Audi Brooklyn reviews

Sanikidze

Sep 25, 2016

Danielle and Ertan recently helped me servicing my s4 and they were REALLY helpful. I highly recommend them!!!they explained everything and didn't try to do unnecessary work on the car, best customer service experience thank you again !!!

sKittle9!

Sep 25, 2016

Bianca was my salesperson and i would give her 10 stars if there was an option to. She hands down met all my needs and answered all my questions. Bianca made the car buying experience so much fun and made it such an easy process. Also, the business manager there Mustafa, was very knowledgeful and so friendly. He went through all the paperwork with me and explained all the details to me on the areas where i did not understand. The most important part, he had me in and out! I would highly reccomend anyone who is in the market for an Audi to go see them! Thank you guys again for making this car buying process such a wonderful and pleasant experience.

BrandonM916

Sep 21, 2016

As soon as I walked through those doors there at Audi Brooklyn, I felt comfortable knowing I made the right decision. The staff were very warm-hearted, welcoming me with complimentary coffee and conversation. They perfectly understood why I chose the Audi brand. Needless to say, every car in there was exquisite. Looking forward to driving my new Car off the lot very soon!!

Alex

Sep 18, 2016

Ended up not buying a A6 from this dealer (and even the car) mostly because of the negative feedback on this site. Not worth the discount that may be offering. They are likely to drive themselves and the Audi brand to the ground. Because completing on price and not on truly honest service is simply foolish. I checked out vroom and beepi and can see that the traditional dealership are on their way to extinction unless they up the quality of sales people they hire.

AL M

Sep 3, 2016

professional staff. I had purchased a new car from Audi and I am always excited to drive it! For over two years I had utilized Audi

can

Sep 1, 2016

Absolutely whack used car department. AVOID AVOID AVOID. I bought a car nearly four months ago and still haven't rectified all issues.I've spent over 3 hours on the phone, 30+ phone calls, sent over 25 emails, I've been to the dealer SIX TIMES. I've emailed their general manager, Leo Menuzzo about everything a number of times and have never so much as gotten an acknowledgement from him. Their used car manager, Ali (whose card or last name was never given to me), has been the main culprit of my frustration. I've left many messages and they never call back. Confronted, they give me the runaround. So incredibly unprofessional. I was looking for a used car at the end of May 2016 and was emailing all over to see what dealerships had in the $3k price range. I got an email and some photos from their online sales manager, Nick (great guy), and made an appointment. I wanted to make an appointment and was told that they were going to detail it before I came in. When I arrived I waited something like two hours to see the car, and when it arrived, it was dirty as xxxx - red flag number one, but I let it slide. That being said it was in pretty decent condition from a first look. I decided to buy it with the condition that X repairs would be done, I'd be given a working key fob for the car, and it would be detailed. From when I decided to buy the car to when I put down the downpayment, it took something like 6 hours. I spent a long time hanging with the insurance guy (Vinnie, highly recommended). I was told I could come to pick up the car the following week with all repairs made. When I arrived at the shop, I got an email that the car wouldn't be ready until the afternoon, even though my appointment was for 10am in the morning - red flag number two. Since it took me an hour to get there, I waited for the car until it was "ready" when I found out the car wouldn't be ready that day, I was told it would be delivered to my apartment. Which was cool, but when the car arrived only one of the repairs had been done - no working key fob - and it was still un-detailed - red flag number three. I needed the car, so I decided to come back the following week for the remaining repairs and detailing. The next day, I brought it out to a mechanic (friend of mine) to have the car evaluated and was told it needed a boat load of work. I immediately called my sales person Monae (who was great too, she isn't the problem), and was assured that even though the car was old I had my 30 day warranty and everything would be taken care of. Ali also told me over the phone that he would never sell a car that required service. I decided, well, I'm going to persevere because I don't back down. When I brought in the car for the 1st time (this is my 3RD trip to the dealership), I outlined all of the repairs and was told to come back after the weekend. When I came back for the 4TH time, the car still hadn't been detailed and the fob was still broken - though the muffler had been finally fixed. Ali (this guy is the problem), told me all of that work didn't need to be done, but I needed the car, so I took it.When I came back for the 5TH time, I was told all would be taken care of. I called EVERY DAY, while the car was being repaired to confirm all work was being done and each time I called I was told "Yes, don't worry about it." Needless to say, when I came to pick it up (my 6TH trip) the fob hadn't been repaired. Ali gave me the name of a third party that would be able to do it. I called a number of times, and when I finally got a hold of him he was like "definitely can't do that." So back to square one. For a while I called and emailed every day, and left messages and never got calls back. Sometimes, I'd wait on hold for 30 minutes. Eventually I stopped doing that because it was driving me crazy. Meanwhile, I talked to 10+ mechanics about the service on the car and was told (by every mechanic), it REQUIRED work and the price range was between $2 and $4k. Ali wouldn't budge on doing the repairs and because he had been impossible to reach, my warranty had expired, so I resolved to do it myself. Then one day, I was driving for work out in New Jersey and something below the car was dragging. When I got to work, I found that the valence and belly pan weren't even attached to the car so had been dragging and had broken. I called Ali the next day and argued with him for 20 minutes about it and he said, OK "maybe I'll do it, I'll call you back." He never called me back and I was just so frustrated (this is two months after the sale, so I resolved to do it myself and save my sanity. I didn't want to deal with his crap anymore. Where I am now is I've paid $2k+ on service on the car post-sale and I'm still waiting on the key fob. I'm going to push for it because it's the last thing and I need it and only a DEALERSHIP can do it. I don't recommend these guys even if it seems like a good deal. A $3k car quickly became $5k and a big headache.

loislane

Aug 31, 2016

On August 22nd, I went to Audi Brooklyn to see a used vehicle that I was interested in. Little did I know that I would be leaving with that very same vehicle that day. I had no appointment, yet was pleasantly met by Johnson Lin. He showed my husband and I the vehicle and with no pressure, no stress calmly asked what he could do to help us secure the vehicle. The process was effortless, no haggle, no fuss and all I can simply state is to ask for Johnson Lin when you go to Audi Brooklyn to purchase your new or gently used vehicle. Everyone in the dealership was professional and highly efficient with their duties. Overall experience was positive and now Audi Brooklyn has a client for life.

martinroman_10023

Aug 29, 2016

Kudos to Ertan, Steve and Rollie, for being so gracious and professional. My car had overheating issues on a Sunday morning. Even though the dealership was closed, they were able to open the service gate and let my car in for service for the following day. Both Ertan and Steve were top professionals in explaining what the problem could be and finally diagnosed it to a faulty thermostat. Ertan ensured expedient shipping of the part and the car was ready as promised. They offered also a loaner car but I did not need one. The car is running fine as of today so I am hopeful I will not experience the same issue. There were other service items that were recommended but that will be for a future appointment.

CALawFL

Aug 27, 2016

This is the worst piece of trash dealership I have ever had the displeasure of dealing with. Expect to be passed around to persons who have no idea what they are doing, full voicemail, make promises they do not keep, and can't get a deal done to save their lives. Reported them to Audi USA. Must repeat, the single worst experience ever, and I have bought cars around the country. Audi should revoke their dealership license. They give Audi a bad name. Johnson is clueless, Nick went on vacation and never told me, Ali lied never called back and has full voicemail, Leo didn't take my call or call me back, Dennis has full voicemail and wouldn't speak to me, Jared lied and did not call back. Straight up scammers. Avoid at all costs.

JoeR

Aug 10, 2016

I was recently at Audi of Brooklyn service department I had a great experience everybody was very caring explaining exactly what the problem was and how they were going to take care of it the service manager Steven Bylis was great came out to the waiting area to explain what was happening and how long it would be I would recommend Audi to everyone

Maur323

Aug 10, 2016

I visited Audi of Brooklyn for a maintenance checkup and service. All the employees I dealt with were courteous, professional and knowledgable.I was able to have all my questions answered and my Q5 is running smoothly.Mr. Steve Bylis, Service Manager, runs the department very efficiently.It was a very good experience.

Richard

Aug 5, 2016

I can not believe this AUDI dealer. Before making deal. The manager, Jerry, did not mention any fees. When I finished all paper and going to pay the car, I found out there is a USED CAR CHECKING CHARGE, have you heard of that ? It is a joke. I will never go this dealer again

Cool Breeze

Aug 5, 2016

Great Great. Experience. Appt was for 1pm. Arrived approx 12.40pm. Took Car Immediately & Started to work on it. Less than 90 minutes later car wS Returned Spotless I might Add. Great EXPERIENCE

mikefj2004

Jul 27, 2016

This likely was the easiest least Rami may of ever encountered as I knew exactly what I wanted but if it wasn't for Rami's easy going attitude, professionalism and great communication skills, this deal would've never happened. Rami was simply awesome from going over the terms of my lease, to making time for me even on very busy days such as one Sunday that I showed up unexpectedly. What more can I say than to say that without Rami being there, I hesitate to think what my experience could've been. Thanks so much Rami!!!

camilletti.it

Jul 19, 2016

Besides the fact the dealership is very nicely built, they epitomize the stereotype of a car salesperson. They had told me anything just to get me into the dealership, only to find out what they told me was a lie. I didn't appreciate that i had to drive in over an hour and a half to be told that they deal they represented over the phone and email was impossible. I knew it was too good to be true, but the sales person assured me it was for real. LIES! they lost me as a customer as this was supposed to be my third Audi. SHAME!

unsatisified customer

Jun 6, 2016

I purchased a vehicle from Audi Brooklyn Dealership not even a month ago. I had the car for two days, the sun roof on the car needed to be service and I was informed by time I pick the car up everything would be repaired. The day I purchased the vehicle the top was working and the next day, I decided to drop the top of the sun roof on the highway. The sun roof gets stuck, as I am driving. In addition to this, my vehicle has been serviced for about two weeks and I have been getting the running regarding my vehicle . I was given a loaner, that's not even no where near the BMW that I purchased! Lastly The manager Ali has been giving me the run around as well, stating he will fix this and fix that and nothing has been done. My vehicle has been in service longer than I actually had the car. This is definitely a small claims court issue, if this isn't resolved. Respectfully, Unsatisfied customer

unsatisfied customer

Jun 6, 2016

I purchased a vehicle from Audi Brooklyn Dealership not even a month ago. I had the car for two days, the sun roof on the car needed to be service and I was informed by time I pick the car up everything would be repaired. The day I purchased the vehicle the top was working and the next day, I decided to drop the top of the sun roof on the highway. The sun roof gets stuck, as I am driving. In addition to this, my vehicle has been serviced for about two weeks and I have been getting the running regarding my vehicle . I was given a loaner, that's not even no where near the BMW that I purchased! Lastly The manager Ali has been giving me the run around as well, stating he will fix this and fix that and nothing has been done. My vehicle has been in service longer than I actually had the car. This is definitely a small claims court issue, if this isn't resolved. Respectfully, Unsatisfied customer

First Time Car Buyer

Jun 4, 2016

The used car manager, Ali, is an absolute criminal. Enough said.

KJFDC

Jun 1, 2016

Audi Brooklyn is a low-cost Audi dealer where I recently purchased a certified preowned Q7. I live 200 miles away, so I called ahead to make sure the car was still available and to ask if the price was negotiable. I was told by the sales manager that it was absolutely negotiable. I arrived and test drove the car, which was dirty and clearly neglected. I asked for the best price and was told the list price was non-negotiable. I understand that dealers need to negotiate, but it took over an hour of arguing to get the price down even a small amount. The entire process took about 6 hours even after a price was agreed upon. It was, thus, dark when I left the dealership. On my way home, I stopped for gas and noticed a gash out of a rear tire. I took a photo and sent it right away to the sales manager asking how it could be certified in such a condition. He called and said it was not serious and not to worry. I took it to my local Audi service center and they said the car should not be driven with a tire like that and that the dealer should pay to have it replaced. Numerous emails and phone calls to the salesman, sales manager, and general manager go unresponded to. I am now left to replace the tire myself. So, overall, while I am happy with the car, the dealership is unprofessional and more of a typical used car dealership rather than a high-end Audi dealer.

IndiQ5

May 25, 2016

These people are crooks and they don't care how they treat you. First off if you go there to do business don't expect to be in and out. They will make you wait all day to have a two minute conversation that ends in no resolve. Zero respect for your time at all. They sold us a car and forgot to give us the key for the tires so when we found ourselves with 2 flat tires on a Sunday we couldn't take the car anywhere to get the tires changed our car had to be towed back to the dealer and 4 days later our car still is ready no loaner nothing. These people are horrible!

Mike Manjos

May 17, 2016

My Son is turning 16 and we have been searching for an Audi A4. We found the perfect car listed on Audi Brooklyn website prices at $22,490. We drove 1 1/2 hours to go see the car and fell the love. Ronnie was very nice and asked what we would offer. I offered 21,000 he went to talk to his manager and came back and said the best they would take was $22,000. I told him we would like to write a check and he said that the $22,000 would only apply for credit but we could pay it off after 2 months.I filled out the paperwork and took my boys out for pizza. I called them later that day as we needed to head back to CT and Ronnie told me I had to drive back to get the numbers for the finance. Since I live 1 1/2 hours away I asked them to email the info to me. For three days and 4 four calls they still refuse to give me the information and I finally called today and just asked to buy the car for a check for the agreed $22,000. They now tell me the car would cost $23,000 to write a check which is more than listed on the website. Totally dishonest dealing!! Very disappointing for an authorized Audi dealer

Chen21anthony

May 6, 2016

Had a wonderful experience with Audi Brooklyn and my sales person Johnson Lin. The whole process was very smooth and understanding. There was not a single moment where I felt left out. Purchased a brand new A3 and is extremely satisfied with it ! Thank you Audi Brooklyn! Highly recommended !!

6454626

May 1, 2016

Above and beyond expectations. Was outfitted with a brand new Q7 loaner and out the door in 10min flat. Ertan did it again. Highly recommended.

Hector Devon

Apr 28, 2016

I have been searching for a new vehicle for awhile now. Came across the m37x on cars.com for a good price and decided to jump on it. Called the dealership and my sales person Johnson picked up. He answered all my questions and catered to my needs when I was in the showroom. Very friendly person, Did everything he could to make the deal go through. Would highly recommend him and this dealership. All the managers took care of me as well. (Dennis and Ali )

Phyllis Hoffman

Apr 17, 2016

For the past month I have been looking on the internet for a mid priced sedan for my son. I came across a car on the Audi Brooklyn website that fit my criteria and price range. When I called the dealership to inquire about the car I was connected first to Nick, an internet manager, and then to Monae, a warm and very helpful saleswoman. I began the conversation by asking about the price of the car because I already had my own financing. I had seen several cars that I liked at other dealers, but each time I went into the dealership the price listed was only good if you took the dealer's financing at an overly inflated interest rate. The first thing Monae said to me was, "The price that is listed is the price of the car. It doesn't matter if you have your own financing or you take our financing. THE PRICE YOU SEE IF WHAT YOU PAY." She went on to describe the car and was so helpful and patient with me that we made an appointment for me to come see the car that afternoon.When I went to the dealership that afternoon, the car that she showed me blew me away. It was in pristine condition inside and outside and so I gave her a small FULLY REFUNDABLE deposit on the spot. When I said that I wanted to have my brother come in the next day and test drive it first, she encouraged me to do so. The third time I visited the dealership with my son to actually purchase the car, Monae, and Ali (the internet sales manager) and Dennis (the finance manager) were a pleasure to deal with. This was my son's first experience buying a car and they patiently explained each part of the process and couldn't have been more helpful. I would highly recommend not only this dealership, but Monae and Ali personally. I personally appreciated their honesty and integrity. The price that the car was listed for on the internet was exactly what my son paid, and the only other charge was a SMALL dealer prep fee. The next time I need a car, my first and only place will be Brooklyn Audi.

BmwTom

Mar 27, 2016

Monae was great, she met us as soon as we arrived, described the car and all aspects of the car and went with us for a test drive. Ask for her she is the best! Everyone has a title, you are not sure who is in charge. Ali (used car mgr.?) increased price, added items he originally said was included, left us for 45 min. And just did not care about us. We were there to buy, we drove 21/2 hours from Conn. and he was the worse, Monae saved the day, we were leaving! Overall, excluding Ali the dealership was great and I highly recommend them. Tom

Judy18

Mar 19, 2016

Audi Bay Ridge neglected to return my previous car to the Nissan dealership, thus causing my credit to be compromised for two months until I actually contacted my Audi sales rep to take care of the matter. I am severely disappointed and dissatisfied with Audi. And by the way- the matter still hasn't been rectified.

seebass

Feb 26, 2016

Buyer Beware!!! I live in New Jersey, but I serve in the Military in North Carolina. I had contacted Audi Brooklyn over the phone to inquire about a car they had for sale. We agreed on the price for their car and my trade in, due to me being away. However, when I got to the dealer, they offered me less money for my trade. I agreed to the deal after Sales Manager Ali said he could not pay what we had agreed on because of my car being manual, but I made this clear to him over the phone. When it was time to meet with the Finance Agent, Dennis, the price was changed again. Dennis and Ali were telling me the price is more because of the tax credit I will get from trading in my car. I accused them of lying and taking me for a fool, I was ready to walk out. They agreed to change the price back on my trade, which was clear on the contract. The price on the new car purchase also looked higher, Dennis said not too worry, the numbers all add up. When I got home I reviewed the numbers. They charge me about a thousand dollars more on the new purchase. This was after checking taxes, fees and interest. They are scammers and I did get fooled by the service contract I signed.

Jersey

Feb 17, 2016

Bought used vehicle on 2/4/16. Drove 2 hrs to the dealership after agreeing to a final price. When I was presented the purchase documentation, the was a inspection fee for $650 and a documentation fee of $350. When I complained to the used car manager that specifically negotiated the final price of the car, he apologized and offered me an Audi travel mug. I did not take the mug, but he would not remove the fees.It gets better! I also agreed to sell the dealership the car that I drove to the dealership for $22,500. All the paperwork was completed at the same time as the purchase documentation. I owned the car with no liens and signed over the title to Audi Brooklyn. I was told that a check would be sent to my home address for the $22,500. This is the first time I have sold a car to a dealer and not received a check on the spot. As of today 2/17, they have not sent a check! After numerous calls and emails to the dealer, the Finance Manager stated "that it does normally take 4-6 weeks for the check to be sent out". Stay away from their deceptive practices. I have filed complaints with NY Consumer Protection Agency, BBB and Audi USA.

kari

Jan 13, 2016

Worst place ever!!!!!!! Will never go there or recommend it to anyone.

David

Jan 9, 2016

Superb experience. Ertan was outstanding. 5 stars.

Rcallioras

Dec 28, 2015

I picked up a new A6 and the SIM card wasn't in the car. I contacted the dealership and Bianca was more than helpful. I would recommend them to anyone looking for a dealership with top class customer service. (Something that is a forgotten art).

Lexus is250

Dec 9, 2015

After making appt. to see the car, the sales rep comes back and tells me the price is only good if I finance it since they have an online offer he didn't know about. The car is in their lot for past 5 months and the same day when I go test drive, they have an offer.. I walked away...

itsago

Nov 19, 2015

This dealership is simply dishonest. Ive purchased new and pre owned cars over the years and have yet to come across a group of deceitful individuals like those at this dealership. Their only way of doing business is through deceptive practices. I would encourage anyone considering purchasing a new or used car from this dealership to strongly reconsider.

Daniel R.

Nov 17, 2015

I bought a 2011 Q7 S-Line from this dealership on 10/27/15. As part of the deal, I agreed to pay for an Audi OEM tow hitch and the dealership agreed to install it (these hitches require precise installation and sensor re-calibration). When I returned to have the work done, I found that the dealership used an after market/inferior tow hitch, used a wiring harness from AutoZone (the Audi OEM hitch has the harness integrated). The installation was not done by Audi, but some window tinting and alarm installer. The worst part of this is that the installer drilled into the tow hitch and used a couple of pieces of wood to secure the wiring harness to the tow arm. It is shameful how they tried to pull this off on such a nice car. I'm sure they get away with this a good percentage of the time, but they just happened to try and pull a fast one on the wrong person. I'm a lawyer so we'll see how this goes. Please note this is not a legal advertisement or legal advertising. I'm a consumer in this instance.

MichaelB

Jul 31, 2015

I made an appointment for three thing I wanted to get done on my car. 1. perform a fuel pump recall, 2. check for the noise coming from left front wheel, same concern at couple months back, 3. check headlight operation. I dropped the car off at 9 am and I knew I had to leave the car so all the services can be performed, I asked the service advisor Ertan Jusuf what time the dealership closed and if work will not be done same day will they work on the car on Saturday. The answer I got no they don't do that kind of work on Saturdays. Before I left service advisor told me that he will call me and keep me informed on progress. I didn't get a phone call the whole day from the dealership so I went to pick up my car at 5 30 pm since they close at 6 pm. when I showed up there service advisor was stunned to see me there and asked me why am I there. when I told the service advisor that I didn't hear nothing from him the whole day and that I came back to pick up the car, service advisor had nothing to say to me. Then I asked what was done to the car and he had no answer for me, he finally asked technician some information and I was told that They checked my car for recall and recall is not needed for my car. They found that left front tire was directional and it was put on wrong wayAnd my headlights were not checked at all.Well one thing I can say is I ran a Toyota service department for 6 years and I know it takes 2 minutes to check the car if it needs a recall or not, its simple as putting a vin number in system and it will let you know does it qualify or not. Right after I left the dealership I went to another shop and took care of the tire problem and guess what the noise is still there, that's because it was not a tire noise it was a wheel bearing noise same as couple months ago and Audi Brooklyn dealership replaced my left front wheel bearing.And no work was don't on my lights, well thank a lot that's only a safety issuePeople please do not go to that service department, unless you are paying money for service they don't want to do any warranty work what so ever. Horrible service, I have a 2015 Audi A3 I should not have any problem like this

Jerry Walters

Jul 28, 2015

Audi Brooklyn service department does a great job on keeping me informed throughout the entire repair process of my vehicle. They always deliver what they promise. Thank you Audi Brooklyn.

Nomiki Luci

Jul 28, 2015

The Audi Brooklyn service department makes servicing my car quick, easy and hassle free.

Rob S.

Jul 28, 2015

Had my car recently serviced at Audi Brooklyn. I still cannot believe how clean the car was when i picked it up! It looked like a brand new car. The team at Audi really sets the expectation high and delivers every single time.

T.Ramos

Jul 28, 2015

Great service department. They fixed my Audi and had be back on the road in no time. I can always count on Audi Brooklyn for my service needs. I also own a Honda Pilot and they also do a great job servicing it as well.

JHCBLDR

Jun 22, 2015

Bought a mint 2011 Q7 and they delivered an extremely scratched up vehicle with more over 500 extra miles more than what was on the odometer statement They now have the car and my money as since I am out of state I am being taken advantage of. They will not even take my calls now and I am beyond frustrated. I now have to get a lawyer involved unfortunately.. they did agree to take it back but have not been in touch in weeks now leaving me totally hanging with no vehicle and out a lot of money!They were to deliver the vehicle in 2 weeks and it took 6 weeks. Been 2 months now and I have nothing. This is the most absurd transaction I have ever been associated with and am just so upset. I'll probably have to fly to NY to deal with these people which will just cost me more $ and time. I've called my lawyer today bc they refuse to make good on the completely bungled transaction.

TLC13

Jun 4, 2015

First of all, I never take the time to write reviews, but my experience was so exceptional, that I felt I needed to do so. For anyone like me who had a negative experience at Audi of Brooklyn PRIOR to the new owners taking over in 2013, need to go back and give it another chance (not sure why Q 5er's review was negative-try going to one of the other TriState dealers- good luck getting noticed in the waiting room, let alone getting great service). Under the new ownership, the Service Department has been completely revamped with a new Service Director (Steve Bylis--excellent) and many new and very knowledgeable service managers (Ertan Yusuf-Highly recommend). I had some serious problems with my car that that dated back from when I originally purchased the car from the "old" Audi of Brooklyn in 2013. The Service Director, Steve, went above and beyond over a period of weeks to insure that my car had all the repairs that it needed -- with many of them being covered by Audi of America (these repairs should have been completed & under warranty when I purchased my car--Steve worked tirelessly to 'prove my case' with Audi of America so the costs were covered). I highly recommend the Audi of Brooklyn Service Department-- not only for your Audi, but for any car that you drive.

Q 5er

Apr 28, 2015

They do good work once you get the car in there but their customer relations are lacking. They never return any of my calls. They've dropped the ball on a loaner car more than once. They are very eager to be more customer oriented but they just don't get customer service. I heard someone say recently that the worst thing about owning an Audi in Brooklyn is Brooklyn Audi.

Bennett194

Apr 1, 2015

Just leased a Q5 TDI form Audi Brooklyn. . Process couldn't have been smoother. Frankie Lopes and did a great job finding the car I wanted, answering questions, etc., and Leo made the leasing process entirely painless, including getting me out of my current lease a few months early. Will definitely recommend this dealership!

Jay2222

Mar 31, 2015

Frankie lopes helped me find the perfect car ,Great energy , very detailing and enthusiastic .Also Leo sales manager takes customers very serious and straight forward also committes to his word. I recommend any one here .

Omar Rodriguez

Mar 28, 2015

I had great experience, I recently leased the Q3 and the sales manager Daniel was really helpful, explain all the details of the car, and the lease. They have big selection and the place looks new and clean, and everyone is helpful.

Anthony Amabile

Mar 27, 2015

My sales man Chris Thomas was my salesman he helped me with all aspects of the sale . And the sales manager Leo was extremely helpful with my A4 lease.I am a 3 time purchaser at Brooklyn Audi and this was by far the best. So glad I went back to bklyn. Audi

Keep It Real

Mar 23, 2015

Brought my car into service for maintenance and tire rotation. My A6 is less than a year old and is in perfect condition. After picking my car up and on the drive home, the low tire indicator light went on. They never balanced my tires after rotating them. So, I had to go get air for tires. Worse than this and the biggest issue with this service is that my tires SCREECH like a train pulling into the station. I brought my car back to get the screeching resolved and now my car sounds like two trains pulling into the station. I was told there is going to be a recall about this issue and I should wait for it. I have tried to contact the service department repeatedly. The person I need to speak won't come to phone and won't call me back. I called Audi corporate and they said that there's no recall and it's a dealer issue, stating the dealer is able amd should to resolve it. Your service is substandard. Oh, and I got my car back with 6 more miles than I brought it in with. I was told they had to test the brakes. Really????? 6 miles and you didn't hear the brakes SCREEEEEEEECH! BS!

Rosyposy21

Feb 22, 2015

I recently came in to view an A3, and was impressed with the overall experience. Brand specialist Will was extremely patient and knowledgeable. He pointed out many different features that I was not aware of. The purchasing process was pleasant without any pressure. Since the purchase Will has been available for technical support by phone and suggested meeting to respond to any additional questions about the hands on car experience. Thank you for all the great help and making it a pleasant experience!

DaveAJ6

Feb 22, 2015

I purchased my S7, which was not the hard part. The hard part was option in and finding the right one. Frankie Lopes is not only an extremely knowledgeable man, he is a true people person and knows how to make a connection. It did not seem fake. So from bumper to bumper, I received excellent customer service, excellent advising on my decision, and I ended up with an excellent car.

Rose21

Feb 22, 2015

I recently came in to view an A3, and was impressed with the overall experience. Brand specialist Will was extremely patient and knowledgeable. The purchasing process was pleasant without any pressure. Since the purchase Will has been available for technical support by phone and suggested meeting to respond to any additional questions about the hands on car experience. Thank you for all the great help and making it a pleasant experience!

AKV030303

Feb 21, 2015

After contemplating and searching for the car that was "just right" I decided on an Audi Q5 and after hearing bad things about a dealer in Jersey I found Audi of Brooklyn I visited yesterday and met Frankie who showed me my dream car and really sealed my decision that it is the right car for me. No pressure, no hassles, no typical car dealer stuff- just the info I needed (and some I didn't know I needed) to decide! Thank you Audi Brooklyn and thank you Frankie! I'll be sending all my friends!

Tim Hardaway

Feb 19, 2015

Had an amazing time at the Audi dealership out in Brooklyn. Upon arrival, I was greeted by my Audi Brand Specialist, Frankie Lopes, whom made the experience an absolute pleasure. I came in to view the Audi A4, and was blown away with the knowledge, respect, and intelligence that came from the specialist, Frankie. Overall, I had an enjoyable experience, and learned a ton about the Audi brand, as well as some of the hidden perks that come with purchasing an Audi. The facilities are beautiful as well, and I couldn't be more happy.

Craig

Feb 19, 2015

Plain and simple it was a great experience, I don't have one bad thing to say about this dealership or its employees. I was extremely impressed with the I depth knowledge of my specialist Frankie, he answered all my questions, even the ones I didn't think he could resolve.

Ron Reno

Feb 18, 2015

Chris Thomas and Mike Monastirski planned out and incredibly rewarding experience. I drove a few vehicles and decided to purchase a certified pre-owned. The entire staff was knowledgable, courtious, and quick to help any way they could. I would strongly recommend this dealership and especially the two men I dealt with. Thank you again. (And I don't do surveys) Sincerely, Ron Reno

Jeet Heer

Feb 17, 2015

My experience with Brooklyn Audi has been nothing short of stellar. We have had a new edition to our family so we decided to upgrade from our German sedan to something larger and safer. We leased a brand new Q5, making this our first Audi. I was introduced to Russell, a certified brand specialist. He was very knowledgeable and helped me understand the Q5s many systems and advantages. A personal experience like no other, the vibe here is warm and energetic. Would definitely recommend!! A++

Kristina Barry

Feb 17, 2015

I am blown away by the patience, thoughtfulness, thoroughness, and knowledge of the Brooklyn Audi staff. My Audi brand specialist, Frankie, showed me the a4. I was interested with great detail and precision all the way from the hood to the trunk and he answered all of my questions without a moments hesitation. When talking numbers with the sales manager, I was given refreshments without asking for them. The valet warmed up my car for me before I got into it. It was the best dealership I have ever been to.

tsuptz

Feb 17, 2015

The staff here is both professional and courteous. Walked in on a Tuesday evening with no appointment and we were greeted swiftly and then introduced to a manager. We spoke briefly and the n were introduced to Russell, a specialist. He took us on a great test drive designed to mimic all the road conditions we would normally encounter living in New York. The guy really knew his stuff. When we arrived at the dealership ready to discuss numbers he introduced me to Mike, a finance manager. We discussed our options and it was a totally pressure-less experience. We will be coming back to Brooklyn Audi for all of our needs.

Kristina14

Feb 16, 2015

I came into Audi Brooklyn to test drive an a6 and was amazed at how simple the process was. I was introduced to Frankie Lopes who took me for a ride and gave me a wealth of information. Hassle free and informative. I wish every dealership was like this.

Craig

Feb 13, 2015

My first time buying an Audi and I couldn't have asked for anything better. I want to say thank you to Frankie Lopes for helping me with the sales process in such a professional manner. I would recommend anyone I know to come to Audi Brooklyn for their car, and to make sure that they go see Frankie Lopes!

Beata and Eric

Feb 11, 2015

The buying process was a pleasure! The Audi specialist, Chris, presented the car that we were interested in with a high level of customer service and he knew everything about the car. If you are looking for an Audi make an appointment with Chris .

John

Feb 10, 2015

Audi brooklyn has a completely new showroom that is gorgeous and the staff to match. Everybody I came in contact with was exceptionally pleasant, especially the product specialist, Frankie, who showed me the a4 I was interested in. He knew everything about the car all the way down to what company manufactures the steel the car was made out of. I couldn't have been happier with my experience at Audi brooklyn.

ed.awad

Feb 6, 2015

Frankie Lopes was great really knew his cars and Daniel Pacheco the sales manager was great too. No pressure and worked hard to get me the deal I wanted.. I would recommend these guys for sure..

turneand

Feb 4, 2015

Frankie Lopes is a very knowledgeable Audi specialist. I appreciate his help and calm demeanor! It was a pleasure speaking with him. I may look into purchasing an Audi soon.

Jenny

Feb 2, 2015

I want to send a big thanks to Audi of Brooklyn. It has been a dream to own a new Audi and it finally came true. The whole experience was great from the layout of the dealership right down to the final overview of the car. The service was great and all the entire sales team was fantastic in getting me exactly what I wanted for a great price. My new car is perfect! There is something they do here that I have never seen before at any other dealership, they have some one show you the ins and outs of the entire car. I believe I worked with a gentleman by the name of Frankie (can't remember his last name. He made sure I knew everything about the car and could be confident in driving it off the lot. THANK YOU BROOKLYN AUDI!

Paul Miro

Jan 30, 2015

I came here to purchase my A3 last year and I have been coming here to service it as well. Everyone here is so nice and they really treat you the right way. Their new showroom is extremely clean, nice, and easy to find. I will definitely recommend my family and friends to come here to purchase and service their car. Thank you Audi Brooklyn! Paul Miro

Tommy T

Jan 30, 2015

This dealership provided the best car buying experience I've ever had. The facility was gorgeous, the staff was friendly, and they have a waiting area with ipods to keep my son entertained. I was looking for a new Q7 for the family and My Mother did not understand fluent english. The receptionist asked the right question and introduced us to a bi-lingual product specialist named Qiqi. She was very helpful going through the options and answering questions we had.

Mary

Jan 30, 2015

I was very impressed with this dealership, especially my Audi Brand Specialist, Frankie Lopes. Frankie's in-depth knowledge and enthusiasm about the Audi brand made it a truly enjoyable sales experience. Frankie was extremely patient and explained everything we needed to know about our Q5. If you're in the market for an Audi, give Audi Brooklyn a chance, just ask for Frankie; you will never go anywhere else once you meet him!

Tommy T

Jan 30, 2015

This is one of the best looking facilities I've ever been to. My first impression walking was incredible. Came in looking for a family car and the staff was super helpful. My product special Qiqi was thorough introducing the Q5. The manager that helped us with the purchase was very charming and straight to the point. When i came in to pickup the car with my son, there was an area with ipods to keep him occupied. 5 stars!!

Joanna Jennings

Dec 3, 2014

Took my 2006 Audi A4 for service Tues picked up We'd and had a great experience. Martin the service advisor, Peter the Asst. Manager, and James the Tech was amazing. Martin treated me as if I was his only client for the day, very informative, and attentive to my concerns. Even though I was rushing them they all kept it professional. I even got a free car wash! This is my new service home and I definitely recommend you bring your car here to be service. I heard and read a lot of negative things about this place but what I experience was superb service!!! Thanks Audi??

Torrr

Oct 28, 2014

Attentive, professional, and friendly. I dealt with Lori and the manager Leo. Both were easy to deal with. Very little pressure with clear and precise answers to all my questions. Leo finalized the deal and helped me get to the payment I needed to be in with the necessary amenities I will need throughout my lease.I highly recommend Audi Brooklyn!

vmalhotra123

Oct 7, 2014

I've been a long time customer with audi with 3 previous vehicles in my family. When I took responsibility to return the vehicle and asked when to return the vehicle. Monae Murray gave me incorrect information on when my lease ended. I purchased a new vehicle based on this information and a terrible experience of being asked to drop off the car earlier than the actual date. When I later found out that this was not the case from Audi Financial Services. I was shocked to find out that I purchased a vehicle based on bad experience with Audi and incorrect information given (confirmed on email) and then was informed that I was mistaken on my interpretation ie. the last payment not the lease end was on the date listed Thank you Kent for the vehicle purchase but never again will I be a customer of Audi BK. The CS rep's would not help in any way to satisfy the issue in any way. The dealership just wants to sell you another vehicle and give it in early.

Paul7777

Sep 11, 2014

I bought an Audi from out of state and had to travel to get there. I brought everything they requested. They said the car would be ready. Arrived at the dealership from the airport two hours before closing. I was practically ignored. The manager told me to wait for the business manager. They did not have the car ready, or did they do what I asked. Remove the velcro from the windshield that had held a radar detector, to remove the sticky film from the old dealer logo sticker, to explain why the brakes were worn unevenly, to vacuum the soft top of the cabriolet (it was dusty from nearby construction). They finally vacuumed it and scratched the fabric.I would compliment Miquel, however. He showed me the features of the car and was very friendly.However, everyone else was quite inconvenienced that I flew across the country to buy a car from them. I had to re-arrange my finances with my bank at 6:00 on a Saturday evening because they would not take a small personal check for a portion of the purchase...after I was told they would. The business manager, Leo M was flat out rude. So was the general manager Janet F. The pre owned manager, JP just didn't care. From where I come from...people are not like that.It is a sweet S5. My experience should have been rewarding and pleasant...it was just the opposite.

nkyleallen

Jul 9, 2014

The worst service center I've ever experienced.Brought my Audi in for service. They said it would take two days. It took two weeks. Zero communication. They scratched the car in multiple places. There were oily hand marks throughout the interior - on the ceiling as well. Haven't been able to remove those. Hands down the most awful workers and zero professionalism. Take your car somewhere else. Don't ever come here. I've contacted Audi with a formal complaint.

secretstash

Jun 21, 2014

Buying a car should be fun. This dealership uses high pressure tactics to oversell you, starting with bogus promises regarding the "high value" of your current car. I leased my last car through them, and wasn't exceptionally careful so I overpaid. On my 2d lease, they used every trick to get me in the door, but the deals were less than they promised once I got there. I still havent decided what I'm going to do next, but they've made the decision much harder than it should be. Also, a quick note on service: I took the car for service and reminded them I needed an emission sticker. They didnt bother to do it so I ended up going to a gas station by my house. Audis are nice cars, but this dealership has poor facilities and questionable tactics to meet their goals.

Ashley C.

Jan 7, 2014

The Sales team from start to finish was great!!!! the used car manager was great and very knowledgeable, he took his time with explaining everything to me being that i was a first time used car buyer, all of my expectations were met and all of their promises were kept I will be recommending your pre owned sales team to family......Great Job Audi Brooklyn :)

louie c

Jan 7, 2014

Great guy, easy to talk to. Doesnt play any games and is very down to earth. I've been to other dealers and they're like snakes but JP is cool. You'll like him and I wouldnt go out of my way to write a review for just anybody.

pratik soni

Sep 5, 2013

truly professional dealership with skilled employees to guide you exactly with the service and repairs for you car. unlike other dealership which actually told me to replace my engine and when the car was brought to audi of brooklyn they got it repaired without replacing the engine and by the fraction of the cost of replacing an engine. audi of brooklyn is a great place to service your car and if any repairs needed they find out the direct problem rather than the trial and error method used by other dealerships. hope this review helps in more people choosing audi of brooklyn. Last a big thank you to david and all the technicians who did a great job regarding my car audi a4.

pratiksoni1

Sep 5, 2013

truly professional dealership with skilled employees to guide you exactly with the service and repairs for you car. unlike other dealership which actually told me to replace my engine and when the car was brought to audi of brooklyn they got it repaired without replacing the engine and by the fraction of the cost of replacing an engine. audi of brooklyn is a great place to service your car and if any repairs needed they find out the direct problem rather than the trial and error method used by other dealerships. hope this review helps in more people choosing audi of brooklyn. Last a big thank you to david and all the technicians who did a great job regarding my car audi a4.

Simmy13

Aug 2, 2013

Great guy, easy to talk to. Doesnt play any games and is very down to earth. I've been to other dealers and they're like snakes but JP is cool. You'll like him and I wouldnt go out of my way to write a review for just anybody.

Ringo702

Jun 10, 2013

After 6 months of delivery of an A4 still have only partial wood inlays in vehicle made 2 special trips to Brooklyn Audi service and left incomplete no way to sell a vehicle . If I was not promised with in one week it would be complete I would never picked up the vehicle in February . Will never deal or recommend Brooklyn Audi ever again. Very frustrating . Discusted with ownership .

Ringo702

May 14, 2013

In December 2012 I purshased an Audi A4 premium + fully loaded with dealer installed walnut wood inlaids . Picked up the vehicle mid January with out the wood inlaids .Was told to make appointment to have them installed . One month later got the appointment only to have them partly installed . Was told the the missing pieces were on back log . Over 90 days later still have my vehicle incomplete .very frustrating . Would not as 6 time lease& buyers would use or recommend this dealership again.

Anthony Amabile

Apr 27, 2013

After having a 2013 A 6 totaled only 2 months into the lease were told a repeat lease with same payments was impossible . Also we were told how much Brooklyn Audi would have lost on a repeat lease not taking how much loss & pain we went through . So they lost 6 time lease& buyers to BMW who gave as strangers a deal we could not refuse. Thank you for the competition . Anthony Amabile

ipeach411

Apr 23, 2013

Bought a used car from these guys. Ozzie Cruz was a very good dealer to work with and took care of us beginning to end and even went out of his way to help. ROCK ON!

Tuck

Feb 22, 2013

Very positive experience. Good price and value. Car as described. Bought sight unseen and not disappointed. Good communications throughout the buying process. Would buy from again!

RahulDave

Dec 19, 2012

In mid-Dec, I was negotiating over phone with Audi Brooklyn for an pre-owned 2012 Audi A6 with their Used Car Manager (UCM), Victor. The car was 14 month old with 6000 miles on it but had a lot of dents, chips and cracks on both the front and back bumpers. The UCM agreed on phone to repair these. So I traveled over 500 miles to take a look at the car and finalize pricing.Once I looked at the car personally, not only the bumpers where in bad shape, 3 wheels had lot of curb rashes, the tires had cuts at several places, and the door had a ding all in a car with just 6000 miles. I discuss this with one of the sales person for repairing these, Just when we finalized the price with this other sales guy who showed us the car, the UCM comes by telling me he has take a deposit from other person, so the deal is now off. I knew right then that this was a lie. The UCM that evening decided to jack up the price by $5,000 from $48,990 to $53,990. I left Audi Brooklyn with a very bad experience. This was one of the worst transaction I have ever had. I drove over 500 miles with my wife and 8 year old to buy this car as was discussed with the UCM over phone. We were all looking forward to bring this Audi as our family's Christmas purchase for 2012. My wife and daughter didn't understand what just happened and were disappointed. All I could say to them is that they saw a pure lesson on where used-car salesman get their bad reputation from. Way to go Victor, you lived up to the reputation, and stole our Christmas gift!

Kbondoc

May 19, 2012

This dealership is about customer service and honesty. They want the customer to enter happy and leave even happier! I visited Audi Brooklyn after doing online reseach. I owned a car for 8 years and was looking to trade in for a new car. Shopped around the showroom for a couple hours and fell in love with the Q5. It was a deal I couldn't resist. Even though my car wasn't available in the showroom because of color it only took a couple days to receive. Transaction of trading in my car and buying a new one was quick! I would highly recommend this dealership!

prelude107

May 17, 2012

My 2012 A6 was due for its first 5000 mile service. I googled my near by Audi Dealers and found Brooklyn Audi's service Department. I called and a very friendly customer service representative took down my information and set up an appointment for me for today at 7:00 AM. I had told her that I needed a courtesy vehicle and I need to be out of service by latest 7:30AM because I am running on a tight schedule. Although she promised me the whole world, I did not have much confidence due to my experiences from prior visits with other dealerships.6:59AM, I successfully found the Service Department (located in a remote area) and pulled into the garage. Immediately a service attendant guided me to a parking spot and proceeded with a vechile walk around to jot down vehicle condition on arrival.7:01AM, Steven Mangat, service manager came up to me and greeted me "good morning Mr. Liang, welcome to Audi".... I was pleasantly surprised. We then went over what needed to be done on the vehicle, he sat me down by the lounge, attended all my questions with nothing but patience and friendliness. I was out by 7:32AM in their Courtesy vehicle. Brooklyn Audi's Steven was on point! I am glad I did not let the service department's outside appearance fool me. This service dept. is worth the trip for their friendly service alone!!Now for vehicle issues, I was there for the following issues:1)5K maintenance2)Glass removal within door panel due to a glass breakage3)Vibrating noise from center speaker when using bluetooth on phone4)during winter there was condensation in the optional $1,500 "daylight" LED lights.5)vehicle has "delayed start" and "delayed Navigation screen fold up" in cold temp.when I left the following was completed:1)DONE2)DONE3)was told it maybe issue with phone (until further notice)(Not Fixed)4) No condensation was found (today was 80 degrees and not raining..so it's not fixed)5) No "Delayed" anything (LOL) (Not Fixed)Did they go the extra mile to ensure there was absolutely no problem with my car? I wouldnt know, but at least Steven gave me the feeling and confidence that they had done all they can at the current time to fix all they can fix. I will recommend this service dept to any Audi owners, look for Steve when you get there!

jonmagel

Apr 26, 2012

This was our 5th Audi purchase and the buying process at Audi Brooklyn was, by far, the fastest & easiest process of them all. I would highly recommend this dealership.

rebjam

Apr 18, 2012

Terrible experience. I leased a car from them, and they've not delivered the registration within 30 days. The temporary tag is past due, and I cannot get answers from them. They repeatedly promise to call back and NEVER follow through. Extremely disappointing and surprising from an Audi dealership.

dee107

Apr 16, 2012

I would definately recommend this dealership. They are professional, courteous, and knowledgeable. Steve Mangat is a pleasure to deal with. I have dealt with him a few times and I trust him to service my car.

DukeC

Apr 14, 2012

The sales people were morn then courteous.I was given the best price out of four dealers. All their promises were kept and we were treated very professionally, before and after the sale. They took their time after the sale to familiarize ws with the car.

Mkeuning

Apr 6, 2012

This Audi service center, and dealership, really has excellent service all around. Steve Mangnat greeted me with a smile and very little paperwork (which is always better in my opinion). Before I had a chance to even sit in the waiting room, work began on my car. Now I wasnt getting much work done on my car, state inspection, but I did have a chance to see Steve and the staff interact with the other people waiting in the room. Everything was explained clearly and precisely. They were not pushy and they offered the best and most affordable solution to each problem. If you have any issues, or need any work done, Open Road Audi of Brooklyn is the way to go!

dimaggio

Apr 2, 2012

Very Friendly, able to discuss within reason and just an overall great experience.So much so that the dealership was recommended which resulted in another sale!Great Job!

Andrewsaudi

Apr 1, 2012

Very friendly and responsive attitude of the people I was dealing with. This was my best car buying experience ever.Obtained very satisfying deal. Pleased that I choosed this Dealership. Will recommend it.

gene13

Mar 30, 2012

My experience with them has been excellent on each occasion that I have had to use them. Clean, efficient and finish when the work has been promised.

mikelanza

Mar 29, 2012

Very professional, and easy to deal with. Loaner vehicle was provided and returned the following morning because I might have been unable to return the same day. No problems!!

Nancy1998

Mar 28, 2012

I purchased my car in July 2011 and one of the reasons I went to Brooklyn Audi was their knowledge and professionalism. I did not feel pressured and the sales staff was not aggressive. They were knowledgeable and pleasant to work with.I have visited the service center for routine service and also some autobody work. Of the three visits - I have worked with Steve and Wesley. They were knowledgeable, friendly, professional and very enjoyable to work with. They were thorough and took me through all estimates and suggested work on the car. They always remember me by name when I walk in and all work that has been done on the car has been of high caliber and done in a timely manner.If and when I trade in my car - it will be an Audi and I will be going to Brooklyn Audi.

ladynas80

Mar 26, 2012

I had a flat tire and i called up audi services and got Steve Mangat and he was very patient with me and he even had a mechanic stay alitte later to look at my car. Great guy. Comfortable waiting area as well.

rakbam181698

Mar 26, 2012

Steve Mangat provided excellent service. Quality of work, friendliness and overall experience exceeded my expectations. Would recommend this dealership to all my friends and family.

Taffe272

Mar 26, 2012

At Audi Brooklyn any issue with my car or any question i have towards my car was handles perfectly and all my question i have are answered. The workers here are kind and knowledgeable about the parts and service of the merchandise. my service advisor Steve Manget, helps me with all my problems and very kind and very reliable. overall i am never disappointed when i leave because i know my car was taking care of.

jonahhansen

Mar 23, 2012

Very good service was helpful and friendly. would recommend this dealership highly would buy another car here was helpful even after purchase of the car

Haymiche

Mar 21, 2012

Steve Mangat at Audi Brooklyn was a great help. He coordinated the afford with insurance and saved me tons of time. The quality of work was great. I'm happy and differently recommend this dealer to my friends.

Serury707

Mar 21, 2012

Great customer service, employees are friendly and knowledgeable, I will definitely buy from Audi of Brooklyn (Open Road) Again.Thank you for making my car buying experience great.

danjayo

Mar 20, 2012

Brandon helped me get the exact car I wanted at a fair price. He gave me great advice on leasing versus purchasing and showed me head to head comparisons. He also checked up on me after my purchase to see if I needed anything else and make sure I was happy with the car. Overall, the process was painless, easy and enjoyable.

leonbman

Mar 20, 2012

I purchased the A4 from this dealer in 2010 and have been coming back for yearly maintenance. The first year was covered by Audi so going back to the dealer was straight forward. The second year, I considered going to a local shop for an oil change but ultimately decided to go back to the dealer (having a maintenance history improves the resale value). The staff at Open Road were friendly and the price of the visit was reasonable (especially with the discount coupons that the dealer sent me). The entire checkup took about 2 hours and I was satisfied with the overall experience. After the visit, the car still drives like it's brand new.

rickt75

Mar 20, 2012

I was actually working with another Audi dealer and went to Brooklyn Audi just to look at a specific color. After meeting with Brandon I was impressed with his approach, information and knowledge. I decided right then to deal with Brooklyn Audi and purchased my lease that same day working with Brandon. He was very accomodating and made my transition period (after returning my old lease and arranging loaner) stress free.

Triciaxoxo

Mar 20, 2012

Things were great and will be even better if I can get coupons for future services on my new Q5 (spend over 40K)..would really appreciate it...thanks!!

CMcNamara23

Mar 19, 2012

Overall experience was very good. My salesman and finance managers were friendly, personable, did what they could to help me find the car I wanted and stay as close to my budget as possible. However, waiting for payment of my prior lease payout in order to close out my lease account was not received in a timely manner and should have been resolved within those next few days.

Senad Dj.

Mar 19, 2012

I have had one of the most seamless experiences ever working with Open Road Audi Brooklyn. I came in to get a new car while working with a potential trade-in. Usually when working with trade-ins, there are always asterisks and fine print that go along with it. However, Arman (sales), Tom (GM) and Dexter (finance) made the entire transaction effortless. They did everything they could do to work with me. They listened and answered "thousands" of my questions and concerns with professionalism and courtesy and were very knowledgeable about their product that they represent.. They explained absolutely everything and not once did I feel pressured into closing a deal. I test drove a few cars and finally settled on my new 2012 Audi A6 which is flawless and cant be happier with it. Even had a wish to test drive the S4 and Arman made it happen! Thanks for everything guys!!! You have my full recommendation and endorsement!!!!

fsaket

Mar 18, 2012

I brought my Audi Q7 into the dealership for an appointment for the inspection. While there, I inquired about having a few repairs done under the warranty. The inspection was completed quickly and they told me to leave the car and they would make the necessary warranty repairs the same day! The vehicle work was completed in a few hours. When I returned to pick up the vehicle, Steve explained all the repairs that were done and I was on my way. The staff at Audi Brooklyn on 63rd St. was very courteous, helpful and a pleasure to deal with. I highly recommend seeing Steve or any associate for any needs you may have at Audi Brooklyn.

mikedoyle

Mar 18, 2012

last week I had an emergency with my Audi I called Audi Brooklyn's service department at 4:30pm expecting them not being able to help me at such a late hour of the day. To my surprise not only did they arraign to have my car picked up and they dropped a loaner car off for me to use while my car was being repaired and they also dropped my car off when it was ready the very next day and the repairs didnt break the bank. With my busy schedule this was very helpful. The service team at Audi Brooklyn made what could have been a horrible automotive service experience a very positive one. I want to thank Michael Casey and his team for a job well done. I will continue to use this dealership for all my service needs and recommend them to anyone looking for a great service department.

JSOULANTZOS

Mar 15, 2012

I had an amazing experience at this dealer. The staff were friendly, honest and extremely helpful! I love the vehicle I purchased and I will be back for another!

jtskid3

Mar 15, 2012

I had the pleasure of going to Audi in Brooklyn this past month. I was greeted in a friendly manner which was nicer than most dealerships that I have been in. I have been looking in BMW and another Audi dealership and I left. When I went to Audi in Brooklyn the salesman Guiseppe greeted me and really was great in educating me on information I never was told about the Q5... He then introduced me to the manager Joe. I must say that this was by far the most professional team I have had the pleasure of dealing with. Joe was fantastic in assisting Guiseppe along and by answering every and any question we had about the car. When it came to delivery they both were there greeting us and wishing us the best with our new car. I must say ...I did not expect to be treated the way I was but whoever supervises that store should recognize both associates ( guiseppe and Joe ) as assets. They convinced us to buy the vehicle from them and ensured us that they would even see to it that they would help us with service etc. Most salespeople and management don't go the extra mile and they did. I am pleased to have gotten my car from them and I definitely would recommend friends and family to go there as well . My compliments to a well run dealership and to the team of Guiseppe and Joe !!Thank you.

Trumanluna

Mar 15, 2012

I have purchased many cars through the years, and have dealt with many sales people. I was so impressed with the caliber of sales professionals working in Open Road Audi Brooklyn. This was my first Audi, and they held my hand through the entire process, what a great experience. Chester, Joe and Tom, you guys were awesome, thanks again !Marsha

u3powers

Mar 15, 2012

Good service departments are hard to come by and I was pleasantly surprised by the attentiveness I was given by Brooklyn Audi's Service Department. The Service Manager Mike Casey was very nice. Their loaner cars are always available and very clean. I will definitely have my Audi serviced there in the future. Its worth the drive.

audifan4me

Mar 14, 2012

Talked to Arman over the phone for a price on a vehicle and the service he provided was extremley helpfull. He took the time to email me and went step by step over the phone regarding lease details. Took the time after work to show me diffrent options I can take. Service was just AMAZING!!!

levdreyer

Mar 14, 2012

Requested a 5,000 mile scheduled maintenance. Very prompt, friendly and professional service. Spent no more than 10 minutes in the shop. Great job. Will be visiting again.

liloa6

Mar 14, 2012

love the brand love the dealer this is my 3rd Audi and 3 times have been a great experience, no surprises no gimmicks they tell me a thing it gets done the right way. if anybody is in the market for an Audi give this dealer a chance if they cannot help you, certainly will not be in your way. Adios amigos!! see you in 3 years!!,

v.chavez

Mar 14, 2012

Stev Managat was very friendly and helped me with questions about my car. I would recommend this dealer to my friends and family. Staff did a great job with the 1st service of my car.

catchitbubba

Mar 13, 2012

I worked with the Audi Brooklyn team while purchasing a new vehicle, and trading in two others, for a large corporation. As with any deal in a large corporation, there are always hurdles. Tony(sales)and Tom (management)from the Audi team had all the answers. They were quick to respond and always made themselves available to answer what seemed like a never ending stream of questions. Through the entire process, they never lost their sense of humor and always handled themselves professionally. The guys went above and beyond and I can confidently recommend this dealership. The y delivered as promised and my firm will certainly point future business to Audi Brooklyn.

ezelda23

Mar 13, 2012

First of all, the service make me feel very comfortable, and that is the reason for me to stick with this dealer. I was been taking care at the first entry to this shop. The sales man explained well on the car and in very professional ways. The sales person were very quick respond to my email at all time. He gave a very reasonable deal, and in very honestly ways. The finance guy who was taking care of my final paper was very nice. He spent lot of times to go over all pricing with me and make sure I am understanding all the price that is listed on the invoice that I am paying for. And finally, I got my car and I am loving it.Thanks to my dealer!

mikes4

Mar 13, 2012

Great dealership, amazing staff , guys helped me out with picking out exactly what i needed, cars arent overpriced as in other dealerships, didnt wait long got everything done for me in one day, love my new S4 see me around coney island

walker1

Mar 13, 2012

Great Dealership,great service, customer service oriented, excellent pricing, fast delivery, highly recommend to anyone, a great overall experience, will return for any future needs!!!!

wlee106

Mar 13, 2012

Quickest car transaction ever.Traded in my a5 lease for a 2012 s4.All the stars were aligned for this transaction.Audi wanted my car and i wanted their car.A fair price was offered for the A5 lease that had a few months left on it. (yes equity on the lease)and a fair price was given on the s4 that i wanted.the car with the options i wanted was not on the lot but they found one in the vicinity and had it brought over the next day.had a few questions about the numbers but it was solved promptly and correctly.excellent work all around.

Happy mommy

Mar 12, 2012

Drove over 30 miles to get my Q7. What a car and what a dealer!! Could not be happier! I extremely recommend this dealership to everybody.

jgreen7756

Mar 10, 2012

I ALWAYS BRING MY AUDI 2001 TT ROADSTER IN FOR SERVICE AT OPEN ROAD. GETTING APPOINTMENTS ARE EASY AND CONVENIENT. MY NEEDS ARE ALWAYS LOOKED AFTER, AND SERVICE IS PROMPT. I COULDN'T RECOMMEND OPEN ROAD ANY HIGHER- THEY'RE FANTASTIC.

Natalyamd25

Mar 5, 2012

It was an amazing experience to work with Steve. He is extremely knowledgeable, considerate and thoughtful advisor. He helped me two weeks in a row and I had a feeling he was doing it with all his heart!

rickykay2005

Mar 4, 2012

I was told before that my car was not on warranty which trouble me a lot and Steve Mangat took the time to find out if it was or not and also gave me addional information about how to go about renewing it before it exp. He explain in detail about all the question I had about my mileage and services that I would be doing in the near further and he make sure I was comfortable while I wait for me car to be service which was done in a timely manner as he told me 1 hour an 45 min, He show grate customer service I would tell anyone to take they car there for service.

fsparacio

Mar 1, 2012

this is my second audi purchased from this dealership and ALWAYS had pleasant experiences with sales as well as with service. My last service was on 2/29/12, the service manager was very helpful, thorough and treated me with top priority and assured my Q7 would be fixed in a timely fashion( which was fixed in less time than promised ). As my lease is coming close to end I would definately purchase another Audi, and my dealership of choice will be Audi of Brooklyn.

Kessel

Mar 1, 2012

Had the car in out really quick without any issues. Steve was very helpful... highly recommended! They also gave me a nice loaner for the day. Audi!

kizaw70

Feb 6, 2012

This dealership is a huge joke. In 2009 I leased an Audi A4. It took 5 months to receive the car, which is incredibly long to wait for a popular car model. The reason from them was someone forgot to process the paperwork??? OK. So after my lease of the A4 was up I recently went in to lease an A7 after my A4 lease was up. I love the brand so I gave this dealership the benifit of the doubt. I'll try again. Maybe it was just one bad experience, it can happen. Now I built out an A7 in November of 2011 because my A4 lease was up in January of 2012. I was told it would take 3 months to get the A7 so I needed to extend my A4 lease for 1 month. OK no problem, right? Brandon Russell said he would take care of extending the lease on the A4. It's in the dealerships hands right? WRONG! I get a call from Audi financial a when the original lease date was up saying where is the A4 it was supposed to be returned and if you wait to long it will negatively affect your credit. Now I call Brandon Russell and he says to me, hey can I have your fax number? Now after my A4's lease was up he wants me to sign papers to extend the lease. He never asked me to sign these papers prior knowing this needed to be done for 3 months he decides to tell me now after my lease is up and Audi financial is calling me asking what the problem is. Did I mention that in the 3 months of waiting for the A7 it still had not been started to be built yet. So now I would have to extend the lease on the A4 for another possible 3 or 4 months on top of the month that I already extended it. So again it is going on 6 months to possibly get the A7??? Now that's 2 bad experiences with this dealership. They now are also playing games with me on giving me back my initial down payment because I cancelled the whole deal with this joke of a dealership. If you are thinking of buying or leasing an Audi which I do love the product, amazing cars. Do yourself a favor and go to a different dealership. I'm saving you a huge headache and stress. It takes the joy out of getting a new vehicle.

DS15676

Dec 14, 2011

These guys are too busy playing games with pricing to sell cars. I went to test drive a car a few months ago. The car wasn't, detailed, barely had any gas in it and the low tire pressure gauge was on. Then they tried to tell me another offer was made on the car and their price was firm. I told them to go ahead and sell it to someone else. Then the sales guys called me a few days later and said he wanted to talk about the car. Gimmie a break!!

Andrew Cheng

Dec 2, 2011

At point of purchase, you are somebody and you will be taken care well, after purchase/paid, you are no body. make sure you handle and complete everything at the point of purchase which you are somebody at that moment. Once you took the car out of dealer shop and you call back to request something, you are nobody.

jmbprint

Oct 30, 2011

We had an appointment with this salesperson and were kept waiting for over 1 hour.We had done extensive research and knew all about pricing, incentives, etc. forthe particular model we wanted. After finally speaking with the salesman, heinformed us (without our asking) that he had various discounts that he couldoffer us which would total abut $5000 off MSRP. After he and his sales manager"consulted" for several minutes (the old "I have to ask my manager" trick) heinformed us that the MSRP was a little over $41,000 and the great price he could offer us was $39,900. This is actually the real MSRP that all dealers show. Once they understood that we were well aware of pricing, the manager told us that they were very busy today and we should continue to shop around (basically telling us to leave). Extremely rude. Would never under any circumstance buy a car from this dealer. Also, there were several other disgruntled potential customers in the showroom as well.

Tinkerbell2011

Oct 20, 2011

Audi of Brooklyn is the best place to shop for your Audi! Be sure to meet with Mr. Gary Grant! He is extremely helpful, patient with questions, concerns and most of all "your needs and wants"! My experience with Mr. Grant was exceptional. Thank you Mr. Grant for making my first Audi a great experience to buy :) -Tinkerbell2011

michiboo2

Sep 27, 2011

Chris Campbell (sales manager) was extremely thorough with this purchase experience. I bought a 2012 A7. He was able to make his price very competitive to Anchor Audi. Their service made the experience far beyond business into a more personal one. This is my first Audi and I'm extremely happy with my car. I remained undecided for some time between both dealers. I expected to get the run-arounds but ultimately I'm satisfied. The service received from Gary after my purchase remained. I am still able to follow up with additional questions.

moto1080

Oct 3, 2010

Before closing the deal with these two guys at Audi Brooklyn, I had never thought it was possible to find any decent dealership and/or sales people in Brooklyn area. Let me tell you: that was for the first time in my life that the entire process of buying a new car went so smoothly and so extremely pleasant! If you decided to go with Audi brand (this was my first Audi what a marvelous machine!), all you have to do is to call Gennady Berkman. Thats it. This sales rep is so great and knowledgeable, it is unbelievable. I am more than sure that any of your questions will be answered accurately and professionally. Do not be afraid to negotiate like you mean it. He helped us select the right extra features of the Q5 we bought, advised on the pros and cons of the vehicle, and did facilitate negotiations of the final price with another cool dude Gary the Manager. Overall, it took barely three month for our new car to get to be produced and delivered to Audi Brooklyn. My taking delivery was very easy and hassle free. After visually inspecting, taking a test ride, etc., the final paperwork process took literally minutes to complete. Again, I have to thank Gennady for taking care of business. All and all, I highly recommend this place in general and Mr. Berkman in particular. I assure you that you will not regret the experience. Great job guys!!! Hope the service dept is alike. Thanks very much.

frankconti

Jul 30, 2010

Had a scheduled appointment to have a 5000 mile check up on my 2010 A5. While making the appointment I asked if I could wait for this to be done, and how long it would take. The Service advisor said that it should take no more than an hour to an hour and a half. I arrived at 7:30 am for my appointment, and was there for over three hours. They are unorganized, and unprofessional. I'm so sorry I didn't go to another Audi dealer for my purchase.Do yourself a favor and find a dealership that will Value your business.