2024 VOLKSWAGEN Golf GTI
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Vehicle Details
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Option & Equipment
Information about Dealer
Great Service Department
Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0
I have a 2009 Volkswagen Passat Wagon that I purchased two years ago from a VW dealership. I also purchased a two-year VW warranty with the car. There were some issues that were cold weather related, that needed attention, and I had to wait for late Fall colder temps, before taking the car into Suburban Volkswagen of Troy.At this time the warranty was close to expiring. Chris Lange the service director was most helpful, in patiently working with me to jointly road evaluate the car before and after the repairs, to make sure that everything was well attended to. There was also quite a bit of communication needed over a period of days while the car was in the shop. Adam Gilbert the assistant service manager was also most helpful, and took the time to go through everything in detail when I collected the car.Their customer waiting area is extensive, with many amenities. A complimentary shuttle service is also provided to drop you at your place of work, or residence. The driver Lou is friendly and happy to chat during the ride. Additionally they are also able to provide a rental vehicle at a competitive rate, if needed, while your car is in the shop. This is a great dealership, with many pluses, to take your VW for service or repair.
