Alan Jay Kia reviews

Susan W.

Nov 17, 2016

The service I received was above and beyond. Marty did an excellent job with everything I needed, as well as Patrick. Alan Jay Kia should be very proud to have such excellent employees. I would highly recommend this facility.

Tom Blades

Oct 20, 2016

Purchase process was quick and efficient . Martin Rhodes sales rep did fantastic job.

M & K Gonzales

Sep 21, 2016

We had taken our 2013 Kia Rio into Alan Jay Kia for an oil change and tire rotation. To kill some time, we went out into the lot to look at cars and just window shop. A salesman asked if we were in the market for a new car. We said we were just looking. The next thing we knew a 2017 Kia Forte appeared up in the front of the dealership. Then we did a test drive and really liked the car. We had previously owned a Kia Forte, but my husband had been in a wreck in Denver and the car was totaled. Before we could come back to Florida, we had to purchase a new Kia. We then bought the Kia Rio...which was a good car. But, we really liked the Forte a lot. So we bought the 2017 Kia Forte the day we went in for the oil change on the Kia Rio. The Kia Forte is a great car...there is more room . We like this Kia Forte more than we liked the first Kia Forte. I do want to add that the salesman we had was absolutely wonderful!!! He made the buying experience the best ever. This was the easiest car purchase we ever made. The Alan Jay Kia dealership is the best. Thank you!!!

Jim s

Jul 13, 2016

Wonderful buying experience. .saleman made us feel at ease and took care of every detail. We had a 2012 kia soul before we bought the 2016..after 98000 miles all we ever did to car was routine maintenance and 1 set of tires..the quality of the car sells itself

Mary W.

May 3, 2015

Service manager, Dan Alley has been very helpful and honest on a number of occasions with even minor questions regarding my car and service. The dealership is very clean and comfortable while having to wait for service.

wilandang

Jun 11, 2013

Salesrep (Jonathan Matos) made it pleasant for my decision on my new purchase. I would definitely go back and recommend him to friends & family with no hesitation. He rocked! And loving my new Sportage. :)

wvcochran

Jul 6, 2012

everyone was friendly and very professional.they knew their job and did it well. Very helpful the transaction was made without a problem thanks to the effort of the people working there

LisaGr

May 22, 2012

Visited the dealership last month, and this is my experience, as detailed in an email I sent to Mr. Swailes afterwards. In the interim, I have also discovered that they lied to me about my credit score, telling me it was almost 100 points less than it actually is. Why? Who knows, maybe so I would think I needed to accept financing they were pushing. (I have since purchased a vehicle elsewhere.)Hi Russell,Got your phone message, but most of it was too fuzzy to understand.I'm sorry you went to the trouble of getting the car ready, but I think you jumped the gun a little. I told you the numbers/deal had to work out, and they did not.A few comments about your associate, Mr. Jones: First of all, he did NOT find me the best financing. He initially offered me a loan at 5%+; I had to ask for something lower (he must get a kickback from Suntrust). The deal qualified for 2.99 from MidFlorida, but I shouldn't have to ask for it. He continuously said he wanted me to 'be happy'. Not the way to do it.Secondly, I had a vague feeling that something wasn't 'right', but couldn't put my finger on it, since I hadn't considered a Sportage and didn't know anything about them (a dealer's dream, no doubt). I really thought I might be back to buy the car today; wanted to think about it. But after I left, I did a little research (the bane of Alan Jay, I'm sure) and the starting price they're asking is equivalent to the MSRP/dealer invoice for a new, 2012 Sportage, which we all know is NOT what you pay anyway. This information comes from multiple sources (KBB.com, Consumer Reports, Consumers Digest...). According to KBB.com, the fair market value for that car, certified and with that mileage, is $17,269. Also from KBB.com, the trade-in value on my Subaru, even with its high mileage and its 'fair' condition, is $1999-2174. So, I was getting ripped off at both ends! Nice!Mr. Jones wanted me 'to be happy' because he referenced how I would talk to people about my good or bad experience with Alan Jay Kia. Rest assured I will. I came in to Alan Jay when I was looking for my last car, and had almost the identical experience. Only tried it again because I would have thought that in 8 years, business practices would have evolved. No wonder internet sales are taking off. I realize that you get stuck in the middle between the customer and the bosses, but they need to get a clue. It's a nice car, but not 'an extra $4,000 nice'. I have no problem with businesses making a profit; that's just a little excessive, don't you think?If they want come up with a deal that's more equitable for all parties, I would consider it. If not, it was nice meeting you and good luck to you in your future sales.Regards,Lisa Greene

themoyes

Sep 15, 2011

We were greeted immediately by Mr. Rhodes and he was very friendly. He helped us with exactly what we had come in for. He knew a lot about the vehicle we were interested in and worked out a great deal for us. We had came into the dealership with certain expectations and wishes and all of them were granted.

gevazquez

Sep 12, 2011

When we came into the Kia dealership we were pretty set on buying a Ford Edge. Liked the car itself & had a good price from a non-Alan Jay Ford dealer. Martin Rhodes gave us a great presentation on both the Kia Sorento & the smaller model (the name scapes me, sorry!) We (I) loved the Sorento! A great, solid car with most of the amenities we wanted. Price negotiation turned out very well.Martin's thorough knowledge of the Kia products was a major fact in us purchasing the SorentoI'm glad we stopped in.Grisel E. Vazquez278 Bimini Street NELake Placid, FL 33852