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[!@@Additional Info@@!]Audio:10 SpeakersAM/FM radio: SiriusXMAM/FM radio:Infotainment System Voice CommandAM/FM radio:PandoraAM/FM radio:Radio Broadcast Data System Program InformationAM/FM radio:Radio data systemRadio: AM/FM/HD Audio SystemRadio:SMS Text Msg Audio Delivery and ReplyAxle Ratio:4.411 Axle RatioClimate Control:Air ConditioningClimate Control:Automatic temperature controlClimate Control:Front dual zone A/CClimate Control:Rear window defrosterConvenience:Heads-Up DisplayConvenience:Memory seatConvenience:Power driver seatConvenience:Power steeringConvenience:Power windowsConvenience:Remote keyless entryConvenience:Steering wheel mounted audio controlsCruise Control:Speed controlDoors:Power LiftgateDriving Assist:Brake assistDriving Assist:Electronic Stability ControlHandling:Four wheel independent suspensionHandling:Multifunction Commander ControlHandling:Speed-sensing steeringHandling:Traction controlHeadlights:Auto High-beam HeadlightsHeadlights:Delay-off headlightsHeadlights:Fully automatic headlightsMisc. Exterior:Bumpers: body-colorMisc. Exterior:Heated door mirrorsMisc. Exterior:Power door mirrorsMisc. Exterior:Rhodium White Metallic PaintMisc. Exterior:SpoilerMisc. Exterior:Turn signal indicator mirrorsMisc. Interior:All-Weather Floor MatsMisc. Interior:AppLink/Apple CarPlay and Android AutoMisc. Interior:Auto-dimming Rear-View mirrorMisc. Interior:Driver door binMisc. Interior:Driver vanity mirrorMisc. Interior:E911 Automatic Emergency NotificationMisc. Interior:Front reading lightsGarage door transmitter: HomeLinkGarage door transmitter:Heated steering wheelGarage door transmitter:Heated/Ventilated Front Bucket SeatsGarage door transmitter:Illuminated Door Sill Trim PlatesGarage door transmitter:Illuminated entryGarage door transmitter:Leather Shift KnobGarage door transmitter:Outside temperature displayGarage door transmitter:Overhead consoleGarage door transmitter:Passenger vanity mirrorGarage door transmitter:Rear reading lightsGarage door transmitter:Rear seat center armrestGarage door transmitter:TachometerGarage door transmitter:Telescoping steering wheelGarage door transmitter:Tilt steering wheelGarage door transmitter:Trip computerParking Assist:Exterior Parking Camera RearSafety:4-Wheel Disc BrakesSafety:ABS brakesSafety:Dual front impact airbagsSafety:Dual front side impact airbagsEmergency communication system: MAZDA CONNECTEmergency communication system:Front anti-roll barEmergency communication system:Low tire pressure warningEmergency communication system:Occupant sensing airbagEmergency communication system:Overhead airbagEmergency communication system:Rear anti-roll barSeats:Front Bucket SeatsSeats:Heated front seatsSeats:Heated rear seatsSeats:Leather Seat TrimSeats:Power passenger seatSeats:Split folding rear seatSeats:Ventilated front seatsSecurity:Panic alarmStorage:Front Center Armrest w/StorageStorage:Passenger door binStorage:Roof Rack Side RailsSun/Moon Roof:Power moonroofUncategorized:Front beverage holdersWheels:Alloy wheelsWheels:Black Lug Nuts and Black Wheel LocksWheels: 19in x 7J Aluminum AlloyWipers:Rain sensing wipersRear window wiper
Good service advisor, but not so good service tech.
Customer Service: 5.0 Quality Of Work: 2.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 3.0
Jennifer provided very good customer service, but my experience was somewhat disappointing. I was charged for a tire rotation which I requested, but the service tech did not rotate them. I knew the tires weren't rotated because I could see the plug from a recent flat repair. Obviously, I was frustrated! Jennifer and Matt (service manager) were very apologetic; they quickly worked our tire rotation the next day, and they offered a complimentary synth oil change. They seem to be sincere, good personnel. I'm not yet endorsing this dealer, but thanks to those two, I'm willing to give Chapman another try.