2024 NISSAN NISSAN Z

No High Pressure!

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

I had brought my 2002 Maxima in for a recall and while the work was being done my wife and I walked around the lot looking at the 2016 cars. I have been a fan of Nissan products for quite some time. I come from an auto service back ground and before I retired I noticed that a Nissan rarely came in for repairs aside from required maintenance. I own two Nissan Maximas a 2002 SE 6 speed and a 2002 GLE automatic. We were approached on the lot by Phil Alexander and I let him know that we were just looking as I didn't want to waste his time. He said it no problem and we just started to talk. I kept saying that I didn't want to waste his time and if he needed to go it was ok. My wife kept saying she like the Nissan Rogue and the last thing I expected to do was to buy a new car but I just told her that if she wanted it, then buy it. We spent some time looking at an Altima as it was quite a bit less costly but kept going back to the Rogue. Phil did an exceptional job and even followed us home, a 62 mile trip to deliver the car the same day and also to pick up our trade. Now I am terrible with names and all the business cards are in the truck and my wife has it at work. But I want to say the Fiance guy Nick was outstanding, Andrew who worked up the pricing and the actual deal. The customer service manager, who's name just flew out of my head. GOD I am getting old. Also the service department. I have never been in a dealership before where I didn't have to grid myself for the onslaught on high pressure sales. It simply didn't occur at Lynchburg Nissan. I am 67 years old and I have been driving and buying cars since 1967. So quite a few cars and an untold number of dealerships and this is the 1st time I have ever come away without of the feeling I had been taken to the cleaners. I did have a problem with the Rogue on the following day regarding the Nissan Intelligent locking system that didn't seem to want to work properly. I contacted the dealership and got it resolved. I got follow up calls from Phil, Nick and their customer service manager. In closing, even though its a 62 mile trip each way I will be using them to service the new vehicle and I am entertaining the purchase of a 370Z from them.

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