be rare. I once had a salesman who couldn't figure out how to work a car's navigation system that he was selling. All in all, it was outstanding experience overall.

rvarineau

Apr 28, 2013

I had been considering a Honda Ridgeline for several years and had finally decided to seriously look at one. The staff at Dobbs Honda was friendly, considerate and knowledgeable and did not try to oversell their products. They answered all my questions and concerns even letting me drive the Ridgeline to my home to see how it fit in my garage. I had added a roof rack and while they didn't have it in stock they were very prompt in scheduling the installation. My overall experience was great.

DARoberts

Mar 25, 2013

I brought my 2012 Honda Idyssey in for an oil change before I started my trip home. I also mentioned a sensor on the front left of the bumber was not working. I also told them this was a Canadian vehicle and the person that wrote up my order didn't think it would be covered by warranty as it was a Canadian vehicle. I replied that I understood. He told me it would be about an hour. I was satisfied with that. A different service person came to me with the workd order and it showed there was damage to the front bumper of the vehicle. I told him there was no damage that it was just a snsor that wasn't working. He thought it would be on warranty. After about 45 minutes to an hour the same service person returned and asked if it was a Canadian vehicle which I answered said it was. He then said he wondered as they couldn't find the part because of the V.I.N. He didn't bother to read the address on the top of the service order. At a little over an hour of half of sitting in the waiting room I was a bit angry and approached the first service rep I talked to and pointed out that it shouldn't take 1 1/2 hours to have an oil change. he agreed with me. The second rep then returned with my invoice and offered a free car wash explaining that the delay was cause by not finding the part as it was a Canadian vehicle. The invoice showed the car went in at 9:48 and was ready at 11:47. It also showed a promise time of 17:00. I was told 1 hour and not that it could take until closing to get the vehicle. I also discussed the matter that I had my name and address given to another car dealer in Tucson and was told that Honda U.S.A. gave that information out. I am not happy with that and I don't really believe the service rep. I will NOT everr deal with Dobb's Honda again and will tell people to avoid them as they don't need the frustration and poor service that I received.David RobertsCustomer #4881408

Robert M.

Mar 20, 2013

Everyone here was excellent in helping us with a test drive and selection of our newer Honda Pilot. We found it on the Dealer web site and were able to contact Dobbs immediately. The customer service was great and everyone was attentive. There was a child's play area for the kids so we could complete our purchase without worry. This is the third car I have purchased here and I will continue to do so. The whole process was easy and hassle free. Thank you Dobbs for your patience and professionalism. Thank you Rob, Jason, Dustin and of course our sales rep Aaron. Great job!!

CRVinTucson

Mar 16, 2013

I'm very pleased with my decision to buy a used car at Dobbs, and very happy with the CR-V itself! I test drove several similar crossovers from different manufacturers at various dealers in Tucson. The folks at Dobbs respected my desire to "keep in touch when the right car is available" and did not swamp my email and voicemail with follow-up calls like the others, which was greatly appreciated. The two reps I worked with put in a fair amount of effort looking for the color I wanted and understood I'd buy when the color I wanted was available at the right price. Ultimately I decided on a different color which was in stock and was available at the right price. I got a fair value for the trade-in on my 18-year old truck. The actual purchase was smooth, not too much pressure to buy extras (I did get the PermaSeal package though). Thumbs up for Dobbs!

LuigiSvenCollette

Mar 14, 2013

Excellent experience! I would gladly buy from them again. I got exactly what I wanted and did not have to spend lots of time haggling!

Jan

Mar 6, 2013

I have been taking my 2003 Honda CRV for service to Dobbs since I moved to Tucson. The last time I had it in for service I decided to look at the new CRVs. I test drove the new CRV and shopped around to check out SUVs at other dealers. I ended up going back to Honda. Martin Fiello was very easy to work with and I ended up ordering exactly what I wanted. When the car arrived, he went over everything to make sure it was what I expected. The whole process was very easy with no pressure. I love my new CRV.

honda buyer

Feb 26, 2013

Received internet price for a new Honda CRV and met w/ salesman. Salesman was very knowledgeable and pleasant. Once we got a complete price quote the paper work was turned over to the general sales manager for final approval. The price was approved. I have impeccable credit and had my own financing lined up. But, when the gm found out I had my own financing, he became extremely rude, condescending, and patronizing. The finance person drew up papers that worked w/ my loan company and is the only reason this sale happened. The experience started off fine w/ the salesman, but the general sales manager made the whole experience miserable. Using the term "car salesman" in a derogatory way is valid in this case. The general sales managers behavior was intolerable. The new car was taken for final detailing and we discovered that someone had carelessly made an ink mark on the back seat. Had to go back the next day to get it cleaned.

yann11

Jan 25, 2013

Mike was friendly and helpful. No complaints at all. I used the Costco deal which pretty much determined my decision to buy a car there.

hondars112

Jun 30, 2012

AVOID the service department! I have purchased a total of 3 hondas in my lifetime and serviced them all at this dealership and put up with all their BAD practices, well ive had enough and id like to share my experience. I called on a friday regarding a AC service to have my freon check because it was not blowing cold, i got quoted over the phone for $125 plus freon ($15 per pound, the gentlemen told me my car holds up to 2 pounds) he said i would probably be in the #150 range. He asked if i wanted to make an appointment for tomorrow (saturday), i told him i will think about it $150 seemed reasonable. I showed up on Saturday and i could not recall who i talked previously so i was given a "new" advisor. The advisor told me if i noticed the weather getting hot? like i am an idiot and the car doesnt need service even do it was 8am in the morning and the car was just brining the cool weather inside. The advisor took me inside and after 5 minutes told me it would be $112 for diagnostic plus $125 for AC plus Freon (over $200) i told him no i was quoted something else, he would not honor the $125, i asked to speak to the manager, they gave me his card. I left the dealership and called 5 minutes later to talk to Micheal Jones (if that is really his name) i explained him the situation and he said whatever they quoted is right.. without looking into the matter and he told me that i had other options when servicing my vehicle. Please avoid this dealer service like the plague. I will be contacting Honda Motor Company and cant wait to receive my service surveys.

nanette 711

Dec 31, 2011

My servece advisor and mechanic team are the best I've ever experienced! I consider them as my friends, that show me concern for my car and my personal safty. I am a 68yr old women who's interests in archology take me way "off the beaten track" off roading in the middle of the desert. Mike and JT have provided a personal interest in keeping my honda crv running smoothly and have cosistently help me to budget for up comimg repairs so that I can continue to enjoy my advocation without my being concerned about making it back out of the desert safly ! I would follow them anywhere .....Thank you, Mike and "JT"

jbj1

Nov 21, 2011

Monty Irwin has solved many problems for me over the last several years. As a result of our service experience, when it was time to get new cars recently, my husband and I went to Dobbs for our new CRV and Odyssey. My Odysseys have been serviced partly in Madison, Wisconsin and partly in Tucson. Problems that were "unsolvable" at the highly-rated Madison dealer were solved with very impressive puzzle work by Monty. In addition, he is very cost-consciencious and is diligent about finding out if something is covered by warranty or recall. This week he even got me new tires at less cost than Costco or Discount tire. He took my concern of a shimmy in the steering column seriously (it had been ignored in Madison) and found a problem with a coupling device that is now being fixed (under warranty!). I highly recommend Monty Irwin in the service department at Dobbs Honda!!

jarriaga

Nov 16, 2011

I must say I would never even consider going to another dealership other then Dobbsfor my vehicle service or to purchase a new car which I did just that in March 2011 so that brings me to having a 2004 and 2011 being serviced completely by Dobbs Honda.My Service adviser is Mitchel Jones ,who always acknowledges me in a professional.friendly,confident manner.His expertise in being a Service Consultant is Exceptional in all areas. Making me feel in a comfort zone of what NEEDS my Hondahas at that time of service and to ensure me that the highest quality of work will becompleted......which has always been the case as the technicians are very reliableand competent.My vehicle is always done in a timely manner,I am notified by Mr Jones if there are any changes in time of completion or chargesEveryone at the dealership is very friendly and accommodating which gives the customercomplete confidence and peace of mind as to the attention of their vehicles.Thanksalso to Jodee never without a friendly greeting.....Also Dan in sales. his promptness,kindness,knowledge and wisdom was GREATLY APPRECIATEDwith the purchase of my new Honda 2011.ALL of the above and more is what makes DOBBS HONDA the GREAT PLACE IT IS AND ALWAYSWILL BELynn Arriaga

hcm

Nov 7, 2011

I have been working with Jason for four years when I service my vehicle. He is straight forward, explains everything, friendly and understands that I live with a budget. He lets me know when my car will be ready and it always is. I question everything and he is patient and explains why and what the parts do so I can understand the need for the repairs when it is something other then the standard oil changes and routine maintenance services.

MRP'S CITA

Jun 22, 2011

I HAVE BEEN COMING HERE FOR OVER 20 YEARS. NICE, FRIENDLY, COMPETENT PEOPLE. THEY GET THE JOB DONE ( ON TIME AND CORRECT THE FIRST TIME) . THIS IS THE ONLY HONDA DEALERSHIP I WILL USE, BY MY CHOICE OF DRIVING 25 MILES ACROSS TOWN TO GO TO DOBBS.

robsonj

Jun 10, 2011

The reception, professionalism, knowledge, integrity, and performance of all three with the superior maintenance as well as timely production are true credits -- all of which ensure I shall return and unhesitantly recommend this dealership to others.

messy

Jun 5, 2011

I always have a good experience at Dobbs Honda. They usually get the job done on time or early, and they always do good work.

jksink1060

Apr 26, 2011

Since the original car we looked had been sold, Martin did everything he could to meet our needs and hit our price. We were very pleased that he worked so well with us and for us. We will certainly pass his name along. everyone at the dealership was friendly and courteous. Jan & Ken Sink

sheiladog

Apr 17, 2011

The entire purchasing experience was great ! The people at the dealership were very nice and especially our sales person who went above & beyond and followed thru on everything regarding our sale. We continue to be greeted with a smile every time we are at the dealers.

svanert

Apr 14, 2011

Everyone at Dobbs was exactly what I would expect from a motivated car sales team. Especially Art Bigelow who worked with me to get me exactly what I wanted. 100 percent satisfied with all aspects of this transaction and will, by name, recommend Art .

DannyT20

Apr 13, 2011

I was greeted immediately by JD when I arrived at Dobbs Honda. Got in and out promptly for a minor service. Customer service was excellent throughout the process and prices were more than reasonable for any location. I would highly recommend Dobbs Honda.

rapjkp

Apr 8, 2011

Pedro Lazaro was the salesman who courteously greeted me on arrival and began the initial process of looking at new CRV's. He was soon called away for a customer picking up a new vehicle and Aaron Blom took over and was with me through the CRV comparison shopping, test drive and purchase negotiations. Aaron was at all times helpful, knowledgeable, patient, polite and well informed about the vehicle and options. We have purchased 4 vehicles from Dobbs and it has been a very pleasant car-buying experience each time. In addition we like doing business with Dobbs because we also have been treated very well when we bring our cars in for servicing. The only negative in an otherwise very positive experience has been Dustin (do not know his last name)who was the finance individual that completed the sale. His demeanor was impatient and curt. He actually seemed bored by the whole process. Quite a contrast to your other Dobbs employees! Another family member had exactly the same impression when they purchased a car from Dobbs and had dealings with Dustin during the payment/finance process. Perhaps he could benefit from a class in customer service because in all honesty his attitude does not seem to be consistent with what we (as repeat customers) have come to perceive as the philosophy of business at Dobbs Honda.

pj4ua1

Mar 26, 2011

Dealer approach was honest and fair both in salesinformation and pricing. The trade-in price for our vehicle was established by their unique internet bidding.It was fast and a competitive value offered.There was a good selection of vehicles available for the model we wanted. We had a straight forward offer withoutthe usual scenario and stress of dealing up the chain of employees.This is a dealership with a friendly and relaxedatmosphere with helpful employees.

fabiana

Mar 24, 2011

Peter was very helpful, informative and was knowledgeable about the vehicles' features, pros and cons and was very friendly. He was able to answer our questions and overall the shopping experience very pleasant. We will definitely recommend Peter Ta.

rhuber46

Mar 24, 2011

We were looking to purchase a new Honda CR-V. I contacted Dobbs Honda via their website to review their pricing. I quickly received an email back with pricing and information about the dealership. The email also directed me to ask for Rob Rhein when I visited the dealership. Rob asked Myron Nakonechny to show me the CR-V and to take a test drive. Myron's knowledge of the CR-V was outstanding and far above what I expected. I worked with Rob on the pricing and we came to a fair price on both the CR-V and the vehicle I was trading in. My experience at this dealership overall was outstanding. Everyone at the dealership was friendly and very accommodating. I was impressed with how quickly everything was handled and in less than a total of 2 hours at the dealership, I was driving our new CR-V home. Based on my positive experience I would recommend Dobbs Honda to others looking to purchase a Honda.

johnandbrigitte

Mar 22, 2011

On March 7, 2011, I purchased a new Honda from Dobbs Honda in Tucson. This is my second Honda leased from Dobbs and my dealership experience certainly exceeded expectations. The sales associate, Peter Ta, was totally professional. Following the sale, Mr. Ta followed up with a telephone call and written letter to make sure I was satified with the sale. This is very unusual to have such follow-up after the deal is over. Most car dealers never have the time nor the professionalism to follow-up the way Dobbs demonstrated. I will use Dobbs Honda again. Honda is a good value/brand. The Dobbs Sales Team did an excellent job selling the Honda brand. Thanks. John Pendleton

jarriaga

Mar 18, 2011

Dobbs Honda along with Mitch Jones have serviced my 2004 Honda for years now I havepurchased a 2011 and keeping my 2004 because of all the expertise and care given by Mitch..the technician"s all those involved I can use it as my run around vehiclein Tucson...I work round trip 240 miles from home and sometimes three to four times a week so I have complete confidence and peace of mind that my cars are totally safeand ready to hit the road when need be.Thank you Dobbs for the employees mentioned above including Ardis and Jodeefor their helpfulness.promptness,kindness,knowledge and wisdom in making Dobbs the GREAT PLACE IT IS and has been.

d1perez

Mar 17, 2011

Shaun had excellent customer service from start to finish. Shaun went over the recommended services required by the manufacturer. Shaun was genuinely concerned about me and the service done to my vehicle. I would recommend Shaun and the staff at Dobbs Honda to all my friends and family.

Pam Diebold

Mar 16, 2011

The experience my husband and I had at Dobbs was extremely pleasant. We already had the car picked out by shopping around on line at several dealers for a week. Dobbs had the best deal on what we were looking for. We found the car immediately and had to go FIND a salesman. Martin was very helpful in telling us about the history of the car and was very informative. We test drove it and while we were driving, we got to know each other and he was very friendly and personable. He answered all my questions about the safety features. We told him we wanted it and while they were finding us financing, he came out every 5 minutes to let us know what was going on and just to talk. It only took about 35-40 minutes. Then we went to the finance guy and that only took about 45 minutes. Don't remember his name but he also was very friendly and personable. He tried very hard to get our car payment to where we told him when we first walked in. There were no hard sales pitches by anyone. We didn't feel pressured at any time. We actually put less down than we expected. They cleaned and buffed the car for us and filled up the gas tank. It was beautiful. Overall the experience was extremely pleasant and it felt like I did business with someone in my family!! I can't remember ever buying a car being so pleasant and fast. I would recommend them highly.

vicki728

Mar 14, 2011

Jeff DeWald was a great person to work with. My car was perfect and done on time. Very helpful and recommended things I needed but wasn't pushy. Very friendly staff at the dealership. Work done as promised. Would definitely return to have them work on my car and will always ask for Jeff DeWald

Sally Simmons

Mar 12, 2011

I have owned Hondas for 14 years. I came back to Dobbs to buy my second Honda because the service department is so terrific. I have never had anything but good experiences with the people there. They are friendly, knowledgable and courteous. I will buy another Honda because of them.

tarkington

Apr 7, 2010

Untrustworthy how do they intend to keep return customers seems impossible Pros: none Cons: Untrustworthy workers Once their service rep. and mechanic lied to me they lost a return customer. You would think a business this large would try to hold onto customers who are trying to be loyal to them. Instead they lie about unnecessary repairs and put the fear in you that if you don't fix it today your car may fall apart as you drive out. Well stand firm loyal customers! Leave and get a second or third opinion from another Honda mechanic or any other mechanic before you let Dobbs Honda do the work. I did and I was told the work Dobbs was saying I needed was not needed, there was nothing wrong with my car.It is a shame that customers have to do this. If they would just be honest just think of all the customers they would have. I will not be returning to them.

cwren

Jul 17, 2009

These people are very rude, especially the Courtesy Carriers who all make you feel like a worthless leech for using the courtesy ride. The sales rep did not fully outline the bill and did not mention all costs until the very end, throwing in several services like an over priced battery and belt replacements, not to mention hidden labor costs, without telling me. Then, the car was said to be running better and actually still runs the same! To top it off, when paying, the cashier was very rude and demeaning. Overall, I'm very unhappy with the service and frankly feel taken. Like the other reviewer, I was forced to pay for services that I did not want, holding my car after doing work I did not confirm, stating that without completed payment, the car cannot be taken. I'll never go to Dobbs Honda again and hope others will read the buyer beware reviews before stepping foot there. If you just need a part, great, use them. For servicing your car, save some cash and grief and go somewhere else. The smaller businesses need the help right now anyways. Let lousy corporate trash like this fail.

stevenmcgraw

Mar 13, 2008

The sales man was pushy upon the initial conversation even though we told the sales man that we were not here to purchase but to see what was available. We did find a car that we were interested in and when we spoke of this interest we were ushered into the building where we were bombarded with finance paperwork, rate to payment sheets, and contract agreements for financing. We on several ocasions told the sales man that we wanted to leave so we could think it over and was belittled for attempting to leave and was told to wait on each occasion while more paperwork was brought out for us to look at. On one occasion we asked if we could see what we could get approved for but not be obligated to purchase and the sales man said that "the finance team doesnt need the practice" that if you want the car sign the contract and well see if we can get you approved. Again we asked to leave and was told to wait while the sales man left again to bring us more paper work. My wife and I both felt that we could not leave and were being held against our will untill we purchased the vehicle. We ended up being preassured into the purchase and I felt sick to my stomach and my wife cried on the way home. In my 27 years of life and 10 years of military service have never been treated this way by a company.

aronm

Oct 24, 2003

Hmmm.. this recommendation is a tough yes/no. My wife and I showed up near closing a couple times and while friendly enough, the staff preferred to go home over making a deal. Although from loose conversation I suspect they wouldn't have made much effort if I had come back midday either. Selection is limited and who ever orders their cars gets the oddest combination of options. It hurts me to say, but I might try their rival across town if you insist on not driving to Phoenix to save money.<br>