All Star Kia East reviews

Brittany

Mar 28, 2016

After having my car for 2 years, I brought it in for a service visit. The representatives and technicians were very informative and helpful throughout the appointment. Nothing was done to my car without my full knowledge of what was going on and I really liked that. All in all it was a great experience.

Enos Fife Jr

Mar 17, 2016

The service was fast and well done. I was very pleased and will have the service department here do all the work needed on my car.

Anastasia

Feb 25, 2016

Jeremy Jeter made my car buying experience wonderful. He was very helpful and followed through with every question I asked. I appreciate his wonderful customer service.

Lisa Brouillette

Feb 25, 2016

I have all my maintenance done at the dealership. Everyone is so friendly. It is a pleasurable experience rather than a chore.

Terry Rastanis

Jan 22, 2016

The service dept at All Star Kia on Florida Blvd was so professional and such a clean Faculty. They did a great job of serving my car

Becca Williams

Dec 29, 2015

The guys at service are great, although I do miss the old guys that used to work there. You have my repeat business because of them. On this visit, the mechanic recommended an oil change, but you just changed my oil two months ago, so that makes me leery to accept what they recommended. Was it looked at or were they just trying to up sale? Any way, the guys were nice, but I sure miss the old crowd.

Kevin Collins

Dec 18, 2015

Gave us rental took care of everything. Called w updates etc.

Enos Fife

Dec 2, 2015

It was a pleasure to deal with this dealership. They were so helpful and cared about getting our business..

Toni Poland

Dec 2, 2015

When I pull on the lot it didn't take a minute before Adrian Jones came out to help, he walk with me and my sister we talk about alot of cars and the price, he didn't try to sell me something out of my budget, him and her account manager work with me on my monthly note, I was a little scared but God assured me that everything will be alright, Thanks to my team at Kia motor, on Florida.

Richard Graves

Nov 30, 2015

Wonderfull did not have to wait long very informative

Louis B

Nov 30, 2015

Very friendly staff, easy to deal with. worked hard to give us a deal we couldn't pass up

Peggy Vaughan

Nov 20, 2015

The wait was a little long, but ok. I understand that there were other cars with the same recall that had to be taken care of also. I needed a part for my windshield fluid sensor, and they did not have it in stock, so I will have to come back another day. There was plenty of coffee, and magazines to read to make the wait pleasant. I never have a problem with the service department at KIA EAST.

Bobby Kidd

Nov 12, 2015

Had 12:00 app. was told take about 1 hour at 12:50 was done.

Gregory & Veronica Victorian

Nov 11, 2015

My husband and I went to KIA of Baton Rouge with the intentions of buy a KIA SOUL as a retirement car to travel. I thought that it would take at least two days to get everything in order for the purchase to be completed, but too my surprise it only took several hours. The sales representatives were very courteous and had our best interest at heart. My only complaint was the dealership did not have a sufficient number of cars to choose from. There should have been at least one of every color offered in that make. The color we chose was not the one we had our heart set on but our first road trip was indeed exciting. My car is a Mercedes Benz SUV but I now think his car can be the Benz and my car will be the KIA SOUL, it is just that comfortable.

Tanya Varnado

Oct 29, 2015

My service was very good & the staff was very helpful with everything!!

Tanya D Varnado

Oct 29, 2015

I had a wonderful experience & everyone was very nice & friendly!!

cjacksson

Oct 28, 2015

the work we had done was done well , and in atimely matter

Randall Youngkin

Sep 30, 2015

Always friendly & helpful *****************************

B. Reese

Sep 24, 2015

I had an appointment for an alignment and it was done in a timely manner. The service associate was helpful and courteous. I had just purchased a new phone the day before I brought the car in and it had to be paired to the car. I had no idea how to get it done but the service associate said a technician could do it for me. I thank Ben so much for how fast he got it done.

Kendall Theunissen

Aug 17, 2015

Fast friendly fun. Very relaxed and quality people and work.

Glenda Bennett

Aug 10, 2015

worse service I ever received. Will never go there again

Janet

Aug 1, 2015

Made an appointment to have my oil changed,the employee that made the appointment for me was very professional. Made it to my appointment for 10 as schedule. The employee greeted me as I was stepping out of the vehicle, asked how can she help me. I explain to her what I came for. Everything was great didn't have a long wait at all. Thanks All star Kia and employees. Looking forward to purchasing my next Kia with you all.(Florida Blvd)

Satisfied repeat customer

Jul 30, 2015

I Had made an appt for oil change for 9:00 am. Arrived at dealership at 8:40 to give staff a window to get me in on time. Car was taken back to service area immediately approx 1 1/2 hours later I spoke to the service representative inquiring about the long wait to just get an oil change. Response was "it should not be much longer". Needless to say I was upset. I think they forgot I was waiting on my car. I have used this dealership exclusively for all my service, and have been in and out in record time. This was just an exception to the norm, and I will be using them in the future. The service rep was very apologetic and at check out I was given consideration for my long wait. Thanks all star Kia east. Exceptional customer service.

Janie Craven

Jul 22, 2015

Service was excellent they help me out on a Saturday at 3:30 so close to closing time and were so happy to do so I felt great and very greatful because only Kia could replace my battery, I would have been stranded all weekend, mush thanks

Terry Rastanis

May 4, 2015

Very good great sales personal very friendly reminder

Latoya D.

Apr 28, 2015

Danyelle was awesome and very polite and sweet keep her around please!!!!!

Seanzie

Apr 27, 2015

We needed service on our 2015 Soul. Set up an appointment very quickly. The waiting area was nice, and they were very quick with getting it back to me! Definitely a place to bring your Kia.

Rosemarie Wissenbach

Apr 15, 2015

They were very helpful and professional. I needed to rent a car and since there were none available in the Baton Rouge area they let me use a loaner. I really appreciated that.

Quention Lockett

Apr 8, 2015

Was told that the part I needed was "missing" from my car! Brought my car new with no miles on it in August on 2013. Never had anyone else touch it, my power ports stopped working two weeks ago and they tell me that they are MISSING? Not blown, fried or broken but MISSING! SMDH!

Vanity

Apr 8, 2015

My experience with All-Star Kia was great. The staff assisted me any way that they could. They made me feel very welcomed. I was very pleased about the 2014 car I purchased and the price was very reasonable. I was also pleased about the service that was done on my car. My wait time was very short and the staff made sure I was comfortable as I waited for my car to be serviced. All-Star Kia is the best!

Sheryl Albin

Apr 7, 2015

My service experience was great. The service advisor went above and beyond to make sure that my needs were met while my car repairs were being completed.

MaryA

Apr 1, 2015

Bought my 2006 Kia Sedona Van new in March 2007 and have had no problems with it other than normal servicing, except having to replace the battery more often than normal. I have visited both locations of Kia for servicing and have always found the people very courteous, helpful and efficient and would not hesitate to purchase another Kia product. Got there an hour before my appointment -- was prepared to wait -- but took me right away -- loved it!

cedric

Mar 26, 2015

Great repairs, and speedy. I am always happy when I leave the shop. Personnel are very friendly and knowledgeable

thumper

Mar 3, 2015

I went in to get an oil change which the service department is always amazing, I wanted to test drive a car while I was waiting and ended up with a new car

Tim

Mar 2, 2015

The buying experience was easy and pleasant. I will return to all star kia east for my next car

Brittany R Wilson

Feb 9, 2015

I experienced a bulge in my tire. I was unaware of the coverage of the warranty I purchased until I called the service department who explained everything to me. I was then able to make a same day appointment to have the tire replaced. Very great customer service!

Whitney mitchell

Dec 31, 2014

My experience here has been awesome. Paige N. has been very helpful and patient throughout the whole process since day one. She helped with me finding and purchasing my 1st car. Even when the bank denied the first car she never gave up, she continued the search for me. She has awesome customer experience and I recommend everyone to go see her about a car. Thanks again Paige.

R.B

Dec 30, 2014

I had a great experience at All Star Kia. My customer rep Paige did an outstanding job. She answered all my questions and was easy to work with. I would definitely go back for my next vehicle purchase

Samantha boden

Dec 15, 2014

I always go to kia for my oil changes and everyone is always so nice and friendly.

CatherineDauzat

Dec 15, 2014

Wonderful, quick, professional,Pleasant , courteous

Vanity06

Oct 14, 2014

I love my car, but the only flaw I have is that it was bluetooth compatible where I can answer my phone and control it from the steering wheel. I also wish I had a sunroof, but other than that I love my Kia Rio!

LL from Northshore

Sep 1, 2014

All Star Kia East was a pleasure to work with. The vehicle described on CARS.com was exactly as advertised. They made my buying experience a joy & easy!

"Patricia L" Animial Lover"

Aug 19, 2014

Last visit took car to dealership to have the oil changed and have tires rotated. I took to dealership as I felt since it was time not only to have oil changed the tires would need rotating. Felt would be handled correctly by the dealership instead of another licenses company. Although I cannot complain on the oil change and tire rotation I can say was disappointed when I left dealership a few hours earlier to see they used my key lock to use on my tires. No issues with it however, I was not told they no longer had a master and searched car for my set. Again, no problems however, would have preferred they come to me instead of searching my car. Upon completion the set was not put back where found, again not a huge deal but when I noticed my lock key was not returned, I became upset. Called dealership customer service very friendly as always mentioned at the time of call that she had it as the technician brought it to her stating he could not recall which car he used the key lock on therefore, did not know which customer it belonged to. Now, to me this is bad customer awareness dealership has a technician who forgets to return property to customer wonder if same technician forgot to put back anything he removed during service. How many customers are not as organized as I am that never notice items removed from car were even removed or returned until it came time to use it and notice then it was gone. Overall customer service is wonderful but service manager needs to remind their technicians how important it is making sure any items removed from customer's car is returned immediately upon completion. Dealership did mail lock key to me per my request, taking a week to finally receive so now safe back in my car where it needs to be. Final note, if there is an item that needs to be removed from customer's car if customer is waiting they need to let customer know, had I've been told I would have gotten the key and then know to look for its return before leaving the dealership.

L. D. King

Aug 18, 2014

Our experience involving All Star Automotive was far less than satisfactory. The financing offered was ridiculous. The interest rate offered was too high. And, unbeknownst to us, their business manager kept hitting different lenders which continued to "ding" our credit while we were sitting in their lobby. If you buy from All Star, arrive with your own financing because their offerings are too high and their process was definitely not to our best interest. We were fortunate to get all of the money needed with no money down from our own bank. Then, when we finally completed the paperwork, two weeks later, we had the DMV to call All Star Automotive directly to expedite our paperwork. The DMV required 20 days to produce our paperwork to register our plates since we already had our own license plate. We know this process well because we have purchased five 'out-of-state' cars in three different states over that past eight years, and each state's dealership moved flawlessly EXCEPT, ALL Star Automotive. We also offered All Star Automotive to pay for the express mail requested by the DMV to expedite. The All Star Automotive representative asked the question, "Why would anyone buy a car here who lives out of state?" The DMV responded that it happens all of the time and All Star Automotive should have a better process in place. The good news at that time (during the phone call) was that the All-Star Automotive representative told the DMV that they would get our paperwork processed that same week. As a side note, we were told our first oil change was free. Do not think this is a 'value add' or meaningful. According to the inside windshield sticker, we had very few miles in which to take advantage of the "free" oil change after we drove the car off the lot. If we had not complained, the service department at All Star Automotive would not have honored the first "free" oil change. Forty-one days after purchasing the All Star Automotive vehicle, we called to speak directly to one of the three All-Star Automotive out-of-state processing personnel. We were directed to Kaylynn. Kaylynn did not return the voicemail call, the call of the lender, nor answer her direct line after four attempts. Then, to add insult to injury, Kaylynn had another All Star representative to call us back and state that Kaylynn would get to our paperwork the following week. I shared with the messenger that Kaylynn's treatment of me and messaged response was not acceptable. It was not until we shared we were going to file a complaint to Ms. Betty Milton and the Better Business Bureau, that Kaylynn acquiesced, returned our phone calls and stated that she would process our paperwork that same day. Overall, there was no one to push the process through. We had no advocate including the salesperson. Only excuse, after excuse was offered. Of all the choices of dealerships throughout my birth state of Louisiana, it would not be our choice to return to All Star Automotive, nor recommend this dealership to any potential buyer. The All Star Automotive dealership, from the sales floor, to the finance department, through to the back-office operations did not demonstrate the knowledge nor empathy necessary to provide meaningful customer service for us.

Peggy A Vaughan

Aug 7, 2014

I bought my 2013 Sorento in November 2012. Since then every time i have had to bring it in for service has been a good experience. The people behind the counter are always so helpful and nice. They treat me a though I am the only person there and take wonderful care of my car. I called last Saturday about my check engine light coming on. Pam told me to bring it on in and they would see what could be wrong. It was a sensor in the transmission and did not have the part to fix it. I was given a 2015 Sorento LX rental. They spoiled me with that Sorento. Your service department is fantastic. I give them all A's. I tell everyone about how great my car is and to go see the people at KIA East to purchase one. I am so happy that I chose KIA as my new car.

Ryan_Wells

Jul 29, 2014

I have been a customer with All Star for many years. The service department has always provided exceptional service and proved to operate with integrity, which, in my option, is difficult to find when dealing with repair facilities.

blessed 1

Jun 21, 2013

I wouldn't recommend this dealership to no one at all!!! These are the most unorganized people I have ever dealt with when it comes to business! I should have listened to my sister and everyone else when they told me about them. Well I hadto learn the hard way!