2024 VOLKSWAGEN Atlas

Not very friendly safety recall

Customer Service: 2.0 Quality Of Repair: 3.0 Overall Facilities: 3.0

I took my car for a safety recall. First thing I noticed is that there were no one there to great you or point you in the right direction. employees past by myself and no one ask me if I needed help. after going to the parts department and asking for help I was pointed to the same way I came in. Finally I talk to the service specialist. I told him i was there for a safety recall. his attitude changed. i felt like i was there to ask him for money. that is the impression i got. I asked how long it might take. he said about 3 hours and that they would only test and inspect my recall portion of my vehicle. i said that is the only reason I was there for. we ended up making appointment for next day. Next day, same thing. very friendly greeting at first by a different worker in the service department. untill i told him why i was there. i was pointted to thr same grumpy guy again. he told to drop my keys with him. I asked if it was all they needed from me. he said nothing and only gave me a thumbs up without making a single noise.

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