2024 VOLKSWAGEN Taos 4Motion

Worst Car-Buying Experience Ever

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

ABSOLUTELY the biggest car-buying mistake I've ever made is 1) Buying a VW and 2) Buying it from this dealership. I bought a 2014 Passat Wolfsburg Edition 18 months ago. When I test drove the car, the brakes squeaked like crazy. The salesman said "don't worry about it - we'll take care of it". After COUNTLESS trips to the dealership, BS answers and frustrating phone calls, they literally handed me a brochure and said "this is normal brake operation - these brakes are not defective". I traded in a 10 yr old Ford Escape with 150K miles and the brakes worked GREAT! I spent HOURS on the phone with various unhelpful people and finally had to contact the owner of the dealership who was able to get my car serviced properly and the brake squeak to stop. Fast forward another 8 months or so ... I've paid down the loan on my car as quickly as possible so I can get out from under this car (the resale on these cars SUCKS!) After a few trips to other dealerships over the weekend, I was told repeatedly that my car is part of the Takeda air bag recall and cannot be sold retail and must be wholesaled and therefore is worth considerably less on trade. I called VW Schumburg and asked for help\advice. The Service Manager (Ken) 0literally told me "I don't know anything about that, you should just call around to dealerships until you find one that will take it on trade" - So I demanded to speak with someone in charge. John Gomes (New car manager?) got on the phone. Extremely condescending - and told me basically that the only way he would help me is if I trade in my car for another VW from their dealership! HAHAHA! I would rather WALK the 20 miles to work every day! STAY AWAY FROM THIS PLACE - Once they sell you a car - they will NOT stand behind it!!! Update: Just prior to posting this review, I did receive a call from Frank the GM who told me that my mistake was not calling him first. LOL, you would think he should be able to count on his other people in charge to answer questions a bit more professionally. He told me to bring the car in for an "assessment" so they can make me an offer to buy it from me. I am anticipating a wasted trip, but will give them one last chance. Never, ever EVER will I buy another VW and certainly never from this dealership. You've lost a customer forever.

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