SAVE
PRICE ALERT
POOR SERVICE DEPARTMENT
Customer Service: 1.0 Quality Of Repair: 1.0
I brought my 93 LeBaron there do to a problem with the alarm. When they called, I came to pick it up. Said the problem was a wire connection. Paid $155. Opened the drivers door the alarm went off. Waited in the waiting room. Was told it was fixed another wire connection. Opened the drivers door, the alarm went off again. I asked to just disable the alarm. Was told that was not possible. Back to the waiting room. Once again was told it fixed, same results. Was told it needs an Alarm Module but none can be found. So I was told to avoid locking the doors. Went home searched on the internet. Found that if the Alarm Module is disconnected when the engine is running, then the alarm is disabled. I did that. Went back to Laurel Chrysler. I requested a $100 refund since they did not fix it, I did. Frank the GM refused and refunded $88.15. He said they had to pay the Tech for time spent diagnosing. I replied that that he did not correctly diagnosis the problem of fix the problem. Frank said that does not matter, he still has to pay the guy.