2023 TOYOTA bZ4X

High pressure sales and damaged goods

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 1.0

A wonderful dealership if you like having products and services you don't want, and explicitly decline, shoved down your throat.I just bought a 2017 Camry at this dealership, and the entire experience was unpleasant. Sales staff were clearly under pressure to push products and services, and it was pitiful to watch them struggle to balance their common sense about how to deal with customers with the demands of management. I bought the car here solely because they are the only dealer in the area, and have an essential monopoly on the brand. After this experience I probably will drive the two hours to the next dealership to have service done - it was that uncomfortable.There were a couple of moments when I almost walked out, despite already having decided on the car. Worst were a "worksheet" the salesman presented and demanded I fill out, to show the benefit (in his mind) of leasing, and snarky comments by their business geek that "people in your financial position almost always buy this protection...." The real topper here was that come delivery day - 3 days after the deal was committed - they presented a car with a chip in the windshield, and a promise to fix it someday. I accepted the car because by that time it didn't matter - I was so angry I just wanted out of there. I immediately went to a glass shop and had the repair done, since it was too much for Alderman's to handle.I got no contact for three weeks after that - except to try to sell me more stuff I didn't want. When I finally got peeved and contacted the salesman to complain he hadn't contacted me, I got the "I left a message" excuse. Maybe he did, and the call got lost in the pile of calls they made pimping their business. Doesn't matter at all - by that time it was far too late. Damaged goods were delivered, with no specific remedy. So, to sum it up, high pressure sales, snarky comments, and damaged goods. I was not impressed.I am impressed with the car - a nice ride for the money.FWIW, I sent this information to their sales manager, and he has not responded.

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