2024 BUICK Envista

Treated unfairly and buyer beware!!!!

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Bought used Altima 2014 in August 2016 at their Mazda dealership. Car was dirty and not detailed even when dealership knew we were coming 1.5 hrs away. The car looked like they never washed it for the 65 days it was on their lot (red flag #1). From what i could see the car had potential for buying so we went for a test drive. The test drive went well and as we returned the dealership said they would detail car since we were interested (red flag #2). Yes we were interested and spent an hour negotiated with used car sales manager, filling out paperwork and financing. When thinking this was a fair deal buyer beware they don't tell you everything that should of been discussed up front before the purchase. Under that dirty mess that hadn't been cleaned before we purchased was a very scratched up front hood. You couldn't see this when it was dirty and when we had signed all the paperwork, done deal we drove the car home. Three days later I washed and waxed the car and then noticed how badly the scratches were. I emailed sales rep with pictures of scratches on the hood and told him to call and we would discuss next step. Needless to say no return phone call that day or two days after that. I again called dealership and they apologized for not returning call. The sales rep stated he would have to talk to sales manager and they would discuss issue. The sales manager did call 30 mins later and said we should of noticed the scratches on the front hood. I told him they should of pointed out that issue after the detailing/cleaning when we couldn't see the scratches. He defended the dealership saying they would have never put a car on the lot like that. I asked him if he'd seen the car scratches and he said no but his body work people do and wouldn't have missed something like that. The sales manager offer his body work guy to buff out scratches for my cost. I told him these scratches aren't blemishes they are scratches buffing won't take care of. Bottom line, the sales manager said they had already lost money on the sale of this car and he couldn't help and wouldn't help any more. Oh Yea what they say: Thank you for visiting Brown and Wood in Greenville. We proudly serve North Carolina Mazda customers with the best selection of new and used cars, trucks, and SUVs. Whether you're casually browsing or seriously shopping, our Greenville Mazda dealership can help you find the right car for your needs and budget. At Brown and Wood, we proudly adhere to the highest standards in customer care and quality when you're looking for a Greenville Mazda authority. Whether you are coming to us to buy a vehicle or for regular maintenance, our friendly sales staff and knowledgeable service technicians will make sure you are in good hands when you're looking for a Wilson Mazda source. Check out your North Carolina Mazda dealer todayDon't get taken like I did. Go to another more up front and trustworthy dealership.

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