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Standard EquipmentExteriorAutolamp Auto On/Off Projector Beam Led Low/High Beam Auto High-Beam Daytime Running Lights Preference Setting Headlamps w/Delay-OffBody-Colored Door HandlesBody-Colored Power Heated Side Mirrors w/Manual FoldingDeep Tinted GlassFixed Rear Window w/Fixed Interval Wiper and DefrosterFully Galvanized Steel PanelsHeadlights-Automatic HighbeamsLED BrakelightsLip SpoilerSpeed Sensitive Variable Intermittent WipersTailgate/Rear Door Lock Included w/Power Door LocksTire Mobility KitInterior2 12V DC Power Outlets2 Seatback Storage Pockets3 LCD Monitors In The Front4-Way Power Passenger Seat -inc: Power Height Adjustment, Fore/Aft Movement and Manual Recline8-Way Power Driver Seat -inc: Power Recline, Height Adjustment, Fore/Aft Movement and Power 2-Way Lumbar SupportAir FiltrationAM/FM/Satellite w/Seek-Scan, Clock and Steering Wheel ControlsBucket Front Seats w/Leatherette Back Material and Power 2-Way Driver LumbarCargo Area Concealed StorageCargo Features -inc: Tire Mobility KitCargo Space LightsCarpet Floor TrimCompassCruise Control w/Steering Wheel ControlsDay-Night Auto-Dimming Rearview MirrorDelayed Accessory PowerDigital/Analog AppearanceDriver And Passenger Heated-Cushion, Driver And Passenger Heated-SeatbackDriver And Passenger Visor Vanity Mirrors w/Driver And Passenger IlluminationDriver Foot RestDriver Information CenterFade-To-Off Interior LightingFOB Controls -inc: Cargo Access and WindowsFordPass Connect -inc: 4G LTE Wi-Fi hotspot that connects up to 10 devices (Wi-Fi hotspot includes wireless data trail that begins upon AT&T activation and expires at the end of 3 months or when 3GB of data is used, whichever comes first, but cannot extend beyond the trial subscription period for remote features, To activate, go to www.att.com/ford), Remote start, lock and unlock vehicle, schedule specific times to remotely start vehicle, locate parked vehicle and check vehicle status (FordPass Connect (optional on select vehicles), the FordPass app, and complimentary connected services are required for remote features (see FordPass terms for details), Connected service and features depend on compatible AT&T network availability, Evolving technology, cellular networks, vehicle capability may limit functionality and prevent operation of connected features, Connected services excluded Wi-Fi hotspot), Note: Telematics solutions (both complimentary and subscription based) are available for fleet customers, providing access to manufacturer-grade data including but not limited to vehicle location, speed, idle time, fuel/energy, range, vehicle diagnostics, and maintenance alerts, FordPass Connect 4G Wi-Fi modem, enables telematics services directly from Ford or through authorized third party providers, Learn more at commercialsolutions.ford.com or email fcs1Front And Rear Map LightsFront Center Armrest w/Storage and Rear Center ArmrestFront CupholderFull Carpet Floor Covering -inc: Carpet Front And Rear Floor MatsFull Cloth HeadlinerHVAC -inc: Underseat Ducts and Console DuctsInstrument Panel Bin, Dashboard Storage, Driver / Passenger And Rear Door BinsIntegrated Roof AntennaLocking Glove BoxManual Tilt/Telescoping Steering ColumnMetal-Look Gear Shifter MaterialMobile Hotspot Internet AccessOutside Temp GaugePower 1st Row Windows w/Driver And Passenger 1-Touch Up/DownPower Door Locks w/Autolock FeaturePower Rear Windows and Fixed 3rd Row WindowsProximity Key For Doors And Push Button StartRadio: AM/FM Stereo -inc: 6 speakers, MP3 capable, speed-compensated volume and USB media hub (A and C) styleRear CupholderRemote Keyless Entry w/Integrated Key Transmitter, Illuminated Entry, Illuminated Ignition Switch and Panic ButtonSecurilock Anti-Theft Ignition (pats) ImmobilizerSiriusXM w/360L -inc: a 3-month prepaid subscription, Service is not available in Alaska and Hawaii, SiriusXM audio and data services each require a subscription sold separately, or as a package, by SiriusXM Radio Inc, Your SiriusXM service will automatically stop at the end of your trial unless you decide to subscribe, If you decide to continue service after your trial, the subscription plan you choose will automatically renew thereafter and you will be charged according to your chosen payment method at then-current rates, Fees and taxes apply, To cancel you must call SiriusXM at 1-866-635-2349, See SiriusXM customer agreement for complete terms at www.siriusxm.com, All fees and programming subject to change, Not all vehicles or devices are capable of receiving all services offered by SiriusXM, Current information and features may not be available in all locations, or on all receivers, Satellite and streaming lineups vary slightly, 2020 SiriusXM Radio Inc, Sirius, XM, SiriusXM and all related marks and logos are trademarks of Sirius XM Radio IncSmart Device IntegrationStreaming AudioSYNC 4A w/Enhanced Voice Recognition -inc: 12 LCD capacitive touchscreen w/swipe capability, wireless phone connection, cloud connected, AppLink w/ap...
Inept Service Department
Customer Service: 1.0 Quality Of Repair: 1.0 Overall Facilities: 2.0
App. 3 months ago the PCM in my 2012 Ford F150 died. I have the ESP and this was covered under factory warranty. I contacted for roadside assistance and they towed it to Jones Ford in Shallotte NC. I asked up front if it was going to be awhille, if I could get a loaner or a rental, to which the service writer stated that they didn't have loaner vehicles but if I got a rental, I would have to pay up front but if it was covered under warranty I would get reimbursed. After 7 days, they diagnosed and fixed the problem. The dealership also reprogrammed 2 of my keys with the PCM replacement. I advised the service writer that I had 4 keys that were all programmed prior to the PCM replacement. He told me just to bring the keys in and he would have them reprogrammed. I still have not been reimbursed for the rental charge. I recently had an issue with the 4 wheel drive not working, so against my better judgement, I took it to Jones Ford and told the service writer that if they were going to have it for an extended period of time, I expected some type of vehicle to drive. The service writer assured me that they would check the vehicle right away and if I needed a vehicle due to the length it may be in the shop, they would attempt to accommodate me. I also had my vehicle inspected and asked for an oil change, since I have the oil change plan with Ford. My vehicle was there for 3 days and I called them and the service writer told me that they thought it was a motor and I would have to pay $100 for my ESP, I said that was fine. She said the motor should be in the following morning and that they should have me up and running. I waited the entire next day and called at app,. 4:45 pm with no answer. I called the next day and the service writer said the motor was not the issue and they were not sure what the problem was. She said they were continuing to attempt to locate the problem and had even contacted Ford motor co. and there engineers were not being any help. The following week, on tuesday, I contacted Jones Ford again and the service writer said they were attempting to diagnose the problem and that she would call me back. By thursday, I had called a friend of mine that worked for another Ford dealership and he said, I needed to get my vehicle from Jones Ford and take it to another Ford dealership. I contacted the Jones Ford service writer and told her I was going to pick my vehicle up and take it to another dealership and that I was completely dissatisfied. She stated that she understood. I was at work on Friday and asked my wife to go by the dealership and pay for the vehicle inspection and pick up the keys and we would go by the dealership later that night and get my truck. My wife later told me that the cost $134 and some change. When we went to pick up the truck the battery was dead. Must have sat for awhile? I looked at the service report and the dealership had charged me to reprogram the keys. With all the problems I went to my truck and popped the hood to check to see if the oil had been changed. It had not! I called back on Monday and told the service writer of the lack of oil change and the charge on the keys. She stated they had forgotten to change the oil and she would have to talk to the manager about the key reprogramming fee but she stated that there was a $100 deductible for the ESP, when they changed the motor that didn't fix the problem. I told her this was not acceptable. I ended up having to contact the manager directly and he refunded the $103 for the key reprogramming and he was very apologetic.