Ancira Nissan reviews

RDC

Nov 14, 2016

Wait time for an oil change and new battery about an hour. Not bad at all (: I paid less for the oil change than what I had before. Price reasonable, but still would love a free oil change every time I go.

Spurs2016

Nov 14, 2016

Fast and prompt service; was upfront on work needing to be done and got my vehicle back fast; I did not have a long wait time

Willipeg

Nov 9, 2016

I came in for a regular oil change and to address the recall notice I had received. Greeted by friendly staff and had a comfortable wait in the waiting room.

Nissan2014

Nov 1, 2016

Again I had excellent service done today at Ancira. Mainly with the help of an excellent Service Advisor, I felt my vehicle was in good hands! Thank you Demi, you're AWESOME!

Salas1

Nov 1, 2016

Came into the shop at 5:30pm and was taken care of immediately. Needed a battery replaced and it was done and i was out of there before 6pm. Our service advisior Demi T. always takes care of us!! All the advisors are always helpful and look out for discounts etc. to help us out. We only bring our vehicle to be serviced at Ancira Nissan.

Stevep

Nov 1, 2016

I came in with two needs-(1) 6 month service and (2) replace broken rear tail light lens from hail storm! Joshua stated that the service would take 45 minutes-he was wrong, it took 50 minutes! Broken tail light lens was replaced in about 30 minutes through John Campbell! Very good service!!

kiss995

Oct 31, 2016

By far the best Nissan dealership in town. Fast and friendly service and will recommend this dealership to all my friends. Over all the management is what keeps me going back.

ramsey

Oct 31, 2016

great service jimmy was great sale person fast really need him and he was available for me and wife a great deal with what I had picked

Spartanowl33

Oct 31, 2016

Ana listened to what we wanted and found the perfect vehicle for us at a great price! We took advantage of the special 0%financing offer that was available, and now we are enjoying our new vehicle!

StephCurless07

Oct 31, 2016

Had a great experience with Amanda and Justin. This is my second vehicle bought from Ancira Nissan and I have always had great customer service.

Allison

Oct 27, 2016

They repaired the vehicle quickly. Brought it in for not starting sometimes and they found the problem . They were friendly and professional . Job well done

C.

Oct 27, 2016

Nothing to complain about. Satisfied. Professional, courteous, friendly. Service was quick, and the waiting room is clean, quiet, roomy. They even have a cooler with complementary water.

Diane

Oct 27, 2016

My first time buying a car on my own. Everyone one was really helpful and nice. They worked with me to find the right car at the right price

JulietaR

Oct 27, 2016

Our car salesman Luis Gonzalez was amazing!Listened to what we wanted and not pushy. Very friendly and will be reccommending him and Ancira Nissan to friends and family.

loperez1

Oct 27, 2016

I had called the closes Nissan dealership (IPAC) to my house to ask a simple question. I got a very rude man on the line. I got upset ! So I called Ancira Nissan where we got our Armada from originally. I ask the service department my question about my battery. " I have an 84 month battery it's not wanting start my truck is it covered can you please look into this for me?" The man on the phone was more than helpful. I went after work to Ancira I waited for about 45 mins and I was done and out. Not bad for a Friday evening. I learning my lesson always go to Ancira Nissan even if it's not the closes to you.

Travis Springer

Oct 27, 2016

I have been an Ancira customer for many years and have to say that Service has always been "acceptable". My last visit I lucked into having Mike as my adviser and I will always ask for him in the future. I Always buy used and Joe/Rodney are my guys in sales... great team!

Ismael Reyna

Oct 26, 2016

The car salesmen was ver nice. He went above and beyond to make me happy.

D Griffith

Oct 19, 2016

Met me at my truck before I could even get out of it. Was surprised at how fast they got me out. Very friendly. I hate surveys

Frankie

Oct 19, 2016

Jimmy Alcarte the best person and salesman goes above and beyond for his customers ,we bought 3 vehicles from Jimmy. He is a star player..

Sandra

Oct 19, 2016

We went Ancira Nissan to have a burned-out rear bulb replaced. While we were there, we were notified of a recall on the air bags, and the corrective action was taken right then, without us having to travel another time to the dealership.

Smokey

Oct 18, 2016

The service is always great the people are friendly, I will not take my vehicle any where else. Thank you for always taking good care

JM

Oct 16, 2016

Professional and knowledgeable. Confidence in work being performed. The work was performed quickly and representative kept me informed. A spring had to be reset to allow the rear seat to catch and this was accomplished at the check in bay.

Utley

Oct 16, 2016

Had my oil changed and tires rotated. Didn't take very long at all, and they looked really busy. Super nice people. This is my third truck I have bought from this dealership. I keep going back because of the service after the sale.

Daisy

Oct 15, 2016

My my self and family are Nissan vehicle owners we all like the quality and we went to dealers close to our house and had nice friendly peopleBut at at Ancira not only did we get friendly and professional service but we got the best price dealMy mother paid cash and we feel we got the best truck deal for the moneySales and staff were honest fare and kind We enjoyed shopping at Ancira versus GUNN and IPACWe will refer friends and family going forward to ANCIRA for business Thanks

Robert Rodriguez

Oct 15, 2016

forth car purchase at dealership and always had great sale and post car service. Have dealed with same salesman for preaious sales that has been a good and person to work with to buy a new car

Sm3213

Oct 12, 2016

These guys deal and are easy to work with. They didn't try to keep me waiting around all night and did my waste my time.

Gerae Turner

Oct 10, 2016

I was greeted within seconds of pulling into the Service Dept. It was clearly communicated to me what my charges were going to be, since I'd inquired on the status of a pre-paid maintenance plan. I also was advised of 2 recall notices that I was unaware of, so they were able to look into those.

Otake

Oct 9, 2016

Got the truck I wanted with no pressure, very professional sales person. Very knowledgeable and efficient, no hassle environment. Dan was very helpful, he went the extra mile getting me what I wanted, started the process at 1:30 and was out by 3:30.

Bali

Oct 8, 2016

After looking thourgh few local dealerships the xp at Ancira was the best in breed . The staff was good and detailed with overall postive mindset of all

Gonzales sharon

Oct 8, 2016

I was pleased with the service team and the timeliness of getting the job done. You guys make my life more pleasant when dealing with anything I need to take of concerning my car.

Villarj4

Oct 8, 2016

Stereo was recently replaced. Volume was low. Took it back. Service rep took it back and had it fixed within minutes. Thank you for your help ray

Martybmw

Oct 6, 2016

The service crew were attentive and courteous. The customer service waiting area was clean and inviting. The work was completed quickly and the costs were inline with the work performed. My only suggestion would be to stop telling me to bring my truck back during the week for warranty work. I visit on Saturday because as an executive my work week is full up your staff to cover warranty work on the weekend.

Shaney68

Oct 5, 2016

Demi always takes great care of me. I wouldn't go anywhere else for service. What a great team of professionals at Ancira Nissan. Way to go!

MICHAEL

Oct 1, 2016

Amazing service! Thank you for vacuuming my car. Thank you for the coffee and snacks. Customer service is the best with an amazing employees! Thank you

purplr passion.blanca16

Oct 1, 2016

I have been a customer for ANCIRA since I purchased my Pathfinder in 2006. I can't say that there hasn't been issues during all this years, it wouldn't be realistic, but there's always been an immediate response from management and the issue resolved. I always feel confident that my Pathfinder will get the best service at Ancira, and I feel safe driving out knowing my vehicle will give me the safest and best performance from the persons who work at Ancira's service Department. GREAT JOB GUYS..KEEP UP THE GOOD WORK.

aimee1234

Sep 29, 2016

Had a horrible experience at a different dealership.. When I arrived at Ancira Nissan was expecting the same (seems to be the new normal) but was greeted by Steven a warm, friendly, and extremely professional sales representative. Listen to my concerns and my prior car buying experience and made it a point to turn a negative into a positive. I purchased the vehicle I should have purchased in the first place at this dealership. Steven made the process so easy and fast. Then, Arturo in finance was awesome such professionalism all the way around. In the future I will only purchase my vehicles from Ancira!!!!! Customer for life....

Darryl C.

Sep 29, 2016

Yogin was very knowledgeable and helpful in buying our car. He provided excellent service and went beyond in helping us obtain our new Armada. Yogin is the BEST!

Richard Watson

Sep 29, 2016

A JOB WELL DONE LIKE ALWAYS AND ON TIME AS PROMISED. SINCE I PURCHASED OUR AUTO I HAVE USED YOUR SERVICE AND HAVE ALWAYS HAD A EXCELLENT EXPERIENCE..THE FREE COFFEE AND SNAKES ARE NOT BAD ALSO,

SoTxGrl5

Sep 29, 2016

Had a horrible experience a few years back when dealing with another dealership and will never buy from anyone other than Ancira! My husband and I have now purchased 3 cars in the past couple years with Ancira and are life long customers!

susan geno 9791

Sep 28, 2016

I had two recalls and I had called in advance to schedule service. Also, there was a rattle noise in the driver door they took care of.

ajwojcik

Sep 27, 2016

The staff in their service department was excellent and I had a great experience!! The staff was very friendly and they were very quick with my service.

garyandmaryc

Sep 27, 2016

My wife and I both agree that our purchase was completed in a friendly, warm and professional environment. We look forward to our new relationship with the Ancira Nissan dealership in regards to the maintenance up-keep of our new Murano.Thanks for a great buying experience.

Oscar117

Sep 27, 2016

My car was not performing well and your service department took the time to figure out the problem and got my car running smoothly again.

Margiev1950

Sep 23, 2016

I have always dealed with this dealership and a do such an excellent job and that is why I keep coming back. Great job! I'll be back soon for an oil change. Thanks for all that u all do!

Cpalau

Sep 22, 2016

I showed up to the dealership with a monthly payment in mind and minimal down payment in hand knowing that my demands would be hard to meet. Amanda did everything she could to get me the vehicle I wanted and the price I wanted, so I drove away in a new car! I previous dealership in Ingram area totally under valued my trade in. Thank you Amanda and Thank you Ancira!

Merfeesmom

Sep 22, 2016

In and out in less than an hour. Only dealt with the service writer, but she was on top of things, very professional, and seemed interested in each and every person that she spoke with, not just me.

Schmidtzinsky

Sep 22, 2016

Mo and Chris Sixto were very approachable, professional, friendly, accommodating and competent.Thank you, I wish I could have afforded two trucks... I LOVE my Frontier !!!BestAmy

Nissan

Sep 20, 2016

Took my 2015 pathfinder for service. As always received a great service and good pricing with coupons received by mail. Not remember name of Service associates who helped but all was food too.

desanantonio

Sep 19, 2016

Great job! Ancira Nissan and Nissan USA came through for me when the air conditioner compressor wen out on my Nissan vehicle. I have always had my vehicle serviced at Ancira Nissan and will continue .

GregSCSA

Sep 19, 2016

Great service and very fair pricing for normal service of my Nissan. I definitely will return. A little slower than expected but everything was done perfectly and everybody were extremely professional and nice!

sdodd8084

Sep 18, 2016

Friendly and great staff. It was so easy and fast to get into my new vehicle. I would recommend Ancira nissan and Luis to anyone. Keep up the great work.

Happy Altima Owner

Sep 16, 2016

Thank you for the great experience purchasing my new Nissan! Everyone at the dealership was friendly and helpful. I will recommend Ancira Nissan to everyone.

mymurano

Sep 14, 2016

I had the pleasure of working with salesman, Hong Liao. He was considerate of my time and found me the exact car I wanted. This is the second vehicle that I have purchased from Ancira in the past 3 years and I won't shop anywhere else. Their sales staff work hard for the customer and it is greatly appreciated.

Car guy

Sep 13, 2016

Otis was GREAT, he really is there to help customer, I moved here from Dallas n glad I choose your place., everything I needed done to my car was done.

JSP

Sep 13, 2016

Purchased a new Nissan at Ancira SA - excellent job with service, communication, and promptness. Freddie Apolinar was honest and forthcoming without a lot of unnecessary back and forth consummating the deal - "Sipy" Olivarri is a pleasure to deal with and has been inquisitive concerning the vehicle and how it is working out as a purchase. The support staff was a pleasant surprise - their concern and attentiveness was a welcome change from most other dealerships - Marie (I think) was beyond excellent on the phone and in person - the atmosphere was professional and courteous!

myg0040

Sep 13, 2016

Hong was very helpful. He got a dear friend of mine in a car as well! He's very sweet and funny and caters to what kind of car YOU want. This is my first car and I'm very pleased!!

B

Sep 8, 2016

Great and efficient Service Department! Friendly, knowledgeable, caring staff. amazed at the prompt service and excellent work done on my car--ALWAYS!! they always explain what they have done to service the car and then walk you to the counter for any charges if applicable. I love my Ancira Nissan Service Department!!! I have always experienced such a well organized and and welcoming group!!!

DonnaSummer

Sep 8, 2016

My husband and I were extremely surprised of how great the service was starting with our sales man J Flores, who at the time was busy really busy and still made the time and get is the deal we wanted. The the finance department ( Arturo) Was able to wrap things up and answer all the questions we had. Last the made ready department made the time to make sure the car delivery was perfect. Great service overall will be going back and recommending friends and family :)

HappyGal

Sep 8, 2016

Ancira Nissan knows how to treat their customers RIGHT!!! The best vehicle selections, customer services and sales persons. The best dealership in San Antonio, TX

joyce54

Sep 8, 2016

Stopped by to check out the new vehicles....left a few hours later with a new Pathfinder! Dan made the experience quick and simple! Would definitely buy from again!

Melanie M Richmond

Sep 8, 2016

Reggie helped us find the car we were looking for quickly and with great professionalism. Answered all of our questions and completed the transaction without delay. Very organized and friendly people at Ancira Nissan! Overall great experience!

SHillis89

Sep 8, 2016

I have purchased 6 cars in my life, and the past 2 have been from Ancira Nissan. Both times have been the best car buying experiences I have ever had! Ana, Justin, Chris, & Michelle took care of me hassle free and I have loved both Altima's I have purchased. I won't go anywhere else for my Nissan car buying needs! Not only did they listen to what I wanted, but they didn't try to sell me anything I was interested in or didn't want. Even after I took my car home, I found minor cosmetic damage and they took care of me right away. They were all honest and treated me like I was part of their family! The Ancira team is by far the best car sales team I have ever had the pleasure of doing business with!

shmedrick01

Sep 6, 2016

I always get great service at Ancira Nissan. Great customer waiting area with free coffee, water and snacks makes the short wait comfortable. I take all my cars to Ancira Nissan!

N Esparza

Sep 5, 2016

Jose Lara, Was Great,Helpful,Honest, on the whole Sale process!!!!! This was my best experience with buying a vehicle and i am completely satisfied !

Two2kids

Sep 4, 2016

.Routine Service and convertible top repair was done faster than anticipated. They went above and beyond by not only fixing the damages part,but replacing all similar parts to avoid future breakages

Aunt Maggie

Sep 3, 2016

My murano is 11 hears old and has always been serviced at Ancira, it still runs great.Thanks Brian for superior service. I have driven Ancira Nissan's for the past 20 years.

TGIF

Sep 3, 2016

The service dept. at Ancira took care of my daughters car better than any other dealer we have been to. They even had it back to us sooner than the expected return date. Great job Ancira!!!

Tony5

Sep 3, 2016

I think Ancira dealership is the most efficient no hassle free to choose A great place to buy great cars and great salesman Tim trimmier

liztiger

Sep 2, 2016

First I have to say I appreciate this dealership does not add miles to the existing fleet of new cars to try to avoid the Texas heat. They actually have golf carts to move in and around the lots. Another Nissan dealership that I visited earlier that day was racking up miles on a poor 2016 pathfinder and the inside was atrocious due to the sales guys taking it for rides moving vehicles back and forth from another lot. They also tried selling us that exact beaten up vehicle which is why we left and went to Ancira Nissan. Ancira Nissan on I10 has the best salesman named Max, he was courteous and listened closely to figure out what we were needing. There was also a new employee who asked Max if she could shadow him and he was very good in his training, taking the time to explain things to her without making us feel awkward or ignored. He balanced between selling and pleasing the customer and training a new employee very well (which he did voluntarily, his boss did not ask him to). We never felt pressured, he is easy going and laid back so the stress never came up until we went into Financing. We did have to make a trip back a few days later when the finance person realized the interest rate did not print on the copy we had signed, which was a bit of an inconvenience but they made a nice recovery, thank you Linda Trevino for going above and beyond at the end of a long day to keep your customers happy and returning.

Rose123

Sep 2, 2016

Great! Fanstastic! Bought the vehicle I was looking for. Great sales person. Will return if the same sales person can help me and others I know.

Samayoaj

Sep 2, 2016

Excellent service, good and smooth negotiation. No hassle. Attentive. Fast. Returned all calls and answers. Will return for next car. Will also recommend to friends.

Angelica

Sep 1, 2016

A week after getting my transmission fluid changed I started to feel some rattling in my car. I knew that it was not the motor mount because the engine stool still when stopped. I figured it was a bulged tire, but could not feel the distortion while on the ground. So I decided to get professional help and sure enough the mechanic noticed several issues related to the front tires. I was walked to my car so that I could see the damage for myself which made me feel more confident about the repairs. My car is back to normal, almost like new again.

Lynda

Aug 31, 2016

I took my 2008 Altima in to have a headlight replaced. Demi Terrazas was extremely professional, thorough and friendly. In addition, I mentioned that I have a 2012 Murano that is about ready for a 75K check up and Demi quickly gave me an overview of what this would entail and the cost. I have found a new service advisor. YAY ME!

MaCadena

Aug 31, 2016

It was a great trip over there, got the best customer service. Had to make 3 trips. 3 hours. But totally worth the wait. Was told I was going to get my personal vehicle a full tank of gas as said from Mrs. Patricia Anderson. But hong was a good salesmen. Tried his best to get us into something and he did. Communication was kept the whole time.

Travis Springer

Aug 31, 2016

Ancira makes buying vehicles much less stressful. This was my 4th personal vehicle from Rodney and his team. I tell everyone I know to buy from Ancira.

tsaldana

Aug 31, 2016

Patricia in Financing was smart, and non threating or pushy. She advised me and I felt she really tried to help me.My sales rep was new girl, lives across of Ancira and id not have cards(so Please find out her name)was amazing and very professional. Texting me instead of calling me with perfect. She realized how busy my schedule is. I will return and will recommend my friends and family to do business with your organization. Buying a car has always been an ugly necessary evil in my view, but now I am rethinking that opinion and it is because of this two amazing ladies.

Nissanfan66

Aug 29, 2016

I had an aftermarket pin stripe put on my 5 week old Rogue just to add a bit of flair, and I think it did the trick! The gentleman who applied the paint did it quickly, (10 minutes start to finish) and I even had the choice of what two colors I wanted him to paint.

Jeffrey Martin

Aug 27, 2016

I shopped for brakes over the phone and no one came close on money or time to fix...I have been to Nissan dealers in many states and I am always pleased, however Ancira went over the top to make it work.... HUGE in my book. They had me back on the road in no time.

JFD2511

Aug 27, 2016

Roy was very knowledgeable and professional! I will highly recommend him to everyone I know looking for a vehicle. I'll go back to him for my next purchase!

Kirke

Aug 25, 2016

Very good. Need to shorten the time in the showroom. Took too long to make a decision. I was there for four hours. Car chosen is excellent. Salesperson was fantastic.

MariahM123

Aug 25, 2016

As a first time buyer, Reggie made the process easy. He helped me pick out a reliable car and ensured it was adorable. I had wrecked my car the day before and didn't intend on purchasing a car until I had done my research. Reggie printed out all of the numbers for me, helped me compare features and kept me at the dealership without making me feel obligated or pressured to purchase a car. I did not have a single ounce of buyers remorse.

leahnichole

Aug 24, 2016

This is our 2nd purchase from Ancira Nissan and we won't go anywhere else. Lee is so nice and helpful and Art was AHmazing! I came in after school on a school night with my little ones and they really seemed to care about getting us in and out of there. Thanks guys!

LeeNiles

Aug 24, 2016

Purchase experience was excellent. We were a bit disappointed in the color selections, and the available packages in the SL versions.Salesman was helpful and worked with us on sale.Kristi in Finance was incredible. She was ready and had everything in order when it was our turn. Fastest finance paperwork we have ever experienced.

LALUNA

Aug 23, 2016

My salesman Rusty went above and beyond to help me get the car I wanted for the right price. Thank you for making this a smooth experience.

chili1887

Aug 22, 2016

I arrive and the service rep met me at my car. I visit some old friends and before I knew it my car was on me. Quick and painless!

johnrose

Aug 22, 2016

As I mentioned in a previous survey...Steven Gomez, sales rep, and Justin Long, finance person, did everything in their power to help us get purchase the vehicle we wanted. Justin demonstrated excellent job knowledge and explained all the paperwork clearly, but quickly (it was near 10pm when we finished all the paperwork...but we didn't arrive at the dealership until 7:30pm). Steven waited until after 10pm to show my wife what all the buttons were for, how to work the radio; he even took the time to set up her phone to the Bluetooth. All in all, the experience reminded of how auto dealership reps used to treat their customers...with patience and detailed accuracy to ensure we did not walk out of the showroom without knowing about the product. Job well done!John Martinez, CMSgt, USAF (Retired)

4tacos4u

Aug 21, 2016

Went there for an oil change and tire rotation. Got a discount and excellent service as always. Mike Andrews and Josh Cheatham made it a good trip. Ordered parts from Dave. I'll pick up the parts on Monday. A good deal and good service from Dave too. More points on my one-to-one.

Maxima14

Aug 21, 2016

Took car in for oil change and as usual my experience was 1st rate! The ability to schedule an appointment keeps the wait time reasonable.

llake512

Aug 20, 2016

Even though I have a jeep Demi still took care of me and quickly. She is a super sweet lady. Thank you for all you do

Mimi1

Aug 20, 2016

Mike was wonderful and I'm so thankful he really went out of his way to take care of us! Thank y'all so much!

Jimmy johns 04 Chevy

Aug 17, 2016

When knew what we were looking for and our salesman help us find and delivered a great vehicle at a good price, thanks Hong, see you next time

Salas1

Aug 17, 2016

I Love this dealership. They always look out for me and my vehicle. Staff very friendly and they do an excellent job explaining everything. Definitely recommend this place.

starr1857

Aug 17, 2016

My experience was perfect! Sales was great and understanding with my need and the 100 questions my 5 year old daughter asked also. Finance was just as helpful!

Bradley S Phillips

Aug 16, 2016

Josh was very friendly, helpful and efficient. Very satisfied. I explained to Josh my daughter was getting ready to go to college and I wanted her whole car inspected and it was all done and I couldn't be happier!

Nissan Murano

Aug 16, 2016

I was promptly attended by Matthew. He went over the service and, after completion of the service, he thoroughly explained what was checked on my car in a professional manner. I was very pleased with the entire experience!

tuccan

Aug 16, 2016

I found my car on cars.com, contacted Ancira, drove up from Edinburg, and the rest was "fast, fun, and friendly". I would do it again and would also recommend Ancira to friends and family.

Sewing

Aug 15, 2016

My experience at Ancira was excellent . My salesman Luis was very polite and knowledgable on Nissan pathfinders -- he knew just what I wanted and needed. Thank you

Auto gus 1049

Aug 14, 2016

Jose lara very honest very good service great attitude good dealership to buy autos and good service very friendly people clean facility and great people

Kybarra2553

Aug 14, 2016

Great customer service. Very prompt and to the point describing what was wrong with my car! The staff was very friendly and courteous. The quality of the work was outstanding!

David Lopez

Aug 12, 2016

I was in and out in less than an hour. The coffee is pretty bad, though. Snacks are OK. Service people are very nice and helpful.

Esmeralda Virginia Gonzalez

Aug 12, 2016

Hong was an amazing sales person very knowledgeable and very helpful. He did not stop until he found the perfect vehicle to suit my needs. He always had a solution and he made our experience BETTER than the previous experience we had with Ancira Nissan, which i didnt think was possible. Our first salesman a year ago was also amazing i can see that Ancira hires only the best most qualified people!

Gary

Aug 12, 2016

Happy with the purchase and the attention to my need. I've purchased from Ancira before and was pleased with my car. It was a Versa and now has 230K miles on it.

MIN KIM

Aug 12, 2016

Called twice for advertised models were in stock.On second time just 1 and half hours before arrival, they confirmed with Tax and Title fees. We asked two cars and they confirmed they had both of themWe drove from Austin to San Antonio, big mistake.They said they were sold yesterday and computer system was not updated correctly. Next step, brought higher price car and would working on that price. Typical scam dealer. We walked away right after they changed two dealers on us. If you want go there, please ask them current photo with dealer holding today's newspaper.

Mrsgaines

Aug 12, 2016

Monwell is the best salesperson I have ever come in contact with while car shopping in over 14 years. I have purchased 3 Nissans. I would recommend him to Everyone! He was very knowledgeable about every car on the lot, patient with me and my inquiries while still being assertive and finalizing the sale.

Nissan rogue

Aug 12, 2016

PRETTY CARS! Excellent service..Seller..Luis Gonzalez very nice person and Speaks Spanish...I BOUGHT NISSAN ROGUE I LOVE IT!..ANCIRA NISSAN..IS THE BEST..DEALER IN SAN ANTONIO,TX..

Michael Bailey

Aug 11, 2016

I recently visited the dealership as a repeat customer to purchase another vehicle.I was able to contact my previous sales individual ahead of time, Sipriano Olivarri, and he sent me the requested information very quickly. He was actually out of town on vacation and did this on his own time. We visited the lot that weekend and picked out the vehicle wanted. Sippy arranged the deal with another team member, Sara O'Neill , because he was out of town and didnt want the car to be sold before we could purchase it.All said and done, i was in and out of the dealership and finished with the buying process in just over 2 hours. That includes going through the finance office, Jimmy Guerra, was excellent and easy to deal.Overall, I have no complaints and will return again when I need to.Thank you.

Artbennett

Aug 10, 2016

It didn't take long to get someone to help me and I was happy with the vehicle I got I will b back to buy another vehicle from Ancira Nissan oh the sales person was real helpful

Blanca49

Aug 10, 2016

The people that work there are knowledgeable, experienced, sincere and truly care about a great customer experience. We've been loyal customers for years for this reason! Whether its the sales or service team, they are all equally Awesome!!!

Larry Verley

Aug 10, 2016

I arrived with scheduled oil change and one recall item in mind. I left two hours later with the oil changed,the tires rotated, and other items checked and two recall items fixed.

Bassett

Aug 9, 2016

We had a new compressor put in last month which caused the Power Steering line to fray and get a hole and your dealership picked up my car from Pep Boys, replaced the line and paid the Pep Boys billAll in a days time.Thanks

bbrumm40

Aug 9, 2016

The service is always fast. The service people are great about greeting you and keeping you informed through the visit. My experience is always pleasant at this dealership!

E013795

Aug 9, 2016

Sales person was extremely knowledgeable and friendly. I did look at other dealership and there wasn't much difference in the price but the service my wife and I received sealed the deal to buy new car from Ancira.

HenryJ

Aug 9, 2016

My air-conditioner was not blowing cold air. The dealership drove me home while the car was being repaired. The compressor had to be replaced but was covered under the extended warranty. Car was ready when promised.

Megaman

Aug 9, 2016

Lee and his crew did an excellent job in meeting what I asked for and making the process easy to do. Highly recommended!! Hope to do business again soon.

Pmac2016

Aug 9, 2016

My car was leaking AC water directly into my floor boards. It was flooded! I also was moving and had to be out of my apartment that day. Ancira took me in that morning , gave me a ride back to my apartment , and had it all fixed within a couple of hours! I realized that I also needed the tires rotated and asked if they could squeeze me in. Yes, no problem. Again, I expected at least a 2 hr wait. They had put me at the head of the line and got me out within the hour. Everyone at Ancira is super nice, wonderfully patient. It was so nice to see smiling faces on such a stressful day. They turned a potentially bad day into a great day and I was on my way. Even though I am moving from San Antonio, I am still close enough to bring my car back here to be serviced. All my experiences are positive. Please keep it up Ancira! Great service, thank you!

Rbrowning

Aug 9, 2016

Ancira Nissan is wonderful. We loved our experience and will continue to purchase our vehicles at this location. The staff was great. Thank you ancira!

charlie p

Aug 8, 2016

Great customer service. Great experience overall. Hong Liao took care of us. Would recommend to anybody. Thanks for the positive experience. See you guys soon

Dolly

Aug 8, 2016

Every time I visit for service needs, I'm never disappointed. The staff is courteous, quick and efficient. I came here because this is where I bought my vehicle but I keep coming back bc of how pleased I am every time.

Nissan Fleet Driver

Aug 8, 2016

Demi took great care of me and made sure my car was her priority. They worked with my timeline and repaired my car on time.

tls09031

Aug 8, 2016

He did a great job of helping me with an electrical problem on my 2013 Rogue. He called my warranty provider and got a part ordered and I only had to pay a low deductible. He always provides better thank expected service. I always look for Lance or Mike.

Cebrian

Aug 2, 2016

Quick and efficient service. Jimmy Aycart was very helpful and answered all my questions. I purchased the vehicle mainly online and he was quick to get back to me with an out the door quote as well as pictures and videos.

Ford-Isensee

Aug 2, 2016

I took the car in for it's first oil change. They were able to address the recall on the passenger air bag at the same time. Thank you Lance for the great customer service and see you at 7500 miles.

MARCO BARROS

Aug 2, 2016

EXCELLENT SERVICE AND DONE IN 1 HOUR AND 6 MINUTES ON A BUSY FRIDAY AFTERNOON...GREAT WAITING AREA..THANKS FOR THE WATER AND SNACKSSERVICE TECHNICIAN WAS VERY GOOD AND KEPT ME ON TIME AND WELL INFORMED

Mike

Aug 2, 2016

Thank You for getting us a great deal a new vehicle . Great experience at a car dealership, I will recommend this location to others around

Pattiden1

Aug 2, 2016

My car was serviced expediently as I waited. I was treated courteously. I love my Nissan Rogue and I love Ancira...thanks John Campbell.. I will definitely use Ancira again.

rogue2016

Aug 2, 2016

Mi Family went to this dealership and got immediate attention, I got surprised seeing so many people making business. The salesperson (Jimmy Aycart) was very kindly and support me great with all my doubts.We left the dealership driving the Nissan and my Family was fully satisfied, and me also as I got a great package for a good price, just what I was looking for. Thanks

genia1002

Aug 1, 2016

My name is Rogenia Johnson. I needed to purchase a car because I no longer had one at all. I started working again in January, 2016 after a serious health condition prevented me from doing so for more than a year. My credit was not very high because of a divorce. I had made up my mind to go to one of those "buy here, pay here" lots. I had already met with someone at the lot and because of the large down payment that they wanted, I had to wait another 2 weeks for a paycheck to cover the whole deposit. I had been getting emails from normal, legitimate car dealerships and I knew that if I went to one of them, not only would I be embarrassed, but would have no chance of getting a car. I got a phone call one afternoon from Connie Black. She was very professional and said she would do whatever she could to help me. For some reason I trusted that, and went to dealership. She met with me and walked me over to see Jack Clarksen in another area. He was a very down to earth and just talked to me like we were old friends. H and introduced me to Patricia Anderson. He took my information and took it to someone else. He told me what I needed to put down on a car. He found a Nissan Sentra with the things I wanted in it. To top it off, it is a 2015 with less than 5000 miles. I am extremely grateful; I was treated fairly and the staff went out of their way to make sure I was happy, and I was told that I would have been treated the same way even if I didn't get a car. Jack is extremely knowledgeable so much so, that my daughter be making a purchase once her lease ends in October on the car she has now. One of co-workers also asked where I got my carl. I gave her the dealership name and Jack and Connie's names and phone numbers. Thank you Ancira Nissan for helping me when I was not in the best place in my life but just needed a chance. Thank you more than you will very know

jazzhernandez

Jul 29, 2016

I enjoyed the service provided to me at Ancira Nissan because of the following: 1. Rusty Montalbo was very professional and made sure my vehicle needs were met within a reasonable price. A difficult task on a teacher's budget. 2. I don't like pushy sales people. They always make me feel uncomfortable and disrespected. Y'all must feel the same way because I did not see one person who did such behavior. 3. After much shopping around, y'all provided the best vehicle (2016 Nissan Rogue) with the best price.

Ruth of the rockies

Jul 29, 2016

I got prompt attention when i arrived by Joe Pompo. He was helpful & professional. I appreciated the efficiency of my visit. I felt like the dealership was more like one in a small town instead of a big city...personal and helpful, individualized.

Carla Lopez

Jul 28, 2016

I got the best deal for a used 2016 Rogue. It is a great vehicle. I have been coming to Ancira for servicing another vehicle and had no question buying here because their customer service is outstanding!

charlie p

Jul 28, 2016

In market for new vehicle. Ancira Nissan (Hong/sales rep) took good care of us. Would recommend to anybody. I know they will be taken care of

Crystall053

Jul 28, 2016

Love my new car!!Excellent service from the moment I drove on the lot! Very friendly employees - made me feel special!Thank youCrystal LockettRound Rock, Texas

Jnevans53

Jul 28, 2016

Great experience buying our Pathfinder from Jimmy. Only giving him 5 Stars because there wasn't a 6 Star rating! Arturo was also extremely friendly and helpful.

jugbut

Jul 28, 2016

It was one of the best experiences I have had at a car dealership. The wait was a little long for parts of the process, but EVERYONE was very nice. Mo was a good salesperson, Vanessa was very sweet and nice, Fred, Ruben, and Jason the manager were all very helpful and pleasure to work with. I do appreciate it!!! Now I have an idea of how it feels to be important for a change!!

Mel

Jul 28, 2016

I was attended to promptly and the service attendant was friendly. I was impressed with the well-organized system in place. I also appreciate the snacks in the waiting room.

My carTerri

Jul 28, 2016

We had already leased a vehicle from Ancira Nissan before. Mohammed was our salesman both last time and this time. We love working with him. He really tries to please his customers and tries really hard to get us the best deal that works for us.

naps

Jul 28, 2016

Service at Ancira Nissan was great! Our sales person, Mr. Mohammed Fallah, is a trustworthy individual that looks out for you. He is an excellent sales person. We have bought 4 vehicles with him in less than a year! The dealership itself really works with you so you can drive out with the vehicle of your choice.

Pattiden1

Jul 28, 2016

A very positive experience in purchasing my 2016 Rogue. Greeted promptly by receptionist and well taken care of by J Anthony Flores. We would highly recommend this dealership.

simbajocie

Jul 28, 2016

Everything went very smoothly. Dan was AWESOME along with Miriam, your internet sales person, and the finance person(I cannot remember his name) Everything was fast and we were very satisfied (and I LOVE LOVE LOVE my new Murano!!)

Heavenly Housekeepers

Jul 23, 2016

My wife and I have each spent over 35 years in the service industry in restaurants, retail, and in our own housekeeping business, so we know what service is all about. From our very first visit where we purchased 3 vehicles from Anna, to the finance department, and now to the service department where Mike has taken care of us for the third time "customer service" has ruled every step. We gladly recommend Ancira to our friends for their automotive needs.

wayne stabenow

Jul 23, 2016

awesome experience. i was out in less than 2 hours. financing was a breeze. jason is the man. i will definately return for future purchases

Tony5

Jul 21, 2016

Great would recommend to everyone Tim always help me to get in the right vehicles he also helped my daughter I will be back to get my sons car

Black2

Jul 20, 2016

The service performed was completed within the same day and I was notified by phone allowing us to run around with family. I didn't have to wait on lobby.

DandEHow

Jul 20, 2016

Lee Hinton went above and beyond to assist myself and my wife with the entire process of clearing out our old vehicle and prepping our new vehicle. We are very happy with the customer care and service we receive at Ancira Nissan!!

sentra2015

Jul 20, 2016

I had the luck to deal with Max, who was always looking out for me, provided great information about the cars available and even came in on his day off to accommodate my timetable. I did a lot of research and always found the prices at Ancira Nissan very competitive !!

Acor24

Jul 10, 2016

You guys are awesome! We got stuck in a crappy situation with our vehicle and the manager Richard was able to give us an amazing deal to help us out. These guys really try to take care of there customers. This is our second vehicle from here and they continue to amaze.

Keys1

May 29, 2016

Our buying process at Ancira Nissan was flawless, it was easy and fair and they did everything that we requested- even to remove their "Ancira" badge. We didn't purchase a Nissan, it was a 2015 Ford Expedition in Bronze Fire. Ever since the hail storms here in San Antonio the dealers have been pushing cars off their lots and we found a pretty nice one. To anyone who is shopping for a new or used car, I highly recommend this dealer and ask for Lee Hinton. Excellent salesman. Also atleast on my mobile device it won't allow me to rate everything 5 stars but I would if I could.

Hr cooper123

May 19, 2016

Working with Monwell Randle was a great experience. He had all the answers about the 2016 Nissan Altima sr I was purchasing. He was very patient and knowledgable about what he was Saling which made my decision even easier. Anybody looking to be part of the Nissan family visit Monwell at Ancira Nissan!

pquinter

Apr 6, 2016

I knew what I wanted and was greeted as soon as I stepped out of the car. They matched the amount I wanted to pay and I walked away happy with a new car!

castroville

Mar 21, 2016

We had a very good experience with purchasing a newCarJose was a Great helpThe finance team was very good also and kept the payments low

Vivihdzjrz

Mar 21, 2016

Jose was very easy to communicate with I felt comfortable asking questions due to him not being pushy. He was very nice but very knowledgeable as well.

Cody_1997

Mar 15, 2016

This will be my 4th Nissan car. I am very happy with Nissan cars. I had the BEST Sale's guy to help me choose and decide what car I should get. Very helpful with GREAT customer service skills. very knowledgeable sales person. I will highly recommend Mr. Eyan Evans to all my friends looking for a car. I'm a very satisfied customer. Jorge C. Medrano

Salem50

Mar 11, 2016

Max displayed a high level of patience, professionalism, and courtesy.I enjoyed my buying experience. I will recommend Max to my friends. I will buy my next vehicle from Max.

gibranreyes15

Mar 6, 2016

Very attentive to my needs , helped me with my deal , very nice , respectful , tried to do his best to give me the best deal possible .

Pro4x

Feb 28, 2016

The sales staff at Anicra Nissan were very friendly and helpful. They answered all my questions and made my truck buying experience easy. I would recommend them to anyone looking to buy a Nissan.

Vader13

Feb 26, 2016

Five-star rating, all the way! Hong took care of us from the get go...gave us great service from the moment he greeted us all the way through to picking up our new car. We highly recommend Ancira and Hong for all of your car-buying needs.

DF

Feb 24, 2016

Everything from purchase to service has been great. Very satisfied customer!

GC

Feb 24, 2016

Best Nissan dealer in San Antonio in my opinion. Purchased my daughters Nissan at another dealer but have it serviced here!

MDT

Feb 24, 2016

I've bought all my nissans here and have been completely satisfied! Great dealer!

SG

Feb 24, 2016

Very satisfied with sales and service department! Have my car serviced here regularly!

Sylram

Feb 24, 2016

Mr. Randle explained all our questions and helped us to get the monthly pmt. we could afford. He is polite and would recommend him to our family and friends. This morning we are going over to get our car!

carlitos

Feb 23, 2016

Fue una bendicion que el Senor JOSE LARA nos atendiera porque despues de haber estado en varios dillers el fue el que nos convencio para poder adquirir el carro que andabamos buscandoGracias Carlos Cortes

Syl

Feb 19, 2016

Great experience at Ancira Nissan. Kudos to my salesman, Jose Lara. He made sure I got the car I wanted. Patient, even though I couldn't decide on the color. Brought in my car from Austin. He took great care of me before and after the sale. Perfect! Would do business with him again, and I recommend him to everyone.Additionally, I would like express my appreciation to the finance department. They made my buying experience extremely easy. No pushy people trying to get me to add what I don't want.Thank you very much for everything, and my great car!

Janina M

Feb 17, 2016

The sales team at Ancira made my experience painless! I purchased a used 2013 Toyota from a wonderful salesman named Eyan. He was very knowledgeable, friendly and patient with me. He didn't force me to make any decisions and was straight forward and honest with me. Once I decided on the vehicle, the finance manager, Jimmy, was friendly and helped explain all the paperwork I was signing. I was happy as to how quick and easy the process was for purchasing a vehicle at this dealership. I had been to others around town, but those dealerships would always try and steer me to purchase a 'new' car when I was really only looking of a 'used' vehicle. I appreciate the team listening to my wants and helping to put me in my new vehicle! I would highly recommend checking out this dealership, and when you go, ask for Eyan! He'll make your experience great!

Jen123

Feb 16, 2016

Prior to me going to Ancira, I was dealing with IPAC Nissan on purchasing a vehicle and it was very bad experience. We then visited Ancira Nissan and it went right from the time we walked into the doors and was able to buy my brand new Nissan Murano. I would recommend this dealership to anyone.

Kotar

Feb 1, 2016

Ancira Nissan is a incredible dealership to purchase a vehicle from. Stress-free. I purchased a new 2015 Nissan Frontier SV 4X4. This is my second Nissan truck and fifth vehicle acquired from the Ancira Auto Group. Jason Thompson, GM provided me a unbeatable, haggle-free selling price, coupled with a worry-free reliable factory backed Nissan extended 8 year/70000 mile warranty. Arturo Lopez, Finance Manager, expertly closed the deal with a excellent, low-low interest bank loan rate and provided me a greater insight of the other unmatched Ancira automobile service programs.to further save me more money. Without a doubt, he is the best financial manager I have ever used in the auto business. And a special thanks to Nathan at the Ancira pre-owned store in making this deal possible. Ancira is the only dealer in San Antonio for me for sales and service.

Texan4Cruz

Oct 30, 2015

I purchased a 2011 Nissan Cube from Ancira in May of 2013. 27K miles, in great shape. During the finance process the person doing our finance paperwork was selling us on the need for the extended warranty coverage. He told us that it would cover us for the entire period we would be paying on the vehicle (72 months). Sounded great to me so I agreed. Afterward, when calling to check on whether the coverage would cover a certain issue, I was told the coverage was only until 75K miles. I tried contacting someone at Ancira then but never got a response from several emails. This was in October of 2013. After a while I gave up. I had already moved in September to the Austin area and couldn't drop in and visit them easily. A few months ago as my vehicle was nearing 75K and the warranty would expire, I attempted to contact Ancira again. It again took several emails before I got a response but was finally giving the current finanace manager's email. I finally, after several more emails and calls, was able to speak with him. He told me he couldn't do anything about an issue that was 2-1/2 years old and wanted to know why I hadn't come in 2013 to see them. I explained that I had moved. He told me that most customers who are upset come in ranting and raving. I apologized that I was too calm and collected. Anyway, I was told that he couldn't do anything about a transaction that happened 2-1/2 years ago, but, if I agreed to let them look into getting me in a new deal then he might have room to work with me. I agreed to let them see what they could do. My Cube is at 86K miles now and the transmission is having issues. The only contact I've had from them was an insulting, ridiculous offer to get a new vehicle with $500/mo. payments. They haven't done squat. While the initial transaction was generally okay, they're after-the-sale communication has totally sucked. I wouldn't do business with them again for anything nor would I advise that anyone else do so either.

Texan4Cruz

Oct 30, 2015

I purchased a 2011 Nissan Cube from Ancira in May of 2013. 27K miles, in great shape. During the finance process the person doing our finance paperwork was selling us on the need for the extended warranty coverage. He told us that it would cover us for the entire period we would be paying on the vehicle (72 months). Sounded great to me so I agreed. Afterward, when calling to check on whether the coverage would cover a certain issue, I was told the coverage was only until 75K miles. I tried contacting someone at Ancira then but never got a response from several emails. This was in October of 2013. After a while I gave up. I had already moved in September to the Austin area and couldn't drop in and visit them easily.A few months ago as my vehicle was nearing 75K and the warranty would expire, I attempted to contact Ancira again. It again took several emails before I got a response but was finally giving the current finanace manager's email. I finally, after several more emails and calls, was able to speak with him. He told me he couldn't do anything about an issue that was 2-1/2 years old and wanted to know why I hadn't come in 2013 to see them. I explained that I had moved. He told me that most customers who are upset come in ranting and raving. I apologized that I was too calm and collected.Anyway, I was told that he couldn't do anything about a transaction that happened 2-1/2 years ago, but, if I agreed to let them look into getting me in a new deal then he might have room to work with me. I agreed to let them see what they could do. My Cube is at 86K miles now and the transmission is having issues.The only contact I've had from them was an insulting, ridiculous offer to get a new vehicle with $500/mo. payments. They haven't done squat. While the initial transaction was generally okay, they're after-the-sale communication has totally sucked.I wouldn't do business with them again for anything nor would I advise that anyone else do so either.

Cas Sandra

Sep 28, 2015

After 13 years....I finally decided to buy a new car. I tried many new dealerships around San Antonio all I got was my credit ran and no car. Ancira Nissan was a great experience. They we're very helpful, thoughtful and did their best with getting me into a reliable automobile. For the record, because if their effort, even if they wouldn't have been able to get me financed, I still WOULD recommend anyone to them. Again very thoughtful group of people there. I just love my little sportslike Nissan Sentra SR. 5stars from me.

speedguy

Sep 7, 2015

I bought my 2016 maxima in this dealership.I had best deal and customer service.Also, I was in a hurry so I asked Jay Flores speed up little. Deal and finance time, it only took 2 hours. I love ancira dealership and I will comeback again.

Gene Garza

Sep 1, 2015

Extremely dissatisfied with the dealership and salesman Lee Hinton. We were told that the dealership could find financing for my daughter, who is a college student with no credit. Neither Lee Hinton, nor anyone else from the dealership, contacted my daughter after she submitted her credit application. Another dealership provided financing for my daughter with no problems. Extremely poor service!!!

Donna

Aug 11, 2015

If your looking for a car look no further than with Ancira Nissan they helped my family and me get three new cars and we couldn't be more happier just go in and ask for Yogin Trivedi he is the best and will make you feel as if you are family. Yogin is with you from start to finish and will stay with you until you drive out happy in your new car even if they are already closed and all the other sales reps have left he is still there waiting for you to finish and drive out happy. I've never seen any better sales rep than that. Yogin will go out with you and you can look at 50 cars if your not happy he won't leave until you are even if you have to look at another 50 more lol. I highly recommend to go to Ancira Nissan if you want a new car or pre-owned they have it all and no one will make you feel more at home than them.

barbara s.

Jul 8, 2015

I was there on 7-3-15 and had such a great experience with sippy and victor,those guys are so attentive to my needs, on top of that i got a great deal on my new car,way to go guys,if they had 10 stars i would have rated them 10.

Wbishop

Jun 17, 2015

I recently purchased a 2015 Nissan Juke from Ancira Nissan. This is the second Juke I have purchased from them. Both times Yogin was my sales rep. My experience was great. Yogin is an awesome sales rep. I will definitely go back.

Bob in Georgetown Tx.

Jun 16, 2015

Drove 120 miles from Georgetown, TX to San Antonio, TX to purchase my new 2015 Frontier Crew Cab SV. Being an out of town customer, the vehicle was held for my inspection and purchase. Started an online Chat on Saturday morning at 5:44 am and by 9 am the vehicle was confirmed to be in stock and was assigned a Sales Agent, named Phil Rachal. The Internet Sales Team, Angela Thai and other team members got the ball rolling very quickly. They are really good people, the customer ratings shows the results.

helman

Jun 16, 2015

I started out on-line checking various dealerships. Ancira-Nissan had the car I wanted at a reasonable price. My sales rep was Hong Lou - a very friendly, courteous & highly knowledgeable salesman. There was no pressure what-so-ever levied on me. I was extended the utmost courtesy. I was also impressed by the Finance Rep - Arturo Lopez. Paperwork was handled & processed in a highly efficient manner. All of my questions were handled & resolved prior to my leaving. Arturo was a total professional. It sounds old fashioned to say but I felt like "family." The dealership was immaculate!! A very refreshing atmosphere to conduct ones business in.

tamez, sonia

May 13, 2015

I'm very satisfied with the exceptional experience we had during the process of buying our new vehicle.I want to thank J. Flores, our Sales representative, Alfred Apolinar, new car Manager & Justin Long, Finance Manager for the excellent customer service they had with us during the entire process. Thank you Ancira Nissan.

Julz

May 9, 2015

Easiest car buying experience so far. I worked with Eyan who was very very helpful. He was able to answer every one of the questions I threw at him without hesitation. He initially approached me without being overwhelmingly overzealous like most car dealers seem to be especially at my visit to both Gunn Nissan AND Alamo Toyota. He even followed up with me about how my family liked our new car I was very pleased!! I would recommend him to absolutely anyone seeking any Nissan. Also, the dealership was very well maintained and clean, and had a large selection of cars. Thank you Eyan and Ancira Nissan, I will be buying from y'all in the future.

Tasha4280

May 4, 2015

My experience with Ancira Nissan was awesome. On March 13, 2015 I went to the dealership and was greeted by a salesman, that I soon found out was named Hong. He was very nice and helpful by listening to my situation and informing me that he would do his best in helping me get a car. After completing the application, Hong immediately went to work on obtaining financing for the vehicle. The most important thing that was impressive to me in Hong's interactions with the purchase of the vehicle was that he showed me vehicles that would fit my budget. However, we did not test drive the vehicle until I was approved for financing. Hong explained to me that he did not want me to take a liking to a vehicle that I couldn't get; and I appreciate him for that. After the approval process had taken place, I met with the finance person named Justin. He was very thorough in explaining each document that I was required to sign. It wasn't like he just had me to sign my name without explaining what I was signing. That made me feel confident in the purchase of the vehicle. I was very excited about my new 2015 Nissan Sentra and Hong and Justin was excited for me as well. Hong also called me after the purchase to make sure that I was happy with the vehicle. This was the best experience that I've encountered in purchasing a vehicle. I definitely will be purchasing from Ancira again and I really hope that I have the chance to work with Hong and Justin again. These guys are awesome!!Natasha Dixon

Matthew

Apr 22, 2015

Let me explained my horrible experience in Nissan Show room, San Antonio.I went to show room today morning 4/22/14 for buying a new car Nissan rogue. We spend almost 2 hour and finalize the car. And they offered me a price. The price was seems to very high to me. Around noon I had to go for pick up my wife from school and I left show room after offering a price for buying the car. I told sale man to call me only if you agree that price. After an hour sale manager call me and said come with your wife and the price what I agreed was very close. I went there around 1.30 pm again and met the sales manager. After little bargaining we both agreeing for a price. I signed all document what they asked me to and given my personal details and credit application for apply for loan. We notified them well advance that we need to go for doctor appointment 3.50. We signed all paper work around 2.30 and waited approximately an hour to meet with loan section. But they were keep on telling that they busy and do as soon as possible. We said OK, go and process the paper work, let us go to the doctors office and come back may be in few hour. We left show room around 3.35 pm. Also I called around 4.15 and notified that we have little delay in doctor's office and we can reach there around 5 PM. They said OK. Finally we reach the show room around 5 PM. Now the sale manager come and told me, " the deal is cancelled because they will lose some money in this deal". Do you think it can happened in any car show room? Yes it can be happened in Ancira Nissan San Antonio. Do you think is insult for a customer? I think it is huge insult for a serious buyer like me. I had a horrible experience in Ancira Nissan even though I was their customer for almost 8 years. Please caution with this show room. You can be insulted or mistreated this place!

KBOYD

Apr 20, 2015

This is the place to go! I had a terrible experience at another Nissan dealership in San Antonio and someone told me to check out Ancira - wish I had done that sooner! Gilbert Bosmans called immediately after I chatted online and got my deal worked out in minutes. Went in that evening and was in and out in less than 2 hours! Gilbert continued to check in with us as he worked on getting my trade assessed and worked out my financing. He maintained a smile and was great in explaining all the features in my new car. Ruben Rodriguez in financing tackled our deal quickly and we didn't have to fuss over numbers - they heard my limit the first time! He was also very pleasant to work with! My husband and I couldn't have had a better experience and will continue any future business with Ancira. Thanks Gilbert and Ruben for setting the bar!

Shawna benavente

Mar 2, 2015

I had looked for a dodge challenger for a while over the Internet. I found my dream car at Ancira Nissan. They had the one I wanted, I called, went in, test drove it, did financing paperwork, and was outta there in 2 hours. Fastest car buying I have ever done. Thank I Connie for your professional attitude and help in getting my dream car. I would definitely recommend to anyone to use Ancira Nissan. They have way more vehicles than just Nissan.

Dan N

Jan 24, 2015

Best customer service I have ever received in a Nissan dealership. Neil was very helpful, communicated very well and guaranteed that my car would be well taken off, he did not disappoint at all. His estimates with regards to time were on point as well. Just a really, really nice guy.

Stan

Nov 5, 2014

Went to Ancira Nissan to look at a used car we found online. Phillip Carroll provided excellent sales service. We made the purchase. Phillip has called and checked up after our purchase. Would recommend Phillip and Ancira if you are looking for a vehicle.

duaayad

Nov 5, 2014

My dad and I recently bought 2 new cars from Ancira Nissan. Our sales consultant Hong was a great help and we both appreciated his kindness and attitude. We couldn't have asked for a better experience. He definitely seems to enjoy his job and we appreciate his efforts.

MARY GARCIA

Oct 22, 2014

I want to thank Patricia at Ancira Nissan on IH10 San Antonio for the follow up phone call to see if I was ready to come in and pursue the purchase of a new vehicle. I have to be very honest about my situation, as I was with every sales member at this dealership and I must say that every single person I dealt with here at this dealership was able to handle it. First off I have just had my BK discharged in on 9/9/2014 and and knew what I was up again with this on my credit and so I was very leary of going in and having to deal with "Salesman" trying to sell and close me. BUT, let me tell you Patricia welcomed me with the initial contact, which happen to be on my lunch break and I was very upfront with her and she assured me they would give it an honest try, thats what I wanted to hear not a sales pitch. I worked out all the paper work gathering with Dean Soto, (which by the way its best to take as much as you can with you) he was AWESOME! I brought in 3 vehicles from the online site, he went and retrived each car parked them in the front and we test drove, they never sold or pushed me! I left letting them process and submit to the lenders, which I really didnt expect an approval, but GOT ONE! He called me 40 minutes late said come back in! he was out to lunch when I finally arrived, so Hong Liao assisted and escorted me over to finance Dept. and he and Finance guy Chris sat with me went over the numbers, and when I saw what the payments were, I felt like they had read my mind, it was exactly where I wanted to be!! At this point I was like this is too easy. What is the catch, you need more money down? I cant get the car I choose? At this point Dean came in to say hello and he was sorry he was late, assured me all was ready for me to review. well let me tell you right up until the time I got into my 2012 Baby Blue Chrysler Touring 200 to take it home, after signing the contract, I still was like this was to easy! Patricia, Dean, Hong and Chris you guys made this the most pleasant and haggle free experience for me. You made me see and feel that starting again after BK, is possible! I wish you all continued success! THESE PEOPLE MADE IT HAPPEN!!

raychee64

Aug 30, 2014

My husband and I came into the dealership knowing exactly what we wanted and hoping to get in and out as quick as possible, with our sales consultant, Jack Clarkson, that was totally possible! He is an outstanding sales consultant and also seems to really enjoy the work he does and company he works for. We couldn't have asked for a better experience. Jack was personable and honest in the best way. We were very nervous when first thinking of going through a dealership for a car but Jack made it such an enjoyable experience. In about an hour we were out of the dealership with our new pre-owned Mustang GT!! If I could recommend anyone here I would definitely recommend Jack.

Tiffany J S

Aug 20, 2014

I thought Ancira was an honest dealership so that is why I chose them over several other choices. After being there for over 5 miserable hours waiting and waiting for the sales staff to wait on others and myself at the same time, I finally reached an acceptable deal and was happy with the agreement. Little did I know but the whole time the sales manager was telling me that I would get everything I wanted, it was all a SCAM!!! He lied and never followed through with his promises. I had to initiate and even take time to go to the dealership to find out why I was never contacted about the work they promised. It took three weeks (they had my vehicle for 8 days). It has been over 20 years since I have bought a new vehicle and I had to go through absolute xxxx. I promise you, they do not care about you. I am thankful for being able to share my story with hundreds of people. I want to help others and hope you don't go through the nightmare I did.

Shanegeo

Aug 18, 2014

We have recently purchased a 35,000 dollar vehicle from Ancira Nissan and in the finance office which is a recorded conversation we were promised factory leather seats would be added. We accepted on that contingency, After we were promised these would be factory leather seats not after market, not like factory seats,guaranteed factory leather seats. We did sign, and 1 1/2 weeks later I had to go back dealership to see when they would be in. That was a Wednesday, Thursday they picked up our vehicle and said it would be done Friday. Saturday we went to pickup the vehicle and it was still being worked on. Thursday we were told it was ready and we went to get it. The seats were not factory, they were aftermarket and not identical to factory. No managers were available to speak with so we were promised a meeting on Sunday (3 weeks after purchase). Sales manager asked how we liked it and we told him we were not happy at all. He became very rude and told us to sit over in a corner and another manager would see us in 2 hours. Thankfully the assistant manager did see us fairly quickly and said he would look into Monday as they were very busy. Today they called and reviewed the tapes and basically called us liars and they were like factory seats. I will never recommend this dealership, and will spread the word to be extremely careful and never sign until they deliver the promised product. No communication from the dealership, we initiated all conversations and set every meeting.

melissa.29

Aug 7, 2014

I had my car towed here to have an electronic key made. It was written on work order. I get a call from mike that my car needed a diagnostic test extra $115. I said ok. Then get a call that i needed a new computer for my car thats $1300, and once i did that then the service department can go from there. Meaning they still didnt know what was wrong. I told him i would think about it. A week later i go back to have again the car towed. They DIDNT make they key and all of a sudden i was being charged $230 for extra time i approved for them to look at my car. I NEVER approved of any extra time and the original reason the car was taken was for the key. That was NEVER made. So. Basically. I had to pay an extra $120 for towing and $115 diagnostic testing which had already been done by my mechanic. Never got my key and i found computer for my car brand new for $150!!! They are idiots and rip people off. I will never go back here ever!!! Waste of time and a week for me without my car!

jpessin

Aug 2, 2014

This is a review that is a follow up to a past review that sadly I am unable to delete. Initially I was going to get a car from this dealership and then was told there was an error and they had priced the car incorrectly. The dealership saw that I was upset, and they listened to my concerns and worked hard to own up to their mistake and make things right. The worked with me to come to an agreement on a final price of the car that was fair to both of us. Patricia was amazing throughout the entire process, she continually followed up with me and made sure all my questions and concerns were addressed, she was very personable and an amazing person to work with. When I arrived at the dealer to pick up my car Jack was very helpful in making sure the car was made ready and everything was taken care of, he also took me on a very detailed test drive which was much appreciated. Ron Wright was also very nice to work with and made sure I was going to be satisfied with my purchase. Ancira way to go in putting the customer first and delivering on an amazing car. I will recommend you too friends and family. When it is time for a new car you have earned my business as a repeat customer.

LD

Jul 31, 2014

Our situation was complex so we weren't sure if we could work out a deal. Our sales man was the most courteous young man. Well wet have a new call in our driveway. Our experience was a pleasant one and would recommend Ancira Nissan to all.

jordan

Jul 25, 2014

Yesterday I was shopping for cars online with my wife and we came across a Kia Soul 2013 that was listed for $11,888 it looked like a nice car so we sent an email to confirm pricing and got a quote back stating the price was $11,888. This price was also listed on three other websites for this specific car. I later that evening called the sales manager to inquire and she told me everything the car came with and stated that if I wanted to hold the car to come look at it I would need to fill out an online credit application. I explained to her that I was not sure if i wanted to fiance or pay cash. She told me to fill it out anyway in order to hold the car. She then stated that a sales rep would call me in the AM to go over any additional questions I had before going out to look at the car. During the AM I spent all morning going to my bank to get the funds needed to pay for the car. I spoke to the sales man and he also confirmed everything with me. An hour or so later he sent me a text that said we priced the car incorrect and the actual price on the car is now $17888. This is a huge jump, when I called and spoke to the sales manager she claimed it was a typo. How can it be a typo when I was sent a quote that was reviewed, it made it to three websites, and others confirmed the price? They refused to make good on their original offer and told me the best they could do is bring the price down for me to $16888. I feel this dealer used faulty advertising practices, in addition on the quote at the bottom it states they search 100 miles to make sure their prices are competitive. Well there was another local car with the same features that just sold last week and it was offered for lower then the price they now were quoting me after only taking $1000 off. I do not appreciate how this dealership had me fill out a credit application to get my personal information, and now have it. I also filled a form out last night to lock in my original price. Very deceiving practices. At the very least if this dealer will not stand behind what they quoted then they should meet me half way. I will make sure I share this experience with all my family and friends in San Antonio. Very unprofessional. Obviously the customer is not most important.

jmpessin

Jul 24, 2014

Initially I was going to get a car from this dealership and then was told there was an error and they had priced the car incorrectly. The dealership saw that I was upset, and they listened to my concerns and worked hard to own up to their mistake and make things right. The worked with me to come to an agreement on a final price of the car that was fair to both of us. Patricia was amazing throughout the entire process, she continually followed up with me and made sure all my questions and concerns were addressed, she was very personable and an amazing person to work with. When I arrived at the dealer to pick up my car Jack was very helpful in making sure the car was made ready and everything was taken care of, he also took me on a very detailed test drive which was much appreciated. Ron Wright was also very nice to work with and made sure I was going to be satisfied with my purchase. Ancira way to go in putting the customer first and delivering on an amazing car. I will recommend you too friends and family. When it is time for a new car you have earned my business as a repeat customer.

Michaelwipe

Jul 18, 2014

I had my car towed to the dealership for a repair. When picking up the car they only gave me the car key. I asked where is my electronic key' he says we don't have it, call the towing company so I do. I call him back with the name of the driver he confirms, he gave etc. both keys to dealership. I call Greg back, he seemed annoyed and tells me I looked and I can't find it? I sat we'll I'm sorry but I did not lose the key " the dealership did. He tell me I cannot promise you anything " but I'll speak to my supervisor and get back to you. A 1 day passed and I heard nothing back. So I called again. This time he says " yeah I can't find it anywhere ? I say yes we established that the day before yesterday " you said you would speak to your supervisor and never got back with me. I just want my key ". I examined this is frustrating and should have and could have been resolved the morning I picked up my car and this was not good service at all. He says yes sir " lets have my supervisor call you back. The supervisor never called me back " I received a voice mail later from Greg saying ill order you one next week. I just feel like he did not care, I also don't feel like he looked into anything from the start, I feel very disappointed considering this was their losing my electronic key. This did not have to happen this way from the start. :-(

Suzanne67

Jul 16, 2014

I purchased a used 2013 Mercedes from Moe last month and my experience was definitely the best I have ever had. Me. Fallaha was very Friendly, professional and very knowledgable. I highly recommend Moe and Ancira Nissan to everyone. You shall see me in couple years for my next purchase!

LoveMyNV200

Jun 22, 2014

I went to Ancira Nissan because I've had very good experiences with Ancira Chevrolet. I wasted 4 days being lied to repeatedly with every car salesman trick thrown at me. At the end of day 4, when they still did not have a car i could actually purchase and i told them I'd made an appointment with another dealer that had the model i was looking for on the lot, the phone calls started. After I bought the car at the other dealer and needed them to refund $500 that I'd paid to have a car transferred (that was already sold to someone else!), suddenly no one is available to take a call or run a credit card authorization. I don't know how this website can show so many positive reviews. Stay away... Stay far away!

J. Anderson

May 26, 2014

I was treated like family, Mickey worked hard to make what I was looking for work. Went in on a Sunday and Sunday afternoon I went home in my new Juke. Great place to look for a new car. Ask for Mikey.

That Guy

May 16, 2014

After scheduling an appointment a week prior, I was left waiting in the lobby, with no help for about 20 minutes. Just to wait an additional 30 because the car i was viewing was not only pretty dirty on the inside but in the back of the lot so they had to "dig it out". After pointing out flaws in the vehicle they WERE willing to work with me but a few days later said that they couldn't honor what we had verbally agreed upon (minor fixes). This left me a little disappointed, and I did not purchase a car from the dealership. Overall, the service was adequate; the salesman however, Noe in particular, was very helpful and very attentive to any questions or concerns i had.

Extremely Happy Customer

May 5, 2014

Searched all over Texas for the best deal. Dean Soto and Ancira Nissan made it happen. When the dealership in my own town (San Angelo Tx) wouldn't even make a effort, the people at Ancira were more than happy to do it. Not only did I get the car I wanted for less money, my sales man personally delivered it from San Antonio to San Angelo. How can you beat that service. I definitely will be giving them more business and would recommend it to anyone. Just try and beat their deals and customer service.

Warren

Apr 9, 2014

I prefer Ancira Nissan as the best car dealers in the San Antonio, and no, I am not affiliated with or being paid to say this by the company. We were looking to purchase a new SUV and these guys have been nothing but helpful, honest, and professional. This is not your typical car dealership, and it exceeded my expectations. Ask for Vince, he is a good guy. Two thumbs up!

stiephen345

Apr 5, 2014

I have dealt these guys three times, and each time they have made it so easy. They don't play games, none of that "let me ask my sales manager" and then disappearing for 10 minutes. I've tried twice to buy a car from that other Nissan dealer on the north side, but both times they made the process painful and frustrating. I will definitely run with these guys for my 4th, 5th, 6th till the nth time for a car.

bertbrown1

Apr 3, 2014

I prefer Ancira Nissan as the best car dealers in the San Antonio, and no, I am not affiliated with or being paid to say this by the company. We were looking to purchase a new SUV and these guys have been nothing but helpful, honest, and professional. This is not your typical car dealership, and it exceeded my expectations. Ask for Vince, he is a good guy. Two thumbs up!

rosalindamartinez70

Apr 2, 2014

Hi I am very dissatisfied with the service at Ancira Nissan went to trade in my vehicle and now I'm left with broken car.

sandara

Mar 28, 2014

Ancira NIssan was extraordinarily wonderful to deal with. Clarity, comfort, no Bias and always helpful. These guys have a great selection. Really, what else can be said about a car dealership with this kind of service? I highly recommend this dealership for those of you who are like me looking to buy a car. Painless experience!

denvertyson

Mar 25, 2014

I bought my first brand new car from Ancira Nissan this past weekend. Alfred, Angelina and Carolina were great to work with. I was looking for some specific things in a vehicle and they worked very hard to meet my expectation in a car. After having bad experiences with a certain other dealers it was comforting to work with Ancira Nissan because I knew they had my best intentions in mind.

Denver

Mar 22, 2014

We purchased a Nissan Altima yesterday and were very happy with our purchase. People there are very friendly. Very Friendly and not your usual car salesperson! I give them 5 star!!!

BayouM5

Mar 22, 2014

Horrible and unacceptable behavior from Ancira employees. I contacted Ancira Nissan on Monday for a 2012 Pro-4X that was listed at 17488 on their webiste. After verifying that the price was indeed correct through Michelle Davis I opted to purchase the vehicle sight unseen for the full asking price. Michelle said she was sending me to her financing guy. I was then contacted by Stephen Gillies, who I asked for the full OTD price. Eventually he got back to me with a price of 30201OTD, I then told him the vehicle was advertised at 17488 plus TT&L. He said no way, I insisted that it was indeed the price listed, then he said he would verify the price and call me back. When he called he said that cars.com was wrong as well as their dealership website. He stated that their website is linked to cars.com and when the price was incorrectly put unto cars.com that it pinged on their website updating the price, so the incorrect price wasn't their mistake, but cars.com mistake and they are not resposible for it. I then asked him what is the best he could do, he said he couldn't do any better stating since I qualified for the loan I could easily afford to pay for the vehicle.Feeling unwhelmed but wanting to give them another chance to make good on their mistake I decided to look online and found a 2010 Pro-4X with 83K miles and offered him the same price as the previous Pro-4X was listed at. He said no, maybe he can come down to 20 but that only makes the dealership 600 which isn't much and probably will only cover the light bill. I find it hard to believe that the profit margins are that small. At this point I was under the impression that Steve was the internet manager, a person capable of making such decisions. Later I found out he is just a salesman and made the decision on his own. How is he supposed to make a beneficial deal for both parties when he is unwilling to present the offer to management who can make those decisions? Whatever the case I am extremely disappointed in my dealings with Anciras' staff. I would have gladly drove up there this weekend from Houston area to sign the paperwork and pick up the 2010 Pro-4X if Stephen went to the trouble of actually working for the customer.After all of this I decided to email each manager with my story. I received this response from Rodney WInn's email account:"Just wanted to say thanks again for giving me the opportunity for your business here at Ancira Nissan. I understand that we were working with you on a Nissan Frontier, but we were not able to earn your business this time. However, moving forward, I wanted to assure you that if you were to need anything in the future, I am still here to help. If any questions or concerns should arise, please feel free to contact me as I would be more than happy to assist you down the road. Sincerely, Stephen Gillies P.S. If you know of anyone who is looking for a New or Pre-Owned vehicle, please give them my phone number, (210) 558-5000, and have them give me a call directly."The used car manager didn't even take the time to address my concerns. It was also a nice way of saying screw you by the entire staff.This dealership is the worst that I have ever had the displeasure of dealing with in my many years on this planet and 40+ deals on vehicles I have made in my lifetime. Stay away, especially if you aren't local. Their practices are shady at best.Edit: the 2012 that was initially listed at 17488, then went to 27488 is now 03/22/2014 26998. Hmm and Stephen didn't want to go a penny under 27488 because according to him "that was their bottom dollar since it was already reduced and they have that much into it as a certified vehicle"

koller58963

Mar 10, 2014

Neil made me feel comfortable about buying a car. From the first hand shake, he made me feel welcomed and free from what I really want. I came in at that time to canvass for a Pre-Owned Car and he made my experience fun, easy and hassle free. He is pleasant and great at small talk without trying to pressure you to buy. I drove away smiling, not only because I had a new car, but because they made signing that contract not so painful. I got a great deal and an amazing rate!

peter cammelot

Mar 9, 2014

I highly recommend Neil. He really takes good care of his clients, in my case I don't know much about cars but I've learned so much from him. He actually took the time to explain what is going on with my car, showed me the parts, and gave me tips and recommendations. Neil builds great rapport with his clients that makes you trust your decision to go to Ancira Nissan for their services.

KIMG2014

Feb 26, 2014

THIS DEALERSHIP IS NOT HONEST OR PROFESSIONAL. I WAS QUOTED A PRICE BY EMAIL BUT THE DEALERSHIP WOULD NOT HONOR IT IN THE END AND KEEP CHANGING THE FINAL NUMBERS BEFORE CLOSING A DEAL. THEY CALL AND EMAIL YOU CONTINUOUSLY INITIALLY TO GET YOUR BUSINESS, BUT ONCE YOU CALL THEM OUT ON NOT HONORING A WRITTEN PRICE, THEY WONT ANSWER YOUR PHONE CALLS, EMAILS, OR TEXT. I TRIED CONTACTING APRIL ANCIRA AND ASKED HER TO CALL ME BACK, BUT ONLY RECEIVED MESSAGES SAYING SHE WAS TOO BUSY TO CALL, ALTHOUGH YOU CAN SEE HER POSTING ON TWITTER AND FACEBOOK AT THE SAME TIME. THESE PEOPLE DONT WANT OR NEED YOUR BUSINESS. TOTALLY UNPROFESSIONAL AND MORE IMPORTANTLY CONDUCT THEIR BUSINESS IN A DISHONEST MANNER.

Ricardo

Jan 2, 2014

I dealt with Miriam Quintanilla online and Hong Liao on the floor and they were both courteous and professional. They really strive to earn your business. We were coming from Laredo, so they made our transaction run smoothly and efficiently. After seeing other dealerships and the manner in which they treat their customers, I will firmly recommend Ancira Nissan to all my Laredo family. Thanks Mrs. Quintanilla and Mr. Liao for a pleasant experience.

Jesse 21

Nov 19, 2013

We were in the market for a new car, so we looked online found the car we wanted Saturday night. Come Sunday ancira nissan of San Antonio contacted me right away they offered a better deal within the radius by Sunday afternoon new had the car in our driveway. I would recommend anyone to deal with them especially Sippy Olivarri our sales consultant

TXproud86

Nov 18, 2013

I went in for problems with my 2005 Nissan Maxima. The car was jerking really badly when shifting from R to D and also while driving at lower speeds. It had been happening for about 5 months when I went and was just getting worse. I explained to them that the issue was my main concern and wanted to know what was wrong. They ended up telling me that a broken motor mount was causing the problem and there was another problem as well not related to the jerky shifting. I opted not to have the motor mount fixed at that time as it was a little more than I wanted to pay right then. I did have the other problem repaired though. Well, later I went back and told them the problem again and that I would now go ahead and have the motor mount repaired. They ended up doing a complete check for problems with the car and failed to mention anything about transmission problems. I went ahead and had the car repaired for what I thought was causing the jerky shifting as they had said that the reason was a broken motor mount. After leaving the dealer, the car was still jerking the same as it was. I called them and they said to bring it back when I could. I took it back the next week only for them to tell me that it was the transmission and was going to cost $3000 to replace. If I had known there was a problem with the transmission I would not have had any of the other work done to the car as it was pointless. There is no way I plan to keep this car and put $3000 into it when its not even worth that much to begin with. Also, how could the transmission problem have been overlooked only a week before. The car had been having that problem for months, so there is no way it just popped up within that week. What a waste of time and money.

nothonglaio

Sep 4, 2013

Hi! How you doing? I got new good thing to say! I buy second car from hong Liao! Hong the best! Hong made best deal last time so I have to come back! I tell friend I buying another car. Friend say go to gunn Nissan. They give good deal. I say I will check out but I love hong. So I go and get best price. Then I go see hong! You won't believe what happen next! I have better experience than last time! I show hong price of gunn Nissan. Hong give even better price! Hong cwush competition! Cwush competition like 500 pound man on steroid cwush ant! Hong blow my mind! I tell hong he must be dwagon from Chinese zodiac because he fierce! He work for me to get best deal! Hong powerful! I think hong more powerful now than last time! Almost as powerful as his kung fu! His king fu is fierce! I tell hong when we done with deal that he is powerful and should go home because he do good job! Hong is not shady when he do deal either! He not put me togeder! Hong is also kind man! warm and soothing like Chinese hot spring! I wish I can repay hong! But all I do is buy car! I love hong! Anyone ask where I buy car I always say hong Liao!!! Go see hong Liao if you buy car! He cwush all competition!!!!! You won't regret!!!

nothonglaio

Jul 3, 2013

I buy car from Hong Laio. Hong very good worker. He give great deal!!! Hong powerful! powerful as kamehameha wave from super saiyan 4 goku! Hong work with me to get best deal! Hong best car salesman ever! He tell me he not finish school but Hong work like he went to university! Hong deserve raise! Anyone ask me where I buy car I say from Hong Laio! I love Hong! Everyone buy from Hong! You wont regret!

antiquekeys123

Jun 2, 2013

i went here to purchase a car. Before i realized my circumstance, I was sitting in front of the financed manager. My salesman disappeared.I was very tired and told them i would return the next day. They said it would just be a few minutes. I requested they not add and extra fees such as insuranc etc Of course they did it anyway and just said sign here. I got home and noticed the added fees. I went back to the dealer and requested my auto back. They said no but would issue a credit to the bank for 1812.00 and 197.00. In addition, the numbers did not add up correctly and again they promised to issue me a credit. The first two items were handled but the last was not.It has been 6 months now and still have no response from Ancira Nissan.I sort of thought ancira was honest but now i just think I am stupid.When they added up the total, they included an extra 1000.00 without telling me. This will be the last of my business with ancira and I will discuss this with the State of Texas and my bank.If you buy a car here, take a CPA with you.

sdvargas

May 8, 2013

The Finance manager used slimy high pressure tactics to sell $4000 of warranties, service and gap coverage all at full price. This was considering I had 2400 of negative trade equity. This guy needs customer service training

Michele C

Apr 20, 2013

After being turned down numerous times by other dealers because of my lack of credit, I came to Ancira with less than high hopes. What I found surprisingly was salespeople who were willing and ready to assist me with finding a bank who would lend to me. The associates were knowledgeable and they returned calls promptly.

jsgarcia

Apr 11, 2013

Excellent quality of service! Sipi was extremely mindful of what I was looking for and got me the best price! It was an awesome experience!

txfishingguy

Mar 24, 2013

I called to order parts for my car. Gary said they were special order. When I said to order him he said you need to pay first and we don't take cards over the phone. I told him to use my shop account then so I would not have to make a trip out there to prepay. He sounded upset. I get the impression he enjoys being rude and I defeated him by being able to special order without prepaying. I told him I would not be at the shop to accept the parts and to call me when they arrived. He asked for my number. A few days later I call to inquire if they arrived and Gary says yeah and they were rejected by the shop when the were delivered. I told him I asked for pick up. He argued no I didn't and he was the one that took the order. He then tells me it is my fault that his driver had to make a wasted trip. I tell him I want to pick up the parts and he says he already sent them back to Nissan. I ask him if he is just going to keep being rude or correct his mistake. He hangs up. UPDATE: Service manager took the time to come out and speak to me. He apologized on behalf of Ancira Nissan and I feel handled the situation very well.

KAFrg

Mar 6, 2013

Had a great experience and love my new Murano. I was in a bad position with my trade but they worked with me on it plus got me great financing. Felt like I was dealing with a truly honest salesman and would highly recommend Sip!

dbpetty

Jan 30, 2013

We responded to ad online through ancira.com. Noel received us when we arrived and took us through the entire process. There was never a hint of pressure or any of the "games" that many auto dealers use. The 2010 car was in a clean condition, but Noel made sure every detail we noted was taken care of. The test drive was courteous and helpful, as was the paperwork and financing process. The offer for our trade in was very weak, but we were able to negotiate a satisfactory amount based on an offer we had received from another dealer. Justin Long in the finance department was also very helpful and courteous. The only mild complaint we had was the amount of time it took to complete the transaction, over five hours. All in all, we would not hesitate to use Ancira Nissan for an auto purchase in the future

ctoby56

Jan 27, 2013

These guys get top ratings from me because:A) I'd had a hideous experience with a local dealership here in Austin, Town North Nissan, and was very skeptical about Nissan in general, and had little faith that I would ever be able to do business with a Nissan dealer again, and B) They made no money from me at all, but treated me as if I'd handed them a blank check.The local dealer, with whom I'd thought I had a good relationship with and who had helped me two years ago, had failed to contact me with some BASIC information I had asked for on December 21. With the assurance that it "would take some time to get an answer" about whether or not they could help me with the interest rate on my lease (I was only there because their finance guy, Carlos, had ASKED me to come back around Christmas), I left that day, and by late afternoon when I went back in I was told by the same salesman that they wouldn't know anything until "at least Monday." So I waited. And waited. And waited. But no one called me. Finally, on December 26th, at 11:58 am, the salesman called me--on my cell phone, while I was at work and could not answer, and he left no message. I called him back--twice--and never heard from these folks again.When I went to Ancira Nissan today, the sales manager, Scott, got me my answer in TEN MINUTES. I waited 21 days and couldn't get anything from Town North except a weak apology and a pack of lies, and within less than 20 minutes I had all the information I needed. It had nothing to do with banks, the holidays, or anything else, as Scott and the very kind Gilbert explained to me--it had to do with checking existing information online. Which is what took very little time. And should have taken the same amount of time at the other dealership. Why, we all wondered, when Town North had given me such a good deal, would they then ignore me and refuse to call me back--and even resort to lying about doing so? That, my friends, is the question of the hour...and I will pose that very question to the Consumer Relations folks when I contact them to explain that Ancira Nissan saved/gained a customer for life, whereas Town North will NEVER, under any circumstances, see me again, nor will they ever get anything but a negative recommendation from me. Stay far, far away from them folks, trust me. They employ liars, cheaters and blame-shifters. Not good.As for Ancira Nissan? THEY ROCKED! And I hope they rock on, because they're going to be seeing me again, and I have no problem referring anyone to that dealer. I wish I'd taken more of their cards. I also with I'd checked this website before I ever went car deal shopping in the first place, but there ya go.Live and learn.Thanks Ancira guys! Kudos!

Jreagan10

Jan 12, 2013

I enjoyed the friendliness and efficiency with which the transactions were conducted. Mostly I was thankful for the non- pressure to purchase that accompanied our service. For this reason we purchased two vehicles within two months

susanfogle

Jan 8, 2013

This was our first purchase from Ancira but our 4th Nissan. Andrew showed us exactly what we asked to see, answered all our questions and gave us plenty of privacy to make our decision. He was polite, knowledgeable and had a great sense of humor, which I appreciate since I love new cars but hate shopping for them. Negotiations were quick and painless. The above high marks are for Andrew Roth, however, we did have issues with the finance department. Returning phones calls is an import aspect of customer service. Return calls were continually promised and not delivered. Very frustrating. It took 8 weeks to solve a simple computer entry change. I was shuffled from one person to another until Mr. Moon took care of it with one phone call. This dealership needs to establish "The Buck Stops Here" policy.

jenniebriggs

Dec 4, 2012

We were absolutely treated like royalty. They gave us a great price, went back to the drawing board several times on the trade-in and the "extras" and the entire deal - from the moment we hopped in for the test drive, until we signed the last paper, took less than three hours. The staff was nice - very nice. The salesman was personable, likeable, and not at all stereo-typical. The trade-in rep had a fabulous personality and was transparently honest about the trade in process. We even got a personal sit down with the dealership's GM, who was a total gem. It's not often that you walk away from making a big purchase like a vehicle wanting to give back something to the dealership. We were so thrilled with our experience. I will absolutely recommend this dealership to my family, friends, and total strangers.

Fred Szenasi

Dec 1, 2012

Jimmy Aycart is very helpful and knows all about the 2013 Altima. He is willing to explain how everything works - especially Sirus radio and bluetooth telephone connection. Jimmy is very friendly and outgoing. When I need service he makes sure that the service is scheduled quickly.

RedRckt12

Dec 1, 2012

Hong, was awesome in helping me find the right new car. Hong called me back to make sure I was satisfied with my new car. I would recommend him to my family and friends.

aaronbarash160

Nov 30, 2012

He was great. He helped me and worked for me. They did there best to meet me in the middle. I would recommend to my friends to come and see him.

alapetina

Nov 30, 2012

I bought a Nissan Altima from Sippy about a year ago and the service was great. Our family has since outgrown the car, but he continues to be my first choice when looking for other vehicles.

AlyGarcia

Nov 30, 2012

Sippy was very helpful when it came to getting me a great deal. I would highly recommend him and the dealership to anyone in need of a new Nissan. The process was quick, and everyone was so friendly. One of my best experieces buy a car.

davidrrr

Nov 30, 2012

he was very knowledgeable on all the questions i had about the car and the financing he seemed to be very sincere about trying everything possible to make sure i was going to get the best deal possible i would recommend him to any one of my friends

ericgcn

Nov 30, 2012

Hong did the best job in helping my family find a car! He showed us the best way to buy a car. I will definitely buy from Hong & Ancira Nissan again

Gdansk

Nov 30, 2012

Sip was Awesome! Very knowledgeable in helping my family buy the perfect car. Non pushy and will do anything to make us happy. Which he did. Thanks Sippy!

JohnALee

Nov 30, 2012

Hong is a great sales consultant. He was nice enough to call us back for a follow up when we were trying to get a hold of the finance managers. He went above and beyond to get us a great deal for our used car. I will definitely recommended Hong to anyone looking to buy a Nissan or used car.

kduffer

Nov 30, 2012

Mr. Liao was friendly, accomodating, and extremely knowledgeable. He helped us choose the right car for our family. He also helped us negotiate a fair price. We left the dealership feeling great and confident in our decision to purchase our new car. There was a minor issue which needs to be addressed and I am certain Mr. Liao will make sure the job gets done... no doubt and no regrets! Buying from Ancira and working with Mr. Liao was a very positive experience and I would definitely recommend him to my friends and family.

kwukelly

Nov 30, 2012

Mr. Liao is very knowledgeable & helpful with his sales. I am recommended Mr.Liao to friend and family who want to purchase cars at Anciria Nissan.

lchristy15

Nov 30, 2012

The salesman was polite, did everything he said he would, stayed with us through the process and made several follow up calls. The sales manager and finance man were very helpful and took the time to explain things and answer all our questions. We couldn't have asked for a better salesman then Hong. He didn't make us feel rushed or that we were just a commission to him! He talked to us and treated us like we were old friends and didn't try to pressure us like so many salesman do. When we buy our next vehicle in 6 months to a year you can bet it will be from Hong!!

Melinda67

Nov 30, 2012

My experience was awesome! Sipriano Olivarri was very professional and courteous...I would definitely recommend him and Ancira Nissan to all my friends and family!

schottjm

Nov 30, 2012

Mr Olivarri's years of experience made my car buying process easy. He is a true professional and is truly an asset to this dealership. He has gone above and beyond to ensure all my needs have been meet.

siteem

Nov 30, 2012

Mr. Liao was very helpful in my attempts to buy a new car, translating all official documents for me and guiding me the entire way.

txnwmn

Nov 30, 2012

Hong Liao was an exemplar sales representative. He answered honestly and was refreshingly candid. Hong stayed in touch after our purchase, a real hands on sales rep.

ckoterba

Nov 29, 2012

very knowlegeable about the cars he sells very freindly with customers I would highly recommeend him to other people who are wanting to buy a car. my daugther also bought a car from hong.

erick2011

Nov 29, 2012

Mr. Liao knew the product and gave me a great deal. He did not haggle with different prices. He met the price range I came in with.

pdaby123

Nov 29, 2012

Best car dealership I have ever had to deal with!!! Sipriano Olivarri was wonderful!!!!! I highly recommend this dealership and Mr. Olivarri...He is AWESOME!!!

ynj2001

Nov 29, 2012

I was recommended to Hong Liao by a friend of mine who bought a car from him as well. Hong immediately greeted me and my husband and took us to look at vehicles. He was very knowledgeable and helpful. Hong went out of his way to make our car buying experience a great one. We are definitely satisfied customers! We have recommended Hong to many of our friends.

Tsiwecki

Nov 28, 2012

4th vehicle we bought from Ancira Nissan. Sipriano Olivarri did a great job, just as he did before. Ruben in finance was very professional and helpful. I will continue to use this dealership and Sipriano Olivarri.

BrendaOlivarri

Nov 27, 2012

I rated Ancira Nissan a five on every point because of the great experience I had in purchasing my new Nissan Maxima. Mr. Sipriano Olivarri was very helpful to me. He was very courteous, professional and knowledgeable about the vehicle I had in mind. He answered all of my questions and concerns about safety and fuel efficiency. He had very good customer service and was prompt in allowing me to test drive the car. Mr. Olivarri made buying a car very easy. Everyone at Ancira Nissan was friendly and helpful. I have been enjoying my new car and I would highly recommend Ancira Nissan and Mr. Olivarri's expertise to all of my family and friends. Go Ancira Nissan and thank you Mr. Olivarri. I love my new car.

rbubbles

Nov 27, 2012

The whole experience was great. Buying a car is always time consuming, but this visit overall was efficiently done. Sipriano worked hard to get me what I wanted and he delivered.

DonnaQ

Nov 22, 2012

Great experience! We came in from out of town to buy and they told us to bring our dog in. All the employees played with our big old lab and got her a bucket of water. They gave us a great price...less than the Usaa buying service price. In and out in 2 1/2 hours.

JamieMolina

Nov 18, 2012

Jimmy was very helpful and made my experience of purchasing a vehicle worth it. He answered all of my questions, and was not too pushy.

lizbran86

Nov 14, 2012

Jacob Bazzrea did a wonderful job working to meet our family needs. I would go to whichever dealership he is located! Thank you Jacob for your dedicated service!

LlMelinda

Nov 14, 2012

Too slow after our offer was accepted, waiting on financing took so long, we were at the dealership over 4 hours. Sip was a great salesman. Financing did a bit of pressuring on warranty.

pahernand

Nov 11, 2012

11/11/2012Our recent car buying experience was nothing short of OUTSTANDING!!! We received excellent service, all our questions were answered immediately and with clarity. Finance depatment was very informitive and we did not feel pressured. I had heard positive things from a USAA co-worker...and all was true! Seriously, my wife and I have been raving about this car buying experience to family and friends. Our last stop of the night was with Ancira, and so glad we held out...it did feel like a spa/resort experience compared to the sub-par service we were given at IPAC (earlier in the evening).Thank you again to Jimmy Aycart and Jimmy Guerra for making this the BEST car buying experience ever! You guys ROCK!sincerely,Very satisfied customer

yenalava

Nov 11, 2012

My experience at this dealership was nothing like any other, friendly staff and very knowledgeable of their product, my salesman was able to tell me and show me why i should have never gonne to Toyota and loose my time over there, my Nissan Frontier has more options and a bigger engine than the Tacoma i was offered at toyota at a much much! better price, $4500 less! I'm still smiling after two weeks, i know i should've done my homework to avoid this hassle given the fact that I had very limited time to dedicate towards this purchase but hopefully my words will be read and taken into consideration by future customers, also, my entire deal was done on a Sunday! I was able to take my brand new Frontier the same day, it was so convenient specially for a workaholic like me. Ask for Jimmy i told him what i was looking for and He exceeded my expectations:-)

jorge cendejas

Nov 8, 2012

This is the third car I have bought through Joe Pompa.Me and my wife are very satisfied with his profesionalism as a salesman, Surely will use his services when buying my next car. Jorge Cendejas.

maxima4dsc

Nov 8, 2012

I was in the market to buy a new car and was referred to Ancira Nissan. I was immediately greeted by Mr. Liao and he took the time to view and test drive a few models. I had quite a few questions about each vehicle and Mr. Liao was very helpful answering all my inquiries. We purchased the vehicle from Mr. Liao and we are completely satisfied with our vehicle.

Gary Rodgers

Oct 23, 2012

Friendly, low pressure, willing to assure satisfaction, good about returning phone calls, good price on new and good value on trade in

Chev

Oct 23, 2012

No pressure salesman, patient, willing to assure I was satisfied with purchase. Good about returning phone calls. Very happy with price of vehicle and value for my trade. Second car in a row I bought from this dealership.

Alyssask

Oct 11, 2012

I brought my car in because it had a manufacturing defect on the passenger door paint. Brian assisted me in taking care of this issue - the first time I came in to pick up the vehicle it wasn't done correctly so they took it back without any hesitation. I went to pick it up today and it looks great, just like new. The real reason I am submitting this rating is to commend Brian for the great service that he provided. I have NEVER written a positive rating for ANY dealer. The customer service I received was above excellent and I am so happy that I bought a Nissan. I would most definitely recommend this dealer because they actually provide great service AFTER the purchase.

Chriscur

Oct 7, 2012

Gmickey Davila gave me Great Customer Service!

Ivansal

Oct 7, 2012

Burn Trato y Buen Compra.

Jaystan

Oct 7, 2012

Mickey and Justin took our situation to heart and helped us out. This is our fifth car purchased here at Ancira Nissan.

Shadow

Oct 7, 2012

My experience was great, knowledgeable and welcoming. My salesman was great.

BILLWoods

Sep 22, 2012

Hong met us promptly, was extremely curious and made the transaction a very pleasurable experience. I never felt pressure, all questions were answered. It is great to deal with nice People, who know what they are doing!

Forester

Sep 22, 2012

Hong was professional both back in 2009 when we bough our 1st Murano this time was as Pleasant!

Peggycleve

Sep 22, 2012

Hong Liao was very very polite ang informative. He is a nice man an a very great salesman.

drhrtx

Sep 16, 2012

Dealt w/Mickey who walked me over to Elite Motorcars. We purchased a car from Paul Stephens. He is very professional. My wife and I called last week and found out he is no longer employed there. This was the first time I have ever dealt with a real professional salesman. Too bad he was a great professional.

Bill Weters

Sep 5, 2012

Hong Lao was very courteous, helpful and attentive to our questions. He is a very good & honest salesman.

Blopez1804

Sep 5, 2012

I was very well RECEIVED by Jacob Bazzrea, great customer service.

Great Service

Sep 5, 2012

Mickey Davila provided great customer service,very attention and straight forward with could and could not be done.

Iloveit

Sep 5, 2012

Jacob was very helpful in finding a car that met my needs and price range.

JimmyGreatCustomer

Sep 5, 2012

I reccomend this dealer their sales person Manuel was very helpful and Great Customer Service.

Keving1098

Sep 5, 2012

Helped us out a lot. Good deal on a good car. Would use and recommend this location and dealer. Shopped around San Antonio, this location stood out as superior both in price and service.

Paulacruz

Sep 5, 2012

Hong Liao was knowledgable and professional. He did an excellent job, I will tell our family and friends to go to Hong.

John

Aug 27, 2012

My overall experience at the dealership was great.My salesman Steve Gillies was upfront and not misleading. I left another dealership due to dishonesty. Ancira was easy to work with, I was educated about my purchase and I got a good fair deal and was treated respectfully. I will recommend Ancira and will return for my next purchase.

Mario J Prado

Jul 30, 2012

We have given both Mr Olivari and Mr Guerra excellent rating because, they we both knowledgable and very curtious employees. Mr Olivarri was able to sell us the vehicle at the right price with Mr Guerra assisting us with monthly payment we could afford. This was our second Nissa purchase at this Ancira location.M J Prado

Andielop

Jul 29, 2012

Lance was so Helpful. I was treated with respect and I was given Great service.

Angelluv

Jul 29, 2012

I wish they would match other Nissan dealer coupons, they don't, I've asked.

wilhites

Jul 18, 2012

Customer service was efficient, courteous, and friendly. I would recommend this dealership to friends and family. They offered the best price we could find in central Texas!

Jabba49*

Jul 11, 2012

My husband and I found the Nissan Pathfinder on the Internet, went there, drove with Bennett ended yp purchasing the vehicle. He and Leo made it a great experience!

nah2012law

Jun 14, 2012

As a Retired United States Marine Corps Gunnery Sgt. I have an issue with extreme attention to detail and if a duty is not exercised EXACTLY the way I request it, I tend to have a bad day and all that are in the immediate vicinity feel the recoil and share the day with me. However, At Ancira Nissan I conferred with David Roth, General Sales Manager exactly what I wanted and he delegated the mission to his service Manager, Brian Rodriguez and just like U. S. Marines the mission was accomplished. I am not sure if these two gentlemen are Marines, but I would have felt safe having them on any of my Fire Teams. (Smile) Mission accomplished !!! I purchased a 2012 Black Nissan Murano SL with all the gear that I requested. Black Leather Interior, Fully Electronic Adjustable & Heated Front Seats, Hands Free Blue Tooth, Fantastic Stereo System with State of the Art Bose Speakers that keep me entertained while I am dealing with the traffic and an Air Conditioning System equipped with Climate Control that keeps me nice and FROSTY on a heated day. I have to give these fellas a USMC GRUNT High Five for their call to duty in hooking me up with what I WANTED. Oh I did request that they install a couple of M60's under the grill to deal with the Rage Warriors on Interstate I-10 however my Christian Brother with the famous name, "ROBERT PALMER" aka "SERVICE ADVISOR" used Diplomacy and convinced me that this idea was not a very conventional one. (Just kidding folks)So there you have it... two guys with famous names (DAVID ROTH & ROBERT PALMER) and a gentleman (Brian Rodriguez), Service Manager who took excellent care of old Gunny here and all is well here in La La Land. Job Well done and a great team to work with.Respectfully,Gunnery Sgt. N. A. HodgesUnited States Marine Corps (RET)Fideli Certa MercesSemper Fi

maxsandy11

May 18, 2012

My husband and I went to your location on I10 west,we had seen online several nissans for internet price of $6000.00 and under, we were treated rudely,we spoke to Rodney Winn and another older man, that kept telling Mr. Winn that we din't see that on the internet.He was telling us I should have printed it or taken a picture of it,so I asked him if I would bring him a print out would I get it for that price,he said yes,so I asked him for his card but he wouldn't give me one he told Mr Winn to give us his card Mr Winn didn't want to,Mr Winn asked are you going to give her the car for that price,the man replied no because it's not in the internet and they started laughing, as if we weren't even there. That was very humiliating,they proceeded talking to us as we were children belittling us we were so embarassed, humiliated, I believe these men acted very inappropiate and at the end we came home and yes I found the cars on the internet again for the prices we told the two gentlemen.

rudito916

May 14, 2012

Mickey was always very professional and courteous. It was a real pleasure (for the first time in many prior new car purchases) to deal with such a neat individual. He was very informative and answered all of our questions.

hollyms1

May 8, 2012

I purchased an Altima after shopping pretty hard for price. I was verbally quoted a figure and then happily began the purchase paperwork process. This is where I failed to be a good consumer. I did not closely review the "Worksheet" they presented me. It contains numerous fees, costs, etc. for the vehicle I was purchasing. It took hours for all paperwork to be completed and I was in a hurry to make a meeting, my bad. Bottom line, the actual cost to me was almost $1000 more than I was quoted. This was due to two things, additional/questionalble fees and just not meeting the verbally quoted price. For example, the salesman told me I was going to get my windows etched with the VIN, no mention of cost to me. Now I find that there is a $149 charge for etching and it is mandatory. What? Why was this not part of the price I was quoted?More to my dissappointment, when I return to the dealer to discuss the issue with the new car manager, they politely stated that I signed the contract so too bad (not those words.) No offer of even a free oil change.Additionally, shopping at this dealer did not feel "right". The feeling I got was that they cared about one thing, making money. In this regard, a few days after the sale, they called saying it was a satisfaction survey but you could tell from the call that all they were interested in was getting my email address. I understand profit motive but a good dealership is going to care, at least a little, about their customer. I should add that the used car manager seemed to be the only decent individual there.In closing, if you are looking for either a good price or pleasant shopping experience, DO NOT PURCHASE FROM ANCIRA NISSAN.

marissagorena

Feb 29, 2012

I am writing this review because I am an extremely happy customer! On December 19, 2011, I was involved in an accident that totaled my 1998 Honda Accord. Nothing seemed to go right after that. I felt so alone and helpless until Ron Wright, the used car manager at Ancira Nissan in San Antonio, came to my rescue. He literally did! I told him what had happened, and he just took me under his wing and told me not to worry. He said I had three options. I could either get my car repaired, buy a used car, or buy a new one. When I got my settlement, we were both shocked, and he advised, "Buy a new one!" He knew that my heart was set on buying another Honda. I just wasn't really happy with the feel of the new models. He suggested I just try test driving a Nissan Altima. Since I live in McAllen, Texas, I had to test drive models down here. I loved the feel of them, but they didnt have all the extras. He said he had a white Nissan Altima at Ancira Nissan with blond leather interior and all the "bells and whistles." At my age (57), I want all the "bells and whistles! Now the problem was how to get to San Antonio since I was fixed on time. He told me to fly up and he'd pick me up at the airport. I had a rental car that needed to be turned in immediately. He then said, "No problem. Drive up, and we will take your rental to the agency for you." That was too easy. The next day, I drove up to San Antonio. I was excited, but nervous. When I arrived, Ron greeted me with open arms and introduced me to everyone. He hooked me up with Yogin Trivedi, a new car salesman. He was so friendly and accommodating. He showed me a white Altima. It was beautiful! I just didn't realize how cars have changed! I was living in ancient times with my '98 Accord. After we test drove it, I knew this was the vehicle for me. Yogin thoroughly explained every feature it offered. He even set up Sirius and my cell phone connection for me. Financing was also a breeze. Jimmy Guerra took care of me in this department, as well. I was truly being taken care of from every direction. How much better could it get? As I drove south, back to the Valley with my new Nissan Altima, Sirius begin playing, What a Wonderful World. Thank you, Ancira Nissan, Ron, Yogin, and Jimmytruly San Antonios angels in disguise.

Alyssask

Feb 13, 2012

Jim Hilliard was fine but I am very unhappy with the service received from Vince Harris. I felt insulted and discriminated against by Vince. He did the normal car games with me but was constantly pressuring me to finance with Nissan even though I told him that I was already financed through a bank. He then told me that I was not accepting the deal when I never stated that I did not. He implied that I was not happy with the trade cost because of the mileage on the vehicle and then compared me to his daughter and that she has the same car with less mileage. We were provided drive out costs for vehicles that mathematically did not add up. The TTL was twice what it should have been. There were obviously hidden fees involved. I asked for a printed break down of the costs and they refused. Vince stated "you can write it down"Update: Dealership contacted me and we ended up working out a great deal without Vince Harris. I have purchased the vehicle and am satisfied. I have updated my ratings.

jdmillsr

Feb 6, 2012

from the initial phone conversation I had the impression that my vehicle would be taken care of promptly and correctly. I have had scheduled maintance done at Ancira before and that is the reason that I took my vehicle back to them. I have been dealing with a servicce rep. named Greg or Craig, not sure hearing is not the greatest, but he has been exteemly courtious and helpful.

katrinaa

Jan 25, 2012

cesar estrada and ancira nissan made this the most pleasant car buying experience that i have ever had. cesar was very professional and courteous and walked me thru ever step of the process i have recommended ancira nissan and cesar estrada to all my friends and family and i will personally use them again when im ready to buy another vehicle

Dale & John Parker

Dec 8, 2011

There was a question of a refund on pre-paid maintenance plan on my traded-in car, which was only nine months old. The problem was not a simple one, but they figured it out and got me my refund. Also the experience the day of the purchase was a pleasant one. I also commend two other people in the refund effort. They are Ruben Rodriquez and Rhonda French. Ancira will continue to be my dealer of choice.

CECIL/CHARLOTTE

Nov 28, 2011

Mickey was excited to help us and immediately took us to the lot where there were literally 100's of Nissan Maximas. We had stated that we were interested in a black or blue Maxima. He had both of these automobile; however, we spotted a silver one with gray interior and we loved it. MIckey let us take it for a test drive and explained all the features. When I expressed problems with the Bluetooth on my previous car, Mickey set up my Bluetooth and it works. The paperwork process was completed promply and the car was "made read " while we were dealing with the paperwork. We were driving off the lot with our new car in less than 3 hours. Everyone at the dealership was friendly and helpful. Mickey got into the car with us and pointed out, again, all the features and evern set up a couple of my raidio stations. This is about the third or fourth car that we have bought at the dealership and we have always been treated fairly.

HiExpectations

Nov 26, 2011

I have bought very few new cars. Some of my friends have told horrible stories of their experiences. So, of course, I was not looking forward to dealing with a new car dealer. What a surprise I had. The experience could not have been better. It was like my salesman, Ken Parsons, had been paid to insure that I was treated royally. He first demonstrated all the features of the car that made it stand out from other models and made sure that my questions or concerns were addressed. I had researched the market and was well aware of what a good competitive price would be. Ken worked with management and represented my best interests to obtain an offer that I was willing to accept and was a fair deal for all. In closing the deal, all employees gave 100 per cent to insure that I was a satisified customer. This company has incorporated all of the procedures for customer satisfaction that you would only expect to see at the luxury car dealers. They have certainly gained a life long customer.

daduncan

Oct 26, 2011

I called Ancira Nissan and asked to speak with a new car salesperson. I was connected to Mickey Davila. I presented him with the offer a local Mitsubishi dealer was making on a 2011 Galant, a car we weren't interested in, after a deal on a used 2010 Altima there fell through. He took my information and called me later that day with a better deal on a 2012 Altima. We went to the dealership that evening and drove home with our new car.

runnonn

Oct 19, 2011

Very Good Service. We liked everything about the way things were handled. They were not at all pushy and were respectful of us and our time.

joycefox

Sep 27, 2011

Staff at dealership were professional, listened to what I wanted in a car and provided a fair price for the 2012 Altima. Most importantly, they were not pushy

tiff1450

Sep 27, 2011

Hi, My name is Tiffany Morgan. My dream was to have a 2011 Maxima. I had never had leather seats in my life. I had worked on my credit for five years to make this happen. But most of all, Yogin made that come true. He is the best salesman. He made me feel very comfortable, and made me feel apart of the Ancira family right away. My fiance has been purchasing cars from Ancira for years and so has his family. I would recommend Yogin and the staff at Ancira Nissan to all my friends & family in the future. I give them 5 stars! THANKS ANCIRA NISSAN!!!

EvansS2

Sep 23, 2011

My initial contact at Ancira Nissan was David Roth via email and phone. I explained my reason for wanting to trade in my 2010 Nissan Murano and David quickly identified a vehicle that would accomplish this task. When I arrived at the dealership "Sippy" was waiting for me and was both friendly and knowledgable. We quickly identified the specific vehicle in the color that I wanted, went on a test drive, and proceeded with the process of purchasing the car. I really enjoyed the whole car buying process as both Sippy and David were very knowledgeable and did not apply any high pressure techniques to force the sale. I purchased the Murano from IPAC Nissan and had a much less favorable experience so it was a pleasant surprise to experience the professionalism of these Ancira Nissan representatives who are a credit to the organization. I will certainly highly recommend the dealership to others based on the wonderful experience I had. I am thoroughly enjoying my new car and look forward to visiting the dealership for service and for future car purchases. Thank you for setting such high standards of conduct for your organization.

rubentrev

Aug 30, 2011

Best price, best service,best autos. From the get-go, Sip was very friendly and approachable. He had an answer for all our questions. he guided us through the process painlessly. We will be back for our 4th auto.

thadbeckie

Aug 24, 2011

MY HUSBAND AND I PURCHASED A ARMADA AND A TITAN IN AUGUST OF 2006 FROM ANCIRA NISSAN AND WERE TREATED LIKE FAMILY. WE WERE ROLLING A GOOD AMOUNT OF NEGATIVE EQUITY INTO OUR "NEW VEHICLES" AND STILL WALKED OUT PAYING LESS THAN WHAT WE HAD IN MIND AS AN EXCEPTABLE PAYMENT. WE RECENTLY RETURNED JUST TO LOOK SINCE THE WARRANTY HAD RUN OUT ON OUR ARMADA, AND WERE GREETED BY A GENTLE MAN WITH A LARGE SMILE AND A GREAT SENSE OF HUMOR. "SIPPY" (OUR SALESMAN)BECAME AN INSTANT MEMBER OF OUR FAMILY. HE WORKED HIS TAIL OFF TRYING TO ACCOMADATE ME (SINCE THE ARMADA WAS MY VEHICLE). AS MANY MAY KNOW, WOMEN CHANGE THEIR MINDS QUICKLY, AND I AM A PRO AT THAT. SIPPY WAS GREAT, WE STARTED LOOKING AT A MURANO AND THEN AN ALTIMA AND A MAXIMA AND I WOULD HAVE CHANGED MY MIND A FEW MORE TIMES, BUT SIPPY BROUGHT ME TO A MAXIMA THAT I INSTANTLY FELL IN LOVE WITH. I AM DRIVING TODAY AND LOVE IT MORE!!!!THERE ARE NOT WORDS GOOD ENOUGH TO DESCRIBE THE SALES STAFF, THE SERVICE STAFF OR THE FINANCE STAFF. MY HUSBAND AND I WILL NOT GO ANYWHERE ELSE TO LOOK AT VEHICLES AND BELIEVE ME THERE ARE PLENTY OF DEALERSHIPS IN SAN ANTONIO BETWEEN OUR HOME AND ANCIRA NISSAN. I WILL ALWAYS RATE ANCIRA NISSAN THE BEST IN ALL CATAGORIES!!!! THANK YOU SIPPY FOR YOUR GREAT SERVICE TO MY HUSBAND AND I. : )

ldb

Aug 16, 2011

This dealership has the absolute WORST customer service I have ever experienced! In particular the SERVICE department. The current Nissan I own is the third one, and I have NEVER been treated as I was treated here. I was made to feel as if my pre-owned car was a piece of junk, and I walked out crying in front of the entire dealership! CRYING! The particular experience is enough to make me not EVER buy Nissan again...terrible, rude service! The customer is not in the right at this dealership. HORRIBLE, HORRIBLE, HORRIBLE! To lie to cover their mistake is the worst I have ever witnessed....EVER!

bpannell

Aug 13, 2011

Hong went far beyond what I expected to make our visit useful and pleasant. He knew his products and spent a great deal of time showing us different models, all in 100 degree Texas heat. It was a very pleasant experience.

la_bibi_16

Aug 5, 2011

The customer service was so friendly and pleasant. Hong Liao greeted my mother and I when we arrived and was very professional. While we walked around other employees greeted us as well. Hong was very informative and answered all of our questions, even though we asked the same question several times. He was very patient with me and was very understanding as this was my first vehicle purchase. He made the entire experience very pleseant and not only explained things to me, but to my mother and later once again to my father when he arrived. I purchased a '12 Alitima SR and am very happy with my decision and I thank Hong very much for his knowledge and patience with me. I would like to thank everyone at Ancira Nissan,especially Hong and Arturo, for making this a truely positive experience.

CMBerry

Jul 30, 2011

We reciently purchased a Nissan Xterra which was a very good purchase for our daughter. Hong Lliau was so helpful and actively looked for the perfect vehicle for her. He was very friendly and called us back and gave us not only great customer service but checked to see if we liked the car even after the purchase. Everyone at the dealership was very helpful. In the future we hope to do business with Hong and the dealership again.The car price was what we expected to spend and they worked hard to help us finance it. This purchase seemed very easy and all the paperwork went fast and smoothly.

albertserna82

Jul 29, 2011

I recently purchased a 2012 Nissan Altima,I live in Laredo Texas and did the drive to San Antonio because of the great things we had heard about the Ancira company. Cesar Estrada and Vince Harris took care of everything we needed. The entire dealership was friendly, and looked like a well ran dealership. We had shopped for some months now and have visited several dealerships in our area. We always left with a sour taste, but thanks to Ancira Nissan my view of dealers has changed completely. Cesar has followed up in past few days and that is something we value tremendouslyI will always recomend all my friend and family to Ancira. "it is worth the drive"

klivingston

Jul 27, 2011

Ken Parsons was very knowledgeable and thourough when showing me the Nissan Altima. I am very pleased with my purchase and with the dealership. Ken is always willing to answer any questions that I have and is prompt when returning phone calls. I will definetly purchase my next vehicle at this dealership. My overall experience was great!

lt123

Jul 27, 2011

Bob Mcfaddin listens and gets the job done. He was polite and met our every need.we would use bob for our next Nisson purchaseLee & Linda Trumbull

BlakeA

Jul 26, 2011

I am writing this review because of my positive experience with purchasing my second Armada, this month at Ancira Nissan. I would like to let everyone know if they are interested in a Nissan.. Ancira Nissan staff are truly excellent in customer service!! This is my second experience having previously purchased my first Armada also from Ancira Nissan. My sells people Anna and Yogin treated me the way I feel everyone would like to be treated when purchasing a vehicle. From the second I was greeted to the second I took deliver everyone involved knew how to take care of me, the consumer. I highly recommend anyone who is considering purchasing a new or used vehicle visit Ancira Nissan to experience what I did. I have been purchasing cars for over 15 years; I have never experienced total customer care as I did at Ancira Nissan. My entire transaction took less than 2 hours. I walked out a very very happy customer!! They took the stress and worry out of buying and made it a pleasurable experiance!!Thank you ANCIRA NISSAN TEAM!!

sjones12

Jul 26, 2011

My husband has been looking for a nice used car for our teenage daugher for the past few months. The salesman, Mark, was very helpful, not pushy or annoying. He worked with us on finding the right vehicle for my daughter and was even helpful after the sale when we had a few more questions.

alphax

Jul 10, 2011

Let me give you a little background. My Wife and I were both looking at trading in our vehicles and purchasing two new ones from your Ancira Nissan on 1-10 in San Antonio, TX. I was looking to purchase a 2011 Altima 2.5 SL for myself and trading in my 2006 Infiniti M35s. My wife had settled on a 2011 Nissan Pathfinder Silver and trading in her 2009 Honda Odyssey EX-L DVD RES / Navi. I visited many dealerships and settled on dealing with Ancira Nissan and Ana. Ana did a great job showing us the vehicles and guiding us in the right direction to find the right car for us. Over the past few weeks we had exhaustingly shopped for Jeep, 4Runner, Honda Pilot, Chevy Traverse but the Nissan Pathfinder kept filling our needs. As for my car we had looked at Camry, Avalon, Corolla, Accord, Civic, G25, Malibu, and Cruze but had again settled on Nissan with the Altima.Today 7/10/11 we went down to Ancira Nissan to have my Infiniti M35s w/ Navigation appraised and possibly make the deal on my Altima. Ana took the car to her appraisal dept and commented on what great condition was car was in for being 5.5 yrs old. I agreed since I have taken meticulous care of it since I purchased it from Gunn Infiniti her in town 2 yrs ago. After a while she came and met with us and gave us trade in numbers of $14,000 This is where is gets ugly. I was insulted. I told her that the numbers she is showing me are embarrassing and insulting... the KBB trade in value of this car is $16,900 in average condition. There are two small hail dents that are barely noticeable and everything else is immaculate. I told her I need a fair price. She told me her manager David Roth said thats all the vehicle is worth. I said you are going to sell that car for $19,000+ as it stands right this second not even needing a car wash. and youre trying to tell me a fair trade in is $14,000? Im going to leave and youre going to lose 2 (what she had called previously Prime Inventory) trades and two brand new car deals because you wont give me a fair price she was very upset and tried to keep us from walking out. Saying that it wasnt her that David Roth gave those numbers and she isnt able to override him. I told her we are not going to sit here and waste our time and we left. On the way out I waved to David to say look what youre losing as we walked out. When I got to the car I sat for a second and wanted to find out what the David character was really thinking and wanted an explanation on the price he was coming up with is from When I re-entered the dealership I saw Ana trying to explain the deal she was trying to work and how unfair that price seemed. He wasnt hearing it. I approached and he stood up. I asked him Im coming back to find out what the deal is and why I cant get a fair price on a car that is cleaner than any other used Infiniti on the Gunn Infiniti lot.. He started by saying first off you dont ever come to my dealership and call my salesmen names and I cant believe you said that your embarrassed about the price and called my salesmen a *&at#%#*! and a at%$*#. I looked at Anna and asked her what in the heck is he talking about and what is his problem? She explained, or tried to explain, to David that I never called anyone names and just said that price was insulting and embarrassing. He says well I dont care you can leave I said I came back here to try and explain to you, assuming as a manager you would like to try and save this deal, what my view of the situation is. Gunn was offering me 16,900 close to 17,000 for this car and youre telling me $14,000 on top of that Im buying 2 cars and trading two cars-a great deal for you guys and for us since we were trying to make this a double deal. He said I was a liar and Gunn isnt offering you that. I told him I had the check with the 10 day Gunn guarantee and he didnt care to see it. I said I came to you guys because I respect Anas amazing customer service and you have BOTH cars my wife and I want. He told me your car is covered in hail damage and has over 100,000 miles I corrected him. There are 2 SMALL hail damage marks on the quarter panel that on pearl white are barely noticeable and it has 80,360 miles if you cared to even look. He said well whatever I dont care you leave! I told him KBB has this car in AVERAGE condition at $16,900 he said you can quote KBB all day thats not what I buy for. I'm looking for a FAIR deal... I'm not asking for retail, but I'm also not going to let him STEAL my car... Im not a fool. I told him youre willing to lose 2 new car deals and 2 great trade-ins because you have a bad attitude? He said I dont care get out!... We left. I had my wife call on the way home and try to explain to Ana how sorry we were that we couldnt deal with her but her manager just lost the DEALS for her today. She agreed and said she couldnt believe what happened and it was totally uncalled for what he said and how he acted. We agree. David Roth acted like a complete fool and was yelling at me on the showroom floor saying I called people names as Ana was trying to explain to him I did no such thing. He didnt care. He is a child, a fool and should be terminated. I advised to him I would be writing a letter to corporate and he told me to go ahead no one cares! So here is my letter I hope someone does care. I hope Ernesto Ancira gets to see this I want to be contacted back and find out if this is how great customers, with pre-approved credit and 2 very nice trade-ins are treated. I would be happy to show my vehicles to anyone in leadership for Ancira to prove my point. I will also send pictures via email if I am given an address to send them to. I do also want it documented that Ana Ofsdahl did an outstanding job throughout the process showing us cars and giving us great advice. She is extremely knowledgeable, patient, and an exceptional people person. Ana is the shining star in this terrible experience we had. However, I will never step foot in an Ancira dealership again. And I plan on passing this letter to anyone who will listen. Ancira Nissan looks terrible because of one man. David Roth.

tmason46

Mar 28, 2011

Ken Parsons was extremely helpful and thorough and answered all of our questions - providing great customer service. The whole shopping process went efficiently and smoothly. All employees we were in contact with were friendly. Overall it made buying a used truck a pleasant experience.

jtwilley

Mar 14, 2011

From my initial introduction to Ancira Nissan in the pre-owned department to the completion of two sales in the new vehicle department, each and every employee encountered was courteous, knowledgeable, efficient, patient, and professional. Further all seemed genuinely pleased to help. Ms French, VP and GM, has formed a First Class, customer-focused Team! I would rate this dealership the best I have ever encountered and would unhesitatingly recommend them - and have!

misskris1122

Mar 10, 2011

Sip was very understanding and gave me different options.he broke everything down for me until i understood everything.if i wasn't happy with it he found other options.he showed me a variety of choices until i was satisfied.he really did his best to make sure i left with the car i was absolutely happy with and happy with my price.Ruben,was very nice.He helped me find a warranty plan that was within my budget and anwsered all my questions.overall this was the best experience i have had with a dealership!

Ezekiel09

Mar 8, 2011

We visited this dealer because we found an online price on a car. My wife lived the car and she caked to set an appointment for a test drive. We we liked was that we were 45 minutes late and he was calling us to make sure we were still going. We got there and he had the car ready to go for a test drive with the keys in hand. We test drove it and he made the paper work quick and easy. We ram into some problems with the paper work but he worked his magic and made the process alot quicker. We drive away with car with out any problems thanks to the sales person. If your ever on the pre owned part ask got Ken Parsons, he is a real friendly guy and even my 2 year old son liked him.

Karl11

Feb 3, 2011

My entire family and I use Ancira Nissan for all our service and new car needs. We have purchased 3 new and 1 used car from them. They are always helpful and willing to go above and beyond to ensure a truly great service visit for us. They have worked with us to schedule the work according to our work and travel schedules. I have recommended them to friends and had the friends come back and thank you for the recommendation. I will continue to use them since I have learned that I can trust them. Strange to say about an auto dealer but it is true for Ancira Nissan. Brian and Tim in the service department recognize us and call us by name even before we come inside. We have used them since they opened and will continue to go to them for our service and new car needs. Thanks Brian and Tim.

vallejo85

Jan 30, 2011

As soon as we drove up there Sip was there to greet us. He took his time and went out of his way to show us the vehicle we told him we wanted including the features we wanted. He was courteous and professional and we didn't feel like he was just trying to sell a vehicle but that he was concerned about our needs. Sip made us feel like we could take our time to decide and offered to make an appt for our return visit. We did return the following evening and he had the information required for us to look over. He really was a great salesman and we have returned to Ancira because Sip and the previous sales people have been just as good.

mel_00_25

Jan 24, 2011

I have nothing but WONDERFUL things to say about my experience puchasing a new car at your dealership. Everyone was VERY helpful and SO nice! Albert Mousisyan is probably the best salesperson I've ever encountered. He is very helpful, knowledgable & made my husband & I very comfortable & happy with our purchase. Albert is outstanding! We are already referring 2 family members to your dealership. Thanks Ancira & THANK YOU, ALBERT!!

extra65

Jan 22, 2011

I have bought many cars in the past-Buicks, Olds, Pontiacs, Chevrolets, Fords, and Honda. This salesman made this experience the best ever. He was knowledgeale of his product, explaing everything well and was unfailingly polite and helpful. You should take care of him; he is a great representative for your firm.

Silhouette

Jan 22, 2011

AWESOME EXPERIENCE! BOUGHT A USED ROGUE YESTERDAY FROM BOB. NOT THE FIRST CAR I HAVE BOUGHT FROM HIM. I LOVE BOB, SWEET MAN AND TRULY WILL DO WHATEVER IT TAKES TO GET HIS CUSTOMERS IN THE CAR THEY WANT. THANK YOU BOB!GRAIG POWELL, ONLY SERVICE MAN I WILL TALK TO. GRAIG IS FRIENDLY, RESPECTFUL AND MOST OF ALL HONEST. HE NEVER PRESSURES YOU INTO HAVING SOMETHING DONE ON YOUR CAR THAT YOU CAN NOT AFFORD AT THE TIME. NEVER DOES WORK WITHOUT CONTACTING YOU. HE IS A JEWEL. JIMMY GUERRA, HE WAS FRIENDLY, AND SUPER HELPFUL IN HELPING ME GET THE PAYMENT I COULD AFFORD. I LEFT KNOWING I WOULD NOT BE FINANCIALLY STRAPPED!GOD BLESS YOU AND YOUR COMPANY. DAWN FOSTER

vlermis1

Jan 18, 2011

I had a wonderful experience with this dealership from start to finish. Both the salesman (Sip Olivarri) and the finance managers (Randy Moon and Ruben Rodriguez) were very friendly and knowledgeable. I test drove 2 vehicles and was not pressured into making a decision. Once I knew exactly the one I wanted to purchase the financing went very smoothly. I particularly liked how the credit application and the contract were all electronic. Even though it was late by the time I signed the paperwork, I was not rushed and Ruben was very thorough. I would definitely recommend this dealership to others. I have not gone in for my first service appointment yet, but I have all the paperwork and have received e-mails with all the pertinent information.

dlvaldez1

Jan 11, 2011

My husband and I are from the Rio Grande Valley and we first delt with Albert by phone. We told him what we were looking for and he was eager to assit. The offer the dealership was advetising was hard to refuse, therefore Albert convinced us to make the 4 1/2 hour trip to San Antonio. We had our reservations about going over there; thinking that maybe when we got there he would tell us..."Well, we just sold the last one." but that was not the case Let me tell you that he was very easy to work with and yes, the vehicle he mentioned was there on the lot. We did not feel pressured at any time and he was not trying to sell us something that we did not want. He knew what we wanted and how much we wanted to spend on it and he made it happen for us. Of course, we went back and forth with offers (lol) but at the end we bought what we wanted, at the price we wanted, and left very pleased. Thanks Albert! By the way, keep smiling and keep up the good job.

jagcat

Jan 11, 2011

Our visit to Ancira Nissan was more than above average. We were treated greatly by the employees there as soon as we walked in the door, but it wouldn't have been easy had it not been for Albert being there from the get go. Albert made our car buying experience very easy and hassle free. He was very sincere about listening to our needs and finding the right car for our budget. He also gave us his word that he would take care of us and that we got the best deal. Albert not only came through with what he promised, he also got us a great car!!! My fiance and I would love to thank him for his time and patience in helping us get into a better situation than we were before. We will be sure to refer anybody to him who is looking for a new vehicle. Also, we will not be going to anyone else when we purchase our next vehicle. Albert, again thank you for your time and hard work in helping us. You truly were a best friend that was looking out for us.Cannot forget the work our finance manager Ruben Rodriguez did. He answered all of our questions and explained throughly involving the extended warranties and the additional coverages that we could add to our financing. Thank you again Ruben.

NoelKDickinson

Jan 5, 2011

No high pressure sells, just friendly sells person which was very easy to communicate and make the shopping experience enjoyable. Sells person was very helpful in searching the inventory and finding the exact model with options which were on the list of items required

denmax

Jan 3, 2011

My daughter purchased a Nissan Murano awhile back and paid full asking price for same. She didn't haggle over the price so it was a perfect transaction for Ancira. When she took delivery however, the salesman told her she would have to "purchase" the keychain remote. She has an infant and it is very inconvenient not to have this. This is very bad customer service and no way to influence customers in my opinion. We will not be returning to this dealership or any other Ancira dealership.

mansour_meh

Jan 1, 2011

I am Mansour Mehrbod, on the last day of 2010 my wife walked through your store and we bought a Nissan Sentra and we are really glad of dealing with "ANSIRA". before we get to your store we checked some other store but your Employee and you cars and your prices are so much better than other store, especially your sales man "ALBERT MOUSISYAN" helped us a lot and we do appreciate for all these. We hope your business every day get beter and beter.

dkmoser

Dec 30, 2010

It had been a while since we bought a new car. The experience was better than we expected. Everyone we met was friendly and willing to help us with any needs. The salesman was very informative and knowledgeable about the vehicle. Dealership was comfortable and clean, with a comfortable waiting area.

JustLove1993

Dec 30, 2010

Chris treated us with respect and he never forced us to look or to purchase a certain vehicle. He was profecional with his work. Chris was always looking for vehicles that were in our needs and not in wants. Chris let us make a wise purchase insted of a forced purchase.We have been to other delers with sales personal that just wanted to make thier quota.When we need to purchase another vehicle we will come back to Chris (Ancira Nissan) and we will recommend to others.

ericahallam

Dec 28, 2010

We had a great experience working with Sippy to find the car that was right for our family. We were able to get exactly the car we wanted and a great deal on our trade! Going into the dealership to buy a new car is always an apprehensive experience but Sippy made it easy!

AEL

Dec 27, 2010

The sales team worked very hard to find a deal that met my needs. Together we were able to mitigate every issue that arose during the process, and I was able to get a new car at a very reasonable price. The financing deptartnebt neotiated with me to make the extended warranty affordable for my budget.

tmathieu1

Dec 17, 2010

A couple of months ago, I visited Ancira and spoke with Jaime Gonzalez to see if he had any used Maximas. He did not but said that he would call if something comes in. A few weeks ago Jaime did call and said he had two possibles. I waited too long to come in and they were sold when I arrived; however, Jaime suggested I look at a loaded '07 Altima, which had just arrived. Jaime continually kept me posted as to its cleaning and repairs to see and drive when completed. I bought it with add repairs needed, including a new windshield through Jaime and his boss. Jaime kept me posted as promised. He found me a glovebox manual and is getting the 2nd key. Jaime's dedicated service and attention to details is outstanding. Thank you........

unsatisfiedAnciracustomer

Dec 17, 2010

We purchased a brand new 2008 Altima from Ancira in May 2008. That Altima (which we have finally gotten rid of...) was the 12th vehicle that I have purchased and the absolute BIGGEST LEMON I have ever bought/driven! During the year and a half we owned that car, we had it in for service almost a dozen times. The transmission was horrible - Ancira replaced the transmission totally as well as several sensors in the engine that affect transmission performance, but could never seem to work the "bugs" out of it. The transmission had a very pronounced "stutter" when starting from a stop and very poor transition between speeds. Junk. The passenger airbag light (displaying that the passenger airbag was turned "OFF") would illuminate constantly despite a passenger occupying the passenger seat (and yes... the passenger weighed far more than the minimum weight required to activate the seat sensor to turn the airbag "ON"). Ancira replaced the seat bottom as well as other circuitry, but the airbag problem persisted - a HUGE SAFETY issue! After several returns for service, we had finally had enough with this piece of junk car and I asked to speak to a sales manager regarding a "customer good-will" trade-in of this Altima for a different vehicle. I spoke to the sales manager and told him that I was not looking for anything "free" - just a reasonable trade-in offer for this car that they had sold to us - due to all of the problems we had experienced with it. I was going to buy another vehicle from Ancira if they could get me a reasonable trade-in offer for the junk they sold us. Again - not asking for anything "free" - just reasonable customer good-will on their behalf. We looked at a couple of different options and that specific day, they didn't have anything that met our requirements, so I was handed the sales manager's business card and was told that they would get what we needed and that he would call me in no less than 72 hours with a deal. 72 hours came and went with no return call, so I called them back... I was then told that they would not be willing to extend a reasonable offer for their junk that they sold us and they were not going to work a deal with us at this time. I have A-1 credit (780+ score) and the next day, I went and traded the Altima in at a significant loss for a fully-loaded 2010 GMC Yukon 4x4. My purchasing power was no factor in this equation - the EXTREMELY POOR customer service given by Ancira and their unwillingness to stand behind their product was entirely to blame for this whole scenario. All we expected was a quality product at a reasonable price and for Ancira to stand behind their product that they sold to us. We will NEVER purchase another vehicle from the Ancira Auto Group, nor purchase another Nissan vehicle again - ever! They simply do NOT stand behind their products. ***** Follow-Up ***** I received a follow-up email from Ronda French, VP & GM for Ancira Nissan due to my review on this site. I then followed up with a phone call and spoke with her personally regarding this issue. I have received a full admission of error on Ancira's behalf as well as a full apology. I also received her personal guarantee that an error such as this would never happen again on Ancira's behalf in future business dealings. While I am not able to delete this review due to the lack of a delete option on DealerRater.com, I wanted to ensure that this follow-up action was properly documented on my review.

bdellis

Dec 16, 2010

Our experience with Ancira has been very good. I would highly recommend Albert as a salesman. He was a delight to work with and did everything he could to make the purchase as pleasant as possible. The dealership appears to be very well equipped and well managed.

cyn04

Dec 12, 2010

After a series of disappointing dealership experiences,I came upon ancira.com.Within minutes of searching their inventory & requesting a quote I was contacted by an Ancira Nissan Internet Sales Rep.The day I came in to shop for my new car I was immediately greeted with a friendly smile.The sales rep I was expecting to meet was unable to be there that morning but made sure someone was readily available to assist me.This was by far the best customer service experience I've had while shopping for a new car.Fernando was great;knowledgeable,understanding and friendly.I drove off in a 2011 Sentra which I absolutely love.Jimmy in finance was very thorough,swift and cordial.I most definitely recommend Ancira Nissan to anyone who is looking for a great customer service experience, reasonalbe pricing, and friendly staff.

april30

Nov 30, 2010

Recently the Ancira Nissan service department performed service on the 2010 Nissan Xterra which I had purchased there. I am pleased with the service that I receive there. Service Consultant Christina Thomas is an excellent service advisor at Ancira. Her professional approach, friendly smile and genuine interest in the maintenance of my vehicle have reassured me that I will always receive competent service there. I am very pleased to have her as my Service Consultant.Joseph

Marilynl46

Aug 20, 2010

I was in a hit & run accident on Wednesday and the damage accessed as total loss on Friday. I was still devastated from the wreck dealing with issues and concerns & now had to look for new car. I did extensive research and went to several dealers on Saturday to look at models and pricing. I knew Ancira was having a huge sale on Sunday. On Sunday I prayed before I went for a good sales person whth lots of patience. It was pretty crazy lots of people & did not know where to park. A nice man came over helped me park (this was to be the person I prayed for, Chris Ahmad.) From the start Chris was professional, courteous, and actually listened to why I was there and what I wanted. It was a sweltering hot day yet Chris perservered showing me many cars & test driving various cars. I never once felt pressured by Chris. We went inside and Chris made a small chart to help me make a decison and do a process of elimination. I finally decided on a Nissan Rogue 2010 in Phampton White. We talked about pricing and felt the price was vary fair. The car was ordered and on was on the lot by that Monday. I have bought several cars in my life time and this was by far the most pleasant experience. Thank you Chris for your tireless patience you are a real asset to Ancira. I have a new car I absolutly love. I have aready recommended this dealership to several people. All the staff was friendly & pleasant including General Sales Manager David Roth who thaked me for my sale and talked to me for a while afer the sale. Way to go Ancira! .

mercedes1991

Jul 4, 2010

freddy and olivarri had great service.. when i told them what i was looking for they showed me a few models and i fell in love with them. they showed me everything i needed to know about the car and alot of the features of the car! if they didnt tell me i would have no idea what they were they alose explained alot of ways of payments that made it better for me and i greatly appreciate that! they showed me a great first car for myself and i cant thank them enough. they gave me really good service and made me feel like family!thank youmercedes

unfugg

Jun 21, 2010

The recent purchase of my new Maxima from Ancira Nissan was the most satisfactory auto purchase experience I have ever had. Without exception, every employee we encountered was friendly, courteous and professional. Everyone was responsive to our requests, handled our purchase process expediently, and created an experience that reflected their genuine appreciation of our business.I will definitely refer anyone I encounter who is shopping for a new or used auto to Ancira Nissan. They work hard to satify their customers, and my experience was so satisfying that I plan to purchase all my future vehicles from Ancira Nissan.

sanantoniocarshopper

Jun 15, 2010

On May 26 I contacted Ancira thru their website and inquired about a car I was interested in. I received a reply the following morning advising me that the car I was interested had been sold but that they were expecting more in the following week and to check back then. The following day I received an email from the internet department advising me that although they did not have the trim of the car I was looking for in stock, they had just announced a $4000 off MSRP sale for the Memorial Day weekend. I could upgrade the trim and after the discount would only be paying about $200 more than the car I had originally inquired about. It was a good deal and I was very interested. I went to the dealership that afternoon and the person I went to see was not there. They did not know when he would be back so they had someone else show me the car. I took it out for a test drive and loved everything about the car except for the pinstripe. Unfortunately this was the only one in the color I was looking for. I told them to please let me know when they got more in. The salesman tried telling me that the painted on pinstripe could be removed with a solvent. Im no paint expert but I was pretty sure that taking a solvent to a car is not only going to remove the pinstripe but will also do some damage to the paint. He INSISTED that it would not damage the paint. He said lets get you in that car and well remove that pinstripe for you. There was no let us remove the pinstripe and show you. If you arent satisfied, you dont have to purchase it. Of course they never offered that because they knew it would damage the car. On Memorial Day he calls again to see if Im still interested in the car. I told him again I was not interested but to let me know when more cars came in. Then he tried to get me to buy a used car. While I was trying to tell him that I was not interested and that my current car was fine he hung up on me. Later that day I received an email from the internet department. They had done some research and found two cars they had coming in sometime in June in the color I requested. They emailed me the stock numbers of both cars including the options that each had and said to let them know which one I was interested in and they would set it aside for me when it came in so that it didnt get pinstriped. I let them know which one I wanted and sat back and waited for it to come in. This past Friday, (June 11) I received a call from the sales department (not the internet department who said they would hold the car for me) to let me know that my car had come in the night before. After several phone conversations, the price was negotiated and appointment was made to work out the final details. Five minutes before I was set to leave I received a call from the salesman wanting to clarify which car I wanted. Huh? Didnt we just negotiate a price on the car? He and the guy in the internet department couldnt agree which car it was that I wanted. Once he determined which car it was that I wanted he informed me that it had already been pinstriped. I told him thank you and to let me know when they got one in the way I had requested. I left my home for the afternoon and when I returned that evening I had a message to call him. I returned his call at 8:00pm and it seems that the guy in the internet department who hadnt a clue as to which car I wanted at 1:00pm suddenly realized at 2:30pm that he HAD set the car aside and there was NO pinstripe. He wanted me to come down there that evening and get the car. Not buying a single word he said I told him I had plans. Before I called them out on it I went down there Saturday (they are closed Saturday) and found the car. I wanted to be able to tell them I saw the car and saw the damage. It was the only car in the trim and color that I wanted and it matched the stock number of the car that was supposed to have been set aside for me and the stock number that he told me had been pinstriped. I guess they never counted on me stopping by and checking out the car. Sure enough, the car was covered in wax dust and the area where the pinstripe had been was covered in tiny scratches (from trying to wax it out) that should not be on a brand new car AND there was a discoloration to the paint.just like I said there would be. I went home and sent an email to the salesmen, the sales manager and the general manager. The only person I ever heard from was the new car salesman. He wanted to know if I was still interested in purchasing a Nissan. I told him yes but not from Ancira. He acted as though he had no clue as to what was going on so I let him have it. He tried to tell me the car was never in the area where I told him I found it. When I told him it was the correct car and that the stock number matched the one we had discussed over the phone he said thank you and hung up. Im not sure if this is how they treat all of their customers or just women but they need to wake up. Needles to say, I won't be buying a car from Ancira.

stealofadeal

Jun 11, 2010

I cannot begin to say how awesome the Ancira Nissan team is. I saw a price advertised online and went to check out the car. Sure enough, the super low-priced car "had just been sold earlier today". I was 100% sure it was just the same old sales tactic, but decided to give them a chance. I am so glad that I did. I told them I would purchase a car if they gave me a GREAT deal, and I can honestly say they delivered!In the end, I purchased a new Nissan Altima 2.5 S for a price that could not be beat. I know it couldn't be beat because I called every other Nissan dealer in town. No one, neither World Car Nissan nor Gunn Nissan, could meet Ancira's price. The other dealer's couldn't even believe that they would sell me a car at that price!Sip took amazing care of me through the entire process. Communication was great, he never called and harassed me between visits, Freddy bent over backwards to get me the price that I wanted to pay, and Jimmy was very laid back and honest with financing (no pressure). Overall, the entire sales team treated me with respect and remained patient with me even though I went in as a skeptic and will admit I was a bit difficult. This is my second vehicle from Ancira Nissan and I would whole heartedly recommend my friends and family to them. When it comes time to buy my next Altima, Ancira will be number one on my list.Sincerely,Lynette

jessmendoza

Jun 10, 2010

My experience at Ancira Nissan was an excellent one due to great customer service. I am very satisfied with my decision to buy a new vehicle from Ancira Nissan, again the customer service was awesome. I will definately recommend the dealership and Sipriano to anyone who is looking to buy a vehicle.

booboo1343

May 21, 2010

I have to say that I had a very good experience with Ancira Nissan. My salesman Mickey Davila was very attentive and explained everything in detail. He worked with me and not against me. He was the first person I saw when a co-worker and I went to Ancira Nissan to look at the 370z's on my lunch break. As my coworker at in the car, I got out to look at the 370z. When I looked up, I saw a Mickey Davila walking towards me within 2 mins. I was impressed. Mickey was friendly and explained features about the 370z to me. The next thing I know he got the key to the 370z that I was admiring and he let me drive it with him on the passengers side. I owned and traded my 350z and was familiar with the z's line of cars. Mickey let me get the feel of the car as if it were mine. All within reason of course. I was sold and loved everything about the car. Mickey and I went back to the dealership and we talked about my 2007 350z trade in. He introduced me to another young man by the name of Alfredo Apolinar. He also is a stand up guy. He looked over my trade in and test drove it. He was very knowledgable and friendly. While driving my 350z, he let me go along. I told him to drive it like they were designed to be driven. On the back private street he accelerated to check out the car, and I can tell he knew what is expected of these Z's... Whoo hooo!!. My 2007 San Marino Blue 350z was babied and well taken care of and I respected the trade in price that I was given after a few back and forths to come up with a good trade in agreement. After Mickey completed his paperwork, he took me over to the finance dept and I talked to George who is also a definite asset to Ancira Nissan. He took the time out to explain the costs and recommended the Warranty/ Lo-jack and Wheel Protection. Being a car enthusiast myself and the 370z being my midlife crisis new sportscar, I appreciated his knowledge and demeanor. My wife came to the dealership and was equally impressed by all three guys that I mentioned. Mickey and Alfredo, I work an unpopular type of customer service, but I do know that your can do attitude, competence and friendliness to all people will take you a long way. Its not how you look, its who you are and what your willing to buy. George you already know!!! Thanks guys!! I truly appreciate it!!!I love my new car!!!

dwmiller123

May 11, 2010

From the time Hong helped me find a parking spot until I left with the new Titan, he took care of our every need. He answered all questions and helped us get a great deal on a new truck. We would definitely recommend Ancira Nissan to all our friends. We are really looking forward to driving the Titan and using it for all the fun and work in the future.

alexwolf1216

May 4, 2010

My wife and I have bought 4 cars from Bob so far. This time was exceptional though as he worked hard to get us the price on the exact car we wanted. I would not go to any other dealer or buy from any other salesperson again. Bob is the best at what he does and takes extra special care of the customer. Kudos Bob!

berthamae39

Apr 29, 2010

I shopped a couple of Nissan dealers before arriving at Ancira Nissan in San Antonio. Additionally, my intention was to continue shopping. However, I met salesperson Yogin Tivedi and his approach to the sales process and customer service/satisfaction was the reason I stopped searching and purchased from Ancira. Deciding on a car was easy. I knew what I wanted. But coming to a happy median with regard to price and terms was such a smooth process. It was an overall great buying experience and I'd highly recommend this dealership and salesperson to future buyers.

cspickel

Apr 29, 2010

My husband and I initially visited several months before we were ready to buy. The salesman, Jim was friendly and helpful, even though he knew we weren't ready to buy. When we were ready, we returned and received quality service. Jim wasn't available at the time so he passed us on to Tyson and checked in again after he finished with his client. The salesman were willing to work with in our budget. They weren't pushy like so many car salesman seem to be and didn't try to upsell us. When we told them about the loan we had been approved for through our bank they said they thought they could get us a better rate and sure enough they hooked us up with a different bank (Security Services) with a much lower interest rate. All in all we were very pleased. I even sent my sister there when she needed a bigger car after having a baby. She was equally pleased with her experience. We are now officially an Ancira Family.

Dragandhauler

Apr 27, 2010

I would like to give recognition. To Christina Thomas for the best customer servive I have had at any dealship. I walked in she was smiling friendly and very help full. She asked a few questions and said she would get all the info she needed. She was very knolagable of the repair I needed. She got the job dun faster then i expectided. She gave me an estamated time and said she would see if she could get it done faster. I could not beleave when she called me it was done. The time was half what she estamated. That helped so much. Because I was in a time bind to pick up my daughter. The frienlyness and extra service was great. The preashur was releaved for the rest of my day. She was very humble when i thanked her. Said I am only doing my job. I have owned six or seven new cars. I was never treated like I was the most importent pearson ever. Give her a big thank you for me. Thank you Robert

Pro4XFrontier

Apr 18, 2010

Great experience dealing with Hong. Very polite and patient with absolutely no pressure. Much thanks to Hong - I'll come see you for the 370Z next...

kebrjl

Apr 17, 2010

It was obvious from the beginning that Yogin was willing to take the time for my wife and I to find what we wanted and know everything we needed to about our purchase. This made us both feel very comfortable and confident that making the right decision. Thanks to Yogin and we'll be back!

shopgirl2010

Apr 13, 2010

I first contacted Ancira Nissan because I found an ad for two 2010 black Nissan Sentras 2.0 S for $11,990. The ad listed both product numbers which I used to look up the actual vehicle on their site. I loved the car and the price was fantastic so I pursued it. (This was all done via chat and email because I was at work and I live about 500 miles from San Antonio.) After a conversation with Mark Anthony, I was told that that price was only valid for customers who were going to finance through the dealership (I had already set up financing through my bank) but they would extend the sale price to me. I gave him my banker's contact information and urged him to fax the paperwork that evening even though the bank was closed so they could have it first thing in the morning. Mark suggested I use my credit card to put down a $500 refundable deposit to 'hold' the car since they only had two at that price. I declined because my bank is a small town bank and I know my banker personally. It would have taken less than two hours for the paperwork to be completed and the deal closed. As soon as the bank opened the next day, I called to see if he had received the paperwork. No, there was nothing waiting for him. So I contacted Mark to see why the paperwork hadn't been sent. At 10:30, I received his response of 'I have already spoken to my finance department. They should soon be faxing over the necessary paperwork to your bank.' Keep in mind I was ready to pay $300 for a flight to San Antonio to pick up the car because they couldn't/wouldn't deliver it. At 1:30 p.m., I got an email from Mark stating that BOTH of the cars had been sold. One the previous evening and one that morning, but I could purchase a different Sentra 2.0 S for the new sale price of $12,990. I was thoroughly disappointed. I feel like I got the short-end of the stick just because I don't live there. My brother-in-law offered to call and see if he could work out a deal with Mark so I let him. After many phone calls and emails, they would not make good on the first offer they gave me. I decided that what they had done was wrong and the only way I would purchase a car from them is if they either A) sold me the same model and color of car for the original $11,990 or B) they sold me a metallic gray one with the convenience package for $12,990 (they were asking $13,840). They absolutely would not do it so I went elsewhere (and have purchased the same car hassle-free at a great price; and they deliver). Had they just faxed the paperwork when they said they would, none of that mess would have ever happened. Also, I checked the sales ad which showed the 'updated' price of $12,990 but the two product numbers were the EXACT SAME as listed in the $11,990 ad. I pointed this out to Mark in my last email but I never got a response. That to me speaks volumes.

brownbs

Apr 7, 2010

I did have an unpleasant interaction with one of the other salesman whose name escapes me at the moment. He was very derogatory in his manner and how he addressed me. I was immediately attended to as soon as I got out of my vehicle. Bob was interested in what I was interested in. That alone made me feel that he was looking out for my safety and to satisfy me, which is undoubtedly extravagant. He also worked very hard to get the finance department to do what they could to help me find the right loaning company. The finance department is very much appreciated for the diligent work and effort they put forth to find a loan that would work. I also appreciated how George Nickolson took the time to explain the things I didn't quite understand during the final process of signing all of the paper work. He seemed awfully busy but he still didn't mind me asking any questions that I had and he informed me quite well. I also appreciate the flexibility with which I was shown.

ksbmgb5

Apr 3, 2010

We bought an SUV at Ancira nissan a few months back from Ancira and it was great at the time, but we realized we needed more space to carry cargo, my husband went to a local dealership here in Kansas and they were rude and real snotty. While my husband was in waiting to hear from the dealership he was at I had already took it upon myself to call Ancira and ask to speak to Tyson (The guy that sold us our SUV...I just had a feeling that if we really wanted to buy a truck he was the one who could make it happen). My husband was denied at the local dealership, but i handed him the phone and said here....give him your information so we can get your truck....3 days later we were driving down to Ancira Nissan in San Antonio to get our vehicle...the buying process can sometimes be long, but it was well worth the wait and the 11 hour drive to San Antonio, we were very satisfied with our purchase. We will definately be back to Tyson at Ancira to buy our next vehicle, hopefully he is still there when we go back in a year or so, but all in all Ancira has definately won our business no matter where we may be in the country.

lserratos9

Apr 1, 2010

I feel like I really recieved a great deal! I wasn't sure on what kind of vehicle I wanted, Jesse was very patient in showing me all of my choices. I have recommended friends to him as well. Jesse and his manager were very friendly and did everything possible to make me a very satified customer.

heylee

Mar 31, 2010

Absolute wonderful sales experience! Jesse and his Sales Mgr were great to work with and I would definitely recommend anyone to them. We initially were looking for used Murano, but they were able to find us a brand new one with all the features and within our price range. We left feeling like we got a great deal and great vehicle. Financing was a breeze as well. A+ for Ancira Nissan, Jesse and the team. Thanks!

ntamez

Mar 31, 2010

My wife and I had a great experience buying from Ancira. Got a great price and excellent customer service. Our show manager Hong was very knowledgeable, friendly and honored our requests. Financing was easy which isn't typical of most places. We took the vehicle late at night and Hong followed up with us asking us to schedule a detailing and car wash. What service! We highly recommend both Hong and Ancira.

vanessasvitalmachine

Mar 28, 2010

I was in the market to buy an inexpensive car and was on the tightest budget! I did not think I would be able to get the fun sporty type of car that I wanted and would have to settle for a "family" looking car. I ended up falling in low with the Nissan Altima Coupe, but did not think I could afford it. However, everyone at the dealership helped me out and gave me a great deal! They did not give up on me and provided me the financial assistance and car buying insight that I needed as a first time car buyer.

jbays

Mar 19, 2010

Very courteous service. Salesman was patient with our questions and did a great job explaining the features and benefits. The finance portion was a bit slow even though we had all our paperwork and information together. Having to go back another day to complete the detailing was also a bit problematic, but overall, we're happy with the purchase and I love the car.

Jerald Kayne

Mar 18, 2010

I have known Bob McFadden for 27 years and would not purchase a car from any other salesperson. Every car I have purchased since 1982 has been from Bob McFadden. He tells me what kind of car I want and what I don't want; no matter what I may find attractive. My exwife even when to Bob to get a Nissan when we were no longer speaking.

Toxie Andrews

Mar 17, 2010

I have been completely satisfied with the sales presentation and the price. I had gone to Gunn Nissan first to get a price and Bob was able to do better. I have bought 3 new Nissans from Bob. The service is great and very quick, since the only thing I have needed was oil changes and an occasional recall which is handled promptly. When I have the 30,000 mile check-up, it takes most of the day and they give me a car to drive. Rhonda French is very accomadating as well as Tim in the service department. I had always been a GM man prior to buying my first Nissan in 2002 and have not changed since then.

Jim Earls

Mar 15, 2010

The Ancira Nissan dealership gave me the Blue Book, trade-in value for my used car. The salesman was also very informational and helpful in selecting the model and options that suited our needs. The financing was also good with attractive extended warranty options.

mlopez4975

Mar 12, 2010

First, you need to know what happened the day before I visited Ancira Nissan. I spent all of Thursday getting jerked around by two different dealerships. One tried to lie about the car I was getting. The other not only lied and tried to get me to sign a loan for the car I wasnt really getting...but also lied and said I was approved at a very low interest rate while they actually were still shopping my loan. Then I was told by a fellow coworker that handles the Ancira account to see Grady, let him know what happened and that he would take care of me. When I first met him I said "I, like I was at the last two places, will be totally honest with you! I hope you will be the first to be honest with me."He was more than honest. IT WAS THE BEST BUYING EXPERIENCE I HAVE EVER HAD, PERIOD. From buying gum, to a fridge, to an apartment. I have never had a better experience IN MY LIFE. I told him if I was treated good I would continue buying cars from them for the rest of my life. He found the car that fit every need I had, I never knew I loved a Maxima until he had Yogin take me on a test drive. After that Yogin took over and was so smart and helpful. He treated me like I was at a 5 star resort and spending millions...he even helped me connect my phone to the cars bluetooth.Please buy cars from Ancira...you wont regret it!! Last...when everything was done and I was waiting for the car to be detailed I asked Grady, "Hey are you doing this because of my experience yesterday...or because of where I work and our relationship there?" He looked at me and said... "Mike, honestly, we strive to give this service to EVERYONE!" Blew me away!! My wife has had the biggest smile on her face because of this car that I surprised her with...all of it is because of Grady, Yogin and the Anicra Family!!!!

fredsanchez13

Mar 6, 2010

Bob McFadden is very knowlegable and certainly very friendly. I would recommend him to anyone and I am going to recommend him to my daughter as she is considering an ALTIMA. I did have a situation with the internet salesman; he charged me an extra $1,000 but I caught that and he did correct it. I kind of felt that it was done on purpose. Also, the finance people put tremendous pressure on me to finance with Ancira. I chose not to and thought about just going to Gunn; but I stuck with Ancira. I happen to really like Ancira and really wanted to buy my Murano there. Please pass on my sincere gratitude to Bob McFadden, we really took a liking to him. Thanks Bob for your courteous help. Hope to see you soon with my daughter.

wonderinguys

Mar 6, 2010

Yogin was really friendly and helpful. He helped me with all my questions and help me neogtiate. He stayed up late for complete the deal and had good follow up. People like him is an asset to dealership and the manufacturer. He explained all the features on my new car and helped me move stuffs on my trade in. Kudos to him.

jamesrussell

Mar 1, 2010

I'm only start to looking for a new car and been to a few places around town. Hong was especially friendly to me. He helped me compare the features of the Nissans with other vehicles in my mind. It's always great to be greeted be a knowledge salesperson that isn't trying to force you to buy right away.

juansanchez210

Feb 27, 2010

This is my third vehicle I have purchased from this dealership. I keep coming back due to the selection, customer service, and speedy transaction. They were able to get it done on the terms and conditions I wanted each and every time. My salesman was not pushy and took the time to show me and answer all the questions I had. You can bet my fourth vehicle will be purchased from this or any other Ancira dealership, hopefully at Ancira Chevrolet (2011 Camaro).

shaunbowen

Feb 27, 2010

Berky was very friendly when he greeted us and had no problem showing us around the lot. Some of the managers we found to be a little pushy and short with us, but Berky was very patient and answered all our questions and concerns. We would definately recommend Berky as a car selesman for our friends and family.

roguefan

Feb 24, 2010

From our first visit, Yogin was very friendly and knowledgeable without being pushy. He answered all of our questions and made the process very easy. We completed the credit application online and Fernando was very helpful in getting us a good deal on our trade in. Yogin ensured all the paperwork was ready and the car detailed and ready to go when we came in to finalize the transaction. With almost forty years of car ownership, this was , by far, the easiest, most pleasant car purchase we have had. We were very impressed with Yogin and will recommend Ancira Nissan to anyone who asks!

debmonsi

Feb 23, 2010

We had a good experience with Ancira Nissan. Tyson was our salesperson and he was very knowledgeable and helpful. The one area that could have been avoided was having two other sales persons/managers come and talk to us about what a deal we were receiving. I would have rated the experience great if it wouldn't have been for that added talk, especially after researching and gathering the information we had, then having the two manager/salespersons doing their best to convince us that what we were asking for was unthought of. Tyson, however did work hard to advocate for us and in the end I felt that the price and financing deal was a good one, so he made the difference for us.

manda07sa

Feb 23, 2010

After I totaled my car, I really needed to get a car quick before the semester was going to start for school. I went to Ancira Nissan after I found the car I wanted in their online inventory. A salesperson, Eric Fubara, approached me very quickly and was able to help me the rest of the way. The car was a great price and was exactly what I was looking for. I was able to get the car within a few days and in time for school.

johnreese

Feb 22, 2010

Upon arrival, we parked in front of the Used Car dept. Where Jorge greeted us promptly and courteously. We informed him that we were looking to purchase a new vehicle. We walked over to the New Car dept. There we walked around the Murano's for about 15 minutes. Noone ever came over to greet my Wife and I. However, we did see several sales persons sitting down on a bench smoking and talking while several others were just leaning against the wall. My Wife goes inside to ask to speak to a Manager. The Manager that showed up never apologized for his staff nor did he have a sale person come to service us. Instead, he told my Wife and I that the dealership was extremely busy. It was Sunday around 5:30 p.m. He then asked if we would identify all the salepersons who didn't acknowledge us. We kindly told him that wasn't our jobs to do that. We walked out with the intentions of never come back. However, we saw Jorge again and thanked him for being to only person to acknowledge my Wife and I. He apologized for the negative experienced and asked yet again if there was something he could help us with. Because of sincere and professional attitude, we went out on several test drives of Used and New vehicles. We picked a vehicle out, signed some paperwork, and drove it home. Jorge stayed while past closing that Sunday evening making sure everything was to our liking. The following Monday was a holiday. My Wife came back on Tuesday having changed her mind about purchasing the use vehicle. Instead she wanted a new vehicle. Jorge, then showed her about 10 new vehicles that had arrived on Monday. Allowing her to test drive and inspect all of them. Sometimes while being on the phone with me. Through all of this time, Jorge displayed nothing but outstanding professionlism and courtesy. Even through some tough negotiations between myself and the Sales Manager Mike Fording.My Wife and I cannot thank Jorge Trevino enough for the professionalism he showed toward us. I would also like to thank Mike Fording (Sales Manager) for his patients with me after I really became upset about proposed deal. His cool, calm and professional demeanor difused a hot-headed husband (Me) from walking away from a great deal and dealership.Thank You Jorge and Mike for making our first Ancira experience a great experience.Sincerely,

JWALSDORF

Feb 15, 2010

I would be remissed if I didn't rate this dealership a definate 9 out of 10! Perhaps the only difficult part of the transaction was at the beginning of the deal ... and that was finding and meeting Mr. Keith Stuckart(Sales Consultant).It was on Valentine's Day and they were extremely busy, once I was able to locate Keith, everything went very smooth! I am a true believer that in order for one to get a great deal on a new or used vehicle, a person has to be fair and reasonable...the sales consultant needs to make money, the dealership needs to make money and the customer needs to feel like he got a good deal...all three of these things happened and I could not feel better about my dealings with Ancira Nissan. I must give special thanks to Mr. Grady Chason (General Sales Manager)..It's a pleasure to do business with someone who is honest and genuine... and basically a very "Down to Earth" person. The entire transaction went as smooth as silk, and as a business man in San Antonio, I will definately be recommending that my friends, family and employees strongly consider doing business with Ancira Nissan!

hespinoz

Feb 10, 2010

Great customer given by Mr. Tim Elkey. He provided me a great deal "satisfaction" on my 2005 Nissan Murano. Ancira Nissan, you have a valuable asset on your team. Keep us the great customer satisfaction motto! I am a very satisfied happy customer

Judy Orr

Jan 26, 2010

Keith Stuckart was assigned to me by Sip Olivarri while he was busy with another customer. Keith was very friendly, knowledgeable, patient as I looked and drove several cars, and he seemed to be genuinely interested in helping me find just the right vehicle as we walked all over the parking lot looking at cars. I did find a great vehicle and was pleased with the over all experience. Keith was a real blessing and I am very thankful! Judy Orr

rndlschultz

Jan 25, 2010

The purchase experience at Ancira was outstanding! I was able to get help right away and then walk the lot freely. Keith was very helpful as I looked for the right car with the features I wanted. We worked with Tim on the negotiations and quickly came to a win/win agreement. I would highly recommend Ancira Nissan!

rhianneflores

Jan 17, 2010

I just purchased my used vehicle with a sales rep named Ceasar and lets just say I would never buy another vehicle with Ancira Nissan. Ceasar and his manager Ron gave me their word they would give me mats for the vehicle I purchased with Ancira. When I purchased the vehicle finance at 23,000 I noticed it did not come with mats and they told me it would be no problem. Purchasing a big purchase I wanted mats. I just felt lied to. It's been almost a month and still no mats. At the end of the sale Ceasar still did not know our names. This is one sales person I would never go back to.

sunn

Jan 11, 2010

I have rated the "Service" as Great primarily due to my service representative Tim Elkey. Although I have had several problems with my 2005 350Z, Tim has always found a way to remedy the issue. He has been "Outstanding" on every visit by turning a nighmare into a repairable situation. He should be commended for his efforts!

abayardo

Jan 10, 2010

INCREDIBLE experience, especially after dealing with Gillman Honda... Ancira had everything ready for me when I got to town - we did the entire negotiation over the phone/email, and my car was ready to roll when I got there, including tinted, washed and just looking great. Took 1.5 hours total to get all the paperwork ready. Fastest car buying experience I have EVER had. Not only will I buy from them again, I would recommend them highly to anybody who hates the haggling that goes on at most dealerships. Went in with a price in mind, came out with a lower price. Where else do you get this? And the guys were great, friendly, obviously know their business. Kudos to the guys and Ancira for making my visit to SA to buy my car such a pleasure. ALL car buying should be this easy. Seriously, this guys are great!

altimadriver

Jan 9, 2010

very happy how steve and brian has treated me and my familyi can always depend on them to be upfront and honest aboutwhat my car needs. i also like the coupons they send outthe only thing they could improve on is parking, there were new cars parked in the cust parking and i had to park in a no parking areato pick up my car

abrgarcia

Jan 7, 2010

i was trading in my car for a used vehicle. Bob and Ron were excellent. They helped me find a vehicle i was looking for at the price i wanted. I would recommend ancira nissan to everyone. Ron and Bob were awesome need more sales people like them out saleing cars.

heather1550

Jan 7, 2010

What a GREAT experience I had with this dealership! I felt no pressure from the Salesman and was very pleased with the overall sales process. The salesman was knowledgeable with the product(s) I was interested in and was able to answer ALL my questions in a professional and efficient manner.I would definitely recommend this dealership to friends and family since it was a worry free experience. I look forward to continuing my business with this team!Thanks Ancira!

mhc1984

Jan 6, 2010

Chris was very pleasant and very helpful in our experience in buying a new car. He was not pushy and went above and beyond regarding our used car purchase. Chris worked with us on our pricing and payment requirements and the experience was very pleasant. In my experience, I don't think I have ever had a pleasant experience in buying a new car.

txfishingguy

Jan 5, 2010

I went in and Tim was very friendly and efficient. When making the appointment he asked me when it would be good for me to bring it in. No tlike other dealers that tell you when it would be good for them. When I showed up, he greeeted me by name. Reviewed with me what my concerns were regarding the vehicle. He then kept me up to speed on what was going on. Vehicle was finsihed way sooner than expected. When i went to get it, again Tim greeted me by name, walked me to cashier. When I left he thanked me for the business. I have (and will) let people know about the great service I received from Ancira Nissan and Tim.I visited another dealership and the service was horrible. They treated me like an annoyance and were not helpful.> I am glad that Ancira was able to provide outstanding service.

georgepmaxima

Jan 2, 2010

I have used this dealership for service for many years (more than 8). I have worked with Tim, Bryan and Greg and they are all always friendly, prompt and a pleasurable. The service here is always great. The waiting room is comfortable, clean and the tech's professional. I highly recommend this dealership for service. They have taken care of my 1998 maxima and have kept it in peak running condition.

hcswingfield

Jan 1, 2010

All the employees were friendly. I was greeted promptly. The service rep, Tim, was a pleasure to work with. The service was completed in less time than estimated. The waiting room was comfortable and clean. I am new to the area, and have found the dealer I will use from now on to get service for my Versa.

Dennistx

Dec 31, 2009

Great service from Brian Rodriguez. Always have a pleasant experience at this dealer. Will definately recommend to other Nissan owners. They got my Nissan Sentra repaired very quickly for me, even though they had to order the part during the holiday shipping concerns.

cgarcian

Dec 24, 2009

When I went to Ancira Nissan I still didn't know what price I wanted to pay, I had quoted other dealers and was lookin for Ancira to match or make a better offer. I spoke with Mr. Sipriano and gave me a great price, I left to see if anybody could match and he told me that I was going to come back, and I did, no one in town was able to match that price and/or the interest rate I was getting. Keep up the good work Mr. Sipriano, a very honest man who is will to work for his customers. I would recommend "Sippi" (as people know him) every day of the week.

Williams Family

Dec 24, 2009

My wife wanted to buy her first car by herself.We heard about Ancira. We were approached byour salesman who presented himself like a familyfriend and not like a pushy money chaser he geniunelycared from start to finish. Maury our salesman listened completelyand then responded. The follow up call and holiday card were the icingon the cake. Maury along with Ancira will continue to get my business.With the economy in disarray having team that appreciates you by puttingcustomers needs first PRICELESS

wnp1274

Dec 22, 2009

The day that I bought my car, I didn't actually plan to buy a car. My husband and I, in fact, just stopped by to look at the car that I like. Then, Hong who is a sales person came in and greet us. He took a lot of time with us and let us test drive all the cars we want. Even though, at one point I told him that we not going to buy a car today. He said that's not a problem, he just wanna make sure that we make the right decision. So, we ended up bought a car that day. I still couldn't believe that we bought a car within 5 hours time frame.

stevo

Dec 20, 2009

A lot less painful than I was expecting. I got the deal I wanted (and needed). Tyson was very friendly from the start and worked with us with what we wanted. After which, The finance agent was very friendly as well and wasn't uncomfortably aggressive.

neesie

Dec 19, 2009

I couldn't be more pleased with my experience -- my appointment was easily scheduled, I was kept informed about the status of the work needed on my vehicle, and everyone was helpful and friendly -- just the way I like to do business! I loved it all. Thank you so much!!

Richard Xavier King

Dec 19, 2009

Previously, I have owned several other make automobiles, principally Hondas. This time I decides to look around other makes and models. Between the Honda Accord, Nissan Altima, and Toyota Camry, I selected the Nissan Altima at Ancira Nissan because the salesman was engaging, interesting, and not pushy. The Altima sold itself. Finally, Mr. Ancira has figured out the value of a multicultural staff at this dealership and I hope his other business enterprises

affaneh76

Dec 18, 2009

One of the best experiences i ever had. i finally bought the 2006 nissan path finder, and extremely happy for the car and the sales man how was very patient and went far and beyond to help me. honestley, i am a very picky customer, i had no clue what i did really want but my fear from car salesmen made it even harder. but when i came to ancira nissan, the attidude and the relaxed and friendly atmosphere really was great, specially when i met Mr. Ghassan, he worked really hard to ensure that i got the car the i will fully enjoy and even worked harder than me to get me a good deal !! this is the perfect dealership with the best sales man i have ever seen. thank you Mr. Ghassan for your patience and for your great attitude and help, god bless you. Malik Affaneh

eparrocha

Dec 18, 2009

Hong was a pleasure to work with and very professional! He made sure I received the information I wanted and needed. He was honest and did not beat around the bush like other dealers I've encountered. I would purchase from him again. He helped make the experience a positive one.

estherg

Dec 18, 2009

By far the was the best car buying experience i have had in a long time. I would recommend ancira nissan to anyone I know interested in a car. Eric listened to all my needs and wants,unlike other salesmen who try to put you in what they think is best for you. He was very knowledgeable and answered all my questions. I love my new murano!

KevinKuc2

Dec 18, 2009

I knew what I wanted when we walked in. I finally bought the 2009 nissan altima and I love it. I had no clue about pricing until the week we decided to get a new car. I researched the area and Ancira had competitive pricing. Mr. Tedalfa and Mr. Rios were very helpful with completing the purchase with me. Ancira nissan has a relaxed and friendly atmosphere. The service department has been wondeful too. I believe Cory is one who works with me on my maintenance. Thanks Ancira!Kevin K.

navycoverston

Dec 18, 2009

Mr Sipriano was very thorough and honest. Honesty is the first thing I look for in a person. The day I purchased my car , I had went to two other car dealerships. The first two individuals told me that there would be no problem they could get me the car for the price I was asking for, well bottomline they lied. When I talk with Mr Sipriano, he told me I can't make you any promises but I'll see what I can do, that i knew was the truth.. Anyway we close the deal and was only 300.00 over my negociated price..Making me a happy customer...I would recommend Sip to anyone whose looking for a car..

ollie103

Dec 18, 2009

Yogin has made buying a car a positive experience. He's personable, super patient, and most importantly he doesn't act like the car salesman stereotype. You don't feel pressured, and he is very sincere and approachable. Let me say that again, he is very sincere and approachable --rare qualities. He also makes himself available if you need him after you've bought your car. Yesterday, Yogin helped my family for the third time in buying a new car. I had a lot of concerns and questions about what car to purchase that would meet my needs, and Yogin was great throughout the entire process. I never felt rushed to make a decision. He took his time to answer all my questions and was very patient and encouraging. While I do think Nissans' are great cars, Yogin is also a big part in why my family keeps buying Nissans. Thank you, Yogin, for all your efforts.Lastly, I just want to thank George (finance/loan dept) for helping get me an excellent interest rate. He too was very personable and helped me feel comfortable.

villaberl

Dec 18, 2009

My car shopping experience was simple and enjoyful. Mr Eric Fubara was very helpful and made me feel comfortable with my purchase. He was not pushy at all and I truly appreciate that. Thank you to Mr Fubara for his follow up after the purchase as well.

annabellevdeleon

Dec 17, 2009

On November 27 I bought a 2010 Nissan Altima from your dealership. Mr. Joe Talbot was the salesperson that attended us. He was very attentive, knowledgeable and very professional in meeting our expectations on vehicles that my father and I bought. He has continued to make sure that I brought back the vehicle to insure that all the prep-items were taken care of. My dad is very pleased with the service that we have received from all the personnel that attended to us. Thank you and continue the good work.Annabelle V. DeLeonSan Antonio, TX

bsans

Dec 17, 2009

this was the easiest car buying experience. keith new what we wanted as was able to get it for us. we love our new altima and would recommend ancira and keith to everyone that we know. thanks for the great experience and i will definately be back when i need another vehicle.

kilad83

Dec 17, 2009

As a first time car buyer and buying a really expensive car I was just worried about spending too much money on a car but the expertise of the employees made me feel better about it. They know how to sell cars and they don't pressure you to buy a car. They will really work with you to find a car of you choice and price range. The only thing I am concerned is that the final price on the car was not much lower than the sticker price. It would have been nice to get a big discount.

lorisear

Dec 17, 2009

my husband and I had a really genuine experience at ancira. We were treated fairly and maury was really helpful and not too pushy. He seemed to have a solid interest in our needs and we felt very comfortable. We are happy to refer Maury to our friends and family.

murrano1

Dec 17, 2009

I enjoyed working with Hong Liao when purchasing our new Nissan Murrano from Ancira. He helped us when we were trying to decide between the car we purchased and some we were looking at at other dealerships. He was able to answer our questions. Hong was very professional and helpful. Thanks.

nofatboys

Dec 17, 2009

Easy and enjoyable to work with. No hard pressure sale just made sure I had what information I needed and wanted. Very Professional. I would come purchase from him again. It is nice to know that there are still some honest used car sales people. Very positive experience

nrmorgs

Dec 17, 2009

I am from out of state and just purchased my first car on my own and wanted to find a dependable, honest, friendly place to have my new car serviced. A co-worker recommended Ancira to me and I was pleasently surprised at the servie I received. Every step of the way was another friendly face asking how they could assist me. Each visit Robert makes sure I'm happy with the service, goes out of his way to come and talk to me and make sure all of my questions are answered. I have and will continue to recommend Ancira. Robert, you rock! :)

olivia11

Dec 17, 2009

This was my first experience picking out and purchasing a new vehicle all on my own and I was very surprised at how easy Sipriano made my experience. I was made to feel comfortable and at ease. He made it very easy for me to ask questions and was very patient and understanding of my needs. I will recommend Ancira Nissan to everyone and will have them ask for Sipriano spefically. I love my new Exterra and can't imagine having gone anywhere else. I also want to mention a special thanks to the internet and finance personnel for making things even easier the moment I walked in the door.

phi229

Dec 17, 2009

My experience with Pual was a very good one! We did most of or negotiating over the phone even, so no ones time was waisted. All questions that i had he answered or got answered. The prices were very competitve and they even took the extra step and thru some extra things for the vehicle that I purchased, and it was used. Thanks again,Jonathon

Ritchie1502

Dec 17, 2009

Best Sales Person I have ever met. He answered all my questions and provied me with all the info on the car. Also had me met the service center. They were will to work wiyh me on the price of the car and show me the differance on the models. Show room was fantanic

sheaburgess

Dec 17, 2009

The buying process was simple. From time of selection to finance was quick. The sales representative was very informative on Nissan products and other comprable autos. I am very satisfied with the customer service and vehicle. The sales rep was excellent.

truitt323

Dec 17, 2009

Bob worked very hard to get me out of the vehicle I was in. All other dealers I went to did not want to make the effort. I highly recommend going to see Bob at Ancira Nissan. The finance department also worked very hard to get me a good rate with minimal down.

80sGirl

Dec 16, 2009

I have been to this dealer and had Bob as my sales person on all three vehicle purchases from Ancira. I am hooked on both Bob and the Nissan make. I have loved all my vehicles that I have purchased and they have ranged from car to SUV to minivan. Each and every one of them has been an awesome vehicle. Bob is the most friendly and well versed sales person I have ever had the pleasure of working with, I have recommended family and friends to go and see Bob because of his knowledge and overall friendliness and making you a good deal. He will be my sales person for life!! In short if I have purchased 3 vehicles from here and been happy, why go anywhere else!! To Ancira and all the staff. Keep up the AMAZING work you all do. Cya again soon!!!Yvonne

casiano

Dec 16, 2009

My family and I have shopped with Ancira Nissan for several years, and have purchased more than than six vehicles from Bob McFadden. We have always felt we were dealing with a professional automotive consultant. We never felt rushed to make a purchase and he always takes time to answer our questions in a detailed and professional manner. We consider ourselves lucky to have found someone like Bob, who we can trust,and who pocesses unquestionable integrity, to help us with all of our Nissan Automotive needs.Vincent Casiano

ctrswt

Dec 16, 2009

I went in to look at a 2010 Nissan Maxima and although I was just doing research and getting a feel for the vehicle I was not pestered by the sales staff. Paul Knoblock was helpful and attentive without being intrusive. He was the epitome of professionalism. Even though I was not prepared to make the purchase at that time, if I decide on a Nissan of any sort I will be back to see Paul at Ancira Nissan.

elisalop

Dec 16, 2009

The salesman was very nice and very freindly. He took his time with us and showed us every car we wanted to see. He also made the best deal for us. We had been trying to buy a car all day with 3 other dealerships and he never stopped trying to get us the car we wanted. It was late when we left but it was worth it. I will recommend Hong and Ancira to anyone that wants to get a car like ours. Thanks and Merry Christmas.Forgot, we just went back to pick up our plates, we preferred to pick them up instead of having them mailed. We had a few questions and Hong answered them. took us over to the Service Dept and introduced us. The service dept took care of our concerns and we wereout of there within 15 minutes. Thanks for great salesman and great service dept.

idanava

Dec 16, 2009

My name is Ida Nava, i came to the dealer to look arround for a car, infact i was shoping for 60 days. the salesman at ancira nissan Mr Ghassan was very helpfull and nice aslo very knowledgeable of his producs. basically he makes it very easy to purches a car, it was free of stress. i am very pleased and happy, i will recommend this dealer to every one i know

ken.huffman

Dec 16, 2009

Tyson went out of his way to be extremely helpful during every visit. He was very professional and seemed to know the product very well. The whole team were very professional and knowledgeable. A very pleasant experience. I would definately refer Ancira Nissan to others.

lholson

Dec 16, 2009

Great personal service!! Would definately recommend to my friends! Paul is one of the most friendly and personable sales person I have come in contact with. He made sure I was taken care of. Paul is an asset to your company. I will only deal with him for my next car purchase.

mburnette

Dec 16, 2009

My wife and I were both very impressed with the over all service we received from Ancira Nissan. Maury Burnett was our sales person and he did a great job in educating us on the different vehicles and helping us find exactly what we wanted. During our entire experience with Ancira Nissan we were treated in a kind and respectful manner, and I would certainly return to this dealership for future purchases.

newcarjanet

Dec 16, 2009

Yogin obtained a Tuscan Sun colored Altima for me, when the one I was looking at sold before I could purchase it. He worked with me and kept me informed of his progress.Purchased my previous car from him. He is always friendly. He has followed up since the sale, and put on the new plates.

pedrogonzales

Dec 16, 2009

It was a great overall experience. Paul Knoblock was an excellent Sales Associate and have referred freinds to visit Ancira Nissan and Speak to Paul Knoblock for help with a possible new purchase. I am also satisfied with my recent Nissan truck purchase as well.

RANOO

Dec 16, 2009

I PULLED INTO ANCIRA NISSAN,MR.HONG LIAO WARMLY GREETED US AND WE STARTES DISCUSSING WHAT WE WOULD LIKE,MR.HONG WAS VERY HELPFUL.HE ANSWERED ALL MY QUESTIONS.HE HELP ME GOOD PRICE AND FINANCE,I PURCHASE 08 ESCAPES.KEEP UP THE GREAT WORK MR.HONG.I HIGHLY RECOMMEND ANCIRA NISSAN TO EVERYONE.

rattler_02

Dec 16, 2009

Shopping with Ancira Nissan was a wonderful car buying experience. Our sales person, Bob McFadden, was extremely helpful and knowledgable. He was able to answer all of our questions and made sure we were able to purchase exactly what we were looking for. I would recommend Ancira Nissan to anyone who is in the market for either a new or pre-owned vehicle.

salink

Dec 16, 2009

keep up the good work varry happey cotmuer everthing was good and ill go back ther any time i wellsend lots of pepal to ya ll and i will buy all my cars from there so keep up the good work and pepol well keep coming back to buy some more car s from yall

althaus

Dec 15, 2009

Robert Wilkens has always provided excellent customer service. He is caring and honest. He has taken care of our needs on several occasions. The service has been fast and completed on time. We would definatly recommend Ancira Nissa to our friends and family.

alyssa15

Dec 15, 2009

I would definetly recommend this dealership and the sales person we dealt with. He made us feel very comfortable with out the hassle like other dealers we have dealt with. Eric was also very knowledgeable of all the cars we viewed. He was very patient and understanding towards our decisions. What made us feel even more comfortable was that he talked to us as if he knew us from before. His small talk made it easier to relate and decide that no matter how long it took we were going to stick with him to purchade a car.I appreciate all the help we received at the dealership everyone was so friendly

carjunkie

Dec 15, 2009

I've bought 6 cars/trucks...Honda Civic, Mitsubishi Rodeo, Nissan Frontier, Chevrolet Tahoe, Chrysler Town and Country, and Nissan Xterra all from Ancira Nissan and Bob McFadden over the years and I keep going back to him. He's very knowledgeable, fair, and honest.

chsejman

Dec 15, 2009

I came to Ancira Nissan because they were the only dealership in San Antonio that had the specific truck I wanted on the lot. I had not read any reviews or really even researched any further than the truck I wanted. The day I went to the dealership it was about 37 degrees and windy outside. As I was pulling up I saw a group of salesmen huddled around the corner. Needless to say none of them looked like they wanted to budge from the corner and come help me except for Maury. Maury was brave enough to bare the cold and come assist me. Long story shot I drove off the lot that day in a new truck. Thanks Maury. On the flip side I did have to wait quite some time to see a finance consultant to sign the papers. I felt a bit undercut on the trade in but it was better than dealing with the hassle of selling it my self. I did have to return to the dealership to bring some items for the car I traded in. When I arrived I went to the receptionist and told her what I was there for and because my salesmen was not there they seemed to act as if they were completely helpless. Eventually they came around and did something about it. Overall I would say its a good dealership and if your looking for a salesman without that sleaseball attitude I highly recommend Maury.

Edward Migdalski

Dec 15, 2009

To Ancira Nissan We recently purchased a new Nissan Versa at Ancira. When arriving there my only interest was to look into Models and Pricing. However upon your salesman Anna Ofsdahl introducing herself we felt very comfortable in speaking with her. I would really like to tell you that Anna is a true professional in her field, and also that she was very straight forward in her answers and her attention to our needs and I think she really made the sale for us. Ancira Nissan is very fortunate in having salesman of her caliber in your employ.I have been a previous owner of 3 other Nissan cars, and as always this sales has once again been a pleasure due to Anna's expert handling. Thanks Once AgainEdward & Lois Migdalski

Gary R

Dec 15, 2009

Overall I was very pleased with my experience at Ancira Nissan. Jaime Gonzalez seemed very knowledgeable about the Chevrolet Avalanche which was surprising at a Nissan dealership. He pointed out several features that I was not aware of even after having already owned an Avalanche. The dealership itself seemed very willing to work with me and we arrived at a price easily. I did think I spent way too much time signing the final papers and the finance manager Ruben Rodriguez seemed way too pushy with trying to sell me an extended warranty. He kept offering different versions and prices even after I repeatedly told him I was not interested and wanted to move on.

hlroles84

Dec 15, 2009

This was the best vehicle purchase experience I have ever had. I found the perfect vehicle for a fantastic price. My salesman was the best I have come across; he got the deal done and fast!!!!!!!!!! I recommend Bob McFadden to any and everyone in the market for a used vehicle, not only Nissan, they have a wide variety.

kakogzz

Dec 15, 2009

Excellent Job! Both Sales people were helpful and friendly, so I would definetely recommend anyone to go and buy a truck from them....even their boss was very very nice and took care of us as customers. Next time I need a car I would definetely go back

MYBBTX1229

Dec 15, 2009

WE WENT TO BUY A NEW NISSAN TITAN. WE HAD A GREAT SALES PERSON ERIC FUBARA, HE WAS VERY FRIENDLY .WE TOLD HIM WHAT WE WANTED AND WHAT WE NEEDED OUR CAR PAYMENT TO BE AT, AND HE GOT IT FOR US. WE WILL BUY OUR NEXT NEW CAR FRON ANCIRA. I WOULD REFER ALL FRIENDS AND FAMILY TO THE ANCIRA FAMILY. OUTSTANDING FINANCING DEPARTMENT. RICHARD AND MARLENE SNYDERHONDO TEXAS

rl27rl

Dec 15, 2009

Since I could not get a new car because I was still a poor college student at the time, I was looking for a used car since I was graduating from college, they both did what they could to help me get a good used car for a resonable deal and they did.

robert312

Dec 15, 2009

My name is Robert Bath i purchased 2010 Nissan Rogue form Ancira Nissan i would like to really thank every one there for helping me locating the car i want the color and get it in a short time even being patient to hold the car till i got back from my vacation my sales person even picked me up from the airport on time it's was a great experience,easy purchase and friendly environment thank you guys i would certainly tell and recommend this dealer to all my friends.

Sixelves

Dec 15, 2009

Dealing with Ancira has been a pleasure. I have purchased two Nissan Frontiers from Bob McFadden at Ancira and haven't been disappointed. Bob made sure that I got the truck I wanted with the right features. The entire process - (both times) went both quickly and smoothly. All my service matters have been taken care of promptly and efficiently. I'm already looking forward to seeing Bob for my next vehicle!

wbmontez

Dec 15, 2009

My wife and her sister were looking at a reliable new car for their mother. Mr. Fubara helped very much in this search. They also looked at a nissan at the Gunn dealership, but Ancira offered a better deal. My wife and her sister were very pleased with Mr. Fubara's helpful assistance and friendly demeanor.Bill Montez

093381203992

Dec 14, 2009

From the moment we arrived at the dealership Jack Clarkson approched us with great enthusiasm and professionalism; ready to assist in every possible way. Jack provided quality service and met our needs in every way. He is defenitly an asset to the Ancira Nissan Deaership. We truly thank him for all of his efforts and greatful for the excelent follow-up. He honestly cares for his customers satisfaction. "Thank You Jack"

aide12

Dec 14, 2009

My dad and I enjoyed very much buying a car at Nissan Ancira with Sipriano. He has a great humor and very good knowledge about the cars he's selling. His bilingual skills helped my dad understand really good since he only speaks spanish. The staff was friendly as well, they even gave us chicken!!

ALH115

Dec 14, 2009

This was a very pleasant and positive experience. The staff was friendly, professional and courteous. I would recommend buying a car from Ancira Nissan to friends and family. I am a very indecisive person, and the sales rep was very patient and not pushy. We will be repeat customers when the time comes to buy another vehicle.

altimahappyuser

Dec 14, 2009

Hong was really professional and did listen to our requirements both on the car features and price. It was really a great experience with him. I went there after the I got my vehicle and Hong was really helpful and answered all my questions. I would definitely recommend him to my friends. Thanks

b onacki

Dec 14, 2009

Took the time to call us back on a few occasions. Was VERY cuurteous and Professional. Not pushy. also discussed common interest with me which made me feel more comfortable. would reccomend Mr. Olivarri to other collegues and Ancira Nissan as well. Sincerley.... Mr. Onacki

cmcox

Dec 14, 2009

I had nothing but a great experiance at Ancira especially with the sales representative Jesse Hernandez. I told them exactly what I wanted and what I could do and they made it happen. No hassle or back and fourth with price games. I would definatly recommend Ancira to anyone who is looking to purchase a new or used car.I will definatly go back to Jesse when I purchase another car.

coachcox

Dec 14, 2009

Our experience was one of the best we have ever had dealing with a new car purchase. Jesse spent time with us and gave us the chance to ask questions. This purchase was a big deal for us because this vehicle was something we were purchasing due to our new son. He was so helpful with vehicle safety, warranty information, after purchase servicing and gave us such a great deal that my brother and sister purchased 2 more cars from him over the next couple of months. Jesse truely changed our outlook on going to a traditional dealership. Anyone can stamp a price on a car but it takes great sales associates like Jesse to keep people coming back.

David L. Bradney

Dec 14, 2009

Mr.Knoblock was very knowledgeable of the product. He considered all questions relevant,eager to please, giving us time to make considerations. We had an overall pleasant experience. Paid less money than our previous purchase. Will buy another Nissan.

K. Craig

Dec 14, 2009

Paul Knoblock is the greatest sales person that I ever had the pleasure of dealing with. He is a great asset to your company and a wonderful person whom my family and I will always come back to when ever in need of a vehichle. His knowledge and competency is just a few reasons that we like him so much. He is the best!

mccabe.greg

Dec 14, 2009

I would like to thank Paul Knoblock and Jimmy Guerra For the wonderful customer service that they gave my parents when they came to Ancira Nissan on IH10 and Huebner. My father recently under went knee surgery and was not able to get around the dealship with ease. Paul was very accommodating to my father by bring several vehicles for them to look at and test drive. When my parents settled on a vehicle, Paul gave them the best price possible without playing any games. I will recommend all my friends and family looking for a car to go see Paul.

MDLP

Dec 14, 2009

Mr. Maury Burnett was my sales representative, he was very courteous and friendly. Mr. Burnett made me feel at ease and relaxed during the whole sale transaction. Mr. Burnett was also knowledgable of the product I was interested in buying which was the 2009 Maxima, the test drive was awesome and all the features and options were presented and explained where I felt confident and got excited about purchasing the vehicle. Mr. Burnett has made follow up calls since my purchase to see how the vehicle is running and see how I'm doing. If I have any concerns, Mr. Burnett will assist me, will even call Nissan customer service on my behalf. Mr. Burnett should be commemded for a job well done and his bosses should be proud that he is a member of the Ancira Nissan family. Mr. Burnett's professional and I care about my customer attitude represents Ancira Nissan well and puts the dealership on a high pedestal. Because of my experience with Ancira Nissan and Mr. Burnett I highly recommend the dealership to family and friends. Thank you Ancira Nissan and Mr. Burnett.

morenochristine

Dec 14, 2009

My husband and I went to Ancira Nissan to buy a car because we had previously bought our Jeep from Ancira and were very happy with the process. When we arrived Jim helped us out as well as Sippy and we were directed to the exact car that we where looking for. That night we stayed until around ten or so but where not able to reach an agreement, however Sippy and Jim both made us feel as if they were doing all they could. The next day we went back & within less than an hour we were already being sent to financing!! I was happy that I did not feel pressured into buying the car and was even happier that we came to an agreement quickly. From the first time we stepped into the dealership until i recently went to pick up my liscense, the experience has been more than pleasant. I will refer family and friends to Anicra Nissan.

mskloss

Dec 14, 2009

My experience at your dealership was outstanding! My sales person worked hard to make the deal that I wanted happen. The floor mats were not in the vehicle at the time of purchased, so therefore were delivered to me at my place of work. Overall experience was great!

oscargarza

Dec 14, 2009

I have bought my vehicles from Ancira Chevrolet(Chev.2500 and Tahoe) and was really pleased with their services. Before that I had a bought a 1998 Chev. P/U in Laredo and soon after that I was on a trip to San Antonio where my vehicle completely stopped. Not knowing what to do I called Ancira and they picked up the truck and towed it to their dealership on Bandera. Before the end of the day I was out and on my way back to Laredo. I liked the way that they treated me and later on I bought the two vehicles which I still own and use for my out of town trips. This years my daughters decided that they needed new vehicles so I decided to visit Ancira Nissan knowing that they would probably treat me right. I had checked several models including Chevrolets Traverse and Impala. I decided to check out the Nissan Altima. When I first visted the dealership right before Thanksgiving I was met by Mr. Joe Talbot and he never left our side. I had to return to Laredo for Thanksgiving but promised to return right after Thanksgiving. On that Friday we returned and again Mr. Joe Talbot was waiting for us. Mr. Tim Trimmer insured that we stayed interested in coming back and buying a vehicle. Mr. Talbot took care of us just like I expected an Ancira employee to do. Later that afternoon we visited with Mr. Jimmy Guerra(Finance) who prepared all the paperwork that was needed for us to walk out with two Nissan Altimas(one for my household in San Antonio and the other for our household in Laredo, Texas). Mr. Talbot has followed up several times to insure that we return with the vehicles to take care of prep items. I am very pleased with the service. Merry Christmas and Happy New Year

PAUL CLEVELAND

Dec 14, 2009

This automobile purchase was my most enjoyable one in the last 40 years. Mr. Abulehieh had great knowledge of the product I wanted and listened to the options that I wanted without trying to "upload" my purchase. He found the exact car, which was prepped as I had requested, and was ready for pick-up on time. I particularly liked the fact that there was no hard closing tactic, and my price was met with a minimum of stress and unpleasant pressure.

WandaGuntz

Dec 14, 2009

This was my second purchase of a Nissan from Ancira. I purchased a new Maxima in 2004, and my sales representative was Tony Guerra. Tony was exellent and I had determined already that I would be a repeat customer when the time arrived. Tony was no longer employed at Ancira Nissan when I went back to purchase my 2009 Maxima. Maury Burnett was my sales representative, and I can honestly say that I will again be a repeat customer, as Maury exceeded my expectations as well. The overall experience was very positive. I have already recommended Maury to several of my friends.

willr

Dec 14, 2009

Purchased a Nissan Maxima - Yogin Trivedi was the salesperson and he did a great job - he did not try to push me into anything I did not want but did a great job listening to what I wanted and getting me into a car I like - Yogin did a great job! All of the personnel were very helpful, and it was a great experience.

pi

Dec 8, 2009

I took my vehicle in for an alignment and rotation, got it back and had same problem as when I took it in! They couldn't show me the before and after specs from the alignment so how do I know they even did it?? I spent ALL DAY try to get it straightened out and finally left 11 hours after taking the vehicle in for a SCHEDULED appointment. I got home and called a friend that is a mechanic to find out that half of what Robert Wilkens told me was a LIE!! I would NEVER suggest this dealership to anyone and would encourage anyone that received poor service to contact the Federal Trade Commission or the Texas Attorney General's Office, both of which investigate fraud and consumer protection allegations.

mrmathistx

Nov 28, 2009

I hit a pothole and bent one of my factory rims, Ancira got me back on the road as quickly as possible. All the employees are very welcoming and empathetic towards my needs. I would highly recommend this dealer at ALL levels. From the purchase of my last 2 vehicles from them they make it impossible, in a good way, to go anywhere else for my automotive needs.

1bigbadwolfe

Nov 19, 2009

I would definatley recommend Ancira to a friend. I felt as if Fernando was waiting for my e-mail and personalized my experience. Response to my questions and concerns were much faster than I had expected. He helped me find the features I needed most in my car and advised me how to get the most for my money. I have never had such a great experience purchasing a car.

retiredlady

Jul 30, 2009

I had a very unusual experience at Ancira Nissan. I went in to look at a new vehicle and even did a test drive. After the test drive, the salesman took me back inside where there are a group of tables and chairs with lots of folks waiting for their vehicles. He proceeded to start asking personal questions, name, address, phone, balance on my trade in, where the car was financed, etc. I kept whispering as I did NOT want all my personal information available to others who sitting around. There was absolutely no privacy. I kept whispering so he would get the idea that this is not something I want everyone to know about. Then he went off to talk to the manager... you know the routine... well, then he came back out and proceeded to tell me that they would not give me Blue Book or NADA value on my car because it is a GM car and "we don't know what is going to happen to them" (in earshot of everyone else waiting in the room). It was very unpleasant experience and they showed no consideration for maintaining any privacy regarding personal information. In this day of identity theft, I would think asking personal questions should be done in a private situation. I was definitely not impressed with their manners or protocal regarding privacy issues.

honesta

Nov 5, 2008

I went to this dealership several times to get the regular oil change or tire pressure adjustment. Except for the first visit, the waits for all the 3 visits since were extremely long. The one time before last, they totally forgot to perform the simple oil & lube and had my family waited some 3 hours that they offered to give me that service for free. This latest round, they pulled my car to the back 30 minutes after I arrived & put in the order. And once again, the rest of the time, the car just sat there in the back corner of the building out of the open view for over 2 hours that I had to walk up to the manager to ask WHEN will my car get done. He immediately responded that it was already in the shop and should take no longer than 15 minutes. Sure enough, my car then got driven in for service few minutes after I inquired for oil & lube and tires rotation. Within 10 minutes, it was ready. I swore then & there that I will NEVER bring my car back to this dealership (ANCIRA NISSAN) again nor will I purchase any vehicle from ANCIRA for their INCONSIDERATION of my time and their INDIFFERENCE to their customers! If a simple job do not get done promptly and manager is a liar, do they think I would bring my car in to get worked on at their place with a more complicated fix??? Save your time and take your car elsewhere but here! Sales was UNimpressive and Service simply was Horrible!

altimalover

Apr 28, 2008

My experience with Ancira Nissan was a very pleasant one, the salesperson did every thing humanly possible to make me comfortable with the sale process, he wasn't pushy, treated me with courtesy and honesty, the managers were excellent, i couldn't have gotten a better deal any where else on this planet. I highly recommend Ancira Nissan to everyone. Ancira Nissan You Rock!!

schaeffer

Mar 23, 2008

I had bought a 2008 Nissan Altima. Several months ago. I love the car. However, i just received a phone call from Mickey a new salesperson,stating that Jake had left and now he was the new salesperson. He wanted to know if I knew anyone that was looking for a new vehicle. i said NO. He continued and asked for names of 5 of my friends anyway,after I told him No one was interested in buying a car. He BEGGED me for names and phone numbers to solicit my friends. I finally told him "What part of NO didn't you get?" I would have recommended Jake but not this new guy. He is too pushy. Wasting my time on my cell phone and during the day!!! DO NOT EVER CALL ME AGAIN!!!! Nissan is a great car, please revamp your sales force.

afonda

Sep 26, 2007

Sold me a 2003 Altima SE with VERY questionable history then tried to blow me off...watch out for service advisor named Tim, he's a liar and a hothead. Karla is the salesperson that sold the me the vehicle .