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PRICE ALERT
To be clear, MY issue is with this dealer (Flow VW) and...
Customer Service: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0
To be clear, MY issue is with this dealer (Flow VW) and NOT with Volkswagen of America. My car is included in a class action lawsuit involving "Oil Sludge" buildup in the engine, and Volkswagen's communication to me informed me that all repairs involved with this issue would be covered by their company, and that all I needed to do was visit an authorized dealer and provide maintenance documentation. I complied with these criteria, and currently my vehicle is sitting behind their facility NOT BEING REPAIRED. It makes seven (7) days since FLOW VW accepted my vehicle, and repairs have not begun. This creates a tremendous problem for me, and I communicated to the service representative (Andy)and to another individual (Melissa) that I felt Flow VW's concern was for a dollar value associated with repairing my car, and NOT for me as a customer. Melissa confirmed my suspicion of this and told me that their dealership would not receive payment for the repair if VW of A did not authorize the repair. I have not been provided with any service, and nearly absolute zero compassion for not having a vehicle. A court has ordered repairs of the issue affecting my vehicle, and FLOW VW is not willing to honor this order; nor do so in a timely manner. No efforts were made to assist me with alternative transportation options. Melissa informed me they had no cars to lend as the Wyndham tournament in town had been given ALL vehicles Flow VW had to offer. It is clear FLOW VW gives precedence to their monetary concerns, ahead of the needs of the customer and providing service to the customer. The internet is replete with similar complaints of paltry customer service, and mine is no different. I feel sorry for anyone who has had similar experiences, and would advise anyone reading this to find another dealer to do business with; unless your expectation is to be neglected.