Alan Browne Chevrolet reviews

Andrea B.

Jun 21, 2016

Great experience through and through. I was lucky enough to work with Destinee who made the car buying experience fun instead of stressful. I was able to get everything I wanted in a vehicle (and then some). Jason and Phil really crunched some numbers to make sure I was comfortable and everything worked with my budget. In return they took my custom '98 Honda Civic in on trade (by custom I mean jalopy).

Poohbear

Apr 21, 2016

"On 4/12/16 I called and asked for the sales manager and I was directed to Bradley ( I found out later that he wasn't the sales manager). I told him, we are from out of state. We asked him if the truck was still available, he said yes. We would call him later in the day. I called at 6:30pm said we were interested in the truck. I was sitting next to my husband so we could talk to him together. We discussed the truck, we were OK with the truck. We then discussed the title. We informed him that we were leaving on Sunday to go to Florida, We asked him if they would take a personal check or we could get a bank certified check in Rockford. Bradley said it wasn't necessary, they would take a personal check because they have a check clearing machine that clears the check. I then asked if we would get the title right away, he said yes. We said it was very important that we had the title so we could register the truck before leaving for Florida on Sunday. We didn't have 10-15 days to wait for the title to come in the mail. We talked to him about the price, Bradley then went and talked to the owner and we agreed upon a price. We would be there in the morning. Got there in the morning. Will was very nice and helped us so we could take a test drive since Bradley wasn't there yet. When we came back from the test drive, Bradley was there. I asked for a car fax, he had one printed. I noticed there was service done on the truck. I asked to go back to service for what they did to the truck. The older gentleman in service was very nice and printed everything that was done to it. As soon as the service door shut, I was reading all the service records at the same time Bradley was reaching over and touching my husband's shoulder and trying to shake his hand "We have a deal right?" My husband said OK, but he knew I was still reading the service records in case there was something that we didn't like - we haven't signed any paperwork yet. Bradley immediately ran around us and raced to his desk to start the paperwork. He seemed like he was rushing us for some reason. We came back and sat at his desk to wait for financing to do paperwork. They called us over. We started to get into the paperwork. I immediately asked about getting the title today. He said we don't do that here. My husband looked at me and said we were lied to. The gentleman with the beard walked over and we explained to both of them what Bradley had told us that we could get the title today and my husband said he lied. Bradley came over and said he never said that. He lied right to our faces. My husband walked out, he has severe high blood pressure and can't get angry. I stayed and tried to explain that we wanted the title today so we could go home and register the truck before we go down to Florida on Sunday. They said I wouldn't get the title right away any way. I said in Wisconsin you can go to the DMV and register the vehicle and get the printed title at that time. They didn't believe me and were going to look it up. The man with the beard said that he thought we were pulling a scam. I could not believe he said that. Bradley should never have lied to us. Then they were accusing us of pulling a scam when we had the money. We are both retired and moving to Florida. Older people shouldn't be treated this way. To us, the people that were involved should not be dealing with the public and even maybe should be fired for treating us that way. We were lied to and then accused of pulling a scam. Is that how they treat their cash paying customers?"

Dustin

Dec 17, 2015

great dealership, just way too overpriced junk cars, i purchased a 1991 gmc sierra from here and a week later it was broken and needed over 10,000 in repairs.

caddy daddy

Oct 21, 2015

Most of the used cars there are JUNK, spend your hard earned money elseware

MeganN

Jul 12, 2015

I went into the dealership without a clear idea of what I was looking for in my next vehicle. My husband and I were first greeted by Derek who was so knowledgeable, kind, and patient with me as I checked out and test drove several different options. He helped me narrow down my search by balancing what I liked with what I could afford. He was not pushy and worked hard to accommodate our needs. After meeting with Derek, we knew we wanted to do business at Alan Browne. When my husband and I returned a few days later, we worked with Destinee who was just as great. She already had an idea of what we were looking for and helped us to finalize our decision. She was simply delightful to work with and made the car buying experience less stressful. The owner, Phil, was able to get us a great deal and we left as very happy customers. Throughout this experience, we also had interactions with Adrienne, Jason, and Jim. We were treated with kindness and respect by everyone. This group goes out of their way to make the customer feel welcomed, cared for, and satisfied. We will definitely return to Alan Browne for our next purchase.

MeganN

Jul 11, 2015

I went into the dealership without a clear idea of what I was looking for in my next vehicle. My husband and I were first greeted by Derek who was so knowledgeable, kind, and patient with me as I checked out and test drove several different options. He helped me narrow down my search by balancing what I liked with what I could afford. He was not pushy and worked hard to accommodate our needs. After meeting with Derek, we knew we wanted to do business at Alan Browne. When my husband and I returned a few days later, we worked with Destinee who was just as great. She already had an idea of what we were looking for and helped us to finalize our decision. She was simply delightful to work with and made the car buying experience less stressful. The owner, Phil, was able to get us a great deal and we left as very happy customers. Throughout this experience, we also had interactions with Adrienne, Jason, and Jim. We were treated with kindness and respect by everyone. This group goes out of their way to make the customer feel welcomed, cared for, and satisfied. We will definitely return to Alan Browne for our next purchase.

beyond disapointed

Apr 25, 2015

I contacted this deal regarding a used vehicle, After speaking to a sales associate, I set an appointment to see the vehicle the next afternoon. I let the associate know I was an hour away from the dealer. The next afternoon I made the hour trip in the pouring rain to test drive the used vehicle. When I arrived at the dealer the person I had an appointment with was busy, I was handed off then notified the vehicle I came to see was mysteriously sold earlier that morning. I was not notified of this, and no one seemed to care I had driven an hour out of my way on a Sat afternoon in the pouring rain for nothing. I got the typical we have several "OTHER" vehicles to choose from. meaning more expensive. Cars dealers have a bad reputation as it is and this was by far the worst I have experienced in my 23 years of car shopping. Spend your money elsewhere!

BMoore

Apr 20, 2015

I recently bought a new car at Alan Browne Chevy in Genoa. The service was impeccable. The car salesperson, Destinee, was amazing! She was very knowledgeable and nice. Any questions I asked, if she did not know she was sure to find out for me. The financier went out of his way to make sure I had the best rate on the car and also a monthly rate I was comfortable with. This was the best and easiest car buying experience of my life. Would definitely recommend this dealer and Destinee to anyone buying a new or used car! (BTW they can get any car brand for you, not just Chevy's)

Veronica

Oct 23, 2014

Phil, Destinee, and the team really helped me out. Even down to monthly payments and my trade in value was phenomenal. They picked out a vehicle that fits my daily needs. I'm beyond happy with my vehicle and highly recommend them to anyone.

AshtonK

Oct 17, 2014

I bought a 2010 Equinox from Adrienne Forbes at Alan Browne. She was extremely professional without being pushy and was patient while I test drove multiple cars. After deciding the financial and management team all worked together to help me get my dream car. I purchased the warranty which has been well worth it. Everyone I encountered was extremely friendly and I would absolutely go back to purchase another car there!