Acura of Orange Park reviews

Bcarp

Jan 23, 2016

This was my first experience with Acura for a new MDX. Andre and the staff was honest, sincere and very helpful. I never felt pressured and the vehicle was delivered as promised. Andre took the time to go over tech package and made sure everything was set up on our new vehicle . This dealership has a family atmosphere which provided a great overall first time impression.

Rani2006

Oct 17, 2015

Their service is really poor. We bought brand new car but it came with scratches. So I called them but no one answer our phone. Finally I was able to speak to one manager n he told us they will fix that scratches but I never heard anything after that conversation that when they will fix or anything. Then I decide to call them again but once again no one answer your phone or in case some one answer then they will put you on hold but u won't get any kind of response from them. Whenever I bought car, they will come our home and pick up our car and give us another loaner car until our car won't fix. But in the when I was able to spoke to one dealer guy n them manager told that I have to come here n then they will fix those scratches. So in the end I have to come at dealership even tho I had really busy schedule.

Lele63

Sep 10, 2015

My first experience with Acura service department was great. Casey was very helpful and helped to relieve any fears or anxiousness I had! When I took my car in he made sure I had a loaner so that I could get to work. His professionalism coupled with his heart-warming smile was like welcoming a long time family member!! Thanks Casey for all you do!

Elaine

Sep 9, 2015

Thanks goes out to Khalil Mercado at Acura Orange Park. He demonstrates a trust and respect towards my needs each time he takes care of my car.

VNR

Sep 8, 2015

Thank you very much Gino Selawi for professionalism, friendliness, kindness and the ability not only to hear the customer, but also to listed to his concerns and wishes. Everyone can hear, not to many people can listen. My cousin from Minnesota was amazed by how friendly and professional our visit was handled. Than you Gino. You always make me feel like home.

PaulR

Sep 7, 2015

I have been buying Acura vehicles from Acura of Orange Park since 2004; 3 TLs - '04, '08, '12 and an RDX - '13. All serviced by AoOP. Within the last month, the TL and the RDX were serviced. My advisor, Khalil Mercado, whom I always schedule with, was, as usual, very professional, knowledgeable, courteous and friendly. Great service department, great dealership.

iris0669

Sep 7, 2015

Thank you Gino Silawi and Erickson Salcedo for your professionalism and help on buying my car. I'm so happy with your services. Thanks You

acura2012

Sep 4, 2015

My service advisor; Khalil Mercado showed great and professional and concern taking care of my car.The problem was identified and fixed in a timely manner.I give them an excellent review because of overall great service.

sberg23

Sep 3, 2015

I'm on my 2nd Acura now and have purchased both at Acura of Orange Park. And the collective service staff that work there is one of the main reasons why. Khalil Mercado has always been great to work with, and even knowing how busy they were when I arrived late afternoon this past week, he still made sure my car was a priority and out the door as quickly as possible. That extra attention is why I'm proud to be an Acura owner. Much appreciated.

ChristinaD

Sep 2, 2015

Just took my car in to get an oil change and cleaning! Everyone was SO helpful! As soon as I pulled in I had quick assistance. They took my car right away! I didn't have to wait long before my car was ready to go. They cleaned my car so thorough that it looked brand new! I will only take my car here from now on. So happy with the service! Highly recommended!

Wallace

Aug 27, 2015

The dealer is your first point of contact between the manufacturer and the consumer, and once you purchase the car your satisfaction largely depends on the service department. Our service adviser, Khalil Mercado is one of the best have known. We purchased a new TLX and it has had it's share of teething pains. While it seemed to us that Acura was not as responsive as I would like them to be with some issues, Khalil kept us in the loop and his professional and patient manner as well as his ability to make us feel like the most important customers in the dealership was exemplary. I would recommend him to anyone.

MarkP

Aug 22, 2015

Khalil Mercado was a great service provider to work with. Khalil was very honest and sincere with his concern for me and my vehicle. His detail and accuracy was beyond approachable.

ZDXOwner

Aug 21, 2015

Khalil Mercado was professional and provided excellent customer service when I recently had my ZDX in for regular service. My vehicle was finished when promised, and they even washed and vacuumed my vehicle. Thanks!

Jane white

Aug 20, 2015

Loved the friendly atmosphere and they did an amazing job servicing my car. Will defiantly be back !!

LizaMT

Aug 19, 2015

Was referred by a friend who gets their Acura serviced there. I did not realize they serviced other Makes than Acura, however they had a great customer service and was in and out in no time. Would recommend to anyone who needs a service and repair done.

juju2512

Aug 18, 2015

I was visiting in the area and had problem with my Acura RDX. I called at 8AM and they took my car , fixed it and gave me a loaner. It was such a pleasant experience!

Elizabeth

Aug 15, 2015

Purchasing a vehicle has not been a pleasant experience in the past, nor one I look forward to. As of today, that has changed. Every person at Acura of Orange Park acknowledged me and offered assistance. The delightful and extremely knowledgeable sales person, Taneshia Scott, was unfailingly pleasant and cooperative as she assisted me during the process of deciding on a vehicle. She explained everything about each vehicle without having to be asked. It was so refreshing to see a person with such a high degree of knowledge who also was courteous, patient and exhibited an attitude of sincere interest in helping me. Most importantly, throughout the process, Ms. Scott listened to what I was saying and found the perfect vehicle for me. The final deal was uncomplicated, simple and very fair. With her friendly and efficient processing of the final papers, Ms. Darianne Stubbs, the Finance Manager, established another positive experience. Purchasing my new Acura MDX today was actually fun. Congratulations to the management for employing such stellar people.

RDXHappy

Aug 13, 2015

Acura of Orange Park was the 3rd dealership that I visited in one day. "Julian Addison" was the best salesman of the day. He was very knowledgeable and professional. I never felt pressured, just a great experience with everyone that I dealt with.

Danielle B.

Aug 12, 2015

I have had my Acura MDX almost exclusively serviced at Acura of Orange Park for years. Casey, my service coordinator, goes above and beyond to ensure that my car is always at its best, and that I have an amazing experience. He also makes sure I am up to date on any recalls and warranty extensions that effect my vehicle. My next car will be another Acura of Orange Park!

Andy

Aug 10, 2015

I had the B1 service completed on my 2014 MDX. They told me it would an hour, so I waited...it was an hour. The Service Dept. is very friendly, frequently letting you know the status.

Debpass

Aug 9, 2015

I would not recommend you waste your time with this dealership. They play games try to sell you cars that are not what you want and not with the packages you requested and don't tell you... Not reputable I'm my opinion Waste of time and disrespectful

paul240

Aug 5, 2015

I have been buying Acuras from and having them regularly serviced at Acura of Orange Park since 2004; 3 TLs and an RDX. I have never been unsatisfied with the service. The attention to detail that Khalil Mercado provides this customer reflects excellent professionalism and his knowledge of the product.

LesaDavis1957

Aug 4, 2015

Just want to thank Neil Able for his prompt response to my email about a used car they had on their lot at Acura of Orange Park. He got back to me right away and was so courteous. Met with him on a Sunday, test drove the car of my dreams, got a great deal, drove it home that day. He did everything he could to make my deal go off without a hitch and with a smile and great conversation. I also give my thanks to Gino Silawi for his great negotiation skills. I have to honestly say that I felt no nervousness being in this dealership ,or any inclination to run for the door.. Everyone was personable and professional. I would also like to thank Greg in financing for getting me in and out in a timely manner and with a smile..Thanks again Acura and Orange Park.Will be back to Acura of Orange Park.

Jessica-Jacksonville

Aug 2, 2015

We have purchased many cars in Florida using internet pricing and never had an issue like with Acura of Orange Park. After test driving a new vehicle, sales manager Joe Cutala came out (instead of the sales person) with a paper showing a price $4,000 more than what their Internet sales rep e-mailed to us. Once we showed Joe the printed e-mail that showed the sales price and the out-the-door total (including all fees and taxes) which were $4,000 less, he still would not honor it, instead came back with another quote that was still $1,000 more than the internet price. That made my decision very easy so we left. We'll take our business elsewhere.

MDX Fan

Jul 30, 2015

I have been a customer of Acura of Orange Park since 1996 and I think that says it all. I have always been treated with respect at this dealership and they work hard to make the deal right for me. My recent experience was very easy, in fact, I did not want to go to the Dealership so Neil arranged everything online, sent me the stats, got the color MDX I wanted with the all wheel drive, set-up the financing and delivered the MDX to me. He save me a lot of time and I really appreciate that. You will not find a better Dealership than Acura of Orange Park. They give 5 Star Customer Service.

LaReina CJ

Jul 26, 2015

The people at Hanania's Acura treat me well, the wash your car, provide a nice lounge area with complimentary pastries, and a loaner if you can't wait. This is my second MDX and I got both of them here. Khalil Mercado makes you feel like you're part of the family. You should stop by and meet Khalil and the team and you will feel like part of the family too!

New2016MDX

Jul 23, 2015

I had been shopping for a new car for some time and had done my homework. When I met with Nick Aiple he was the first salesperson who really new his product inside and out! There is a lot of technology built into cars these days and I was surprised to see some many dealer salespeople stumble through showing and explaining their product. I was also able to get the price and trade value I wanted. All in all this was the best car buying experience I have ever had!

T. Hennecke

Jul 22, 2015

I had my 2013 ILX serviced 7/17/15 at Acura of Orange Park. Khalil Mercado handled everything for me and did a great job. I usually wait at the dealership which only takes about an hour to change oil and redo my paint sealant and leather treatment, but today, I left the car and ran some errands. The dealership has comfortable seating, TV, free wifi, and computers to access while you wait. I wish all dealerships were as customer oriented as these guys!

Acuraman

Jul 18, 2015

Khalil are service agent was excellent he is always polite to both my wife and I and gets the job done for a fair price. I recommend him to anyone who takes there car to Acura of orange park.

Bob

Jul 17, 2015

Khalil Mercado is a great Employee. He has worked hard to develop a Trusting relationship with me. I have 2 Acuras and would not consider taking them Anywhere else. I'm sure I could get repairs elsewhere but I Always feel like Khalil gives me fair and honest assessment and has my Best interest in mind

Vero1981

Jul 14, 2015

As a first time car buyer my experience with this dealership was awesome!! Everyone there was very helpful and and extremely nice. I would definitely recommend this dealership any day. Thanks for all your help...and I love my car!!!

Satisfied Customer

Jul 13, 2015

Acura of Orange Park really knows how to take care of it's customers. I received excellent service from Khalil Mercado who went above and beyond to make sure that everything was taken care of properly. I highly recommend checking with him if you have a service need.

Anmayo

Jul 10, 2015

My husband purchased a used vehicle from this lot with a 30 day warranty, as is. Within 8 months the car had been in the shop on 4 separate occasions, with the last trip resulting in having the engine having to be rebuilt. This car was a total lemon. I will never purchase another car from this business, new or used, nor would I send anyone there.

Ben_B

Jul 10, 2015

A wonderful dealership with an even better stuff, especially Julian Addison who was very kind and helpful.I highly recommend checking out Acura of Orange Park for a truly amazing buying experience.

Italian71

Jul 9, 2015

I have been doing business with Acura of Orange Park for over 10 years. Khalil Mercado has been my Service Advisor on numerous occasions and consistently goes above and beyond to make sure I'm satisfied with the outcome. Khalil Mercado is the main reason I purchased another Acura in 2014 from this location!! I completely trust his judgement and the level of care he provides is top notch!!

terrip

Jul 9, 2015

I just bought a new RDX from Acura of Orange Park and the experience could not have been any easier. Erickson Salcedo was a pleasure to work with. I'll be back!

John Weidner

Jul 6, 2015

The service manager is excellent, and truly cares about her customers. The mechanics do great efficient work. I would highly recommend this dealer to anyone.

rdownes

Jul 3, 2015

I had the joy to work with Jack Jr. He took his time to show me all of my options and never pressured me into making my decision. He actually listened to what my wants and needs were and never tried to get me buy what he wanted me to have (like other salesman at other dealerships). Thank you to Jack Jr, and the whole staff for making this such a smooth process.

GiGi

Jul 1, 2015

My 2002 Acura RL was brought to the dealership because of my concern for my seat belts. Khalil Mercado was very helpful and had my car checked out. Very professional and provided a printout of future services that might be needed. no pressure.

mscarter

Jul 1, 2015

As usual the service I received and continue to receive from Orange Park Acura is EXCELLENT. Of particular note is my service advisor Khalil Mercado who is the BEST!! He is the main reason I keep coming back.

Eli

Jun 29, 2015

Khalil has always been very good at setting up the servicing of our vehicle. We have an older Acura with 230000 miles on it, and he works with us as if it is brand new. He is always very courteous and has always been attentive to our needs.

YS

Jun 27, 2015

I've been having my Acura serviced at Acura of OP for almost 2 years, I have chosen this dealership mostly due to Khalil Mercado! He exemplifies great customer service, knowledge and overal professionalism. He really is an asset to the dealership and customers!! Thank You Khalil...YS

Dee

Jun 27, 2015

I brought my Acura in for maintenance and an oil change. Whenever my friends ask where I take my car for service I always refer them to Khalil Mercado at Accura. .Great customer service.!!

kaher

Jun 27, 2015

I put a lot of miles on my Acura MDX, and every time I bring it in for maintenance, I am always treated with genuine kindness and professionalism. Casey always makes sure I'm comfortable if I'm waiting for my vehicle, or provides me with a loaner if I need to leave my car for a lengthy repair. I am very happy with the service that I receive. My MDX now has over 250,000 miles on it and is still running strong thanks to the awesome service department.

Dr. Charles B. Horton

Jun 24, 2015

I was impressed with the overall friendly atmosphere of the staff, from sales personnel, to managers to finance My sales person was an outstanding young lady, Sarah Ostroski, who was extremely helpful and knowledgable of the MDX. Couldn't have asked for a better sales person,... no pressure, answered all my questions, very friendly.

Ed Cooney

Jun 24, 2015

Khalil Mercado has always made my services a pleasant experience.

Debi

Jun 24, 2015

The service staff is always very accommodating. They are very professional as well as personable. I know Khalil will inform me of any needed service when needed as well as answer questions regarding my vehicle with integrity.Debi

mymdx

Jun 19, 2015

The MDX I bought in 2005 from Acura of Orange Park is still the best car I have ever owned. 10 years and 150,000 miles and this car is still performing like it is new. Much of the credit can be given to the excellent service team at Jack Hanania's dealership. They have done all the service and maintenance work on this car and it has paid off.Kudos to the whole service department!

Mrs feichtenbiner

Jun 16, 2015

The service staff is amazing! Casey, Khalil, and the newest Ashley all work together as a team. The atmosphere is happy and energized!

grugra

Jun 16, 2015

I've been a cistomer for over 10 years, first with my 2004 MDX and now with a 2014 MDX. During al this time Khalil Mercado has been my Service Manager. I've always received excellent service, timely repairs and excellent overall results. Khalil is always on tp of the maintenance schedule, any updates and thorugh check ups. I always perform ALL maintenance at Acura of Orange Park even is its only an oil change.

A very satisfied customer.

Jun 12, 2015

Kahlil is the best! Great service! C.J that performed the repairs to my MDX was very professional and came to the service drive and explained all the repairs along with Kahlil.Great job guys and I will return for future needed repairs. Thanks again

SteveBJax

Jun 8, 2015

Jack has a winning team here! From my salesman Nick Aiple, who carefully matched me with a sweet 2015 TLX, to Stacey Wilson and Casey Graham in Service who arranged the collection and installation of all the "extra goodies" I selected, to Greg Fouche who guided me painlessly through the financing process and explained every step, they earned my top rating of "5 stars" for their professionalism and outstanding customer service! This is my second TL/TLX purchased at AofOP (my wife purchased her RDX here, too). We get all our servicing done here as well. Why go anywhere else when you're treated so well by Jack's crew! Thank you all for a great experience with my recent purchase, and for the years of excellent customer service - the customer always comes first at Jack's place!

pauljames

May 31, 2015

Sarah Ostroski was my sales representative of my recently purchased Acura MDX. She provided outstanding service and professionalism as she guided me through the process of purchasing a wonderful driving machine; I couldn't be more satisfied.The overall experience, as always, at Acura Orange Park of Florida and through the folks and the facilities is something I always relate to the community when they are deciding to purchase another vehicle.

EJM

May 26, 2015

I was having trouble with starting my MDX on a late Saturday afternoon. I called Khalil Mercado, who had me come right over, ( after my husband jumped the battery). The Service Department was able to install my new battery as they were closing, no charge to me, since I had the 36 month warranty on it, and I had it installed 34 months ago. Khalil is always ready to help me whenever I call.

Ilandgrl51

May 26, 2015

Took my car in for 1st service. Was in and out in 90 minutes. Car was sparkling clean when I got it back. Service Advisor, Khalil Mercado was attentive and professional. Love my car. Love this dealership. From purchase to service has been nothing but amazing!

Nieves

May 25, 2015

I am glad that I stopped at this dealer. Very professional and fast process. I got the car that I wanted. Love it! Thanks for everything!

Denise

May 24, 2015

We always have excellent service when we bring our car in. Khalil Mercado is always very professional and courteous.

Raj

May 16, 2015

Went for my oil change of my MDX.Mr.Khalil Mercado took care of me very well from start to finish.He was very courtious and professional.I will definitely recommend service dept.of this dealership mainly because of Mr.Khalil Mercado.

Border, David and Ann

May 14, 2015

We stopped in Acura of Orange Park just to check out what was available (my husband's favorite place) well we left with our 7th new Acura MDX (with the exception of a TL which we truly enjoyed) Neal Abel and Ray was vert helpful and we couldn't be happier In the past we always work with Khalil in the Service Dept and and of course we think he is the BEST so all I can say "we'll be back" for the fabulous vehicles and the fabulous service David and Ann Border

Mia

Apr 2, 2015

Andrew was excellent and even went the extra mile to get me a vase and flower for my vw beetle . Thanks Andrew , I'll be sure to recommend this dealership to my colleagues.

toritabbot

Jan 25, 2015

Andrew helped me by purchasing my first car and I've never been happier. I have the payments I want and got the best customer service at this car dealership than any other. I highly recommend them. They will work with you and search for a car you want. I'm truly satisfied and didn't think I would be!

Donya

Dec 7, 2014

I can't believe these people are still in business but I will do whatever I can to let people know/ warn you to never buy a vehicle from them EVER! Although, Acura's in my opinion are the best vehicles buying one from this dealership will make you regret ever stepping on their lot.... So please go ANYWHERE else to buy a car!! I hope you listen, if not I feel sorry for you in advance...

Blm1980

Jul 26, 2014

Leased a car 48 hours ago. Filled out all the paperwork including the closed end lease agreement, have a plate and registration and we purchased insurance. Got a call this morning that we needed to bring the car back as the lease deal fell through with Honda Finance. We asked if we could try a finance with a different bank and they would not consider it nor even a co-signer. Left us no other option except to return the car. We are pretty sure there is some sort of issue with this car and not that could or could not get us financed. The only had 2 TL's on the lot and we think this one was probably being worked up already with another buyer who they were going to make more money off of. Never had a dealership not willing to do anything to salvage a deal. Unfortunately, we have had to contact a consumer lawyer who specializes in spot on delivery and yo yo financing fraud. Sadly, we purchased 2 other vehicles from them and had 4 total American Honda loans before. We more than qualify for their loyalty program. We are being scammed. Be very very careful. If they are willing to screw previous customers like this, they will take advantage of anyone. We will do everything and stop at nothing to make sure this is a buyer beware dealership.

Blm1980

Jul 25, 2014

Leased a car 48 hours ago. Filled out all the paperwork including the closed end lease agreement, have a plate and registration and we purchased insurance. Got a call this morning that we needed to bring the car back as the lease deal fell through with Honda Finance. We asked if we could try a finance with a different bank and they would not consider it nor even a co-signer. Left us no other option except to return the car. We are pretty sure there is some sort of issue with this car and not that could or could not get us financed. The only had 2 TL's on the lot and we think this one was probably being worked up already with another buyer who they were going to make more money off of. Never had a dealership not willing to do anything to salvage a deal. Unfortunately, we have had to contact a consumer lawyer who specializes in spot on delivery and yo yo financing fraud. Sadly, we purchased other vehicles from them and had 4 total American Honda loans before. We more than qualify for their loyalty program. We are being scammed. Be very very careful. If they are willing to screw previous customers like this, they will take advantage of anyone. We will do everything and stop at nothing to make sure this is a buyer beware dealership.

WatchThe Details(2)

Jul 7, 2014

Judge for yourself: I agreed with the sales manager to purchase a vehicle at given price (with trade in - in writing). It was made absolutely clear multiple times that this was the final "out the door" price. AFTER I had signed the title on my trade in over to the dealership the finance officer tried to add extra charges. When I pointed out to him that I had made a deal for the agreed upon price he said that the deals negotiated by the sales staff were not the "real" deal and that essentially he could add charges at the end (how dumb does he think I am?). In my opinion he then made every attempt to "strong arm" me into paying the extra charges. Only when I threatened to walk out did he relent and sell me the car at the originally agreed upon price. I filed a complaint with Acura USA. They answered the phone immediately (no holding at all) and took the complaint very courteously. Excellent service from them. Sales staff were all very professional, knowledgeable and courteous. Not acting like a "luxury dealership" when you get to the finance room.

Foabid77

Jun 16, 2014

They had posted an 2006 Lexus for sale for 10999 when I called them they said still they had it for sale but they surprised me after making the deal with the new price 3000 more what they advertised it for !!!when were confronted about the posting on line they kept lying and lying its a whole sale price then their biggest liar their GM kept telling me that car was sold. After an hour a I got a another from their sale person to go back to them ]this time the sale person did not know about all the lies so he told he had it after an hour they force him to lie to tell me it was sold !!! No shame instead of telling the truth that it was mistake but they cant do any business with honesty!! If they lie about small stuffs i would believe they will lie for bigger stuffs to just keep selling their junks to the public!! stay way from them i would understand if you were little small dealership i would not care but all these came from an Acura dealership that is a big shame specifically the are claiming to best or winning whatever . they might be wining to be the biggest liar in the market!! STAY AWAY FROM THEM !!

Singletonre

Mar 1, 2014

Everyone who works there is always as friendly as can be. They make the car buying process fast and easy. So much so that we have purchased 4 cars from them, and continue to send numerous people. The service guys are incredible too. We can't think of anywhere else we would take our car to get something done. Our daughters love going to AOP too. Everyone knows them, they get balloons and even candy from "Uncle" Gino. Even Cory let them put handprints all over his window when we were in finance :) The staff there is amazing. They make you feel like family.

Car Purchaser

Jan 14, 2014

Interesting that I didn't see the last review from December 2013 before my experience; wish I had! On January 3, 2014 I called asking about an Acura TSX I'd seen online. A sales rep asked if he could call me back because he needed to verify that the car was still in stock; he called back in less than 10 minutes confirming the car was still available. After speak with him, and two other senior sales representatives during the negotiation process, I gave a deposit for the vehicle on January 5, 2014 and altered my work travel schedule to travel to pick up the vehicle January 11th. When I arrived January 11th, bank check and license plate in hand, I was met with another vehicle (not the one I'd secured) and an excuse that the car had been inadvertently sold on January 4th. Now how is it that a car was sold on the 4th and it wasn't until 7 days later that the information was communicated to me is just BAFFLING! And just as the other reviewer mentioned, the sales reps spent the next few hours trying to convince me to purchase one of the other vehicles they had on-site "at a great deal". This was my first car buying experience and I had done quite a bit of research on Acura. I will still probably purchase an Acura but not from here and I've written a lengthy letter to Acura headquarters to make sure they are aware of the lame customer service that is being associated with their brand at this location. This is a Jack Hanania dealership....he owns multiple Acura dealerships in the Florida area, so BEWARE!!!

christine03TL

Jan 4, 2014

Christine Stewart here, I would consider this opportunity to review this dealership a privilege. Let's start out by stating how I ended up at Acura of OP. I am a singe mother who owned a 98 RL, after 9 years of great service from my car the transmission finally blew. Normally this wouldn't have been an issue but with the recent job loss I incurred and only working part time, a cash car is what I had to buy (which will take all I saved over the years). I started my car buying experience at a mom and pop dealership looking at the exact car I previously owned with only 90,000 miles!! Seemed like a perfect fit!! The guy we were going to purchase the car from opened late, so me and my father took the VIN# to Acura to pull a service record to kill some time... the service department was very knowledgeable about older Acura's and gave us some helpful info but no service was done at their shop.... so no records... on the way out the door we were greeted by Andrew Risko and Edgar Simon who said "we will be happy to pull a car fax for you!" I was very impressed just by this since I know they are charged for them and the car wasn't even theirs. TURNS OUT, the car had over 220,000 miles on it!! I was so shocked and very disappointed, this car buying business is very stressful, now I have to start over. Andrew says we have this 03 TL I would be happy to show you, so a test drive later, conversations about my budget (small) I left with no car. Bill Corbani worked some magic and called me and told me they would sell me the car!! I was so excited. Relieved, and exhausted, but happy! I must say every associate shakes your hand and offers you refreshments, eye contact and friendly smiles are everywhere! I was treated just like the customer buying a $60,000 car. I couldn't be more happy with the constant communication I received during and following the car buying process! I WILL recommend this dealership to everyone! So go see Andrew, my salesman in shining armor and Bill, the guy that got it done.Thank you sincerely,Your Customer for Life,Christine Stewart

Gatoramy

Dec 18, 2013

Acura of Orange Park went above and beyond to exceed my expectations!! I have leased two vehicles from them and each time they were very friendly, knowledgable, and professsional. I highly recommend them to all my friends and family.

BillyGoatGruff

Dec 10, 2013

Gi Gi and Richard Norton were very aggressive in their follow up and very fun to work with-great sense of humor. Gino Silawi was a pleasure to work with also. Price and the fact the car was in stock clinched the purchasing decision---I buy from people who understand the selling process and that the customer is "KING". I've been a professional salesman for 44 years and these folks are very good at their job!!James Stevenson

choniker

Dec 5, 2013

There is a new General Manager and Service manager at Acura of Orange Park, both are making positive changes. Look forward to doing business there in the future.

GaryCombs

Oct 29, 2013

We have had our car in for service a couple of times and the entire dealership was very professional. This week we purchased a new car and spoke to the salesman, Tyson Mergener, Jack Hanania, Greg Fouche, Gigi Sellers, Danny Hines, and Dimy Saint-Pierre, the F&I manager. Everyone was extremely personal and friendly and made the purchase, from start to finish, a pleasant experience. This was our 12th car purchased/leased from Jack, and every time the purchase could not have been any smoother. We would not hesitate to purchase another vehicle from this dealership in the future. We look forward to owning this Acura ILX and returning to the dealership for future service calls.

ATLRGal4

Oct 27, 2013

We have purchased several new vehicles over the years, and we must say our experience with Acura of Orange Park is by far one of the most professional organizations we have dealt with. From the initial phone call to the delivery of out new 2014 Acura AWD, MDX, the team had an attitude of "customer appreciation", with attention to details & excellent customer service. Thank you Gigi Sellers, Giorgio Portobanco, and your entire team for a flawless transaction. The Galanides', Pensacola, FL

Heysej

Oct 16, 2013

My salesman was Yazan Bawli and he was awesome to work with. He was available all hours of the day and always responsive to calls, e-mails or texts. He worked hard to ensure I got in the vehicle my wife and I wanted. We purchased a 2014 MDX with Technology Package. Yazan was extremely knowledgeable about the options and answered every question we had. He was not pushy and did not pressure us at any time during the process which I really appreciated. My wife and I looked at over 20 vehicles before deciding on the MDX and besides the quality of the vehicle, the customer service was the deciding factor. We worked with Gigi Sellers as the New Car Sales Manger and she was fair with the price, gave us top dollar for our trade in (a 2002 Ford Explorer) and worked to ensure our experience was pleasant. We will definitely visit this dealership again if we decide to purchase another Acura and highly recommend it to anyone who is interested in customer service and quality.

Larryhanna

Oct 16, 2013

Had a GREAT buying experience with Danny Hines, Gigi Sellers, Arron Watkins, Dimy in finance and Jack! They all went out of their way to make sure I got the SUV that I wanted with the monthly payments within my budget....Thank!

mirandat5205

Sep 15, 2013

Giorgio was absolutely the BEST dealer my husband and I have ever had the privilege to work with. So grateful for all of his help and humility when it came to our car buying experience.

gpcherian

Aug 25, 2013

This is the first time I am writing a review for a car dealer because unlike my previous car buying experiences, this experience was an exceptional one. I purchased a 2014 Acura MDX . The model and trim I wanted was rare to find but Gigi and Yazan worked very hard to find the car for me. They also pleased me by giving the best possible deal on this car. I am really impressed with the respect we got from them. The purchase, finance and service department are all so friendly to work with. During the the purchase process, Gigi and Yazan would stay even after their work hours to answer questions and made the entire purchase process very pleasant and stress free. Once I got the car Yazan was very helpful to get me familiarized with the new car. I am also very pleased with Kelsey and Yazan who worked quickly to get the accessories I requested ordered and installed. I am so impressed with my overall experience that I will definitely recommend this dealership to my friends.

siddharthmathur

Aug 21, 2013

excellent service, very smooth buying process, everybody was very helpful and courteous Got what was by email needed no haggling or discussion at all on reaching there

JAMA57

Aug 12, 2013

Zach was very knowledgeable about the MDX and answered all of our many questions. He made our purchase an excellent experience and we will definitely recommend him to our friends. Our purchase of the MDX was a step up and Zach was very helpful in showing and explaining to us the many features of the MDX which helped us with our decision. The ratings only go up to a "5" but we feel a "10" rating would definitely be in order for Zach because of our experience with him.Jacque & Mary Ellen LaBelle

JFox15

Aug 9, 2013

I have never before written a thank you letter to a car dealer. But recently we purchased a car from Orange Park Acura and the experience was amazingly pleasant. Now this was not my first rodeo. My wife and I have purchased 6 Acura's previously.Our salesperson, Zach Lopez, worked very hard on our behalf to meet the price that we were willing to pay. He was patient, knowledgeable, and pleasant to work with. The car we purchased was difficult to find but the general sales manager, Gigi Sellers, worked tirelessly to find the exact model we wanted. When we picked up the car, it was beautifully detailed and members of the staff-Zach Lopez, Aaron Watkins, and Gigi Sellers all showed us all the new technology and made sure that we both understood exactly how it all worked.Normally when we purchase a car, it is very stressful and negotiations are intense. But this experience was quite different. It was actually very pleasant. I would strongly recommend Orange Park Acura to all of you thinking about a new Acura. What a great team! Sincerely,Jon Fox

GDH

Aug 3, 2013

I called from MN to purchase a 2013 BMW 135 used car.with 1340 miles. I was told it was for sale, then a day later they indicated it was sold to a private party. I then received a call that it was available, it did not sell at the auction. I asked what condition was the car and the sales associate said perfect, showroom condition. He indicated he would have it cleaned and detailed and would go around the car again. He sent me a text, sent me an e mail, and phoned me that he reviewed it and the car was perfect. I called him just prior to booking airfare and he again indicated that it was showroom. I flew in and looked at the car before the sales dept opened. It was dirty, and had scratches on the trunk. I talked to the people cleaning the cars and he indicated that he could not resolve the one scratch completely. The car was Black and it also had swirls or fine scratches. The GM said 50% of black new cars on his lot had the swirls because of cleaning twice a week. He may want to establish some process controls. I had no problem getting my initial deposit and the GM said there were other people interested. I had asked the salesman if there were scratches, dents, swirls, interior condition etc. He never even had the car detailed and yet he was able to see through the dirt that it was perfect. He had the car on July 30th ( Texted me) and I did not visit until Aug 3rd. That lesson learned cost me $900 in airfare and car rental, but more then that it again demonstrated that it is difficult to trust a person with a vested interest.. Buyer Beware!

dsmabishop

May 22, 2013

The service at the dealership was very fast and everyone was very professional. I am always treated with great respect when I visit this dealership and they always help me out quickly and easily.

bdreauda

May 14, 2013

I was satisfied with the customer service although I was disappointed to learn that an owners manual for my Acura TL 2004 would cost $167.00 to order. I think that is insane. So I passed and hope that I can get one from my boyfriends dealership down the road for free. He hasn't found one yet though...LOL.

JuliusF

Apr 29, 2013

My experience at the dealership was positive. I went in for a routine oil change and the service staff, including the technicians were polite, informative and efficient. My vehicle was serviced for what it was brought in for and assessed for other potential problems; of which no others were found. The car was washed and vacuumed before being returned to me.

GregSandness

Apr 19, 2013

Excellent experience with Acura of Orange Park service department. The dealership called me and informed me of a recall on my vehicle. Not only did they correct the recall problem but gave me a complimentary loaner, car wash, and even checked my car out for any other maintenance issues. Very friendly staff as well!! If I was going to buy a car in the near future, Acura of Orange Park would be the first place I would stop.

gaj907

Apr 10, 2013

This is my second MDX in six years. Don't know if I will ever own another vehicle. We've dealt with Acura of Orange Park on both purchases. They are very professional and the service department is like no other.

gbauer

Apr 8, 2013

my car's transaxle failed-had car towed to nearest dealer -Khalil got us fair repair options and got us back on the road in prompt time

xdwharton

Apr 7, 2013

Khalil has been consistent over the years I had a 2007 RL each visit was always above the expected/required service. Khalil is the reason I choose Acura of Orange Park to purchase my new 2012 TL. The service department represents your brand of excellence

kendrabartleylatimer

Apr 5, 2013

The staff overall is very accommodating and nice from the time I drive up. I gave thie rating because for almost 2 years I've been getting my vehicle serviced there and every time the staff always goes over and beyond to make sure my car is in excellent condition and they make sure I'm a happy customer..

Jordan8387

Mar 29, 2013

It was a great experience and my car is working great! I will definitely recommend my friends and family members to use you guys! Thank you Acura of Orange Park!!!

GordonFernandez

Mar 7, 2013

Thank you to everyone at Acura of Orange Park for your patience and willingness to answer my many questions about my brand new 2013 Acura TL. After about four hours of shopping and asking a million questions I returned the next morning fully ready and excited to buy my new car. I had my 4 y/o daughter with me and expected a bit of hastle trying to watch her and finish the paper work on the car. However, once again the staff was amazing with me and patient with my little one throughout the entire process. Special thanks to Gigi for going out of her way for me and my daughter. After signing the paper work for the car I felt like my service only improved. Before leaving the car lot a sales person made sure that my car was detailed and the gas tank topped off. Thank you again for everything and I love my new car. V/R Proud Acura owner.

anausshka

Jan 23, 2013

Terrible most humiliating experience ever!....This dealer has "great" and friendly employees. Sure they will be friendly when all they want is to sell no matter what! I went to this dealership because I made a quotes estimate for a trade-in and as usual the website sent off my information to various dealerships. I was contacted by several but to all of them including this one I was clear that I was not sure whether I wanted to trade just yet or not. The rest of the dealerships got the message but Gigi Sellers kept calling me. I finally drove by being very specific to her that I was not sure of what I wanted that I just wanted to keep my compromise of coming by so she would stop calling. One minute I'm telling her what I wanted eventually if the trade were to be made and the other she has sent another seller to keep working with me and had left. This other seller tells me that the best way to know what I would qualify for was checking my credit and I agreed not before being clear about how I obtained my income since this is not my first car and I knew the proceedings regarding to the proof of income. His answer was not to worry they would take care of it and a while later he hands me the key to my "new car". One month later after my trade was paid off. I get a call from Gigi Sellers telling me that I have to come back to "down grade" my car because the loaner would not accept my proof of income and later on in the same day Gregory Fouche calls me to tell me that I have to bring the car back and take mine because they could not finance it. A MONTH later. What upsets me the most is the fact that I was clear with them from the beginning and the greediness of selling over powered the professionalism ending up in a absolutely humiliating mess for me. I tried to finance through my insurance company but they would not do it because the price that they had sold me the car (which was used) was 4,000 over the black book price therefor they saw no need to make the loan for such amount. I will never recommend this dealer!

gjhardi

Jan 22, 2013

We had our TSX serviced here and Khalil the service consultant took care of this car. He always calls my wife by her name and calls me Mr. Wanda. LOL I like the fact that he only sells the service we need and is honest. He is a total professional. We just purchased a New TL this week and Rey in sales & Stuart in financing went out of their way to help us. Our sales person needed some additional training to handle the customer after the sell. He thought my wife was to picky. But Rey stepped up and she was smiling when he got done. Rey's a good man. Overall good people.

TSX Owner

Oct 31, 2012

I visited the dealership in October 2012 to look at several pre-owned and new Acura TSXs to replace my TSX that was totaled in an accident. Being a previous Acura owner, I appreciated the time the sales associate spent with us showing us the features that were different from the one I owned. We left there leaning towards another TSX, but a follow-up email sent to the sales associate with a request for a list of their inventory meeting my needs was never answered. As a result, I settled on another make/model and purchased from another dealership. If you don't respond to your interested customers, you won't make the sale. I still love Acura and their cars and hope to own one again someday.

David Buselli

Oct 15, 2012

I brought my truck in on Monday 10/8/2012 to trade in. I was met by a great staff. GiGi and Cory were awesome people. I was made to feel special. I was totally impressed the way staff acted.I than realized it wasn't an act! Gigi and Cory were totally dedicated, and committed to there jobs. Along with there, honesty, sincerity, respect, which went along with there awesome personalities. I felt like we all had made a bond, I was made to feel like family.I suddenly realized they were not your average car sales people. The ones that play games, are rude, just in the business to make a quick dollar. These people had heart, dedication, clearly there mission was to make me, as a customer, very happy. They were not just in the game to make a commission. You could tell they liked what they do! I was very pleased in the way my experienced was handled. Extremely happy with the deal I received from Cory. I would not hessitate to do future business with Cory. I will do every thing in my power to make sure every one I know, looking for a new or used vehicle, use this dealership.I have to give you all a 5 star rating! You sure have something special going on at your business. Good Luck with future business and keep up the great deals!David Buselli

autumncornish

Sep 19, 2012

I went into this dealership with way less than perfect credit, in hopes of purchasing a vehicle for the first time on my own. Not only was everyone there so helpful in working out any kinks in getting me financed, but my sales associate Demi St. Pierre found me my 2009 Camry that was practical and perfect to fulfill my needs as a car owner. They gave me a very good trade in value for my old car and worked diligently to get the payments almost exactly where I came in there saying I needed it to be (and that's WITH gap ins!) The general manager Danny was present and always ready to help and make sure that my car buying experience was nothing less than perfect! I have NOTHING negative to say about this dealership and would recommend them to anyone who is looking to get into a great car without all the headaches that can be associated with buying a car! I'd definately return! Thank you Demi, Danny, and the rest of the Acura of Orange Park team for making my dream of owning a nice and dependable car come true!

Jacokwagga8

Sep 19, 2012

I went to the dealership recommended to nick. With no credid history, I was the new kid on the block but nick and the financial team of orange park made it happen.I am thankful and impressed by the service I received I really thought after a couple of hours it was not working,But later that day I got my keys of my very first car the dodge nitro 2010.I would recommend this young profesional to any person out there in the market of buying cars.Once again thank you Nick and the financial team for working with me and making it happen.Job well done.

JFarrar19

Sep 19, 2012

I am far more pleased than expected with my experience at this dealership. They met all of my expectations plus more! I will definitely be coming back and referring friends/family to this dealership for any future purchases. I could go on and on about all of the positive things. I feel completely comfortable and confident in the decision I made thanks to Gigi and Andrew. There is not anything I would have done differently thanks to these guys.

dre06day

Sep 10, 2012

GREAT SERVICE!!!.....I recently put my old car on auto trader to get a quote from surrounding dealerships in the area. Gigi called me within 15 minutes or less inquiring on the car and asked if I would be available to come in. I wasn't planning on getting a car the same day but with the help of her co-worker Roger, I'm sitting pretty lol....OUTSTANDING ENVIRONMENT!!!! I was not pushed into getting the car that I have now but their attitude and unmatched service made my choice very easy for me. Multiple workers came and asked if I needed anything which put a positive note on this company and staffing on their great work ethic and friendly posture.Also very affordable.....I got what i wanted from the trade of my old car, and they met my price range for my new car. I love their service and they are also highly recommended by many people in the community. I will be doing future business with this Acura family.

twtyslv

Aug 31, 2012

I went in the dealership not with the intentions to purchase a mdx however that is just what happend. Gino Silawi first acknowledge me,he took the time to show me different models and listen to what I wanted. I fell in love with the mdx. The dealership worked diligently to get just what I wanted. Nick Khuja had finished working with me after Gino sold me the vehicle . Within a couple of days from leaving the lot I realized that there was something seriously wrong with the mdx.I must admit at first I thought I had been sold a lemon from this dealership and was going to be paying for something that quickly needed serious attention. This is when Nick Khuja jumped right into action to satisfy me as a customer. Working side by side with Dennis Justice until I got a MDX that I just love and is much nicer then the original one I had. These guys went well out of their way to satisfy me as a customer and to make me feel important. I am in the customer service buisness and can only hope that my staff is as resourceful as these guys .. I would definitly recommend them to anyone.Michelle,Orange Park, fl

sjmandrews

Aug 30, 2012

I just bought a 2012 TL with Tech Package from Acura of Orange Park and couldn't be happier with my experience. I keep a car for a long time and usually take a few weeks test driving and researching the various makes and models I am considering purchasing. Most dealerships try to push you to buy the car the first day you come in . . . probably because they don't believe you will actually come back later if you decide you want to purchase their car. My sales consultant, Darryl Carter Sr, really understood from day one that I follow a lengthy process before settling on a car to purchase. He was not going to make a sale to me that first day but he treated me with unfailing courtesy and respect. He really listened to what I was looking for in my next car. We took extended test drives in a TSX with Tech Package and a similarly equipped TL. Although he was new to the Acura product line he was very knowledgable about both models. He demontrated all the features of both cars, patiently and thoroughly answering all of my questions. A few days later, I returned to the dealership to thoroughly test drive the all wheel drive version of the TL. I called him with questions a couple of times during my three week process of testing various cars and he was always friendly and helpful. I cannot recall another car sales representative EVER who took so much time with me and never pushed me in any way to purchase a car before I was ready. Even though it was the end of the model year, he didn't once use any of the typical pressure tactics to hurry my decision like commenting on low remaining inventory for the 2012s, for example. Basically, I just cannot say enough good things about my sales experience with Darryl and will not hesitate to recommend him to friends and family in the future. If you are in the market for an Acura and intend to visit Orange Park, you can't go wrong asking to speak with Darryl!I will be honest in reporting that I have typically in the past negotiated to purchase vehicles by using the internet. I basically have no patience for the usual dealership dog and pony show when negotiating in person. But, because of all the time Darryl had spent with me, I felt it was only fair to give his sales manager, Rey Collazo, a chance to sell me that TL. I was really dreading the whole thing, but couldn't have been more surprised by the actual experience! There was a little back and forth, but basically we agreed upon the price without the usual hassle and fake handwringing on the part of sales management. I feel I got a very good price on a great car and that the dealership still made a fair amount of profit . . . a win-win situation for all. Despite that, I still braced myself for the final contract showdown with the business/finance manager . . . since that is where the figures sometimes don't exactly add up to what you agreed upon. Once again, I was pleasantly surprised! I already had my own financing in place before I started shopping for a new car and sold my old car to a private party before taking delivery on my new TL, so final paperwork was very straight-forward with no surprises or sneaky price adjustments. The business manager, Greg Fouche, handled all final paperwork with professional efficiency. Darryl went over the technical features of my new car once again, helped me connect my phone via bluetooth, answered a couple remaining questions and then I was happily on my way.All in all, my experience with the staff (sales, sales mgt. and business office) at Acura of Orange Park was overwhelmingly positive and I am very pleased with my choice.

ntalesnick

Aug 13, 2012

I just bought a 2012 Acura TL from Acura of Orange Park and I had a great experience. The salesman was friendly and knowledgeable, and everyone was very accommodating. They gave me the best price of any of the dealers I went to and the transaction was very quick and efficient. This is my 5th Acura and I will certainly buy my next one from Acura of Orange Park.

clifford99

Aug 8, 2012

Just wanted to thank you again for all of your efforts making my Acura purchase so smooth. The car is beautiful. There were no other dealerships willing to work with me as well and appeared so effortlessly as the Orange Park dealership did. Other dealerships are now emailing and calling to make sure the deal went through as discussed. I don't believe they thought I was a serious buyer...or something...I still haven't figured that one out yet. Nick and the other gentleman who showed up in my driveway with my new vehicle were wonderful, and so patient. They went over every feature in the car. I felt like they wouldn't leave until I was completely comfortable with the car. That was not the experience my sister had when she recently purchased her Acura thru the Sanford dealership last month. That dealership is closer in distance, so we wanted to shop there. But for me it was not worth it at all, for the frustrations I watched her go thru with her purchase. After sitting in the hot seat at the dealership most of the day, they handed her and her husband the keys to fen for themselves and figure out the car's features...they still haven't got the phone hooked up correctly. She is suppose to go back to them and has a list to go over to find out how a few things work (she purchased the 2013 ILX w/Tech pkg). I don't believe that dealership knew how the car worked themselves. Looking forward to spreading the word about the Orange Park Acura dealership. You all have all the bells and whistles that made the experience a very enjoyable one. And, to not even have to leave my home to choose and purchase my car! Noone can believe that and think it is something I finagled somehow. You all showed me, that's what you do to go the extra mile for your customers! It was the perfect purchase for me. Thank you again!

8662cardio

Aug 7, 2012

My son and I went to this dealership. The sales guy took a credit app from my son. My son told the sales rep that he was leaving for Honolulu Hi in two weeks and when he gets there he will be a E-4 and that he will get a addional $1,400 a month. The sales rep told us he would let his boss know this. They put in the app that he made close to $60,000 which was not true. We looked at some cars and left because there cars were to expensive. They called us and told us that the car he was looking at they would dicount $3,500 and he was approved thru Honda for a interest rate of 4.09%. When we got back they had switched cars on him and gave him a striped down model. We were told he was not financed w/ Honda and he would have to find his own financing. One big switch. They had him resign the paper work four times. He got his financing from Navy Federal Credit union. When he called the sales mgr to find out how much to get from Navy Federal he was told to get a check for $1,700 more than he needed, It has been a month and he still does not have his $1,700 from the over payment. Every time I have spoken to these people they tell me a different story. The finance guy has told me four times my sons over payment was in the mail. I checked the mail today and it still not here.

ktmorris

Jul 17, 2012

Acura of Orange Park far exceeded our expectations and the # 1 REASON for that is simple.....NICK KHUJA. He went above and beyond to make sure we were happy and got exactly what we wanted. We are treated like family each and every time we visit this dealership.....as if we are the only customers that matter at that moment. Nick is a true professional with a rare gift of genuine kindness and warmth that todays business society lacks. Nick has a real knack for making you feel special. He is the kind of guy you look forward to dealing with. He made our car buying experience easy and quite pleasurable. Our experience with car dealerships in the past has been one where once youve completed the sales transaction, you are on your own......the sales staff/customer relationship is over. With Nick it has been the total opposite. He has gone above and beyond to assist us in every way possible, and as a bonus, we feel we have made a good friend for life!For these reasons, our future loyalty lies with Acura of Orange Park as long as we have the privilege of dealing with Nick. He is a real asset to this dealership and we hope he is reminded of this on a daily basis he deserves it.Tina and Kenny MorrisArcher, Florida

Mikejf12

Jul 3, 2012

Great service, great attitudes, great people, I would recommend anyone going to this dealership. They were definitely way above par and made me feel welcome.

6thgear

Jun 26, 2012

As 7 time Acura owners, my wife and I have dealt with Aaron Watkins and Acura of Orange Park for the last 5 transactions. Aaron and his team have always provided an exceptional experience, and have made the transaction and negotiation process as stress-free as possible. We live on the outskirts of Orlando, and do not hesitate to make the two hour trek to Orange Park to have the pleasure of doing business with Aaron. At the dealership, we are always warmly welcomed, and are thanked for our business.

Holliejan

Jun 26, 2012

Gigi was awesome - friendly and helpful, she always got back with me, answering all my questions and I had a bunch!Brad was my salesman, he was very pleasant, not pushy at all and went above and beyond sales by spending time with me, helping me with my new car!I would definitely recommend this dealership for anyone looking for a new or used car.

vincent227

Jun 22, 2012

My husband and I previously owned a GMC Yukon we absolutely loved! However with climbing gas prices. We started looking online and gave my number on the website then Gigi called me back. We arranged an appointemnt and drove from Southeast GA to meet her. We knew which cars we wanted to look at and found the one we loved. Gigi has the best personality and is very knowledgeable when it comes to Acura vehicles. I would highly recommend her to anyone and everyone!Thanks again Gigi,Maegan and Cody

Peter Seitz

Jun 18, 2012

Four years ago we travelled to Jacksonville (Orange Park) to look at an Acura. We bought a 2008 MDX and have loved everything about it. At the end of May I was toying with the idea of trading in our MDX for a new 2012 MDX. I really did not think it would be financially feasible, but I gave it a shot. I went on the AcuraofOrangePark website, chose the car, color and options that suit us, and asked for a quote. Lo and behold....within an hour I had a quote that was outstanding - maybe even hard to believe. But there was one other detail - the trade-in of our 2008 MDX. In perfect shape, we were offered an exceptional trade-in value so that, when subtracted from the purchase of the new car, my out of pocket cost to move to the new MDX was really too good to resist.Honestly, I was surprised and went from just kicking the idea around to putting the deal together within a matter of just hours - and all through a few emails and phone calls back and forth. I can tell you that this was the most pleasant experience buying a car I have ever had. Gigi Sellers, our salesperson, was pleasant, energetic and knowledgeable in making our deal come true. Few people in today's business world get back with answers, rather than keeping you waiting for information. Not Gigi - she worked out the details of the deal quickly and to our satisfaction. We were in Jacksonville the next day driving the car and signing the papers. My rating of Gigi, the other staff members we met and the people at Acura of Orange Park is a "perfect 10". I would not hesitate to recommend her or her dealership to any of my best friends and family members.Peter SeitzSavannah, GA

Rockkell

Apr 2, 2012

I recently bought 2 used vehicles from the Orange Park Acura location and the cars were great vehicles but the customer service my family and I recieved there was unacceptable. I have no problems with the cars but I would never recommend this dealership to anyone.

Pontevb

Mar 1, 2012

I bought a used 2004 Acura MDX: 105,265 miles. The inspection report and the carfax report shows good condition. I paid for the car and was too busy that dit not get the car inspected with Tire Plus until a week later found out that the battery is dead after the Battery ED-18 Test: 00 CCA; the followings are all in the Replacement Required: Air Filter; Brake Fluid Flush (at the red mark 200); Struts; and Shocks. I called and talked to the salesperson (Andrew) and was told that he did not anything about that and that maybe the mechanic's fault?

Patgardner

Feb 25, 2012

I needed to purchase parts for my Acura. Tom directed me to the parts I needed and was very helpful in making sure I got only the parts required for the repair. He expedited the special ordering process and went out of his way to make sure the parts arrived as soon as possible.

chamcel

Feb 23, 2012

I have leased three cars from Orange Park Acura, the last two from Aaron. It is very pleasant working with him and I believe he does everything he can to help get the best deal for his customers. Everyone at the dealership has been courteous and helpful with each visit and it is nice, well kept building. I would recommend Aaron and Orange Park Acura without hesitation.

mikeddizzle

Feb 13, 2012

This is the second car i have personally got from Aaron and Acura of Orange Park. The staff is great and Aaron is so helpful and able to adapt to any situation. We had a car in mind and in our budget yet saw a different one that he made work for us. The crew in the finance department were very friendly.

RealterJ

Feb 13, 2012

I believe this, then the one my daughter purchased the following day, makes either 19 or 20 vehicles my family has purchased from Aaron. He is the consumate salesman. If the dealership was to but keep one salesman, he would be the ONE. Not only is he great with people, his vast knowledge of the product is superb.

robt1456

Feb 7, 2012

My visit to Acura is always delightful...the service I receive is always outstanding...I don't have to regret my visits...their always warm and inviting...and what can I say about the service...Exceptional!!!

navyhelodrvr

Feb 2, 2012

Went to Acura of Orange Park to see if they would fix my door handle cover that fell off. I was told by Wes and John that the part cost $22 and that they would put it on for no charge. After Wes looked at the car and we discussed the repair further he went ahead and had the Dealer cover the cost of the part and installed it with no issues. Business dealings this professional and courteous are hard to come by in this day and age. Wes and John took care of me and made me feel like a good customer, not just another service number as most dealerships do. I highly recommend Acura of Orange Park for any and all future dealings.

Electric

Jan 31, 2012

Treated me like a person and delivered on what they promised. I came in without much credit and they helped me and explain my options.

hayleya1104

Jan 31, 2012

I was taken advantage of, this staff is not trustworthy. Im now paying twice what my vehicle is worth. I was also given false information.

isr007

Jan 31, 2012

We own a 07 TSX, 08 Honda fit and 2004 TL. All three cars are serviced regularly by the service department at Acura of OP. Wes & John are my primary contacts. We've been taking all three cars here for almost three years. The guys in the service department weather its Wes, John or Kalil - I think (sorry about spelling), all personals are very friendly. Never have I or my better half gotten the run around which is to be expected from most car places. These people treat us like we're friends, family so it's hard not to go back each time. Good service and great people are hard to find. I would like to add, I am always appreciative of my car getting washed/vacuumed, as well as the water bottles in the cashier area! Its nice to see dealerships not nickel and dime customers :)

Andrew Jalil

Jan 30, 2012

I owned a 2006 Acura TL 6 speed, It was having problems with the transmission, and vibrations from the rear deck. Wes immediately diagnosed the problem and put me in a loaner TL, which was super nice. The car was fixed very quickly within a few days. The car was returned to me cleaned and the vibrations from the rear deck were gone. Wes had an entire new rear deck put in for me as well as a brand new 3rd gear syncro. The TL drove fantastic and continues. Ive had my service there many times and recommend them to anyone I can think of. Great friendly experience.

Brady2012

Jan 30, 2012

I have purchased multiple new Acuras from this dealership and would not purchase an Acura from any other dealer. Every time I come back to the dealership for service, I feel like part of the family. GREAT atmosphere and great service. Thank you Greg, Gino, Woody, Aaron and Danny, you guys are the best in the business!!

Jenn0430

Jan 30, 2012

I bought my 2008 Acura TL from another dealership but I always taken my car to Acura of Orange Park for the service. They are always so friendly and courteous! The service department is fast and accurate but if I ever have to leave my car for any length of time and have things to do they always provide me with a courtesy car. The service manager Wes Bracewell is always wiling to help me out with any issues I have. I would recommend Acura of Orange Park to anyone!

Jmcclain67

Jan 30, 2012

I am I hard customer to deal with, I know this! But I every time I go into see these guys I'm always leaving laughing and feeling better about my day. I went in there today with a problem with my floor mats, and was pretty upset that this happened to my new car! Wes and Jon walked out and both greeted me, probably knowing that I was about to be giving them a peace of my mind. I did give them a piece of it too! They then made it all fine by fixing my car at no cost to me and had me leaving smiling and laughing. Not to many people can deal with me but some how Wes always has me leaving there laughing and wanting to come back just to chat at times. Great people and great dealership.

LACHULA4U2NV

Jan 30, 2012

I AM WRITING IN CAPS TO STRESS HOW MUCH A PERSON CONSIDERING THIS DEALERSHIP SHOULD NOT GO THERE FOR ANYTHING! THEY ARE UNPROFESSIONAL, RUDE, ARROGANT AND OFFER SUBSTANDARD WORK!!! IF YOU GO TO THIS DEALER YOU ARE AT YOUR OWN RISK!!! AWFUL TINTING SERVICE DONE ON MY VEHICLE, WITH BUBBLE AND ALL!! BUYER BEWARE!!!

wdp04

Jan 30, 2012

Ive been going to this dealership for almost two years. Wes has always helped me and took superb care of my first born, my 04 TL (136k miles) Ive had my full maintenance done there which included 100k package. I was so surprised how noticeable the engine felt after service, felt newAlso would like to note I am greeted with friendliness not only from service but from the cashier/coffee area.

jmragsdale

Jan 28, 2012

Worst sales expereince ever. Was shown a car with a listed price of $18,500. When price was delivered by saleman the price was $21,400 with a $500 discount...or about $3,000 more than the listed price The said I could not go anywhere else since they had "blocked" my credit. We never gave them any authority to check credit let alone get any approvals.

cutebabyboy

Jan 1, 2012

BEWARE OF THESE CROOKS!! Went for a routine oil change, waited 2 hours, just to find out the oil change was NEVER PERFORMED ON MY CAR!! Out of curiosity, my husband checked the filter and it was completely COVERED in soot and the oil was clearly not fresh. THESE GUYS ARE NOT HONEST and made me feel VERY UNCOMFORTABLE!! Upon leaving the service department, I asked if the windshield treatment was applied and Wes proceeded to the service garage to get wipes for us to apply ourselves. This would be fine if I had not paid $400 (total ripoff) for this service that included a revitalize treatment every 6 months. I was suppose to have the tires rotated and have no idea if that was ever performed; most likely NOT. Should have chalked my tires had I known they are so dishonest. Didn't even mention the moment we walked in the door, instead of a warm welcome, we were immediately bombarded by Wes offering us a service that we didn't even need just yet. I just can't express enough how horrible this service department is. I'm actually considering legal action because this should not be happening and who knows how many other people they had have ripped off. These CROOKS MUST BE STOPPED!! DO NOT GO TO THIS SERVICE DEPARTMENT!! Lastly, it's very clear that they write their own reviews on this review board; couldn't be more obvious!!!

RAVIN

Sep 3, 2011

I purchased a new Acura MDX from Acura of Orange Park on July 22nd, 2011. The sale persons on the deal were Norm Mckay and Andrew Risko. I have two complaints with the delivery of this vehicle. (1) I was wrongfully charge $300.00 for South Carolina State tax and have not received a refund as yet. South Carolina DMV Form-400 Section G states that Active duty personnel are exempt from paying the tax if a LES is provided, which was given to Mr Risko. (2) I agree to handle my own registration of the vehicle, transferring my old tag to the new vehicle and SC state law allows 45 days from the date of purchase to register the new vehicle. The dealership was in charge of handling the titling of the vehicle. I have been in contact with SCDMV and as of Sept 2nd, 2011 the vehicle has not been title by SC. On Sept 1st, Mr Mckay stated that the titling documents has only been received by SCDMV on August 26th without expedite service. SCMDV normally takes 4-6 week to process titling. Its been 45 days from date of purchase and I am driving a vehicle with an illegal plate because the titling service took 35 days to send the documents to SCDMV. I am still waiting for an answer on how the dealership will handle this matter.(1) I request a refund for the wrongful charge of $300.00.(2) I request that a 30 day temporary TAG be FedEx overnight to my resident address which will make my vehicle legal to drive until SCDMV process the titling.

jtienda

Sep 1, 2011

very long business relationship, we will continue to keep it going, bought 3 cars in y\the past 3 months.Fine service , pleasure to do business with them.Jay Graff

iilyx3

Jun 9, 2011

I came to Acura of Orange Park too take a look at a few cars because I had been in a car accident and was in need of a new car. I did not have much time because the insurance company was only allotting us a few days to have a rental car. I met with Gigi on a Wednesday and we looked at a few cars. They were not what I was looking for; I am very picky and wanted a lot of accessories in the car. Needless to say, I met with Gigi a few more times and she was able to find me a car that was in my price range and is BRAND new! She is the most patient salesperson I have ever met, I work in a dealership so that is saying a lot! I will definitely buy through her again and have been recommending her to every person I know. She has a few coming her way in the next couple of weeks! Thank you so much :)

EHGator

May 26, 2011

I was way overdue for an oil change so I went online to find a place to take my car. Acura of Orange park had good reviews so I decided to give them a try. The oil change was quick and easy and the price was fair. Everyone was very friendly and helpful. I will be using them again and would recommend them to others!

Keithjr321

Apr 30, 2011

I was called by Gigi who found I had put my car into a car quote website. She told me I should make time to come down to the dealership and she'd make a deal happen. They treated me very good. Needless to say I left with a different car then I got there with. Good service. I would deffinetly recommend this dealership for anyone looking for a new or used Acura.

LisaML

Mar 20, 2011

I had a great experience at Acura of Orange Park and GiGi was wonderful to work with. I never felt pressured and GiGi listened to my wants and needs, making me feel more like a friend than a customer. I would definately go back and have already recommended GiGi to a family member.Lisa L.

parsonsk

Mar 16, 2011

In '07 I purchased a used car from Acura of Orange Park. A couple of years after purchasing the vehicle, I discovered errors in the sales contract which effected my warranty and maintenance coverage. Although this dealership could have legally done nothing to mitigate the problem, they chose to make a decision based on high morals. After speaking with them over the phone, we reached an equitable decision that was in the best interest of everyone. I look forward to doing business again with Acura of Orange Park.

msprivate

Mar 15, 2011

I only return because the actual service is okay, but the most annoying thing that has happened multiple times to me is that when I pull up for service I have to watch the agents decide if I am "worthy" for one of them to come out and greet you. They are horrible at this. And then after you linger, someone finally shows up. It's most frustrating also to be sitting in the waiting room and see them rush to get out to the cars of others. I just wish they had a non-discriminant policy on how they start your service. Sigh

VeryHappyVW

Feb 4, 2011

I traded and purchased a vehicle from Acura of Orange park. I am extremely satisfied with how the deal was handled. Everyone was very professional and courteous.Thanks to Grey (new car manager) for the great trade-in value he gave me. He was very concerned about my impression with the dealership and my satisfaction with the purchase. Eugene was a great salesman. He was not pushy or overbearing. He made sure we were happy with the vehicle we purchased. James (use car manager) was there to finalize the deal of the vehicle. We went back and forth on the negotiations, but James did a great job of making the numbers agreeable to both parties. Woody (Finance) was fantastic. He explained all the paper work in detail. He answered all my questions. He made sure to give me a great deal on the extended warranty and maintenance package. He will definitely be the Finance person I will use next time. Wes (service Manager) and Kahlil (service personal) are great. Overall the service department is wonderful, very helpful, and always took care of my care needs. Wes and Kahlil always made sure my care was in great condition and always worked around my schedule. They always took great care of me as a customer.Overall the experience at Acura of Orange Park was terrific thanks to the people that I dealt with. I believe that Jack Hanania finally got it right with his staff; they are great people that truly care about customer satisfaction. I highly recommend them.

skivir

Jan 25, 2011

I was looking online for a used Focus. This dealer had all three of the best deals I found. The staff that I worked with was by far the best car dealer experiance I have ever had. The Focus I bought, I am absolutely in love with. Have you ever had a dealer call you back and tell you that 'the bank didn't take the deal' and then they want to hit you up with a worse deal? I had the exact oppisite happen. They called me back and said that they got my rate lowered and my monthly payment lowered --- BY 50 BUCKS!!! Which to me is a very big deal. And the rate was lowered by 7 points. Excellent work. Excellent staff. Excellent experiance. I would gladly recommend this dealer and would gladly buy from them again. To GiGi and Woody. Great job.

lovemyacura

Jan 11, 2011

I was interested in purchasing a 2010 Acura TSX and Gigi was the best in making that happen. I got the exact car that I wanted at an awesome price and a great monthly payment. She also stays in touch to make sure that everything is going okay with the car. Gigi did a phenomenal job and I strongly reccommend her to anyone interested in purchasing a car.

brookethanks1

Dec 5, 2010

I was in a situation where I was up-side-down on my car. I used it for my sales job and had high milage. No other dealership would even try to help us out. I needed something with better gas milage to save myself some money every month. Gino took us in and was positive he was going to help us right from the start. He got us out of our up-side-down gas hog and got us into a newer used Acura TSX. It has been a great car with awsome gas mileage and it will hold its value a lot longer! They also helped us switch car insurance and we ended up with a lower payment there as well. Thanks Acura of OP and thank you Gino!!!

borichro

Nov 19, 2010

This was our first experience buying a car on-line. We have no regrets about the outcome. In our search for the right car and the right price we dealt with several dealerships in the North Florida, Alabama, and Georgia region. We choose to buy the Acura TL from Orange Park mainly because of the attentive, patient and professional manner of Gigi Sellers in guiding us through the early process. And, of course, she worked out the competitive price. I'm sure we were not the easiest customers to deal with given our indecisiveness and frequent request for details, but she was remarkably considerate, personable and prompt in assuaging our concerns. We handled all the pre-delivery paperwork by fax and e-mail, and she actually delivered the car to us in Tallahassee and spent two hours preping us with all the TL's tech package features. If you value service, intelligence and personality in automotive sales, see Gigi.

proprgal

Nov 3, 2010

I purchased a 2010 Acura TL SH-AWD Sept 13, 10 Got it 10/5/10 after many phone calls. STILL NO TAG & THEY WON'T RETURN MY CALL. BEWAREThe finally returned my call and promised to over night my papers so I can get my tag Monday, Nov. 1, car is just sitting in garage, NO TAG. They have my money, I have the car BUT CAN'T GET MY TAG BECAUSE THEY WON'T SEND ME THE PAPERWORK....DO NOT BUY ANYTHING FROM THEM ONLINE. May have been different at the dealership, they would have to look me in the face.

RichCummings

Oct 3, 2010

Many thanks to Gigi, who helped me through the car buying process. She was very professional and I thoroughly enjoyed the entire experience. I had not purchased a new vehicle in over a decade, so I knew it would be an experience. Now that a few days have passed and the dust has settled, I feel 100% happy about choosing the Acura MDX as my new vehicle. And with the regular maintenance and upkeep options and services at the dealership, I look forward to returning to keep my vehicle in top shape... and to get to visit Gigi!!

G8Rgirl

Oct 2, 2010

I am the original owner of a 1999 acura tl with almost 300,000 miles on it. I drive approximately 85 miles a day to and from work so I visit Acura of Orange Park about every other month to have my car serviced. The guys in the service department are always friendly and knowledgeable about what my car needs. They are honost about what my car needs done to it and keep me abreast of upcoming items. They check in with me when they find anything I was not expecting to be needed for that service trip and have always been able to advise if a fix can wait or not (given the economy); and, how long the fix can wait, if it can, before getting more costly. Recently, I bought the tenth or so set of tires for my car, they were less than a month old and I ended up getting a really bad cut/slice in the rear driver side tire. It was a Saturday morning, always busy for them, and I was able to bring the car to them, have the tire replaced and a loaner car while she (the car) was worked on that afternoon. I have had my transimission replaced (I love the sports shift but the feeling is not mutual), my heads replaced from a blown head gasket around 250,000 miles and they have always been very fair with me for these costly service items. My first transmission was replaced around 80,000 miles (under warranty due to an extension Acura made for certain models), that one didn't last near as long and I had some problems within 36,000 miles, so I got another one at no cost. That one lasted longer than the others put together, but I wore it out as well. The one in my car now, AOP split the cost with me knowing my dedicated service history, the issue with the older transmissions and since the corporate office would not assist me. As a woman, I have never felt taken advantage of by them. This is only the second new car I have ever purchased and given my experience with Acura of Orange Park, compared to the other larger, local dealer here in Jax I purchased from before, I will return to AOP to buy my third new car.

Cfarrenhol

Sep 3, 2010

We purchased two vehicles from this dealership in a month. Gigi was wonderful to work with. I look forward to a continuing relationship with her and the dealership. This was the first time I've enjoyed a car buying experience. Thanks to everyone at the dealership that helped they were all wonderful. A special thanks to Gigi my daughter and I are both thrilled with our purchases

kindness, not weakness

Sep 3, 2010

I went to Acura of Orange Park just to test drive a Acura MDX because I was thinking of buying one at another acura dealership, but first wanted to drive one before I made the drive. I went on Fri. night and was greeted by JR and Gino. I promised I would come back on Sat., and I held up on my promise. So, Sat. at noon I was at the dealership, I test drove an '07 and didn't like it. I then test drove an '08 and loved it. Well, that is all these two needed was for me to say I liked the car. They tried to make deal after deal with me...I wasn't agreeing to anything because I could get the car cheaper through a family member at another dealership! They finally said they would come down on the price to what I wanted and would install DVD headrest. That made it close to irresistible...so after a long talk with my husband, we decided we would buy it. This is where the customer service when down hill! I waited and waited for Tim (finance) to take me to his office to sign paperwork, that I later found out wasn't even approved for the amount they were trying to get. He told me he would call me Mon. "about lunch time", this is the famous line at this place. I ended up calling him at 6pm, no new info. I really didn't know what was going on, I couldn't put my tag on the car, but I had bought it and drove off with it. I looked at my paper work and realized they charged me $1000 over the listed (online) price, WHAT?!?! That was also the price they said they were bringing down even more cause I could get it cheaper! So, I called Mark Lacovara...He was NOT helpful at all and pretty much told me that I was wrong and I was going to keep the car because he will not sacrifice his salesmens families for a returned car...and I was still in my 3 days! Well, I then was in touch with the GM Dan Like, very nice and helpful!! Took the price down with DVD headrest installed, got my deal through and when he said he was going to call back...HE DID! I can see why he is in the position he is. Then, on to the service department...I had a HUGE scratch in my car that they agreed to fix and then the DVD install. And all though it took awhile, it was totally worth the wait because you would never know it was ever scratched! Michael in the service dept kept me informed and in a loaner car that fit my needs for the whole week and half and was willing to make me happy no matter what it took. And Wes, the service manager, was AWESOME. He also took very good care of me! Made sure I was satisfied and left no questions unanswered...and HONEST!! That is all I wanted from this dealership and I didn't get that until Wes and Dan took over! If I could rate Dan and the service department seperately I would give them 5's all the way!!!! Hope this helps someone to not get pushed around by the salesmen or finance, cause they will if they think they can!!

Mr. Clean

Sep 1, 2010

I have just purchased my secocd Acura in two consecutive months from Acura of Orange Park, a new MDX. It is a pleasure to "partnher" with the professional staff at this dealership They are friendly, fair and porfessional in all aspects of the transaction. They exceed your epectations and consistently deliver on their commitments. If you are in the market for a new or used car don't waste your time elsewhere, GO TO ORANGE PARK ACURA!!! This team is not satisfied until you are and they genuinely value your business, before and after the sale. Enjoy you new car, I am.

johmer

Aug 30, 2010

When we went to Acura of Orange Park, we were immediately met in the parking lot by Gigi. She took the time to get to know us and get to know exactly what we were looking for before she started showing us cars. She maximized our time in the show room by getting us in the car, going on the test drive, and working out the details to get the car we wanted. We wanted a specific color and model, so it took some magic work by Gigi and Greg to get us the exact car we were looking for. After we purchased the car, Gigi followed-up with us to make sure everything was going fine and she helped us schedule an appointment to get our accessories installed. This is our first time working with Acura and we are very happy!!!

joseph_hahn

Aug 25, 2010

Good F/U without being pushy. Car arrived on lot when scheduled. Wish dealership was closer to Clearwater. When we arrived at dealership we were promptly greeted in the parking lot by a sales person. We indicated we were there to pick-up a car and were put in touch with Gigi. She was very personable and helpful. She reviewed all necessary aspects of the car and buying process.

mtrimble

Aug 24, 2010

My wife and I purchased a new 2010 MDX w/ Tech and Ent packages. Overall we had an excellent experience. Gigi was able to work with new car sales manager to meet our 2nd best price by $500. She was always friendly, knowledgeable, and enjoyable to work with. I have bought quite a few cars, but this is the first one we have ever bought without setting foot on the dealership lot. Gigi professionally and accurately took care of all of the paper work and application process over the phone and via e-mail. We were very pleased that Acura of Orange Park was able to get us the exact vehicle we wanted (combination of packages and colors). Gigi saved us alot of time and hastle by delivering our car to our home in Tallahassee! Gigi has also been very good at following up to make sure everything is going well with our new car.

calscott40

Aug 23, 2010

I would like to say THANK YOU first of all for helping me get a another automobile. Your dealership was the only place who really tried to help me get another automobile. I will recommend this dealership to all my friends. Gi Gi has been very helpful with everything, She made sure I got my automobile. Gi Gi is truly an asset to your company. She helped me out alot and explained everything very well to me. Thank you again for everything.

DaraInJax

Aug 23, 2010

I had a wonderful experience from the moment I walked in! Although we didn't get the deal I wanted the first day I visited the dealership, we worked to a very good compromise over the phone and I'm so pleased with my new TSX! Everybody at the dealership was so friendly and the follow up from my salesperson was fantastic. I would definitely buy another car from them again.

kingdonjr

Aug 23, 2010

I bought my car from James Dambrosio! Although you have multiple cars to choose from I ended up getting an Acura< James was able to tell me "why" it was the best option< The entire process of gettin the car was seamless and very easy>>> I have bought multiple cars in my life and you always feel that your getting jerked around< James never once made me feel that way, I wanted alot of info aboutthe car ad the price< James provided quickly all that i asked for. I was VERY Happy when I drove off in my Acura! I have since recommended to several of my friends and co-workers to see james when buying a car< new or used! All of my friends drove off happy as well. James continues to help me with any issues I have no matter how trivial! I think that James represents your company VERY well! And that is what makes the difference when buying a car!!! KNOWING that your gonna get taken car of! THANX JAMES!!!My Acura had a power steering issue and the a part was recalled, Upon arrival I was greeted by Wes Bracewell< he put my family in a BRAND new Acura !!! We were told that the car would be repaaired asap, while working on that hose the scv dept found some other issues and Wes let me know right away! The Acura company got involved and because the problem was related to the recall they replcaed all that was wrong. While they fixed the car for a few days my foamily enjoyed the Brand New Acura>>> we took pictures with the car and sent them to our family and friends!!! :) My wife and kids still talk about that car! I know that it is procedure to put people in a loaner while a repair is done, but to have the loaner be a Brand new car like that!!!! Really a great touch! We will one day buy a "NEW" Acura because of that experience! The most impressive part of he whole week was that Wes called me every day to let me know what was going on!!!! GREAT JOB WES!!! Thats SERVICE!! these days people dont know what "service" is. I was extremely satisfied with Acura of Orange park and the Staff!!!

wood72

Aug 23, 2010

The service and professionalism was unmatched in my car buying experience so far. This was the 3rd new car I have purchased and it was by far the best experience I have had. No matter what your situation is, come in and talk to Darrin and Grey and they will work to match a deal that is right for you. I have never recommended a dealership before but I would recommend Acura of Orange Park to my friends and family because I know they will be treated with respect and professionalism along with great service.

ddollbaby4

Aug 21, 2010

I shopped around at about 4 Acura dealerships and feel I got a good price to begin with from this dealership. I didn't feel pressured/hassled at all by Andrew. He was helpful, calm, and professional. Very pleasant experience buying from Andrew at Acura of Orange Park!

Mr. Clean

Aug 21, 2010

This is the BEST new car purchasing experience I have ever had. The personnel were friendly, fair, listened to my needs and exceeded expectations. I have purchased from this dealer in the past and did again in July 2010, and will in the future. I highly recommed ACURA quality and specifically, Orange Park Acura if you are in the market for the best deal on a new or used vehicle--forget the rest, they are the BEST.

andreaknight2004

Aug 19, 2010

By far the best customer care I have received from any dealership. Acura of orange park has shown to me that they noy only care about your car, they care about you and your family! Thank you for keeping my fmily and I safe while we are on the road! Acura of op takes pride in their work and I can see that by your outstanding commiment to the community.

stevebateh

Aug 19, 2010

I have been a loyal customer of Acura of Orange Park for the past 10 years. During this time, I have leased and purchased 10 vehicles. I have been blessed to work with the same salesperson throughout these years, Aaron Watkins. My most recent transaction has been the lease of a 2010 Acura TL with Tech package and 18 inch wheels. A purchase or lease of a 2010 TSX is forthcoming for my children. Aaron has been instrumental in my recent transaction and I am very satisfied with the lease arrangements.Aaron has been courteous, professional, and very knowledgeable in the vehicles he sells. Aaron has gone beyond what is expected to provide excellent personal service and ensures that the customer is happy and satisfied. Aaron continues to provide this personal service AFTER the vehicle transaction, as well. He reviewed the specifics of the vehicle in great detail with me and sets up the additions the vehicles provide such as XM radio and bluetooth. I can honestly say that Aaron and I have become good friends and I predicate this on a mutual trust in that he really cares about his customers and really works hard for a product he truly believes in.I would not go to any other dealership for myself and family. I really feel at home with this dealership and find all the employees in the parts and service and sales department to be pleasant, courteous, and professional. I have yet to leave the parts and service department following service on my vehicle thinking that I have never had a more pleasant experience. In summary, you can do no better than to consider Acura of Orange Park and any dealership owned by Jack Hanania as the best of the best in terms of service, professionalism, and a focus on the customer to provide a most pleasant experience before and after the purchase or lease of a vehicle.

Sam21888

Aug 18, 2010

I owned a 2004 TSX back in 2006 but traded it in in 2008. I regretted it so much that this year I decided I wanted to get back in an Acura. So I started researching and found 2 Acuras that I liked and were in my price range. The first was at Duval Acura and the other was at Acura of OP. Since Duval Acura is closer to me I tried them first. However they didn't have the one I saw online anymore, so I called OP and asked if they still had the one I was interested in. I live about 30 miles from there so I didn't want to drive out there unless they had it. The lady I spoke with "beat around the bush" but said they still had it. That weekend I went out to OP and was working with Greg F. (not sure of his last name, but definitely wouldn't recommend) . At first everything seemed great, but within 30 minutes it was already downhill. As we were waiting on him to run my credit he ran into some people he seemed he knew, he began showing them around and trying to sell them a car. We waited for about 30 minutes on him to come back. That is not good salemanship at all. When he came back he told me there wasn't much he could do for me on an Acura with my credit and where I wanted my payments. So I decided to leave, he tried to sell me a couple other cars, but I wasn't interested. So we left. He called later that afternoon and said he might have a deal for me on an Acura I liked. He said he would call back Monday. He did, however, he didn't seem reliable on what he was saying so I went back to Duval Acura. They had a used TL that I was interested in, and as I was in the process of purchasing it Acura of OP started calling me and putting down Duval Acura. They began blowing my phone up, badmouthing Duval Acura, once they realized I wasn't going through them. Finally I informed them I had gotten the car at Duval Acura and to leave me alone. Technically I had still not been approved for the car at Duval Acura. But while that process was going through I received another phone call a couple of days later from Greg at OP asking if I still had the car, and have I been asked to sign anymore paperwork. Asking questions that were not necessary for them. I found out that OP Acura ran my credit to 15 different finance companies, AFTER I already told them I found a car. Although it was not illegal, it was unethical and should not have been done. Duval Acura had a harder time getting my car financed with one specific company because of OP Acura. They were very rude and unprofessional. And I will NEVER go there again, nor refer anyone to them. Duval Acura is definitely the better choice.

mandrews20

Aug 17, 2010

I have been a loyal customer of Acura of Orange Park since September 2004. At that time I purchased a Pre-Owned Certified 2001 Acura TL, which I still have to this day and have had no problems with. In 2007, I returned to trade in a 2006 Chevrolet Tahoe due to rise in gas prices. At that time, my salesman insured me he could get me out of this vehicle and that is what they did. I even tried something new, a lease on a 2007 Acura TL. After a year, I decided that the lease was not for me and I went back to the dealership and told them I needed a new vehicle. That is when I met James, he was a wonderful salesman. Once again they traded me out of the 2007 Acura TL to a new 2008 Acura TL, and the payments remained in the same price range and I left again a satisfied customer. I must commend James, he continued to contact me and make sure I still enjoyed my vehicle and even when I in the dealership service, he makes it a point to come and visit me. In March of 2010, I decided I was interested in a new vehicle. So, I contacted James and he told me to come in and they would definately work a deal that I would be satisfied with. Once again I left again as another satisfied customer with a new 2010. James guaranteed me I would be happy with the deal and he would not stop until he had the deal I was looking for. A week later, I referred my co-worker and she also stated just how helpful and professional James had been. Who knew I would develop a good relationship with my car salesman, my friend, James D'ambrosio. A salesman who I just referred my grandparents to for the purchase of my cousins new 2008 Toyota Corolla. Once again he worked a deal that my family could not pass on. James D'ambrosio the salesman and Woody in financing has made my trips to Acura of Orange Park worth the trip. Thank you Acura of Orange Park, I have enjoyed all of my experiences at the dealership from purchasing the vehicle to servicing and I will continue to be a customer.

maris1006

Aug 17, 2010

I recently went to Acura of Orange Park to trade in my 2007 Camry for a used 2008-09 Acura TSX. James was so helpful. I gave James a price that I had in mind, so we started first to see what my options were realistically without hopping into a bunch of cars. I was trading in my 2007 Camry and James did everything possible to make sure I was taken care of on getting the most out of my trade in. He was extremely knowledgeable and very easy to deal with throughout the entire process. What I like most about James, and my experience at Acura of Orange Park, was that everyone there makes you really feel at home and they are all super friendly. We went through a few cars in my price range, and the last car we drove was the one! It had all the bells and whistles on it that I was looking for and James was able to work the best deal for me to keep my payments right where I wanted them. After I got done with paperwork, James was there to help me transfer my things to my new car and I was also greeted by a full tank of gas! It's the little things that make me a happy customer, and James goes above and beyond to make it that way. I was back in a week to finalize some additonal paperwork, and James was there to say "hello". He asked me how things were going and I mentioned I was having trouble with the blue-tooth setup. He was more than willing to help, and took time out of his day to walk me through it so I could get it up and running. I will definitely be life-long customer and will be back to see James when I'm on the hunt for my next ride.

OP1976580

Aug 16, 2010

First started looking for a used car. We were then approached by the sales man.The lies started not from finance but from the sales. The car was a 2 owner car but was presented to me as a one owner car. The car had high milage which was ok for the year,So after a few hours(3-4hrs) of trying to bargin they said take the car home after the first set of paper work, then they said"we cant get u financed so bring the car back",No problem fianlly got a bank to finance,after purchacing The Premium package.To protect my investment. The price grew and grew and grew.Less than a week later the car ad to return for a gas cap replacemant. Ha it was something else but it was covered under the premium package. took the car in to fix scratches they said "We will fix". They gave me a loaner that was FIIIILLLLTTTTTHHHHYYYYYY, from the previous user never even cleaned it for the next hot seat person to pick it up.Long story short they deal with people very wrong at this dealership.And signing 2 sets of paperwork with good credit.NEVER AGAIN.

Keemosabee45

Jul 30, 2010

I was so excited to buy an Acura MDX and to show it off to my girlfriend so we rolled up there and things started out nice... We didn't have to buy the car that day unless they made me a great deal and they assured me they would so after 4 hrs. Of hassle a deal was agreed upon. The car was to be certified (they had just got it in on trade) and cleaned by the next day! So I cancelled appointments aka lost money and no call from them so I called and talked to the new car manager who told me it wasn't ready (I told them at the time of sale they could have extra time but they assured me they didn't need any time) he said they needed to order a part and do body work and he would have the used car salesman call me. Sure enough no call until 845pm and he lies and says it's all ready to be picked up:-( So obviously I can't pick it up in 15mins. So I bring a friend the next day (potential new customer for them) and low and behold the car still had obvious body damage, trash under the seats, no new mats, no gas, and the list goes on and on and on... So I have to battle with their GM about things they need to do to keep my business and he assures me that he will look over the car! So a week goes by and I only got one call from Clay Clingan who was awesome (why he doesn't do sales is beyond me) and he points out other things they needed to do (unfortunately I just called and clay is no longer there...) so I get the car over a week later and still they hadn't put the gas in, no new mats, there was some extra miles on it, coffee stains (I don't drink coffee), and I could really tell the GM cared.... Not.... He didn't even come out he had his finance guy barter with me and at this point I just bought the car and left. So now the service light is on (oh they really do your next maintenance... Not!!!) and the service guy that answers is rude and won't even look up my car in the system!!!! Acura of Orange Park is low rated for a reason and even if they give you a good price don't buy it because they lie and don't follow through with anything!!! I thought buying a luxury car was supposed to be somewhat enjoyable.... Well my next one will be because it won't be from them!!!

shamrock38

Apr 25, 2010

This deal started off great. The price of the car was reduced to what I was willing to spend, the car looked great. I was told the clutch was brand new, which was a huge concern of mine on this particular car. I was also told that "this deal was going through, there was no reason for this deal to not work out." So I put $1000 down on the car to lock me into the sale. I was 1000+ miles out and had to book a flight to get this car but my instincts told me not to do this until everything was 100% worked out with the payments. The next day I made several calls to James, the internet sales boy, that were not returned. I made a call to the used car manager and the finance department to make sure everything was written in stone, no returned call here either. Finally got ahold of James who told me that the car was being driven off the lot the day before and there was a sound coming from the car. No phone call to me about this at all. Supposedly the car was taken to Audi to be looked at and they had to fix the fly wheel, which is part of the "brand new" clutch assembley, and they were not able to honor the deal that we agreed on. They said they would split the $2400 fly wheel repair with me adding an additional $1200 to the purchase price. I said this was NOT going to work for me. I couldn't help to wonder if maybe they thought I was already in Florida at the time of the call. Hmmmm.... I should've been there by that time but had a suspicion about this so called "Prestigious" dealership. I ended up dumping on 4 other deals that I had in the works for that weekend because of this deal. Don't waste your time with these guys like I did. Very shady!

DChina

Jul 15, 2009

This morning I take my 2007 TL in for a scheduled oil change. The car has 16,665 miles and this is my third appointment for maintenance. At the time I purchased this brand new car I was told the dealership will give a complimentary oil change, every other schedule oil change. The first oil change was FREE, The second one I paid $182.00 for the BASIC plan, well today should have been my FREE oil change. I pulled up at 7:33 am, and out come Justin. No "hello", no "good morning", no "how are you", no "welcome", NOTHING, until I say Good morning! He replied good morning, oh I can't see you, the sun is blinding me! Then we go inside to complete the paper work, Justin asked me how do I like my car? I replied it uses a lot of gasoline. Justine replied "that car is too fancy for you"! I replied EXCUSE ME! He then said "I'm just kidding" I then asked, why is there a charge for my oil change? It should be free. Justin said, it's only free after you purchase the Premium plan, I explained to Justin....that's not what was told to me at the time I purchased the car. I just think if that's the only way to make a car sale, by making false promises, that's very pathetic!

jharlim

Jul 10, 2009

I bought a new TL08 with Nav 1000 miles away and picked up the car 2 weeks after I signed the paperwork. Everything was handled smoothly, the sales person that handled my purchase was Moye Cozart. It's been the best experience I had so far for purchasing car. The new car sales manager Catherine explained to me all of the legal regulation on processing the purchase since I have a complicated situation with my license due to moving out of state. The price I got is unbeatable across the eastern US and they delivered the car as promised. In addition to that, they gave me an unexpected gift, a tire upgrade to 18" for FREE, since they don't have any of the original one with this car.

AndiP808

Jun 8, 2009

After looking at Certified Pre-owned Vehicles on Acura of Orange Parks website I made an offer on an Acura RL through the web. A phone call was placed to my by Tony advising they no longer had that car available. I advised Tony of the other vehicles I was interested in purchasing and the price I wanted to pay for each of the cars. There was only one car they were interested in providing a "deal" on and it had high mileage. After being in agreement on the price for the 2006 with high mileage he advised me that Honda Finance was offering a 2.9% or 3.9% but only for their dealership this weekend. After doing some research I found that those rates were for new cars!!!!!!! He also promised me he would personally pay for a "Service Package", which is where they pick your car up from any location within 100 miles and bring you a loaner car to handle the service. THIS SERVICE PACKAGE IS FREE and is done at Duval Acura too. After the conversation I concluded I was not driving 30 miles to work with someone that could not be 100% honest with the terms and showed little interest in negotiating for a newer car. Bottom line I knew I was buying a car that weekend but based on my phone conversation decided I was purchasing the car from Duval Acura and feel I made the best decision. When you have a gut feeling they are trying to screw you over that is pretty much their intention!

Dr_Rick

Feb 4, 2009

I was in the market for a new vehicle and went to this dealerhip to gather information. The first visit to the dealership was uninspiring. The salesperson seemed more interested in selling a car than asking about our needs. The person claimed that the vehicle has 5 star ratings across the board and told me some misinformation about the vehicle. He lost my trust since I knew the information, already.I did go back and met with another salesperson and his manager who were friendly and very knowledgeable. Their influence made me decide upon an Acura versus another brand of car. However, I ended up purchasing from another dealership since they had the selection that I wanted.Overall, the staff is hit or miss, and if you feel like you're dealing with someone who doesn't know their product, find someone else.The store is clean and people are friendly. However, I did notice a few salespeople in the front smoking cigarettes which was a turnoff for me.

neurodoc

Jul 22, 2005

I took my 1997 Honda Accord LX to this dealership and was impressed with the professional and friendly behavior of the staff. Work was completed in a timely manner, and they provided me with a well-maintained Acura RSX as a loaner car. The service representative provided me with appropriate recommendations. My enthusiasm for the quality of work by this dealership is slightly reduced because (1) they did not fix a minor cosmetic blemish I requested, although they held the car for a week; (2) they were supposed to perform an oil change and did not; (3) my "check engine" light came on the day after they returned the car to me, and I had to bring the car back to them to check out the problem. These criticisms aside, I am quite happy with the quality of service provided by this dealership.

Acura1

Jul 20, 2005

The Internet sales department, esp Marvin Tucker, are the best team I've had the pleasure to buy from. I bought a 2005 TL W/Navi in May over the phone (over 350 miles away) and got the price I wanted right away. Everything went smoothly with the transaction and it would have been a great end to the story, but there is more. <br>While I was buying the 05 TL, My 02 TL was put into the service department for it's 35,000 mile checkup and a service guy had an accident with it that damaged the entire left side. They did repair it, but I never got a "sorry" or even a call from the "big boss" nor any type of compensation to the fact that I'll never be able to get full value from it if I sell it. The rear door lets air and noise in, Nor did I get any documentation on the 35,000 inspection. (they did not charge me, as if I were to pay). I still had to pay for the shipping of my car they dammaged since the 05 was going to be shipped, but I had to drive that off the lot.<br><br>Sales was the greatest, Service should have been good, but when their tech wrecks your car, It really dosen't matter how good they are.<br><br>Overall I would say, Buy from them and cross your finger with the service personnel.