2025 HONDA Pilot
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Vehicle Details
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Option & Equipment
Information about Dealer
The (not so customer service) Service Department is awful
Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 2.0 Overall Experience: 1.0
went in with a dead battery. they checked the electrical system and charged the battery. they found nothing and sent me on my way. I paid $49.00. next day my battery was dead in my driveway. My neighbor gave me a jump and followed me to the Sunwest service department once again. this time they told me my battery post was too small for the terminal. they put a sleeve on and charged me 29.00 and sent me on my way. I parked the car in my drive way for 2 days and found the battery dead once again. I called the service once again and asked them so send someone over to jump start my car. 1 and 1/2 hour later a kid shows up and gets my car started. I drove it to the Honda dealer in Hillsboro Oregon 116 miles away. they found a bad fan motor relay that was discharging my battery. the Hillsboro dealer not only found the root cause...they fixed it and now everything is working and my battery is not dead every day. I feel the Sunset service department wouldn't try and actually fix the issue, they took the easy out each time and didn't help me with the actual root cause. I wont go back.
